Lead Support Engineer Resume Samples

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DB
D Brown
Domenic
Brown
39032 Nienow Junctions
San Francisco
CA
+1 (555) 594 2259
39032 Nienow Junctions
San Francisco
CA
Phone
p +1 (555) 594 2259
Experience Experience
Detroit, MI
Lead Support Engineer
Detroit, MI
Beier Inc
Detroit, MI
Lead Support Engineer
  • Vendor Management. Manage service provider(s) and ensure prompt and efficient delivery of expected services (eg. L2 services)
  • Study trends and work with L3 to mitigate issues to improve performance as part of proactive monitoring
  • Works with users and other teams to come up with possible workarounds to problems
  • Incident Management. Manage incident trends with focus to close the loop on problem and incident
  • Incident Management.Manage incident trends with focus to close the loop on problem and incident
  • Provide after-hours on-call support to issues as they arise and works to schedule associated 24X7 coverage with other team members
  • Application Management. Monthly dashboard reporting and presentation to management teams
Houston, TX
Lead Tech Support Engineer
Houston, TX
Purdy, McDermott and Ankunding
Houston, TX
Lead Tech Support Engineer
  • Proven track of identifying and developing enhancements to Support process and methodology
  • Maintain trouble ticketing and defect tracking systems, and provide procedures and impose process structure, methods, discipline and standards
  • Log into the ACD system daily to receive incoming user calls
  • Execute planned activities involved in the planning, deployment, and support of small, medium and large infrastructure, application and organizational projects
  • Develop and establish strong working relationships with management company-wide
  • Train and assist with End User training on all systems
  • Prepares and delivers technical training to peers
present
Los Angeles, CA
Empi Support Lead & Engineer
Los Angeles, CA
Abshire-Mayer
present
Los Angeles, CA
Empi Support Lead & Engineer
present
  • Manage all requests via OPAS (ticketing system) tickets and Service Management protocols according to the healthcare account SLAs and OLAs
  • Management & overall support of Patient & Provider modules
  • Provide subject matter expertise of the IBM Initiate EMPI software, infrastructure, integration with feeder systems, Dell IS components, & server configuration
  • Performance tuning & monitoring of Initiate EMPI system
  • Cater to end user inquiry requests by providing detailed analysis on core MDM building blocks
  • EMPI System Administration (Development, Test and Production environments)
  • Lead resources in the support of EMPI delivery
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Clark Atlanta University
Bachelor’s Degree in Computer Science
Skills Skills
  • Strong analytical, problem-solving and conceptual skills
  • Ability to a prioritize a multi-stream work load and consistently meet deadlines
  • Strong organizational skills
  • Strong written and verbal communication skills combined
  • Comfortable working in an extremely fast paced environment, meet deadlines and prioritize accordingly
  • Understanding of object-oriented programming & design along with design patterns knowledge
  • Secondary knowledge db2,Maria db,Kony Product
  • Experience with design and development of service oriented architecture (SOA). Includes experience with Web Services, Remoting, SOAP and WCF
  • Experience in Content Management System (CMS) development utilizing Kentico or similar software such as SiteCore
  • Experience using Team Foundation Server (TFS)
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15 Lead Support Engineer resume templates

1

Empi Support Lead & Engineer Resume Examples & Samples

  • Lead resources in the support of EMPI delivery
  • Interface directly with clients to ensure their access and use of the IBM Initiate environment is clear
  • Manage all requests via OPAS (ticketing system) tickets and Service Management protocols according to the healthcare account SLAs and OLAs
  • Responsible for sending out communications via Application Alerts for scheduled & emergency maintenance / outages
  • On-call duties which require working EMPI production issues/maintenance 24/7, as appropriate and based on the urgency/impact for the issue
  • Provide subject matter expertise of the IBM Initiate EMPI software, infrastructure, integration with feeder systems, Dell IS components, & server configuration
  • EMPI System Administration (Development, Test and Production environments)
  • Management & overall support of Patient & Provider modules
  • Administration of application software patches & upgrades & configuration support
  • Cater to end user inquiry requests by providing detailed analysis on core MDM building blocks
  • Performance tuning & monitoring of Initiate EMPI system
  • Assist 3rd Party Software Vendor to access Dell hosted servers for system and application level support, as needed
  • Ensure stability of data management and transfers through systems, for maintaining the integrity of the data residing on systems, facilitating and performing validations, and error resolution and decision making to complete or support business processing requirements
  • Experienced BMC Remedy User
2

