Application Support Lead Cover Letter

Please consider me for the application support lead opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for technology thought leadership and lead delivery of key technology and development architecture components to support application development and business capabilities.

Please consider my qualifications and experience:

• Debug complex code units, stored procedures, autosys schedules
• Escalate queries/issues to Development teams and/or management as appropriate
• Ensure key deliverables meet the timelines
• Ensure right level of information (service management, Application Issue investigation reports, Configuration Management reporting etc) provided to stakeholders with proper reviews within team
• Extensive knowledge and experience in multiple disciplines within a technology domain
• Possesses a strong working knowledge of all the major features and functions of the software used in the management of an element of the infrastructure, and applies that knowledge and judgment to perform maintenance, support, problem solving and planned configuration changes
• Has advanced and in-depth knowledge of the strategic plans/initiatives and critical success factors of assigned business unit(s)
• Possesses a strong understanding of application development methods, including agile and waterfall, and their application

I submit this application to express my sincere interest in the application support lead position.

In the previous role, I was responsible for overall direction, guidance and definition of an enterprise’s architecture to effectively support the corporate business strategy.

Please consider my qualifications and experience:

• Demonstrates a high level of professionalism when communicating with external clients and internal users to resolve problems
• Concisely report on work in progress, including fault resolution and communicate this to users and line management as and when necessary
• Accurately investigate, obtain and record information from the users, developers and/or other technicians from other teams and obtain proposed solutions where relevant
• Participate in meetings with other teams/departments such as IT incident management team and use effective communication and technical knowledge to lead the team to bring a speedy resolution to production issues
• Strives on continuous improvement, makes and takes constructive feedback from peers, junior members and senior management from across the organisation and demonstrates self-development and improvement
• Take ownership of all production application issues and ensures timely resolution of all live problems either directly or by a member of ASG, and/or by liaising with other teams
• Results oriented and has excellent analytical and problem solving skills
• Excellent people management skills with a proven record of mid to large teams management

In response to your job posting for application support lead, I am including this letter and my resume for your review.

Previously, I was responsible for input on overall direction, guidance and definition of systems architecture solutions to effectively support business goals.

Please consider my experience and qualifications for this position:

• Experience of applying logical and systematic trouble-shooting techniques of application support issues
• Knowledge of SWIFT SAA/SAG environment support, FIX messaging, Fiserv Accurate and/or MS Dynamics CRM advantageous
• Experience in leading technical support teams
• Strong financial business understanding ideally from working in the financial sector
• End to end application functionality knowledge
• Experienced with unix/Linux server platform (advantageous)
• SSRS (preferable)
• ITIL qualification (preferable)

I am excited to be applying for the position of application support lead. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for vision and direct oversight of enterprise systems architecture function including business information and technology architecture;.

Please consider my qualifications and experience:

• Financial qualification IOC – Investment Operations Certificate (preferable)
• Available to commit to periods of extended hours during periods of intense incident-resolution or busy business events
• Available for on-call technical escalation overnight and weekends
• To liaise with software vendors to investigate issues/manage upgrades and changes
• Excellent verbal and written communication, organisational and interpersonal skills
• Commitment to good time keeping
• Guide, and manage Application support and maintenance activities to consistently exceed operational goals
• Reports directly to the Head of ASM and QM for the Insurance Technology Line of Business

In response to your job posting for application support lead, I am including this letter and my resume for your review.

Previously, I was responsible for iT services in multiple areas (e.g., Information Systems Architecture, Telecommunications Systems Design, Architecture, Implementation, etc), or a specific functional area.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Can handle multiple concurrent problems and issues, and is able to prioritise and resolve assigned issues
• Is willing to support all products, day or night and react to live problems with the utmost priority
• Demonstrates awareness of scheduled system changes and upgrades, how they affect the running of the above products and ensure effective actions are put into place for seamless support
• Ensure controls, procedures, documentation and other tools are kept up-to-date
• Able to work alone with minimum supervision and constantly demonstrates proactive attitude
• Reports to manager on a regular basis with updates on important, relevant and essential incidents, resolution statistics, and team performance
• Able to identify issue trends and suggest changes and procedures to prevent issue repetition
• Participates in the recruiting process