Application Production Support Resume Samples

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EH
E Harber
Era
Harber
897 Reyna Throughway
Detroit
MI
+1 (555) 911 9603
897 Reyna Throughway
Detroit
MI
Phone
p +1 (555) 911 9603
Experience Experience
New York, NY
Application Production Support
New York, NY
Bernier Group
New York, NY
Application Production Support
  • Consult with users, management, and technical personnel to clarify business issues, identify problems and suggest changes/solutions
  • Diagnose SQL errors & Qlikview generated scripts
  • Responsible for Qlikview repository and catalog migrations between environments
  • Support existing Qlikview dashboards and BI Publisher reports
  • Liaise with vendor (Moody’s) for priority 1 support related issues
  • Diagnose connectivity issues relating to middleware across multiple database sources
  • Manage infrastructure and environment implementation across all IHC work streams
Los Angeles, CA
Application Production Support Manager
Los Angeles, CA
Ruecker, Gerhold and Wiegand
Los Angeles, CA
Application Production Support Manager
  • Assist with troubleshooting and issue resolution relating to current applications, providing assistance to the development
  • Provide ongoing internal reporting of performance measures and service levels
  • Champion and promote service improvements on an ongoing basis to continually improve the quality of services delivered and customer satisfaction
  • Manage and coordinate hot fix and maintenance releases
  • Coordination of work activities involving TI, Data Centre, DBA’s, Local and Global Technology teams
  • Develop, implement and/or improve the application production support knowledge management respository(s) to ensure all are documented, process & procedures are clear and periodic reviews are conducted
  • Provide support to the business during day-to-day activities and ad-hoc requests
present
Chicago, IL
Senior Application Production Support Specialist
Chicago, IL
Spencer-Dickinson
present
Chicago, IL
Senior Application Production Support Specialist
present
  • Perform compliance and audit functions which includes meeting with auditors and presenting application functions and reports being audited
  • Assist with planning and testing of application, configuration and database changes, and installation of upgrades and patches and update production support documentation
  • Trouble-shooting production incidents requiring detailed analysis of issues on web and desktop applications, Autosys batch jobs, and databases (both relational and VSAM for mainframe)
  • Analyze production issues to determine root cause and provides fix recommendations to the development team
  • Support applications in production. Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application
  • Create, develop, and track solutions to application errors reported
  • Note interruptions or bugs in operation and carry out mitigation / problem management
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Loyola University Chicago
Bachelor’s Degree in Computer Science
Skills Skills
  • Excellent hands-on knowledge of Unix, Linux and Oracle environments
  • Strong ability to network and establish contacts throughout the organization
  • Good time management skills – ability to thrive in high pressure or tight schedule
  • Strong ability to research and find technical solutions via technical community collaboration
  • High caliber team player, self-starter and ability to work independently
  • Knowledge in US regulatory is a big
  • Attention to details
  • Good communication skills in English – verbal and written
  • Analytical skills to collect, organize, and analyze data and amounts of information with attention to detail and accuracy
  • Ability to work with different teams to meet timely objectives
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12 Application Production Support resume templates

1

Junior Application Production Support Specialist Resume Examples & Samples

  • Physical Demands/Work Environment: Very good working conditions. Physical demands may include minimal to moderate handling of computer equipment including, but not limited to, desktop PCs, laptops, storage devices and server equipment
  • A Bachelor’s degree or equivalent experiences with major or minor in Computer Science or related field
  • A Minimum of three years experience in business systems development, methods and tools or a specialty function or have demonstrated the necessary proficiencies to function as a intermediate level capacity
  • The ability to interface with business systems users to identify needs and assist in implementation; strong communication, project management and problem solving skills; knowledge of the systems development life cycle; leadership ability; and a willingness to take appropriate risk
2

Senior Application Production Support Specialist Resume Examples & Samples

  • Have an good knowledge of the project lifecycle
  • Excellent working knowledge of the change, problem and release procedures used in the Group
  • Typical qualifications may include an undergraduate degree
3

Application Production Support Specialist Resume Examples & Samples

  • Ability to prioritise work to successfully deliver service to agreed levels in a diverse and constantly changing technical environment
  • Have a knowledge of the project lifecycle
  • Problem solving and resolution skills
  • Proven experience in an IT role
  • Strong working knowledge of the change, problem and release procedures used in the Group
  • Good knowledge of risk management, configuration management, and disaster recovery e.g. SIGMA / ITIL
4

