Operations Support Specialist Resume Samples

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AC
A Cartwright
Alfreda
Cartwright
7338 Hoppe Loaf
Dallas
TX
7338 Hoppe Loaf
Dallas
TX
Experience Experience
08/2014 – present
San Francisco, CA
Sales Operations Support Specialist
Sales Operations Support Specialist
08/2014 – present
San Francisco, CA
Sales Operations Support Specialist
08/2014 – present
  • Track performance metrics such as new agreements, agreement terminations and pricing
  • Update sales reporting daily
  • Receive, analyze and process customer orders
  • Work closely with the Proposal Coordinator during RFP season
  • Assist the operations team to meet delivery deadlines
  • Maintain close relationship with Sales Representatives to hand-off qualified leads.
  • When requested, su p port marketing efforts s uch as trade sh o ws, e x hibits, and o t her ev e nts
04/2008 – 04/2014
Houston, TX
IT Operations Support Specialist
IT Operations Support Specialist
04/2008 – 04/2014
Houston, TX
IT Operations Support Specialist
04/2008 – 04/2014
  • Helps install and improve computer software and network equipment
  • Creates and manages system and procedural documentation
  • Performs work in a timely and high-quality manner
  • Collaborate with System Engineers to create optimal network design topologies and configurations
  • Assist in preparation and ensure accuracy of documentation, procedures manuals and help sheets for network installations, including data, voice, and video systems
  • Assist in logging and reporting of all PC and local network issues
  • Provide remote and desk side PC support to Ecolab’s Greensboro business units
03/2004 – 03/2008
Los Angeles, CA
Operations Support Specialist
Operations Support Specialist
03/2004 – 03/2008
Los Angeles, CA
Operations Support Specialist
03/2004 – 03/2008
  • Provides SAP work order training to maintenance personnel for the purpose of ensuring accurate and effective documentation of work performed
  • Assist on various projects and tasks as assigned by management team and meet all deadlines associated with project work
  • Assist in the development and implementation of training programs and standard work documentation for all maintenance processes
  • 5% Assists Enterprise Risk Management group with vendor management program
  • Develop transition management plans to move applications from in development to in production
  • 6) Assists with all company audit programs including price management and inventory management programs
  • Project Management- Lite (Support and Management of Small Projects)
Education Education
Bachelor’s Degree in Business
University of Florida
Bachelor’s Degree in Business
Skills Skills
  • Strong working knowledge and proficiency in the appropriate computer programs such as MS Word and Excel
  • Strong working knowledge and proficiency in the appropriate computer programs, such as MS Word and database input
  • Strong working knowledge and proficiency in the appropriate computer programs such as MS Word, Excel, and database input
  • Ability to learn quickly and engage in a number of detailed tasks at once
  • Exposure to SQL Queries and basic object oriented programming, web application development and Web Analytical tools like R, Oracle OBIEE, Tableau etc
  • Excellent interpersonal, verbal, and written communications skills including strong grammatical skills
  • Strong attention to detail
  • Ability to quickly identify and prioritize issues, create solutions, and meet deadlines
  • Working knowledge/understanding of the core training areas and topics to obtain Fissionable Material Handler (FMH) certification
  • Team player with strong interpersonal skills, capable of working within a globally diverse team across different time zones
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1

Operations Support Specialist Resume Examples & Samples

  • Previous Financial Services internship experience
  • In-depth knowledge of DTCC's physical processing functions
  • Knowledge of permanent and Non-Negotiable Safekeeping processing with DTCC
  • Experience and understanding of physical and securities processing and vault custodial functions and services
2

Operations Support Specialist Resume Examples & Samples

  • 3+ years of experience in a Financial Services Operations line or Risk Management function
  • Bachelor's Degree in related field
  • Able to multitask efficiently and effecitvely
  • Experience in Risk Management related to daily processing, escalation of issues and proposed resolution
  • Understanding of U.S. banking industry and key regulations
3

Senior Operations Support Specialist Resume Examples & Samples

  • 80% Business Delivery & Operations
  • Provide superior customer service to Financial Advisors, Investment Associates and/or clients by addressing questions or inquiries related to product processes, commissions, research requests and system inquiries; respond in a timely and accurate manner
  • Review and accept new account documentation and open new accounts for clients of BMO Harris Financial Advisors, escalating as necessary to the Sales & Operations Governance & Oversight team
  • Investigate specific process or operational issues to address specific client issues and follow up in a clear, concise and organized manner so that the service level is maintained
  • Undertake independent research assignments and respond accordingly to the Financial Advisor with the best possible output
  • Review operational processes and make recommendations to the Operations & Workflow Manager about changes that will improve the service provided to Financial Advisors and Investment Associates and ultimately to clients of BMO Harris Financial Advisors
  • Participate in projects and special assignments as requested to do so by the Operations & Workflow Manager
  • Follow all operational processes and standards set out in policy and procedures to maintain adherence to all regulatory requirements
  • Minimum of 3-5 years experience in the specialized field
  • Licensed in the securities or insurance industry: Series 7, and 63 required. 24 (Prinicipal) must be obtained within 1 yr of hire
  • In-depth knowledge of brokerage accounts, money market funds, mutual funds, fixed/variable annuities and insurance
  • In-depth written and verbal communication/telephone skills
4

Operations Support Specialist Resume Examples & Samples

  • Marketing and Business Development-Support marketing activities and business development processes and procedures in the division. Assist the Division Leadership Team with proposal pricing as needed. Be a point of contact for the division within the corporate office
  • Project Management- Participate in quarterly division project management reviews to monitor progress and assist with corrective actions as needed. Monitor individual project financials with project managers throughout the life of the projects
  • Personnel and Human Resources-Work closely with corporate HR to implement procedures for personnel recruitment, selection, training, retention, compensation and benefits, labor relations and the performance appraisal processes. Disseminate information about new corporate, group, or division initiatives to employees, and manage any related efforts associated with organizational change, as needed
  • Training- Assist with the creation, dissemination and delivery of training programs across all aspects of consulting and for all labor categories. Ensure compliance with time recording systems and mandatory training
  • Financial Reporting and Analysis-Participate in forecast of division financials and utilize existing financial reports to help monitor and communicate project and division financials with key stakeholders. Influence cost savings by monitoring spending in indirect expense areas, such as information technology (IT), office space, marketing, training and development
  • Administration and Management- Coordinate strategic planning, support division initiatives, serve as liaison to corporate services functions, and manage other activities as needed. Work with appropriate corporate resources (Recruiting, Contracts, Pricing, and Facilities) to support project and proposal efforts. Monitor staff utilization and make recommendations regarding the allocation of resources to division leadership
  • Bachelor’s degree with 5 years related experience
  • Demonstrated experience working in a consulting environment
  • Experience in the field of Energy Efficiency or related markets
  • Experience in the field of marketing and/or operations
  • Flexibility and adaptability to respond to new information, changing conditions, or unexpected obstacles
  • Conflict Management skills to resolve challenges in a positive and constructive manner to minimize negative impact
  • Partnering and collaboration skills to develop networks, build alliances, engage in cross‐functional activities and find common ground with stakeholders
  • Critical thinking; using logic and reasoning to identify the strengths/weaknesses of alternative solutions and approaches to problems
  • Stability; the tendency to handle stress, maintain an even temperament and demonstrate confidence across most situations
5

Operations & Support Specialist Resume Examples & Samples

  • Handles a wide range of important functional matters and provides senior level coordination for planning, organizing, and developing vital procedures required to resolve issues and challenges that impact the successful accomplishment of the regions strategic plans, goals, and objectives
  • Directly supports CSIS SIU NA Director in coordinating and disseminating materials, monitoring output of key meetings including progress of projects and action items, conducting ad hoc analysis and synthesizing information for senior management
  • Promotes communication and adequate information flow and thereby solidifying management control and direction of the enterprise
  • Coordination of best practices, be aware of initiatives, organizational changes and ensure consistency
  • Manages the administrative operations to ensure timely invoice processing, accurate NEMS profiles (when applicable), and overall quality product output
  • 5-7 years of professional financial services with operational experience preferred
  • Excellent written, verbal communications and analytical skills
  • Expertise in senior- level desktop skills in SharePoint, Excel, Power Point, MS Project, Access, etc
6

Operations Support Specialist Resume Examples & Samples

  • Answer and/or respond to inbound customer telephone calls/emails concerning the Digital Phone service. Schedule service calls as needed and follow up with the customer
  • Maintain a database of customers requesting the Digital Phone service. Update daily
  • Contact and schedule all Digital Phone installations
  • Conduct daily follow-up with customer installations in order to ensure customer satisfaction
  • Develop and maintain ongoing data tracking reports i.e. installation issues, service call rate, customer issues, service performance, etc. Contact and follow-up with the Engineering staff daily
  • Record all procedural activity and assist in compiling a Digital Phone Operational Procedure Manual
  • Assist in or conduct internal training
  • Monitor system performance
  • Implement customer surveys and provide other vehicles for customer input
  • Regular, punctual and consistent attendance
7

Branch Operations Support Specialist Resume Examples & Samples

  • Analyze and resolve complex colleague and customer issues by providing direction on proper policy and procedure. Provide instruction on products and services to ensure customer satisfaction and retention. Identify resolutions that mutually benefit the customer and Associated. Demonstrate extensive knowledge of ALL policies, procedures, and multiple system applications to ensure accurate, timely direction is delivered to all business lines and back office depts. such as Compliance, Audit, Security, Legal, and all Retail/Commercial colleagues
  • Protect the bank and customer from exposure by identifying loss, fraud and/or identity theft situations and partnering with Legal, Compliance and Security to address suspicious account activities while maintaining confidentiality guidelines and processes for all colleague and customer information. Respond promptly in assisting in the resolution of all escalated issues. Make high level decisions with limited direction to adequately provide support to all business lines. Escalate requests for exceptions to the Supervisor Line
  • Identify call patterns that indicate system issues, report them to management, provide probable solutions, and follow through to a resolution
  • Maintain daily department quality and productivity standards to meet company’s goals and initiatives
  • Accurately perform account and customer high level maintenance and monetary transactions including fee refund decisions/approval, fee assessments, and Regulation CC holds. Perform due diligence to minimize risk to the bank
  • Serve as a mentor and assist with training Bank Hotline Specialists on all aspects of the job. Stay current on all standard operating procedures and training materials to ensure department accuracy
  • Provide technical support by troubleshooting, resolving, testing, and assisting colleagues with all systems
  • Act as liaison with outside venders to resolve customer issues pertaining to bill payment, check orders, foreign currency and retail debit/credit cards, etc
  • Override Regulation CC holds up to $5000.00. Complete maintenance, on behalf of front line and service center departments, to expedite processing to enhance the customer experience and increase customer retention
  • Stay current on all standard operating procedures and training materials to ensure department accuracy
  • Accurately perform account and customer high level maintenance and monetary transactions including interest calculations, fee assessments, certificate renewals, card action service requests, and Regulation CC holds
8

