Application Support Analyst Resume Samples

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SL
S Luettgen
Stanley
Luettgen
901 Kautzer Shoal
New York
NY
+1 (555) 258 2386
901 Kautzer Shoal
New York
NY
Phone
p +1 (555) 258 2386
Experience Experience
Phoenix, AZ
Application Support Analyst
Phoenix, AZ
Hauck-Weber
Phoenix, AZ
Application Support Analyst
  • Ensure coverage and support of all critical service management processes: Incident Management, Problem Management, Change Management, Application Enhancements
  • Provide release management/configuration management-related input to Application Development and QA teams from test cycles to production
  • Work with Application Development Management on daily workload automation schedule including upkeep of exclusion list
  • Work closely with business and other teams to assist in the overall definition of support items and provide quick assistance to meet SLAs
  • Perform system configurations, develop scripts and other technologies to automate business workflow, improve productivity, and reduce costs
  • Manage and perform the business analysis work associated with change requests, projects and production issues. (Project Management, SDLC, Change Requests.) 10%
  • Depending on the workload of the above assist in development tasks to reduce technical debt/resiliency items/provide cross project test support
Phoenix, AZ
IT Application Support Analyst
Phoenix, AZ
Heathcote, Bahringer and Simonis
Phoenix, AZ
IT Application Support Analyst
  • Provide support for the testing and QA of new and existing items under development or consideration
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
  • May provide support to higher level managers or serve as a team member on complex projects
  • Monitors applications for any performance issues and communicates to stakeholders
  • Knowledge of HP Quality Center eApplication Lifecycle Management (ALM)
  • Contributes to the development of best practices, policies, procedures and user training
  • Provide front-line, second level technical support as part of the IT Operations team to deliver exemplary customer service to clients
present
Phoenix, AZ
Application Support Analyst Ayala Avenue
Phoenix, AZ
Gislason-Davis
present
Phoenix, AZ
Application Support Analyst Ayala Avenue
present
  • Take ownership of operational issues and perform both short-term resolution, and development of preventive measures for the longer term
  • Assisting with process improvements, systems integration and BCP efforts
  • Perform application change management activities as assigned by the business
  • Assisting and/or driving process improvements, systems integration and BCP efforts
  • Assist and/or drive process improvements, systems integration and BCP efforts
  • Ensure applications are working seamlessly
  • Ensure incident, problem and change management; and BCP processes & procedures are followed and adhered to
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Bowling Green State University
Bachelor’s Degree in Computer Science
Skills Skills
  • Demonstrated proficiency in a detail oriented position, reliable, adaptable, able to multi-task, and ability to troubleshoot issues to a resolution
  • Good working knowledge of Unix , Oracle & Java with basic knowledge of application servers like Apache
  • Strong experience in developing highly multithreaded highly scalable, concurrent applications
  • Basic knowledge on database and be able to write SQL queries to quickly extract data for reporting/trouble shooting
  • Excellent interpersonal skills. Able to rapidly understand and retain knowledge of business processes and the technology systems
  • Has a strong knowledge with hand-coded HTML, CSS, JavaScript & JQuery. JSON, AJAX and XML knowledge are
  • Adaptable and able to quickly learn new processes and/or technologies
  • Excellent general problem solving ability and attention to detail
  • Strong problem management and problem investigation skills with ability to learn new skills quickly to value add in problem focus areas
  • Strong analytical skills, follow-up capability and problem solving ability
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15 Application Support Analyst resume templates

1

Am-application Support Analyst Resume Examples & Samples

  • Provide Level 1 & 2 support to internal business teams
  • Effectively perform root cause analysis of issue and report the outcome to the manager
  • Good inter-personal and communication skills, with excellent relationship building across multiple organizations and key touch points
  • Comfortable operating in high pressure environments whilst managing incidents across the global business
  • With experience in Unix, SQL, ETL, Informatica, Java, Oracle, Sybase and scripting skills
2

Application Support Analyst Resume Examples & Samples

  • Provide 2nd and 3rd Level support for vendor and in-house applications
  • Provide daily customer support in order to ensure customer satisfaction. Develop and maintain good relationships with lines of business. Ensure communication is customer focused and professional
  • Monitoring and Resolving Peregrine tickets
  • Lead Technical Projects for new on-boarding of automation or data manipulation
  • Work with Engineering on new code releases and defects
  • A minimum of 5 years prior Wintel, UNIX, and LDAP platform administration
  • Strong skills in project management methodologies and tools
  • Experience in programming languages including. Unix scripting, Perl, Python
3

Am-application Support Analyst Resume Examples & Samples

  • Responsible for production support and maintenance processes that include Batch Interfaces, server inventory, and application run books
  • Running and checking SQL queries will be a key component of ongoing production support
  • Analyzing and documenting problems, recommending solutions, and initiating corrective action
  • Serving as information resource for business users
  • SQL & Sybase Server
  • Batch Interface scheduling tools – Control M
  • Visio, MS Access, Excel, MS Power Point
4

Cib-application Support Analyst Resume Examples & Samples

  • Incident and problem management
  • Able to work effectively under pressure and frequently changing priorities
  • Unix Scripting
  • Oracle SQL
  • 6 years of experience preferred
5

Informatica Application Support Analyst Resume Examples & Samples

  • Minimum of 4 years of application development, primarily using INFORMATICA & UNIX
  • Ability to work in a team environment under aggressive timelines
  • Knowledge of version control tools such as ClearCase or Subversion
  • Knowledge of Monitoring Tools e.g. WILY, BSM, Tivoli etc
  • Work in an environment geared towards delivering intranet based applications
  • Maintain Applications and Jobs in Informatica
  • Support and maintain applications currently in production, along with completing any change request
  • Influence production stability through strong production Readiness management
  • Implement minor application code fixes
  • Anticipate problems and analyze ways to mitigate the risk
  • Articulate the business value and impact of advanced technical and non-technical information
6

Am-application Support Analyst Resume Examples & Samples

  • Scope of work includes notification and communication with the business and management personnel, as well as use diagnostic tools and ad hoc investigation techniques to troubleshoot and resolve issues that impact business functions
  • Work with other groups in the organization to identify permanent fixes to recurring problems, including application code-related issues and improve documentation that help support the fast-paced and intense trading environment
  • Occasional disaster recovery planning and testing, auditing, risk analysis (in association with specialists), contingency planning
  • Good knowledge of Release management processes including source code control and delivery, release documentation, control and communication in accordance with Standard Release management practices additional Supply View services as part of the 3 year CCA roadmap
7

Am-application Support Analyst Resume Examples & Samples

  • Good knowledge of Release management processes including source code control and delivery, release documentation, control and communication in accordance with Standard Release management practices
  • Application of ITIL practices and procedures
  • Problem analysis and ownership of issues through to resolution
  • Assist in server and application maintenance and disaster recovery exercises
8

Application Support Analyst Resume Examples & Samples

  • To update key control systems according to procedure and in a timely manner (within JPM these include Alacrity/ConQuest, EPV, ITSM)
  • To create and update "run book" documentation for the supported applications as required
  • Good interpersonal and customer-facing skills
  • Application Server like Tomcat and Middleware like MQ
  • Knowledge of relevant businesses such as custody, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organisations that use these services
  • Previous exposure to application support
9

Pb-application Support Analyst Resume Examples & Samples

  • You will be part of the Level 1 business-facing support team responsible for the primary relationship with the business providing support and on-going communication
  • You will work with the Front Office, Business Support and Operations teams, in both Hong Kong and Singapore, to understand and answer queries, to assess level of importance, to prioritize and to manage the resolution of the issues
  • You will work closely with the Level 2 systems-facing team to manage the resolution of issues and liaise with technology counterparts globally in EMEA, India and the US and with teams in other lines of business
  • You will be responsible for communicating regularly with users on technology events and issues, and update progress on resolution
  • You will be responsible for constantly reviewing the efficiency of support processes in the Level 1 team, contribute to the build-out of the global support model and ensure constant service improvement
  • You will be responsible for generating and analyzing metrics around the team’s performance, business demand and incidents
  • You may be occasionally requested to write database extracts and assist in the construction of spreadsheet applications
  • You have a minimum of 5 years experience in an application support, technology support or in a service delivery role
  • You have excellent knowledge of financial products and core banking processes
  • You have a very good command of the English language. Fluency in Cantonese and /or Mandarin is a plus
  • You are comfortable working with business teams to understand complex issues and provide solutions
  • You have knowledge of Service/Operational Level Agreements and performance measurement
  • You have knowledge of the ITIL service management best practices including change management
  • You have technical skills especially in the use of SQL, plus expertise in a number of the following preferred products - Sybase, Oracle, scripting, MS Excel
10

GWM Application Support Analyst, Assoc NY Resume Examples & Samples

  • Application Tuning
  • Production Metrics
  • Problem Resolution
  • Minor reporting and bug fixes
11

Information Risk Application Support Analyst Resume Examples & Samples

  • Contribute to the operational support model designed to meet the needs of global user community
  • Develop comprehensive training curriculum incorporating various educational methodologies (self-learning, classroom, train-the-trainer, etc.) and multiple mediums for content delivery. Produce training materials; provide classroom training; coordinate training material updates to correspond with software updates and new features. Maintain support web site including frequently asked questions, available guides, and training material catalog
  • Administer policy management by applying necessary changes to policies, standards, procedures, assessment questions and assessment question metadata within the policy management tool. Work with the Policy Management team to publish updated records
  • Administer Additional Services: Administer the privacy incident reporting and inventory system. Manage the derivatives compliance tracking system
  • Support ad-hoc reporting needs for all supported services. Where appropriate, generate reporting requirement documents to take ad-hoc reporting requirements and have Technology deliver standard reports for broader use
  • Extensive experience of information risk management or information security management
  • Experience of Operational Support experience, preferably in the information risk space
  • Familiarity with computer-based training authoring tools, such as Adobe Captivate
  • Information security or audit certifications (CISSP, CISA) desired
12

