Operations Support Senior Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the operations support senior job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired. Read the complete guides below for more details.

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ES
E Strosin
Efrain
Strosin
68970 Kuvalis Viaduct
Dallas
TX
68970 Kuvalis Viaduct
Dallas
TX
Experience Experience
03/2016 – present
Chicago, IL
Rohq-hrss-operations Support Senior Analyst
Rohq-hrss-operations Support Senior Analyst
03/2016 – present
Chicago, IL
Rohq-hrss-operations Support Senior Analyst
03/2016 – present
  • Assists in the implementation of global changes that affect the production environment by performing and assisting end-users in system test and documentation
  • Manage projects and initiatives in alignment with the defined framework and methodology
  • Network and collaborate closely with other managers to achieve overall business goals
  • Create and maintains good communication plan with the team to ensure that staffs are informed timely of management, team, and organization messages
  • Monitors batch processes, timely handle feed failures and/or performs outage management
  • 20% People Manager (e.g., Coaching, Performance Appraisal, Motivation, etc.)
  • Incident Management, Problem Management and User Support
08/2011 – 12/2015
Phoenix, AZ
Operations Support Senior Supervisor
Operations Support Senior Supervisor
08/2011 – 12/2015
Phoenix, AZ
Operations Support Senior Supervisor
08/2011 – 12/2015
  • Provides feedback to the Payroll Manager
  • Helps in liaising with HR, Business Units Employees, Direct Managers and Management on payroll inquiries
  • Assists with providing information for Portfolio head, HR, Finance , business units and employees on GL accounting
  • Assist Team Leads in preparation of governance calls with stakeholders
  • Contributes to a culture of continuous improvement within the HRSS team
  • Makes timely and proper escalations for big issues, concerns and incidents
  • Pursues learning and self-development
07/2004 – 05/2011
Philadelphia, PA
Operations Support Senior Analyst
Operations Support Senior Analyst
07/2004 – 05/2011
Philadelphia, PA
Operations Support Senior Analyst
07/2004 – 05/2011
  • Creates, executes, monitors and improves Key Risk Indicators and/or metrics to trainings/development
  • Provides as hoc information requests as deemed necessary, working closely with the global MIS and Resource Efficiency Management team
  • Work closely with department managers to understand any planned changes to business processes and develop training programs to reduce the change impact
  • Creates, executes, monitors metrics for measures of success for trainings/development
  • Assists and at times leads strategic initiatives, efficiency initiatives and control initiatives in IA on behalf of management
  • Creates and maintains a strong network with internal colleagues and stakeholders
  • Establish and implement controls and processes to enhance the accuracy of IA operational data, working closely with the IA MIS team and Chief Auditors
Education Education
Bachelor’s Degree in Business Information Systems
University of Pittsburgh
Bachelor’s Degree in Business Information Systems
Skills Skills
  • Ability to present to senior management, strong analytical and problem solving skills
  • Good knowledge of Program management activities
  • Activity-based costing experience highly desirable
  • Demonstrates multitasking ability, analytical skills, creative and proactive problem solving skills with a consistent record of on-time delivery
  • Coordinating and planning work activities, meetings and other tasks that demonstrate leadership with measurable results
  • Attention to detail and develop talent
  • Be accountable - own the outcome
  • Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion
  • Strong administrative skills
  • Encourages 2-way communication through regular staff / management meetings Excellent data analysis and IT skills
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1

Operations Support Senior Analyst Resume Examples & Samples

  • Encourages 2-way communication through regular staff / management meetings Excellent data analysis and IT skills
  • Attention to detail and develop talent
  • Microsoft Excel, Word, PowerPoint, Visio are essential
  • Activity-based costing experience highly desirable
  • Define and track progress against milestones
  • The timely and appropriate generation, collection, dissemination, storage and disposition of project information
  • Ensure timely and appropriate generation, collection, dissemination, storage and disposition of project information
  • Good knowledge of Program management activities
  • Flexible to take additional responsibilities and challenges
2

O&t-operations Support Senior Analyst Resume Examples & Samples

  • Education: BA/BS Degree or equivalent work experience
  • Bilingual (English)
  • Excellent oral and written communications
  • Proven relationship management skills with ability to influence others and foster a sense of collaboration and urgency
  • Experience with Citi Consumer Operations
  • Accountability and quality driven
3

Rohq-hrss-operations Support Senior Analyst Resume Examples & Samples

  • 40% Production Activity (Problem Solving, Meetings, Risk/Control)
  • 5% Supervisory (e.g., Capacity Monitoring, etc.)
  • 10% Customer Activity (e.g., Senior Management)
  • 20% People Manager (e.g., Coaching, Performance Appraisal, Motivation, etc.)
  • 20% Project Management
  • Performs Tier-2 functional support on user queries logged via Online Service Center (OSC)
  • Communicates finding/resolution/user education appropriately within established service level
  • Performs due diligence with thorough investigation prior to reverting to users on findings or escalating to technical team for Tier-3 support
  • Periodically reviews the outstanding logged tickets and follows through accordingly to facilitate closure
  • Follow operation manuals and best practices
  • Conducts research, documents, configures, and tests all functional elements involving rules and policies
  • Prepares and/or reviews change requests, functional designs, development documents, test scripts and performs system tests, where required
  • Collaborates with functional and technical specialists to ensure the business specifications have been met
  • Develops an understanding of the application architecture, database scheme, development tools and native language
  • Pursues continuous process improvement initiatives and ensures alignment with corporate compliance policies
  • Where necessary, arranges and coordinates training, knowledge library updates, and prepares launch communications for enhancements and fixes
  • Actively participates in regional change control board to discuss changes, and/or to explain and justify changes/enhancements, wherever required
  • Monitors and provides instructions/training to Tier-1 teams with the objective of Tier-1 being able to independently resolve basic user issues
  • Able to work extended hours when necessary as well as for purpose of on-call availability
  • Leadership and People Management
  • Leads team to pursue operational excellence and quality service
  • Identify and develop people talent for career progression
  • Motivates and inspire team members to have high performing team
  • Ensure team is properly equipped with skills and system knowledge to provide excellent service to meet business requirement
  • Provide functional, technical and process guidance to teams as needed
  • Create and maintains good communication plan with the team to ensure that staffs are informed timely of management, team, and organization messages
  • Network and collaborate closely with other managers to achieve overall business goals
  • Minimum of 8 years of experience in application and functional analysis support
  • Strong techno-functional knowledge and experience in PeopleSoft Global Payroll 9.x is required
4

O&t-operations Support Senior Supervisor Resume Examples & Samples

  • You should possess excellent interpersonal and communication skills with good command of written and spoken in one and other spoken language to liaise with different speaking clients
  • You should be service-oriented and able to work under pressure, sales driven, a good team player with commitment and initiative, mature, self-motivated, patient, well organized, meticulous and analytical
  • Candidate should be prepared to work shift hours, weekend and public holidays
  • Candidates with at least a Polytechnic diploma and 4-5 years experience in a service related industry are preferred
5

Operations Support Senior Analyst Resume Examples & Samples

  • Analytical thinking and technical savvy
  • Ability to manage and drive multiple projects in a result-oriented environment
  • Ability to work to the highest level of accuracy and with strong attention to detail
  • Ability to work in high-pressure environment and multi-tasking
  • Ability to work independently and within a team
  • Self-motivated and demonstrate high level of initiative
  • Service oriented approach
  • Leadership and ability to motivate others
  • Developed communication and diplomacy skills and ability to exchange potentially complex/sensitive information
  • Degree in Economics or Banking & Finance or equivalent working experience
  • Project management skills
  • Highly effective oral, written, and interpersonal communication skills in English (German, Spanish, French, Italian would be an asset)
  • MS Office savvy, advanced Technical / SQL skills would be an advantage
6

Operations Support Senior Supervisor Resume Examples & Samples

  • Expected to serve as an Investigation Specialist providing advice and input to Analysts and Seniors Analysts in matters of case investigation procedures and Citi policies
  • Performs 2nd level case authorization
  • Involves review and validation of all conclusions and recommendations submitted by Level 1 Analysts/Reviewers
  • Conduct searches, perform due diligence, gather data and record evidences from Citi internal systems, internet, commercial databases and enquiry with business or compliance contacts within Citi
  • Build and apply knowledge of money laundering processes, sanctions or laws/regulations to case investigations
  • Conduct alert investigation using global standard policies, procedures and tools and meet internal and external regulatory requirements
  • Escalate suspicious or potential unusual client activities/cases to Team Leads or directly to Country AMLCO
  • Meet the service level agreement (turnaround time) for cases, transaction reviews or investigations agreed upon with stakeholders
  • Meet Productivity and quality (rejects/QA) targets set
  • Responsible for managing a team of Analysts and/or Senior Analysts
  • Identifying potential gaps/risks in transactions analysis/review
  • Provide training and mentoring to Analysts/Senior Analysts on investigation techniques, internal systems, products and money laundering policies and regulations
  • Prepare capacity/productivity plan to assist Team Leads in managing capacity and volumes
  • Assist Team Leads in maintaining Analysts key performance Indicators and identifying Analysts’ training needs and areas of improvement
  • Adhere to all Citi policies and confidentiality standards
  • Assist Team Leads in preparation of governance calls with stakeholders
  • Participate in global/regional projects/work streams
  • Participate in peer reviews on investigations to ensure appropriate dispositions have been recommended by analyst
  • Support the successful accomplishment of internal Risk Control and Self-Assessment (RCSA) policies, as they apply to the department
  • Support implementation of new products
  • Builds client relationships
  • Delivers client solutions
  • Leverages functional and business knowledge
  • Builds partnerships and values diversity
  • Communicates effectively
  • Uses sound judgment
  • Innovates and manages change
  • Manages risk and control
  • Pursues learning and self-development
  • University degree / diploma in any discipline
  • Preferably with 4-5 years of experience in people or team management, banking operations, compliance and audit background
  • Fluent in written and spoken skills in other Asian languages in addition to English, Bahasa Malaysia and Chinese will be an added advantage
7

