IT Support Resume Samples

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LL
L Legros
Leone
Legros
32732 Helen Walk
Philadelphia
PA
+1 (555) 552 1291
32732 Helen Walk
Philadelphia
PA
Phone
p +1 (555) 552 1291
Experience Experience
09/2016 present
Dallas, TX
IT Support Associate
Dallas, TX
IT Support Associate
09/2016 present
Dallas, TX
IT Support Associate
09/2016 present
  • Assist with IT projects as scheduled
  • Create and deploy desktop/laptop/virtual images to the computer lab and library staff
  • Work with managers to determine project deadlines and objectives
  • Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including the employment dates and duties for all positions held
  • Performs other duties as assigned
  • Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction
  • Evaluate and develop solutions using multiple platforms to resolve complex technical problems based on in-depth evaluation of faculty and staff requests
09/2012 05/2016
Houston, TX
Analyst, IT Support
Houston, TX
Analyst, IT Support
09/2012 05/2016
Houston, TX
Analyst, IT Support
09/2012 05/2016
  • Evaluates, prioritizes and addresses all types of service requests
  • Setup, deploys, repairs and troubleshoots laptop and desktop PCs,
  • Tests new software, system patches and Operating system images for
  • Tests, diagnoses and resolves end user desktop hardware, OS and
  • Troubleshoots end user or system server issues (Including coordinating hardware repairs/replacements with server vendor and identifying system/application interdependencies)
  • Helps manage and maintain server environment using existing systems and processes
  • Trains and educates new and current users of basic systems
01/2009 05/2012
Detroit, MI
IT Support
Detroit, MI
IT Support
01/2009 05/2012
Detroit, MI
IT Support
01/2009 05/2012
  • Provide end-user support with Microsoft Office Suites, jail and records management systems, applications, and local and network printers
  • Top Management support reporting and data analysis to identify improvement areas, partnering with service owner on continuous service improvement
  • Operate data communication systems, including Local Area Networks (LANs) and/or Wide Area Networks (WANs)
  • Cisco Network Design and Management
  • End to end ownership to work across service partners or other deep-level support to ensure Top Management incident is been resolved promptly
  • Identify, diagnose, repair, and resolve problems affecting network performance
  • Installs, tests and tunes software and hardware related to database management systems. Schedules and performs upgrades to databases
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Ashford University
Bachelor’s Degree in Computer Science
Skills Skills
  • Problem solving capabilities, strong analytical skills, flexible and able to handle multiple initiatives concurrently
  • Willing and able to build knowledge of organization, processes, and end-users
  • Customer Service: Strong customer service focus, positive attitude, and possess a sense of urgency. Exercise good judgment and sound decision-making
  • Solid time management skills and ability to handle deadlines
  • Excellent organizational skills Knowledge of MS Office/Outlook Experience of Windows 7 & 10
  • Excellent oral and written communication skills, analysis and problem solving skills as well as excellent time management skills
  • Ability to design and deliver quality presentations to customers and stakeholders, including the management team
  • Maintaining a professional approach at all times
  • Excellent technical, leadership, organizational skills (written and verbal)
  • Strong ITSM tool experience - ServiceNow a big
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15 IT Support resume templates

1

Technology & Data-trading Floor IT Support Resume Examples & Samples

  • Work with local, regional IT staffs and vendors to deliver technology solutions
  • Own and manage the escalation of problems to 2nd level support or vendors
  • Participate in change management/other relevant meetings as appropriate
  • Coordinate testing and deployment of new application/upgrades
  • Coordinate and maintain support documentation
  • Develop technical skills & business knowledge to increase value-add services to the business units
  • Excellent Teamwork
  • An strong sense of ownership
  • Fluent communication skills
  • Strong experience supporting Windows desktop environment
  • Analytical and good problem solving skills
  • Knowledge of Market Data Systems or Windows/Linux Server is a plus
  • Flexibility and adaptability to the fast pace trading room environment
  • Motivated self starter who is eager to learn
2

IT Support Portal Manager Resume Examples & Samples

  • To develop, implement and continually progress a consumer focused IT support strategy and operating model to deliver optimum support and drive commercial and quality improvements across all Barclays clusters and geographies
  • Provide a reference point for IT Service Desk leadership and business stakeholders for issues relating to the IT Support portal processes and consumer experience improvements
  • To define, oversee and secure the effective implementation of changes to the IT Support portal processes and tools for Barclays colleagues and actively contribute and direct decisions and planning by the technical implementation teams
  • Being a trusted representative and spokesperson for IT Service Desk, providing a single point of entry for changes to processes and tools for Barclays staff requesting IT products and services; influencing operational strategies to better meet consumer needs and delivery against business requirements
  • Being a consumer advocate and setting the consumer experience standards for online IT support and online contact channels
  • High level of organizational awareness and detailed process knowledge for IT self-support knowledge management, self service requests and online contact channels
  • Broad understanding of GTIS strategy and business direction and major IT initiatives
  • Willing to proactively influence critical delivery decisions which have service impacting implications
  • Challenges status quo with a focus on pragmatism; encourages, solicits and rewards innovative ideas; delegates to, co-ordinates and motivates those around them into reaching goals, inspires commitment and engenders a positive approach
  • Excellent oral and written English - able to clearly explain complex issues and communicate effectively to non-technical people
  • Excellent planning and organizational skills and attention to detail
  • Able to take an end user focused approach and consider end user needs
3

IT Support Portal Analyst Resume Examples & Samples

  • Work alongside the IT Service Desk leaders to understand the demand and engage the appropriate teams to develop, deliver and promote self-support services to fulfil the IT self-support strategy
  • Support service support teams on best practice for writing clear IT information and instructions and producing videos and animations so that consumers and Level 1 support staff can easily understand and follow themselves
  • Ensure knowledge articles (text and video), produced by the Support teams, are operationally effective and complete necessary formal approvals on the knowledge database (ServiceNow)
  • Measure and analyze how the IT Support portal is being used and produce management information reports / presentations
  • Identify gaps in the IT Support portal information and opportunities to reduce call demand into IT Service Desk
  • Excellent oral and written English - able to clearly explain complex issues and communicate effectively to non-technical people
  • Excellent planning and organizational skills and attention to detail
  • Able to take an end user focused approach and consider end user needs
  • Able to operate effectively in a ‘virtual’ team working environment
  • Experience of creating multimedia communications e.g. video, animations
  • Experience of using photo editing software
  • Marketing experience would be an advantage e.g. creative design, direct marketing, online marketing and Search Engine Optimization (SEO)
  • Knowledge of analytic techniques and methods
4

IT Support Representative Resume Examples & Samples

  • Ability to work effectively with staff and constituents
  • Knowledge of computer network technologies, equipment and applications
  • Ability to make accurate evaluations and aptitude for detailed work
  • Strong organizational skills with ability to prioritize effectively and meet deadlines
  • Proficiency in Word and Excel
  • Bachelor's degree in computer science or the equivalent in work experience
5

IT Support Resume Examples & Samples

  • Problem-solving skills
  • Ability to multitask
  • Strong written and verbal communication skills
  • Ability to work in a dynamic and team oriented environment
  • Bachelors of Science or Master's degree in Computer Science or Information Systems
  • 3 years of experience providing support for providing support for Linux Server (SLES)
  • Scripting skills:python, perl, etc
  • Knowledge of different DNS records
  • Backup and recovery strategies
  • High availability solutions
  • Troubleshooting
6

IT Support Resume Examples & Samples

  • 1 year of experience providing support for Microsoft SQL Server and IIS administration
  • Scripting skills: Powershell,.NET, VB, python, perl, etc
  • Experience on Windows Server administration
  • Security, server roles, DB Roles, etc
  • High availability and clustering solutions
  • Basic knowledge of active directory
7

IT Support Resume Examples & Samples

  • Previous experience working with a commodities, trading and/or logistics industry a real advantage
  • Very strong technical skills including comfort with Microsoft packages
  • Good knowledge of telephone systems, including switchboard, dealer board, Avaya phone systems, an advantage
  • An understanding of database management
  • An understanding of trading support applications, such as Reuters, Bloomberg, etc., an advantage
8

IT Support Associate Resume Examples & Samples

  • 1+ year of IT Support experience in a helpdesk environment, preferably in a financial services company
  • Bachelor's Degree in Computer Science with a strong academic record
  • Highly self-motivated and organized
  • Experience with Microsoft Active Directory and Windows desktop administration in a domain environment
  • Proficiency with MS Office including Outlook/Exchange mailbox setup and associated issue resolution
  • Knowledge of VMware ESX / vCenter Server
  • Knowledge of EMC VNX or other enterprise storage management
  • Proficiency with Microsoft Active Directory Group Policy management
  • Experience with Microsoft Exchange Email administration
  • Knowledge of Microsoft SQL administration
  • Proficiency with Cisco ASA firewall and switch configuration
  • Proficient in Cisco CUCM VOIP administration
  • Linux administration proficient
  • Python, PowerShell or other scripting language experience
9

IT Support Center Coordinator Resume Examples & Samples

  • Assertiveness and diplomacy with the ability to determine when each is necessary - required
  • Excellent questioning and analytical skills - required
  • Ability to work weekends and holidays if necessary - required
  • Resume - required
10

Trading Floor IT Support Resume Examples & Samples

  • Identify trends or issues within the computing environment
  • Participate in change management and relevant meetings as appropriate
  • Coordinate testing and deployment of new application and upgrades
  • Excellent teamwork
  • A strong sense of ownership
  • Experience supporting desktops, mobile devices and network
  • Motivated person who is eager to learn
11

Line IT Support Resume Examples & Samples

  • Event Management
  • 1st level Incident Management
  • Remote Site Access Control
  • 1st Level Legal request Execution
  • 1st Level Billing Operations
  • 1st Level Assurance Support activities
  • Position Qualifications
  • Knowledge of Managed Service Telecom Operations Practice
  • Presentation & Communication skills
  • Knowledge sharing
  • Problem Solving & strategic thinking
  • Ericsson Knowledge
  • Language skills
  • Delivering Results & Meeting Customer Expectations
  • Analyzing
  • Working with People
  • Following Instructions & procedures
  • Applying Expertise & Technology
  • Problem solving and trouble shooting skills
  • Good communication skills
  • Cost awareness
  • Social skills and awareness
  • LI-DG1
12

Analyst, IT Support & Analytics Resume Examples & Samples

  • Create an IT Operational dashboard to track our progress against budget for operating expense metrics
  • Maintain the Capital Outlook file
  • Analyze Remedy Ticket data to understand trends
  • Recommend appropriate action based on data analysis
  • Provide regular updates/readouts to senior leadership
  • Provide analytics and recommendations on wireless/mobile usage
  • Assist with special project support/review/data submission
  • Departmental communications
  • May conduct regular HRIS maintenance and audits to ensure the quality of data integrity
13

IT Support Administrator Resume Examples & Samples

  • To deliver IT support to a user base of over 500 staff
  • To set up new IT hardware around the firm
  • To manage starters and leavers in the active directory
  • Extensive knowledge of Desktop operating systems and Microsoft office
  • Experience working within a Helpdesk environment providing 1st line support
  • Knowledge of Active Directory and Exchange
  • Technically capable, able to demonstrate excellent troubleshooting skills
  • Knowledge of Citrix, Exchange, Windows Operating Systems
  • Experience of Working within a professional services environment
  • Experience of Accountancy applications and Worksite DMS
  • 2nd line support
  • Experience working within an ITIL framework
14