Analyst, Application Production Support Resume Examples & Samples

  • Understanding all the database components, and their dependencies and integration processes (mainly Oracle databases and MS SQL Server to a lesser extent)
  • Responsible for Axiom application support
  • Responsible for general database support, including the daily system health check, batch process monitoring and issue fixing, and software maintenance along with IT Infrastructure resources
  • Supporting new components developed by the Application Development teams, including but not limited to proposing solutions during the design and development phases, ensuring the quality of these components by performing code review and performance checking before production deployment, performing the installation in production environment, and trouble-shooting and correct bugs/issues (along with the developers and IT Infrastructure resources as needed)
  • Supporting business users, functional teams and technical data consumer users, such as providing database information, training users, helping the data search and mining needs, and troubleshooting database related issues for consumer applications
  • Following strictly the company’s rules and procedures to track issues diligently and make changes in production environment properly
  • Creating and maintaining knowledge base for the team, including general system architecture, application production supporting document, good practice, and coding standard and conventions
  • Bachelor degree in computer science or related fields
  • At least 3 years successful development with support work experience in database and ETL area
  • Excellent knowledge & practice on Oracle SQL and PL/SQL. Must be strong in database procedures maintenance
  • ETL Experience (Informatica preferred)
  • Familiar with CA AutoSys configuration and troubleshooting process
  • UNIX scripting knowledge
  • Understanding Waterfall development lifecycle and CMMi methodology
  • Axiom application knowledge is a plus
  • Financial / Banking industry experience is a plus
5

Application Production Support Resume Examples & Samples

  • Consult with users, management, and technical personnel to clarify business issues, identify problems and suggest changes/solutions
  • Responsible for the successful delivery of business intelligence availability via Qlikview to the IHC Risk and Finance business communities
  • Diagnose SQL errors & Qlikview generated scripts
  • Responsible for Qlikview repository and catalog migrations between environments
  • Support existing Qlikview dashboards and BI Publisher reports
  • Liaise with vendor (Moody’s) for priority 1 support related issues
  • Diagnose connectivity issues relating to middleware across multiple database sources
  • 2 or more years of hands on business intelligence experience
  • 2 or more years with hands on usage of at least one or more leading RDBMS e.g. Oracle, DB2, Sybase, Teradata or SQL Server
  • Exposure to Banking industry is a plus
  • High caliber team player, self-starter and ability to work independently
  • Strong ability to network and establish contacts throughout the organization
  • Good command of English - verbal and written communication skills: Be able to communicate with team mates, users and managers with ease. Ability to work in a multi-cultural environment
  • Strong ability to research and find technical solutions via technical community collaboration
  • Good time management skills – ability to thrive in high pressure or tight schedule
  • Familiarity with JavaScript & Unix scripting
6

Application Production Support Resume Examples & Samples

  • Experience managing end-to-end test and build environment
  • Database Administration skills ( Oracle )
  • Advanced SQL skills
  • Knowledge in US regulatory is a big plus
  • Proven knowledge and experience in Informatica ETL / DQ systems
  • Excellent hands-on knowledge of Unix, Linux and Oracle environments
  • Excellent communication skills
  • Hands on approach
  • Self-motivated, and result driven
7

Application Production Support Resume Examples & Samples

  • Supporting the production environment which involves solving issues as they appear
  • Being proactive with regards to catching problems before they negatively impact production
  • Highly visible within the business as production systems are the main focus
  • Troubleshooting as problems may arise that require a thorough analysis to locate and address the root cause
  • On - call as support calls are handled on a 24 hour basis
  • Perform complex conceptual analyses and work within multiple teams to accomplish the task
  • 2+ years SQL Server experience
  • 2+ years writing / debugging SQL code
  • Excellent communication skills are a must as working with users and co-workers includes any and all of the following; email, telephone, and instant messaging
  • Prior work experience within Web Development - C#/VB.NET experience
  • ITIL experience and process familiarity
  • Prior experience with SQL Server 2008 / 2012
8

Application Production Support Manager Resume Examples & Samples

  • Monitor and manage support queues on a day to day basis to ensure SLAs are met and to ensure a high level of customer satisfaction
  • Provide ongoing internal reporting of performance measures and service levels
  • Use project management best practices to support and guide staff project and maintenance related activities
  • Responsible for performance management of direct reports, career development and creation of development opportunities to meet the needs of direct report employees
  • Serve as a user experience advocate and the escalation point for application support issues
  • Provide accurate capital and expense forecasts, and will participate in the development of organizational strategies
9