Operations Support Senior Analyst Resume Examples & Samples

  • Respond to IA End-User Helpdesk audit management system service assistance across the entire range of Internal Audit’s current and future application tools. ----Lotus Notes based AutoAudit/IssueTrack Audit Workpaper Management System, IAUPT – Internal Audit Universe Planning Tool - web-browser based Audit Universe planning Tool, PlainView –Internal Audit Time Reporting System and MetricStream Audit Process Management and Reporting system
  • Respond to first level audit methodology process execution “HOW TO” calls and escalate assistance requests to Internal Audit Quality Assurance/Audit Methodology team as necessary. Document, track and perform trend analysis on End-Users support calls to identify opportunities for process and or system improvements
  • Coordinate the daily and weekly processing of internal audit use system access entitlement requests including conducting periodic system access entitlement reviews to ensure appropriate system access to sensitive audit management data
  • Plan and conduct periodic audit system continuity of business testing procedures in alignment with corporate and department business goals. Assist in the design and development of ad-hoc audit system management information reports to monitor system performance and transaction process bottleneck activities
  • Coordinate Internal Audit personal computer deployment and equipment refresh activities in alignment with Citigroup distributed technology standards. Monitor alignment of equipment standards with Citigroup technology standards
  • Participate in the performance of audit system enhancement user acceptance testing activities and identification of required corrective actions. Develop users test plans and test cases scenarios
  • Document, review and process audit management system data correction transactions in accordance with departmental procedures. Participate in the development and preparation of periodic data quality and integrity scans of audit management systems to identify possible data validation and integrity shortfalls
  • Monitor audit management system development services, application system licenses fees and internal technology infrastructure services provider expenses chargeback fees
  • Specific proven expertise, minimum of 3-to-5 years, in the performance and delivery of application support and distributed technology helpdesk services within a large globally dispersed complex business environment
  • Expert technical background and experience in supporting large global distributed technology environments. Demonstrated expert in MS Office productivity software tools, (Word, Excel, PowerPoint, Access, Visio, SQL, Business Objects, Data Analysis Tool, ) Windows operating systems, internet protocols, relational database concepts and reporting tool experience
  • Good Leadership skills with operational experience in managing small to moderate teams in highly sensitive and critical business environments requiring the achievement of results within tight deadlines
  • Excellent verbal and written communication skills. Effective negotiation, data analysis and interpersonal skills. Ability to interact with all levels of internal and external audit management levels
  • BS or equivalent in Information Systems or Accounting/Information Systems. .Related certifications (CISA, PMP, Microsoft or similar) are a plus
  • Good business understanding of operational activities. Basic level of understanding and exposure to Internal Audit concepts and/or technology general controls processes would be beneficial
8

Operations Support Senior Analyst Resume Examples & Samples

  • Assess training needs for new and existing employees
  • Identify internal and external training programs to address competency gaps
  • Partner with internal stakeholders regarding employee training needs
  • Organize, develop or source training programs to meet specific training needs
  • Liaise with subject matter experts regarding instructional design
  • Develop training aids such as manuals and handbooks
  • Inform employees about training options
  • Map out training plans for individual employees
  • Present training programs using recognized training techniques and tools
  • Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the job coaching
  • Design and apply assessment tools to measure training effectiveness
  • Track and report on training outcomes
  • Provide feedback to program participants and management
  • Evaluate and make recommendations on training material and methodology
  • Maintain employee training records
  • Handle logistics for training activities including venues and equipment
  • Establish and maintain relationships with external training suppliers
  • Coordinate off-site training activities for employees
  • Manage and maintain in-house training facilities and equipment
  • Keep current on training design and methodology
  • Addresses any escalated concerns regarding production operations involving training
  • Escalates concerns involving training to the appropriate SLTs/Team Leads
  • Create and execute an effective communication & training plan for HRSS employees (e.g., onboarding orientation, new hires orientation, etc.)
  • Develops, monitors and utilizes relevant metrics to recommend action plans to meet, if not exceed – service level commitments, and serve as a basis for management decisions
  • Ensures that queries and requests are processed within Service Level Agreement (SLA) to maintain customer satisfaction
  • Coordinates with the Production Team for production-related requests and concerns raised by Citi stakeholders
  • Creates, executes, monitors and improves Key Risk Indicators and/or metrics to trainings/development
  • Creates, executes, monitors metrics for measures of success for trainings/development
  • Support HRSS human resource management efforts
  • Understand the effectiveness and impact of its learning processes
  • Work closely with department managers to understand any planned changes to business processes and develop training programs to reduce the change impact
  • Create training manuals, multimedia visual aids and other educational materials, where needed conduct orientation sessions for new hires
  • Increase employee productivity, develop professional skills, foster employee loyalty and improve organizational performance
  • Specialize in leadership or executive development programs which will enhance the skills of senior managers to replace executives who retire or transfer to other jobs
  • Execute training programs that lessen the impact of change during mergers and acquisitions or migration work
  • Operational experience in a shared services environment, esp for HR activities
  • Experience of migrating activities to a shared service centre
  • Experience of banking or financial and HR services may be an advantage
  • Experience with instruction or training
  • Knowledge of adult instructional and learning theory and principles
  • Knowledge of instructional design
  • Knowledge of training methodologies
  • Knowledge of learning management systems
  • Knowledge of competency assessment
  • University level coursework in personnel administration, human resources and labor relations provide excellent preparation for a career in the human resources, training and labor relations fields
  • Bachelor’s degree with a concentration in either training and development or organizational development
  • Combined knowledge of adult learning theory, the methods and principles of curriculum and training design, and the best practices for teaching groups and individuals are other core competencies for the job
9

Operations Support Senior Analyst Resume Examples & Samples

  • Participate in the business requirements analysis process and work with design and implementation teams to ensure that system and project implementations meet the APAC requirements
  • Participate in and coordinate user acceptance testing to ensure that development changes are fit for purpose
  • Responsible for effective management of stakeholders’ expectations
  • Work closely with the various HRSS work streams to ensure a smooth process between teams
  • Build working partnerships with key regional and global counterparts to coordinate the smooth delivery of system/project related changes at the regional levels
  • Develop and maintain high quality process & project documentation as required
  • Key contact person to help facilitate systems/project related meetings & workshops in APAC
  • Work closely with the communication team to define and execute communication plans pertaining to project related deliverables
  • Work with users/stakeholders to identify system and process enhancements opportunities
  • Escalate enhancement requests on behalf of APAC users to ensure successful timely delivery of fixes
  • Support APAC Recruitment and Onboarding Lead in delivering regional projects and other key HRSS initiatives in support of HR transformation priorities
  • Develop collaborative relationships/partnerships with internal (AI) and external (HRSS/HR/CSS) stakeholders
  • Support project implementation activities aligned with HRSS global product and regional strategies using agreed governance and methodology
  • Support the execution plans for various projects by ensuring completion of deliverables within specific timeframes to meet project milestones
  • Perform project analysis of current state versus future state in terms of processes and systems
  • Conduct all user acceptance testing in accordance to agreed requirements and parameters
  • Work closely with the customers (i.e., HR team), HRSS management or key stakeholders and various Service Delivery teams, with focus on maintaining excellent service delivery and ensuring appropriate service control mechanisms are put in place
  • Identify and address risks and issues that may impact the successful completion of projects
  • Support and adhere to both regional and global procedures (change control, methodologies, etc.)
  • Willingness to work extended hours or flex hours in order to coordinate with other HRSS regions
  • Complete all tasks in connection with the organization’s activity but not detailed in the current job description, as outlined by the direct manager, supervisor or the functional head
  • Work on special projects and adhoc requests
  • Knowledge of HRMS, Taleo, OSC system is preferred
  • Project management or project analytics skills are a must
  • Strong stakeholders management, interpersonal and negotiation skills
  • Excellent communication (written/verbal), facilitation and presentation skills
  • Ability to work in an environment where Risk and Compliance (R&C) standards are rigorously adhered to
  • Demonstrated flexibility and resilience are necessary to work and deal with ambiguity and organizational complexity
  • MS Office Suite skills (Word, Excel, PowerPoint, and Outlook)
  • Uses strong communication skills to exchange information in a concise and logical manner, as well as be sensitive to audience diversity
  • Strong business presentation skills
  • Deals with most problems independently and has some latitude to solve complex problems
  • Utilizes developed communication and diplomacy skills required in order to exchange potentially complex/sensitive information
  • Demonstrates multitasking ability, analytical skills, creative and proactive problem solving skills with a consistent record of on-time delivery
  • Be accountable - own the outcome
10

Rohq-isg-operations Support Senior Analyst Resume Examples & Samples

  • Maintain the client marketing attributes and structures in CIS (the client marketing database) specifically by working with large volumes of data based on information provided by the business
  • Liaise with stakeholders to implement system as well as data changes as required by the business
  • Conduct analysis to map front to back data flows and provide subject matter expertise, providing input to project requirements to drive business, functional and/or system changes
  • Manage the delivery of projects spanning: technology/platform roll-outs; migrations between various internal sources; responsibility includes coordination and input on project delivery (planning, analysis, requirements gathering, governance, status reporting, scheduling, etc.)
  • Work with the team to ensure continuous process improvement
  • Management of the team’s resources, conducting performance reviews, team development, and broadening the knowledge base of the team as a whole
  • Strong Microsoft skills: Word, Excel, PowerPoint, Access
  • Proven project and process management skills
  • Motivated individual and Customer-focused
11

Rohq-hrss-operations Support Senior Analyst Resume Examples & Samples

  • At least 3 years of project management experience, with a proven track record in implementing projects and achieving project deliverables within specified timeframes is essential
  • Prior process re-engineering experience
  • Prior knowledge of HR/Payroll or Shared Services operations (onboarding, off-boarding, employee lifecycle and data management) will be a strong advantage
  • Multitasking ability, analytical skills, and problem solving skills
  • Fluent English is a must; speaking/understanding Mandarin (Chinese) or Japanese will be an advantage
  • Technical/Programming skills in VBA, Macro, SQL/Access, PHP, HTML will be a strong advantage
  • Inspire excellence– be the standard
12

Operations Support Senior Supervisor Resume Examples & Samples

  • Possess a minimum of bachelor's degree
  • Preferable having minimum of 2 years of experience in call center
  • Possess excellent interpersonal and communication skills with good command of written and spoken in English
  • Ability to speak in other language is an added advantage
  • Service-oriented and able to work under pressure
  • Good team player with commitment and initiative
  • Mature, self-motivated, patient, well organized, meticulous and analytical
  • Have a passion in teaching and recruitment area
  • Have a strong leadership skill
13