Application Support Analyst Resume Examples & Samples

  • Identify and analyze the business requirements of clients
  • Work with the development support teams to provide design guidelines and imparts knowledge on technical trends and solutions
  • Identify the hardware and software components the applications will use for implementation and provide instruction on how to appropriately implement application components
  • Instrument end to end monitoring of infrastructures to ensure high availability and timely alerting of potential issues
  • Ensure infrastructures have adequate capacity and are refreshed on a periodic basis
  • Develop and maintain system documentation, run-books and production metrics reporting
  • Provide support, guidance, and training to both internal and external clients during the analysis, development and testing processes
  • Work effectively within team to identify and resolve issues. Communicate effectively with both technical and non-technical individuals at all levels
  • Provide expert knowledge of the Identity Management and Security Tools architecture, and serve as Subject Matter Expert to IT Risk Management teams on those topics
  • Provide 2nd and 3rd Level support for vendor and in-house applications for management of SSL digital certificates and keys
  • This requires detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems
  • Aminimum of 5 years prior Wintel, UNIX, and LDAP platform administration
  • Experience inprogramming languages including. Unix scripting, Perl, Python
13

Application Support Analyst Resume Examples & Samples

  • Working knowledge of Oracle, SQL server, .NET, C , Sybase and UNIX/Shell Scripting
  • Requirement Gathering / Analysis
  • Working knowledge of MS Excel, MS Excel Macro, MS Access
  • Business Objects Reporting
  • Scheduling is a plus (Control M and Autosys)
  • Basic Knowledge of Crystal Reports
14

Application Support Analyst Capital Markets Resume Examples & Samples

  • Performs system monitoring, trouble-shooting and status reporting. This includes investigation of medium to highly complex technical issues requiring some degree of business application understanding. Level 3 Support personnel is expected to be able to understand the system functions in order to troubleshoot, rather than depend on fully scripted troubleshooting scenarios
  • Proactively acts on issues and works with the development team on resolving them in the short and long term. Makes recommendations on process improvements and enhances system documentation for lower level of support (Level 1 and Level 2)
  • Is able to learn about multiple applications and technologies in order to provide cross-function support
  • Works closely with business clients to understand priorities and impact, and provides timely and accurate reports to management and end-users on status of critical systems processes and reports
  • Participates in infrastructure maintenance (e.g. scheduling, coordinating and performing some system maintenance)
  • Assists in development projects through operational activities including System Integration testing, Code Promotions and some development activities
  • Promotes the relationship of trust and partnership with business clients and other RBCCM IT teams
  • Relational databases: an intermediate knowledge of relational database concepts and how to interact with database using SQL is required
  • Data transformation: a lot of the applications we support depend on getting files of varying formats loaded into relational databases for further processing. An understanding of how these ETL tools work will be of significant benefit in this position
  • Shell scripting: the ability to read, understand, modify, and write non-trivial UNIX shell scripts is required
  • Job scheduling software: an intermediate knowledge of how to create and modify job schedules using job scheduling software is essential, as all of the applications we support are run using advanced job scheduling software
  • Operating systems: experience with multiple operating systems and the integration of processing across different platforms will make you more effective in this role. UNIX experience is essential. However, this is not a system administrator position and we do not have that level of access to our systems
  • Incident management: all of the work we do is tracked using ticketing systems associated with incidents or service requests that affect our business customers. Being familiar with the workflows of these systems will make you a better candidate for this position
  • Professional with experience on applications with multiple functions
  • Able to critically evaluate and manage information gathered from multiple sources
  • Able to interact effectively with sophisticated business clients
  • Ideal candidate would possess some business knowledge in Capital Markets arena, specifically Middle Office, Market and Trading Credit Risk Management
15

Application Support Analyst Resume Examples & Samples

  • Liaise between Business Unit/Traders and Technology for CASH Equities Application & Algorithmic electronic trading related issues
  • Run data-integrity checks for all applications supported by the group
  • Direct interaction on issues with 3rd party vendors and service providers
  • Monitoring and management of the applications, via event driven tools
  • Escalation of issues to the Problem Management group, who then engage EMS, Networks and other Infrastructure teams for quick identification and resolution
  • Contact Exchanges and Brokers to resolve connectivity & system issues; trading enquiries and the management of all of RBCCM flow at the particular destination
  • Troubleshoot and fix booking & reporting related breaks identified by operations and/or front-office control
  • Write utilities and tools using Perl, K-shell scripts for system monitoring, intra-day/EOD reports and incident management and recovery
  • Conduct training & knowledge sharing sessions and documentation of all support related information
  • Integrate new releases, bug fixes, patches and configuration changes into Production
  • Perform testing of new features and enhancements
  • Education to degree level
  • Investment banking experience
  • Solid/Proven support management experience in a front office banking
16

Application Support Analyst Resume Examples & Samples

  • Execute on small to medium type of maintenance projects like migration of servers/applications, driving bug fixing and improvement processes
  • Supporting installation and deployment of Packaged Software
  • Working with AD team and Release Management teams for deployment of code changes in UAT and Production
  • Managing and coordinating the day-to-day functioning of the daily processes
  • Reviewing production support incidents to identify trends and provide recommendations
  • SQL & MSSQL Server
  • UNIX and Windows Scripting
  • Knowledge and understanding of Web based technologies
  • Java, J2EE, JavaScript, JSP
17

Application Support Analyst Resume Examples & Samples

  • Experience in Incident Management, Problem Solving, Application Support
  • Experience in VB Macros, .NET and MS SQL
  • To gather business requirements from internal clients
  • To produce technical specification
  • To assist in Impact analysis and Design
  • To participate in system functional testing and user testing
  • To implement users demands for onboarding applications
  • To Interact with IT colleagues and users in the Asian Pacific regions to ensure that user requirements from regional locations are met
  • Working knowledge in VB Macros, .NET, MS SQL, Oracle PL/SQL, Unix, MS Windows, Oracle and MS Excel
  • Team player, strong internal and communication skills
  • Excellent command of both written and spoken English
18

Application Support Analyst Resume Examples & Samples

  • Candidate will be responsible for production support
  • Duties include: job scheduling and monitoring, maintenance of the "run" book, service level agreement monitoring and maintenance, problem resolution, issue escalation and general maintenance of the production processes
  • Willingness to work in shifts
  • Excellent problem solving and team building skills a must
  • Aptitude for documentation and providing training
  • Good at planning the given set of tasks and report status periodically in a formal way
  • Total experience should be7 years in software Industry
  • 6 months of production support experience
  • 6 months of experience with enterprise class scheduling software. Control-M preferred
  • 6 months Experience on a UNIX platform, Oracle database and SQL
  • 60 months years of Application Development work experience with enterprise ETL tool.Ab Initio preferred
  • Financial data warehousing experience is a strong plus
19

Application Support Analyst Resume Examples & Samples

  • Review test plans and perform code reviews
  • Manage day to day individual workload
  • Monitor milestones and critical dates to identify potential jeopardy of schedule and identify / mitigate risk
  • Interfacing with upstream providers to co-ordinate their UAT testing, release/deployments
  • Production Incident management, Root Cause Analysis and plan to fix production issues
  • Must have experience with deployment, and support of large-scale distributed applications in a mission-critical production environment
  • Must have good technical knowledge/debugging skills in Informatica
  • Demonstrated development experience using SQL and backend tools like Sybase, Oracle
  • Should quickly acquire broad knowledge of applications in surveillance space and critical system inter-dependencies
  • Be a self starter with confidence to drive issues through to completion in highly pressured situations
  • Excellent communication skills with ability to deliver timely and responsive service to internal clients
  • The individual will need to be adaptive and able to react quickly to changing business needs and systems support issues
  • Must have: Sybase and or Oracle, shell scripts, Perl
  • Must have experience working in Compliance, financial markets and/or trading. expertise in compliance is preferred
  • Deployment and support of f multi-tier software applications
  • Java, XML a big plus
  • Experience with both on-line and batch processing, shell scripts / Perl programming
  • Capital Markets experience around various asset classes, trade life-cycles is a big advantage
  • Domain expertise in Trade Surveillance Technology is desired
20

Application Support Analyst Resume Examples & Samples

  • Execute the tactical level activities associated with assembly and migration of applications and source code from application development environments into test and production
  • Help develop and manage the execution of release plans organizing and coordinating all relevant release activities and resources
  • Help design and implement the Configuration Management process for transferring application-related changes between the development, test and production environments
  • Provide release management/configuration management-related input to Application Development and QA teams from test cycles to production
  • Ensure that policy, regulatory and control requirements are met through execution of standard transition forms and procedures
  • Ensure all relevant applications' documentation is updated
  • Report on the progress of release and Configuration Management activities to all impacted stakeholders
  • Proactively identify potential issues and risks and work with relevant parties to resolve them, or escalate them to the project / application management team
  • Manage individual workload and deliver to agreed on project milestones in a fast paced environment with minimal direction
  • Identify/mitigate risks to delivering solution on time
  • Work effectively within team to identify and resolve issues
  • Participate in cross team knowledge sharing activities
  • Proactively support knowledge sharing across ETS and Enterprise Systems
  • Contribute to continuous improvement
  • 5 years of relevant Configuration Management experience
  • Strong knowledge of relevant applications and development life cycles
  • Strong communication skills - both verbal and written
  • Strong Time Management and multi-tasking skills
  • Must be highly detail oriented, self motivated and process oriented
  • Experience with mainframe based software configuration management tools such as ChangeMan
  • Experience utilizing JCL, TSO, WAS on z/OS
  • MUST be agreeable to 24X7 production / test on-call support on a rotating basis
  • Maven -Lifecycle Phases
  • Subversion-Subversion commands, creation of branches and tags
  • Hudson/Jenkins-worked with these tools is added advantage
  • Shell Scripting-working experience
  • Ant Script-working experience
  • Java Exp-working experience is anadded advantage
21

ETL / Informatica Application Support Analyst Resume Examples & Samples

  • Ensure back-up and recovery strategies are in place and effective by executing Disaster Recovery planning and testing
  • Manage production infrastructure (servers/network) and maintenance periods
  • Develop and distribute accurate performance metrics
  • Support information gathering for the audit and IT Risk agenda
  • Identify when issues need to be raised to management and/or vendors for assistance
  • 3 years experience with Informatica ETL technologies for supporting data extraction, loading and transformation
  • 3 years of Relational Database experience is required; such as SQL Server and Oracle
  • Experience with SQL (any dialect) is a plus
  • Experience/Knowledge of schedulers is a plus; such as adTempus and Control-M
22

