Operations & Support Engineer Resume Samples

4.8 (100 votes) for Operations & Support Engineer Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the operations & support engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
FK
F Koepp
Fred
Koepp
595 Ernest Fork
Houston
TX
+1 (555) 762 5150
595 Ernest Fork
Houston
TX
Phone
p +1 (555) 762 5150
Experience Experience
San Francisco, CA
Operations & Support Engineer
San Francisco, CA
Ortiz LLC
San Francisco, CA
Operations & Support Engineer
  • Perform deep drill down analysis of application, system and network issues and provide necessary solutions
  • Come up with new ideas, changes, improvements and simplify the infrastructures
  • Provide technical support for the company’s customers
  • Provide clear, crisp communication to colleagues and customers
  • Good knowledge of networking and firewalls
  • Planning and implementing new environments in datacenters
  • Coordination of support related tasks amongst the internal teams
Dallas, TX
Desktop Operations Support Engineer
Dallas, TX
Miller-Simonis
Dallas, TX
Desktop Operations Support Engineer
  • Assist with continual improvement of service delivery, operational practices and support services
  • Coordinate and perform large-scale upgrades and migrations
  • Helps to evaluate new technologies and perform departmental standard practices for operations
  • Complete work orders, break/fix, and user administration tasks
  • Knowledge of Windows Registry, Profile Management
  • Develop and maintain system run books
  • Develop automation, tools, and other process efficiencies
present
Philadelphia, PA
Technology Operations Support Engineer
Philadelphia, PA
Ritchie-O'Kon
present
Philadelphia, PA
Technology Operations Support Engineer
present
  • Active monitoring of production load jobs via Autosys (or another tool) including stopping, restarting and closely watching failed jobs
  • Load balancing application traffic using F5 load balancer (or any other) and log analysis using Splunk
  • Ensure the timelines of loading and validating data for the websites supported are met
  • Invoke and coordinate Disaster Recovery procedures in production impacting and testing scenarios
  • Lead coordination of functional teams in rapidly resolving service disruptions
  • Coordinate processing of various feeds from multiple vendors
  • Log incidents, assess impact, proactively troubleshoot reported problems Lead coordination of functional teams in rapidly resolving service disruptions
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
California State University, Fullerton
Bachelor’s Degree in Computer Science
Skills Skills
  • Ability to write efficient and maintainable code
  • Excellent organization skills and the ability to multi task
  • Proven ability to understand complex issues
  • Persistent and persuasive; pays attention to details
  • The roles responsibility is to cover business-critical batch workloads, real-time / interactive processing, data transfer services, application on-boarding and upgrades, and recovery procedures. To be able to provide on-site and On-Call support to manage - follow the sun support model being followed by the team to provide 24 7 365 support. Additional responsibilities may include developing more cost effective and predictable methods for supporting a growing technology infrastructure and working with internal Development Groups to manage application changes as they are released to production environments
  • Operating Systems: Solid Linux Administration and Engineering skills. Windows Server experience
  • Uses various tools (such as Microsoft Excel, Visio, and PowerPoint) to conduct analysis on system performance, root cause diagnostics, and systems’/applications’ design to understand and improve the operating quality of production environments
  • Problem Determination/Resolution: Supporting and troubleshooting both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment
  • Flexibility: Is able to handle multiple issues from multiple users and prioritize in terms of criticality, which to focus and resolve first. Also, being able to manage and cope with critical outage scenarios, whether planned (Disaster Recovery Tests) or unplanned
  • Communications: Engage in clear and concise communications both verbally and in writing. Effectively interacts on command bridges and calls to ensure all global team members are constantly informed
Create a Resume in Minutes

