Ops Support Analyst Resume Samples

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E Dickens

Evert

Dickens

26550 Fritsch Via

New York

+1 (555) 271 1974

26550 Fritsch Via

New York

Phone

p +1 (555) 271 1974

Experience Experience

Detroit, MI

Ops Support Analyst

Detroit, MI

Hermann-Hodkiewicz

Detroit, MI

Ops Support Analyst

Provide feedback in assisting Team Lead in developing operational initiatives, benchmarks and metrics for standards of performance
Assisting in providing subject matter expertise for developing an automated work flow tool
Assist with development and implementation of system enhancements and perform UAT testing
Keep a keen eye toward process improvement to make working with us more user friendly and efficient
Provide assistance with annual 1099/1042s reporting
Develop effective working relationships with colleagues across Operations and other business areas
Assist Team Lead on regional initiative like (eg Rainbow) / Virtual hubs and provide quick analysis & resolutions

Los Angeles, CA

Assoc Ops Support Analyst

Los Angeles, CA

Rolfson LLC

Los Angeles, CA

Assoc Ops Support Analyst

Participate in initiatives to improve the client and account management process
Manage overall check referral process performed by outsource vendor to ensure timely, accurate processing, implementation of process and/or system changes
Liaise with internal/external stakeholders to provide trade exception management reconciliation/reporting
Independently assess workflow issues and redirects work as necessary
Provide effective maker/checker function to ensure data quality and accuracy
Provide guidance in the role of subject matter expert in the areas of account opening, tax and local market
Provides subject matter expertise to related projects

present

Houston, TX

Usps-it Ops / Support Analyst, No Clearance

Houston, TX

Rice Inc

present

Houston, TX

Usps-it Ops / Support Analyst, No Clearance

present

Develop and manage effective professional working relationships with contractor personnel, co-workers and clients
Work with a team of administrators and provide 24x7 on-call support
Handle daily technical support activities on desktop support, data network and server management
Understand and assist in maintaining our storage infrastructure including software, management, system backups
Provide daily operational oversight and technical guidance to the Infrastructure staff
Grow clients and communicate to Account Manager by determining new opportunities
Network and connect computers within organization to better communication

Education Education

Bachelor’s Degree in Management Information Systems

Kaplan University

Bachelor’s Degree in Management Information Systems

Skills Skills

Strong organization skills with an excellent attention to detail
Ability to understand new processes quickly and suggest change where applicable
Good knowledge of MS Office Suite, including proficiency in Excel
Good academic qualifications would be desirable, but less relevant than a strong track record in AML / KYC and / or operational reference data
Good knowledge of Business Objects or equivalent data mining or project management tools is desirable
Organised with an excellent attention to detail
Strong analytical skills and writing skills, to include solid experience in writing functional and technical specifications
Ability to manage multiple priorities and to quickly and efficiently adapt to changes in procedures or policies
Ability to perform assigned tasks within the specified time frames and meet quality expectations
Strong influencing skills to build good relationships with all business partners

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Ops Support Analyst Resume Examples & Samples

Take day-to-day responsibility for validating and reporting all Client Money obligations
Develop effective working relationships with colleagues across Operations and other business areas
Contribute to numerous ongoing tactical and strategic developments
Ability to communicate effectively with internal and external clients
Ability to work under pressure and adhere to deadlines in an area undergoing immense change
Participate in ad hoc projects as defined by supervisor
To minimise losses and errors across your line of responsibility, using consistently high standards, processes and controls
Desire to work in a pressurised area undertaking immense change
Strong MS Office skills (Word, Excel and PowerPoint)

Isg-associate Ops Support Analyst Resume Examples & Samples

Provide customer service, documentation support and project management /coordination of global account opening solutions for global clients
Provide assistance in negotiation of contracts, terms and conditions etc., with the support of Paralegal team
Compile corporate and legal documentation requirements from various countries and provide those requirements to the Client along with the guidance necessary to complete those documents accurately and quickly
Interact with Account Managers, Implementations, Service and Management on daily activities
Collaborate with internal teams to optimize processes and build relationships with our partners
The successful candidate will have an excellent opportunity to develop a broad knowledge of account maintenance concepts within a major global financial organisation, building on their current risk and controls and/ or operations experience
Bachelor's Degree or equivalent in related work experience
2 year of documentation specialist experience
1 year of previous knowledge of Global documentation processes
Previous experience dealing with top premium clients a plus
Previous project management and process improvement skills

Isg-entity Data-ops Support Analyst Resume Examples & Samples

Liaise with internal/external stakeholders to provide exception management reconciliation/reporting
Manage and assist the delivery of projects spanning: Market/Regulatory initiatives, Technology/Platform roll outs, migrations between various internal/external sources; responsibility may include coordination and input on project delivery (planning, analysis, requirements gathering, governance, status reporting, scheduling etc)
Supervise and develop the team to ensure effective results
Experience in Data Analysis (not essential but useful)
Familiarity with external products and services that add value to client and operation reference data management (not essential but useful)
Ability to manage time appropriately and is organized
Experience of having worked in an banking environment (not essential but useful)
Able to prioritize work and manage time

Ops Support Analyst Resume Examples & Samples

Monitoring the daily diary for upcoming loan events
Ensuring that all events are handled in accordance with the loan documentation
Booking all Loan activities on the Flexcube
Billing borrowers for interest, principal payments, fees and expenses
Fixing interest and FX rates and advising borrower and lenders
Communication of transactional events to borrowers and lenders
Reviewing and actioning all cash exceptions on a daily basis

Ops Support Analyst Resume Examples & Samples

Conduct searches, gather data and record evidence from Citi internal systems, the internet, commercial databases and enquiry with business or compliance contacts within Citi
Accumulate facts from investigations to be utilized in presentation to senior management and compliance
Computer literate - proficient in Windows applications (Word, Excel, etc.)
Proficient in internet & commercial database searches
Banking/finance/business background

Ops Support Analyst Resume Examples & Samples

Assist Team Lead on regional initiative like (eg Rainbow) / Virtual hubs and provide quick analysis & resolutions
Building and applying knowledge of money laundering processes while carry out UAT projects, especially from Operations perspective
Assist in planning, coordinate and manage UAT activities & closure process
Interfacing with the local/region Business, Compliance, AML, Compliance/AML Technology & Business Technology representatives to manage and track transaction codes change requests end-to-end
Assist in Team Lead in producing progress status reports on various initiatives for senior management reporting
Supporting Team Lead in ensuring team are using global standard policies, procedures and tools
Provide feedback in assisting Team Lead in developing operational initiatives, benchmarks and metrics for standards of performance
Assisting Team Lead in Meeting project timeline and ensuring test result standard & quality
Assisting in providing subject matter expertise for developing an automated work flow tool
Assisting Team Lead in supporting the successful accomplishment of internal Risk Control and Self-Assessment (RCSA) policies, as they apply to the department
Assisting Team Lead in implementing integrated processes and procedures aimed at meeting internal and external regulatory or policy guidance
Required: Strong written communication skills
Preferred:Experience inExecution in UAT testing for Banking AML projects

Assoc Ops Support Analyst Resume Examples & Samples

Perform due diligence reviews i.e. documentation, check history, client confirmation, etc. and render payment decisions based on review results within aggressive system cut-off times
Manage overall check referral process performed by outsource vendor to ensure timely, accurate processing, implementation of process and/or system changes
Build and maintain working partnership with outsource vendor, Consumer Bank Operations and internal/external clients
Gathering and tracking of daily MIS
Document and escalate all fraudulent activity identified
Perform root cause analysis and implement corrective action plans for all operating losses resulting from fraudulent check activity
Continuous review of the process and implementation of efficiencies to reduce volume and mitigate loss events
Perform MIFT authentication of wire transfers as required
Customer Service experience at must
Detail oriented, organized and ability to multi-task
Strong problem resolving and decision making skills
Good follow-up, time management and prioritization skills
Good written/oral communication skills
Knowledge of Banking Products, financial processing
PC Proficient - Knowledge of Word, Excel, Outlook
Adaptable to change and ability to work in a fast paced environment

