IT Production Support Resume Samples

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ID
I Dare
Itzel
Dare
3135 Johnny Drive
Boston
MA
+1 (555) 383 8204
3135 Johnny Drive
Boston
MA
Phone
p +1 (555) 383 8204
Experience Experience
Dallas, TX
IT Production Support
Dallas, TX
Schulist Inc
Dallas, TX
IT Production Support
  • Working familiarity with .net services and/or SSIS packages
  • Investigate incidents and work out short/mid/long term solutions with relevant teams, and review them periodically
  • Provide release coordination and communication leading up to, during and after deployment
  • To work with infrastructure team on capacity planning and effective system monitoring
  • Be client focused and maintain good working relationships with clients
  • Use technical expertise and system knowledge to understand and manage priorities and scheduling conflicts
  • Conduct testing, provide UAT support and handle production rollout
New York, NY
Finance IT Production Support ETL
New York, NY
Hermann-Braun
New York, NY
Finance IT Production Support ETL
  • To provide user query support and monitoring support queries, with as minimal as possible escalations to development teams
  • Work as support analyst to provide hands on support to financial systems and its interfaces
  • Provides help to identify problems, aid in implementing the solutions, and providing continuing support
  • Maintaining Knowledge Management
  • Working within ITIL standards and structured, formal environments - ITIL qualifications � Beneficial
  • Professional Ethics Compliance and Risk Management
  • KPI statistics relating to individual / teams capacity, performance and CSI
present
Chicago, IL
Senior Manager IT Production Support
Chicago, IL
Abshire-Beer
present
Chicago, IL
Senior Manager IT Production Support
present
  • Lead the management Support within the Information Management production environment by
  • Mentor, and develop staff on a global level, and foster a positive environment for staff development
  • Provide oversight/focus on the timely delivery of the Bank’s regulatory reports for OSFI to the business users
  • Provide necessary help in project life cycle
  • Manage assigned staff by providing work plans, determining priorities, and setting performance expectations, monitoring performance, providing feedback and coaching including timely preparation of performance appraisals. This also includes recruiting qualified staff and providing backup support to senior management
  • Team Performance
  • Provide technical support for Information and Security control team
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of Central Florida
Bachelor’s Degree in Computer Science
Skills Skills
  • Good hands on knowledge of Business Objects
  • Excellent analytical and communication skills including ability to provide clear and concise status to senior management / summarise key messages
  • Problem solving mind set and solution-enabler - Ability to identify problems, make decisions and drive solutions
  • Knowledge of scheduling tools � Autosys or cron
  • Knowledge of PeopleSoft GL/TSL will be
  • Hands on knowledge of Unix/Linux skills including Shell/Perl scripting
  • Hands on knowledge of Database Oracle
  • Good hands on experience of Informatica/ETL is desired
  • Ability to inspire co-operation and co-ordinate activities across teams
  • Pragmatic, able to adapt to various situations and applications, ready to work under pressure
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7 IT Production Support resume templates

1

ILM UK IT Production Support Manager Resume Examples & Samples

  • Support key clients and creative staff on shows. Manage, engineer and implement technical solutions in support of production and leverage vendors / Lucasfilm technology teams as needed
  • Ensure technology operations are running smoothly, and drive to improve overall processes in line with client expectations
  • Work with Lucasfilm IT / Security teams to ensure alignment around technology, as well as understand and implementing security best practices
  • Manage IT Production Support Technician, delegating workload as needed to ensure client satisfaction and act as their point of escalation
  • 5 years of production support experience. Fast-paced, high pressure, production environment experience is required
  • Proven track record managing film production / post production facilities, including examples of solving problems on the fly / working to tight deadlines
  • Friendly, approachable and a “can do” attitude
  • Rapid response to technical challenges- must be able to “think / act quickly” to resolve new technology needs for production
  • Exceptional level of communication- listening, understanding and effective communication to demonstrate to the client that you can solve their problem
  • Self-starter, energetic, strong organizational skills and ability to prioritize workload
  • Proactive approach to supporting technology- demonstrate you can prevent problems, vs reacting to them
  • Staff management experience
  • Able to lift 50lbs on a regular basis
  • Ability to manage time effectively, and triage and prioritize based on production needs
  • Ability to manage vendor relations / coordinate work across multiple groups
  • Demonstrated ability to drive to production deadlines
  • Detailed, methodical approach to troubleshooting and resolving issues
  • Hardware familiarity with consumer level technology (MacBook, etc)
  • Understanding basic network security concepts, architectures
  • Strong Mac knowledge, OS X Server a plus
  • Intermediate Windows Knowledge
  • Production / Editorial Applications / Equipment, ie: Avid
2

