Application Support Lead Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the application support lead job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

A Lubowitz
92702 Gottlieb Mills
+1 (555) 382 8649
92702 Gottlieb Mills
p +1 (555) 382 8649
Experience Experience
12/2015 present
Boston, MA
Application Support Lead, Global Systems
Boston, MA
Application Support Lead, Global Systems
12/2015 present
Boston, MA
Application Support Lead, Global Systems
12/2015 present
  • Ensures accomplishment of Support Service Level Objectives and Key Performance Indicators working in partnership with Service Providers and Software Vendors
  • Jointly with Partner, establishes, collaborates and monitors a Continuous Improvement plan to identify and remove the service delivery gaps
  • Establishes weekly and monthly service status review meetings with key stakeholders (Business , IS and Service Providers)
  • Ensures and promotes ITIL best practices for Incident, Problem, Change, Release management within IS and Service Providers
  • Life Cycle Management
  • Processes Management
  • Financial Management
01/2010 08/2015
Dallas, TX
Application Support Lead-axiom
Dallas, TX
Application Support Lead-axiom
01/2010 08/2015
Dallas, TX
Application Support Lead-axiom
01/2010 08/2015
  • UNIX file management and shell scripting
  • Deliver accurate, thorough and high quality work
  • Incident management and problem resolution
  • PL/SQL Stored Procedures support/development
  • Knowledge of incident / problem management
  • Communicate with all stakeholders on problem statement, possible solutions, intermediate issues and overall status of work assigned
  • Analysis of the problem statement and suggest solutions
06/2003 10/2009
Boston, MA
Application Support Lead
Boston, MA
Application Support Lead
06/2003 10/2009
Boston, MA
Application Support Lead
06/2003 10/2009
  • Works with Change Management/ Release Managers on the evaluation of change events
  • Lead for release management of software deployments. Executes or drives the team to execute deployment scripts and post deployment testing\monitoring
  • Provide escalated ticket/incident management for LCT supported applications as well as will participate in defect management, issue tracking/trending
  • Perform ongoing team review, objective setting and performance management
  • Drive continuous improvement, delivering initiatives to improve performance, processes and controls to support applications
  • Performance and capacity monitoring for local applications, provide proper remediation plan to address performance and capacity issues
  • Assists manager in resolving high level conflicts or program issues by making decisions or negotiating with affected senior management
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Loyola Marymount University
Bachelor’s Degree in Computer Science
Skills Skills
  • Excellent interpersonal skills and be able to rapidly understand and retain knowledge of business processes and the technology systems
  • Strong technical skills and demonstrated ability to quickly learn and adapt to and use new technologies
  • Self-motivated, highly professional with ability to lead and take ownership
  • Strong working knowledge in UNIX/Linux/Windows and Oracle/SQL Server (SQL Querying, SP, triggers, views & other DBO.)
  • A strong application development background with a solid understanding of development methodologies
  • Good knowledge on investigating workflow, session logs for day to day analysis
  • Good knowledge of the following technologies
  • Strong working knowledge in UNIX/Linux/Windows, Java, Informatica and Oracle/SQL Server (SQL Querying, SP, triggers, views & other DBO.)
  • Strong attention to detail
  • Basic knowledge on configuring DB connections, deploying objects
Create a Resume

Application Support Lead for Core Processing Applications Resume Examples & Samples

  • Lead a team of Support resources globally 24x7
  • Responsible for streamlining the existing vendor based Support team to better leverage an overall MSWM model
  • Foster relationships with Business on the ground and with the rest of the IT silos
  • Guardian of the production environment that includes both infrastructure and application components
  • Drive efficiencies around cost, processes and engagement models
  • Liaison with the global counterparts to drive automations, efficiencies and process improvements
  • Experience with supporting Mainframe applications is a must
  • The ability to be proactive, think strategically while implementing tactically, and make sound decisions is a must
  • Strong interpersonal and teamwork skills are required
  • Must possess in depth knowledge around processes involving incident mgmt, problem mgmt, and change mgmt and release mgmt
  • Must possess in-depth experience in one of the areas that follows plus general knowledge of the remaining areas in order to effectively work with engineers specializing in any of these areas
  • Experience in trouble shooting and recommendation of corrective action for Mainframe applications
  • Mainframe programming experience desired but not required

Ib-geneos Application Support Lead-houston Resume Examples & Samples

  • Working with colleagues in other regional teams to ensure consistent, high quality levels of support are maintained. Work closely with the London, Glasgow, Houston and New York teams to ensure global solutions are provided. Working locally with CIB customers
  • Working with project delivery teams to ensure the quality of deliverables into production
  • Providing front line support to our clients, builds strong relationships
  • Providing technical assistance and coordination during production incidents. Escalating and logging tickets, identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
  • Extensive experience of the following technologies
  • Experience of Monitoring tools, any of (Tivoli, Nagios, Geneos, Dynatrace, eG, Wily)
  • Exposure to automation & testing tools(ITPAM, QTP, Selenium)
  • Perl/Python/Lua/Shell/Batch Scripting
  • Experience in a software engineering or technical support role (min 5 years)
  • Strong Unix (min 5yrs)
  • Good Shell Scripting (min 4 yrs)

Application Support Lead Resume Examples & Samples

  • Earlier experience in working on UNIX OS and iPad applications. Should be well versed with Unix Scripting and working Knowledge of iPad technology
  • Understands how service support applies to own technical product area
  • Has experience of incident & problem management disciplines
  • Has experience of maintaining configuration items, raising changes and planning release
  • Has strong operational knowledge of the service desk and incident systems

SAS Application Support Lead-risk & Finance Tech Resume Examples & Samples

  • Lead 2nd Level support team in supporting in-house applications
  • Provide leadership and Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs
  • Ensure the support team performs daily health checks of the applications, scripts, and infrastructure supporting these tools
  • Provide daily support in order to ensure customer satisfaction. Develop and maintain good relationships with lines of business. Ensure communication is customer focused and professional
  • Ensure timely Monitoring and Resolving of Peregrine tickets
  • Works with team to develop scripts to automate repeatable manual tasks
  • Troubleshoot and resolve application or infrastructure issues. This requires detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems
  • Technical expertise on multiple platforms is required
  • Participate in audit support activities, as they pertain to Information Security, for both internal and external audits. Perform audit support tasks as assigned
  • Engage third party suppliers on applications support issues
  • Must have 5-7 Years of SAS product installation experience in UNIX/AIX environment
  • Familiarity with Enterprise Storage Management / Hierarchical Storage Management Desirable
  • Proven track record of mid-level to senior SAS implementation and system management experience required, Unix shell scripting is required
  • Adding, modifying and deleting SAS users and user privilege
  • Monitoring server and system health, notifying other support teams as necessary to maintain system availability
  • Adding, removing and monitoring jobs on the job scheduler
  • Documenting system and process changes
  • Making recommendations to user community and management for improvement

Application Support Lead Resume Examples & Samples

  • Provide on-site shift coverage in accordance with Shift Rotation schedule where applicable; Occasional overtime may be required
  • Perform daily health checks of the applications, scripts, and infrastructure supporting these tools
  • Analyst must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction
  • Evaluate service level issues and suggested enhancements escalated by Service Delivery Team to diagnose and address underlying system problems and inefficiencies
  • Strong leadership background with experience in managing production support team for multiple products in leading firms
  • 5 - 7 years prior Wintel, UNIX, and LDAP platform administration
  • Troubleshooting skills with the ability to correlate various logs files, events, etc to get to root cause of issues quickly and correctly
  • Knowledge of the overall business operating models and underlying technical architecture
  • Ability to learn and apply new technologies quickly. Eagerness to learn new things
  • Extensive database experience
  • CA Siteminder Single Sign On
  • EMC RSA Secure ID
  • Cyber-Ark Enterprise Password Vault

Application Support Lead Resume Examples & Samples

  • Extensive relevant experience working in a support environment
  • Expertise with Unix, Oracle, Java/J2EE, WebSphere Support, and SQL
  • Knowledge of Incident Management, Problem Management and Change Management processes
  • Management of technical support staff
  • Effective problem solving skills
  • Ability to work independently and to the highest level of accuracy and accountability
  • Excellent English communications skills; ability to understand the business process
  • Seeks to learn new concepts/technology if required; able to work well under pressure
  • Is ready to put in extra effort if it is required to complete the assignments

Am Application Support Lead VP Ny Resume Examples & Samples

  • Fixed Income and Equity product knowledge
  • Knowledge of key Asset Management software packages
  • Proven history managing business technology relationships

Application Support Lead Resume Examples & Samples

  • Work on assignments with minimal direct supervision
  • Perform in-depth research and identify sources of production issues
  • Effectively perform and document root cause analysis of issues
  • Mentor less-experienced resources
  • Build and foster relationships across multiple organizations
  • Partake in audit support activities, as they pertain to Information Security, for both internal and external audits. Perform audit support tasks as assigned
  • Manage the application risk to ensure the security and resiliency of the application are in compliance with firm and regulatory requirements
  • Ensure infrastructure has adequate capacity and are refreshed on a periodic basis
  • Maintain system documentation and provide production metrics reporting
  • Bachelors degree in computer science or equivalent
  • Experience with Incident management processes
  • 5+ years of experience with Oracle and UNIX
  • Strong focus on delivery
  • Working knowledge of Shell scripting

Application Support Lead Resume Examples & Samples

  • Release and Deployment Management
  • Availability Management
  • Information Security Management
  • Plan and execute Infrastructure projects
  • Provide escalated ticket/incident management for LCT supported applications as well as will participate in defect management, issue tracking/trending
  • Taking leadership in owning issue resolution and driving them to completion
  • 5+ years of experience as a Subject matter Expert or Lead in IT operations, software support, and projects
  • 6+ years of experience in IT operations3+ years of experience in formal incident and problem management
  • OS and Web support, IIS, Tomcat, and/or Apache
  • Monitoring experience (Tivoli, Apica, Topaz, VCOPs, App Dynamics etc)
  • Java, .NET, C# Development

