Operations Support Analyst Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the operations support analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired. Read the complete guides below for more details.

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KF
K Feil
Kenton
Feil
9953 Parisian Fort
Dallas
TX
9953 Parisian Fort
Dallas
TX
Experience Experience
02/2015 – present
Phoenix, AZ
MYS Ctsm Kl-operations Support Analyst
MYS Ctsm Kl-operations Support Analyst
02/2015 – present
Phoenix, AZ
MYS Ctsm Kl-operations Support Analyst
02/2015 – present
  • Develops strong and productive work relationships with others: analysts, peers, management, Quality Assurance, Production Support, Project Management, etc
  • Partner with Project Manager to develop reporting dashboards and production workflows to respond to inquiries related to Remediation Operations
  • Work closely with the AML Operations managers and analysts
  • Ensures that the Quality Assurance process is executed in adherence with global standard policies and procedures, using global standard tools
  • Accumulate facts from the investigations to be utilized in presentation to Senior Management and Compliance
  • Follows policy and work instructions
  • Manages Risk and Control
12/2009 – 09/2014
Houston, TX
Rohq-hrss-operations Support Analyst
Rohq-hrss-operations Support Analyst
12/2009 – 09/2014
Houston, TX
Rohq-hrss-operations Support Analyst
12/2009 – 09/2014
  • Assists in the implementation of global changes that affect the production environment by performing and assisting end-users in system test and documentation
  • Incident Management, Problem Management and User Support
  • Applies in-depth knowledge, contributing to the development of new techniques and processes and for the area or function
  • 75% Production Activity (e.g. BAU Tasks – Incident Management, User Support, Configuration and Change Management, Problem Solving, Meetings, Risk/Control)
  • Monitors batch processes, handles feed failures in a timely manner and / or performs outage management
  • Monitors batch processes, timely handle feed failures and/or performs outage management
  • Incident Management, Problem Management, and User Support
01/2003 – 09/2009
Los Angeles, CA
Operations Support Analyst
Operations Support Analyst
01/2003 – 09/2009
Los Angeles, CA
Operations Support Analyst
01/2003 – 09/2009
  • Engage other Operations Support Teams to provide locations with excellent service in data importing, training and supporting customer facing tools
  • As an MCA assessor, perform actual MCA testing and monitoring KRIs, defining PRCs, as well as recording and analysis of the results
  • Uploading and approving employee documents in the Imaging Records Management System (IRMS)
  • Involves employee communications such as: employee/manager chasing thru calls and emails and responding to basic questions on lifecycle & offboarding
  • Developing and preparing management reports or briefings based on documented processes to provide decision makers real-time data to make informed decisions on the customer's areas of responsibility. Provide daily briefing based on PowerPoint chart set, as well as provide impromptu briefings to leadership regarding current weapon system status, events or incidents, or general orientation briefings to visiting DV/VIPs
  • Building the existing ‘One Team’ ethos within the firm by working closely with colleagues in other regions
  • Contact financial data providers and clients to follow up on file delivery/ receipt issues, or file format problems
Education Education
Bachelor’s Degree in Management Information Systems
Temple University
Bachelor’s Degree in Management Information Systems
Skills Skills
  • Strong organization skills with an excellent attention to detail and ability to focus on high quality work while under pressure
  • Strong analytic ability and attention to detail
  • Ability to learn quickly and to engage in a number of detailed tasks at once
  • Good knowledge of MS Office Suite including proficiency in Excel
  • Strong knowledge and proficiency in Excel, Word, and PowerPoint
  • The ability and desire to learn new technologies and application knowledge quickly
  • Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution
  • Ability to operate independently, to be proactive, and able to interact with stakeholders across all levels
  • Basic knowledge of loan documentation
  • A strong sense of ownership and urgency with a desire to provide excellent customer service
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1

Branch Operations Support Analyst Resume Examples & Samples

  • Two plusyears branch banking experience minimum, in multiple job families. (preferred but not necessary)
  • Strong probing, listening, analytical, problem solving, and customer-focused interpersonal skills
  • Solid knowledge of branch operations, retail products and services. (preferred but not necessary)
  • Ability to independently learn new information, quickly, and to apply to the needs of branch banking employees
  • Self-motivated, innovative and a strong team player
  • Ability to remain empathetic and serve as customer advocate while following bank policy
  • Ability to remain focused while multi-tasking
2

Sales Operations Support Analyst Resume Examples & Samples

  • InsureCiti corporate policies for Continuity of Business are followed to maintaincompliance Citi Standards and policies
  • Coordinateand communicate COB plan maintenance and annual activities which includesemi-annual call tree test and testing of COB solution for all departments
  • Determinethe business impact of a crisis, evaluate risk and support the business increation and updates of COB plans
  • Developcontainment & recovery strategies
  • Communicatefunctionality & location of back-up sites
  • Coordinateall crisis management activities
  • MaintainCOB Policy and compliance records
  • Responsiblefor training and awareness
  • Responsiblefor the testing, monitoring and reporting using the internal COBtrack system
  • Actas subject matter expert regarding the COB policy and strategies
  • Provideassistance with field inquiries and training assistance
  • Bachelor’sdegree or equivalent experience in a pertinent field
  • Stronginterpersonal and communication skills: Abilityto clearly convey and receive information and to initiate and facilitatediscussions with senior management, colleagues, the field and our vendors
  • Abilityto work independently as well as in a team environment
  • Provenanalytical and quantitative skills
  • Demonstrateleadership and a capability of providing recommendations
  • IntermediateMS Office experience
  • Experience/knowledgein business recovery planning, crisis management and record management is anasset
  • Bilingualism(French and English) is mandatory
3

Associate Operations Support Analyst Resume Examples & Samples

  • Support and monitor the timely and accurate execution of sales and client requests to the group
  • Assist Senior Onboarding analysts onboard clients through the population of account opening, market opening and tax documentation, ensure all documents are collected, verified and stored, and provide status back to the client
  • Perform client documentation searches across internal and external sites and compile client profiles
  • Interact with client regarding the latest status andcurrent onboarding actions
  • Partner with Accounts Control team to ensure KYC/AML/MiFID and other regulatory reviews on all clients is performed
  • Partner with Credit Risk Officers to ensure that all client review materials are in place and completed
  • Provide guidance in the role of subject matter expert in the areas of account opening, tax and local market documentation to both Citi staff and external clients
  • Participate in initiatives to improve the client and account management process
  • Maintain MIS on end to end process for tracking turnaround times of deliverables from team and other processing areas
  • BA/BS Degree or equivalent
  • Previous, client facing, middle office or operations financial services experience
  • Some knowledge of capital market products
  • Spoken and written foreign language skills a plus
4

Cross Sector Intermediate Operations Support Analyst Resume Examples & Samples

  • Banking Product/ Service knowledge
  • Demonstrate the ability to organize and analyze raw data and resources available into an investigative tool
  • Detailed oriented – follows policy and work instructions
  • Required experience & skills
  • 2-3 years of research/analysis experience
  • Proficiency in Windows based applications and ability to quickly learn how to use global internal and external tools/systems
  • Strong written communication skills in order to present analysis and decisions in the case management tool for global investigators
5

ISG Asu-operations Support Analyst Resume Examples & Samples

  • Provide service, documentation support and coordination of signer maintenance for US/Canada
  • Once completed documents are received, the Operations Support Analyst will complete the transaction timely and confirm completion with the client utilizing predefined templates
  • Collaborate with internal teams to optimize processes with our partners
  • Assist with scanning and lodgment of client documentation
  • Maintain check signer database for controlled disbursements utilization during their check processing function
  • The successful candidate will have an excellent opportunity to develop a broad knowledge of account maintenance concepts within a major global financial organization, building on their current risk and controls and/ or operations experience
  • Bachelor's Degree or equivalent in related work experience
  • MS Office basic proficiency in: Word, Excel and MS Access a plus
  • Previous experience dealing clients a plus
  • Previous project t management and process improvement skills a plus
6

Branch Operations Support Analyst Resume Examples & Samples

  • Effective verbal and written communication with both external and internal customers
  • Engage in interactive dialogue with customers through active listening
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Make appropriate decisions on behalf of the customer quickly and effectively
  • Effectively prioritize work to ensure efficiency
  • Conduct research as needed
  • Critical thinker and ability to exercise independent judgment
  • Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
  • Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face
  • Must be willing to work in an environment that requires 100% phone-based customer interaction
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
7

Operations Support Analyst Resume Examples & Samples

  • Monitor inbound and outbound financial data files to ensure successful processing
  • Utilize internal tools to troubleshoot processing issues, to react to late files, to resolve client connectivity issues
  • Contact financial data providers and clients to follow up on file delivery/ receipt issues, or file format problems
  • Escalate system issues to appropriate internal departments
  • Set up communications with external parties inclusive of FTP, sFTP, SWIFT, MQ
  • Test new communications set ups with external parties
  • Trouble shoot communications issues using internal logging
  • Ability to decide when to forward issues to level 2 groups for further research
  • Respond to client inquiries via phone and email
  • Detailed analysis and research of client inquiries including file format changes, missing data, missing data elements, missing accounts, confirmation of file receipts/ delivery, etc
  • Query internal database to verify correct presentment of data
  • Analyze data files in an effort to resolve client issues
  • Ability to manage client inquiries in a timely manner, periodically following up ensuring client satisfaction with our response time
  • Complete general system administrative functions, including new client set ups, new data flows, new file receipts/ deliveries, and account entitlement
  • Ability to work in a group environment, assist others with research, ask for help when necessary
  • Ability to suggest workflow changes or issues to management
  • Holiday coverage on a rotating basis is required as well as flexible hours on occasion
  • This job is for either first, second, or third shift
  • 1-5 years experience in the financial services industry, or data file transmission group
  • Ability to multi-task in a time critical environment while remaining detail oriented
  • Critical thinking abilities, problem solving skills around data and technology
  • Ability to work with management on escalation issues including: procedures, policies, client issues, technology issues, or other escalation topics
  • Ability to work well in a close knit team environment
  • Experience working in global environment and ability to work with other cultures, language barriers, or time zone issues
  • Ability to communicate effectively with clients
  • Experience in dealing with exception with data analysis and reconciliation a plus
  • Experience with SWIFT, BAI, EDI, FTP, sFTP, MQ, NDM and other data format and communication protocols a plus
  • Specific Microsoft database experience a plus
  • Proficiency with all Microsoft Office applications
8

Operations Support Analyst Resume Examples & Samples

  • Prepare financial MIS reports
  • Prepare adhoc reports/presentations for senior management
  • Prepare analytical reports and Powerpoints on regional global projects
  • Map out process flows
  • Perform adhoc operations functions
  • Ability to interact with all levels within the organization
  • Knowledge of financial products
  • Problem solving with solutions recommendations
  • Understanding of project management and sound judgments regarding adhoc assignments
  • Ability to follow process and achieve deliverables
  • Demonstrated skills with designing Powerpoint, spreadsheet and creating reports
9

IT Operations Support Analyst Resume Examples & Samples

  • Plan and implement software and hardware installations, including software products or related components, as well as operating system, server, network equipment, and cabling (e.g. CAT5, CAT6, fiber optics, etc.) to provide low latency, secure and robust data transmission services
  • Provide continuous status reporting to ensure a seamless information flow to internal and external customers
  • Respond to inquiries from customers for network-related information and/or direction
  • Monitor computer systems and functions (e.g. LAN/WAN connections, network traffic, performance, etc.) to ensure that internal environments are secure and resources are utilized effectively
  • Ensure that software is operating under optimal conditions; continuously improve the performance of these environments though performance tuning or network, operating systems and hardware
  • Assess malfunctions of network hardware and/or software applications to determine appropriate actions to maintain operations
  • Support installations. The support tasks range from installing and upgrading, to monitoring of the environment, where applicable
  • Repair operating systems and network equipment to maintain equipment in a safe and functional operating condition, including operating systems, servers, applications, protocols, data communications hardware, lines, modems, network devices,
  • Degree in Computer Science or Information Technology, or comparable experience
  • In-depth understanding of Linux/Unix operating systems. Exposure to others advantageous
  • Day to day experience with servers using Network: LAN, WAN, TCP/IP, DNS, UDP
  • Familiar with datacenter environments being able to rack, unrack, maintain & support datacenter datacenter hosted server and their connectivity
  • Knowledge in configuration management e.g. Puppet, Chef, etc
  • Software distribution with Spacewalk, Satellite, etc
  • Monitoring with Nagios, Icinga, Tivoli, etc
  • Interest in and basic understanding of electronic exchanges, electronic trading & financial markets
  • Able to multi-task and maintain a general overview when situations are hectic
  • Customer-focused, service-oriented
  • Good communicator; team player; self- motivated; results-driven
10

Operations Support Analyst Resume Examples & Samples

  • Experience with Linux, UNIX and/or AIX operating environments
  • Knowledge of Atlassian JIRA or any other issue management systems
  • Knowledge of Atlassian Confluence or any other wiki based systems
  • Experience performing system administration activities including: installation, upgrades, monitoring, backups, trouble-shooting and performance tuning
  • Experience with Scripting - Perl, UNIX Shell
  • Experience and understanding of SDLC
  • Experience of working in an environment subject to Change Control
  • ITIL Qualification
  • Experience of working in a distributed team of technical staff / working in technology organisation
  • Experience with Apache/Tomcat based Web Services
  • Experience of Service Monitoring / Nagios
11

Operations Support Analyst Resume Examples & Samples

  • Provide full time support as a Maker and Checker for Deposit services, Fund transfer, Collections, World Link Cheque issuances, ensuring all transactions are compliant with internal guidelines and local legislation
  • Extend help and resolve issues that are faced by Service Provider. Act as a back-up for the Team Lead during the vacation and as and when required voluntarily. Act as a team player, and share the volume of work willingly
  • Understands procedures and controls for Clearing related operational processes end to end, and to authorize transactions accurately
  • Creates customized reporting
  • Monitors errors to ensure adherence to audit and control policies
  • May occasionally provide informal guidance or on-the-job-training to new team members
  • Participates in ad hoc projects as defined by supervisor
  • Anticipates and responds to requests and deliverables with internal and external clients and vendors
  • Applies good understanding of how the team and Transaction Services area integrate with others in accomplishing the objectives of the area
  • Resolves most problems Independently and has latitude to use independent judgment to conduct complex analysis
  • Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices
  • Moderate but direct impact through quality and timeliness of services provided that effect own team and closely related teams
  • Makes judgments based on the analysis of factual information
  • Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information
  • Must be highly motivated, self starter, quick learner, flexible and adaptable to an ever changing work environment while adhering to deadlines
  • Ability to work independently, as a member of the team, and have the ability to lead
  • Candidate must be detail oriented and possess strong investigation and problem solving techniques. Must have strong analytical skills and have shown these in previous process improvements
12

O&t-operations Support Analyst Resume Examples & Samples

  • Efficient in Microsoft Excel and Word
  • Knowledge in basic accounting and good in numbers
  • Meticulous, with good initiative & independence
  • Able to multi-task and work under pressure
13

ATM IT Operations Support Analyst Resume Examples & Samples

  • Candidates should have a minimum of 7 years experience as a Support Analyst or equivalent experience
  • Experience working in a multi-vendor environment with high levels of vendor interaction
  • Candidates should possess strong skills in problem solving and issue resolution
  • Candidates can quickly learn new technologies and tools
  • High-level understanding of software development, languages, and methodologies
  • The ideal candidate may also have some experience within UNIX/AIX and/or Windows applications
  • The ideal candidate would have some project management experience
  • Ability & awareness of the business and IT strategy
  • Candidate should possess strong written and verbal communication skills
14

Rohq-hrss-operations Support Analyst Resume Examples & Samples

  • 100% Production Activity (e.g. BAU tasks, Meetings, Risk/Control)
  • Incident Management, Problem Management and User Support
  • Supports day-to-day operational items including incident, problem resolution and end-user support
  • Monitors batch processes, timely handle feed failures and/or performs outage management
  • Partners with country, regional, and global HRSS groups and HR partners to support business process/policy analysis and changes to understand their business needs and translates those business needs into a set of systematic specifications for system functional design and development
  • Learns the capabilities and limitations of the system software and configuration to properly and creatively utilize features to meet countries’ needs
  • Conducts research, documents, configures and tests all functional elements involving rules and policies
  • Assists in the implementation of global changes that affect the production environment by performing and assisting end-users in system test and documentation
  • Where necessary, arranges and co-ordinates training, knowledge library updates, and prepares launch communications for enhancements and fixes
  • Takes responsibility for any ad hoc tasks/projects assigned
  • Minimum 3 years of experience in application and functional analysis support
  • Experience in WorkBrain is a plus
15

O&t-operations Support Analyst, Citiphone Resume Examples & Samples

  • You should posses excellent interpersonal and communication skills with good command of written and spoken in one and other spoken language to liaise with difference speaking clients
  • You should be service-oriented and able to work under pressure; sales-driven; a good team player with commitment and initative; mature, self-motivated, patient, well-organized, meticulous and analytical
  • Candidate should be prepared to work shift hours, weekend and public holidays
  • Candidates with at least a Polytechnic diploma and 2-3 years of experience in a service related industry are preferred
16

Rohq-isg-operations Support Analyst Resume Examples & Samples

  • Opening New Sub Accounts in e-Sales for both new and existing clients
  • Maintaining Client Static Data on existing sub accounts
  • Liaison with other account control teams globally to ensure customers are opened correctly
  • Liaison with Key Stakeholders: Middle Office and their respective business units
  • Provide a high level of customer service to our internal stakeholders
  • Ensure agreed SLAs are met and delivery on targets and objectives in line with agreed timelines
  • Knowledge/experience of maintaining client static data within a capital markets environment
  • Ability to identify, troubleshoot issues and ultimately escalate appropriately where required
  • Good academic qualifications would be desirable, but less relevant than a proven track record in operational reference data; financial services related qualifications would be advantageous
  • Must possess good communication skills with the ability to be assertive
17

Operations Support Analyst Resume Examples & Samples

  • Assist and support the customer and other stakeholders in ensuring all key performance indicators prepared, reviewed and published on time
  • Review the trending of SLA and other performance indicator metrics from both KL regional hub and country hubs and investigate unusual trends to provide regional and global reporting commentary for better understanding of the operations to the key stakeholders
  • Perform analysis and forecasting of operations performance metrics based on trends and projects under implementation
  • Work with the team leaders from other functional areas in regional and country hubs to ensure all metrics reporting is aligned with global and regional metrics as per GSOM metrics
  • Conduct and lead any metrics related UAT where a changes were implemented to either the local reporting systems or the global reporting systems
  • Clearly communicate and escalate any issues identified on the metrics reporting and identified or escalate and deadlines to all functional areas within the AML operations hub including country hubs to ensure accurate analysis and reporting as per regional and global schedules
  • 3 years working experience in an operations support area
  • Familiar with Microsoft Office tools such as Excel, Power Point, Word etc
  • Familiarity with business objects is preferred
  • Excellent analytical understanding of operational metrics relate to process management
  • Degree holder, preferably in financials, actuarial, statistics, computer science or an area comfortable with handling management information in numerical form
18

Rohq-isg-operations Support Analyst Resume Examples & Samples

  • Reconciliation and data quality report monitoring
  • Coordinate with global coders in other regions to resolve issues
  • Previous reference data experience within an investment bank
  • Familiarity with a wide array of financial product types
  • Knowledge and familiarity with financial product data vendors (Bloomberg, Reuters, S&P, Telekurs, etc.)
  • Strong organization skills with an excellent attention to detail
19

Senior Operations Support Analyst Resume Examples & Samples

  • Systems Support and Initiatives Management
  • Track and report on the status of technology initiatives in terms of status, spend, funding utilization
  • Co-ordinate and participate in User Acceptance Testing as needed across user groups and Lines of Business
  • Co-ordinate the creation of business cases for annual technology funding decisions and assist with project requirements
  • Co-ordinate operational and system initiatives, including the value added review, analysis and prioritization of change and enhancement requests received from the field, National Office and Operational partners
  • Maintain an inventory of Business Managed Applications (BMA), including compliance with BMO standards for BMA’s
  • Co-ordinate the intake process and prioritize processes for various systems. Work with users on the requests, in a triage capacity, by defining and clarifying requests and coordinating with the operations and technology team to ensure the change request is properly scheduled and tracked
  • Support internal system installations, configuration, releases and upgrades with respect to system testing, development installation procedures, external installations and communication to all users
  • Participate in new system implementations and releases. Establish necessary test plans, develop operating standards, write and communicate procedures, participate in the development of specifications, and coordinate conversions
  • Internal User Technical Client Support
  • Provide technical and analytical support to staff of Trust Operations staff, branch staff and national office staff
  • Provide internal client and problem resolution support to the staff within the Private Banking Branches and National Office
  • Support is largely related to technical user problems related to the core systems used within the operating environment, such as Global Plus, SS&C Pacer, Salesforce, Charles River and Optimizer. As well, redirect operational business enquiries as required within the PCG Operations team
  • Communicate to the branch network as required related to general communications, status updates, system enhancements, problem resolution and policy and procedure
  • Maintain up to date catalogs of systems reports and extracts and communicate to end users
  • Participate in the management of internal and external relationships, including systems vendors (SunGard, SS&C, Symcor, Salesforce, Charles River), external/internal clients, regulatory bodies, corporate trust, external/internal audit, internal staff, and other financial institutions
  • Monitor the timely setup and production of various internal systems operations and production activities and diarize key systems tasks (ie year end roll-over)
  • Systems training and Policy and Procedure Maintenance
  • Assist with the development and maintenance of operational policies and procedures, both from a system and business perspective
  • Co-ordinate and conduct systems training. Assist with staff training of the Private Banking group for both the systems and business processes
  • Develop training material as required for new system implementations and procedural changes. Conduct on-site training across the country as required
  • Participate in monthly conference calls with Private Banking Branches. Communicate operational status, outstanding issues, ongoing projects and strategic direction. Issue minutes and follow up on outstanding issues with problem resolution
  • Develop business process documentation as required
  • In depth knowledge of investment, trust and banking products and services
  • Previous experience (5+ years) in an equivalent or related position
  • Experience with systems, user acceptance testing and release implementations
  • Strong working knowledge of system applications (Global Plus, SS&C Pacer, Salesforce, SSCNET, Charles River)
  • Strong working knowledge of custodial operations
  • Five to seven years of trust and investment operations experience
  • Experience in problem resolution
  • Experience in the client support management
  • Initiative and project co-ordination skills
  • Above average computer skills including Windows, word, Excel & PowerPoint
  • Strong communication skills, both oral and written
  • Demonstrated history of responsiveness and problem solving capabilities
20

Operations Support Analyst Resume Examples & Samples

  • Knowledge of Staffing Industry and or Vendor Management Systems, Recruiting and HR
  • Ability to translate report requirements to generate specific report requests
  • Exceptional Microsoft Word, Excel and PowerPoint skills
  • Highly effective communication and influencing/negotiation skills
  • Bi-lingual skills required. Must be fluent in both English and Spanish
  • At least 3 years of Staffing, Managed Service Provider or related experience
21

Rohq-isg-operations Support Analyst Resume Examples & Samples

  • Experience with working with a large, global organization
  • Understanding of Citi’s internal policies and processes and the ability to quickly identify areas of weakness
  • Possess the ability to work with various levels of management and staff so as to build and maintain effective working relationships
  • Proven success in a team environment and willingness to help team achieve goals
  • Able to plan and organize several initiatives to deadlines; ability to pragmatically and flexibly prioritise workstreams
  • Ability to proficiently use MS Office products, particularly Outlook and Excel
  • A business related degree would be advantageous, however less relevant than extensive ‘in situ’ experience
  • Experience working to deadlines
22

Ia-operations Support Analyst Resume Examples & Samples

  • Data analytics and key Management Information (MIS) relating to the analysis of the control environment to senior stakeholders globally, including Senior Business Stakeholders, Audit Committees and Regulators, as well as across the Internal Audit function
  • Provision of Insight-driven, quantitative and qualitatively accurate governance reports to Divisional, Product-line, Regional and country level audit committees (or equivalent)
  • Data analytics and MIS for IA Operational activities to assist in the strategic achievement of operational goals and efficiencies within the function; and
  • Focused support to Chief Auditors to support their MIS analytics and reporting needs
  • Support the strategic development and implementation of a programme to enhance the data analytics and MIS capabilities within the function
  • Support and continually streamline the process whereby data owners sign off the data accuracy and completeness of the central audit data
  • Support the design and build of MIS to address all of the IA reporting requirements to all Audit Committees within the Group (per alignment of the role)
  • Establishment and provision of data content in standardised report formats to the Chief Auditors for local country and business governance committees
  • Develop, implement, and produce regular MIS reporting on internal operational activities, to track IA performance and support internal tracking and BAU operations
  • Work with other control functions to ensure data is leveraged across the Group to ensure a higher level of data intelligence
  • Support processes to enhance the reporting and assessment of the annual audit plan
  • Establish and maintain close contact with key IA personnel (within the area of responsibility) to ensure close collaboration across the function on data validation and key MIS activities
  • Be the established “point-person” for Chief Auditor MIS support; and
  • Provide localised execution support of centrally defined initiatives
  • Proficient in data analytic tools and MIS reporting tools
  • Expert understanding of management information systems and related best practices and control initiatives across the financial services industry for the provision of high quality MIS
  • Specific proven expertise in the provision of time sensitive, accurate data analytics, and data processing activities to a variety of senior internal and external stakeholders on a global basis
  • Excellent interpersonal and organisational skills
  • Experience of operating in a manually intensive data environment, extracting information from disparate sources and transforming it into meaningful information
  • Experience in the direct production of high quality reporting, including focused analysis, trending, and strong summarisation of results
  • Essential technical skills include SQL (including writing scripts for data extraction), VBA, advanced Microsoft Excel and high proficiency across the MS Office suite in general
  • Experience in providing MIS ideally on a global basis, working across multiple information sources and providing aggregated, coherent outputs
  • Ability to assimilate information about the business to become a subject matter expert in that discipline
  • Demonstrable ability to take the initiative and operate as a dynamic change agent
  • Ideally, the candidate will have experience in utilising mainstream Business Intelligence tools (for example, BOXI, Cognos, Qlikview, Tableau)
  • Experience within ETL (Extract, Transform, Load) , data cleansing and validation within imperfect and manual data environments
  • Able to conceptualise the business need and deliver innovative solutions
  • Ability to work under pressure, and delivery timely, accurate, analysis; and
  • An appreciation of Internal Audit and the processes followed would be advantageous
23

