Applications Support Intermediate Analyst Resume Samples

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CB
C Baumbach
Conor
Baumbach
432 Hauck Lodge
Detroit
MI
+1 (555) 157 0183
432 Hauck Lodge
Detroit
MI
Phone
p +1 (555) 157 0183
Experience Experience
Houston, TX
Applications Support Intermediate Analyst
Houston, TX
Klocko-Paucek
Houston, TX
Applications Support Intermediate Analyst
  • Monitor and provide support to workflows and provide expert knowledge on all workflow designs
  • Develop and maintain the project plan or assist other project managers with the development and maintenance of the project plan
  • Manage to develop scripts and other tools to support our daily operations and improve our efficiency
  • Engagement with ITIL processes including Major Incident management, problem management, change management etc
  • Work with the infrastructure teams (DBA, SAs, Incident Management, Networks, Grid) and various teams to optimize the usage of resources
  • Ensure all production issues are tracked and work closely with development managers to prioritize resolution
  • Ensure all issues are tracked and work closely with business development managers to prioritize resolution
Dallas, TX
ICG O&t-applications Support Intermediate Analyst
Dallas, TX
Padberg-Block
Dallas, TX
ICG O&t-applications Support Intermediate Analyst
  • Provide reporting to Operations and Technology Management that facilitates strategic and tactical initiatives
  • Work with the Development and Release teams to ensure robust software implementations
  • Create, document and maintain knowledge management systems for our applications
  • Undertake analysis to support continuous improvement projects
  • Execute “Ready for Business” checkout procedures
  • Build relationships with related development and support organizations
  • Provide technical solutions and liaise with the operations business during critical production outages
present
Dallas, TX
ICG O&t-cmot Applications Support Intermediate Analyst
Dallas, TX
Wyman-Reilly
present
Dallas, TX
ICG O&t-cmot Applications Support Intermediate Analyst
present
  • Performing root cause analysis on issues or problems raised against the applications and working with development teams to address them
  • Liaising with Operations business to assist in resolving regular issues
  • Reviewing capacity and identifying performance bottlenecks
  • Documentation and knowledge management of the applications
  • Manage the remediation tasks following critical outages to avoid repeat failures
  • Analyze the issues being raised against our applications and design, then implement or manage enhancements to prevent any future occurrences of these problems or issues
  • Improved monitoring (i.e. ITRS)
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of Illinois at Chicago
Bachelor’s Degree in Computer Science
Skills Skills
  • Basic knowledge on database and be able to write SQL queries to quickly extract data for reporting/trouble shooting
  • Be able to demonstrate logical thinking and ability to perform detailed analysis
  • Strong Decision-Making and Problem Solving Skills - Highly proficient with application development techniques, SQL, Shell Scripting and UNIX operating systems
  • Good Oracle knowledge and practical usage. (Able to create ad hoc SQL queries)
  • Basic knowledge on Linux/Unix commands and ability to understand shell scripts
  • Maintains good relationships with colleagues and builds strong professional networks
  • A self-starter who can learn the system knowledge and business knowledge quickly
  • Will be a highly-motivated, strong performer with a proven ability to manage remote vendor teams to full effectiveness
  • Good UNIX (Solaris/Linux) knowledge and practical usage. (Able to navigate the system and know the core administration functions)
  • Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
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15 Applications Support Intermediate Analyst resume templates

1

O&t-applications Support Intermediate Analyst Resume Examples & Samples

  • Programming Language: Java, Automate, IIS, MQ, Oracle SQL & PL/SQL, Unix, Microsoft SQL
  • Operation System: Windows 2003/2008 Server, UNIX
  • At least 5+ year of relevant experience in Production Support or Development work on Wintel based applications
  • Some good track records on in working as a team member
  • ITIL v3 certifications are added advantage
  • Must be able to multi-task and have strong problem-solving skills
  • Ability to prioritize in a demanding and high pressure environment
  • Must have strong knowledge and working experience on Oracle and MS SQL based applications
  • Scripting skills such as Shell Scripting or Java script will be desirable
  • Exposure to working knowledge of funds business area is added advantage
  • Strong system knowledge and working experiences on Funds products such as Multifonds, MIG21, pControl
  • System knowledge on Paxus, Confluence will be added advantage
2

O&t-applications Support Intermediate Analyst Resume Examples & Samples

  • 5 years + experience working in a support environment
  • Experience in a high availability / mission critical environment
  • Excellent planning, organization and prioritization skills to meet ever changing demands Support Capability
  • Financial Markets Background, preferably in relation to Payments / Receivables and Corporate Banking
  • Tact, discretion and diplomacy
  • Experience working within an on-shore/off-shore support environment
  • ITIL V3 Certification Linux
  • 5 years experience working on Linux Environments
  • Experience writing Shell scripts Database
  • Strong Technical understanding of Oracle 11i, SQL and PL/SQL programming
  • Strong problem solving and program execution skills
  • Self motivating
  • Ability to understand the big picture
  • Can step back and understand the context of problems before applying analytical skills to address the issues
3

O&t-applications Support Intermediate Analyst Resume Examples & Samples

  • At least 10+ years of relevant experience in Production Support on Mainframe applications
  • Strong and proven record of leadership and supervisory skill
  • Provides value-added perspective or advice that contributes to the development of new techniques and the improvement of processes and work-flow for the area
  • Experience in leading and growing a support team will be value-add
  • Some good track records on leading production support services improvement initiatives
  • CITMS, ITIL v3 certification are added advantage
4

Applications Support Intermediate Analyst Resume Examples & Samples

  • Work closely with second level support, development teams and the CIRA business to determine strategy and priorities and to ensure team is meeting the business' requirements; ensure the team delivers on these priorities and communicated progress effectively to all stakeholders
  • This group provides the detailed knowledge of the applications, for example, they should be able to use the application user interface as an expert user would, but would not typically be expected to read and understand the application code
  • Effectively communicate issues and status updates with business users, second level support and development teams
  • Liaise with users, business sponsors and other AD groups
  • 1-5 years of experience in a support environment
  • Microsoft - strong knowledge of Microsoft based operating systems
  • Experience using/troubleshooting MS Office with emphasis on Word, Excel and PowerPoint
5