ILM UK IT Production Support Technician Resume Examples & Samples

  • Provide primary technical support on behalf of IT to all production employees, and escalate issues accordingly with Support Manager / Vendors / IT groups
  • 2-4 years of desktop support experience. Fast-paced, high pressure, film / TV production environment experience is required
  • Friendly, approachable and a “can do” attitude
  • Rapid response to technical challenges- must be able to “think / act quickly” to resolve new technology needs for production
  • Exceptional level of communication- listening, understanding and effective communication to demonstrate to the client that you can solve their problem
  • Awareness of own capabilities and when to escalate for assistance/information/approvals
  • Ability to manage time effectively, and triage and prioritize based on production needs
  • Familiarity with both consumer level technology (MacBook, etc) and HP workstations
  • Network Switch Exposure- understanding basic network security concepts
  • Intermediate Windows Knowledge
  • Scripting experience and task automation experience a plus
3

Lucasfilm Ltd IT Production Support Technician Resume Examples & Samples

  • Maintain production servers as per best practices
  • Ensure that all data is secured and archived as appropriate
  • Regularly test recovery process to ensure production expectations around disaster recovery are met
  • Recommend / develop / implement technical solutions to production as needed - work to meet specific deadlines
  • Experience working in a desktop role. Fast-paced, high pressure, film / TV production environment experience is required
  • Proven track record supporting film production / post production facilities, including examples of solving problems on the fly
  • Self-starter, energetic, strong organizational skills and ability to prioritize workload
  • Proactive approach to supporting technology- demonstrate you can prevent problems, vs fix them
  • Able to lift 50lbs on a regular basis
  • Detailed, methodical approach to troubleshooting and resolving issues
  • Very strong Mac knowledge with all Mac products, from iphones to Mac Pro systems
  • Familiarity with film Production applications
  • Experience with A/V equipment in a production environment
4

Regional Global Financing Services IT Production Support Lead & Global Resume Examples & Samples

  • This role will require working with Business, Support and Development teams to ensure a high quality service & swift resolution of issues
  • This is a direct Business facing (and on occasion Client facing) role, and the candidate must be comfortable talking to, and presenting to, senior Business management
  • As well as being 'hands-on' with day-to-day requests and incident resolution, a large part of this role will involve Problem Management, with the aim of ensuring significant stability and workdriver improvements over the next 12 months
  • A significant element of this role, relates to management of our outsourced support teams. The expectation is that the successful candidate will drive the team to ensure ongoing service and process improvements & challenge the status quo. It is for that reason that experience of managing a team is a pre-requisite for this role
  • Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as MIS reporting & other centrally driven project initiatives as needed (BCM tests, Infrastructure weekends, etc)
5

