IT Desktop Support Resume Samples
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IT Desktop Support Resume Samples
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MR
M Rau
Margarete
Rau
4879 Graham Ways
Houston
TX
+1 (555) 282 9229
4879 Graham Ways
Houston
TX
Phone
p
+1 (555) 282 9229
Experience
Experience
San Francisco, CA
IT Desktop Support Intern
San Francisco, CA
Padberg-Schowalter
San Francisco, CA
IT Desktop Support Intern
- Performs administration tasks, such as new joiner/ leaver process, user management, documentation, communication messages to users
- Assist in the development of user documentation and training materials
- Team and personal development – You take time to drive your own development, whilst also encouraging team members and partners to do the same
- Assist the IT team with the installation, configuration and deployment of new equipment
- Manage ticket queues in ServiceNow ticketing system
- Impact and influence – You listen to different perspectives, evaluate, persuade and carefully shape your work to deliver truly impactful results
- Be responsible for providing the first line support for hardware such as: Laptops, Desktops, Smart phones, and Printers, and providing software support for products such as; Microsoft Windows Operating Systems, Microsoft Office, and other proprietary software
Philadelphia, PA
IT Desktop Support
Philadelphia, PA
Nader Inc
Philadelphia, PA
IT Desktop Support
- Responsible for assisting on projects for other groups, such as Facilities, Network, Telecom
- Make recommendations for improvement in processes and procedures
- Performs other related duties as assigned by management
- Develops solutions to routine technical problems of limited scope. Work is closely supervised
- Work closely with project managers to gather and analyze attribute and process statistical data
- Work with project teams to provide Privacy Impact Assessments
- Networking (Patching, Testing & Support)
present
Houston, TX
IT Desktop Support Technician
Houston, TX
Kassulke, Dare and Baumbach
present
Houston, TX
IT Desktop Support Technician
present
- Real time ticket entry by utilizing, monitoring and managing our service desk system
- Ordering of computer supplies and keeping of inventory
- Provide second-level support on tickets escalated from the Service Desk staff regarding IT issues and requests including, but not limited to
- Desktop support responsibilities include operating system builds, fault diagnosis and management of open tickets within the call logging system
- Familiar with wiring/cabling standards
- Knowledge of networking topologies and network wiring systems
- 2 years in a desktop/helpdesk support role with demonstrated proficiency in troubleshooting and technical problem solving
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
California State University, Northridge
Bachelor’s Degree in Computer Science
Skills
Skills
- Attention to Detail
- Demonstrated ability to lead, motivate and develop a team that support Executive level employees
- W2 only, no C2C or 1099 arrangements available
- Excellent problem solving skills
- Good documentation skills
- The ability to coordinate and execute any moves, adds and changes within the branch office
- Solid Microsoft Office skills (Word, Excel, Outlook Email and Calendaring, PowerPoint, Access)
- In-depth knowledge of the Windows XP, Windows 7
- Scripting Knowledge
- Knowledge of IPC trading turrets
15 IT Desktop Support resume templates
Read our complete resume writing guides
1
IT Desktop Support Intern Resume Examples & Samples
- Assist the IT team with the installation, configuration and deployment of new equipment
- Assist in upgrade of Windows 2003 to 2008
- Document progress of equipment/software upgrades (include issues/resolutions)
- Solid understanding of Microsoft Windows 7 and Office 2010 environment (through formal education and/or personal experience)
- Good technical skills (with both hardware and software, Mac OS experience a plus) are necessary
- Demonstrated success in interacting with a wide range of customers, and be able to adapt skill level to associates needing assistance
- Self-motivated and work without supervision
- Independent thinking and attention to detail are critical, as well as strong oral and written communication skills
2
IT Desktop Support Supervisor Resume Examples & Samples
- Mentor and train individuals to empower them to exceed the teams goals and create leadership opportunities within the team
- Assist with performance reviews and enable execution of development plans
- Monitor and enforce clear, measurable targets for operational metrics
- Ensure a high degree of customer service, enforce and train team members on all service management principles
- Share knowledge and expertise in order to develop future leaders and to drive improvements to methods, tools, and processes, building a culture of execution and excellence at Sabre
- Receive and promptly address tickets escalated from Desktop Support team members to ensure timely resolution and customer satisfaction
3
It-desktop Support Technician Resume Examples & Samples
- 35% Supports Windows desktop OS. Diagnoses and troubleshoots computer and general network issues
- 10% Provides timely resolution of end user problems
- 20% Provide support for field personnel remote communications and connectivity
- 10% Basic administration of phone systems
- 25% As necessary, performs other duties as required
- Requires 5+ years experience in desktop support
- Requires basic knowledge of phone system support
- Knowledge of computer applications (i.e.: Microsoft Word, Excel, PowerPoint, Access & Project, Windows, Visio, etc.) required
- Knowledge of Windows environment and computer hardware and software at an intermediate or advanced level
- Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services
- Experience in Backups, Active Directory, Exchange 2007\2010, and Windows server environments
- Experienced in supporting PDA’s (Blackberry, Droid, iPhone and iPad)
- Experienced in supporting senior level executives
- Experienced in Altiris (Imaging, packaging, scripting)
- Exceptional communication skills, both oral and written in English and Japanese
- ShoreTel VOIP Administration
- Troubleshoot Call Routing
- Build new huntgroups, workgroups and auto attendants
- Configuring new sites and trunks
- Configuring and Installing new hardware
- Work with Sales and Service Teams to ensure proper operation of customer call flow
- Escalate advanced issues as needed with ShoreTel support
- Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships with persons contacted in the course of performing assigned duties including Company management and outside business associates
- Strong attention to details with excellent follow up
- Ability to work independently or with minimal supervision
- Ability to exercise independent judgment consistent with department guidelines\standards
- Ability to organize and prioritize workflow and to meet established timeframes
- Ability to maintain updated knowledge of procedures, products and activities of assigned area
- Ability to adhere/respond to established time frames and schedules
- Ability to operate a personal computer and related software
- Ability to work overtime, weekend and after hours along with an on call rotation
4
IT Desktop Support Technician Resume Examples & Samples
- MS Windows and Office software
- Mac OS X and Mac Office software
- PC and peripheral hardware (printers, monitors, keyboards)
- Tablets and other Android, iOS and windows mobile devices