Senior Application Support Lead Trade Floor Resume Examples & Samples

  • Must have front office application & trade support experience
  • Understanding of order managements systems and trade lifecycles from technology perspective
  • Good knowledge of client connectivity & protocols
  • Active in production support of trading applications which includes Order Management, Risk, Position Management and Market data
  • Understanding of multiple trade flows that includes equity capital markets, international trade desks, sales trading, etc
  • In depth knowledge of booking and clearing systems and their role within the trade cycle
  • UNIX, Windows and SQL experience is strongly preferred
  • Strong program management of front office support
  • Superior skills in technical frameworks and the application of business logic
  • Previous experience within a leadership role a plus
  • Recent experience in leading client facing relationship development and management

Application Support Lead Resume Examples & Samples

  • Proven knowledge and expertise of ITIL processes
  • Co-ordinate & implement enhancement requests as well software patches & upgrades
  • Ability to handle communications effectively with senior stakeholders
  • Create and maintain necessary capability, knowledge and skills personally and within BTC production support world
  • Define and Champion the use of Standards, Procedures and Best Practice

Application Support Lead-VP Resume Examples & Samples

  • Primary BAU technology support to CIB Banking business
  • Oversight of technology risk and controls for CIB Banking Hong Kong
  • Management of regulatory requests from regulators
  • Local coordination for day-to-day technology related matter to CIB Banking business and key external partners in Hong Kong
  • Local coordination with clearing house for regular tests
  • Participates in key global or regional projects for expansion of the business in Hong Kong
  • At least 10 years of experience in banking applications team in a corporate banking environment
  • Strong experience in IT control policies and governance
  • Strong vendor management experience
  • Experience in interfacing with HKICL and HKMA
  • Experience in production management
  • Experience in partnering with business on the technology agenda (production and investment)
  • Experience in working with auditors / inspectors
  • Familiar with Hong Kong banking regulatory requirements and environments
  • Strong organizational and communication skills
  • Familiar with a global working environment/culture

Application Support Lead Unix Resume Examples & Samples

  • Work as part of the production management organization to deliver against core business objectives and ensure delivering of business functionality and stability
  • Perform day-to-day production support to maximize system availability and correct operation, diagnose issues, with full ownership of problems to resolution
  • Drive improvements across application release deployment activities into the production environment. Strive to fully automate release deployments in partnership with application and infrastructure development teams
  • Build out strong relationships with resolver teams, application development teams, and other upstream and downstream support teams
  • Develop strong technical expertise in Equities technology and associated applications to understand the end to end transaction flows of applications across the production domain
  • Maintain documentation against best practice policies to ensure knowledge retention and continuous learning within team with a view to developing production management knowledge and skills by sharing experiences and attending relevant training
  • Perform and seek to continuously improve the monitoring of the application environment and supporting infrastructure. This includes server hygiene standards for patching, end-of-life hardware, on-boarding new infrastructure
  • Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to front-line support teams and business users and define/track remediation actions to close
  • Participate in ‘permit-to-operate’ reviews on Equities aligned applications to ensure application releases meet support criteria before being deployed into the production environment
  • Participate and coordinate weekend support and testing around key deployments and business continuity exercises
  • Must be able to multi-task in a complex production environment and quickly acquire broad knowledge of applications
  • Self starter with confidence to drive issues through to completion in highly pressured environment
  • Strong problem management and problem investigation skills with ability to learn new skills quickly to value add in problem focus areas
  • Experience working in a support capacity in a time critical environment, ideally with experience or exposure of working in a financial institution
  • Experience of leading a local support team in a time critical environment
  • Familiarity with the Unix Operating system and environment
  • Familiar with Equities financial products

Application Support Lead Resume Examples & Samples

  • Provide production and non-production environment support for Market Risk suite, Market Data and Trading Applications
  • Maintain Business Process Indicator of 99.99%. This includes monitoring of the environment, monitoring and managing incidents, escalations, and tracking incidents
  • Analyze data processing problems to implement and improve resiliency of the application supported
  • Provide technical leadership for key components like the in-house built Calculators, Country Risk / Market Risk pre-dac processors, Market Risk Process Flow Control
  • Coordinate and perform deployment, installation, configuration, troubleshooting, maintenance and support of various Application servers and Web Server environments for production and non-production environments
  • Partner closely with Application Development, Testing team, upstream and downstream consumers and other L2 Operate teams
  • Participate in the 24x7 on-call rotation for application support of production related issues
  • Create and improve system documentation (Run books, FAQs)
  • Chair and participate in Project Working Group to improve production stability
  • Basic SQL – Should be able to query database (Oracle, Sybase, SQL Server) understand the code and suggest tuning/changes/improvements
  • UNIX – Basic understanding of unix commands and should be able use them to look at logs and other server based service. Should be able to debug/write shell scripts
  • JAVA – Coding/Debuging experience. Should be able to look at logs to debug issues
  • Knowledge of any application server - preference is IBM websphere portal
  • Knowledge of Informatica, Autosys scripting & Job scheduling
  • Knowledge of Cluster Architecture environment
  • Product knowledge of Market Risk, Market Data and Trading Applications
  • Excellent communication skills and confidence in high pressure environment
  • Ability to multitask and work effectively under extreme pressure and stress
  • Ability to lead and drive multiple tasks concurrently

Application Support Lead Resume Examples & Samples

  • Liaise with external parties within firm to resolve issues
  • Investigation of user queries. E.g. pricing, breaks, booking issues, data issues. Liaison with operations and controllers where appropriate
  • Infrastructure and capacity monitoring and management
  • Work closely with development teams to ensure the support team has Excellent knowledge of the application set
  • Work closely with development teams and Engineering to either develop, or provide specifications for tools to: Improve monitoring, increase the stability of the plant and Automate manual tasks (Shell and Perl scripting knowledge is a plus)
  • Be flexible to work different shifts in NA hours and / or weekend on-call, when needed

Application Support Lead-production Management Resume Examples & Samples

  • Managerial experience - expected to be able to manage and direct the work of others through
  • Special Expertise (technical or product) - show mastery of the area, delivered significant
  • Product/function knowledge (Operations only) - within current area of expertise is considered
  • Financial Performance
  • Technical Experience
  • Develop procedures for measuring program/functional efficiency
  • Client queries
  • Handling client requests and fulfillment
  • Java Scripting (JSP)
  • Unix Admin
  • SCCS, Make
  • Excellent listening, written and verbal communication skills
  • Excellent interpersonal skills (assertive but not confrontational)
  • Attitude - proactive, enthusiastic, positive, dynamic, delivery and quality focused
  • The ability to motivate others. Ability to understand both the broad and the detailed picture
  • Be prepared to fully commit outside of normal regional working hours
  • Crisis management skills
  • Customer/client needs management
  • Application Support/Development experience in a multiplatform, multi-location, 7 x 24 environment
  • Understanding of Financial and Banking applications or related business experience
  • Bachelor degree in Information Systems, Computer Science or a related field
  • 4 - 7 years of work related experience in the IT field or an equivalent combination of education and work experience
  • Informatica Power Exchange strongly desirable
  • Business Objects experience strongly desirable
  • Strong UNIX knowledge required
  • UNIX shell scripting and/or Perl(advanced)
  • Experience with Oracle or other relational database including SQL, Stored procedures/views
  • Experience with Java technologies Java/J2EE framework
  • MQ Infrastructure exposure
  • Experience with system monitoring tools
  • Partnership - Build relationship with Release Management, Application developer community and Infrastructure teams
  • Energy and drive are key factors along with the ability to multi-task
  • Drive to continuously improve the existing technical environment

Application Support Lead Resume Examples & Samples

  • Provide hands-on production and non-production environment support for critical Applications
  • Performing RCAs for production incidents and preventing reoccurrences
  • Lead multiple work streams
  • Experience: 10+ years of work experience in Applications Support / Infrastructure Support Environment
  • Ability to think proactively towards automation and continuous improvements in the environment
  • The successful individual will be a recognized self-starter and change enabler who is confident and highly motivated to succeed
  • Monitoring concepts for varied platforms
  • Conversant in ITIL Incident, Problem & Change disciplines
  • Experience with Java technologies Java/J2EE
  • Reporting tool experience in Crystal Reports, Business Objects or Cognos

Monitoring Tools Application Support Lead Resume Examples & Samples

  • Drive issue resolution, bug/defect tracking, and enhancement recommendations, across multiple Monitoring Tools
  • Participate in application/infrastructure capacity planning, trend analysis and performance forecasting exercises and propose recommendations to meet ongoing monitoring application performance and scalability demands
  • Partner with application stakeholders to fully understand each application environment, its associated infrastructure, and the specific role it plays within its Line of Business
  • Collaborate with Application Development teams, providing strategic tool consulting to stakeholders to ensure current/future monitoring roadmaps align with Support strategies
  • Provide guidance and recommend monitoring solutions for recurring and/or ongoing production incidents affecting Line of Business application environments
  • Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation
  • Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert for CSi Monitoring Tools within the centralized support organization
  • Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Application Development team members
  • Drive full instrumentation of Tools across Corporate Technology estate
  • Create and maintain Documentation specific to Monitoring tools, on-boarding procedures, and Data Mapping/relationships
  • 5+ years of Technical Operations Support and/or development/instrumentation experience in Application Monitoring (APM, synthetic Monitoring (UE) , or Dashboard/Visualization toolsets
  • Advanced to Expert knowledge in various Monitoring tools is required, such as

Application Support Lead Resume Examples & Samples

  • Aggressively respond to service requests from Client facing support teams, Operations, Risk/control partners, etc
  • Minimum 10 years of relevant Information Technology experience
  • Excellent influence, negotiation and presentation skills
  • Technical knowledge including: JCL, XML, XSD, and Oracle, Server - Wintel, Web logic, WebSphere, UNIX