Tech Lead-support Engineer Resume Examples & Samples

  • Create effective processes to manage/prioritize incoming requests for team of Support Engineers and Data Technicians
  • Manage a team of Support Engineers and Data Technicians to deliver projects on time
  • Be curious and learn on the fly about new hardware/ new technology
  • Be the primary point of contact with tools team to identify bugs, improvements, test deployments, coordinate roadmap planning with Program Managers
  • Ability to work effectively across a range of customers and team members to deliver on-time
  • Perform quick but thorough data analysis in order to drive the highest quality through all phases of data collection
  • Bachelor’s or advanced degree in audio, computer science, electrical engineering, telecommunications or a similar field
  • Experience with SQL scripting, querying databases, outside of extracting data
  • Strong knowledge of the mobile networks, audio signal quality measures, and core data analysis skills
  • Experience troubleshooting network systems
  • Experience managing people either directly or through influence
  • Experience with scripting using BASH/perl/python
  • Willingness to support several projects at one time, and contribute towards decisions for prioritizations as necessary and to deliver high-quality work on schedule
  • Experience with Java, Mobile development (Android)
3

Technical Support Engineer, Lead Resume Examples & Samples

  • 12+ years of experience as a technical integration engineer
  • 1+ years of experience in the intelligence community
  • Experience in one of the following: system and network account management, infrastructure and technical management, overall systems management, systems engineering and project integration, providing best effort O&M support, or code stabilization and productization of proven capabilities
  • Knowledge of site compliance policies
  • TS/SCI clearance with a polygraph required
  • 2+ years of experience in the intelligence community
  • 1+ years of experience with supporting client operations
  • Experience in Information Security (INFOSEC) services
  • Experience with supporting the framework and environments hosted within the Commercial Cloud Services and Mission Utility Cloud (MUC) preferred
  • Experience with leveraging X-MIDAS or analog expertise to perform unique infrastructure support preferred
  • BA or BS degree in a Science, Technology, Engineering, or Mathematics discipline
4

Lead Cyber Support Engineer Resume Examples & Samples

  • Define and oversee a set of procedures for response behavior on the virtual desktop infrastructure and supported applications
  • Ensure quality of support for both content and delivery on various systems and operating environments
  • Maintain awareness of outages for the organizations infrastructure as well as UNET and inform organization of planned outages of deployed physical and virtualized infrastructure systems
  • Oversee the support and operation of the infrastructure and virtual environments
  • Recommend integration modules to the User Integration Specialists on various systems and operating environments
  • Provide weekly metrics on Mondays and as directed by the Government
  • Bachelor’s Degree in one of the following areas: Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Computer and Information Security, Computer Security, and/or Network Administration from an accredited university/college
  • 5 years’ experience or Master’s Degree in Computer Science or related scientific/technical field with 2 years’ experience or PhD in Computer Science or related discipline with 1 years’ experience; or equivalent combination of training and experience
  • Must have an active Top Secret security clearance
5

Lead Solution Support Engineer Sfdc Complaint Handling Resume Examples & Samples

  • You will maintain and support solutions including the implemented business processes according to defined procedures and Service Levels
  • You will prioritize and plan the implementation of Requests for Changes in close co-operation with the respective business stakeholders
  • You will execute the defined release strategy for the specific solution(s) taking into consideration business as well as technical needs including dependencies to related solutions
  • You will evaluate alternative informatics technologies where required and research industry best practices and emerging trends
  • You will optimize business processes at a global level in the area of expertise
6

Lead AV Support Engineer Resume Examples & Samples

  • Ability to assess readiness and make recommendations for improvements and updates
  • Ability to Identify and deliver required audio-visual service levels according to company policies and user requirements
  • Bachelor’s degree or equivalent years of experience
  • Strong calendaring knowledge
  • Knowledge of Building and maintaining spare parts inventory for all AV equipment
7

Production Support Lead Engineer Resume Examples & Samples

  • Must possess keen interest in technology, forensics, troubleshooting and problem solving
  • Someone who is willing to keep digging until an answer is found
  • Very clear communication skills both written and oral
  • Experience includes Red Hat Linux, Apache Tomcat, JBoss, ActiveMQ, and shell scripting
  • Broad understanding load balancing
  • Able to drive/recommend solutions to extended technology teams
  • Working Knowledge of Splunk and Introscope Individual will need to be able to use performance and diagnostic tools to determine server performance, application response time, and network issues
  • Collaborate with engineering, development, and deployment teams
8

Lead Support Engineer Resume Examples & Samples

  • Incident Management. Manage high severity incidents which has customer impact with focus on recovering the services in the shortest possible time
  • Incident Management.Manage incident trends with focus to close the loop on problem and incident
  • Root Cause Analysis. Drive root cause analysis to prevent recurrence of problem incident
  • Capacity Management. Manage business usage against IT resource allocated to ensure adequate capacity
  • Technical and Functional Competency. Maintain technical and functional knowledge on applications systems supported
  • Application Management. Manage health check activities to ensure availability of applications (eg. schedule regular restart for server and application services)
  • Application Management. Monthly dashboard reporting and presentation to management teams
  • Certificate Management.Manage and purchase any required certificate and encryption key renewal
  • Vendor Management. Manage service provider(s) and ensure prompt and efficient delivery of expected services (eg. L2 services)
  • Line of Business. Focal point for CBG Technology on all technology driven initiative and project
  • Line of Business. Focal point for CBG Technology on all problem / incident within CBG Technology Division
  • Patch Management. Manage patch management strategy (if applicable)
9