Rohq-hrss-operations Support Analyst Resume Examples & Samples

  • 75% Production Activity (e.g., Task, Meetings, Risk/Control)
  • 20% Customer Activity (e.g., General)
  • 5% Re-engineering (with participation in execution)
  • Preferably with two years of HR operations/administration work experience
  • Working knowledge of HR systems including learning management systems highly desirable
  • Fluent in English, in both written and verbal communication
  • Able to handle high volume of work and adaptable to change
  • Interacts effectively in team meetings, providing constructive and relevant inputs
  • Expresses opinions in a positive way during official meetings and 1:1; avoids gossip
  • Treat everyone with dignity and respect
  • Act with integrity - do what is right
24

Operations Support Analyst Ayala Avenue Resume Examples & Samples

  • Acting as point of contact for the business on support issues across a number of business-critical applications
  • Prioritising and resolving day-to-day systems issues and client requests in a timely manner, effectively managing client expectations and escalating where appropriate
  • Monitoring of critical applications and management of issues arising from alerts
  • Application maintenance related activities, such as month-end processing, license administration and environment management
  • Involvement in a number of small projects ranging from infrastructure / software upgrades, to business-driven enhancements
  • Testing of changes impacting CAF applications
  • Involvement in application build and deployment activities
25

Operations Support Analyst Resume Examples & Samples

  • 5+ years of experience in an IT role
  • 3+ years of experience with Red Hat Linux, Windows Server, VMWare, or Oracle administration
  • Experience with installing, configuring, administrating, and patching industry leading and recognized COTS and Open Source applications
  • Experience with writing Shell Scripts and SQL script development
  • Experience with Tier 3 help desk
  • Experience with Oracle RDMS
  • Knowledge of network and database concepts
  • BA or BS degree in Engineering or an IT-related field
26

Operations Support Analyst, Lead Resume Examples & Samples

  • 7+ years of experience in an IT role
  • 5+ years of experience with Red Hat Linux, Windows Server, or VMWare
  • Experience with supporting 24X7 production systems
  • Experience with writing Shell Scripts
  • Experience with systems development and SDLC
  • Knowledge of network security concepts and testing methodologies
  • BA or BS degree in Engineering or an IT-related field preferred
27

Xplan Operations & Support Analyst Sydney Resume Examples & Samples

  • Manage and facilitate the resolution of 2nd and 3rd level support queries
  • Manage and execute system operational updates and activities
  • Managing Xplan data feeds and client mappings to ensure high level of accuracy
  • Assess and analyse system enhancement requests and defects
  • Design and develop configuration enhancements to the system in line with business requirements
  • Provide SME Support to project and business teams teams across the Macquarie Wealth Advisory division
  • Financial Planning Advice projects and/or Operational experience
  • Experience in coding, template configuration, interface and report design and system administration 
  • Data feed administration
  • Technical support, data analysis and problem solving skills,
  • Excel expertise and some SQL experience desirable
  • Requirements gathering and documentation skills
  • Attention to detail and sound communication skills
28

Software Operations Support Analyst Resume Examples & Samples

  • 5+ years of experience working in technical operations of high volume / large production Internet sites and/or hosted product delivery to external customers; 2+ years of experience with On-Air Systems; 2+ years of experience working in Java, PHP, Unix/Linux scripting and relational Databases
  • Experience with Enterprise Monitoring of a large number of servers/processes and database instances
  • Understanding of LAMP/ Apache/Tomcat Hosting Environment
  • Understanding of web technologies
  • Previous experience with Real-Time Transactional Systems and Market Data Feeds
29

Senior Operations Support Analyst Resume Examples & Samples

  • Manage and coordinate the changes to the batch scheduler
  • Ensure changes to production are documented and reviewed
  • Work with vendors supporting production systems
  • In depth knowledge of one or more batch scheduling systems, preferably UC4
  • Availability to respond to problems with the scheduler that may occur on nights and weekends
  • Light programming and reporting skills
  • Sense of urgency due to the critical nature and impact the batch jobs have on the business
  • Demonstrated ability to be flexible and adapt to a fast-paced environment
  • Follows Company policies and procedures and maintain a safe work environment
  • Work well to coordinate with other team members
  • Document and train others as needed
  • Performs other related duties as assigned by supervisor
30

Operations Support Analyst Resume Examples & Samples

  • Ensuring all documented processes are followed correctly
  • Ensuring all processes/procedures are documented and updated in a timely manner
  • Daily monitoring of control reports to ensure no violation/breach of policy/regulation
  • Act as a maker/checker to perform review/issue approval on received documentations complying with the relevant requirement
  • Review documents on existing clients to ensure they continue to meet with the latest rules/regulations on a regular basis
  • Provide a high level of customer service to our internal stakeholders (i.e. Business, Middle Office)
  • Liaison with key stakeholders - Compliance/Legal and the business units supported
  • Work on various projects driven by Business/Legal requirement
  • Work closely with ISG Risk and Control team to provide data required on MCA testing
  • Identify and escalate issues, provide feedback continually to further enhance the process
  • Take an active part in maintaining MIS on end-to-end processes for tracking turnaround times of deliverables for the team and other processing areas
  • Bachelor's degree with 3+ years of financial service related experience
  • AML/KYC experience would be advantageous
  • Ability to work and adapt in an ever-changing regulatory and control environment
  • Must possess good communication skills
  • Strong organization skills with an excellent attention to detail and ability to focus on high quality work while under pressure
  • Strong teamwork skills in a small local setting, as well as across different geographic locations
  • Proven self-starter with the ability to work independently while supporting the overall goals of the team
  • Experience working in projects would be a plus
  • Good knowledge of MS Office Suite including proficiency in Excel
31

Rohq-gem-operations Support Analyst Resume Examples & Samples

  • A minimum of 3+ years of experience in a business environment working in finance, operations or administration role
  • Preferably work experience within a multinational organization working with colleagues throughout Asia Pacific
  • Systems and data knowledge
  • Accounting knowledge/experience is beneficial
  • Highly Proficient in using Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
  • Enthusiastic team player with the ability to self motivate
  • Responsible, mature and proactive
  • Languages (Fluent in English)
32

IT Operations / Support Analyst Resume Examples & Samples

  • Maintain basic technical proficiency skills for UNIX, Windows and Linux
  • Be able to understand what a ticket looks like
  • Be able to understand ticket complexity, priority and where it should be routed
  • Using support dashboards (BSM) validate if an issue is already being worked before assigning
  • Before a ticket is assigned ensure it is for checked for quality
  • Following standard document processes, understand how to remove duplicates and how to address them
  • Ensure all tickets are assigned in a timely manner
  • English 80%
  • Contributes to a positive work climate
  • Reliable member of team
  • Consistently meets commitments
  • Demonstrates flexibility by adjusting schedule (breaks, off-line time, etc.)
  • Works with management to identify and address training needs
  • Maintains positive and open business relationships
33

IT Operations & Support Analyst Resume Examples & Samples

  • Expertise with various flavors of Linux (preferably RedHat Enterprise and CentOS)
  • Experience in implementation of application availability, monitoring and operation tools for enterprise Web applications preferably using Nagios, Zabbix, Splunk, Manage Engine, etc
  • Hands on experience in setting up monitors & alerts for servers, applications, databases, web services , virtualization and generating availability reports
  • Experience in modern automated deployment and configuration management tools preferably using Opscode Chef or Puppet, able to translate deployment requirements into automation code and identify best practices
  • Good understanding of relational databases preferably in MySQL for proactive database monitoring & troubleshooting
  • Hands on experience of open source software including Apache, Tomcat, My SQL, Squid proxy & Nginx
  • Knowledge of networks, security firewalls, load balancers, DNS and other infrastructure components from monitoring perspective
  • Proficiency in scripting, automation and troubleshooting of processes and systems, scripting in the shell (Groovy Ruby, Perl or Python)
  • Experience in deploying and maintaining cloud based systems (e.g. Amazon EC2, Rackspace Cloud, etc.)
  • Collaborate with deployment and development team to define and automate tool integration
34

Rohq-isg-edm-operations Support Analyst Resume Examples & Samples

  • Responsible for the data quality and ongoing maintenance of GFCIDs and all the related data fields held for each legal entity in a particular region/assigned queue
  • Action requests within standard turnaround time
  • Manage, supervise and track issues related to assigned queue (GFCID/KYCp/MG/GP/eSales)
  • Act as the primary customer contract for issues relating to GFCID/KYCp/MG/GP/eSales requests
  • Provide training and guidance on the use of systems to end-users
  • Assist in the evaluation and testing of system and process enhancements
  • Active cross-support for/with the credit structure update
  • Ensure compliance and adherence to set processing standards and controls
  • Proficient in MS Excel and MS PowerPoint to produce metrics charts
  • Knowledge of MS Access is a plus but not required
  • Analytical capabilities
  • Previous experience in customer-based roles
  • Problem solving initiative
  • Team playing skills
  • Motivated individual and customer focused
35

Operations Support Analyst Resume Examples & Samples

  • Basic Understanding of Authorization transaction message flow with the ability to gain an in-depth understanding
  • Basic Knowledge of routing/switching, tunneling, security operations/engineering, MPLS
  • Understanding of Tandem System Technology
  • Firewall experience and file transfer highly desirable
  • Ability to quickly learn Visa proprietary as well as industry standard tools to support monitoring and response for client and Visa brand issues. Primary Tools are Netcool and Vital Signs
  • Zero to 12 months of relevant experience
  • Excellent verbal/written communication, organizational skills, ability to prioritize a constantly changing work load. Interpersonal skills and ability to excel as part of a team
  • Uses sound judgment in determining priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements
  • MS Office suite proficiency
  • Required - Need to already possess Information Technology Infrastructure Library Foundation Certificate (ITIL), or ability to obtain within 6 months
  • Preferred - Cisco Certified Network Associate (CCNA)
36

Rohq-hrss-regional Operations Support Analyst Service Delivery Resume Examples & Samples

  • Motivational fit – willingness to work in a shared services team
  • Preferably 5 years minimum of HR operations/Service delivery-payroll, comp. & ben. administration work including Expat. Administration & Mobility experience in various countries in Asia
  • Working knowledge of HR systems including payroll, comp.& ben. systems highly desirable
  • Work experience in Investment Banking industry and familiarity w/ YE compensation process an advantage
  • Fluent in English in both written and verbal communication
  • Able to handle high volume of work and adaptable to change
  • Able to plan and manage own time, works with minimal supervision
  • Mature and with strong attention to detail
  • Logical, analytical and rationale
  • Client-focused for exemplary customer service
  • Strong team player, willing to learn and share experience with other team members
  • Educated to diploma/degree level
37

System Operations Support Analyst Ayala Avanue Resume Examples & Samples

  • Responsible for the support and maintenance of Control-m application
  • Providing platform systems management
  • Second-line resolution and/or escalation of production issues and coordinating with vendors, delivery teams and other support groups as needed
  • Ongoing changes, upgrade and maintenance of associated platforms
  • Maintaining relationships with the account teams / business users and other technology support groups
  • Preparation of operational reports relating to the applications/platforms
38

Operations Support Analyst Resume Examples & Samples

  • Has 4-6 years of relevant banking experience in operational roles
  • Good communication skills and stakholders management skills
  • Has a flair for figures, is meticulous, self-motivated, and is able to multitask in a high pressure environment
39

Operations Support Analyst Resume Examples & Samples

  • 4+ years of experience in Operational Risk
  • Strong knowledge of Microsoft Office with emphasis on Access, Excel and PowerPoint
  • Ability to perform stress tests
  • Ability to drive change and improve efficiencies on the team
  • Strong knowledge of FINRA rules and regulations
  • Self-motivated and willing to assume responsibility
  • Series 7 or 99
40

Rohq-isg-avox-operations Support Analyst Resume Examples & Samples

  • Identify, research, validate, set up, maintain, and refresh legal entity reference data (leveraging internal/external stakeholders and data sources) on central repositories/applications; legal entity data forms an integral component of credit risk exposure; typically, data spans legal name verification, address, nature of business, ownership, etc
  • Assist in creating process flows and procedure documents for function
  • Perform quality reviews of client reference data and our supporting processes/procedures
  • Assist in the development of a remediation strategy to cover regulatory requirements and general business requirements relating to reference data
  • Assist in preparing detailed metrics packs showing progress for distribution to management
  • Assist in ad hoc requests and special projects
  • Experience in working with internal and external data sources to conduct due diligence (Bankers Almanac, Dun & Bradstreet, SWIFT, etc.) (not essential but useful)
  • Proficient Microsoft skills: Word, Excel, PowerPoint
  • Organised with a good attention to detail
  • Ability to focus on high quality work while under pressure
  • Team-playing skills
41

Operations Support Analyst Resume Examples & Samples

  • Define, monitor and drive operational procedure and report it to Tokyo AP
  • Manage team leaders to ensure they adhere to company policies, the operation manual and check list
  • Assist in recovery of operational errors for operation team leads
  • Improve the operations to avoid operational errors
  • Maintain, create user manuals, templates and announcement for Japan users and conduct user training if required
  • Provide guidance and direction to internal team for improving operational performance
  • Sort out user complains occurred in the communication with operation team by logical explanation
  • Escalation point of queries from Wanbishi
  • Identify new opportunities for process enhancement for future growth and efficiency by utilizing BAW data and other data source
  • Understand new initiatives and conduct gap analysis together with operation tea m leads
  • Establish new operating process together with operation team leads and provide training to internal team
  • Interaction and impact analysis for other products process change
  • Assist in preparation of monthly volume and activity report for Tokyo AP
  • Perform operational analyzes with in A P operations and present findings and recommendation to Managers
  • Destruction of document sorted as Other Box
  • Contact point of e-Recon administrator in AP and perform Proof Owner
  • At least 5 years of BPO experience in Accounts Payable of sizable orgnization in both Japan and english speaking contries
  • Logical explanation skills to satisfy Japanese user to understand
  • Capable for accurate understanding and delivery of request responsible for position to close outstanding issues in-depth knowlege of Japanese business practice
  • Good command of spoken and written Japanese with business manner(native level required) and english
  • Business documentation proficiency of office tools
  • Self-managing of time and attendance, be punctual
42

Rohq-fro-operations Support Analyst Resume Examples & Samples

  • One to two years experience in a related role preferred (combination of education/experience)
  • Sets up priorities to map out needed course of action to achieve deliverables
  • Open and seeks input from others and adopts work schedule to respond to changing timelines and expectations
  • Works effectively with others and builds relationships to accomplish common goals
  • Proactive approach in carrying out responsibilities with minimal reminders
  • Works independently
  • Adaptable ad responds in an open and effective manner to changes in the work environment and demands
  • Adjusts approach to effectively complete assigned tasks
43

Rohq Hrss Operations Support Analyst Resume Examples & Samples

  • 75% Production Activity (e.g. Task/responsibilities, Meetings, Risk/Control)
  • Demonstrates multitasking ability, analytical skills, problem solving skills and a consistent record of on-time delivery
  • Effective time management, administrative documentation and organizational skills
  • Must be a self-starter and able to work independently in a fast-paced global environment
44

Rohq Hrss Operations Support Analyst Resume Examples & Samples

  • 100% Production Activity (e.g., BAU Tasks, Meetings, Risk/Control)
  • Performs basic duties for pre-employment screening for low to mid-volume countries such as
  • Must be hardworking, a team player and must support the concept of “fun” in the workplace
45

Electronic Messaging Operations Support Analyst Resume Examples & Samples

  • Strong experience with REHL
  • Experience with open or commercial Sendmail
  • Experience with Anti-SPAM technologies and concepts
  • Experience with mail routing, SMTP, TCP/IP, LDAP, DNS, HTTP, and TLS protocols
  • Experience with shell scripting. Perl scripting optional
  • Understanding and experience with email controls such as DKIM and SPF
  • Experience with basic networking skills
  • Experience with Change and Incident management
46

Operations Support Analyst Resume Examples & Samples

  • Credit
  • Settlement Operations
  • Accounts Control Operations/KYC
  • 2+ financial services related experience
  • Capital market product knowledge is useful
  • Familiarity with industry related directives such as Dodd-Frank, EMIR and FATCA
  • Strong management skills with focus on process improvement and operational redesign
  • Strong interpersonal and written communication skills with no aversion to client and management interaction
47

Operations Support Analyst Resume Examples & Samples

  • Good degree from a recognized university
  • Minimum of 2-5 years of relevant experience in the banking industry (candidates with good experience will be considered)
  • Good understanding of banking and investment products
  • Analytical, diligent and meticulous
  • Proficient in Microsoft Excel, PowerPoint, Access and Word
48

Operations Support Analyst Resume Examples & Samples

  • Lead new group conference calls and meetings for billing setup as well as complaint resolution, delivering accurate and reliable information to our internal and external customers
  • Attend and lead TPA audits for the business unit
  • Ability to communicate detailed information on all aspects of the billing process including all the options we offer and any impacts to other departments or the customer as well as making recommendations based on different scenarios and finding alternatives to meet the customer’s needs
  • Demonstrate understanding of the entire process from enrollment, case setup, contracting & licensing to in-force changes, billing, and commissions to recognize and raise concerns as well as offer solutions
  • Provide a single point of contact for the department by receiving, tracking, researching, and managing incoming requests and follow-ups to ensure that we are providing estimates on resolution as well as meeting expected deadlines and follow-up commitments
  • Triage and disseminate the necessary work to processing teams as well as providing status updates and estimates on completion
  • Communicate urgency and provide support to the processing teams and management to accomplish objectives
  • Clarify requests to ensure we have the necessary information. Analyze the information and coordinate the efforts to resolve the issues. Maintain a level of knowledge in order to verify that the work has been done accurately and provide updates and responses to appropriate parties accordingly
  • Establish and maintain trust and confidence in our ability to react to situations and resolve issues quickly and accurate. Maintain strong working relationships with internal departments
  • Bachelor’s degree in Business or related field; or equivalent combination of education and experience required
  • 5 years minimum experience in insurance, accounting, account/relationship management, or lead/supervisory level experience required
  • Demonstrated outstanding communication and interpersonal skills required
  • Excellent attention to detail, analytical and organizational skills required
  • Strong working knowledge of Microsoft Office including Word, Excel, PowerPoint and ability to learn additional software applications as needed required
  • 5+ years’ minimum experience in insurance, accounting, account/relationship management, or lead/supervisory level experience preferred
  • Project management skills preferred
  • Strong understanding and knowledge of insurance business processes, terminology and products preferred
49

Rohq Hrss Operations Support Analyst Resume Examples & Samples

  • Performs end-to-end duties for pre-employment screening for mid to high-volume countries such as
  • Ordering cases in the system for new hire background checks (New Employee Sanction Screening, Education, Employment, Credit/Bankruptcy and Criminal checks)
  • Uploading certificates/documentation and doing data input of all applicable areas in the Imaging Records Management System (IRMS) and external background screening vendor system called CSPi
  • Conducting in-house/internal checks
  • Validating and adjudication of reports
  • Have direct interaction with external customers (candidate, employee, HR, etc.)
  • Strictly adheres to Risk & Control practices and reports possible gaps/ breaches
  • Actively recommends areas for process improvement to the Team Lead
  • Provide informal guidance or on-the-job-training to new team members
  • Direct impact to the business through the quality of the tasks/services provided
  • Able to effectively facilitate in Daily Team Huddle, Team Meetings, etc
50

Intermediate Operations Support Analyst Resume Examples & Samples

  • Gain thorough industry knowledge quickly and effectively interact with other operating units
  • Expected to work staggered shifts to support pre-market, market close, regulatory reporting and other events pertained to EMEA and NAM operations
  • Coordinate with global coders in other regions to design solutions to resolve issues
  • Understand global procedures to support other markets during off hours
  • Identifies policy gaps and formulates policies
  • Provide training support
51

Rohq Hrss Operations Support Analyst Resume Examples & Samples

  • Ability to provide excellent customer service, communicate effectively, prioritize multiple tasks and demonstrate proper time management, and problem solve and present recommendations to internal and external clients
  • Help build and maintain positive customer relationships
  • Confidence, enthusiasm, passion for excellence, professionalism in work product and behavior, stress tolerance, discipline to execute according to standards, and urgency and speed of response
  • Strong interpersonal skills and ability to communicate effectively at all levels both internally and externally
  • English and Mandarin are required spoken languages and that the ability to read/write Mandarin either simplified or traditional characters is also required
52

Rohq Isg Operations Support Analyst Resume Examples & Samples

  • New security set ups and modifications
  • Support Pre-market events and Post Market Close events
  • Provide effective maker/checker function to ensure data quality and accuracy
  • Provide SIT, UAT testing with strategic technology rollouts
  • Expected to work various shifts to support pre-market, market close, regulatory reporting and other events pertained to APAC, EMEA, and NAM operations
  • Advanced knowledge of MS Office Suite, including proficiency in Excel
  • Must possess good written and oral communication skills with the ability to be assertive
  • Spoken/written Japanese an advantage, though not required
53

Operations Support Analyst Resume Examples & Samples

  • Performs basic duties for Lifecycle & Offboarding for low to mid-volume countries such as
  • Tracking of employee clearances
  • Manages personal OSC inbox
  • Resolves basic concerns and determines appropriate resolution for the cases in accordance with established guidelines
  • Ensures timely closure of OSC cases for audit and policy compliance
  • Attends & actively participates in Daily Team Huddle, Team Meetings, etc
54

Operations Support Analyst Resume Examples & Samples

  • Business / Finance degree
  • Knowledge of financial products, particularly derivatives
  • Meticulous and careful with work
  • Able to perform in a fast paced environment
  • Candidates with 1 or more years work experience in Back Office and/or Middle Office role
55

Rohq-fro-operations Support Analyst Resume Examples & Samples

  • One to two years experience in a related role preferred (combination of education/experience ; at least three years in a related role for C10)
  • Sets up priorities to map out needed course of action to achieve deliverables. Open and seeks input from others and adopts work schedule to respond to changing timelines and expectations
  • Proactive approach in carrying out responsibilities with minimal reminders; works independently
56

Operations Support Analyst Resume Examples & Samples

  • Primarily responsible for overall oversight of control environment in Citiphone Hong Kong
  • Review control design and documentation of operational processes, assess the adequacy and effectiveness of controls and present recommendations for the further enhancement
  • Analyze, review, monitor and test control to ensure compliance to the Citi policies and standards as well as applicable regulatory policies
  • Manage the implementation, rollout and execution of various Risk & Control Programs
  • As an MCA assessor, perform actual MCA testing and monitoring KRIs, defining PRCs, as well as recording and analysis of the results
  • Manage and coordinate audits and reviews covering the business
  • Responsible as an information security officer and conduct regular premise sweep
  • Provide clear sales direction, monitor sales results and share best practices across the center
  • Perform call monitoring to manage the sales quality and compliance for ensuring an optimized customer experience whilst enabling maximized sales opportunities
  • Minimum 7 years of experience in banking, preferably with experience in audit, internal control, risk management, compliance and related functions
  • Rounded product knowledge of consumer business, especially in banking, credit card and insurance products
  • Good understanding of risks and controls, and audit procedures and the ability to independently conduct compliance reviews over products and process
  • Strong organizational skills with ability to multitask
  • Self-starter and capable of working under minimum supervision
  • Independent and self-motivated with proficiency in prioritizing needs based on urgency
  • Effective communication, interpersonal skills and ability to motivate others with leadership potential
  • Good command of English and Cantonese (written & verbal)
  • University graduate is preferred
57

Rohq-operations Support Analyst Resume Examples & Samples

  • Preferably 2 years Recruitment Process Outsourcing/Recruitment Operations work experience
  • Working knowledge of Applicant Tracking Systems (ATS), with a strong preference for Taleo experience
  • Mature with strong attention to detail
  • Logical, analytical & rational
  • Strong team player, willing to learn and share experience with other team members
58

Operations Support Analyst Resume Examples & Samples

  • Good degree from a recognized university in Finance or equivalent
  • At least 1-2 years' experience in Banking or related areas
  • Basic knowledge of banking products and investment instruments
  • Knowledge of Visual Basic, MS Access and SQL would be advantage
  • Resourceful, proactive and possess strong interpersonal skills
  • Team player who is committed to work under minimal supervision
59

Rohq-gem-operations Support Analyst Resume Examples & Samples

  • Support Citi’s Online Event Management System – Metron
  • Support the online event registration system and approval flow for all events across Asia Pacific in accordance with Citi Expense Management Policy
  • Help/Communication for individuals registering events around registration, Metron and correct event policy across Asia Pacific (servicing 18 countries)
  • Data Integrity and Quality Control – ensuring that all data in Metron is complete, correct and updated; liaising with both GEM planners and other event organizers regularly for accurate data
  • Metron APAC “help desk” for any issues
  • Systems and data knowledge; accounting knowledge/payment processing experience is beneficial
  • Enthusiastic team player, willing to work with colleagues towards a common goal
  • Self-motivation, commitment and positive attitude
  • Strong attention to detail/focus on data accuracy
  • Shows initiative and proactive approach and able to make decisions
  • Strong organisational skills, able to manage time effectively, working to deadlines within a pressurized environment
  • Multitasking essential; able to prioritise and work on several projects simultaneously
  • Excellent communication skills (verbal & written)
  • Shows willingness to undertake extra responsibilities
  • Ability to work on own and execute projects with limited supervision
  • May be required to work outside and beyond regular schedule due to deadlines
60