Gf Operations Support Senior Analyst Resume Examples & Samples

  • Builds, manages and leads a world class Operations function for APAC and Japan, ensuring compliance with all regulatory, legal entity, transfer pricing, tax and financial requirements for the countries within the region
  • Directs internal operations to achieve desired results for operational criteria/metric
  • Participates in the development and preparation of short-term and long-range plans and budgets based upon broad organization goals and objectives
  • Ensures that all activities and operations are performed in compliance with local regulations and laws governing business operations
  • Leads the coordination of Continuity of Business and Crisis Management for the region
  • Assists in the coordination of recruitment activities for the region
  • Proactively leads the strategic development and execution of on-boarding and off-boarding of new joiners, internal staff transfers, consultants and contractors, working with HR, line managers and local support staff
  • Provides adhoc information requests as deemed necessary, working closely with the global MIS team
  • Strong financial management background
  • Proven ability to execute concurrently on a portfolio of high quality deliverables according to strict timetables
  • BA/BS or equivalent. Related certifications (CPA, ACA, CFA, CIA, CISA or similar) are a plus
  • Effective influencing skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views
  • This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style
  • Good interpersonal skills for interfacing with all levels of internal and external audit and senior management
14

Operations Support Senior Analyst Resume Examples & Samples

  • Deliver overall client satisfaction while at the same time meeting the firm's global audit, compliance, risk and control requirements
  • Overall this includes
  • 5+ financial services related experience
  • Client onboarding experience or demonstrated knowledge of the skillset
  • Familiarity with industry related directives such as Dodd-Frank and FATCA
  • Project and change management skills essential
  • Good working knowledge of MS Office Suite
  • Cantonese and Mandarin is a plus
15

Operations Support Senior Manager Resume Examples & Samples

  • Capital Markets Sales
  • Compliance
  • Middle Office
  • Owning his/her own pipeline of onboarding requests that include complex and highly sensitive cases
  • Insuring continued forward progression throughout all the required processes as quickly and effectively as possible
  • Developing and implementing any bespoke onboarding processes for specific clients as required
  • Managing the overall team pipeline while always being positioned to providing relevant updates internally/externally as we as to management (i.e., regional head, credit officers, legal heads, desk heads, and business managers)
  • Effectively following up with clients in a timely and professional manner
  • Keeping track of loose ends and closing them out on a timely basis including following up with internal and external parties when activities go beyond their expected duration
  • Owning and managing one-to-one direct relationships with selected high revenue earning clients
  • Readily exercising resourcefulness in resolving issues in the quickest way possible while not compromising best practices
  • Promoting the same to junior analysts
  • Constantly analyzing processes; innovating and driving solutions
  • Developing and maintaining MIS on end to end processes for tracking controls and turnaround times of deliverables from the team and other processing areas
  • Continually identifying opportunities to realize economies of scale within the team
  • Act as escalation point as well as take an active part in assisting and coaching junior team members
  • Motivate and nurture growth potential amongst junior team members
  • Insure a balanced team work load
  • BA/BS Degree
  • 5+ years of client onboarding related experience within financial services
  • Capital market product knowledge
  • Knowledge of industry related directives such as Dodd-Frank, EMIR, and FATCA
  • Proven self-starter with the ability to work independently
  • Strong time and priority management skills
  • Strong people management skills with focus on process improvement, operational redesign as well as team motivation
  • Strong interpersonal and written communication skills with no aversion to face-to-face client and management interaction
  • Ability to work and adapt in an ever-changing regulatory and control environment as well as assess impacts to clients and existing processes
16

Rohq Hrss Operations Support Senior Supervisor Resume Examples & Samples

  • 20% Supervisory (e.g. Capacity monitoring, etc.)
  • 20% Customer Activity (e.g. senior management)
  • Supervises a medium-size team of Pre-Employment Screening Analysts, ensures implementation/ execution of actual step-by-step processes and effectively allocates work to the team
  • Evaluates team members’ performance and makes recommendations for pay increases, promotions, terminations and other personnel actions
  • Designs, generates and analyzes moderately complex reports and operational metrics (ie OSC, HRMS, FADV Dashboard, PES Tracker) and provides recommendation of changes in methods or procedures to increase efficiency
  • Additional responsibilities may also include supporting automated reporting tools and creating customized report solutions, and supplying data for internal groups
  • Conducts final validation of invoices
  • Applies in-depth knowledge of process principles and concepts in strict adherence to Citi's Global Background Screening Policy Program
  • Ensures timely closure of pre-employment cases for audit and policy compliance and manages the quality of services by self and others on team
  • Manages escalations by resolving complex problems where analysis of situation requires evaluation of business processes, procedures and industry standards
  • Promotes the Continuous Improvement culture and works with the Reengineering Team in cascading Continuous Improvement initiatives and the tactical execution of process improvement re-engineering projects
  • Utilizes effective communication to exchanges ideas and potentially complex/sensitive information
  • May act as back-up for Operations Manager
  • May act as back-up Pre-employment Screening Analyst performing end-to-end duties for pre-employment screening during high-volume operations
  • Improves Control Awareness through process reviews, training and implementing Control Checkpoints to ensure consistent adherence of team and reports possible gaps/ breaches
  • Ensure COB Plan and Critical Resources are identified and updated
  • Ensure audit readiness at all times, and escalate issues timely and consistently
  • Leads or appropriately assigns a lead for daily huddle, meetings, calls, etc
  • Periodically act as mentor/trainer to support new hire Pre-employment Screening Analysts training
  • Supports diverse projects within team, as required
  • Uses strong communication skills to exchange information in a concise and logical manner, as well as be sensitive to audience diversity
  • Strong business presentation skills
  • Applies strong operational controls to ensure audit-readiness
  • Utilizes developed communication and diplomacy skills required in order to exchange potentially complex/sensitive information
  • Demonstrates multitasking ability, analytical skills, creative and proactive problem solving skills with a consistent record of on time delivery
  • Must be analytical, creative, hardworking, a team player and must support the concept of “fun” in the workplace
  • Must possess communication skills (both verbal and written)
  • Strong administrative skills
  • Excellent customer service skills providing proactive solutions and alternatives
  • Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion
  • Educated to degree standard
  • Accounting Qualification is preferred
  • MBA or equivalent qualification is preferred but not essential
17

Operations Support Senior Supervisor Resume Examples & Samples

  • Has to demonstrate good effort and result for the projects
  • Has to have good work ethic to complete the projects
  • Has to demonstrate leadership skills
  • Has good initiatives to find solution on process streamline in TTS Ops
18

MYS Ctsm Kl-operations Support Senior Manager Resume Examples & Samples

  • In-depth knowledge of payments/fund transfers
  • Familiar with DPO requirements and restrictions
  • Team management experience
  • With banking, finance or business background
19

Operations Support Senior Analyst Resume Examples & Samples

  • Strong financial and/or analytical skills
  • Displays strong initiative
  • VRU experience a plus
20

Rohq-gfds-operations Support Senior Analyst Resume Examples & Samples

  • Interface with business product processor and information warehouse operations teams to identify root cause for daily break
  • Ensure all breaks are assigned to a responsible party, logged into Incident Management System, and prioritized for action
  • Provide analytic support and subject matter expertise to business product processors and information warehouses
  • ITIL and ITSM experience would be a plus
21

Operations Support Senior Test Technician Resume Examples & Samples

  • Set up and operate a variety of test equipment
  • Test a variety of electronic units using prescribed test procedures
  • Configure and or verify regular test equipment to fit special tests
  • Interpret and record test results
  • Utilize a variety of diagnostic tools to troubleshoot to component level
  • Recognize and isolate test equipment failures; generate Test Support Engineering ticket
  • Perform high potential testing
  • Read and interpret assembly and test instructions, engineering prints, and schematics
  • Utilize computer systems (e.g. work instructions, labor charging, prints, and standards)
  • Process material requisitions in accordance with established procedures
  • Perform tasks to ensure product meets established quality standards
  • Generate Non-Conforming Material (NCM) reject tags , Unplanned Work Request, and troubleshoot log form
  • Perform Preliminary Material Review (PMR) functions
  • Determine area/work priorities to accomplish production goals and provide guidance to co-workers
  • Recognize and take steps to resolve test/work area issues
  • Maintain accurate records of all work performed
  • Train other employees and perform other duties as assigned
22

Rohq-isg-operations Support Senior Analyst Resume Examples & Samples

  • Functions as ISG Manila’s Chief of Staff, supporting the Manila Site on Management information (MIS), Finance & HR related tasks and Business Office Functions, working in partnership with the global ISG Business Office
  • Develop, maintain and enhance metrics package for the local management team and business users of the systems maintained by the team
  • Facilitate the design and adoption of a side wide capacity planning mode
  • Prepare and present regular submissions of metrics and updates for senior management
  • Support regional team management to ensure compliance with Travel and Expense Policy, space management, hardware/software, COB and other Operations and Technology administrative requirements
  • Understanding of Citi’s internal policies and processes and the ability to quickly identify areas for improvement
  • Experience with managing/coordinating various documentation work streams/ projects
  • Project management experience (desired)
  • Good knowledge of Outlook and MS Office Suite, including proficiency in Excel
  • Must possess good written and verbal communication skills
  • Strong leadership and collaboration skills across different geographic locations
  • Ability to work on several initiatives concurrently and adapt to changes in priorities
  • Willingness to be involved in all aspects of a task
  • Strong organization skills with excellent attention to detail and ability to focus on high quality work while under pressure
  • Taking ownership of allocated work and being accountable
23

Operations Support Senior Supervisor Resume Examples & Samples

  • Experience of working in a HR operational/administration environment, preferably in a HR Shared Service
  • Good understanding of various compensation and benefits policies, such as mortgage loan, medical and pension schemes
  • Working knowledge of HR systems (including PeopleSoft) highly desirable
  • Able to handle high volume of work & adapt to change
  • Able to plan and manage own time
  • Client-focused for exemplary customer services
  • Strong team player, willing to learn and share experience with other team members
  • 8-10 yrs related work experience in similar field
24

Operations Support Senior Analyst Resume Examples & Samples

  • Intermediate to senior level experience in a related role
  • Ability to effectively communicate with country/regional/global stakeholders
  • Understanding of legal, regulatory, tax and compliance need and implications for the countries/Region for which they have specific oversight responsibilities
  • Understand regional business objectives, marketplace, competitive environment and customer experience factors
  • Working knowledge of process mapping related project work
  • Knowledge or experience with Operational Readiness programs
  • Working knowledge of Systems Development Life Cycle (SDLC)
  • Project experience related to business requirements, functional design, testing planning and execution support
  • Demonstrated strong execution capabilities
  • Knowledge of agile methodology is a plus
25

MYS Ctsm KL Operations Support Senior Supervisor Resume Examples & Samples

  • Computer literate with advanced knowledge in Microsoft Excel and Powerpoint
  • At least 4 years experience in AML, banking operations, audit, risk and control, compliance or quality assurance role
  • Banking, Finance or Business background
26