Application Production Support Resume Examples & Samples

  • Expertise in Linux Skills
  • Thorough understanding of Pearl Coding
  • Experience/exposure with XML / JSON Web Services ( RESTful)
  • Ability to lead outage and issue management with urgency when these situation occur
  • Familiarity with Virtualization
  • Experience of Agile/Scrum software development
  • Internals of Linux, Docker containers will be a plus
10

VP, Application Production Support Resume Examples & Samples

  • Supervision and technical leadership to manage production support team on day to day basis to oversee SLA metrics
  • Drive Root Cause identification, preventive measures, tracking to implementation
  • Identify and drive opportunity for service improvement
  • Strong problem solving, analytical, priority setting, facilitation and multi-tasking skills
  • Drive and work closely with change, build and infra teams to improve application stability and future enhancements/upgrades
  • To provide on call support for any escalations/major incidents
  • Work closely with business and development partners to improve LPL service delivery
  • Refine existing monitoring processes and methods to improve issue detection; be able to identify patterns and anomalies that may affect stability, performance, or incorrect data
  • Develop measurement criteria and KPI and tools to monitor and drive continuous improvements
  • Work closely with client operational support teams to provide guidance on application support, respond to operational issues and develop tools to improve operational support capabilities
  • Communicate regularly with management on team, support and/or project status, escalate issues as needed
  • Bachelors or higher degree; qualifications in Computer Science or IT is preferred
  • At least 10 years of total IT experience including Application Support
  • Strong technical and troubleshooting skills in multiple technology domains
  • Enterprise/mid-sized software support or delivery experience required. Strong preference for support and delivery experience in the Financial Services industry
  • Should have strong leadership qualities and managed at least a team size of 20
  • ITIL background
  • Excellent analytical, and problem-solving skills
  • A focus on customer satisfaction, demonstrating initiative, self-motivation, and a keen attention to detail
  • Must have the ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment
  • Unwillingness to accept status quo and a passion for driving continuous improvement
  • Off-hour availability for production emergencies to oversee production fixes as needed
  • Ability and experience in managing customer expectations and drive consensus among team members
11

Senior Application Production Support Specialist Resume Examples & Samples

  • Provide production support for medium and highly complex applications
  • Trouble-shooting production incidents requiring detailed analysis of issues on web and desktop applications, Autosys batch jobs, and databases (both relational and VSAM for mainframe)
  • Prepare and coordinating communications to stakeholders
  • Create, develop, and track solutions to application errors reported
  • Support application releases requiring execution of Autosys jobs, Unix and database script execution as well as interfacing with business team/s
  • Perform compliance and audit functions which includes meeting with auditors and presenting application functions and reports being audited
  • Bachelor degree in Computer Science, Information Systems, Mathematics, Engineering or related field, or equivalent work experience
  • 5 years Unix experience
  • Intermediate Level Unix expertise – navigation, scripting, command level
  • Sybase/Oracle databases (medium level expertise w/SQL)
  • Experience in a fast-paced production environment and the ability to handle multiple, simultaneous problems with changing priorities
  • Knowledge of enterprise database concepts
  • Remedy or other ticketing system (ticket life cycle)
  • Autosys or other job scheduling system (Debugging failed job)
  • Must be willing to provide on call support on a rotation basis for 24x7 support. When on call, requires off hour and weekend support
  • Support application releases
  • Web logic
  • Mortgage industry expertise – underwriting, finance, etc
  • Understanding of basic Network and Web/e-Commerce technologies is highly desirable
12