Applications Support Intermediate Analyst Resume Examples & Samples

  • Staff will assist in establishing the Production Support Services for the Distributed technology suite of applications in Asia, under the Custody Clearing and Asset Service line of business
  • Staff will be involved as a senior technology analyst to drive stability, efficiency and effectiveness of support services at L1-L2 scope
  • Staff will be actively working on L2 Incident tickets and manage Problem life cycle independently
  • Staff will work closely with global team to meet global team objectives
  • Staff will be performing cross application support
  • In cases where the production support services are vendor managed, the staff is responsible to manage and ensure the vendor’s service quality, contract and support standard are in order and are conducting their services in accordance to the governance & compliance of Citibank’s policies
  • Staff will perform monthly Production Support reporting as required by Senior Management
  • Staff will have to perform escalation procedures to senior levels, annual capacity planning and ensure high availability of system uptime. Staff is also responsible to meeting all business service levels
  • Enforce alignment to compliance requirement, regulatory and information security policies
  • Staff will be the Primary SME for at least one of the supporting applications while doing backup SME role for another application within the same LOB
  • Programming Language: C#, SQL, Java Scripts, HTML, .NET Framework Application Development Foundation
  • Operation System: Windows XP/2000/2003 Server Family
  • Tools: Visual Studio 2005, SQL 2000 / 2005
  • Ticketing Tools: like Service Now
  • Monitoring Tools: ITRS knowledge is preferred
  • At least 5+ years of relevant experience in Production Support on Wintel based applications
  • Have exposure in leading a support team
  • PMP, CITMS, ITIL v3 certification are added advantage
6

Applications Support Intermediate Analyst Resume Examples & Samples

  • Providing technical and business application support to a distributed user base across regions (APAC, EMEA and NAM regions)
  • Conduct incident management and escalation for high impact and severity issues; follow-up with problem management, establish root cause, steps to prevent issue occurring again or temporary workarounds until a solution is available
  • Incident triage and troubleshooting
  • Provide production support during software releases and infrastructure testing
  • Facilitate data change requests by writing SQL scripts or using scripts provided by development; assess risk of such changes and intervene if adequate testing has not taken place
  • Implement daily monitoring and make recommendations for monitoring to increase the stability of the environment
  • Identify inefficient tasks or processes and provide steps to automate/reduce manual processes
  • Adherence to Citi Controls; Audit & Compliance Policies will be mandatory in this role
  • Work closely and liaise with various support and development teams across the technology group to resolve system related incidents
  • Oracle database concepts, PL/SQL, Microsoft SQL 2008, Mqueues and Swift Messages
  • Exposure to working with Java, .Net 2003 and Visual Basic
  • Working experience in writing packages, stored procedures, functions and database triggers using SQL and PL/SQL in Oracle 8i/9i/10g/11g
  • Hands-on experience in ETL Tool and Abinitio
  • Hands-on working experience Unix and Windows platform
  • At least 6+ years of experience in production support on Windows and Unix based platform applications
  • A background of application support, ideally gained from within a financial trade environment
  • Some good track record on leading production support services improvement initiatives
  • Provides value-added perspective or advice that contributes to the development of new techniques and the improvement of processes and workflow for the area
  • Must be a self-starter, reliable and able to work with minimum supervision
  • Ability to make sound judgment and decision when handling high severity issues; gives clear leadership and command/control over pressing circumstances
  • Must be able to multitask and have strong problem solving skills
  • Working experience on Omgeo Product Protocoll is added advantage
  • PMP, ITIL v3 certification are added advantages
7

Applications Support Intermediate Analyst Resume Examples & Samples

  • Incident management for user queries, requests for information, application issues and technical problems
  • Windows Server 2003 or higher
  • Able to clarify problems to others
  • Able to work independently, and as part of a team
  • Resilient, calm, and focused when under pressure
  • Proactive problem solving experience, using judgement to make decisions where no clear precedent may exist
  • Strong organisation and prioritisation skills
  • A flexible approach to working hours
  • Excellent communication skills including the ability to communicate complex technical issues to business users in a language they understand
  • ITIL is an added advantage
8

Applications Support Intermediate Analyst Resume Examples & Samples

  • Managing and preparing environments for SIT and UAT, for Agency & Trust systems
  • Provide analytical expertise to the development teams, test manager and project manager (Citi IT) for the delivery and stability of these environment
  • Coordination of local systems and DB team members and other Technical teams involved in application upgrades
  • Act as subject matter expert in Agency & Trust systems environments
  • Help to verify new releases and provide post implementation support
  • Configure, package and deploy vendor applications
  • Support system testing, system integration testing and assist users with UAT testing
  • Ensure that all problems, queries, enhancements, requests are properly logged, tracked and monitored while following respective procedures (e.g. Problem Management Procedure)
  • Working to support environments during EMEA timings (times to be agreed, but generally 8am GMT – 16:30 GMT)
  • Minimum of 5 years previous IT experience in application support and development
  • Ability to interact with various IT support functions (Development, Operations, DBA, SA and QA) in a global environment to analyze root cause and provide a permanent fix or workaround
  • Knowledge of the software development lifecycle
  • Ability to work effectively under pressure, often involving changing priorities and multiple deadlines
  • Develop program utilities to automate processes
  • Experience with database technologies (Oracle and MS SQL Server) including SQL and PL/SQL
  • Experience with Windows and UNIX systems
  • Understanding of IBM MQ, MS SSRS, AutoMate7 and Server-Side technologies
  • Experience in supporting client/server applications
  • Experience in supporting web facing applications
  • Knowledge of Agency & Trust business – 2 years or more (optional)
  • A broad understanding of Securities products and their operational lifecycle (optional)
  • Extensive experience with rolling out upgrades to UAT environments and in to production
  • Very good communication skills, both verbal and written with the ability to converse easily with other technical areas in Citi
  • Has initiative and ability to react to changing priorities
  • Great analytical and problem analysis skills
  • Ability to work effectively with minimal supervision
  • Relationship management skills - ability to develop and sustain positive partnerships and be a team player
  • Excellent communication skills (written and oral) at several levels throughout the organization
  • Sound organizational skills
  • Bachelor's degree in I.T. is required
9

Rohq Esc Applications Support Intermediate Analyst Resume Examples & Samples

  • Collect and analyze business requirements using interviews, requirements workshops, gaps analysis, surveys, use cases, scenarios, workflow analysis, etc. to clarify business unit objective. Liaise with Global Leads in the delivery of system requirements and resolution of issues encountered
  • Collaborate with developers, business operations staff and subject matter experts to establish clear expectations across stakeholders, balancing the requirements and overall Citi O&T strategy, analyzing tradeoffs between usability and performance needs
  • As Subject Matter Expert (SME), mentor, coach, train, and oversee progress of Team Members, and assists them in addressing project-related concerns, as well as issues with customers
  • Elicit cooperation from a wide variety of sources, including senior management, clients and other departments and manage stakeholder expectations
  • Excellent communication skills, both oral and written, with the ability to articulate complex business requirements and technical issues
  • High strategic leadership abilities, analytical, and mentoring skills; person is expected to deal with all levels of the organization and should therefore be assertive and able to speak with a degree of authority as the project lead
  • Strong interpersonal skills, strong stakeholder management skills
  • Able to rapidly learn technical and business techniques and knowledge
10

