IT Support Engineer Resume Samples

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BO
B O'Conner
Brannon
O'Conner
4418 Easton Field
Detroit
MI
+1 (555) 616 1863
4418 Easton Field
Detroit
MI
Phone
p +1 (555) 616 1863
Experience Experience
Phoenix, AZ
Junior IT Support Engineer
Phoenix, AZ
Kunze Group
Phoenix, AZ
Junior IT Support Engineer
  • Provide general support for IT Development areas, including provision of support for projects and the implementation of new products
  • Knowledge of ITIL Service, Change and Problem management processes
  • IT Operations Manager
  • Participate and support the Continuous Improvement initiatives in the IT dept
  • Manage the ASSYS Q in a professional and timely manner
  • Provide first level support if an issue arises during shift
  • Report extra services provided beyond SLA
Phoenix, AZ
IT Support Engineer
Phoenix, AZ
Thompson-Schmeler
Phoenix, AZ
IT Support Engineer
  • Assist in the design and management of specific development networks
  • Report on the monthly performance of the workshop and provide feedback to the Global Operations regional management teams
  • Assist with process development and improvement to include technical documentation
  • Server room management and the management of complex IT infrastructure and networks
  • Assist computer hardware and accessories procurement for local users by working with HQ IT and the local office management
  • Manage local suppliers in the provision of services for the SITA Field Operations centre and report on services provided to management
  • Produce weekly reports covering metrics and work performed
present
Los Angeles, CA
Senior IT Support Engineer
Los Angeles, CA
Jacobs and Sons
present
Los Angeles, CA
Senior IT Support Engineer
present
  • Assisting senior IT management in developing and implementing IT strategy
  • Identifies records and works with management to proactively revise current procedures and tools to improve customer satisfaction
  • Assisting senior IT management in developing IT policies that conform to overall IT strategy
  • Work closely with Global Support Center and L2 Desktop Support teams to continuously improve/promote L0, L1, and L2 fault-resolution
  • Provide backup AV support. Handle in-call technical support issues; perform level 2 & 3 troubleshooting
  • Provides support across the HDS collaboration environment including voice, video, and data networking services at local and remote offices
  • Pro-activity in individual Book-of-Work management; focus, and status reporting
Education Education
Bachelor’s Degree in Flexibility
Bachelor’s Degree in Flexibility
Emory University
Bachelor’s Degree in Flexibility
Skills Skills
  • Knowledgeable of Windows Office product suite, VPN and local area network. Any knowledge of Thompson One, BetaLink and ILX is
  • Excellent communicator at all levels. Empathises with user frustrations; capable of dealing with people in a calm, professional and effective manner
  • Good administration skills with strong attention to detail for updating records and following procedures and checklists
  • Knowledge of industry standard IT best practices, including disaster recovery and high availability concepts
  • Strong analytical skills with proven problem solving ability
  • Basic knowledge of VB.Net and MS SQL
  • Strong analytical skills with demonstrated problem solving ability
  • Excellent written and verbal communication skills. Ability to clearly explain IT concepts to both technical and non-technical users
  • Excellent general IT knowledge for corporate networked workstations
  • Excellent communication skills (written and verbal) with the ability to communicate effectively at all levels
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15 IT Support Engineer resume templates

1

IT Support Engineer Resume Examples & Samples

  • High School diploma or equivalent and up to2 years experience with PC support maintenance required. B.S. Information Technology and 1-2 years experience a plus
  • Up to 2 years experience with PC support/maintenance required, 1-2 years experience with PC support/maintenance, experience installing and supporting hardware and software in a support environment a plus
  • Knowledgeable of Windows 7, Office 2003, MS Outlook, VPN and local area network. Experience with Dell computers. Any knowledge of Thompson One, BetaLink and ILX is a plus
  • A certification is a plus
  • Knowledgeable of Windows Office product suite, VPN and local area network. Any knowledge of Thompson One, BetaLink and ILX is a plus
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software. Specific experience with Dell equipment a plus
  • Must have clean credit record (be able to qualify for corporate credit card)
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems
2

Senior IT Support Engineer Resume Examples & Samples

  • Remote investigation, resolution and escalation of major Incidents and Problems affecting the desktop environment
  • Technical excellence in the ability to diagnose and resolve software issues to root-cause level
  • Ownership of Major incidents and technical escalations from IT Support Teams affecting the desktop platform
  • Liaise with the London Manager whenever operational issues are detected
  • Collaboration with cross-technology peer-groups, with a focus on root-cause analysis
  • Work closely with Global Support Center and L2 Desktop Support teams to continuously improve/promote L0, L1, and L2 fault-resolution
  • Support all ITIL processes, in particular the Incident, Problem, and Change Management processes
3

IT Support Engineer Resume Examples & Samples

  • High School diploma or equivalent and up to 2 years experience with PC support maintenance required. B.S. Information Technology and 1-2 years experience a plus
  • Knowledgeable of Windows XP Pro, Office 2003, MS Outlook, VPN and local area network. Experience with Dell computers. Any knowledge of Thompson One, BetaLink and ILX is a plus
  • A+ certification is a plus
4

IT Support Engineer Resume Examples & Samples

  • At a minimum, a Degree in Information Technology / Information Systems or a related IT discipline
  • Excellent communication skills (written and verbal) with the ability to communicate effectively at all levels
  • Excellent organisational and time management skills
  • Supports ongoing change and continuous improvement
  • Ability to work independently or as part of a team to meet objectives
  • Flexible and willingness to adapt with business requirements
  • Works to the highest professional, ethical and moral standards
  • Exercises discretion and confidentiality at all times
  • Takes a proactive approach to developing knowledge/skills, including developments concerning technology, end user devices and systems in general
  • Minimum of 5 years' experience in a similar role, in a Corporate multinational environment, ideally in a regulated environment
  • Proven expertise in 2nd line support for an environment with 100+ PC's
  • Experience with Microsoft technologies such as Windows Server, Exchange Server, Active Directory will be desirable
  • Day to day experience in Virtualization (VMware preferred),
  • Managing backup environment
  • Good working knowledge of cGMP
  • Good knowledge of Windows 7, SharePoint, Lync and standard Microsoft office tools (2010)
  • Network connectivity in a LAN/WAN/WIFI (Cisco) environment
5

Lead IT Support Engineer Resume Examples & Samples

  • Associate’s degree or its equivalent and 3+ years experience
  • 3+ years in PC Support/Maintenance or related technical field
  • Microsoft certification is a plus
  • Knowledgeable of Windows, Office product suite, VPN and local area network. Any knowledge of Thompson One, BetaLink and ILX is a plus
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware
  • Strong time management and leadership skills
  • Is tactful and prompt with issue resolution
  • Ability to work well independently or collaboratively in a team environment
  • Transportation required for occasional travel to local branch locations
6

IT Support Engineer Resume Examples & Samples

  • Accredited education in Information Technologies
  • Device operations and maintenance of Desktop PCs, Notebooks, Smartphones (iPhone, Blackberry, Android), Tablets, Printers (specifically Lenovo, Dell, HP)
  • PC Imaging & Installation procedures
  • Experience with Microsoft Technology and Standard Office Applications (e.g. Windows 7 / Vista / XP and MS Office 2003 / 2007 / 2010 environment)
  • Imaging & Installation procedures
  • Network Technologies & Administration (AD/DNS/WINS) for WAN/LAN/WLAN
  • High customer and service orientation
  • Autonomous & proactive working behaviour
7

IT Support Engineer Resume Examples & Samples

  • Managing, maintaining & advancing application layer tools in IT infrastructure
  • Assist architecting of IT projects
  • Assist existing team with Support for desktop
8

Senior IT Support Engineer Resume Examples & Samples

  • Apply advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system level issues
  • Advise and support on multiple technologies including storage, networking, security and virtualization
  • Effectively communicate procedural and technical issues to internal parties
  • Identify and provide resolutions to a diverse range of complex technical problems and support others in providing validated technical information, support process instructions and special support requirements
  • Identify, document and report design, reliability and maintenance issues
  • Understand The Doyle Collection technical communication structure and have a sphere of influence which extends through-out the business
  • Effectively lead efforts in facilitating problem recreation and failure analysis of systems level issues and recommend and utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution
  • Develop and implement resolutions to identified problems, and follow standard practices and procedures
  • Identifies records and works with management to proactively revise current procedures and tools to improve customer satisfaction
  • Develop a broad knowledge of the organization's mission and strategy and relate it to day-to-day issues
  • Challenges existing processes based on industry best practices, enhances these for the benefit of all
  • May need to provide documentation and direct feedback to co-workers as appropriate
  • Validate technical information, issue early warnings and disseminate information as needed
  • 4 - 5 years' experience in a Senior Support role facilitating 500 users +
  • S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
  • Microsoft Hyper V MCS and/or VMWare VCP certification or equivalent Hypervisor administration work experience
  • Experience working with Windows 2003 & 2012
  • Knowledge of Azure is highly beneficial
  • Familiarity with SQL & Oracle is an advantage
  • Performance and Network Optimization, Log Analysis experience
  • Ability to clearly communicate verbally and in writing
9

IT Support Engineer Resume Examples & Samples

  • Incident and problem management, break-fixes, restores
  • Analysis and resolution of desktop hardware and software problems
  • 2nd Level technical support including answering IT query calls, processing query emails
  • Logging tasks and documenting fixes via Service Desk call logging system
  • Manage application deployments via SCCM
  • Video conferencing system support and administration
  • 1st Level telephony and network support
  • User and computer account administration and troubleshooting
  • Managing office and desk moves
  • Participate in global client computing technology initiatives and projects
  • Work proactively with the Desktop Support team members in other regions on improving efficiency, processes and service quality to the business
  • At least 3-4 years' experience in a desktop support position within the financial sector
  • A diploma or degree in Computer science or equivalent credentials would be advantageous
  • MCSA or MCP's certification would be advantageous
  • A proven track record of delivering and supporting client computing technologies
10

IT Support Engineer Resume Examples & Samples

  • Management, administration, and support of the company's multi-office technology infrastructure that consists of mixed Mac and Windows work environments
  • Scale the company's IT resources in parallel with the company's planned growth and build processes to speed up onboarding of new employees
  • Provide hands-on support and troubleshooting to company employees
  • Install, integrate and support desktop technologies
  • Author and maintain documentation for commonly faced issues by the employees
  • The successful candidate must have a minimum of a year of relevant IT support experience
  • Hands-on experience supporting Mac and Windows environments is a must
  • Interest in, and a basic understanding of, common IT technologies — video conferencing, asset management, Google Apps, and VPNs are critical
  • Self-motivation and the ability to work under minimal supervision are a must
  • Some scripting skills in AppleScript/PowerScript are desirable
11

IT Support Engineer Resume Examples & Samples

  • Perform technical support functions via phone, remote connection and desk side visits
  • Ensure incidents are managed in a timely manner and escalated using the correct procedures
  • Correctly diagnose software and hardware faults and liaise with 3rd party engineers
  • Incidents should be carried out within reasonable time scales and monitored to resolution
  • Build and support laptops, desktops, printers iPads and Macs
  • Assist with user account management
  • Administer IT asset inventories, ensuring records are kept fully up to date
  • Produce and maintain technical documentation and articles for the knowledge base
  • Work on projects as required
  • Technical knowledge of supporting Windows XP/7/8 and Mac OS in a networked environment
  • Support Windows Server 2003, 2008, 2012
  • Experience of working with: Microsoft Active Directory, Group Policy and NTFS and Share
  • CISCO Unified Communications Manager Administration
  • Backup Exec Administration
  • Familiar with Thunderbird, FileZilla and FlexLM
  • Detailed knowledge of the Microsoft Office 2003, 2010/13 Suite including installing, configuring and support within a network environment
  • Understanding of networking technologies (wired and wireless)
  • Knowledge of remote working technologies
  • PC and Laptop configuration
  • Configuration, analysis and diagnostics of PC, Printer and Laptop faults
  • Familiarity with Dell PC hardware
12

Senior IT Support Engineer Resume Examples & Samples

  • Understand the technical communication structure and have a sphere of influence which extends through-out the business
  • BS.c in Computer Science, Electrical Engineering, Math, or equivalent work experience
  • Knowledge of Citrix is highly beneficial
  • Knowledge of Azure is an advantage
13

Lead IT Support Engineer Resume Examples & Samples

  • Basic Know how of ITIL and logistic processes
  • Working experiences in IT support for current Microsoft and Apple hardware and operating systems
  • Know-how of Support Ticketing processes
  • Ability to interact and consult with others in particular for de-escalation management
  • Strong motivation and willingness to learn and perform
14

IT Support Engineer Resume Examples & Samples

  • Respond to requests for technical assistance in person, via phone, or electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Administer help desk software
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Stay current with system information, changes and updates
  • Configure new employee laptops and phones
  • 2+ years of relevant experience. Bachelor’s degree preferred
  • Working knowledge of fundamental operations of Windows software, hardware and other equipment
  • Experience with MS Office, Windows 7,8, Active Directory, Exchange, Dell Laptops and Servers, familiarity with Linux a plus
  • Knowledge of relevant call tracking applications
  • Related experience and training in troubleshooting and providing helpdesk support
15

Senior IT Support Engineer Resume Examples & Samples

  • B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
  • Experience working with Windows 2003 & 2013
  • Ability to use own initiative when faced with complex problems and tasks
16

A/V IT Support Engineer Resume Examples & Samples

  • Bachelor’s degree with an emphasis in audio visual, Computer Science, Computer Information Systems, or similar discipline, or equivalent combination of education and experience
  • Demonstrated advanced expertise in installing, integrating, configuring, troubleshooting, repairing, and supporting AV equipment and services
  • Hardware and software problem solving, problem solving and use of Windows, Mac and Android operating system and Microsoft Office applications. Understanding of IT networking principles
  • Demonstrated experience effectively collaborating with other functions (e.g. executives, facilities, public relations, creative services and external partners)
17

IT Support Engineer Financial Markets Resume Examples & Samples

  • Provide 24/7 IT support for Financial Markets Applications
  • Monitoring the support call queue ensuring calls are responded to and dealt with within agreed Service Level Agreements
  • Support of overnight batch process
  • Work shifts covering core hours onsite between 07.00 and 18.30
  • Perform trend analysis & make recommendations for enhancements to ensure problems do not recur and to prevent further issues occurring
  • Manage and implement releases when required
  • Provide Management Information
  • Liaise and provide regular updates on all calls assigned ensuring SLA's are strictly adhered to
  • Problem management and accurate communication of critical issues
  • Knowledge of Financial Markets
  • Good SQL knowledge
  • Excellent oral / written communication skills
  • Knowledge of Financial Markets which should include products such as FX, Fixed Income, Derivatives
  • Excellent standard of computer literacy with MS Excel, Word, Access
  • Proven track record of problem solving and performing root cause analysis
  • Understanding of ITIL and incident / problem management
18

IT Support Engineer Resume Examples & Samples

  • Provides 2nd line support to the Global IT service Desk in maintaining the office and production environment, providing assistance and training whenever required
  • Level two support for server, network infrastructure and printer environment
  • User training and asset management (front and back office)
  • Execute and manage routine IT checklist
  • Liaise with Global IT groups for hardware/software deployments or installations
  • To configure, install, support and maintain IT hardware and software - PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobile etc
  • Writes all related documentation / update data (Changes, Validation docs, systems proposals/recommendation, etc)
  • Troubleshooting network connectivity issues LAN/WAN and WIFI
  • Day to day management of the virtualised environment (create, maintain and monitor)
  • Day to day management of back office task's (network monitoring, anti- virus, deployment, servers, update and patching etc.)
  • At a minimum, a Degree in Information Technology / Information Systems
  • Excellent organisational and time management skills (is organised and can prioritise demands)
  • High attention to detail, high level of accuracy in all aspects of the position
  • Excellent problem solving and analytical abilities
  • Self-starter, proactive positive attitude and motivated by the role
  • Ability to work independently or as part of a team to meet objectives and deadlines
  • Takes a proactively approach to developing knowledge/skills, including developments concerning technology, end user devices and systems in general
  • Minimum of 5 years' experience in a similar role, in a
  • Corporate multinational environment, ideally in a regulated environment
  • Managing backup environment essential
  • Very good knowledge of Windows 7, SharePoint, Lync and standard Microsoft office tools (2010)
19