Senior Application Production Support Specialist Resume Examples & Samples

  • Study business processes in client or host unit and how they are automated
  • Examine business processes in unit to determine how they could be automated
  • Suggest best practices for smooth operation
  • Works with users of application that automates or executes their business processes
  • May be required to develop data extractions or develop reports from requests or requirements stated by clients
  • Use database, report writer, data mart, or specialized applications to generate reports or analyses
  • Support Application & Coordinate Application setup in DEV/SIT/ISIT/UAT/IUAT
  • May support application(s) in production
  • Note interruptions in lower environments that could translate into production issues and review methodology/process to prevent happening
  • Note interruptions or bugs in operation and carry out mitigation / problem management
  • Will be tasked to deliver workflow for proactive monitoring
  • Track issues and report periodically to group charged with monitoring uptime and efficiency of production application
  • Participate in project meetings to plan rewrite of addition to application in production or being revised for release into production
  • Will be assigned small projects for completion
  • Should be able to work in a matrixed environment
  • Knowledge of Operating Systems, Middleware, DB , WebServers, one or more batch control
  • Must be a very strong team player and should be able to work with little supervision
  • Candidates must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes, this applies to both technical issues and process issues
  • Good communication skills both verbal and writing with the ability to discuss issues with users
  • Experience in supporting all phases of SDLC
  • Experience supporting applications in a UNIX environment
  • Understanding of database concepts
  • Knowledge of UNIX Shell and Korn scripting for automation of tasks
  • Experience with Autosys job management for scheduling, monitoring, and reporting. port Analyst
13

Application Production Support Manager, IT Resume Examples & Samples

  • Champion incident, problem and change best practices
  • Create and maintain appropriate coordinated ticket management system, escalation and applicable ITIL based processes
  • Manage and coordinate hot fix and maintenance releases
  • Champion and promote service improvements on an ongoing basis to continually improve the quality of services delivered and customer satisfaction
  • Develop, implement and/or improve the application production support knowledge management respository(s) to ensure all are documented, process & procedures are clear and periodic reviews are conducted
  • Responsible for performance management of direct reports and the overall evaluation of technical support performance
  • Monitor production systems reliability, availability, and maintainability and escalate critical issues for resolution
14

Senior Application Production Support Specialist Resume Examples & Samples

  • Support applications in production. Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application
  • Develop data extractions or develop reports from requests or requirements stated by clients, and to investigate data related issues
  • Track and appropriately escalate production issues & report periodically to group charged with monitoring uptime and efficiency of production application
  • Analyze production issues to determine root cause and provides fix recommendations to the development team
  • Support tasks to include alert monitoring for periodic jobs, opening trouble tickets, general escalation, client coordination, and vendor interactions
  • Assist with planning and testing of application, configuration and database changes, and installation of upgrades and patches and update production support documentation
  • Monitor Level 2 issues/tickets opened internally and by customers for application issues
  • Schedule and monitor nightly jobs
  • Carry pager on rotation basis for support during non-business hours
15

Application Production Support Resume Examples & Samples

  • Coordinates and follows up on support issues with SAS and business or IT users
  • Ensures latest SAS hotfixes, licenses, etc. are applied
  • Provides internal first line of support to business and IT teams
  • Provides migration support of the SAS configuration between multiple environments
  • 5+ years of experience in SAS administration including installation, configuration, tuning and troubleshooting
  • Firm understanding of SAS analytical procedures including the Office Analytics, Visual Analytics, SAS Management Console
  • Proficient in Unix and Windows operation systems, especially in scripting on these platforms
  • Ability to multi-task and support complex issues in a mixed technology environment within a matrix organization
  • Excellent written, oral communication and collaboration skills
  • Bachelor's degree in IT
  • Experience in the financial services industry preferred
16

Analyst, Application Production Support Resume Examples & Samples

  • Overall accountability for production support delivery
  • Inspects adherence to operational guidelines, principles, and organizational or corporate policies
  • Manages the relationship with outsourcing vendor. Can author Request for Proposals (RFPs), Change Requests and Service Level Agreements (SLAs) that are clearly defined and will ensure complete vendor understanding of the required deliverables, timelines, costs, quality, and documentation of the deliverables for RFPs and SLAs
  • Can define selection criteria and evaluate vendor responses for RFPs, and SLAs
  • 7X24 Support for mission critical application
  • Provide Support over the weekends for planned and unplanned outages
  • Ability to meet deadlines and stay customer focused
  • Work in a fast paced environment
  • Assist in the training of new team members
17

