Operations Support Analyst Cover Letter

In response to your job posting for operations support analyst, I am including this letter and my resume for your review.

In the previous role, I was responsible for advanced level trouble shooting and issue mitigation for network devices to include switch, router, firewall, WLAN, and network interconnectivity.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Skill in utilizing Microsoft suite of programs
• Demonstrated knowledge and appropriate application of basic financial principles and report preparation methods
• Some Process Improvement experience strongly preferred
• Understanding of ACD call routing
• Understanding of network call routing
• Adept at learning new industry, company, product or technical knowledge
• Takes responsibility and is accountable for actions and decisions, regardless of outcome
• Advanced Microsoft Excel proficiency, sound statistical skills, well-grounded data gathering and presentation skills, information analyses and graph generation skills and exposure

I submit this application to express my sincere interest in the operations support analyst position.

Previously, I was responsible for ongoing phone, email, and remote support of various enterprise applications used by the company’s end users.

My experience is an excellent fit for the list of requirements in this job:

• Advanced knowledge of Incident, Change, and Problem Management
• Strong overall knowledge of customer care business and best practices
• Strong, demonstrated, MS Excel experience (formulas, pivot tables/reporting, macros)
• Solid, professional team player
• Professional oral, written, and presentation communication skills
• Requires excellent communication skills, written and verbal
• Work experience in Transportation industry is preferred
• Possess intermediate to Advanced Excel experience

In response to your job posting for operations support analyst, I am including this letter and my resume for your review.

In the previous role, I was responsible for senior level subject matter expertise to COMPACFLT for plans, strategy, TCP, theater engagement, and the requirements processes of Navy and Joint logistics capabilities.

Please consider my qualifications and experience:

• Strong experience with business Information Technology (IT) applications
• Proficiency with at least one scripting language, , Python, PHP, Java Script
• Strong Excel, PowerPoint and Word skills are essential strong interpersonal skills
• Submit daily and weekly reports to B2B Operations Support Team Leader to show productivity and efficiency performance records, the KPI reports in Salesforce
• Proficiency in manipulating SQL-Server profiency
• MySQL databases scripting languages, pivot tables and macros in Excel
• Strong leadership, cross-functional collaboration and relationship building skills with experience managing virtual teams comprised of technology and business SMEs across locations
• Demonstrate a history of experience in a successful cross-departmental collaboration

Please consider me for the operations support analyst opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for phone and in-person support to users, including e-mail, LAN/WAN, printers, desktop hardware and applications.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Knowledge of industry requirements (MDIA, TRID, ECOA)
• PCs, mobile devices, hard drives, memory, LAN cables, docking stations, monitors, keyboards, mice
• Experience as a system administrator (either Linux or Windows), VMWare or other virtualization, Storage arrays, SAN fabric, or enterprise server hardware
• Experience with Puppet or other configuration management solutions
• Experience administrating server and hardware in an Active Directory environment
• Background and experience with operations and maintenance of complex large-scale computer systems
• Missile Defense Domain experience
• Preferred SQL, root cause analysis, Medicare, Excel, PowerPoint and other previous experience in a customer service environment and health insurance

I submit this application to express my sincere interest in the operations support analyst position.

Previously, I was responsible for phone and in-person support to users in areas which include: email, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Strong Customer Service skills for enterprise software applications, Software as a Service companies preferred
• Experience dealing with vendor preferred
• A logical approach to troubleshooting, diagnosing and resolving problems
• Excellent customer service skills is key
• Knowledge of industry standard monitoring tools would be ideal
• Experience in a Joint Operational Environment, Joint Command, and/or Operations Center
• Currently possess DoD 8570 certifications at IAT level II, Security +ce
• BI/Analytical/Reporting – (E)