Applications Support Intermediate Analyst Resume Examples & Samples

  • Able to work with peers, development staff and members of the business to not only solve issues but to determine the root cause and drive the changes that are required to prevent recurrence
  • Responsible for assisting Level I personnel to solve basic technical problems and investigate elevated issues by confirming the validity of the problem and seeking known solutions related to these more complex issues. If a problem is new and/or personnel from this group cannot determine a solution, they are responsible for raising this issue to the proper development group. Troubleshooting may include, but is not limited to reviewing log files, running DB queries, restarting processes via Autosys
  • Monitor Production Environment for Alerts (ie Memory Utilization, App Exception Alerts, etc). Respond to alert notifications and update business/technology as required. Must be capable of investigating running processes using tools like JMX to ensure process health and investigate complex issues
  • Alert Users/Management/Larger Tech Population of Production Issues. Communicate/coordinate with Level 1 who will play 'Traffic Cop' Role in making sure updates flow seamlessly to Users, Management, etc. Participate in Conference Calls during production Issues. Must have strong interpersonal skill and be able to work within our team and with the business to effect change
  • 2-3 years’ experience with LINUX and Shell scripting
  • 2-3 years’ experience with SQL
11

ICG O&t-cmot Applications Support Intermediate Analyst Resume Examples & Samples

  • Global Infrastructure teams, such as Database Administrators or System Administrators to improve the technical platforms that our systems reside on
  • Development teams to assist with software releases
  • Reviewing capacity and identifying performance bottlenecks
  • Identifying and addressing “pain-points”
  • Liaising with Operations business to assist in resolving regular issues
  • Provide technical solutions and liaise with the Operations business during critical production outages
  • Manage the remediation tasks following critical outages to avoid repeat failures
  • Work with the development and release teams to ensure robust software implementations
  • Provide reporting to Operations and Technology Management that facilitate strategic and tactical initiatives
  • Provide technical and business solutions to offshore teams who require direction in their approach
  • Proven experience in a technical environment of 2 years or more
  • Experience in production support would be very advantageous
  • Very strong problem solving skills
  • Planning, delegation, multitasking and prioritization skills
  • Team oriented with a collegial approach to addressing challenges
  • Experience in ITIL would be beneficial
  • Experience in a service-based environment would be beneficial
12

Applications Support Intermediate Analyst Resume Examples & Samples

  • Experience in FX eCommerce Client Services or associated Operations group in a high availability/mission critical environment
  • Previous experience/knowledge of supporting a FX, Rates or FI/Derivatives trading business preferred but not essential
  • Understanding of client server architecture preferred but not essential
  • Experience in data analysis and MIS reporting preferred
  • Knowledge of foreign languages will be an added advantage
  • Relevant years of experience
13

ICG O&t-applications Support Intermediate Analyst Resume Examples & Samples

  • Automation of manual tasks
  • Improved monitoring (i.e. ITRS)
  • Identifying and addressing “pain points”
  • Documentation and knowledge management of the applications
  • Performing root cause analysis on issues or problems raised against the applications and working with development teams to address them
  • Liaising with the business to assist in resolving regular issues
  • Create, document and maintain knowledge management systems for our applications
  • Provide technical solutions and liaise with the operations business during critical production outages
  • Provide reporting to Operations and Technology Management that facilitates strategic and tactical initiatives
  • Liaise with operations business in translating their problems into technical solutions
14

Applications Support Intermediate Analyst Resume Examples & Samples

  • Actimize Professional with around 4 + years of total IT experience in the Design, Modeling, Development, Implementation and Support of Ais 4.9 and RCM 5.1
  • Moderate knowledge in analyzing, designing, developing, installing, configuring and deploying Actimize solution
  • Expert in oracle plsql, query writing , query tuning and database knowledge
  • Experience in maintaining one to many and many to one relationships while moving data between two databases
  • Good analytical skill and sharp knowledge to learn new technologies
  • Experience in using AIS tools like Import and Export Wizard, Package Installation, and RCM Designer
  • Autosys experience in development
  • Debugging knowledge of AIS 4.9 and AIS 3.6
  • Experience in xsl and xml development in actimize
  • Actimize Risk Case Manager for Alert distribution and role assignments
  • Experience in creating configuration files to deploy the Actimize packages across all environments
  • Ability to handle Multiple tasks, Initiative and Adaptable
  • Self-motivated, organized team player with strong problem solving and analytical skills and total commitment to the organization goals
  • Good ability to quickly grasp and master new concepts and technologies
  • Effectively communicate and interact with infrastructure and supporting technology groups across a distributed WinTel or Unix/Linux environment to drive problem resolution
  • Work closely with 1st & 2nd level support and development teams to ensure that deliverables are kept on track
  • Minimum 4-6 years of experience working in the IT industry – specifically with technology solutions or support service delivery
  • Prior experience working in a large scale enterprise application development environment
  • AIS 4.7,4.9 and 3.6 development experience
  • RCM 5.X development experience
  • Oracle SQL, pl sql, trigger, function and database architecture experience
  • Autosys development experience
  • Nice to have SVN knowledge
  • Ability to partner with non-technical and technical peers; ability to work effectively with remote colleagues; participate in technical discussions
  • Bachelor’s degree in Computer Science or 4-6 years of experience in Information Technology
15

ICG O&t-applications Support Intermediate Analyst Resume Examples & Samples

  • Good analytical skills to understand and articulate issues
  • Execute “Ready for Business” checkout procedures
  • Hands-on in identifying issues and taking ownership to resolve them
  • At least 3 years of mission critical financial systems support experience
  • Knowledge of Futures is an advantage with an appreciation of whole deal lifecycle
  • A good academic background with at least an undergraduate degree, preferably in a mathematical or technical subject
  • Middleware technologies is an advantage
  • SQL and exposure to Oracle/SQL Server
  • Common scripting languages is an advantage (Perl, Python, VB)
  • Exceptional verbal communication skills, able to immediately summarize complex issues and be ruthlessly succinct with front office users
  • Self-motivated and enthusiastic
  • Results-orientated and able to demonstrate innovative thinking
  • Flexible and adaptable; not restricted to operating within “comfort zone”
16