Intermediate Associate Ops Support Analyst Resume Examples & Samples

Good Knowledge of FATCA regulations
Bachelor's Degree in Finance, Accounting or economics preferred
2+ years tax experience preferred
MS Office proficiency in: Word, Excel, Visio, PowerPoint and Web navigation required
Previous experience with tax documentation of corporate documents preferred
Strong interpersonal and communication skills to interact with all levels of management
Strong organizational and time management skills to meet business needs

Assoc Ops Support Analyst Resume Examples & Samples

Identify, research, validate, setup & maintain legal entity reference data (leveraging internal/external stakeholders and data sources) on central repositories/applications; legal entity data forms an integral component of Credit Risk exposure; typically data spans legal name verification, address, nature of business, ownership etc
Liaise with internal/external stakeholders to provide trade exception management reconciliation/reporting
Conduct analysis to map front to back data flows and provide subject matter expertise, providing input to project requirements to drive business, functional and/or system/platform changes, and procedure development
Support the delivery of projects spanning : Market/Regulatory initiatives, Technology/Platform roll outs, migrations between various internal/external sources; responsibility may include coordination and input on project delivery (planning, analysis, requirements gathering, governance, status reporting, scheduling etc)
Experience in Entity Data Management
Previous experience of data manipulation (ideally in an investment bank environment)
Experience working with internal and external data sources to conduct due diligence, assess credit risk and financial research (Bankers Almanac, Dun & Bradstreet, Markit, GMEI, etc.)
Familiarity with external products and services that add value to client and operation reference data management
Worked on projects and managed/participated in User Acceptance Test (UAT)
Sound knowledge of Trade Life Cycle, Reference Data Management and Settlement process of Securities
Experience of having worked with Back/Middle Office
Strong focus on Risks and Controls
Proven project and process management skills
Flexibility to accommodate rapidly changing processes
Organised with an excellent attention to detail
Comfortable working with large quantities of data
Ability to multi-task with differing levels of depth and scope
Knowledge of XM and FX trade exception handling
Knowledge of Dodd Frank and EMIR regulatory requirements
Knowledge of Reference Data Attribution

Ops Support Analyst Resume Examples & Samples

Accumulate facts from investigations to be utilized in presentation to Senior Management and Compliance
Apply or adapt knowledge (obtained from training) of any imposed sanction(s) or laws/regulation(s) to the task at hand
Required: Computer literate and proficient in Windows applications (Word, Excel, etc.)
Required: Proficient in internet & commercial database searches
Banking/Finance/Business background

Rohq Hrss Ops Support Analyst Resume Examples & Samples

75% Production Activity (e.g., Task/responsibilities, Meetings, Risk/Control)
20% Customer Activity (e.g., Service Delivery)
Provide overall stakeholder support focusing on Employee Lifecycle product
Host regular meetings with Service Delivery Managers for awareness and relationship-building
Responds to inquiries on status of concerns, escalations or requests from Service Delivery Managers
Applies working knowledge of a wide range of specialized administrative and technical skills, principles and concepts within the Employee Lifecycle product as required
Understands how tasks relate/integrate with others within the Employee Lifecycle product and is able to articulate the same to Service Delivery Managers
Provides assistance in Service Delivery roll-outs to Manila CSC, and in Manila CSC process changes to be communicated to Service Delivery
Identifies and timely escalates operational issues to appropriate stakeholders
Perform Root Cause Analysis (RCA) to determine the prime sources of problems related to transaction processing or other inherent customer requirements
Determines appropriate resolution for medium to complex customer concerns and time-sensitive inquiries in Employee Lifecycle product within severity level SLA in accordance with established guidelines with minimum supervision required
Provides feedback to Employee Lifecycle Operations Managers and Service Delivery Managers on identified performance gaps
Tracks and reports issues/escalation data for management action thru the use of the Escalation Management System (EMS)
Has an eye for continuous improvement, using the outputs of the RCA to analyze and focus on problems areas to generate viable solutions that will benefit both Manila CSC and Service Delivery
Interacts with leaders across functions in issue-resolution and/or process changes communication
Partners with other functions, such as Risk & Control, to accurately identify the root cause and root cause fixes when filling-out the Incident Report
Strictly adheres to Risk & Control policies and procedures (such as but not limited to: adherence to secure workplace guidelines, mandatory compliance training and identification/improvement of key risks areas) and reports possible gaps/ breaches
May train and may provide informal guidance to Analysts/processors, where needed
Prepares basic metrics and status reports to customers
Able to effectively facilitate in Daily Team Huddle, Team Meetings, etc. where needed
Has extensive knowledge of policies to resolve first level escalated inquiries
Utilize negotiation skills to manage conflict and has the ability to build rapport with customers
Demonstrate multi-tasking ability, analytical skills, problem solving skills and a consistent record of on-time delivery
Customer Service-oriented providing proactive solutions and alternatives
Must possess good written and verbal business communication skills
Must be a self-starter and able to work independently in a fast-paced global environment
Act with urgency, courage and conviction
Inspire excellence - be the standard
Reward results - promote meritocracy

Ops Support Analyst Resume Examples & Samples

CET 6 certificate is necessary with fluent spoken English
JLPT Level 1 certificate is required for Japan related process with some spoken English
Knowledgeable in MS Office Suite (Word, Excel,access)
Knowledge of HR systems and local access database for Japan
Knowledge of HR business processes
3 years or above working experience
Be accountable - own the outcome

Ops Support Analyst Resume Examples & Samples

100% Production Activity (e.g. BAU Tasks, Meetings, Risk/Control)
Performs the following services
90% Completion Ops Analyst Role Curriculum
JLPT Level 1 certificate is required for Japan related process with fluent spoken English
Knowledgeable in MS Office Suite (Word, Excel, Power Point)
Knowledge of payroll and accounting related systems
Knowledge of payroll and accounting business processes

Ops Support Analyst Resume Examples & Samples

Motivational fit – willingness to work in a shared services team
Preferably 2 years Learning/HR work and/or shared services experience
Working knowledge of HR systems including learning management systems highly desirable
Strong business communications skills (written); Knows the Japanese Language (a must)
Able to handle high volume of work and adaptable to change
Logical, analytical and rationale
Educated to diploma/degree level

Ops Support Analyst Resume Examples & Samples

Demonstrates multi-tasking ability, analytical skills, problem solving skills and a consistent record of on-time delivery
Effective time management, administrative documentation and organizational skills
Must be analytical, hardworking, a team player and must support the concept of “fun” in the workplace
5 years or above working experience

Ops Support Analyst Resume Examples & Samples

Demonstrates multi-tasking ability, analytical skills, problem solving skills and a consistent record of on time delivery
Must possess communication skills (both verbal and written)
Excellent customer service skills providing proactive solutions and alternatives

Ops Support Analyst Resume Examples & Samples

Analyzing alerts and investigating transactional activities to detect any suspicions of money laundering or terrorist financiang activity
Creating/Maintaining cases
Required - computer literate - proficient in Windows applications (Word, Excel, etc.)
Required - proficient in internet and commercial database searches
Required - strong written communication skills
Preferred - 6 months of research/analysis experience
Preferred - experience in banking operations or compliance
Builds client relationships
Innovates and manages change

Ops Support Analyst Resume Examples & Samples

Responsibility to Our Clients
Delivers Client Solutions
Leverages Functional and Business Knowledge
Responsibility to Each Other
Builds Partnerships and Values Diversity
Responsibility to Our Franchise Drives Results
Uses Sound Judgement
Manages Risk and Control
AML Monitoring
Analyses and Investigates Suspicious Activity
Makes Responsible Decisions
Builds and Applies Business, Regulatory and Country Knowledge
Shares information
Strives for “best in-class practices”
Leads Innovation
Delivers Effective Solutions
Advocacy
Advocates AML within Citi and externally