Rohq-hrss-operations Support Senior Supervisor Resume Examples & Samples

  • 55% Production Activity (e.g. Problem Solving, Meetings, and Risk/Control)
  • 10% Customer Activity (e.g. senior management)
  • 5% People Relationship (e.g. Coaching, Performance Appraisal, Motivation, etc.)
  • Responsible for performance management and resource planning
  • Enter data (courses, classes, transcripts, etc.) into the GLMS as needed
  • Ensures all issues are addressed and resolved on a timely manner
  • Attends and actively participates in daily huddles, team meetings, etc
  • Facilitates or appropriately assigns facilitators of daily huddles and team meetings
  • Ensure to do monthly one on one sessions (for staff development and retention)
  • Promote and Encourage work/life balance through work prioritization
  • Lead and manage Operational Excellence
  • Strictly adhere to R&C policies and procedures such as but not limited to: adherence to secure workplace guidelines, mandatory compliance training, and identification/improvement of key risks areas
  • Additional R&C responsibilities
  • Solid people management skills that includes coaching, mentoring and performance appraisals
  • Strong business communications skills in all aspects (verbal, written and presentation)
  • Excellent customer service skills (proactive solutioning)
  • Proven administrative & documentation skills
  • Ability to manage multiple tasks and complex workload
  • Sound judgment in handling work assignments and difficult situations
  • Strong problem-solving skills (Analytical and Creative Problem Solving)
  • Ability to do effective process execution and capacity monitoring
  • 4-6 years professional experience with learning management systems and/or in shared services operations
  • Educated to diploma/degree level
27

Cbps-operations Support Senior Supervisor Resume Examples & Samples

  • Candidate must possess at least a Bachelor's/College Degree in BS Accountancy (preferably CPA)
  • Preferably Supervisor/5 years & up
  • Experienced employees specializing in Banking/Financial Services or equivalent
  • With audit work experience
  • With experience in BPO set up, statutory rules and reporting (i.e. PEZA, BIR), US licensing and transfer pricing
  • Willing to work on shifting schedule
  • Excellent knowledge in MS Excel
  • Full-Time position available
28

Operations Support Senior Manager Resume Examples & Samples

  • Manage and lead ACG Operations function with oversight of Account opening and maintenance for various products Significant people management and development responsibilities
  • Oversight of ACG control environment
  • Liaison with the senior management within Business units supported
  • Implement process enhancements to improve turnaround time of account opening and maintenance requests
  • Ensure team SLAs are met
  • MIS reporting to senior management
  • Establish best in class escalation processes and drive engagement with Middle Office
  • Delivery on targets and objectives in line with timelines dictated by BAU & remediation programmes
  • Daily monitoring of account activity to ensure all regulatory requirements are met
  • Liaison with other ACG teams to support the Accounts function, such as KYC/Compliance, Entity Data, Client Onboarding Implement process enhancements to improve turnaround time of account opening and maintenance processes
  • Excellent knowledge/understanding of control environment
  • Experience of working within a regulatory/control / operations environment, preferably in a management capacity
  • Familiarity with external products and services that add value to client and account data management
  • Strong people management and leadership experience
  • Good knowledge of MS Office Suite, including proficiency in Excel
  • Strong leadership and teamwork skills in a local setting, as well as across different geographic locations
  • Strong organisational skills with excellent attention to detail
  • Good academic qualifications would be desirable (Bachelor’s degree)
  • Strong control background and/or experience, operational reference data advantageous
  • Financial services related qualifications would be advantageous (e.g. IAQ or similar)
  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills
29

Rohq-gs-operations Support Senior Analyst Resume Examples & Samples

  • Manager’s Control Assessment (MCA) monitoring and testing
  • Corrective action plan monitoring on open risk issues
  • Ensuring effectiveness of the continuity of business plans
  • Sarbanes-Oxley 404 requirements
  • Records Management support
  • Fraud management support
  • SIRT/Incident reporting/escalation support
  • Reporting of operational and control metrics
  • Information security awareness, management and reporting
  • Lead CSS Risk and Control and pre-audit peer reviews in countries across the region
  • Provide support to the ongoing enhancement and implementation of a consistent MCA program globally
  • Facing off on Internal Audit (IA) reviews, both of CSS entities and country infrastructure entities where CSS is in scope
  • Support CSS Global Risk and Control Head in efforts to manage the reduction of Supplier counts linked to General Services in CASP and properly align to the correct businesses based upon General Service’s country role(s) and CSS and non-CSS business spend with the Supplier
  • Provide support to the CSS APAC risk, control and compliance effort, specifically focusing in the areas of Information Security (IS), Continuity of Business (CoB), records management, vendor management, fraud management, and other operational risk aspects including MCA
  • Act as the Business Recovery Coordinator (BRC) on specific CSS APAC CoB Plans
  • Act as a consultant/Subject Matter Expert on policies and procedures, risk mitigation, compensating/mitigating controls
  • Manage the relationship with in country compliance and control functions
  • The ability to travel is a pre-requisite
30

Operations Support Senior Analyst Resume Examples & Samples

  • Responsible to Comply with RM policy and standards in Business, Global Function and Region
  • Managing the inventory for the Country Retention Schedules
  • Acts as Liaison officer for MEPS+ industry wide testing to facilitate communication between MAS & all Operations departments within Citigroup on the testing scope and requirements
  • Support the departments on MEPS+ related testing by providing guidance and solution on issues encountered by users to ensure testing is successfully completed per Central Bank testing schedules
  • Co-ordinate with IT support, SWIFT Support, SWIFT business partners and buddy bank to ensure that all the system’s are available for testing
  • Perform Investigations of unidentified MEPS+ messages ensuring funds are returned correctly and in a timely manner
  • Work closely with the Outsourcing business sponsor to review and enhance the quality of the BOP for submission to SOC
  • Review the BOP and advise business that engage service of the service providers to put in place appropriate safeguards and controls to protect Citi’s assets and interests
  • Document findings and report to the Outsourcing Committee as appropriate, and resolve all issues or disputes in timely manner
  • Monitor Deferred, nostro, LBV items and escalate if those violate Ageing bench mark
  • 2-3 years Banking experience in Control Function
31

Operations Support Senior Analyst Resume Examples & Samples

  • Ensuring robust control in all Operations related process and accounts
  • Partnering with Operations to strengthen controls
  • Monitoring GL account balances and movements
  • Proactively identifying red flags in the process
  • Proactively identifying high risk accounts
  • Daily monitoring of Product processor and GL balance
  • Daily monitoring of balance buildup in the accounts
  • Detailed analysis of specific GLs
  • Coordination with BSCG on control related matters
  • Daily monitoring of Transitory accounts
  • Daily reconciliation of Deferred accounts, tracking of ECS rejects
  • Perform detailed proofs review for operations
  • Coordination with Region on Control related issues
  • Ensure clean audits by ARR/RBI/Statutory/Concurrent Auditors
  • Preferred CA
32

Rohq-cto-gpa Operations Support Senior Analyst Resume Examples & Samples

  • Initiate process improvement and setting standards
  • Head primary functions in support of building the team
  • Detail-oriented and analytical
  • Must have the ability to work in a team environment and be a leader as needed
  • Logical minded person who can understand complex issues and think about them with precision
  • Total relevant experience of 8+ years in the industry
  • Process Improvement Projects
  • Project Management
33

MYS Ctsm Pg-operations Support Senior Analyst Resume Examples & Samples

  • How data and operational processed executed and used holistically within front to back transactional flows, and potential risks inherent within these flows
  • Reference data/TTS Account services and products would be an advantage
  • Ability to manage control practices demonstrating a risk-based approach
  • Possess the ability to work with various levels of management and build and maintain effective working relationships
  • Further risk related qualifications would be beneficial
34

Public Sector Operations Support Senior Associate Resume Examples & Samples

  • Managing engagements
  • Maintaining project economics while maintaining flexibility for unanticipated issues
  • Developing, writing, presenting and facilitating discussions on strategy to all levels of industry audiences, clients and internal staff and managementThis role supports client work contractually requiring US Citizenship and a Secret Level Security Clearance
35

Citibank Berhad Kl-operations Support Senior Supervisor Resume Examples & Samples

  • Candidate must possess at least a bachelor's degree with more than 5 years related work experience in similar field, preferably in an HR Shared Service Center
  • Possess GL and/or proofing related work experience
  • Good accounting background
  • Payroll Management–Experience in payroll function
  • Knowledge in Accounting/Finance principles is required
  • Working knowledge in HR systems and shared service center tools
  • Experience in a supervisory role is an added advantage
  • Proficient in the use of workstation applications
  • Able to handle high volume of work and adapt to changes
  • Good problem-solving skills; is able to grasp complex issues and provide solution
  • Analytical and organized, with attention to detail
  • Courteous and diplomatic when communicating with stakeholders
  • Knowledgeable in identifying risks and in implementing controls
36

Internal Audit Operations Support Senior Analyst Resume Examples & Samples

  • Builds and manages a world class Operations function for the NAM region, ensuring compliance with all applicable regulatory, legal entity, transfer pricing, tax and financial requirements
  • Contributes to and implements operating policies consistent with policies and objectives and ensures their adequate execution for the region
  • Supports the SVP Operations NAM in the regular and systematic evaluation of overall operations in the NAM region
  • Partners and supports the senior IA leaders in driving regional performance and effectively managing the region including driving audit plan delivery and ensuring consistency across various teams
  • Directs internal operations to achieve desired results for operational criteria/metric
  • Participates in the development, oversight and delivery of strategic initiatives which form part of the IA Strategic Plan
  • Directs the development and installation of policies, procedures and controls, to promote communication and adequate information flow, and thereby solidifying management control and direction of the enterprise
  • Directs and owns the premises and logistics of the IA organization to ensure effective and smooth activities are established and maintained around the world
  • Leads the coordination of Continuity of Business and Crisis Management for the region
  • Assists in the coordination of resource planning and recruitment activities for the region
  • Proactively leads the strategic development and execution of on-boarding and off-boarding of new joiners, internal staff transfers, consultants and contractors, working with HR, line managers and local support staff
  • Provides as hoc information requests as deemed necessary, working closely with the global MIS team
  • Experience in a related role with experience in business, functional and operational management
  • Strong financial management background
  • Proven ability to execute concurrently on a portfolio of high quality deliverables according to strict timetables
  • Effective influencing skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views. This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style
  • Good leadership skills with a proven track record in collaborating across diverse teams and making a positive impact on the organization
37