Senior Operations Support Analyst Resume Examples & Samples

  • Provide direct support on all batch-scheduling changes
  • Coordinate and implement batch scheduling on new and existing projects for the test and production environments
  • Create and maintain batch schedule documentation
  • Provide second-tier support and issue resolution for the batch scheduling system
  • Perform basic troubleshooting of problems. Escalates accordingly
  • Enforce adherence to existing production support operational readiness standards
  • Develop new processes and schedules for a growing number of applications
  • Work to improve the existing scheduling processes and limited auto restart capabilities of aborted processes
  • Work with job scheduler application vendors for problem resolution, system upgrades, functionality changes and testing
  • Provide 7X24 On Call support batch related issues
  • Perform other related duties, as assigned
61

Operations Support Analyst Resume Examples & Samples

  • Identify, research, validate, setup & maintain legal entity reference data (leveraging internal/external stakeholders and data sources) on central repositories/applications; legal entity data forms an integral component of Credit Risk exposure; typically data spans legal name verification, address, nature of business, ownership etc
  • Manage and assist the delivery of projects spanning: Market/Regulatory initiatives, Technology/Platform roll outs, migrations between various internal/external sources; responsibility may include coordination and input on project delivery (planning, analysis, requirements gathering, governance, status reporting, scheduling etc)
  • Supervise and develop the team to ensure effective results
  • Organised with an excellent attention to detail
  • Able to prioritize work and manage time
62

Ctsm Mys-operations Support Analyst Resume Examples & Samples

  • Conduct searches, perform due diligence, gather data and record evidence from Citi internal systems, the internet, commercial databases and enquiry with business or Compliance contacts within Citi
  • Adhere to all Citi Policies and confidentiality standard
  • Responsibility to Our Clients Builds
63

Rohq-isg-operations Support Analyst Resume Examples & Samples

  • Business-related college degree
  • Experience in reference data management (not essential but useful)
  • Experience in working with internal and external data sources to conduct due diligence (Bankers Almanac, Dun & Bradstreet, SWIFT etc) (not essential but useful)
  • Experience of having worked in a banking environment (not essential but useful)
  • Proficient Microsoft skills: Word, Excel, and PowerPoint
  • Proactive and able to work on own initiative
  • Comfortable working independently in a dynamic and challenging environment
  • Team-player skills
64

Operations Support Analyst Resume Examples & Samples

  • A relevant degree or equivalent experience in IT (Applicants currently perusing further education in IT will also be considered)
  • Internal training will be provided on Caterpillar IT policies and procedures, however it is expected that the applicant have an understanding of computing hardware and software environments, system integration process, system administration processes and networking
  • Must be able to work independently and with minimal direction
  • Must be able to trouble shoot problems and identify solutions
  • Must be able to work a flexible work schedule to accommodate business needs, including off shift and/or weekends
  • Must be able to multi-task while maintaining high levels of customer satisfaction
  • Must be able to communicate professionally
  • Must be proficient in Microsoft applications (Excel, Word, PowerPoint)
  • Build & image PC & RF equipment as per Caterpillar specifications based on new equipment issues or the IT replacement program
  • Cat Logistics experience
  • SPM experience
65

Senior Operations Support Analyst Resume Examples & Samples

  • Role sits with the AMC (Account Master Central) Entity Data Team, responsibilities to include (not limited to)
  • Liaise with internal/external stakeholders to provide exception management reconciliation/reporting
  • Conduct analysis to map front to back data flows and provide subject matter expertise, providing input to project requirements to drive business, functional and/or system/platform changes
66

Operations Support Analyst Resume Examples & Samples

  • Supporting senior management in daily operations and important projects
  • Assist with the preparation and delivery of key business metrics and financial analysis
  • Prepare high quality and detailed material for client meetings and strategic client programs (across periodic relationship meetings, proposals, etc)
  • Assist in compiling metrics and information to ensure we align employment information with performance and compensation (consistently across all employees)
  • 2+ years’ experience supporting key business leaders
  • Experienced with Microsoft Office (Excel, PowerPoint and Word in particular) and Outlook
  • Scheduling travel and other administrative duties
  • Must have excellent communication skills - both written and verbal
  • Ability to work in a very fast paced environment, in a continuously developing business group
67

MYS Ctsm KL Operations Support Analyst Resume Examples & Samples

  • Computer literate with advanced knowledge in Microsoft Excel and Powerpoint
  • At least 3 years experience in AML, banking operations, audit, risk and control, compliance or quality assurance role
  • Banking, Finance or Business background
68

Technical Operations Support Analyst Resume Examples & Samples

  • Must have solid critical thinking skills and be able to collect and analyze evidence from logs, monitoring and other diagnostics
  • Operational background
  • Fast learner, ability to absorb and apply information
  • Ability to prioritise and effectively triage issues
  • Strong relationship building and commuication skils
  • Abilty to understand how your role relates to the overall goals of the business, a customer-focused mind-set
  • Proficient in Word, Excel, PowerPoint and Visio
69

Operations Support Analyst Resume Examples & Samples

  • Supports event attendee management on behalf of event project managers
  • Prepares and processes documentation and invoices for payments and reconciles invoice payments to event budgets on both scheduled an ad-hoc basis
  • Supports the reconciliation of management and non-management events
  • Tracks payments process, identifies disputes and follows up to reach successful resolution
  • Provides support to the global departmental P-Card program
  • Uses internal tools to enter data, review reports for data accuracy, makes relevant updates and oversees general data accuracy and administration
  • Generates a wide range of regular and ad-hoc reports that include attendee reports, vendor spend reporting, budget reports, invoice summaries, etc
  • Assists with reputational risk reporting process
  • Processes and creates audit files in compliance with time and documentation, ensures archiving policies are followed
  • Manages and tracks events from inception to closeout ensuring all related policies, procedures and documentation requirements are met
  • Coordinates alignment with compliance guidelines across global, regional and country specific teams and implements changes to processes and procedures when needed
  • Supports Global team with administrative responsibilities: participate in weekly calls, develop meeting agendas and record minutes, gives training presentations, orders departmental supplies, etc
  • Ability to work virtually and with a global team in multiple time zones
  • 2+ years operational support experience in event management or hospitality industry
  • Excellent MS Excel skills required including formulas and macros
  • Impeccable attention to detail and accuracy (reviews and checks all work before distributing)
  • Experience working with compliance, finance and operations tools and systems in a corporate environment
  • Bachelors in Operations or Business preferred
  • Excellent communications/customer service skills required
  • Must be able to work to strict deadlines and in a high pressure environment
  • Bachelor Degree in Event Management, Hospitality, Business or equivalent work experience
70

Ctsm Mys-operations Support Analyst Resume Examples & Samples

  • Complete 1st level review of customer transactions which are alerted. This involves analysing alerts and investigating transactional activities to detect suspicion of money laundering or terrorist financing activities
  • Responsibility to Our Clients Builds Client Relationships
  • Delivers Client Solutions
  • Leverages Functional and Business Knowledge
  • Uses Sound Judgement
  • Manages Risk and Control
  • Builds and Applies Business, Regulatory and Country Knowledge
  • Innovation Strives for “best in class practices”
  • Leads Innovation
71

Rohq-hrss-operations Support Analyst Resume Examples & Samples

  • 75% Production Activity (e.g. Task, Meetings, and Risk/Control)
  • Responsible for completing transactional recruitment activity conforming to SLAs based on accuracy and timeliness in relation to the end-to-end recruitment process including
  • Must possess good written communication skills
  • Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity
  • Preferably 2 years Recruitment Process Outsourcing/ Recruitment Operations work experience
  • Fluent in English, both in written & verbal communication skills
  • Able to handle high volume of work & adaptable to change
72

Operations Support Analyst Resume Examples & Samples

  • Preferred previous experience in MIS analysis, expense management or project management role
  • Strong interpersonal and communication skills to deal with a wide range of staff levels and roles
  • Strong attention to detail, but able to see the big picture
  • Strong Excel spreadsheet skills
  • PowerPoint and Business Objects skills are desirable
  • Organized and able to plan, prioritize and execute tasks in a timely fashion
73

Rohq-hrss-operations Support Analyst Resume Examples & Samples

  • Apply department policies and procedures in processing of routine HRMS/data-related transactions from clients
  • Administer all data updates conforming to SLAs based on accuracy and timeliness, specifically on the following processes
  • Must possess good written business communication skills
74

Rohq-hrss-operations Support Analyst Resume Examples & Samples

  • 75% production activity (e.g. “business as usual” (BAU) tasks, problem solving, meetings, and risk & control)
  • 20% customer activity (e.g. collaborating and working with senior management)
  • Actively maintains the Knowledge Library materials
  • Plays a key role in facilitating data management and drives data quality to achieve regional and global dataset
  • Actively participates in regional / global change control board to discuss changes, and/or to explain and justify changes/enhancements, wherever required
  • Monitors and provides instructions / training to tier-1 teams with the objective of tier-1 being able to independently resolve basic user issues
  • Learns the capabilities and limitations of the software to properly and creatively utilize features to meet countries’ needs
  • Prepares and/or reviews change requests, development documents, test scripts and performs system tests, where required
  • Collaborates with technical specialists to ensure the functional specifications identified have been met through development
  • Takes responsibility for any ad-hoc tasks / projects assigned
  • Willing to work extended hours when necessary as well as for purpose of occasional on-call availability
  • Willing to work permanent or rotating shift hours to support APAC and EMEA businesses
  • Good customer service is mandatory
  • Minimum of 2 years’ experience in application and functional analysis support
  • Experience with any HR related applications such as learning, e-recruitment, non-employee, talent and performance management systems
  • Experience writing database queries in SQL is a plus
  • Strong techno-functional knowledge and experience in PeopleSoft HRMS is a plus
  • Strong knowledge of HR business processes is also required
75

MDM / Operations Support Analyst Resume Examples & Samples

  • Responsible for the creation/maintenance/closing of customer accounts: sold to/ship to’s information in our database including setup of allowances/discounts in conjunction with the executed vendor agreements to avoid unnecessary payment issues, chargebacks and/or violations for all customers
  • Create & maintain customer discount allowances as per direction from sales or newly executed vendor agreements
  • Create and maintain country, consolidation, and sales person codes in Nine West Database
  • Maintenance of new accounts in OCR (Optical Character Recognition). An external system used to screen new accounts for terrorists, and types of illegal activities that we choose not to do business with
  • Obtain proof of deliveries as requested by customer service and by the distribution centers
  • Add SCAC (standard carrier alpha codes) in database to allow proper invoicing data
  • Update pick ticket header in Warehouse Management database as needed to ensure timely shipping of customer orders
  • Make certain compliance issues are communicated/resolved timely by reporting to divisions and distribution center management
  • Daily/weekly/monthly reports to the relating to invoice and chargeback agings along with daily cash reports
  • In making updates of ship to information, its critical to choose the appropriate time to make the change so as not to jeopardize shipment of orders to the stores and to minimize chargebacks for shipping to incorrect account distribution center.Work closely with all management levels in sales, customer service, credit, when reviewing corporate agreement – know when to interact when establishing parameters required by customer agreements
  • Know when to seek guidance from our in house legal department regarding challenging customer agreements
  • Works closely with internal departments (warehouse management team, Customer Service management team, Credit and sales) to ensure accurate and timely updates are done
  • Work closely with all management levels in sales, customer service, credit, when reviewing corporate agreement – know when to interact when establishing parameters required by customer agreements. Executing the agreement by reaching back out to the customer
  • Associates degree or two years experience in Customer Master Maintenance
  • JAG & NW ACS Systems
  • NRS
  • Knowledge of EDI (electronic data interchange) helpful
  • Knowledge and familiarity of SCAC codes helpful
76

Operations Support Analyst Resume Examples & Samples

  • Technical Skills - can perform and understand - Trade input & reporting / NAV/Price verification / Shareholder Account & Contact
  • Experience level: 2 years’ experience in Investor services/Transfer agency department is preferred but not essential
  • Computer literacy is essential – job holders should be skilled in the use of spreadsheets and word processing packages
  • A high degree of accuracy and attention to detail is essential
  • Ability to adhere to deadlines is required
77

Cbps-operations Support Analyst Resume Examples & Samples

  • No attendance issue with good performance on 4F, NPS and Compliance
  • Strong communication skills and customer oriented
  • Attention and thoroughness to details, coupled with a strong follow through discipline
  • Ability to multitask and manage multiple requirements and initiatives
  • Ability to liaise with all levels within the organization and across all functions
  • Amenable to extending work hours, as needed
  • Has not been subjected to any disciplinary action where the sanction is final warning in the last 6 months
  • Is a regular employee of the company of at least a year
78

Rohq-isg-operations Support Analyst Resume Examples & Samples

  • Identify, research, validate, setup & maintain reference data (leveraging internal/external stakeholders and data sources) on central repositories/applications
  • Liaise with internal/external stakeholders to provide exception management reconciliation/reporting where needed
  • Perform quality reviews/refresh of client reference data and our supporting processes/procedures; data will primarily be Settlement data but may cover other data attributes
  • Adding/maintaining Client Static Data on new and existing accounts
  • Executing static data projects for external clients
  • Exception reporting
  • Processing of daily control reports
  • Liaison with Key Stakeholders: ACG, Settlements, MO and SDQ team
  • MIS reporting
  • Ability to identify, trouble shoot issues and ultimately escalate appropriately where required
  • Good academic qualifications would be desirable, but less relevant than a proven track record in operational reference data; and Financial services related qualifications would be advantageous
79

Associate Web Operations Support Analyst Resume Examples & Samples

  • Primary communication hub for NBCNews.com and partners
  • Manage internal and/or company-wide notifications for all NBCNews.com properties and site related incidents
  • Effectively manage High and Critical Incident Management -- outages or disruptions
  • Provide superior customer service and communication to NBCNews.com and its properties
  • Point person for operations during code releases to live site
  • Operations support and site monitoring
  • Monitor NBCNews.com website and all partner websites and services
  • Monitor 200+ servers internally and in data centers
  • Perform routine server maintenance
  • Support of Help Desk issues that occur during non-business hours
  • Editorial Support for Content Management Systems and Varied Systems
  • Provide tier 1 technical support
  • Escalate issues in the form of a bug to developers for investigation
  • Incoming and outgoing content partner support
  • Monitor all incoming and outgoing partner feeds. Identify, troubleshoot or escalate problems in a timely manner
  • AA degree or BA/BS degree in Computer Science or equivalent
  • 1-2 years relevant experience. Fluent with standard concepts, procedures and practices of position
  • 2-3 years relevant experience. Fluent with standard concepts, procedures and practices of position
  • Experience managing multiple incidents and problems while working in high pressure situations
  • Combine customer service; strong troubleshooting skills and sound time management skills with consistent strong display of professionalism, accountability and teamwork
  • Technical requirements include a strong knowledge of Windows architecture, HTML, XML and a strong understanding of the Internet
  • Outstanding written and verbal communication skills, the ability to manage conflict, and being flexible with work schedules
  • Thrive in fast-paced and high pressure situations. A passion for improving processes and a commitment to customer satisfaction are both essential
80

Operations Support Analyst Resume Examples & Samples

  • Utilize tools such as BAW reporting, CDR, and ITBM to pull raw data of internal and external spend. Perform detailed analysis of spend and independently design visually compelling presentations to summarize analysis results to department head and his/her direct reports
  • Exercise judgment to solve complex problems
  • Create weekly report of shipping tool volumes and trends
  • Gather performance metrics, analyze and adjust where necessary
  • Book and arrange travel for supervisor and his/her direct reports; Prepare expense reports
  • Analyze vendor invoices for accuracy and work directly with vendors to remedy any billing errors, insure accuracy and dispute discrepancies
  • Monitor, evaluate and analyze Managed Print Help Desk call volume, generate performance reports and make adjustments to hours and staffing accordingly
  • Create and manage non-employee profiles via NEMS
  • Managed agenda and create presentations for monthly “All Hands” global meetings
  • Initiate projects to improve team efficiency
  • Schedule and run WebEx meetings, compile handwritten meeting notes, track and analyze meeting attendance
  • Become Mail stop main contact for executive level area. Verify, accept and distribute incoming mail and packages to neighboring desks (ability to lift up to 30 LBS required)
  • Process vendor invoices for payment using invoice system. Utilize 3 way matching system where applicable before authorizing payment
  • Monitor and manage supervisor inbox when he/she is out of the office. Determine who on General Services team can best address and delegate to them
  • Review, analyze and prepare summary notes of vendor proposals in a clear and concise manner
  • Perform data analysis of printer logs to determine proper use and placement of equipment
  • Author articles promoting the Mail and Managed Print for Citi Collaborate
  • Use vendor reporting tool to run detailed shipping reports. Become the subject matter expert analyze and report complex trend analysis
  • Review written materials for spelling and grammatical errors
  • Maintain required procedural and standards documents for content and clarity
  • Manage computer access, email, and equipment for new hires
  • Submit removal orders for out-of-use equipment
  • Reset Passwords for staff and contractors to manage required access
  • Become subject matter expert on use of Citi tools and train staff and contractors as required
  • Reserve conference rooms, Wi-Fi access and coordinate visitor badges
  • Complete journals and submit checks to accounting for processing
  • High School Diploma/GED required – Bachelor’s Degree Preferred
  • 3-4 years of relevant work experience preferred; Mail or Print experience a plus
  • Knowledge of MS Office 2010 – Outlook, proficiency in Excel, Word and PowerPoint
  • Working experience using Pivot Tables and ability to analyze large amounts of data
  • Preferable experience in Concur, WebEx, SharePoint, Avaya CMS Supervisor and Nuance PDF converter or other PDF editing software
  • Strong analytical aptitude and logical reasoning ability
  • Strong process/project management skills
81

Operations Support Analyst Resume Examples & Samples

  • Business/Finance degree Knowledge of financial products, particularly Structured products, i.e. EAED/MLI/SWAPS/IRS/OTC/ELN
  • Able to perform in a fast-paced environment
  • Candidates with some work experience in Back Office and/or Middle Office role
82

MYS Ctsm Kl-operations Support Analyst Resume Examples & Samples

  • Bachelor degree in engineering, computing, actuarial science or statistics demonstrated
  • Knowledge on Behavioral Science/Phycology is a plus
  • Proactive, acquisitive and humble attitude is a must
83

Operations Support Analyst Resume Examples & Samples

  • Bachelor degree with 5 years administrative experience
  • Good command of English in listening, writing and speaking
  • Strong team player with effective communication skills with customers and suppliers in a cross functional working environment
  • Detail-oriented and strategic orientation
  • Basic finance acknowledges
84

Cbps-operations Support Analyst Resume Examples & Samples

  • Assistance in invoice retrieval as well as reconciliation
  • This is for a period of 6 months only
  • Preferably the candidate possess at least a Bachelor's/College Degree in BS Accountancy
  • Excellent knowledge in MS Excel
85

Operations Support Analyst Resume Examples & Samples

  • Acting as point of contact for the business on day to day support issues across a number of business-critical applications
  • Prioritizing and resolving day-to-day systems issues and client requests in a timely manner, effectively managing client expectations and escalating where appropriate. This includes
  • Java/J2EE development / strong L2 technical support
  • Good understanding of Unix / Linux shell commands and scripting
  • SQL Scripting, ideally with Oracle/SQL Server
  • Familiarity with ITIL principles of Incident/Change/Problem Management
  • A strong sense of ownership and urgency with a desire to provide excellent customer service
  • The ability and desire to learn new technologies and application knowledge quickly
  • Experience working in Asset Management or other Financial Services businesses strongly preferred
  • Ability to operate independently, to be proactive, and able to interact with stakeholders across all levels
  • Experience with any of thinkFolio, Dimension, Composer, WebMethods or Pega will be valued
86

Operations Support Analyst Resume Examples & Samples

  • Middle Office support for trading operational issues on behalf of our hedge fund clients
  • Booking and maintaining new trades and amendments (OTC and listed), as well as monitoring exceptions
  • Booking and reviewing Bank debt/private loans in the systems against loan documents
  • Review term sheets and electronic/long confirmations and affirm/confirm OTC trades and settlements on behalf of our clients
  • Liaising with various parties such as Dealers, Fund managers, Prime Brokerage, OTC counterparties regarding trade issues, affirmation and settlement queries
  • Preparation of Client reports including P&L, risk and regulatory reporting
  • Review and complete trade, position and cash reconciliations including resolving breaks
  • Operations experience in the financial services industry
  • Good understanding of OTC derivatives such as CDS, IRS, Swaptions, etc
  • Experience with private loans and bank debts is an advantage
  • Strong communication and interpersonal skills, and ability to work under pressure
  • A good team player who can also manage his/her own work independently
  • Good working knowledge of Excel functions
  • Geneva and Calypso experience is an advantage
87

Citibank Berhad Kl-operations Support Analyst Resume Examples & Samples

  • Minimum of 2 years working experience, preferably from a financial services institution/credit card industry
  • Relevant experience in managing a team will be an advantage
  • Good oral and written communications skills and the ability to work well between multiple departments and with all levels of associates
88

Rohq-isg-operations Support Analyst Resume Examples & Samples

  • Provide key support for the Tokyo/Japan market for all security inquiries
  • Provide SIT, UAT testing with strategic technology roll-outs
  • Knowledge and familiarity with financial product data vendors (Bloomberg, Reuters, S&P, Telekurs, etc)
  • Initiative to understand procedures and concepts and identify process improvements
  • Ability to speak, read and write Japanese (preferred)
89

Rohq-isg-operations Support Analyst Resume Examples & Samples

  • Perform quality assurance checks on all KYC files carried out by the Operations team and any other associated regulatory documentation process
  • Become Subject Matter Experts in the area of KYC/AML/Regulatory Documentation
  • Oversight of KYC/Regulatory Documentation control environment
  • Liaison with Compliance Department and senior management within Business Units supported
  • Implement process enhancements to improve turnaround time of client on-boarding experience
  • Deliver on targets and objectives in line with timelines dictated by BAU and Refresh Programme
90

Operations Support Analyst Resume Examples & Samples

  • Fluency in English and/ or German language is essential, with any additional language desirable
  • Highly effective at interacting with internal and external customers and serving as a subject matter expert
  • Solid track record of inspiring action based on data-driven insights
91

MYS Ctsm Kl-operations Support Analyst Resume Examples & Samples

  • Complete 1st level review of customer transactions which are alerted
  • This involves analysing alerts and investigating transactional activities to detect suspicion of money laundering or terrorist financing activities
  • Build and apply knowledge of money laundering processes, sanctions(s) or laws/regulation(s) to case investigations
  • Conduct alert investigation using global standard policies, procedures and tools and meet internal and external regulatory requirements
  • Meet the Service Level Agreement (turnaround time) for case/transactions review/investigations agreed upon with stakeholders
  • Ensure timely submission of QA correctiions to 2nd level Analysts/Reviewers
  • In addition to English, Bahasa Malaysia or Chinese languages, fluent written and spoken skills in other Asian languages will be an added advantage
  • Responsibility to Each Other Builds Partnerships and Values Diversity
  • Responsibility to Our Franchise Drives Results
  • AML Monitoring Analyses and Investigates Suspicious Activity
  • Makes Responsible Decisions
  • Analyses and Validates Quality
  • Delivers Effective Solutions
  • Language Mandatory - English
  • Added Advantage
92

Rohq-isg-operations Support Analyst Resume Examples & Samples

  • Opening new sub accounts in e-Sales for both new and existing clients
  • Maintaining client static data on existing sub accounts
  • Provide a high-level of customer service to our internal stakeholders
  • Good academic qualifications would be desirable, but less relevant than a proven track record in operational reference data and financial services related qualifications would be advantageous
93

Sales Operations Support Analyst Resume Examples & Samples

  • Onboard new sales hires and train sales team members on sales processes, policies, and systems
  • Administer and drive expansion of “Stay on Track” sales effectiveness educational outreach program
  • Develop relationships with sales team members and serve as their trusted advisor/consultant on operational topics
  • Analyze and resolve ad-hoc questions and issues raised by sales force regarding sales programs, systems, and sales tools
  • Champion the use and adoption of sales systems and data; foster understanding of and adherence to sales processes and policies
  • Gather feedback from sales force on sales programs, processes, policies, and systems; reconcile it with trends observed in support requests, and use this input to identify and champion suggestions to improve policies, processes, and systems
  • Participate in and occasionally drive project execution to implement relevant changes emerging from above
  • Produce and interpret reports on various sales and sales support metrics; maintain focus on continual improvement of metrics
  • Continually contribute content to improve sales help online knowledge base
  • Outstanding reading, writing, listening, and speaking skills in English
  • Excellent sense of customer focus, continuous improvement mindset
  • Relentless positive attitude
  • Strong experience working with various web applications and standard office software
  • Familiarity with database concepts
  • Ability to thrive in a fast paced business environment featuring multiple simultaneous priorities
  • High level of organizational skills, detail orientation, process orientation
  • Fluency in one or more languages other than English
  • Professional experience in a complex corporate environment involving multiple teams, organizations, and matrix reporting relationships
  • Power-user skills with a spreadsheet application (e.g. Microsoft Excel)
  • Power-user skills in Salesforce.com
  • Experience with case management in Salesforce or a comparable service system
  • Experience documenting process flows (e.g. with Microsoft Visio or a similar tool)
  • Familiarity with relational database concepts, ability to understand and create SQL queries
  • Ability to create web sites
  • Experience in a support or customer service role
  • Familiarity with Autodesk Sales programs and/or systems
  • Sales Operations experience
94

Operations Support Analyst Resume Examples & Samples

  • 3+ years work experience of BPO/Banking operation. With knowledge of financial/banking operations
  • Experience of training people
  • (Process Improvement / Process Transition) Project experience is preferred
  • Experience of leading a team is preferred
  • Good Japanese language skill and good understanding of Japanese culture, good sense of client first, so that can communicate with Japan customers and maintain a good relationship
  • Business reading/writing level of English language is preferable. (Business reading/writing/speaking level of English language is required to handle the daily emails/conferences.)
95

Operations Support Analyst Resume Examples & Samples

  • At lease a honors Degree in related field
  • Minimum 3 years of experience managing regional communication projects
  • Strong Microsoft PowerPoint and Microsoft Excel skills
96

O&t-operations Support Analyst Resume Examples & Samples

  • Proficiency in MS word and MS ES excel
  • Responsible, organized and able to multitask under pressure
  • With good knowledge in ECS+ EMBS
97