Application Support Lead-VP Resume Examples & Samples

  • To assist with project UAT testing when appropriate, especially as related to non-functional requirements
  • Excellent proven problem-solving skills
  • Logical, able to think outside the box
  • Proficient usage of one of COBOL or NATURAL
  • Proficient usage of DB2 and VSAM together or ADABAS
  • CICS
  • ITIL
  • Easytrieve
  • Assembler
  • Any non-mainframe IT experience is a bonus
  • 6+ years of experience preferred

ESW Application Support Lead Resume Examples & Samples

  • Business Analysis Planning & Monitoring
  • Elicitation
  • Requirements Management & Communication
  • Enterprise Analysis
  • Requirements Analysis
  • Solution Assessment & Validation
  • Business Process Support
  • Application troubleshooting
  • Creation and maintenance of relevant documentation per BABOK® or PMBOK®
  • Training and mentoring future new team members
  • Development and delivery of application training
  • Development and maintenance of relevant metrics
  • Creation, maintenance and execution of queries and reports as needed
  • Delivering or supporting all aspects of the Software Development Lifecycle
  • Issue identification and resolution
  • Defect Management
  • Maintaining the ESW Community SharePoint Site (document uploads, broadcast message updates)
  • Creating and maintaining project plans for application related projects
  • Coordination and execution of testing both hands on and among end users
  • ESW System Communications such as release information
  • Manage the outsourced ESW Help Desk with both hands on incident resolution as well managing the Infotech Aerospace Services Puerto Rico (IAS PR) Statement of Work
  • Collaboration with P&W IT and the P&W IT Vendor regarding planning for and support of major and minor software releases

Application Support Lead Resume Examples & Samples

  • Excellent knowledge of .Net, SQL, Oracle
  • Excel Macros
  • Web Technologies skills in java
  • Knowledge of web application Server
  • Knowledge of Batch scheduling

Application Support Lead Resume Examples & Samples

  • Candidate will be responsible for production support, which will include job scheduling and monitoring, maintenance of the "run" book, service level agreement monitoring and maintenance, problem resolution, issue escalation and general maintenance of the production processes
  • Disaster Recovery testing and maintenance of the plan and scripts
  • Testing, debugging, documenting, implementing small enhancements
  • Experience with structured analysis and design, design specification, test plans document and run books
  • Total experience should be 10+ years in software Industry
  • 5+ years of production support experience
  • 2+ years of experience with enterprise class scheduling software. Control-M preferred
  • 5+ years experience on a UNIX platform, Oracle database and SQL
  • 7+ years of Application Development work experience with enterprise ETL tool. Ab Initio preferred
  • Knowledge of version and version control practices and procedures
  • The ideal candidate should have creativity, innovation and the ability to work in a fast-paced environment

Application Support Lead-mumbai CIO Support Resume Examples & Samples

  • Lead the CIO production support team of 6 members
  • Partner closely with Application development teams and team leads on software deployments in Production and DR environments
  • Be hands-on to trouble-shoot and resolve production outages, perform root cause analysis and implement and follow up on remedial solutions
  • Maintain fault resilient production and disaster recovery environments; perform annual DR exercise
  • Conduct annual performance appraisal of the team
  • Be responsible for talent uptick (tech and domain skill building) of the team
  • Be able to drive the team to improve the environment and the service delivery to our business stakeholders
  • 8-12 years of total industry experience
  • 5-8 years of hands on production support lead experience on UNI:@Solaris / Linux) platforms
  • 5-8 years of experience with UNIX scripting tools such as Shell or Perl scripts
  • 5-8 years of Sybase experience, Oracle a plus
  • Deep working knowledge of monitoring tool such as Nagios, Geneos
  • Knowledge of scheduling tools like Autosys or Control M
  • Excellent communications, leadership and interpersonal skills
  • Strong Capital markets domain knowledge
  • Be confident in facing off to CTO’s and their directs
  • Experience working in global team and follow the sun model
  • Strong organisational skills and ability to manage multiple demands and changing priorities
  • Ability to be able to manage team costs appropriately

Application Support Lead Resume Examples & Samples

  • Ensure the stability and availability of all in-scope systems and services
  • Investigate issues / problems / incidents in a timely manner working with D&B associates and/or third party vendor support, ensuring any customer issues reported via D&B's Incident Management Tool are resolved within SLA
  • Record, Manage, Track and Report on issues and issue resolution
  • Drive application support process improvements ensuring that operational processes, procedures and internal control mechanisms are defined, improved, followed correctly; and target areas of innovation, cost reduction and incremental value-add
  • Become a Subject Matter Expert (SME) for a range of systems / technical areas and take ownership for supporting these products, working with both Business and other Technology teams
  • Offer consultancy on subject areas as required
  • Work with Development teams, Service Management and Business Partners ensuring that new services are in line with organizational standards and are production ready upon completion
  • Manage outbound communication across a wide breadth of senior stakeholders both internal and external
  • Experience in a service management, application support or similar business role
  • Exposure to a range of technologies, hands on SDLC experience a distinct advantage
  • Initiative to take assignments to their logical conclusion
  • Proven ability to manage technology production issues which are impacting customers
  • Ability to deal with confrontation and conflict
  • People management/team lead experience a plus

Application Support Lead Resume Examples & Samples

  • Customer facing regional lead responsible for the support of all CAF applications
  • Ownership of CAF production environment. Responsible for stability and resilience
  • Part of a global support team contributing to (and improving) operational excellence
  • Identification and ownership of improvements to the support service we deliver
  • Ensuring best practise for change, incident and problems are implemented
  • Experience of vendor management and managing vendors against strict SLA's
  • LI

Big Data Application Support Lead-hyderabad Resume Examples & Samples

  • Act as point of escalation for all application service interruptions; oversee all crisis and incident management processes
  • Review and approve all changes to LoB (Line of Business) applications entering the production environment and all infrastructure changes that could impact the delivery of applications to the LoB (Line of Business)
  • Manage Application Support team members who are directly reporting and manage the relationship with all internal and third-party service suppliers (e.g. infrastructure, operations, data services, OSPs, ASPs, application vendors etc) ensuring they meet and maintain service levels and contractual agreements
  • A minimum of 10 years experience working within IT
  • Experience of working with out-sourced/vendor-based s/w development
  • 5+ years experience with Java EE
  • Methodical/thorough
  • Resilient/persevering
  • A team player (i.e. relaxed; good sense of humour etc.)
  • The ability to work within a large team, sometimes under stress, but always under control

Application Support Lead Resume Examples & Samples

  • Ensures the project activities, as may be assigned, are completed within established time and budgets, and that objectives conform to corporation’s overall standards and operations objectives
  • Drives the implementation and adherence to incident, problem, and change management processes
  • Performs 1st and 2nd level support for application and platform incidents as needed
  • Collaborates with JPMC technology teams and business partners to understand application functions and related downstream processing components
  • Works with Change Management/ Release Managers on the evaluation of change events
  • Aligns service offerings with business strategies, goals, and objectives
  • Collaborates with technology and business partners to continuously identify proactive monitoring and health check opportunities
  • Contributes to the evaluation, implementation, and ongoing maintenance of monitoring tools used
  • Serves as a backup to the manager’s when the manager is un-available, including any necessary interaction with senior managers
  • Drives development and adherence with Service Level Agreements (SLAs) for the unit
  • A strong application development background with a solid understanding of development methodologies
  • Knowledge of incident, problem management, ticket, change, and risk management processes and tools
  • Experience with setup and tuning of application monitoring tools (Dynatrace, Keynote, GENEOS, Tivoli, Splunk, OEM, or similar)
  • Experience supporting applications using the following technologies: Wintel, Linux, Sun OS, Mainframe, Oracle, SQL Server, DB2, Apache, Sterling Commerce Connect, FTP, SFTP,
  • Knowledge (documentation) management experience
  • Able to make trusted and unbiased judgments
  • Ability to forecast IT Services based on business requirements and demand
  • Commercial Banking, Investment Banking or Treasury Services Product experience (recommended)
  • 15-20 years of IT management experience with background in application development and/or production support operational experience

Application Support Lead Resume Examples & Samples

  • Being part of an on-call rotation and function as primary on call support for Move Money and Alerts batch processes
  • Drive issues to closure by forcing identification of root cause and implementation of both long term and short term fixes
  • Having a sense of ownership for the application and its success
  • Work with both internal and external groups for expansion projects
  • Engage outside team members and vendor partners on issues and process improvements
  • 2+ years of experience with SSIS
  • Experience with secure file transmission – Sterling File Gateway, Integrator, and Control Center is a plus
  • Experience with Control-M is a plus
  • Background in application development is a plus
  • Thorough understanding of Disaster Recovery
  • Bachelor's/Masters degree in Computer Science or equivalent
  • 5+ years of experience in the financial services environment – A history in the Payments space is a preferred
  • 5+ years or either Windows or UNIX application support experience
  • 5+ years of either SQL Server or DB2 experience

Application Support Lead-problem Managment Resume Examples & Samples

  • Demonstrated problem analysis skills, including data collection, analysis and interpretation
  • Previous experience management technology projects/initiatives
  • Able to work with cross functional team of senior leadership including GTI, Application Development, Production Management, etc. driving organizational change and stability
  • Experience developing and implementing organizational strategies
  • Rigorously holds oneself and others accountable for achieving individual and organizational performance objectives
  • Demonstrate critical analytical thinking
  • Constantly challenges status quo and complacency
  • Strong knowledge in distributed and/or mainframe technology architecture

