Lead Support Engineer Cover Letter

I would like to submit my application for the lead support engineer opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for support for NHS SBS core applications, on premise and cloud based, and other custom and standard software packages.

My experience is an excellent fit for the list of requirements in this job:

• Advanced knowledge of computer hardware and software including recent Microsoft and Mac operating systems, and Microsoft and Mac common desktop applications
• Advanced knowledge of mobile device hardware and software including iOS and Android platforms
• Strong working knowledge of SCCM and Parallels
• Familiarity with pipeline data systems such as PODS, GIS
• Working knowledge of PHMSA 49 CFR Part 192 regulations
• Occasional travel to pipeline field offices for data collection and verification
• Fundamental knowledge of construction and operation of high pressure natural gas pipelines
• Strong verbal and written communication skills to interact with other groups

I am excited to be applying for the position of lead support engineer. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for oversight to the gathering and configurating/converting of client source data (i.e., .txt, .csv, etc.) to import ready files.

Please consider my experience and qualifications for this position:

• Understand internal, external, and Sarbanes-Oxley audits
• Experience of supporting large complex global networks to multiple global customers
• Excellent command of MS Office package (Word, PowerPoint, Excel, Visio)
• Familiarity with web protocols (HTTP, TLS/SSL etc)
• Firm understanding of programming (Java, C++, C#, Scala, Python, ) and scripting languages (Python/PHP/R)
• Background in SQL
• Experience in Big Data Architecture and Technologies (more than 1TB of data) and BI solutions
• Experience in distributed computing frameworks

Please consider me for the lead support engineer opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for excellent customer support to all staff on the use of Year Up data systems and SaaS applications.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• High regard for personal safety, safety of company assets, and other employees
• A valid driving license and a satisfactory driving record
• Self-motivated and willingness to learn new and changing technology
• Prior experience working with ADFS server or OKTA
• Understanding of SCCM/JAMF usage and applications
• Experience in the operation, integration, installation, troubleshooting, and maintenance of automatic test equipment
• Support equipment experience
• Familiar with Windows server environments, Windows and native Services, Console Services, Event Logging, and Viewing

I am excited to be applying for the position of lead support engineer. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for technical information, advice and guidance to engineers and software developers relative to computing environments and/or data being utilized.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Senior knowledge with ITIL Incident and Problem Management
• Senior knowledge with SQL DB querying techniques, SQL and tools
• Advanced experience with Application monitoring tools
• Senior understanding and consider Network, Database Management and Operating Systems in software solutions
• Senior application of Lean, Agile and ITIL practices and Applies ITIL best practices framework around Incident, service delivery and Problem Management
• Advanced PowerShell or similar scripting experience
• Should be able to troubleshoot issues on IIS, Windows and Linux Servers
• Demonstrate extensive functional knowledge of end point management tools (SCCM, Casper, and Maas 360), active directory, GPO’s, login scripts, and security incident management and resolution

I would like to submit my application for the lead support engineer opening. Please accept this letter and the attached resume.

Previously, I was responsible for application support for ETL Applications under BUK BTSO- I&CD Data transformation Informatica ETL area.

Please consider my qualifications and experience:

• Experience in major big data technologies and frameworks including but not limited to Hadoop, MapReduce, HDFS, AWS S3, HBase, Apache Storm, Apache Flink, Elasticsearch, Kibana, Kafka, AWS EMR, and Spark, DB
• Capable to write high-quality non-functional requirement specifications and audit documentation
• Understand web protocols (HTTP, TLS )
• Familiarity with SQL and/or No-SQL
• Capable to handle high severity issues and troubleshooting experience
• Comfortably able to read, write and speak the Customer’s Communication Language
• Proven experience with ISR systems
• Coordinate refactoring an office’s network infrastructure, including replacing all wireless access points with a new vendor solution