Applications Support Intermediate Analyst Resume Examples & Samples

  • We are seeking a highly motivated candidate to join the Client Services Management team supporting some of Citi’s largest clients globally
  • The purpose of this role will be to provide the coordinating support to the external customers on Citi’s platforms and liaise with the business and the technology groups in managing the customer experience and relationship
  • The successful candidates will join the Client Services team in Shanghai and will work with the respective tech groups to provide a high level service across the applications
  • The candidate will also be focused on driving forward key initiatives towards on-boarding and problem management
  • Ensure all issues are tracked and work closely with business and prod support to prioritize resolution
  • Develop expertise in the relationships between clients, business and technology teams
  • Experience in Client Services or associated Operations or Tech group in a high availability / mission critical environment
  • Demonstrated ability to learn new business and technical concepts quickly
  • Understanding of server architecture preferred but not essential
  • Experience in data analysis and reporting advantageous
  • Strong process awareness and ability to manage incidents, problems and customer escalations
  • Previous Project Management experience beneficial
  • Previous experience/knowledge of supporting FA or MO business preferred but not essential
17

Applications Support Intermediate Analyst Resume Examples & Samples

  • Interface with regional and global teams to understand the requirement and provide periodical status update
  • Come up with design and technical solutions to integrate new functionalities with the existing system architecture frame work and data models
  • Responsible for generating supporting documents from development phase to implementation phase
  • Require 4-6 years of Application development experience with complete knowledge in SDLC
  • Experience with Linux and UNIX application development platforms
  • Must have high hands-on experience in Oracle 11g, SQL Loader, PL/SQL, Unix, Shell scripting, Pro*C, batch processing tools like Autosys, Tivoli, etc
  • Need to have good experience in requirement analysis, prepare technical specifications
  • Should be a good team player with positive attitude, take end to end responsibility and ready to take challenges
  • Self-starter who can work and learn the existing system with minimal supervision
  • Strong written and verbal communications skills in English
18

Applications Support Intermediate Analyst Resume Examples & Samples

  • Provide support for a franchise critical OTC derivative Products Processing Platform (Oasys)
  • Define and drive stability initiatives in OTC product processing platform to reduce the outages that impacts business, batch failure reductions, SLA adherence, governance of success rate & KPI Management
  • Support all aspects of product processor features like Trade Capture, Settlement, Payments and regulatory reporting
  • Own and manage the incident response process; must be able to escalate problems to appropriate technology and business teams while adhering to Service Level Agreements
  • Application monitoring, as well as the underlying infrastructure and identify and lose the monitoring gaps
19

Applications Support Intermediate Analyst Resume Examples & Samples

  • Responsible for all aspects of incident and L2 support for the Citidirect BE (Portal, CAS, IDM, Mobile and Tablet) on platform .Net, Sql server, Unix and Oracle
  • Ensures essential procedures are followed and contribute to defining standards
  • Ensure appropriate monitoring and alerting processes are in place for the production environment
  • To provide regular communication to management and stakeholders of Production Support status for your applications including risks, issues and mitigations
  • 5+ years of experience in Technical Production Support roles preferably within a large scale, global financial services organization
  • Prior experience in large scale enterprise application development, optimization, re-engineering and performance fine tuning
  • Knowledge of skills such as VBA and VBS is desirable
  • Exposure to working with Java and .Net clients
  • ITIL certification (desirable)
  • Strong ability to communicate well, both verbally and in writing with developers, managers and clients
  • Excellent interpersonal, organizational and presentation skills
  • Capture issues and queries, resolve where possible and escalate to development (L3) and track to completion those issues that cannot be immediately resolved using the issue tracking system
  • Ability to identify reoccurring issues and resolve accordingly
  • Understand and comply with regulatory policies and guidelines in daily work routines especially user access controls and associated risks
  • Good understanding of the Microsoft operating systems and technologies
  • Ability to closely analyze .Net and Java exception stacks and trace back to resolve issues
  • Undergraduate degree is required (preferably in the Computing/Information Technology field)
  • Post graduate degree (desirable)
20

Applications Support Intermediate Analyst Resume Examples & Samples

  • Staff will provide production support services for multiple applications under Investor Services business based in Singapore for global clients
  • Staff will be involved as a technology analyst to drive stability, efficiency and effectiveness of support services at L1-L2 scope
  • Staff will work closely with global team to ensure day-to-day support and process adherence is followed
  • On cases where the production support services are vendor managed, the staff is responsible to work alongside and ensure the vendor’s service quality, contract and support standard are in order and are conducting their services in accordance to the governance and compliance of Citibank’s policies
  • Staff will have to perform escalation procedures to senior levels, capacity/health check monitoring and ensure high availability of system uptime; staff is also responsible to meeting all business service levels
  • Ability to make sound judgment and decision when handling high severity issues
  • At least 3+ years of relevant experience in production support or development work on Wintel based applications
  • Provides suggestions in improving the system stability
  • Some good track records in working as a team member
21

Applications Support Intermediate Analyst Resume Examples & Samples

  • Primary focus areas will include promoting stability and quality of support services in line with our regional strategy and technology management policies, as well as day-to-day operation and oversight for the various applications operating in the region and globally
  • This role forms part of the APAC Support L2 team and is a senior analysts role within GPRCT based in Singapore
  • Ensure that all IPC processes are adhered to
  • Promote effective knowledge management across the APAC Production Support teams
  • Work closely with 1st level support teams and work as part of the 2nd level support team to ensure team is meeting the business’ requirements
  • Effectively communicate issues and status updates with business users, development teams and APAC Support lead
  • 5+ years of experience working in a support environment
  • Strong knowledge in ITIL practices in the area of Incident, Release and Change and Problem Management
  • Financial Markets background, preferably in relation to Core banking, Cash management, Loans and Deposits in Product Management, Operations or Technology is preferred
  • Leadership skills: individual leadership
  • Ability to produce clear and concise reporting
  • Experience working within an onshore/offshore support environment
  • ITIL V3 Certification
22

Applications Support Intermediate Analyst Resume Examples & Samples

  • Be accountable to ensure stability, efficiency and effectiveness of support services at L1-L2 scope
  • Work closely with both regional and local team to ensure tactical and strategic direction for the group is followed
  • Adhering to compliance, regulatory and information security policies
  • Act as a liaison between users, various internal technology groups and vendors
  • Above 5 years of experience working in a support environment
  • Understanding of IPC (Incident, Problem, Change) management methodologies
23

Applications Support Intermediate Analyst Resume Examples & Samples

  • Support capability
  • Provide a world class support service to a geographically diverse user base
  • Develop expertise in the relationships between clients, sales and technology teams
  • Experience in FX eCommerce Client Services or associated Operations group in a high availability / mission critical environment
24

Applications Support Intermediate Analyst Resume Examples & Samples

  • Primary point of contact for system and user support; running with day-to-day issues that arise on Custody Mainframe production systems
  • Prepare and conduct scheduled Continuity of Business (CoB) activities
  • Demonstrate technical ability on a mainframe platform, architecture and operating system - demonstrating ability to track down issues to manage change and data flow
25