Securities, Team Lead Support Engineer, VP Resume Examples & Samples

  • Define support strategy and keep it current with the changing environment
  • Work with both internal and external development teams to define requirements for trading and support applications
  • Track issues to resolution and provide updates to trading business
  • Collaborate on support strategy with a global support team
  • Experience of Equities Support, Ideally leading a team of 2+
  • Successful implementation of process and procedure to cut operational risk
  • Excellent knowledge of Unix/Linux environment
  • Application support experience of trading applications
  • Level 1 support experience
  • Experience in managing an Equites Front Office support team
  • Excellent understanding of Equities cash markets
10

Lead Solution Support Engineer Sfdc Dialog Portal Resume Examples & Samples

  • The Operation Service Manager role ensures the stability, integrity, and efficient operation of existing processes and procedures, as well as leading or assisting with the development of new ITIL-based processes and procedures
  • Enables and champions a customer focused and service oriented culture
  • Responsible for consulting and auditing of operational processes and staff actions to ensure desired standards and established practices and policies are being used
  • Defines, advises and measures key performance indicators (KPI) for process effectiveness and recommends and coordinates the implementation of changes to Service Management processes to improve metrics
  • Works cross-functionally with all support teams to ensure day-to-day effectiveness of Service Management process
  • Co-ordinates inter-process changes with other process owners
11

Lead Support Engineer Resume Examples & Samples

  • Provides technical leadership in the diagnosis and resolution of issues utilizing advanced application debugging within the Web6 eCommerce system
  • Designs and develops web applications and tools to improve the supportability of the system
  • Responds to Service Requests within the given SLA
  • Works through production issues (incidents) until service is resumed
  • Works with users and other teams to come up with possible workarounds to problems
  • Report defects found in Pre-Production and Production to QA and Development teams; work closely with these teams to ensure timely resolution of these issues
  • Provide after-hours on-call support to issues as they arise and works to schedule associated 24X7 coverage with other team members
  • Conducts root cause analysis (RCA) with related teams, including but not limited to development, operations, service management, quality assurance and end-users
  • Identifies and resolves system defects during emergencies in order to provide continuous business operations
  • Interacts with project manager, business analysts and development staff regarding project status and user requirements to promote an environment with improved productivity and satisfaction
  • Provides leadership, mentoring and training for entry-level team members
  • Candidate must possess a minimum 5 years of custom software support based on Microsoft .Net technologies
  • Candidate must be detail- oriented and possess excellent written and verbal communication skills
  • Ability to a prioritize a multi-stream work load and consistently meet deadlines
  • Development experience in Web-based Applications – ASP.NET, C#, jQuery, JavaScript, HTML/HTML5, and CSS/CSS3
  • Development experience in ASP.Net MVC 4/5
  • Development experience in Windows Communication Foundation (WCF)
  • Development experience with Microsoft SQL Server programming is required
  • Development experience creating custom web parts and features using Microsoft SharePoint Server 2007 is required
  • Understanding of object-oriented programming & design along with design patterns knowledge
  • Experience with design and development of service oriented architecture (SOA). Includes experience with Web Services, Remoting, SOAP and WCF
  • Experience in Content Management System (CMS) development utilizing Kentico or similar software such as SiteCore
  • Experience using Team Foundation Server (TFS)
12

Team Lead Support Engineer Resume Examples & Samples

  • Experience in a leadership position and strong emotional intelligence
  • Experience coaching and mentoring team members
  • Enjoy and are skilled at troubleshooting and debugging complex technical issues at all levels of an application stack
  • Are skilled at explaining technical problems and issues succinctly and clearly
  • Know and have used software automation, ideally Puppet/Chef or, have been a Unix &/or Linux SysAdmin,working with DevOps
  • Identify trends and report on areas of concern in the product and articulate issues clearly, cite the implications, and offer alternative options for consideration
  • Are exceptionally flexible and can context switch without it disrupting your positive disposition
  • Enjoy using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Proactively manage team dynamics to ensure that the team functions effectively
  • Familiar with source control systems such as Git
  • Comfortable with object oriented scripting languages (ideally Ruby)
  • Knowledge of emerging Puppet technologies such as HA, VRX, and more
  • Fluency in other European languages is a plus
13

Lead Customer Support Engineer Resume Examples & Samples

  • 4 Year Engineering Degree from an accredited university or college
  • Minimum 3 years of experience working in power plant/industrial systems related field
  • Background in boiler controls/tuning/optimization is required
  • Strong inter-personal skills with ability to work in a diverse team
  • Strong problem-solving and interpersonal skills; ability to understand and convey technical concepts to audiences ranging from technicians to plant managers
  • Operating experience in power plants, preferably on boilers and power plant equipment
  • Familiarity with computer hardware & Windows-based software is a must
  • Experience/familiarity with industrial process control systems
  • Familiarity with data historians like PI and communication protocols such as OPC, modelling experience with industrial systems will be big plus
14