Operations Support Specialist Resume Examples & Samples

  • Communicates with Technical Field personnel via radio or telephone
  • Check-in work orders to activate service and apply capitalization codes as called in by Field Personnel
  • Route all technicians daily and adjust quota to match workforce
  • Track Chronic customers and reschedules and report to management weekly
  • Create Static IP's, modem configs and push configs to all static customers on installs and service calls
  • Liaison between tech, PAC and onsite 3rd party vendor for all BCP installs
  • Work with 3rd party vendors to schedule and port all BCP ported installs without onsite tech
  • Back end business class phone provisioning to provide day of install support to technicians
  • Mirror all CSG actions in web tools like Salesforce.com
  • Support all ancillary products via web based tools. Ex. Smartdrive, Sonicwall (S.D.I)
  • Lifting and carrying supplies and equipment, up to 25 lbs
  • Remote access and knowledge for telephone trunking
  • Remedy
  • DNS/DNR registration
  • Port forwarding
  • BSP (Business Services Professional)
  • Experience with CRTs, calculator, 10-key, telephone, cash register and personal computer
  • Good verbal, written and interpersonal communications
9

Retail Operations Support Specialist Resume Examples & Samples

  • 2 to 4+ years previous retail experience required
  • Ability to prioritize tasks
  • Ability to multi-task, problem-solve and make decisions independently
10

IT Application & Operations Support Specialist Resume Examples & Samples

  • Support the IT operations and system support needs of the Fulfillment and Contact Center
  • Monitor IT operations jobs on the AS400, iSeries, and HP platforms and provide general IT support for business operations across all IT shifts
  • Trouble shoot problems that arise with Fulfillment and Contact Center equipment such as: Personal Computers, Printers, Network and RF equipment, Telephones, Servers, Packaging Systems
  • Analyze business and system requirements, make and implement approved recommendations
  • Prepare business requirements and functional specifications in conjunction with development staff
  • Prepare detailed specifications from which programs will be written
  • Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
  • Prototype new and existing system and operations processes and makes recommendations for improvements
  • Devises, modifies, and implements procedures to solve complex problems considering computer equipment capacity and limitations of operating time windows
  • Develop application for other Nordstrom location (Denver Credit)
  • Maintain tracking information for IT issues, and enhancements
  • 2+ years experience in systems analysis, software development, IT Operations or industry related field
  • 2 year degree in related computer field required
  • Proven ability to document processes or functions into specific requirements and deliverables
  • Ability to understand and analyze functionality for cause and effect consequences
  • Ability to function well in a fast-changing work environment and the ability to work on multiple time-critical issues concurrently
  • High motivation and self-direction, sound problem solving skills, technical troubleshooting, negotiating and decision-making skills are crucial
  • Experience in project and task management
  • Familiarity with database systems such as Microsoft Access, DB2/400, SQL and experience using query tools for management reporting
  • Experience in software development and programming using tools such as HTML, Java, C#, CSS, etc…
  • Experience in scripting (VB script, batch, or Powershell)
11

Premium Finance Operations Support Specialist Resume Examples & Samples

  • Prepare and scan contracts, correspondence and return checks
  • Index all scanned items to proper account and prepare contracts for permanent storage. Review the exception list to ensure that an image has been created for every contract
  • Handle the review and follow up of drafts/wires from the bank to ensure compliance with Premium Finance policies and procedures
  • Sort and separate coupon payments mailed from agents and customers for data entry
  • Handle payment window functions including but not limited to: receive and balance payments taken at Payment Window daily, return mail, overnight deliveries, return payment items
  • Review, deliver, and mail all system generated refund checks as a result of weekly processing. Obtain required approval for checks over established thresholds
  • Incoming mail: open, sort, and route to the proper departments. Outgoing mail: sort, package, and mail with the provider that best fits the need
  • Report any suspicious activity through the proper written channels
  • Strong mathematical skills and attention to detail needed for some functions
  • Some functions require the abilities to talk, hear, reach with arms and hands, sit crouch and occasionally life and/or move 50 lbs+ or minus
  • Ability to work with minimal supervision and be self motivated
  • Display a willingness to make decisions that exhibit sound and accurate judgment that supports the reasoning for the decision
12

Operations Support Specialist Resume Examples & Samples

  • Good team player, hardworking and self-motivated
  • Well-organized and attentive to details
  • Willing to overtime/shift duty including holidays
13

Operations Support Specialist Resume Examples & Samples

  • 1+ year of relevant experience
  • Knowledge of Brokerage Operations
  • Solid mathematical skills
14

Operations Support Specialist Resume Examples & Samples

  • Excellent interpersonal skills, both oral and written communication
  • Ability to handle multiple tasks efficiently with excellent organizational skills
  • Detail-oriented analytical skills with an emphasis on business rules analysis
  • Willingness to contribute as part of a team as well as work independently
  • Experience working with Microsoft Excel and/or Access
  • One-year experience in a customer support role (preferably in the financial industry)
  • Knowledge of maintaining data within a relational database
15

Operations Support Specialist Resume Examples & Samples

  • Review and accept new account documentation for clients of BMO Harris Financial Advisors, escalating as necessary to the Sales & Operations Governance & Oversight team
  • Process routine requests, differentiate transaction types and review documents, escalating issues as required to the Senior Operations Support Specialist or Operations & Workflow Manager
  • Maintain internal client management system
  • Perform required routine activities that support effective department operations (e.g., scanning mail and client documentation, preparing welcome letters, etc…)
  • 20% Risk Management
  • Maintain current information regarding new products and industry standards in specialized area and in accordance with all required regulatory standards
  • Minimum of 3 years experience in the specialized field
  • Working knowledge of brokerage accounts, money market funds, mutual funds, fixed/variable annuities and insurance
  • Working written and verbal communication/telephone skills
  • Working analytical skills
  • Working problem solving skills
  • In-depth attention to detail
16

Operations Support Specialist Resume Examples & Samples

  • Previous experience with client interaction
  • Previous experience with trade processing and trade reconciliation
  • Strong communication, organizational, and time management skills
17

Sales Operations Support Specialist Resume Examples & Samples

  • Track performance metrics such as new agreements, agreement terminations and pricing
  • Update sales reporting daily
  • Receive, analyze and process customer orders
  • Work closely with the Proposal Coordinator during RFP season
  • Assist the operations team to meet delivery deadlines
  • Maintain close relationship with Sales Representatives to hand-off qualified leads
  • When requested, su p port marketing efforts s uch as trade sh o ws, e x hibits, and o t her ev e nts
  • Atte nd p eri odic sa l es t r aining when scheduled
  • Appro pri ately co m mun icate brand id e ntity and corporate p osition to customers, potential customers, and other relevant outside parties
  • Exceptional interpersonal, verbal and commutation skills
  • Se lf motiv ate d, with high energy and an en g a ging lev el of e nth usiasm
  • Ability to w ork effectively both indivi dually and as p art of a te am
  • High le v el of in t e grity a nd w ork ethic
  • Quick learner, comfortable asking questions to enhance knowledge needed for success
  • Technical aptitude, skilled in the use of MS Office applications
  • Bachelors Degree or other relevant education
  • Ex peri ence with custo mer r elat i onsh ip manag ement so ftw are - Salesforce.com experience strongly preferred
  • Proven track record of success working in a fast paced sales organization
18

Operations Support Specialist Resume Examples & Samples

  • 2+ years of previous Operations experience
  • Database input and knowledge of Financial Services field
  • Solid review, research, analytical skills
  • Microsoft Office/Suite proficient (Word, Excel, etc.)
19

Operations Support Specialist Resume Examples & Samples

  • Knowledge of Excel and SharePoint
  • Self-starter,
  • Great communication skills
20

Operations Support Specialist Resume Examples & Samples

  • Experience in summarizing and processing all types of Voluntary Corporate Actions
  • In-depth knowledge of DTCC Corporate Action processing routines
  • Understanding of stock records and journal entries
  • Reconciliation and analytical skills
21

Operations Support Specialist Resume Examples & Samples

  • Directly supports activities in the AML Compliance Office. While the role is specific to AML/BSA, some required principal accountabilities remain relevant across compliance segments
  • Specifically this role is involved in the distribution and allocation strategy of alerts to the AML Investigations officers whom determine if transactions occurring are valid Anti-Money Laundering risks
  • Role within Transaction Monitoring
  • Sends, tracks, and compiles RFI requests from transaction monitoring t eams in multiple lines of business
  • Helps monitor activities and trends within the RFI space which made requests by region, customer, line of business, etc
  • Good interpersonal, organizational, communications, analytical, and project management skills
  • Proficiency with personal computers, pertinent mainframe systems, and software packages
22

Operations Support Specialist Resume Examples & Samples

  • College Degree in analytical/mathematically related subject
  • Strong interpersonal skills with confidence to engage with other teams
  • Some exposure to databases and interaction with IT $
23

Operations Support Specialist Resume Examples & Samples

  • Loans experience
  • Loan IQ system knowledge
  • Ability to review and interpret legal loan documentation $
24

Revenue & Partner Operations Support Specialist Resume Examples & Samples

  • Resolve issues clearly and thoughtfully by asking the right questions and taking the time to craft clear, thorough responses
  • Manage workflow to meet and exceed defined service level agreements
  • Write clear and helpful content to address common questions and issues
  • Define opportunities for increased efficiency and continually improving our workflows
  • Serve as the eyes and ears of the Revenue Products team, driving awareness and prioritisation of common advertiser issues and friction points
  • Fluency in languages other than English
  • Experience using Salesforce CRM tool
  • Experience working in a customer/client-facing environment
  • Experience with online advertising, analytics and social media
25

Senior Operations Support Specialist Resume Examples & Samples

  • Finance Degree
  • Excellent Excel skills
  • Knowledge of accounting policy
  • Strong mathematical background
  • Working knowledge of derivatives and cash products and familiarity with how they are used for hedging derivatives
  • Understanding of VBA, Python or C++
  • An understanding of models used in pricing
26