15 Operations & Support Engineer resume templates

1

Operations Support Engineer, Junior Resume Examples & Samples

  • Monitors and supports 24x7 production hosted application operations and processes
  • Pro-actively analyze events and provide on-going recommendations to incorporate process improvements to prevent service impacting incidents
  • Serve as point of contact for escalated client services reported operations incidents
  • Diagnose, troubleshoot, escalate and triage incidents to appropriate support groups
  • Lead the overall incident management and resolution using ITIL best practices
  • Management and oversight of established SLA during incident management while working with clients, applicable Fiserv business units and support groups
  • Ensure all incidents are captured, tracked and assigned using FACETS/REMEDY per established case management policies
  • Responsible for monitoring and enhancing the performance of networked systems and software, hardware and storage components
  • Monitor networks to ensure network availability and connectivity for all system users and perform necessary maintenance to support environment currency and availability
  • Participate and contribute to the automation initiatives to achieve operational maturity and incident avoidance capabilities
  • Develops and administers the processes and procedures for supporting technical operations activities
  • Creates and maintains network drawings, configurations and documentation
  • Participate in change management & configuration management operating mechanisms for additions or changes to the systems infrastructure and operations environments
  • Perform other relevant duties as required or necessary
  • Must possess a self-starter attitude, meticulous, able to work independently and under time critical or stressful conditions
  • Provide system administration and provisioning of customer environments
  • Resolves interoperability problems to maintain operations across all platforms
  • Data center operations( 2 + years); maybe substituted with other relevant data center related support experiences
  • LAN, WAN, Storage, Hardware, and Security working experience
  • Building and maintaining virtual environments
  • Production application support experience
  • Remote file management and processing
  • Server OS management
  • Hyper-V and/or VMware
  • Application publishing using Terminal Services and/or Citrix like technologies
  • Automation tools for software deployment and virtual server provisioning
  • SQL Server
  • SAN Storage
  • Network load balancing
  • Knowledge of high availability system security and DR
  • Positive attitude with a solution oriented communication style
  • Personal accountability and sense of urgency
  • Effective time management with strong organization skills and ability to multi-task
  • Ability to navigate a large organization to work through issues
  • Proven track-record of delivering and maintaining 24/7 production systems
2

Technology Operations Support Engineer Resume Examples & Samples

  • Strong leadership, organization and critical thinking skills
  • 2+ years demonstrated experience in a production support or client service role (financial services is preferred, but not essential)
  • Successful completion of a four-year degree in computer science or related IT field preferable
  • Strong technical background in Microsoft Windows and Unix
3

Technology Operations Support Engineer Resume Examples & Samples

  • Problem Determination/Resolution: Supporting and troubleshooting both batch processing and interactive user applications to ensure the high availability of the proprietary Aladdin investment management system
  • Bachelor’s degree specializing in Computer Science, Technology, MIS, Mathematics, Physics, Engineering or similar would be beneficial but not essential criteria for the role
  • Knowledge of BlackRock’s proprietary technologies, specifically the proprietary Aladdin investment management system, including BlackRock Messaging System and BlackRock Compute Farm would be beneficial but not essential
  • Knowledge of BlackRock’s proprietary tools, including NiteJobs job scheduling system, ProdMon proprietary Aladdin monitoring solution, and NORAD Business Continuity management tool would be beneficial but not essential
  • Experience in a technology role within financial services industry
  • Strong Written and Verbal Skills
  • Programming/Scripting: experience in any of Java, Python, Perl C++
  • Database: SQL or Database Administration exposure
  • Middleware Technologies: FIX, SWIFT & MQ administration or engineering
  • Application Support: JBOSS, Apache, Squid, Informatica, Business Objects, Cognos TM1
  • Market Data Technologies: TREP, Eikon, Bloomberg, Factset
  • New Technologies: Hadoop, Spark, Storm, Zookeep, Mesos
4

Database Operations Support Engineer Resume Examples & Samples

  • Strong SAP ASE knowledge with Performance and Tuning skills
  • SAP Replication server
  • Keen enthusiasm and aptitude for acquiring new technical skills
  • Familiarity with Linux/Solaris/Windows
  • SAP IQ, MS SQL, Oracle, MySQL,
  • Exposure or understanding of Big data technologies like Cassandra, NoSQL, Hadoop, Greenplum
  • Experience of working in financial market
5

Global Operations Support Engineer Resume Examples & Samples

  • A Bachelor’s degree in Computer Informations Systems, Management Information Systems, Business Administration, Mathematics or a related technical field combined with experience
  • A minimum of 1-3 years of relevant work experience in technical support, business analysis, data analytics or statistical analysis
  • Expert in Excel (including VBA/Macros) and Access
  • Knowledge and ability to understand SQL queries
  • Possess solid time management skills and the ability to manage multiple priorities
  • Strong analytical skills to work with large amounts of data, perform number crunching and analyze to find solutions
  • Strong Communication skills to present findings and translate data issues to an understandable document
  • Critical thinking to analyze numbers, trends and to come up with solutions
  • Ability to travel Internationally up to several weeks at a time as needed
  • Siebel experience a plus
6