Operations Support Senior Supervisor Resume Examples & Samples

  • A proven track-record in leadership within Operations organization
  • The ability to identify and develop talent
  • A strong process engineering skillset
  • Experience in managing and reducing operating cost
  • Excellent communication skills and the ability to deal with stakeholders at all levels in the firm
  • Some experience in representing your firm at industry forums
  • A high-level of awareness of current regulatory and industry topics
  • Outstanding risk management skills
  • The ability to work effectively in a highly-paced, dynamic and constantly changing environment
  • Ability to manage personnel, providing team governance and oversight
  • Can clearly demonstrate strong attention to detail
  • Computer literate and ability to grasp several in house systems quickly
  • Literate. Ability to detail issues, in writing, in a clear, accurate and concise manner
  • Demonstrates sound judgement and professionalism in decision making/problem solving, escalation
  • Good Microsoft skills including Excel, Word and Outlook
38

MYS Ctsm Kl-operations Support Senior Supervisor Resume Examples & Samples

  • Required: Computer Literacy with advanced knowledge in Microsoft Excel and Powerpoint
  • Required: At least 3 years experience in AML, banking operations, audit, risk and control, compliance or quality assurance role
  • Banking/Finance/Business background
39

MYS Ctsm Kl-operations Support Senior Manager Resume Examples & Samples

  • Manage the Regional Team of CI experts and analysts
  • A member of the Regional hub’s leadership team with direct accountability to have oversight for all continuous improvement opportunities in the Region
  • Chair the Regional continuous improvement Steering Group to validate the performance of all continuous improvement initiatives so that real bottom line benefits (alert volumes, time and cost savings) are achieved
  • Act as the key interface for the regional hub on all matters relating to Change Management and Business Process Improvement to ensure the business can replicate best practices globally
  • Assist in coaching and training team leaders and team members from a quality standpoint
  • Make recommendations on organizational and process improvements required to grow the regional hub while maintaining high quality and efficiency standards
  • Build a culture of high performance and development by setting high expectations for staff, providing opportunities for development, personally providing feedback and coaching to individuals, and rewarding high performance
  • Minimum of 3 years’ experience as a Certified Lean Six Sigma Black Belt, in delivering CI in a complex, multi-national banking environment (Experience of Citi desirable) as an asset
  • Previous manager position and people management
  • Experience leading virtual teams through successful change projects
  • Broad cross-border experience with previous responsibility for operational delivery of customer requirements
  • Strong quantitative, analytical and systems thinking skills
  • Minimum of 3+ years of practical experience within continuous improvement, process re-engineering, project and program management
40

Rohq-cto-gfts-operations Support Senior Analyst Resume Examples & Samples

  • Understanding Functional Requirements documentation
  • Completing projects, and OSC Cases, within expected time frames
  • Coordinating and planning work activities, meetings and other tasks that demonstrate leadership with measurable results
  • Training teams on new OSC functionality
  • 5+ years of experience with enterprise systems support, systems operations or technical/business analyst
  • Strong analytical skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
  • Experience with MS Office Suite is a must
  • Ability to collaborate effectively within the team as well as with cross-functional team members
  • Good understanding of Project Management, Software Development Life Cycle and documentation/technical writing techniques
  • Experience with capturing functional requirements with models and data flows
  • Experience with HP Quality Center, PeopleSoft CRM platform, PS Query, SQL, and Business Objects is a plus
  • Knowledge of HR Shared Services is a plus
  • Ability to communicate effectively with systems technology, business staffs and multiple layers of management
  • Demonstrated ability and experience in negotiation, facilitation and consensus-building
  • Proven ability to ask probing questions and obtain thorough and relevant information
  • Ability to participate in defining strategic solutions and develop plans to accomplish project objectives
41

Cbps-operations Support Senior Supervisor Resume Examples & Samples

  • Experienced employee specializing in Banking/Financial Services or its equivalent
  • With experience in BPO set up, statutory rules & reporting (i.e. PEZA, BIR), US licensing & transfer pricing
  • Full-time position available
42

Operations Support Senior Analyst Resume Examples & Samples

  • Working and coordinating with a multidisciplinary group of business leads, operations managers and technologists
  • Documentation of platform processes, procedures and training materials
  • Lead discussions and requirement gathering sessions, reaching consensus and recommending solutions on system issues and projects
  • Testing features and functionality in planned software releases
  • Coordinating the resolution of operational activities performed by the production support team
43

Rohq-hrss-operations Support Senior Analyst Resume Examples & Samples

  • 30% Production Activity (e.g. Problem Solving, Validations/Approvals, Mtgs, Risk/Control, Reports, Documentations)
  • 20% People Relationship (e.g Coaching, Perf Appraisal, Motivation, etc.)
  • 5% Re-Engineering (e.g Process Improvement, Productivity Savings)
  • 10% Project Management (e.g. Oversight/Sponsor of initiatives, Coordination and Participation on HRSS wide projects)
  • 15% Supervisory (e.g Capacity monitoring, Work Load Management, etc.)
  • Oversight of Team Scope and Service on batch processing, data quality and standards, and data reconciliations across system
  • Performs data reconciliation, rejection review and resolutions
  • Analyse business request on new data usage, assess impact to different systems, and propose data standards
  • Performs techno-functional support on user queries logged via Online Service Center (OSC)
  • Performs due diligence with thorough investigation prior to reverting to users on findings or escalating to technical team
  • Actively participates and contribute in creating best in class standards/process around service excellence on data quality, standards and batch monitoring
  • Actively participates in various operations calls and global / regional calls with various functional teams, including during non-work / shift hours to collaborate with teams in different time zones
  • Monitors and provides instructions / training to data entry teams and tier-1 teams with the objective of tier-1 being able to independently resolve basic user issues
  • Takes responsibility for any ad-hoc tasks / initiatives assigned
  • Able to work on weekends when necessary for weekend related activities
  • Regular 1:1 session with team to ensure continuous employee development and engagement
  • For details: Refer to Leadership of Others
  • Demonstrates multi-tasking ability, analytical skills, problem solving skills and a consistent record of on time delivery. Good customer service is mandatory
  • Must be analytical, creative, hardworking, a team player and must support the concept of “fun” in the workplace
  • Must be a self-starter and able to work independently in a fast paced global environment
  • Minimum of 6 years experience in managing system support team handling HR related applications
  • Expertise in batch monitoring function
  • Expertise in HR data fields, standardization, review and reconciliations function
44

Operations Support Senior Analyst Resume Examples & Samples

  • University graduate preferably in Accounting and Finance
  • Minimum 5 years experience in MIS analysis, expense management or project management role
  • Strong quantitative and analytical skills
  • Strong attention to details, but also to see the big picture
  • Strong Microsoft Excel spreadsheet and PowerPoint
  • Organized and able to plan, prioritize and execute tasks in a timely manner
45

MYS Ctsm Kl-operations Support Senior Analyst Resume Examples & Samples

  • Allocating and managing work across a team monitoring corporate/retail banking/private banking client transactions to detect any suspicions of money laundering or terrorist financing activity
  • Planning and managing optimization projects execution to the agreed timeframes
  • Line management responsibilities for analysts, including performance management, coaching, hiring and training
  • Manages optimization projects to meet required time standards and works with regional and global counterparts to implement consistent and repeatable global methodology
  • Supports implementation and execution of thorough documentation policies and standards to meet regulatory, Internal Audit and other third party expectations
  • Supports the high number of requirements from Compliance/Regulatory perspective including defining processes/solutions, enhancing sampling approaches, coordinating data sourcing, performing data quality reviews, etc
  • Allocates alerts to analysts for investigation of transactional activities to detect any suspicions of money laundering activity
  • Validates and authorizes submissions of requests for further information, escalations or suspicious activity recommendations
  • Uses global standard policies, procedures and tools
  • Operates within agreed optimization project timeframes and confidentiality standards
  • Global optimization reports preparation and participation in optimization related calls
  • Builds and applies knowledge of money laundering processes
  • Schedules work assignments and supports capacity planning
  • Assists in the development and implementation of improvement plans with quality assurance personnel
  • Ensures support for the business in matters relating to all stakeholders
  • Supports the successful accomplishment of internal Risk Control, and Self-Assessment (MCA) policies, as they apply to the department
  • Reviews system access request to ensure that only the appropriate level of access is granted to employees
  • Performs various other duties as assigned within AML Hub
  • Ability to deal with all levels of management
  • Ability to work with virtual users and a global team located in different hubs
  • Minimum 5 years working experience with 2 years’ experience in AML Monitoring
  • Experience in TL backup role preferable
  • Strong performance record with a history of increased responsibility, and task/project delivery
  • Banking/Finance/Business background
  • Knowledge of AML regulations and trends. ICA/ACAMS certificate desirable
46

MYS Ctsm Kl-operations Support Senior Analyst Resume Examples & Samples

  • Understanding the objectives of the Optimization Program and translating them into achievable, timely goals for the Alert Specialist Team, to meet the Optimization timetable
  • Coordinating the goals and activities of Alert Specialists
  • Generating workflow reports pertaining to Analyst activity, scheduling, and resource planning
  • Reporting progress and escalating issues on a regular basis to the Global Head of AML Optimization
  • Acting as a sounding board for Alert Specialist Team queries and escalating questions, where appropriate
  • Assisting in the development and implementation of improvement plans as each baseline Optimization review is completed
  • Collecting required information and statistical data to perform statistical and trend analysis
  • Providing assistance on ad-hoc projects, as needed
  • Diploma/Bachelor Degree/Master Degree
47

Citibank Berhad Kl-operations Support Senior Supervisor Resume Examples & Samples

  • Project review ( BRD and test result) before project cut over
  • Concall on various projects, meeting and process re-engineering
  • Review GL accounts which under abnormal ageing date and under second level of escalation matrix
  • Ensure MIS reporting are reported and completed on timely manner
  • Review and attend escalated KPIs are closely tracked for inter-affiliate activities
  • Review and ensure latest activity updated in e- DCFC, related to ISU process
  • Monthly IA submission to BNM
  • Monthly business call with ISU to review on the monthly performance
  • To perform review such as capacity plan and business highlights for ISU MY and ISU TCS
  • Ensure TCS invoice been process on time
  • Perform review on the monthly proof call submission on the open GL and proof certificate upon PO submission
  • Monthly proof call submission (backup function)
  • Contact monthly unit meeting
  • Review TCS SOW, RCSA and delegation memo
  • EERS review for ISU TCS
  • Review and ensure process flow (ISU MY & ISU TCS) been renew and sign off
  • Degree or minimum diploma with at least 2 years experience leading a unit, reconciliation, meeting the standard of work policy, projects
  • Knowledge in Finance and Accountancy is an advantage
48