Loan Operations Support Specialist Resume Examples & Samples

  • Accurately process, closely verify, and promptly key all transactions submitted by Consumer Loan Operations staff in a timely manner
  • Balance daily work against teller or Shaw servicing system
  • May prepare department teller work for storage and scanning
  • May process consumer loan payments received from customers, branch locations, Collection Divisions or Item Processing on the Shaw Servicing System
  • May provide coverage for Receptionist (lunch, breaks, vacation or as needed)
  • May perform clerical duties such as filing legal documents and photocopying
  • Other duties as assigned, including but not limited to: reviewing and faxing Consumer Loan Operations documents/customer forms, mailing credit line statements and providing support services to multiple departments within the Consumer Loan Operations Division
  • Computer and general office equipment knowledge
  • Prior keyboard experience
27

Sales Operations Support Specialist Resume Examples & Samples

  • Bachelor's degree or equivalent qualifications
  • Strong communication skills, including negotiation and handling customer objections
  • Proactive and persistent customer service
  • Experience in a client facing role, and a proven track record for cultivating strong relationships with key internal and external stakeholders
  • Tenacious and creative problem solving skills including chasing internal departments
  • Self-starter with the ability to take a proactive approach in their role
  • Excellent writing, oral communication, and presentation skills
  • European languages an advantage, but not essential
  • Strong Excel skills and presentation development in PowerPoint are critical
  • Knowledge of Media landscape preferred
28

Operations Support Specialist Resume Examples & Samples

  • Performs initial phone screening with potential applicant per Humana at Home-SeniorBridge guidelines
  • Ensures that all required pre-employment documentation is completed by prospective candidates per company hiring guidelines and accurately data enters the information into Rosalind
  • Schedules interviews and performs all background checks for prospective candidates
  • Schedules, coordinates and performs administrative portion of orientation for approved candidates
  • Data enters all information for new paraprofessional hires into Rosalind and maintains the Associate’s physical employee file as appropriate
  • Associate’s or Bachelor’s Degree preferred
29

Senior Operations Support Specialist Resume Examples & Samples

  • 80% Business Delivery and Operations
  • Provide superior customer service to Financial Advisors, Investment Associates and/or clients by addressing questions or inquiries related to product processes, commissions, research requests and system inquiries; respond in a timely and accurate manner Review and accept new account documentation and open new accounts for clients of BMO Harris Financial Advisors, escalating as necessary to the Sales and Operations Governance and Oversight team
  • Process routine requests, differentiate transaction types and review documents, escalating issues as required to the Senior Operations Support Specialist or Operations and Workflow Manager Investigate specific process or operational issues to address specific client issues and follow up in a clear, concise and organized manner so that the service level is maintained
  • Review and verify more complex transactional data, providing expertise in the process and ensuring that work moves through the system to maintain standards Undertake independent research assignments and respond accordingly to the Financial Advisor with the best possible output Maintain internal client management system
  • Perform required routine activities that support effective department operations (e.g., scanning mail and client documentation, preparing welcome letters, etc)Review operational processes and make recommendations to the Operations and Workflow Manager about changes that will improve the service provided to Financial Advisors and Investment Associates and ultimately to clients of BMO Harris Financial Advisors Participate in projects and special assignments as requested to do so by the Operations and Workflow Manager
30

AM, Jpms Operations Support Specialist Resume Examples & Samples

  • Liaison with financial advisors and investment managers regarding account activity such as contributions, withdrawals and new account opening
  • Participate as a part of an operations team that process the new account opening, account reconciliation and mutual fund trade facilitation for the various advisory programs
  • Work with internal and external parties to resolve all types of inquiries related to the advisory program accounts
  • Review and process daily quality control reports to mitigate risk and potential P&L
  • Review and process account maintenance reports such as but not limited to, abandoned property report, wrap removal report, FA Rep# change report, etc
  • Work with financial advisors to obtain the appropriate information for the creation of broker supplements in accordance with regulatory requirements
  • Generate of new account packages, including the preparation of client letters, producing copies and readying the packages for scanning into our documentation database
  • Generate ad hoc reports by gathering client data from internal systems
  • Create and maintain departmental metrics
  • Maintain the departmental intranet site, using SharePoint
  • Bachelor’s degree or two years of operations experience in the financial services industry
  • Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint), MS Outlook and ability to learn proprietary software
  • Excellent interpersonal skills, both written and oral
  • Exceptional follow-up and follow-through skills
  • Ability to work both independently and as a team player
  • Knowledge of Acrobat Professional helpful
31

Accounts Payable Operations Support Specialist Resume Examples & Samples

  • 4 years of procurement/operations experience
  • Bachelor’s degree in accounting or equivalent work-related experience
  • Knowledge of MS Office, general ledger chart of accounts, procurement, and AP systems
  • Must have the following skills: multi-tasking, flexibility, detailed, accurate, ability to work independently under pressure, good decision making, and good PC skills
  • Bachelor degree in related/applicable field or combination of education and work related experience
  • 3-5 years operational experience in a shared services environment
  • Banking experience preferred, production management
  • Oracle Payables R12
32

Operations Support Specialist Resume Examples & Samples

  • Alternative Investments product knowledge
  • Microsoft Excel (Pivot Table, V-Look ups, etc.)
  • Solid analytical and problem-solving skill
33

Operations Support Specialist Resume Examples & Samples

  • Our Department of Defense contract requires U.S. Citizenship for this role
  • Strong PC skills and Proficient with MS Office
  • Proficient typing ability
  • Knowledge of medical terminology
  • Experience in healthcare environment
  • Previous administrative assistant experience
34

Card Operations Support Specialist Resume Examples & Samples

  • Advanced knowledge of Microsoft Office suite (Excel, Word, PowerPoint, & Access)
  • Demonstrates aptitude for problem solving, analytics, and reporting
  • Demonstrates ability to manage time and meet deadlines ¿ works under general supervision
  • Demonstrates ability to work proactively & collaboratively in a team environment
  • Demonstrates strong written communication skills
  • Knowledgeable of Collections and Recovery accounts
  • Demonstrates ability to partner with multiple areas to achieve common goal
  • Knowledgeable of FDR operating platform
  • Knowledgeable of EOscar
  • Knowledgeable in Data Choice
  • Knowledgeable in People Soft
  • Knowledgeable in Hyperion
  • Knowledge in Recovery1 operating platform
35

Core Business Services Information Technology Operations Support Specialist Resume Examples & Samples

  • Run and operate the installed SLHS (service line hosting service) environments
  • Monitor the ticket queue within ServiceNow
  • Interface with client serving team on all reported incidents and service requests
  • Work with Project team on documentation and process for implementation and transition of new applications or processes
  • Participate in any and all handover activities for incidents that may be passed to other SLHS teams for follow the sun activities
  • Install application and patching activities during planned maintenance windows
  • Manage capacity (storage, Vmware, physical rack space, database, etc.)
  • Provision storage and servers (based on location) where capacity dictates
  • Handle all decommission activities and participate in the implementation of new hardware due to refresh requirements
  • Work with vendors for solutions related with GVM findings. Apply patches and file appropriate exceptions where applicable
  • Work with Service Desk and Service Management on any bottle necks or areas identified to improve response or service
  • Serve in the role of primary contact with the vendor as day to day operations support and within incident resolution actions
  • Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company. Expected to work in a safe manner in accordance with established operating procedures and practices
  • A Bachelor's degree in Computer Science or a related discipline, or equivalent work experience
  • Approximately 2 years of experience in related technology
  • Knowledge of Windows/Linux OS and SQL databases, Vmware
  • 2+ years of application support and familiarity of Service Now
  • Understanding of standard application architecture and development
  • Some prior knowledge of supporting Windows Server operating systems including Windows Server 2008 and 2012 R2
  • Knowledge of various infrastructure applications including Active Directory, DNS, and DHCP
  • Experience in establishing and supporting automated application monitoring protocols useful but not required
  • Sound judgment and analytical ability
  • Strong documentation skills – MS Word, Excel, Projects and Visio
  • The ability to work effectively with clients, management and staff members
  • Experience in maintaining mission critical production environments
  • Working knowledge in ITIL Incident, Change and Problem Management
  • Able to work on extended hours and weekends, different time zone due to global responsibilities and travel to other Global Data Centers occasionally
  • Excellent verbal and written communication skills in English; the ability to read and speak Chinese is preferable
36

Bank Operations Support Specialist Resume Examples & Samples

  • Requires a bachelors degree in business admin or a related field and 2+ years branch related banking, bank operations, compliance or other directly related experience
  • An equivalent combination of education and experience may meet qualification
  • Working knowledge of the banking industry, branch operations, compliance, regulations, policies, procedures and products
  • Requires in depth knowledge in 5-6 of the following areas: ATM, Cash/Teller Functions, Certifications, Exchange/Negotiable Instruments, GLBA, Stop Payments, Medallion Stamp, New Accounts, Night Depository, Operational Compliance, Overdrafts, Safe Deposit, Security and Protection, Wire Transfers, Alternative Investments, Dormant Accounts, Telephone Transfers, Certificate of Deposits, or Notary Services
  • Solid customer service and relationships building skills
  • Ability to handle various branch operational concerns and problems
  • Must have good communication skills, both verbal and written
  • Solid research, analysis, follow through, and problem resolutions skills
  • Working knowledge of computer programs and software applications such as Microsoft products
  • Requires reliable transportation
37

Business Class Operations Support Specialist Resume Examples & Samples

  • Support internal customers in a professional manner; resolve complaints successfully in accordance with established guidelines. Inform management of all unresolved complaints
  • Work with all National Help Desks, National and Regional Operations Centers, and local technical staff to investigate, assess, and resolve issues including same-day requests
  • Coordinate effectively with other departments as needed and document activities
  • Create accounts and update information on existing accounts. Properly use billing, provisioning, trouble-ticketing, and related customer-management systems
  • Perform all required functions in an accurate, efficient and professional manner. Follow all company policies and procedures and comply with all performance and attendance standards
  • Provide information regarding products and services, and respond to various types of inquiries
  • Provide outstanding customer service following all established guidelines, policies, and procedures
  • Strong analytical and problem solving skills are essential
  • Knowledge of the suite of Internet protocols, including TCP/IP, DNS, DHCP as well as networks and LANs
  • Provide technical support of all TWC products and services, including internet and advanced technical phone support for our Field technician’s activation/initialization of video/internet/phone service
  • Diagnose and resolve software/hardware problems including identifying customer premises equipment
  • Resolve specific technical issues regarding more advanced aspects such as the NIC, PC settings, server data and boot files and installing hardware and drivers
  • Analyze customer history data to determine which solutions have been tried and provide alternative recommendations
  • May need to provide quota and routing support
  • May perform other related duties and responsibilities as assigned and/or required
38

Operations Support Specialist Resume Examples & Samples

  • Ability to define and prioritize project activities
  • Ability to follow-up on project progress
  • Strong working knowledge and proficiency in the appropriate computer programs, such as MS Word and database input
  • Knowledge of financial services field
39