Project Application Support Analyst Resume Examples & Samples

  • Ensure existing video publishing and distribution workflows and systems are operating as designed
  • Act as a liaison between our editorial team and engineering team when technical trouble arises
  • Monitor and troubleshoot production workflow components, system infrastructure issues, and take timely action to resolve and/or properly escalate issues
  • Track open issues and inquiring for updates from the technical teams involved with the resolution while providing regular communication to the affected production teams
  • Regularly provide technical reports of production service issues to the team and necessary technical stake-holders
  • Minimum of 2 years experience with Internet and/or related video technologies
  • Experience in a technical role operating and/or maintaining high availability, internal and/or public-facing Internet services
  • Ability to interpret and act upon alerts presented by various monitoring systems
  • Ability to work is a fast-paced 24 x 7 news organization
  • Verbal and written communication skills are critical
  • Must have strong leadership, interpersonal and motivational skills
  • Experience with Video encoding for web, mobile, tablet, and game consoles
  • Understanding of TCP/IP network architectures
  • Experience with CDN technologies
  • System administration background (LINUX/UNIX/Win Server 2003/2008)
23

Application Support Analyst Resume Examples & Samples

  • Ability to work and make objective decisions independently
  • Excellent troubleshooting and problem solving skills
  • Ability to work in a dynamic and often-changing environment
  • Excellent team work, cooperation, and professional collaboration
  • Ability to identify and present problems/solutions to a group effecting positive change
  • Microsoft SQL Server, T-SQL
  • Oracle and PL/SQL
  • Microsoft Windows IIS
  • A deep level of computer networking concepts such a routers, firewalls, virtualization
  • Change control processes/procedures
  • Unix/Linux shell scripting
  • Perl/Python
  • Enterprise-wide scheduling (Control-M/Autosys/etc.)
  • Data warehousing and Informatica experience
  • Symantec CCS
  • Skybox firewall, network, and risk control tools
  • Qualys scanning and vulnerability tools
  • Tripwire
  • Compliance monitoring
24

Application Support Analyst Resume Examples & Samples

  • Extensive knowledge and background on end to end life cycle management of certificates and keys
  • Working knowledge in wide variety of SSL certificates, PKI
  • Working with Certificate Authorities like RSA, ClearTrust, Symantec,Thawte,Entrust and Microsoft along with Hardware
  • Security Module configuration and deployment experience
  • Security protocols eg. PKIX protocols and PKCS
  • Experience in programming languages including. Perl, Python
  • Solid troubleshooting skills with the ability to correlate various logs files, events, etc to get to root cause of issues quickly and correctly
  • Solid skills in systems and systems design for Identity Management functions is desired
  • Solid skills in systems and systems design for Authentication Services functions is desired
25

Application Support Analyst Resume Examples & Samples

  • UKRRP-Axiom - Local Regulatory Reporting for UK
  • FRD - Financial Reporting Database
  • SECAM - Third Party Regulatory Reporting application
  • Viveo V.Bank - Third Party Regulatory Reporting application
  • Incident management and problem resolution
  • Problem solving abilities
  • Analysis and presentation of the issues and changes to the systems(s)
  • Technical and functional ownership of the applications
  • Coordinate withBuild teams for all changes, documentation and handover
  • 4 to 6years of overall experience, with good knowledge in production support of financial applications
  • Comprehend the SLAs defined and adherence to the same
  • Root cause analysis and followups to ensure issues are not repeated
  • Oracle (v9i/10/11)
  • Show respect and appreciation for clients' and colleagues' opinions, time, and effort regardless of position, role, and background
  • Advanced and demonstrable problem solving / analytical skills
26

Am-application Support Analyst Resume Examples & Samples

  • Troubleshooting business issues, solving problems to provide solutions to diverse investment teams and the product aligned trading desks
  • Providing oversight for the stability of the production environment within the change management process ensuring policies are enforced and adhered to
  • Navigate the wider technology organization; build relationships to manage the team’s agenda with our critical technology partners
  • Fixed Income product knowledge
  • Understanding of the agile development methodology
27

GTI GID Application Support Analyst Resume Examples & Samples

  • Experience with Linux, UNIX and/or AIX operating environments
  • Knowledge of Atlassian JIRA or any other issue management systems
  • Knowledge of Atlassian Confluence or any other wiki based systems
  • Experience performing system administration activities including: installation, upgrades, monitoring, backups, trouble-shooting and performance tuning
  • Experience with Scripting - Perl, UNIX Shell
  • Experience and understanding of SDLC
  • Experience of working in an environment subject to Change Control
  • Experience of working in a distributed team of technical staff / working in technology organisation
28

Application Support Analyst Resume Examples & Samples

  • Minimum of 5 years of Application Support/Development experience, of which a minimum of 3-4 years are in Support
  • UNIX - commands and Shell/Perl scripting knowledge (Essential)
  • Oracle database and MS SQL Server knowledge including SQL, PL/SQL (Essential)
  • Weblogic (Essential)
  • IBM MQ Series (Essential)
  • Ability to look at and understand XML file formats (Essential)
  • .Net (Desirable)
  • Degree level in an IT oriented subject is advantageous
29

Application Support Analyst Resume Examples & Samples

  • Provide user/technical support for applications, which service Investment Management Equity ETF trading business function
  • Maintain operation, monitoring and integrity of production systems to meet established standards
  • Provide ongoing support of Equity ETF Portfolio Management systems at agreed service levels
  • Participate in large-scale projects that impact the Equities business and technology
  • Participate in the Incident Management and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting
  • Ensure that appropriate levels of Quality Assurance have been met for all new and existing products
  • Support of the UAT environment
  • Proactively identify opportunities for change and improvement within the production environment
  • Interact with Middle Office groups and external data providers to determine data, performance, and other issues related to the application
  • Familiarity with financial instruments and portfolio management is desirable. The candidate will be expected to gain new financial knowledge as needed
  • Experience with supporting order management and/or Trade execution systems. Longview experience a plus
  • Some development background using Java, SQL or .Net. .Net and a plus
  • Bachelor degree in computer science, mathematics, or equivalent
  • Three to Five years of experience in computing, development, architecture and/or client/server n-tier application experience required
  • Minimum three years experience working trading and/or portfolio management support. Equivalent in financial industry application support will also be considered
  • Solid knowledge of UNIX commands and utilities, and experience with troubleshooting Perl and Unix Shell Scripts
  • Three or more years experience with Sybase, Oracle or MS SQL
  • Experience with Informatica or another ETL tool
  • Good organizational skills, vendor management skills, inclusive of issue tracking, metric reporting etc
  • Demonstrate experience in effective decision making within a high pressure environment
  • Ability to communicate at multiple levels across AD and the business
  • Strong research, investigation and evaluation skills
  • Experience with disaster recovery planning, testing, auditing, risk analysis, business resumption planning and contingency planning
  • Results oriented and highly flexible individual, able to work with minimal supervision
30

Intermediate Production Application Support Analyst Resume Examples & Samples

  • Act as first point of contact for application that the users encounter
  • Track and follow up on any outstanding problems, keep users informed of their status and confirm with users that solution provided is satisfactory
  • Monitor applications problems and react accordingly to solve or escalate the problem
  • Always maintain a professional conduct with users
  • Liaise with users to address their needs and concerns
  • Coordinate application security administration functions
  • Provide on-call support coverage when scheduled
  • Comply and execute processes, procedures and policies to improve the production environment
  • Understand the database structure of the application
  • Work collaboratively with the development to troubleshoot production issue
  • Work on shift hours between 8:00am to 8:00pm
  • Good computer knowledge of Linux, Windows and SQL
  • University degree in Computer Science, Engineering, Business or related discipline
  • Knowledge on TIBCO BPM or Spotfire is preferred
31

Application Support Analyst Resume Examples & Samples

  • Problem Solving Skills
  • Organisational & planning skills
  • Good communication skills (both oral & written)
  • Team Player, Motivated & hardworking
  • Computer/Technical skills
  • Good administrative/management skills
  • Technology Operations experience is a plus
32

Application Support Analyst Resume Examples & Samples

  • Plan and coordinate End of Day processing on various testing environments
  • Work closely with the development teams to resolve all issues as they proceed through the SDLC life cycle
  • To debug any issues and apply fix wherever possible
  • Ensure timely & relevant communication to all stakeholders within organization as well as with vendor partners
  • Create and apply the release packages on the test servers
  • Coordinate with Build, Support, Environment teams to enhance and improvise the process
  • Define and improve processes to bridge the gap between the current and desired quality levels by balancing short-term needs with long-term perspectives of success
33

Application Support Analyst Resume Examples & Samples

  • Respond to customer requests as per SLA Guidelines (e.g. data changes, data import / export, access requests)
  • Design and write scripts to automate repetitive functions
  • Report environmental statistics and application behavioral trends and provide feedback to the application development team
  • Perform configuration changes in production
  • Coordinating and performing application deployments into the various test environments
  • Escalation to Application SMEs when necessary
34

Application Support Analyst Resume Examples & Samples

  • Identify and share opportunities to improve operational processes, procedures, tools and applications
  • Ensure SLA (Service Level Agreement) for FEA is met
  • Submit issue to Level3 support for technical solution
  • Identify and recommend workarounds
  • Ensure adherence to regulatory and control policies during implementation of changes
  • Partner with Release Manager and Deployment Manager to schedule packaging and release new release/defect repairs in a timely manner; reduce change execution times by planning implementations with parallel work streams where possible
  • Act as a technical resource for key stakeholders to ensure applications meet business and end-user requirements
  • Monitor application usage, ensuring availability targets are met
  • Respond to internal customer queries (LOB TS/TS Project Team)
  • Provide regular status updates on progress
  • "own" the resolution process
  • Sound escalation judgement
  • Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution operations
  • Prioritize and manage own workload in order to deliver quality results and meet timelines
  • Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
  • Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
  • Participate in knowledge transfer within the team and business units
  • Establish effective relationships across multiple business and technology partners, program and project managers
35

Application Support Analyst Resume Examples & Samples

  • To be the point of contact between the business support, level 1 and development teams
  • To coordinate and participate in releases and application checkouts
  • To onboard new systems for support
  • To complete application support stability projects to improve current operational processes
  • Background of hands-on application support (not necessarily in a recent role)
  • Background of technical skills such as UNIX, SQL or scripting (not necessarily in a recent role)
  • Ability to work under extreme pressure
36