Rohq-hrss-ops Support Analyst Resume Examples & Samples

Online/Virtual Support & Problem Management
Perform technical/functional support during each virtual session in Adobe Connect
Supports day-to-day operational items including incident, problem resolution and facilitator/trainer support
Communicates finding/resolution/user education appropriately within established service level
Effectively escalates issues to appropriate units to resolve them
Training Administration
Responsible for administration and operations activities for learning and development
Manage and maintain relationship with customers on the services that HRSS delivers
Manage a catalogue of training activities in Citi’s learning management system (GLMS)
Set up learning activities in the GMLS including instructor led training (ILT), web based training (WBT) and virtual classrooms
Generate regional, country and business specific reports using basic SQL scripts and report manager tools in the GLMS
Support HR and the Business regionally in the use of self-service reporting tools
Process data management changes in the GLMS system to ensure accuracy of employee training records
Participate in the transfer of services from country operations to the Manila Hub based on HRSS project methodology and Standard Operating Model
Participate and be proactive in reviewing workflow and processes with the aim to embark on process improvements to increase service level standards in accordance with HRSS Standard Operating Model
Prepare relevant reports and forecasts
Provide ad-hoc services as required by the Business or HR
Apply department policies, procedures and processing of routine and complex GLMS transactions for APAC
Administer all data needs in relation to training, conforming to service levels and timeframes
Furnish the Team Lead with the requisite data to respond to employee inquiries and error reports
Research and analyse business requirements to develop logical solutions and establish best practices
Participate in projects/additional functions as required/necessary
Actively participates in various operations calls and global/regional calls with various functional teams, including during non-work/shift hours to collaborate with teams in different time zones
Available to support virtual sessions according to the assigned shift
Able to work permanent or rotating shift hours to support various businesses
Able to work extended hours when necessary as well as for purpose of on-call availability
Takes responsibility for any ad hoc tasks/projects assigned
Ensures daily and weekly transaction volumes are recorded and tracked online
Ensures that all processes are clearly documented and kept up-to-date
Maintain the highest level of teamwork within HRSS
Effectively log all support requests via Online Service Center (OSC) for proper maintenance of operational metrics
Preferably two years of HR/Learning operations work experience (specifically virtual sessions)
Working knowledge of HR systems focusing on the learning management systems is highly desirable
Fluent in English, in both written and verbal communication
Able to plan and manage own time, works with minimal supervision
Operating Principles: Any individual joining or working within O&T at Citi will also be expected to be an exemplar of the following Operating Principles and will be assessed and asked to demonstrate evidence against these principles where applicable during the selection process

Ops Support Analyst Resume Examples & Samples

Identify, research, validate, setup & maintain legal entity reference data (leveraging internal/external stakeholders and data sources) on central repositories/applications; legal entity data forms an integral component of Credit Risk exposure; typically data spans legal name verification, address, nature of business, ownership, etc
Assisting with the development of a remediation strategy to cover regulatory requirements and general business requirements relating to reference data
Liaise with internal/external stakeholders to provide exception management reconciliation/reporting
Conduct analysis to map front to back data flows and provide subject matter expertise, providing input to project requirements to drive business, functional and/or system/platform changes
Perform quality reviews/refresh of client reference data and our supporting processes/procedures
Previous experience in project management and working with management
Experience in reference data management
Knowledge & experience in data management: analysis, quality, business and technical exposure to data management is a plus
A minimum of 4-5 years of experience across any combination of data operations, preferable in investment and or corporate banking
Previous experience of data manipulation
Experience of having worked with back/middle Office
Ability to manage both strategic and tactical activities, including stakeholder management to ensure program success
Experience with reference data, exception management, and other aspects of data management
Experience interacting closely with development teams to ensure that requirements are accurately translated into solutions and to ensure that testing approach and methods successfully verify that changes meet functional requirements
Ability to track progress, identify high impact issues, resource constraints and conflictive decisions; work with global teams to address conflicts and constraint in order to escalate issues and proposed resolution
Ability to work with the business to help refine processes and drive efficiency benefits
Strong academic qualifications would be desirable, especially in sciences
Bilingual preferred
Ability to effectively communicate and present data and information
Ability to lead meetings
Innovative thinking skills enabling simple solutions for complex business needs
Ability to build strong working relationships with internal and external partners and influence peers and higher level managers without authority
Ability to understand business priorities
Strong leadership, project management skills and demonstrated track record of delivering results in a highly pressurized environment
Ability to develop and deploy functional and business strategic plans, objectives and performance metrics and create organizational alignment
Strong Microsoft skills: Word, Excel, and PowerPoint
Strong focus on control and process optimisation and documentation
Comfortable working independently in a dynamic and challenging environment

Ops Support Analyst Resume Examples & Samples

Accumulating facts from investigations to be utilized in presentations to Senior Management and Compliance
Performing review of investigations to ensure appropriate dispositions, enquiry, escalation have been recommended by analyst
Submitting requests for further information or suspicious activity recommendations
Authorising closure of cases
Applying integrated processes and procedures aimed at meeting internal and external regulatory or policy guidance
Conducting alert investigation using global standard policies, procedures and tools aimed at meeting internal and external regulatory requirements
Maintaining a proactive curiosity and pursue investigations to a greater level of diligence than normally required for the standard due diligence
Required: Minimum 1 year experience in AML Monitoring
Required: Computer Literate
Interact effectively, with different levels of management and to operate with excellent corporate work ethics (timely, honest, respectful and considerate to co-workers)

Ops Support Analyst Resume Examples & Samples

Conducting searches, gathering data and recording evidence from Citi internal systems, internet, commercial databases and enquiry with business or compliance contacts within Citi Accumulating facts from investigations to be utilized in presentations to senior management and compliance
Performing review of investigations to ensure appropriate dispositions, enquiry or escalation have been recommended by analyst
Supporting the successful accomplishment of internal Risk Control and Self-Assessment (RCSA) policies as they apply to the department
Applying and imparting knowledge of money laundering processes
Minimum 1 year experience in AML Monitoring
Computer literate - proficient in Windows applications, internet and commercial database searches
Demonstrated ability to work independently, interact effectively with different levels of management and to operate with excellent corporate work ethics (timely, honest, respectful and considerate to co-workers)

Credit Card Ops Support Analyst Resume Examples & Samples

PPP (Policies, Processes and Procedures)
Leading and Managing Change
Effective Feedback & Coaching
Communication Skills with product and outsource party Process improvement and intiatives

Ops Support Analyst Resume Examples & Samples

Conduct alert investigations using global standard policies, procedures and tools aimed at meeting internal and external regulatory requirements
Apply or adapt knowledge (obtained from training) of any imposed sanction(s) or laws/regulations to the task at hand
Required: Computer literate - proficient in Windows applications (Word, Excel, etc.)