Field Engineer Lead Deployment Support Resume Examples & Samples

  • Devises and implements preventive maintenance programs and keeps performance and maintenance records on equipment
  • Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company. Expected to maintain a productive and safe working environment in accordance with established operating procedures and practices
  • Must have a thorough understanding of the practices and procedures of aviation maintenance as well as leadership skills including organizing, planning, scheduling, and coordinating workloads to meet established deadlines or milestones. Must possess the ability to resolve supervisory and technical problems and serve as on-site spokesperson. Good communication, leadership, and interpersonal skills are required to enable an effective interface with others. Customer focused, must be able to work on a self-initiated basis and in a team environment, and able to work extended hours and travel as required
  • Requires extensive travel and/or CONUS or OCONUS deployment
15

Lead Support Engineer Resume Examples & Samples

  • Incident Management. Manage incident trends with focus to close the loop on problem and incident
  • Certificate Management. Manage and purchase any required certificate and encryption key renewal
  • Bachelor Degree in IT/IS preferred
  • Experience in Trading Life cycle required (8-10 years)
  • Experience in risk & compliance applications which handles Equities, FX, Fixed Income products and Derivatives required (8-10 years)
  • Experience in Banking Domain required (8-10 years)
  • Experience in Applications Maintenance preferred
  • Experience in Applications Software Delivery Life Cycle preferred
  • Experience in Process Improvement and/or Six Sigma preferred
  • Experience in Infrastructure Services preferred
  • Experience in ITIL preferred
16

Lead Blade Support Engineer Resume Examples & Samples

  • Interface with design, material, process, production engineering, and QSE
  • Minimum 5 years’ experience in related position
  • Strong knowledge of composite materials and process
  • Firm Knowledge of blade manufacturing
  • Firm knowledge within localization process, with special focus on composite manufacturing
  • Ability to review and understand mechanical design, composite material and systems. Ability to review material defects
  • Within the blade production process, high understanding of how the composite manufacturing process interfaces with different materials and tooling
  • Systems knowledge to include understanding of non-conformance, continuous improvement, engineering change management systems, and ERP systems
  • Basic knowledge in SAP or QDA preferred
17

Lead, Foundry Support Engineer Resume Examples & Samples

  • Support all aspects of foundry engagement with ANSYS solution, focusing on EMIR solution, including ANSYS solution certification, reference flow, mutual customer support on multiple processes,
  • Developing comprehensive QA coverage and testing of the collateral to ensure high-quality delivery of ANSYS solution to meet foundry and mutual customer requirement
  • Working close with development team to exchange foundries’ technical requirements
  • Review foundry spec and track foundries issues
  • Working directly with foundries to build and improve foundry relationship to ensure long term satisfaction
  • Work closely with FAE team to ensure correct use of foundry technology collaterals
  • Bachelor’s degree in Electronics or Electrical Engineering, or equivalent
  • Minimum of 7 years of experience, or 5 years of experience with a Master’s Degree, using or supporting EDA tools in one or more fields of power analysis, simulation and timing analysis, RC extraction, physical verification, and design for manufacturing
  • Strong track record in identifying, planning and driving engineering software product requirements to solve complex electrical and electronic problems
  • Strong background in customer issue debugging, and ability to handle uncertainty, time pressure and large technical challenges
  • Demonstrated ability to work effectively with colleagues in technical and business functions to achieve common goals
18

Lead Tech Support Engineer Resume Examples & Samples

  • Provides technical assistance on the Citrix XenMobile product to customers of large size, scope, and/or political complexity - via phone, email and/or remote access
  • Ensures the team achieves and maintains targets such as case metrics, along with other established goals
  • Ensures the team adopts and embraces operational changes
  • Prepares and delivers technical training to peers
  • Recommended 3+ years Technical Support Industry experience
  • The ability to research, analyze and document solutions to problems
  • Strong communication skills, business acumen, customer satisfaction and result oriented
19

Lead Services Specialist Customer Support Engineer Resume Examples & Samples

  • The role will be responsible for supporting the Bombardier Q400 Composite Propeller System at the customer site. In this role you will be the product expert and focal point for providing assistance with troubleshooting, training, planning, and logistical issues to complete the contract work scope. The role will be responsible for ensuring the customer performs propeller maintenance compliantly and aligned to best practices and published technical data
  • The role will provide direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning
  • Act as a conduit for all customer and business related issues aligned to technical and day to day commercial matters
  • Must have a minimum of Bachelor’s degree from an accredited university or college (or a high school diploma/GED or Engineering Apprenticeship
  • Must have a minimum of 4 years of experience in a field service or maintenance position
  • Bachelor’s Degree in Engineering
  • Proven analytical and quality improvement ability
  • Ability to interface at all levels of the organization, both internally and externally
  • Turbo Propeller systems experience. ‘Hands On’ repair experience and propulsion systems knowledge
  • Experience using Microsoft Office
20