IT Support Desk Analyst Resume Examples & Samples

  • Attempt to resolve all incidents directly with customers (Internal and External) using prior experience, documentation, reference knowledgebase, remote access tools, etc. When necessary delegate the incident to other appropriate IT team members
  • Break ix escalations or volume overflow
  • Administration in Patching, mobile phones, print server, user accounts, A/V Equipment, system images, asset management, software deployment and PC backups
  • SOPs\Documentation for both public and IT knowledge base
  • Maintain moderate level of proficiency in software and applications supported by IT
  • Perform other duties as requested by manager or IT management
  • Strong trouble shooting experience and problem solving skills in Windows OS and MS Office
  • Ability to effectively prioritize and execute tasks and projects in a ticketing system
  • Computer imaging
  • Anti-Virus/Spyware Removal
  • Works well with people, strong communication skills and able to speak to small groups
  • Windows Server 2003/2008
  • Microsoft Office 2010 Products
  • Footprints experience
  • Numara Asset Management Platform
  • Dell Laptop/Desktop experience a plus
  • Symantec Endpoint Antivirus
  • Connected PC backups by Autonomy a plus
15

IT Support Build Engineer Resume Examples & Samples

  • Constructing MDFs and IDFs including UPS configuration, cabling and racking of equipment
  • Configuring and installing security systems including cameras and door access systems
  • Providing second and third-level support to our employees for all IT-related concerns, which includes supporting and troubleshooting technologies such as: Windows 7, Windows XP, Windows Server 2008, Exchange Server 2007, Active Directory, DNS, DHCP, File/Print Services, Spam/Virus Protection, VOIP telephony, CISCO networking and our own proprietary software
  • Preparing, repairing and deploying desktop computers and other office equipment
  • Experience with deploying software\imaging with System Center Configuration Manager added
  • Maintaining and expanding our Ethernet networks
  • Managing, monitoring and troubleshooting daily batch and backup processes
  • Helping with the planning and deployment of new and upgraded products
  • Helping to seek out and implement ways to make a system or process more efficient
  • BA or BS degree from a 4-year college or university is preferred but not required
  • Three to five years of current IT Support Experience
  • Previous experience with building network and computer infrastructure
  • A high degree of technical aptitude and troubleshooting skills
  • A strong sense of customer service, attention to detail and desire for organization
  • Experience in a helpdesk or other service-oriented IT role a large plus
  • Solid understanding of Microsoft technologies
  • Active directory experience, including Group Policy Objects and User Profiles Unix/Linux (particularly FreeBSD) knowledge/interest a plus
  • Ability to handle multiple tasks concurrently and prioritize appropriately
  • Familiarity with email, FTP and HTTP technologies
  • Scripting ability, especially using Powershell, VBScript and/or PHP, a large plus
16

IT Support Executive Resume Examples & Samples

  • IT end user support in Singapore and international bureaus (help desk function). Including setup, configuration and problem solving for desktop users on Windows XP, Windows 7, Microsoft Office 2010 (Word, Excel and PowerPoint) and Microsoft Outlook
  • Support for remote users (help desk function), diagnosing VPN problems on client side, ensuring remote users can access our systems
  • Helping new users to access network, email, voicemail, Intranet Apps and IT related equipment
  • Administration and maintenance of user accounts on mail and file servers (Windows 2003 server and Exchange Server), creation / deletion of accounts, password resets, etc
  • Managing different file systems, share permissions on attached storage environments (NAS)
  • Support on Laptop and Desktop OS Issues, and other Business related applications, Installation and configuration of software and hardware on desktop systems, including printers, scanners, networking, virus protection, installation of security patches and bug fixes to ensure desktop systems are up to date
  • Manage and maintenance of blackberry devices, Avaya IP & Digital Phones
  • Recovery, reinstallation/reimaging of failed desktop and laptop computers. Liaising with suppliers, reporting faults and booking service calls
  • Respond to IT inquiries across our local/International Bureaus ensuring calls are effectively responded and resolved in time
  • Housekeeping on IT inventory, which includes PC details, License of all software, Servers and IT peripherals
  • Checking sling Connectivity between our Bureau’s and make sure all sling players work well in a day to day basis
  • At least 2-3 years of experience in an IT support or technical environment, with significant personal computer and/or client / server platform experience. Bachelors degree in computer science or computer-related field, IT Certifications are preferred
  • Good knowledge and skills on Microsoft OS, networking, Windows 2003 server + Active Directory,
  • Working knowledge on Red Hat Enterprise Linux Servers (networking and storage),
  • Working Knowledge on linux variants and solaris – FTP servers, bind and web servers
  • Working Knowledge on storage networking(NAS) and Broadcast related knowledge is a plus
  • Well versed in the solutions and optimization of user settings, software support, installation of hardware and software, network connectivity, e-mail accounts, security settings and other related tasks
  • Proven ability to troubleshoot and resolve hardware and software issues including root cause problem resolution in time
  • Time management skills including demonstrated ability to prioritize and resolve hardware and software related issues
  • Good interpersonal and written communication skills
17

Retail IT Support Administrator Resume Examples & Samples

  • Monitoring all nightly updates to/from the field systems
  • Provide occasional after-hours on call support
  • Manage, Lead and/or Assist with assigned IT projects & software implementations
  • Manage & monitor daily polling for retail stores to ensure 100% daily completion
  • Troubleshoot and correct polling issues and restart polling as required
  • Manage, monitor, and troubleshoot daily data loads from Jesta, into Buyers Toolbox, into Germany’s data warehouse as well as PUMA NA’s data warehouse. Refer issues to programming as required to implement fixes
  • Provide direct support for Retail store systems and applications including MS windows servers, and PC’s running windows and all applications, including Retail pro, Symantec endpoint protection, etc. This includes keeping retail systems patched to the latest security patches
  • Provide support for central Retail Pro Server – maintain Microsoft OS and Retail program system changes, and direct support for home office retail pro client software users. This includes keeping retail server patched to the latest Microsoft security patches
  • Work with Citrix administrator to troubleshoot any access or performance issues with Retail Pro in the Citrix environment
  • Provide level 2 support to Retail Support team members on PNA subsidiaries
  • Complete new store installs, including staging and testing equipment prior to shipping, performing on-site installation, supporting the new store opening team to solve issues and get the equipment into production
  • Manage, monitor and troubleshoot store traffic counters and work with vendors as required to resolve issues with Traffic Counters (in-store and with the main server)
  • Manage, implement, configure, and support Store Registers & Servers
  • Troubleshoot hardware, software, and network connectivity issues with store personnel
  • College degree in Information Technology or related field preferred
  • 2-4 years of experience supporting a retail system environment/end users would be preferred
  • Certification preferred in Windows Operating Systems (Retail Pro, Windows Servers)
  • Must be detail oriented and self-managing
  • Excellent oral and written communication skills, both technical and user focused
18

IT Support Desk Analyst Resume Examples & Samples

  • Meeting setups, audio/video
  • Mobile phone setup
  • Identify and address outstanding tickets
  • Perform checklist items
  • Participate in special projects such as software roll-out, computer moves, repairs and maintenance
  • Perform desktop upgrades and new builds as required
  • Provide computer orientation to new company staff
  • Asset/ warranty/ license tracking and equipment returns
  • Experience with desktop/laptop running Windows 7 Professional
  • Have strong computer literacy skills and the ability to use Microsoft Office applications
  • Ability to effectively prioritize and execute tasks
  • Symantec Endpoint Antivirus a plus
19

IT Support Professional Manager Resume Examples & Samples

  • Collaborates with unit management to gain understanding of functions administered; define type and extent of IT services required to support those functions. Keeps unit management informed regarding status and viability of unit systems
  • Defines and establishes priorities for hardware and software support, maintenance, upgrades and replacements based on unit needs. Manages the integration and operation of networking, AV, security, disaster planning/recovery, email, and other internal IT business systems/programs in conjunction with OIT and campus systems
  • Establishes IT related objectives and work plans; defines and delegates assignments to unit IT staff
  • Monitors IT staff efforts in the installation and maintenance of unit IT hardware and software; evaluate staff performance and provide feedback
  • Review and approve recommendations for additional programs and upgrades of existing programs
  • Develop and maintain unit IT policies and procedures consistent with Institute policy. Develops SOPs and technical documentation
  • Performs research and analysis and investigates possible IT solutions to unit functional issues. Provides consultation for highly complex IS/IT problems
  • Responsible for project leadership and implementation
  • Responsible for unit administration and assigned budgets
  • Education:Bachelor's degree or equivalent combination of education and experience
  • Work Experience:Six to eight years related job experience
  • Skills:This job requires advanced knowledge of and skills in the development, installation and maintenance of IT hardware and software applicable to assigned unit. Additionally, skills in project management, organization, communications and customer service are required
  • Preferred Education: Bachelor's degree in Computer Science, Information Technology or related field
  • Preferred Work Experience: N/A
20

A/V IT Support Professional Senior Resume Examples & Samples

  • Oversee and participate in installation of AV equipment
  • Oversee and participate in servicing AV equipment to include replacement and repair
  • Prepare purchase requests for new AV equipment and components
  • Conduct training in use of AV equipment
  • Maintain current knowledge of developments in AV technology
  • Confer with Office of Information Technology regarding AV issues
  • Develop technical specifications in support of new AV requirements of the unit
  • Perform other related duties as assigned
  • Education:Bachelor's degree or equivalent combination of education and experience
  • Work Experience:Four to six years job related experience
  • Certifications:N/A
  • Skills:This job requires advanced knowledge in electronics and engineering support as related to audio/visual equipment and components. Advanced skills in fabrication and installation of electronic equipment; preparing and reading prints, drawings and schematics and electronics assembly and soldering techniques are required. Ability to provide work guidance to others is also required
  • Preferred Education: Bachelor's degree or equivalent combination of education and experience
  • Preferred Work Experience
  • Participate in the evaluation, design recommendations of A/V systems on campus based on industry standards. Participate in and make recommendations for the establishment / installation of quality and quantity standards of AV systems
  • Effectively design A/V communications solutions for the end user in Classrooms, Conference rooms, Auditoriums and Labs. Also review engineering consultants and architects A/V design, including all phases of work; providing technical and functional deliverables to meet customer/user needs
  • Perform pre-engineering site surveys and provide all necessary information to effectively design A/V communications solutions for the end user
  • Scheduling, managing, & coordinating the available labor, materials, tools, equipment, and technical expertise for a successfully implemented AV project
  • Monitor and control project budgets
  • Document and record implemented A/V systems using AutoCAD (preferred) and or Visio
  • Maintain and update technical and project documentation to reflect every aspect of the project’s progress
  • Test / Commission completed integrated A/V systems and train users as need
21

IT Support Associate Resume Examples & Samples

  • Knowlegge of operating systems (Windows/Mac) and applications, inclduing installation
  • Knowledge of hardware and software troubleshooting and installation
  • Strong problem solving under various sorts of constraints and stress
  • 3 + years in a technically related field or education equivalent
22