Rohq-cto-operations Support Analyst Resume Examples & Samples

  • Participate in the on-boarding of new data feed into Genesis
  • Monitor handoffs of source files according to agreed Service Level Agreements (SLA)
  • Ensure data completeness/integrity during execution of data enrichment & prior to reconciliation
  • Timely identification, communication, and escalation of inbound/outbound processing failures/rejects/exceptions to the relevant resolving team
  • Assist in testing of new sources/interface (User Acceptance Testing)
  • Provide metrics on performance & data quality/integrity
  • Liaise with source contacts on processing issues & data quality
  • Perform maintenance activities on management of data records (groupings or individual), hierarchies, reference tables, new dimensions and operational tools (such as calendars)
  • Monitor outbound data with the agreed SLA
  • Check for data sanity of outbound data
  • Handle and track all user inquiries via Citi Market Place, Service Now or relevant tracking systems
  • Setup and modify users’ entitlements to the system
  • Maintain process documentation and guides
  • Other tasks assigned relevant to the process and in compliance of bank policies, international or local rules and regulations
  • Degree in Business or Management Information Systems, or equivalent experience
  • Knowledge in Banking and/or Finance
  • Database and/or warehouse related skills (e.g. SQL) are preferred
  • Possess strong analytical skills
  • Confidence and ability to work with all level of management
  • Willing to work flexible hours and weekends/holidays
98

Customer Service Operations Support Analyst Resume Examples & Samples

  • Obsess over customer success
  • Take ownership and do not sacrifice on quality
  • Support long term, evolving partnerships with specific, complex technology needs
  • Be action oriented and results driven
  • Resolve or escalate issues that could jeopardize the client relationship
  • Primary operational contact for all assigned accounts
  • Define partner project requirements (in collaboration with the AM); understand business drivers and manage best practices
  • Direct internal teams to deliver solutions/projects that drive client growth and efficiency
  • Lead client data / trend reviews that increase client satisfaction and strengthen relationships
  • Manage financial processes including, supervising pre-pays/service credits, guarantee tracking, billing and the financial contract compliance
  • Collaborates with eAM / Sr. AM and AMs to increase revenue and meet project goals
  • Improves the Pearson delivery system by advocating for clients internally
  • Technology oriented. (HTML and other web based technology skill sets a plus)
  • Teamwork along with individual initiative
  • Demonstrated leadership skills
  • Ability to make business and procedural decisions
  • Ability to multitask and work in a fast-paced environment
  • Advanced organizational skills and attention to detail
  • Ability to research using deductive reasoning to assess problems and explore various solutions
  • Ability to give personalization to the client by understanding what their resources are and how they can increase their effectiveness
  • Excellent presentation and public speaking skills
  • Ability to manage and track multiple projects with advanced date coordination
  • Advanced knowledge of Microsoft Windows (Outlook, Excel, Word, PowerPoint)
99

Sales Operations Support Analyst Resume Examples & Samples

  • Manage support mailbox for relationship managers
  • Load, reconcile and analyze CCB source systems supporting Banker Dashboard
  • Maintain complex master hierarchies underlying Banker Dashboard
  • Assist with various restructuring changes that impact the source and reporting systems
  • Lead strategic projects influencing multiple areas across US CCB
  • Demonstrable experience working in a business analyst role
  • Experience in collecting, defining and documenting business and technology requirements is essential
  • Exceptional written and verbal communication skills must be demonstrated
  • Excellent business analysis and problem solving skills essential
  • Ability to organize multiple parallel tasks/streams; a self-starter who can work independently with minimal oversight
  • 3 to 5 years of relevant financial analysis experience
  • BA/BS required or 5 years relevant financial experience
  • Financial modeling/data compiling experience a plus
  • SQL a plus
  • Ability to solve problems that arise outside of the documented procedures
  • Willingness to think beyond the scope of the current work to the overall larger picture
  • Absolute personal integrity and credibility
  • Team Player – works collaboratively and develops alliances/relationships across the organization; leverages resources within the group
  • Strong, clear, simple communication style
  • Ability to collaborate and come to decisions quickly
  • Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge
  • Ability to learn/understand some technical implications of system design
100

Operations Support Analyst Resume Examples & Samples

  • Responsible for ongoing support of key Banking services
  • Effective end to end management of major incidents and problems
  • Build relationships with business partners to understand business requests and processes and to deliver exceptional client service
  • Proactively drive new ideas and opportunities to improve operational efficiency and effectiveness
  • The ability to operate independently, to be proactive, and able to interact with stakeholders across all levels
  • Work effectively within local and distributed teams
  • Desirable to have SAP Banking Services product knowledge
101

Operations Support Analyst Resume Examples & Samples

  • Responsible for ongoing support of key Banking and Payments services
  • Previous experience in Payments Systems and Banking/Payments Industry a plus
  • Desirable to have IBM WebSphere MQ and webMethods knowledge
102

TSC Operations Support Analyst Resume Examples & Samples

  • Supports the development and organization of technical operations workforce management
  • Must have working knowledge of workforce operations tools and report applications
  • Must be highly proficient with quota/scheduling systems
  • Must be able to write and run SQL-based queries for database environments and use TWC
  • Previous experience in appropriate Microsoft Office Suite applications, reporting and
103

Senior Operations Support Analyst Resume Examples & Samples

  • Minimum 3 years experience providing business support for a client facing web site
  • Minimum 3 years experience analyzing business requirements and working with a technology team to deliver results
  • Minimum 3 years experience documenting processes and procedures
  • User Acceptance testing experience
  • Competent with Visio for documenting process maps
  • Strong experience in troubleshooting and problem resolution
  • Experience with Nimbus or other process documentation tools
  • Knowledge of Wealth Management business and systems
  • Knowledge of Global Plus or Charles River
104

Operations Support Analyst Resume Examples & Samples

  • 1) Oversight of Operational delivery of Payments, Clearing and Reconciliation functions
  • 2) Working with key stakeholders in business to implement new/changes to Payments and Clearing functions; overseeing implementation of changes to processes, controls and documentation in Operations
  • 3) Subject matter expert: Understand end to end process flows on these specific functions
  • 4) Liaising with outsourced service providers to maintain effective oversight and control on process delivery
  • 1) Act as subject matter expert on core banking functions – Payments, Clearing and Reconciliation
  • 2) Perform day to day monitoring Payments, Clearing and Reconciliation team
  • 3) Ensure metrics are accurate and any inaccurate/incomplete data is challenged and completed appropriately within existing deadline
  • 4) Perform oversight of TCS delivery through control activities designed as result of monitoring performance or adherence to Citi policy
  • 5) Engage with key stakeholders in Operations teams onshore and offshore (outsourced service provider) to relay the changes, train them and implement process change to comply with new/updated regulations
  • 6) Work closely with Sales, Citiphones and Complaints department in ensuring the customer experience is always kept to best
  • 7) Work closely with Compliance, Legal and Product teams to understand changes to payments regulations, and be responsible to implement changes resulting from new regulation to existing operations process/procedure
  • 8) Act as Citi’s point of contact with external vendors, clearing bank (Lloyds) and manage relationship with them. Oversight of service delivery by these vendors/service providers and resolve issues that impact the process delivery
  • 9) Responsible for continuous process reviews (and adherence to process) and improvements in Remittances
  • 10) Identify new opportunities for process improvements and improve the efficiency and control environment
  • 11) Change Control – Ensure all changes are adequately documented, communicated through CIB and training provided to the team in London, Jersey and TCS
  • 12) Ensure the training materials and procedures notes are up-to-date. Ensure compliance with operational procedures and regulatory controls are adhered to at all times
  • 13) Ensure all the risks are documented in MCA and deliverables are provided in timely manner. Ensure MCA breaches are minimised
  • 14) Perform vendor offsite reviews in UK and at outsourced service providers when required
  • 15) Represent payments operations function during internal and external audits and manage audit deliverables through coordination with TCS Operations and other internal stakeholders as appropriate
  • 16) Monitor progress of Corrective action plan with owners to ensure appropriate action is taken to resolve the breaches/issues and ensure timely completion
  • 17) Act as a back to CASS Operations Analyst in their absence and support Operations manager to maintain oversight of key CASS metrics and deliverables
  • 3) Good computer literacy (Word, excel, Outlook) desirable
  • 4) Working Knowledge of Investment products would be an added advantage
  • 5) Candidate should have evidence of using effective planning and organizing skills in a previous role
  • 2) Excellent analytical skills
  • 3) Good time management skills
  • 4) Ability to work under pressure and meet strict deadlines
  • 5) High level of accuracy and attention to detail
  • 6) Good inter-personal skills
  • 7) Flexible and adaptive to change
105

Operations Support Analyst Resume Examples & Samples

  • Facilitate Citi businesses’ ongoing compliance with Third Party Management requirements outlined in Citi policies and standards
  • Provide support to Citi businesses for the execution of third-party risk management activities, for example, coordination of
  • Information Security Assessments with third parties and Citi business stakeholders
  • Internal risk assessments
  • Third-party onboarding activities
  • Documenting termination plans and offboarding of third parties
  • Execute common, standardized third-party risk management processes, managed centrally by the TPU, for example
  • Support third-party selection process through evaluation of bid responses against specific risk and control criteria
  • Support reporting activities as required
  • Participate on continuous improvement activities
106

Operations Support Analyst Resume Examples & Samples

  • Strong customer service/operations background
  • Minimum 2 years experience relating to day 2 review for account opening and account maintenances
  • Basic analytical ability required to review customer information in accordance with policies
107

MYS Ctsm Kl-operations Support Analyst Resume Examples & Samples

  • Serve as subject matter expert for data manipulation in support of reporting and analytic projects across the various Remediation functions
  • Partner with Project Manager to develop reporting dashboards and production workflows to respond to inquiries related to Remediation Operations
  • Partner with the Project Manager to support planning and reporting for the Remediation Team
  • Support the Project Manager organization with piloting new tools and “Big Data” techniques to visualize and analyze operational and supplier risk management data
  • Administer Analytics done by Junior Business Analyst
  • Provide knowledge and training to Junior Business Analyst in the team, managing multiple tasks at the same time and prioritizing under tight deadlines are also required
  • Bachelor’s degree or equivalent experience in MIS and/or data management
  • Knowledge of Big Data concepts and tools
  • Advanced MS Excel and MS Access skills with working knowledge of SharePoint and Collaboration tools
  • High degree of numeracy, an analytical approach to tasks and problem solving skills are essential as is attention to detail and accuracy
108

Operations Support Analyst Resume Examples & Samples

  • Motivational fit – willingness to work in a shared services team
  • Preferably 2 years HR Operations/ administration work experience
  • Working knowledge of HR systems (including PeopleSoft) highly desirable
109

Cbps-operations Support Analyst Resume Examples & Samples

  • Provide NPS reports for all LOBs based on NPS surveys
  • Determine the drivers for improvement or decline in customer experience
  • Monitor and transcribe 20% of non-promoters for each LOB per month
  • Monitor and transcribe 10% of promoters for each LOB per month
  • Conduct NPS calibrations once per week for TLs, Trainers, Sales Coaches and OMs
  • Tracking of coaching closures for transcribed NPS surveys
  • Provide NPS deep dive analysis for all LOBs weekly and monthly
  • Incentive Report - maker for NPS
  • Creation of MBR slides for NPS
  • Verbatim Analysis
  • Contact Reason bucketing through call listening
  • Quality Monitoring
  • Prepare Quality and NPS reports
  • Conduct refreshers and trainings when needed
  • No attendance issue with good performance on Quality, NPS and Compliance
  • Strong communication skills and customer-oriented
110

Operations Support Analyst Resume Examples & Samples

  • Enhance the administrative environment by providing timely feedback/escalation/resolution on any issues encountered
  • Constantly analyze, challenge and redesign requirements to ensure alignment with requirements and improve efficiency
  • Attain a state of permanent audit readiness
111

Rohq-hrss-operations Support Analyst Resume Examples & Samples

  • 75% Production Activity (e.g. BAU Tasks – Incident Management, User Support, Configuration and Change Management, Problem Solving, Meetings, Risk/Control)
  • 20% Customer Activity
  • Must be analytical, creative, hard working, a team player and must support the concept of “fun” in the workplace
  • Minimum of 2 years experience in application and functional analysis system support
  • Strong techno-functional knowledge and experience in PeopleSoft HRMS 9.x is required,
  • Intermediate to advanced SQL knowledge for analysis and reporting
  • Experience in PeopleSoft Global Payroll is a plus
112

FRO System Operations Support Analyst Resume Examples & Samples

  • Active involvement during implementation phase
  • Daily Process Monitoring and provide first level investigation
  • Hosting weekly calls with Technology to resolve and get root cause for any outstanding issues
  • Create PeopleSoft queries as per stakeholders responsibilities
  • 2+ in similar role (Preferred)
  • Worked in Financial service preferably finance functions
  • Any coding language
  • SQL, (Preferred)
  • PeopleSoft (Preferred)
113

Operations Support Analyst Resume Examples & Samples

  • Work experiences in HR Operations/ administration environment, preferably in a HR Shared Service
  • Good understanding of various compensation and benefits policies, such as mortgage loan, medical and pension schemes
  • Ability to think on your feet with demonstrated success in problem solving, researching and resolving customer inquiries/request
  • Working knowledge of HR systems (including Peoplesoft) highly desirable
  • Strong and fluent English/Mandarin written & verbal communication skills
  • Strong interpersonal and relational skills
  • Able to handle high volume of work and adapt to change
  • Ability to plan and manage own time
114

Operations Support Analyst Intermediate Resume Examples & Samples

  • 40% Business Analysis Support (e.g. Requirements Gathering, Requirements Documentation, User Acceptance Testing, Communication with Operations and Technology teams.)
  • 40% Data Discovery, Data Management/Processing
  • 10% Project Management/Project Leadership
  • 10% Communicating to Leadership and Stakeholders (e.g. senior mgmt)
  • Minimum of 4-5 years experience in both business analysis system support and project management
  • Experience leading projects across business, regions and technical teams required
  • Strong technical-functional knowledge and experience in PeopleSoft HRMS 9.x is preferred
  • Experience in multiple-country HRMS including North America system support is a plus
115

Rohq-hrss-operations Support Analyst Resume Examples & Samples

  • Employee Life Cycle data updates
  • Termination data updates
  • Generic Mass Upload updates
  • Enter and track data through a number of systems to include HRMS and OSC employing right the first time culture/behavior to avoid errors
  • Strictly adheres to Risk & Control policies and procedures (such as but not limited to: adherence to secure workplace guidelines, mandatory compliance training and identification/improvement of key risks areas) and reports possible gaps/ breaches
116

Rohq-hrss-operations Support Analyst Resume Examples & Samples

  • Designs/analyzes moderately complex reports to satisfy business requirements
  • Uses broad discretion in developing solutions for business reporting issues
  • Influences decisions through advice, counsel and/or facilitating services to others, in area of specialization
  • Applies in-depth knowledge, contributing to the development of new techniques and processes and for the area or function
  • Integrates subject matter and industry expertise within area of specialization
  • Provide regular educational session (teach back) to ensure continuity of business
  • Proven track record of process redesign, solution delivery, and continuous process improvement across a complex business environment
  • Experience in other reporting or metrics driven business or role
  • Training knowledge an advantage
  • L & D knowledge and experience is a plus
  • L & D/GLMS systems knowledge and capability is a plus
  • Management or other HR systems experience is a plus
  • Analytical and strong problem solving ability
  • Manages risks and control
  • Strong Microsoft SQL and or Database Analyst (DBA) experience, with proven ability to write queries to pull data out of SQL databases
  • Experience with Microsoft Visual Basic (VB) for applications
  • Experience with Business Objects (BO) Analytics tool set is an advantage
  • Experience with ASP.NET, SharePoint and latest web technologies is an advantage
  • Strong ability to analyze, manipulate and reformat large data sets to ensure accuracy and completeness of all assigned requests
  • Design, develop and implement (repeatable and operationally sound) solutions that solve real-life business problems using technical and business acumen
  • Strong (written and oral) communication skills and proven ability to lead and facilitate Client discussions to ensure mutually beneficial outcomes
  • Methodical approach to complex tasks with clear focus on tangible outcomes and objectives
  • Ability to manage multiple tasks and complex work load
117

Cbps Operations Support Analyst Resume Examples & Samples

  • Has good working knowledge on Australia Operations (an advantage but not a must) and high degree of business risk and control awareness
  • Strong interpersonal skills to deal with internal/external clients, auditors and business reviewers
  • Has a high sense of integrity; can remain impartial and objective in all aspects of the job
  • Strong leadership, planning and organisational skills to manage a team, provide and manage business integrations, process migrations, drive implementation of projects, perform post implementation reviews, coordinate effectively with send-off sites and/or business counterparts and effectively liaise with key Internal and External contacts, Senior Management, Business Heads and Partner Sites
  • Experience in a Supervisory Role an advantage
118

Rohq-hrss-operations Support Analyst Resume Examples & Samples

  • Accountable for the end to end processing of the bi-weekly payroll while meeting all accuracy, timeliness, satisfaction and NPS metrics including
  • Knowledge of Philippines payroll legislation and significant processes i.e.: tax annualization and statutory contributions
  • Continuous improvement mindset with the ability to identify process improvements to improve the customer and HR partner experience
  • Microsoft Office Suite (Word and advanced Excel)
  • High motivated, organized and methodical
119

MYS Ctsm Kl-operations Support Analyst Resume Examples & Samples

  • Meet or exceed quality, productivity and timeliness goals
  • Excellent judgment and assessment skills Successfully employs personal curiosity to conduct in-depth investigations (more than "normal")
  • Follows through to complete deliverables timely
  • Excellent communication skills - as evidenced by ability to concisely and meaningfully explain and document investigation
  • Knowledge of wire payment flows and/or remote deposit capture flows or relevant experience
  • Highly proficient AML investigator with demonstrated experience in AML monitoring
  • Knowledge includes: - Anti Money Laundering Laws and Regulations - Procedural/Policy requirements (including documentation) - Systems Applications used to support investigation process (Actimize, Mantas, CitiScreen, CitiSmart, Lexis/Nexis, Google, eCIF, eCADD, AMC, etc.)
  • 1 year minimum of AML monitoring experience of Citi's corporate client accounts: financial transactions transaction patterns counterparties (including the customers of the client), and utilizing KYC documentation and research to evaluating AML related customer risk
  • Bachelor's degree or equivalent work experience Finance/Banking background Is able to work overtime, as applicable
120

Rohq-hrss-operations Support Analyst Resume Examples & Samples

  • 75% production activity (e.g. “business as usual” (BAU) tasks, problem solving, meetings, risk & control)
  • Incident Management, Problem Management, and User Support
  • Performs tier-2 functional support on user queries logged via Online Service Center (OSC)
  • Performs due diligence with thorough investigation prior to reverting to users on findings or escalating to technical team for tier-3 support
  • Monitors batch processes, handles feed failures in a timely manner and / or performs outage management
  • Demonstrates multi-tasking ability, analytical skills, problem solving skills and a consistent record of on-time delivery. Good customer service is mandatory
  • Strong functional knowledge and experience in PeopleSoft 9.x is required. Technical knowledge is a plus
121

Operations Support Analyst Resume Examples & Samples

  • At least 6 years Payroll related experience
  • Knowledge of Hong Kong payroll and tax, with very good understanding and knowledge in identifying risks and implementing controls
  • Demonstrated ability to respond promptly, thoughtfully and effectively to changing work environments, changing priorities, and new situations
  • Outsourced payroll experience preferred, experience with Peoplesoft a plus
  • MS Office Suite (Word, Excel, Power Point, MS Project and Outlook)
  • Must be creative, hard working, team player
122

Cbps-operations Support Analyst Resume Examples & Samples

  • Minimum of 1 year experience in current role
  • At least 3 in previous year’s PA
  • Knowledge and experience of Credit Operations processes preferred
  • Preferred strong background and knowledge Quality assurance area
  • Demonstrated experience coaching and developing individuals
  • Ability to influence and motivate other
  • High attention to detail – must be able to deal with multiple issues at one time whilst maintaining high level of quality
  • Excellent interpersonal skill, with the ability to interact with staff at all levels
  • Highly developed communication skills
123

Cbps Operations Support Analyst Resume Examples & Samples

  • Excellent planning and organizational skills, Effective Time & Stress Management Skills
  • Self-motivated and can work with minimal supervision
  • Ability to liaise and interface with all levels within the organization and across all functions
  • Has not been under PIP in the last 6 months; no any compliance, discipline or performance issues
  • Must be flexible as he/she may be assigned in any of the operation units within CBPS
  • Willing to work on rotating shifts
  • Minimum 2 years experience as a Customer Solutions Officer, Process Control Officer, Sales Compliance Officer and/or has had similar Banking/Audit experience
  • Solid skills in Microsoft Office suite (e.g. Word, Excel, Outlook)
  • Attentive to detail and possesses high analytical skills
  • Willing to work in rotating shifts and/or to be cross-trained across other programs i.e. Sales Compliance, Process Control, etc
124

Rohq-hrss-operations Support Analyst Resume Examples & Samples

  • Strong functional knowledge and experience in WorkBrain or any other time and attendance system is required
  • Technical knowledge is a plus
  • Experience in PeopleSoft HRMS is a plus
125

Cbna-o&t-operations Support Analyst Resume Examples & Samples

  • Preferably with Accounting background, or related course; CPA an advantage
  • Previous work experience related to Operations will be a big advantage
  • Ability to work fast-paced, pro-active and can multi-task different functions
  • Candidate should be a team player with good interpersonal and communication skills
  • Highly proficient in MS Excel
126

Operations Support Analyst Resume Examples & Samples

  • Possesses a university degree/college diploma
  • Minimum of 2 years experience in the financial services industry
  • Successful completion of the appropriate accreditation or certification i.e. Canadian Securities, ITIL
  • Demonstrated strong knowledge of supported products and platforms and branch processes
  • Demonstrates knowledge on support organization and function
  • Exhibits exceptional Customer Service skills
  • Solid understanding ob business units, products and processes supported by team
  • Demonstrates strong problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution
  • Illustrates high attention to problem description, detail and impact
  • Self-motivated and goal-oriented, capable of working in a fast paced and changing environment
  • Ability to deal with multiple concurrent support issues and projects
127

Cbps-best Buy-operations Support Analyst Resume Examples & Samples

  • Strong communication skills (verbal and written) at all levels of the organization
  • Resilient - able to handle difficult customers if required and remains positive and focused
  • Preferably with experience in credit cards and bank customer service operations
  • Speaks/interacts in a pleasant tone, pitch and pace
  • High level of English proficiency, both verbal and written (can write in a clear and concise manner)
  • High level of listening and comprehension skills and utilizes appropriate questioning techniques
  • Needs to have US Sears or US Best Buy experience
128

Operations Support Analyst Resume Examples & Samples

  • Securities Maintenance/Setup functions
  • Securities Price update via system upload or manual entries
  • Follow-up with Branches and Counterparties on price updates
  • Administer control tasks and generate reports
  • Support the RCB/CPB AP businesses in related functions
  • Business/Finance degree holder
  • Knowledge of financial/investment products
  • MS Office skills preferred, especially in the use of MS Excel
  • Work is conducted in AP business days and time zone
129

Operations Support Analyst Resume Examples & Samples

  • Excellent oral and verbal communication skills
  • Strong knowledge and proficiency in Excel, Word, and PowerPoint
  • Ability to define and prioritize project related activities and follow up on progress
  • Strong flexibility in regard to the duties assigned
130

Rohq-hrss-operations Support Analyst Resume Examples & Samples

  • Performs basic duties for Lifecycle and Offboarding for low to mid-volume countries such as
  • Generating employment letters such as Reference Letter, Transfer Letter, Probation Letter, Contract Renewal, etc
  • Uploading and approving employee documents in the Imaging Records Management System (IRMS)
  • Updating the Citi Time Management System for extended employee leaves
  • Processing of redundancy (Reduction-In-Force) packs
  • Handling various adhoc reports such as benefits and payroll related reports
  • Involves employee communications such as: employee/manager chasing thru calls and emails and responding to basic questions on lifecycle & offboarding
  • Strictly adheres to Risk and Control policies and procedures (such as but not limited to: adherence to secure workplace guidelines, mandatory compliance training and identification/improvement of key risks areas) and reports possible gaps/ breaches
  • Attends and actively participates in Daily Team Huddle, Team Meetings, etc
131

Operations Support Analyst Resume Examples & Samples

  • Candidates must be available to work ANY SHIFT (Day, Swing or Graveyard) with any combination of weekday or weekends along with holidays
  • 3 years of IT troubleshooting or related experience preferably in a DC environment and or customer facing position
  • Self-starter, flexible, motivated to learn in a fast-paced environment and comfortable working as part of a team of highly talented professionals
  • Backup experience, including TSM/NetVault/DataDomain problem analysis, resolution and mitigation
  • Ability to prioritize and work issues via ticketing system
132

Mys-ctsm Kl-operations Support Analyst Resume Examples & Samples

  • Collecting and evaluating the information and preparing clear, well-written comprehensive reports
  • Proficiency in database manipulation
  • Proficiency in Internet and commercial database searches to aid in gathering facts for investigations
  • 2 years of AML of research/analysis experience preferred
  • English
133

Cyber Operations Support Analyst Resume Examples & Samples

  • Bachelor’s Degree or higher in Computer Science or similar field
  • 5+ years experience with space system, either as a developer, operator or maintainer
  • 5+ years experience with vulnerability scanning, testing and remediation
  • 5+ years experience implementing Security Technical Implementation Guides (STIG)
  • Must possess a Certified Information System Security Professional (CISSP) certification
  • A self-starter, capable of working both independently and in team environments
  • Solid understanding of industry standards availability and security practices required
  • Understanding of Defensive Cyber Operations procedures
  • Capable of translating technical requirements and results to non-technical audiences
  • Knowledge and experience working with ACAS
  • Knowledge and experience working with Tenable NESSUS Scanner
  • Knowledge and experience working with Tenable Security Center
  • Knowledge and experience working with LogRhythm or similar SIEM tool
  • Knowledge and experience working with Windows, Linux, and UNIX operating systems
  • Strong knowledge of DOD Risk Management Framework
134