- Basic network (WAN, LAN and wireless) troubleshooting
- Active Directory and Exchange administrative activities
- Resolve all escalated issues within SLA and support efforts to provide proactive support in the form of knowledgebase articles and user training
- Receive, log and manage tickets in ITSM ticketing system (ServiceNow)
- Work closely with the Service Desk to ensure a quality communication and timely resolution to escalated issues
- Ensure a high degree of customer service and adhere to all service management principles
5
IT Desktop Support Technician Resume Examples & Samples
- Install, maintain and troubleshoot all computer hardware and software within the organization
- Build and install the new employees work environment
- Offer first level of support on Ubisoft internal network equipment and design/troubleshoot/propose network setups toward teams/his manager
- Take ownership of user problems and be pro-active when dealing with user issues
- Support users in the use of computer equipment by providing necessary training and advice, including procedural documentation and relevant reports
- Update knowledge base with newly diagnosed problems
- Carry out all other related tasks
- Work experience of one-two years in IT Support
- IT educational background is a plus
- Excellent command of English; medium level of French is a plus
- Knowledge of Networking (TCP/IP, OSI)
- Knowledge of Windows Server roles (Active Directory, DC, DHCP, DNS)
- Good dexterity and ability to perform manual labor
- Proactive and autonomous
- Ability to make decisions quickly and to work effectively in a fast paced environment
6
Manager, IT Desktop Support Resume Examples & Samples
- Manage Help Desk staffing, including recruitment, supervision, scheduling, development, evaluation, and mentoring
- Responsible for End User hardware and software asset management (including PCs, laptops and peripherals)
- Manages communications to the corporation related to system outages and incidents
- Coordinate PC and desktop application patching cycles with users
- Compile monthly and quarterly ticket and issue resolution metrics
- Manage Helpdesk KPI’s through ticket management to proactively identify trends for future resolution
- Establishes acceptable SLA’s on ticket prioritization and completion
- Conduct research and remain current with the latest technologies and solutions in support of all user technology requirements
- Represent the brand and utilize the PUMA 4Keys (Fair, Honest, Positive, Creative) in all decisions, actions, processes and practices
- Bachelor’s degree in Computer Science, IT, Business Administration or related field (or equivalent experience)
- 5 years experience managing a help desk environment
- Experience with Microsoft Windows 7 and Microsoft Office a must
- Knowledge of mobile technology, device management required
- Experience with Symantec, PC Encryption, PC Networking and Network Printing preferred
- Ability to communicate, both verbally and in writing, in a clear, concise and professional manner
- Works effectively under pressure, can manage multiple priorities simultaneously and can work without direct supervision
- Exceptional customer service approach
- Experience delivering presentations to leadership effectively
7
Contract IT Desktop Support Resume Examples & Samples
- Support/Administer Active Directory, Exchange mail accounts, SharePoint, Microsoft Systems Center Configuration Manager, virus/spam detection, data backups
- On-call and available 24x7 to expertly support our global staff
- Strong Windows 7 experience preferred
- Experience with a corporate IT ticket system
8
IT Desktop Support Regional Lead UKI Resume Examples & Samples
- Provide IT team leadership for local People and Finance issues within the Region
- Provide cost-efficient, stable on-site support operations
- Manage and champion a functional cross-border organization with a single, mature culture. This should provide consistency of operations, responsibilities and cross- border reporting
- Establish a service culture with sufficiently ITIL-educated operations management and staff
- Drive standardization, automation and consolidation/centralization
- Establish and administer the annual budgets and manage expenditures in order to operate within the approved budget
- Develop and maintain a roadmap and direction for OSS including sourcing and location strategy
- Interface and consult with other functional leads within IT Services to coordinate planning and activities
- Represent OSS externally (e.g., with vendors and industry peers)
- Establish and maintain effective relationships with local HR, and understand the local people policies for countries in which staff are located
- Maintain a good understanding of the business objectives, processes and supporting IT needs of all customers in the Region. Stay sensitive to unique local needs
- Build relationships with key senior leadership in the Region to help manage IT needs and issues
- Work with Region leadership to optimize the business value, quality and cost of requested services to meet Ernst & Young and IT objectives and policies. Clearly articulate the service levels
- Collect Region viewpoints on IT needs and service issues and communicate these to the appropriate Area IT relationship leader
- Communicate significant IT activities in the Region effectively so that they are understood by end-users in that Region
- Through interaction with end users within a country and using reports from Service Management, identify opportunities for improving Operations processes to ensure services and products are delivering quality results, as measured by performance indicators and customer satisfaction
- Working with the relevant process and service owners, take ownership of identified quality issues to determine root cause of the issues and drive changes to prevent reoccurrence. Work with Service Management to document and communicate any changes which are implemented, and work with BRAM as necessary to communicate changes to strategic customers
- Maintain a focus on quality through on-going process reviews to proactively identify opportunities for improving processes from an efficiency (speed to market), effectiveness (consistent positive result) and fiscal perspective. Work with relevant process owners to implement identified changes into the Operations support and operating model
- Act as on-going "quality champion" from an end-user perspective to embed "quality in everything we do" as the standard operating mode for all Operations personnel
- Strong analytical skills are required to identify opportunities to identify opportunities for service and process improvement
- High-level decision making responsibilities are utilized on a regular basis to address issues that affect large numbers of end-users
- This role receives limited oversight from a supervisor and is expected to be able to work independently
- Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
- Ability to work and team with a multitude of different people to balance demands
- Outstanding management, interpersonal, communication, organizational, decision-making and execution skills
- Ability to understand and integrate cultural differences and motives and to lead virtual cross-cultural, cross-border teams
- Extensive knowledge of on-site support services through years of experience in a (multi-country) IT leadership position
- Demonstrated track record of continuous optimization of OSS processes and procedures leading to significant cost reductions and/or quality improvements