Operations Support Specialist Resume Examples & Samples

  • Microsoft Excel (V-Look Ups, Pivot Tables, etc.)
  • Working knowledge of Microsoft Project and PowerPoint
  • Background in Operations back office processing of paperwork, billing, invoicing and specifically geared to Advisory or New Account Operations
40

Operations Support Specialist Resume Examples & Samples

  • Operations support specialist role having a base knowledge of Computer Hardware and peripherals
  • Banking operations knowledge is preferable
  • Mainframe or Intel Hardware exposure
41

Operations Support Specialist Resume Examples & Samples

  • Ability to communicate effectively and confidently across all levels
  • Ability to multitask, prioritize and be flexible to changing priorities
  • Proficiency with spreadsheet and database applications
42

Operations Support Specialist Resume Examples & Samples

  • Risk management and control mindset
  • Ability to communicate effectively and articulate issues and resolution proposals across all levels
  • Ability to identify risk and escalate any issues in a timely manner
  • Exceptional interpersonal skills
  • Proven ability to multitask
43

Finance & Operations Support Specialist Resume Examples & Samples

  • Your money
  • Microsoft Office – Excel, Word, PowerPoint, Power Pivot
  • Lotus Notes
  • Lotus Approach
  • Cognos basics
  • Hyperion, SQL and VBA advantageous
44

Senior Sales Operations Support Specialist Resume Examples & Samples

  • 3-5 years of experience or equivalent relevant experience in a Contract Management, Sales Support or Sales Operations role in a data-intensive environment
  • Demonstrated ability to communicate in a clear and concise manner both written and verbally
  • Excellent administrative, clerical, record-keeping and computing skills are essential
  • Must be able to work well independently, as well as part of a broad team
  • Proficient with MS Office (Excel, Word)
  • Familiarity with Salesforce.com (SFDC) is a plus
45

General Operations Support Specialist Resume Examples & Samples

  • Positive, cheerful attitude with willingness to learn
  • Penchant for operations & transaction management
  • Good team player able to build positive working relationships: internally & externally
  • Service oriented should be able to understand and influence customers
  • Good networking and ability to work in an unstructured environment
  • Methodical approach to work
  • Basic computer skills – Windows environment
  • Sensitivity to accuracy & timelines, task completion and be a self-starter
  • Excellent communication & execution abilities
46

Operations Support Specialist Salesforce \service Max Resume Examples & Samples

  • Hands-On support of Service processes on force.com using ServiceCloud and ServiceMax
  • Support of standard Salesforce and Force.com platform (Apex, Triggers, Workflow rules, VF pages, AJAX, Javascript libraries), Service Cloud including customer and partner portal development
  • Solve L1\L2 incidents and business process workflow issues
  • Create functional and technical support process, diagrams, and other documentation
  • App Support hands-on experience: analysis, reporting, documentation, Incident and problem Management
  • Support experience in Java, Salesforce.com (APEX, Triggers, Workflow rules, VF pages), web development technologies (including AJAX, Javascript, CSS) or comparable technical space
  • Analytic, creative and business focused problem solver
  • Ability to explain issues and resolutions to technical and non-technical staff
  • Degree in Information Systems, Computer Science or related technical discipline or equivalent
  • Experience working on a global team with stakeholders across all poles
  • Support Experience in software platform, advanced applications, user-interface design and/or systems engineering
  • Demonstrated knowledge of Quality, Tools and/or LEAN processes
  • Cloud platform support experience
47

Operations Support Specialist Resume Examples & Samples

  • Acts as a Plant-level SAP super-user to trouble-shoot issues with both internal and external resources; develops continuous improvement reporting tools; and trains team members
  • Troubleshoots SAP issues and implements corrective actions through root cause analysis
  • Responsible for SAP paper documentation and filing
  • Responsible for inventory management, including: receiving, shipping, reconciliation, cycle counts, physical inventories, Goods Received/Invoice Received (GR/IR) queue, and inventory reduction/optimization
  • Responsible for process order management including: Creating, releasing, reviewing and closing process orders
  • Identifies and retrieves parts (kitting) for preventative maintenance and rebuild activities
  • Ensures period close processes are completed in an effective and timely manner
  • Supports continuous improvement initiatives; supports Planned Maintenance Pillar activities as active PM Pillar Core Team member
  • Champions stockroom 5S
  • Operates within internal and external financial and accounting requirements including Sarbanes-Oxley
  • Provides front desk support as necessary
  • Provides back-up support for other Operations Support Specialists
  • Performs other daily routine requirements including reacting to area safety problems and communicating safety/quality/or procedural issues to proper departments or responsible parties
  • Assists with other related duties as requested
  • Associate’s degree in business or related field or four (4) years experience in administrative/office duties, preferably in a manufacturing environment
  • Computer experience required including Microsoft applications (i.e. Windows, Word, Excel, Access, Outlook)
  • Two (2) years clerical experience preferably in a manufacturing environment (including filing, correspondence, telephone skills)
  • Demonstrated ability to manage multiple tasks and be flexible with changing priorities
  • Demonstrated ability to gather and analyze data
  • Demonstrated positive attitude and ability to work in a team environment
  • Demonstrated ability to manage and prioritize one’s own time consistent with the needs of the business
  • Consistently identify, track, and resolve enhancements to work procedures or methods
  • Demonstrated ability to effectively work in a team environment
  • Demonstrated ability to train others
  • Demonstrated ability to read, write and comprehend English
  • Demonstrated ability to travel on a limited basis (less than 5%)
  • Willing to work overtime as directed
  • Understanding general safe practices and procedures as well as those specific to the area
  • Food Safety Guidelines/Good Manufacturing practices (GMP’s)
  • Work area Housekeeping
  • Drive a forklift
48

Operations Support Specialist Resume Examples & Samples

  • Strong PC skills, to include Windows, Word, Excel and Web applications
  • Kronos experience preferred
  • Must have demonstrated experience in a customer service environment
  • Must be able to work shifts and weekends
  • Must be able to work overtime when needed
  • Must be able to do multiple tasks at the same time
  • Good attendance record
49

Operations Support Specialist Resume Examples & Samples

  • Reviewing and preparing the employee schedule and replacing call-ins
  • Answering the phone
  • Issuing Personal Protective Equipment
  • Answering employee questions
  • Updating attendance program and routing disciplinary forms
  • Review timekeeping system regarding hours worked by employees
  • Process vacation requests and leaves of absence
  • Assist employees with the first steps of the FMLA/OFLA process
50

Ismp Operations Support Specialist Resume Examples & Samples

  • Bachelor's degree on computer science or similar
  • Knowledgeable on writing MSSQL queries and basic DB troubleshooting
  • JavaScript knowledge
  • Intermediate English level (speak, read, write)
  • Understanding computer operating systems (server and desktop), hardware, protocols and standards
  • Strong technical and communications documentation skills
  • Excellent written, oral, and interpersonal communication skills as customer contact is required on a daily basis
  • Able to effectively prioritize and execute tasks in a high-pressure environment
  • Familiar with the ITIL Service Management process such as Incident, Event and - - CMDB management
  • Knowledge or experience with the following technologies are a plus
  • Angular, HTML5 and other development languages
  • Scripting languages (e.g. PowerShell, VB, SH)
  • ServiceNow development experience and/or support
  • BMC Event Management and/or MS System Center Operations Manager (SCOM)
  • Familiar with CMDB tools (e.g. KCDB or other)
  • Basic Linux knowledge
51

Virtualization Operations Support Specialist Resume Examples & Samples

  • This role must make decisions about applying the right technical solutions to problems and to drive issues to resolution. When issues cannot be resolved, must drive escalation to higher support levels
  • Ability to demonstrate sound judgment and be able to prioritize assignments
  • Ability to work and team with a multitude of different people across teams, regions and organizations
  • Ability to deal efficiently with escalations and difficult situations/people under pressure, such as restoring services
  • Minimum of five years’ experience in Virtualization administration
  • Minimum of two years’ experience in Windows Operating Systems Windows 2008/2012
  • Experience with private and public Clouds a plus
  • Scripting background (Power Shell or VBScript) a plus
  • Experience with VMware management / capacity tools a plus
  • Knowledge of Active Directory
  • Large scale Windows Systems Administration experience (Windows 2003/2008 Servers) a plus
  • Large scale Linux/Unix administration a plus
  • Knowledge of Dell and HP server hardware a plus
  • Knowledge of Dell blade server hardware a plus
  • Knowledge of SAN storage
  • Experience in working with diverse and geographically dispersed teams
  • Strong working knowledge in ITIL Service Management systems such as ServiceNow, Remedy, etc
  • Ability to document processes and procedures
  • Proactive, organized
  • Able to prioritize tasks, multitasking
  • Excellent written and verbal communication skills- must be able to communicate fluently in English both verbally and in writing
  • Good knowledge of Office tools (Excel, Word, Access and Visio)
  • Strong commutation and interpersonal skills
  • Demonstrates commitment to IT methodologies, processes and standards for documentation
  • Excellent team work skills
  • Flexibility and initiative to anticipate customers and internal needs
  • Drive to achievement
  • VMware ESX/Virtual Center / 5 yrs
  • Microsoft Windows Server 2008/2012 / 2 yrs
52

Operations Support Specialist Resume Examples & Samples

  • High degree of customer service orientation a must
  • Strong verbal and written communication skills a must, both in communicating directly with end customers and school administrators
  • Experience in troubleshooting computer hardware and software problems; technical certifications (e.g, A+) are a strong plus
  • Ability to effectively use support ticketing and CRM software to document and assign customer problems for resolution
  • Knowledge of current K12 business model, applications, and processes is highly desirable
  • Ability to work in a high volume call environment
53

Operations Support Specialist Resume Examples & Samples

  • Assist in managing critical issues/problems, collect data from various sources, assess data, and determine the most effective and efficient method and approach to meet management needs and/or requirement
  • Provide guidance on alternatives and resolutions to complex requirements. Assist in planning, evaluating, coordinating, and integrating activities with other staff elements and functions
  • Assist in developing program estimates, to include transition of situational reports, and significant activities reports
  • Assist in conducting or participating in complex studies of current or prospective programs based on existing or forecasted problems, capabilities, needs, opportunities, or other areas requiring resolutions and the development of new or substantially modified business operations
  • Assist in facilitation for the NMEC Executive Requirements Board, prepare the meetings, paperwork (meeting minutes), and scheduling
  • Assist in planning and advise management on implementation of new ideas, procedures, processes, methods, or approaches of continuous improvement initiatives
  • Serves as a representative on working groups to assist in planning and development of internal strategies to address program issues and concerns
  • Assist in reviewing and recommending approval/denial of the release of classified and/or controlled unclassified information to foreign governments and interactional organizations
  • Five (5) years of administrative support experience. Must be proficient using the MS Office Suite of applications such as MS Word, Excel, PowerPoint, MS Project, and Access
  • At minimum of two (2) years’ of experience tracking government taskers
  • Must be proficient in using the MS Office Suite of applications such as MS Word, Excel, PowerPoint, MS Project, and MS Access
  • 10 years of administrative support experience
  • At minimum of five (2) years’ of experience tracking government task
  • Expert MS Office Skills
  • Expert knowledge of DoD processes and terminology
54