ETL Application Support Lead-replacement Resume Examples & Samples

  • This candidate would be the lead and provide direction to the team on the support responsibilities
  • Ensure that all applications are onboarded onto support team with all the documentation
  • Ensure that all documentation for each application is updated and available for audits
  • Participation in escalation or audit calls
  • Review the PLM schedule for applications and ensure that applications do not have a high uptime or that they are using old version of infrastructure or application components
  • Review the rota to ensure that there is enough coverage all day around and on weekends
  • Owner for all functional accounts pertaining to the applications in remit
  • Ensure timely certification of all functional accounts and team members’ access to various applications and tools
  • Ensure team objectives are measurable and setup in a timely and correct manner. Monitor progress on all objectives
  • Ensure good engagement with own team
  • Ensure good engagement and rapport with business users, support teams and other stakeholders
  • Ensure good rapport with teams based in other locations
  • Ensure timely collection of metrics’ data and mine actionable intelligence
  • University degree level, and/or related work experience
  • 12 to 16 years of combined business, project and IT experience
  • Strong production support background with ability to work in complex application environment
  • Strong and proven record to lead and manage production support teams across multiple applications
  • Strong UNIX and Windows experience. Need to have ability to read and understand UNIX Shell scripts
  • Knowledge of ETL tools such as Ab Initio or Informatica
  • Strong PL/SQL programming and support experience
  • Knowledge of version control systems such as Subversion or ClearCase
  • Strong knowledge with the full systems development lifecycle process
  • Awareness and understanding of current industry developments
  • Knowledge of Finance and Regulatory reporting applications
  • Written and verbal communication - Advanced
  • Coordination Skills- Advanced
  • Facilitation Skills face to face and virtual - Advanced
  • Firm/Business Knowledge - Proficient
  • Flexibility - Advanced
  • Interpersonal Skills - Advanced
  • Relationship Management / Partnership - Proficient
  • Problem Management - Advanced
  • Teamwork - Advanced

Application Support Lead Resume Examples & Samples

  • Managing escalations for unplanned and planned outages
  • Partnering with internal and external teammates to drive application stability initiatives
  • Enforce OPT production management policies for all applications ensuring stability, audit, risk and compliance of the applications
  • Lead daily, weekly, and monthly partnership meetings internal and external driving concerns/issues within the environment
  • Ability to manage multiple high profile request issues at the same
  • Build effective working relationships with co-workers, internal/external customers and other resources inside and outside the organization
  • Being able to communicate verbally and written to senior managers (MDs and above)
  • Understanding and following all 24x7 Production Support procedures, processes and policies
  • Coordinating and performing implementation steps as prescribed in documented plans for system changes, upgrades, installations and outages and follow all change management guidelines
  • Communicating to management any variations to documented procedures, processes or policies
  • Developing proactive processes designed to alert/eliminate issues before they escalate in priority or business impact
  • Identifying areas where efficiencies can be gained using proactive approach through collection and analysis of metrics
  • Ability to work a flexible schedule; night shift, swing shift, weekend shifts and holidays may be required
  • Minimum of a Bachelors degree
  • A minimum of five (5) years experience in IT in call center technologies, preferably in a Fortune 500 with focus on these applications

Application Support Lead Resume Examples & Samples

  • Analysis and drafting of complex SQL queries/scripts
  • Disassemble and debug legacy code (VB, .net)
  • Assist developers with complex SQL query tuning and schema refinement
  • Maintain application monitoring, performance tuning and testing
  • Lead and prioritize the Application Support team’s day to day activities
  • Provide technical leadership, oversight, and escalation for application support team
  • Act as a technical resource for internal and external projects
  • Coach and develop team members’ technical proficiencies
  • Formalize and improve procedures within the application support areas
  • Follow and drive appropriate departmental and company procedures and policies (i.e. security and auditing, configuration and incident management)
  • Ensure all technical and non-technical documentation is up-to-date
  • Maintain good working relationships with all departments and end users
  • Work on other projects, as assigned
  • Bachelor’s degree in Computer Science, Technology Systems Engineering or a related field preferred
  • Strong MS SQL experience – scripting and understanding of database structures, minimum 5 years required
  • At least 5 years of experience in support of multiple business applications and system integrations
  • Strong communication skills with the ability to work with end users on a continual basis
  • Demonstrated expertise in IT support in retail, hospitality, or field-based environments a plus
  • May require travelling up to 10-20% of the year; US, Canada, India, and UK

VP, Application Support Lead Resume Examples & Samples

  • Lead a multifunctional team responsible for application support and Quality Assurance governance / strategy
  • Own and manage continuous process improvement and quality assurance initiatives
  • Delivering high quality service to our user community
  • Liaising with Technology project managers/business analysts on assigned topics to understand technology, conduct knowledge transfer sessions, and ensure team knowledge is current
  • Creating/updating knowledge documents and reviewing with team
  • Develop, document, and institutionalize policies, processes, and procedures required for appropriate control and governance
  • Build and maintain relationships with peers, management, and key stakeholders in order to remain aware of key business drivers, activities, and development projects and understand how these may affect current operations
  • Monitors adherence to established controls
  • Recognize and develop the technical as well as nontechnical skills and abilities of team members
  • Demonstrated experience with strategy creation/problem solving abilities
  • Strong leadership & interpersonal skills including the ability to lead cross functional teams to a solution
  • Has strong experience managing a highly complex and technical products
  • Collaborates extremely well with cross-functional partners, including Technologies, Implementations and Relationship Management
  • Outstanding written/verbal communication skills with experience distilling and presenting complex quantitative analysis; proven critical thinking ability
  • Able to work in an extremely fast paced environment and meet deadlines
  • Must have full life-cycle experience in large, global multi-tiered systems
  • Demonstrated self-starter and the ability work independently with limited direction

Application Support Lead Resume Examples & Samples

  • Cash management: Provision of numerous treasury services products and services to corporate clients
  • Drive resolution of production incidents through analysis and coordination with multiple teams across multiple
  • WebSphere MQ
  • SQL [Oracle]

Application Support Lead Resume Examples & Samples

  • Management of local resource in a multi-disciplinary team
  • Perform ongoing team review, objective setting and performance management
  • Technical and business stakeholder engagement and management
  • Partner with other local leads, responsible for managing day to day production support duties and driving technology projects and initiatives
  • Point of contact, impact analysis
  • Escalation point of contact for incident management, user issues and requests, technical troubleshooting, analysis and resolution
  • Provide production support/analysis to include problem resolution, application administration and configuration, application support for SDLC related products
  • Managing high volumes of user tickets and being able to prioritize multiple issues effectively
  • Experience of the following technologies: JIRA, Confluence, Nexus, Subversion, GIT, Stash, Clearcase

Application Support Lead Debt Technology Resume Examples & Samples

  • Responsible for Regional trading floor support function
  • Operations and Technical Support
  • Stakeholder management, Negotiate, Escalate and Manage Business aligned Stream leads and other senior stakeholders at all levels
  • Risk Management, Prioritization, Conflict Resolution
  • Manage the support for the debt technology for Fixed Income, Rates, Credits, Derivatives
  • Oversight to day to day Operations & Support, liaising with Development, Infrastructure, and Production Application Support teams at all levels
  • Manage Vendor Aligned Support teams, to ensure the day to day support requirements are delivered to a consistently high level
  • End to end operational focus - Application, Infrastructure Support, Operational Costs & Productivity, Utilization, Quality, Incident, and Problem & Service Level Management. Drive continuous service improvement within the team
  • Contribution toward, and attendance at, key service & relationship review meetings
  • Drive demand reduction and cost optimization initiatives to ensure that the service delivery is optimized without impacting the quality of service
  • Conduct & drive internal service improvement reviews. Driving automation and process improvements
  • Minimum Degree level applicant
  • A minimum of 10 years Trading Floor Support experience in the banking environment
  • A minimum of 8 years of people management experience
  • Experience in dealing with Senior IT Stakeholders
  • Experience of managing a relationship with a Managed Service vendor or managing internal teams
  • Demonstrable experience in delivering a quality operational service to customers
  • Operating in a Global team environment
  • Hands on ITIL implementation experience

Application Support Lead Engineer Resume Examples & Samples

  • Be on a weekend on-call rotation to provide level-2/3 application support (a 24x7 L1 team fields all calls and escalate only if needed)
  • Excellent analytical, problem-solving and multi-tasking skills
  • Experience with creating process, procedures, and documentation relating to incident management or systems operations
  • Ability to coordinate tasks with multiple teams in multiple locations and time zones
  • Able to adapt to new technologies
  • Database support experience for MS SQL
  • Expierence with XML, HTML, and Unix Shell Script (ksh)

Application Support Lead Resume Examples & Samples

  • Responsible for Level 2 support of wide range technology-based business solutions
  • Onsite support for release management and end users support for all incidents on ePOS system
  • Timely respond to incidents tickets, conduct troubleshooting and investigation on the solutions
  • Support to pick up calls during non-office hours to facilitate the issues
  • Coordination and Liaison with offshore support team to resolve technical issues
  • Provide weekly update for the incidents status, regularly touch base with end-user representative and Level 3 support
  • Provide high quality support services to the end users
  • Agile/Scrum practice, regional support project, or digital projects
  • Technical/ UI analysis and integration testing, project and tasks coordination

Application Support Lead Resume Examples & Samples

  • Take responsibility and ownership for the application and its long term success
  • Take initiative to identify issues, troubleshoot and drive short term incident resolution
  • Operational experience supporting batch scheduling applications (Control-M, Autosys, etc.)
  • Experience with secure file transmission systems and protocols– IBM Sterling File Gateway, Integrator, and Control Center, ssh, sftp, etc
  • Background in application support is a plus
  • Experience using SQL queries to analyze data and trends a plus
  • Excellent organizational, multitasking and time management skills
  • Experience working and supporting a Highly visible environment
  • Experience working in High Availability and Disaster Recovery environments