Rohq-hrss-operations Support Analyst Resume Examples & Samples

  • 75% Production Activity (e.g. task/responsibilities, meetings, risk/control)
  • Must be able to exchange information in a concise and logical way, as well as be sensitive to audience diversity
  • Accounting qualification is preferred
135

MYS Ctsm Kl-operations Support Analyst Resume Examples & Samples

  • Conduct searches on gathered data for anomalous activity by utilizing the Internet, in-house and commercial databases, inquiries, bank inquiries, and contact with other investigative entities and Compliance Officers within/outside the institution
  • Accumulate facts from the investigations to be utilized in presentation to Senior Management and Compliance
  • Evaluate and recommend the submission of suspicious activity reports (SAR)
  • Create and maintain Cases write-ups
  • Proficiency in Windows and Windows-based applications (Word, Excel and PowerPoint)
  • Proficiency in database manipulation is an added advantage
  • 2 years of AML research/analysis experience preferred
  • Follows policy and work instructions
  • Ability to identify process improvements
  • Proficient in English language
136

Operations Support Analyst Resume Examples & Samples

  • Minimum 2 years HR Operations/Administration work experience
  • Fluent English written & verbal communication skills
  • Proficient in the use of workstation applications
  • Mature and strong attention to detail
137

Rohq-hrss-operations Support Analyst Resume Examples & Samples

  • Demonstrates a sound knowledge of final pay process and systems
  • Demonstrates success in identifying and resolving issues to the complete satisfaction of customers and HR partners
  • Microsoft Office Suite (word, and advanced excel)
138

Intermediate Operations Support Analyst Resume Examples & Samples

  • Owning the onboarding request from end to end
  • Ensuring the continued progression of the onboarding request through the processes as quickly and effectively as possible
  • Communicating the status to internal and external parties on a regular basis
  • Manage the requests in the pipeline and then provide relevant status updates to end users (i.e. regional head, credit officers, legal heads, desk heads, and general managers)
  • Effectively following up with clients in a timely, professional manner
  • Providing feedback continually to improve the process
  • Manage your own pipelines and be aware of when to escalate issues
  • Identify and escalate issues with the processes
  • Assist the department manager to create and drive solutions
  • Lead small projects and provide subject matter expertise to related projects
  • Take an active part in analyzing MIS on end to end processes for tracking turnaround times of deliverables
  • Support audit reviews, procedure documentation, policy change communication, and assist with identifying and solving gaps in risk areas
  • BA/BS Degree or equivalent job experience
  • 2-3 years of experience in financial services preferably in a client facing operations role
  • The candidate should be comfortable in a fast paced, multi-tasked environment, and be customer service orientated
  • Possess excellent interpersonal, business writing, and verbal/presentation skills including good communication skills with the ability to be assertive
  • A strong understanding of operational processes, challenges and issues
  • Past successes in contributing to business transformation projects
  • Working knowledge of capital market products is a plus
  • Previous Client Onboarding/KYC or similar experience a plus
  • Strong analytical and creative solutioning abilities
  • Strong communications and presentation skills
  • Strong organization skills with high attention to details
  • Strong process and project management skills
139

Rohq-hrss-operations Support Analyst Resume Examples & Samples

  • Perform processes related to compensation and benefits including Year-end processing, preparation of adhoc reports and analysis and other report requirements
  • Handle process for Citicomp. Administration, administer baseline checks and ensure gaps are captured in the baseline file and the required data in HRMS is updated including Mid-year and Year-end comp. process
  • Ensure accuracy of Comp and Benefits transactions, RIF administration and RIF DB maintenance, Severance Estimate Calculations. This requires in-depth knowledge of company policies & other systems interface
  • Process mobility-related activities like relocation coordination, reimbursement processes , handle tier 2 escalations as well as policy clarifications
  • Performs vendor coordination and vendor payments, per diem reimbursements – support in contract renewal in terms of providing ad hoc information and administration of vendor payments
  • Interface with third party providers on processes which impact C&B and Mobility administration deliverables
  • Process Pfile management for the expats, local hybrids
  • Process moblity accruals - taxation, vendor payments
  • Administer reconciliation of accounts. E.g - For expats, NY transfers funds for tax payments. Need to transfer the funds to the local fund where payment is made from. Credit into business and after payment, debit so it's neutral gain
  • Administer pension fund for local employees out on expat assignments (SGP)
  • Expat. Administration-Manage shipment and sources for accommodation for non expats. Facilitate tax filing through PWC for expats or internally for non expats. Club administration, School administration, Corporate housing administration, Immigration coordination , Issuance of letters for domestic helper hiring (HKG)
  • Act as tier 2 point of contact for escalations, issue resolution and policy clarification related to P-files for expats, local hybrids, mobility accruals, letter generation, reconciliation of accounts and pension fund admin
  • Manage different Comp & Benefits tools (ex ECDW, HRMS, RMS, OSC vendor systems) and other related databases used for Comp and Ben administration including investigation and resolution of errors, system testing, business case scenarios, etc
  • Process data management changes in HRMS to ensure accuracy of employee comp records
  • Participate in the transfer of services from country operations to the Manila Hub based on HRSS project methodology and Standard Operating Model
  • Prepare relevant reports and forecasts
  • Provide ad-hoc services as required by the Business or HR
  • Administer all data needs in relation to Comp. and Ben. ,conforming to service levels and timeframes
  • Enter and track data through a number of systems including Online Service Center
  • Furnish the Team Lead with the requisite data to respond to employee inquiries and error reports
  • Participate in projects/additional functions as required/necessary
  • Handle comp and benefits delivery via payroll, in kind, via third party, or cash payment outside of payroll
  • Ensure efficient Compensation, Benefits and mobility accounting management (FI posting, accruals, reconciliation)
  • Able to communicate Compensation, Benefits and Mobility rules, policies, and delivery to employees
  • Prepare legal and statutory reports to government and third party vendors. This also includes other reporting requests by the customer
  • Responsible for document management, draft and keep current complete operations process manuals including flow charts with key control points, process steps and procedures
  • Provide the customer with support and data for internal and external audits. Ensure compliance to existing standards and other applicable laws
  • Handle and perform compliance testing to ensure that processes meet business controls requirements
  • Expected to maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled through accurate and timely performance of processes
  • Support in documenting monthly benefits scorecard, including issue/resolution tracking, running of regular control reports and track volumes
  • Serve as back up resource for other service owners as needed
  • Responsible for documenting Root Cause Analysis (RCA) for any service delivery issue or misses depending on severity
  • Able to identify work process improvements and issue prevention and discuss with Team Leader
140

Rohq-hrss-operations Support Analyst Resume Examples & Samples

  • Ensure accuracy of Year End and Mid Year Compensation Cycle and Equity Compensation transactions. This requires in-depth knowledge of company policies & other systems interface
  • Act as tier 2 point of contact for escalations, issue resolution and policy clarification related to Compensation Equity, Mid Year and Year End Compensation Planning
  • Manage different Comp & Benefits tools (ex ECDW, HRMS, RMS, OSC vendor systems) and other related databases used for Compensation administration including investigation and resolution of errors, system testing, business case scenarios, etc
  • Process data management changes in HRMS to ensure accuracy of employee compensation records
  • Administer all data needs in relation to Compensation process conforming to service levels and timeframes
  • Handle compensation delivery via payroll, in kind, via third party, or cash payment outside of payroll
  • Ensure efficient Compensation accounting management (FI posting, accruals, reconciliation)
  • Able to communicate Compensation rules, policies, and delivery to employees
  • At least 6 mos – 1 year experience on HR operations/Service delivery-payroll, comp. & Ben. administration work including Expat. Administration & Mobility
  • Proficient in MS Applications (Word, Powerpoint, Excel)
  • Working knowledge of HR systems including payroll, comp.& Ben. systems highly desirable
  • Work experience fr. Investment Banking industry and familiarity w/ YE compensation process an advantage
  • Strong thinking and problem solving skills – able to analyze errors/complex situations and identify appropriate solutions
141

IT Operations Support Analyst Resume Examples & Samples

  • Learn new applications and related software applications and hardware devices
  • Use technical knowledge of networks, servers, IT cybersecurity systems, etc
  • Identify root causes quickly, and resolve issues proactively before end users are affected
  • Troubleshoot problems with connectivity to critical services
  • Collect, monitor and implement application performance monitoring strategies to track impacts to critical development productivity
  • Provide polite and friendly customer service, and attempt to resolve escalated Tier II incidents
  • Provide support provided within established policies and procedures
  • Monitor application cycles, deployment processes, system operating parameters, SLA’s and system systems incidents and problems
  • Create, monitor, and analyze tickets from end users’ phone calls and emails about technical issues
  • Incident investigation and root cause analysis research
  • Answer, review, and respond to issues from the customer to provide expedient and accurate issue resolution
  • Contact the customer for additional information as required
  • Collaborate with Test, Data, Infrastructure, Security and Business Intelligence teams and others to gather details and troubleshoot issues
  • Process management and execution
  • Escalate incidents as necessary
  • Update tickets to ensure completeness of data and ensure sufficient details are provided to allow for efficient troubleshooting and resolution
  • Ensure all tickets are acted on promptly, effectively and closed out promptly
  • Expected to maintain an updated working knowledge of SharePoint, and application monitoring applications and current service desk processes and procedures
  • Able to rapidly answer and document frequently asked questions and/or provide solutions to common problems in order to optimize support and meet required service levels
  • Must be willing to support first, second or third work shifts as required
142

Rohq-cto-operations Support Analyst Resume Examples & Samples

  • Coordinate corrective actions with the appropriate regional AML team
  • Coordinate rule additions and updates with E2E reconciliation development team
  • Test rule changes in UAT and secure compliance approval of said changes
  • Coordinate valid value and reasonability report exceptions working with the regional AML team, product processors and business information warehouse
  • Self motivated
  • Ability to multi-task and appropriately prioritize tasks
  • Ability to learn quickly about a new business process
  • Strong user of Microsoft Office suite of products - Word, Excel, PowerPoint, Project, Visio, Outlook
  • Knowledgeable in using database (i.e. Oracle, MS Access)
  • Technical/Programming skills on Unix Shell Scripting, VBA and Macro will be an advantage
  • CMMI or Six Sigma experience would be plus
143

Rohq Hrss-operations Support Analyst Resume Examples & Samples

  • 100% Production Activity (includes but not limited to - Task, Meetings, Risk/Control)
  • Responsible for administration and operations activities for learning and development (includes course creation, course maintenance, roster management, inquiry management and reporting)
  • Manage a catalogue of training activities in Citi’s learning management system (GLMS)
  • Set up learning activities in the GMLS including instructor led training (ILT), web based training (WBT) and virtual classrooms
  • Support HR and the Business regionally in the use of self service reporting tools
  • Ensure that all processes are clearly documented and kept up-to date
  • Maintain the highest level of teamwork within HRSS
  • Contribute to a culture of continuous improvement within the HRSS team
  • Enter and track data through a number of systems to include the GLMS and Online Service Center
  • Preferably two years HR/Learning operations work experience (specifically virtual sessions)
  • Working knowledge of HR systems focusing on the learning management systems is highly desirable
  • Able to plan and manage own time, works with minimal supervision
  • Mature and with strong attention to detail
144

MYS Ctsm Kl-operations Support Analyst Resume Examples & Samples

  • Acts as an SME on the day to day process for conducting quality review of the operations analysts’ work
  • Objectively assesses the quality of the investigative analysts’ work for what is going well and what needs to improve and supports coaching efforts
  • Prepares QA reviewer reports with observations summary
  • Ambassador of best practices and facilitator of knowledge of money laundering processes
  • Escalation point for review of complex cases to validate that transaction monitoring alerts were processed in line with quality standards
  • Compiles the outcome of reviews and provides feedback on the standardization of alert monitoring processes across the hub
  • Ensures that the Quality Assurance process is executed in adherence with global standard policies and procedures, using global standard tools
  • Keeps regular interactions with global QA Team in order to exchange the standards on QA Program and keep consistency in QA execution
  • Adheres to global standard policies and procedures
  • A person in this role has a passion for uncovering the truth and exposing potential criminal activities. He/she has a genuine interest in the news and current affairs with the ability of cross referencing them during investigations. He/she is methodical, analytical, open minded and have the desire to thoroughly and accurately research, extract, compile and connect information from various sources. Additional requirements
  • Organized, disciplined and highly responsible
  • Presentation skills and ability to build strong arguments to justify his/her decisions
  • Required: Minimum 2 years’ experience in AML or compliance or quality control or audit or fraud and economic crime units within financial institution
  • Education level: Bachelor degree
145

Cyber Operations Support Analyst Resume Examples & Samples

  • Perform Deliberate and Crisis Action Planning and analysis
  • Perform develop, evaluate, update and maintain orders for DoD, Joint, and AF operations that comply with JOPES, JP5-0 and/or CJCS3122.03A orders production policies
  • Perform plans development and execution for DoD, Joint, and AF targeting activities
  • Perform research, analysis and development of intelligence, surveillance and reconnaissance (ISR) products and perform analysis utilizing intelligence tools compliant with ICD 300
  • Perform Special Technical Operations (STO) Planning and mission operations
  • Perform mission assurance activities supporting multiple locations and continuity of operations support
146

Citibank Berhad Kl-operations Support Analyst Resume Examples & Samples

  • Managing queries from TCS Eserve ISU and assisting TCS Eserve ISU in liaising with other departments and units
  • Perform investigation on long ageing items pending in GL
  • Monitor Daily KPI and perform eDCFC before EOD
  • Perform review on proof sheets reconciled by TCS Eserve ISU
  • Monitor monthly KPI listing
  • Prepare the AMEX Withholding Tax Payment on AMEX Withholding Tax to IRD
  • Review of the monthly proof call submission sent by TCS Eserve ISU for submission to Finance
  • Perform AMEX PPR reporting submission before the 15th of each month (checker role)
  • Compile the association fees MIS and obtain pre-approval and filing
  • Review of all GL related to GST and send mail to Control Management and Reporting Head to attest back to Tax Department
  • Prepare the Visa Withholding Tax Payment on Visa License Fees to IRD
  • Review RCSA test result for ISU TCS
  • Review of LOP and eDCFC
  • Log defective log for the error reported under ISU e-Serve
  • Communication to TCS Eserve ISU on Local Regulatory Changes and New GL accounts to be proofed
  • Involve in Concall and perform UAT testing for various projects assigned
  • Raise CWM request to create new GL or close old GL
  • Review and provide sign off for UAT test cases, UAT&PAT reports verification and User Stories
  • COB
  • Minimum diploma with working experience in Financial and reconciliation
  • Knowledge in accountancy is an advantage
147

SAP Operations Support Analyst Resume Examples & Samples

  • Answering and accurately recording calls from all SAP users in the Thermo Fisher community
  • Providing assistance, investigating & resolving user problems wherever possible, especially in the area of FICO
  • Working with the appropriate Business Analyst to resolve complex problems and helping them decide on a course of action, primarily in the area of FICO
  • Monitoring progress of all calls to ensure that all problems are managed satisfactorily through to resolution
  • Monitoring all calls to ensure they are resolved within the agreed service levels
  • Supporting second level analysts with enhancement & systems Implementation testing as required
  • Undertaking other tasks as required, such as SAP software changes
  • Good interpersonal skills including telephone manner
  • PC Literate
  • A problem solving aptitude
  • An understanding of the basic business processes around Finance, Controlling & reporting & the way they are supported by SAP
148

Rohq-hrss-operations Support Analyst Resume Examples & Samples

  • Ensure that Australia payroll processes are performed in accordance with agreed procedures while meeting all accuracy, timeliness, satisfaction and NPS metrics
  • Responsible for data management in the payroll system for transactions such as but not limited to personal data, job data, and statutory deductions
  • Responsible for monthly on-cycle & off-cycle pay run preparations, processing and validations
  • Process all payroll related allowances and deductions as per legislation and related company policies
  • Will be involved in the Payroll migration activities such as but not limited to documentation and testing
  • Ensure payroll operations manuals and procedures are updated when changes are made to processes
  • Escalates issues to the Payroll Team Leader and resolves issues to closure using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure
  • Regular and timely liaison with key payroll stakeholders on payroll instructions and other requests
  • Participation in ad-hoc payroll related projects
  • At least 2-3 years of solid Australia payroll experience
  • In depth knowledge of Australia payroll legislation, applicable awards, associated changes and significant processes (e.g. Payroll Tax, Group Tax, Superannuation, Salary Packaging)
  • Experience with ADP Payforce is essential & PeoplesSoft preferable
  • Experience in processing New Zealand payroll including Kiwisaver is an advantage
  • Experience in processing end-to-end payroll for medium to large sized organization is essential (ideally in financial services)
  • Strong understanding of payroll accounting
  • MS Office skills (Intermediate to Advanced Excel, PowerPoint, Word, Outlook)
  • Experience in creating macro Excel data validation templates is an advantage
  • Ability to work effectively in a team environment, supporting others
  • Strong numeric skills & excellent attention to detail
  • Demonstrated multi-tasking ability, effective time management, documentation and organizational skills
  • Ability to work in a fast paced environment, under pressure with constant deadlines
  • Ability to handle high volume of work and lead and adapt to change
149

MYS Ctsm Kl-operations Support Analyst Resume Examples & Samples

  • Review and disposition of alert triggers based on investigation results; investigations could involve document/ call reviews, analyze client behaviors based on client KYC, account info, customer surveys etc
  • Document exception findings, tracking of corrective actions and its completion at individual alert level and at review level
  • Prepare trend analysis and surveillance reports for management reporting
  • Provide feedback and coaching on correct phone sales process to Sales Representatives
  • Provide consultations to other internal departments on sales process and branch operational matters
  • Report and document the Quality of Work report of Sales Representatives
  • Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process/ compliance gaps
  • Review and update of policies and unit procedures
  • Implementation of processes and procedures on compliance matters
  • Must be able to manage a team of analysts and set goals and manage the performances of the team’s KPI
  • At least 1 to 2 years of banking experience in consumer banking products and processes work experience directly related to complex and sensitive investigations: any combination of AML/BSA, fraud, financial irregularities, etc
  • Experience working a Hub, Regional Operations Office, Service Center, BPOs, Call Centers is an advantage
  • Finance/banking background
150

MYS Ctsm Kl-operations Support Analyst Resume Examples & Samples

  • Bachelor’s degree of economics
  • Confident, concise, clear and impactful
  • Written and oral formats, including presentations to audiences ranging from senior managers, regulators, auditors to analysts as evidenced by the ability to concisely and meaningfully explain and support research conclusions, both in written and verbal formats
  • Excellent work ethic (respectful, honest, considerate, self-motivated, can reliably work independently, works well under pressure, readily adapts to changing work priorities, and is accountable)
  • Excellent organization and prioritization skills
  • Able to multi task
  • Being multilingual is an advantage (Cantonese listening skill is mandatory)
151

MYS Ctsm Kl-operations Support Analyst Resume Examples & Samples

  • At least 1 to 2 years of banking experience in consumer banking products and processes
  • Prior experience in a customer service, sales or compliance would be an advantage
  • Good understanding of local sales advisory regulations
152

Rohq-hrss-operations Support Analyst Resume Examples & Samples

  • Generate regional, country and business specific reports using basic SQL scripts and report manager tools in the GLMS
  • Ensure alignment to the HRSS Standard Operating Model
  • Administer all data needs in relation to training, conforming to service levels and timeframes
  • Furnish the Team Lead / Ops Manager w/ the requisite data to respond to employee inquiries and error reports
  • Strictly adhere to Risk & Control policies and procedures, such as but not limited to: adherence to secure workplace guidelines, mandatory compliance training, and identification/improvement of key risks areas
153

Accenture H&PS Productions Operations Support Analyst Resume Examples & Samples

  • Problem investigation
  • Problem Triage
  • Preliminary investigation
  • Clean room data extracts
  • Root Cause Analysis (Functional & System)
  • Interim solution (or work around) identification
  • Test planning & coordination
  • Fix migration planning & coordination
  • 2nd level technical/application support experience
  • SQL Query SkillsOracle DB skills are must!
  • Experience writing scripts, server installations
  • Knowledge of Linux
  • Exposure to Swift technologies
  • Understanding of XML
  • ITIL Service Desk skills
154

Sales Operations Support Analyst With Turkish Resume Examples & Samples

  • Fluent in English and Turkish (written & spoken)
  • Technical focus (Excel, databases etc.)
  • Ability to deliver under tight deadlines to multiple stakeholders
  • Team player and proactive
155

FRO System Operations Support Analyst Resume Examples & Samples

  • Manage team of 6+members
  • Provide issue update/details to senior management
  • Prioritize system enhancements and changes
  • Ensure communication and issue management per defined process
  • 12yrs
  • 10+ in technology role (Preferred)
  • Banking operations domain knowledge
  • Project management, PeopleSoft (Preferred)
156

MYS Ctsm Kl-operations Support Analyst Resume Examples & Samples

  • Evaluate and recommend the submission of suspicious activity reports (RECSAR)
  • Proficiency in Internet & commercial database searches to aid in gathering facts for investigations
  • Diploma/degree
157

Operations Support Analyst Resume Examples & Samples

  • 5 years of accounting/operations experience
  • Knowledge of MS Office, general ledger chart of accounts, accounting reconcilement, various accounting and mainframe applications, Ascent Capture Scanning and Indexing support
  • Excellent decision making and judgment, excellent verbal, written and listening communication skills
  • Proficiency with the Expense Reimbursement
158

IT Operations Support Analyst Resume Examples & Samples

  • Perform day-to-day support activities for resource management, including but not limited to: contractor and statement of work approvals, contract extension requests and time and expense approvals and management
  • Provide project support of forecasting, planning and analysis, and budgeting
  • Collaborate with cross-functional IT executives and managers in support of forecasting, results analysis, and ad-hoc projects
  • Assist with consolidation and development of project execution dashboards and meeting materials for executive review
  • Assist with updates to global release calendar for strategic program releases
  • Contribute to and help develop presentation materials and communications as needed by the Application Delivery Operations team
  • Partner with content providers across various delivery teams within Application Delivery to obtain needed information, validate for accuracy and completeness and work with stakeholders to provide updates or missing information when necessary
159

CCC Computer Operations Support Analyst Resume Examples & Samples

  • Bachelors degree from an accredited college in a related discipline with 2 years of professional experience. 4 additional years of experience can be substituted for the degree
  • Must meet DoD 8570 IAT Level II certification requirements (Security + CE, GSEC, SSCP, CCNA - Security)
  • Sound background and experience in system and/or network administration that include the following (UNIX, Linux, Windows, Cisco and Juniper)
  • Sound background and experience in troubleshooting hardware and software components. Proficiency in Microsoft Word, Excel and Powerpoint
  • Position requires 24x7 shift work. Candidate will be assigned to a shift, to be determined by mission requirements. Some substitute rotation during off-shifts, including nights and weekends will be required
  • Experience and knowledge of C2BMC System or Missile Defense Systems
160

Operations Support Analyst Resume Examples & Samples

  • Experience in making application configuration changes or use of administrative tools to manage applications
  • Excellent troubleshooting and analytical skills, proven ability in determining the root cause of problems and the base set of conditions for their occurrence
  • Ability to read/interpret product documentation
  • Customer Service focused
  • Excellent interpersonal skills: (e.g., partnering, conflict management, mentoring), with strong verbal and written communication skills
  • Computer Operations: Internet usage, Microsoft Office (Word, Excel) Microsoft Outlook, Instant Messenger, Window desktop operation systems
  • Proficiency in working multiple projects simultaneously
  • Dedication to meeting deadlines and ensuring quality delivery
  • Must be comfortable working in a team environment as well as independently, and possess a sense of accountability and urgency in completing assignments
  • Ability to successfully adapt & apply industry best practices/concepts while addressing constraints of organizational, political and technical hurdles
  • Highly self-motivated and directed with the ability and dedication to meeting aggressive deadlines while ensuring quality delivery
  • Bachelor’s Degree or 18 months of business experience required in Information Technology, Computer Science or related field
161

Operations Support Analyst Resume Examples & Samples

  • Pre-employment screening for Indonesia
  • Resolves basic discrepancies in the background checks
  • Peforms HR Admin Tasks catering to Pre-emp activities
  • Offer Letter Generation
  • Employee Personal File Management
  • New Employee Information Form Generation and related onboarding pack
  • Attends and actively participates in Daily huddles, team meetings, etc
  • Handles the Run of the mill, garden variety basic to mid complexity transactions
  • Strictly adhere to R&C policies and procedures, such as but not limited to: adherence to secure workplace guidelines, mandatory compliance training, and identification/improvement of key risks areas
  • Drives execution
162

Citibank Berhad Kl-operations Support Analyst Resume Examples & Samples

  • Verify online correction forms received from various departments
  • Raising rectifying GL entries based on the supporting document provided by ISU Recon team
  • Update the latest process in eDcfc
  • To update the capacity plan for ISU
  • Review of the monthly proof call submission sent by TCS Eserve ISU for submission to Operations &Technology Risk and Controls(OTRC)
  • Perform AMEX PPR reporting submission before the 15th of each month
  • Provide attestation for Interchange fee & FX mark up on Credit Card and Ready Credit for foreign transactions to Tax Department
  • Review of all GL related to GST and send mail to Control Management & Reporting Head to attest back to Tax Department
  • Compilation of Malaysia Public holidays to be sent to TCS Eserve ISU
  • Perform UAT testing for various projects assigned
  • Prepare rate conversion and journal entries to TCS Eserve ISU for Incoming TT transfer for credit card payment
  • Concall on various projects
  • Provide advices on TRAMS related projects to related departments
  • Minimum diploma
  • Working experience in Financial and reconciliation
163