Application Support Analyst Resume Examples & Samples

  • Primary point of contact for provision of support to our branches globally
  • Communicate effectively with our internal clients and with technology partners on a regional or global basis
  • Ensure application compliance with internal and regulatory obligations
  • Provide transparent reporting to Business and Technology partners on Total Cost of Ownership, Performance and Capacity, Risk Management, Production Outages, Major Incidents
  • Ensure that applications, hardware and software assets are utilised optimally
  • Management of technology vendors associated with application portfolio
  • Reasonable out of hours support is a requirement of the role
  • Management of technical projects as assigned
  • Undertake technical lead/resource role on high end projects as assigned
  • Provide Mentoring and training to junior team members as appropriate
  • Programming skills would be of benefit but are not required,
  • Knowledge or experience of some of the following will be a distinct advantage
37

FRC Desk Application Support Analyst Resume Examples & Samples

  • ION - 3rd party real-time matrix pricing, trading (including ECN), risk, P&L and position management system for Bond / Futures / Swaps traders
  • JetWeb – Global sales / operations tool for trading and position management for bond trading
  • OBS – Global real-time matrix pricing, trading, risk, P&L and position management system for interest rates and credit derivatives
  • FMM – Global Real-time CDS pricing, risk and P&L system
  • Multiple external global electronic exchanges including Bloomberg, TradeWeb, ICAP Brokertec, eSpeed, and MarketAxess
  • FRISK – Global real-time multi asset class risk management system
  • Laredo – Trade booking tools for Credit default Swaps single names and indices
  • Support a range of applications within the FX, Credit and Rates business arena focusing on ION / Jetpac / FRISK / FMM / Laredo / OBS. You must understand the business main products (Bond, Futures, IRS, CDS pricing and trading) and be familiar with the front ends used by traders and sales people. You must support (and train) the traders and sales people on each system and act as the interface between Business and the rest of the FICC IT organisation
  • Perform UAT / Post release testing of applications in association with traders / business sponsors of change
  • The role also calls for a rota-system with the team covering from 7:00am to 6.30pm on all business days. You must also be flexible to support post release testing with later finishes and weekend work
  • Create strong relationships with key dev and apps management teams for the applications supported and be able to represent the business priorities back to development leads effectively. Able to prioritise / escalate / resolve all issues raised by the desk irrespective of root cause
  • Ability to develop a broad knowledge and understanding of technology and business related items in order to identify and prioritise issues and their solution
  • Develop effective lines of communication with business customers, customer service (TSC) and other departments within IT
  • Regular communications with support teams around the world (videoconference, E-mail, chat)
  • Create and maintain documentation for training, trend analysis, cross training and troubleshooting of UBS systems
  • Occassional travel to other regional centres may be required at times
38

Application Support Analyst Resume Examples & Samples

  • Ensure all incidents are acknowledged and resolved to meet defined SLAs
  • Identify, diagnose, and resolve technical issues and critical incidents through research and analysis
  • Provide root cause analysis for all P1 incidents
  • Engagement and management of support teams within JPMorgan Chase in bridge calls, collaboration meetings/ chats, and the creation of incident and work request tickets for emergent incidents
  • Creation and management of production support SharePoint sites
  • Maintain production support documentation, SharePoint sites and dashboards
  • Lead the remediation of risk and audit related gaps, including disaster recovery scenarios and exercises
  • Communicate with clients to inform issue status and impacting events
  • Raise defect to development team for code amendment
  • Proactive engagement and management of clients to ensure GS&I Technology’s understanding of incidents,
  • Bachelor's degree (preferably in Computer Science), specialized training and/or equivalent work experience
  • 3 + years of programming / application development & support work experience
  • Energetic and highly self motivated
  • Effective communication skills with a diverse audience (technical and non technical)
  • Ability to adapt to new technologies
  • Able to work under pressure to resolve issues affecting production services
  • Able to provide off hours / weekend support at times
  • Ability to oversee multiple, complex issues
  • Strong analytic and troubleshooting skills
  • Experience supporting applications developed in Core Java, J2EE, Spring and Hibernate, Web Services, Databases,
39

Application Support Analyst Resume Examples & Samples

  • Ability to work in a matrix managed organization
  • 5--7 years of SharePoint administration required
  • Experience creating system documentation and Run Books
40

Application Support Analyst Resume Examples & Samples

  • Provide Level 3 support for a unique portfolio of static scanning tooling
  • Work with Line of Business AD teams to trouble shoot their scanning issues
  • Create processes and tooling to improve operational efficiency
  • Assist engineering with infrastructure requirements
  • Automate manual procedures
  • Perform controlled resolution of incidents and problems including prioritization and escalation when appropriate
  • Work with vendors in problem isolation and resolution
  • Monitor capacity
  • Ensure solid implementation of the product by performing rigorous integration testing of the entire application
  • Technical Experiencing of some of the following
  • Oracle Database 11g
  • Linux(RHEL)
  • Windows Server
  • Mac OSX
  • IOS
  • Android
  • Static Analysis
  • JSTL
41

Application Support Analyst Resume Examples & Samples

  • Responsible for managing & delivering Operate Support functions of the SAP Finapps applications
  • To work on Production support environment and manage client expectations in terms of delivery SLAs
  • To work in a team production support environment
  • Knowledge Transition on specific applications areas covering technical and work processand environment
  • Production support activities in Job Monitoring
  • Batch Monitor production support Application maintenance activities in catering to implementation of change requests
  • Support the Development/test environment for the build team's application changes using disciplined software development processes
  • Adherence to Development Life Cycle, PLC, IT controls and change control policies for all developments
  • Promote teamwork and a culture of continuous improvement
  • Production Support / Service delivery experience is mandatory
  • 3-5+ Years of application support work experience
  • At least 3 years of support experience in SAP Accounts Payable and Fixed Assets modules
  • Expertise in Accounts Payable and Fixed Assets module and good skill set in AR, SD and MM modules
  • Good communication skills & PLC understanding
  • Exposure and experience to work in a production support team for multiple locations
  • Self confident, self directed, and ability to work with various levels of staff and management
  • Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities
  • Skilled in problem solving and analytical reasoning
  • Ability to work well in a team-oriented, agile environment
  • Strong analytical skills and an eagerness to learn new technologies
42

Application Support Analyst Resume Examples & Samples

  • Provide day to day application support for a 7x24 global support model team within Funds & ECM core distribution business
  • Work closely with other Support, Development, Infra and QA teams for a smooth execution of production deployments
  • Investigate and analyze production issues and resolve issues in a timely manner – good troubleshooting skills
  • Ensure daily app heath checks and better user experience by minimizing critical or high priority issues
  • Work with the global leads in coordinating with the Development and Infrastructure teams to address and resolve issues. Conduct RCAs, Raise defects, and assign to appropriate teams
  • Use a ticketing system (HP Service Manager) to log all issues
  • Pro-actively monitor the alerts, Web and Database systems performance
  • Write and maintain run books and application support documents
  • Follow the appropriate Change Management Process for production deployment
  • Prod on-call team rota and extended weekend maintenance/releases support
  • Participate in Disaster Recovery testing
  • Team Player – work with multiple teams, vendors and groups
  • Detail Oriented – Can organize and work with multiple systems
  • Ability to manage and prioritize multiple issues; work under pressure
  • Adaptable and able to quickly learn new processes and/or technologies
  • Experience in the Financial Services Industry is a plus
  • Preferred Asset Management or Trading business knowledge
43

Application Support Analyst Resume Examples & Samples

  • Influence production stability through strong production readiness management
  • Develop and distribute accurate performance metrics
  • Support information gathering for the audit and ITRisk agenda
  • Implement minor application code fixes and data updates via SQL updates
  • Articulate the business value and impact of advanced technical and non-technical information
  • Identify when issues need to be raised to management and/or vendors for assistance
  • 5+ years of experience in information technology with an emphasis on application support and Java development
  • Proven experience with SQL (any dialect)
  • Demonstrated experience with Oracle
  • Proven hands on experience with java development, including experience with Struts, GWT, Spring, Hibernate, Drools, and Java Script
  • Excellent written and verbal communication skills with various levels of an organization
  • Ability to influence and lead technical conversations within other IT groups to guide problems to resolution
  • The following skills are pluses
  • SQL Server 2005/2008
  • Basic understanding of ETL technologies for supporting data extraction, loading and transformation
  • Incident management life cycle skills and experience
  • Experience developing system metrics and stability reporting
  • Knowledge of Problem and Change Management processes and tools
  • Experience with any of the following applications: LPSDesktop, Equator, FORTRACS, DLSS, Breach Letter Tool, FANDS, FNC CMS, Agent Desktop, LISA
44

Application Support Analyst Resume Examples & Samples

  • Close liaison with the business users of the Barclays iPortal service
  • Ensure maximum availability and serviceability of iPortal
  • Close liaison with the Change/Configuration/Release Management and Help Desk Functions
  • Knowledge and use of the change/configuration management system
  • The drawing in of specialised expertise wherever appropriate, and the provision of advice and information aimed at minimising the occurrence and impact of service incidents through process improvement
45

Application Support Analyst Resume Examples & Samples

  • Provide Level 2 support to internal business users
  • Work closely with business in managing day to day issues, resolve user queries
  • Perform daily health checks of the application, job schedules and infrastructure supporting the application
  • Three to five years of Java/J2EE, web services, XML, HTML and SQL
  • 3+ years of experience with Oracle and UNIX
  • Comfortable operating in a high pressure environment while managing incidents across a global business
  • Core Java, Servlets, JSP, JDBC, Weblogic
46

Windows & Unix-application Support Analyst Resume Examples & Samples

  • Represent the Production Support organization on company-wide project teams
  • Prioritize workload, providing timely and accurate resolutions
  • Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect
  • Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments
  • 4 – 6 years of experience in application support and development or related experience
  • 4 - 6xperience supporting applications in Financial Domain, including Equities, Fixed Income Products, Auto Finance and Student Loans
  • Experience in Incident Management, Change Management and Problem Management
47