Application Support Lead, Global Systems Resume Examples & Samples

  • Contract Management
  • Collaborates in ensuring contract terms and conditions are met by Service Providers and Mondelez
  • Collaborates in the revision and adjustment of contract scope, terms and conditions as necessary,
  • Collaborates with management and follow-up of requisitions, purchase orders, invoices, and payments
  • Collaborates with contract expiration management and renewals
  • Ensures Procurement Policies are strictly followed
  • Explores opportunities to leverage scale, and drive savings
  • Service Management
  • Ensures accomplishment of Support Service Level Objectives and Key Performance Indicators working in partnership with Service Providers and Software Vendors
  • Ensures support services readiness for new major releases/rollouts. Supervises adequate Transition to Support
  • Escalation point for incidents and incident resolution facilitator
  • Jointly with Partner, establishes, collaborates and monitors a Continuous Improvement plan to identify and remove the service delivery gaps
  • Establishes weekly and monthly service status review meetings with key stakeholders (Business , IS and Service Providers)
  • Monitors OLA agreements, ensuring seamless end to end delivery of services
  • Critical Incident Management
  • Escalation point for Critical Situations and incident resolution facilitator
  • Collaborates with CIM Team on P1/P2 situations
  • Collaborates with CIM Team post-critical situation assessment and Problem Mgmt
  • Financial Management
  • Collaborates in defining the Application Support Budget, and, controls expenses
  • Continuously seeks cost reduction opportunities
  • Collaborates in Value Transformation goal achievement for the region
  • Collaborates in the calculation of TCO (Total Cost of Ownership) of applications
  • Processes Management
  • Ensures and promotes ITIL best practices for Incident, Problem, Change, Release management within IS and Service Providers
  • Collaborates in Support Processes and Tools definition, implementation and monitoring
  • Collaboratively seeks Continuous Improvement, simplification and harmonization of IS processes across regions, ensuring benefits are delivered
  • Collaborates with Application Services Transformational objectives (Business oriented SLA’s, Run SAP like a Factory, Proactive Problem Management)
  • Communications Management
  • Manages communications with IS and Business Community. Including, but not limited to: Planned & Unplanned Outages, Support Processes Changes, Weekly/Monthly Support Dashboard
  • Seeks regular feedback and interaction with region’s Key Service Stakeholders
  • Collaborates with global teams in Dashboard definition and changes
  • Demand Management
  • Oversees Change Requests Forecast for 30-60-90 days for the region
  • Monitors Enhancements/Project demands to anticipate potential Service Contract Scope Changes
  • Security & Compliance Management
  • Ensures/Approves adequate system access provisioning to Support team members
  • Ensures/promotes SOX guidelines accomplishment (Change Management)
  • Life Cycle Management
  • Ensure/Approves life cycle refresh feasibility and timing
  • Coordinates/ Communicates life cycle outages with the business
  • Major: Information Systems / Computer Science or equivalent. Non-exclusive. Frequently these positions can be filled-in by Engineers, Accountants, and Business Administration professionals with an Information Systems background. MBA is a plus
  • Proficient in English spoken and written
  • Process and Service Oriented
  • Business process savvy
  • Strong functional/technical skills in supported applications. Non-SAP (i.e. Oracle OTM)
  • Comfortable with Change
  • Budgeting & Control (good with numbers)
  • 10 year experience General Work Experience
  • 5 year experience Application Support and/or Project Management experience
  • 1 year experience ITIL Foundations Certified (preferably)
  • 3 year experiencie in Budgeting and Control

Application Support Lead Resume Examples & Samples

  • 3-5 years of experience in UNIX OS and UNIX Shell scripting
  • ITIL V3
  • Experience on projects utilising Agile methodology a strong plus
  • Experience in Disaster Recovery planning and test execution
  • Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy

Web Application & Support Lead Resume Examples & Samples

  • Team Leader responsibilities
  • Broad understanding of information technology principles, concepts, and techniques including software languages, design concepts, test methods, and integration practices
  • Excellent written and verbal communication skills that effectively and clearly present technical approaches and findings to customers, senior DoD, and non-DoD officials
  • Systems architecture development
  • Extensive knowledge and planning skills in the area of system integration testing, Web application development and networks, such as those described in this PWS
  • Experience with software test and evaluation plans
  • Design and implement COOP program with alternate site
  • Collaborate with and assist in the development of security fixes with security engineers and development teams
  • Knowledgeable on Web policies stated in OSD Web Site Administration, DoD Instruction 5230.29, DoD Directives 5230.9 and 5200.40
  • Responsible for implementing security and access controls
  • Ability to analyze requirements and ensure the capture of business processes
  • Experience providing support gathering, documenting, testing, and deploying of Web content
  • Ability to develop, implement, and maintain web-based application systems
  • Experience in developing, testing, and implementing Web parts for the portal
  • Highly experienced using Cold Fusion, C#, JavaScript, ASP, and .NET program languages
  • Knowledge of JavaScript, Cascading Style Sheets (CSS), Hypertext Preprocessor (PHP) and dynamic Hypertext Markup Language (HTML); experience with .NET and team foundation
  • Understand and develop reports using SQL
  • Ability to complete a comprehensive, multi-disciplinary security assessment addressing both content and technical issues at least annually on all portal/web/SQL servers
  • SharePoint experience, including architecture, installation, configuration, Web parts, and best practices
  • Superior knowledge of current web-design trends and techniques, a strong online portfolio displaying user-centered design, and experience with Web database solutions definite assets
  • Understanding of virtual environments with knowledge of clustering
  • Provide technical and application (e.g., Apache, Tomcat, and ColdFusion) support to configure primary and secondary services supporting Web shop managed portals (both development and production)
  • Identify “best practices” to enhance the security posture of all servers, Web sites, Web portals and Web applications and provide report to government representative
  • Ensure primary and secondary servers are mirror images, to include a change log recording modifications (configuration setting changes, etc.)
  • NIST and DoD security policies, directives, and guidelines
  • Web server architecture design and implementation
  • Knowledge and understanding of HTML, .NET, PHP, Apache, Tomcat, and ColdFusion applications and technologies
  • Network and Web architecture and design (e.g., security stack and integration with office automation products and services to include production, test, development, and demilitarized zone (DMZ) enclaves)
  • VMware functionality and security
  • Ensures DISA Security Technical Implementation Guides (STIGs) configurations are applied to Web servers and applications
  • Ensures release package deployments, system patch management, and IAVM vulnerability patching is applied as needed
  • Auditing (e.g., system accounts, security logs, system and network anomalies)
  • Security Metrics – capture & documentation
  • Technical writing – technical documents and user training materials
  • Minimum of Bachelor’s Degree in a technical discipline from an accredited college or university
  • Minimum DOD 8140/DOD 8570 IAT Level II Certification
  • Travel: (2) trips 1-5 days each Work Location: The United States Transportation Command (USTRANSCOM) located at Scott Air Force Base (AFB), IL
  • Must possess an active Secret clearance ***

Web Application & Support Lead Resume Examples & Samples

  • Broad understanding of information technology principles, concepts, and techniques including software languages, design, concepts, test methods, and integration practices
  • Extensive knowledge, experience and planing skills in the area of system integration testing, web application development, and networks
  • Highly experiences using Cold Fusion, C#, JavaScript, ASP, and .NET programming languages

Application Support Lead-bournemouth Resume Examples & Samples

  • UNIX administration and performance tuning
  • DBA - Sybase, MS-SQL and Oracle
  • Systems support experience
  • Perl/Unix Shell Scripts - to handle complex automation/administration
  • Requires a logical approach to problem solving
  • Monitoring software a plus(Geneos, Splunk, APM)

SWP Application Support Lead Resume Examples & Samples

  • Establish and maintain relationships with internal service, business, and development teams and understand the impact of issues to the business
  • Interact with internal clients and partners in the management and analysis of application (functional and technical) issues
  • Enforcement of support within the Services as defined for the current release
  • Lead coordination and communication with key internal teams/tracks to resolve issues
  • Escalate issues to 3rd and 4th level support and development teams as appropriate
  • Troubleshoot existing processes and components and acts as a technical coordinator for complex cross component issues, while acting as business facilitator for client and Operations interface
  • Develop and execute read/write scripts to facilitate issue investigation and/or recovery scenarios for correction of platform data
  • Monitor output from daily Application Support reports and health checks, escalate to appropriate business unit(s), and/or facilitate remediation of identified issues
  • Management of AS led production game plans
  • Assist with maintenance and remediation of Application Support script library
  • Work closely with PM Team Lead and PM Project Manager on project status and escalation
  • Manage incident tracking application to ensure all issues are being addressed within the defined SLA’s and all AS managed tickets are kept current
  • Manage issue entry into the change control process
  • Trending of recurring issues, including helping to define long term solutions where appropriate
  • Continue a forward focus on new releases and client implementations, helping to ensure AS readiness