Sales Operations Support Specialist Resume Examples & Samples

  • Assisting our sales account managers in pre and post sales functions
  • Supporting our channel partners as a local resource on procedural guidance and fostering information exchange on processes and initiatives
  • Responsible for training Rockwell Automaton Sales and Channel partners on systems, tools and processes in order to drive operational efficiency and sales force effectiveness
  • Collaborate effectively with the sales operations, marketing team, sales teams and other Business Unit groups to support the improvement of sales enablement
  • In partnership with the marketing team, provide support for Rockwell Automation events, tradeshows, third party event promotions, local marketing campaigns and customer webinars
  • Review current processes, working with teams to develop and design improvements
  • Champion collaboration tools, social media and other technology to ensure operational efficiencies and optimal communication
  • Managing multiple ad-hoc requests in a timely fashion by prioritizing tasks to meet the needs of internal customers
  • Bachelor's degree in marketing, business administration or a technical discipline is required
  • A minimum of 2 years of office experience is required, with previous experience in a sales or sales support environment being preferred
  • Ability to travel to the Canadian offices up to 25% of the time. Additional travel to off-site facilities, commercial event venues and Channel Partner Locations will also be required
  • Applicants must have a valid passport and hold a valid driver’s license
  • Excellent communication skills via written and oral in both French and English
  • Microsoft Office Suite, SharePoint and Outlook proficiency. Experience working with a CRM is an asset
  • Excellent communication skills. Verbal and written English is required. French language ability is an asset
  • Strong analytical problem solving skills with sound business judgment
  • Prior process improvement an asset, Green/Yellow Belt, Lean Six Sigma
  • Excellent organizational and planning and multi-tasking skills
55

Operations Support Specialist Resume Examples & Samples

  • Plan, manage, monitor, perform UAT and complete key improvement projects in an accurate and timely manner
  • Identify, evaluate, recommend and implement process improvement initiatives
  • Investigates problems of a moderately complex nature and provide findings, impact, remediation and preventative actions in a clear and concise manner
  • Preferred A Bachelor's Degree in a related field
  • Preferred Other Previous experience in a customer service environment and health insurance
  • Intermediate Other Understanding of interdependencies on other business units such as Health Services, Provider Relations, Sales, Vendors, Claims
  • Preferred Intermediate Microsoft PowerPoint
56

Operations Support Specialist Resume Examples & Samples

  • Process DreamTrips Local merchant enrollment forms
  • Liaise by Skype, Phone or Email with Merchants
  • Weekly reporting on Merchant Support
  • Support Client Services on the DreamTrips Local program
  • Ability to communicate effectively with Merchants and all levels of employees
  • Keep management up to date on all issues and problems
  • Ability to handle multiple projects, work in a fast-paced environment
  • Mindset of being able to ‘roll up their sleeves’ and assisting in the day-to-day processing
  • 2+ years of experience with customer or Merchant support
  • Ability to interface professionally with business contacts and internal departments
  • Must have strong working knowledge of Microsoft Word, Excel, Outlook and SharePoint
  • Experience working with teams in a fast-growth environment
  • Strong analytical skills with the ability to find solutions for operational problems
  • Excellent written and verbal communications skills in English and Mandarin
  • Ability to follow verbal and written direction
  • Team player with outstanding interpersonal skills
  • Self-motivated, with strong organizational skills and the ability to manage multiple priorities
  • High School degree required
  • BA/BS in Business, Marketing, or related field or equivalent experience working in the operational support field preferred
57

Help Desk Tools Configuration & Operations Support Specialist Resume Examples & Samples

  • 3+ years of experience with Commercial Off-the-Shelf (COTS) or custom applications, including configuration, administration, and deployment
  • Experience with service desk operations and customer support
  • Experience with database structure and configuration
  • Knowledge of a variety of service desk management and reporting tools, including ServiceNow and automated call distribution systems or other service desk management tools
  • Experience with ODBC Connection Manager
  • Experience with Spok WebXchange
  • Experience with Spok Mobile
  • Experience with Bomgar Remote Support
  • Experience with Cloud-based solutions
  • Experience with .NET development platform and at least one supported language, including ASP.NET
  • Experience with Microsoft Windows, Mac OS, Sun OS, and Linux
  • Experience with assessing software systems, ensuring stability, and making recommendations for improvement
  • Knowledge of the Cisco Call Center ACD system
  • Knowledge of ITIL v3 and Agile processes
  • BA or BS degree in CS, Engineering, or related IT field preferred
  • ServiceNow Administration Certification
58

Help Desk Tools Configuration & Operations Support Specialist Resume Examples & Samples

  • Experience with Commercial Off-the-Shelf (COTS) or custom applications
  • Experience with service desk operations and client support
  • Knowledge of a variety of service desk management and reporting tools
59

Sales Operations Support Specialist Resume Examples & Samples

  • Provides Analytic and Administrative Support to Sales team and Sr. Leadership
  • Assists with coordinating meetings; PowerPoint presentations; and community events
  • Data input and extraction as well as management of confidential information
  • Up to 25% travel expected based on business needs
  • 2+ years experience in an Analytic, Administrative Assistance, and/or Sales Support role
  • Experience supporting 1 or more Executives at one time
  • Intermediate level proficiency with Microsoft Word, Excel and PowerPoint
  • Ability to obtain a Florida Health Insurance license
  • Health Insurance industry
  • Prior experience utilizing organizational and multitasking skills
60

BMO Harris Financial Advisors Senior Operations Support Specialist Resume Examples & Samples

  • 80% Business Delivery and Operations
  • 20% Risk Management
  • 2-3 years experience in the securities brokerage or financial services industries
61

Operations Support Specialist Resume Examples & Samples

  • Creates material data files to include B.O.M.s, cMat entries, usage tracking, stock levels, and component descriptions
  • Assist in the development and implementation of training programs and standard work documentation for all maintenance processes
  • Provides SAP work order training to maintenance personnel for the purpose of ensuring accurate and effective documentation of work performed
  • Prepares and graphs/reports for maintenance reliability metrics and possesses the ability to interpret the data and recommend continuous improvement opportunities
  • Provide SAP training and support to Line Structure teams
  • Support all facets of the PM Pillar program as it pertains to SAP data entry and/or analytics
  • Audit, update, and validate accuracy of material and equipment documentation
  • Participate in plant and company safety programs, promoting and maintaining a high level of awareness and adherence to defined employee safety requirements such as LOTO, PPE, and special work permits
  • Exhibits the desired ConAgra Behavior for the Ways We Win – Teach and Trust, Push for Personal Excellence, Constructively Challenge, See the Big Picture, Think Two Steps Ahead
  • Applies ConAgra’s Operating Principles of Simplicity, Accountability, Collaboration, and Imagination to deliver results
  • Previous experience with SAP required
  • Strong PC skills with MS office programs with the ability to create pivot tables and graphs
  • A self-motivated individual that is able to mentor, motivate, and train others
  • Excellent communication, organizational, interpersonal, and problem solving skills that achieve results by working with others
  • Ability to multi-task and set both short term and long term priorities
  • Previous experience with continuous improvement, lean manufacturing, and six sigma preferred
  • Ability to work weekends and/or shift work (flexible to switch between 1st, 2nd or 3rd shift according to production schedule) with a strong work ethic and employment history
  • Bilingual, Spanish preferred but not required
62

Premium Finance Operations Support Specialist Resume Examples & Samples

  • Prepare and scan contracts, correspondence and return checks into optical imaging system
  • Handle the review and follow-up of drafts/wires from the Bank to ensure compliance with Premium Finance policies and procedures. Contact agencies for outstanding premium finance agreements
  • Enter banking information for all EFT payments as well as Agency/Carrier funding
  • Handle payment window functions including, but not limited to, receive and balance payments taken at payment window daily, return mail, overnight deliveries
  • Post and balance return payment items
  • Review, collect bad debt, deliver and mail all system generated refund checks as a result of weekly processing. Obtain required approval for checks over established thresholds
  • For incoming mail, open, sort and route to the proper departments. For outgoing mail, sort, package and mail with the provider that best fits the need
  • Maintain warehouse storage records per BB&T Retention schedules and destroy when required
  • Some functions require the ability to talk, hear, reach with arms and hands, sit crouch and occasionally lift and/or move 50 pounds (plus or minus)
63

Operations Support Specialist Resume Examples & Samples

  • Previous customer service experience in a call center or similar environment
  • Willing to work 1 Saturday every 2 months
  • Proficient in Microsoft Office Systems: Excel, Outlook, Word
  • Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment
  • Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust
  • Insightful: Make timely well considered decisions, create innovative solutions and continuously learn
  • Direct: Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels
  • Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly
64

Operations Support Specialist Resume Examples & Samples

  • Good mathematical, analysis, and problem solving skills
  • Ability to identify performance and training needs of staff and provide appropriate feedback and coaching
  • Demonstrated knowledge of applicable processes, standards, software, and systems to include Loan path, Paralender and MS Office
  • 2+ years’ experience within the applicable business area preferred
65

Liquidity Operations Support Specialist Resume Examples & Samples

  • The Specialist would be supporting the Global Liquidity Operations Team providing services across EMEA, NA and Asia Pacific in a 24/7 environment
  • Liaising with Production and development support technology partners to drive any enhancements or systemic changes as required
  • Investment Services – Be part of a team covering Money Market placements, Time deposits, investments in funds like CILF, Goldman Sachs, and Online Investments and Directed Investments
  • Operational readiness for Treasury Vision
  • 2 – Pooling Services - servicing both single currency and multi currency notional pooling, with in Citi and outside of Citi (with 3rd Party banks) via Global Notional Pooling - (GBNP). GBNP also manages interest calculations and reallocation services
  • 3 – Investment Options - servicing all investment services, i.e. Money Market placements, Time deposits, investments in funds like CILF, Goldman Sachs, Directed Investment etc. via Global Investment Platform - (GIP)
  • Info services: TreasuryVision (TV) - a unique web-based service that increases visibility and control so that treasury organizations can view their overall positions and forecasts and more effectively manage global liquidity and risk across the enterprise. TV provides clients multi-bank, multi-currency, multi-asset information aggregation, powerful analytic reporting and sophisticated treasury workflow tools like cash flow forecasting and account management
  • Strong and good understanding of Finance, Controls
  • It is essential that the candidate has a proven ability to meet new challenges and assimilate information
  • Experience and knowledge of OandT activities
  • Customer facing experience is desirable
  • Experience and understanding of Treasury, Liquidity, Money Market, FX related products is desirable
  • Degree level and/or Business School qualification
  • Operations experience
  • Ability to work on own initiative
  • Ability to work in a pressured environment and in meeting deadlines
  • Clear communicator ability to relay precise information both orally and in writing to senior management
66