Application Support Analyst Resume Examples & Samples

  • Feels comfortable working with user interfaces where simplicity for a user is a key success factor
  • Participates in design reviews and provide input to design recommendations
  • Review existing applications to determine how key data can be gathered for mission critical reporting
  • Develop, code and deploy high profile metrics which monitor and support the environment
  • Responsible for ensuring the applications work with browsers our end-users use, not what’s available
  • Participate in code reviews and ensures that all solutions are aligned to predefined design specifications
  • A well-rounded professional who can connect the dots between business-needs, innovation and good design
  • A self-starter who can effectively balance and prioritize multiple projects concurrently
  • Feels comfortable in connecting a presentation-tier model to a services-based architecture
  • A subject-matter expert in cross-browser/cross-platform development, testing and problem resolutions
  • Minimum 2-3 years of hands on software development in professional environment
  • Minimum 2 years experience as a key, hands-on HTML, CSS, JavaScript developer on a front-end team
  • Proficient with SQL Server Reporting, SQL Server Databases, Oracle Databases
  • Familiar with UNIX
  • Adheres to coding standards, procedures and techniques contributing to the technical code base including any required documentation
  • Excellent analytical, organizational and problem-solving skills coupled with a strong work ethic
  • Comfortable working with network administrators to solve web application issues in development and production environments
  • Has a strong knowledge with hand-coded HTML, CSS, JavaScript & JQuery. JSON, AJAX and XML knowledge are a plus
  • Possesses an understanding of client-side and back-end code integration including best practices. Experience with JSF, JSP, Struts, Spring MVC is a plus
  • The candidate should have at least 4 years as a key, hands-on HTML, CSS, JavaScript developer on a front-end team. Samples of work are a plus
48

CIB Tech-geneos Application Support Analyst Resume Examples & Samples

  • Production support services including on-call and weekend release responsibilities
  • Planning, engineering, deployment and support of monitoring and other automation and testing tools
  • Provide SharePoint administration support including, new site requests, governance over existing sites, and produce FAQ’s to reduce call volume
  • Develops automation opportunities to reduce manual SharePoint support responsibilities such as Application On-Boarding and Data Management
  • Bachelor’s degree or 2+ years of analytical work experience
  • Minimum 1 year of experience with SharePoint 2010 Site Collection Administration; excellent skills with features such as workflows, dash boards, KPIs, web parts, granular site permissions, site maintenance, libraries/lists. Knowledge of integration with other products is a plus
  • Ability and willingness to develop technical SME and business knowledge
  • Logging, analyzing and managing queries, problems and incidents to resolution
  • Intermediate UNIX Solaris and Linux RHEL, Windows server knowledge
  • Excellent analytical skills. Excellent trouble shooting skills, Technical documentation skills
  • Intermediate knowledge of Excel and PowerPoint
  • SharePoint 2013 experience is a plus
49

Application Support Analyst Resume Examples & Samples

  • Day to day technical support of the Finance Workstation and Risk Treasury website suite of applications
  • Provide analytical and technical expertise within the team
  • Ensure incident and problem management, change management and request fulfilment on behalf of customers are carried to the best levels possible
  • Liaise with multiple technology teams (support/development/platform) to ensure high levels of service are maintained, and issues are resolved or escalated appropriately
  • Understand and troubleshoot complex business and financial queries pertaining to the Risk Treasury and Finance Desk business
  • Investigate production issues and problems performing appropriate problem solving tasks
  • Cover rotating shift pattern as part of a team to cover core hours of 07:00-19:00, as well as weekend and on-call coverage on a rota basis as required
  • Diagnosis and resolution of trade floor client issues and escalation of problems to the appropriate development teams, using the standard problem management tools (ServiceNow)
  • Interaction with business support groups (Middle Office, Product Control, Trading support groups)
  • Project based work in areas such as continuity of business testing, UA Testing/release co-ordination of new functionality
  • Experience working in a support environment
  • Understanding of issue and problem management methodologies
  • Knowledge/experience of problem management tools
  • Experience using call/ticketing software SQL
  • Significant experience Linux
  • Significant experience
  • Shell scripting
  • Experience using/troubleshooting Office with emphasis on Word, Excel and PowerPoint SQL
  • Significant Oracle/Microsoft SQL knowledge and practical usage. (Ability to create adhoc SQL queries and reports)
50

Project Application Support Analyst Resume Examples & Samples

  • Identifies opportunities to automate manual workloads and develops tools to improve process efficiencies through Tidal to replace CRON scheduled Jobs
  • Collaborate on a multi department project to automate the Nielson Rating Download, EDI contract files upload and matrix management reporting needs of support data both graphical and textual based format
  • Works collaboratively on automation projects with the development and QA teams to increase productivity through the integration of systems reducing the need for manual processes
  • Review, recommend and implement operational improvement to support an increased automated work environment
  • Provides on-site support to business partners during custom ESD application deployments
  • Is the primary point of contact and Application Support’s subject matter expert for custom ESD application deployments
  • Implements support and training plans to prepare Support teams for upcoming Application deployments
  • Identifies recurring application problems and collaborates with development teams to resolve
  • Troubleshoots and resolves complex application problems
  • Minimum of 2 years of experience in IT and at least 1 year experience in Application support OR the equivalent
  • Oracle 11G SQL and PL/SQL
  • A working knowledge of one or more: Java, Java Script or .Net
  • Linux and Linux Scripting
  • TIDAL Enterprise Scheduler or equivocate enterprise job scheduler
  • Scripting Language, ie Pearl, Python
  • MicorStrategy Reports and Dashboards
  • 2 years of Customer Service experience
  • Bachelor’s Degree in IT and a minimum of 2 years of experience in an IT Support or development environment
51

Application Support Analyst Resume Examples & Samples

  • Application Operational Support experience
  • UNIX experience is preferred
  • Windows experience is preferred
  • Structured knowledge of Software Development Lifecycle with experience related to Implementation and Support
  • Capable of independent problem solving
  • Applicant should have the ability to engage in production support issues and determine root cause for application problems and issues
52

Senior System & Application Support Analyst Market Data Resume Examples & Samples

  • Evaluating current and new products - work independently with vendor and service provider, develop test strategy and methodology in accordance with business requirements, execute test plans and produce reports on test results and feasibility study on technical aspects
  • Analysing - Plan, architect, analyse and develop of enterprise technology solutions that satisfy business requirements for large complex systems
  • Development - Lead cross-functional development/integration projects requiring interaction with end-users and external technology providers, including real time messaging API development and integration; Database design and data management, etc
  • System engineering - Implement complex globally distributed high availability real-time market data systems, integrate with trading and risk management systems, make standard modifications to existing applications and modules in accordance with high-level specifications, application support and industry standards
  • Testing and Quality Assurance - Support the application in QA and production environments
  • Stakeholder Management - Proactively interact with Operations and Business teams for requirements clarifications, extensions, and planning. Communication to stakeholder on regular basis and on escalation basis
  • Technical Excellence - Continuous process of enhancing technical skills in order to provide best in class technology solutions that meet or exceed business drivers. Maintain competence in relevant technologies
  • Adheres to corporate policies and best practices to ensure internal and external audit and regulatory compliance in the areas of security, control and standards are upheld
  • Contributes to BMO Financial Group’s overall business results by making recommendations that significantly improve operational efficiency and effectiveness
  • Possesses a BS/MS in Computer Science or computer engineering
  • Exhibits in-depth understanding of relevant technologies: OS and virtualization platforms (Windows, Linux, VMWARE) , Message systems and protocols (MQ, Tibco/RV, JMS, persistent message, non-persistent, FIX, XML, Web service) Network(TCP/IP, switching, routing, multicast), Low Latency
  • Good understanding of Object Oriented Programming, Experience with programming language Java, C++, .NET
  • Good understanding of Web Services protocols and architectures - REST, SOAP, XML, PHP, etc
  • Knowledge of Financial markets a plus. Interest strongly recommended
  • Proficiency in technical authoring using Visio and other office tools
53

Application Support Analyst Resume Examples & Samples

  • Coordinate with developers better with respect to incidents/defects
  • Work with developers real time and, hence, build better capability within Live System Support (LSS)
  • Revert back with queries posted by developers within their time zone and, hence, reduce turnaround time
  • Providing 24x7 live system support (as per rotation shared with the team)
  • Service improvement
  • Pre- and post-implementation support for business-as-usual releases
  • 1+ years’ experience with Incident and Problem Management in a support role
  • 2+ years’ experience with Perl scripting
  • 2+ years’ experience with Unix / Linux shell scripting and basic commands
  • 2+ years’ experience with database languages such as PL/SQL, MySQL, Oracle
  • 2+ years’ experience with Java-Script, JQuery, Coffee Scripts, HTML, CSS
54

Application Support Analyst Resume Examples & Samples

  • Delivery of 2nd / 3rd Line Application Support services for the following application(s)
  • Collection and fraud applications such as Debt Manager, Payware and Falcon
  • Maintaining system availability and supplementary services within SLA
  • Carry out Incident/Problem Management activities according to the process, procedures, and work instructions
  • Monitor and resolve the overnight UK and SEC application batch failure to utilize the time difference of USA and other countries
  • Incident registration, initial support & classification and update Incident records
  • Incident Resolution Coordination with 3rd parties - managing conference calls
  • Provide the end-user with status updates concerning Incident records
  • Identify opportunities for improvement
  • Obtain the technical and organizational knowledge required to perform these activities
  • Pro-actively keep informed of current and past Incidents, Problems and Known Errors (e.g. if there is a network outage, all Service Desk staff are to be aware)
  • Maintain all formal controls, documents and records to auditable levels and in compliance with current AD Application Support operation procedures and documentation standards
  • Ensure key application functions and scheduled activities are completed in a timely manner and within SLA
  • As directed by Application Maintenance and Support manager, participate in project/change activities relating to the application(s) under support, including (but not restricted to)
  • Review Project documentations
  • Implementation Support
  • Demonstrable understanding of the Card Industry – specifically in collection & risk (card issuing will also be considered)
  • 3+ years’ hands-on experience with Mainframe – COBOL, JCL,DB2, REXX
  • Basic skills on Unix, database (Oracle and DB2 SQL queries)
  • 1+ years’ experience with tools such as TWS (mainframe scheduler), SPUFI, File-AID, Endeavor
55

Application Support Analyst Resume Examples & Samples

  • Database knowledge of Sybase/Oracle
  • Unix / Shell scripting
  • Schedular (Control M / Autosys)
  • Knowledge of Fixed Income products is a plus
56

