Application Support Consultant Resume Samples

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C Ratke

Chadd

Ratke

410 Heath Ports

Boston

+1 (555) 523 3647

410 Heath Ports

Boston

Phone

p +1 (555) 523 3647

Experience Experience

New York, NY

Application Support Consultant

New York, NY

Considine-Kassulke

New York, NY

Application Support Consultant

Provide 1st & 2nd level of support to customers
Act effectively within prescribed service levels to ensure World Class Service delivery
Maintain and/or update master data according to customer request. Main area of Master
Data responsibility would be: Organization Management, Competence Management,
Training Management, Appraisal System, Compensation Data, Personal Planning, etc
Participate in testing of version upgrades providing relevant training to users
Perfect command of ENGLISH and GERMAN (min. B2)

Phoenix, AZ

Web Application Support Consultant

Phoenix, AZ

Senger and Sons

Phoenix, AZ

Web Application Support Consultant

Effectively present information and respond to questions from groups of associates, managers and clients
Under the direction of the Digital Solutions Partner, Manager identifies supplementary COE projects
Hold daily meetings with the COE
Complete tasks according the timelines and milestones to meet PG and SLA commitments to our clients
Encourages offshore team inclusion and engagement
Meet daily with COE team to review tasks and queue and answer any questions from team to expedite resolution
Respond to client’s questions and issues and provide any self-service tools or education to minimize future tasks and that encourages one breath resolution for clients

present

San Francisco, CA

Application Support Consultant, / Pm-pm

San Francisco, CA

Kling and Sons

present

San Francisco, CA

Application Support Consultant, / Pm-pm

present

Provides support and assistance to Payroll Administration teams, ADP clients, Relationship Management, Implementation and Project Services and COS Shared Services groups
Resolves client application questions or problems in the area of system set up, product functionality and product enhancements in addition to other services issues in the complex arena of payroll and HR
Effectively utilize tools including; GCM, iRepts, Quickview, SecureMail, PEAK and PMF, DASH, Enterprise, Payforce, Autopay, ReportSmith, the I Product Suite, and Netsecure
Manage relationships and serve as primary liaison between COS and other ADP support groups
Assist with mentoring of new associate and Level I associates on the team and facilitate booster training Deliver value added project services to clients such as Deferred Comp, Flexible Benefits,
Management Reports and other tasks as requested
Performs other related duties as assigned

Education Education

Bachelor’s Degree in Customer Service

Portland State University

Bachelor’s Degree in Customer Service

Skills Skills

Strong attention to detail
Knowledge of standard query language (SQL) and ability to construct moderately complex database queries extremely helpful
Able to multitask efficiently and effectively
The ability to analyze conditions and errors as they relate to the client or database platform and provide resolution paths
Great interpersonal skills
Excellent communication skills (written and verbal)
Product knowledge including but not limited to: Payforce, Enterprise, TLM, Winflex, Netsecure, Whittney, Health and welfare
Highly organized
Solid analytical thinking and problem solving
Knowledge of Autolink/Autopay related processes and functionality including Paydata entry, DedCalc, PFT, DBALoad, ADP Print, DPA Printback and Checkmate

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11 Application Support Consultant resume templates

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Application Support Consultant Resume Examples & Samples

Working directly with customers to identify their specific requirements for the company
Customizing the application using existing tools to meet requirements
Training customers on the use and administration of the solution
Working with the company's Technical Consultants to define, implement, and test custom web pages, integrations, and data imports
Assisting occasionally with pre-Sales implementation estimates
Assisting with the company's Technical Support by troubleshooting issues as they arise
Identifying and helping to improve processes as needed
1 years in a similar role, implementing or supporting customers using SaaS software
Post-secondary Degree
General system administrative knowledge of Mac and Windows
Solid analytical thinking and problem solving
Great interpersonal skills
Hands-on experience with SQL, HTML, XML/XSL, and Javascript

Application Support Consultant Resume Examples & Samples

Ideally 4 to 6 years of experience in the following areas
J2EE Web servers (WebSphere, WebLogic, JBoss, and Tomcat)
Oracle Enterprise/DBA
Windows Operating Systems (server and workstation)
UNIX (Solaris, Red Hat, and AIX)
LDAP, Active Directory, single sign on (SiteMinder, TAM)
ANSI SQL, Transact-SQL and PL/SQL
MS SQL Server/DBA
MS SQL Server/DBA and/or Oracle Enterprise/DBA