Application Production Support Manager Resume Examples & Samples

  • Deep understanding of Oracle and UNIX is essential
  • Technical support experience, maintaining distributed applications
  • Previous experience providing assistance to a wide group of users across different locations
  • Good analytical skills, to identify issues and propose response action, and good understanding of data analysis and data mapping
  • Good communication and team leading skills. Major Job Responsibilities include, but are not limited to
  • Lead the production support team
  • Gain an in-depth knowledge of the Compliance Applications and provide ongoing support for future enhancements
  • Assist with troubleshooting and issue resolution relating to current applications, providing assistance to the development
  • Communicate effectively with the appropriate Data Centre, Technology and Business areas
  • Provide support to the business during day-to-day activities and ad-hoc requests
  • Support other team members and local Infrastructure team on the configuration, system testing and deployment of new solutions
  • Provide RCA and recommendation to the application development team to increase the stability of the system and reduce the number of incidents created for the application
  • Strong written and verbal communication skills - will have interaction with senior technology and business managers
  • Working experience in Corporate Banking / Financial services
  • Experience in Compliance Technologies
  • Oracle Database: Good PL/SQL knowledge and other standard database query tools
  • Golden Gate experience preferred
  • Unix: Linux / Solaris, shell scripting
  • Proven experience working in a distributed environment based on Unix-Oracle
  • Connectivity: Connect Direct, SFTP etc
  • Good knowledge of batch processing
  • Proven experience of involvement with large complex environments
  • Good understanding of support environments (ticketing, SLAs, rotas, etc.)
  • Good management skills
  • Coordination of work activities involving TI, Data Centre, DBA’s, Local and Global Technology teams
  • Big Data experience preferred
  • 5+ Years with Oracle /UNIX
18

Application Production Support Resume Examples & Samples

  • Support of applications for the Equity Derivatives business and will also need to coordinate activities with the Production Support and Infrastructure teams in the other regions
  • On-going maintenance, release and deployments on all applications
  • Responsible for managing Business Continuity Planning (ensure all hardware in both Production and Non- production sites are inline from both a hardware and software perspective) and building/data center powerdowns
  • Capacity reviews (ensure applications and hardware are correctly sized for sudden increase in business volumes),
  • Drive Process Improvements and plant automation
  • Liaise with the development teams and drive application stability
  • Work closely with the Integration team on application on boarding and provide specifications for tools needed within the operational space to minimize time taken on manual tasks
  • Follow/use Tradeplant standards, tools (such as FIX!!!!) and processes
  • Ongoing monitoring of the systems/applications; triage and troubleshoot/resolve issues as they arise, escalate if necessary and keep management updated (this is ongoing and 99% of their job duties!!!)
  • Develop and maintain tools to assist with production support
  • Sense of urgency when handling issues impacting the business
  • Analysis and investigation skills, with a structured approach to problem solving
  • Able to work autonomously, with little supervision and able to seize the initiative
  • Ability to work in high paced trading environment with demanding user base
19

Application Production Support Resume Examples & Samples

  • Currently pursuing Bachelor’s or Master’s degree in Computer Science or related field
  • Good command of English, written and spoken
  • Ability to work with different teams to meet timely objectives
  • Analytical skills to collect, organize, and analyze data and amounts of information with attention to detail and accuracy
20

Application Production Support Specialist Resume Examples & Samples

  • Codes, tests, debugs, implements, and documents basic programs. Assists in the modification of company products and/or customer/internal systems to meet the needs of the client and/or end-user
  • Assists in the research and analysis of existing systems and program requirements; assists in preparing documentation to change existing programs. Performs data analysis to support internal and external project needs
  • Assists in resolving routine production support problems
  • Zero years of experience in programming or testing
  • Experience working with appropriate programming languages, operating systems and software
21

Application Production Support Resume Examples & Samples

  • Provide support on Applications in the payments and financing solutions business lines
  • Document architecture diagrams in collaboration with the production support teams
  • Review and update support documents
  • Participate in ITIL process development/maturity
  • Technology graduate from major university
  • Good communication skills in English – verbal and written
  • Independent and fast learner
  • Understanding of technical infrastructure will be an asset
22