IT Support Engineer Resume Examples & Samples

  • Cisco switches / routers
  • Windows Server 2003/2008 environment
  • HP Blade Centres
  • EMC SAN
  • VMWare environment
  • Citrix Environment
  • Windows 7 end users laptops/desktops
  • LAN - Upgrade IOS version on Cisco switches
  • Windows - Server 2003 upgrade to Server 2008
  • Software deployments to laptops/desktops using remote deployment tool
  • Other project work as required
  • Network ACL updates
  • Citrix access mgmt
  • Solarwinds alerting resolution
  • Install security patches on windows servers
  • LAN / WLAN mgmt
  • Production documentation work
  • CCNP required; Microsoft server certifications preferred
  • 3 to 5 years previous IT experience
  • Previous experience working on similar technologies as listed above
  • Experience working on projects on own initiative
  • Have own car for travel between the 3 sites is essential as may be required at short notice to travel to between the 3 sites
  • Good organizational and coordination skills
  • A requirement of the role is that you must adhere to all Health & Safety requirements
20

IT Support Engineer Resume Examples & Samples

  • Server and PC hardware support
  • Network Cabling systems
  • Windows Operating systems support (XP/Win7/w2k3/w2k8)
  • Server Architectures
21

IT Support Engineer Resume Examples & Samples

  • Part of the support team responsible for performance and quality of the underlying infrastructure
  • Ensuring all calls to the Helpdesk are dealt with efficiently and promptly
  • Tracking, control and escalation of ongoing technical and user support issues as part of IT team
  • Manage the identification and resolution of problems from incident data
  • Challenge existing policies and practices, offering an alternative solution
  • Management of licensing requirements for software and hardware services
  • Manage the scheduling, development, testing and release of all technical bug fixes, patches and change requests
  • Maintain home drives, files shares and develop a data retention policy
  • Perform backups and restores using Avamar when required
  • Provide technical direction to the team members
  • Engage in technical projects where required
  • Provide weekly reports to the Technology Manager
  • Ensure Agreed Service Level Agreements are adhered to by 3rd party suppliers
  • Develop and maintain a risk register and manage each risk therein
  • Continuously strive to improve the service delivery to the business
  • Proposing and implementing permanent fixes for repeating issues. ?
  • Identify Call trends and put in place processes to address
22

IT Support Engineer to Managing Director Resume Examples & Samples

  • Ensure all services and hardware are highly secure at all times
  • Investigate and resolve complex incidents / problems, working with the partner, other IT staff and vendors where necessary, ensuring that the earliest possible resolution and ensuring the highest level of service is maintained at all times
  • Analyse incident trends to be able to provide proactive support to improve performance and service
  • Liaise with third party software/hardware suppliers or maintenance suppliers where necessary
  • Maintain up-to-date awareness of developments in the IT industry and identify how appropriate ones can be applied to improve productivity and security
  • Pro-actively liaise with the executive team to ensure that their IT devices and systems are functioning correctly and general housekeeping requirements are met
  • Write scripts to automate routine tasks, working collaboratively with IT Manager and data analyst
  • Any other relevant duties as requested by line management
  • Citrix XenApp 6.0 - 7.5; Terminal Services environments and desktop virtualisation
  • Blackberry Enterprise Server/Service 5 / 12
  • Document Management Systems
  • Information Technology certifications from leading organisations like Microsoft, VMware, Citrix, Cisco, and CompTIA
  • A good degree, preferably a Bachelor of Science Degree
23

IT Support Engineer Resume Examples & Samples

  • Address hardware and software related problems and questions
  • Build and deploy phones, workstations, laptops and related hardware
  • Provide detailed reporting of troubleshooting activities within ticketing system
  • Setup and maintain accounts within Active Directory
  • Maintain accurate inventory management of assets assigned to NGC employees
  • Maintain up-to-date image and patches for desktops and laptops
  • Troubleshoot remote desktop connection issues
  • Troubleshoot circuit issues, phone issues and monitor the status of trouble tickets with vendors
  • Assist with all IT- related projects
24

IT Support Engineer Resume Examples & Samples

  • Build / upgrade / manage servers and cloud services as required
  • Maintain all workstations from a software and hardware perspective
  • Proactively seek solutions to make the team more efficient in their tasks
  • Maintain up to date awareness of developments in IT industry and identify how appropriate ones can be applied
  • Develop scripts to automate tasks (Python / PHP / HTML / CSS / Bash)
  • Implementing secure systems
25

IT Support Engineer Resume Examples & Samples

  • Hands on network, servers, outlook configurations
  • Managing data centers
  • Coordination with Network, security and wintel teams for resolving IT issues
  • Ability to manage small and large projects
  • Ability to manage external vendors within the relevant IT infrastructure areas
  • Experience with the development and implementation of IT policies, procedures and documentation
  • Expediting high priority issues to concerned resolver team and coordinating with them for faster resolution and timely update to stake holders
  • Experience managing large IT environment consisting of but not limited to HP and Cisco servers hardware related issues
  • Ability to handle multiple VIP customers in case support is needed
  • Ability to support VIP custermers though phone during weekdays and weekends
  • Ability to manager multiple suppliers and follow up with them until their support is taken for resolving issues depending on third party contractors/suppliers/ service providers
  • Managing IT assets and updating asset management team accordingly
  • Managing IP Phones, Projectors and VC unit, periodic testing and follow up with team responsible if issues found until resolution
  • Working knowledge on SCCM, server room environment controls
  • 2-7 years experience Desktop support administration
  • 1 year IT Project Management experience preferably in a multi-site environment
  • ITIL V3 Foundations certified
  • MSCE certification CCNA desirable
26

IT Support Engineer Resume Examples & Samples

  • Server room management and the management of complex IT infrastructure and networks
  • Administration and management of physical and virtual servers, including install, backups, logging and auditing
  • To work with the IT Helpdesk to resolve problems of our user base as well as to implement change where required
  • To provide backup first line IT Support to users including call logging, account management, PC installs, printer drivers and other applications
  • Manage the deployment and configuration of technology to implement security requirements including configuration of firewalls
  • 2nd Line will backup to IT Administrator in all tasks such as daily backups, virus software updates etc
  • Some travel to other sites will be required
  • Ideally, you will be Microsoft certified e.g. MCSE, MCSA, MCP, MCITP
  • You will have good server/infrastructure experience specifically management of servers, routers, switches, firewalls and VoIP equipment
  • A good knowledge of tools and applications required for business continuity, resilience and security including backup, logging, auditing
  • Virtual technologies specifically Hyper-V
  • Windows Server 2012 and server manager
  • VPNs
  • Office 365. (SharePoint, Exchange)
  • Have a good understanding of Firewall configuration preferably Juniper equipment
27

IT Support Engineer Ibmi Resume Examples & Samples

  • Maintain development and test environments
  • Package and distribute releases to AOM (Application Operational Management)
  • Liaise with AOM to support test and production environments
  • Configure, maintain and support Software change management tool (Turnover)
  • Manage and support development client code repository on SVN
  • Support Testing – System and Regression
  • Manage and support Translation (Catalyst)
  • Assist 3rd level support team and AOM with production incidents
  • Publish Technical Documentation
  • Application optimization
  • Experience in IBMi (iSeries/AS400) platform strongly preferred
  • Basic level RPG & CL experience desirable
  • DB2 and SQL
  • Library and file structure
  • Global experience preferred
  • Good business understanding, retail knowledge/experience preferred
28

IT Support Engineer Resume Examples & Samples

  • Provides first-level support for Vancouver office colleagues as a cornerstone of the IT function
  • Responsible for installation, implementation, and upgrades of internal systems
  • Responsible for maintaining and updating the inventory of all office equipment, hardware, software and supplies
  • Troubleshoots, maintains, and monitors hardware and software like printers and MFP
  • Supports IT Manager with the maintenance and upgrades of all Demonware IT infrastructure
  • Responsible for software licensing and support
  • Supports IT Manager with the design and implementation of IT policies
  • Responsible for engineer support, user account management
  • Supports the implementation of backups, disaster recovery and business continuity planning
  • Manages Google Apps, Zendesk, Jira, Confluence, Slack and other enterprise applications
  • Assists IT Manager to document Demonware IT services
  • Offers supports for developer tools – e.g. Visual Studio, Github, Bamboo
  • Supports on key facility projects including both Dublin and Vancouver
  • 5 years experience in a similar IT Support / Admin role
  • 5 years experience maintaining Linux (Centos prefered) application servers
  • 5 years experience working with Microsoft tools (AD, Exchange, Office)
  • 2-3 years VMware ESX experience
  • 2-3 years Cisco experience (switches & phones)
  • 1-2 year maintaining Linux on the desktop
  • 1-2 years direct purchasing
  • Friendly customer-focused personality
  • Experience with AWS is preferred
  • Experience with Palo Alto and Juniper firewalls (nice to have)
29

Junior IT Support Engineer Resume Examples & Samples

  • Manage the batch schedule through to completion
  • Ensure that all requests are processed in a timely manner without affecting online service
  • Manage the resolution and escalation of alerts from the monitoring tools
  • Provide first level support if an issue arises during shift
  • Produce client correspondence output across the group
  • Maintain and supporting our change control procedures to ensure that quality changes are implemented with efficiency and ease
  • Assist with cross-training of all staff in the Operations Centre
  • Provide prompt and efficient problem analysis and solving across all platforms
  • Liaise with the Service Desk during system problems
  • Complete all checklists, communications and reports in a timely fashion
  • Participate and support the Continuous Improvement initiatives in the IT dept
  • Manage the ASSYS Q in a professional and timely manner
  • Provide general support for IT Development areas, including provision of support for projects and the implementation of new products
  • Competencies for your Role - how you are expected to behave
  • Drive for Results
  • Delivering Superior Customer Satisfaction
  • Team Work and Cross Functional Collaboration
  • 1 Experience
  • Knowledge of Windows, Office and Exchange
  • An understanding of Monitoring, Capacity and Performance Management
  • An understanding of Backup & Recovery processes and technology
  • Content/Technical Knowledge
  • Knowledge of ITIL Service, Change and Problem management processes
  • Third level IT qualification
  • Excellent PC & MS Skills in utilising Word & Excel
30

IT Support Engineer Resume Examples & Samples

  • BS or MS in IT background
  • Minimum: 5+ IT project management or IT engineering/technical related experience
  • Excellent communications and interpersonal skills, demonstrated ability to effectively interface with cross-functional teams
  • Self-starter with Service experience
  • Previous RIS and PACS experience and healthcare IT systems
  • Experience in supporting customers and Field engineers in a remote support setting
  • Fluent English
31

IT Support Engineer Resume Examples & Samples

  • Administer core infrastructure services/servers and network: AD, DHCP, DNS, email
  • Virtual Center management, SAN/NAS administration
  • Patch management (WSUS, SCCM), remote assistance
  • Work with different web based platforms (log mgmt, inventory, antivirus server, monitoring etc)
  • Debug and diagnostic moderate difficulty incidents, network issues, requests (level 1-2 support)
  • Solve, escalate and follow-up users requests (via tickets, email, phone)
32

IT Support Engineer Resume Examples & Samples

  • To provide a 1st / 2nd and 3rd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental KPIs and SLAs are met. Escalating where required. Whether it be an end user or an IT peer the role requires the individual to support and solve all issues – no job is too big or small
  • To create, write, review and move the bar with regards to standards and the corresponding documentation. Defining processes and measures to ensure their success
  • To mentor and guide other IT peers across the globe across all levels, lifting the bar both in the technical and non-technical aspects of the role
  • Project Management including acting as a single point of contact for projects, to provide technical support/input to site and team projects and initiatives. Including prioritization of workloads for both local and remote teams to ensure project delivery
  • To act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards
  • To review, write and execute change management requests as required (which does include out of hours work)
  • Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand; including all aspects of procurement and inventory management
  • To carry out ad-Hoc requests as and when required
  • Contribute to the on call schedule whether for a site or across multiple sites / region
  • University degree or equivalent, alternatively at least three years’ work related experience in an IT support role
  • Strong Unix/Linux and Windows skills
  • Experience with shell and other language scripting would be beneficial
  • Knowledge of, and experience with modern infrastructure hardware including Cisco, HP and Aruba – LAN / WAN and Wireless. Vendor certifications preferred
  • Robust troubleshooting and strong analytical skills with demonstrated problem solving ability required
  • Technical aptitude, written and oral communications skills, project management and the ability to deal effectively with people at all levels (technical and business audiences) and in different situations. This includes the ability to develop clear, concise documentation
  • Candidates should also have had significant past experience with TCP, UDP, DNS, DHCP, HTTP, SSH, TFTP, LPD, LDAP and other common core internet technologies and services
  • Telecom knowledge including VOIP / SIP and mobile technologies advantageous
33

IT Support Engineer Resume Examples & Samples

  • Experience in procurement, inventory and asset management of IT equipment as well as managing the IT life cycle
  • Hardware knowledge / experience - support and repair
  • An advanced understanding of technical issues, both hardware and software, for infrastructure (servers, networking, telephony) and end user equipment
  • Holds an understanding of core internet technologies - DHCP, DNS, TCP/IP, mail transport/s
  • Active Directory and Windows Server administration. Windows 7 system support
  • Apple Mac OSX support
  • Support of office/productivity software including Microsoft Office
  • Mobile device support such as iPhone and/or Android
  • Video conferencing setup and troubleshooting
  • VPN client support
  • Ability to understand and execute change management activities
  • Ability to liaise with vendors for all steps of the procurement process
34

IT Support Engineer Resume Examples & Samples

  • Candidate should possess customer service skills in dealing with users at all levels in a team environment
  • Ability to operate in high pressure situations and successfully handle multiple priorities and possess a high level of discipline while remaining flexible would be an advantage
  • Must possess technical aptitude, written and oral communications skills with the ability to interact with internal customers in a professional manner
  • Analytical skills with demonstrated problem solving ability
  • Must have a good understanding of computers (both hardware and software) and have demonstrated willingness to learn and apply new technology
  • Experience with Linux Operating System, Thin Client Infrastructure devices, and remote access systems would be an advantage
  • Fluency in Polish as well as English language proficiency
  • Ability and willingness to work a flexible schedule
  • B.S. / B.A. in Computer Science or Related Technical field preferred, but not required
  • Demonstrated experience with Windows/Mac/Linux Operating Systems
  • Experience with Data Cabling / Computer Facilities maintenance
  • Certifications in areas of core support responsibility - A+, MCSA, MSCE, Network+, CCNA
  • Experience providing phone based technical support and troubleshooting to a wide range of technical and non-technical users
  • Experience with remote access and Terminal Server / Citrix environments
35

IT Support Engineer Resume Examples & Samples

  • Rapid troubleshooting of hardware and software issue escalations
  • Root cause analysis in problem solving
  • Generate and process trouble tickets and participate in the Change Management process where needed
  • Serve as a subject matter expert for designated systems (Robotics, Surveillance, Windows, Linux, Route/navigation devices, networking)
  • Assist with process development and improvement to include technical documentation
  • Ensure that issues are addressed and SLAs are met
  • Ensures security procedures are followed and enforced
  • Drive to improve the customer experience
  • Work Hard, Have Fun, and join us in making worldwide history
  • Expertise in one or more specialized areas of IT such as Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
  • Experience communicating verbally and in writing with peers, management, contractors and vendors
  • Experience working in a contact center or service desk environment
  • Experience in providing remote systems administration
  • Cisco CCNA or CCNP certification
  • MySQL, Oracle or other Relational Database management skills desired
  • Advanced Linux systems administration skills
  • Previous WMS Environment or Amazon Fulfillment experience a plus
36

IT Support Engineer Resume Examples & Samples

  • High School diploma or GED equivalent
  • Ability to stand/walk for 10-12 hours per day
  • Ability to manage high priority projects
  • Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, management, contractors and vendors
37

IT Support Engineer Resume Examples & Samples

  • Ability to work with and help solve technical issues with non-technical staff
  • Experience in procurement, inventory and asset management of IT
  • Bachelor’s degree in Computer Science, Computer Engineering or equivalent experience
  • 3+ years of engineering systems administration experience in supporting open source applications and commercial applications
  • 3+ years of experience with issue management, process workflows, and administration functions
  • Linux/Unix command line interface skills (CLI)
  • Proven skills in HW troubleshooting and deployment
  • Experience with Networking protocols and stack
  • Experience with PowerShell scripting
  • Experience working with and managing Android OS devices
  • Advanced Linux systems administration skills / certification
  • Detail-oriented with exceptional written and verbal communication skills
38

