Technical Support Lead Cover Letter

Please consider me for the technical support lead opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for continuous monitoring of the Network Operation Center system monitoring screens and react to service degradation indicators.

Please consider my experience and qualifications for this position:

• Knowledge in Automation to improve application performance
• Cognos/Tableau knowledge will be an added advantage
• Cognos/Tableau knowledge is an added advantage
• Demonstrated independent judgment under minimum supervision
• Experience in coaching, mentoring and leading a team
• Proven experience in team and/or project management
• Sql-server / oracle DBA experience is preferred, rich experience in SQL performance tuning
• Experience with Oracle EPM Tools, HFM, Budget and Planning

In response to your job posting for technical support lead, I am including this letter and my resume for your review.

Previously, I was responsible for technical oversite of a team of Tier 2 engineers for all operational issues including network, server, and operating system issues for the enterprise infrastructure.

Please consider my qualifications and experience:

• Good understanding of networking components and well verse in network connectivity troubleshooting
• Good working knowledge in Citrix and Active Directory
• Good Unix knowledge - Commands, Shell scripting
• Good Support Process – Incident Management, Problem Management Change management etc
• Good Communication & Stakeholder management
• Job Scheduling tool knowledge – Control M (Browse & Update) or any similar tool
• Support experience on Trading / capital market related tool similar to Murex
• Good in UNIX command is mandatory but shell scripting at a working knowledge should be fine

I am excited to be applying for the position of technical support lead. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for expert technical and/or domain expertise to GroupTech Consumer Service Management teams, covering all aspects of the system within a specific sub-domain or domain context.

Please consider my qualifications and experience:

• Support virus protection program
• Develop and maintaining LAN contingency plans
• Develop and maintain documentation in support of obtaining authorization to operate
• Perform inventory management for computer equipment, hardware, software, and supplies
• Provide monthly project status reports and quality performance measures
• Telephony background (Avaya, Cisco, etc) and advance knowledge on IP phones communication
• Troubleshooting techniques, Mobile device experience
• Soft skills in difficult situations

I am excited to be applying for the position of technical support lead. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for customers with technical support in the setup, configuring, troubleshooting and operating of Heatcraft control system products.

Please consider my qualifications and experience:

• Awareness and understanding of quality systems and statistical process control
• Awareness of continuous improvement methodologies (Lean\Six-Sigma, Kaizen, FMEA, RIE)
• Knowledge of appropriate computer applications
• Significant experience in Technical Support
• Knowledge of IT-related products and services
• Be able to work both independently and in teams both internally and externally
• Operational oversight of the DSC technical environment
• Configure and administer complex windows, linux and Citrix server environments

I am excited to be applying for the position of technical support lead. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for recommendations on current + future technical project focus areas with the goal of driving improved system performances and customer satisfaction on the assigned platform(s).

My experience is an excellent fit for the list of requirements in this job:

• The DSC agile software development methodology and utilization process
• Maintaining the approved list of development tools used in the DSC development and decision support environment
• Provide technical assistance on hardware, software and customizations
• Act as a quality champion for the service organization by monitoring, collecting, analyzing, and presenting data and trends of product and service quality to the Eagle Product Inspection organization
• Maintain field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed
• Author and distribute periodic technical bulletins to field technicians for changes, improvements, and shared learnings to better serve customers and increase shared knowledge
• Travel overnight and direct service support at customer sites when necessary
• In-depth knowledge of Windows10 and Macintosh OS