Support Team Lead Cover Letter

In response to your job posting for support team lead, I am including this letter and my resume for your review.

In my previous role, I was responsible for training for all escrow dept staff; promote a mentoring and best practices concept within the area.

My experience is an excellent fit for the list of requirements in this job:

• Error and Exception Management
• Server Logs interpretation and analysis
• Competency and experience using Microsoft Office Suite (Excel, Access, and PPT)
• Excellent verbal and written communication skills, ease of interacting with cross-functional teams
• Problem solving, coaching/mentoring, focus towards successful and efficient resolutions
• Problem Solving Supervisory
• Commercial awareness of software licensing obligations
• Strong knowledge of supporting both Windows desktops / laptops, Virtual Desktop

Please consider me for the support team lead opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for technical and system / application administration expertise related to Supply Chain applications, automation systems and technologies deployed within the Distribution Center(s) and where applicable, Manufacturing Plants.

Please consider my experience and qualifications for this position:

• Strong knowledge of Deskside principles and practices
• Solid organizational, administrative, and time management skills
• Adept at communications and negotiations to drive to common agreement
• Use effective questioning and listening techniques
• Drive effective teamwork through clear and proactive communication and cooperation
• Anticipate problems and proactively implement solutions
• Exposure/experience with older and emerging software, operating systems and hardware
• Exposure/experience with troubleshooting and repairing PC hardware and software

I am excited to be applying for the position of support team lead. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for expertise and serve as the governing body to ensure the same MDM and Configuration practices are applied across multiple manufacturing sites in the value chain.

Please consider my experience and qualifications for this position:

• Prior experience in international KYC documentation is preferred
• Possess skills and experience in related technical disciplines, such as program critical lift planning and engineering, launch vehicle logistics and operations engineering, and mechanical ground support equipment
• Knowledge of contact centre business
• Knowledge of country employment legislation
• Strong commercial awareness and drive and understands key performance drivers for partners
• Experience of working in a Contact Centre environment, good understanding of contact center’s KPI’s and SLA’s
• Ensure all batch records are raised and gain approval through QA in a timely manner to support manufacturing of the items at the scheduled time
• Review of overflow batch records prior to RFS to ensure accuracy and RFT of the batch record

I am excited to be applying for the position of support team lead. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for deskside services and manufacturing support including, but not limited to, issues related to desktop, laptops and peripherals.

Please consider my qualifications and experience:

• Positive attitude and able to build relationships
• Able to handle multiple projects/tasks at the same time in a fast paced environment
• Understanding of the Consumer Driven Healthcare (CDH) industry and practices preferred
• Experience working with an IT Service Management tool such as Service Now or an equivalent
• Should have experience in team or project management
• Extensive experience in a senior role within a professional environment planning, installing, maintaining, and supporting Enterprise Applications
• Having a working knowledge of hardware and software functions and features
• Able to handle and manage a flexible work schedule

I am excited to be applying for the position of support team lead. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for technical expertise and support to manufacturing, sales & marketing, quality and supply chain functions.

My experience is an excellent fit for the list of requirements in this job:

• A proven track-record of service desk and/or call center projects, documentation and vendor management
• Detail orientated with strong organizational and interpersonal skills
• Proven experience in developing and implementing policies and procedures
• Bilingual – French/English, verbal and written would be considered an asset
• No more than 7, no less than 4
• Healthcare industry exposure preferred
• Experience leading a technical support team
• Experience in providing services to agreed SLA’s and OLA’s and working in an ITIL environment