IT Support Engineer Resume Examples & Samples

  • Proven ability to operate in high pressure situations and successfully handle multiple priorities and possess a high level of discipline while remaining flexible
  • Candidate must haves a good understanding of core internet technologies - DNS, mail transport, TCP/IP and network file systems
  • Must have good knowledge of scripting and process automation (Perl)
  • Demonstrated experience with Linux Operating System, Thin Client Infrastructure devices, and remote access systems
  • English language proficiency
  • Experience with Data Cabling / Computer Facilities maintenance /Standards
  • Certifications in areas of core support responsibility - A+, MCSA, MSCE, Network+, CCNA/CCNP
39

IT Support Engineer Resume Examples & Samples

  • To provide technical support service that ensures all IT equipment and infrastructure is running to its optimum performance. Escalating where required
  • To create, write, review and raise the bar with regards to standards and the corresponding documentation
  • To mentor and guide other IT peers across the globe at all levels, raising the bar both in the technical and non-technical aspects of the role
  • Basic project management including acting as a single point of contact for projects. Provide technical support/input to site and team projects and initiatives, including prioritization of workloads to ensure project delivery
  • 3+ Years of hands-on experience across a wide range of IT technologies
  • Strong experience in Windows, Linux, or Macintosh operating systems. Prefer at least 2 of the 3
  • Ability to identify and find a resolution for hardware issues on laptop and desktop hardware. Including hard drive, memory, motherboard, power supply and other hardware issues
  • Networking knowledge, including LAN/WAN, DHCP, DNS, TCP, UDP, DNS, DHCP, HTTP, SSH, TFTP, and other core internet technologies and services including VPN and Firewalls
  • Familiarity with Telecom technologies such as VOIP / SIP and mobile technologies
  • Robust troubleshooting and analytical skills with demonstrated problem solving ability
  • Proven ability to operate in high pressure environments while successfully handling multiple competing priorities. Must also maintain a high level of discipline, flexibility, and professionalism
  • Strong written and oral communication skills, project management, and the ability to work effectively with people at all levels and (both technical and non-technical) in different situations
  • Must be able to lift 30lbs
  • 5+ Years of hands-on experience across a wide range of IT technologies
  • Scripting experience to automate processes using Bash, Perl, PowerShell, Python, or other programming languages
  • Familiarity with Active Directory, LDAP, Print Servers, SharePoint, Casper, SCCM
  • Hold professional technical certifications relating to Linux, Cisco, Microsoft, or others
40

IT Support Engineer Resume Examples & Samples

  • 4+ years hands-on IT Support experience
  • Experience supporting Macintosh OS 10.8 or later
  • May require lifting or carrying desktop computers up to 25 lbs
  • Some on call responsibilities are required
  • Some exposure with Linux or Unix
  • Bachelor's degree in Computer science or IT related field
  • Industry training such as Microsoft MCSE, MCITP
  • Experience with Cisco IOS (CLI) or Cisco certification
  • Linux systems administration skills / certification
  • Experience with Audio/Visual or video conferencing support
41

IT Support Engineer Resume Examples & Samples

  • High School Diploma or Equivalent
  • Expertise in one or more specialized areas of IT with a strong desire to grow and develop additional skills
  • Proven knowledge of PC hardware, peripheral devices, cabling, and drivers
  • Understanding of networking concepts such as DNS, DHCP, MS Exchange Email, Active Directory, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
  • Ability to access all areas of the FC to service hardware (ascending stairs and gangways safely and without limitation)
  • Flexibility with full-time schedule, including shift assignments on weekends/evenings
  • Able to work on-call where you could be called in occasionally to work remotely by phone or potentially on-site at night, weekends, or holidays
  • Associates or Bachelors degree in IT related field
42

IT Support Engineer Resume Examples & Samples

  • A history of resolving complex support issues that may not be well documented, and apply your knowledge to writing and improving support procedures
  • Demonstrated ability in leading or playing key roles in large cross-functional projects and delivering those projects on time and within guidelines
  • Ability to perform advanced system administration activities and are a subject expert in at least one area of technology
  • A history of assigning work to more junior technicians
  • The ability to evaluate new technology; deploy and maintain new services
  • The ability to analyze competing projects, assess technical risk, and communicate impact to the business
  • Have a strong understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
  • Adaptability in learning and deploying new technologies
  • Industry training such as Microsoft MCSE, MCITP,
  • Project Management Certification (CAPM, PMP)
  • Have hands on experience with MDF/IDF Data Cabling / Computer Facilities maintenance
43

IT Support Engineer Resume Examples & Samples

  • 2+ years hands-on IT Support experience in a production environment
  • 2+ years' experience supporting Microsoft Windows 7
  • Experience with Data Cabling / Computer Facilities Maintenance
  • Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users
  • Enterprise support experience with Mac or Linux system support & troubleshooting
  • Advanced application support experience including support for Microsoft Office
  • Experience supporting Windows 10
  • Networking & Telecom skills
  • Data Cabling / Computer Facilities
44

IT Support Engineer Resume Examples & Samples

  • Be a primary point of contact for customers with IT issues
  • Support all IT hardware, software, and infrastructure in a fast-paced environment
  • Troubleshoot and resolve system errors and failures, and network issues to root cause
  • Contribute to the evaluation of the IT function and its resources
  • Generate and manage trouble tickets and participate in the change management process where needed
  • Work hard, have fun, and join us in making worldwide history!
  • Strong troubleshooting skills of complex systems
  • Ability to explain complex IT concepts in simple terms and
45

IT Support Engineer Resume Examples & Samples

  • At least three years of work related experience in an IT support role, or relevant industry certification. Formal training, classwork and/or degree is preferred
  • Strong UNIX/Linux and Windows command line skills. Experience with Bash, Perl, Python or other language scripting such as PowerShell would be beneficial
  • Robust troubleshooting and strong analytical skills with demonstrated problem solving ability required. Innovative solutions and calculated risk are critical to success
  • Written and oral communications skills, project management and the ability to work effectively with people at all levels (technical and business audiences) and in different situations. This includes the ability to develop clear, concise documentation
  • Candidates should also have past experience with TCP, UDP, DNS, DHCP, HTTP, SSH, TFTP, LDAP and other common core internet technologies and services
  • Telecom experience including VOIP / SIP troubleshooting and provisioning. Mobile technology experience is advantageous
  • Knowledge of networking hardware including Cisco switches, HP and Aruba – LAN / WAN and Wireless. Vendor certifications preferred
  • Ideal candidates will be degree educated and hold professional qualification relating to Linux, Cisco and Microsoft and be able to meet the basic qualification requirements
46

IT Support Engineer Resume Examples & Samples

  • Must be willing to work in a fast paced and growing China and global environment where some travel maybe required
  • Advanced Linux system support and ability to write simple scripts in some administrative language
  • Active Directory and Windows Server administration. Windows 7 and Server 2008/2012 system support
47

IT Support Engineer Resume Examples & Samples

  • Experience supporting Linux or Unix
  • May require lifting or carrying desktop computers and monitors up to 25 lbs
  • Experience with scripting, programming
48

IT Support Engineer Resume Examples & Samples

  • Willingness to work flexible shifts and schedules including nights, weekends, and holidays
  • Ability to travel up to 30%
  • 2 or more years management of small teams in a high stress production environment
  • Cisco CCNA, CCNP, or CCIE certification
  • Advanced Linux systems administration
  • 5 or more years troubleshooting very complex systems
  • Ability to manage multiple concurrent high priority projects Ability to deal effectively with people in all stages of employment throughout the company
  • Proven ability to operate in extreme high pressure situations, meet deadlines, and delegate work to other team members to ensure projects are completed on time and within guidelines
49

IT Support Engineer Resume Examples & Samples

  • MySQL training and/or experience
  • Fluency in English and at least one other major European language, both verbally and written communication, including report writing skill
  • To have flexibility in working hours and shift patterns to provide cover for operational requirements
  • B.S. / B.A. in Computer Science or related technical area
50

IT Support Engineer Resume Examples & Samples

  • The review, revision and execution of change management requests as required
  • Manage the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly
  • Perform random site audits on technical infrastructure to ensure adherence to latest Amazon IT and Health and Safety Guidelines
  • Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards
  • Undertake project management
  • B.S. Degree in IT Engineering or related discipline
51

IT Support Engineer Resume Examples & Samples

  • Fluent Dutch required (verbal and written)
  • 2+ years working experience within IT
  • Aptitude for solving problems and acting on own initiative
  • Strong team player, highly motivated with a willingness to learn
  • Ability to priorities issues and manage time effectively, taking accountability for resolving customer issues
  • The ability to work effectively within a team, ie, sharing knowledge, offering help
  • Excellent interpersonal skills and being an effective communicator, able to deal with people at all levels, both within and outside the business
  • Ability to suggest alternative solutions, innovate and use past experience, to streamline operations
  • Excellent communication and interpersonal skills and be able to work well within a team
  • A high standard of networking and troubleshooting knowledge is expected
  • Knowledge of Microsoft Operating systems – Windows 2003, Windows 2008 and Windows 2012
  • Knowledge of Microsoft SQL database is an advantage,
  • Knowledge of Linux operating systems is an advantage
  • Experience with using backup and recovery applications a plus
  • Previous technical support experience is a big bonus
52

IT Support Engineer Level Resume Examples & Samples

  • Proactive problem solving (End User Support)
  • Manage 1st and 2nd level team incident escalations
  • Key involvement in the IT Services Productivity Centre
  • Provide VIP support where necessary
  • Train and mentor 1st level staff to reduce escalation’s as well as provide an open communication platform to all team members for technical queries
  • Identify and drive workarounds and fixes to production environments and reduce incidents logged
  • Manage incident tasks within agreed SLA
  • Identify and implement new methods to automate repetitive support activities (proactive problem management)
  • Testing and deployment of all new applications and tools
  • Document and store site procedures, processes and work instructions relevant to your area of responsibility
  • Improve operational processes in the Service Management team and improve machine setups and reloads
  • Reduce machine delivery turnaround times to less than a day
  • Manage given tasks on SVM system
  • Improve and integrate risk management practices within day to day operation and ensure team members comply
  • Support maintenance and improvement of information security control requirements and contractual obligations (NTT and ISO)
  • Assist with project planning and execution
  • Liaise with all stakeholders including vendors, carriers and colleagues to expedite diagnosis of errors, events, incidents and problems and to identify a resolution
  • Information Technology Degree
  • A+, N+, MCITP as well as MCSA (Windows 10 and Office 365) are required
  • Must ITIL v3 Foundation certified
  • At least 7 years of experience working with Microsoft windows operating systems, end user applications and back office infrastructure. Strong technical ability is compulsory
  • Basic network and server knowledge is required
  • Service-Now experience would be an advantage
53

IT Support Engineer Level Resume Examples & Samples

  • Answering of telephone calls, responding to tasks
  • Ensure that all incidents, service requests and problems are accurately logged in all service requests/incident service management systems
  • Resolving all of the above assigned to the IT Support Engineers
  • Active Directory Administration
  • MS Exchange Administration
  • Cisco Call Manager Administration
  • Adhere and strive to achieve internal SLA's established for ITS
  • Advanced fault finding and support as well as proactive problem solving of the following
  • All aspects of a Microsoft desktop environment, troubleshooting, general desktop software and peripherals, data backup
  • Configuring Right fax, WebEx, SfB, Acano, Blackberry Support, etc
  • Share permissions (File shares and mailbox)
  • Assisting and execute on Projects being implemented
  • Administer workstations as per laid down processes and procedures, adhering to ISO
  • Log and track 3rd Party calls, providing frequent updates to users
  • Supporting and setting up of mobile devices (i.e. iPad, iPhone (iOS), Samsung (Android), etc. support)
  • Installation and configuration of various software applications
  • Identify problem areas and escalate accordingly
  • IT Degree or B-Tech diploma
  • MCITP certified compulsory
  • ITIL v3 Foundation Certified
  • 5-6 years’ desktop and End User Support experience
  • Relevant qualifications such as A+, N+, C+, MCSE/MCIPT
  • Working knowledge of Microsoft Windows and Microsoft Office suite
  • Working knowledge and good understanding of a local area network (LAN)
  • Must have a solid technical background
  • Experience in ITSM (Service Management system)
  • Own Transport, drivers’ license
54

IT Support Engineer Resume Examples & Samples

  • Basic knowledge of LAN/WAN (Ethernet・TCP/IT etc.) and related experience
  • Basic knowledge of server (hardware, OS etc.) and related experience
  • Helpdesk, user support technician/operator experience and the case management ticket system experience (mandatory)
  • Effective communication skills via phone and email (both in Korean and in English)
  • Business Level English Skills
  • Possess and demonstrates strong logical-thinking skill, full of intellectual curiosity and high desire for self-development. Ability to come to the best solution by capturing the big picture instead of focusing only on the minor details/issues which only affect us/clients in a short run
  • Teamwork and willingness to roll up sleeves
  • Self development and teaching
  • 3Years of Experience IT support experience (PCs, etc)
  • Basic knowledge of LAN/WAN (Ethernet・TCP/IT etc.) and related experience. CCNA-level knowledge is preferred
  • Basic knowledge of server (hardware, OS etc.) and related experience. MCSA: Windows Server level knowledge is preferred
  • Helpdesk, user support technician/operator experience working as the member of global helpdesk and case management ticket system experience to use
  • Effective communication skills via phone and email (both in Korea and in English)
55

IT Support Engineer Resume Examples & Samples

  • LI-P
  • LI-UK1
  • LI-LOCS HULL, LIVERPOOL, MANCHESTER
56

IT Support Engineer Resume Examples & Samples

  • To provide a 1st / 2nd and 3rd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental KPIs and SLAs are met. Escalating where required. Whether it be a single end user or an IT peer the role requires the individual to support and solve all issues – no job is too big or small
  • To draft, support, audit and move the bar with regards to standards and the corresponding documentation. Helping define processes and measures to ensure their success
  • To audit, support and execute change management requests as required (which does include out of hours work)
  • To carry out ad-hoc requests as and when required
  • Contribute to the on call schedule for cases with critical impact
  • Mobile device support such as iPhone, Android and/or Windows Phone
57

Senior IT Support Engineer Resume Examples & Samples

  • Coach, mentor, and train members of the GSS Team in procedures, technical troubleshooting, customer service skills, and Waggener Edstrom Worldwide culture
  • Developing professional and technical development of direct reports when assigned. Evaluate employee performance and write team’s performance reviews and employee feedback on time when direct reports are assigned
  • Act as front-line communications/support for regional internal clients at all levels of organization and communicate ongoing business and client issues with Technology services team. Promote and implement TS strategy. Act as a TS information resource regarding local employee, business, and client issues
  • Administration, hands-on support, and the resolution of escalated technical issues that directly relate to our customer’s daily workstation experience including laptops, desktops, Macs, printers, scanners, webcams, mobile computing devices, and all other peripheral devices. Partner with other members of the TS team as appropriate to solve client issues
  • Administration, installation, configuration, hands-on support, and the resolution of escalated technical issues that directly relate to local/regional offices including phone, security, network, server, audio visual, power and air conditioning. Manage troubleshooting through working with vendors as required
  • Manage troubleshooting and resolution of infrastructure outages, security incident response, and emergency response. This may include performing local troubleshooting, vendor outreach, internal escalations, communication, and coordination with the local leadership team
  • Manage Technology Service projects such as office moves / refurbishments, hardware and process roll outs
  • Manage Agency projects as requested. Take ownership for projects segments as required. Manages vendors, negotiating best price and following process for quote, approval and payment
  • Provide call coverage for Service Desk and act as first and second-tier support for Agency employees. (e.g., user visits, walk-ins, Service Desk requests). Support Agency clients and client events both on and off site as required
  • Promote and implement TS strategy and act as information resources for technology services and business and client issues. Bring back regional user-base issues to the TS team
  • Record all incidents and tasks into ITSM software. Record new assets and track movements and re-assignments of existing assets using ITSM software
58

IT Support Engineer Resume Examples & Samples

  • Log all incoming enquiries onto ticketing system (salesforce.com)
  • Analyze enquiries submitted by employees via web, email or phone and respond in a timely manner
  • Assign all non-1st line calls and tickets to appropriate regional IT team
  • Retain ownership of enquiry through to resolution, providing regular updates on progress to requestor
  • Escalate enquiries as appropriate
  • Ensure achievement of service level agreements (SLA's)
  • Update and maintenance of Knowledge Base tool
  • Work & maintain a high level of communication with Extended Global Helpdesk team to achieve Goals
  • Focus on Customer Satisfaction and Advocacy
  • Provide technical support, troubleshooting & resolution of issues in multiple languages
59