IT Lead Solution Support Engineer SAP Sales & Distribution Resume Examples & Samples

  • Ensure that the solution capabilities are aligned with the business needs and technology roadmaps
  • Be accountable for deploying changes and releases to the productive environment
  • Support the Solution Owner: This includes the preparation of all CMT related processes and deliverables like the agreement of the budget and the assignment of change requests to business releases and projects
  • Develop and manage business process and technical know-how within area of expertise
  • Apply good understanding of business area incl. business processes and roadmap to evolve IT solution
  • Manage onsite and offshore IT contractors and vendors
  • Ensure proper incident resolution and change request implementation in time, budget and quality
21

Hyperion Support Lead Engineer Resume Examples & Samples

  • As an active member of the Planning & Forecasting design authority, provide inputs to the creation & best practice of Planning & Essbase Operating model for the bank
  • Working closely with the Business & Key Stake holders to provide robust change management process to ensure effective management and delivery of changes and enhancements
  • Should have experience on DRM version 11.1.2.3
  • Responsible to Incidents, to implement changes in production environment & handling Migrations. Ensure SLA agreement is followed while working on incidents; ensuring necessary controls are in place to safe guard systems against unintended or unauthorized changes
  • Managing the additional/on-going transition phases of transferring the functional, technical and procedural knowledge to our vendor based support organization; along with any transitional SLA management
  • Acts on opportunities for up skilling within own teams & across site to create a flexible operating model
  • Leads by example with high visibility leadership driving greater colleague ownership & empowerment
  • Acts as a role model, promote the Barclays Values (Respect, Integrity, service, excellent & Stewardship) and creates a culture where HCC is viewed as ‘Service Provider of choice&#8217
  • Drives a ‘can do’ atmosphere for positive and constructive feedback increasing interpersonal relationships, quality of work and productivity
  • Build and maintain effective relationships with colleagues across business units, Technology and COO teams, develop a network of trusted peers, and become a “go to” person” on Service Delivery related activities
  • Own & drive the transformation and continuous improvement within the HCC team in line with other leads to deliver Lean / Process Optimisation methodologies, using data insight and analysis to identify, realise & evidence benefits
  • Collaborate with own and wider business areas to identify and implement process and continuous improvements in order to raise operational performance, mitigate risks and enhance the customer experience
  • 4+ year bachelor’s degree or equivalent
  • 7+ years’ experience on Hyperion based Financial Business analytics projects
  • Experience of Financial services within an IT department / consultancy company and capable of strong vertical reporting and producing high quality Management Information (MI) reports
  • Strong leadership expertise in the Planning & Forecasting space in development and support capacity of Managing applications, meeting incidents SLA, framing an operating model etc
  • Define system strategy; develop systems requirements, design, prototype and implement
  • Strong expertise in writing calculation scripts via Calculation Manager
  • Integration of Hyperion applications with existing processes, including budgeting and forecasting and data warehouse/management reporting
  • Design & develop all aspects of new EPM/Hyperion Implementations
  • Optimisation and Performance Tuning of Hyperion applications
  • Provide support and delivery for internal or strategic projects as needed
  • Have worked on integrating Hyperion Planning & Essbase applications with other Strategic tools like DRM, FDMEE etc
  • Technical background in IT and/or Computer Science Related degree is preferred
  • Experience of Oracle Hyperion Integration based Products (Oracle DRM & FDMEE/ODI, OBIEE etc.) is preferred
  • Well versed with Systems Development Life Cycle (SDLC) and various phases and project milestones
22

Lead Premier Support Engineer Resume Examples & Samples

  • Significantly contribute related insight to quarterly business reviews with customer and BMC Account Team
  • Participates in Premier customer meeting reviews to actively plan and coordinate support resources in order to provide efficient customer service delivery
  • Develop and implement customer value through building, providing oversight, and regularly synchronizing mock lab to success criteria
  • Actively contribute in BMC Premier and other communities helping customers to reduces costs through best practice sharing and issue avoidance
  • Contribute to provide oversight and ensure Premier customer community sites reflect significant customer value providing
  • Matures/ Develops Product Assessment and other customer enabling materials
  • Provides tight oversight and governance on mock lab documenting customer benefit and value, ensuring alignment with customer environment(s)
23