Business Operations Support Analyst Resume Examples & Samples

  • Lead process improvement initiatives related to operational processes; participate in LEAN initiatives to reduce O&M or increase revenue for AEP Transmission
  • Assist Audit Services with vendor and operational audits to ensure compliance with contract’s Terms & Conditions and AEP’s policies and guidelines
  • Assist in the training of Transmission employees and contractors in the financial and operational processes and related IT applications
  • Measure and monitor the performance of the Transmission organization through development of Tier 1 and Tier 2 goals and Key Performance Indicators
  • Analyze and investigate internal and external market conditions and prepare reports to support recommendations on trends, best practices, etc
  • Identify potential savings opportunities and develop supporting business cases and alternatives to recognize those savings
  • Coordinate the communication of relevant data with the appropriate business unit and also with the other business units and external contracts
  • Develop reports and perform periodic studies necessary to analyze the business unit’s strategic goals to maximize the efficiency of the organization
  • Maintain, interpret and analyze pertinent data and make presentations to internal and external customers
164

Cbps-operations Support Analyst Resume Examples & Samples

  • Applies good understanding of how team interacts with others in accomplishing the MIS objectives of the area
  • Applies specialty area knowledge in monitoring, creating, assessing, analyzing and/or evaluating processes and data for team supported
  • Exercises independent judgment when making recommendations to resolve MIS issues
  • Identifies policy gaps and recommends/policy changes based on MIS data and trends identified
  • Monitors, assesses, evaluates current procedures to help streamline MIS work processes
  • Interprets data and makes recommendations based on data discrepancies, trends and MIS reports
  • Integrates established disciplinary knowledge within MIS specialty area, combined with basic understanding of related industry practices
  • Limited but direct impact on the business through the quality of the MIS tasks/services provided
  • Develops working knowledge of industry practices and MIS standards
  • Communicates by exchanging information in a concise and logical way, while being sensitive in audience diversity
165

Operations Support Analyst Resume Examples & Samples

  • Designs and develops Business Objects Universes, Dashboards, Reports to satisfy BI needs of the business by conducting interviews and analysis on business objectives and requirements. Frequent interaction with the business, including executive and external clients
  • Extend reach of BI to different presentation mediums (SalesForce CRM, SharePoint, Mob-I, Desktop Widgets, External BI)
  • Collects, analyzes and abstracts data for use in decision support, studies and plans
  • Provides training and coaching to end-users in use of BI applications
  • Researches and resolves technical problems associated with Business Objects components
  • Responsible for the design, plan, and execution of all Business Objects deployments
  • Stay abreast of best-of-breed BI solutions, including future Business Objects product/service offerings
  • Able and willing to travel 0-10%
  • Experience with Business Objects XI, 3.1 and/or 4.1 platform developing Universes, Reports, and Dashboards; expert knowledge of Web-I, Performance Manager / Dashboard Builder, Xcelsius, LiveOffice, QaaWS, Desktop Widgets; Crystal Reports, highly desirable
  • Strong SQL knowledge (4-5 years), Business Analysis, Project Management skills
  • Experience with Data Warehouse concepts (e.g., data sourcing, ETL, Star schema, facts/dims/SKs, etc)
  • Experience in advanced use of MS Office Suite
  • Solid team player and individual contributor
  • Business exposure to sales, finance and operations functions, highly desirable
  • Experience integrating Business Objects with custom and third-party web portals (e.g., SharePoint), web/winapps, and devices (e.g., Mob-I) a plus
  • MS Reporting Services and Business Objects Classic 6.5+ experience a plus
  • 4-year degree or equivalent experience
166

Operations Support Analyst Resume Examples & Samples

  • Monitor 24x7 environments for system alerts and respond according to procedure; also perform proactive monitoring to minimize system alerts
  • Report systems and environmental issues to second-level support or management as directed by escalation procedures
  • Proactive incident and problem ticket creation based on event log and performance measures
  • Document procedures as required and improve documentation whenever possible; assist operations engineers in improving system tools and procedures
  • Take initiative to research and resolve challenging problems. Share gained knowledge with the other team members through appropriate communication channels
  • Proactively search open tickets for issues needing resolution and actively work on open tickets when possible
  • Coordinate with vendors and customers as they perform maintenance on their systems and networks; maintain increased awareness of relevant monitoring during vendor or customer maintenance and document status and outcome as directed by procedure
  • Answer 24x7 hotline, gather the information needed to respond and react according to the guidelines relevant to the reported event; document and escalate hotline calls as required by procedure; maintain contact with the customer through incident resolution and report status periodically as directed by management
  • 3 years of Network troubleshooting or related experience preferably in a DC environment and or customer facing position
  • Skills and experience in configuring and troubleshooting network devices which includes switches, routers, and load balancers in data center environments
167

Request Center Operations Support Analyst Resume Examples & Samples

  • BMC/RC Operations and Support Analyst responds to second level user requests and incident tickets requiring application level intervention
  • The applications record the IT Help Desk (Service Desk) request and incident tickets
  • Second level support for Cisco Request Center and BMC Service desk tools working directly with first level support and end users to resolve trouble tickets in a timely manner
  • Manage team ticket queue and resolve in timely manner
  • Develop and maintain accurate technical and user documentation
  • Perform system monitoring, tuning, etc
  • Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary
  • Cisco Request Center and/or BMC Service Desk Administration skills
  • Excellent troubleshooting skills within integrated enterprise applications
  • Background and clear understanding of multi-tiered applications and enterprise systems
  • Understand and background in Request, Incident, Problem and Change Management from a ITIL stand point and environment
  • Experience and proficient in dealing with a variety of computer systems/applications
  • Follow company best practices within a corporate setting
  • The ability to be on call on a monthly rotation
  • Experience with working in a large enterprise environment and interfacing with multi cross functional teams
  • Experience with production support
  • ITIL Certified a plus Good communication skills, needs to be able to handle users when they are not at their best
  • Self-starter, Good organization skills, flexible schedule needed to address global team issues
  • Must be able to work independently, problem solve and prioritize
  • This employee must also be able to identify operational performance concerns by observing and studying system functionality and performance results
  • Position requires the ability to interact with all organizational levels and must be able to work in cross-functional teams toward a desired result not applicable
  • BS-Information Systems, Computer Science, Engineering, or other technical curriculum
168

MYS Ctsm Kl-operations Support Analyst Resume Examples & Samples

  • Serve as the lead Remediation business analyst supporting the high number demands from a Compliance/Regulatory perspective including defining processes/solutions, enhancing sampling approaches, coordinating data sourcing, performing data quality reviews, etc
  • Apply knowledge of core systems and database structures (Quickscreens, Mantas) along with an understanding of Operation’s processes to make informed recommendations on project data needs
  • Utilize a variety of data manipulation techniques to quickly and accurately analyze large data sets
  • Research and define detailed business requirements applying specialized BA expertise and rigorous attention to detail
  • Play an internal consultant role investigating business systems and identifying options for improving the systems and bridging the needs of the Business with the use of IT
  • Work as a liaison among stakeholders to understand the structure, policies, and operations of the Remediation team and recommend solutions
  • Work closely with the AML Operations managers and analysts
  • Serve as an SME supporting both NAM and LATAM Remediation teams
  • Support and lead solutions for the incoming projects
  • Work closely with the Global Issue Management Review Committee (IMR) to mitigate risk and comply with regulatory requirements
  • Work as a liaison between the Committee members from Compliance, Technology & Operations
  • Strike and maintain balance with Technology partners
  • Provide explicit instructions and documentation, and foster cooperation between the groups
  • Ensure Technology provides required support
  • Align operational strategies, business processes, operations, and systems to achieve substantial benefit to the company’s performance
  • Maintain industry leading knowledge of the tools, systems, and processes available to enhance the AML program
  • Drive continuous improvement programs across all areas of responsibility
  • Minimum 3 years of relevant experience is preferred however extensive experience in AML is also acceptable
  • AML Operations background
  • Demonstrated career progression
  • A strong understanding and application of technology to business problems
  • Proficient in PC desktop software, with emphasis on MS Office products
169

Operations Support Analyst Resume Examples & Samples

  • Proficiency in Windows & Windows-based applications (Word, Excel & PowerPoint)
  • Ability to organize raw data and resources available into an analytical investigative tool -banking product/service knowledge
  • Excellent written communication skills in order to present reports to Senior Management and Compliance
  • Education Level: Diploma / degree
170

Cbna-o&t-operations Support Analyst Resume Examples & Samples

  • Degree with a minimum one-year customer service experience in a call center environment
  • Day 2 review experience in a call center environment or comparable work experience is an advantage
  • Excellent computer and organizational
  • Team player with good interpersonal and coaching skills
  • Work effectively well with others
  • Fast learner with strong analytical skills
171

Operations Support Analyst Resume Examples & Samples

  • Resolving discrepancies with new hire background checks (SDN, Education/Employment, Credit/Bankruptcy and Criminal verifications) and determining appropriate final dispositions for background cases in accordance with established Pre-Employment adjudication guidelines
  • Performing higher level duties involving applicant and employee communications such as: Pre-Employment screening, background adjudication, delivering pre/post adverse actions and responding to complex questions on Pre-Employment
  • Metrics reporting and status reports to internal clients
  • Closing pending Pre-Employment cases for audit compliance
  • Previous experience preferred to include exposure to the Pre-Employment process or similar
  • Proven Analytical/Problem Solving Abilities
  • Strong Organizational/follow-up skills
  • Ability to work with people at all levels and variety of personality types
  • MS Office experience: Outlook, Word, Excel, Power Point
172

Operations Support Analyst Resume Examples & Samples

  • Strong organizational, multi-tasking, and prioritizing skills
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Familiar with system / programmer
173

Operations Support Analyst Resume Examples & Samples

  • Ideal candidate would have 5+ experience in financial services industry and working knowledge of banking regulatory requirements
  • Demonstrated ability to synthesize, prioritize and drive results with a strong sense of urgency
  • Strong organization skills with proven ability to successfully manage multiple priorities
  • Detail oriented with strong problem solving and analytical skills
  • Excellent relationship management skills with ability to build partnerships across Citi businesses
  • Strong risk, process and project management skills with proven ability to influence and drive results across a diverse team of stakeholders
  • Proven ability to interact effectively with diverse cultures and backgrounds
174

Operations Support Analyst Resume Examples & Samples

  • Take calls, e-mails and voice mails log the customer information into Remedy database
  • Answer 80% or more of calls within 60 seconds
  • Answer all e-mails within 24 hours of receiving
  • Return Voice Mails within 30 minutes of receiving (Except for VM¿s left outside teams hours of operation, but must be returned within 1st hour of next scheduled day)
  • No more than 5% of all calls are abandoned
  • Resolve 80% of inquiries on first contact
  • Maintain Remedy Ticket integrity and resolution within 24-48 Hours
  • 100% customer satisfaction and resolution
  • Work with other departments and Call Centers to ensure that company goals and resolution methods are met
  • Maintain consistency within the department and with the overall corporate guidelines
  • Self-motivated and take initiative
  • Knowledge of Store Operation policies and procedures
  • Ability to read, write and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals as well as routine reports and correspondence. Good written and verbal skills and ability to effectively communicate with Store Operations management
  • Ability to meet deadlines and work well under pressure
  • Demonstrated ability to work well with other departments, peers and business partners
  • Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution
  • Demonstrated organizational and follow-up skills
  • Basic understanding of automotive terms and knowledge of vehicle repairs preferred
  • ASE certification not required, but must be willing to work towards obtaining ASE certification
  • High school diploma or General Education Degree (GED); and
  • Minimum of 2 years related experience and/or training; or
  • Equivalent combination of education and experience
175

Operations Support Analyst Resume Examples & Samples

  • Updating run-book documentation including vendor contact information
  • Application and infrastructure availability checks and tasks at scheduled times
  • Configuration of Monitoring Tools and alarms
  • IT based University degree or applicable experience within IT systems support and/or operational support of applications, databases within a Linux/Unix OS environment
  • Proficiency in Bash and working knowledge of a broad range of Linux core utilities
  • Working knowledge of networking: specifically TCP and UDP
  • Willingness to work shifts as the company requires and to be contacted after hours to help resolve issues where required. Candidates must be able to work unsocial hours and days, including weekends and bank holidays
  • Strong business English verbal and written communications skills
  • High level of general IT skills with email and MS Office Applications
  • Logical approach, critical thinking and analytical problem-solving skills with an ability to identify the root cause(s) of a problem
  • Works as a team player – able to interface / liaison effectively with a variety of different kinds of IT and non IT contributors and personalities across the organization
  • Maintains effective relationships with individuals and the team as a whole
  • Able to build team morale and motivates individual members of the team effectively by recognizing their contribution
  • Shares own knowledge and encourage team members to share their knowledge
  • Identifies opportunities to encourage positive changes within operations
  • Achieve a high level of performance from self and team
  • Ability to be organized and decisive while under pressure, when managing urgent and critical production issues as and when they occur
  • Excellent time management skills - A structured and organized approach to their work and knows how to manage priorities and able to multi-task
  • Self-confident and assertive
176

Operations Support Analyst Resume Examples & Samples

  • Troubleshooting day-to-day customer issues and provide direct support to clients by phone, email, and CRM tools
  • Work with the client to communicate important information about system maintenance, changes, events, and to address client concerns regarding any aspect of the services
  • Interaction with third-party vendors is required
  • Maintenance operations and administration of proprietary systems is an integral part of the position's responsibilities
  • Coordination and collaboration with various business units is required
  • Assisting other ICE/NYSE staff with problem solving and escalation procedures
  • Ability to quickly assess an issue and provide management with well-conceived short- and long-term actions for restoration of service(s) required
  • Understand the various trading and clearing platforms and apply technical knowledge to improve system performance and reliability
  • Must be able to prepare documentation for troubleshooting and escalation procedures
  • Follows organizational practices in regard to Incident, Problem, and Change Management along with the creation of database records for these disciplines
  • Control computer system(s) on schedule by means of computer system console, operator checklists, and third-party software
  • Financial markets, trading and clearing systems
  • Technology and/or application support (4+ years)
  • FIX Protocol
  • Java, Visual Basic, or shell scripting
  • Solaris, Linux, UNIX operating systems
  • Understanding and working knowledge of TCP/IP and Multicast technologies
  • Working knowledge of internetworking and various LAN/WAN technologies
  • Working knowledge of router, switch, firewall, and proxy technologies
  • Apache, Akamai (CDN), DNS, LDAP, MySQL ***
177

Operations Support Analyst Resume Examples & Samples

  • Performs basic duties for Employee Life Cycle for low to mid-volume countries such as
  • Handling various ad hoc reports such as benefits and payroll related reports
  • Involves employee communications such as: employee/manager chasing thru calls and emails and responding to basic questions on
  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and type of experience
178

Rohq-hrss-operations Support Analyst Resume Examples & Samples

  • Minimum 2 years GL and/or proofing related work experience
  • Good accounting background
  • Independent, self-motivated, and is able to work with minimal supervision
179

Rules Management Operations Support Analyst Resume Examples & Samples

  • Liaise with clients and Visa Inc. staff to ensure rules questions are properly understood and accurate responses are provided
  • Keep current on changes to the Visa Rules and, where applicable, legislation activity around the world related to the payments industry
  • Contribute to collation and publication of rules-related FAQs
  • Responsible for identifying opportunities for rules enhancements and providing feedback to team members and internal product and service owners
  • Assist in maintenance of Global Visa Online (VOL) and InSite pages related to Visa Rules Management
  • Actively support a multi-cultural business and appreciation of all markets in which Visa conducts business
  • Liaise with team members to ensure timely and accurate input of approved rule changes into the rules authoring system
  • Perform quality assurance of updates to the authoring system in preparation for the biannual publication of the Visa Rules
  • Minimum of 4 years' experience in payment cards is required
  • Strong interpersonal skills at all levels, including strong written and verbal communications skills
  • Working knowledge of Microsoft Office. Knowledge of SharePoint a plus
  • Excellent research and analytical skills
  • Ability to set priorities, manage expectations, and work both as part of a team and independently
  • Promote and drive a strong sense of urgency to meet established service level objectives
  • Visa experience or in-depth knowledge of the payment solutions industry is highly desired
  • Knowledge of the Visa Rules highly desired
  • Fluency in Spanish
180

Technical Operations Support Analyst Resume Examples & Samples

  • Participate and assisting project leaders in review of standards, code reviews, proce-dures, tools and process
  • Creates processes for communication with departments/key stakeholders
  • Work with management team to prioritizing bugs fixes for future sprints
  • Assist in disaster recovery testing
  • Document requirements and criteria for tests on development tickets
  • Document verification from QA that new builds pass automated testing
  • Write, review, revise and verify quality standards and test procedures for program design and product evaluation
  • Assist customer service team in solving website technical issues
  • Documenting and creating a knowledge base for FAQs
  • Creating and documenting processes for obtaining information related to technical issues
  • Assist with other departments (accounting, IT, security) in collecting requirements for development
  • Communicating with other departments about requirement completion and verification that requirements are completed in a satisfactory manner
  • Assist QA team in evaluating website & software programs to verify programs func-tion according to expectations
  • Provide release documentation that all tickets in a given sprint are complete
  • Work with management team to finalize UAT before production push to ensure no big technical issues exist
  • Bachelor's degree in computer science, a related field, or equivalent work experi-ence
  • Functional knowledge of computer testing tools
  • Ability to identify patterns for root cause analysis
  • Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
  • Proficient understanding of code versioning tools, such as Git
  • Understanding accessibility and security compliance
181

IT Operations Support Analyst Resume Examples & Samples

  • Respond to user requests that come in via phone, ticketing system and email
  • Act as customer advocate, researching, troubleshooting and pushing for thorough resolution of issues in as timely a manner as possible
  • Communicate plans, progress, and issues in a timely manner
  • Monitor network nodes and troubleshoot/resolve connectivity issues and store outages
  • Troubleshoot and support proprietary software programs as well as third party software and applications
  • Troubleshoot hardware such as desktops, laptops, tablets, etc
  • Document and summarize interactions with end users accurately for tracking and reporting purposes
  • Work with infrastructure, database, and development personnel on projects and special initiatives
  • Complete multiple simultaneous projects in a timely manner
  • Work with third party vendors and service providers
  • Support of Windows XP, Windows 7, Windows 8 and Apple operating systems
  • Where applicable, provide suggestions for process and procedure improvement
  • Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance
  • Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics
  • Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty
  • AS degree in technical field and/or technical certifications
  • World class customer service skills
  • Minimum four years verifiable technology support
  • Industry certifications a plus
  • Ability to deal with stress and changing priorities
  • Intermediate understanding of firewall and routing technologies
  • Familiar with Microsoft operating systems
  • Intermediate knowledge of Active Directory
  • Intermediate knowledge of DNS
  • Understanding of SDLC
182

Rohq-hrss-operations Support Analyst Resume Examples & Samples

  • Ensure that Thailand payroll processes are performed in accordance with agreed procedures while meeting all accuracy, timeliness, satisfaction and NPS metrics
  • Escalates issues to the Payroll Operations Manager and resolves issues to closure using the global incident reporting process while ensuring all stakeholders are kept regularly informed of progress to closure
  • At least 3-5 years of payroll experience covering multiple countries
  • In depth knowledge of Thailand payroll legislation is preferred
  • Experience with working with a vendor preferable
  • Experience in processing Macau & Mauritius payroll is an advantage
183

Operations Support Analyst Resume Examples & Samples

  • First-level investigation of transactions and customer information and documentation of findings
  • Completion of alert checklists and assessment summaries and propose recommendations for closure / escalation to Senior Analyst/Team Leader
  • Raise and draft AIRs for Senior Analyst/Team Leader review and submission
  • Responsible for supporting the successful accomplishment of internal Risk and Control Self-Assessment (RCSA) program
  • Responsible for following integrated processes and procedures aimed at meeting internal and external regulatory and/or policy requirements
  • Preferably experience in banking operations, compliance and audit background
184

Senior Operations Support Analyst Resume Examples & Samples

  • Gain cooperation from others, encourage teamwork, and work toward solutions
  • Research and verify information from various sources and update system information as needed
  • Identify customer requirements, develop project test schedules, review system testing plans, and track and document the development and results of these plans
  • Create or update training document and determines plan for training and development
  • Identify areas of potential business risk and communicate these to the Project Leader
  • Make recommendations for necessary changes on projects that come in from other departments
  • Solicit Business Partners’ requirements through interviews, working sessions, and/or existing system documentation or procedures
  • Use prototyping, where possible, to solidify Business Partner requirements (in conjunction with the Software Developer)
  • Participate in systems requirements: analyze, definition, testing, training, implementation, and support
  • Document the results of analysis activities using the appropriate templates or analysis tools
  • Conduct and analyzes preliminary business and information technology processes and prepares groundwork
185

Rohq-hrss-operations Support Analyst Resume Examples & Samples

  • Ensure that payroll processes of the assigned country/countries are performed in accordance with agreed procedures while meeting all accuracy, timeliness, satisfaction and NPS metrics
  • At least 2-3 years of solid Hong Kong payroll experience
  • In depth knowledge of Hong Kong payroll legislation, applicable awards, associated changes and significant processes (e.g. Mandatory Provident Fund, IR56 Forms, etc.)
  • Experience in processing Hong Kong, Macau & Mauritius payroll is an advantage
186

Operations Support Analyst Resume Examples & Samples

  • Performs day-to-day efforts toward wage and hour compliance at all First Student Locations
  • Enforce locations' adherence to operational standards while delivering planned direct labor efficiencies
  • Reviews and train for adherence to all applicable Wage and Hour regulations, ensuring locations apply the rules, regulations, and proper system utilization
  • Prepare, analyze, present and maintain location Category data for performance reporting purposes
  • Engage other Operations Support Teams to provide locations with excellent service in data importing, training and supporting customer facing tools
  • Work closely with Director Operations Support as a main resource and SME in current location and area performance
  • Assess field and customer needs ongoing, ensuring we provide all tools needed for customer satisfaction, accurate payroll processing, and ad hoc analyses
  • Be prepared and available to assist in other First Student projects as needed, recent initiatives that have been supported include PC refresh, the Active Directory Project and the Employee Portal
  • Bachelor's Degree or equivalent experience in business
  • Problem solving and analytical skills
  • Experience with Microsoft Office Products
  • Experience with payroll systems a plus
187

Citibank Berhad Kl-operations Support Analyst Resume Examples & Samples

  • Provides expertise in area and an advanced level of understanding of ERMS
  • Resolves difficult and complex work. Minimal supervision required
  • Complete and leverage documentation, Control Checkpoints and Process Snap Shots
  • Ensure frequent validation of controls
  • Design and implement right controls
  • Develop key metrics to track improvement against control risks
  • Design and implement right control processes
  • Implement effective MCA processes
  • Self-starter and Leadership
  • Customer Service Oriented - Proactive Solutioning, Providing Options
  • Analytical
188

Operations Support Analyst Resume Examples & Samples

  • Must show knowledge and proficiency in the use of the billing system, quota, Arris, routing
  • Must be able to write and run SQL-based queries for database environments and use Spectrum approved database tools to extract relevant performance and analytic data
  • Must take ownership of assigned tasks with minimal instructions and work with minimal
  • Must be able to sit for long periods of time in a typical office environment for the entire
189

Operations Support Analyst Resume Examples & Samples

  • Monitoring and remediating issues with alerts and notifications to support servers and other application tools
  • Responding to alerts related to file transfer issues or other data issues, and remediating these alerts
  • Assisting partners via email and phone to resolve transfer issues which could be related to server, network or other infrastructure components
  • Documenting issues and assisting with root cause analysis as needed
  • *NOTE: This is a shift position. Wed - 8pm – 8am; Thur - 8pm – 8am; Fri – 12am – 8am; Sat – 12am – 8am. There will be 1-2 months of 1st shift M-F work for training and then migrate to the above hours. This shift is full time, no rotation, and very little likelihood of moving to another shift
  • Bachelors Degree in Computer Science or related field is required and 2 years of experience. Additional experience may be substituted in lieu of degree
  • Intermediate UNIX/LINUX skills
  • Ability to troubleshoot issues and remediate any issues
  • Excellent customer service skills and ability to communicate effectively
  • Understanding of networking and file transfer protocols
  • Experience with Windows Operations systems, Office suite and Outlook email
  • Must have resided in the US for the last 5 years
  • 2 years of hands on experience UNIX/LINUX
  • 2 years of experience in an operational support team
  • UNIX / LINUX scripting – ability to write or at least understand
  • Experience with communication protocols such as SFTP, SSH, AS2 and Connect Direct
  • Appropriate certifications such as A+, Network+, Linux+ or others
  • Local to the RDU / Research Triangle Eagan, MN area (this position does not provide relocation assistance)
190

Operations Support Analyst Resume Examples & Samples

  • Responsible for the completeness and accuracy of Computer Operations documentation
  • Publishes the Computer Operations Key Success Measurements by the end of the first week of each month
  • Coordinates the training of Computer Operations in new or revised hardware and software processes and procedures
  • Assists in the planning and testing of contingency operations
  • Responsible for the development of output report views used for production output
  • Responsible for construction and electrical work performed in the data center on support equipment installation or removal
  • Maintains a diagram of the computer room facility and equipment installed in the computer room
  • Supervises a shift of production schedulers and report distribution personnel
  • Responsible for the overall direction coordination and evaluation of associates reporting to this position
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws to include interviewing hiring and training associates; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  • Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations
  • Ability to write reports business correspondence and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers clients customers and the general public
  • Ability to define problems collect data establish facts and draw valid conclusions
  • Ability to prioritize work load and consistently meet deadlines
  • Ability to work effectively with all levels of management
  • Good interpersonal skills; effective team player
191

Operations Support Analyst Resume Examples & Samples

  • Support a global deployment of multiple network security solutions providing a layered approach to security management and monitoring
  • Lead technical deployment engagements, managing data, people and resources distributed globally
  • Perform system administration support of network level security infrastructure including
  • Minimum of 5 years’ experience in Information Technology with 3 years’ experience in one or more of the following areas: information security, network operations, or system administration with a significant security element
  • Bachelor’s degree in computer science, computer engineering, cyber security, information technology or related subject matter, or equivalent work experience
  • Have a solid working knowledge of networking technology and protocols; and the OSI Model, including TCP/IP protocols and standards
  • Hands onb experience troubleshooting network routing and switching, to include packet capture analysis
  • Hands on experience troubleshooting SMTP mail routing and flow
  • Hands on experience in troubleshooting & administration network/security devices
  • Hands on experience with open source or commercial network security solutions
192