IT Support Engineer Resume Examples & Samples

  • Review, revision and execution of change management requests as required
  • Perform site audits on technical infrastructure to ensure adherence to latest Amazon IT and Health and Safety Guidelines
  • Carry out ad-Hoc requests as and when required, supporting a wide customer bas
  • Coordinate asset and Inventory management including checks / audits in line with standards and processes including Return Merchandise Authorization (RMA) processes with suppliers
  • Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand
  • Provide mentoring and training to technicians and other engineers and act as technical contact for remote support teams as and when required
  • Project management: act as a single point of contact for projects; provide technical support/input to site and team projects and initiatives; keep key stakeholders informed of progress of projects and maintain project documentation; provide sanity check and technical execution of projects
  • Fluent German speaking skills; good understanding of English
  • Technical bachelor degree
  • MS Windows System Support experience
  • A background in Networking – LAN / WAN and Wireless
  • Detailed understanding of core internet technologies – Routing and Switching, DNS, DHCP, mail transport, OSI Model
  • Experience of data cabling / Computer Facilities knowledge
  • Working experience in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills and the ability to deal effectively with people at all levels and in different situations
  • Project management abilities and technical task execution experience
  • Vendor certification of the following would be beneficial: Linux/Unix System Support, MS Windows System Support, Cisco knowledge – LAN / WAN and Wireless
  • Telecom knowledge including VOIP / SIP and mobile technologies
  • IT / ICT further education qualification
60

IT Support Engineer Resume Examples & Samples

  • Provide field operations support to internal and external customers
  • Ensure the correct functioning and maintenance of all internal and external customer IT equipment and services
  • Travel to different customers’ location to perform onsite interventions
  • When required, act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer, internal resolver groups, and the Service Desk,
  • Carry out local repairs of faulty equipment and services
  • Manage the replacement of faulty equipment through the use of spares
  • Carry out site surveys for new customer premises for preparation for new product and services installation under the guidance of senior team members
  • Carry out preventive maintenance of equipment
  • Ensure that all the required Field Service data is provided and recorded
  • Manage local suppliers in the provision of services for the SITA Field Operations centre and report on services provided to management
  • Coach co-workers on operational process
  • Experience of working in the Airport / Airline industry preferred
  • Knowledge and understanding of LAN protocols and WAN infrastructures and data communications technologies
  • Understanding and the ability to install and configure servers and workstations (Microsoft)
  • Working knowledge of ITIL and Service Management practices and procedures
  • Ability to support Cisco LAN/WAN equipment
  • Knowledge and understanding of radio communication
  • Fluent Hungarian and English is a must
  • Active Driving license
61

IT Support Engineer Resume Examples & Samples

  • Manage user incidents routed from the Service Desk, or escalate where appropriate, ensuring the provision of a consistently high quality service and timely resolution of issues
  • Perform first and second level support for the following: PC configuration (desktops and laptops), VPN connections, PC software (site-specific and enterprise), peripherals, LAN connectivity, and additional devices/software/hardware as needed (i.e. printers, copiers, mobile devices, A/V equipment)
  • Provide an efficient and effective support service to on site and remote users
  • Setup new users and support resources of terminated users
  • Perform first level and second level support
  • Basic Active Directory administration (i.e. account changes and permissions)
  • Ensure adherence to all relevant internal, external and site-specific policies, processes and Standard Operating Procedures relating to data security, the network and its applications, and account access/management
  • Order and track supplies, carry out asset management & dispersal, and fulfil all documentation requirements for supported sites
  • Work with various vendors as needed to support site specific services, hardware, and software
  • Asset management of all IT equipment on site
  • Undertake any other duties reasonably requested to meet business needs
62

IT Support Engineer Resume Examples & Samples

  • Provide Support for DST’s ICT end users via telephone, email and online tickets
  • Provide accurate and timely diagnosis and rectification of ITC faults
  • Analysing system architecture, planning and implementing more efficient and effective client device management practices
  • Performing hardware repair and maintenance
  • Identifying and addressing complex usability problems
  • Providing expertise in troubleshooting group routing and networking along with managing switching infrastructure
  • Resolve or escalate problems and service requests according to established procedures
  • Work proactively to ensure prompt resolution of support cases and the highest possible levels of satisfaction
  • Participate in out of business hours on-call rota to manage escalations from Second Line providing critical expertise 24x7
  • Assist in out of hours maintenance tasks
  • Manage prioritisation of workload to ensure response-time SLA commitments are met
  • A working understanding of
  • Backup technologies
  • Anti Virus technologies
63

IT Support Engineer / Team Lead Resume Examples & Samples

  • Track performance of the support service teams and service level agreements and take corrective action where needed
  • Establish client relationship, agree points of interaction and escalation, and ensure the continuous delivery of the service according to the SLA
  • Manage and reduce call volumes. Resolve escalated problems and take corrective action
  • Identify risks to delivery and drive the implementation of the appropriate solution to reduce the likelihood of escalations and/or delivery impact to business and the end users. Improve and integrate risk management practices within day to day operation and ensure team members comply
  • Identify and automate services including implementation of self-help systems and ensure a high adoption of productivity tools and services through communication, training and hosting user empowerment days. Also get the support team to deploy, adopt and use productivity tools
  • Ensure adherence to all policies and processes as well as ensure all End User Support Services policies and processes are revised annually and improvements made to improve effectiveness
  • Act as people manager to a team of IT Support Engineers, taking responsibility for the operational management of the team, creating and executing plans and reporting on team activities in the required forums. Also ensure that employees reporting to you are engaged and understand their career opportunities, by taking responsibility for the training and development of team members
  • Develop annual KPI’s and Personal Development Plans (PDP’s)/training plans for team reporting to you. Review performance monthly against set KPI’s and PDP’s
  • Involvement and contribution to projects. Timeously complete project tasks according to the agreed scope of work
  • Assist with official communications, managing communication expectations and adhering to Dimension Data communications ethics and policies
  • Assisting with Change and Release Management for corrective and enhancement requests for IT Services on all environments including networking infrastructure, server environments and applications
  • Ensuring that VIP requests are recorded, addressed, communicated and executed timeously
  • Monthly reporting for the End-User Support Services environment
  • Required to be always available and work afterhours when required
  • To add value and improvement of overall service levels to end users. A value added focus on customer satisfaction with the ability to provide frequent communication and follow-ups to customer requests
  • Innovate and identify new methods to improve end user self-service
  • Identify and implement new methods to automate repetitive support activities
  • Ability to meet and exceed the relevant service level agreement under a pressured work environment
  • Ability to interface and manage large volumes of demanding end users
  • Ability to grasp and support new technologies with minimum disruption to business
  • Leadership – Understanding how to lead people. Anyone can manage people. Can you lead them? Solid proof required
  • Proactive problem solving, quick grasping of issues to ensure swift resolution
  • Display the ability to mentor and coach others whilst empowering them to achieve more
  • Excellent client service orientation and impeccable relationship building skills
  • Operate well in a team environment
  • Passion – In both personal live and work
  • Exceptional vernacular and written communication skills and attention to detail not negotiable
  • Responsible, good temperament, team player, presentable and knowledgeable
64

IT Support Engineer Resume Examples & Samples

  • 2+ years supporting Microsoft Windows in an enterprise environment
  • 2+ years PC hardware support experience
  • Understanding of computer networking concepts
  • Proven ability in communicating verbally and in writing with peers, management, contractors and vendors
  • Willingness to work flexible shifts. This includes occasional weekends, evenings, and holidays (if needed). Site hours are Sun-Sat 5am-8pm Eastern. Some afterhours support may also be required during change management tasks
  • Experience working autonomously with limited supervision
  • Able to lift 25lbs
  • Linux systems administration skills
  • Microsoft MCSE, MCITP Systems Administrator (Active Directory) and Cisco CCNA certifications
  • Mac OS troubleshooting
65

IT Support Engineer Resume Examples & Samples

  • Provide technical support to end user systems including application installation and configuration, troubleshooting, debugging for peripherals and other desktop computing requests
  • Configure and install client hardware such as laptop and desktop systems for Windows, MAC and some Linux OS
  • Manage ticketing system, triage tickets according to the published SLA’s
  • Provide phone provisioning and support including phone deployment and basic phone administration and troubleshoot
  • Support office network, servers, and conferencing systems
  • Support end point network connectivity installation and troubleshoot
  • Provide support to virtual computing applications and environments
  • Provide employee onboarding and off-boarding support and activities including system imaging, account creation/termination, desk area setup, user system setup and new hire orientation, etc
  • Data backup and restore of user systems
  • Support front office logistics and processes change management, incident management, communications; manage incident response phone bridge and facilitate post mortems for outages
  • Assist computer hardware and accessories procurement for local users by working with HQ IT and the local office management
  • Conduct periodic computer accessories inventory check and update
  • Provide general user desktop computing training to help users be familiar with the technologies, IT processes, procedures and policies
  • Perform tasks assigned for front office user facing projects
  • Data gathering for metrics
  • Documentation for Front Office solutions and operation guides
  • Minimum 6 years of proven experience supporting the IT or Engineering Operations working in a fast-paced start-up environment
  • Demonstrate knowledge and proficiency in setup, configuration and troubleshoot for Windows, MAC OSX and Linux systems
  • Demonstrate better understanding of networking particularly media types and use and TCP/IP, troubleshoot and resolve issues with IT team in HQ
  • Team player with the can-do attitudes and ready to contribute new ideas to build a strong support team
  • Hard working and flexible with the work schedule assigned
  • Enjoy working with diverse talents in a fast and changing pace environment
66

IT Support Engineer Resume Examples & Samples

  • Carry out ad-Hoc requests as and when required, supporting a wide customer base
  • Continuously be focused on your customers, delivering an outstanding level of service
  • Represent the IT department in site meetings / conference calls
  • Produce weekly reports covering metrics and work performed
  • Contribute to sites on call schedule
  • Provide mentoring and training to technicians and other engineers and act as the technical contact for remote support teams as and when required
  • Holds a detailed understanding of core internet technologies – Routing and Switching, DNS, DHCP, mail transport, OSI Model
  • Strong analytical skills with proven problem-solving ability
  • Proven ability to operate in high-pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism
  • Full Driving license
  • Help Desk / Technical support management experience
  • Ability to develop the skills needed to support specific Fulfilment Centre Automated Systems
67

IT Support Engineer Resume Examples & Samples

  • Perform random site audits on technical infrastructure to ensure adherence to latest Amazon IT and Health & Safety guidelines
  • Linux/Unix System Support experience
  • Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills and the ability to deal effectively with people at all levels and in different situations
  • Strong analytical skills with proven problem solving ability
  • Proven ability to operate in high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism
  • Ability to develop clear and concise documentation. · Demonstrated willingness to learn and apply new technology
  • Previous experience in a dynamic environment with a high degree of customer service focus
  • Ability to develop the skills needed to support specific Fulfillment Centre Automated Systems
  • Ability to coordinate with corporate-based support groups to implement IT changes
  • Proven ability to learn and apply new technology
68

Senior IT Support Engineer Resume Examples & Samples

  • Previous experience in which high levels of initiative, judgment, and tact have been demonstrated
  • Ability to develop clear, concise documentation
  • Superior technical aptitude, written and oral communications skills and experience and the ability to deal effectively with people at different levels and in different situations
  • Active Directory and Windows Server administration. Windows Vista and XP System Support
  • A broad understanding of networking technologies both wired and wireless. Port level troubleshooting of Cisco switches and data cabling knowledge
69

IT Support Engineer Resume Examples & Samples

  • Support all IT Hardware, Software, and Local infrastructure within a very fast-paced and demanding environment
  • Be a main point of contact for individuals reporting or highlighting issues with systems or equipment
  • Troubleshoots and resolves systems errors and failures to root cause
  • Trouble shoots network issues to root cause
  • Must have excellent verbal and written communication skills in English and another major European Language. This includes the ability to explain technical terminology to non-technical end users
  • Must possess a keen attention to detail
  • Must have knowledge in Microsoft Windows 7 and additionally one or more of the following: Mac OS X, Linux, MySQL
  • Specific knowledge in Microsoft Office Products and client applications required
  • Hardware and software troubleshooting experience required
  • IT education or 2-3 years of experience on relevant position preferably in operational environment
  • A good understanding of computer and networking concepts including data cabling. Cisco qualification desirable. Knowledge of TCP/IP, DHCP, DNS protocols
  • Strong sense of customer service
  • Methodical problem solving and excellent analytical skills
  • Demonstrates strong initiative (is proactive) and motivation with the ability to learn quickly
  • Ability to effectively solve hardware and network issues in an operational environment
  • Background with Exchange and Active Directory
  • Former IT experience or training
70

IT Support Engineer Resume Examples & Samples

  • The supervision and day-to-day management of a team of IT technicians, including managing workloads of the team and reporting back to the IT manager and regional IT management
  • Experience supervising a team, or leading a group of peers
  • Proven ability to operate autonomously in high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism
71

Associate IT Support Engineer Resume Examples & Samples

  • Field incoming interactions to the Help Desk via phone, email and self-service regarding computer related and mobile device related requests and issues
  • During end user interactions, document all pertinent user information, request/issue details and troubleshooting steps taken in the ticketing tool
  • Using company established rules, prioritize end user’s requests and issues
  • Using documented policies and procedures and IT management tools, troubleshoot and resolve the issue/request or escalate to the appropriate group
  • Communicate effectively with end users in all stages of the incident management process; including initial interaction, triage, escalation and status updates as requested
  • Manage individual incident queues in a timely manner to ensure all end user requests and issues are addressed within their appropriate SLA
  • Attend training sessions to learn relevant IT knowledge and company specific applications to provide timely support to our end users
  • Participate in team projects that enhance the effectiveness of the Help Desk
  • Other duties as needed
  • Associate’s Degree in Computer Science or other related field or 1.5 years equivalent work experience
  • Working knowledge of computer hardware and software
  • Working knowledge of computer operating systems; including Windows XP, Windows 7 and OS X
  • Understanding of Active Directory, Exchange Management Console, SCCM, Mobile Iron, Citrix XenDesktop and Cisco VPN
  • Understanding of mobile device support; including Blackberry, Android and iOS
  • Interpersonal skills, with a focus on rapport-building, listening and questioning skills
72

IT Support Engineer Resume Examples & Samples

  • 3 years of experience in technical software support, providing ticketed or phone support
  • Experience with backup & recovery preferred
  • Experience with planning or executing system and site recoveries are a bonus
  • Advanced networking and server troubleshooting skills
  • In-depth technical knowledge of Windows Operating Systems
  • Working to above average knowledge of Linux, VMware, HyperV, Storage
  • General or above average knowledge of database technology including MS Exchange and MS SQL Server
  • Ability to write simple to complex SQL queries
  • Programing experience is a bonus
  • To perform this job successfully, an individual should have knowledge of a broad range of software and technologies
  • Basic understanding of concepts of Security, Encryption, Compression, the Cloud, Big Data, File Systems
73

Mainframe IT Support Engineer Resume Examples & Samples

  • L1/L2 Technical Support operations including request fulfilment tasks
  • Technical operations including troubleshooting, software configuration, patching, and upgrades on Linux and Windows VMs
  • Deliver project milestones and tasks assigned by team on schedule, communicating progress regularly on team stand-up meetings
  • On call support on rotation basis with other colleagues for emergency issues / outages with systems / applications
  • Language: English (Writing/Speaking)
  • Preferred: Bachelor's, Computer Science or Information Technology or equivalent
  • Preferred: Any Certifications
74

IT Support Engineer Resume Examples & Samples

  • Day to Day users support for Thales Qatar employees and visitors
  • Setup and troubleshooting PCs, Printer and other equipment
  • Administration and backup of the MS Windows Server
  • Administration of the Network switches and router
  • Administration of the Telephone system PABX
  • Application of Security policies and ensure compliance
  • A Bachelor’s degree from an accredited university or college in Computer science or related field required
  • 2 years’ experience in similar IT support position
75