Applications Support Intermediate Analyst Resume Examples & Samples

  • Provide world class support service to a geographically diverse user base
  • Strong process awareness and ability to manage incidents, problems and customer escalations where necessary
  • Ensure all issues are tracked and work closely with product managers to prioritize resolution
  • Clear understanding of trading concepts and trade lifecycle
  • Experience in Futures, Rates or FX eCommerce Client Services or associated Operations group in a high availability / mission critical environment
  • Previous experience/ knowledge of supporting a FX, Rates or FI/Derivatives trading business preferred, but not essential
  • Essential University degree
  • 3-5 years of experience
  • Experience and/or sound knowledge on Listed derivatives across execution and clearing services
26

Applications Support Intermediate Analyst Resume Examples & Samples

  • Monitor the quality and impact of implemented processes/initiatives and recommend changes/enhancements, if any
  • Experience in Futures, Rates or FX eCommerce Client Services or associated Operations group in a high availability/mission critical environment
  • Previous experience/knowledge of supporting a FX, Rates or FI/Derivatives trading business preferred, but not essential
  • Understanding of client server architecture is preferred but not essential
27

Applications Support Intermediate Analyst Resume Examples & Samples

  • Engineering Degree required, Management Degree preferred
  • 5+ years’ experience in the financial industry working on Equities and Equity Derivatives Middle/Back office platforms
  • Experience of defining/documenting business strategies/requirements
  • Experience in providing oversight to production support resources
  • Ability to interface with application vendors and drive solutions to business problems in cost efficient manner
  • Ability to interface with senior managers and present one’s views and points concisely and completely
  • Experience and understanding of critical situations to determine when and how to escalate
  • Keep the manager/tech lead informed of developing situations
  • A sound knowledge on the various business processes and flows in Equities and Equities Derivatives business would be a plus
  • Experience in managing several big projects simultaneously would be a plus
  • Strong oral/written communication skills and ability to facilitate discussions with both technical teams and non-technical users
  • Quickly grasp/master new requirements and related knowledge
  • Ability to work independently, multitask, demonstrate ownership
  • Ability to seek relevant details and drive implementation in ambiguous situations
  • Strong Database and MS Excel skills
28

Applications Support Intermediate Analyst Resume Examples & Samples

  • Interact with employees and managers at all levels
  • Oracle or other basic SQL
  • Database performance and tuning
  • Demonstrable Application Support experience
29

Applications Support Intermediate Analyst Resume Examples & Samples

  • Work closely with second level support, development teams, and the Citi Velocity business to determine strategy & priorities and to ensure team is meeting the business’ requirements; Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
  • Follow thru to ensure each problem is resolved according to
  • 1-5 years experience working in a support environment
30

Applications Support Intermediate Analyst Resume Examples & Samples

  • Demonstrable experience in a support environment
  • Banking or financial services experience is desirable (This is not essential; We want to hear from people both looking to move into this sort of role and from people with experience)
  • Programming skills are not required, but knowledge or experience of some of the following will be a distinct advantage
31

Applications Support Intermediate Analyst Resume Examples & Samples

  • Work closely with second level support, development teams, and the Commodities business to determine strategy and priorities and to ensure team is meeting the business’ requirements; ensure team delivers on these priorities and communicated progress effectively to all stakeholders
  • Deep technical knowledge in automation of complex activities through scripting, stand-alone code base, and workflow/event oriented framework like Autosys
  • This group provides the detailed knowledge of the applications, for example, they should be able to use the application User Interface as an expert user would, but would not typically being be expected to read and understand the application code
  • Ensure all production issues are tracked and work closely with development managers to prioritize resolution
  • Work with the infrastructure teams (DBA, SAs, Incident Management, Networks, Grid) and various teams to optimize the usage of resources
  • Ability to educate, inform and train new users and team members; communicate complex technical issues to business users in a language they understand
  • Have an in-depth knowledge of the fundamentals of the Commodities business
  • 5-7 years of experience working in a support environment
  • Scripting/Automation experience with Perl, Python, Java, C#/C++
  • Demonstrated ability to efficiently troubleshoot in time critical scenarios
  • Experience/knowledge of supporting a Commodities business and ability to show deep and wide ranging support expertise in Openlink and be able to show how they have managed large scale stability issues and outages is essential skills
  • Openlink Endur v8 upwards is a plus
32

Applications Support Intermediate Analyst Resume Examples & Samples

  • Support all aspects of Rates Derivatives trade and risk flows including trader-sales matching, Markitwire, SDR reporting
  • Degree level or equivalent experience
  • IT/spreadsheet/analytical/modelling skills)
  • Good Oracle knowledge and practical usage. (Able to create ad hoc SQL queries)
33

Applications Support Intermediate Analyst Resume Examples & Samples

  • Ability to develop scripts/tools for process improvement and automation
  • Self-motivated
  • Database - (SQL/Sybase) Medium - Unix/Linux
  • Excel VBA knowledge for any Macro questions that could come
  • Knowledge of Equities front/middle/ back office processes and technology
34

Applications Support Intermediate Analyst Resume Examples & Samples

  • Accountable for tracking & escalating all the onboarding and off boarding of FPCs with vendors
  • Execute and monitor vendor plans (contract change/renewals/termination/in-source/conversion/value additions)
  • Tracking & Coordinating with our strategic suppliers on the action items that comes out of our strategic meetings
  • Tracking & monitoring the executed SOW and financials. Initiate the discussion on any renewals (WO or resources) proactively
  • Tracking of any financial savings and their corresponding milestone changes
  • Execute and monitoring Vendor Strategy and Governance
  • Review supplier performance and provide qualitative and quantitative feedbacks
  • Develop and maintain effective relationships with key support manager across ICG PS
  • Experience in an application support or development environment
  • Technical capability with Windows or Linux OS
  • Quality orientation with a strong eye for detail
  • Detailed-oriented, with strong analytical skills
  • Pro-active, organised, thorough and energetic Excellent communicator, presenting to senior management level stakeholders
  • Good technical knowledge of Linux /Unix/ Windows
  • Understanding of middleware technologies and their role in real time messaging
  • Experience and knowledge of databases and data analysis tools such as SQL
  • Understanding of IP networks + ability to analyze and monitor network traffic
  • DNS
  • Scripting (Perl/Bash)
  • Bachelor's degree in IT related subjects or relevant experience
35