Technician, IT Support Resume Examples & Samples

  • Develops and improves documentation to enhance and support problem analysis and resolution. Performs trend analysis of systems to ensure optimal performance
  • Performs escalations to Information Technology Operations groups in accordance with departmental standards and performs notifications as needed
  • 1st point of contact with all agents for resolving tickets
  • Ensure all service-level agreements are met and objectives are achieved. Prepare daily, weekly and monthly reports on individual agents and phone metrics for overall team productivity
  • Knowledge base administrator, ensure accuracy and use of tool
  • Training program for all new hires as well as Training for any new supported apps. Maximize team productivity by taking personal responsibility for customer satisfaction and leading the team to do the same
  • Manage the resolution of trouble tickets. Educate users regarding system operations and utilities
  • Ensure adequate cross-training to provide high quality support coverage at all times
  • Handle support calls and conduct training sessions as needed
23

IT Support Resume Examples & Samples

  • Hardware maintenance, non Finacle software maintenance and support on all PCs, Laptops, printers, faxes, photocopiers, UPS
  • Video Conferencing maintenance
  • Audio Visual and Voice recording Equipment maintenance
  • Specialized in Mitel Telephone systems and server maintenance at King Street and other UK sites
  • First line of Technical Support in any hardware /software /telecomm issues
  • Networking level one support for internet connectivity and phone networks
  • Reuters & Bloomberg support
  • Coordination with IT for logistics including for BCP and DRP
  • Request Management System for Hardware
  • IT oriented project implementation & monitoring
  • Implementation of IT orient SLA
24

IT Support Professional Resume Examples & Samples

  • Install, maintain and upgrade workstation and peripheral hardware and software
  • Analyze and resolve complex workstation, application and server related problems
  • Update desktop software/applications; maintain documentation on installed applications
  • Provide users with assistance in working in specific applications
  • Participate in development of standard operating procedures
  • Perform other related duties as assigned
  • Education:Bachelor's degree or equivalent combination of education and experience
  • Work Experience:Two to four years job related experience
  • Certifications: N/A
  • Skills:This job requires advanced knowledge of and skill in the installation and maintenance of information technology hardware and software, requiring a full understanding of industry practices and campus policies and procedures. Included are skills in problem solving, decision making, customer service, system documentation and communications
  • Preferred Education: N/A
  • Preferred Work Experience: N/A
  • Preferred Certifications: N/A
  • Preferred Skills
25

Technician, IT Support Resume Examples & Samples

  • Monitors the ticketing system for critical and high priority items; responds as necessary to resolve or engages appropriate fix agents
  • Provides basic remote end-user IT support and education for West Division supported locations, including but not limited to troubleshooting, installing, and maintaining software configurations
  • Document interactions with user including capturing details and steps performed to resolve issues within the ticketing system
  • Routes and redirects customer issues to appropriate departments and fix-agents as needed; conducts troubleshooting and triage of technical issues as appropriate prior to routing
  • Follows security procedures and guidelines to establish and monitor user access rights
  • Ensure on time task completion and identify conflicting priorities to management
  • Updates documentation for processes as needed
  • Knowledge base administrator, ensure accuracy and use of tool. Training program for all new hires as well as Training for any new supported apps. Maximize team productivity by taking personal responsibility for customer satisfaction and leading the team to do the same
26

IT Support Tech-sd Resume Examples & Samples

  • Responding to questions in a timely manner; quickly and accurately troubleshooting problems, installing software, and configuring systems; and competent problem research and diagnosis delivered as promised
  • Prepare and or update trouble tickets or service requests for all client calls, emails, and voicemails, documenting all activities completely and accurately in the ticket
  • Escalate support issues to supervisory personnel in a timely manner
  • Quickly and accurately determine whether a problem can be resolved by the Service Desk teams, and if not, escalate to 2nd or 3rd tier support team
  • Prepare and or maintain appropriate support documentation for the benefit of the team
  • Meet or exceed all goals as defined for the team, including Average Speed of Answer, ASA, Average Call Length ACL, Problem Resolution Rate, and Attendance among others
  • Actively work to minimize call handling times by utilizing available tools effectively, asking clarifying and guiding questions of the client, and updating and documenting issues in the trouble ticket during the call
  • Remain current on day to day issues, announcements, and hot issues
  • Maintain skills in technologies utilized actively throughout the organization, utilizing all available online tutorials, web sites, and knowledge bases
  • Maintain a basic understanding of the AEP IT production infrastructure
  • Maintain the industry knowledge and technical skills required to provide support
  • Demonstrate the ability to think outside the box and come up with creative solutions to complex problems
  • Attend monthly meetings scheduled on a Saturday; may be required to work varied schedules and or mandatory overtime to meet department needs due to: anticipated production changes and associated client impact; new application rollout; other impacts to the production environment raising call volumes
  • Complete special projects and perform other duties as assigned
27

Analyst, IT Support Desk Resume Examples & Samples

  • Attempt to resolve all break ix issues directly with customers (Internal and External) using prior experience, documentation, reference knowledgebase, remote access tools, etc. When necessary delegate the incident to other appropriate IT team members
  • Setup audio and video requirements for meetings, presentations and videoconferences
  • Mobile device setup using a mobile device management system
  • Implement, maintain, and adhere to all IT policies and procedures as set by IT Management
  • Assists in new hire orientation and user training
  • Asset\warranty\license tracking and equipment returns
  • Collaborate with other IT groups to ensure efficient and timely problem solving
  • Experience with desktop/laptop computers running Windows 7 Professional and Macintosh OS X in a networked environment
  • Experience with a ticketing and incident response system
  • Malware/Spyware Removal experience
  • Have strong computer literacy skills and the ability to use Microsoft Office + Adobe Creative Suite applications
  • Work well with people
  • Must possess strong written and verbal communication skills and the ability to speak in front of small groups
  • Able to work productively in a fast-paced and ever changing environment
  • Associates or Bachelor’s Degree completed or in process
  • Mac OS X
  • IOS experience a plus
  • Adobe Creative Suite Products
  • BMC Footprints Asset Core and Service Core experience a plus
  • JAMF Casper Suite experience a plus
  • Dell and Apple Laptop/Desktop experience a plus
  • Symantec Endpoint and Sophos Antivirus experience a plus
28

IT Support Specilist Resume Examples & Samples

  • Strong working knowledge of Windows operating environment
  • Strong working knowledge of automated scheduling applications
  • Working knowledge of Appworx\UC4\Automic
  • Experience in financial industry is a benefit
  • Self-Motivated, Self-Starter
  • Excellent written/communication skills
29

IT Support Desk Supervisor Resume Examples & Samples

  • Provide support of business applications including Citrix, Firefox, Symantec Corporate Antivirus, Microsoft Office Products, Internet Explorer, Oracle, etc
  • Provide support of business specific, custom and proprietary applications
  • Assist users with remote access including VPN, Citrix and Multi-Factor Authentication
  • Support network printers and copiers including configuration and supporting users
  • Maintain and upgrade computers and install software and applications
  • Provide user support over the phone, through email and in person
  • Create and maintain user accounts, in Active Directory
  • Execute larger projects in accordance with schedule and instructions
  • Carry out the instructions of the Support Desk Manager as requested
  • Lead and mentor the Corporate IT Support Desk team members in a culture of continuous improvement
  • Provide technical guidance and assistance to team members
  • Promote and maintain the Support Desk Policies and Procedures
  • Facilitate training plans and improvement plans for Support Desk staff
  • 5 Years of direct technology experience, with a minimum of 2 years support desk experience
  • 2 years of supervisor/management experience in a technology field
  • Familiarity with a variety of computer hardware, software and operating systems
  • Experience with the removal of viruses and malware
  • Knowledge of managing Microsoft Exchange user accounts
  • Microsoft Office 365 experience is a plus
  • An eagerness to quickly learn new skills and a desire to train others
  • The ability to prioritize and complete multiple tasks
30

Analyst, IT Support Resume Examples & Samples

  • Tests new software, system patches and Operating system images for
  • Tests, diagnoses and resolves end user desktop hardware, OS and
  • Coordinates with vendors for hardware parts/repairs/replacements
  • Manages system outages to resolution
  • Collaborates with fix agents, both internal and external, to resolve
31

Cash Equity Research IT Support Resume Examples & Samples

  • As an Application Support function, follow ITIL Application Support methodology to carry out incident and system change management procedures, manage and track of daily production problems; ensure effective and timely resolution and communications to the client; coordinate with exchanges or brokers; report and follow through bug fixing
  • Be responsible for the applications support of Cash Equity Research & Sales, including the CRM system and associated replicated links and external feeds, the research website including daily uploads/downloads, and the research distribution process, workflow
  • Liaise with external vendors to channel third line queries and ensure timely resolution
  • Required to support internal clients and to troubleshoot and diagnose technical issues in the production environment
  • Management and tracking of daily production problems; ensure effective and timely resolution and communications to the client; report bugs back to vendor and development team
  • Conduct system Quality Assurance Testing and assist in User Acceptance test; perform deployment or upgrade of mission critical applications and systems
  • Ensure adequate performance and operation of the systems - monitor the performance⁄ operation, diagnose and address any problems
  • Provide system and process documentation
  • Adhere to document procedural standards
  • Shift duty (7am to 8pm) , weekend and holiday work are required
  • Batch processing system (e.g $Universe, Autosys)
  • SQL Knowledge on Database (Oracle, MS SQL)
  • Sound knowledge in XML, Web services,.Net, JRE, API Integration
  • Experience with Weblogic and TomCat
  • Degree in Information Technology or equivalent with more than 5 years working experience
  • Strong client management and interpersonal skills
  • Strong problem solving and communication skills
  • Self-motivated and ability to work with minimal supervision
32

Manager, IT Support Resume Examples & Samples

  • Manage a team of system engineers and desktop support staff to provide exceptional IT support to all call centers within the Active Network
  • Contribute information and analysis to organizational strategic plans and reviews
  • Manage call center server infrastructure and application in multiple data centers
  • Oversee systems operation and security issues, and work through problems as needed
  • Escalate critical production issues through the proper chain of command
  • Evaluate current and foreseeable future requirements from client and call center to determine appropriate technical solutions
  • Facilitate the selection and implementation of server infrastructure and application to match the needs of the call center businesses
  • Develop project plans, and executes implementation plans
  • Ensure that systems are properly documented, controlled for change, and monitored for uptime
  • Identify areas of improvement in call center support and establish training plans for staff
  • Manage on-call rotations and ensure availability of engineers
  • Collaborate with other IT areas
  • Follow all Company policies and procedures
33

Supervisor, IT Support Resume Examples & Samples

  • Support mobile computing including Blackberry, IOS and mobile broadband devices
  • Provide support for IP Phones and video conferencing
  • Provide technical support to senior leadership staff and respond to support escalations
  • Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees
  • Ensures necessary tools and resources are available for staff to provide complex business issues analysis and technical solutions
  • Supervises the completion of upgrades for network hardware and software components, as required
  • Assists business units in the use and practical application of technologies and services
  • Assists all business departments within the organization to make sure all hardware, software, and equipment is updated and functioning properly
  • Plans and organizes projects and initiatives aimed at upgrading or otherwise changing IT technologies and/or services
  • Delegates responsibilities. Assists with guiding, mentoring,developing, and training staff to ensure optimal work performance
  • Recommends department standards and best practices
  • Installs server and workstation software and hardware upgrades
  • Assists with special network projects and installations
34