IT Support Engineer Resume Examples & Samples

  • 1st / 2nd level support for end users’ (VIPs) workplaces remotely and onsite
  • Acting as main contact for our Global and European VIP users
  • Coordination and prioritization of the generated Service Requests
  • Answering technical queries to end users whilst empathizing with the client
  • Collecting needs and requirements of the local business and translating them into IT requirements
  • Analyzing and resolving of incidents (independent and in cooperation with other support units)
  • Documentation of all resolution steps in our ITSM system
  • Highly proficient in spoken and written English
  • A technical education and a minimum of 2 years’ experience in a high performance IT Support/Helpdesk service
  • Knowledge about ITIL and their defined procedures
  • Experience in usage of ticketing tools (like Service Now, Siebel etc.)
  • Knowledge of current Microsoft Windows desktop and server operating systems
  • The ability to liaise with executive end users confidently and efficiently
76

IT Support Engineer Resume Examples & Samples

  • Work proactively with IT and Marketing teams to prep and distribute all required technology hardware/software for all events
  • Lead projects and develop solutions to improve on delivering technology needs required for Marketing events
  • Provide Audio/Video conference support for marketing events and meetings as required
  • Provide IT support for trade shows and other marketing/sales related events
  • Travel with Marketing teams to Marketing events to perform setup of technical equipment, onsite support, and breakdown of technical equipment
  • Collaborate with other teams (Sales, Product, Sales Engineering, Engineering, etc.) to ensure Marketing team is empowered with the latest RingCentral technology
  • Establish streamlined processes aligned with your responsibilities
  • Provide service and/or technology leadership owning the direction of the roadmap of IT in alignment with the Marketing team’s requirements
  • Participate in all IT related functions which would include projects and end user support when not traveling to events
  • Keep abreast of trends in technology and its application to understand how they can improve the technology used to deliver demo’s to customers at RingCentral’s Marketing events
  • May be required to be on call 24x7 to respond to urgent needs for support of Marketing events
  • Collaborate with event facilitators and IT vendors to ensure technology requirements for the event is met
  • Maintain confidentiality and privacy in all dealings with RingCentral customers and vendors when supporting Marketing Events
  • Maintain operating systems & application updates for Mac OS & Windows laptops; in depth knowledge of both operating systems
  • Mobile device configuration & management; iOS & Android
  • Experience troubleshooting and supporting Apple, Google and Microsoft based configurations (iPad, iOS, iPhones, MacBooks, Microsoft Windows based desktops/laptops, Android devices and related software like Microsoft Office Suite, Internet Explorer, Chrome, etc..)Experience working with Audio / Visual related equipment
  • Inventory management - secure & safe packing equipment, tracking
  • VoIP hosted infrastructure
  • Network LAN, WAN, and Wireless experience: engineering, maintaining, troubleshooting
  • Ability to work with little or no supervision from direct managerStrong sense of urgency with an attitude of never giving up until the issue is closed to the satisfaction of the customer
  • Demonstrated analytics and problem solving skillsExcellent customer service and communications oriented skills with the ability to handle sensitive and challenging support situations with a calm and methodical approach
  • Self-motivated individual capable of working in a face-paced, dynamic environmentDetail and results oriented; skilled at both planning and hands-on executionAbility to excel in a team-oriented, collaborative, and fast-paced environmentStrong documentation skills
77

IT Support Engineer Resume Examples & Samples

  • Customer relationship: Gather accurate details relating to user queries or problems, log the calls on IT Europe’s IT Service Management application and provide technical support by means of telephone, remote or desk side support whilst always being empathetic to our clients’ needs and ensuring we deliver a very high level of customer service
  • Incident Management: Ensure that all reported incidents are logged within IT Europe’s IT Service Management application, then either resolved in person or allocated to an appropriate Support Engineer / Specialist to ensure that they are solved within the defined SLAs. Once an incident has been resolved the incident ticket must be closed in accordance with appropriate information being captured
  • Configuration Management: Managing of IT assets like desktops, laptops (end-user) equipment in our ITSM application ensuring a clean CMDB is maintained
  • End User Provisioning: The setup, change or removal of end user IT equipment. This includes PCs and end user applications, setup of users on the telephony systems, etc
  • Support: Provide support to end users to resolve issues in a timely manner whilst maintaining a high-level of customer service. We place our clients at the centre of everything we do
  • Working with others: The IT Europe Infrastructure team are multicultural and operate within a virtual team, building and maintain strong relationships with your colleagues is key to our success
  • Ability to set the focus of their work to help the client
  • Ability to communicate with the clients in a highly professional way
  • A team player but also able to work independent, self-organized and self-motivated
  • Ability to quickly gather and understand technical problems
  • Ability to translate business requirements into technical deliverables
  • Interested to learn and to improve themselves regularly
  • Goal oriented to analyse and solve all requests in the given SLA’s
  • Knowledge of Microsoft Office suite
  • Knowledge of hardware (Laptops, PC’s, Mobiles) with understanding of servers
  • Understanding of Microsoft Active Directory and Microsoft Exchange
  • Knowledge of mobile devices (Handhelds)
78

IT Support Engineer Resume Examples & Samples

  • Bachelor’s degree in Computer Information Systems or a related field
  • Two (2) years of proficient support experience in the Information Technology field with specific emphasis on Microsoft software infrastructure and mobile devices
  • Pass G Suite Administrator exam within 30 days of hire date
79

IT Support Engineer Resume Examples & Samples

  • Support: Provide support to end users to resolve issues in a timely manner whilst maintaining a high-level of customer service. We place our clients at the center of everything we do
  • Ability to set the focus on client service
  • Interested to learn and to constantly improve
  • Goal oriented to analyze and solve all requests in the given SLA’s
  • Knowledge about ITIL and the defined procedures
  • Experience in usage of ticketing tools (ideally Service-Now)
  • Knowledge of mobile devices (Handhelds) and MDM
80

IT Support Engineer Resume Examples & Samples

  • Desktop support including setup/build of new laptops and desktops (Windows and Mac) with break/fix support of both
  • Ability to support Google mail/calendaring and drive
  • Setup and support of mobile devices (Android and Apple iPhones)
  • Troubleshooting network connectivity in a LAN/WAN environment
  • Works with vendor support contacts to resolve technical problems with services provided
  • Telephony, set up, administration and break/fix support
  • Networking including the setup, configuration and break/fix support of network switches both for office and lab environments
  • Knowledge of DNS, TCP/IP and other networking concepts
  • Installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance
  • Virtual server provisioning, administration, patching
  • Backups and storage administration, monitoring and support
  • Firewalls, basic break/fix support/remote hands
  • Work closely with the UK office manager to understand the needs of the business and translate these in IT deliverables
  • Work closely with the Seagate core IT teams of GFO (Global Firewall operations) and GNO (Global Network Operations)and GCC (Global communication and collaborations)
  • Adhere to all standard Seagate processes for incident and problem management
  • Ensure adhesion to Seagate IT change control process
  • Work closely with Global Service Desk
  • Manage the IT budget for the UK Office, reporting to the CSSG IT Manager
  • Take ownership of customer issues reported and see problems through to resolution
  • Planning and undertaking scheduled maintenance upgrades
  • Setting up accounts for staff, ensuring that they know how to log in
  • Repairing equipment and replacing parts
  • Maintaining records of software licences
  • Managing stocks of equipment, consumables and other supplies
  • University degree educated ideally in the field of computer science
  • Microsoft MCSE
  • Cisco CCP
  • ITIL foundation
81

Lead IT Support Engineer Resume Examples & Samples

  • 2+ years experience supporting Microsoft Windows 7
  • Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
  • Proven skills in PC repair, troubleshooting, deployment, and liquidation
  • Proven ability to work successfully with limited supervision
  • Experience with scripting, programming, or SQL
  • Experience with server administration (Windows or Linux)
82

IT Support Engineer Resume Examples & Samples

  • Understanding of basic computer/network concepts and terms
  • Experience in Microsoft Office applications including but not limited to MS Word, Excel, Power Point, and Outlook
  • Stand/walk for 10-12 hours at a time
  • Willingness to work flexible shifts and schedule including weekends, nights, and holidays
  • Experience troubleshooting and maintaining laser printers and zebra printers
  • Inventory management skills
  • Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, managers, and vendors
  • Network + Certification or equivalent experience/knowledge
83

Desktop IT Support Engineer Resume Examples & Samples

  • Administration of a Google Suite/Apps instance which includes user, policy, organization management
  • Provisioning new hire accounts in Google Suite/Apps and ChromeBooks for select new hires
  • Providing day-to-day support and troubleshooting of IT related issues
84

IT Support Engineer Resume Examples & Samples

  • Diagnosing and resolving more complicated technical issues
  • Setting up and configuring laptops, desktops and phone devices
  • Ensuring security and upgrades which are applied and kept up to date on desktops and laptops
  • Fault-finding to laptops and desktops
  • Reporting faults and maintaining logs on, printers, desktops and laptops
  • Maintaining and analysing Asset Tag data bases
  • Coordinate simple IT projects
  • Hold a BA/BS degree, desired in IT area
  • Have a 2-4 years of experience in providing IT support, ideally in Field Services or a help desk environment
  • Are fluent in English (both spoken and written)
  • Are willing to provide the highest level of customer service
  • Have good analytical and problem-solving skills and attention to details
  • Are results focused and have an ability to meet deadlines
  • Are capable to concentrate on many tasks at the same time
  • Have excellent communication skills
  • Are well organised team player
  • Are taking full responsibility for the assigned task
  • Are able to deliver your work reports in the appropriate business manner
85

IT Support Engineer / Systems Analyst Resume Examples & Samples

  • Monitoring automated problem reports and responding appropriately
  • Working directly with customer support teams to resolve reported issues
  • Connecting to customer systems and troubleshooting problems
  • Analyzing performance and providing recommendations based on results
  • Establishing relationships with key customer technical resources
  • Resolving customer reported issues and defects
  • 1 – 5 years in a technology field
  • Excellent interpersonal skills and the ability to interact with customers via phone
  • Previous experience providing level 1/2 support to customers
  • Experience using Remedy
  • Knowledge of Unix and/or Linux operation systems from a command line perspective
  • Flexibility to work overtime and/or weekends when necessary (standard working hours are 8am-5pm)
  • Ability to report issues reported by the customers using spreadsheets
  • 1+ years scripting experience with Perl/Python
86

IT Support Engineer Resume Examples & Samples

  • Be a mentor and leader on the Enterprise Voice Product to all peers working in the greater team
  • Be an escalation point for all other engineers that required guidance on Enterprise Voice
  • Keep up to date with MS Lync and related Unified Messaging infrastructure technologies and networking
  • Minimum 3-5 years technical experience in core Microsoft technology’s and relevant project related deployment experience
  • Minimum 5 years technical experience in Microsoft Exchange Server
  • Minimum 5 years technical experience in Unified Communications
  • SBA’s & SBC’s
  • Presales and Client Engagement
  • Creation of high and low level designs
  • TOGAF (Advantageous)
  • Excellent business writing and communication skills
  • Strong documentation skills required
87

Junior IT Support Engineer Resume Examples & Samples

  • 1st/2nd Line Support to 300+ users in London, South Africa, Dublin and Tel Aviv
  • Ensuring local documentation is up-to-date and providing user support documentation to the business proactively
  • Completing administration tasks, Documentation and updating of process
  • Auditing local hardware and software
  • Desktop moves and changes
88

Senior IT Support Engineer Resume Examples & Samples

  • 2-5 years of technical helpdesk or equivalent experience
  • Working knowledge in L2/L3 networking
  • Working knowledge of DNS, DHCP, VoIP
  • Working knowledge of IPSec and VPN tunnelling, GFW mechanism desirable
  • Experience with Cisco and Dell server
  • Experience with enterprise storage devices (vSAN, VNXe)
  • Experience with Cisco Meraki and Cisco or Juniper (IOS, JunOS) switching desirable
  • Experience in one or more of the following scripting languages (ruby, Python, perl, bash) highly desirable
  • Ability to configure ports and carry out basic telecom and network troubleshooting
  • Demonstrates ability to plan and document projects
  • A focus on end-user satisfaction over technical perfection
  • Personable and presentable demeanour, consulting experience highly desirable
  • Demonstrated ability to communicate at all levels of technical expertise and seniority, inside and outside the organization, both verbally and in writing
89

IT Support Engineer Resume Examples & Samples

  • Experience with Windows, MS Office and O365
  • Experience with desktop image management
  • Experience with patch management
  • Experience with SCCM a plus
  • Solid understanding of desktop or laptop hardware configuration
  • Solid understanding of Windows networking
  • Solid understanding of streaming media and video conferencing system management a plus
  • Detailed troubleshooting skills
  • Excellent verbal and written communication skills - ability to interpret end user technology related questions
  • Ability to accurately document procedures
  • 3-5 years of experience in a technical support role required
  • Knowledge of Microsoft desktop hardware and software required
  • PC based audio/video technologies preferred
  • Formal trade school preferred
  • Associate's Degree preferred
90

IT Support Engineer Resume Examples & Samples

  • Be a main point of contact for individuals reporting or highlighting issues with systems or equipment (primarily Lockers)
  • Troubleshoots and resolves systems errors and failures
  • Trouble shoots network issues
  • Fluent English & French
  • Knowledge of one or more of the following: Mac OS X, Linux
91

IT Support Engineer Resume Examples & Samples

  • Be a main point of contact for individuals reporting or highlighting issues with systems or equipment (primarily lockers)
  • Fluent English & German (this includes the ability to explain technical terminology to non-technical end users)
  • Must have knowledge in Microsoft Windows 7
  • Specific knowledge in Microsoft Office Products and client applications desired
  • Basic understanding of computer and networking concepts
  • To have flexibility in working hours and shift patterns to provide cover for operational requirements (European hours)
  • Knowledge of one or more of the following: Mac OS X, Linux,
92

Associate IT Support Engineer Resume Examples & Samples

  • BA/BS in Computer Science or Engineering strongly preferred
  • 1-2 years of related experience preferred
  • Familiarity with: Windows 7/10, Web Servers (IIS), TCP/IP, LAN/WAN, Microsoft Exchange, Office 365, Internet Explorer/Firefox/Chrome
  • Familiarity with commercial incident tracking software
  • Experience with laptop/notebook hardware and wireless networking is required
  • Must be familiar with networking concepts and processes
  • Excellent written and verbal communication and problem solving skills are essential to your success in this role, as you will be working with remote employees and high level executives
  • LI-PR1
93

Junior IT Support Engineer Resume Examples & Samples

  • L1/L2 Technical Support operations including request fulfilment tasks
  • Technical operations including troubleshooting, software configuration, patching, and upgrades on Linux and Windows VMs
  • Deliver project milestones and tasks assigned by team on schedule, communicating progress regularly on team stand-up meetings
  • On call support on rotation basis with other colleagues for emergency issues / outages with systems / applications
  • Language: English (Writing/Speaking)
  • Preferred: Any Certifications
94

IT Support Engineer Resume Examples & Samples

  • Bachelor degree in Computer Science or related field or an equivalent combination of education and experience
  • Minimum of two years progressively responsible experience in ensuring end-user satisfaction with IT systems
  • Ability to multi-task and follow through with user requests for assistance
  • Basic spoken and written English
  • Strong knowledge of Cisco & Polycom Video system(MCU, TelePresence, Jabber client, WebEx)
  • Experience in network support and voice system support
  • Have knowledge and experience in networking and server administration
  • Work hard, open-minded
  • Have experience in working in global company is a plus
95

IT Support Engineer Resume Examples & Samples

  • 2+ years supporting PC hardware and Microsoft Windows in an enterprise environment
  • 2+ years supporting Mac in an enterprise environment
  • Experience with trouble ticketing systems
  • Experience administering G Suite, Jira, and Confluence
  • Understanding of directory services including Active Directory and LDAP
  • Experience with data cabling and computer facilities maintenance
96

IT Support Engineer Resume Examples & Samples

  • Provide first-contact, remote support for desktops, laptops, printers, peripherals and other computer related devices
  • Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents
  • Troubleshoot and resolve system hardware and software problems
  • Participate in monitoring and maintenance of system key process improvements
  • 1-3 years of Helpdesk or Deskside support experience
  • Must have knowledge in Microsoft Windows 7 and additionally one or more of the following: Mac OS X, Linux
97