Rohq-hrss-operations Support Senior Manager Resume Examples & Samples

  • Lead the implementation of process strategy and establish COE models for business processes within the CSCs, that incorporate a unique set of skills or body of knowledge, in support of Global product strategies
  • Catalyst for Change and drive continuous improvement and support reengineering initiatives
  • Identify process improvement opportunities, drive productivity, automations and continuous improvement, process standardization and best practices implementation
  • Conduct process checks to ensure consistent execution of processes across Asia and review process documentations and provide technical support in accordance with standard
  • Support regional implementation of global initiatives and represent Asia to share best practices and recommendation on Process design in consultation with Regional and Global Product Leads
  • Provide process guidance to Migrations/ transitions team and provide input to testing plans and identify potential risks for future global Accounting projects, systems and vendor migrations and location strategies
  • Support various global visits at the center with Accounting process focus
  • Stay informed of new technology, process changes and enhancements to HRMS/PeopleSoft/ Global Payroll and GL and related Accounting systems impacting Payroll and Comp. & Ben. Processes
  • Develop Process Change Request solution for operational reqts. and support change management for processes for the accounts
  • Identify skills gaps, and initiate training to address the issues and provide support in the design of HRSS Accounting and other related-process specific training materials
  • Accountable for the implementation of standard Payroll & C&B Accounting and related governance, holding regular business performance reviews and meetings to resolve issues in a timely manner and ensure efficient delivery of HRSS Accounting services working w/ various HRSS Payroll, Acctg. & Comp. and ben. teams and their vendors in place for various countries within the region
  • Assist with Operational strengthening initiatives, rectifications and stabilization efforts in-country or in the CSCs
  • Escalates issues to Regional Product Head and provides assistance and support in root-cause analysis of incidents. Provide support in carrying out preventive and corrective actions for resolution of issues using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure
  • Support Transitions, Projects and Audits, as needed and various regional productivity and Asia initiatives by service delivery teams and CSCs in alignment w/ regional product priorities and strategies. Simplify and involve team members in re-engineering of processes to streamline, automate and/or outsource processes to increase efficiency, reduce complexity and eliminate unnecessary cost. Contribute to a culture of continuous improvement within HRSS to support Service Delivery achieve productivity goals
  • Ensures compliance with regulatory reporting and submission of reports and payments. Conducts own internal audit on own areas ensuring Citi's and HRSS information is secured at all times
  • Build back-up and COB reqts. and provide critical back-up support where and when necessary in managing the entire HRSS Accounting function while meeting all accuracy, timeliness, satisfaction and NPS metrics
  • Provide support in ensuring policies and procedures (knowledge library) are in place and updated regularly for Accounting administration and processing, ensuring all processes are clearly documented in a timely manner
  • Responsible for providing regional support to HRSS Payroll & C&B accounting teams and risk & control teams in ensuring appropriate controls are in place and all processes are maintained in an audit ready state at all times, to meet compliance and corporate governance standards
  • Learns the capabilities of each HR application as well as local HR policies in order to support customers’ inquiries and support various initiatives on improving customer experience
  • Accountable for setting performance expectations with team members, regularly reinforcing goals and providing coaching and feedback on their performance in one on ones
  • Identify various functional and training reqts., mentor and develop others (formal and informal training)
  • Multi-skill team members to eliminate single person dependencies to ensure there is sufficient back-up support for critical functions provided by the team
  • Accountable for regularly monitoring customer and HR partner satisfaction/NPS feedback and Business Performance Metrics to identify pain points and implement solutions and actions with the team to continuously improve the customer and HR partner experience
  • Escalates all increases in one time HRSS Accounting and vendor expenses to the Regional product head for review and approval
  • Performs other related functions that may be assigned from time to time, or as deemed necessary
  • Graduate of Finance, Accounting or any Business related courses
  • Internal Knowledge and experience w/ Citi GL Systems, FRO or Finance will be an advantage
  • At least 8 years Acctg. related experience, with several years of people management responsibility
  • In depth knowledge of various Payroll and C&B Accounting legislation and significant processes ie: tax, statutory contributions and other regulatory reqts
  • Demonstrated ability to drive projects and process improvements,establish good working relationships with customers and Regional counterparts
  • Demonstrated ability to respond promptly, thoughtfully and effectively to changing work environments, changing priorities, and new situations. Knows the importance of constant feedback to supervisor and customers
  • Comprehensive knowledge of Accounting processes and systems across diff. countries
  • Ability to multi-task, influence others, possess analytical and problem solving skills and a consistent record of on time delivery
  • Must possess good English communication skills – written, verbal, interpersonal and presentation skills
  • MS Office Suite skills (Word, Advanced Excel, PowerPoint, Outlook)
  • Experience on systems, process, country migrations
  • Ability to work w/ cross-functional teams and within a multi-cultural environment
  • Flexible and mobile- ie.willing to travel or take-on interim assignments to various countries
  • Work across multiple countries and service delivery teams and CSCs on seamless end to end delivery of HRSS Payroll and C&B Accounting operations
49

Cbna-o&t-operations Support Senior Analyst Resume Examples & Samples

  • Degree with a minimum three-year experience in a customer service environment
  • Workforce and Capacity Management is an advantage
  • Ability to influence and inspire key stakeholders
  • Demonstrate the ability to work effectively across business lines and to influence others
  • Attention to detail and ability to manage multiple tasks and prioritize work to ensure delivery to deadlines
50

Operations Support Senior Analyst Resume Examples & Samples

  • Assists in building and managing a world class Operations function, ensuring compliance with all regulatory, legal entity, transfer pricing, tax and financial requirements, promoting global harmonization of Operations functions across Citi regions
  • Assists and at times leads strategic initiatives, efficiency initiatives and control initiatives in IA on behalf of management
  • Contributes to and implements operating policies consistent with policies and objectives and ensures their adequate execution
  • Supports the Global Head of Operations in the regular and systematic evaluation of overall operations in the NAM region and globally
  • Directs the development and installation of procedures and controls, to promote communication and adequate information flow, and thereby solidifying management control and direction of the enterprise
  • Ensures that all activities and operations are performed in compliance with local, state, and federal regulations and laws governing business operations
  • Establish and implement controls and processes to enhance the accuracy of IA operational data, working closely with the IA MIS team and Chief Auditors
  • Provides as hoc information requests as deemed necessary, working closely with the global MIS and Resource Efficiency Management team
  • Assists in local/regional office administrative support
  • Experience in a related role with experience in business, functional and operational management
  • Internal Audit experience, and an understanding of Internal Audit methodologies and the current regulatory environment
  • BA/BS or equivalent. Related certifications (CPA, ACA, CFA, CIA, CISA, CA or similar) are a plus
  • A self-aware, self-confident individual who has well developed listening skills, and an ability to engage a group of accomplished business unit heads who are partners to the IA audit team with regards to operational activities
  • Effective influencing skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views. This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style
51

Operations Support Senior Supervisor Resume Examples & Samples

  • 70% Production Activity (e.g. GL accounting, Reconciliation, Proofing Substantiation, Statutory Remittances, Audit readiness)
  • 15% Customer Activity (e.g. FRO/ BSS, Finance, HR, senior management)
  • 10% Participate in Process improvements, Re-engineering projects
  • 5% People Relationship (e.g. Training team members on payroll related GL processes)
  • Operations Management
  • Accountable for the end to end management of the GL Accounting function while meeting all accuracy, timeliness, satisfaction and NPS metrics
  • Accountable for posting compensation entries, reconciling payroll related GL accounts and preparation of ad hoc reports
  • To ensure the accounting entries are posted on time and accurately
  • Review of accounts to ensure no overdue balances are appearing in those accounts. To highlight issues and resolve them
  • Responsible for ensuring appropriate controls are in place and all processes are maintained in an audit ready state at all times to meet compliance and corporate governance standards
  • Accountable for setting performance expectations with team members, regularly reinforcing goals and providing coaching and feedback on their performance
  • Escalates issues to the Portfolio head and resolves issues to closure using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure
  • Assists with providing information for Portfolio head, HR, Finance , business units and employees on GL accounting
  • Actively participates in discussions to simplify, streamline, re-engineer, automate and/or outsource processes to increase efficiency, reduce complexity and eliminate unnecessary cost. Contribute to a culture of continuous improvement within HRSS to support achievement of productivity goals
  • Accountable to ensure that GL accounting manual and procedures (knowledge library) are reviewed and updated at least every 6 months and when changes are made to processes
  • Comprehensive knowledge on accounting standards
  • Demonstrated team leadership experience
  • Demonstrated success in identifying and resolving issues with strong issues management skills
  • Continuous improvement mindset with the ability to identify process improvements to improve the customer and HR partner experience
  • Ability to work in an environment where compliance with processes and procedures is of priority
  • Proven project management and change management experience
  • Excellent communication skills including written, verbal and interpersonal
  • MS Office Suite skills (word, advanced excel outlook)
  • Ability to work in a fast paced environment, under pressure and with constant deadlines
  • Highly motivated, organized and methodical
  • Customer Service Oriented - Helpful (Vanilla Flavored Responses)
  • Communication - Business Verbal
  • Communication - Business Presentation
  • Supervisory (eg process execution, capacity monitoring, etc.)
  • Educated to university or college degree with Finance
  • Strong understanding of operations management
  • Accountable for job responsibility
  • Aspires to grow and succeed in Citi
  • Understands GROW model
  • Drives execution
  • Discusses team member IDP and works to come to agreement to areas for execution
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CMT GC Program & Operations Support Senior Analyst Resume Examples & Samples

  • Programs/Initiatives (e.g. Annual Sales Origination Session)
  • Other Ad hoc Requests – Prepare data/materials for meetings as required
  • Great attention to details
  • Good communication and interpersonal skill – Ability to communicate and liaise with account leads, leadership team
  • Finance/accounting knowledge and background is preferred
  • Education: Undergraduate or graduate degree
  • Work Experience: 5 years or more
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Regional Operations Support Senior Associate Resume Examples & Samples

  • 1+ years experience
  • Advanced Diploma to a Bachelor's Degree
  • Ability to perform physical tasks as-needed to complete special projects within a data center environment such as lifting heavy spools of cable; pulling cable through overhead cable trays; and/or installing cage mesh
  • Extensive experience with data center skills such as installing/moving equipment and large-scale cabling projects. Ability to design integrated structured cabling and cable tray solutions. Use of Visio and Microsoft Office products such as Outlook, Word, Excel, and PowerPoint
  • Able to travel to IBXs, domestic and international for installations, support, follow-ups and training
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TI&E Technology Fulfilment Global Operations Support Senior Specialist Resume Examples & Samples