Senior Manager IT Production Support Resume Examples & Samples

  • Lead the management Support within the Information Management production environment by
  • Overseeing an offshore team of 5 resources who are responsible for executing production jobs 24*7 and keeping the lights on
  • Managing the execution of the load schedule via offshore team that is published to the business users and ensure all the key deliverables and SLAs (Service Level of Agreement) are met
  • Manage OSLA and SLA on applications and servers
  • Execute plan for optimization of Operation’s infrastructure and applications
  • Complete understanding of change process and related systems/ technologies to deliver changes to the test environments
  • Participate and assist with rollout support during an implementation; this includes full support during software installations, upgrades and administration
  • Provide necessary help in project life cycle
  • Provide technical support for Information and Security control team
  • Provide technical and analytical help in complex Data analysis and Data fixes
  • Responsible to manage and maintain all the documents/logs that is required to be produced to the auditing team
  • Provide weekly/monthly status reports to the appropriate level of senior staff
  • Compliance and Risk Mitigation
  • Provide oversight/focus on the timely delivery of the Bank’s regulatory reports for OSFI to the business users
  • Review problem diagnosis and resolution provided by the support team
  • Leading the coordination and resolution of moderate/complex escalations which arise due to system, applications or which arise during production data loads
  • Provide timely escalation of complex problems, outages to the appropriate level of senior staff; Identifying the need for documentation and update department procedures with approval from the senior team
  • Leads/plans the scheduled (annual) disaster recovery activities by coordinating with external and internal teams the plans and responsibilities associated with this exercise. Monitors the entire process to ensure the correct processes and activities are in place
  • Provide high level support to escalations from Level 2 production support calls
  • Communicate with software vendors for technical support
  • Participate in scheduled disaster recovery activities
  • Relationship Management (Users/Clients, CSR and Project teams)
  • Accountable for numerous medium level relationships within the organization (EIM/Business Lines and Vendors)
  • Provide input and consulting support on large-scale and complex projects, including road maps to define support requirements
  • Provides high level information to technical audiences on technical and specialized issues to business audiences
  • Expert ability to explain production support issues by guiding and consulting to CSR and Project teams to ensure on-going CSRs and projects are in alignment with the load schedule
  • Collaborate with users on requested activities (e.g., purges, installs, enhancements, new system set ups and back out processes)
  • Collaborate with QA and testing team
  • Team Performance
  • Mentor, and develop staff on a global level, and foster a positive environment for staff development
  • Contribute to the vision and plan for the achievement of the Unit’s future goals, devising high level plans to achieve them that involve multiple business lines/countries
  • Develop the skill level of direct reports and staff in order to continue their long term development, and in order to ensure solid succession planning and the overall success of the department
  • Participate and co-ordinate to resolve the identified bottlenecks/degradation in the performance
  • Manage assigned staff by providing work plans, determining priorities, and setting performance expectations, monitoring performance, providing feedback and coaching including timely preparation of performance appraisals. This also includes recruiting qualified staff and providing backup support to senior management
  • Initiating and providing leadership to the team
  • Provides technical expertise, guidance, advice and knowledge transfer to all staff in the team on all aspects of production support, tools and software
  • 5-8 years of equivalent work experience, ideally within the financial industry
  • 5 years of working knowledge of testing methodology and processes, with strong data analysis and data quality assessment skills
  • Thorough working knowledge of AIX Operating Systems, Unix, Windows, DB2, and Informatica
  • Working hands experience and knowledge of SAS tools
  • Experience with software development lifecycles
  • Experience working in a Production environment and ETL methodology
  • Good working knowledge and understanding of the Bank’s Retail Products and Services will be an asset
  • Has proficient understanding of operational Data Warehouse environment (i.e., operating systems, application systems, terminology, infrastructures, libraries, programs, processes and procedures)
6

IT Production Support Resume Examples & Samples

  • To provide application support to operations, compliance, finance, middle office and research user groups
  • To work with user departments for requirement gathering on BAU enhancement or project work
  • To maintain high performance and availability of production environment
  • Liaise with users to ensure that operational issues are resolved on a timely basis and that correct actions are taken
  • To manage incident resolution and reporting
  • To manage vendor on support and system enhancements
  • To work with infrastructure team on capacity planning and effective system monitoring
  • To coordinate with infrastructure, development teams and vendors on system implementation, release and deployment
  • Conduct testing, provide UAT support and handle production rollout
  • Be client focused and maintain good working relationships with clients
7