Application Support Lead Resume Examples & Samples

  • 10+ years experience in the relevant banking business – Corporate and Investment Banking, Transaction Banking, Global Markets, and Private Wealth Management
  • Knowledgeable of technical & functional architecture for China banking systems
  • In dept experience in China regulatory systems
  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
  • Strong organisational and planning skills
  • 4-5 years experience in Production support. Relevant skills-set including the following
  • Familiarity with Software Implementation Life Cycle
  • Resource planning and management
  • Ability to work with mostly indirect offshore resources and Local and Global Vendors
  • Ability to engage in technical discussion on hardware, software, networking requirements for the application
  • Experience in handling SLA (Service Level Agreement), vendor management and KPI reviews
  • Experience in working in a CMMI environment
  • Focus on Processes, Quality & Efficiency and Deutsche Bank policies
  • Excellent communication skills in both spoken and written English and Chinese
  • Strong customer service and support focus with a desire to deliver a high quality service
  • Self-motivated, highly professional with ability to lead and take ownership
  • Good analytical and problem-solving abilities
  • Initiative and drive to get quick results
  • Discipline attitude towards controls and risk management
  • Report into the Head of COO-CTO China
  • Lead and prioritise the Application Support team’s work load, maintain a highly efficient and effective production environment
  • Manage and own the incident and problem management process for all applications used in China
  • To examine potential areas for Service Improvement and raise proposals with the Head of COO-CTO China and BU managers
  • Make sure the team follows the bank’s standard policies and procedures to provide application services (i.e. incident/problem management, change control, security and auditing, code of conduct, etc.)
  • Ensure standard monitoring tools are properly deployed to local applications, and system alerts and status reports are reviewed in a timely manner
  • Performance and capacity monitoring for local applications, provide proper remediation plan to address performance and capacity issues
  • Owner of application change management process. Chair China application change control review meeting. Perform quality checking to local change requests and ensure smooth deployment
  • Prepare and conduct training relating to Incident and Problem Management and the appropriate usage of the Support Management Service
  • Liaise with IT applications teams : local and regional applications/infrastructure teams to support users for bug fixes, change releases and application releases
  • Act as an application support expert for internal and external projects
  • Understand thoroughly the end to end application support process and escalation procedures, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e. service operations)
  • Manage application handover procedure between application development and production support team, make sure all required documents and system features are ready, and outstanding issues have been closed before handover
  • Produce application service report per local and regional supervisor’s requests
  • Process and Document controls – IT KOP ownership
  • Vendor risk and relationship management
  • Participate in defining and reviewing Service Level Agreements with vendors
  • Responsible for business continuity management and Disaster recovery testing
  • Responsible for technology roadmap compliance and application security/control issues remediation
  • Support for Regulatory queries, questionnaire, feedback and regular/ad hoc reporting
  • Support for Audit related inspections, reviews and remediation

GSD Application Support Lead Resume Examples & Samples

  • Effectively partner with the IS Operations Manager to formulate tactical and strategic plans to meet and exceed Service Level Agreements with the business unit
  • Act as a product & process knowledge resource to associates and subject matter experts
  • Identify conflict and handles difficult situations constructively and tactfully
  • Evaluate individual and team performance and provide guidance as needed
  • Provide positive reinforcement and constructive feedback to motivate team
  • Review, collect, and summarize Quality Control and Business reports
  • Review attendance and performance incentives of the team
  • Coordinate with Business Unit’s counterparts to resolve on-the-spot process clarifications and gaps
  • Discuss Business Unit feedback on a real-time, daily, weekly, and monthly basis with the team
  • Partner with HRM with regard to HR issues and concerns including disciplinary action cases
  • Serve as a focal point to communicate and resolve interface and integration issues with other teams
  • Bachelor’s Degree/Master’s Degree in Computer Science, Engineering or related field
  • 3 or more years of IT Experience
  • Analytical and Mathematical
  • Team-oriented yet able to work independently
  • Good computer skills
  • Preferably with experience in BPO and Financial Services Industries
  • 3 years+ broad based technical experience in a software development environment with exposure to multiple platforms, databases and scripting languages
  • Able to provide systems analysis on production issues, evaluate results, and escalate or take action as required
  • Demonstrate a customer service orientation and is responsive to user concerns with great follow up
  • Good understanding of the end-to-end production environment and the impact of changes to the reporting process
  • Problem Solving and Strategic Thinking
  • Able to analyze and solve problem with limited support using skills and prior experience
  • Good problem solving and troubleshooting in a time and sensitive production environment
  • Able to bring to the table technical skills to help resolve problems

Application Support Lead, VP Resume Examples & Samples

  • Coordinate with different functional areas including Technology, Front Office Product Desks, Supervisory Management, Compliance, and Settlements to implement process, system, and product changes
  • Act as middle office stakeholder for business, control, and regulatory implementation agendas
  • Provide Investor, Financial Advisor, and Client Service support to resolve ad hoc queries pertaining to order submission, order routing, order execution management
  • Coordinate with investment technology to escalate daily defect management and support of strategic trading application enhancements
  • Consistent focus on improving functional efficiency and control of daily tasks
  • Compile and assist with developing data for regular management reporting
  • Document procedures and process flows, and ensure they are kept accurate
  • Assist in developing and reviewing documented test plans, and coordination of test scenarios
  • Assist in the development of training materials
  • Analytical Skills: must be highly analytical with experience using objective data to drive strategic recommendations
  • Problem Solving Skills: candidate must be able to identify, understand, and address operational and technical issues
  • Strong communication and presentation skills, both written and verbal. A key aspect of this is the ability to clearly articulate issues and influence resolution
  • Ability to multitask and to work under pressure, prioritizing duties according to risk
  • Ability to face off to demanding stakeholders, managing their expectations while developing strong working relationships with them
  • A self-motivated individual who is able to deliver with minimal supervision while working effectively as part of a team
  • Previous experience in the Financial Services industry, ideally with specialization in trade support
  • Knowledge of clearing, settlements, asset services, and transaction lifecycles
  • Bachelor degree required (Degree in Finance or Economics preferred)
  • Work Experience: 4-8 years broker dealer or wealth management experience
  • Strong Excel skills; VBA macros a plus

L Application Support Lead-afc Resume Examples & Samples

  • Manage and provide leadership and direction to application L3 support staff
  • Provide input to application/infrastructure scalability
  • Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
  • Ensure there are robust procedures and processes within the application support function remit - Provide timely and export advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
  • Transition management (20%)
  • Act as the transition manager for on-boarding new applications to the DB support model. This includes managing the plans and execution from creating the support organization to capturing the knowledge and securing an effective knowledge transfer
  • Personal and team development (20%)
  • Pro-active in maintaining and increasing the teams and your own technical knowledge, by identifying training needs or requirements for yourself individually and for the team
  • 3+ years’ experience in a hands-on application support lead/manager role, with a total of 5+ years’ experience in a technical environment
  • Experience with supporting multi-tier infrastructures along with supporting Java
  • Knowledge and previous work experience using Jira and ticketing systems (ServiceNow, Remedy); - Desirable: previous experience with Oracle and MS Sql
  • Technical degree/qualification in Computer Science or related field
  • High proficiency in English
  • Strong interpersonal and communication skills with a proven ability to communicate with senior executives

Application Support Lead Resume Examples & Samples

  • Lead for consumer incident management escalations with ownership of trouble tickets escalated to this group
  • Participate in proactive issue resolution activities. Drive root cause analyses & corrective actions
  • Monitoring, automation of deployments, system configuration
  • Lead for release management of software deployments. Executes or drives the team to execute deployment scripts and post deployment testing\monitoring
  • .Net or C# programming experience
  • Knowledge/ overview of cloud solutions (e.g. Azure, AWS, etc.)
  • Willingness to steadily learn new technologies
  • Advanced command of English language (you will work with remote teams globally)

GPS Application Support Lead Resume Examples & Samples

  • Experience managing teams, preferably in a high-paced application support environment
  • Confidence in facing off with senior business and IT stakeholders
  • Strong decision making and leadership qualities
  • A natural ability to solve complex issues
  • Extensive experience in an application support role– supported both packaged and custom solutions
  • Strong analytical, problem-solving and synthesizing skills

Application Support Lead Resume Examples & Samples

  • To manage small Non-production support team and to perform activities - Dev/UAT testing support, release management, environment management, configuration management for Treasury’s Funding & Liquidity suite of applications in non-production environment from Pune and ensure that the complex support requirements are fulfilled with more interactions with various Development teams, Business analysts and RTB team across globe
  • As per future expectations on FLM journey towards UK reform and SLP program requirements, this role helps in providing right level of support for migration of Legacy applications on cost effective solutions
  • Bachelor’s Degree (Engineering/Science)
  • Experience with application support best practices & methodologies
  • IT Skills/knowledge
  • Operating System (Windows 2008/2012, Unix/Linux)
  • Scripting (Shell / Perl)
  • Database (MS SQL & ORACLE)
  • Autosys Scheduler & MQ Messaging
  • UAT/Production deployment knowledge especially in Windows environments
  • Basic knowledge on configuring DB connections, deploying objects
  • Good knowledge on investigating workflow, session logs for day to day analysis
  • System Performance Monitoring

Application Support Lead Resume Examples & Samples

  • Responsible for managing availability and performance of the application services, baselining performance and addressing any service issues
  • Establish and maintain relationships with relevant parties, monitoring business satisfaction of the service
  • Accountable for Application Support knowledge management and transfer, understanding supplier resource supply and demand
  • Technical owner for licence renewals, reducing costs where possible and ensuring that future costs are identified in line with request by the platform management team
  • Manage through the control specialists the life-cycle of incidents, problems and change implementation
  • Work with internal stakeholders and 3rd party suppliers, to monitor incident resolution
  • Work with service transition function to ensure the successful go live and monitor the impact of new application services

Application Support Lead Resume Examples & Samples

  • 5 years of experience
  • Strong application development background (e.g., Java, SQL, Unix shell scripting)
  • Proficiency in understanding UNIX and Wintel-based applications and infrastructure
  • Experience working in a relational database environment (e.g., Oracle, DB2)
  • Experience working in Financial Services
  • Experience with Tivoli, Wiley Introscope, Topaz and other monitoring tools
  • Experience with change management process in a large corporation
  • Bachelors degree in Computer Science, Computer Engineering, or equivalent

Application Support Lead Resume Examples & Samples

  • Must have 5+ Years of Java scripting and Geneos configuration experience in UNIX
  • Onboarding new applications to support
  • Participating in infrastructure projects to improve the Production environment
  • Participating in other business intelligence and IT soluctions