- Demonstrated experience in managing relationships with Region leadership teams
- A strong customer service orientation. Ability to develop formal and informal relationships with customers in order to understand their expectations
- Demonstrated skills in developing actionable roadmaps and implementing these efficiently
- Very good understanding of key performance indicators relevant for the role
- Experience in financial management including budgeting and cost comparison for the relevant services
- An overall understanding of the Operations Services across all functions and knowledge of the structure and responsible people in the other Operations functions
- Experience in all aspects of IT management and operations
9
IT Desktop Support Technician Resume Examples & Samples
- Provide support and servicing on a break/fix basis for end user computing and peripheral equipment within the Bank’s network
- Fulfill request for end user computing device installs in support of hardware and software installs, moves, additions and changes as needed within the production environment
- Prioritize, track, and monitor tickets to ensure a timely resolution
- Administer daily requirements for the service management tool to include work order completion and closure, material accountability, and associated asset documentation
- Work toward subject matter expert status in knowledge of the chosen end user computing discipline (voice, network or PC hardware)
- One year of PC installation/maintenance experience or equivalent
- Ability to be a team player with excellent technical, written, and communication skills
- Ability to conform to commonly used concepts, practices, and standards within the BB&T organization
10
IT Desktop Support Associate Resume Examples & Samples
- 1-3 years relevant experience in desktop support and customer service
- Demonstrates a working knowledge of the technology tools required within assigned responsibilities
- Effective organization and time management skills
- Ability to manage multiple tasks
- Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situation
- Working knowledge of hardware and applications including but not limited to: Windows Server OS, MS Office suite, Lotus Notes, Microsoft Active Directory, computer imaging software, CA Unicenter Service Desk software, VoIP phone systems, CCH ProSystem fx, endpoint security and protection, hard disk encryption software, enterprise backup solutions, PC hardware, printers, and other networked equipment
- Ability to work in a highly collaborative environment and consult effectively with employees at all levels
- High school diploma or GED required, Associates and/or Bachelor's degree preferred
11
Analyst It-desktop Support Resume Examples & Samples
- Provide End-User Desktop Hardware/Software Support
- Provide Expedited Executive Support, Video Conferencing and Managed Print Services
- Assist the business with IT customer engagement
12
IT Desktop Support Technician Resume Examples & Samples
- PC incident resolution
- PC reimaging (re-installation of operating system and applications and restoration of user data)
- Be a friendly face of IT while users are experiencing problems
- Taking requests from users via email, ticketing system, telephone or in person
- Work with the existing deployed Service Desk staff to resolve problems
- Monitor the support ticket system for calls requiring escalation or urgent attention
- Install approved software on Windows desktop computers and iPads, as advised by Service Management
- To follow and apply IT policies and procedures
- Reset domain account passwords, action new Starter and Leaver requests when required
- Undertake other such duties as may be reasonably required, including out of hours working when required for projects or business need
- Demonstrable length of service at least 2 years in one single organization in the last 2-5 years
- A+, MCP/MCSE, ITIL qualifications desirable
- Vendor Accreditations
- Broad experience of PC and server hardware (HP/Dell/Lenovo) including the XP, Windows 7 and Windows 8 operating systems, MACs and iPad IOS
- Knowledge of backup/restore solutions
- Knowledge of a ticketing system (Remedy experience preferred but not required)
- Excellent documentation skills for writing procedures and ticket documentation
- Knowledge of computer/tablet set up and configuration
- Previous experience of 3rd Level IT support within a busy and challenging environment
- Experience if working in a desktop management solution environment
13
IT Desktop Support Resume Examples & Samples
- Provides excellent customer service through interactions with customers via telephone, e-mail, trouble ticket, MS Lync, and in person
- Will provide technical support and problem solving abilities on a variety of technical and non-technical issues
- Analyze customer problems and formulate plans of resolution by utilizing all technical resources
- Must have excellent verbal and written communication skills
- Responsible for researching and resolving issues related to IT Support (i.e. Desktop/Notebook issues, application issues, and other anomalies that may develop) to ensure end user satisfaction
- Work may be to support the Help Desk, rollout of major installations or version updates, or to support any employee changes
- Provide excellent case note documentation and ability to create numerous Knowledge Base articles
- Deploy OS images to computer equipment and perform data erasures
14
IT Desktop Support Tech Resume Examples & Samples
- Analyzes factual information and possible solutions and makes independent judgments, decisions and recommendations
- Understands how the team integrates with other teams in order to achieve overall objectives of the area and builds knowledge of the organization, processes, customers and key business drivers
- Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively
- Provides Level 2 support for users on client computers as well as some application platforms
- Educates and informs users about corporate standards, processes and policies
- Participates in IT infrastructure projects
- Prepares, deploys, maintains, decommissions and refurbishes IT hardware
- Keeps asset database relevant and up to date
- Requires 2-5 years of relevant professional experience
- Non-graduate jobholders require a substantial amount of professional experience and additional qualifications that also provides exposure to fundamental theories, principles and concepts
- 1 - 3 years of experience working with Level 2 support
- Good understanding of the Microsoft Windows operating system, Intel-based hardware and IT architecture in general
- Good understanding of the company’s structure, needs and requirements
- Fluent in English, both written and verbally is a requirement
- IOS and Android Management
- Mac Management
- Video Conferencing experience
15
IT Desktop Support Resume Examples & Samples
- Manage Client expectations in terms of complex problem resolution times
- Manage and coordinate both simple and complex hardware/software deployments
- Work flexible work hours including Late nights and weekends as needed
- Daily support of a very active, fast-paced, high volume, diverse trading environment
- Responsible for day-to-day implementation, support, and maintenance of infrastructure, including all hardware, software, telephone, and turrets
- Deploy / Support all Desktop Hardware
- Limited IPhone / IPad Support
- Responsible for assisting on projects for other groups, such as Facilities, Network, Telecom
- Inventory control - RMAs, service calls. New equipment requests