IBX Operations Support Engineer Resume Examples & Samples

  • At least 5 years of relevant work experience is normally required
  • Ability to perform physical tasks as-needed to complete special projects within a datacenter environment such as lifting heavy spools of cable; pulling cable through overhead cable trays; and/or installing cage mesh
  • Extensive experience with datacenter skills such as installing/moving equipment and large-scale cabling projects. Ability to design integrated structured cabling and cable tray solutions. Use of Visio and Microsoft Office products such as Outlook, Word, Excel, and PowerPoint
  • Ability to work in a supervisory role and lead the team on various operational projects
  • Able to travel to IBXs, domestic and international, for installations, support, follow-ups, and training
7

Operations Support Engineer, Alexa Resume Examples & Samples

  • B.S. in Computer Science or a related technical field
  • 5+ years overall experience in development/networking/sys admin/application support
  • Experience in a 24/7-production environment is a plus
  • Exceptional ability to work anywhere in the technical stack, delivering quality code on the frontend and backend
  • Must be able to see opportunities for improvement, take ownership and closely work with development team to drive enhancements
8

Application Operations & Support Engineer Resume Examples & Samples

  • 5+ years experience deploying and supporting high traffic, scalable web applications/services
  • 5+ years experience administering Linux (esp. Ubuntu), including shell-scripting & command-line tools
  • 3+ years experience with cloud virtualization and PaaS
  • 2+ years experience with AWS
  • 2+ years experience with VMWare vCloud or vRealize Automation
  • Experience architecting, reviewing, and supporting complex, highly-available infrastructure
  • Experience with orchestration, automation, and configuration management tools like git, Fabric and Ansible (or Puppet, Chef, or related technology)
  • Excellent analysis, debugging, root-cause identification, and troubleshooting skills
  • Experience managing application servers (nginx, apache, Postgres, Redis, RabbitMQ, etc.)
  • Experience with administering relational databas
9

Operations & Support Engineer Resume Examples & Samples

  • B.S. in Computer Science or a related field
  • Three or more years of systems administration, development, or technical support experience
  • Demonstrated experience in shell scripts or Perl/Python and a sound understanding of web technologies and distributed systems
  • Experience dealing with host and application monitoring and troubleshooting
  • Detailed knowledge of the UNIX/Linux operating system and prior experience with UNIX system administration
  • Proven ability to troubleshoot and identify the root cause of issues
  • Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done
  • Five or more years of systems administration, development, or technical support experience
  • Hadoop experience or experience with other distributed storage systems like Cassandra, Zookeeper, etc
  • Prior experience on Oracle DB administration
  • Understanding of network technologies including load balancing, DNS, NAT, and routing
  • Knowledge of Java-based systems and technologies
  • Understanding of XML, JS, CSS, HTML, and web application development
10

Senior Operations Support Engineer, Alexa Resume Examples & Samples

  • Learn and use groundbreaking technologies
  • Apply advanced troubleshooting/debugging techniques to root cause incoming tickets
  • Drive projects that improve support-related processes and automated incident resolution
  • Develop internal tools, primarily in Ruby or Java
  • Analyze service architecture, metrics/thresholds, and make recommendations to maximize system performance
  • Mentor junior engineers and drive operational excellence initiatives across the Alexa organization
  • Balance support/ops requests with software development or systems engineering work while still having fun
  • Scripting or programming experience in Ruby, Python, Java, C/C++, C#, Perl, or other languages
  • 2+ years experience in networking (DNS, TCP/IP, SSL, DHCP, Load Balancing), web services (SOAP, XML), and UNIX fundamentals
  • 2+ years experience writing intermediate level database queries
  • Broad understanding of monitoring concepts and tools
11

Technology Operations Support Engineer Resume Examples & Samples

  • Strong leadership, organization, data driven and critical thinking skills
  • A passion for technical troubleshooting and problem solving
  • 1+ years demonstrated experience in a production support or client service role (financial services is preferred, but not essential)
  • Self-directed, effective at prioritizing multiple tasks simultaneously, managing time, and independently accomplishing short and long term goals
  • Strong technical background in Microsoft Windows and/or Unix
  • Skilled in Microsoft Excel and writing SQL queries for data extraction and analysis (preferred)
  • Understanding of data science techniques (preferred, but not required)
12