Senior IT Support Engineer Resume Examples & Samples

  • Day to day administration of all IT systems that keep the company running smoothly
  • Administration of physical hardware ensuring the integrity of all company data
  • Technical point of contact and escalation path for support personnel & general staff
  • Ability to translate customer needs into technical solutions
  • Recommend best practices & procedures to senior IT management (e.g. BYOD, remote access, etc.)
  • Assist in defining IT policies
  • Manage relationships with third parties and vendors providing IT services to the company
  • Implementing security policies (e.g. firewall configurations, management of employee ID cards, etc.)
  • Asset management of both physical hardware and software licensing, IT assets inventory and related purchasing
  • Assisting senior IT management in developing and implementing IT strategy
  • Assisting senior IT management in developing IT policies that conform to overall IT strategy
  • Provide accurate cost estimations on projects for budgeting purposes
  • Document every aspect of IT (e.g. server configurations, networks, proposed changes, procedures and policies)
  • Supporting physical hardware on-site and at multiple remote locations
  • Act as team lead for other support staff
98

VIP IT Support Engineer Resume Examples & Samples

  • The VIP support engineer will be sensitive to the protocol and etiquette needs of the GEC. Professional appearance and behaviour is expected at all times
  • The VIP support engineer will excel in service delivery, technical ability and mobility support
  • Drive service excellence through ITIL based continuous improvement planning and regular stakeholder service reviews
  • Support and maintain local hardware infrastructure at London Victoria office, interfacing with wider internal teams where appropriate
  • In conjunction with the IT Service Desk, act as single point of contact for the GEC, diagnosing breakdowns/faults and taking corrective, remedial action as necessary
  • Support for all existing IT related provided equipment such as PCs, Macs, printers, phones and tablets
  • Assistance with testing and integrating new IT provided equipment as required
  • All software support requirements for standard office applications such as Microsoft Office as well as internal applications
  • Conference room support from testing AV equipment and connectivity prior to the beginning of meetings and being on standby if problems occur during meetings
  • Other projects such as offsite conference support as needed
  • Experience in an executive-level hands-on desk side support role required
  • A motivated, innovative and committed individual is required to succeed in this role
  • Prepared to demonstrate an enormous amount of flexibility by being ‘highly available’ to the GEC and ensuring that they are sufficiently supported at all times
  • Advanced knowledge of Windows operating systems, Microsoft Office software, Mac OS & Google support
  • Proficient with PC hardware repair and can troubleshoot/resolve software and operating system issues on both Windows and Apple products
99

IT Support Engineer Resume Examples & Samples

  • Investigates and resolves software and hardware problems for end users through established processes and procedures
  • Answers, evaluates and prioritizes incoming work order system (telephone, voice mail, e-mail and in person) requests to assist users experiencing problems with hardware, software, networking, and other related technologies
  • Interviews users to collect information about the problem and lead users through diagnostic procedures to determine source of error/problem
  • Sets-up computers, phone system, software and peripheral equipment for new company hires
  • Sets-up users on network and provide user name and password access to specified systems
  • Trains users on software
  • Assists with Network Administration including connections, hardware and programming configuration, based on vendors Cisco, Microsoft, Dell, IBM
  • Utilizes particular technical skills in Active Directory, DNS, DHCP, and server management / maintenance
  • Optimizes site connectivity, desktop performance and user experience (daily complaints)
  • Operating Systems: Windows XP 7,8,10 , Windows Server 2012/R2
  • Software Applications: MS Office 2010/2013/2016, GoToAssist, Symantec Backup Exec, etc
  • Hardware: Identify systems components and assemble functional systems, develop and implement preventative maintenance plans, configure data storage devices, optimize memory, use meters and lab tools, knowledge of and practice lab safety precautions
  • Network: LAN/WAN, TCP/IP, Active Directory, Group Policy, DNS, DHCP, VPN, DOS, MS Remote Desktop Connection
  • Customer orineted
100

Executive IT Support Engineer Resume Examples & Samples

  • To be continuously aware of the safety and security considerations required on site and to ensure that all work practices and procedures will be safe to her/him and others
  • Maintains effective and professional customer relations at all times
  • Understands the general sensitivity, priority and urgency around our most senior leaders
  • Prevents, troubleshoots and solves technical issues reported by end-users within the End User Computing infrastructure
  • Performs planned and unplanned activities including but not limited to IT PC health checks, pre-travel IT checks, Operating System installations, and maintenance of a variety of personal devices including smartphones, tablets and laptops
  • Involved in the coordination of individual IT escalations
  • Provides sound advice and support to Senior Executives on IT related requests or queries within the set boundaries of Information Risk Management, company Demand Policies and other available guidelines
  • Accurately documents the facts related to the incident or query, the troubleshooting steps taken and its resolution in the relevant ticketing database, as well as the associated time writing activities
  • Provides end-to-end planning and support for the IT requirements of the (virtual) Executive meetings/events, including Executive IT meeting room setup and event preparation, ensuring a smooth running of the event. Coordinates the follow up of any issues that may arise during the event
  • Shares and documents knowledge, thus working in a professional manner and fostering team spirit
  • Adheres to a formal dress code and professional conduct at all times
  • Occasionally travels to support business needs when required, mainly in country
  • Fulfills the assigned shift during business hours and performs standby duties on a rotational basis
101

IT Support Engineer Resume Examples & Samples

  • Experience in desktop, printer, and network troubleshooting
  • Familiar with systems analysis and design, application development and object oriented programming
  • Basic knowledge of VB.Net and MS SQL
  • Excellent written, oral and interpersonal communication skills
  • Highly self motivated, resourceful and has creative problem solving skills
  • Willing to work on shifting schedule
102

IT Support Engineer Resume Examples & Samples

  • Must have 4+ years IT experience and 2+ years’ experience building, rebuilding, deploying and maintaining PC’s
  • Must be able to troubleshoot issues with peripherals and have a good understanding of IP Networks, remote connection tools, DOS troubleshooting commands and familiarity with wireless networking
  • Must be able to work effectively and efficiently and have strong organizational skills and the ability to make good decisions and problem solve
  • Our recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements. Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt recruiter to discuss this position with you
103

Trainee IT Support Engineer Resume Examples & Samples

  • Customer service background
  • Call logging experience
  • Ideally come from service desk/Data Centre/IT support environment background
  • IT proficiency in use of PC Applications (e.g. word , excel, outlook)
  • Ideally any IT Qualifications
  • Good Team Working
  • Full Driving License
104

IT Support Engineer Resume Examples & Samples

  • Support and maintain end-user desktops, mobiles, phones, headsets, printers, projectors, TVs, Space balls, laptops for Cologne Align Technology employees. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance
  • Providing infrastructural and network support
  • Installing, configuring and troubleshooting desktop applications
  • Create, troubleshoot, disable and delete user accounts
  • Attend service requests and incidents either by phone, ticketing system or by direct contact
  • Participate in IT Infrastructure projects and perform additional tasks as needed
105

IT Support Engineer Resume Examples & Samples

  • Strong leadership skills, a proactive attitude, and excellent verbal and written communication skills
  • Successful track record of driving projects to completion
  • Experience leading/supervising AV technicians
  • History of Performing onsite analysis, diagnosis, and resolution of complex AV hardware problems for a variety of end users, and recommend and implement corrective solutions, including offsite repair as needed
  • Professional certification would be plus
  • 3+ Audio and Videoconferencing systems
  • 3+ Strong working knowledge of projectors, microphones, speakers, LCD/Plasma Displays
  • Strong hands on experience with Cisco / Tandberg / Polycom video conferencing system
  • Solid understanding of video technologies
  • Experience collaborating with organizational policy-makers to establish and enforce proper AV practices and procedures
  • Familiar with Receiving and responding to incoming calls, pages, and/or e-mails regarding AV software/hardware problems
  • Experience handling incoming booking requests for AV equipment and setup
  • Exposure to Tagging or labeling AV equipment owned by the organization; and audits of inventories to mitigate risk of damage or theft
106

IT Support Engineer Resume Examples & Samples

  • 3+ years’ hardware and software technical support experience
  • 3+ years’ experience maintaining home or small office networks
  • 3+ years’ experience with purchasing, assembly, and setup of desktop computers
  • Experience operating computers through a CLI
  • A firm sense of personal and professional ethics: you earn trust and maintain confidences, do what is right, and speak plainly and truthfully
  • A keen curiosity, always thinking of ways to improve our business, our customers' experience, our brand in the marketplace, and overall company efficiency
  • A willingness to learn, strengthen your skills, and apply them to new and potentially foreign problems
  • The ability to identify the essential tasks when presented with a list of problems or requirements, and execute them with minimal oversight
  • Approachability and patience when surmounting obstacles and supporting internal staff
  • Prior successes with multi-tasking while managing your time and priorities
  • A willingness to own projects and see them through to completion
  • Experience working in a fast paced, high volume, enthusiastic work environment
  • Excellent customer service experience — we are customer obsessed!
107

Lead IT Support Engineer Resume Examples & Samples

  • Partner with Leadership IT Support and Regional IT Manager to provide escalations and relay needed recommendations to improve processes and procedures to add efficiencies
  • Deploy, support and troubleshoot issues with equipment including workstations, servers, phones, mobile devices, printers, scanners, faxes and multi-function devices
  • Manage end user accounts, permissions and access rights in accordance with best-practices regarding privacy, security, change control processes, and regulatory compliance
  • Ability to explain and champion technical concepts to a broad audience
  • Advanced knowledge in creating and maintaining management level and detailed project plans
  • Strong analytical and project management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
  • Provide regular updates to management as requested by lead
  • Interface and take initiative to escalate as needed with 3rd party suppliers and internal IT teams to provide “smart hands” assistance for servers and phones. Work with business partners and other IT support teams to schedule and perform software and hardware improvements, upgrades, reconfigurations, and/or purchases
  • Analyze the performance of the supported devices, identify and report issues to the appropriate support groups
  • Setup Audio/visual and computer equipment as requested on or offsite
  • 7-10+ years of experience supporting infrastructure within a large environment
  • Experience leading projects and delegating daily work tasks under direction of leadership
  • Experience deploying, supporting and troubleshooting issues with hardware including workstations, servers, phones, mobile devices, printers, scanners, faxes and multifunction devices
  • Knowledge of current Cisco video conference equipment a plus
108

IT Support Engineer Resume Examples & Samples

  • 3+ years IT Work experience
  • Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft XP and Vista, MS office applications, network configuration, and memory Management
  • Working knowledge of remote access: Remote Desktop and Virtual Private Network
  • Must be customer focused and have effective productivity/work output
  • Must be a team player and able to work with minimal supervision
  • Bachelor's Degree in Management Information Systems, Information Technology, Computer Information Systems or Computer Science
  • Experience using administrative tools and working knowledge of MS Active Directory, Exchange 2003, DNS, DHCP, TCP/IP
  • Experience working in a wireless network environment
  • Working knowledge of troubleshooting ticketing systems such as Remedy
109

IT Support Engineer Resume Examples & Samples

  • Strong Networking Skills, Cisco CCNA and CCNP certification
  • Advanced Linux systems administration skillsand certification
  • Cisco CCNA, CCNP certification
  • Advanced Linux systems administration skills and certification
110

IT Support Engineer Resume Examples & Samples

  • New car software – ConnectedDrive support/workarounds
  • Maintain a high level of availability of the applications
  • Resolve and/or assist in any production incidents in order to re-establish the service as quickly as possible
  • Manage technical queries & and interactions
  • Deploy releases into production environments
  • Act, control and test technical/infrastructure operations on production (Infrastructure week-ends, Disaster Recovery tests)
  • Non-Production
  • Experience in direct communication / client site cooperation
111

IT Support Engineer Resume Examples & Samples

  • Responsible for the daily end-user support, including
  • Hotline support for the EskoArtwork users worldwide
  • First line trouble shooting and problem solving on infrastructure and business applications, using a ticketing based system,
  • Setup, configuration and delivery of workstations (Windows and Mac)
  • Installation of software applications
  • Test of new equipment
  • Participate in the setup and support of servers, communication infrastructure and network devices
  • Participate in the maintenance of IT systems, including security, backup, user administration
  • Communicate and co-operate with external partner(s) regarding problem solving
  • Participate as project member in the execution of specific and agreed IT projects
  • Assist and advice users in finding the best suitable solution for their needs. This relates to choice of systems, best working practices, integration of systems, etc
  • Participate in the order fulfilment process for new IT systems, i.e. typically workstations
  • Participate in making and updating documentation regarding IT procedures, frequently asked questions, knowledge base content, systems setup and systems maintenance
  • Give input to the IT strategy
  • Train and supervise end-users in the use of globally used applications / IT systems. “Globally” indicates across regions and departments
112

IT Support Engineer Resume Examples & Samples

  • Customer relationship: Gather accurate details relating to user queries or problems, log the calls on Europe IS’ IT Service Management application and provide technical support by means of telephone, remote or desk side support whilst always being empathetic to our clients’ needs and ensuring we deliver a very high level of customer service
  • Incident Management: Ensure that all reported incidents are logged within Europe IS’ IT Service Management application, then either resolved in person or allocated to an appropriate Support Engineer
  • Support: Provide support to end users. This includes PCs and end user applications, setup of users on the telephony systems, etc
  • Working with others: The Europe IS team is multicultural and operates within a virtual team, building and maintain strong relationships with your colleagues is key to our success
  • Highly proficient in spoken and written English and Czech
  • A technical education and a minimum of 2 years’ experience in a high-performance IT Support/Helpdesk service
  • Understanding of Microsoft Active Directory
  • Active English and Czech/Slovak is MUST
113

IT Support Engineer Resume Examples & Samples

  • Configure, deploy, and support desktops, laptops, and other end-user devices
  • Manage user accounts, security groups, mailing lists, and application access according to SOPs
  • Manage service desk, troubleshoot and resolve issues in a thorough, timely, and professional manner
  • Maintain detailed build documentation and change records
  • Support and maintain audio/visual and VoIP software and devices
  • Configure anti-virus, encryption, and other desktop security software
  • Maintain detailed hardware and software inventory
  • Off-hour support may be required on occasions
  • Bachelor’s degree in IT-related field or equivalent work experience
  • 5+ years of experience configuring and supporting Microsoft Windows 7 & 10 and macOS 10.8+
  • Experience in managing user accounts, security groups, and group policies in Active Directory. Experience with Mac management using Centrify a plus
  • Experience with endpoint protection and backup software such as ESET and CrashPlan
  • Experience in configuring and troubleshooting collaboration and productivity software including Gmail, GSSMO, Microsoft Office, Adobe Acrobat, and Outlook
  • Solid understanding of networking and security concepts such as DNS, DHCP, SSL, VPN, and encryption
  • Experience in administering Windows file server and print server
  • Experience with supporting VoIP and audio/visual systems
  • Working knowledge of Linux and VMware a plus
  • Must be detail oriented, organized, and able to multi-task, with a commitment to complete projects and tasks in a responsive, accurate, and timely manner
  • Strong desire to learn and implement new technologies
  • Excellent written and verbal communication skills. Ability to clearly explain IT concepts to both technical and non-technical users
114

IT Support Engineer Resume Examples & Samples

  • 3+ years hands-on IT Support experience
  • 2+ years experience supporting Microsoft Windows 7/10
  • Experience supporting Macintosh OS 10.10 or later
115

IT Support Engineer Resume Examples & Samples

  • Good general education up to GCSE or equivalent, including Maths & English
  • Minimum of 1 - 3 years’ experience in a software or hardware support role
  • Windows 10 experience is preferred
  • Minimum of A+ or equivalent certification level
  • Excellent general IT knowledge for corporate networked workstations
116

IT Support Engineer Resume Examples & Samples

  • A bachelor's degree and/or at least 5 years of experience working in an IT Support function for a rapidly growing company
  • Experience troubleshooting complex IT problems and creating scalable solutions under high-pressure conditions
  • Extensive experience configuring, maintaining and troubleshooting Windows, Mac OS X and Linux desktop and server systems
  • Experience configuring, maintaining and troubleshooting network equipment such as routers, switches, firewalls, wireless and VPNs
  • The ability to flourish as part of a team, be mentally flexible and be able to summon helpful spirits in times of crisis
  • Open to new ideas on how to solve problems
117

Junior IT Support Engineer Resume Examples & Samples

  • PC installations for company employees, movements
  • Track and maintain the asset inventory database
  • Help other team members to deliver Services as defined in OLA
  • Conduct periodic/regular audits to ensure accuracy/integrity of the asset inventory database
  • Report extra services provided beyond SLA
  • Continued self-study to increase knowledge of standard hardware, software and related company processes
  • Effective prioritization within the scope of responsibility
  • Recognition of technical problems, proactive resolution of inquiries and problems of customers
118