- Submit Application Packaging Requests and certify for production
- TV Systems Support
- BCP (Setup, Configuration & Testing)
- Create AD Accounts
- Technologies and hardware that we use : Windows XP, Thomson One, Bloomberg, (Most common MDS apps) , Fidessa, IPC turrets, HP desktops, Blackberry’s, Palm Pilots, Printers, Cisco VOIP phones, Lotus Notes , MS Office, MS Outlook 2010
- In-depth knowledge of the Windows XP, Windows 7
16
Healthcare IT Desktop Support Associate Resume Examples & Samples
- Provides technical support and training to personal computer and PC network users. Assists users in solving problems using available hardware and software tools. Also supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals
- Performs preventive maintenance, test and repair of equipment
- Engages users to determine their potential future business requirements
17
IT Desktop Support Technician Resume Examples & Samples
- Provide initial employee support for technical inquiries received via phone, email, and messaging applications
- Assess the nature of problems and resolve basic support issues
- Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases
- For more complex issues, transfer internal customers to second-level Help Desk Technicians
- Performs general tasks and completes routine assignments
- Receives assistance in the completion of more complex assignments
- Developing proficiency within discipline
- Works under moderate supervision with some latitude for independent judgment
- Typically requires one to three years of related experience
- Education: Associate Degree in a related field OR equivalent combination of education and/or experience
- Typically 2 or more years of related experience
- Candidates may be asked to work shifts including nights, weekends & holidays. Further, candidates may be called out after-hours to provide emergency support
- A valid state driver's license, at a minimum, is required to operate Client vehicles
- Wiring responsibilities require the ability to differentiate between colors
- Demonstrate and apply basic to intermediate level technical literacy, knowledge and skills in the major technical disciplines
- Computer Systems - EMS/SCADA Systems
- Networking Systems - LAN/WAN and Wireless Access
- Radio Systems - Field Radio
- Radio Networking Support
- Fiber Optic Support· Transport System Support
- Mobile Data· Site Infrastructure
18
IT Desktop Support Intern Resume Examples & Samples
- Support all division users by installing, configuring, diagnosing, analyzing hardware and software, performing both periodic and emergency maintenance
- Support client hardware and software and assist other IT team members in problem resolution
- Assist in the implementation and maintenance of the network and network-based applications and hardware of the division
- Provide assistance in the implementation and maintenance of a client/server environment
- Help inventory all incoming and outgoing equipment
- Set-up and provide assistance with technical requirements for meetings and events (ex. Video Conferencing, Air Play, Audio Bridging, Video Projection and recording)
- Incident and Request management through IT Ticketing system
19
IT Desktop Support Technician Resume Examples & Samples
- Provide deskside and remote support for Personal Computing environments
- Perform technical support, assembly, installation, repairs, and moving of computers, printers and peripheral hardware assemblies, and maintain hardware inventories for on-site and remote computer support to end users
- Handling technically complex desktop support issues
- Work independently and partner with multiple IT support team personnel in Alaska, Bartlesville, and Houston to provide seamless support to users
- Provides training and consultation to end users. Provides expertise in the selection of standard hardware and software solutions to maximize efficiency and meet customer needs
- Certified warranty & non- warranty repair of Dell computers and Hewlett Packard printers
- Managing small to medium local projects for and participate in IT initiatives
20
IT Desktop Support Technician Resume Examples & Samples
- Provision of Desktop and on-site IT support, collectively Workplace IT Services within the EUNA region
- Desktop support includes troubleshooting desktop related problems including PC performance, connectivity and applications issues, managing virus outbreaks and fulfilling standard service requests such as the provision of new PCs, PC moves and hardware upgrades
- Provision of physical on-site support for network equipment, servers, telephone systems and server rooms, under instruction from 2nd and 3rd line teams
- Routine office or site visits to deal with IT incidents, requests, inspect on-site IT equipment and infrastructure as well as emergency visits for urgent incidents
- Achievement of relevant service and operational level targets for incident management and request fulfilment, proactively escalates potential service level breaches through the management structure
- Relevant desktop support experience, ideally with some experience of working on a service desk
- Experience working in a global organisation is beneficial
- Experience working in a service level driven environment
21
IT Desktop Support Administrator Resume Examples & Samples
- 3-4 years recent experience working for a large organisation providing phone and desktop support
- Relevant Microsoft Certification
- Bachelor’s Degree in Information technology, Computer Science or related discipline
- Global Helpdesk System experience
- Proficient in Microsoft Office Applications
- Microsoft Active Directory, Server and Desktop Technologies experience
- Excellent English communication skills – written and oral
- High customer service focus
- Autodesk and Bentley Products experience is preferred
22
IT Desktop Support Technician Resume Examples & Samples
- Assist customers in a calm, professional manner while providing IT Help Desk services and end-user support, remotely and in-person
- Troubleshoot and remedy computer workstations, printers, network connectivity, and software issues in-person, remotely via phone, email, or at the workbench
- Train users on basic computer and printer functions
- Perform software installations, maintenance and upgrades; Perform hardware installation, configuration and maintenance
- Monitor, create, and distribute work orders within the work order tracking system
- Gather information and handle common navigational and functionality problems to provide user and network support; Escalate work orders on technical and application support issues
- Manage resources for Active Directory (AD) and respond to user requests with passwords and logon difficulties
- Customer Service Desk or IT Call Center experience and troubleshooting desktop and/or AD issues
- Advanced experience using MS Windows operating systems (OS), MS Office productivity software, and/or MS SCCM
- Experience supporting and maintaining Dell hardware profiles
- 11470
23
IT Desktop Support Resume Examples & Samples
- Limited use and/or application of technical principles, theories and concepts
- Develops solutions to routine technical problems of limited scope
- Failure to achieve results can normally be overcome without serious affect on schedules and programs
- Customer service experience and a technical background is a plus
24
IT Desktop Support Resume Examples & Samples
- Install and upgrade equipment and software
- May be required to maintain inventory supplies
- Participate on cross
- Technology teams
- Active Directory familiarity