Lead Support Engineer Resume Examples & Samples

  • Hire and Develop team talent aligning with business requirements and organizational needs
  • Manage your team of support engineers solving Amazon Drive customers’ wide variety of problems
  • Lead your team of engineers providing operations support to Amazon's production systems
  • Manage the development of operational tools
  • Drive continuous improvements in process and operational efficiency
  • Drive innovation and improve the overall efficiencies by reducing operational burden
  • Handle escalations, effectively communicate with a global audience and participate in calls resolving outages
  • Contribute to and execute upon short-, mid-, and long-term strategy for the support team
  • Extensive relevant hands-on technical & management experience of support/operations teams and skills
  • Experience in managing 24x7 support/operations teams
  • Knowledge of UNIX shell, Perl, PL/SQL, Databases, Tools, Java
  • Knowledge on Cloud computing/AWS technologies is plus
  • Technical competence and strong academic record
  • B.Tech/MS in Computer science or equivalent with 8+ years of experience
  • 4+ years experience managing technical people. Experience in hiring, building, and supervising high performance teams
  • MS in computer science, or B.E / B.Tech
  • Strong oral (speaking, listening, interpretation) and written communication skills
  • Experience in supporting large-scale distributed systems
  • Have implemented Agile in previous teams
24

Production Support Lead Engineer Resume Examples & Samples

  • Help the organization maintain a safe and healthy workplace
  • Determines workload and schedules engineering technicians to set up, operate, maintain, modify, test, calibrate and or troubleshoot electrical and/or mechanical products, systems or test equipment to support engineering activities.Inspects work in progress and ensures that quality standards are met
  • Oversees the investigation and diagnosis of equipment and system malfunctions which fail to respond to standard corrective measures and ensures resolution of matters of significance in a timely manner
  • Develops and/or evaluates test procedures, determines circuit requirements and develops diagnostics and applications software
  • Orders materials and tools; maintains inventory of supplies to support assigned areas
  • Reviews design modifications in the development of experimental circuitry, systems or prototype models. Reviews and/or modifies draft sketches and engineering drawings and special techniques for control and implementation of research experiments
  • Writes or interprets specifications used in designing, maintaining and calibrating electronic systems, or components. Supervises the preparation of reports, charts and graphs for scientific or engineering personnel to use in making decisions on design or
  • Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product.Addresses performance issues and makes recommendations for personnel actions.Makes recommendations for salary increases, transfers and terminations to manager
  • Bachelor's degree in computer science, engineering, electronics or related field preferred
  • Six or more years of electronics, mechanical or electrical engineering experience
  • Experience working with electronics
  • Experience working with personal computers and relevant operating systems
  • Experience working with test equipment and their specifications
  • Experience working with basic digital and analog theory
  • Ability to pay close attention to detail
  • Ability to work with computers
  • Ability to interface with various levels of personnel in a multi-cultural, team- oriented environment
25

Production Support Lead Engineer Mgr Resume Examples & Samples

  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
  • Comply with all applicable safety- and health-related rules, regulations, and procedures
  • Manages department activities to design new products, modify existing designs, improve production techniques and develop test procedures
  • Analyzes technology trends, human resources needs and market demand to incorporate appropriate trends, technological advancements and industry information into the department's current and future plans. Confers with management, production and marketing staff to determine engineering feasibility, cost effectiveness and customer demand for new and existing products
  • Allocates engineering resources across projects and provides ongoing evaluation of project status to ensure project commitments are fulfilled and objectives are met
  • Consults and negotiates with clients to discuss system requirements, prepare specifications, explain proposals and present engineering reports and findings
  • Provides technical expertise with the development, analysis of, troubleshooting and testing of new and ongoing project matters
  • Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines
  • Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary
  • Bachelor's degree in engineering or related field preferred
  • Nine or more years of engineering experience in a related area
  • Five or more years of leadership/supervisory experience included
  • Experience working with engineering processes and procedures
  • Experience working with department's overall business objectives and goals
  • Experience working with business areas such as Sales/Marketing, Business/Financial Analysis, Project Management
  • Ability to work independently but follow specific detailed instructions
26

Support Engineer, Lead Resume Examples & Samples

  • Adhere to D+H Client Services standards and processes while also ensuring assigned performance targets and service level objectives are met
  • Ensure that the team contributes to excellent client satisfaction by responding to requests for assistance. Investigate, troubleshoot, or escalate issues as required. Accept responsibility for, coordinate, and track issues to a resolution/conclusion
  • Make sure that the team members thoroughly document all interactions with clients in case tracking system. Escalate complex and/or client sensitive issues
  • Work with the team in ensuring that client suggestions are documented; work-around solutions are provided, when possible, for identified problems in D+H products; and ensure individuals who need to be informed are made aware of problems. Use tracking system(s) to report and monitor product maintenance and enhancements
  • Assist in building and reviewing knowledge base and written how-to documents for internal and external distribution
  • Maintain proficient knowledge of job related information as required. This may include financial institution, compliance, or technical information
  • Build and maintain knowledge on specified D+H components. Seek to maximize support certifications
  • Maintain a general knowledge of D+H product usage within designated operating systems, networks, hardware, databases, and peripherals as required
  • Provide client support and technical issue resolution via E-Mail, phone, web ex, live meeting and other electronic medium
  • Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems
  • Serves as a lead technical resource to team as well as internal and external clients
  • Represents department as designated representative to product teams
  • Contribute to improving the processes with assistance from team
  • Perform as a liaison between customer support and product development
  • Will be part of the team that is responsible for after-hours support. This may include being available on call on a rotating basis, and responding within a defined time frame to pages by both staff and clients after hours on weekdays, weekends, and holidays
  • Ensure that team has back up for overnight support, when required. This is intended to cover PTO, sick time and emergencies for our overnight resource and could be required with very short notice
  • Perform additional duties or special assignments as required
  • Provide internal support and training functions
  • Prepare MIS reports for indicating team performance
  • Ability to lead the team and work with minimal supervision and show initiative and judgment
  • Excellent English oral and written skills
  • Must be able to work US business hours 8 to 5 ET, 9 to 6 ET, or 10 to 7 ET as and when required
  • Excellent interpersonal communication skills via telephone, in person, and in writing
  • Excellent team building and leading skills, Superior customer service skills., Effective time management skills
  • Proven ability to learn quickly and be known as a problem solver
  • Possesses a neat, punctual, positive, proactive and professional work ethic
  • Ability to work well as part of a team or independently
  • Working knowledge of MS Office Applications & the Internet
  • Proficiency with JAVA programming and SQL Server databases including debugging stored procedures
  • Proficiency with complex scripting
  • Proficiency with client/server environment
  • 7 to 10 years relevant work experience including technical support and/or programming
27