Operations Support Analyst Resume Examples & Samples

  • Perform system administration support of security infrastructure including SIEM; network and system forensics solutions; malware detection; IDS/IPS; other detection, monitoring, reporting, and administrative solutions. Testing and coordination of system updates including
  • OS patching
  • Firmware updates
  • Collaborate with teams in other locations to ensure ongoing, reliable performance of integrated security solutions across the Sony operating companies
  • Manage operations support for VM environment, storage, and Dell hardware
  • Working with stake holders to provide timely support in event of outages
  • Bachelor’s degree in computer science, computer engineering, cyber security, information technology or related subject matter
  • Previous experience through work or internship required within the following areas: information security, network operations, or system administration with a significant security element
  • Hands on experience with McAfee’s NITRO SIEM platform is a plus
  • Familiarity with Windows, UNIX and Linux Operating Systems, as well as the protocols and systems calls with ability to demonstrate in-depth knowledge in at least one of these areas
  • Experience as a system administrator (either Linux or Windows), VMWare or other virtualization, Storage arrays, SAN fabric, or Dell hardware is a plus
  • Hands on experience with scripting languages (perl, php, python, etc.) is a plus
  • Experience with Atlassian products Jira and Confluence is a plus
  • Experience with LDAP or Active Directory is a plus
  • Ability to work on multiple programs simultaneously, with strong ability to prioritize multiple tasks and respond to emergencies, organize and schedule work effectively
  • Ability to effectively communicate in a professional environment to executive level and junior level personnel
193

Operations Support Analyst Resume Examples & Samples

  • Maintaining total system situational awareness, to track and monitor weapon system status and other events that may require action by the Site Director or Operations Officer and/or AOSC Manager
  • Coordinating and executing crisis response
  • Developing and preparing management reports or briefings based on documented processes to provide decision makers real-time data to make informed decisions on the customer's areas of responsibility
  • Provide daily briefing based on PowerPoint chart set, as well as provide impromptu briefings to leadership regarding current weapon system status, events or incidents, or general orientation briefings to visiting DV/VIPs
  • Develop and transmit required reports to higher headquarters, the 100th Missile Defense Brigade Liaison Officer (LNO), 49th Battalion, and other operational organizations as required
  • Serves as the mission operational interface with the Prime Contractor and tactical Warfighter
  • Secret Security Clearance; Eligible for Top Secret
  • Associates in Engineering or a related field
  • Demonstrated capability to operate in a multi-task environment
  • Demonstrated experience using Microsoft Office Products
  • Ability to work independently in an intense and dynamic work environment as a team player is essential
  • Prior military experience or 2-4 years of related experience
  • Bachelor's in Engineering or related field
194

Operations Support Analyst Resume Examples & Samples

  • Handling on employee inquiries, concern and problem solving via calls, emails and walk in employee
  • One stop center for HR benefit advisory such as
  • Deliver excellence service to employee
  • Key Working Partners
  • Tier 1 Team Leader
  • HR partner
  • Regional Team Support
  • Bachelor degree any major
  • Highly motivated, organized, and detail oriented
195

Securities Operations Support Analyst Resume Examples & Samples

  • Previous Securities experience is a plus
  • Knowledge of Licensing systems including FINRA, RegEd, and BIG is a plus
  • Excellent PC skills, including knowledge of Microsoft Word and Excel
  • Knowledge of BNY, Impress, SuRPAS, CRM, and Primerica systems is a plus
  • Effective writing presentation and communication skills
  • Ability to interact professionally with all levels of associates and senior management
  • Ability to work in a fast-paced environment with little supervision
196

Operations Support Analyst Resume Examples & Samples

  • Under limited supervision, prepares and maintains statistical reports used in management decision-making
  • Investigates and analyzes data and decides upon alternatives to complete assignment
  • Assembles and assesses statistical information from system databases and other sources
  • Independently plans, prepares and maintains business unit reports critical to Sitel's success and profitability and critical to meeting our client’s expectations
  • Initiates and defines standards of metrics reporting and collation throughout the enterprise, including compliance on meeting deadlines in reporting data and similar information and subsequent action plans
  • Reports directly to the Operations Reporting Manager
  • Liases with Operations-based Reports Analysts, Operations Managers & Directors in the collation and gathering of timely and relevant performance metrics and data
  • Communicates with, and provides backup support for other regional Ops Support Analysts
  • Must have at least a year in doing prognostics and relevant call center analysis work and reporting including agent performance metrices, site performance metrices and workforce management related data
  • Advanced Microsoft Excel proficiency, sound statistical skills, well-grounded data gathering and presentation skills, information analyses and graph generation skills and exposure. Working knowledge in generating PowerPoint presentations
197

Dmets Computer Operations Support Analyst Resume Examples & Samples

  • Operates and sustains the C2BMC mission systems and/or training systems environment for operational and training missions supported by C2BMC's presence in the Missile Defense Integration & Operations Center (MDIOC). Training systems support to include operating as necessary the Distributed Multi-Echelon Training System (DMETS) to train, qualify, certify, and maintain Warfighter proficiency at operating locations
  • Responsible for administering, managing and monitoring both systems hardware and software in a complex, heterogeneous computing environment consisting of Sun Solaris, Unix, Windows systems/servers and Cisco, Juniper and other network components
  • Monitors systems management applications and software, generating ad hoc queries in response to queries and various troubleshooting scenarios and recommends/directs courses of action as appropriate
  • Perform level 1 systems maintenance and installation activities for both operational and training environments
  • Provides Help Desk support functions/assistance as required based on area of technical expertise/experience
  • Analyzes logs and system performance and identifies any anomalies for further analysis/correction, Response to faults (errors), other incidents and user reported issues/outages. - Follow established procedures to respond to events and makes necessary repairs and adjustments/configuration changes. - Escalates as required for assistance in isolating the fault and making repairs as necessary
  • Interfaces directly with the C2BMC Watch Officer (CWO), Network Defender, Enterprise Controller and customers to provide on-going trouble status and/or to accept customer trouble claims
  • Performs other systems support/communications duties as assigned
  • Coordinates with JFCC-IMD, GMD, remote sites and C2BMC systems and network infrastructure, hardware and/or application service providers on various issues and concerns
  • If/when supporting training activities interfaces with and answers warfighter DMETS related questions, assists the warfighter on C2BMC utilization, supports pre-event training, and the post training debrief
  • Participates in meetings and daily stand ups with C2BMC operations and training leadership, JFCC-IMD and other war fighter external organizations and other Commands on matters related to systems operations and security issues affecting C2BMC mission systems and systems interfaces
  • May be required to review DMETS training scenario data to determine accuracy and assessing C2BMC simulation performance, and participate in White Cell conferences as necessary to support DMETS training scenario execution
  • Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2+ years of professional experience or 6 years in lieu of a degree
  • Candidate must meet minimum requirements of DOD 8570 IAT II certification (Security +, etc)
  • Must be capable of maintaining, troubleshooting and operating a large-scale command and control system with numerous communications interfaces
  • Proficient in Visio, Microsoft Word, Power Point and Excel - Knowledge and proficiency in technical writing tenets
198

Mid-level Operations Support Analyst Resume Examples & Samples

  • Perform operational, administrative and maintenance support of McAfee ePolicy Orchestrator (ePO) and other endpoint systems
  • Maintain the McAfee ePO ESM environment in optimum performance and compliance standards
  • Assist Sony operating companies with the deployment of McAfee agents and agents for other endpoint systems to endpoints, perform trouble shooting of endpoint agents
  • Perform system administration support of security infrastructure including SIEM; network and system forensics solutions; malware detection; IDS/IPS; other detection, monitoring, reporting, and administrative solutions
  • Evaluate and improve on operational process, procedure manuals, and documentation
  • Previous experience or internship in one of the following areas is required: information security, network operations, or system administration with a significant security element
  • Hands on experience with Splunk is a plus
  • Solid working knowledge with Windows, UNIX and Linux Operating Systems, as well as the protocols and systems calls with ability to demonstrate in-depth knowledge in at least one of these areas
  • Knowledge of software deployment tools and techniques a plus
  • Hands on experience with scripting languages (perl, php, python, etc..) is a plus
  • Ability to work on multiple projects simultaneously, prioritize multiple tasks and respond to emergencies, organize and schedule work effectively
  • Ability to effectively communicate in a professional environment with executive and junior level personnel
  • Eligible to work in the USA
199

IT Operations / Support Analyst Resume Examples & Samples

  • Set correct expectations on the performance and use of new or changed services
  • Manage projects
  • Handle communications
  • Review and verify implementation plan
  • Monitor changes during the execution (backout, cancellation, Major Incident trigger)
  • Engage on Post-implementation Reviews
  • Managing changes
  • Possess creative ability, consulting skills, leadership qualities, credibility and self confidence
  • Demonstrated ability to work with geographically dispersed teams
  • Demonstrates fundamental understanding of information management systems and infrastructure
  • Exhibits a high level of initiative and integrity
  • Demonstrated influencing skills, high level of technical and team leadership skills
  • Experience with Information Technology Infrastructure Library (ITIL) preferred (Capacity, Problem, Change processes)
  • Service Administration within HPUX, Windows, and Linux systems
200

IT Operations & Support Analyst Recent Graduate Resume Examples & Samples

  • Ability to execute
  • Adaptability/ability to manage change
  • Problem solving/analytical thinking
  • Teamwork & collaboration
  • Conceptual & creative thinking
  • Business process knowledge
  • LEAN/continuous improvement methodologies
  • Database technologies - Oracle/SQL
  • OS technologies - Windows/Linux/HPUX/Mainframe
  • Scripting languages - BASH/PERL/PYTHON/RUBY
  • Cloud computing - OpenStack, HP CloudSystem, Apache CloudStack
  • Network protocols - HTTP IPv4/6 TCP/IP
  • Simple Mail Transfer Protocol
201

IT Operations / Support Analyst Resume Examples & Samples

  • Strong verbal and written communication skills and technical leadership skills
  • Strong experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications)
  • Strong experience with business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, HR, finance)
  • Strong experience in scripting and / or programming language
  • Strong experience with implementation, problem analysis and solutioning of infrastructure and business application environments
  • Foundational or expert knowledge and experience with Information Technology Infrastructure Library (ITIL). Web technologies
  • Strong problem solving, priority setting, and collaboration skills
  • Influencing skills and ability to work effectively in a geographically dispersed team
  • Demonstrated technical leadership skills
202

IT Operations / Support Analyst Lead Resume Examples & Samples

  • Participate in planning and managing service changes efficiently and effectively and also work on reduction of the Major incident and Incidents
  • Manage risks relating to new, changed or retired services
  • Successfully deploy service releases into supported environments
  • Ensure that service changes create the expected business value
  • Provide good-quality knowledge and information about services and service assets
  • Ensure readiness of resources as part of the release schedule
  • Perform Actual release (MTP) implementation tasks
  • Advanced verbal, written communication skills
  • Strong problem solving, priority setting and collaboration skills
  • Good organizational and analytical skills
  • Ability to translate business needs into technical requirements and solutions
  • Captures, implements, adapts and improves project strategies and processes to achieve project outcomes
203

IT Operations / Support Analyst Resume Examples & Samples

  • Foundational or expert knowledge and experience with Information Technology Infrastructure Library (ITIL)
  • Web technologies
  • Good organizational and analytical skills. Possess creative ability, consulting skills, leadership qualities, credibility and self-confidence
204

IT Operations / Support Analyst Resume Examples & Samples

  • Participates as a member of an IT technical team
  • Performs basic analysis of functional or service requirements using fundamental understanding of Information Technology (IT) Business process or problems
  • Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity
  • Resolves technical issues of moderate complexity within a given technical area
  • Partners with members of a given team or other IT teams as appropriate
  • Identifies potential escalations and proactively alerts management
  • Reviews, implements and verifies changes/solutions of medium complexity and risk
  • Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications)
  • Experience with business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, HR, finance)
  • Basic skills in scripting and / or programming language
  • Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model
  • Strong initiative, problem solving, priority setting, and collaboration skills
  • Self Learning
  • Flexibility to work during weekends, according to team coverage calendar
205

IT Operations / Support Analyst Resume Examples & Samples

  • Supports a portfolio of applications that deliver services & solutions to both internal & external customers
  • Perform Technical Reviews of planned releases to ensure high level quality ensuring support and organizational readiness for the corresponding changes
  • Designs, prepares and executes support services strategy
  • Ensures compliance and controls required within specific assets and adhering to support standards including knowledge management, configuration, monitoring, training etc
  • Reviews releases ensuring post-implementation reviews are conducted as required
  • Drives release funnel and support readiness approval for organization
  • Assists as needed in Major Incident, potential escalations and problem management issues and reviewing trend analysis
  • Consults with team members and other organizations, customers and vendors on complex issues
  • Knowledge of Release and Change Management processes to ensure all the releases coming into the systems are tested and documented
  • Participates as a member of cross-functional application support or infrastructure technical team(s)
  • Excellent verbal, written communication skills
  • Basic skills in scripting and / or programming lang
206

Systems Operations Support Analyst Resume Examples & Samples

  • Provide oversight and coordination across various support functions within FRO – Data Acquisition, Maintenance, Operations, Reporting and Technology
  • Act as a liaison and provide a linkage between technology and the business in the event of issues investigation, process design and execution of project and initiatives
  • Provide level 2 support for complex case scenarios; Offer subject matter level advice and solutions
  • Responsible for Incident Management metrics and escalation; facilitate periodic Issue Management reviews with technology and support partners
  • Drive and lead the support for on-going key projects and initiatives driven by various stakeholders including but not limited to the conversion from the legacy general ledgers to the new standard Best-in-Class Financial Full Suite Application
  • Ensure proper controls are applied with comprehensive SDLC support of the financial applications including business and functional requirements gathering, UAT testing, interfacing with developers, IT infrastructure teams, project teams, and business to facilitate the successful development, delivery and production support of business and technical initiatives
  • Provide accurate and relevant inputs to standard post-mortem communications and decks covering issues and project status
  • Bachelor’s Degree in Management Information Systems, Accounting, Finance, or equivalent experience
  • 3+ yrs in a systems support environment
  • Knowledge of client server technology, data warehousing and reporting/accounting/analyst skills
  • Proficiency with SQL is required
  • Strong Excel skills required; MS Access desired
  • Experience with enterprise applications, Essbase, Autosys, Unix/Linux, Abinitio, Micro Strategy, Inquiry Framework a plus
  • Good understanding of Citi’s services and products a plus
  • Strong knowledge of Citi Financial systems and policies is preferred
  • Ability to support non-standard business hours including weekends and holidays as determined by Finance
207

Junior Operations Support Analyst Resume Examples & Samples

  • Work closely with other members of the Architecture and Deployment team to plan, develop, and implement new security technologies around the globe
  • Track and update management in a timely fashion on deployments, inventory, and other issues
  • Manage and track submission and implementation of firewall change requests around the globe
  • Have a solid working knowledge of networking technology and protocols
  • Proficiency with at least one scripting language, i.e., Python, PHP, Java Script
  • Ability to work and make objective decisions independently
208

Operations Support Analyst Resume Examples & Samples

  • Settlement of a wide variety of transactions with more than 100 Custodian & more than 200 Broker relationships
  • Ensure internal systems are updated to record status of any ongoing investigations
  • Actively review business processes to ensure that efficiencies are maximized whilst maintaining a rigorous level of control
  • Investigating & resolving Interest claims, stock / cash reconciliation breaks, reporting, class actions & other non-standard support
  • Work with the Portfolio Management Group to understand what operational requirements they have and ensure that these are reflected in the appropriate systems
  • Building the existing ‘One Team’ ethos within the firm by working closely with colleagues in other regions
  • Experience of working in a settlements department in an Investment Management, Custodian, Investment Bank or similar environment
  • Good organizational/time management skills
  • Good knowledge of Word and Excel
209

IT Operations Support Analyst Resume Examples & Samples

  • Monitor systems and environments globally using the company standard tools/applications
  • Response in a timely manner to alerts received, investigate/diagnose and resolve, or escalate to 2nd/3rd line support teams (internal IT or 3rd party) within agreed SLA
  • Perform and complete activities according to a daily operations checklist
  • Diagnose hardware failures/alerts globally and log Hardware calls with 3rd party under service care packs and coordinate site visits and sign off resolution
  • Log HP hardware calls on behalf IS&M and own through to resolution
  • Log and coordinate HPE SAP software faults
  • Monitor call handling system, and action/diagnose and resolve tickets assigned to Operations through to resolution within SLA
  • Develop and maintain detailed operational procedures for all new and existing business critical systems and processes
  • Perform Change Control Management responsibilities as and when required
  • Maintain effective relationships across all peer International and Zone IT team
  • Respond to issues/ identify trends with the global backup solution (Data Protector) to 2nd line support level
  • Identify/order and fit hardware for the tape libraries at Watersmead
210

Operations Support Analyst Resume Examples & Samples

  • Scoping of checks, where needed
  • Communicating the final disposition for the cases to HR/Service Delivery
  • Resolves medium to complex discrepancies in the background checks and determines appropriate final dispositions for the cases in accordance with established pre-employment adjudication guidelines
  • Have direct interaction with external customers (candidate, employee, HR, etc.) to
  • Involves candidate and employee communications such as: candidate/employee chasing thru calls and emails, delivering pre/post adverse actions, conducting research and investigation, disseminating or explaining information and responding to complex issues/concerns/escalations on pre-employment screening
  • Ensures timely closure of pending pre-employment cases for audit and policy compliance
  • Provides support and guidance for Pre-Employment Screening Analyst 1 and may act as back-up Team Lead
  • Prepares basic metrics and status reports to internal clients, including validation of invoices
211

Operations Support Analyst Resume Examples & Samples

  • Bachelor’s degree with a business emphasis preferred (Finance, Accounting, Statistics, Marketing), or a Bachelor’s degree with 3+ years related experience in Supply Chain, or other data analysis position
  • Advanced level of experience with Microsoft Office, esp. Excel
  • Strong attention to detail with exceptional communication skills
  • Strong analytical abilities and knowledge of business processes and cycles
212

Client Operations Support Analyst Resume Examples & Samples

  • Provide post software implementation support and upgrade activities to TMW System Customers
  • Facilitates timely and accurate resolution of lower level technical issues on TMW System software
  • Adhere to and assist in the development or improvement of department Standard Operating Procedures
  • Maintain an excellent customer satisfaction standard, equal to or greater than 95% for all deployment and support functions as expressed through customer surveys
  • Record all calls and emails into automated tracking system and determines the scope of reported problems
  • Work with Team Leader, Team Members, and other TMW Systems, Inc. personnel to ensure appropriate resource is assigned to respond to each client issue
  • Perform follow-up communication to ensure customer satisfaction
  • Assist clients with installation of upgrades
  • Train users in existing or new functionality in order to maximize their system’s potential and usability
  • Understand queries, comments, suggestions, and concerns or issues expressed by departmental clients, senior management, team members, and other participants during meetings, technical committees, and as part of ongoing operations
  • Exceptional verbal communication skills
  • Excellent written communication skills
  • Good problem solving ability
  • Understanding of business processes and basic corporate finance, management and accounting principles
  • Demonstrates a strong customer orientation
  • Demonstrates sound judgment
  • Understands the hierarchy and culture of customer and supplier organizations and is able to identify the decision makers and influencers
  • Retains objectivity and proper understanding of a problem or situation when placed under conditions of stress
  • Proficiency with Microsoft Office (Word, Excel, Powerpoint)
  • Excellent writing and editorial skills
213

Operations Support Analyst Resume Examples & Samples

  • MPS Operations Support acting as a liaison between all departments
  • Customer Account coordination, creation and validation of contracts
  • Account Structure related to Promo Dollars and Big Deal assignments for valid pricing
  • Implementation Go-Live data validation of cost vs. sell with margin oversight
  • Communication and submission of Customer Contract Data with our Vendor Partners
  • Internal/External customer response within the stated SLA for each primary function of the role
  • Data analysis and reconciliation between MPS Operations teams
  • Flex Program liaison, including sales support, process keeping, documentation up to date, creation and execution of service contracts
214

DTS Computer Operations Support Analyst Resume Examples & Samples

  • Ability to participate with
  • Capable of developing and
  • Able to advise on network
215

Operations Support Analyst Resume Examples & Samples

  • Ensure transactions are strictly governed by contracts including related crude oil provisions such as differentials, gravity penalties, and allocations
  • Ability to understand contractual components, including complex pricing deals and quality banks as well as pipeline systems
  • Understanding the analysis of allocated volumes and revisions to ensure data integrity
  • Analysis and verification of complex accounting deals, quarterly quality bank statements, and pipeline statements
  • Monthly, quarterly face to face meetings with customers to resolve issues and increase customer satisfaction where required
  • Analysis/research of unsettled items in both Endur and TSAP
  • Pursue collection with counterparty for disputed outstanding receivables and analysis of payable open line items with customer
  • Interaction with internal (schedulers, contract admin, traders, lease analysts, etc) and external (third party) customers
  • Operates in compliance with all documented SOX controls
216

Operations Support Analyst Resume Examples & Samples

  • Support the day-to-day execution of the territory deployment strategy for Field Sales
  • Work within strategic guidelines to evaluate territory for rep deployment and create lead lists
  • Maintain contact data base
  • Work with IMS to ensure d2d list integrity and delivery timelines are met
  • Investigate and work towards the resolution process for various data issues
  • Work collaboratively in a team environment and build on relationships with cross-functional groups
217

IT Operations Support Analyst Resume Examples & Samples

  • Learn software development in an support environment
  • Willing to learn a new technology
  • Desire to build capabilities in functional and/or automated testing
  • Desire to build capabilities IT Operations support
  • Aspirations to grow in a career
  • Willing to move into IT services
  • Career development and Deloitte provided training
  • Logical reasoning
  • Analytical Thinker
  • Associate Degree or equivalent in years of experience
  • Military experience a huge plus
  • Software development a huge plus
  • Experience and interest in internal and external communications, partnership development, and working in an team environment
  • Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), and Adobe Acrobat
  • This role is located in Mechanicsburg PA
218

Operations Support Analyst Resume Examples & Samples

  • Cognizant/TriZetto QNXT
  • ZeOmega Jiva
  • Amisys Advance
  • TCS Acuity
  • Basic Microsoft SQL
219

Operations Support Analyst Resume Examples & Samples

  • 100% Production Activity (e.g. Task, Meetings, Risk/Control)
  • Performs the following tasks
  • Resolve basic discrepancy in the background checks
  • Perform HR admin task catering to pre-employment activities
  • Manage personal OSC inbox
  • Offer letter generation
  • Employee Personal File management
  • New Employee Information From Generation and related onboarding pack
  • Attends and actively participates in Daily Huddle, team meeting, etc
  • Handles the Run of the mil, garden variety basic to mid complexity transactions
  • Strictly adhere to R&C policies and procedures, such as but not limited to: adherence to secure workplace guidelines, mandatory compliance training, and identification/improvement of key risk areas
  • R&O and ELC Team Leader and Operation Manager
  • Regional Team Lead
  • Operating Principles
  • Any individual joining or working within O&T at Citi will also be expected to be an exemplar of the following Operating Principles and will be assessed and asked to demonstrate evidence against these principles where applicable during the selection process
220

BB Operations Support Analyst Resume Examples & Samples

  • Process and complete contract fulfilment requests for B2B corporate, education, syndication, and channel clients
  • Ensure that clients’ access to the correct systems, content, and tools are made available to the clients as stated in their contracts
  • Maintain strict operating standards, accurate data management, and client confidentiality
  • Escalate complex issues regarding fulfilment and client access to products, services, and tools
  • Provide operational and status reports to the B2B Operations Support Team Leader and/or Customer Service Operations Manager when requested or as needed
  • Conduct data and process investigations regarding fulfilment and client accounts concerns and complaints as directed by the B2B Operations Support Team Leader
  • Report to the B2B Operations Support Team Leader and provide information regarding the day-to-day operations of the Operations Support team
  • Communicate, coordinate, and follow up with necessary internally facing teams, particularly for fulfilment and access issues
  • Respond to agency and internal client queries, requests and concerns in a timely manner, ensuring that calls and emails are attended to and provided with complete, accurate and appropriate responses at all times
  • Provide clear information and/or instructions to internal clients, agencies and agency customers regarding their requests and queries
  • Address all internal clients and agency customers professionally, cordially and civilly at all times, both In email and on the phone
  • Monitor, manage and distribute cases in the HUB queue to the appropriate queues of the resolving teams
  • Maintain good working relationship with agencies and newsagents and ensure that all new orders and renewals are followed up appropriately
  • Identify and escalate problems affecting a number of internal clients or agencies or influencing the timely resolution of one client’s enquiry
  • Submit daily and weekly reports to B2B Operations Support Team Leader to show productivity and efficiency performance records, as well as the KPI reports in Salesforce
  • Provide assistance on long and short term projects from marketing and finance teams providing regular updates on progress made
  • Provide assistance on tasks from the B2C Operations Support Team as necessary and as directed by the CS Operations Support Manager
221

Operations Support Analyst Resume Examples & Samples

  • Maintaining total system situational awareness, to track and monitor weapon system status and other events that may require action by the Site Director or Operations Officer and/or VOSC Manager
  • Responsible to develop and transmit required reports to MDA higher headquarters, the 100th Missile Defense Brigade Liaison Officer (LNO), 30th Space Wing, and other operational organizations as required
  • Serve as the mission operational interface with the Prime Contractor and tactical Warfighter. Ability to work independently in an intense and dynamic work environment as a team player is essential
  • Associate's Degree in related field with 0-2 years of experience
222