Sales Operations Support Specialist Resume Examples & Samples

  • Responds and resolves agent sales, service and support questions by telephone or email by researching and analyzing the requests being made. Responsible for handling problem resolution and diffusing escalated situations with minimal escalation to the Leadership Team
  • Remains current on new insurance products and Company procedures
  • Provides agents and field personnel with underwriting status and guidelines of currently sold products
  • Provides agents and field personnel with support while utilizing sales support systems (iNB, Mainframe, Financial Focus)
  • Responds to agent requests for marketing material questions and inquiries
  • Provides personable, professional and courteous sales support within department time standards
  • Assists in the population of eFAQ (a knowledge management system) to house all agent questions and responses, which will supplement future training and support for new hires. Objectively documents all pertinent facts and information regarding the agent call for future reference
  • Directs follow-up work to other departments for completion
  • Diffuses escalated agent and client calls and emails to resolve concerns
  • Performs other duties as assigned by Leadership Team
  • Proven experience selling or servicing Life and Health Insurance products
  • Proven knowledge of all W&S Life, Annuity and Health products
  • Proven knowledge and Call Center experience in a Customer Service Analyst, Sales Rep or supervisor/manager role
  • Proven experience handling and effectively resolving client and/or agent needs. Must provide examples of strong customer service skills
  • Demonstrated experience maintaining a calm and professional demeanor when handling demanding situations
  • Possesses and displays excellent verbal and written communication skills with ability to convey information to agents or clients in a clear, focused and concise manner
  • Proven experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately and on a timely basis
  • Must cite examples of experience working in a demanding environment with heavy volume and multiple tasks
  • Demonstrated strong attention to detail with excellent organization skills. Cite examples of organization and time management/methods used to manage or prioritize workload demands
  • Proven strong analytical skills, including demonstrated experience identifying and quantifying problems and providing effective resolutions
  • Demonstrated experience working effectively within a team
  • Must provide examples from working experience of going above and beyond the call of duty to assist team members
  • Proven experience effectively articulating information to agents or clients in a patient and understanding manner while managing multiple tasks
  • Must provide examples from work experience demonstrating flexibility to meet department and agent/client needs
  • Demonstrated efficiency in navigating through multiple computer system applications
  • Working knowledge of word processing applications
67

Operations Support Specialist Resume Examples & Samples

  • Job involves travel to Sites and supplier locations for audits, periodic inspection and support
  • Sense of urgency in dealing with issues and tasks
  • Leadership skills and ability to effectively operate in a matrix team / organization
  • Ability to organize, assess, prioritize tasks, risks, resources, milestones, and deliverable
  • Strong Presentation skills
68

Operations Support Specialist Resume Examples & Samples

  • Accuracy in Time and Attendance recordkeeping
  • Accuracy in Payroll Processing
  • Meet Daily Scheduling Needs
  • Open Communications with Supervision
  • Productive Relationship with Supervision
  • Processing New Hires
  • Out-Processing Terminated Employees
  • Maintaining Employee Files
  • Maintaining Temp-Agency Relations
  • Accurate Production Data Key Entry
  • Assist in Accident Reporting/Safety/GMP's
  • Miscellaneous-Keys/ Radio Accountability
  • Must be able to read and understand written instructions from the Management team and Plant Supervision
  • Must be able to communicate orally and electronically via e-mail with all Supervision and OSS team
  • Must be able to utilize time management to accomplish daily, weekly and monthly reporting
  • Must have basic math skills (addition, subtraction, fractions and multiplication)
  • Must be able to follow directions and work independently with little or no supervision
  • Must comply with all Company Policies and Procedures to include Good Manufacturing Practices
  • Must possess good customer service skills, phone and radio etiquette
  • Must possess organizational skills
  • Must possess basic computer skills-Microsoft Word, Excel, Outlook Express
  • Ensure that additional accountabilities that may be required by management are handled in a manner necessary to meet administrative, and operational standards
69

Clinical Operations Support Specialist Resume Examples & Samples

  • Fielding Virginia specific telephonic inquiries
  • Entering of LTSS authorizations to ensure continuity of care for newly enrolled members
  • Provider outreach to ensure they have the ability to meet the members needs
  • Approval of authorizations based on predetermined criteria
  • Member outreach to ensure that providers have begun providing services and that there are no gaps in service
  • Troubleshoot authorization concerns from providers, provider representatives or care coordinators (CC)
  • Researching issues from Public Partnerships, LLC (PPL) for consumer directed enrollees
  • Research pended claims in MACESS to assess and correct authorizations, if needed, to resolved the claim
  • Compilation of transition authorizations from the CGX system as well as multiple partners for members leaving Humana
  • Compile and/or review reports for internal and external use
  • Collaborating with CC to ensure member needs are met
  • Over sight of expiring authorizations and communication with CC to ensure there are no gaps in member care
  • Receiving communications form Personal Emergency Response System (PERS) providers and alerting assigned CC for member follow-up
  • Receiving and processing of faxes to ensure appropriate disposition
  • Creating and mailing communications to members and providers
  • Review of various reports to determine when action should be taken
  • Research and validation that enrollees are enrolled in the correct enrollment classification
  • Other duties deemed necessary for effective and efficient team operations
  • Additional populations that may be added as a result of changes in the upcoming MLTSS program include the following
  • 2 years’ experience demonstrating superior working knowledge of computers with demonstrated technical aptitude and ability to quickly learn new systems as well as working in multiple systems or programs at the same time
  • Proficiency in all Microsoft Office applications, especially Excel
  • Demonstrated familiarity with medical terminology and/or ICD-10 codes
  • Possess a strong attention to detail, sound critical thinking and follow up skills
  • Ability to manage multiple priorities simultaneously; and work within contractual timelines and short turn-around times
  • Ability to evaluate data, use appropriate problem solving, research and analysis tools
  • Demonstrated ability for adapting to a constantly changing workload or unforeseen situations
  • Demonstrated ability to function independently and responsibly with minimal need for supervision
  • The ability to thrive in a fast paced environment
  • Associate’s or Bachelor’s Degree
  • Prior experience with Duals or Medicaid Products
  • Prior experience with Customer Care Centers, Humana CGX and/or MACESS systems
70

Field Operations Support Specialist Resume Examples & Samples

  • Requires a minimum of 5 years previous administrative office experience or a combination of education and experience
  • Advanced level skills in the use of office equipment (adding machines, copiers, fax machines, etc.)
  • Advanced level skills in office automation software (some of which may include spreadsheets, word processing, presentation, mail/calendar/scheduler programs). Aptitude to learn additional programs as required
  • Advanced level clerical and general office skills
  • Ability to handle routine and non-routine business matters in the absence of or on behalf of the Executive
  • Ability to simultaneously handle multiple assignments and prioritize workload accordingly
  • Demonstrated ability to interface with all levels of personnel
  • Must be able to obtain SECRET level security clearance
71

Operations Support Specialist Resume Examples & Samples

  • OCCASIONAL TRAVEL MAY BE REQUIRED
  • Updating budget data on spreadsheets and preparing routine budget requests; preparing requests for personnel action and orientation to new employees; coordinating office moves and telephone service requirements; monitoring usage of government motor vehicles; collecting and analyzing information related to workflow, office procedures and control systems in support of program evaluations; identifying and recommending solutions to administrative problems and providing advice to staff on established methods and procedures. OR
  • You may substitute a Master's degree or 2 full years of graduate education leading to such a degree in any field or a J.D. or L.L.B. degree for experience required at the GS-9 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours
72

IT Operations Support Specialist Resume Examples & Samples

  • Provide remote and desk side PC support to Ecolab’s Greensboro business units
  • Provide end user support with internal software applications
  • Install and upgrade PC hardware
  • Assist with PC repairs
  • Tracking and documenting problems to resolution
  • 1+ years of experience in an IT related field
  • 1+ years of customer service experience
  • Associates degree in Computer Technology or related discipline or equivalent work experience
  • Must be able to ensure consistent delivery of high level service and remain focused on providing satisfactory customer service
  • Should have the ability to work with cross-functional teams and demonstrate the ability to work well with people from different disciplines with varying degrees of technical expertise
  • Excellent communication skills and organizational skills, both verbal and written
  • Problem solving skills required
  • Must be able to interact and effectively communicate with customers
  • Ability to work in fast paced environment with frequently changing priorities
  • General Windows PC support knowledge
  • Ability to work independently and maintain flexibility
  • Widnows 7 & 10, MS Office, and SharePoint experience preferred
73