Manager, IT Support Resume Examples & Samples

  • Evaluates and develops plans to deliver training on Information Technology Support
  • Manages and participates in the department budget process
  • Manages a team of IT Support who troubleshoots user difficulties relating to hardware, software, networking, and telephony system issues
  • Implements policies and procedures regarding how problems are identified, diagnosed, resolved, and the steps taken to prevent reoccurrence
  • Oversees the planning and execution of projects
  • Fosters and maintains a strong culture of customer service and responsiveness among all members of the IT Support staff
35

IT Support Assistant st & nd Line Resume Examples & Samples

  • Providing day to day 1st & 2nd line support for both hardware and software including desk support, telephony, blackberry, email and applications support for both office and remote users
  • Providing general office support and respond to the queries from Brokers, Brokers Assistants and other members of staff
  • Preparing and install new IT hardware
  • Preparing and upgrade back office systems
  • Assisting with network patching
  • Assisting in the desk set up for employees visiting from other offices
  • Assisting in the set up of PowerPoint presentations and Videoconferencing calls
  • Assisting in the desk set up of new joiners, including PC, phone systems and email distribution lists
  • Liaising with HR and admin teams to ensure new joiner information, e.g., contact details, are received by and sent to the relevant parties
  • Previous experience working with a commodities, trading and/or logistics industry a real advantage
  • Good knowledge of telephone systems, including switchboard, dealer board, Avaya phone systems, an advantage
  • An understanding of database management
  • An understanding of trading support applications, such as Reuters, Bloomberg, etc., an advantage
36

Senior IT Support Professional Resume Examples & Samples

  • The firm welcomes up and coming professionals, whom want grow their IT career within an established organization
  • Looking for people who are collaborative, able to see projects to completion, able to work as a team, as well as time manage their tasks independently
  • Strong knowledge of PC hardware, Windows, mobile devices, network troubleshooting, and possesses knowledge of IT business applications
  • Able to communicate bi-culturally in Japanese and English
  • Knowledge of Apple family products
  • ITIL Certification is a plus
  • Experience managing or leading 1 or 2 members
37

IT Support Resume Examples & Samples

  • Internal IT Support and Management
  • Support 200 clients PCs, 10 Servers and different IT devices
  • Total support 400 users
  • Strong communication skills in Eng-Jap bilingual
  • Max 35 years old
  • Previous support experience in the same industry
38

IT Support Apprentice Resume Examples & Samples

  • A positive attitude and a willingness to bring ideas to the team
  • Able and willing to acquire new skills, and apply them
  • A methodical approach to problem solving
  • Self-motivated, Pro-active, Enthusiastic, Confident and Personable
  • Microsoft Windows 7
  • Microsoft Server 2008
39

Analyst, IT Support Resume Examples & Samples

  • Troubleshoots end user or system server issues (Including coordinating hardware repairs/replacements with server vendor and identifying system/application interdependencies)
  • Helps manage and maintain server environment using existing systems and processes
  • Trains and educates new and current users of basic systems
  • Provides or designs tools and making data available in usable form
40

Mainframe Application IT Support Resume Examples & Samples

  • Assess and debug the existing source code to find bugs and performance issues
  • Design, develop, test and implement enhancements and bug fixes
  • Acquire and document knowledge on the various Credit Suisse applications and share the acquired knowledge and provide training to the team members
  • 2+ years of experience in Software Development and/or application support
  • 2+ years of experience in IBM Mainframe technologies like COBOL, JCL, DB2, VSAM, CICS
  • 1+ years of experience in MQ series
  • 1+ years of experience in supporting and managing business continuity tests, and power downs
41

Operations IT Support Resume Examples & Samples

  • Act as a liaison between Middle Office/OPS Trade Booking Services users and IT on all support related queries
  • Own and resolve all middle or back office trade booking related Production issues
  • Provide timely and efficient support for the various trade processing applications
  • Provide onsite and offsite support for the various business functions
  • Provide off-hours support including weekend on rotation, if necessary
  • Resolving production problems as well as guiding the team in trouble shooting
  • Proactively seek to minimize potential application support problems through root cause analysis and monitoring
  • Analyze and debug the existing source code to find bugs and performance issues
  • Maintain effective communication to the internal/external clients to understand their application related issues/queries/problems
  • Acquire knowledge on the various CS applications, document the same where does not exist and train the peers
  • Three to Six years of combined IT experience in both software development and application support
  • Good experience in providing business related software-application support
  • Support experience in Financial industry or equivalent organizations
  • Software Language (one or more): Java, J2EE, .Net or C++
  • Database (one or more): Oracle, MSSQL or Sybase
  • Operating System experience: Unix, Linux & Windows (expected experience in O/S is at general application hosting and command syntax level)
  • Proficient in writing SQL queries and debugging procedures/functions
  • Excellent debugging, problem solving and analytical skills
  • Willingness to learn and adopt new technologies, business domain (Investment Bank) and functions
  • Understanding of equities, fixed income and trade Booking, a big plus
  • Scripting Language: Shell Scripting, Perl or equivalent
  • Web/Tools related experience: Weblogic, WebSphere, XML or Informatica
  • Experience in Financial industry or equivalent organizations
  • Good Team player and work attitude
  • Client-focused & sensitive to client needs
42

Technician, IT Support Resume Examples & Samples

  • Support mobile devices including iOS devices and mobile/desk phones
  • Facilitating onsite support for various hosted functions housed in local facilities (on call may be required)
  • Performs work within defined SLA targets and goals and is responsive to users' needs
  • Quickly identifies problems and gathers necessary information to correctly categorize issue within ticketing system
  • Performs problem solving and is able to quickly diagnose issues and knows when to seek help and extend duration of fix
  • Able to prioritize and complete tasks within a fast paced environment and notify management of conflicting priorities
  • Performs moves, adds, changes, and maintenance activities for desktop/laptop computers, telephones, and printers. Installs new equipment for users and replacement of non-functioning equipment
  • Educates end users regarding computer and software operations, including basic how to's and best practices
  • Performs network troubleshooting. Makes recommendations on computer related needs
  • Provides assistance in moving and re-installing equipment when required
  • Assists with the development, implementation, and maintenance of network file server backups and disaster recovery
  • Ensures complete and reliable security for sensitive data
  • Performs work in a timely manner and is responsive to users' needs
43

Manager, IT Support Resume Examples & Samples

  • 7+ years relevant experience
  • Ability to oversee new releases or projects typically focused on a specific product, system, application of moderate scope and complexity
  • Manages multiple teams and/or projects with increasing degree of complexity and broad scope, could manage or lead a group (<25) of technology professionals
  • Ability to work independently and often autonomously in the management of projects, teams and operational disciplines and develops strategic thinking and planning with respect to work execution
  • Ability to assume responsibility for management of the overall team providing both leadership and technical guidance. set targets and objectives for the team, and deliver results
  • Readiness to manage projects and teams (including financials) and advocates for reusability of architecture and processes by new business initiatives
  • Sound management capabilities with respect to problem resolution, plans and strategies for operational improvement/advancement
  • Leadership in growing team expertise to align with demand and TD's business and technology direction. assess team capabilities, proactivity in identifying ways to provide and enhance value delivered
  • Interest and drive to enhance knowledge/expertise by staying abreast of industry and business trends
  • Commitment to ensuring a close relationship is maintained with clients in order to keep informed of their business needs and direction
44

Senior Analyst, IT Support Resume Examples & Samples

  • Helps manage and maintain server environment using existing systemsand processes
  • Plans, coordinates and implements projects
  • Provides consultation services for users with problems or new tasks and quickly formulates solutions
  • Acts as an information resource to the management team and reportshigh visibility cases, escalations, and customer trends to management
  • Conducts reviews of ticketing queue, generates and analyzes metrics toensure quality and efficiency of support
45

Executive IT Support Resume Examples & Samples

  • At least 10 years experience within a total Information Technology (IT) environment
  • Software distribution
  • System and technical integration
  • Release management
46

Analyst It-support Resume Examples & Samples

  • Analyze support request to identify the root cause and provide resolution. Work closely with other Eaton enterprise sectors/groups to implement solutions
  • Monitor support request tickets on regular basis and provide timely resolution and closure of the tickets
  • Acquiring and maintaining thorough understanding of the software platforms and supporting sub-systems (OS / data layer / application server / web server), related to portal and web content technologies and delivery teams
  • Solving technical and process problems to ensure platform sustainability and performance, including vendor interaction, problem identification, investigation, planning and resolution
  • Develop and maintain support processes and documentation. Maintain the integrity of the integration environments
  • Collaborate, build and maintain relationships with other technical groups. Initiate continuous improvement initiatives within the team and Enterprise
  • Strong inter-team and intra-team communication , Adherence to Eaton's ITIL and Project Management Practices
  • Analyze support request to identify the root cause resolution and work closely with other Eaton enterprise sectors/groups to implement solutions.Technical areas of responsibility include
  • Java, J2EE, MVC Framework, Web Services, java script, JSP, Servlets and application script development
  • Oracle Web Centre Portal and Oracle ADF application configuration and administration
  • Responsible for Portal applications and the maintenance of application health
  • User setup and configuration
  • Commitment to preventive maintenance
  • Setup and support of appropriate system monitoring tools
  • Provides support for Eaton’s current Portal environment to ensure performance and availability
  • Production support, incident analysis, documentation and resolution
  • End-user support and communication
  • Log file / database analysis
  • Commitment to quality operating systems
  • Meets and exceeds the support SLAs
  • Understands Eaton’s IT service management, change management and problem management processes
  • Initiate continuous improvement initiatives within the team and enterprise through problem management processes
  • Ensures that all support related errors are handled on a daily basis
  • Diligently manages all production moves through standard change requests
  • Makes Decisions / Solves Problems: Uses sound analytical thinking to develop innovative solutions/recommendations that address problems/issues and achieve desired results. Makes effective decisions, even when dealing with limited or ambiguous information
  • Collaborative Style: Builds collaborative relationships with people within or outside own function. Expresses ideas and exchanges information clearly and persuasively, and demonstrates a strong professional image
  • Learning on the fly: Quickly grasps the essence and the underlying structure of anything. Analyzes both successes and failures for clues to improvement . Experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks
  • Bachelor’s degree in Computer Science, related field, or equivalent experience
  • At least 4-6 years in Information Technology
  • At least 3+ years hands on experience of Web Development (Java 1.5 and above,J2ee)
  • Minimum of 3+ years of hands on experience in MVC framework, JSF 2.2, JSP, Servlets ,Web Services , Eclipse IDE ,PL/SQL
  • Desirable to have experience with Oracle UCM, Oracle WebCenter Portal (11g), ADF with JDeveloper 1.7, Remedy tool
  • Experience administering, configuring and supporting Enterprise Applications
  • Experience with application server / web server / OS / database understanding (primarily Apache, Unix/Linux, Oracle DB)
  • Broad awareness of eBusiness: portals, enterprise content and document management, collaboration and enterprise search
  • Strong debugging skills in identifying root cause and providing logical problem resolution
  • Strong knowledge of Java, J2EE, web services, MVC Framework, Web Services, Java Script, JSP, Servlets and application script development experience in Oracle UCM ,Web Centre Portal and ADF and version control
  • Knowledge of presentation-layer technologies (e.g. HTML, XML, JavaScript, AJAX, JQuery)
  • Exposure/Experience in enterprise application architecture
  • Strong communication skills (written and verbal) and Team Player
  • Must possess ability to effectively manage vendor resources and / or project members in other countries
  • Requires good networking capability and a proven ability to work with senior leaders
  • Requires strong analytical, problem solving, and action-driven competencies
47