Assoc Ops Support Analyst Resume Examples & Samples

Support and monitor the timely and accurate execution of sales and client requests to the group
Assist Senior Onboarding analysts onboard clients through the population of account opening, market opening and tax
3+ years experience in financial services
Previous, client facing, middle office or operations financial services experience
Spoken and written foreign language skills a plus

Ops Support Analyst Resume Examples & Samples

4 year college degree required or equivalent
Ability to lead meetings with Internal and External clients
Proficient user of MS Office Products (Excel, Access, Outlook, Word)
Previous experience with RoboHelp and HTML preferred
Knowledge of Peoplesoft/Oracle HRMS System helpful
Ability to work within tight deadlines

Ops Support Analyst Resume Examples & Samples

Experience and working knowledge of established reporting for the CFNA Canada Collection business
Working knowledge of MCA controls
Working knowledge of CMIS
Experience working from and creating BRD’s
Expert on Symphony, Visions, and CACs
Works under little to no direct supervision to perform job functions
Supports an expansive and/or diverse array of products/services
Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided
Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources
Must be willing to adjust schedule to meet deadlines as required by project

Ops Support Analyst Resume Examples & Samples

Responsible for ensuring the unit's adherence to Citibank's MPP and DAAFT policies and all applicable regulatory requirements
Responsible for supporting the review of returned wires and the research and resolution of wire related investigations
Perform review and approval of financial transactions (Journal Vouchers, NBS tickets and PNC tickets) associated with the wire processes
Perform review of month end reports, procedures and department MSA's
The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position

Ops Support Analyst Resume Examples & Samples

Outstanding Listed Products experience is necessary
Detailed knowledge of the delivery process across all EMEA markets(Bonds, Commodities, Metals, Equities, Power and Energy contracts)
Experience of managing expiries for both physical futures and listed options essential

Ops Support Analyst Resume Examples & Samples

Strong Microsoft Excel skills are required
Self-motivated with strong organisational skills
Understanding of account reconciliation and mapping processes is highly beneficial

Ops Support Analyst Resume Examples & Samples

4 year college degree preferred or equivalent work experience
2 years in a Call Center environment
1 year of Systems Support experience

Ops Support Analyst Resume Examples & Samples

Design, implement and maintain operational processes and procedures in support of Merger, Acquisition, Divestiture and Re-Organization activities and execute those procedures as required
Maintain and redesign as required, the documentation of internal procedures and business requirements for all activities supported within the Unit
Conduct business analysis activities and ensure appropriate documentation of all system change specifications
Create and execute user acceptance test plans and identify and document discrepancies found through the ability to accurately assess output against expected results
Resolve discrepancies with technical and/or business personnel, communicate issues and results clearly, and retest as required
Interact with and provide support for internal and external Legal partners, Risk and Compliance, HRs, Finance, Policy, Corporate Merger & Acquisition leads, and other third parties as warranted
4 year college degree
1-3 years’ experience in analyzing business requirements, developing and implementing test plans, providing testing life cycle support, issue and discrepancy resolution, and management information reporting
Proven track record of working in a team environment, working efficiently in a multi-office/time zone environment, and negotiating effectively with those in other functional areas and other offices
Solid Oracle/PeopleSoft experience, including query knowledge, required
Proficient user of MS Office products (Word, Excel, Outlook, etc.) required
Experience with operational processes focusing on efficiency and effectiveness, required
Expert analytical skills and attention to detail
Expert written and verbal communication skills
Strong organizational and coordination skills

Ops Support Analyst Resume Examples & Samples

Maintenance of databases with customer data
Preparing responses on state requests
Support of ADU duties
Tax Reporting concerning opened/closed accounts
BIR update
Deferral process
Charges setups in Flex
Account documentation files maintenance
Update BOSM/SVS information on signature cards, clients’ managers and owners names, citidirect users
Responses on state requests such as Tax Authorities, Law Courts, Pension Funds, Ministry of internal affairs, social insurance requests, investigation committee, Central Bank requests, combined requests
RCX (ADD, Delete, PRGSTA) input
SDN and Russian “Black list” check for customers, their owners, their management, authorised signers and citidirect users
WAU status assigning
TP (Transaction Profile) update
Authorization of data maintenance in Flexcube and in BOSM/SVS
Reconciliation of information on opened/closed accounts in Flexcube (bank operation system) and in Citi9
Dormant removal
Registration of incoming documentation
Statistics preparing
Remapping RMs in Flex
Processing of Compliance documentation packages provided by Relationship Managers for update

Ops Support Analyst Resume Examples & Samples

1) obtaining, integrating and automating the critical data sets
2) designing and automating business reporting (key performance and key risk indicators)
3) defining automated process for running the reports with regular frequency
4) building drill down capabilities within the reports to allow immediate lower level analysis and actions
Understanding of business procedures, financial services, and industry knowledge
Fraud knowledge preferable
Analytical skills, including developing maintaining Excel models
Demonstrated communication skills, including presentation development
Bi-lingual preferred

MYS Ctsm Kl-ops Support Analyst Resume Examples & Samples

Investigate and perform 2nd level check of cases/alerts reviewed and completed by 1st level analyst to detect any suspicions of money laundering or terrorist financing activity
Conduct searches, gather data and record evidence from Citi internal systems, the internet, commercial databases and enquiry with business or Compliance contacts within Citi
Creating/maintaining cases
Report unusual client activities which may relate to money laundering or terrorist financing
Conduct alert investigations using global standard policies, procedures and tools, aimed at meeting internal and external regulatory requirements
Apply or adapt knowledge (obtained from training) of any imposed sanctions(s) or laws/regulation(s) to the task at hand
Build and apply knowledge of money laundering processes

Assoc Ops Support Analyst Resume Examples & Samples

New security set ups and modifications
Support Pre-market events and Post Market Close events
Be able to work hands on with tight deadlines
Gain thorough industry knowledge quickly and effectively interact with other operating units
Provide effective maker/checker function to ensure data quality and accuracy
Provide SIT, UAT testing with strategic technology rollouts
Expected to work staggered shifts to support pre-market, market close, regulatory reporting and other events pertained to EMEA and NAM operations
Coordinate with global coders in other regions to design solutions to resolve issues
Understand global procedures to support other markets during off hours
Independently assess workflow issues and redirects work as necessary
Provides subject matter expertise to related projects
Provide training support

Branch Ops Support Analyst Resume Examples & Samples

At least 1 year(s) of working experience in the contact center industry is required for this position with the most recent position in a voice support and customer centric function
Candidate must possess basic troubleshooting skills
Technical/Helpdesk Support experience is preferred
Contact Center experience in a Banking/Financial Services setting is an advantage
Ability to quickly learn difficult banking concepts, complex application user interfaces and computer hardware/networking/operating systems
Ability to troubleshoot issues by probing, listening, analyzing the situation, without relying on scripts and deliver positive customer experience
Ability to deal with upset clients, showing patience, empathy and understanding
Ability to confidently handle situations quickly and independently
Ability to train, mentor and assist co-workers on all aspects of serving clients
Technical certifications are not required

Ops Support Analyst Resume Examples & Samples

Key responsibilities include research and validation of new customer requests using appropriate internal and external data sources
Ensure customers classified in line with required (CIP, FSA, KYC) regulations
On-going authentication, set up and maintenance of settlement instructions in a variety of internal applications
Daily interaction with global Account Control teams to ensure timely update of all settlement instructions
Active monitoring of settlement STP rates to ensure instructions are being updated correctly
Liaison with other account control teams globally to ensure new customers are opened correctly and meet local regulatory requirements prior to trading activity
Daily monitoring of account opening activity to ensure all regulatory/document requirements are met
Liaison with other account control teams globally to ensure SSI is correctly and timely added to accounts , where possible, in response prior to trading or confirmation activity
Directly source SSI from Clients in response to reference data refresh requirements, trade exception processing, cancel and correct data, requests received via the in house workflow tool
Delivery of reference data remediation projects as requested by management
Previous banking experience, specifically of customer identification / KYC within a global financial services organisation would be advantageous
Knowledge of SSI (settlement instruction) data; and familiarity with external products and services that add value to client and account data management
Knowledge of end to end trade flow across multiple products, specifically Equities and Fixed Income, and demonstrable experience of dealing with external stakeholders desirable
Proven understanding and exposure to product set up and impact on settlement of trade desirable
Strong organization skills with an excellent attention to detail
Complete all mandatory reports in a timely manner and to required standard
Excellent awareness of and adherence to audit and risk controls
Good knowledge of Business Objects or equivalent data mining or project management tools is desirable