- Proficient in installation, navigation, and support of Microsoft Operating systems up to and including Windows 10
- Knowledge of Mac operating system and mobile device operating systems such as IOS and Android
- Office (Word, Excel, Outlook Email and Calendaring, PowerPoint, Access)
25
IT Desktop Support Technician Resume Examples & Samples
- Real time ticket entry by utilizing, monitoring and managing our service desk system
- Follow up with users to ensure problems were resolved successfully
- Conduct end user training on capabilities as needed
- Document related issues to maintain an IT knowledge base
- Set up and configure and repair Dell Desktops
- Support user login and Active Directory issues
- Support Wise terminals in Citrix environment
- Support Office 2007/2010
- Provide MS Outlook support
- Configure and support Avaya VOIP phones. Nortel experience also a plus
- Experience utilizing SCCM management tools
- Trace ports/troubleshoot port issues
- Familiar with wiring/cabling standards
- Act as liaison between end-users and technical staff to communicate issues, problems, and questions
- Research questions and work with staff in answering customer questions
- Keep abreast of industry and product(s) advancements
- Research patches, updates and solutions for computer issues, both hardware and software related
- Maintain all end user systems, applications, security configurations
26
IT Desktop Support Tech Resume Examples & Samples
- Provide onsite support specific to end user devices (Thin Clients, Workstations, Audio Visual Computers/Displays, Multi-Functional Printers, IP Phones and peripherals)
- Manage moves, adds and changes for onboarding/off boarding of employees
- Installs and configures desktop & laptops with standard OS images
- Basic knowledge of Lync, Communicator, Skype for Business
- Working knowledge of End-User/Client facing configuration of Office 365
- Knowledge of conference room and video conferencing technology
- Triage steps to determine User, PC, Network, or Application problems
- Monitor, update, and manage a ticket queue; provide timely updates to end users
- Mobility Management support on corporate and personally owned mobile devices
- Comfortable supporting mobile hardware (iPad, iPhone, Surface, Android)
- Management & tracking of inventory through full Asset Management Life Cycle
- Providing on-call support and holiday coverage based on business need
- Communicates and ensures users understand how to use technology available to them to its fullest capability
- Stays informed on new or emerging trends and technologies that provide clear benefits to the organization
- Assists in the development and documentation of IT procedures, training etc
- Associates degree in Computer Science, Electrical Engineering, Information Systems or related specialty, and/or equivalent experience/training
- Minimum of one (1) year of experience providing end user desktop support
27
Healthcare IT Desktop Support Technician Resume Examples & Samples
- Installs and supports both hardware and software components for user group
- Evaluates system configuration and software to ensure effective use of hardware resources
- Addresses and resolves hardware, software and customer issues
28
IT Desktop Support Resume Examples & Samples
- Phone programming (Avaya/CUCM systems)
- Voicemail creation/troubleshoot/removal
- New Workforce phone assignment/programming
- Call path setup/troubleshoot
- Analyzing call routing solutions within testing environment
- Routing tickets as necessary
- Answer Tech-Line
- Assist Field Services with troubleshoots/move completion
- Knowledgeable in IP Telephony
- Cisco backend telephone programming and troubleshooting
- Support for analyzing capability of processes and activities (tracking, performance standards, conformity and compliance)
- Work closely with project managers to gather and analyze attribute and process statistical data
- Work closely with project administrator confirming conformance and compliance with respect to predefined internal the client's format
- Document and track deviations from standard setups, root cause, corrective action plan, closure
- Capture and publish action items and meeting minutes from run to standard governance meeting; support document audits and updates and writing of new documents as necessary
- Knowledgeable in ServiceNow
- Avaya PBX skills
29
IT Desktop Support Resume Examples & Samples
- Install and upgrade computer equipment and software
- Will be required to maintain inventory supplies (desktop hardware, toner, etc)
- Associate’s degree required (those on track to complete Associate’s within 6 mos. will be considered)
- 2-5 years’ prior IT or desktop support experience
- Knowledge mobile device operating systems such as IOS and Android
- Microsoft Office (Word, Excel, Outlook Email and Calendaring, PowerPoint, Access)
30
IT Desktop Support / Windows Resume Examples & Samples
- Respond to and resolve user problems with hardware, software and/or services for all desktop computing equipment
- Supporting issues related to hardware system components and peripherals (printers, scanner, wireless handhelds)
- Identify recurring issues, document and escalate to appropriate personnel
- Represent technical bridge between technology groups and business units
- Follow existing processes and use standard methodologies to carry out assigned tasks
- Performs other related duties as assigned by management
- Associates Degree or higher (unless Associates Degree would be attained within 6 months of Hire Date)
- 2 to 5 years of experience IT support including hardware and software
- Proficient in hardware system components and peripherals (printers, scanner, wireless handhelds)
- Documentation skills
31
IT Desktop Support Resume Examples & Samples
- Educational, Licenses and Certificates · CISSP certification or or SANS certificates or certification preferred
- 3 + years’ experience working with project teams
- Understands risk and security processes and uses the knowledge to respond to customer inquiries
- Strong technical writing and oral communication skills
- Experience interacting with internal customers and vendors
- Organizational sensitivity with the ability to deliver a tough message to associates at all levels
- Possess a professional attitude and work ethic in addition to being well organized and efficient
- Strong computer skills, including operating systems and software with SharePoint experience a plus
- Ability to instill trust; high standards of integrity
- Flexibility and adaptability – adapts to changing priorities
- Self-starter – demonstrates personal initiative; high personal work standards
- Decisive evaluation of risk for applications and infrastructure required
- Requires reading of white papers, briefs, and attending seminars and training to maintain current in technology and IT risk issues and concerns
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ARO IT Desktop Support Resume Examples & Samples
- Desktop troubleshooting and repair (Primarily Laptop/Handheld Devices)
- Support internal customers in the use of office equipment including printers, copiers, conference room AV and basic network issues
- Utilize device images as required to support repair and replacement, and new issue of end user desktop/laptop devices
- Arrange repairs of equipment by vendors as required
- Work with System engineers to escalate/professionally hand off cases if required
- Internal Systems
- Learn to use internal desktop ticket management systems
- Learn to use other internal systems as required