Technology Operations Support Engineer Resume Examples & Samples

  • Operational support of a wide variety of database technology
  • Bachelor’s degree in computer science or related IT field would be beneficial but not essential criteria for the role
  • Extensive experience in a technology role required within financial services industry
  • Experience of using Sybase ASE database administration required
  • Experience of using Sybase RepServer administration required
  • Experience of Apache Cassandra administration required
  • Experience of MS SQL Server and Oracle database administration required
  • Enjoys interactive troubleshooting and support
  • Proven ability to understand complex issues
  • Prior experience of building relationships with teams in geographically disperse locations
  • Excellent organization skills and the ability to multi task
  • Enjoys a high pressure environment, troubleshooting time sensitive critical issues and working with people
  • Persistent and persuasive; pays attention to details
13

Development Operations Support Engineer Resume Examples & Samples

  • Work with internal Development team on application on-boarding and to address the management and coordination of the product from development through production. Oversee the coordination, integration, and flow of development, testing, and deployment to support efficient delivery
  • Analyze, design, and implement solution for efficient deployments, while ensuring high availability on production and pre-production systems
  • Flexibility: Is able to handle multiple issues from multiple users and prioritize in terms of criticality, which to focus and resolve first
  • Communications: Engage in clear and concise communications both verbally and in writing. Effectively interacts on command bridges and calls to ensure all global team members are constantly informed
  • Uses various tools (such as Microsoft Excel, Visio, and PowerPoint) to conduct analysis on system performance, root cause diagnostics, and systems’/applications’ design to understand and improve the operating quality of production environments
  • Minimum of 4 years of experience in a technology role within financial services industry
  • Any combination of the below will be considered relevant
  • Programming/Scripting: experience in any of Java, Python, Perl, Angular, C++
  • Operating Systems: Solid Linux Administration and Engineering skills. Windows Server experience
14

It-technical Operations Support Engineer Resume Examples & Samples

  • Must have a level of proficiency with Internet, Email, and Microsoft programs
  • Strong knowledge of IT applications, infrastructure and service delivery
  • Excellent level of proficiency in supporting Windows Server environments
  • Good understanding of service management tools for provisioning and diagnoses of issues
  • Good in working under pressure, and escalating based on priority, impact, and urgency
  • Exposure to ITIL standards and best practice within operational environments
  • Experience in working in a multinational environment
  • Fluent in written and spoken English, other languages are a plus
  • Good background in delivering via standards, process, and procedures
15

Technology Operations Support Engineer Resume Examples & Samples

  • 1+ years demonstrated experience in a production support or client service role (financial services is preferred, but not essential)”
  • Programming/Scripting: experience in any of perl, Java, Python, shell, C++
  • Operating Systems: An understanding of the Unix or Linux operating system
  • Application Support: JBOSS, Apache, Weblogic, Squid, Informatica, Business Objects administration
16

Operations & Support Engineer Resume Examples & Samples

  • Professional proficiency in English, both written and spoken
  • Experience with IT-support processes, such as ITIL
  • Experience with application support within a complex domain
  • Experience with IT and infrastructure support on the Windows Server platform,
17

MDN Operations Support Engineer Resume Examples & Samples

  • Technical Support for MarketMap software components (Maintenance, Monitoring, Production issue resolution and reporting, collaboration with Development and Data Management Teams)
  • Implementation and maintenance of new and existing market data feed connections
  • Responsible for Tier 1 level support which includes break/fix management and communications to internal stake holders regarding status and problem tracking
  • Day to day responsibilities of the MarketMap Operations team; providing escalation, prioritization and resolution support
  • Responsible for first level technical system support for multiple customers along with implementation of market data access for new and existing customers
  • Document problem descriptions, actions taken during troubleshoot, and resolution
  • Position is 70% technical and 30% project/customer management
18

Technical Field Operations Support Engineer Resume Examples & Samples

  • Acting as focal site technical support
  • Taking ownership of Ra’anana site ITS issues reported and seeing problems through to resolution
  • Involvement (hands on) in local ITS project
  • Reporting, diagnosing, troubleshooting and assisting identifying solutions to resolve site issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Providing the eyes and hands-on support for remote subject matter experts
  • Balancing workload priorities based on SLA and criticality
19