Ops Support Analyst Resume Examples & Samples

Respond to various requests from our HR Department, Hiring Managers, and employees on several HR data processes
Utilize the HRIS PeopleSoft system daily to process and maintain employee information
Identify/correct data quality issues to prevent negative pay impacts
Support multiple internal HR employee data management processes
Identify trends and anomalies, and present options for improvement or change initiatives
Ensure all departmental compliance and metric requirements are met
Identify gaps to take appropriate measures, including analysis, and recommend improvement to existing practices that further imbed compliance principles in daily work
Contribute to local and national projects as assigned
High frequency of regular telephone interactions with employees, Hiring Managers and HR department
Proficient in written and spoken English
Experience with PeopleSoft preferred
Proven client relationship management and communication skills required
Strong prioritization, multitasking, project management skills and ability to work in a fast-paced environment
Good follow through required to provide high level of customer service and meet deadlines
Excellent listening and communication skills (verbal and written/ presentation and influencing)
Ability to adjust communication to all audience levels ensuring a broad understanding of subject matter, including presenting recommendations to management teams
Able to think creatively and solve complex, time-sensitive inquiries and data issues
Strong analytical and problem solving skills. Able to review data, recognize trends and anomalies and offer solutions
Utilize business acumen and knowledge to recognize issues, problems and opportunities and recommend actions as needed

Sales Ops Support Analyst Resume Examples & Samples

Nivel alto de ingles
Título en Economía, Administración, Finanzas y carreras afines
Conocimiento de temas financieros e inversiones
Facilidad de comunicarse con otras personas

Branch Ops Support Analyst Resume Examples & Samples

At least 1 year of working experience in the contact center industry is required with the most recent position in a voice support and customer centric function
Contact Center experience in a Banking/Financial Services setting is an advantage, with knowledge of branch operations, retail products and services
Strong probing, listening, analytical, problem solving, and customer-focused interpersonal skills
Ability to independently and quickly learn new information such as difficult banking concepts and to apply to the needs of branch banking employees
Ability to remain empathetic and serve as customer advocate while following bank policy
Ability to resolve issues by probing, listening, analyzing the situation, without relying on scripts and deliver positive customer experience

Ops Support Analyst Resume Examples & Samples

Verifies signatures on all internal documents presented by business units
Inputs and scans signatures for new accounts and amendments into Svs
Receives and analyses documentation to establish new accts and amendments to existing documentation
Creates documentation files for new accounts
Validates signatures on New York DDA instructions received by a cash and responds to their emails
Reviews and authorises in Citidocs all documents batch scanned and exports to COE
Reviews and authorises in Citidocs all documents sent in Citidocs to the account input folder and exports to COE
Provide support to RMS by responding to emails involving queries on documentation held
Update of log for all documents received for processing or filing
Completion of MCAS related to account maintenance, closure and opening
Designated custodian to witness the opening and closing of the vault
Generates missing documentation reports
Primary custodian for reconciling accounts in Erecon
Creation of cover sheets for each account reconciled during the Erecon process. Provision of proof for sample accounts in each Erecon cycle period
Releases collaterals and documentation
Receives and logs all staff securities
Update of log for all documents unable to process due to deficiencies
Provide support to junior doc and coll officer by generation of insurance reports, process agent reports , share reports and can reports
Receives and logs collateral and safekeeping records
Reviewing and moving of availments in Ofweb
Knowledge of Bank Operating procedures

Ops Support Analyst Resume Examples & Samples

High School or University Graduate
Excellent command of English and Turkish
Technical expertise (product and operational knowledge) and communication skills are required
Able to develop solutions to problems
Being organized and result oriented mind
Being compatible, willing to work as a team

Ops Support Analyst Resume Examples & Samples

CONOCIMIENTOS ESPECIFICOS: Conocimiento de procesos de cobranzas, conocimiento intermedio/avanzado de Microsoft Office, Ingles(Preferible)
EXPERIENCIA PREVIA: mas de 6 meses trabajando en sistemas de cobranzas y estrategias
HABILIDADES ESPECIFICAS: Comunicación efectiva, Liderazgo, Capacidad para asumir retos y cambios. Conocimiento intermedio/avanzado en Manejo de Base de Datos, Programacion en MS Access/Office

DC Ops Support Analyst Resume Examples & Samples

Ensure that business goals and issues are considered when changes are made in programs and/or systems
Evaluate performance of new applications as they relate to enhancements and system issues communicating issues back to senior analysts and/or software vendors as assigned
Create and maintain accurate documentation of the distribution center’s hardware maintenance records, hardware performance, vendor contacts for repairs and services, provide reports on vendor performance to the business support manager, and communicates issues to outside vendors as assigned and required
Provide support to distribution center staff by troubleshooting problems and maintaining radio frequency equipment, printers, personal computers, telephone equipment, MHE, controls, servers, AS/400, and other equipment utilized for production at the distribution center escalating unresolved issues to appropriate level when indicated and tracking through to resolution
Teams with facility management for hardware, software, security equipment/software support, and material handling equipment issues
Teams with distribution center engineers and business analysts for process and issue investigation as required and assigned
Develops and maintains procedures that promote interdepartmental communications and efficiency
Provide support for and receive direction from senior level analysts while continuously learning more advanced software and hardware skills
Ability to speak to groups of varying sizes and levels in the role of instructor or trainer
Advanced working knowledge of PC’s, networks, mid-range computer operations, radio frequency equipment, (Microsoft software (Project, Word, Excel, Outlook, Crystal Reports and Visio), servers
Possess well-developed analytical/troubleshooting skills along with the ability to translate technical concepts in order to create innovative solutions
Moderate to advanced knowledge of data processing and general business practices
Excellent team building skills and techniques to lead projects from inception through successful implementation
Ability to move freely throughout the facility
Ability to multi-task and use time effectively

Ops Support Analyst Resume Examples & Samples

Act as owner and author for the HRSS knowledge management tools, including the Knowledge Library, Online Help and Citi for You
Ability to create and edit high-quality content for distribution in e-mail, U.S. Mail and virtual platforms
Assess current processes and tools with an eye for improvement, identifying how information could better service our clients and organization
Manage all content and tools to HRSS Operating Principles
Understand and execute Wage and Employment notice processes
Manage escalations, including research and resolution of complex issues
Test and document system enhancements and changes
Use graphics effectively to convey messages and enhance content
HS/GED Required. 4 year college degree required or equivalent work experience

Sales Ops Support Analyst Resume Examples & Samples

2-5 years experience in Banking industry and Customer Service
MS Word, Excel, MS Access, Power Point
Flexibility/Orientation to Change
Attention to Details
Team Oriented/Team Player
Bilingual: English and Spanish (Portuguese a plus)

Ops Support Analyst Resume Examples & Samples

Managing HR/Payroll related transactions
Performing employee data management activities within established service levels
Communicating professionally, effectively, timely and courteously
Proficient in writing and speaking in English
Strong interpersonal skills and ability to communicate effectively at all levels both internally and externally
Bi-lingual skills required. Must be fluent in both English and Spanish

Ops Support Analyst Resume Examples & Samples

SME or high level understanding of US Tax regulations and Common Reporting Standard
Manage the documentation validation processes to a high standard and work with colleagues to ensure remediation of any issues that occur
Ensure that processes and responsibilities are correctly followed in line with procedures
Ensure daily exception reports are monitored and actioned
Follow core FRO TIR processes and procedures
Provide high standards of client service. Monitor and manage client queries in a timely manner
Work as part of team to ensure all daily functions are covered to the highest standard with a ‘no surprises’ attitude
Support Finance Risk Operations in their goals to migrate and centralize Tax Information Reporting processes
Provide input on how to ‘do it better’, share experiences/idea’s and help us move forward
Practical experience within the operations tax/asset servicing industry
Familiarity with securities operations and workflows (Back-Office and Middle-Office) along with Knowledge of the supported/related business areas (Equities, Fixed Income, Derivatives, Settlements, Reconciliation)
Experience of compiling data, defining, documenting control requirements and detailed procedures
Two to three years’ experience in an operations Tax/asset servicing environment
Proven skills in the above area by being involved in successful projects and teams at other institutions
A wide variety of market knowledge
(Preferable) Knowledge of the US tax regulations (including US and NRA, documentation, withholding and reporting) and the Qualified Intermediary Regulations
Background understanding of UK CDOT and CRS
Ability to interact confidently with other divisions, at all levels
Proactive and questioning nature