- Work with local asset management and HR staff as required to control/issue end user devices (either new employee or replacement of existing device
- Internal client support
- First level support for users
- Manage escalation of issues to corporate helpdesk or local system engineers
- Basic office network troubleshooting
- Elp resolve internal customer related issues and provide answers in a timely manner
- Work effectively with management and other staff as required to handle routine work
- Resolves and/or escalates issues in a timely basis
- Works well with a team
- Experience working within an IT Ticket based management environment to provide direct end user support in support of users and corporate helpdesk staff
- Ability to learn internal proprietary systems
- 3 – 5 years direct to end user desktop support/help desk support
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Supervisor, IT Desktop Support Resume Examples & Samples
- Monitor the day to day operations of the Desktop Support team, adjust work schedule and assignments as needed based on operational and project workload
- Responsible for US hardware inventory, iProcurement ordering, receivables, receipt of shipments from vendors, local reconciliation with corporate services and freight carriers
- Maintain accurate and current employee hardware inventory including new hire deliveries, termination receipt of old equipment as well as refresh/replacement lifecycles
- Monitor desktop support queue for all US employees, Chelmsford campus (break/fix, move/add/change work) as well as system purchases, refresh requests and delivering new hires on time
- The Team Lead will also act as a liaison to all IT level 3 support teams, foster collaboration, team work and future state. He/she will also provide 3rd level support as needed
- Establishes team consistency across all staff through the implementation of desktop support policies, procedures and standards ensuring conformance with departmental and Kronos objectives
- Ensures team members consistently log all customer incidents, inquires, questions and problems through the Service-Now system and document all solutions
- Oversees rollover coverage of the Service Desk phone line (ext. 4911) as needed using the ACD phone system
- Develop accurate and standard-based solutions to user problems to ensure maximum user productivity
- Assist in the resolution of user and support issues among various departments across the enterprise to ensure timely distribution of knowledge and positive impact on user satisfaction
- Develop and provide skills to other team members on an as-required basis, through sharing of enterprise applied technical knowledge and mentoring
- Escalate problems to appropriate groups and on-call individuals based on established guidelines and procedures
- Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers
- Attend training sessions, individual development opportunities and assist in training workshops
- Develop, document, and enforce standards, process, procedures, policy, workflows, scripts, guidelines, and service level agreements – consistently, across various geographies
- Assist in special product-related issues as needed, with the flexibility to change focus as necessary
- Set shift schedules; monitor staff on-time performance and timesheet PTO compliance Supervise, train, and mentor staff
- Monitor and report staff performance including individual productivity based on resolved ticket volume; compare and contrast metrics with historical thresholds and industry-standard benchmarks; Provide recommendation and justification of need for temporary contracted resources as necessary
- Monitor and quantify individual staff productivity and report utilization as a percentage of total capacity
- Monitor, report, and ensure consistency with service level compliance
- Supervise the receiving, moving, assembly, imaging, configuration, testing, inventory and storage of hardware components and associated devices/services
- Supervise software/hardware troubleshooting to isolate, diagnose, and fix common problems
- Provide rotational 24/7 on call support and management escalation as needed
- 7-10 years of experience in enterprise IT support, technical proficiency in a broad range of hardware and software solutions
- Ability to implement customer service standards and follow guidelines, as well as to help others interpret policy
- Thorough understanding of telecommunications ACD system and trouble ticket management CRM system in a high volume, high stress IT customer service environment
- Ability to maintain a high level of client trust and confidence in the knowledge of and concern for clients’ needs
- Solid project and resource management skills and experience with problem management in multiple locations, including remote
- Technical and non-technical communications skills
- Ability to establish user trust and confidence in the group’s knowledge of and concern for users’ business and clinical needs
- Broad range of network and desktop knowledge is highly desirable, including experience in
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IT Desktop Support Intern Resume Examples & Samples
- Provide excellent customer service while delivering hands-on desktop support for end users in Overland Park, and occasionally provide remote support for users at other Vista Outdoor locations
- Manage ticket queues in ServiceNow ticketing system
- Install, configure, troubleshoot, and repair computers, peripherals, Windows OS, and desktop software
- Self-motivated and self-directed with the ability work individually or in teams to accomplish daily tasks
- Assist in the development of user documentation and training materials
- Must be enrolled in a degree or certificate seeking program from a qualified institution
- Must be familiar with Microsoft Windows Operating Systems. MacOS experience desirable
- Must be familiar with Microsoft Office programs
- Must be able to learn on the fly in a fast paced environment
- Must be able to lift up to 40 pounds: lifting and transporting of moderately heavy objects, such as computers and peripherals
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
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Healthcare IT Desktop Support Technician Resume Examples & Samples
- Supports, installs, and maintains personal computers, operating systems, software, and related IT peripherals
- Installs and supports both hardware and software components for users
- Provides positive customer experience with each customer interact
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IT Desktop Support Technician Resume Examples & Samples
- Gather data for various reports required by accounting and management or for engineering/scientific applications
- Investigate and locate source of non-standard irregularities; analyze and recover program operations in complex error situations
- Assist in the maintenance and inventory control of computer equipment
- Comply with computer operation standards and procedures
- Comply with all applicable and relative environmental safety and health policies, procedures, directives and orders
- Perform all other position related duties as requested or assigned
- Experience and/or training with Microsoft Office, UNIX, LINUX, and Windows desirable
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IT Desktop Support Technician Resume Examples & Samples
- Windows Operating System Proficiency: this person will need experience working in various Windows OS including Windows XP, Windows 7 and Windows 10