  • Develop and Maintain the Sales Work Site SharePoint
  • Maintain distribution lists
  • Coordinate with OG KX Personnel to Include Alliance Specific Content
  • Meetings
  • Assist in planning, organizing and facilitating GU Resale Leader Meetings (Stakeholder, Resale OG leaders
  • Meetings) (Drive Agenda Creation/Content Development //Logistics/Coordination // Budget)
  • Four year BA/BS degree or equivalent work experience
  • 5+ years of work experience, including 2+ year of supervisory experience
  • May be required to travel occasionally
  • May be required to work from home occasionally
  • May be required to attend conference calls outside of normal working hours
  • Excellent oral and written communications skills in English language
  • Team building, coaching and training delivery
  • Problem solving and root cause analysis
  • Confidence and poise in interactions with senior executives
  • Highly proficient in Microsoft applications (Word, PowerPoint, Excel, IE, Outlook)
  • Understanding of basic finance concepts for a services company
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Rohq-vmu-operations Support Senior Analyst Resume Examples & Samples

  • Customer Service / Sales experience necessary
  • Excellent communication skills required - both verbal and written
  • Strong problem solving and influence skills required
  • Strong interpersonal skills with proven experience in working effectively in a team environment
  • Acute attention to detail and follow through
  • Excel, Word and PowerPoint skills
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Citibank Berhad Kl-operations Support Senior Supervisor Resume Examples & Samples

  • 55% Production Activity (eg Problem Solving, Meetings, Risk/Control)
  • 10% Customer Activity (eg senior mgmt)
  • 25% Supervisory (eg Capacity monitoring, etc.)
  • 5% People Relationship (eg Coaching, Perf Appraisal, Motivation, etc.)
  • Pre-employment screening for Malaysia
  • Resolves Mid-to-Complex discrepancies in the background checks
  • Performs HR Admin Tasks catering to Pre-emp activities
  • Manages OSC provider groups and workload distribution for the PG
  • Acts SMEs for assigned process and updates the ops manuals
  • Monitors background screening checks and escalates to Operations manager cases not completed within policy
  • Insurance Benefit enrolment
  • Employee Personal File Management including but not limited to sorting, tracking, filing and warehousing
  • Handling various adhoc reports
  • Manages OSC Provider Groups and workload distribution for the Provider Group
  • Generating employment letters such as Reference Letter, Transfer Letter, Probation Letter, Contract Renewal, etc
  • Responding to employment verification requests from external entities for active and resigned employees
  • Execution of records management policies/practices for employee life-cycle documents
  • Updating the Citi Time Management System for extended employee leaves
  • Management/Endorsement of HRMS data update submission to CSC
  • Releasing of relevant exit mails to employee and stakeholders
  • Tracking of employee clearances and management of off-boarding tracker status
  • Processing of redundancy (Reduction-In-Force) packs
  • Handling various adhoc reports such as benefits and payroll related reports
  • Supervises a medium size team of Pre-Employment Screening Analysts, ensures implementation/execution of actual stepo byo step processes and effectively allocates work to the team
  • Performs HR Admin Tasks for sensitive requests (HRSS Manila and HRSS Regional team populace)
  • Manages team workload distribution
  • Assist in issue investigations and identify action plans/resolutions
  • Responsible for the day to day operations stability via the daily metrics of the team/BPM Report (volume, turnaround time and quality)
  • Effective load and resource planning
  • Attends and actively participates in Daily huddles, team meetings, etc
  • Senior Analyst - Provides expertise in area and an advanced level of understanding of ELC processes
  • Resolves difficult and complex work
  • Minimal supervision required
  • Focusing on higher profile/impact/Senior management request and escalations
  • Strictly adhere to R&C policies and procedures + Additional Risk and Controls
  • Responsibilities such as
  • Re-engineering, process improvement skills
  • Highly motivated, organised and methodical
  • Self-starter and Leadership
  • Operational experience in a shared services environment
  • Experience of working in a virtual team
  • Multi-tasking
  • Administrative Documentation
  • Customer Service Oriented - Proactive Solutioning, Providing Options
  • Communication - Business Written
  • Analytical
  • Creative Problem Solving
  • Educated to university or college degree
  • Strong operations management background
  • MBA or equivalent qualification preferred but not essential
  • Uses GROW model in organizational issue resolutions and team discussions
  • Prepares IDP, actively discusses with direct manager for next steps, proactively monitors progression
  • Aspires for long term growth within Citi
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Operations Support Senior Supervisor Resume Examples & Samples

  • Accountable for processing, checking and signing off on end to end payroll GL and other related transactions for all legal vehicles administered by HRSS Dalian Service Center covering all business segments and all types of employees
  • Responsible for the security and confidentiality of sensitive data that will be handled
  • Responsible and accountable for general ledger and reconciliation along with responding to any Finance related queries as well as any proofing related queries. Liaises with our payroll vendor on special payroll instructions and other related requests of our stakeholders
  • Responsible for keeping up to date knowledge on key HR and GL applications required to assist in processing payroll GL
  • Helps in liaising with HR, Business Units Employees, Direct Managers and Management on payroll inquiries
  • Administers and supervises direct reports within the Payroll Team
  • Calls daily huddles for the team to discuss daily operations outcome
  • Sets one on one or catch up meeting with direct reports and or Payroll team
  • Recommends rewards for the team members
  • Provides feedback to the Payroll Manager
  • Makes timely and proper escalations for big issues, concerns and incidents
  • Provides support for projects as required such as continual improvement and standardization of payroll operations and systems
  • Provides support and help needed by the team on ad-hoc requests
  • Ensures the operating manual procedures are reviewed and updated yearly and when necessary
  • Contributes to a culture of continuous improvement within the HRSS team
  • Prepares the monthly Payroll Close Report
  • Coordinates monthly with Finance, HR and other Business Units involved in the sales incentives plan reconciliation
  • Encourages the team in participating and giving support in the different re-engineering and innovation programs
  • Comprehensive and working knowledge of payroll systems
  • Demonstrates payroll management experience
  • Knowledgeable in various general ledger and sub ledger system/s
  • Minimum 3~ 5 years GL and/or proofing related work experience
  • Flexible and team-oriented, willing to learn and share experience with other team members
  • Customer service focus
  • Demonstrates team leadership ability
  • Excellent written and spoken communication and interpersonal skills
  • Knowledge on advance excel and basic Microsoft Office
  • Ability to work under pressure and deadlines
  • Understanding of payroll legislation and processes such as tax annualization and statutory contributions
  • Business process improvement experience
  • Control conscious
  • Reward results - promote meritocracy
  • Act with integrity - do what is right
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Operations Support Senior Manager Resume Examples & Samples

  • This is a senior management role ensuring the effective running of all operational aspects of HR Shared Services (in conjunction / collaboration / partnership with Regional / Global Process / Product Leads). Enumeration of the processes are per below (per the HRSS Level 1 Taxonomy)
  • Compensation and Benefits
  • Learning
  • Payroll
  • Employee Life Cycle
  • Non Employees
  • Fluent in written and spoken Mandarin & English
  • Uses GROW model in organizational issue resolutions and team discussions
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Citibank Berhad Kl-operations Support Senior Supervisor Resume Examples & Samples

  • 10% Customer Activity (eg Senior Management)
  • 5% People Relationship (eg Coaching, Performance Appraisal, Motivation, etc.)
  • Accountable for ensuring Compensation & Benefits processes are performed in accordance with agreed procedures while meeting all accuracy, timeliness, satisfaction and NPS metrics
  • The Compensation & Benefits Lead should have in-depth understanding of Compensation & Benefits objective, principles, guidelines, policies, procedures, and country or regional specifics
  • Actively participates in and delivers on actions from daily huddles and team meetings
  • Recommends to APAC HRSS Compensation & Benefits Manager recognition and rewards for payroll team members throughout the year
  • Accountable for daily monitoring of OSC cases to ensure all cases are closed within SLA
  • Escalates issues to the APAC HRSS Compensation & Benefits Manager and resolves issues to closure using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure
  • Actively participants in discussions to simplify, streamline, re-engineer, automate and/or outsource processes to increase efficiency, reduce complexity and eliminate unnecessary cost. Contribute to a culture of continuous improvement within HRSS to support achievement of productivity goals
  • Actively monitors customer and HR partner satisfaction feedback and Business Performance Metrics to identify pain points and identify solutions / actions with team members to improve the customer experience
  • Accountable to ensure Compensation & Benefits operations manuals and procedures (knowledge library) are reviewed and updated at least every 6 months and when changes are made to the processes
  • Performs other related functions that may be assigned from time to time, or as deemed necessary by the business
  • Ensure strong back-up system is in place. The Compensation & Benefits Lead is expected to know all the processes of the specialist as in the event of contingency where the other specialist cannot cover, the Compensation & Benefits Lead will perform the role
  • Act as the initial point of contact for escalations and general issues/queries raised regarding Compensation & Benefits administration (e.g. issue & resolution tracking until closure, exception handling, audits, projects, etc.)
  • Has a minimum of 2 yrs work experience handling Compensation & Benefits processes, and at least 6 months of people management experience
  • Strictly adhere to R&C policies and procedures + Additional Risk and Controls Responsibilities such as
  • Has a strong knowledge in Compensation & Benefits processes such as Medical Insurance, statutory benefits, etc. The Compensation & Benefits Lead should have in-depth understanding of Compensation & Benefits objective, principles, guidelines, policies, procedures, and country or regional specifics
  • Working knowledge of HR systems including payroll, Compensation & Benefits systems highly desirable
  • Able to plan and manage own time, works with minimal supervision
  • Mature and with strong attention to detail
  • Act with urgency, courage and conviction
  • Inspire excellence - be the standard
  • Leadership – it begins with you
  • Citi Leadership Standards
  • Develops Our People
  • Drives Value for Clients
  • Works as a Partner
  • Champions Progress
  • Lives Our Values
  • Delivers Results
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Berhad Kl-operations Support Senior Manager Resume Examples & Samples

  • Recruiting and On-boarding
  • Performance and Talent
  • Appreciation of cultural and business differences across a diverse region
  • Willing to travel
  • MBA or equivalent qualification preferred but not essential
  • Understands GROW model
  • Aspires for long term growth within Citi
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Operations Support Senior Associate Resume Examples & Samples