Application Support Analyst Resume Examples & Samples

  • · Maintain Business Process Indicator of 99.99% or higher. This includes monitoring of the environment, managing, tracking, and resolving incidents and escalations
  • · Analyze data processing problems to implement and improve resiliency of the application supported
  • · Performing RCAs for production incidents and preventing reoccurrences
  • · Coordinate and perform deployment, installation, configuration, troubleshooting, maintenance and support of production and non-production environments
  • · Building tools to enhance the support function
  • · Participate in on-call rotation for application support, including weekends and off-hours
  • · Improve productivity, supportability and efficiency by automation of repeatable tasks using tools and scripting
  • · Create and improve system documentation (Run books, FAQs)
  • · Produce production metrics
  • · Build and foster relationships across multiple organizations
  • · Participate in Disaster Recovery events and Major Event Changes
  • · Performing a daily health check of intra-day/overnight system batch processes
  • · Ensure infrastructure has adequate capacity and are refreshed on a periodic basis
  • Customer Service Orientation - build positive working relationships with clients at all times providing realistic information and managing their expectations
  • Ability to work in a matrix managed organization with strong focus on delivery
  • Proven operator in high pressure, complex environments. Ability to concisely & precisely communicate with all the stakeholder groups
  • Informatica Power Exchange
  • Strong working knowledge in UNIX/Linux/Windows environments
  • Reporting tool experience in Crystal Reports or Cognos
  • Understanding of MQ, ISS services, Autosys, SSRS, and Qlikview
57

Application Support Analyst Resume Examples & Samples

  • 3+ years hands-on experience in designing and developing C# applications
  • 3+ years of experience with MS SQL including stored procedures, table design, indexing techniques, transactions and performance optimization
  • 3+ years of experience performing GUI development using WPF
  • Solid experience with database technologies, ideally Microsoft SQL or Oracle
  • Self-started with excellent problem-solving abilities
  • Business and technical analysis skills
  • Strong team player, able to work as part of a globally-distributed team
  • Investment banking experience with business knowledge around Risk/pricing/marketdata
  • Good Unix knowledge
  • Understanding of ITIL methodologies
  • Experience of business-aligned application support in a demanding environment
  • Excel/VBA
  • Scripting experience, e.g. Python
58

Application Support Analyst Resume Examples & Samples

  • Bachelors degree in a technical discipline from a top-tier university
  • 2+ years system/application support experience
  • 2+ years of technical experience working in a Windows Server-based environment
  • 2+ years of experience with database technologies, ideally Microsoft SQL or Oracle
  • Strong Business and technical analysis skills
59

Application Support Analyst Resume Examples & Samples

  • Bachelor's Degree and at least three years of experience in computer Help Desk support
  • Strong written and oral communication skills via e-mail, over the phone and in-person
  • Strong background in help desk ticket/issue management
  • Comfort and ability to work directly with end users, including the ability to translate technical terms into non-technical language
  • Ability to ascertain the criticality and priority of incoming requests
  • Functional knowledge of clinical web-based applications
60

Application Support Analyst Resume Examples & Samples

  • Providing subject matter expertise in the management of the Book of Record Suite of Applications, with specific focus on the
  • Providing subject matter expertise and use of incident/problem management skills in the daily production support of high
  • Taking a lead role within the team for a group of applications including managing SEV 1/2 issues, communicating status
  • Assist in performing trend analysis reporting to capture and highlight repeat/common types of failures and make
  • Strong communications and interpersonal skills will be required to work effectively while supporting other members of the
61

Application Support Analyst Resume Examples & Samples

  • Review and assign Software development and support requests on behalf of the team as they are received
  • Manage and report on all support tickets relating to managed applications
  • To respond to all Support tickets within an agreed timeframe
  • To ensure that support tickets are escalated where necessary, and that all tickets are closed off correctly, with communication to the requestor
  • Facilitate the communication of requirements between operations and all relevant business or support units. May involve facilitating meetings
  • Continually review application functionality in line with operational needs and processes with a view to recommending enhancements
  • Conduct analysis, both historical and current of all ongoing projects
  • Responsible for recording results and trends of past projects and analysing the trends of current activities
  • Overall responsibility for continually auditing, reviewing and improving processes
  • Must have good SQL skills
  • High proficiency in Excel
  • Experience Of Working in an operation/Software Support environment
  • Experience of Working in a Reporting/Real Time management environment
  • Experience of working independently with minimal supervision able to complete multiple tasks within set deadlines in a fast paced work environment
  • Planning and Organising skills
62

Trade Application Support Analyst Resume Examples & Samples

  • System monitoring through the use of real time monitoring tools
  • Able to provide proactive and reactive support to application and operational issues across both production and non-production environments
  • Liaise with other support and development departments where necessary to ensure incidents are resolved
  • Manage their enterprise backup and anti-virus solution s, including offsite visits where appropriate
  • Review and implement improvements to their support process and monitoring where appropriate as well as ensuring operational documentation is kept up to date
  • Follow their release and change process to complete deployments and change successfully
  • Plan, execute and review maintenance tasks and deployments between IT and development teams
  • Maintain personal/professional development to meet the changing demands of the role, participate in appropriate training and encourage/support staff in their development
  • Take all reasonable steps to ensure appropriate confidentiality
  • In all internal and external contact, present a professional and positive image of the organization whilst developing constructive relationships
  • Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role
  • Experience of Red hat Linux
  • Experience of SQL script writing
  • Knowledge of Microsoft Windows Server 2000/2003
  • Experience of supporting Java applications is (desirable)
  • Experience of working within financial industry is (desirable)
63

Application Support Analyst Resume Examples & Samples

  • Works with team to create in-house tools to support the automation of manual support processes
  • Works collaboratively on automation projects with the development and QA teams
  • Provides on-site support to business partners during custom ESE application deployments
  • Assists business partners with application specific technical questions and maintains knowledgebase articles
  • Assists other team members in the Creation of architectural work-flow documentation used to identify application flows and points of failure
  • Tracks user issues and keeps an open line of communication with other IT Support Tiers including Support Analysts, and development
  • Documents issue resolutions in accordance with service level agreements
  • Provides after hours and/or on-site support to end users
  • Easy Vista (Or other service management tool)
  • Superior customer service, communication, and documentation experience
  • TIDAL Enterprise Scheduler or equivalent enterprise job scheduler
  • Java, Java Script or .Net
  • MicoStrategy Reports and Dashboards
  • Practical experience working in any aspect of media/television
  • Bachelor’s Degree in IT or related field and/or equivalent work-related experience
64

Application Support Analyst Resume Examples & Samples

  • Production management
  • Applications delivery
  • Local coordination for day-to-day technology related matter to CIB Banking business and key external partners (FSS, FSA, KFTC, MSPs and vendors) in Korea
  • Local coordination and project management for Korea projects
  • Participates in key global or regional projects for expansion of the business in Korea
  • Vendor management
  • Degree in Computer Science
  • At least 8 years of experience in banking applications team in a corporate banking environment
  • Experience on Cash and Trade products such as Internet banking / Sweeping / Clearing
  • Experience on KFTC business (especially Hofinet, CMS, eGiro and eNote)
  • Experience on Korea Internet Banking environment
  • Familiar with Korea banking regulatory requirements and experience on Korea local regulation related work from FSS / FSA / KFTC
  • Experience partnering with business on the technology agenda (production and investment)
  • Experience in BAU support
65

Application Support Analyst Resume Examples & Samples

  • Problem and opportunity definition
  • Performing data mining to produce operational and analytical adhoc reports in various formats
  • Designing and maintaining standard recurring reports
  • Performing data and system parameter maintenance
  • Analyze adhoc report requests made by internal Business partners. Design, build, develop, and maintain adhoc reports using SQL in order to meet the Business needs
  • Provide end-user support of the SMS application. Work with FTT and end-users to analyze reported problems, perform root cause analysis, and execute or implement solutions as required
  • Attend training, implementation planning and other project meetings as required with respect to SMS application enhancement initiatives
  • Perform time tracking and other administrative duties including attendance and participation in departmental and team meetings
  • Intermediate to advanced knowledge of SQL
  • College or University accreditation with emphasis on business or computer systems preferred
  • IFIC Operations, IFIC Sales, or CSC accreditation preferred
  • Solid understanding of Transfer Agency systems
  • Must have strong analytical, problem solving and decision making skills
  • Solves routine problems of moderate scope and complexity, following established policies and procedures
  • Desire to know our business and understand how our business is represented by our database
  • Ability to work independently with minimal direction, understanding span of control to escalate issues to appropriate level
  • Applies knowledge learned through experience to be able to resolve non-routine and/or moderately complex problems
  • Advanced knowledge of MS Excel including creation of pivot tables would be an asset
66

Application Support Analyst Resume Examples & Samples

  • 2) Manual Sanity monitoring of critical applications on a daily basis in production
  • 4) Need to handle support for both WINDOWS & UNIX based environments
  • 5) Has experience in UNIX Shelling scripting, Java J2EE application, WAS Admin, Unix admin, Oracle 10g basic knowledge
  • 7) Monitoring tools knowledge (Tivoli, Wily)
  • 9) Should be proactive be able to handle high visiblity calls with atmost attention to detail
  • 10) Should be alert and able to act quickly in case of incidents
67

Application Support Analyst Resume Examples & Samples

  • Performing Helpdesk operations, assisting in solving technical user questions along with assigning incoming service requests over to the other BSC analyst on the team to ensure timely and high quality responsiveness to the users of the data warehouse
  • Provide information, tool expertise, and ad hoc consultative services for the information warehouse user community
  • Ensures that solutions to business questions are answered, documented, and made available to both the BSC team and the user community for future reference
  • Provide training to users in both the tools needed to access and leverage the Data Warehouse, and on the contents and structure of the data contained in the Data Warehouse to maximize the user community’s effectiveness
  • Communicates with key resources, provides issues assistance & level II support to ensure excellent and timely service to the user community. Contacts include analysts, middle and senior level managers in both the business and IS community
  • Maintains the request tracking system for the helpdesk to support service level agreements and related, daily, weekly and monthly reporting
  • Facilitates the communication of system changes to the Data warehouse environment to the user community. This includes: system availability, scheduled downtime, data availability and relevant issue management
  • 3+ years experience working on Data Warehouse related systems/platforms
  • Computer literacy/proficiency in data query tools such as SAS, SQL, Teradata, Oracle, UNIX, and MS Office
  • Strong analytical & technical skills
  • Proven record in problem solving and business innovation
  • Comfortable in a fast and dynamic environment and ability to handle multiple tasks simultaneously
  • Prior helpdesk and training experience desired
  • Industry knowledge including understanding of general information requirements for customer marketing, management and risk functions
  • Teradata, DB2 and Oracle experience preferred
  • Ability to work independently and very self-motivated. Project management skills a plus
  • Bachelor’s degree in Computer Science or related field of study or equivalent relevant experience as an Application Support Analyst
68