Ops Support Analyst Resume Examples & Samples

Prioritize the volume of requests according to urgency and complete the requests within SLA
Handle customer requests submitted to Global CFY Mailbox
Research and analyze business requirements to develop logical solutions and establish best practice procedures
Participate in projects/adhoc requests as required including project related and BAU testing UAT and PROD
Contribute to a culture of continuous improvement within the HRSS team
Keep a keen eye toward process improvement to make working with us more user friendly and efficient
Ability to understand and contribute to functional requirements and translate them into technical design and development projects
Must be self-sufficient, client focused and able to help, understand user requirements and manage user expectations, able to work under pressure and with minimal supervision

Ops Support Analyst Resume Examples & Samples

Sales support to distribution segments
Sales force training
IBCO program implementation and follow up
Reporting and managing of teams

Ops Support Analyst Resume Examples & Samples

Identify requirements against both system & process improvement opportunities
Support migrations from HR to operations and identify opportunities for process & system enhancements before activities transitioned to operations
Identifies when tasks/projects are not on track and takes appropriate action
Ensures performance standards are geared to business needs
Actively seeks, uses and shares input/ideas of others
Act as owner of the Bright Idea program, support idea generators to be able to turn ideas into real life
Bachelor’s degree required or equivalent experience

Ops Support Analyst Resume Examples & Samples

Preparing daily vault inventory management worksheets for 20 commercial inventories
Placing cash orders and deposits with the Federal Reserve Bank to replenish/reduce cash inventory
Perform analysis of cash usage history to determine vault contingency requirements
Prepare daily liability monitoring for third party risk
Assist branch staff with cash needs through answering phone calls via the CMO hotline
Liaison with cash vendors to coordinate off day deliveries and troubleshoot issues as they arise

Ops Support Analyst Resume Examples & Samples

Identify, troubleshoot and track problems
Educate users, recognize trends, and escalate where appropriate
Adhere to scheduled shifts
Create unique solutions, find areas of improvement, and partner with experienced analysts to enhance existing products
Liaise with analysts and developers globally
Develop specialized areas of personal expertise for the benefit of the team

Ops Support Analyst Resume Examples & Samples

Creation and development of operational tool (including VBA macros) related to day-to-day work
Presentation of new tools/solution to Senior Management
Staff onboarding process
Administration, creation and management of technical incidents and requests for AML Operations Department
Cooperation with MIS team on daily basis
Creation of ad hoc reports requests for AML Operations Department
Providing trainings for newly developed tools and serving as point of contact for current ones

Ops Support Analyst Resume Examples & Samples

Answer calls and process emails for System Support functionality
Managing day to day functions to balance phone workload with email workload
Manage and monitor HR Shared Services mailboxes
Perform analysis of request to determine appropriate actions
Route email, and faxed requests to processing teams via case creation

Customer Ops Support Analyst Resume Examples & Samples

Real-time monitoring of critical business operations and performance indicators at an interval level- call volumes, average handle times, queue time, call center agent availability, call center service level adherence
Communicates performance trends and areas of concern to management and help implement corrective actions plans as needed
Engage with contact centers/vendor contacts to understand reason for performance impacts
Take action to mitigate various impacts to performance metrics per documented processes
Monitor intra-day scheduling forecast compared to actual volumes and recommend necessary adjustments to stakeholders as required
Recognize and initiate escalation for all system disruptions or outages including network, routing systems, computer systems, customized department systems and all applicable supported applications within guidelines
Track, follow up and provide reporting on system difficulties raised to the team
Manage, delegate and monitor operations intake policies and procedures
Assist with the monitoring of world events for crisis situations that may impact the business Gather information on these events and notify Global Crisis Operations Team
Creates, manages and distributes normal daily and ad hoc reports to stakeholders
Process daily requests submitted by external teams to provision agents within the voice platform within guidelines
Assist on various projects and tasks as assigned by management team and meet all deadlines associated with project work
Ability to apply quality customer service for global internal and external team members by phone or email
Customer service experience as it relates to a call center and/or support environment or call center command center experience
Understanding of the impact of staffing shortages to a contact centers ability to provide service to customers
Flexible working hours to cover all times for support if needed in a 24x7 environment
High sense of urgency
Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
The qualified candidate possesses 2+ years experience in a 24x7 operations role. Command Center, NOC, Production Operations role preferred
2+ years of Reports Analysis/Strategic Planning and/or Workforce Management experience in a call center setting preferred
Bachelor’s degree in Computer Science or equivalent demonstrated work experience with an emphasis towards operation support
ITIL certified, preferred

Ops Support Analyst Resume Examples & Samples

Performs basic duties for Employee Life Cycle for LATAM & Mexico countries such as
Performing terminations, job data changes, salary increases, certifications, manager changes, etc
Validating all approvals and documentation are in order before process a request
Resolves basic discrepancies in the requests and determines appropriate final dispositions for the cases in accordance with established in the processes of the team
Involves HR, SD, or requestor in communications such as: contact thru calls, emails and responding to basic questions of our processes
Ensures timely closure of all cases assigned
Attends & actively participates in Daily Team Huddle, Team Meetings, etc
Ability to maintain confidentiality and appropriately handle sensitive information
Stress tolerance, this is key in the processes since there has to be a lot of interaction with public entities or companies from other Countries
Customer service and service attitude
Demonstrate excel knowledge

Ops Support Analyst Resume Examples & Samples

Preferably B.A. degree from Business Administration, Engineering or Economy departments of Universities
Efficient interpersonal skills and a correct team player
Knowledge of MS Office Programs
Good understanding of Project Management methodologies

IT Ops Support Analyst Resume Examples & Samples

Maintain an understanding of current business issues, objectives, and strategies within assigned business area and recognize issues and opportunities to optimally apply technology to enhance existing or build new business capabilities
Work directly with the business user to formulate and define project scope and objectives that encapsulate end-user business needs
Participate in the elicitation, documentation, analysis, and validation of business processes, systems, and requirements
Translate high level business requirements into proper detailed requirements specifications using high maturity methods, processes, and tools
Work with other Business Analysts to ensure that business design is cohesive across all business areas impacted
Develop as-in and to-be business process models
Ensure that all relevant business documentation is updated in a timely and accurate manner
Support technical teams to ensure that business requirements are appropriately and comprehensively translated into solid technical designs
Support testing team to ensure that test plans and test cases comprehensively address business requirements
Effectively communicate project status, risks, issues, and constraints to project management
Bachelor's degree with an analytical focus (Computer Science, Music, Finance, Math, Economics, etc.)
Excellent verbal and written communication skills with a demonstrated ability to successfully interact with a diverse group of professionals across all levels of an organization
Ability to think both broadly and at a detailed level
Ability to work independently under general direction of project leadership
Demonstrated ability to drive to results
Ability to successfully engage in multiple initiatives simultaneously
Strong working knowledge of Microsoft Office Suite of tools – MS Work, Excel, PowerPoint, Visio