IT Production Support Resume Examples & Samples

  • Support and Maintain key clinical systems supporting thousands of Humana associates in their day to day jobs
  • Identify and develop software/data fixes as needed
  • Analyze system and database growth to drive capacity planning and management
  • Optimize production databases, stored procedures, and jobs
  • Triage and troubleshoot any significant system issues or outages
  • Bachelor’s Degree in Computer Science, Information Systems with 3 years of equivalent experience
  • Prior experience troubleshooting and tuning large MS SQL databases
  • Working familiarity with .net services and/or SSIS packages
  • Development or support experience using Visual Studio, ASP, XML, HTML and SQL
  • Comprehensive understanding of SDLC
  • Experience working in Agile and/or Waterfall methodologies
  • Professional experience working with Ignite, Redgate, or other database management suites
  • Experience working with monitoring systems such as CA Spectrum, BSM/HP Openview
  • Experience working with clustered databases and database replication systems
8

Finance IT Production Support ETL Resume Examples & Samples

  • Provide hands on production support
  • IT Delivery/Control/Process/Stability
  • Responsible for the proper functioning of existing services and infrastructure
  • Provides help to identify problems, aid in implementing the solutions, and providing continuing support
  • To work with end-users to solve issues and fix technical problems
  • To work under the guidance of senior Support Analysts
  • The duties of Support Analysts can be broken into four distinct categories: prevention; correction; adaptation; and perfection
  • KPI statistics relating to individual / teams capacity, performance and CSI
  • Professional Ethics Compliance and Risk Management
  • Industrialising the different processes
  • Maintaining Knowledge Management
  • Dealing with support escalations from Level 1 team, including complex user and monitoring support queries, with as minimal as possible escalations to L3 teams
  • Work as support analyst to provide hands on support to financial systems and its interfaces
  • Planning and execution of proactive non-ticket tasks (such as automation or tool implementations)
  • To provide user query support and monitoring support queries, with as minimal as possible escalations to development teams
  • To provide batch support, health checks at the start of the day/end of the day
  • To create, update, amend relevant production support documentation
  • To use firm standard support tools and processes
  • To provide weekend support related activities in partnership with other team members
  • To deploy code/configuration change/releases into the pre & production environments
  • To work as strong team player
  • 4 � 6 years of experience
  • Bachelor�s degree in Computer Science, Engineering or related fields
  • Experience of functional/technical support / investment banking environment desirable, other industries will be considered
  • Good hands on knowledge of Business Objects
  • Good hands on experience of Informatica/ETL is desired
  • Knowledge of PeopleSoft GL/TSL will be a plus
  • Hands on knowledge of Unix/Linux skills including Shell/Perl scripting
  • Hands on knowledge of Database Oracle
  • Knowledge of scheduling tools � Autosys or cron
  • Experience of monitoring software and maintaining\improving rulebases
  • Hands-on experience of using tools such as Service Now - Desirable
  • Working within ITIL standards and structured, formal environments - ITIL qualifications � Beneficial
  • Knowledge of ledger based systems will be a plus
9

IT Production Support Specialist Resume Examples & Samples

  • Leading/managing the technical, scheduling, and workflow components of small to medium sized technical projects/initiatives. This includes such tasks as interacting and negotiating with other departments and organizing and providing status updates
  • Automating existing processes using enterprise batch scheduling tools such as CA-WLA
  • Creating and Maintaining Production Standards and Guidelines framework
  • Integrating and Collaborating with geographically and culturally diverse cross-functional teams in supporting operational activities, new initiatives, and change & incident management
  • Managing and resolving conflicting priorities, and negotiating realistic timelines requiring minimum supervision
  • Providing Project development teams with best design and workflows using the latest scheduling tool features and best practices
  • Participating in planned changes and working with the IT project teams to ensure a smooth support transition from the project implementation teams to Production
  • Supporting offshore team on a 7x24 support basis for batch failures or escalations
  • Developing and coordinating in-house technical training to improve overall employee awareness, response time, and technical readiness
  • Energetic and innovative
  • Can demonstrate a critical thinking process
  • A good understanding of project lifecycle
  • A minimum of 3 - 5 years relevant industry experience
  • The ideal candidate will excel in data gathering and analytical/problem solving skills
  • Ability to adapt quickly and easily to changes within the business
  • Ability to work independently or in a team environment on larger projects
  • Excellent organization, planning and time management skills
  • Experience with workflow design and batch processing using CAWLA or equivalent scheduling tool
  • Experience supporting UNIX, SQL and Windows based applications
  • Well versed in ITIL, SDLC and Compliance
10