Application Production Support Specialist Resume Examples & Samples

  • Will be using command line UNIX to navigate and perform various tasks to support/troubleshoot the applications
  • Works on planning and execution of change, problem, incidents, production processes, controls and service requests,
  • Escalates unresolved issues to proper personnel
  • Provides mid-level end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training
  • Experience with UNIX OS, SQL, and databases is needed
  • Ability to troubleshoot issues and find solutions
  • Good organization and communication skills. Strong aptitude for attention to details
  • Knowledge of PC usage and related software packages (e.g. outlook, browsers, Sharepoint, Office Suite)
  • Experience with general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, industry delivery and support standards and processes, knowledge management systems, and ITSM tools
  • Experience and expertise in a broad array of specialized areas such as infrastructure systems, enterprise applications such as autosys, monitoring tools, databases, information security tools, middleware, messaging, commercial cloud tools, etc
  • Experience with application support and business operations in banking and financial services such as supporting trading, payments, prime brokerage, mortgage processing is desired
  • Minimum of an Bachelors degree in Computer Science, Information Systems, Mathematics, Engineering or related field
  • Minimum one year direct experience with application or infrastructure operations and support in a banking or financial services environment or two years direct experience providing application production support in any other industry. Two years of experience in an IT support role may be substituted if the degree is not in technology or mathematics
23

Analyst Swift Application Production Support Resume Examples & Samples

  • Investigate production issues and coordinate resolution with stakeholders, clients, software vendors and technology specialists for a timely resolution
  • Support product deployment life cycle for new releases, standards and patches
  • Design, test and implement SWIFT routing rules
  • Ensure support documentation is kept up-to-date and published in prescribed tools according to the Bank’s standards
  • Provide support for projects along with timely reporting on status updates and risks
  • Prepare documents for business continuity planning, architecture and disaster recovery procedures for the SWIFT platform
  • Coordinate post-migration validation in production environment with users, and coordinate end-to-end testing as necessary
  • Participate in governance and audit initiatives and support the resolution of non-compliance findings/recommendations
  • Participate in the resolution of situation reviews triggered by major incidents along with documentation of post incident report
  • Participate in global projects working with teams from US, Canada, Paris, India
  • Must have experience with Unix, Linux and Shell Scripts
  • Must have experience with Oracle (preferred) SQL and PL/SQL
  • Must have experience with Windows OS, batch scripting
  • Ability to work under pressure to support critical 24x7 production platform
  • Must be able to work flexible hours (morning shift, evening shift, week-end support)
  • Experience of working with geographically diversified teams
  • Must possess strong problem-solving skills
  • Must be fluent in written and verbal communication in English
  • Must possess time management and priority management skills
  • Must be a team player while being able to work autonomously
  • Knowledge of SWIFT standards (FIN, FileAct, MT messages, MX messages, ISO20022, pain.001) is an asset
  • Knowledge of SWIFT Alliance systems (SAA, IPLA) and infrastructure (HSM, SAG) is an asset
  • Infrastructure/security technologies like VMWare, Webshphere, Tomcat, firewalls, encryption, IBM MQ Series etc will be an asset
  • Ability to use Excel for data analysis and reporting is an asset
24

Application Production Support Technical Analyst Resume Examples & Samples

  • ITIL background is a plus
  • Demonstrates working knowledge of Financial Services Industry concepts and can apply them internally
  • Responsible for production issues, change management and participate in semiannual BCP activity
  • Identifying problems, crafting and aiding in implementing the solutions, and providing continuing support
  • Maintaining Knowledge Management and a strong team player
  • Strong analytical skills and 2-3 years of proven experience in systems analysis, problem management or application support
  • At least basic technical knowledge (e.g. some programming skills, knowledge of SQL, database design, Scripting, infrastructure)
  • Supporting applications running in Java, WebSphere, Unix/Windows environment
  • (Shell scripts, Perl/Python), Messaging (MQ Series), Cognos reporting
  • Experience with ServiceNow and Splunk is a plus
  • Exceptional problem solving skills
  • Excellent communication and presentation/public speaking skills
25

Application Production Support Tech Analyst Resume Examples & Samples

  • This role will suit a self-starter who is looking for a career in production support and takes pride in making difference to Support the business-critical processes and day to day production issues and challenges
  • Utilizes knowledge of service level delivery to offer superior service for Change and Production Management
  • Understands effects of IT Architecture on production performance, tuning queries, auto sys batch job scheduling/monitoring etc
  • Perform Impact analysis of the reported issues or risks and try to find root causes and solve the issue by going through the business and systems workflow
  • IT Delivery/Control/Process/Traceability/Audit/Risk understanding a must
  • Create, update, amend relevant production support documentation (Runbooks, SLAs, Issue Tracker, Change Tracker etc)
  • Provide weekend and late night support related activities on rotation basis
  • Good working knowledge of SQL, Batch Job Processing (AutoSys)
  • Understanding of Systems Development Life Cycle and ITIL framework
  • Experience working with a Global team
26