Analyst, IT Support Resume Examples & Samples

  • Researches, resolves and responds to complex end user, support orsystem server issues across the product line and product boundaries inaccordance with current standards (including coordinating hardwarerepairs/replacements with server vendor andidentifyingsystem/application interdependencies)
  • Coordinates end user and support issues among various support sites toensure timely distribution of knowledge and positive impact oncustomersatisfaction and quality
  • Identifies areas for improvement where proactive efforts can preventnew cases
  • Provides or designs tools and makes data available in usable form
  • Reviews urgent and critical incident reports for quality and makesrecommendations for improvement
48

IT Support / Junior Administrator Resume Examples & Samples

  • Create and administrator user and service accounts; AD group membership and Exchange mailboxes
  • Shall inform users of the status of their tickets through the following methods: Phone call responses and a web-based portal that offers self-serve access to real-time ticket status information for user feedback
  • Services shall include junior and senior level support for service requests that extend beyond the services and problem resolution normally associated with Help Desk support. These service requests are supported and documented within the automated support request system. Examples of these typical requests include; but are not limited to; the following: Virus scanning of disks; burning of CD's; moves/conversion/organization/migration; SW/HW installation and reconfiguration; true depth of knowledge of supported applications within the classified environment
  • Shall immediately report any act or circumstance in which there is a deviation from the required governing security regulations
  • 2-5 years of directly related experience in Tier I and II support. Remedy experience is strongly preferred
49

IT Support Executive Resume Examples & Samples

  • Recording all interactions and communications and responding to user queries using Athena Ticketing system
  • Maintaining ownership of user problems until a mutually satisfactory resolution is obtained
  • Escalating issues appropriately to other team members or other teams
  • Recording the details of investigations and fixes on the system
  • Highlighting persistent problems
  • Participation in team meetings
50

IT Support Team Manager Resume Examples & Samples

  • Serve as top escalation Tier and technical lead on the IT Support Team
  • Prioritize and schedule IT requests and team workload as appropriate (and escalate issues to network staff when required)
  • Develop and maintain service level agreements (SLAs) and monitor response times accordingly
  • Develop, Implement and maintain appropriate protocols, policies and procedures to ensure operational efficiencies
  • Improve IT Support Team productivity by highlighting deficiencies and recommending changes in tools, processes, reporting and employee engagement. Work with management to plan & implement recommended changes
  • Assists in installing and upgrading software, installing hardware, and configuring systems and applications
  • Manage, monitor and remediate client software deployments, windows patching and Antivirus posture
  • Champion customer service programs to improve customer satisfaction ratings
  • Assists in performing IT-related tasks including: running hardware diagnostics, troubleshooting hardware and printer functionality, configuring hardware for new users, maintaining computer equipment and supplies inventory, and participating in disaster recovery rehearsals
  • Assists in network infrastructure implementation and deployment as required
  • Coordinates equipment repairs with the team and the vendors
  • Provide emergency, after-hour support every 6 weeks (on call rotation of staff)
  • Minimum of 3 years as IT Support Team leader
  • Working knowledge and experience with Windows 7/8/10, Windows Server 2008/2012, managing Active Directory, DNS, DHCP, Wireless networking, laptops and workstations; remote access/VPN, Microsoft Office 2013/2016 support, endpoint protection, software deployment and patching
  • Extensive experience maintaining and administering client management systems (e.g., Altiris, SCCM)
  • Demonstrate the ability to learn quickly and apply knowledge accordingly
  • Ability to work with our teams and business units to develop processes and procedures to improve productivity, tracking and operational efficiencies
  • Excellent interpersonal skills; ability to communicate effectively with team members and other staff
  • Ability to provide quality client-centered technical support and the ability to supervise an IT Support Team with a client-centered focus
  • Ability to constructive coach team members
  • Utmost reliability in ensuring network security and protecting confidential data
  • Excellent attention to detail, problem solving, organizational and supervisor skills
  • Ability to handle difficult or sensitive situations with customers and other IT team members in a professional manner
  • Adaptive to a growing user base and changing work environment
  • Must demonstrate a positive work attitude and strong customer service skills
51

Team Leader CSS IT Support Resume Examples & Samples

  • Ensures that assigned help desk tickets are accepted, updated and resolved in a timely manner
  • Helps to develop and deploy standardized support processes and practices. *Collaborates with other technical areas to integrate support across tiers, platforms and areas of responsibility
  • Works with vendors and other support teams to prioritize, escalate as necessary, and resolve identified technical issues and problems. *Communicates issues and status to internal client community. Monitors and ensures compliance with established Service Level Agreements (SLA’s). *Manages all CSS IT tickets raised and logged via Catalent’s service desk system
  • Contribute subject matter expertise during root cause analysis and problem solving activities during system outages
  • Identifies, reviews, evaluates, and implements all applicable system modifications/enhancements/upgrades
  • Plans and organizes the activities of the team, including providing guidance, communication, and direction to personnel
  • Performs normal personnel functions which may include: hiring, firing, training, development, performance reviews, etc
  • Responsible for completion of required documentation of systems including standard operating procedures, change controls, computer system validation, and other related materials
  • Ensures plans and procedures are properly implemented and tested
  • Oversees system ownership across the CSS IT Portfolio and to ensure validation packs comply with company and regulatory standards (this includes Periodic Reviews)
  • Contributes with CSS IT project related activities as and when necessary, working closely with the technical and business analyst teams
  • Provides suitable monitoring to all CSS IT systems and to ensure they are all maintained accordingly to prevent system outages
52

Executive Director, IT Support Resume Examples & Samples

  • Excellent Oral and written communication skills
  • Strong management and leadership skills
  • Demonstrable experience in establishing and implementing support processes and standards for continuous user experience improvement
  • Strong customer service Skills
  • Ability to collaborate with peers, leaders, employees and vendors (on-site and remote)
  • Experience with Budget management and creation
  • Strong problem analysis skills
  • Strong understanding of and experience with service-based processes and metrics
  • Understanding of current PC deployment and support technology
  • Strong understanding of networking, desktop management, and information security
  • Bachelor's degree, or equivalent combination of education and experience
  • 3 or more years’ managing (12+), remote IT Desktop Support teams across multiple time zones
  • 3 or more years’ experience with PC lifecycle management
  • 1 or more years’ experience with medium to large IT project management
  • 5 or more years’ experience supporting Microsoft PC Operating Systems and Microsoft Office
  • 3 or more years’ experience supporting Mac OS X and iOS
  • 3 or more years’ supporting Virtual Desktop Infrastructure (VDI) including Citrix
  • ITIL v3 Foundations (or higher) a plus
  • HDI Desktop Support Manager (HDI-DSM) a plus
53

IT Support Professional Supervisor Resume Examples & Samples

  • Collaborate with users gain understanding of functions and IT related issues and service required
  • Defines and establishes priorities for IT related support based on user needs
  • Establishes IT related objectives and work plans; defines and delegates assignments to unit IT staff
  • Monitors IT staff efforts in IT hardware and software support efforts; evaluate staff performance and provide feedback
  • Review and recommend additional programs and upgrades of existing programs
  • Maintain IT policies and procedures for assigned area consistent with Institute policy. Develops SOP's and technical documentation
  • Performs research and analysis and investigates possible IT solutions to unit functional issues
  • Perform other related duties as assigned
  • Education:Bachelor's Degree
  • Work Experience:Four to sixyears job related experience
  • Skills:This job requires working knowledge of and skills in the development, installation and maintenance of IT hardware and software applicable to assigned unit. Additionally, skills in project management, organization, communications and customer service are required
  • Preferred Education: Bachelor's or Master's Degree
  • Preferred Work Experience: Experience providing and/or managing technology support in a higher education setting
  • Preferred Certifications:HDI Desktop Support Manager, HDI Support Center Manager, ITIL Foundations or other ITSM Certifications
54

Supervisor IT Support Services Resume Examples & Samples

  • Provides leadership to direct reports and support business stakeholders
  • Coordinates activities by scheduling work assignments and setting priorities
  • Evaluates and verifies employee performance through the review of completed work assignments and monitoring of metrics
  • Maintains records and prepares reports in support of operational and support activities
  • Evaluates, reviews and approves requests for information systems hardware, software and services in coordination with corporate and divisional sponsors
  • Establishes & monitors projects, priorities, objectives, procedures, and service targets and allocates resources based on business needs
  • Maintains close alignment and coordination with operational hubs in the US, Europe and Asia
  • Maintains vendor relationships various supplier partners
  • Validates invoices & charges against IT equipment or service orders
  • Meets with business stakeholders regularly and communicates IT needs to senior leadership
  • Manages routine tasks related to the overall operation of the helpdesk and customer support including, but not limited to
55

IT Support Team Manager Resume Examples & Samples

  • Manage a support team consisting of at least 4 technicians
  • Project management for IT Support sponsored projects (e.g., Ticketing system upgrades, Web conferencing platform migrations, Windows OS Migrations, etc.)
  • Assists in installing and upgrading software, installing hardware, and configuring systems and applications as needed
  • Working knowledge and experience with Windows 7/8/10, Windows Server 2008/2012, managing Active Directory, DNS, DHCP, TCP/IP networking, laptops and workstations; remote access/VPN, Microsoft Office 2013/2016 support, endpoint protection
56

Associate IT Support Resume Examples & Samples

  • Form Development Status reports: Document form modifications and revisions. Notification Report of new updates from the PowerDB website
  • Create customized reports using SQL/T-SQL query tools and programming (from the Data Warehouse)
  • Deploy reports to the Report Server
57

IT Support Admin Resume Examples & Samples

  • Provides day-to-day technical support to local and remote employees for internal desktop systems software and hardware
  • Installs, configures and troubleshoots desktop systems, workstation and servers in a heterogeneous environment
  • Support of mobile computing environment
  • Assists in maintenance of network equipment, phones, and teleconference equipment
  • Fully proficient with the Windows operating systems
  • Ability to maintain effective relationships with internal customers
  • Ability to evaluate and recommend hardware and software solutions, including new acquisitions and upgrades
  • Ability to participate in development of information technology and infrastructure projects
  • Be able to conduct training programs designed to educate an organization’s computer users about basic and specialized applications
  • Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support
  • Basic understanding of networking and UNIX software engineering environments
58