IT Production Support Resume Examples & Samples

  • Maintain clients' trading connectivity, including setup, deletion and reporting
  • Manage and monitor alerts of critical trading systems
  • Investigate incidents and work out short/mid/long term solutions with relevant teams, and review them periodically
  • Collect and communicate business requirement with users
  • Perform QA and support UAT for the system changes, and review the release plan
  • Develop and maintain automatic reports to business by scripts
  • Share workload with team
11

IT Production Support Lead Resume Examples & Samples

  • Day to day vendor management ensuring SLA’s and KPI’s are being adhered to
  • Responsible for working with vendors for Incident and problem management
  • Provide Application and System support for Maestro and SuperSystem with the core/vendor team
  • Handle and address business communications and new requirements
  • Coordination and engagement with delivery team, IT cross functional team and business
  • Responsible for operational improvements initiatives
  • 24/7 On-call for production issues/incidents and escalations
  • Coordinate production issues, including high level impact analysis of change on all systems and business areas in order to recommend appropriate solutions
  • Manage production issues and work with Vendor to come up with work-around solutions to ensure an uninterrupted production stream
  • Assist in defining software change plans, including scoping, scheduling and implementation
  • Conduct systems analysis of organizational needs and goals for the development and implementation of application systems
  • Reviews release notes, relevant documentation and participates in code reviews
  • Provides application and Business support ensuring appropriate application testing, system integration testing and post-implementation review of new/ changed applications
  • Manage compliance with Rogers for security and SOX requirement for the application
  • Develops domain expertise in specific business/technical skills, tools, and techniques
  • Extends understanding of business and ITS strategies, drivers, and processes at the project to department level
  • Extends awareness of risks associated with application development potential impacts, incorporating risk planning and mitigation
12

IT Production Support Resume Examples & Samples

  • Assists in design and development for applications that support monitoring, error detection, scripting and fulfillment. Assists in setting and documenting requirements
  • Monitors and supports developed applications. Anticipates impact of changes/additions on system to ensure quality of system. Participates in support and troubleshooting the environment by monitoring and analyzing system performance using database and server log information
  • Supports FTP administration including, set up of new users, file transfer scripting, troubleshooting and monitoring
  • Documents processes and recommends process improvements. Responds to suggestions and problems as reported by users, system error reporting and monitoring. Gains full understanding of each issue, then documents, investigates and resolves it, while involving appropriate parties and providing status updates
  • Provides on-call support for production systems
  • Keeps technical management and account team informed about progress, problems, and activities. Keeps peers informed about changes, improvements, etc. that might affect them. Documents and communicates system or framework enhancements
  • Provides support to customers via telephone, written correspondence and face-to-face meetings. This includes answering questions and consulting on application support, data issues, access issues, training questions, etc
13

Associate Analyst IT Production Support Resume Examples & Samples

  • Serve as a liaison between the IT Self Service Products team and the Internal/External matrix partners to determine prioritization of items, participate in business requirements development, assist in testing fixes and enhancements, and participate in production implementations
  • Participate and assist in the overall product development lifecycle through the phases of Discover, Define, Develop and Deliver
  • Identify Product Quality metrics that are met and/or exceeded by continuous improvement to ensure minimum disruption of business functions
  • Work with broader technical team and business partners to reproduce issues and document root cause analysis
  • Participate in the User Acceptance Testing and Quality control process to validate end products meet the business vision
  • Bachelor’s Degree; Computer Science/IT or related discipline
  • Strong organizational, analytical and communication skills
  • Available for occasional overnight travel (20 to 30%)
  • Able to work flexible hours and be available for an emergency response on short notice
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
14