  • A Bachelor's degree in Business Information Systems or a related technical field, or an equivalent combination of education and experience
  • Extensive knowledge of telecommunications and Internet technologies and systems
  • Excellent written and spoken interpersonal communication skills
  • Able to travel to IBXs, domestic and international, for installations, support, follow-ups, and
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Rohq-hrss-operations Support Senior Analyst Resume Examples & Samples

  • Knowledge of HR Shared Services operational processes is preferred
  • At least 5 years of experience in application and functional analysis support
  • At least 5 years of Workbrain knowledge is preferred
  • Possess Certified Business Analysis Professional qualification is desirable
  • Proven track record of strong client relationship management that spans across at least 2 regions and in a large multi-national company
  • Demonstrated multi-tasking ability, analytical skills, problem solving skills and a consistent record of on time delivery and customer service is mandatory
  • Must be creative, forward thinking and able to work with ambiguity, changing priorities and tight deadlines in a fast paced global environment
  • Must be a self-starter and able to work effectively as part of a global team and develop working relationships with a broad base of senior managers
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Rohq-cto-pa Operations Support Senior Analyst Resume Examples & Samples

  • Interface with business product processor and information warehouse operations teams to identify root cause for daily breaks
  • Monitor business product processor change control processes to ensure reconciliation tools are current and appropriate
  • Coordinate rule additions and updates with E2E reconciliation development team. Test rule changes in UAT and secure compliance approval of said changes
  • Detail oriented and analytical
  • Ability to communicate, educate and support a large user base
  • Implementation Projects
  • Ongoing Maintenance and Operations Support
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Rohq-cto-operations Support Senior Analyst Resume Examples & Samples

  • Review the creation of PowerPoint and Excel distributed materials, inclusive of information sourced from internal and external databases
  • Maintain assigned production goals and assist the overall team in gathering information for reporting purposes and reporting commentary
  • Ensure the completed reports align backend data sources and associated decks
  • Interact proactively with SMEs and Engagement Leads, as needed, to ensure the completeness of reporting goals
  • Validate the information within the DQ Platform and HPQC to ensure complete and accurate updates are tracked
  • Highlight any discrepancies in data and work proactively to ensure they do not enter the review work stream
  • The selected candidate must also maintain a strong level of independence and possess the ability to proactively identify areas of improvement
  • 5+ years of Data Quality Analytics experience
  • Bachelor's Degree and/or equivalent experience
  • Subject matter expertise in CITI Reporting strategies
  • Familiarity with collection and assessment of data from multiple work streams and data models
  • Review of complex business information and executive reports
  • Demonstrated success articulating and delivering findings in support of reporting products
  • High-level analytical research and investigative skill set
  • High-level of analytical skills and problem-solving
  • Strong PC skills (Microsoft Office with emphasis on Excel)
  • Ability to contribute, support, and lead efforts to achieve department/ business unit goals, up to and including recommendations to changes in policy and procedures resulting from review findings, participate in leadership level meetings, and quality assurance review of analyst case work
  • Ability to work independently and use a high level of independent judgment
  • Extreme focus on attention to detail and accuracy
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Rohq-cto-operations Support Senior Analyst Resume Examples & Samples

  • Validate the information within HPQC to ensure complete and accurate updates are tracked
  • Bachelor’s Degree and/or equivalent experience
  • High level analytical research and investigative skill set
66

Rohq-hrss-operations Support Senior Supervisor Resume Examples & Samples

  • Accountable for ensuring Compensation processes are performed in accordance with agreed procedures while meeting all accuracy, timeliness, satisfaction and NPS metrics
  • Has a strong knowledge in Compensation processes such as base pay, stock options, awards, bonus, incentives, profit-sharing, etc. The Compensation Team Lead should have in-depth understanding of compensation objective, principles, guidelines, policies, procedures, and country or regional specifics
  • Recommends to Comp and Benefits Manager recognition and rewards for payroll team members throughout the year
  • Escalates issues to the Comp and Ben Manager and resolves issues to closure using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure
  • Accountable to ensure Compensation operations manuals and procedures (knowledge library) are reviewed and updated at least every 6 months and when changes are made to processes
  • Accountable for monthly coordination with other business units as needed and relevant
  • Learns the capabilities of each HR application as well as local HR policies in order to support customers’ inquiries
  • Ensure the right number of resources exist within the team to perform quality operations, including during integrations and other projects
  • Ensure strong back-up system is in place. The Team Lead is expected to know all the processes of the specialist as in the event of contingency where the other specialist cannot cover, the Team Lead will perform the role
  • Monitor team’s incoming work and any open balance for the day including peaks & valley, and seasonal processing
  • Provide guidance to the Specialists on what needs to be prioritized and whenever issues arise
  • Review, report and manage team’s performance metrics – SLA, internal measures, utilization/cost, productivity, QA, etc
  • Act as the initial point of contact for escalations and general issues/queries raised regarding Compensation administration (e.g. issue & resolution tracking until closure, exception handling, audits, projects, etc.)
  • Interface with external & internal contacts for new requests and works with team for deployment of new processes
  • Motivational fit – willingness to work in a shared services team
  • Has a minimum of 2 years work experience handling Compensation processes, and at least 6 months of people management experience
  • Experienced/ Exposed to shared services delivery environment is an advantage
  • People Management and Leadership Skills – able to effectively lead a team to achieve common goals, with passion for quality, and ownership in accomplishing challenging tasks
  • Proficient in MS Applications (Word, Powerpoint, Excel)
  • Working knowledge of HR systems including payroll, comp.& Ben. systems highly desirable
  • Fluent in English in both written and verbal communication
  • Create an environment where talent thrives
  • Be accountable - own the outcome
  • Collaborate - be a team
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Rohq-cto-cdo-operations Support Senior Manager Resume Examples & Samples

  • Responsible for leading the resolution of Data Quality Issues (IMRs) for Finance/Risk interfacing with the businesses
  • The main responsibilities will be the End to End management of Data Quality errors, working with the sectors and Finance/Risk partners to determine root cause, requirements, resolution, and validation
  • Responsibilities will include prioritization of IMRs based on the Business Data quality reports and priority of the IMRs
  • This is a high visibility, highly impactful role that provides support for critical regulatory initiatives
  • Ffectively manage Ad hoc requests, upcoming projects, status preparation and communications for deliverables
  • Ensure that timely and accurate updates are made to each IMR under management
  • Ensure that the system impact for any related systems are taken into effect in the change management process prior to implementation
  • Strategically define the vision for the Global IMR process. Proactively advances integrated global IMR vision, concepts and use of information technology
  • Use of influence skills and matrix management skills in order to ensure IMR solutions meet business requirements
  • Activities include logging/documenting as required to meet Regulator needs and be audit ready
  • 7+ years of experience within Finance and/or Risk along with banking product knowledge are preferred
  • Advanced written and oral communication skills with the ability to summarize findings and present in a clear concise manner to peers, direct and senior level management
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Operations Support Senior Supervisor Resume Examples & Samples

  • 55% Production Activity (e.g. Problem Solving, Meetings, Risk/Control)
  • 10% Customer Activity (e.g. Senior Management)
  • 5% Re-Engineering (with participation in execution)
  • 25% Supervisory (e.g. Capacity monitoring, etc.)
  • Has a strong knowledge in Compensation & Benefits processes such as Medical Insurance, statutory benefits, etc. The Compensation & Benefits Team Lead should have in-depth understanding of Compensation & Benefits objective, principles, guidelines, policies, procedures, and country or regional specifics
  • Project Management skills for process change requests, integrations, request for service, etc
  • Proficient in MS Applications (Word, Power Point, Excel)
  • Able to handle high volume of work and adaptable to change
  • Able to rapidly learn technical and business techniques and knowledge
  • Logical, analytical and rationale
  • Strong thinking and problem solving skills – able to analyze errors/complex situations and identify appropriate solutions
  • Client-focused for exemplary customer service
  • Bachelor degree any major
  • Highly motivated, organized, and detail oriented
  • Good problem solving skill
  • Expert knowledge in MS Office
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Operations Support Senior Manager Resume Examples & Samples

  • Demonstrated excellent team leadership and management experience
  • In depth knowledge of India payroll legislation and significant processes ie: tax and statutory contributions
  • 10 –12 years experience working in an HR operational / HR Shared Services environment
  • Create an environment where talent thrives
  • Act with urgency, courage and conviction
  • Inspire excellence - be the standard
  • Reward results - promote meritocracy
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Rohq-cto-cdo-operations Support Senior Manager Resume Examples & Samples

  • Responsible for leading the resolution of Data Quality Issues (IMRs) for Finance / Risk interfacing with the businesses
  • The main responsibilities will be the End to End management of Data Quality errors, working with the sectors and Finance / Risk partners to determine root cause, requirements, resolution, and validation
  • Effectively manage Ad hoc requests, upcoming projects, status preparation and communications for deliverables
  • Activities include logging / documenting as required to meet Regulator needs and be audit ready
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MYS Ctsm Kl-operations Support Senior Analyst Resume Examples & Samples

  • Partner with business leads to identify and validate business systems solutions, and translate requirements into technical specifications with level of effort and duration estimates
  • Ensure that Operational projects remain aligned with strategic initiatives, providing updates as necessary to sponsors/committees and ensuring adequate resources are available
  • Develop objectives, operational plans and provide execution, operational readiness, implementation management and coordination for projects. Manage the overall plan for the business related activities
  • Effectively track, monitor and mitigate operational project risks prior to prioritization
  • Apply in-depth understanding of how various operational areas collectively integrate within the sub function
  • Apply in-depth knowledge to coordinate and contribute to initiatives that support the objectives of the operations function and overall business
  • Work closely with support teams in gathering requirements, dependencies, testing requirements; effectively drive operational readiness
  • Provide Project status reporting, risk evaluation, critical path deliverables and key indicators of project performance
  • Effectively manage and lead relationships across the Global Consumer Group businesses and external clients
  • 2+ or more year’s business and/or project management experience
  • Fraud functional knowledge – preferred but not required
  • Experience translating solutions to business requirements and/or demonstrated data analysis skills
  • This position requires the ability to work as part of a dynamic team, as well as independently
  • Ability to navigate through ambiguity and simplify large, complex issues into a logical sequence of action
  • Interfaces with leadership within the business and serves as a subject matter expert various topics and initiatives
  • Influences decisions regarding strategic direction and prioritization made by colleagues through developed negotiation and diplomacy skills