Line IT Support Analyst Resume Examples & Samples

  • Provide first and second level helpdesk technical support on installed technology to meet business requirements
  • Provide MS Office and application training to users
  • Provide administration, training and technical support to users of company CRM system saleforce.com
  • Work with users to utilise technology to achieve business goals
  • Support business applications
  • Perform regularly scheduled network administration/maintenance functions as assigned (e.g. server tape back-up, network user ID additions and changes, upgrades etc)
  • Participate in technology development projects as assigned
  • Liaison with external consultants or service providers to resolve specific issues
  • Perform IT departmental tasks as required and assigned by the IT Manager
  • Microsoft Active Directory
  • Microsoft Office 365 Email
  • Microsoft Azure infrastructure
  • Range of Microsoft Client Operating systems - Windows 7, 8 & 10
  • Range of Microsoft Server Operating systems - Windows 2008 & 2012
  • MS Office 2010 & 2013
  • Fundamentals of IP Networking
  • Symantec BackUp software
  • Internet Technologies
  • Adobe Creative Suite
  • VMware ESX/ESXi
  • Salesforce CRM
59

IT Support Team Lead-krakow, Poland Resume Examples & Samples

  • Provide technical expertise to the help desk team
  • Maintain technical skill continuity and consistency of help desk staff
  • Ensure continuous improvement of services provided by the help desk
  • Work with Application and Infrastructure Development teams to ensure a smooth transition of new hardware and s/w into support by the HD
  • Includes preparation of help desk staff to support new technology
  • Evaluate technical skills
  • Develop and maintain Training Plan
  • Liaison between help desk and other groups on technical support issues
  • Proactively work with other groups on normal process support issues
  • Reactively work with other groups to gather technical information in the case of outages, reduced services, emergencies or other exceptions from the normal process
  • Audit/Monitor at least Help Desk analyst calls on a weekly basis through Call Recording tools and Incident logging tool. Deliver technical feedback to the analysts on these monitors. Maintain an analyst-wise tracker for the call monitoring carried out
  • Develop processes to streamline the daily functioning of the help desk
60

IT Support Technologist Resume Examples & Samples

  • Install, maintain, operate and support manufacturing computing infrastructure and applications
  • Escalate to next support level for unresolved cases
  • Upkeep service efficiency and end-user satisfaction levels
61

IT Support Desk Analyst Resume Examples & Samples

  • Provide friendly, customer-focused support centered on communication and follow through to confirmed resolution of all support requests
  • Monitoring of Support Desk ticket queue to ensure all support requests are addressed in a timely fashion and are assigned to the proper IT team in accordance with PUMA’s designated service level agreements and knowledgebase instructions
  • Prompt identification, analysis, and diagnosis of all support issues providing customers with frequents updates on the status of their support request including an ETA for a resolution as well as deploying a loaner machine to end users whose issue is preventing them from completing their job responsibilities
  • Assist with Polycom and Skype for Business video conference setup and maintain “how to” documentation for all video conference enabled conference rooms
  • Manage mobile accounts and devices including: working with service providers on a regular basis to reduce costs, creating automated data reports and alerting users who cross data thresholds, performing basic troubleshooting for all mobile issues, and installation and management of mobile device management tool
  • Participate in all Support Desk projects with the expectation that all assigned tasks will be completed by given end date
  • Assists in new hire orientation, training, and follow up to ensure that all new PUMA employees have the hardware and software they need to complete their job responsibilities
  • Delivers, sets up, and assists in the configuration of end-user PC desktop hardware, software, and peripherals adhering to all configuration checklists to ensure all necessary steps are taken when configuring hardware and installing software
  • Have strong computer literacy skills and the ability to use Microsoft Office 365 applications
  • Ability to speak in front of small groups.Experience
  • Microsoft Office 2013 & 365 Products
  • Symantec Endpoint Antivirus a plusIf you are a flexible, open-minded and dedicated individual, PUMA offers interesting opportunities not only in an exciting and challenging industry, but also an enjoyable and open working atmosphere. If you have the drive and commitment to work in the dynamic and demanding PUMA environment, please submit your online application (including your resume with your possible start date and salary expectations)
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IT Support Team Lead Resume Examples & Samples

  • Bachelor’s Degree in Computer Science or a related field, or relevant work experience
  • 3+ years of experience providing IT support in a multi OS (Linux, Windows, OSX) environment
  • 2+ years of experience providing general networking support to include network device (router, switch, or firewall) configuration
  • Masters in CS or related degree (Computer Engineering, Information Systems, etc.)
  • Excellent communication skills and the ability to work well in a team
  • Strong customer focus, ownership, urgency and drive
  • Systems administration experience in Linux/Unix environment
  • Experience maintaining open source packages and/or working with the open source community
  • Experience packaging software with Red Hat Package Manager or Debian
  • Experience maintaining large scale Linux implementations
  • Experience with Bash, Python, Perl, C, C++, or Java
63

Global IT Support Escalation Engineer Resume Examples & Samples

  • A minimum of 5 years of technical support experience is required. Systems Administration background is preferred
  • Strong knowledge of Office applications, Exchange email, VPN, SharePoint, Active Directory, LDAP and printing
  • Strong knowledge of client operating systems including Windows 7/10, Macintosh OS 10.x, Ubuntu and RedHat Linux
  • The ability to solve problems and automate repetitive tasks using a common scripting or programming language such as Perl, PowerShell, and/or JavaScript
  • A proven ability to troubleshoot and identify the root cause of complex issues
  • The ability to develop and deploy web and/or desktop applications in one or more programming languages. .Net (C#), Powershell, Perl, Python, JavaScript, and Java are preferred
  • Experience in a Systems Administration or Engineering role
64

IT Support Team Specialist Resume Examples & Samples

  • Provide Tier 2 & 3 support for critical software applications and information technology infrastructure, including: Active Directory, SCCM, client patching and application deployment systems, Office365 & MDM
  • Assists with software deployment, maintaining client images and configuring systems and applications as needed via SCCM and other management tools
  • Maintaining security posture on client systems through Group Policy Management, windows patching and antivirus posture
  • Assists in move/add/change processes: configuring accounts and hardware for new users, maintaining computer equipment and inventory, and participating in disaster recovery rehearsals
  • Triage support requests and escalate issues to network staff when required. Follow up on outstanding requests and ensure timely resolution
  • Mentor junior IT team members and assist in staff training activities
  • Serve as primary technician for executive leadership
  • Maintains a high degree of professionalism while delivering outstanding customer service
  • Ability to effectively communicate technical information, both verbal and written, to a wide range of end-users
  • Provide emergency, after-hour support every 4 weeks (on-call rotation of staff)
  • Furthers equal employment opportunity by demonstrating fairness in making recommendations for hiring selections, encourages and recognizes employee achievements, ensures fair treatment of all employees regardless of race, color, religion, national origin, sex, age, gender identity, disability or other characteristic protected by applicable law
  • Minimum of 3 years’ experience providing end-user technical support in a highly, effective team as Tier 2 or above
  • Working knowledge and experience with Windows 7/8/10, laptops and workstations, managing Active Directory, Group Policy Management, DNS, DHCP, basic TCP/IP networking, remote access/VPN, Microsoft Office 2013/2016 support, endpoint protection
  • Extensive experience maintaining and administering endpoints via client management systems (e.g., Altiris, SCCM, MDM) and experience with software deployment and patching
  • IPhone/Android experience is a plus
  • Microsoft Office365 experience a plus
  • SCCM Experience a plus
  • Ability to work with our business units to develop processes and procedures to improve productivity, tracking and operational efficiencies
  • Ability to provide quality, client-focused technical support
  • Must be proactive and self-driven
65

Engineering IT Support Resume Examples & Samples

  • Meet with engineers, engineering managers and LASP IT to define Engineering IT requirements
  • Verify/certify LASP IT delivered services (for example, verify software tool functionality post installation)
  • Based on defined requirements, design hardware configurations optimized for specific software tools/applications
  • Continue development and maintenance of existing in-house software tools customized for LASP processes and applications
  • Basic knowledge of the computer hardware, software, and networking used through-out the production engineering lifecycle
  • Development experience with Ruby on Rails web applications backed by SQL databases
  • Familiarity with a variety of programming and scripting languages such as IDL, JAVA, PowerShell, or Bash/shell scripting
  • Familiarity with software applications such as Labview, Zemax, Solidworks, Orcad, Agile, and other engineering software tools is highly beneficial
  • Familiarity with Unix, Linux and Windows, especially working in virtual environments
  • Ability to anticipate, research, and solve problems through careful attention to detail and analysis in an independent work environment
  • Must be collaborative, self-directed, ability to handle multiple tasks and priorities, and meet deadlines from daily details to managerial analysis. Ability to learn new skills and assume new responsibilities
  • Experience gained as a student will be considered
66

IT Support Tech Helper Resume Examples & Samples

  • To provide a 1st / 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental KPIs and SLAs are met
  • Installation, maintenance and support of IT equipment including (but not restricted to) laptops, telecoms equipment, printers, scanners, thin clients and workstations. Some cabling work will also be required (after training)
  • To ensure that work is carried out to a high standard and complies with all Amazon polices and guidelines, specifically IT and Health & Safety policies/guidelines
  • To maximize availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly
  • Asset and Inventory management including checks / audits in line with standards and processes including Return Merchandise Authorization (RMA) processes with suppliers
  • Providing assistance to senior engineers as required (which does include out of hours work)
  • Conduct shift / daily infrastructure audits and checks
  • Produce shift / daily reports
  • IT education or 2-3 years of experience on relevant position preferably in operational environment
  • A good understanding of computer and networking concepts including data cabling. Cisco qualification desirable. Knowledge of TCP/IP, DHCP, DNS protocols
  • Be able to demonstrate a good understanding of Windows Server, Linux/Unix, Windows 7, Windows 8
  • Excellent English communication skills (written & verbal). Able to communicate technical information to nontechnical audiences
  • Strong sense of customer service
  • Methodical problem solving and excellent analytical skills
  • Keeps others informed of information that contributes to the performance of the team, department or company (Team player)
  • Self-motivated and able to work alone as well as part of a team
  • Able to prioritize in a complex, fast-paced environment
  • Willingness to train and learn new skills
  • Demonstrates strong initiative (is proactive) and motivation with the ability to learn quickly
  • To have flexibility in working hours and shift patterns to provide cover for operational requirements
  • Ability to effectively solve hardware and network issues in an operational environment
  • Ability to work in height using scissor lifts/platforms (training will be provided if needed)
67

IT Support Resume Examples & Samples

  • Experience managing, administering, supporting Micros POS System, Client Server and Stand Alone applications
  • Competence with Microsoft Office including Word, PowerPoint, Excel and Project
  • Training for Aramark applications can be provided
  • Experience in technical problem resolution, integration, support and training. 2 Year technical degree is desired but not required
  • Experience with Micros POS systems is desired
  • Candidate should possess experience with Windows 7, TCP/IP, and Web and Network LAN based systems
  • Good working knowledge of PC Hardware and related peripheral integration required
  • Experience in supporting a large (greater than 20) user base is required
  • Experience in Windows operating systems
  • Past experience with application support and installation is desired
68

IT Support Desk Operative Resume Examples & Samples

  • Walk clients and business units through problem solving process
  • Provide technical assistance and support for incoming queries
  • Efficiently control and manage the IT inventory (Hardware, font, software, License, Domain)
  • 3 - 5 years of IT helpdesk experience
  • Experience working in a multicultural environment
  • Ability to work under pressure in a face-paced environment
  • Fluency in both English and Japanese
  • Familiarity with Google applications
69