IT Production Support Resume Examples & Samples

  • Maintain Microsoft IIS web environment consistency across all layers of the software development lifecycle. (DEV, QA, STAGE, PROD, etc)
  • Lead other initiatives to improve overall release quality, deployment and scalability
  • Partner with the development team to design and deploy reliable production software release and management processes
  • Implement the appropriate software release tools and processes to ensure accurate and repeatable releases
  • Deliver activities with a high attention to detail and adhere to aggressive timelines in a dynamic environment, thus ensuring on-time and effective delivery of high-quality releases
  • Work with cross-functional teams and stakeholders in other functional areas to support releases of varying size, complexity, and duration
  • Support various network, server, security and compliance projects where they intersect with the web environment
  • Partner with internal and external teams in support of the various web environments
  • Perform standard planned and ad-hoc emergency deployment of releases into production and non-production environments
  • Provide release coordination and communication leading up to, during and after deployment
  • Use technical expertise and system knowledge to understand and manage priorities and scheduling conflicts
  • Proactively identify, communicate and mitigate risks and obstacles
  • Availability and support that extends into late afternoons / evenings
  • Bachelor of Science in Computer Science, a similar technical discipline or comparable experience preferred
  • 3-5 years of experience in configuration and deployment of Microsoft IIS/.Net applications
  • Strong Windows administration skills required
  • 3-5 years’ experience in software change/release management where software releases are deployed to multiple environments as well as public-facing systems
  • 3-5 years' experience in Production Web Support and Administration
  • 2+ years of experience as a System Administrator of a service management application, such as ServiceNow a plus
  • 1-3 years programming/development experience a plus
  • Specific experience in secure communications, certificates and hardened environments a plus
  • Experience with scripting tools such as PowerShell
15

Professional, IT Production Support Resume Examples & Samples

  • Five to eight years of experience in an applicable software development environment
  • Use skills as a seasoned, experienced professional to work on all phases of development within broadly assigned technical discipline
  • Able to translate conceptual ideas into projects and tasks
  • Able to translate business needs to technical requirements
  • Driven to excel in areas of technical expertise and expand base of knowledge
  • Business acumen to determine feasibility of customer requests
  • Customer oriented: meets individual commitments, works with the team to achieve team commitments, responds to request in a timely manner, willing to help
  • Coaching and teaching skills to mentor less experienced team members
16

Professional, IT Production Support Resume Examples & Samples

  • Requires BS Degree or equivalent work experience
  • 1+ years of directly related IT support experience
  • Strong experience in excel- reformatting, importing files, etc
  • Desktop troubleshooting experiece
  • Strong understanding of internet explorer (multiple versions)
  • CoreLogic product knowledge preferred
  • Knowledge of web applications
  • Able to translate business issues into technical terms
  • System engineering, application development, and database skills
  • Organized, detail oriented
17

Professional, IT Production Support Resume Examples & Samples

  • Typically requires BS Degree or equivalent work experience
  • Typically has 5-8 years of directly related experience
  • Demonstrated leadership experience/skills
  • Demonstrated experience with BSM and Foglight
  • Critical decision making ability
  • Leadership experience during critical impact situations
  • Practical infrastructure and application monitoring product knowledge (i.e. AppDynamics, BigPanda, Sitescope, Splunk, Uptrends, NetIQ, BMC Patrol)
  • Experience with infrastructure outsourcers preferred (Vendor management)
  • Able to translate technical to business terminology
  • 2-3 years of system administration experience (i.e. resetting system services, resetting memory application pools)
18

