Applications Support Lead Cover Letter

Please consider me for the applications support lead opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for 2nd level problem determination and support services for applications both in Production and Pre-Production environments, SQL knowledge, liaising closely and working in collaboration with the IT Service Desk, Incident and Change Management Teams as well as third party suppliers to perform problem determination and resolving errors where appropriate (excluding code fixes).

Please consider my qualifications and experience:

• Experience in managing an enterprise level toolset responsibility, at a comparable level
• Project management or initiative management experience
• Knowledge of Invest One software
• Automation Scripting (python, bash, korn, perl ) experience
• Strong understanding of WebServices and REST API
• Strong understanding of Oracle, SQL
• Experience in managing teams that have competing priorities
• Experience in leading and coaching people

Please consider me for the applications support lead opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for support to Incident Management, Change Management, and Problem Management processes.

Please consider my experience and qualifications for this position:

• Prefer experience with leading application development/support on private and public Cloud platform
• Experience with Data Warehouse and BusinessIntelligence technology involving , HDFS architecture, Kerberos, Hadoop, Understanding of Map/Reduce principles on Hadoop experience supporting Hive, Impala , HBase, MongoDB, Demonstrated proficiency with at least one scripting language
• Experience working with Java and J2EE based applications
• Experience working with Oracle SQL & PL/SQL
• Experience working with network infrastructure, both physical and cloud hosted
• ITIL Incident & Problem Management Essentials Certification
• Proven record in implementation of automation and ongoing process improvement
• Understanding of key Investor Services concepts and deliverables

I am excited to be applying for the position of applications support lead. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for change management expertise, change control, demand/slot planning, aligned to GAMS, for all regional applications to minimize impact to business functions.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Excellent skills in time and resource management
• Dealing with conflict, performance & workplace issues
• Risk assessment, planning & mitigation
• Knowledge/ understanding of financial control and budget management
• A strong application development background with a solid understanding of development and support methodologies with background with client facing internet and back office applications
• Knowledge of incident, problem management, knowledge management, ticket, change, and risk management processes and tools
• Experience with leading application development/support on private and public Cloud platform
• Strong grasp of business analytics tools like Cognos, Qlikview and Business objects

Please consider me for the applications support lead opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for escalated ticket/incident management for LCT supported applications as well as will participate in defect management, issue tracking/trending.

Please consider my experience and qualifications for this position:

• Understanding of risk and governance functions for BI platform
• Strong experience in BI tools with a considerable experience in setup of Tableau environments and Tableau report development
• Proven experience in PowerShell scripting to extend Tableau Capabilities
• Demonstrable experience in Dashboards, KPI, Scorecards, mobile, Operational and Business Intelligence reporting
• Experience performing root cause analysis and problem management from multiple layers of the application stack
• Lead and mentor experience
• Professional experience in the field of information and technology
• Experience in developing and designing Java services and applications

I would like to submit my application for the applications support lead opening. Please accept this letter and the attached resume.

Previously, I was responsible for incident & Problem Management, Change & Release Management, Vendor Management, Capacity Management functions for these applications.

My experience is an excellent fit for the list of requirements in this job:

• Able to define system architectures and tactical solutions for software delivery
• Able to perform complex analysis, design, development, testing, and debugging of technical systems
• Able to provide technical guidance, information, and support to application developers and engineers
• Possess expertise in technical disciplines such as Oracle/SQL, Java, DevOps, Cloud
• Strong communication and collaboration skills while working with a diverse customer base
• Appropriate technical skills to analyze data and evaluate solutions
• Strong knowledge of business practices and processes in Customer Information Systems
• Utilize understanding of customer's business needs to determine requirements