Operations Support Analyst Resume Examples & Samples

  • 20% Customer Activity (e.g. general)
  • Perform payroll related data entry transactions and processes such as, but not limited to, interns payments, proofing activities, reports generations and leave reimbursements
  • GEID generation – new hires/rehires (direct staff)
  • NEMS GEID generation – contract staff
  • Manages OSC Provider Groups and workload distribution for the Provider Group
  • Enter and track data through a number of systems to include HRMS and OSC employing right the first time culture/behaviour to avoid errors
  • Resolves medium to complex concerns and determines appropriate resolution for the cases in accordance with established guidelines with minimum supervision required
  • Involves employee communications such as: employee/manager chasing thru emails and responding to basic questions on data management, conducting research and investigation, disseminating or explaining information and responding to complex issues/concerns/escalations
  • Acts as Subject Matter Expert and possesses an advanced level of understanding of Data Management processes
  • Updates the Operations Manuals timely and accurately
  • Provides support and guidance for Data Management Analyst 1 and may act as back-up Team Lead
  • Prepares basic metrics and status reports to customers
  • Customer Service-oriented providing proactive solutions and alternatives
  • Must be analytical, hardworking, a team player and must support the concept of “fun” in the workplace
  • Must possess good written and verbal business communication skills
  • 90% Completion Ops Analyst Role Curriculum
  • JLPT Level 1 certificate is required for Japan related process with fluent spoken English
  • Knowledgeable in MS Office Suite (Word, Excel, Power Point)
  • Knowledge of HR business processes
223

Operations Support Analyst Resume Examples & Samples

  • Work directly with customers, operations and development to research, troubleshoot, and resolve performance issues in a timely manner
  • Manage incoming case queues to meet our stringent Service Level Agreements
  • Clearly and succinctly document communications with customers within our case management system
  • Ensure customer satisfaction through outstanding customer service and high quality technical responses
  • Effectively prioritize and escalate customer issues as required
  • Participate in projects and initiatives to improve processes and drive efficiency gains
  • Participate in our 24X7 global coverage plan
  • 4plus years of experience providing customer service, in either a customer support or consulting role, for enterprise software applications, with special focus in the area of system performance and stability (Software as a Service companies preferred)
  • Proven technical background in web applications, applications system performance and user interface
  • College degree in computer science or business systems
  • Strong planning, scheduling, and organization skills
  • Able to absorb new technologies and features quickly
  • Strong analytical, problem solving, and multi-tasking skills
  • Can work in a fast paced, dynamic, and fun team environment
  • Team player who can collaborate and communicate effectively with all stakeholders; i.e. developers, technical operations, and customers
  • Able to deal with the stress related to project timeframes and conflicting/competing priorities
  • PeopleSoft, SAP, Oracle, Salesforce, Netsuite, Taleo, or other SaaS and On-Premise ERP systems experience desired
  • LI-SC
224

CMS Operations Support Analyst Resume Examples & Samples

  • Supports one of the three process areas (Project/Time , HR/Resource Mgmt/Client Onboarding, Contracts/Invoicing/Collections) as the offshore team member of 1 unit for a group of accounts ($100-$200m portfolio)
  • Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
  • Works with CMS Excellence team to provide feedback, identifying training needs and perform root cause analysis for issues
  • Works closely with the finance and resource mgmt support teams to ensure alignment and support tracking related to the process area
  • Proficient in using MS Excel and other BI Dashboards for proactive analytics
  • Ability to use systems effectively for Projects/Time/Resource management and other functions
  • Experience in at least one of the process areas (Project/Time , HR/Resource Mgmt/Client Onboarding, Contracts/Invoicing/Collections) is a plus
  • Operations or Back-office Support Services background a plus
  • Ability to communicate effectively with account teams and support organizations
  • Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
225

Software Operations Support Analyst Resume Examples & Samples

  • Support partners in queries related to eCommerce services and proactively identify trends to prevent customer impacting issues
  • Triage for L2/L3 issues for eCommerce Solutions; appropriately monitoring, resolving, and escalating problems in accordance with processes and procedures
  • Perform Root Cause Analysis (RCA) to determine failure trends and communicate cross-functionally to ensure customer-centric product development and release readiness. Coordination with Engineering, IT and Logistics teams to ensure corrective actions are documented and tracked to completion
  • Track, analyze and manage KPIs and SLAs using monitoring and reporting tools and ensure key product objectives are being met
  • Offer recommendations to engineering on product features and modifications based on customer feedback
  • Interface directly with strategic accounts/partners and provide weekly/monthly updates and ensure a high level of customer satisfaction with eCommerce Solutions services
  • Maintain strong interpersonal skills to partner with internal and external service providers
  • Innovate on current processes to constantly improve support operations
  • Provides input for improvement and updating of technical documentation (User Documentation, Standard Operating Procedures, FAQs)
  • Bachelor’s Degree or proven prior experience in a client facing role
  • 2+ years of experience in Operations or Software Support role
  • Previous online or eCommerce experience preferred
  • Experience using Jira or other Issue Tracking products highly preferred
  • Exposure to business processes, management, and an excellent understanding of project management, software development design and implementation principles
  • Demonstrated ability to apply technology solutions to business problems
  • Exceptional interpersonal skills, including teamwork, facilitation and negotiation
  • Experience with submitting and managing product requirements
  • Strong knowledge in statistical analysis and experience with developing business-facing reports
  • Willingness to learn evolving technology and industry
  • Ability to multitask and prioritize responsibilities
226

Customer Operations Support Analyst Resume Examples & Samples

  • Proficient with Excel 2010-2016, including formula development, pivot tables, charts and graphs
  • Basic understanding of SQL, MS Access queries and business intelligence tools (i.e. Tableau, Cognos)
  • Some experience with SharePoint 2010 and above, including site development; end user support; permissions management; list development (ability to create custom forms, web parts and workflow is a plus)
  • Strong analytical, research, and problem-solving skills
  • Ability to work with and meet deadlines
  • Ability to handle multiple tasks and responsibilities
  • Ability to organize and prioritize work
  • Ability to work independently and with minimal direct supervision
  • Ability to prepare and track relevant reports
  • Ability to effectively review and analyze relevant data
  • Knowledge of general banking operations
  • Knowledge of general banking regulations/policies/procedures
  • Knowledge of general Risk/Compliance/Audit competencies
  • Project a positive attitude
  • Willing to learn about operational processes and new computer skills
  • Must be highly adaptive and embrace change
  • Maintain a customer-centered approach
227

Operations Support Analyst Senior Resume Examples & Samples

  • Maintains a working knowledge of new agency and government regulations and real estate laws, in addition to all company products, systems, operational procedures and policies
  • Responds to Loan Delivery and Post Closing deficiencies within company set standards
  • Compiles and provides detailed reporting of common issues identified during review of loan file defects
  • Partner with Operations and Post Closing Teams to cure loan file defects, identify potential risk and manufacturing issues, and suggest systemic or operational solutions to prevent defects from reoccurring
  • Prioritize testing evaluation efforts for new products and/or functionality within established time frames
  • 2+ years recent mortgage originations experience required
  • Intermediate knowledge of Microsoft Office suite of products including Word, Excel, and PowerPoint
  • Critical thinking skills and ability to solve problems; detail oriented with a high degree of accuracy and follow through
  • Strong underwriting, good communicator, rebutting QC findings, establishing trends, working remediation
  • Bachelor's degree in Business or related field Preferred
228

Operations Support Analyst Resume Examples & Samples

  • Process and evaluate loan exceptions specific to brokered out loans
  • Communicate with Loan Consultants and business partners regarding data entry for submission to lender
  • Review disclosure related data entries and generate early disclosures on behalf of the Loan Consultant
  • Monitor brokered out reporting and manually advance loan stages in LOS
  • Collect and review lender's final closing package. Complete closing data entries in LOS
  • 1-2 years of mortgage related experience preferred
  • Current, working knowledge of the Microsoft Office suite, including MS Project, is a plus
  • Basic knowledge of loan documentation
  • Knowledge of industry requirements (MDIA, TRID, ECOA, etc.)
229

Operations Support Analyst Resume Examples & Samples

  • Utilise proprietary software applications, 3rd party eDiscovery applications, electronic discovery and data recovery processes
  • Load, Process and Search client data in many different file formats
  • Conducting relevant searches of electronic data using proprietary tools
  • Work closely with team members to troubleshoot data issues (prior to escalation to operations senior management and/or IT/Development), research software and/or techniques to solve problems, and carry out complex data analysis tasks
  • Providing end user and technical documentation and training for applications supported
  • Communicate and collaborate with other company departments
  • Generate reports from various database platforms for senior management
  • Generating written status reports to clients, managers and project managers
  • Performing error analysis and quality control in relation to database records. Data organization and preparation tasks
  • A Bachelor degree in computer/technical field (or equivalent combination of education and experience) is required
  • A solid understanding of all Microsoft Office applications, basic UNIX, Windows, hardware, networking, and delimited files is required
  • Experienced with SQL database and other database applications preferred
  • Requires a strong analytical and problem solving orientation with the ability to work in a fast-paced, deadline-driven environment
  • Oral and written communication skills in English
  • A demonstrated ability to work in a team environment, follow detailed instructions and meet established deadlines is required
  • You must be a self starter with ability to visualize data and software behavior - and coordinate the two
  • Able to handle multi-task and work independently
230

Operations Support Analyst Resume Examples & Samples

  • Facilitate Citi business’ ongoing compliance with Third Party Management requirements outlined in Citi policies and standards
  • Provide process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third Party Management requirements
  • Facilitate and coordinate with Subject Matter Experts (SMEs) in areas such as Data Privacy, Export Licensing, and Continuity of Business (CoB) to complete required due diligence and ongoing monitoring activities
  • Provide support to Citi businesses for the execution of third party risk management activities. For example, coordination of Third Party Risk Assessment (TP RAP) process
  • Execute common, standardized third party risk management processes, managed centrally by the TPU and provide guidance to TPU Process Analysts I
  • Native speaker on Korean plus fluent English
231

Operations Support Analyst Resume Examples & Samples

  • Maintaining total system situational awareness, to track and monitor weapon system status and other events that may require action by the Site Director or Operations Officer and/or AOSC Manager. Coordinating and executing crisis response
  • Developing and preparing management reports or briefings based on documented processes to provide decision makers real-time data to make informed decisions on the customer's areas of responsibility. Provide daily briefing based on PowerPoint chart set, as well as provide impromptu briefings to leadership regarding current weapon system status, events or incidents, or general orientation briefings to visiting DV/VIPs
  • Develop and transmit required reports to higher headquarters, the 100th Missile Defense Brigade Liaison Officer (LNO), 49th Battalion, and other operational organizations as required. This position serves as the mission operational interface with the Prime Contractor and tactical Warfighter
  • Minimum of an Associate Degree (Prior military experience in lieu of degree requirement)
  • Active Secret Security Clearance minimum(Current or within past year and able to reinstate without issues) with possibility to attain Top Secret Clearance (Or within past year and able to reinstate without issues)
  • Proficient in Microsoft Office products, specifically Word, PowerPoint and Excel
  • Prior military experience highly desired in lieu of degree requirement
232

Cbps-operations Support Analyst Resume Examples & Samples

  • Basic presentation and facilitation skills
  • Ability to make sound decision
  • Effective time and stress management
  • Flexibility to changing shifts and assignments
  • Open to C09-C10
233

Operations Support Analyst Resume Examples & Samples

  • Process subscription queries and orders made via subscription websites, fax, telephone and email
  • Maintain good working relationship with distributors & subs-agents and ensure that the new orders and renewals are followed up appropriately
  • Respond to agency and internal client queries, requests and concerns in a timely manner, ensuring that emails are attended to and provided with complete, accurate and appropriate responses at all times
  • Provide clear information and/or instructions to internal clients and agencies regarding their requests and queries
  • Address all internal clients and agency customers professionally, cordially and civilly at all times
  • Identify and escalate problems affecting a number of internal clients or agencies or influencing the timely resolution of one agency’s enquiry and continuous delivery of back-office and administrative tasks
  • Communicate, coordinate, and follow up with necessary internally facing teams, particularly for fulfilment issues
  • Monitor, manage and distribute cases in the Hub queue to the appropriate queues of the resolving teams
  • Prepare, analyse, and complete processes and/or operational reports as part of the general tasks assigned to the team for submission to specific internal clients or agencies
  • Report to the B2C Operations Support Team Leader and provide information regarding the day-to-day operations of the Operations Support team
  • Provide daily and weekly operational and status reports to B2C Operations Support Team Leader and/or CS Operations Manager to show productivity and efficiency performance records through SLA’s and KPI’s reports in Salesforce
  • Deliver ad hoc fulfilment and back-office project requests, ensuring that expectations are well managed and work prioritised
  • Provide assistance on long and short term projects from marketing and finance teams other ad hoc back-office projects providing regular updates on progress made
234

Cbps-operations Support Analyst Resume Examples & Samples

  • Minimum of 2 years of continuous service in current role
  • Employees who transfer to another program/unit in the same role are required 2 years of continuous service in the role and at least 1 year of service in the new program/unit to be eligible
  • Employees with less than 2 years' continuous service in their current role will need their supervisor's approval prior to applying for the internal job posting
  • Has not been subjected to any disciplinary action where sanction is final warning in the last 12 months
  • Minimum performance rating of 3-Consistently strong from previous year end review
  • Applicants who applied for this position in the last 12 months need not reapply
235

Operations Support Analyst Resume Examples & Samples

  • A Bachelor of Science or Arts Degree (with related business experience) within Accounting, Business, Logistics, or related field of study together with 2 years’ work experience in Operations, Administration, or related Logistics position
  • Language Skills: Good verbal communication and the ability to communicate effectively with all levels in the organization. Should have the ability to gather data and information from a variety of sources, as well as present data effectively within a presentation and meeting format
  • Computer Skills: Must have working knowledge of Windows Office Suite and high proficiency with personal computer spreadsheets (Excel) is required. Experience working with JDE and ability to analyze and provide expense analysis is required
  • Reasoning Ability: Ability to solve practical problems and work independently. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
236

Operations Support Analyst Resume Examples & Samples

  • Perform system administration support of storage infrastructure, including SANs controllers, fiber channel switches and HBAs, network attached storage, drive enclosures, hard drives, and host connectivity (VMWare, Windows, and Linux)
  • Testing and coordination of storage system updates and vulnerability remediation
  • Perform system administration support of other security infrastructure including Windows, Linux, applications, and administrative solutions
  • Collaborate with teams in other locations to ensure ongoing, reliable performance of integrated security solutions across Sony operating companies
  • Working with stakeholders to provide timely support in event of outages
  • Bachelors in Information Technology, Engineering, Cybersecurity or related field
  • Minimum of 5 years of experience in Information Technology with at least 3 years of experience in Information Security
  • Hands-on experience in a Security Operations Center environment conducting network, host, or threat analysis
  • Experience analyzing raw log files, particularly logs from network or host based security tools
  • Experience analyzing packet captures
  • Deep understanding of network defense principles, common attack vectors, and attacker techniques
  • Technical baseline skills and the ability to acquire in-depth knowledge of network and host security technologies
  • Strong work ethic and commitment to accomplish assigned tasks with a sense of urgency
  • Strong aptitude for continuous learning and growth
  • Experience teaching yourself technical subjects
  • Comfortable using the Linux command line
  • Experience with at least two programming or scripting languages
  • Experience with the following technologies or concepts
237

Cbps-operations Support Analyst Resume Examples & Samples

  • Strong understanding of current P&P and regulatory guidelines
  • Critical thinking skills, including the ability to see opportunities to improve the client experience and identify process and compliance gaps
  • Proficient in Microsoft Excel and PPT
  • Strong communication written and verbal skills with the ability to articulate call study results and lead calibration sessions
  • Excellent Time Management Skills
  • Is a regular employee of the company for at least a year
238

Senior Operations Support Analyst Location Resume Examples & Samples

  • Create, analyze, and report on a P&L for a managed services business
  • Analyze individual client P&Ls, assist in making pricing and cost decisions
  • Forecast, budget, and plan with Operations and Senior Leadership based on financials and analytics
  • Interpret data, analyze results using statistical techniques and provide ongoing reports
  • Perform data analysis of performance, availability, and capacity management metrics
  • Work with business partners to research and validate the use of new data sources
  • Communicate and present analysis to a broad audience, including senior management
  • Work closely with senior management to develop metrics, key performance statistics, trending, and benchmarks to guide the business
  • Support other operational projects as required
  • BS in Finance, Economics, or equivalent experience
  • Experience managing and analyzing metrics and financials in a consulting or technical environment
239

Operations Support Analyst Resume Examples & Samples

  • Perform system administration support of Windows infrastructure, including WSUS, SCCM, Active Directory, IIS, MS SQL Server, and various application that run on Windows Server
  • Test and coordinate of Windows system updates and vulnerability remediation
  • Perform system administration support of other security infrastructure including Linux, storage area networks, applications, and administrative solutions
  • Work with stakeholders to provide timely support in event of outages
  • Bachelor’s degree in Computer Science, Computer Engineering, Cyber Security, Information Technology, or related subject matter
  • Extensive experience administrating Windows Server on bare metal and hypervisor while adhering to change control and security policies
  • Experience administrating Windows Active Directory including Domain Controllers, DNS, DHCP, Group Policy, and leveraging scripting to automate Active Directory administrative tasks
  • Knowledge of Windows best practices including administration, configuration, and hardening
  • Hands on experience with scripting languages (PowerShell, Python, Batch, Bash, etc.)
  • Previous work experience required within the following areas: information security, network operations, or system administration with a significant Windows administration element
  • Familiarity with UNIX and Linux Operating Systems, a plus
  • Experience with IPv6 a plus
  • Experience with Puppet or other configuration management solutions is a plus
  • All candidates must be authorized to work in the USA
240

Cbps-operations Support Analyst Resume Examples & Samples

  • Consolidate, Standardize and improve existing MIS reports and develop efficient MIS platform
  • Support activities on SAS-Business intelligence migration (UAT, SAS code modification, impact assessment, training)
  • Contribute to the improvement in offshore operational process (Automation, documentations, business continuity, resource utilization, infrastructure optimization)
  • Support business adhoc and MIS projects with data pulls, building new codes, testing
  • Design, implement, and manage reporting solutions to meet company-wide reporting requirements
  • Monitor data for accuracy and work with different business units in Manila and Sydney to resolve data issues
  • Support the Sales MIS Team Leader in managing projects to meet Team goals
  • Analyze received data and develop reports, charts and trends to provide insight and recommendations in improving business’ focus areas
  • Preferable with a degree in Engineering, Computer science or any IT-related course
  • With at least 4 years experience preferable in MIS development, technology, automation or database marketing
  • With SAS development skills, experience using SAS base or SAS enterprise guide
  • Knowledge / experience in developing automation solutions or improving database marketing efficiency is a preferred skill
  • Technology Savvy
  • Has ability to interact and express ideas effectively (both oral and written) in making recommendations to the business; can effectively communicate over the phone and e-mail
  • Strong background and knowledge in a multi-channel call center industry and experienced in KPIs that contribute to the success of the business
  • Strong time management skills and pay particular attention to accuracy, identify errors and is quick to implement solutions
  • Analytical, with comfortable using large datasets to perform deep-dives
  • Comfortable working with people of multinational backgrounds
  • Skilled in office productivity software such as Excel, Word, PowerPoint and Outlook
241

Operations Support Analyst Resume Examples & Samples

  • Lead group conference calls and meetings for billing setup as well as complaint resolution; deliver accurate and reliable information to internal and external customers
  • Communicate detailed information on all aspects of the billing process, including options offered and impacts to other departments or the customer. Make recommendations based on different scenarios and finding alternatives to meet customer needs
  • Demonstrate understanding of the entire process from enrollment, case setup, contracting & licensing, in-force changes, billing and commissions, in order to recognize/raise concerns and offer solutions
  • Provide a single point of contact for the department to receive, track, research and manage incoming requests and follow-ups to provide estimates on resolution in order to meet expected deadlines and follow-up commitments
  • Triage and disseminate the work to processing teams and provide status updates/estimates on completion
  • Clarify requests in order to fully analyze the information and coordinate efforts to resolve issues. Verify the work has been done accurately and provide updates and responses to appropriate parties
  • Establish and maintain customer trust and confidence in the department’s ability to quickly and accurately resolve issues
  • Maintain strong working relationships with internal departments
  • Bachelor’s degree in a business-related field or equivalent work experience
  • Five years of experience in insurance operations, accounting or account/relationship management
  • Strong math and analytical ability
  • Excellent attention to detail and organizational skills
  • Strong working knowledge of MS Word, Excel, PowerPoint and the ability to learn additional software applications as required
  • Strong knowledge of insurance business processes, terminology and products
242

Rohq-isg-operations Support Analyst Resume Examples & Samples

  • Providing data extracts from ISG Golden Source applications to support the business needs in response to audit and compliance related requests. This involves working closely with end users in order to provide accurate control reports
  • Defining and delivering the data quality scorecards to the R&C team, and respective remediation teams for action on findings
  • Assessing the effectiveness of data quality controls in relation to reference data
  • Reporting across all data sets
  • Assisting in resolving corrective action plans, including audit related issues
  • Experience with working with both business and technology groups
  • Understanding of internal risk and controls policies and processes and the ability to quickly identify areas of weakness
  • Experience of a data operations environment and awareness of the related risks
  • How data is used holistically within front to back transactional flows, and potential risks inherent within these flows
  • Reference data/Securities knowledge would be an advantage
  • Good knowledge of MS Office Suite, including proficiency in Excel, MS Access and Data Management Tools such as SQL and RDBMS
  • Strong teamwork skills in a local setting, as well as across different geographic locations
  • Strong workflow management skills with focus on process improvement and operational redesign
  • Demonstrate assertive interpersonal and written communication skills; Possess the ability to work with various levels of management and the ability to build and maintain effective working relationships
  • Excellent awareness of and adherence to audit & risk controls
243

Associate Operations Support Analyst Resume Examples & Samples

  • Performs Escalations Specialist 1 duties plus: Resolves complex customer inquiries and supervisor escalated issues
  • Proactively reviews each account to offer value added products and services while adhering to strict telesales laws and regulations. Diffuses tense customer interactions; manages conflict, and the ability to build rapport with customers
  • Makes decisions based on past practice/precedence when resolving complex servicing issues. Works under little to no direct supervision. May support an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function
  • Strong and proficient in knowledge source to help guide and navigate associates. Extensive knowledge of credit/risk policies and profitability models to resolve first level escalated inquiries. Demonstrated sales skills
  • Understanding of products combined with sales compliance experience
244

Operations Support Analyst Resume Examples & Samples

  • Work closely with other members of the Architecture and Deployment team to plan, develop, and implement new security technologies globally
  • Collaborate with teams locally and around the globe to deploy security tools and troubleshoot connectivity issues
  • Select appropriate security technologies\devices for placement within Sony operating company environments, define system architecture based on established standards and guidelines, and prepare project documentation (architectural drawings, system requirements, etc.)
  • Demonstrate strong analytical skills, initiative, and ability to work well under pressure, and meet tight deadlines
  • Evaluate and improve on operational process, procedure manuals, and documentation with consideration for accuracy, efficiency, and automation when possible
  • Coordinate project activities with the PMO office and maintain internal deployment tracking tools
  • Prepare documentation and equipment for shipment domestically and internationally and track shipments
  • Support and maintain the global inventory management system
  • Research, evaluate, and recommend tools to support security systems
  • Mentor and train junior analysts
  • Bachelor’s degree in Computer Science, Computer Engineering, Cyber Security, Information Technology or related subject matter
  • An established work history in information security, network operations, or system administration with a significant security element
  • Experience with cloud technologies (AWS, Azure, etc.) preferred
  • Have a solid working knowledge of networking technologies, protocols, and network analysis tools
  • Ability to work on multiple projects concurrently, with the ability to prioritize multiple tasks and respond to emergencies, organize and schedule work effectively
  • Proficiency with at least one scripting language, i.e., Python, PHP, Java Script required
  • Experience with project management software preferred
  • Ability to effectively communicate in a professional environment with executive level and junior personnel
  • Due to the global nature of Sony, this position will require occasional work and attending meetings
245

Systems Operations Support Analyst Resume Examples & Samples

  • Provide oversight and coordination across various support functions within FRSS (Finance & Risk Shared Services), including Data Acquisition team, Maintenance, Operations, Financial Reporting and Technology
  • Act as a liaison and provide a linkage between technology and the business in the event of issues investigation
  • Responsible for Incident Management metrics and escalation; facilitate periodic Issue Management reviews with technology and support partners. Looking for opportunities to improve the process
  • Drive and lead the support for on-going key projects and initiatives driven by various stakeholders including but not limited to the conversion from the legacy general ledgers to the new standard Best-in-Class Financial Full Suite Application (internally developed application). Process design and execution of project and initiatives
  • 3+ yrs in a systems support environment a plus
  • Knowledge of client server technology, data warehousing and reporting/accounting skills / ERP
  • Proficiency with SQL desired
  • Experience with enterprise applications, PeopleSoft, Essbase, Autosys, Unix/Linux, Abinitio, Micro Strategy, Inquiry Framework a plus
246

Operations Support Analyst Resume Examples & Samples

  • Researches and verifies information from various sources and update system information as needed
  • Communicates effectively and courteously with internal and external customers through two-way verbal and written communication (speech, hearing, and writing)
  • Identifies areas of potential business risk and communicate these to the Project Leader. Makes recommendations for necessary changes on projects that come in from other departments
  • Stays informed on current business information regarding regions and distribution centers to ensure operation support materials stay accurate
  • Solicits Business Partners’ requirements through interviews, working sessions, and/or existing system documentation or procedures. Uses prototyping, where possible, to solidify Business Partner requirements (in conjunction with the Software Developer)
  • Participates in systems requirements: analyze, definition, testing, training, implementation, and support. Conducts and analyzes preliminary business and information technology processes and prepares groundwork
  • Creates, modifies, maintains, and schedules procedures and reports using various report writing tools. Documents the results of analysis activities using the appropriate templates or analysis tools
  • Engage in cross functional training to provide back up support for internal team members
247

MF Operations Support Analyst Resume Examples & Samples

  • 4+ years experience, to include
  • Advanced level of understanding of Mutual Fund products, workflow processes, procedures, 3rd Party Transfer Agencies, and Operations services
  • Excellent research and analysis skills
  • Skilled in problem-solving and resolving complex issues
  • Strong written and verbal communication skills and the ability to communicate with various levels of professionals
  • Strong organizational abilities and project management experience with an ability to complete assignments in a high-volume, fast-paced environment under tight deadlines
  • Ability to work effectively in a team environment