Usps-it Ops / Support Analyst, No Clearance Resume Examples & Samples

Responsible for the Build, installation, configuration, maintenance, and reporting of Windows\ UNIX\Linux based systems
Provide daily operational oversight and technical guidance to the Infrastructure staff
Three to 5 Years Experience building, patching, supporting Windows\Unix\Linux Servers both Physical and Virtual
Ensure team personnel participate and support department objectives, solicit feedback and provide time bound solutions
Takes a proactive approach to ensure proper engagement procedures are followed between local and leveraged teams to address technical project challenges prior to impacting project timelines, customer satisfaction, MASL's or Milestones
Communicate project status changes and updates to Chief Technology Officer (CTO)'s office, Client leadership and project teams
Address operational issues using available software tools
Respond to monitoring alerts and warnings with prompt corrective actions and escalations
Provide initial response, Level 1 and Level 2 escalation for outages
Strong verbal and written communication skills and technical leadership skills
Foundational or expert knowledge and experience with Information Technology Infrastructure Library (ITIL). Web technologies
Exhibits a high level of initiative and integrity
Good organizational and analytical skills
Possess creative ability, consulting skills, leadership qualities, credibility and self-confidence. Influencing skills and ability to work effectively in a geographically dispersed team. Demonstrated technical leadership skills
Understand and assist in maintaining our storage infrastructure including software, management, system backups

IT Ops / Support Analyst Resume Examples & Samples

Participates as a member of and/or leads IT technical team or teams of support engineers on applications or sub domain. Represent team(s) as liaison to the end users. Develop innovative team solutions to complex problems. Independently implements end- user or enterprise infrastructure/Application or services of significant complexity
Applies deep broad knowledge of technology and industry trends to operate, and administer high risk critical infrastructure or software platforms and user groups of high complexity. Demonstrates technical leadership and exerts influence outside of immediate team. May act as an Incident Life cycle coordinator or service delivery lead to provide resolution for complex issues. Integrates technical expertise and business understanding to create superior solutions for HP and customers. Mentors and consults with team members and other organizations, customers and vendors on complex issues. Contributes to strategic direction for teams. Independently resolves highly complex technical issues within a given technical area. Partners with members of a team and other IT teams as appropriate; leads technical team while resolving key issues. Identifies potential escalations and proactively alerts management; leads and escalates through L3. Proactively searches for issues and provides solutions to prevent problems fromoccurring in area of responsibility including patch management. Independently reviews and manages highly complex and high risk changes to critical business systems. Provides mentoring and guidance to other technologists or developers. Participates in the Change Advisory or Technical Advisory Board. Ensures the service level management process is adhered to by continuous review with partners and business users
Bachelor's degree in Management Information SystemsComputer Science or equivalent experience and a minimum of 10 years of related experience or a Master's degree and a minimum of 8 years of experience
Strong verbal and written communication skills and technical leadership skills. Strong experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and serverweb related applications)
Strong experience in scripting andor programming language. Strong experience with implementation, problem analysis and solutioning of infrastructure and business application environments. Foundational or expert knowledge and experience with Information Technology Infrastructure Library (ITIL). Web technologies. Exhibits a high level of initiative and integrity. Strong problem solving, priority setting, and collaboration skills. Good organizational and analytical skills
Possess creative ability, consulting skills, leadership qualities, credibility and self confidence. Influencing skills and ability to work effectively in a geographically dispersed team. Demonstrated technical leadership skills. Ability to translate business needs into technical requirements and solutions

Sales Ops Support Analyst Resume Examples & Samples

Audit order documents and ensure all necessary documents are executed and collected
Ensure system configuration and pricing on purchase order is consistent with contract
Identify all related orders to one transaction and create ERP revenue jacket
Flag standalone transactions that do not contain multiple elements
The ability to learn and execute complex tasks, demonstrated by the completion of a Bachelors degree program in business, accounting, or finance (preferred), or through relevant work experience
Excellent oral and written communication skills. Ability to lead problem solving activity
Excellent organization skills and a high level of comfort handling details
Ability to coordinate multiple tasks successfully in a fast paced environment
Knowledge of, or the ability to learn, all order related software and system tools
Ability to read, analyze and understand customer contracts, corporate policies, and miscellaneous order documentation

Ops Support Analyst Resume Examples & Samples

Exception management of CGM’s US withholding tax allocations process
Take ownership of CGML’s US tax claims process
Provide assistance with annual 1099/1042s reporting
SME or high level understanding of US Tax regulations for adhering to and enhancing controls
Provide assistance to the desk and asset services team on market rules, taxation and documentation
Ad-hoc requirements for issuance of US Tax Documentation
Assist with development and implementation of system enhancements and perform UAT testing
Familiarity with securities operations and workflows (Back-Office and Middle-Office) along with Knowledge of the supported/related business areas (Equities, Fixed Income,
Practical experience in an operations environment

Ops Support Analyst Resume Examples & Samples

Working knowledge of Transfer Agency Operations and core platforms
Minimum 5 years of experience in the financial services industry
Minimum 5 years of experience with corporate general ledger ownership and management
Associate degree preferred

Commissions Ops Support Analyst OE Resume Examples & Samples

Performs analysis and processes commission transactions
Processes and researches commissions issues for all Investment and Savings products
Performs daily review of commission reports and ensures appropriate issue resolution (if applicable)
Ensures that assigned commissions are processed daily and that department functions are performed accurately and timely
Bachelor’s degree or equivalent business experience
Knowledge of policies and procedures
Familiarity of database and mainframe systems is a plus
Ability to identify problems and formulate solutions to problems
Excellent writing skills including the use of proper grammar and punctuation
Proof reading

Camdm Ops Support Analyst Resume Examples & Samples

Strong negotiation & influencing skills
Strong Stakeholder Management
Experience of managing data in an investment bank environment or similar
Good keyboard skills and general PC literacy
Excellent knowledge of MS Office
Strong analytical and research skills
Strong interpersonal skills – good communicator and relationship builder
Able to adapt to changing priorities without losing track of workload
Ability to work under pressure whilst maintaining data quality and accuracy

IT Ops / Support Analyst Resume Examples & Samples

The role will include learning and managing the Helion OpenStack cloud environment, troubleshooting end user tickets, resolving class issues, upgrading the environment, escalating issues to the product team and doing point patch installation and validation
Participates as a member of an Information Technology (IT) technical team or teams. May lead a small team of support engineers or application
Independently implements end user or enterprise infrastructure / application or services of moderate complexity as prepared by more senior technologist in support of more complex solutions
Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate to high complexity
Independently resolves some highly complex technical issues within a given technical area and partners with members of a given team or other IT teams as appropriate
May act as an Incident Life Cycle coordinator or service delivery lead to provide resolution for complex issues. Identifies potential escalations and proactively alerts management, leads escalation through L4
Proactively searches for issues and provides solutions to prevent problems from occurring in area of responsibility including patch management and independently reviews, implements and verifies highly complex and high risk changes and solutions
Mentors other team members. Ensures configuration management database entries are complete and accurate. May assign work to others. Provides time / resource estimates for assigned tasks. May provide time / resource estimates for assigned projects
Bachelor’s degree in Management Information Systems / Computer Science or equivalent experience and a minimum of 3 years related experience
Good language knowledge in infrastructure environment (e.g. Servers, Blade Systems, Storage Area Networks, and Virtualization Technologies)
Vast experience with business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt., Human Resources (HR), finance)
Experienced handling of scripting and / or programming language
Extensive professional experience in implementation, problem analysis and solutioning of infrastructure and business application environments
Knowledge of Information Technology Infrastructure Library (ITIL) reference model

IT Ops / Support Analyst Resume Examples & Samples

Client Services: Expert knowledge of Server and Desktop/Laptop Operating Systems, PC/Server Hardware & Data Communications
Communications: Intermediate knowledge of local/wide area networks and wireless networks, DXC's voice communication systems - support, administration, and planning
Network Systems: Intermediate knowledge of network architecture and distributed operating systems
Production Support: Basic knowledge of data center operations, processes and job control
Excellent verbal and written communication skills in Mandarin and English
Able to speak, read and write Japanese/Korean will be an added advantage
Education, training and/or relevant experience equivalent to the completion of a relevant Certificate / Diploma / Degree in IT related courses and/or relevant experience in Information Technology service delivery
Experience working in Help Desk or Customer Service Support environment is an added advantage
Excellent and effective communication (written and oral), telephone and listening skills
Applicants must be willing to work in Cyberjaya, Malaysia
Applicants must be willing to follow the support country's calendar