Nextgen Clinical Application Support Consultant Resume Examples & Samples

NextGen Patient Portal maintenance and support
NextGen application version: 5.8.1.28 (5.8 UD1) HF163
NextGen KBM version: 8.3.5 (8.3 UD5)
Related to the NextGen application, updates to existing end-user documentation and educational materials, creation of new materials related to application changes
Application maintenance, support, and development related to Patient Safety, Regulatory, Meaningful Use, Accountable Care Network (ACN), Physician Quality Reporting System (PQRS), and Clinical Quality Measures (CQM)
Evaluation of reported NextGen issues for determination of break/fix vs. enhancement
Resolution of NextGen break/fix issues
Potential travel up to 75% as required by the client
Excellent client facing skills At this level, post-graduate coursework may be desirable.NOTE: Professional Individual Contributor jobs generally require a university degree or its equivalent in education and experience

Application Support Consultant Resume Examples & Samples

2+ years experience supporting client-server and/or web applications
Excellent telephone, writing, and other communication skills
Strong attention to detail and a knack for clearly and thoroughly documenting problems and solutions
Available to work early shift (beginning 7am Central) or late shift (ending 7pm Central) as needed on weekdays
Available to work outside standard late shift and occasionally on a weekend to support production releases (two major releases per year, plus occasional maintenance releases)
Practical understanding of how to deliver excellent customer service
Able to analyze business processes and define requirements for new business processes and improvements to existing ones
Self-starter with focus on continuous self-improvement
Knowledge of standard query language (SQL) and ability to construct moderately complex database queries extremely helpful
Prior experience supporting ColdFusion web applications and/or Microsoft Internet Information Server (IIS) helpful
Knowledge of software release tools helpful
Background in the banking, credit union, and/or financial industry helpful

Senior Application Support Consultant Resume Examples & Samples

Moderate to advanced experience configuring, supporting and using Windows and Red Hat Linux based Operating Systems
Moderate to advanced experience working in command line interfaces
Experience writing and debugging with scripting languages, such as Korn Shell, Perl, or Python; Perl preferred
Experience writing basic to advanced database queries in SQL and/or Sybase (ASE and IQ)
Moderate to advanced skills configuring, supporting and troubleshooting client-server applications
Ability to quickly learn new technology, multi-task and meet on-going time sensitive deadlines
Experience with FTP/sFTP and file encryptions is a plus
Working knowledge of Control M, Tidal or other scheduling tools is a plus
Working knowledge of Service-Now is a plus
Exceptional problem solving and critical thinking skills

Application Support Consultant Resume Examples & Samples

Business Objects
Specific knowledge and experience of Northgate iWorld/SX3 Revs and Bens - a minimum of 2 years' experience
Specific knowledge and experience of Northgate SX3 Revs and Bens - a minimum of 2 years' experience
Experience of performing upgrades and installing patches
Experience of performing Year End processes
Requirement to work outside of core hours to support Year End processes/ upgrades
Experience of daily support of the application and investigating and resolving issues raised
Co-ordination of Year End reconciliation processes
Co-ordinate upgrades and Year End processes with other support team (server teams etc.)
Experience of setting up the batch schedule for Revs and Bens

Application Support Consultant Resume Examples & Samples

Experience of Capita’s Advantage Digital software
Experience with hosted/SaaS/web based applications
Technical skills including an understanding of SQL and relational databases hosted in multiple environments

Application Support Consultant Resume Examples & Samples

Provide 1st & 2nd level of support to customers
Act effectively within prescribed service levels to ensure World Class Service delivery
Respond to allocated client queries in accordance with GVE methodology & standards
Maintain and/or update master data according to customer request. Main area of Master
Data responsibility would be: Organization Management, Competence Management,
Training Management, Appraisal System, Compensation Data, Personal Planning, etc
Participate in testing of version upgrades providing relevant training to users

Application Support Consultant Resume Examples & Samples

A broad appreciation of IT infrastructure and applications, including managing system improvement projects
Experience of working with both Internal/External customers, with the ability to ability to follow set processes and procedures
Strong organisational and communication (written and verbal) skills, with exposure to creating and maintaining documentation
Knowledge of any Applicant Tracking system or Vendor Management System, Payroll knowledge/Payroll Applications would be ideal
SQL knowledge preferred but not essential as training can be provided

Application Support Consultant Resume Examples & Samples

Provide friendly and helpful level 1 and 2 telephone and e-mail-based support to customers
Advise customers on the functionality of products and best use & maintenance
Troubleshoot and resolve basic customer problems

