Lead, Technical Support Cover Letter

In response to your job posting for lead, technical support, I am including this letter and my resume for your review.

In the previous role, I was responsible for management (oversight and hands on) of technical support escalations relating to Identity Access Management for infrastructure components such as wintel, linux, unix, AIG, Solaris and database.

My experience is an excellent fit for the list of requirements in this job:

• Represent the development sub-team in daily Scrum meetings
• Strong knowledge of encryption technologies, Windows and Apple operating systems, creating/maintaining hardware/software images, promptly resolve software/hardware and mobile computing issues
• Working knowledge of TCP/IP, SNMP, firewall, proxy
• Device Security/Security Certificates
• POS systems (Aloha preferred)
• Advanced editing and proofreading abilities
• Apple Certified Support Professional, MCSE, MCSA and CCNA
• Administer user accounts for all domains, servers, and workstations in an Active Directory environment

In response to your job posting for lead, technical support, I am including this letter and my resume for your review.

In the previous role, I was responsible for clear and constructive product feedback (voice of the customer) to RiskIQ Product Management and Engineering teams.

Please consider my qualifications and experience:

• Working knowledge of operations tools (monitoring, log analysis)
• Experience in MSSQL database or DB2 will be added advantage
• Experience leading technical support teams across geographies
• Experience with transitioning to/from legacy system support pre/post system modernization
• Experience with deployment automation
• Experience with monitoring and scheduling tools
• Familiarity with any of the HRIS products like Workday, SAP HCM, Oracle Fusion HCM, Kronos, ADP Vantage HCM, Lawson HCM, Oracle Taleo, Sumtotal, SilkRoad
• Familiarity with Sarbanes and Oxley IT Change management controls

In response to your job posting for lead, technical support, I am including this letter and my resume for your review.

Previously, I was responsible for software support for Linux/Unix platform and tools.

Please consider my experience and qualifications for this position:

• Experience implementing helpdesk software suites
• Experience in leading technical or process changes across multiple stakeholder groups
• Experience with IT operational practices and procedures
• Experience with Desktop OS and Hardware, and Software distribution products
• Understanding of critical business functions
• SAP functional/technical experience
• A+ certification and network certification
• Cherwell software experience

In response to your job posting for lead, technical support, I am including this letter and my resume for your review.

Previously, I was responsible for incident support & effective monitoring for the Client application with proper instrumentation with the tools like AppDynamics, Nagios.

Please consider my experience and qualifications for this position:

• Configure and administer Netscaler’s in regard to Citrix
• Handle complex projects with minimum supervision
• Demonstrated experience with various PC operating systems (OS) such as Windows 7, Windows 10, or newer versions of Microsoft Windows desktop OS
• Strong knowledge in desktop and cloud productivity applications such as Microsoft Office, Office 365, Skype for Business, Adobe products, and others
• Computer hardware such as Lenovo desktops and laptops, HP printers and scanners, Zebra printers
• Familiarity with mobile operating systems such as Android and iOS
• Endpoint security tools such as McAfee, Malwarebytes, Windows Defender, and other antivirus and antispyware products
• VPN client connectivity

Please consider me for the lead, technical support opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for level three application support which is focused on the research, remediation and documentation of more complex application and technical support issues.

Please consider my experience and qualifications for this position:

• Strong problem-solving experience involving leading teams in identifying, researching, planning and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues
• Strong experience in Linux OS scripting and architecture
• Excellent grasp of relational database management theory and practices
• Ticket analysis and resolution with in SLA
• Monitoring alerts using Zeke Zena Zenoss Tivoli Site Scope and guide to team members
• Disabling servers on requirement basis for monitoring requests in Zenoss
• Tier2 Tier3 fault management includes running jobs adding them in schedule on the basis of adhoc scheduling request
• Informing programmer for jobs related modifications and delays