Tech Ops Support Analyst Resume Examples & Samples

Respond to application monitoring alerts with the given SLA
Respond to Expedia Incidents for Monitoring within the given SLA
Perform advanced application troubleshooting, issue resolution and root cause analysis
Create/Update knowledge base documentation on production issues
Where feasible perform initial code analysis and debugging for issues uncovered by incidents
Maintain, enhance and create additional application monitors for timely and accurate issue alert notifications
Create, maintain and enhance dashboards for ensuring application health
Communicate issue, impacts and resolution information in a timely manner
Communicate and assist in coordination of issue notification and resolution with other support teams
BS and/or MS in Computer Science or related field
Experience working in high pressure, dynamic, 24x7 environments
Knowledge around ITIL framework
Knowledge or alerting tools like Splunk etc
3-5 years’ experience as a Software Developer or Support Engineer
Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner
Fast learner willing and able to learn and operate with new technologies and tools
Experience with the following technologies and applications

Ops Support Analyst Resume Examples & Samples

Manage escalations including research and resolution of complex issues
Manage quality of all transactions completed by EDC team
Communicate, partner and develop strong relationships with key stakeholders
Develop documentation to support system changes, prepare presentation to staff and update procedures accordingly
Create, manage and analyze system documentation for testing and training
Lead and perform user acceptance test files and provide sign off; participate in change control review and discussion if required
Bachelor’s degree required and equivalent experience preferred
Prior experience with PeopleSoft required
Ability to operate in a team environment, working efficiently in a multi office/time zone/cross-cultural environment, and negotiating effectively with those in other functional/technical areas and countries
Experience in an HR environment and leading others
Prior experience in process improvement/reengineering required
Ability to interface successfully with a Systems Operations team
Cloud experience is a must
Must be able to successfully manage peers as well as multiple projects

Usps-it Ops / Support Analyst, Public Trust Resume Examples & Samples

Oracle 11g and 12c experience on Solaris 10 and Red Hat Enterprise Linux preferred
Design and installation of Oracle Real Application Clusters (RAC) and Oracle Automatic Storage Management (ASM) is highly desired
Hands-on experience with Database builds, configurations and ongoing support
Experience with Oracle Enterprise Manager (OEM) Grid Control installation and configuration to monitor databases is desired
Perform DB software diagnostics
Strong problem determination/resolution skills
Ability to work effectively in team environment
Self-starter that requires minimal supervision and can provide oversight for any assigned projects
Thorough knowledge of good server and Database administration principles

IT Ops / Support Analyst Resume Examples & Samples

Participate as a member of the Print Center Support team in support of the daily printing and distribution of the county reports to the courts and administrative business units
Manage the print operating system and balance the print output workload to ensure the printed reports are delivered within the SLA
Interacts with the leverage mainframe teams to ensure the batch print jobs are ran on schedule to meet our deadlines
Troubleshoot all print related operational issues to resolution or escalation
Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors
Daily review the print queue and processes, print and distribute all report requests by the county users. Contact the users if additional information is needed to complete the request
Daily perform equipment operational preventive maintenance to ensure equipment is operational for production
Inventory control to ensure that we have adequate supplies to handle the daily/monthly print volumes
Maintain updated documentation for operational processes and procedures
Assist with print related projects with the client and application teams
Microfiche report distribution and delivery
Monthly billing information and reporting
Strong verbal and written communication skills and technical skills
Customer service, quality control and attention to detail
Strong experience with print infrastructure environments (e.g. operating system, hardware, data center, security, network, HP/IBM printers, end user and server web related applications)
Influence skills and ability to work effectively with the client and other account teams
Some basic knowledge of the mainframe processes and legacy systems
Must be available to work from 04:00 AM to 12:00. Overtime and weekends are sometimes required
Must be able to lift 40 lbs. boxes and deliver the printed output to different county and courts location throughout the county
Clean driving record and pass a background check

IT Ops Support Analyst Resume Examples & Samples

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope
Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience
Exercises independent judgment within defined parameters
Participate in the elicitation, documentation, analysis and validation of business processes, systems, and solution requirements
Research components of solutions to problems
Produce visualization, user experience and configuration elements of solution design
Support aspects of the business cycle, including proposals, feasibility studies, and implementations
Typically a Bachelor’s degree in a technical or business discipline or equivalent experience and a minimum of 0-2 years of related experience
May include highly experienced individuals performing entry-level equivalent work who are non- degreed or degreed in an unrelated field
Essential: requirements determination using structured techniques for documentation, analysis; decomposition of high-level information into details; abstracting low-level information; distinguishing requests vs. needs; classifying prioritizing requirements; requirements change management and traceability; building relationships and working collaboratively; effective verbal/ written communication
Accountable for own work

Ops Support Analyst Resume Examples & Samples

Bachelor’s Degree (preferred) or 3 years work experience in Securities Industry
Knowledge of individual securities and market dynamics preferred
Knowledge of Securities Licensing procedures is a plus
Effective writing, presentation, communication and coaching skills
Effective problem solving/analysis skills
Ability to manage multiple priorities and to quickly and efficiently adapt to changes in procedures or policies
Ability to perform assigned tasks within the specified time frames and meet quality expectations
Leadership ability is a plus

Usps-it Ops / Support Analyst, No Clearance Resume Examples & Samples

2+ years experience working in a technical organization, serving in an I.T. support role
Detail-oriented and proficient in troubleshooting
Comfortable in a fast-paced environment, working across multiple platforms
Desire to learn and react quickly to a changing environment
Ability to work and communicate effectively in a team environment and has an understanding of basic LAN/WAN design and operation
Experience using multiple monitoring tools- Enguard, SolarWinds, Client Open View, and Enterasys tools
Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature
Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment
Install and support PC, laptop, tablet and mobile hardware and software (certifications from CompTIA, Microsoft or HDI are a plus)
Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function
Participate in hardware and software reviews and recommend purchases
Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades
Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule
Analyze and make recommendations for hardware and software standardization
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems
Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions
Handle daily technical support activities on desktop support, data network and server management
Grow clients and communicate to Account Manager by determining new opportunities
Setup desktop computers and peripherals and test network connections
Install and test desktop software applications and internet browsers
Test computers to ensure proper functioning of computer systems
Train end users on usage of computer hardware and software
Develop and manage effective professional working relationships with contractor personnel, co-workers and clients
Adhere to policies as per corporate manuals and directives
Extend computer support for systems' software and hardware
Setup computers and install software for various applications and programs
Interact with staff on desktop problems and their resolution
Network and connect computers within organization to better communication
Order or buy computer systems and liaise with purchase and supplies department
Maintain computer peripheral devices like printers and resolve associated problems

Associate Ops Support Analyst Resume Examples & Samples

Strong Organizational Skills
Strong Analytical Skills, Detail Oriented, Able to work independently, and with the team
Strong problem solving skills Service-Oriented
Knowledgeable of Business Banking and Citi Commercial Banking Products and Services
Knowledgeable of Business Entity Types and Beneficial Ownership, Factiva Searches and dispositioning of hits
Extensive knowledge of credit/risk policies and profitability models to resolve first level escalated inquiries
Experience with back office systems: Concierge, CitiSmart, Filenet, Systematics, Salesforce, HR Related Systems, Etc
Ability to prioritize
Good communications skills, both verbal and written
Experience with SharePoint, Excel, PowerPoint, Access
Ability to work within a team to achieve a common goal
Ability to develop working relationships with business partners throughout North America - Bachelor's degree preferred

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