IT Support Admin Resume Examples & Samples

  • Provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access by coordinating, diagnosing, and troubleshooting incoming employee calls worldwide
  • Is responsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
  • Provides case status updates to management and end-users
  • Supports and maintains effective relationships with users
  • Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
70

Team Manager, IT Support Resume Examples & Samples

  • 15+ years Platform Management experience
  • Previous experience with Digitization concepts, systems and tools a definite asset
  • PMP Certification is an asset
71

IT Support Consultant Resume Examples & Samples

  • At least 3 years experience in providing technical support to users in a complex, fast-paced environment
  • Strong customer service skills
  • Strong working knowledge of current Windows hardware & operating systems
  • Knowledge & ability to build, install, and configure windows desktop HW & OS specifications as determined by others
  • Experience with Managed Desktop suites and reporting tools (e.g., SCCM)
  • Experience with Active Directory and Group Policy object
  • Strong knowledge and user skill level in multiple commonplace application software products with demonstrable experience working with and supporting users of Word, Excel, & PowerPoint
  • Familiarity of TCP/IP and wireless (802.x) technologies
  • Experience in the support & development of iOS apps
  • Experience with Business Analytics
  • Experience with Project Management tools
  • Professional demeanor and desire to assist others with various levels of computer skill, experience, and needs
  • 3 – 5 years experience providing IT support in a professional environment
  • Experience working in Higher Education
  • Familiarity or certification in Lean Six Sigma Process Improvement methodology
  • Windows or other similar certifications
  • Experience with Apple OS
  • A+ Certification
  • Experience with HTML
  • Familiarity with database environments and methodologies
72

IT Support Executive Resume Examples & Samples

  • Passport, Research Monitor, and Passport Account Management
  • Single Sign-on rollout to Passport subscribers
  • Euromonitor’s CRM and Sales Management system, Salesforce
  • Euromonitor’s incident tracking system, Athena
  • Provide assistance for Passport subscribers - testing suspected problems, escalating issues appropriately and providing advice to users
  • Configuring client subscription services based on instructions from sales and support colleagues
  • Monitoring of registered users to minimize unauthorized use of Passport
  • Housekeeping of the user list in consultation with Account Managers and Sales teams
  • Working proactively to minimize the number of subscribers without any specific security mechanism, direct with clients
  • Advise Account Managers, Sales Reps and managers as appropriate of any potential security issues at a subscriber and/or user level
  • Excellent communication skills – both verbal and written
  • Proactive problem solving skills
  • Demonstrable experience in a similar client-facing application support role with web-based systems
  • Experience supporting a CRM system, especially Salesforce beneficial
  • Experience of ITIL in a support environment would be beneficial
73

IT Support Team, Supervisor Resume Examples & Samples

  • Supervision of IT Support Team operations, including assigning tasks to team members, realigning tasks as necessary, and taking corrective actions to resolve productivity issues within the team
  • Work with Manager to ensure that IT Support goals and objectives are executed by the team and provide status reports as necessary
  • Responsible for maintaining request tracking database, documenting reported issues and resolution actions
  • Provides technical leadership role when working with customers and internal teams
  • Responsible for all desktop software and hardware inventory, compliance and client machine audits
  • Champion yearly IT Support Satisfaction survey and implement changes as necessary
  • Provide Tier 2 & 3 support for critical software applications and information technology infrastructure, including: Active Directory, SCCM, client patching and application deployment systems, Office365 & MDM
  • Assists with software deployment, maintaining client images and configuring systems and applications as needed via SCCM and other management tools
  • Mentor IT Support team members and assist in staff training activities
  • Serve as primary technician for executive leadership
  • Maintains a high degree of professionalism while delivering outstanding customer service
  • Ability to effectively communicate technical information, both verbal and written, to a wide range of end-users
  • Provide emergency, after-hour support every 4 weeks (on-call rotation of staff)
  • Furthers equal employment opportunity by demonstrating fairness in making recommendations for hiring selections, encourages and recognizes employee achievements, ensures fair treatment of all employees regardless of race, color, religion, national origin, sex, age, gender identity, disability or other characteristic protected by applicable law
  • Minimum of 4 years’ experience providing end-user technical support in a highly, effective team
  • Working knowledge and experience with Windows 7/8/10, laptops and workstations, managing Active Directory, Group Policy Management, DNS, DHCP, basic TCP/IP networking, remote access/VPN, Microsoft Office 2013/2016 support, endpoint protection
  • Extensive experience maintaining and administering endpoints via client management systems (e.g., Altiris, SCCM, MDM) and experience with software deployment and patching
  • 3 - 5 Years iPhone/Android management and deployment
  • 3 - 5Years Microsoft Office365 administration
  • 3 – 5 Years SCCM Experience
  • Demonstrate the ability to learn quickly and apply knowledge accordingly
  • Ability to work with our business units to develop processes and procedures to improve productivity, tracking and operational efficiencies
  • Excellent interpersonal skills; ability to communicate effectively with team members and other staff
  • Ability to provide quality, client-focused technical support
  • Ability to constructive coach team members
  • Utmost reliability in ensuring network security and protecting confidential data
  • Excellent attention to detail, problem solving, organizational and supervisor skills
  • Ability to handle difficult or sensitive situations with customers and other IT team members in a professional manner
  • Adaptive to a growing user base and changing work environment
  • Excellent time management and prioritization skills
  • Must be proactive and self-driven
  • Must demonstrate a positive work attitude and strong customer service skills
74

Senior Manager, IT Support Resume Examples & Samples

  • WAN, LAN, Wireless capabilities across TD Securities locations in New York, Singapore, London, Toronto together with regional satellite locations
  • Application performance as observed on the network to determine client / server / network constraints
  • Establishing and delivering a cost effective and performant global eTrading network and hosting strategy
  • Network asset currency and configuration hygiene aligned to corporate governance standards
  • Incident and problem management optimization
  • Participation in management level activities with peer group and senior executives as required
  • Undergraduate Degree or Technical Certificate
  • 10+ years’ experience in a Capital Markets infrastructure environment with direct exposure to Trading platforms, market data delivery, WAN, LAN, Internet, Firewalls and security
  • Analytical and effective troubleshooting in complex environments
  • Demonstrable Incident management and service recovery skills
  • Ability to direct and manage multiple, broad and highly complex teams \(can be groups of up to 50 technology professionals\) and/or projects which are diverse in scope
  • Strength in setting direction at an operational level, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goals
  • Understanding of strategic direction \(including financials\) and champions alliances to benefit TD, advocates for operational improvements to enhance value to the organization
  • Readiness to direct the development of problem resolutions, plans and strategies for operational improvement/advancement
  • Confidence and experience serving as a key point of contact internally and externally
  • Infrastructure / application performance and availability monitoring
  • Service Management \(Incident, Problem, Change\)
  • Data Centre Management experience
  • Experience with 3rd party hosting providers
  • Software Delivery Life-Cycle and Release Management
  • Business Continuity Management & Disaster Recovery
  • Familiarity with Physical Security
75

Sharepoint / IT Support Resume Examples & Samples

  • Knowledge of ITPR, DoN Application and Database Management System (DADMS) and Information Assurance Tracking System (IATS)
  • Support NAVCYBERFOR Government lead in ITPR processes
  • Review IT Support requirements to ensure proper alignment to ongoing NAVCYBERFOR mission
  • Support development of policies and procedures and implementation of technologies to support the management of migrated applications and relocation and consolidation of servers and data centers in response to the Navy’s ongoing Information Management/Information Technology (IM/IT) efficiency initiatives
76

IT Support Tech Resume Examples & Samples

  • 3-5 years / IT support experience (Windows/Linux/Mac, PCs, network etc)
  • In addition, you will need a proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism
  • Experience in procurement, inventory and asset management of IT equipment as well as IT lifecycle
  • An advanced understanding of technical issues, both hardware and software
  • Active Directory and Windows Server administration. Windows Vista and XP System Support
  • A broad understanding of networking technologies both wired and wireless. Port level troubleshooting of Cisco switches and data cabling knowledge
  • 2) Basic knowledge of LAN/WAN (Ethernet・TCP/IT etc.) and related experience (mandatory). CCNA-level knowledge is preferred
  • 4) Effective communication skills via phone and email in English are mandatory
77

T&M Trading Floor IT Support Team Lead Resume Examples & Samples

  • Check and ensure all daily tasks assigned to the team are completed
  • Review tickets in Deskside's queue and all tickets received
  • Manage daily operation of T&M IT desktop support team
  • Prepare weekly report for weekly meeting with BMS-IT
  • Prepare monthly SLA reports for SLA submission
  • Plan out all the shifts and weekend coverage for the following month
  • Review and submit time sheets and claims to the manager for approval
  • Plan out leave requests for submission to manager for approval
  • Attend to any adhoc meetings that involves Deskside services
  • Conduct briefing to the team for any new changes/implementation
  • Upkeep T&M workstations asset report
  • Ready to front and pacify difficult users
  • Update T&M PC image regularly
  • Document new T&M applications installation steps
  • Pro-active to inform BU to update their applications in BCP site and HomeComputing
  • Assist the manager in any way he may need
78

IT Support Admin, Senior Resume Examples & Samples

  • Provides day-to-day technical support to local and remote employees for internal desktop systems software and hardware; Windows and MacOS
  • Responsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
  • Develops, documents and implements standard operating procedures and customer service guidelines relating to remote IT support
  • Maintains passwords, data integrity and file system security for the desktop environment
  • Supports and enforce company Information Security policies as directed by organizational management
  • Provides case and project status updates to management and end-users
  • Responsible for in-country purchasing processes for IT related equipment
  • Assists in maintenance of network equipment, phones, teleconference and video conference equipment
  • Assists other teams within the Information Technology organization with the support of their projects, hardware and software
  • Assists in the support of the computer room and data center operations arena
  • Assists in the support of the UNIX engineering team and resources
  • Fully proficient with the Windows client and server operating systems
  • Fully proficient with the Apple Mac OSX client operating systems
  • General knowledge of the Microsoft Office productivity suite
  • Familiarity with Virtualization products and their implementation and support
  • Familiarity with basic data center operations tasks
  • Familiarity with Linux/UNIX OS
  • Familiarity with software engineering environments
  • Basic understanding of networking and security
  • Has working knowledge of the mobile wireless technologies environment and operating systems (iOS and Android)
  • Thorough understanding of PC computer hardware and efficient troubleshooting techniques
  • Ability to self-motivate and stay on task as a remote employee within the larger Information Technology organization
  • Ability to recognize inefficiencies and recommend solutions
  • Ability to communicate highly technical information to both technical and nontechnical personnel
  • Ability to organize and use time effectively
  • Ability to write clearly in both technical and non-technical communications and documentation
  • Ability to lead and participate in development of information technology and infrastructure projects
  • Ability to conduct training programs designed to educate colleagues and other teams within IT as well as end users in basic and specialized applications
79