Product Support Lead Engineer Resume Examples & Samples

  • Previous proven experience in aeronautical Company
  • Master Degree in Mechanical/Aerospace Engineering from an accredited university
  • Previous experience into aero-engine gearbox product, and relevant components (gears, housings, bearings, etc)
  • Basic technical knowledge of aero-engines
  • English and Italian language knowledge, both written and oral
  • EU Work Permit
  • Availability to work in the week-end, in case of need
  • Knowledge of aeronautical Certification rules, ie EASA Part 21 and 145, CS-E, FAR’s
  • Experience in gearboxes Manufacturing and Repair processes
28

Support Equipment Project Engineer Team Lead Resume Examples & Samples

  • Lead any investigations (EI / DR / DIVE) into SE anomalies discover during field use
  • Perform oversight on SUIPT / SSRT / SECCB & Engr. CCB in support of all engine hardware and SE design changes and requirements
  • Manage CIP 603 Task (Budget/Schedule)
  • Assist in base stand up and receipt/acceptance of SE at locations
  • Candidate must be a US Citizen
29

Lead Support Engineer Resume Examples & Samples

  • Collaborate with globally-based support colleagues to further investigate issues with Elektron Real Time Distribution software components
  • Apply and leverage knowledge and expertise of Elektron Real Time components to provide thorough technical analysis, root cause and issue replication of complex issues
  • Partner with QA team to write Robot framework test cases using Python based key words
  • Participate in Support case reviews
  • Handle multiple complex issues in a challenging, dynamic technical environment
  • 5 or more years of computer software industry experience in real-time, multi-threaded systems, with an emphasis on technical analysis and problem solving
  • Solid, demonstrated experience with Linux/Solaris and Windows Operating Systems - including shell scripting, Python, basic system administration, system tools, procedures - that aid in operation and troubleshooting of software components that operate in those environments
  • Knowledge and experience in real-time C/C++ programming
  • Experience in network programming (e.g., sockets, TCP/IP, UDP, multicast)
  • Strong, demonstrated analytical troubleshooting skills
  • Financial industry/Market Data, and Thomson Reuters Enterprise Platform (TREP) experience a strong plus
  • Bachelors degree in CS, Engineering or related is required; masters preferred
30

Lead SW Technical Support Engineer Resume Examples & Samples

  • Relevant degree in Computer Science or related technology preferred, or equivalent relevant experience, with 3+ years in a customer support environment
  • ITIL Foundation certification preferred
  • Proven ability to write technical articles outlining problems, resolution and troubleshooting steps
  • 2+ years working experience with Philips products and/or technology is preferred
  • Ability to demonstrate analytical skills, is a problem solver and enjoys detective work
  • Demonstrates taking ownership of issues
  • Works to consistently learn and share, while keeping up with a dynamic environment of technical change
  • Demonstrate good judgment on when to advance cases to Tier 2 Support or proper handling of escalated accounts in order to bring the right resources to bear to return customers and partners to optimum health
  • Works independently with general supervision on daily work, seeks guidance as appropriate
  • Demonstrate outstanding interpersonal and communication skills, working effectively with customers or internal teams
31

Lead Support Engineer Resume Examples & Samples

  • Collaborate with globally-based support colleagues to further investigate issues with Thomson Reuters Enterprise Platform software components in internal and external client environments
  • Apply and leverages knowledge and expertise of Enterprise Platform components to provide thorough technical analysis and issue replications of complex issues
  • Work with development teams as needed to bring issues to resolution
  • Solid, demonstrated experience with Linux/Solaris and Windows Operating Systems - including shell scripting, system tools, procedures - that aid in operation and troubleshooting of software components that operate in those environments
  • Financial industry, and Thomson Reuters Enterprise Platform (TREP) experience a strong plus
32