Operations Support Specialist Resume Examples & Samples

  • Lead by example and strive to perform to high standards at all times in compliance with Credo and Standards of leadership. Act as a role model for all colleagues within the Operations Department
  • Manage all activities in compliance with corporate, cGMP, EHS, and other regulatory requirements
  • Providing leadership by actively leading / supporting process microbiological investigations
  • Provide coaching and feedback to operations teams and individuals to enable them to perform effectively
  • Drives strategy improvements related to the reduction of contamination risks and the improvement of microbiological hygiene through the promotion of a culture of continuous improvement and open communication. Listen to, and involve colleagues in departmental investigations and proposed solutions
  • Maintain, re-evaluate and communicate key critical inputs to site Environmental monitoring program and central utilities teams
  • Perform Risk Assessments for operations projects and business innovation initiatives
  • Defines specific aseptic techniques to be performed for crucial process steps
  • Ensure that housekeeping standards in the manufacturing and support areas are maintained to a very high standard of GMP readiness
  • Designs and delivers coaching / training to ensure a high standard of aseptic awareness and compliance, on the manufacturing floor
  • Performs periodic review of environmental monitoring and in-process sampling trends and identifies appropriate corrective and preventative actions as required
  • Provides effective and timely communication of any adverse trends or activities as appropriate
  • Achieves goals through actively working with departments and individuals
  • Involved and being customer focused while maintaining a focus on the business requirements
  • Collaborates with Process Microbiologists across the LM network and the Microbiological Review Committee
  • Access global microbiology support resources as required
  • Reviewing and approving of relevant SOP’s and WI’s
  • Anticipates and participates in the planning for future requirements in Manufacturing
  • Ensuring activities are carried out in compliance with cGMP and company quality standards
  • Ensures microbiological control strategy is consistent with GMP requirements
  • Annex 1 & Annex 2 EU GMP) and company requirements as per Platform Standard: Microbiological Contamination Control and Assurance Program for Janssen’s Biologics Drug Substance Manufacturing Facilities
  • Maintains records of investigation in accordance with cGMP
  • Participate in relevant internal and external manufacturing related audits
  • Understand and support current regulatory trends and future testing requirements
  • Deputie for Operations Managers and Director of Operations as appropriate ·
  • Travel to JSC, J&J and other external sites as required for meetings, training etc
  • This position description is a general guideline for colleagues; it does not purport to be an exhaustive list of all elements of the position
  • Maintains the highest standards of ethical behavior with integrity and through Credo-based actions
  • Builds strong productive relationships with ability to collaborate and work with teams and individuals treating people with dignity and respect
  • Demonstrates strong leadership and assists with the development of all colleagues within the operations business units
  • Seeks opportunities to grow and develop professionally
  • Effectively manages and adapts to change
  • Customer focused and results driven
  • Facilitates an environment of continuous improvement and innovation
  • Provide leadership and a clearly identifiable work ethos
  • Focused on talent development
  • Uses best practices to improve business operations
  • Holds self-accountable for compliant and flawless execution
  • Takes personal responsibility for decisions that successfully build customer value
  • Demonstrates the courage to stand alone on ideas and opinions, that differ from others
  • Credo values
  • Scientific/Technical understanding
  • Results and performance driven
  • Adaptable and flexible
  • Ability to work as a strategic partner with all other departments
74

Operations Support Specialist Resume Examples & Samples

  • Coordinates the review, revision, and disposition of policies, procedures, specifications, and forms pertaining to facility operations
  • Develops and maintains required operational documentation including, but not necessarily limited to, good Laboratory practices, procedural manuals, conduct of operations, readiness reviews, quality control manuals, and change authorizations in accordance with government regulations and Laboratory policy
  • Develops operational policies, procedures, and reports. Develops and coordinates development of administrative processes
  • Implements related documentation systems and ensures compliance with all applicable document control and records management requirements
  • Provides advanced guidance in interpreting governmental regulations and Laboratory policies impacting facility operations to ensure compliance
  • Understands and assures compliance with all Laboratory and industry regulatory guidance and governance specific to operational quality assurance
  • Assists in the oversight and management of self-assessments and incident investigations, and ensures accurate development and/or processing of any required reports and/or recommendations
  • Coordinates the integration of facility specific requirements into readiness reviews, GAP analyses, and implementation verification review documents. Assists in delivery of readiness review training as required
  • May manage or support various administrative functions in conjunction with or in support of operational program compliance, including planning, prioritizing, and scheduling of work activities, property accountability, and access control
  • May assist in the development of training, delivery of facility-level training, and the tracking and assurance of employee training/qualification
  • May participates in special/emergent projects
  • Knowledge and experience in all minimum required criteria at the expert level
  • Demonstrated experience working in a consultative manner toward long-range targets and/or objectives
  • Qualified, or ability to become qualified, as a Derivatives Classifier
  • Advanced knowledge of the readiness process as it pertains to accelerator facilities
  • Advanced understanding of work hazards, safety practices, operating configuration, and lock-out/tag-out policies and procedures
  • Advanced knowledge of Lean Six Sigma/process improvement concepts and deployment strategies
  • Advanced knowledge of the attributes of a sound conduct of operations program. Familiarity with all Department of Energy (DOE) training, qualification, and readiness requirements as they pertain to accelerator facilities
  • Active Q clearance
75

Operations Support Specialist Resume Examples & Samples

  • Understanding of the P115 Verification of Readiness to Start Up or Restart LANL Nuclear Facilities, Activities, and Operations process and related LANL readiness policies
  • Demonstrated experience with Radiation Protection requirements as specified in 10CFR835
  • Demonstrated experience with the development or writing of technical procedures
76

Terminal Operations Support Specialist Resume Examples & Samples

  • Operate in a manner where SAFETY and ENVIRONMENT are of the highest importance
  • Monitor equipment and facility for SAFETY and ENVIRONMENTAL compliance
  • Perform minor maintenance on facility and equipment
  • Complete all applicable documentation and recordkeeping
  • Perform all work in compliance with Company standards, procedures, and regulatory requirements
  • Ability to work outside the majority of the time and withstand extreme weather conditions
  • Must maintain regular, dependable attendance with a high level of performance
  • Must be available for shift work when applicable
  • Must be able to work with a team, take direction and follow work rules as well as take on additional job responsibilities as needed
  • Demonstrate knowledge of company safety programs
  • Must possess a valid driver’s license and satisfactory driving record
  • Successful completion of a background check and drug screen
77

Global Sales Operations Support Specialist Resume Examples & Samples

  • Work with team on overall Siemens Ultrasound sales operations activities
  • Understand / interpret complex situations, making good sound problem assessments, conveying issues in a very detailed manner to allow confirmation of actions to be taken or re-direction as required
  • Work with order management to provide logistics support to Regions and ensure all options are considered for critical situations
  • Work with Finance, Sales and Marketing managers to support the development of global sales programs such as install base retention, refurbished business, demo programs, escalations and special conditions as well as other requests from the Regions
  • Manage Global Demo program being the key interface from HQ into the Regions and Business Partners
  • Provide Global support for Business Partners
  • Support Sales Education team on preparation, logistics and general support for Product Release Training, New Hire Training and Knowledge Transfer
  • Support Sales Education team on development of alternative media to deliver training such as HILS, videos (editing, creation) and Webinar
  • Must take ownership and act proactively on behalf of the internal customers within the area of responsibility and the department, ensuring that commitments are met
  • Must possess strong communication skills both verbally and in writing
  • Supports marketing, development, trade shows and sales activities as requested to support overall ultrasound business
  • Strong presentation skills with proven ability to handle objections and mange conflict
  • Up to 25% travel (may include international travel)
  • USA Based position, preferred in Mountain View, CA or Issaquah, WA
  • Basic knowledge of Sales processes and Siemens Ultrasound product portfolio (Clinical knowledge/experience in Cardiology, Point of Care, Breast imaging, 3D/4D and Interventional Radiology considered a plus)
  • Understanding of Siemens Ultrasound Portfolio, Business Area targets
  • Understanding of Siemens region/ country set up
  • LI-EAP
78

Transaction Svc Liquidity Operations Support Specialist Resume Examples & Samples

  • Support the Global Liquidity Operations Team providing services across EMEA, NA, LATAM and Asia Pacific in a 24/5 environment
  • Liaison with Production and development support technology partners to drive any enhancements or systemic changes as required
  • The Global team is currently engaged in leading the migration of all current Liquidity systems to a new Global Concentration Engine which will manage all liquidity functions offered today. The Specialist will be required to lead the analysis of the PVT of this, provide support for developments and outages and ensure a seamless integration supporting the GCE business analyst
  • Investment Services – Be part of a team covering Money Market placements, Time deposits, investments in funds like CILF, Goldman Sachs, and Online Investments & Directed Investments
  • Candidate must have experience in operations
  • Candidate must have proven ability to meet new challenge and assimilate information
  • Candidate must have experience and knowledge of O&T activities
  • Excellent organization and administrative skills
  • Ability to manage and deal with difficult internal and external customers
  • A high degree of accuracy and attention to detail
79

Operations Support Specialist Resume Examples & Samples

  • High School or GED is required
  • 3+ years of experience in a related field based on assigned area is required
  • Previous experience in a customer service environment and health insurance is preferred
  • Strong understanding of managed care and its place in the health care industry
  • Understanding of interdependencies on other business units such as Health Services, Provider Relations, Sales, Vendors, Claims
  • Demonstrate ability to implement process improvements
  • Microsoft Outlook is required
  • Microsoft Word is required
  • Microsoft PowerPoint is preferred
  • Microsoft Visio is preferred
  • Xcelys is preferred
80

IT Infrastructure Operations Support Specialist Resume Examples & Samples

  • Diagnosis and resolution of HW/servers/network/voice technology related issues
  • Liaise with third-level support groups when an additional support, advice or escalation is required
  • Contribute to recovery of IT infrastructure during Major Incidents
  • Manage and perform allocated tasks, projects, initiatives, check progress, report results to peers and higher management
  • Close cooperation with Corporate Real Estate Services and IT management on initiatives and maintenance works impacting CoE offices in Poland
  • Support all ITIL processes, in particular the Incident and Problem processes
  • Master degree or equivalent work experience
  • Proven extensive experience of support of end user environment, as well as core IT infrastructure
  • Attention to details, understanding of importance and impact of conducted IT infrastructure changes
  • Solid situational analysis and decision making abilities
  • High level of customer focus and empathy
  • Patience and creativity, conflict management skills
  • Ability to work in a heavily multitasking environment, frequently under pressure, on time shifts and office locations changing every week
  • Ability to work outside business hours, during evenings and weekends
  • Experience in cooperation within multi-site organization
  • Solid teamwork and communication/information sharing
  • Pro-active approach, ability to find initiatives and optimization ideas of existing IT environment
  • ITIL v3 foundation
  • LI-LC1*
81

Data Operations Support Specialist Resume Examples & Samples

  • Provide input regarding cleansing and consolidation of customer data
  • Monitor data input processes for accuracy and potential customer data corruption; develop and recommend corrective actions for these issues
  • Perform customer reporting for the region using Oracle, Sales Force, D&B, Business Objects, and OpenOffice
  • Develop, document, and maintain data quality goals and standards globally and regionally
  • Accurately follow and maintain business process documentation
  • Perform customer data training within the region as required
  • Communicate any issues and suggestions to the customer data manager
  • Interact with internal and external customers to achieve defined service levels
  • Attention to detail and great personal organizational skills; ability to work in a fast-paced, high-volume environment
  • Oracle or Salesforce experience is a plus
  • Data governance experience is an advantage
  • Ability to work with little instruction on day-to-day work, and achieve results when presented with only general instructions on new assignments
  • Ability to learn and maintain an intermediate-level of functional knowledge on the required business systems and tools
  • Multitasking and prioritization skills for coordinating tasks and meeting multiple deadlines
  • Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment
82