IT Support Engineer Resume Examples & Samples

  • Demonstrated ability to maintain self-control while defusing stressful customer situations
  • Proven trouble-shooting and problem-solving skills
  • Excellent working knowledge of Microsoft Windows client environments
  • Must have strong working experience with the following: Windows Desktop OS, MS Office applications, MS Windows 2003/2008 Server; Active Directory; TCP/IP/Networking and VPN. MS Exchange 2000/2003; Cisco Routers and Switches; Mitel/Avaya/Nortel PBX's; SQL 2008; SMS; DNS, DHCP, WINS
  • Bachelor’s Degree in Business, Engineering, Computer Science, Information Systems, or Social Science is preferred
119

IT Support Engineer Resume Examples & Samples

  • Experience with support of technical services and ability to quickly learn the technical aspects needed to support our products is essential
  • Expertise in one or more specialized areas of IT such as Microsoft Operating System Administration (Workstation: XP-10 & Server: 2003-2012), Advanced Troubleshooting skills in a multi-user environment,Virtual environments, Replication, Disaster Recovery, Domain Migrations, Office 365 Migrations, Hardware (RAID) knowledge, Understanding of networking concepts such as DNS, DHCP, Email, HTTP, and TCP/IP protocols and applications
  • Flexibility to work evenings and weekends as required
  • Great verbal/phone presence - experience in customer support is a plus
  • Ability to multi-task and manage changing priorities to meet demands of clients
  • Demonstrated ability to contribute to an atmosphere of teamwork through collaborative behavior and open communications
  • Enjoy problem solving, which is a significant part of the job
  • Database administration is desirable
  • Microsoft qualifications are desirable
120

IT Support Engineer Resume Examples & Samples

  • Acknowledge requests from our customers i.e. World-Wide HP factories, partners and R&D labs
  • Solve the issue or escalate to the appropriate owner within specified SLA's
  • Manage the issue; follow up as necessary until closure
  • Monitor HP network, including file servers and SQL servers as well as infrastructure dedicated to Microsoft license key order and delivery; attempt to identify and resolve issues proactively based on alerts and monitoring
  • Install new releases of HP Software tools within HP network
  • Maintain all applications and platforms per HP security rules
121

Lead IT Support Engineer Resume Examples & Samples

  • In addition, you will need a proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism
  • Must be willing to work in a fast paced and growing European and global environment where some travel maybe required
  • Experience in procurement, inventory and asset management of IT equipment as well as IT lifecycle
  • An advanced understanding of technical issues, both hardware and software
  • Linux/Unix system support and ability to write simple scripts in some administrative language
  • A good understanding of VoIP technologies
  • 1) Experiences in installation and configuration of Windows 7 or RHEL 5/Ubuntu or Mac 10.6.8 / 10.7 in enterprise environment, as well as the support experience and knowledge of MS Office 2010 or 2007 (mandatory). MCP / RHCE / CCNA level knowledge on client OS is preferred
  • 2) Basic knowledge of LAN/WAN (Ethernet・TCP/IT etc.) and related experience (mandatory). CCNA-level knowledge is preferred
  • 3) Leader experience of 3-5 members, and experience of technical escalation point or mentor
  • 4) Effective communication skills via phone and email in English are mandatory
122

IT Support Engineer Resume Examples & Samples

  • 0-2 years with PC support/maintenance
  • 1-2 years with PC support/maintenance, experience installing and supporting hardware and software in a support environment
  • Specific Programs and Systems - Knowledgeable of Windows, Office product suite, VPN and local area network. Any knowledge of Thompson One, BetaLink and ILX is a plus
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware. Specific experience with Dell equipment a plus
  • Customer and Personal Service — Knowledge of principles for providing strong customer and personal service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Ability to work well collaboratively in a team environment
  • Ability to multi-task to address multiple and often conflicting priorities in a fast-paced environment
  • Possess exceptional organizational time management skills
  • Ability to demonstrate proactive approach to problem resolution, strong troubleshooting, and problem solving skills
  • Understanding of compliance functions within a financial organization will be a plus
  • Knowledge of industry standard IT best practices, including disaster recovery and high availability concepts a plus
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other standard office procedures and terminology
  • Effective communication skills and ability to relay information well in both written and verbal form
  • Ability to manage priorities, deadlines and tasks in order to meet deadlines and to accomplish goals
  • Solid analytical skills – uses logic and reasoning to identify complex problems; review related information and develop options and implement solutions
  • Good interpersonal interaction and able to work well with others
123

Manual IT Support Engineer With Unix Resume Examples & Samples

  • Support the current software delivery process, ensuring the 'follow-the-sun' development cycle never stops
  • Improve the software delivery process as there is always a way to make things better and leaner
  • Work with DevOps team on a daily basis about automation possibilities
  • Strive for simplicity and self-service, so development teams don't depend on devops to perform basic operations
  • Linux Skills
  • Advanced shell commands usage (find etc.)
  • Linux concepts (filesystem, processes, memory)
  • Scripting Language (Python, Ruby, Shell Scripting)
  • Version Control (Subversion & GitHub)
  • Config Management Tools (Puppet, Chef, Ansible)
  • Java (at least basic knowledge, as everything we are doing is jvm related)
  • JVM troubleshooting
  • Tools (Maven, Gradle)
  • Build life cycle knowledge (why are we building, which stages is a build going through before being deployed into prod)
  • Database (Sybase, Oracle) troubleshooting
  • Being able to identify root causes of complex environmental issue spanning different technologies (e.g. database, java)
  • Ensuring a strategic long term alignment
124

IT Support Engineer Resume Examples & Samples

  • Set-up computers, phone system, voicemail system, software and peripheral equipment for new company hires
  • Set-up users on network and provide user name and password access to specified systems
  • Operating Systems: Windows XP, Windows 7 and Windows 8
  • Software Applications: MS Office 2010, MS Office 2013, GoToAssist, Symantec Backup Exec, etc
  • Network: CCNA Level
  • Incident Management Systems: with experience
125

Line IT Support Engineer Resume Examples & Samples

  • 6 months experience in a fast paced customer service environment
  • A proactive team player with excellent communication, documentation and presentation skills including attention to detail
  • Investigative, self-starter with a strong focus on problem solving; strong troubleshooting skills
  • Demonstrates ownership and accountability to achieve deadlines and targets
  • Experience of working in a team based environment supporting the team in achieving the highest quality standards
  • Ability to plan and organise assigned workload within policy and procedure
  • Demonstrates an understanding of the need for change and an ability to adapt to the needs of business
  • Demonstrates the ability to work on own initiative
  • Experience of fixing and resolving hardware faults on desktop PC’s and laptops
  • Administrative experience of Windows 2008 Active Directory based solutions
  • Working knowledge of POP3 / SMTP / IMAP
  • 6 months experience in a busy corporate desktop support team
  • Citrix / Terminal services administration and troubleshooting
  • Sound working knowledge of TCP/IP, especially name resolution (DNS, WINS, Hosts, etc)
  • Microsoft Certified IT Professional certification in Windows Server 2008 or Enterprise Desktop Administrator 7
  • Working experience with the setup, administration, and deployment of Active Directory Group Policies
  • Experience with cloud solutions
  • Experience of Symantec Back Up Exec
  • At least 6 months experience working with Microsoft Exchange
  • At least one years experience working with a Windows server infrastructure
  • Proven experience in LAN/WAN desktop troubleshooting
  • Linux experience
126

IT Support Engineer Resume Examples & Samples

  • Experience with Windows-based desktop technologies
  • Excellent interpersonal, presentation and facilitation skills
  • Demonstrated ability to excel in a global matrix organization
  • Analytic, creative and technology focused problem solver
  • Strong willingness to work on a wide variety of tasks at varying degrees of complexity
  • In-depth knowledge of Microsoft SharePoint On-premise or Online
  • Administrative Knowledge of the Office 365 suite
  • Knowledge of platforms such as NetSuite Open Air, Box, Skype for Business, OneDrive or Business, Telepresence
  • Strong technical skills (hardware, software, configuration) and DevOps support
  • Highly developed, process-oriented skills for troubleshooting and problem resolution
  • Dependable: able to work independently and consistently meet or exceed expectations
  • Adaptable: able to adjust work and communication style based on situational needs
  • Demonstrate an aptitude for critical thinking to included evaluation of ideas and synthesizing information into insights
127

IT Support Engineer Resume Examples & Samples

  • Support 1500+ users across our European region
  • Provision of the highest level of customer service
  • Initially responding to requests raised by users
  • Configure, maintain, troubleshoot and resolve desktop hardware and software related issues including peripherals
  • Creation, maintenance and ensuring compliance of documented processes
  • Actively involved in ensuring backup integrity
  • Actively involved in ensuring Anti-Virus systems are up to date
  • Work with IT Systems Engineers to configure, manage and maintain IT infrastructure, including network infrastructure, virtual and physical environment, server room environment etc
  • Maintain an accurate inventory of all IT hardware and software
  • Adhere to IT Purchasing procedures
128

IT Support Engineer Resume Examples & Samples

  • Primary role is first-level user support, via user-reported issues or calls for help arriving via phone and email request
  • Setup new facility infrastructure as part of larger team
  • Setup, upgrade, maintain end-user systems such as tablets, PC’s, laptops, thin-clients, printers, scanners, phones and similar, including relevant software applications
  • Diagnose software and hardware problems
  • Must be willing and able to learn new systems and applications
  • Must be very patient and willing to work with users to resolve issues remotely over the phone
  • Ability to troubleshoot, research solutions to new/unknown issues, and constant learning is a key ingredient to success
  • Pro-actively identify and prevent customer issues by identifying problems through sound troubleshooting skills; provide timely resolution to keep IT networks “highly available” per company SLA management guidelines
  • Work with other IT support staff to help resolve and reduce frequency of user-impacting system issues
  • Participate in IT projects as instructed by supervisor
  • Maintains up to date system/network documentation
  • Provides status and project reporting to supervisor as requested
  • Participate in a 24x7 on-call rotation team
  • Track, prioritize and document user requests using an IT support helpdesk and change control system
  • Microsoft Office, Exchange Server/Active Directory, Windows server and desktop
  • Desktop, Laptop and printer support methodologies
  • Network Monitoring Experience; Xymon, VMtools
  • RDP and HP thin client support
  • Wireless LAN/WAN technologies
  • Disaster Recovery methodologies
  • Must have strong and demonstrable troubleshooting and communication skills
  • Bachelor degree in technology or equivalent military experience
  • One or more years’ experience in a similar role is required
  • IT Certification(s) desirable; MCSE, CCNA, PMP
  • Business knowledge of general business applications
  • Demonstrate competency in tactical thinking with strong relationship skills
  • Work effectively in team environment
129

Senior IT Support Engineer Resume Examples & Samples

  • Provide project support and ensure transition of equipment and processes to Operations upon project completion
  • Responsible for the refresh and maintenance of the video infrastructure and services; collaborate with the UC Architect on new solutions and services
  • Main contact for major conferences (A/V, streaming, etc) with duties including event planning and coordination; create policies, procedures and checklists to streamline these efforts
  • Provide backup AV support. Handle in-call technical support issues; perform level 2 & 3 troubleshooting
  • Proactively troubleshoot, test and coordinate equipment and system repair as required. Assist with conducting site integrity, testing and participating in video conferencing as needed to ensure videoconference connectivity
  • Document AV designs (to include AV control, video, audio and networking schematics) as part of the engineering design package, and coordinate the design review and change process with team members and other company Technology Architects
  • Troubleshoots and resolves incidents and Service Requests, performs Change Requests, maintains administrative status within Service Now ticketing system
  • Manages the IT infrastructure build-out to support Facilities office relocations to include all voice telephony hardware, voice services, video conferencing, voice/data cabling, physical LAN/WAN data networking equipment installation
  • Provides support across the HDS collaboration environment including voice, video, and data networking services at local and remote offices
  • Participates in an on-call rotation for Operations escalations. Responds to automated and customer generated alerts within 10 minutes of receipt
  • A/V systems: Lync/SFB, Logitech, Smart rooms, Polycom, Creston, Lifesize, Biamp, etc
  • Conferencing end points: Lync/SFB, 0365, and Polycom
  • Audio conferencing: Web based, Skype/Lync, third party such as West
  • Audio visual basics: camcorders, lighting, placement of microphones and use of audio mixers for use in recording video. Video editing experience is a plus
  • Basic LAN networking
  • Unified Communication: Enterprise Voice, SFB,
  • Network and service management tools such as HPOV, SolarWinds, vendor specific tools
  • Bachelor’s degree in Computer Science, Engineering or other associated field preferred
  • 5+ years of experience in A/V and UC services
  • Consultative and communications skills, design skills, analytical ability, judgment, and the ability to work effectively with client and other Information Technology staff, consultants, and vendors
  • Ability and desire to learn new technologies
  • Ability to diagnose level 2 tickets and provide problem resolution
  • Basic networking experience; how to build a LAN and its basic functions, reading a topology map and follow the needed steps
  • Certificates a plus: Lync, Skype for Business, LifeSize Video, Polycom, Cisco CCNA/CCNP
130

IT Support Engineer Resume Examples & Samples

  • Provision of the highest level of customer service to the users in SDL
  • Take ownership and responsibility of helpdesk calls until closed or escalated – maintain high quality of helpdesk entries including accurate and detailed notes, category etc
  • Will be required to visit Stuttgart office from time to time for on-site IT activities
  • Comfortable in handling and resolving IT issues from level 1 right through to level 3 troubleshooting
  • Maintain accurate inventory log of hardware and software assets
  • Knowledge of IT system reports/statistics and working procedures
  • Critical systems - Backup integrity. (Symantec Backup Exec, Veeam), Anti-Virus. (Sophos)
  • Critical systems – Virtual Servers (Hyper-V)
  • Design, Configure, manage and maintain IT infrastructure, including network equipment, MS and Hyper-V servers, switches, computer room environment etc
  • Configure, maintain and troubleshoot desktops (Win7/8), servers (2K3/2K8/2k12) and Macs
  • Maintain an accurate inventory of all IT Equipment
  • Adhere to IT Purchasing procedures ensuring all IT needs at sites are appropriately met in conjunction with the approved IT budget
  • Contribute to IT Operations Manual and other relevant documentation
  • Communicate effectively with IT management team, escalate issues appropriately
  • Ensure IT pages of the Intranet are updated effectively, including System Status Page, Failure Logs, and Change Control
  • Ability to communicate at all levels, Excellent verbal and written communication skills
  • Knowledge of PC hardware and peripheral
  • PC/Server hardware
  • PC/Server maintenance
  • Server hardware, good general understanding of network hardware
  • Operating System installation and support including Windows 7/8
  • Microsoft Server 2003/2008/2012 and Exchange Server administration
  • Knowledge of Active Directory, maintenance of user accounts and GPO management
  • Preferable experience with Symantec Backup Exec and SEP solutions and/or Veeam
  • Good understanding of internet technologies (WWW \ FTP \ EMAIL \ TCP\IP \ VPN)
  • Proven track record completing projects to time
  • High level of organisational skills and methodical approach essential
  • Demonstrable supervision skills would be advantageous
  • Good general knowledge of network equipment – cabling/switches/routers/firewalls
  • Good understanding of Microsoft core technologies Active Directory/TFS/SQL/Exchange
  • Excellent understanding of Virtual Server technologies – (Hyper-V) Major Advantages
  • Knowledge of ISO 9001/27001
  • Experience with Visual Studio and TFS Server
  • MCP/MCSE or part thereof
131

Associate IT Support Engineer Resume Examples & Samples

  • 2-5 years of technical Helpdesk or equivalent experience, including supporting an Apple environment
  • Ability to configure ports and carry out basic telecom and network troubleshooting
  • Demonstrates ability to plan and document projects
  • A focus on end-user satisfaction over technical perfection
  • Personable and presentable demeanor, consulting experience highly desirable
  • Demonstrated ability to communicate at all levels of technical expertise and seniority, inside and outside the organization, both verbally and in writing
  • Bachelor’s Degree in Computer Science preferred
  • Customer focused and results driven
132