Applications Support Intermediate Analyst Resume Examples & Samples

  • We are seeking an experienced Production Support Analyst within the ICG Production Support Organization
  • The Support Analyst will primarily be responsible for providing effective support functions to the India ICG In-Country applications
  • Provide 2nd line support to the business. Adhoc Weekend Support is required
  • Issue management, liaising with the required development and 3rd level support teams
  • Incorporate personal knowledge in the development of support tools and efficiencies that will be used by the team for daily or specific events
  • Identify recurring issues and resolve accordingly
  • UNIX - commands and Shell/Perl scripting knowledge (Essential)
  • Oracle database and MS SQL Server knowledge including SQL, PL/SQL (Essential)
  • IBM MQ Series (Essential)
  • Net (Desirable)
  • Candidate must be reliable, consistent, self-starter, to work with minimum supervision
  • Given that the system supports time critical user needs, the candidate must be able to operate under time pressure
  • Good planning is important in the role
36

Applications Support Intermediate Analyst Resume Examples & Samples

  • Experience in technology support roles within a large scale, global financial services organization
  • Highly proficient with application development techniques, Oracle, SQL, Shell Scripting and UNIX operating systems
  • Bachelor's degree in Information Services, related technical field or equivalent, with experience in application support roles for software applications
  • Experience with Unix, AIX, Linux and Window XP
  • Experience in writing Java Programs, Oracle SQL queries, PL/SQL programming
  • Exposure to NDM, MQ, XML, TIBCO and other interface and messaging systems
  • Exposure to COB, Resiliency and Redundancy designs
  • Interfaces and Messaging systems
  • Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner
  • ITIL accreditation to at least foundation level
  • A knowledge of ServiceNow, Incidents, Major incidents, projects and reporting
  • Experience in configuring alerting through ITRS
  • Prior experience in Banking applications
37

Applications Support Intermediate Analyst Resume Examples & Samples

  • Work closely with first level support, development teams, infrastructure teams and the GSM business
  • Maintain application availability to business users globally
  • Managing and resolving issues that arise on the GSM systems
  • Knowledge of active monitoring tools (Tivoli, Hawk; Nagios, ITRS, Uptime, etc…) including installation and implementation
38

Applications Support Intermediate Analyst Resume Examples & Samples

  • Moderate but direct impact through close contact with the businesses' core activities
  • Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams
  • Experience in debugging Java related errors and exceptions
  • Experience with RDBMS (Oracle) Database structure and functioning
  • Knowledge of PLSQL (Oracle) and write simple queries
  • Knowledge of tools/utilities like log4j, Autosys, QC, uDeploy, SOAP UI is a plus
  • 3 years of relevant experience
39

Applications Support Intermediate Analyst Resume Examples & Samples

  • Technology SME for trading applications and flows
  • Work with local and regional teams to support Citi’s local, regional and global software across various platforms
  • Develop and maintain the project plan or assist other project managers with the development and maintenance of the project plan
  • Track and maintain Change Request documentation to ensure that all additional requirements are traceable
  • Develop test strategies, document test scenarios and coordinate the execution of test scripts
  • Handling several technology platforms to service business needs. Technologies include Operating Systems, Databases, Middleware, Front-ends, Reporting, Terminal access, etc
  • Liaison with Exchanges and other regulatory bodies on various technology changes and production issues
  • Setup and participate in weekly and/or bi-weekly status updates and work-slate tracker meetings with regional and local stakeholders
  • Ensure all legal and compliance norms defined by the Organization are adhered to
  • 6-8 Years of project experience
  • Experience in the financial industry working on Equities and Equity Derivatives platforms
  • Experience and understanding of critical situations to determine when and how to escalate; keep the manager/tech lead informed of developing situations
  • Engineering and/or Management degree
40

Applications Support Intermediate Analyst Resume Examples & Samples

  • Rapidly address front office technology problems of all varieties
  • Continuous infrastructure monitoring and instrumentation
  • Hands on in identifying issues and taking ownership to resolve them
  • Build relationships with related development and support organisations
  • Partner with the business to analyse and feedback business requirements to a global technology team
  • Ensure adherence to Citi’s technology policies
  • At least 3 years mission critical financial systems support experience
  • A good academic background, with at least an under-graduate degree, preferably in a mathematical or technical
  • Subject
  • Exceptional verbal communication skills – able to immediately summarise complex issues and be ruthlessly succinct
  • With Front Office users
  • Results orientated and able to demonstrate innovative thinking
41

Applications Support Intermediate Analyst Resume Examples & Samples

  • Support weekly scheduled changes, handle outage & incident management
  • A good academic background, with at least an under-graduate degree, preferably in a mathematical or technical subject
  • Personally well organised & an excellent team player
42

Applications Support Intermediate Analyst Resume Examples & Samples

  • Promote effective knowledge management across the wider L2 Production Support Teams
  • Effectively communicate and interact with infrastructure and supporting technology groups across Unix/Linux environment to drive problem resolution and service levels
  • Effectively communicate issues and status updates with business users, development teams and Regional and Global Support Leads across Production Services
  • Financial Markets background, operations or technology is preferred
43

Applications Support Intermediate Analyst Resume Examples & Samples

  • Ownership of leading issues/problems towards solution and fixes
  • Mindset of client services
  • Streamline procedures and processes to optimize the service we provide
  • Basic knowledge of investment banking and finance accounting
  • Unix, Oracle SQL, WebSphere, AbInitio
44

Applications Support Intermediate Analyst Resume Examples & Samples

  • First line user support and resolution of issues in the production environment
  • Accurate incident reporting and management, adherence to change control procedures for system releases and other changes
  • Ownership of issues from detection to resolution, including root cause analysis and if necessary creation of requests for the development team
  • Estimates the risks and opportunities in our day to day job, and take initiatives to reduce the risks
  • Manage to develop scripts and other tools to support our daily operations and improve our efficiency
  • The support team are located on the Equity Trading Floor
  • 3-5 years relevant experience gained from the banking industry
  • Able to manage pressure by accompany business requests while seating on the trading floor
  • Self-motivated, a team player and capable to perform in a fast paste environment
  • Punctual, reliability and rigorous
  • Proactive, able to suggest ideas for improvements and to pinpoint potential issues
  • Good communication and organizational skills, analytical mind
  • Good knowledge on both UNIX and Windows environment as well as on SQL are essential
  • Familiar with Shell commands and scripting
  • 3+ years experience of Derivatives IT Front Office support
  • 3rd Party or in-house derivative risk system
45

Applications Support Intermediate Analyst Resume Examples & Samples

  • This role forms part of the APAC Support L2 team and is a support analysts role based in Singapore
  • Promote effective knowledge management across the Global Production Support Teams
  • Effectively communicate issues and status updates with business users, development teams and APAC Support Lead
46