Application Support Consultant Resume Examples & Samples

Our focus: We focus on Time Series data as we ensure our data has the highest quality and is delivered to our customers in real-time
Our data: we store more than 900 millions records per day sourced from all financial markets and we handle more than 7 millions data request per day
Our services: we have more than 100 servers hosted in our data centers in the US and the UK. We work with Global Operation teams to ensure high availability of our services which provide 24 hours x 365 days per year
Collaborate with Thomson Reuters global technical and data support teams to provide technical support, troubleshooting Thomson Reuters software application and provide a solution to customers
Works with development teams and product management for software solution delivery
Support Thomson Reuters global operation teams to ensure highest service availability and provide technical consultancy in service incident recovery call
Support development teams for a new service delivery
Has experience working in software development or IT-related job
Experience in an enterprise system and software application troubleshooting is an advantage
Familiarize in Web service technologies such as SOAP/REST, XML, JSON. Able to analyze, execute, create and modify SQL commands
Able to operate LINUX/UNIX operating systems
Has basic knowledge in Big Data (Apache Hadoop, MapReduce). Experience in Cloudera Manager is a plus
Has knowledge in network troubleshooting
Understand network topologies and data flow
Able to analyze information logically and systematically towards problem resolution
Able to communicate in English both in written and verbal

Application Support Consultant Resume Examples & Samples

Has experience working in software development or IT-related job. Experience in an enterprise system and software application troubleshooting is an advantage
Familiarize in Web service technologies such as SOAP/REST, XML, JSON
Able to analyze, execute, create and modify SQL commands

Application Support Consultant With French Resume Examples & Samples

Problem Resolution: ability to work systematically and logically to resolve problems, address opportunities and management situation at hand. Identify causes, relationships, implications and solutions
Demonstrate knowledge and application of key methodologies employed by Application Support Team
Business Consulting Skills - provide via professional manner and presentation with the ability to set, manage and satisfy customer expectations through personal involvement or delegation
Excellent verbal and written communication skills
Ability to Mentor and Guide other associates in area of expertise

Application Support Consultant Resume Examples & Samples

Provides support and assistance to Payroll Administration teams, ADP clients, Relationship Management, Implementation and Project Services and COS Shared Services groups
Resolves client application questions or problems in the area of system set up, product functionality and product enhancements in addition to other services issues in the complex arena of payroll and HR. Must have broad understanding of other service/ product offerings in order to facilitate questions / coordinate resolutions in the areas of Tax, HWSE, COBRA FSA, and TLM in support of One Stop Shop philosophy
Effectively utilize tools including; GCM, iRepts, Quickview, SecureMail, PEAK and PMF, DASH, Enterprise, Payforce, Autopay, ReportSmith, the I Product Suite, and Netsecure
Manage relationships and serve as primary liaison between COS and other ADP support groups. Maintain call/case log information through ADP CRM systems and utilize other databases and resources as needed
Understands the clients systems and processes and their relationship to ADP's products and services to troubleshoot and solve issues
Provide product support to clients by participating in conference calls, webinars and other meetings as required
Apply a moderate/thorough understanding of payroll and HR fundamentals, process flow and structure to problem solving and communications
Assist with mentoring of new associate and Level I associates on the team and facilitate booster training
Deliver value added project services to clients such as Deferred Comp, Flexible Benefits, Management Reports and other tasks as requested
Serve as SME for regional rollouts, changes, compliance issues, and global initiatives
Serve as primary escalation point for associates on team; provides backup and direction in managers absence
2-3 years
Provide Support for product / application issues and assigned ADP software and applications
Efficiently use and support multiple client-site products and applications
Knowledge of Autolink/Autopay related processes and functionality including Paydata entry, DedCalc, PFT, DBALoad, ADP Print, DPA Printback and Checkmate
The ability to analyze conditions and errors as they relate to the client or database platform and provide resolution paths
Product knowledge including but not limited to: Payforce, Enterprise, TLM, Winflex, Netsecure, Whittney, Health and welfare

SQL Application Support Consultant Resume Examples & Samples

Strong technical knowledge of SQL Server and/or Oracle database platforms
Technical ability and experience working with SQL
Technical knowledge of current Windows operating systems
Technical knowledge of networking (DNS, DHCP, Active Directory)
Technical knowledge of VMS and RDBMS
Technical experience in an IT support capacity including knowledge of IT support Service Level Agreements (SLAs)
Ability to problem-solve
Teamwork, willingness to learn and to knowledge-share
Knowledge of, or experience with, Exchange Server
ITIL awareness
Degree in computer science (or equivalent field of study)

