Operations Support Lead Cover Letter

I would like to submit my application for the operations support lead opening. Please accept this letter and the attached resume.

Previously, I was responsible for our customers with the solution in a timely manner for mission critical issues of Azure Active Directory \ ADFS \ Cloud Identity.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Detailed understanding of Big Data, Analytics and related topics
• Experience in building HANA analytic views
• Experience in managing internal and/or external SAP HANA modelling and scripting resource
• Relevant SAP HANA accreditations
• Strong knowledge and understanding of CRU/Police Department terminology and processes
• MQ and Autosys
• Expert in Microsoft applications
• Experience with BI systems, preferred

Please consider me for the operations support lead opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for expertise in Identity and Access Management (IAM) programs and improving operational efficiencies across identity repositories, both internally and externally hosted Cloud environments.

Please consider my experience and qualifications for this position:

• Technical hands on knowledge of Micro Focus Cobol compiler, VSAM, COBOL, JCL, CA Ezytrieve, UNIX commands, shell scripts
• Technical and functional knowledge of VisionPlus modules – CDM, CMS, LTS, TRAMS, FAS, LMS and participating schemes knowledge in cards industry (Mastercard/VISA)
• Leadership experience with biometric technologies and programs
• Leadership experience with enterprise IT O&M, technologies and programs, , enterprise system management and monitoring, service delivery, service desk, software and hardware modernization, development, and testing efforts
• Providing advice and guidance to all team members on issues that are complex, related to new business, proposals, statement of work, service level agreement improvements
• Recognized as an expert in their field and possesses an in-depth knowledge of Network technologies and management tools
• Provides the information people need to do their jobs duties and make accurate decisions
• Consistently identify and remediate issues and risks prior to financial impacts

I would like to submit my application for the operations support lead opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for expert knowledge and act as a subject matter expert on key principles of Identity and Access Management with an in-depth knowledge including Authentication and Authorization systems, Identity Lifecycle Management, and Identity Governance.

Please consider my experience and qualifications for this position:

• Overall portfolio/project management experience in these areas will be considered
• Self-starter with a proven track record in leading a team and working independently
• Use of Microsoft Office products such as Outlook, Word, Excel, and PowerPoint
• Oversees responsive Service Desk operations, including service request, incident & problem response processes to maintain high customer satisfaction
• Manages IT production operations to ensure system achieves established performance objectives
• ITILv3 Practioner
• Excellent skills and knowledge in the area of Logistics Management and operations
• Commitment to providing quality products and services

In response to your job posting for operations support lead, I am including this letter and my resume for your review.

In my previous role, I was responsible for guidance and expertise in development actives related to Tivoli identity & access management, SSO development, TDI plug-ins, Active Directory, Kerberos tickets, SAML, Web services.

Please consider my qualifications and experience:

• PMP Certification or other Project Management Certification
• Knowledge and experience with project management principles, practices, techniques, and tools for developing, scheduling, coordinating, and managing projects and resources in a telecommunications environment
• Has a working knowledge of frac equipment
• Can repair frac equipment
• Providing coaching and support to branch network sales and support staff to assist in product knowledge, policies and process
• Collaborate with business sponsors, users and technical specialists to manage and communicate policies and procedures requirements
• Represent RBWM's interests and status in forums as assigned, and influence Corporate policy related to area(s) of expertise
• Appreciation of and passion for open source software is an advantage

I submit this application to express my sincere interest in the operations support lead position.

In the previous role, I was responsible for operational management of the Sailpoint IdentityIQ, develop and develop and maintain connectors to integrated systems like AD, mainframe, ServiceNow, Privileged Access System (CyberArk).

Please consider my experience and qualifications for this position:

• Consistently identify process improvement opportunities including the timely implementation of solutions
• Can be counted on to exceed goals and deliverables successfully
• Leading Operational Transformation activities by demonstrating strategic planning, anticipating functional requirements and proposing solutions, identifying root cause on performance issues and process bottlenecks and developing key performance indicators and metrics to track performance
• Strong command of English language along with excellent verbal and written communication skills
• Educated to high school level with science and/or mathematics content
• Detailed, analytical, process orientated approach
• Experience with establishing, facilitating and improving process governance in a global context
• Strong and thorough Business Operations experience from a global organization