RSS Operations & Support Engineer Resume Examples & Samples

  • 2 years of related experience in inventory control & management, property asset control, product support
  • The ability to analyze DOD acquisition requirements and apply to radar sustainment
  • Understanding of DOD policy and processes
  • MS Office and VISIO skills
  • Must be able to obtain a DOD Top Secret security clearance
  • Six Sigma / Lean Sigma experience; greenbelt certification is desired
  • Knowledge of Government Property accountability
  • NPMA Certified Professional Property Specialist (CPPS) certification
  • MS Project knowledge
  • Modeling & Simulation tools
  • Statistical Analysis tools such as Crystal Ball, Minitab, SPC for EXCEL
20

Operations & Support Engineer L Expert Resume Examples & Samples

  • To succeed in this job, you must have: experience with Linux or Unix applications administration (application management); Shell scripting; SQL queries, writing and execution and knowledge of WebLogic administration, , monitoring tools such as Nagios, and validation tools such as SOAP
  • You must be fluent in English and good handling of another language (such as French, Spanish) is an advantage
  • We would like someone to join our team who is a strong verbal and written communicator, analytical, a problem-solver and team player
  • You must have a Degree in Information Technology or a related field
  • We are looking for someone with at least 5 years of experience in IT support and at least 2 years in an autonomous level
21

Desktop Operations Support Engineer Resume Examples & Samples

  • Build and maintain physical and virtual desktop platforms utilized by 6,000 associates across 10+ corporate sites and 110+ branch locations
  • Coordinate and perform large-scale upgrades and migrations
  • Develop and maintain system run books
  • Participate in quarterly disaster recovery tests
  • Provide 2nd level support and direction for desktop platforms
  • Complete work orders, break/fix, and user administration tasks
  • Participate in on-call rotation escalation support for operations team
  • Collaborate on new projects with Engineering for production turnover
  • Develop automation, tools, and other process efficiencies
  • Assist with continual improvement of service delivery, operational practices and support services
22

Operations & Support Engineer L Expert Resume Examples & Samples

  • To succeed at this job, you must have: good experience with Linux or Unix environment; Unix or Shell scripting; autonomous in PL/SQL (Oracle, mySQL) queries
  • It would be preferred if you have prior experience in Application support / development / Integration in Telecom and Banking / Mobile payment systems experience; good scripting skills (sh, perl, python, etc); knowledge of Application servers (WebLogic, Apache, JBoss, tomcat), ticketing tools, support tools such as ELK, monitoring tools (op5, Nagios, etc.), operations , and protocols such as HTTP, SOAP, REST, PKI, SMPP
  • You must be fluent in English.f
  • You must havea Degree in Information Technology or a related field
23

IT Operations / Support Engineer for SAP FI Resume Examples & Samples

  • Support Engineer for Finance Applications (SAP)
  • Be the liaison between SAP Support team and other IT and business teams
  • Independently implements end-user or enterprise infrastructure / application or services of moderate to high complexity in support of more complex solutions
  • Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate to high complexity
  • Independently resolves some highly complex technical issues within a given technical area
  • Partners with members of a given team or other IT teams as appropriate
  • Will act as an Incident Life Cycle coordinator or service delivery lead to provide resolution for complex issues
  • Identifies potential escalations and proactively alerts management/leader and leads escalation
  • Proactively searches for issues and provides solutions to prevent problems from occurring in area of responsibility including patch management
  • English proficiency
  • Strong experience with infrastructure environments (e.g. operating system, hardware, data center, security, end user and server / web related applications)
  • Experience in SAP FI and/or SAP BW is a high plus
  • Keen to learn Financial processes
  • Knowledge in Information Technology Infrastructure Library (ITIL) foundations is a plus
  • Exhibits a high level of initiative and integrity
  • Possess creative ability, consulting skills, leadership qualities, credibility and self confidence
  • Demonstrated ability to work with geographically dispersed teams
  • Ability to translate business needs into technical requirements and solutions
24

Technology Operations Support Engineer Resume Examples & Samples

  • Flexibility: Is able to handle multiple issues from multiple users and prioritize in terms of criticality, which to focus and resolve first. Also, being able to escalate to during critical outage scenarios, whether planned (Disaster Recovery Tests) or unplanned
  • Shift Work: Is willing to work a 10am – 6pm schedule during DST and 11am-7pm during the summer. Weekend work may be required on a long term rotational basis
  • A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering. Exposure to (or strong interest in)
  • Understanding of Linux administration fundamentals. Prior system administration experience highly desirable
  • Programming experience in at least one of the following: Java, Python or Perl or at least shell scripting experience
25