Application Support Analyst Ayala Avenue Resume Examples & Samples

  • Take ownership of operational issues and perform both short-term resolution, and development of preventive measures for the longer term
  • Responsible for application flow, including configuration, scheduling control and scripting
  • Knowledge of SQL and Unix is an advantage
  • Contribute and deliver Operational improvement projects
69

Application Support Analyst Resume Examples & Samples

  • Actioning and/or being accountable for requests and issues raised by Clients and ensuring they are resolved in a timely manner with highest degree of customer service
  • Working effectively with customers and other IT teams within the organisation to ensure requests and/or issues are understood and directed to the correct teams for effective actioning
  • Ensuring effective communication and cooperation with customers and other IT teams within the organisation for Incident Management and escalation
  • Ensuring that incident, problem and change management; and BCP processes & procedures are followed and adhered to with respect to this environment and the applications it hosts
  • Continuously reviewing and proposing improvements to operational processes and procedures
  • Actively contributing to knowledgebase documentation associated with the service
  • Exposure to banking or financial institution applications
  • Practical experience with either Sybase, Oracle and SQL Server databases - SQL, Stored Procedures
  • Practical experience with Remedy or similar IT Service Management software
  • Practical experience with Windows based and Unix based operating systems
  • Experience with working on workflow applications – workflow automation software like Pega
70

Application Support Analyst Resume Examples & Samples

  • Participate in 24x7 on-call roster or support coverage to cover any shift (ie day, mid, night) as required
  • Build and maintain strong relationships with the business
  • Engage in operational support activities, utilising specialised technical expertise as required by a business group
  • Perform application change management activities as assigned by the business
  • Implement ITIL principles in incidents, problem solving and change activities
71

Front Office Application Support Analyst Resume Examples & Samples

  • Work closely with business stakeholders and deliver prompt responses to queries from the business
  • Support key equity derivative trading and execution platforms including 4SF, ORC Trader, PATS Promark, TradingScreen and Macquarie Systems
  • Incident, Problem and Change Management
  • Project manage operations components of key systems upgrades e.g. system upgrades
  • Experience working with equity derivates, equity finance or other front systems
  • Previous experience with 4SF and ORC Trader would be very highly regarded
  • Understanding of the FIX protocol
72

Application Support Analyst Resume Examples & Samples

  • You will take ownership of operational issues and perform both short-term resolution, and development of preventive measures for the longer term
  • Offer consultancy and hands-on support for the transition of new services into the production environment
  • Work closely with peers at other geographic centres around the world using a "follow the sun" model of application support
  • Conduct capacity planning and management review on the application set
  • Identify potential threats and mitigate risks, act as a guardian of production services and change procedures are followed
73

Application Support Analyst Resume Examples & Samples

  • Providing subject matter expertise in the management of the Book of Record Suite of Applications, with Specific Focus on the
  • Providing subject matter expertise and use of incident / problem management skills in the daily output of medium high
  • Taking a lead role in the team for a group of applications from 1/2 SEV Including managing, communicating status
  • Assist in performing trend analysis reporting to capture and highlight repeat / common kinds of failures and make
  • Strong communication and interpersonal skills required to Work Effectively Will Be Supporting --other while the members of the
74

Oracle Application Support Analyst Resume Examples & Samples

  • Responsible for supporting, providing subject matter expertise and configuring Oracle Application modules in the supply chain, source-to-pay and record-to-report tracks, including the Oracle Inventory, Fixed Assets, Purchasing, Accounts Payable, iProcurement and General Ledger modules
  • Works closely with the business teams to understand current processes, develop innovative solutions by re-engineering processes, and ensuring the deployed solutions meet our growing and evolving business needs, with a goal towards achieving a higher maturity level
  • Provide expertise from a process perspective, leveraging the awareness of Oracle process strengths, supported best practices and assist in defining future direction
  • Leads effort in identifying and resolving problems in Production
  • Analyzes regional data to define operational metrics, KPI’s
  • Presents information visually in the most intuitive and aesthetic manner using dashboards to foster a culture of data driven decision making
  • Interpret customer business needs and translate them into application and operational requirements
  • Develop and maintain a well-coordinated internal relationship with key decision makers and with the wider IT organization
  • Lead/Support all business readiness activities including end user training, product testing and roll-out
75

Application Support Analyst Resume Examples & Samples

  • Design and develop beautiful, simple, action-oriented email templates in support of segment marketing, lifecycle and operational emails
  • Create static on-site and off-site marketing assets that are impactful, on-brand, and drive the desired response
  • Create multiple design options for large and small web and native features that achieve desired user outcomes
  • Be familiar with the concepts and tools for digital A/B testing, and design various alternatives that can be tested and measured to identify the best performing version
  • Quickly turn vague requests into sketches and wireframes that flesh out design objectives and identify possible solutions
76

Application Support Analyst Resume Examples & Samples

  • Prioritizing and resolving day-to-day systems issues and client requests
  • Effectively managing client expectations and escalating where appropriate
  • Involvement in a number of projects ranging from software upgrades, to business-driven enhancements
  • Exposure to delivering enterprise level business wide support services
  • Excellent customer service capabilities
  • Strong interpersonal skills and ability to be a team player
77

Application Support Analyst Ayala Avenue Resume Examples & Samples

  • Participation in 24*7 on-call roster
  • Involvement in application build and deployment activities
  • Assisting with process improvements, systems integration and BCP efforts
  • Strong problem solving skills, with accurate decision making abilities
  • A degree qualification or equivalent in a relevant computer science discipline
78

Application Support Analyst Rmg & Risk Services Resume Examples & Samples

  • Acting as point of contact for the business supporting a number of business-critical services and applications
  • Managing tasks and resolving day-to-day application issues and client requests
  • Effectively managing client expectations and escalate where appropriate
  • Assisting and/or driving process improvements, systems integration and BCP efforts
  • Building and maintaining strong relationships with the business
  • Preparing regular operational reports and do in-depth service analysis and follow-up
79

Lead Application Support Analyst Resume Examples & Samples

  • Strong EBS O2C business processes knowledge and concepts, so when you interact with a Customers/Partner teams, you are able to speak their business/functional language, and win their confidence quickly
  • Demonstrated track record in the implementation and support of Oracle Applications 11i
  • Good understanding in Oracle Standard interfaces and integrations and experience working in oracle custom modules
  • High flexibility so you remain agile in a fast changing business and organizational environment
  • Analyze work load, determine best practices and implement changes to improve productivity
  • Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities
  • Strong team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams every hour
  • Good understanding in Incident, change and problem management
  • Knowledge on tools like Kintana, PPM, SFDC, ticketing systems
  • Strong problem solving skills so you can quickly narrow down to the root cause of the issue reported
  • Proactively contribute to improve the team efficiency by sharing knowledge, providing feedback about best practices, designing tools / utilities etc
  • Serve as Situation Manager on highly sensitive issues
  • Formal mentoring for promoting the technical and professional development of others
80

IT Application Support Analyst Resume Examples & Samples

  • Participate in core internal Ford team to manage daily operations of applications utilizing standard ITIL V3 tools
  • Ensure Critical Success Factor (CSF), Critical to Quality (CTQ) and Key Performance Indicators (KPI) are met for these applications
  • Interface with Business IT and business owners to prioritize improvement efforts
  • Assist with problem solving on various support tickets as needed
  • Work with other IT teams (DBA's, server operations, OpsControl, etc.) to meet application requirements
  • Champion documentation creation and maintenance including: operational processes, incident resolution procedures, maintenance of knowledge articles
  • Identify and implement process improvements in collaboration with the business and Application development teams
  • Track and incorporate metrics and data to drive team priorities and utilize problem management processes
  • Knowledge of Agile and ITIL
  • Knowledge of infrastructure components (database, application, web server etc.)
  • Experience in a diverse global team environment
81

Application Support Analyst Resume Examples & Samples

  • Managing user requests for ticket management
  • Add on functionality (add new function to existing clients); user and client
  • Administration user incident management and on call rotation by roster
82

Application Support Analyst Resume Examples & Samples

  • Case management using the HP SM9 tool for over 30 applications
  • Problem investigation and resolution
  • Provide Impact Assessments for QCRs
  • Enhancements and modifications of applications
  • Deployment and testing of application fixes and changes
  • 3rd party vendor liaison
  • Customer liaison
  • Participate in continual service improvement
  • Customer and Service focused
  • Good communication skills – both verbal and written
  • Building good relationships with other HP teams and third party vendors
  • Ability to interface with staff at all levels in the HP and client organisations
  • Proactive and excellent problem solving skills
  • Good organisational skills
  • Good analytical skills
  • Experience of working successfully under tight time constraints and/or to changing work requirements and/or priorities
  • Experience of working successfully within groups/teams
  • Knowledge of Microsoft Products (Word, Excel, Outlook)
  • An understanding of testing tools, unit and integration test scripting and testing methodologies
  • Able to apply consistent quality and security standards
  • Minimum 2 years’ experience of Application Support
  • An understanding of modern Software Configuration Management(SCM)
  • Knowledge of Application Development
  • Knowledge of ITIL Service Operation processes (in particular Incident and Problem Management)
  • Knowledge of ISO2000
  • Knowledge of XML
  • Knowledge of DQL
  • Knowledge of Oracle SQL
83

Application Support Analyst Resume Examples & Samples

  • 0 to 1 year experience
  • Graduate of IT or any related computer courses
  • Proficient with the English language both written and oral
  • Has good communication and interpersonal skills
  • Has a good knowledge of Microsoft Office applications i.e. Outlook, Word, Excel, Powerpoint
  • Proficient/knowledgeable in SQL is a plus
  • Prior experience in Technical Support is a plus
  • Work is GLOBAL and may be assigned to any shift as needed
  • Willing to be rotated as needed
  • Willing to work during Holidays
  • Willing to work on graveyard shift (NALA)
84

Application Support Analyst Resume Examples & Samples

  • Technical support for ESM Integration Framework and Event Automation (IFEvA) applications
  • Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
  • Integrate technical knowledge and business understanding to create superior solutions for HP and for customers
  • Incident Management, Problem, and Configuration Management activities
  • Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer/HP
  • Provide continual improvement recommendations/direction setting advice within work team
  • Balance internal needs with customers’ requirements
  • Work as part of a team, which may be virtual, global, and/or multi-functional. Seen as a resource to the team within area of technical responsibility
  • Required skills: Windows Server, .Net 4 framework, WF/WCF, SQL Server, XML , Web Services, Production support
  • Preferred skills: C#, Fundamental ITIL knowledge
85