IT Production Support Supervisor Resume Examples & Samples

  • Leads development of innovation and strategic direction in application theories/principle concepts for a wide variety of production support issues
  • Provides detailed production support information for internal/external clients, and deals effectively with issues that are complex, confidential and sensitive in nature
  • Provides status reporting to management for assigned shift
  • Manages production processing of all interfacing application products and services
  • Researches and evaluates new products and systems that could meet data center needs
  • Coordinates the installation and testing of operating system hardware and software
  • Knowledge of company software products
  • Experience in IT Support or IT Production Support required
  • Knowledge of mainframe and/or open systems operating systems
  • Proven project management and excellent communication skills
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
19

IT Production Support Intern Resume Examples & Samples

  • Job shadowing in other functional areas
  • N/A
  • 0 GPA or above
  • Desired majors: Computer Science, Computer Engineering or related
20

IT Production Support Supervisor Resume Examples & Samples

  • Knowledge of ITIL fundamentals
  • Experience in incident, change, and problem management preferred
  • Experience in event management preferred
21

IT Production Support Manager Resume Examples & Samples

  • Leads development of innovation and strategic direction in application theories/principle concepts for a wide variety of production support issues
  • Provides lead representation for the Production Control area containing detailed information for outage situations with internal/external clients
  • Assesses risk and manages activities affecting the production environment
  • Manages the timely processing of daily production batch jobs running on multiple scheduling systems
  • Develops departmental budgets and tracks expenses to avoid bottom-line variances
  • Monitors Command Center access and security procedures
  • Participates in disaster recovery/business continuity and year-end processing activities as needed
  • Knowledge of mainframe and/or open systems operating systems (z/OS)
  • Prior experience supporting Windows Server 2012 R2 / 2016
  • Experienced in Disaster Recovery protocols and administering Client Server DR objectives
  • Prior experience working with mainframe monitoring tools
  • Prior experience working within Data Center environments (production support)
  • Proven project management and excellent communication skills
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels of the organization or that of clients (e.g., executive, management, individual contributors)
  • Excellent problem-solving, team, and time management skills
22

Financial Crimes IT Production Support Resume Examples & Samples

  • Bachelor's degree, technology certifications or equivalent work experience
  • Six or more years of experience in technology support,
  • Six or more years of computer technology applications and analysis
  • Eight or more years of experience with financial transactions monitoring and/or experience with regulatory compliance
  • Four or more years of experience working with incident/problem management applications
  • Four or more years of experience working with Oracle SQL Developer
  • Experience with Nice Actimize software
  • Experience with Windows operating systems, services and applications
  • Experience with Linux operating systems
  • Experience with Linux scripting
  • Experience in SQL/SAS for querying data and for data manipulation/transformation
  • Experience with web applications/web services
23

Leader, IT Production Support Resume Examples & Samples

  • Bachelor's or Master's Degree in Computer Science or other related field. Equivalent work experience will also be considered. MBA a plus
  • 7+ years related experience in an applicable environment, such as managing a network operations center (NOC) or IT infrastructure operations
  • 5+ years experience designing, deploying and operating monitoring solutions and products, such as BSM, BMC Patrol, BigPanda, SiteScope, PRTG, Uptrends, NetIQ
  • 7+ years managing and actively contributing to Incident and Problem Management processes
  • 7+ years of demonstrated leadership experience
  • Experience with managing outsourcing partners
  • Strong IT infrastructure knowledge
  • Ability to perform trending and identify areas of improvement
  • Ability to lead teams in a Matrix environment to achieve performance goals in IT Infrastructure stability
  • Passionate about current technological trends and how to apply that to the future vision of operations and best practices
24

Financial Crimes IT Production Support Resume Examples & Samples

  • *This positions requires on call and shift work ***
  • Four to five years of data analytics experience
  • Four years of PL/SQL experience
  • Four or more years of experience drafting and modifying advanced SQL queries to extract data
  • Experience with data base objects
  • Experience with transaction monitoring software
  • Experience with ETL/Data transformation tools
  • Experience in system and data analytics
  • Strong analytic skills with the ability to extract, collect, organize, analyze and interpret trends or patterns in complex data sets
  • Demonstrated project management skills
  • Experience with Linux/Unix and Windows OS