Production Operations Support Engineer Associate Resume Examples & Samples

  • Flexibility: Is able to handle multiple issues from multiple users and prioritize in terms of criticality, which to focus and resolve first. Also, being able to manage and cope with critical outage scenarios, whether planned (Disaster Recovery Tests) or unplanned
  • Project Management and Analysis: Ability to plan and execute projects working collaboratively with end users (which may include Development teams and business-side managers) is useful
  • Toolset Development: Create, maintain and enhance system tools and applications that make the team and our platform more efficient
  • Minimum of 3 years’ experience in a technology role, not necessarily financial services
  • Candidates must have a strong interest and aptitude for quickly learning new technologies and proprietary systems as required
26

Technical Operations Support Engineer Resume Examples & Samples

  • Operational Training and Certification
  • Operational Readiness Support
  • Operational Requirements and CONOPS Definition
  • General Systems Integration Support
  • Prepares deliverables including but not limited to weekly operational highlights, CONOPS, status presentations, requirements, readiness test plans and control gate documentation
  • Assist the customer with defining, planning, coordinating, executing, tracking and improving operational training activities
  • Manage and generating cables related to training and operations
  • Assist tracking, assigning and reporting on technical operations
  • Be multi-disciplinary in addressing a multitude of complex sponsor issues and risks
  • Coordinate various activities in support of sponsor managers and teams
  • Apply knowledge in mobile/wireless, operating systems and related technologies in the mission space
27

Technology Operations Support Engineer Resume Examples & Samples

  • Work within the existing application support team to analyze & resolve production issues, including the analysis and identification of data flow issues and debugging Informatica mappings and workflows, for a range of the web content of e-commerce products and services through applying knowledge of data warehousing and data Extract Transform and Load (ETL)
  • Identify root cause, remedial action and implement long term improvement activities to continuously improve the service provided to the business
  • Review the monitoring alerts on web pages, data loads & resolve / escalate as appropriate
  • Active monitoring of production load jobs via Autosys (or another tool) including stopping, restarting and closely watching failed jobs
  • Coordinate processing of various feeds from multiple vendors
  • Analyze, debug and resolve complex SQL and shell scripts
  • Ensure the timelines of loading and validating data for the websites supported are met
  • Co-ordinate and support deployment activities across various applications within the platform
  • Build strong relationships with the business through delivery, communication and domain knowledge
  • Provide weekend on-call support for all business applications and websites supported on a rotation basis
  • Significant involvement in the Incident management, Problem management and Change management processes
  • Identification and implementation of continuous improvement activities
  • Significant involvement in the DR exercise for the application stack
  • Support the generation of metrics / KPIs
  • Work on the service improvement initiatives and permanent fixes
  • Load balancing application traffic using F5 load balancer (or any other) and log analysis using Splunk
  • Basic Understanding of Apache, JBoss and Tomcat
  • Ability to analyze server logs and error interpretation
  • Basic understanding on start and stop of the web and application server
  • Basic understanding memory management and JVM optimization
  • Basic understanding and use of regular expressions and Unix commands
  • Basic understanding of web server security and common threat methods
28

Operations & Support Engineer Resume Examples & Samples

  • Planning and implementing new environments in datacenters
  • Provide solutions for infrastructures with complex needs such as: high availability, configuration deployments, monitoring, logging etc
  • Operation and maintenance of production environments
  • Deployment of applications, patches and hot fixes
  • Perform deep drill down analysis of application, system and network issues and provide necessary solutions
  • Come up with new ideas, changes, improvements and simplify the infrastructures
  • Writing operations related automation scripts and configurations
  • Provide technical support for the company’s customers
  • Documenting related information
  • Provide clear, crisp communication to colleagues and customers
  • Coordination of support related tasks amongst the internal teams
  • 24x7 on call availability for emergencies during weekends/off hours
  • Demonstrates a sense of ownership in all duties assigned
  • Experience as an infrastructure / production / DevOps engineer for at least 2 years
  • Must – strong hands on experience with Linux (at least 2 years)
  • Must – Experience programming in one or more of the following languages: Python, Perl, C or Java
  • Good knowledge of networking and firewalls
  • Good understanding of the HTTP protocol (headers, methods)
  • Experience configuring web servers
  • High level of English is a must
  • B.A in technology related areas - an advantage