Application Support Analyst Resume Examples & Samples

  • 3-5 years of relevant work experience
  • Experience/understanding of business process, business systems development and analysis
  • Strong analytical skills and writing skills, solid experience in writing functional and technical specifications a plus
  • Strong Mercury Quality Center skills
  • Strong Excel skills
  • Intermediate Power Point skills
  • Mainframe experience a plus
86

Oracle Application Support Analyst Ayala Avenue Resume Examples & Samples

  • Acting as point of contact for the business on support issues across a number of business-critical applications
  • Prioritising and resolving day-to-day systems issues and client requests in a timely manner, effectively managing client expectations and escalating where appropriate
  • Monitoring of critical applications and management of issues arising from alerts
  • Application maintenance related activities, such as month-end processing, license administration and environment management
  • Involvement in a number of small projects ranging from infrastructure / software upgrades, to business-driven enhancements
  • Testing of changes impacting CAF applications
  • Involvement in application build and deployment activities
  • Oracle Applications development experience
  • Oracle Open Interface and API experience
  • Performance Tuning of SQL and PL/SQL
  • Experience with Enterprise Reporting tools
87

Application Support Analyst Business Objects Administrator Resume Examples & Samples

  • 5+ years of experience administrating SAP systems in RedHat/Solaris Server OS environments
  • Significant previous operational support and application troubleshooting (preferable in financial services) in SAP Business Objects Enterprise Administration (Central Management Console, Designer, Desktop Intelligence, Web Intelligence, InfoView, Import Wizard, Crystal Reports, Xcelsius)
  • Experience with production support of highly available applications
  • Experience with Apache Tomcat, WebSphere and Oracle 11g database
  • Experience with Universe configuration and row level securities
  • Experience with Webi reports using Universe and Custom SQL
  • Experience with Hyperlinks & bursting methods
  • Working knowledge of configuring the SAP integration Kit, Crystal SDK and Windows AD SSO
  • Deep knowledge of Unix/Linux and scripting
  • Strong technical background in networking, operating system, system administration and performance monitoring
  • Experience functioning as part of a software team, good communicator
  • Self-motivated and Responsible, able to own and drive a project when necessary
  • Extraordinary Troubleshooter with ability to diagnose and support mission-critical systems
  • Familiarity with setting up disaster recovery plans to insure continuity of service for a Business Objects installation
  • Intermediate proficiency in managing performance monitoring and tuning in a Business Objects environments
  • Understanding of Custom access levels
  • Strong ability to work in a highly focused technical environment together with other motivated and driven professionals, as well as the ability to work independently
  • Strong organizational, multi-tasking and time management skills to meet deadlines
  • Excellent verbal/written communication and presentation skills
88

Gti-gid Application Support Analyst Resume Examples & Samples

  • Experience of working in an environment subject to Change Control, implementation policies and standards
  • Strong documentation skills, ability to organize and prioritize workload
  • ITIL Qualification
89

Project Application Support Analyst Resume Examples & Samples

  • Identifies opportunities to automate manual workloads
  • Reviews, recommends and helps implement operational improvement to support efficiencies in the team work environment
  • Works collaboratively on support and training plans to prepare other technology teams for upcoming Application deployments
  • Troubleshoots and resolves moderately complex application problems
  • SQL
  • Oracle 11G and PL/SQL
90

Application Support Analyst Ayala Avenue Resume Examples & Samples

  • Responsible for the continuous monitoring of software applications used within the Macquarie organisation
  • Ensure applications are working seamlessly
  • Ensure all ticket requests are attended to within the agreed target completion
  • Log and escalate issues that are detected to support teams
  • Monitor systems and log requests, issues and incidents arising from day-to-day operations
  • Determine manual actions that can be automated
  • Prepare regular operational reports and do in-depth service analysis / follow-up
  • Including but not limited to
  • Learning the global IT products and designs, and associated procedures and processes
  • Learning to work with the support tools required
  • Monitoring and reacting to alerts
  • Supporting the global infrastructure
  • Execution of infrastructure changes
  • Working with the global teams to implement new processes
  • 'Gatekeep' the delivery of new services to the production environment
  • Basic knowledge on but not limited to
91

Application Support Analyst Ayala Avenue Resume Examples & Samples

  • Working with other application support teams to resolve issues
  • Liaise with vendor support contacts for the resolution of issues and bugs
  • Effectively manage client expectations and escalate where appropriate
  • Participate in a number of projects ranging from software upgrades, to business-driven enhancements
  • Participate in application change and deployment activities including changes between environment and after office hours and weekend implementations
  • Planning, executing and managing own tasks and responsibilities
  • Identifying improvement opportunities in the project /applications/processes
  • Providing status updates regularly in a timely manner and proactively
  • Implement and drive achievement toward business and operational support goals
92

Application Support Analyst Resume Examples & Samples

  • Troubleshoot, diagnose and identify problems using SQL, Toad and applications. Learn and comprehend current operational procedures within the applications as applied to the business. Identify problems that are re-curing (trends) and report to IS, vendor and management. Responsible for the documentation of the description of the Incident and Problem details and resolutions in the tracking system which is used to update the knowledge base. Advise management on any alternative action needed in the course of resolving or creating a work-around for problems in the business community. Interface between Developers, Project Managers and Vendors. Provide follow up support both verbal and written, for developers, technicians, vendors and users. Communicate enhancements to support services. Escalate issues to IT, IS and vendors 80%
  • Create and maintain trouble shooting guides and support documentation for the specific assigned applications. Meet with business associates to analyze trends and define resolutions. 15%
  • Attend meetings/seminars to obtain information useful to application support. 5%
  • Customer service skills
  • Basic SQL -required
  • Relational Database knowledge - required
  • Interpersonal and teamwork aptitude
  • Apparel Industry knowledge a plus
  • TechnicalSchool/ Bachelor degree in Computer Science
  • Minimum of 2-4 years of related work experience
93

Intern Application Support Analyst Resume Examples & Samples

  • Responsible for providing 24X7 Application Support across multiple visa applications
  • Responsible for applying code and operation break fixes and other proactive maintenance activities to keep the services up and running
  • Responsible for evaluating the Issues reported by Visa clients and members and providing ongoing solutions
  • Responsible for managing the performance and tuning of several Visa applications
  • Will be responsible for managing the service and ticket SLAs and managing the workflow to achieve the SLAs
  • Work on automation initiatives
  • Must have a strong knowledge on Java/J2EE technologies
  • Candidate must have a strong demonstrated commitment to customer service, pro-active review of processes and procedures to continually enhance service quality, service delivery and support
  • Will work closely with areas across Visa including, Operations, Engineering, Service Product office, and Global Open System Development Lines
  • The candidate will be heavily involved in ensuring team meets all SLA's and team objectives
  • Must have a strong commitment to execution, follow through and timely communication
94

Application Support Analyst Unix, SQL Resume Examples & Samples

  • Perform day-to-day production support to maximize system availability and correct operation, diagnose issues, with full ownership of problems to resolution
  • Develop strong technical expertise in Equities technology and associated applications to understand the end to end transaction flows of applications across the production domain
  • Participate in ‘permit-to-operate’ reviews on Equities aligned applications to ensure application releases meet support criteria before being deployed into the production environment
  • Participate in occasional weekend support and testing around key deployments and business continuity exercises
  • Participate in a support shift rotation to ensure adequate global business support coverage. This includes occasional Sunday support
  • Experience working in a support capacity in a time critical environment, ideally with experience or exposure of working in a financial institution
95

Application Support Analyst Resume Examples & Samples

  • Responsible for leading and supporting Application Management business and production support tasks from North America
  • Prioritize issues, collaborate with respective stakeholders and lead application transition from North America
  • Be the voice of IT to business in addressing issues and reporting out status on periodic interval
  • Ensure timely transition of operational work for Application Management as per agreed time, costs and quality expectations
  • Liaise with Application Development, Technical Management, Business and other related stakeholders in resolving issues. Provide periodic updates to stakeholders on resolution
  • Ensure that the application adheres to defined IT Security and Controls
  • Ensure adherence to production support SLA / OLA
  • Ensure appropriate use of Ford IT processes, tools and methodologies
  • Lead aspects of Development to Support transition, knowledge transfer to offsite resources, support launches, co-ordinate post launch issue resolution and stabilization as well as workload management,
  • Have visibility of releases in pipeline, effectively plan out for building the resource and necessary skills required for support
  • Effectively co-ordinate periodic activities
  • Participate in preparing the deck for customer review and lead the review with customers
  • Build the knowledge, retain and sustain the knowledge with off-shore resources
  • Engage Shared Services teams for support and adherence to Ford IT’s architecture standards and processes within department as appropriate
  • Identify efficiencies and improvement actions to improve costs and deliverables
  • Works with Project Manager to implement organization wide/Corporate IT objectives
  • Act as a cover for other AP based applications for off-hour support as required
96

Fidessa Application Support Analyst Resume Examples & Samples

  • Provide Application Support for Institutional Fidessa
  • Scripting - using Perl / Shell / TCL for system monitoring, and setting up of intra-day/EOD reports
  • Implement new releases, bug fixes/patches/configuration changes into production
  • Liaison with Trading and escalation to Dev, Network, Systems, DBA etc
  • Contact Exchanges and Brokers/Vendors to resolve connectivity issues
  • Investigate trading issues identified by operations and/or front-office control
  • Problem Solve issues through investigation of relevant application logs
  • Creating queries to run reports for compliance enquiries
  • Provide early coverage, participate in weekend activity for street wide exchange and DR tests
97

Application Support Analyst Resume Examples & Samples

  • Resolve application issues, raised by clients on a day to day basis, in an effective and timely manner
  • Maintain system support documentation for all supported applications, ensuring it is kept up to date
  • Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clients
  • Assist with regular system upgrades on applications by reviewing functionality changes (new/amended), system testing, client training and updating of support documentation
  • Advise the team leader in developing improvements to support team processes and procedures and ensure agreed procedures are followed
  • Provide out of hours, weekend and bank holiday support when required as agreed with Team Lead
  • Assist with small enhancements on supported systems from time to time
  • Minimum 2 years of analyzing business or technical problems, and of proposing and implementing solutions preferred
  • Exposure to proven systems development experience using structured methods an asset
  • Formal training in systems analysis and computer programming an asset
  • Understanding of relational database design and development life cycle principles an asset
  • Experience working within the Investment Services industry in either a business or IT related role
  • Must have strong problem solving capabilities with a