Applications Support Intermediate Analyst Resume Examples & Samples

  • Work closely with first level support, development teams, infrastructure teams and the CV business to determine strategy and priorities and to ensure team is meeting the business’ requirements
  • Troubleshoot web application issues and trace them to their source – from Wide IP to VIP, to webserver, appserver or DB
  • Reproduce web app issues and trace request/response using HTTP sniffing tools such as HTTPWatch, HTTPFox, Fiddler or similar
  • Diagnose system-level bottlenecks (memory, IO, CPU) using standard Unix tools (top, vmstat, fuser, lsof)
  • Perform maintenance activities on iPlanet, WebLogic, Apache and Oracle layers of complex reverse proxy portal application, including rules and other configuration changres in obj.conf, httpd.conf, config.xml, etc
  • Maintain application availability to business users globally. Drive agenda in areas such as monitoring, failover and resiliency in order to improve availability
  • 3-4 years of experience working in a support environment
  • Knowledge of active monitoring tools (Tivoli, Hawk; Nagios, ITRS, Uptime, etc.) including installation and implementation
  • Experience supporting webservers (iPlanet, Apache) and Java application containers (WebLogic, WebSphere, GlassFish, WASCE, Apache Tomcat)
  • Working knowledge of web applications, http requests/responses, headers, response codes. Basic web development experience a plus
  • Bachelors Computer Science, Information Science or related technical or quantitative discipline
47

Applications Support Intermediate Analyst Resume Examples & Samples

  • Work closely with development teams and the Commodities business to determine strategy and priorities and to ensure team is meeting the business’ requirements
  • Ensure team delivers on these priorities and communicates progress effectively to all stakeholders
  • Provide 1st and 2nd line technical support, answer queries via phone, e-mail and in person
  • When dealing with major issues, the Support group would be expected to make key business decision recommendations based on their knowledge of the systems and the business
  • Perform appropriate problem solving tasks and analysis prior to passing issues to the relevant next-level teams
  • Opportunities to develop in depth knowledge of the fundamentals of the Commodities business
  • 3-5 years’ experience working in a support environment
  • Be able to demonstrate logical thinking and ability to perform detailed analysis
48

Applications Support Intermediate Analyst Resume Examples & Samples

  • To provide additional support to the business support team for all issues that are software related and for all business issues that will take longer than 30 minutes to resolve
  • To ensure that the platform is operational for the business during all business hours
  • To complete application support stability projects to improve current operational processes
  • Background of technical skills such as KDB, UNIX, PERL, SQL or scripting (not necessarily in a recent role)
  • Knowledge/working experience in vbs, perl or bash scripting
49

Applications Support Intermediate Analyst Resume Examples & Samples

  • Logging incidents in a reporting system in order track issues and create pertinent MIS
  • Participating in Global Production Support Calls to identify and track issues
  • Ownership of problems through to resolution
  • Documentation of new procedures
  • 60% investigations and service requests
  • 30% system maintenance and deployments and 10% user training
  • The ideal candidate will be balanced
  • Evenly with IT, Business, Project, Client facing experience and skills
  • Banking experience is essential; preferable in one of the big financial power houses
  • Good knowledge of credit products
  • Working on large systems with multi dependencies
  • Some Unix and Perl scripting
  • ION
50

Applications Support Intermediate Analyst Resume Examples & Samples

  • 1–3 years working experience in support role on global applications
  • Sound business knowledge on stock lending and prime brokerage and experience of supporting system applications of these areas
  • Good understanding of incident, problem and change management
  • Knowledge/experience of problem management tools and ticketing software
  • Able to cope well working under pressure
  • Self-motivated and strong organizational skills
  • Fluency in verbal and written English
  • Basic knowledge on Linux/Unix commands and ability to understand shell scripts
  • Basic knowledge on database and be able to write SQL queries to quickly extract data for reporting/trouble shooting
  • Experience and knowledge of monitoring tools
51

Applications Support Intermediate Analyst Resume Examples & Samples

  • Extensive experience in technology support roles within a large scale, global financial services organization
  • Strong Decision-Making and Problem Solving Skills - Highly proficient with application development techniques, SQL, Shell Scripting and UNIX operating systems
  • Awareness of audit and compliance related issues and management of open corrective action
  • Bachelor's degree in Information Services, related technical field or equivalent
  • Experience with AIX, MQ, Oracle,
52

Applications Support Intermediate Analyst Resume Examples & Samples

  • Influence the enhancement of the FUTURES/OTC Clearing/Collateral trading and prime brokerage services applications
  • Create and customize environment metric monitor through Visual Basic macros
  • Investigate logs and stored procedures when investigating issues
  • Ensure development code is performing as expected and look for bugs to minimize possible outage impact
  • Minimum 3 years’ experience working in a support environment
  • Strong verbal & written English skills and fluent communication on business and technical topics are a mandatory requirement
  • Strong UNIX/Linux, Windows and DB/SQL
  • Familiarity with software releases and batch monitoring
  • Familiarity of ITRS monitoring software
  • Knowledge of Trading, Risk, Clearing and/or Collateral systems in Equity Derivative or Futures business unit – specifically SUNGARD STREAM GMI and or Clearvision (Preferred)
  • Knowledge of ETL architecture and graphs preferable
  • Effective escalation methods
53

Applications Support Intermediate Analyst Resume Examples & Samples

  • This role forms part of the APAC Support L2 team and is a support analysts role based in Pune, India
  • This role will attend and respond to compliance, audit or BAU production issues related to imaging and workflow suite of applications
  • Effectively communicate and interact with infrastructure and supporting technology groups across a distributed Wintel or Unix/Linux environment to drive problem resolution and service levels
  • Financial Markets Background, preferably in relation to Imaging and workflow product management, operations or technology is preferred
54

Applications Support Intermediate Analyst Resume Examples & Samples

  • Monitor and provide support to workflows and provide expert knowledge on all workflow designs
  • Develop and maintain professional relationships with all business teams
  • Greet all customers pleasantly and ensure compliance to all customer requirements
  • Communicates with business and other project teams to deliver the project per agreed schedule
  • Knowledge in UNIX, PL-SQL or any of the RDBMS and JAVA
  • Hands on experience in Production Support environment
  • 3 or more years of experience in planning, engineering, designing, delivering, supporting and maintaining applications
  • Significant Troubleshooting Knowledge and problem solving techniques
  • A self-starter who can learn the system knowledge and business knowledge quickly
55