Financing Solutions Application Production Support Resume Examples & Samples

  • Undergrad with minimum of 2 years experience in a support role in a large organization with experience of supporting business users
  • Functional background in Banking Industry
  • Data mining/business intelligence analysis and reporting skills; experience with Business Objects reporting tool a plus (non-dev)
  • Ability to use Oracle SQL Plus or TOAD to analyze the underlying data in the table
  • Ability to communicate effectively in English, both orally and in writing with internal customers and other IT professionals
  • Ability to work autonomously and as a member of a team, in fast paced environment with priorities/responsibilities shifting according to the situation
  • Ability to juggle multiple projects and tasks and successfully prioritize and deliver results in the face of competing business interests
  • Strong problem solving/troubleshooting skills
  • Knowledge on JAVA
  • Knowledge of Lending and Trade Finance activities is highly desired
  • Experience with or exposure to any project management standards or project-based best practices a plus (CMMi, etc.)
  • Knowledge of French a plus
27

Application Production Support Lead Resume Examples & Samples

  • Interact with business partners, understand the enhancements/issues/change requests; provide estimates and prioritization, and help with the execution and implementation of the same in a time bound manner
  • A hands on leader who will be expected to code as well as lead a team of developers
  • Provide technical consultation and interface with customers – internal and external
  • Coordinate testing and issue resolutions with the Quality Assurance team
  • Work on installation, maintenance, tuning and troubleshooting of servers like JBoss, Apache web server etc
  • Bachelor's degree in Computer Science or related field or equivalent experience
  • Minimum of 10 years of hands-on software development experience
  • Minimum 7 years of experience in web application development using
28

Application Production Support Engineers Resume Examples & Samples

  • Ensure all merchant integration specific issues are resolved or escalated to the proper resources to resolve in a timely fashion
  • Lead communications/expectations to merchants at all levels to maintain positive relationships
  • Architect information tools, training and experience to provide high level of client satisfaction(both external and internal)
  • Assist manager to mentor other team members
  • Participate in problem escalation and issue prevention projects and help other production support engineers to increase their efficiency with issue handling
  • Effectively communicate with all levels of the organization on a technical and business level
  • Debug and diagnose across a broad set of leading and diverse technologies (Scala, CouchDB, Pentaho, more!)
  • Build and automate tools to identify integration issues proactively
  • Directly work with technical teams at our clients, the top retailers worldwide to resolve issues
  • Take leadership in owning issue resolution and driving them to completion using an automated ticketing system
  • Convey root cause analysis, parse logs and escalate bugs and defects to the R&D team
  • Support existing clients in the adoption of new features
  • Coordinate internal development work with developers, project managers, client managers, and other internal customers as required
  • At least five years hands on engineering or application support experience in a SaaS or web company, supporting critical production environments
  • Bachelor’s degree in Computer Science/Engineering/Math or in a relevant field
  • Experience with developing scripts in a UNIX/Linux environment
  • Strong analytical, assessment and problem-solving skills
  • Self-starter, ability to work with minimal supervision, ability to multi-task
29

Team Leader Application Production Support Resume Examples & Samples

  • Temperament to work under pressure in a fast moving production environment
  • Good communication skills – ability to liaise with both Business and IT users in a clear manner
  • Windows and UNIX (and GUI) application support,
  • Strong and Proven Experience in Oracle and PL SQL
  • Strong problem ownership skills and attitude
  • Ability to communicate clearly under pressure
  • Ability to understand business requirements and prioritization during outage situations
  • Be able to effectively work with business users, developers
  • Ability to relate a technical issue to business impact
  • Use multiple sources of information for root cause analysis (e.g. log files / etc)
  • Knowledge in Informatica ETL (Power Center) and Data Quality
  • Good knowledge of data warehousing concepts and development methodologies
30

Application Production Support Technical Analyst Resume Examples & Samples

  • Produce and maintain work instructions, standard operating procedures and similar documentation
  • Identify knowledge and documentation gaps
  • BA/BS Degree in Computer Science and/or related work experience
  • 5+ years of proven experience in systems analysis, development or T1/T2 application support
  • At least basic technical knowledge (e.g. some programming skills, knowledge of SQL, Unix, database design, infrastructure)
  • Experience with ServiceNow is a plus
  • Self-starter/motivated
  • Readiness to learn and develop new skills