Lead Support Engineer Resume Examples & Samples

  • Proactive monitoring of Application health and perform start/stop/reboot/rerun servers/jobs
  • Manage health check activities to ensure availability of applications (e.g., schedule regular restart for server and application services)
  • Study trends and work with L3 to mitigate issues to improve performance as part of proactive monitoring
  • Monthly dashboard reporting and presentation to management teams
  • Maintain technical and functional knowledge on applications systems supported
  • Essential to have technical knowledge for Sun, Wintel, AIX, Oracle as this is a technical hands-on role
33

Lead Support Engineer Resume Examples & Samples

  • Communicating with the sub systems regarding the requirements, clarifications and issues
  • Involved in production deployment and production support during issues promotion
  • Able to complete the work by meeting deadlines
  • Involved in all phases of the project like analysis, design, coding, unit testing
  • Effective troubleshooting the issues and provide resolution on time
  • Support includes Monitoring and Supporting Banking applications globally and In-depth investigations can be done when troubleshooting the error to find the root cause which happened during loading/application failure
  • Assign incident to L3 for defect fix.Request for Known defect list if any and take the ownership of the defect untill close
  • Raise the INCIDENTS and RR's For Emergency changes for service restart if any impact
  • Work on health check activities to ensure availability of applications
  • Setup Defects Management call every week and put Defects Priority Guideline to business team
  • Manage high severity high customer impact incidents focusing on fast recovery
  • Monthly performance ,Application Availability dashboard reporting and presentation to management teams
  • 24/7 Application L2 Support
  • Analyze tickets raised by CSO team and identify the cause of issue and work/divert to the teams
  • Working with the respective teams to determine the root cause in case of multiple team involvement as required
  • After root cause identification and obtaining the concurrence from L3 team about the fix, then raise CR for implementation. prevent recurrence of problem incident
  • Ensure SIT and UAT approval and UAT BU Sign off
  • Ensure deployment is done and LV passed
  • Analyze the application logs for the alerts received by monitoring application and proceed with the recovery as an when required
  • Ensuring the batch jobs are executed as scheduled and troubleshoot the issue in case of fail jobs
  • Coordination of application releases and infrastructure changes and actively participates in release activities every week that goes into production environments
  • Operating Systems: AIX 7.x, 6.x [ Secondary - Solaris, HPUX, Linux]
  • Secondary knowledge db2,Maria db,Kony Product
  • J2EE (Servlets, JSP), JDBC
  • Struts , Hibernate, Apache Tomcat
  • Working in C, C++, Python, Shell Scripting and various UNIX tools
34

Lead SW Technical Support Engineer Resume Examples & Samples

  • Relevant degree in computer science or related technology with 7+ years hands-on experience supporting customers in technical customer support
  • 2+ years working experience with Philips EI products and/or technology is preferred
  • Demonstrated effectiveness of exhibiting leadership through personal responsibility, accountability and teamwork
  • Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution
  • Understanding of network configuration (DNS, VPN, IP Proxy, TCPIP, load balancers)
  • Expertise with Windows systems administration (Win 2000, 2003, 2008, 2012, XP, WIN7)
35

Lead Tech Support Engineer Resume Examples & Samples

  • Responsible for desktop support, activities, and both short term and long term projects
  • Provide technical L1, L2 & L3 hardware and software support for end users from support staff to top executive management
  • Provide on-call support as required
  • Create and deliver timely aggregated cross-team weekly status reports to management
  • Enforce and deploy Corporate Technology standards, policies and procedures
  • Train and assist with End User training on all systems
  • Develop and establish strong working relationships with management company-wide
  • Manage end-user requests
  • Assist with all acquisition, integration and deployment of technologies
  • Implement standards and procedures to quickly and efficiently provide problem determination and resolution
  • Strengthen day-to-day support operations and manage to minimize and ultimately suppress impact to end-user and executive productivity
  • Develop, document and implement all necessary IT controls, policies and procedures associated with the role’s area and consistent with internal policies, methods, legal and regulatory compliance requirements and as requested by management
  • Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues
  • Maintain trouble ticketing and defect tracking systems, and provide procedures and impose process structure, methods, discipline and standards
  • Log into the ACD system daily to receive incoming user calls
  • Manage multiple projects and provide high level outlines to management as needed
  • Provide white glove support to Executive staff
  • Execute planned activities involved in the planning, deployment, and support of small, medium and large infrastructure, application and organizational projects
  • Carry and move equipment as necessary
  • 4+ years' technical support experience
  • Bachelor's degree in Computer Science or Information Technology or a minimum total of at least 8 years' experience in Information Technology
  • Demonstrated expereince as a sole contributor or vertical management
  • Advanced communication skills a must
  • Thorough knowledge of support center operations and call-center principles
  • Strong and proven technical skills including and not limited to