- Network Troubleshooting Experience: This person will need to know their way around general networking connectivity troubleshooting, network protocols, and setting up IT peripherals
- PC Imaging Experience:this person will also need experience re-imaging PCs, laptops, and desktops machines via deployment tool
- 2 year degree in IT related field and 2-3 years of PC hardware and software troubleshooting experience
- Experience working in a health care environment is strongly preferred,not required
- IT certifications is a plus
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IT Desktop Support Technician Resume Examples & Samples
- Provide day-to-day IT support to local and remote offices
- Assists staff with installation, configuration, and ongoing usability of desktop computers as well as peripheral equipment and software
- Images, builds, and set up of user accounts as well as the deployment of computers to new employees
- Collect equipment from departing employees
- Assist in IT needs for staff or executive meetings
- Maintenance on user accounts in programs such as AD LDAP, Oracle, etc
- Ordering of computer supplies and keeping of inventory
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IT Desktop Support Resume Examples & Samples
- Minimum of Associates Degree*
- If currently in school, must attain/complete Associates Degree within 6 months of start date
- Minimum of 2+ years of current support experience
- Solid Microsoft Office skills (Word, Excel, Outlook Email and Calendaring, PowerPoint, Access)
- Good documentation skills
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IT Desktop Support Intern Resume Examples & Samples
- Follow the incident management process and resolve the reported incidents within defined SLA
- Be responsible for providing the first line support for hardware such as: Laptops, Desktops, Smart phones, and Printers, and providing software support for products such as; Microsoft Windows Operating Systems, Microsoft Office, and other proprietary software
- Answers basic questions about installation, operation, configuration, customization, and usage of assigned products
- Typically provides effective telephone technical support to users
- Good Windows knowledge
- Knowledge of PC hardware
- AD, DHCP, DNS
- Good communication skills and customer services oriented
- At least 3 year's relevant experience
- Excellent learning skills and team play attitude
- Good English skill with written
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IT Desktop Support Coordinator Resume Examples & Samples
- Systems Helpdesk experience
- Customer Care skills
- 3 years IT experience
- Windows 2003/2008 server
- Microsoft Outlook
- Windows XP Professional Desktop
- An Awareness of WAN/LAN & VPN technologies
- Citrix Metaframe services
- Blue Cube
- Knowledge of IT operating standards
- Trouble shooting & resolution skills for PCs, operating systems, servers, peripherals, etc
- Excellent written and verbal communication skills, with ability to communicate technical solutions to non-technical managers
- Systems Support
- E2E ID request process. From users requesting id’s, managing Marriott request centre entries and central application ids setup through to communication back to users/line managers with details. Covers Enterprise ids, Active Directory, Citrix, Application ids, email
- E2E ID process to include Adds/Deletes/Moves
- Implement Microsoft Active Directory changes to support id adds/deletes/moves
- Implement changes to Hotel File & Print servers to support id adds/deletes/moves
- Provide diagnosis and liaison with Marriott Tier 2 support for ID & email configuration issues
- Remote desktop support to users for all desktop issues
- Remote management of hardware support ,including the implementation and set up of support PC’s
- All calls to be logged and reported on using Marriott Sysaid system
- Trend analysis of reported issues
- Proactively working to identify route cause and elimination of repeat issues
- Remote installations of desktop application software
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IT Desktop Support Technical Analyst Resume Examples & Samples
- Installs, maintains, troubleshoots and repairs hardware and software associated with desktops, laptops, and mobile devices
- Provides technical support, training and guidance to local and global end-users
- Participates in a Global Help Desk -- about 20 hours a week -- providing cradle-to-grave technical support addressing a variety of technology issues for 500+ global employees
- Independently assesses and prioritizes technical support tickets and uses discretion to escalate issues in a timely manner
- Must be able to work every 8th weekend providing on-call weekend support coverage on the Global Help Desk
- Handles escalated support requests for the Berlin office
- Administers user accounts and 0365 mailbox via Active Directory, Active Roles Server and/or other tools
- Allocates project folder permissions to end users via Elite 3e, Active Directory, and/or other tools
- Assists in the administration of local and regional servers, and phone systems
- Responsible for the configuration and maintenance of local and regional printers and multi-function devices
- Assists in the setup and operation of audio visual hardware as required by end users
- Facilitates network access for traveling users and on-site clients
- Performs the physical disconnect, move, and reconnect of technology hardware as required by end users. Assists with office moves in Berlin or other offices as requested
- Coordinates hardware and software requests, orders items once approved and submits invoices for timely approval
- Maintains software licensing and inventory of local IT assets including: desktops, laptops, peripherals and wireless devices
- Participates in and may lead projects of significant importance to the firm. Employing as necessary the application of systems analysis techniques, researching technology options, and consulting with users, to determine hardware, software or system functional specifications
- Creates documentation and develops training materials as needed to fulfill the project requirements
- 3+ years experience in a Global Support environment
- Experience with maintaining a network computing environment, delegating tasks or responsibilities to coworkers and maintaining the timely completion of tasks
- Strong knowledge of Windows-based networking environment and Microsoft Office applications including Word, Excel, Access, PowerPoint and Outlook
- Strong understanding of Active Directory and Microsoft Exchange environments
- Strong understanding of remote connectivity technologies , such as VPN, DirectAccess, SSL VPN, and wireless networking, along with a solid understanding of Microsoft Remote Desktop
- Experience configuring and supporting Windows based servers along with an understanding of server hardware and enterprise storage solutions
- Proficient with Apple, Android, and BlackBerry mobile devices
- A self-motivated person
- Strong and creative problem solving skills
- Fluent German language skills are essential
- Strong interpersonal and organization skills
- Flexible and accommodating to working overtime or off hours when necessary
- Provide adequate notice for absence and/or tardiness
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IT Desktop Support Technician Resume Examples & Samples
- Installs and supports Corporate OS on systems
- Assist internal customers with data migrations with focus on end to end ownership for customer satisfaction