Managed Services Software Application Support Lead Resume Examples & Samples

  • Engaging with client service delivery representatives on service levels and change projects
  • Assist in defining the MS service capability and expanding this where required
  • Working with the service lead to understand requirements and highlight issues
  • Building business cases for service enhancements
  • Part of the responsible management team for client outage resolution
  • Develop effective solution to client’s requirements
  • Follow effective SDLC to provide clients with resilient and supportable solutions
  • Identify areas where the client could generate more revenue / reduce loss through more efficient processes
  • Bachelor of Computer Sciences
  • Good knowledge of the following technologies
  • Perl scripting
  • Exposure to the software development life cycle
  • A structured and methodical approach to problem investigation and resolution
  • The confidence and ability to deal directly with customers at all levels of seniority
  • Ability to work effectively on a number of tasks in parallel
  • A commitment to hard work, the ability to work individually and as part of a team with the willingness at times to work under pressure in a sometimes challenging environment
  • Knowledge of the securities finance sector
  • Knowledge of one or more of the FIS Securities Finance Products: Global One, Martini, Apex SecFin, Apex Collateral
  • Any experience in dealing with and issues in the business flow from trading through settlement (upstream and downstream systems and processes included)
  • Experience of other standard market applications (Swift/Crest etc.)
  • Experience with: UniData (or similar RDBMS)/SB+
  • Knowledge of Business Objects

Application Support Lead Resume Examples & Samples

  • Interacts with peer groups, management and director level executives and other senior level executives as needed in delivering the objectives for the production operations unit assigned
  • Provides hands-on technical skill to resolve issues and improve processes
  • Experience with setup and tuning of application monitoring tools (GENEOS, Tivoli, Splunk, OEM, or similar)
  • Experience supporting applications using the following technologies: Unix, Linux, Oracle, Sybase, Apache/Tomcat, IHS/Websphere, NDM, FTP, SFTP
  • Strong SQL experience and strong O/S experience in UNIX/LINUX (both would be preferred)
  • Bachelor’s degree in computer science or computer engineering or related fields
  • 2-3 years of experience as an Application Support Lead

Application Support Lead Resume Examples & Samples

  • Helping to build and lead a team of technical consultants/MS Application Support Specialists
  • Working as part of a wider global peer group to create a gold-standard service around MS
  • Establishing relationships with complimentary datacentre services within the hosted client footprint
  • Integrating and working with the hosting service teams on service level definition and delivery
  • RFP/proposal assistance as part of the team leadership engagement
  • Travel to FIS locations for meetings/working where required
  • Provide clients with an excellent support experience
  • Align client requirements with team resources and manage client expectations accordingly
  • Produce outstanding documentation reflecting client deliverables
  • 5+ years related experience
  • Citix
  • Working knowledge of Unix/Linux and Windows environments
  • Knowledge of the trade lifecycle

Application Support Lead Resume Examples & Samples

  • Lead a team of help desk analysts, providing guidance and support for troubleshooting and prioritizing customer issues
  • Resolve or refer system issues, both functional and technical, and track issues using a central incident management application
  • Troubleshoot calls to the support desk and facilitate the resolution process
  • Convey technical advice and information to clients and coworkers who have varying degrees of ability with Information Technologies
  • Solve technical issues in a professional manner and/or escalate in a timely manner
  • Perform training sessions and instructional webinars to system users
  • Compile and maintain helpdesk operational procedures, user guides and templates for FAQs and standard email responses
  • Prepare weekly ticket summary reports and lead weekly help desk meetings
  • May be asked to support testing efforts for project releases as needed
  • 3+ years of professional experience in help desk operations for federal IT systems and technology
  • Ability to effectively communicate with clients regarding issues
  • Ability to work on multiple issues concurrently, balancing needs and/or priority-setting appropriately
  • Experience with Web conferencing software, such as Adobe Connect
  • Experience with collaboration software, such as Microsoft SharePoint
  • Experience working in an Agile project management environment

L Application Support Lead for Ref Data Resume Examples & Samples

  • Strong written communication skills
  • Tools - Control M, Autosys, Geneos
  • Engineer or Computer Science with relevent experience in Investment Banking domain shall be useful
  • Exposure to Reference Data Technology in past with knowledge of relevant businesses such as Global Equities,

Application Support Lead-axiom Resume Examples & Samples

  • NA-Axiom - Local Regulatory Reporting for NA
  • RFrame - Third Party Regulatory Reporting application
  • Autosys - Scheduling, monitoring and alerting infrastructure
  • Axiom Application Support Lead
  • Pro-active monitoring for issues
  • 10+ years of overall experience, with good knowledge in production support of financial applications
  • Excellent analytical and problem solving abilities
  • Root cause analysis and follow-ups to ensure issues are not repeated
  • UNIX file management and shell scripting
  • MS Office applications
  • Autosys/Ctrl-M scheduling package
  • Axiom vendor software
  • Voluntarily seek opportunities, activities or responsibilities that add value
  • Deliver accurate, thorough and high quality work
  • Good written and oral communication at all levels

Application Support Lead / PM Resume Examples & Samples

  • Candidate should have a minimum of 3-5 years of BA experience & in a Technical BA role
  • Candidate must have a proven history of working independently and self-organization
  • Candidate must have experience writing user stories and identifying acceptance criteria
  • Must have a proven history of working with Agile
  • Experience setting up test scenarios, use cases and test script automation
  • Awareness of the business and IT Agile and Scrum Methodology
  • Strong analytical skills, writing skills and executive reporting experience
  • Line of Business experience a plus (Risk and Finance Technology)
  • Background working with Procurements Services Systems/Tools is plus

Application Support Lead Resume Examples & Samples

  • Lead / Manage a team of about 6-8 support analysts
  • Provide overall 2nd line application support – including incident, problem and change
  • Deliver service improvements / decommissioning of Informatica/UNIX BIW data load applications on PCB ASSM area
  • Deliver Quality Assurance reviews of team member’s work
  • Quickly understand the applications that are required to be supported as part of knowledge transition
  • Effective liaison with BTSO peers & clients
  • Provision of out of office hour’s support to ensure smooth functioning of the application, as needed. This would include over-night support as well as working on weekends and public holidays
  • Deliver reports / statistics and conduct service reviews
  • To be an expert in required technical skills mandated by the BTSO Technology Strategy
  • Accountable for resolution of incidents within agreed service levels
  • Accountable for daily health checks, daily triage, status updates to stakeholders
  • Accountable for deployment tasks related to support team
  • Responsible for design review of the new projects
  • Responsible for Operational Acceptance review
  • Responsible for identifying legacy systems which are not in use and decommission them with proper business approval
  • Responsible for identifying BIW dormant tables and work closely with BIW team to remove them from production environment
  • Responsible for technical assessment of any change going into production
  • Responsible for identifying and participating in Major Incidents for services outside platform
  • Responsible for updated PDG(Problem Definition Guide) , RES (batch schedule information) and knowledge base
  • Responsible for RCA related to major incident and completing Problem Records within SLA
  • Responsible for Service Improvements for the portfolio of applications
  • Technical expertise in Teradata with minimum relevant experience of 8 years and good working knowledge of Informatica & UNIX
  • Work towards providing high availability of the systems, reduce Mean Time to Recover and improve Mean Time Between Failures
  • Supporting the implementation of strategy and policy issues by involvement in development/change and/or advice to other technical areas and making recommendations to improve procedures and working practices

Application Support Lead Resume Examples & Samples

  • Your main responsibilities will be to maintain and develop software systems within insurance domain for a large insurance company
  • You will solve complex technical problems that other team members may encounter, be an integral part of a Applications Management team, review and enforce the quality of code written within your team and tutor junior colleagues
  • Java SE
  • Familiar with commercial applications within the insurance domain (corporate insurance solutions)
  • Ability to analyse existing code base and find best solutions for problems
  • Continuous integration, Agile Development Principles and Kanban Methodology

Application Support Lead Operations Production Management VP Resume Examples & Samples

  • Acting as an escalation point from our level 1 group the level 2 team provides production management services including end user support, systems monitoring, incident and problem management, plant management and event management
  • You will run a set of workflow management, internal inquiry, reporting, contact management, banking operations and confirmations systems (predominantly developed in house and deployed on a distributed Linux platform using Sybase and DB2 databases and a range of both internal and external connectivity over channels including TCP-IP, MQ and SWIFT). End user GUIs are a mixture of C++ clients and web based sessions
  • Scripting and tool development is encouraged to help perform data analysis and commoditise request resolution steps
  • Oversight of vendor staff in an engineering sub-team and involvement in this group is also possible for the right candidate
  • Aiding trouble shooting with strong technical skills in both the Linux environment and Sybase/DB2 databases, so we can aim to keep resolution within the L2 team
  • You would be a key contributor to cross department initiatives opening up the possibility of visibility to a broad set of the Firm
  • The role offers an interesting mix of technical and business challenges allowing the holder to develop an in-depth understanding of how Morgan Stanley's Operations business works
  • Proven track record of working in Level 2+ production management of distributed systems
  • Experience in financial services required
  • Strong PM experience of Linux environment .i.e. administration and basic infrastructure
  • Strong PM experience of Sybase and Db2 database support. Experience with SQL de-bugging and performance tuning
  • Experience of end user support
  • Experience with the settlements process is a plus
  • MQ and Autosys. Experience with large batch or MQ based systems and exposure to XML would be beneficial

L Application Support Lead Resume Examples & Samples

  • Manage and own the incident, problem and knowledge management process for the applications in scope
  • Effectively lead the transition to on-board new applications into the DB support model, be it as a result of internalizing the L3 support organization and off-boarding vendors or of a new application being released into production
  • Application support (60%)
  • Manage and own the incident, problem and knowledge management processes for the applications in scope, while acting as service manager
  • Develop, co-ordinate and promote the effective functioning of problem management activities across all support teams
  • Lead and prioritise the Application Support team’s work load
  • Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
  • Provide 3rd line Application Support on complex internally and externally developed applications
  • Ensure there are robust procedures and processes within the application support function remit
  • Provide timely and export advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
  • Share / spread knowledge with team members as well as internal teams
  • Coach and develop team members
  • Experience leading technical support teams
  • Experienced in Problem and Incident Management while working in an ITIL environment (ITIL certification holders preferred)
  • Experience with supporting multi-tier infrastructures along with supporting Java applications and an understanding of web technology
  • Knowledge and previous work experience using Jira and ticketing systems (ServiceNow, Remedy)
  • Desirable: previous experience with Oracle and MS Sql