Web Application Support Consultant Resume Examples & Samples

Serve as team liaison between the business community and the Center of Excellence(COE) support team
Ability to effectively present information, document and communicate information related to task and issue to the COE in order for them to assist in ticket triage
Use pertinent data and facts to identify and solve a range of problems within area of expertise
Hold daily meetings with the COE
Complete tasks according the timelines and milestones to meet PG and SLA commitments to our clients
Under the direction of the Digital Solutions Partner, Manager identifies supplementary COE projects
Encourages offshore team inclusion and engagement
Meet daily with COE team to review tasks and queue and answer any questions from team to expedite resolution
Respond to client’s questions and issues and provide any self-service tools or education to minimize future tasks and that encourages one breath resolution for clients
Effectively multi-task and work on several time-sensitive deliverables
Effectively present information and respond to questions from groups of associates, managers and clients
Undergraduate degree or equivalent work experience
3+ years of Web Application Support
Experience working and directly interfacing with an offshore development team
Experience with HTML, Java, XML, CSS, Adobe Creative Suite, WCM and or SharePoint portals
Presentation and reporting experience
Responsible for improving data quality and for designing or presenting conclusions gained from analyzing data using statistical tools like Microsoft Excel and others
Ability to understand basic PC, SQL and query product
Ability to effectively multi-task and manage time-sensitive deliverables for internal and external customers
Prescription Benefit Management or Healthcare experience
Previous Service Now experience

Web Application Support Consultant Resume Examples & Samples

Ability to effectively multi-task and work on several time-sensitive deliverables
Ability to effectively present information and respond to questions from groups of associates, managers and clients
Must be able to accommodate early morning(6am CST) technical support

Application Support Consultant, / Pm-pm Resume Examples & Samples

Resolves client application questions or problems in the area of system set up, product functionality and product enhancements in addition to other services issues in the complex arena of payroll and HR
Effectively utilize tools including; GCM, iRepts, Quickview, SecureMail, PEAK and PMF, DASH, Enterprise, Payforce, Autopay, ReportSmith, the I Product Suite, and Netsecure
Maintain call/case log information through ADP CRM systems and utilize other databases and resources as needed Understands the clients systems and processes and their relationship to ADP's products and services to troubleshoot and solve issues
Assist with mentoring of new associate and Level I associates on the team and facilitate booster training Deliver value added project services to clients such as Deferred Comp, Flexible Benefits,
Bachelor's Degree or equivalent in education - experience
2-4 years of directly related experience
10-20% travel required - some situations may require additional travel
Must be available to work evenings and weekends as needed
Bachelor's Degree preferred in Computer Science or Business/Management
Ability to provide support for product / application issues and assigned ADP software and applications. Efficiently use and support multiple client-site products and applications
Knowledge of Autolink/Autopay related processes and functionality including Paydata entry, DedCalc, PFT, DBALoad, ADP Print, DPA Printback and Checkmate
The ability to analyze conditions and errors as they relate to the client or database platform and provide resolution paths
Product knowledge including but not limited to: Payforce, Enterprise, TLM, Winflex, Netsecure, Whittney, Health and welfare
Technology - Business Abilities: Resolves a variety of issues

Application Support Consultant With German Resume Examples & Samples

Professional level of German and English languages
Passionate about building a career within SAP Consultancy
Experience any IT related field with aptitude for solving technical issues
Analytical mindset with a strong commitment to accuracy
Ability to analyze and resolve problems through effective customer interface and communication
Willingness to occasionally travel abroad to client sites
Previous experience with SAP (HR modules) is considered a plus

Application Support Consultant Resume Examples & Samples

Working with your Transition Lead, plan and lead your own service transition activities to ensure the successful go live of new application services
Responsible for managing availability and performance of the application services through warranty
Establish and maintain relationships with relevant parties, monitoring business satisfaction
Accountable for knowledge management and transfer, managing resource supply and demand
Inputting into system budgets, reducing costs where possible and ensuring that future costs are identified in line with request by the finance team
Reviewing and inputting into the application portfolio and roadmap including functional scope, technical scope, new applications and decommissioned applications
Drive continuous improvement, delivering initiatives to improve performance, processes and controls to support applications
Assist and input into the planning and management systems maintenance and enhancements
Work with other Application Support functions manage the controls through the life-cycle of incidents, problems and change implementation. Work with internal stakeholders and 3rd party suppliers, to monitor incident resolution

Application Support Consultant Resume Examples & Samples

Review and analyze support issues submitted through CRM. The aim is to be able to solve 100% of CRM tickets, both in analysis & customizing
Full autonomy in managing a client accounaccording to ADP GV methodology
Apply the GVE model and template, propose relevant template enhancements
Ensure communication with implementation prior to handover, supervise and manager handover process according to methodology
Act as technical escalation for Junior & Medior Consultants
Share knowledge (technical and functional) with other team members
Support Team Mentor or Lead - coaches people on complex issues
Advisor to the Country Team Leader for all technical issues
Responsible for all technical work for the country/Service Centre
Responsible for escalations (technical nature) due to point 3