- Assist with new system setup throughout the Dell Campus as required
- Works under general direction, seeks assistance as needed. Works with team to support achievement of internal and/or external customer commitments
- Adjusts to multiple demands and shifting priorities
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Senior Analyst It-desktop Support Resume Examples & Samples
- Provide technical expertise and/or engineering support for maintaining performance and reliability of key IT real time systems. Contribute to project technical architecture design and development
- Assist IT Architecture and Engineering community in planning the introduction of new technologies and/or identifying the most appropriate technology choices to accomplish goals by utilizing Exelon’s standard governance process as outlined in the Management Model. Ensure appropriate implementation of technology both within the production and the development environments
- Build and maintain knowledge of new technologies or technology opportunities and assist in analysis of their use for business and/or IT clients
- Identify and provide Business and IT data on IT trends and issues. Participate in IT architecture review and standards setting. Assist in the development of white papers, conducting presentations as needed to explain why a technology is being recommended by IT
- Maintain and enhance engagement with business and IT partners
- Maintain technical knowledge and business acumen within own discipline or function. Utilize best practices to improve products and services
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IT Desktop Support Technician Resume Examples & Samples
- Investigate user computer problems, identify the source and determine solutions
- Participate in the installation and testing of software and hardware
- Provide system level support to all personnel for all company computer software
- Analyze and resolve technical problems for established networks
- Establish user profiles, user environments, directories, and security for networks being installed
- Work with vendors to resolve complex network problems
- Ability to determine computer problems and to coordinate hardware and/or software solutions
- Minimum 3 years’ experience as an IT Professional
- Automotive background a plus
- Knowledge of company supported network platforms such as: Windows XP & 7, Microsoft Office 2007 and up, Server 2003, 2008 and 2012
- Knowledge of Shortel phone system a plus
- Working knowledge of ADP Systems
- Must have a vehicle and available for minor traveling
- Must be able to work occassional weekends
- Excellent follow-through skills
- All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment.*
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It.desktop Support Senior Associate Resume Examples & Samples
- Install, upgrade, support and troubleshoot for printers, computer hardware and any
- Minimum to year college degree or equivalent two years of related experience required
- Experience administrating Windows 2008 Server, GPO, DHCP, DNS, Active Directory
- Experience cloning/imaging PC
- Open schedule to work outside of business hours, based on business needs
- Advance in both written / spoken English
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IT Desktop Support Technician Resume Examples & Samples
- Previous Experience working in IT
- Experience working as a Help Desk Technician or Deskside support preferably in a face to face support environment
- Service-Now ticketing experience preferred
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IT Desktop Support Technician Resume Examples & Samples
- Some Active Directory tasks such as putting computers onto the Intertek domain
- Broad experience with PC and server hardware (HP/Dell/Lenovo) including XP, Windows 7 and Windows 8 operating systems, MACs and iPad IOS
- Experience working in a desktop management solution environment
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Cstars Technical Analyst / IT Desktop Support Resume Examples & Samples
- Must have excellent verbal and written communication skill
- Must have excellent customer service skills
- Must have a team-oriented attitude, and the ability to collaborate at all levels of the organization
- 2+ years of active and current experience and knowledge of the county motor vehicle title and registration system known as CSTARS
- Detailed knowledge of transactions, processing operations, thorough understanding of regulations used to support processes on the statewide Motor Vehicle Computer System (known as CSTARS)
- Experience working with and managing multiple priorities and tasks with follow-through
- Demonstrate ability to establish and maintain effective working relationships with counties and other work units
- Must be able to occasionally lift and move equipment up to 50 pounds
- Must have analytical and problem solving skills
- Must be able to determine the most efficient and productive method to meet work assignments and must organize own time effectively to achieve on-going and special project requirements with minimal supervision once assignment has been made and explained
- Ability to express technical matters both verbally and in writing in a manner understandable to personnel who may not have a technical background in information technology
- Ability to work under pressure with project deadlines
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IT Desktop Support Technician Resume Examples & Samples
- Customer service skills including
- Technical school or college degree or equivalent work experience
- 5 to 7 years’ experience in IT related fields
- Some certifications in Microsoft, Apple, Cisco or other
- Ability to conduct research into server, desktop and software products as required
- Highly self-motivated and self-starter
- Occasional off-hours support to manage infrastructure changes and technical issues for the central computing and remote office locations**
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IT Desktop Support Administrator, Contract Resume Examples & Samples
- Provide worldwide day-to-day support and customer service,
- Primary technical contact for all helpdesk and critical IT issues
- Build and Maintain corporate images
- 2-5 years of desktop support and/or network administration
- Strong troubleshooting skills in an enterprise environment
- Hands-on experience with Microsoft desktop operating systems and software products
- Extensive SharePoint and Microsoft SCCM experience preferred
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IT Desktop Support Resume Examples & Samples
- PC support/repair experience (Network Essentials experience)
- Strong interpersonal and communications skills
- Basic understanding of Local and Wide Area network architectures and capabilities, including understanding of Citrix /Thin client architectures
- Working knowledge of Microsoft (server and workstation), Microsoft Office, and Lotus Notes, WMS
- Flexible schedule. May require an on call status
- Regular and prompt attendance is required
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IT Desktop Support Administrator Resume Examples & Samples
- Troubleshoot and solve common IT issues (password resets, computer hardware failures, access requests)
- Setup computers and phones for new hires
- Follow and implement security policies while carrying out desktop support
- Documentation as needed
- Strong Windows 7 experience required
- VOIP phone support experience preferred
- A+, Microsoft or other certifications preferred but not required