IT Support Engineer Resume Examples & Samples

  • As part of the Desktop Team, provide initial incident response to all helpdesk requests, for local and remote based users primarily in the US, but on occasion to our global offices as well. Assess the impact and criticality of issues and, if able, ensure best effort is put forth to resolve the issue
  • Perform daily ticket maintenance and management. Proactively follow up on requests, annotate tickets as appropriate with progress and status, and ensure the requestor stays informed
  • Building of end-user computers; deployment, upkeep, and troubleshooting of peripherals, desk phones, and mobile devices
  • Assist with controlling hardware, software and telephone inventory
  • Maintain, upgrade or replace hardware and application software to meet business needs. Pay special attention to time sensitive business requests and make smart decisions to ensure minimal user impact for their regular work day
  • Participate in the creation and maintenance of documentation, work instructions and configuration standards. Ability to make pragmatic recommendations on system and process enhancements
  • Assist with basic maintenance and support for user account administration, e-mail, VPN, telephony, meeting collaboration, print/fax, end-point security
  • Support audio visual components used in conference rooms (Polycom, Extron, Crestron, etc)
  • Excellent written and verbal communication skills with an emphasis on strong phone and customer service skills
  • Strong process, time management and organizational skills
  • Strong Microsoft Office skills, particularly Outlook, Excel and Word
  • Strong knowledge of Windows desktop operating systems (W10 & W7) and all applications and functions native to Windows
  • Strong knowledge in building and repairing all components of desktop and laptops
  • An understanding of TCP/IP and networking, including standalone and networked printers
  • Experience in managing Active Directory objects and Exchange 2010 Administration of mailboxes and Distribution Groups
  • B.A in an Information Technology discipline and relevant working experience
  • A minimum of 4 years experience in a desktop support role is required
  • A background in customer service is a plus
  • Knowledge of the financial markets would be advantageous
  • ITIL V2 or V3 Foundation Certification desirable
133

Senior IT Support Engineer Resume Examples & Samples

  • Installing and supporting PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment comprising 6,000 8,000 users
  • Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in windows 7 & 10 print server environment to include multi-function printers using Web Jetadmin
  • Upgrading end user computer systems ensuring no data loss
  • Bachelor and 4 years of experience or 8 years of equivalent work experience in-lieu of education will be considered
  • Team player with good communication, organizational, and strong interpersonal skills
  • Must be oriented to customer service and have the ability to work in front of the customers, utilizing remote tools, and through email
134

IT Support Engineer Resume Examples & Samples

  • Lead infrastructure and software projects and coordinate the necessary technical deliveries in partnership with peer teams in IT
  • Participate in the successful implementation of future technologies involving digital trends
  • Manage/coordinate the delivery of key IT services for engineering groups
  • Provide user support and administration for engineering tools, their deployment and licensing on Linux and Windows
  • Manage the configuration and deployment of workstations and servers to meet the needs of various engineering groups
  • Assist in the design and management of specific development networks
  • Support complex server equipment for managing both physical and virtual resources
  • Work with vendors and technical support organisations to coordinate troubleshooting process for all hardware and software related issues in a timely manner
  • Support the procurement process and use of internal tools for hardware and software acquisition as required
  • Maintain systems to current IT security standards including patching and hardening tasks
  • Travel occasionally to participate in local and European operational improvement workshops
  • Knowledge of application deployment including client-server components
  • Experience in Linux/Windows integration including SSH, LDAP, Kerberos, NFS, NTP. . (Knowledge of AIX is advantageous)
  • Experience of working in a project environment in IT, including requirements capture and activity planning
  • Previous experience of a customer facing role with strong organizational, communication, and leadership skills
  • Sound understanding of good security practice and configuration
  • Knowledge of virtualisation technologies (e.g. VMware, Citrix)
  • Understanding of LAN/WAN networks
  • Basic scripting (e.g. BASH, PERL, PowerShell)
  • Use of relational databases including SQL
  • BA/BS Degree in a technical field or equivalent practical experience
  • + If you do not have the relevant experience with these technical skills, systems, and technologies, please refrain from applying for this role +++
135

Senior IT Support Engineer Resume Examples & Samples

  • Bachelor or Master’s degree in Computer Science or related
  • Experience at working in support roles for at least 5 years
  • Proficient at SQL
  • Proficient at Windows server, Apache, IIS, Tomcat, MQ,
  • Agile & teamwork approach
  • ITIL Foundation certificate
136

IT Support Engineer Resume Examples & Samples

  • Provide the necessary IT services support as required by computer users
  • Provide IT-related service support for production teams
  • Provide Servers, PABX, LAN Switches and LAN, share printers setup/maintenance for users
  • Data backup and log checking
  • Develop and conduct IT training to the users community
  • To tracking call and follow-up until problem is resolved
  • Overall call and service request status updating on any queries from end users
  • Minimum 3 years of working experience, preferably in IT support discipline
  • Proficient knowledge in Windows Server 2000/2003, AD, GPO and Windows applications
  • Profound knowledge of SQL7.0 or above, Paradox 8.0, Delphi 7.0 and Unix script setup
  • Fluent in written and spoken Chinese/English
137

IT Support Engineer Resume Examples & Samples

  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Provide prompt and accurate feedback to customers and management
  • Ensure proper recording and closure of all issues in ticketing system
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Creativity: You must be able to think of new systems and new ways to work. You must be able to think creatively and ask the right questions
  • Problem-Solving Skills: Engineers work to develop new solutions to problems. You will need the skills to identify the source of the problem and create and test solutions
  • Teamwork: Engineers will be part of a team in developing systems, fixing problems or creating solutions. You will need to work well with others to get the job done
  • Listening Skills: Listening to workers, teammates and management is crucial to an engineer's job
  • Communication Skills: You must be able to communicate your plans, thoughts, and rationale in your job. Good communication skills will help you greatly in accomplishing your job
  • The ability to manage time
138

IT Support Engineer / Mccann Resume Examples & Samples

  • Responsible for all 1st and 2nd line support queries, problems and incidents, utilising all available support materials and expertise to try and successfully restore systems to full working order
  • Responsible for accurate in call logging providing details on resolution and lessons learnt
  • Responsible for resolving issues promptly and efficiently coupled with a sound technical trouble shooting capabilities
  • A strong emphasis is on 2nd line client-based support for business applications on PC, Mac and Smartphone
  • Ideally you will have related MAC or PC certifications (MCITP, ACTC). A cross-platform expertise is essential as they have a 50% Windows, 50% Mac environment and a large number of users. This is primarily a user / desktop support role but you will also become involved in additional projects
  • Ability to relay complex technical information to non-technical staff
  • Up to date with the latest technologies
  • Solid understanding of the importance of meeting tight deadlines
  • Core personal attributes should include being logical, outgoing, highly organised and service-orientated IT support professional
  • Knowledge and 2 years’ experience of Windows 7/8/10 and Mac OSX client
  • Experience in troubleshooting DTP applications including Microsoft Office, Adobe Creative Suite /CC/CC2017
  • Knowledge and experience of active directory tools (ADUC)
139

Associate IT Support Engineer Resume Examples & Samples

  • Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
  • Assess the need for and implement performance upgrades to end user workstations, including the installation these upgrades (for example memory)
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment
  • Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems
  • Work with the company’s helpdesk on assigned problem/IMAC tickets
  • Answer to and perform IMAC requests as they are submitted through the service desk
  • Deploy software through SCCM (SMS)
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal
  • Interface with third-party support and equipment vendors
  • Position will also provide support to the Executive Team as needed
  • Some travel could also be needed at times to support special functions or locations
  • Associate Degree in information technology, or related field (or equivalent experience)
  • Minimum of 3 years of IT Desktop Support experience
  • Microsoft Certified Desktop Support Technician (MCDST) or Microsoft Certified Technology Specialist (MCTS) certification for Windows 7 highly desired
  • A+ certification highly desired
  • Strong technical skills in supporting x86/x64 hardware platforms
  • Ability to quickly trouble-shoot and resolve problems
  • Experience working in an Active Directory environment including SCCM
  • Experience with desktop virtualization (e.g. Xen) preferred but not required
  • Concentrated focus on defect reduction and quality of services
  • Excellent customer relations and customer support skills
  • Experience working in a team-oriented, global, collaborative environment
140

IT Support Engineer Resume Examples & Samples

  • 4+ Years of IT Support experience
  • 1+ years supporting Mac OS
  • Working understanding of TCP/IP and LANs. Basic
141

Production IT Support Engineer Resume Examples & Samples

  • Own and manage support incidents end-to-end, working with users and technical stakeholders to communicate and resolve incidents
  • Understand the real estate business, communicate with business users and troubleshoot their problems
  • Work on Unix, Java and SQL defects
  • Conduct root cause analysis on incidents and ensure that the problem management process is followed through upon
  • Work with infrastructure teams to manage and support server maintenance, downtime and testing
  • Work evenings and weekends as and when required
  • Develop tools to automate systems in production
  • Proven ability to operate under own initiative
  • Unix scripting/commands, Shell/Perl scripting, Java, C, hands-on experience on JDBC
  • SQL performance tuning and stored procedures on Oracle and SQL server
  • Knowledge of Spring, JMS and the major java technologies a plus
  • Excellent organization and communication skills
  • Bachelor of Engineering or Bachelor of Information technology
142

IT Support Engineer Resume Examples & Samples

  • Installation/configuration/troubleshooting/testing of proprietary applications
  • Resolve customer reported issues and inquiries, by local travel to customers' sites or remotely via secure connectivity to customers' systems
  • Maintain records of daily communications, document problems, configuration information and resolution
  • Perform scripting modifications in local databases using Microsoft Access, SQL Server and Oracle database
  • Maintaining customer relations via phone or in person with various customers' users and personnel
  • Troubleshooting of Microsoft Windows and Linux operating systems
  • Troubleshooting of network environments
  • Providing technical assistance to other support engineers and customers
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
  • Develop training materials, documentation, procedures and train users in the proper use of hardware or software
  • Confer with staff, users, and management to establish requirements for new systems or modifications
  • Must be able to provide on-call customer support on a rotating basis
  • Candidate must have a valid California driver’s license and reliable transportation for periodic service calls to customers sites; and capable of transporting and delivering computer hardware systems to customers' sites
  • Candidates must be able to occasionally move and lift computer equipment
143

IT Support Engineer Resume Examples & Samples

  • Following global IT standards and policies, procure, configure, setup and troubleshoot PCs, laptops, thermal printers, laser printers, and other hardware and software as required by the ModusLink location
  • Contribute to and emphasize the importance of global IT standards and policies in support of the business and operations
  • Provide tier I and II technical support for Service Desk reported problems for the ModusLink location and coordinate with global IT for Tier III reported problems to ensure timely, SLA based resolution for IT incidents
  • Provide PC software training and support as directed by global IT service delivery teams and as requested by the ModusLink location
  • Deliver IT support for remote and home based employees and ModusLink resources as required by the local ModusLink location and in accordance with global IT standards, policies, and procedures
  • Manage any local IT responsibilities for projects and go-live activities as outlined in the onboarding project planning and operations requirements in collaboration with global IT
  • Coordinate escalation of issues for IT support to regional and global IT resources and teams
  • Respond to local production issues as needed to support engagements with global IT resources and / or vendors
  • Manage any local vendor relationships for local services as needed
  • Ensure customer satisfaction with timely, accurate, professional service and support
  • Partner with the business and operations to provide liaison and coordination with the global IT group to represent business requirements while bringing global IT solutions to the sites for value add to the business and operations
  • Bachelor’s degree in Computer Science, Networking or Engineering or equivalent is preferred but not required
  • Minimum of 3 years of experience in Computer/Technology industry
  • Must be able to read, write, and speak in English to communicate with global team
  • Supplemental course work and evidence of continuous learning related to key disciplines associated with position such as MCP, CNA, CNE, or MCSE certifications preferred
  • Good software and hardware troubleshooting skills
  • Demonstrated understanding of technical/web environments
  • Working knowledge of Windows operating systems and profiles
  • Analytical, problem solving, and conceptual skills
  • Teamwork and interpersonal skills
  • Presentation skills preferred but not required
  • Good verbal and written communication skills and ability to express complex technical concepts in terms that the business unit can understand
  • Must be a team player, and demonstrate an ability to be flexible, collegial, and passionate
  • Thrives in a somewhat unstructured hands-on environment that demands a consultative approach spanning multiple environments while maintaining adherence to global IT standards and policies
  • With help of IT management and senior colleagues, ability to coordinate multiple projects and activities simultaneously
144

IT Support Engineer Resume Examples & Samples

  • Support, troubleshoot and repair all desktop, telcom, AV & computer equipment
  • Support for all requests for moves, additions, and changes for Telco and computer equipment
  • Support all network equipment from the data switch to the actual endpoint, computers, phones, printers and fax machines
  • Update the service management system to track all incidents and requests
  • Build new computer systems and maintain DB for asset tracking
  • Create and maintain software images for user PC’s and test and evaluate new items as they become available
  • Deploy and encrypt laptops for field use
  • Process Telcom and computer hardware and software requests
  • Test and evaluate new technologies and be prepared to adopt and test as the company evolves
  • Experience providing technical support to remote user populations
  • Ability to support users in a clear and respectful manner both over the phone and in person
  • Ability to communicate clearly, both verbally and in writing, with non-technical users
  • Excellent customer service and interpersonal skills
  • Significant knowledge in Microsoft (MS) Windows Operating systems, Microsoft Office, Active Directory, Exchange/Outlook and other MS products
  • Experience with LAN/WAN TCP/IP networks, and Cisco VPN
  • Ability to resolve application issues, handle virus situations, and troubleshoot and
  • Minimum 3+ years of experience working in an enterprise IT environment or military environment diagnosing and resolving various computer hardware and software related problems
  • Solid understanding and at least 1 year of experience working with Active Directory, TCP/IP, DNS, VPN, Citrix and the Internet
  • Experience providing telephone support in an enterprise IT environment is required
  • Experience utilizing Helpdesk ticketing system (Cherwell preferred)
145

IT Support Engineer Resume Examples & Samples

  • Manage incoming requirements for the existing platform, ensuring successful deliveries
  • Manage projects related to this activity
  • Remain aware of competing solutions within the market place
  • Help to deliver technical solutions in particular integration into the UBS environment
146

IT Support Engineer Resume Examples & Samples

  • Acting as first point of contact for all end users’ HW/SW or other technical requests: diagnose and issue resolution
  • Managing the deployment of computers, SW installations, configurations and upgrades
  • Administrating network user accounts and mailboxes
  • Supporting the roll-out of new applications
  • Managing IT equipment supply
  • Deliver IT training for the company’s new comers
147

IT Support Engineer Resume Examples & Samples

  • Knowledge of all current Windows operating systems
  • Knowledge of Telephony equipment VOIP on Mitel
  • Solid understanding of Ethernet/LAN/WAN/IP networking software and hardware
  • Strong PC diagnostic and troubleshooting skills required
  • Excellent knowledge of MS Office Word/Excel/Outlook desktop programs
  • Ability to work with both technical and non-technical personnel to solve network problems
  • Required availability
  • To be on call
  • To work long hours if necessary in case of serious system/network malfunction
  • Demonstrated analytical, written and oral communication skills in the English language
  • Detail oriented
  • Comfortable with multi-tasking
  • Excellent follow through
  • Linux (Redhat) experience a plus
  • VMWare experience a plus
  • MS Powershell experience a plus
  • A Bachelors Degree or Equivalent experience/education relative to the position
  • Must have a minimum of six years experience in system/network/security administration desired
148

IT Support Engineer Resume Examples & Samples

  • Provide needed desk side support and daily site IT leadership guidance for regional key sites designated by Leadership IT Support program lead
  • Partner and assist with global issues as needed
  • Monitor the ticketing system and ensure timely assistance is provided to business end users
  • Deploy, support and troubleshoot issues with equipment including workstations, servers, phones, mobile devices, printers, scanners, faxes and multifunction devices
  • Advise end users (including executives) on technology best practices and perform preventative maintenance in conjunction with Global IT standards and Leadership IT Support recommendations
  • Setup, support and train end-users on mobile devices and wireless technology
  • <25% travel may be needed
  • 5-7+ years of experience supporting infrastructure within a large environment
  • Excellent leadership and communications skills
149

IT Support Engineer Resume Examples & Samples

  • Provide in-office IT support for Red Hat associates with the following
  • Troubleshooting skills on Linux, Mac, and Windows
  • Technical knowledge of a variety of audiovisual systems