Applications Support Intermediate Analyst Resume Examples & Samples

  • Equities Risk is one of the most challenging and potentially rewarding areas to work within Citi Equities Technology. The application stack consists of a significant number of interwoven applications and components providing functions around trading, analytics, pricing, PnL, risk management, batch processing and reporting for end users in many locations across the globe. The platform is currently undergoing major engineering work and as such there is a need to maintain and improve stability for the existing platform whilst driving supportability improvements and enabling safe implementation of the new platform
  • The role entails working in and developing a new team in Shanghai, developing deep application expertise, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions to the risk support footprint within the region
  • The Risk Production Services group consists predominantly of business-facing teams in Hong Kong, Singapore, Japan, Australia, Korea and Indonesia. The role would be to provide an in-depth technical support for the risk applications working in tandem with the batch development team in Shanghai
  • The successful candidate will be working closely with his/her peers in the region and also report into the APAC Equities Production Support Lead in the region. The ideal candidate should be technically astute, well organized, and proactive and also be comfortable discussing issues with business and technical users at all levels. The successful candidate is expected to provide hands-on technical support and would be working with teams in Singapore, Toronto and Belfast to provide seamless support to our applications globally. In addition, this person will work closely with Level 1 Support, development teams and business units. He / She also need to possess good multi-tasking skills. The candidate must be willing to participate in the work shift rota. It is anticipated that this role will involve a lot of hands-on work – so technical skills are essential
56

Applications Support Intermediate Analyst Resume Examples & Samples

  • Provide L2 support for mission-critical Failure mode analysis applications which interact with all the Front-Office Trading, Risk Systems across multiple asset classes
  • Own and manage the incident response process. Must be able to escalate problems to appropriate technology and business teams, while adhering to Service Level Agreements and Severity matrix of various cross-Asset businesses
  • Understanding of Incident and problem management methodologies
57

Applications Support Intermediate Analyst Resume Examples & Samples

  • Provide guidance to L0/L1 teams and handle any escalations reported by them
  • Development teams to assist with software release check outs
  • Operations business to understand their issues, to identify and implement solutions
  • Analyze the issues being raised against our applications and design, then implement or manage enhancements to prevent any future occurrences of these problems or issues
  • Liaise with Operations business in translating their problems in to technical solutions
  • Coordinate change releases and streamline processes for offshore team
  • Working with the GS-INTL Support team, including vendor and Citi staff. Reporting to GS-INTL Global Support Manager
  • Shaping the GS-INTL Support team in line with business demands
  • Ensuring stability and availability of the GS-INTL (ISS) platform for the GS-INTL business and its clients
  • Proven experience in an application support environment, 3 years or more
  • Experience on managing high volume/critical application is preferred
  • Sybase
  • Autosys, Quartz,
  • Understanding of MQ, TIBCO
  • ServiceNow
58

Applications Support Intermediate Analyst Resume Examples & Samples

  • Influence the enhancement of the Futures/OTC Clearing/Collateral trading and prime brokerage services applications
  • Unix/Linux/Windows: Minimum 2 years’ experience, Configuration, Scripting, automation, debugging
  • SQL/Oracle/Sybase: Minimum 2 years’ experience
  • Programming Languages: Perl/shell scripting language and / or Java, VB, C++, Java familiarization and advantage
59

Applications Support Intermediate Analyst Resume Examples & Samples

  • Provide active user support for issues or queries raised by E-mail to Support Distributed list for application handled
  • Provide resolution and/or temporary workaround for user queries
  • Provide in-depth analysis for issues or probable software bugs reported by users
  • Perform Daily Health check and publish status report at Start of day
  • Participate / execution of COB Test exercises
  • Daily & Weekend wellness report during shift hours
  • Follow-up with Shared technology environment (STE) for infrastructure failures including crisis management (conference calls, co-ordination, user/management/escalation, impact assessment)
  • Provide Operational readiness sign-off for production environment
  • Seek and retain client approval for every production access
  • Monitoring of End of Day activities when required
  • Maintain Operational Run book, COB guide, escalation procedures, and other known error database containing steps for resolution in Knowledge Management portal etc
  • Work in a global support model doing timely shift handover
  • Actively participate in continuous improvements Projects and innovation to streamline efficiency and increasing productivity
  • 4-7 years’ experience working in a support environment
  • Understanding of ITIL processes such as Incident, Problem, Change management
  • L2 Production support experience with strong analytical skills
60

Applications Support Intermediate Analyst Resume Examples & Samples

  • Investigation of incidents reported across a diverse range of applications within the Global Custody and Direct Custody and Clearing lines of business
  • System monitoring and proactive issue resolution Batch support
  • Proactive process improvements
  • Engagement with ITIL processes including Major Incident management, problem management, change management etc
  • Demonstrable experience in a support environment. Banking or financial services experience is desirable. (This is not essential. We want to hear from people both looking to move into this sort of role and from people with experience.)
  • Shell Scripting/Windows Scripting
61

Applications Support Intermediate Analyst Resume Examples & Samples

  • This role will attend and respond to compliance, audit or BAU production issues related to core cash suite of applications
  • 5 years + experience working in a production support environment
  • Financial Markets Background, preferably in relation to core cash product management, operations or technology is preferred
62

Applications Support Intermediate Analyst Resume Examples & Samples

  • L0/L1 teams
  • Experience in Production support or development for 3 years or more preferably in financial industry
  • Experience in a demanding environment, working to strict deadlines
  • Experience in analyzing and solving problems
  • Experience in the Financial Industry would be beneficial
  • Following soft skills are critical to the role
  • Influencing skills
  • Planning, delegation, multi-tasking and prioritization skills
  • Oracle/Sybase
  • MQ, Tibco, Weblogic
  • ITRS
63

Applications Support Intermediate Analyst Resume Examples & Samples

  • Relevant technology/platform skills
  • Demonstrate accountability, independent initiatives and willingness to lead and work with teams across multiple locations and time-zone
  • Strong team player with direct and matrix management skills Flexible and being able to manage time effectively
  • Ability to Manage Change and Release implementation, Review and sign off on the all application related changes and ensure all the changes are deployment within the timeline and post implementation validation are performed
  • Experience in leading staff in a Production Support group in a high availability / mission critical environment
  • 3-5 years IT Support experience with Unix/Scripting, SQL (Sybase/Oracle), Java/JSP, Autosys/Mainframe Schedulers
  • Experience in Weblogic App Server with understanding of client server architecture
  • Experience in Autosys/Mainframe Job Scheduling & Setup
  • Experience in Microsoft technologies (Excel, Power Point, MPP, Visio, Etc)
  • Working in Multiple Application Support Model is preferred
64

Applications Support Intermediate Analyst Resume Examples & Samples

  • Participate/execution of COB Test exercises
  • Daily and Weekend wellness report during shift hours
  • Actively participate in continuous improvements projects and innovation to streamline efficiency and increasing productivity
  • 3-4 years’ experience
  • Databases Products - Microsoft SQL Server or Oracle
  • Programming Languages: Microsoft C#Net and/or VBNET