IT Support Associate Resume Examples & Samples

  • Create and deploy desktop/laptop/virtual images to the computer lab and library staff
  • Work with managers to determine project deadlines and objectives
  • Implement projects to support multiple computer systems
  • Evaluate and develop solutions using multiple platforms to resolve complex technical problems based on in-depth evaluation of faculty and staff requests
  • Define standard and modeling for desktop application
  • In-depth evaluation and implementation of faculty and staff software and hardware request each semester
  • Advise and make recommendations on hardware and software purchases
  • Train part-time employees for frontline technical user support
  • Regularly re-evaluate our policies and procedures to improve services
  • Provide statistic for measuring technical service within a ticketing system
  • Monitor and Complete daily technical problem tickets for student, faculty and staff
  • Analyze, design, and implement new tools to improve the daily operation of the library
  • Communicate with HUIT Networking to help diagnose and resolve the library technical issues
  • Support librarian office computers and implement Harvard security policies
  • Evaluate, test, maintain, repair and track all laptops distributed to staff and faculty
  • Overtime required at the beginning of each term
  • High school graduate or equivalent with at least 3+ years of IT experience to include Windows 7, Window Server Administrator, and/or Active Directory
  • Power user experience for Windows or Mac
  • Windows server administration, Ghost, Deep Freeze, AntiExec, Software Licenses, Server administration
  • Must have a strong commitment to customer support
  • Candidate must have strong leadership and communication skills
  • Demonstrated ability to use judgment and prioritize the work within the parameter outlined by the university guidelines
  • Bachelors Degree strongly preferred
80

IT Support Apprentice Resume Examples & Samples

  • Provide a first, and single, point of contact into Capita Services Desks for all supported businesses
  • Respond to phone calls, emails and online chat
  • Ensure incoming incidents are logged accurately and that sufficient information is recorded in the relevant incident logging software
  • Ensure that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA)
  • Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times
  • Logging of all incidents in the appropriate call logging software, ensuring all relevant information is obtained, correct categorisation, contract, SLA is chosen and advise caller of unique call reference number
  • Provide problem diagnosis, using appropriate support tools and resolution for desktop problems. Assign calls to correct third party queues where appropriate
  • Proactively manage Customers expectations through either resolution of or updating on progress of their outstanding incidents/requests
  • Track and monitor calls that are with third parties, to liaise with third parties for a resolution and escalate when resolution is not moving forward within the appropriate timescales
  • Resolve and close cases to customers satisfaction or escalate to the appropriate ITS Management where further direction is required
  • Demonstrate a positive attitude towards change by words and behaviours. Challenge the way things have always been done and suggest improvements
  • Good attendance and time-keeping
  • Strive for excellence premium customer service provider
  • Smart and presentable
  • Experience of working to SLAs
  • Willingness to be flexible with working hours when necessary
  • Mature outlook
  • Background in customer service
  • Basic understanding of different technologies, including MS Office Products
  • Experience of working in a Service Desk support environment
  • Good knowledge of support tools used by IT Service Desk and Desktop Support teams is an advantage
81

Manager of IT Support Resume Examples & Samples

  • Over two years of leading a team
  • Over five years of working withMac OSX and Windows machines and systems
  • Over three years working with Active Directory Group Policy
  • Familiarity with VMWare andLinux
  • Strong written and spoken communications skills as well as time and organizational skills
82

IT Support / Help Desk Temp Resume Examples & Samples

  • Providing support for our users at the Corporate Office and Distribution Center
  • Assist with the preparation and deployment of POS (Point of Sale) systems to the field
  • Assist with troubleshooting PCs and peripheral devices and communication devices
  • Assist with Technical Services projects. Projects that streamline processes are cost effective and enhance user satisfaction
  • Participating in the testing process through test review and analysis, test witnessing, and certification of software
  • Must be an alumni or current Senior pursuing a degree in a related field
  • Strong academic standing
  • Ability to multi-task
  • High level of organizational skills
83

IT Support Administrator Resume Examples & Samples

  • Independently research and identify solutions and collaborate with IT team and end users to implement new technologies
  • Ensure compliance of divisional IT assets per corporate standards and directives
  • B.A./B.S. in technology related field preferred
  • Familiarity with ITIL concepts and/or ITIL certification strongly preferred
  • 4-6 years of desktop support and/or network/systems administration in a primarily Windows-based environment
  • Hands on experience with Windows XP, 7 and 10 as well as working knowledge of network troubleshooting, patching, driver installation and problem resolution required
  • Familiarity with Track-It Help Desk ticket system a plus
  • Knowledge of Active Directory, Windows Server 2008R2/2012, Microsoft Office 2007-2016, Outlook 2010-2016
  • Microsoft Desktop Deployment Toolkit (or other similar deployment/imaging system) strongly preferred
  • End User Support – Ability to install, troubleshoot and repair laptop, desktop, and printer hardware in a manufacturing-based environment containing both legacy and modern IT systems
  • Experience deploying, maintaining and troubleshooting iOS devices
  • Experience with Dell desktops and laptops preferred
84

Local IT Support Associate Resume Examples & Samples

  • 2-3 years of relevant working experience
  • Strong knowledge of computer hardware
  • Experience with desktop operating systems, including Windows 7/8/10 and MacOS
  • Experience in application support
  • Knowledge management experience (Wiki, community/collaboration portals etc.) - preferred
  • Creative thinking, willingness and ability to quickly learn new concepts and technologies
  • Self-motivated and driven team player with excellent communication skill
  • Excellent communication skills both in Hungarian and in English - both verbal and written
  • German language skills are advantage
  • Knowledge sharing for best practice
  • Process compliance
  • Customer Satisfaction (by means of SLA)
  • To be seen as a professional service provider by the end user community
  • Reduced User Downtime
  • Good engagement with ITSC for problem handling
85

IT Support Resume Examples & Samples

  • May perform one or more of the following
  • Manage objects in a Windows 2012 server Active Directory environment using Microsoft RSAT, System Center Configuration Manager (SCCM)
  • Provide on-site deskside support of Windows 7 workstations
  • Provide end-user support with Microsoft Office Suites, jail and records management systems, applications, and local and network printers
  • Install, configure, and deploy operating system and application software on servers and workstations
  • Operate data communication systems, including Local Area Networks (LANs) and/or Wide Area Networks (WANs)
  • Maintain, troubleshoot, diagnose, and repair computer hardware, software, peripherals, network systems, mobile devices, and other equipment
  • Backup and restore data files and folders
  • Communicate implementation activities
  • Desktop support for technical infrastructure
  • Ensure compliance of IT operations with government security policies and practices
  • Escalate complex technical problems to technical specialists as appropriate
  • Install, configure, maintain, and upgrade existing system software and operating systems
  • Install, distribute, operate, and maintain new hardware and software applications
  • Oversee workstation and server patch management
  • Analyze network capacity needs for switching, routing transmission, and signaling
  • Assure network systems are running according to normal processes
  • Deploy upgrades to existing networks
  • Determine network requirements for designing and developing hardware, software, and telecommunications solutions
  • Identify, diagnose, repair, and resolve problems affecting network performance
  • Observe and control status and performance of all network facility components
  • Support, troubleshoot, repair network issues and problems
  • Propose and implement system enhancements, including software and hardware updates, to improve system performance and reliability
  • Replace, configure, and deploy End of Life equipment
  • Resolve first level technical systems failures
  • Technical help desk function
  • Troubleshoot issues, connectivity, package deployment, and virus removal
  • Other duties, as assigned
  • Cisco Network Administration
  • Cisco Network Design and Management
  • Enterprise mobile devices: Android
  • Microsoft Windows Active Directory, Group Policy (2012) systems administration: account security, systems access, roles, and permissions, file and print
  • Microsoft Exchange Administration (2010)
  • Microsoft Office Product Suite (2010-2016)
  • Microsoft Systems Center: SCCM (Configuration Manager)
  • Microsoft Windows Administration
  • Microsoft Windows Client/Server application computing environment, including laptops and desktops
  • Microsoft Windows Server (2008, 2012), IIS (Internet Information Services), Web services
  • Sophos Anti-virus software
  • SQL Database queries
  • TCP/IP, DNS, DHCP
  • Virtualization: VMWare and Hyper-V
  • Communication: Strong influencing and two-way communication skills, including listening and information sharing. Strong interpersonal skills using tact, patience, and courtesy
  • Coordination: Coordinate and ensure quality and schedule adherence, verify compliance. Enforce policies and objectives of programs and activities
  • Customer Service: Strong customer service focus, positive attitude, and possess a sense of urgency. Exercise good judgment and sound decision-making
  • Problem Solving: Identify solutions for range of straightforward problems and use existing procedures to solve routine or standard problems
  • Task Oriented: Manage multiple assigned tasks, perform routine assignments, and develop competence by performing structured work. Work independently as well as part of a team to resolve issues and mitigate risks. Work within established procedures with moderate level of instruction, guidance, supervision, and direction from others
  • Technical Understanding and Technical Zeal
  • Willing and able to build knowledge of organization, processes, and end-users
  • Associates degree in Computer Science or equivalent experience in technical systems support
  • Minimum 2 years experience supporting Windows based desktops and servers
  • Project implementation experience helpful
  • Sit, stand, or walk for extended periods
  • Bend at the waist, kneel, or crouch
  • Work from heights to include rooftops, scaffolding, ladders
  • Move, handle, carry, and lift moderately heavy objects. (For example, move desks to troubleshoot computer issues, move computers with or without carts, and move other equipment and tools.)
  • Requires dexterity of hands and fingers to operate a computer keyboard
86

Senior Buyer IT Support Services Resume Examples & Samples

  • Individual contributor supporting the management of the U.S.hardware, telecom, professional services categories including: executing RFx process, new hardware acquisitions, contract negotiations,etc
  • Act as a project manager of sourcing events by facilitating the collaboration of cross functional teams with the goal of establishing a clear set of steps to achieve agreed strategic direction
  • Be a key interface with suppliers, including negotiation, interpretation and application of contractual agreements to ensure adherence to standards and best outcomes for National Grid
  • Identify and mitigate commercial risks, in order to ensure National Grid complies with global legislative requirements and identifies value adding opportunities to the supply relationships
  • Support the Procurement Manager and Director in the implementation of process improvement and standardization of best practices to drive cost savings and produce greater efficiency
  • Utilize established financial systems to track budgets and highlights variances in order to manage and control specific cost variables within category and sub-category negotiations
  • Develop and maintain highly effective relationships with key internal stakeholders and suppliers in order to share best practices while understanding and challenging business decisions as appropriate
  • Oversee supplier and contract relationship management within the category as directed by the Procurement Manager
  • Collate complex contractual information for project due diligence (contract review) activities
  • Translate contract terms and conditions to assess business risks, develop pricing strategy, and support contract compliance efforts
  • Work with internal legal teams to coordinate review of agreements
  • Negotiate and administer business aspects, terms and conditions, pricing, and risk management/mitigation of client contracts and subcontracts for business line/unit directly with supplier
  • Resolve commercial disputes; clear understanding of contractual terms and ability to execute agreements in accordance with the agreed terms
  • Minimum of five years of prior procurement experience as a Buyer/Sr. Buyer with familiarity with hardware, telecom and related professional services (including managing RFx process: contract negotiations and execution)
  • Proven market experience sourcing and/or managing IT hardware, telecom and related services vendors
  • Understands the importance and compliance of corporate policies and procedures and how to apply them effectively
  • Demonstrates the ability to interpret information and analyze relationships among several parts of a business issue or situation in order to clearly articulate the findings and anticipate obstacles and think ahead about next steps
  • Requires the ability to assess current state situations and subsequently challenge existing processes by lever