Application Support Lead Resume Examples & Samples

  • Manage, own and take lead Responsibility for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application and data issues and issues resolution or escalation
  • Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members
  • Lead and prioritize the Application Support team’s work load
  • Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert
  • Focus on reducing issues driving down ticket volumes
  • Provide 24×7 operational support to all production practices on holidays and weekends, on an on-call rotating basis
  • Application Availability: Innovations, optimizations and automations built through monitoring and altering process, job run times, schedules etc. can ensure meeting of SLA’s up to 99%
  • Manage and maintain all application documentation
  • Working closely with internal subject matter experts and other partners to implement production changes and to maintain the health, availability and stability of the supported applications
  • Be proactive and strong in self-management of time and work efforts
  • Weekend and/or off hours work for system maintenance and planned events, and on call incident support
  • The ability to work independently in a demanding and complex environment to effectively address multiple priorities
  • Ability to proactively identify areas of improvement in technologies and processes
  • Ability to troubleshoot and identify root causes of complex issues
  • College or Technical Degree is preferable
  • 9+ years of relavent experience within application development or infrastructure
  • 7+ years experience with an application support or production management environment
  • 5+ years hands on experience working with operating systems – Windows, Unix, AIX, Linux
  • 5+ years hands on experience working with databases – MS SQL, Oracle, Sybase
  • 5+ years hands on experience working with middleware – IIS, Tomcat, Apache, Websphere, Web Logic
  • Experience working with other leaders and presenting date/reports
  • Experience managing aspects of the ITSM process on behalf of a team
  • Experience leading a team through SDLC or within a production support space
  • Experience with scripting languages for use with automation – Vbscript, Powershell, Shell
  • Experience with an enterprise scheduler (Control-M or Autosys), managing job schedules, and file transfer technologies
  • Experience with monitoring tools, such as Splunk, Wily, Dynatrace
  • Working knowledge of disaster recovery practices and experience with executing DR plans
  • Knowledge of security practices, including IAM, certificates

ERP Application Support Lead Resume Examples & Samples

  • Experience as Oracle Application Functional/Technical consultant with responsibility of leading support team to deliver support services to business stakeholders across the globe
  • Prior experience in managing Oracle Application production support environment is required. Understanding of support processes and should have ability to identify and lead support processes creation and improvement work
  • Ability to lead team of multi-discipline resources for triaging business critical IT system issues. Help remove obstacles to expedite resolution and maintains appropriate stakeholder communication
  • Accountable for compliance to Service Level Agreements, ensuring that cost, quality and delivery requirements are met or exceeded
  • Ensure team adherence to all IT processes, policies, and procedures including IT Security
  • Responsible of IT Controls compliance for the Team
  • Engagement with customers in their respective function or business area
  • Lead root cause analysis of complex and/or repeating issues with the aim of improving ERP solution stability
  • Participate in solution transition from project team to production support team

Application Support Lead Resume Examples & Samples

  • To manage Live Support for MDM / CMOD applications under Barclays UK BTSO area
  • To perform environmental set up for MDM / CMOD projects and to do enhancement in applications
  • Test and deploy fixes to critical incidents quickly applications
  • Prepare Tivoli (TWS) jobs and schedules definitions for the automation of jobs / shell scripts
  • Implement Change Records raised by Business/Development Project Teams, within the SLAs
  • Come up with creative ideas to improve the overall functioning of the processes
  • Effectively liaison with peers & stakeholders
  • Automate manual processing if there are any and contribute in design and development of moving the application to strategic architecture and help in creation of a stable and reliable system
  • Hands on experience in MDM, Ondemand, ODWEK, Java, WAS, Oracle, Shell Scripting
  • Good knowledge of RDBMS SQL and hands on Oracle database would be added advantage
  • Production support experience for MDM applications
  • Ability to take up adhoc request raised by business in timely fashion with quick turnaround time
  • Ability to work proactively towards indentifying scope for service improvement and working towards those service improvements
  • Ability to work at pace, under pressure, whilst maintaining quality
  • Should have overall experience of in Application development / support
  • Knowledge on ITIL concepts
  • Excellent technical skills (MDM, CMOD, ODWEK, WAS, Java, Oracle, UNIX shell scripting)
  • In depth knowledge of how IT services can be delivered most effectively and able to use this knowledge to meet organization’s goals
  • Excellent written and verbal communication skills, with the ability to adapt style for multiple levels and different audiences
  • Has a high level of drive, energy and passion that motivates and inspires others
  • Ability to lead / guide team during crisis /critical situations
  • Understanding of Financial Services data
  • Hands on experience in IBM MDM, IBM Ondemand, ODWEK, Java, WAS, Oracle, Shell Scripting
  • Unix/Linux scripting

Application Support Lead Resume Examples & Samples

  • 5+ years experience of application / infrastructure support or development in a trading environment
  • Experience supporting, diagnosing, and solving problems in a distributed systems Unix/Linux operating environment
  • Advanced working knowledge of at least two of: PERL, KSH, SQL
  • Good interpersonal and communication skills / Strong verbal & written skills required to interact with global teams
  • Can successfully operate as a team member as well as a lead
  • Knowledge and experience working with Fixed Income businesses and/or instruments, P&L calculation and Trading Risk

Application Support Lead Resume Examples & Samples

  • Application support for business applications developed in Appian
  • Participate in design discussions to ensure application scalability and maintainability of components
  • Collaborate with other IT teams, including Operations during Production changes and incidents and actively triage towards resolutions
  • Lead application support team members, including vendors at onsite and offshore
  • Research and raise awareness of new and existing Appian features suggesting suitability to in-progress solutions. Advise on available shared common components
  • Work with other Appian development teams to understand around Shared objects and tables
  • Actively facilitating and providing guidance for specific suggestions on resolving the performance issues
  • Research and forecasting around exec and analytics engines
  • Establishing new Appian packaging procedures guidance based on feedback from Business Units
  • Actively participation in COE meetings to discuss and collaborate on topics and issues brought by COE members
  • Develop expertise through meeting with internal SME’s on various system functionality to assist business users in development of requirements for enhancements and defect resolution
  • Performs other duties & responsibilities as required or assigned by supervisor
  • Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to AntiMoney Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to theBSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
  • Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned
  • Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time
  • 10+ years of experience in Information Technology
  • 2+ years of experience in Application Management and Support
  • 5+ years of experience in an IT business focused role
  • 3+ years of BPM experience
  • 2+ years of experience in Appian
  • Strong technical skills and demonstrated ability to quickly learn and adapt to and use new technologies
  • Demonstrated analytical and problem solving skills; including experience analyzing business problems, identifying solutions and driving the team to the solution
  • Excellent Verbal and Written Communication skills; including meeting facilitation and experience communicating and presenting solutions for business problems to business stakeholders; including clear/concise documentation and verbal explanations of complex business operations to developers (Able to communicate technical concepts to both technical and nontechnical personnel)
  • Excellent influence and negotiation skills
  • Outstanding organization and prioritization skills
  • Experience with multitasking and to function efficiently in a high volume, high risk and fast paced deadline oriented environment
  • SelfStarter requiring minimal oversight to achieve defined goals
  • Proactive individual able to operate efficiently in a fast paced environment
  • Provides extraordinary service
  • Furthers the First Republic Bank culture and values
  • Deadline oriented
  • Able to deal with ambiguous situations
  • Provides Extraordinary Service
  • The ability to learn and comprehend basic instructions; understand the meanings of words and respond effectively; and perform basic arithmetic accurately and quickly
  • Vision must be sufficient to read data reports, manuals and computer screens
  • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person
  • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions
  • Position involves sitting most of the time, but may involve walking or standing for brief periods of time
  • Must be able to travel as position requires
  • May be required to lift 25-50lbs

Application Support Lead Resume Examples & Samples

  • Build and manage a team of Operations Engineers who are responsible for supporting products with strict Service Level Agreement constraints around uptime and availability
  • Partner with and influence application owners to promote simplification, standardization and automation
  • Analyze operational metrics on a daily basis from a wide range of tools and prioritize necessary follow-up actions for operational efficiency
  • Define, measure, and meet key operational metrics including performance, incidents and chronic problems, traffic and conversion, etc
  • Manage incident resolution within the environment, facilitating collaboration among other infrastructure and application support teams as required
  • Drive root cause analysis and prioritize corrective actions for outages and degradations
  • Understand current system capabilities and limitations
  • Implement application performance monitoring to ensure platform uptime and performance
  • Perform risk assessments of the operations landscape and prioritize follow-up actions
  • Interface with external partners to grow strong and healthy operational relationships
  • 7+ years’ experience related to implementing or supporting solutions
  • Collaborate with team to guide customers through their journey by listening to conversations about current and desired state of environment, observing non-verbal communications during client interactions, and proposing acceptable engineering solutions that meet requirements and reduce negative impacts
  • Review and contribute to system architecture throughout the development lifecycle, identify and mitigate security risk
  • Deploy and implement internal Identity and Access Management Tools updates and releases
  • Capable of working on multiple projects simultaneously
  • Capable of leading cross-functional teams
  • Capable of solving complex problems

Application Support Lead Resume Examples & Samples

  • Troubleshoot support desk inquiries and facilitate the resolution process
  • Maintain list of applicable known issues and enhancement requests and provide customer communication upon completion
  • 1+ years’ experience in leading and/or managing a team

Application Support Lead Resume Examples & Samples

  • Scripting & Configuration — UNIX shell or other system level scripting, SQL scripting
  • WebLogic,Apache and Tomcat — Application Server experience/administration
  • Hadoop environment administration
  • Release deployments to HBase
  • Supervising Hadoop jobs, performing cluster coordination services via Zookeeper
  • Oracle DB - Functional knowledge of SQL; Practical implementation experience of schemas and stored procedures
  • Should be familiar with release management best practices and adherence to security policies