Operations Support Specialist Resume Examples & Samples

  • Real-time monitoring of critical business operations and performance indicators at an interval level- call volumes, average handle times, queue time, call center agent availability, call center service level adherence
  • Communicates performance trends and areas of concern to management and help implement corrective actions plans as needed
  • Engage with contact centers/vendor contacts to understand reason for performance impacts
  • Take action to mitigate various impacts to performance metrics per documented processes
  • Monitor intra-day scheduling forecast compared to actual volumes and recommend necessary adjustments to stakeholders as required
  • Recognize and initiate escalation for all system disruptions or outages including network, routing systems, computer systems, customized department systems and all applicable supported applications within guidelines
  • Track, follow up and provide reporting on system difficulties raised to the team
  • Manage, delegate and monitor operations intake policies and procedures
  • Assist with the monitoring of world events for crisis situations that may impact the business Gather information on these events and notify Global Crisis Operations Team
  • Creates, manages and distributes normal daily and ad hoc reports to stakeholders
  • Process daily requests submitted by external teams to provision agents within the voice platform within guidelines
  • Assist on various projects and tasks as assigned by management team and meet all deadlines associated with project work
  • Ability to apply quality customer service for global internal and external team members by phone or email
  • Customer service experience as it relates to a call center and/or support environment or call center command center experience
  • Understanding of the impact of staffing shortages to a contact centers ability to provide service to customers
  • Flexible working hours to cover all times for support if needed in a 24x7 environment
  • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
83

Operations Support Specialist Resume Examples & Samples

  • Ability to prioritize and work to hard deadlines while managing risk
  • Client service experience
  • Ability to perform client facing functions proficiently
84

Senior Sales Operations Support Specialist Resume Examples & Samples

  • Sales Order & Contract Processing - Fully Accountable for the end to end sales order and contract processing of all sales contracts in Europe and CEMEA. Ensure completed contracts and pricing schedules have correct approvals before closing, ensure contracts are signed by designated entity signatories, close off opportunities in CRM (salesforce.com), provide confirmation to Sales team once contract is fully executed
  • Sales Guides & Sales Policy Management – Maintain sales guides aligned to the sales policies to enable sales team with up to date guidance on processes and contract management. Ensure guides are constantly reviewed and keep up to date, and published in the CRM
  • Support Global Billing Operations Team – Act as the first point of contact for the global billing operations team to support on all queries relating to new contract set up’s. Support by performing local manual billing for Professional Services invoices and receipts
  • Support Customer Support Team – Responsible for performing Account Checks for the Technical Account Management team, ensuring signed contracts are in place for the service purchased. Process Account MID moves and SSO requests
  • CRM – Support Sales team with Opportunity Management queries directly related to contract processing. Continuously maintain integrity of the CRM data, specifically within opportunity management and ensure alignment with contracts
  • Sales Training - Provide training to Sales staff on Sales Order & Contract processes
  • Process Improvement / re-design of sales processes to drive efficiency and sales effectiveness
  • Specific Project Work – Get involved with regional and global projects that directly relate to supporting Sales Effectiveness
  • Significant previous experience in a sales support role within a large corporate matrix environment
  • Significant experience in administration of Sales Policies
  • Relevant experience in designing and building sales guides to support sales teams
  • Intermediate Excel plus strong Word and PowerPoint skills required
  • Proactive team member with strong customer service orientation
  • Excellent attention to detail, a passion for problem solving and proposing solutions and a well-developed sense of personal integrity and work ethic
  • Ability to balance competing priorities in a fast-paced environment; strong sense of urgency in driving projects to completion
  • Organizational skills with strong interpersonal and written/verbal communication skills
85

Cosc Operations Support Specialist Resume Examples & Samples

  • Manages asset requests from multiple sources including NxGen, Service Cloud and various reports to ensure accurate and timely completion of required tasks
  • May develop and maintain standard, customer centric Key Performance Indicator (KPI) reporting
  • Handles general inquiries from field personnel regarding system failures or processes
  • Handles escalated calls regarding Oracle or Lawson branch financials, performs research such as history reconciliations. Resolutions require detailed knowledge of applicable financial systems
  • Responds to branch inquiries by email or phone. Provides supporting documentation in a timely manner
  • Ensures timely contact, appropriate communication and follow up with field personnel to resolve issues
  • May process change orders once revisions are made to existing contracts
  • Sets-up and maintains branch documentation in shared filing system
  • Reviews standardized reports on a regular basis to identify discrepancies by proactively analyzing results and issues. Enters corrections as needed and communicates with field personnel
  • Works closely in a team atmosphere with field personnel and internal customers to identify discrepancies in reporting
  • Works with Shared Services staff to release bookings as well as to research and resolve issues
  • Follows established procedures and guidelines
86

Operations Support Specialist Resume Examples & Samples

  • Shepherd software tickets to the correct respondent. Basic troubleshooting for simple IT desk tickets
  • Assistance in creating IT helpdesk tickets with accurate information for operations team
  • Manage incident reporting and metrics for incidents
  • Basic troubleshooting with PLCs and software of lab equipment within GCLO
  • Basic software protocol setup (e.g. TECAN programming, Echo programming, etc.)
  • Bachelors of Science degree
  • Able to prioritize multiple tasks and/or projects with limited supervision
  • Take initiative and identify new approaches to resolve problems and mitigate risks
  • Successfully interact with all levels of personnel within GCLO and with external vendors
87

Operations Support Specialist Resume Examples & Samples

  • Proven experience and strong expertise implementing Salesforce platforms in a large corporate setting
  • Experience with Group Life and/or Disability
  • Deep understanding of cloud computing and/or web-based solutions and technologies
  • Experience working in a Scrum/Agile environment and solid foundation in software development practices
  • Experience delivering and supporting highly critical business applications in a fast-paced and demanding environment
  • Ability to work independently and be self-accountable to deliver a high level of performance
  • Develop operational processes to support applications
  • Develop Disaster Recovery Plans, Business Continuity Plans
  • Lead operational team to diagnose and triage issues in production systems
  • Develop processes for deployment and configuration of applications
  • Develop and build processes to support controls
  • Lead and participate in internal/external audits
  • Take a leading role in managing suppliers and monitoring SLAs/OLAs
  • Develop transition management plans to move applications from in development to in production
88

Operations Support Specialist Resume Examples & Samples

  • ACH
  • Adjustments
  • Proof Corrections
  • Reclamations
  • Centralized monitoring activities
  • Operational, compliance or other production reporting
  • Balancing general ledger, certificates or EIP related activities
  • Perform research for branches and administration using online system, CD-ROMs and microfilm
  • Exception Items Processing
  • Perform daily download functions and report processing
  • Research and perform analytical tasks
  • Legal document research and processing
  • Demonstrated analytical and problem solving skills
  • Good interpersonal skills with ability to deal effectively with coworkers and internal customers
  • Working knowledge of personal computers; proficient in MS Windows, Word, Excel and Outlook
  • High School diploma or GED required; Associates Degree preferred
  • Specialist I - 1+ years of clerical and/or customer support experience
  • Specialist II - 3+ years of clerical and/or customer support experience
  • Specialist III - 5+ years of clerical and/or customer support experience or 2+ years bank operations experience
  • Specialist IV - senior position, requires 3+ years bank operations experience
  • Specialist II, III and IV may require sufficient knowledge of bank operations necessary to obtain documentation for account review and/or investigations
  • Knowledge of federal and state laws/regulations regarding bank operations
89

Loan Operations Support Specialist Resume Examples & Samples

  • Five years of loan related experience
  • Analytical ability and problem resolution skills
  • Associate Degree preferred, high school diploma/GED required
  • Ability to utilize problem-solving techniques in determining solutions as well as the ability to coordinate the implementation of new processes
  • Ability to communicate effectively through verbal and written form
  • Requires a solid understanding of loan operations
  • Proficiency in Microsoft Office and bank computer applications required, including loan data elements
  • Effective time management skills with the ability to work independently with little direct supervision
  • Knowledge of federal and state laws and regulations related to loan operations
  • Assist lending personnel in their respective service centers or branches in the reconciliation of their assigned general ledger accounts
  • Monitor the reconciliation of each loan general ledger account during its review cycle
  • Participate in special projects related to Loan Operations, including but not limited to system conversions
  • Provide support for a variety of loan operations areas including SilverLake, loan accounting and audit functions
  • Provide user support for Info Access and OnBase as it relates to loan operations
  • Provide telephone and email support to internal clients
  • Participate in testing and implementation of loan related system installations and software upgrades
  • Proven experience with troubleshooting principals, methodologies and issue resolution techniques
  • Comply with policies, procedures, security requirements and government regulations
  • Use computer keyboard, and other office equipment
  • Occasionally lift up to 30 pounds
90

Operations Support Specialist Resume Examples & Samples

  • Serve as the technical liaison between the TA-55 waste generators and the NPI-7 nuclear and hazardous materials technicians to ensure the proper storage and disposition of TRU wastes
  • Coordinate various administrative functions in support of operational program efficiency including planning, prioritizing, and scheduling of team assignments
  • Ensure compliance with applicable regulatory requirements associated with the best safety, environmental, security, and conduct of operations practices as they relate to waste management activities
  • Conduct both routine and job-specific pre-job briefings with all involved workers and provide technical expertise for the activities being performed
  • Assist TA-55 personnel in identifying pollution prevention/waste minimization opportunities
  • Assist in the oversight and management of self-assessments and incident investigations and ensure corrective actions are properly identified and implemented
  • Ensure that safety and security are an integral part of every task, including taking the necessary steps to stop work if continuing a job is unsafe or could compromise security
  • Serve as Acting First Line Manager for the team during temporary absences of the assigned FLM
  • Demonstrated experience in operating forklifts
  • Demonstrated proficiency in the use of hoisting and rigging equipment as an Incidental Crane Operator
  • Proficiency with the Laboratory’s Waste Compliance and Tracking System (WCATS)
  • Radworker, HAZWOPER and RCRA certification
  • Familiarity with waste operations in a Nuclear Facility
  • Working knowledge/understanding of the core training areas and topics to obtain Fissionable Material Handler (FMH) certification
  • Proven record of accomplishment as a technical lead in a customer service oriented team
  • Experience and participation in audits of waste management activities
91

Operations Support Specialist Resume Examples & Samples

  • Assist with training new employees
  • Review overpayments, job output records
  • Reconciling lockbox
  • Mailing out invoices with necessary attachments
  • Manage the internal Macro posting process
  • Process remittances
  • Troubleshoot errors and analyze data by using mainframe computer applications
  • Ensure monthly invoicing goals are met
  • Enhance and automate reports to streamline current processes
  • Acts as back up to Team Leads when needed
  • Responsible for high dollar contracts
  • Ability to articulate mainframe functions to Operations staff
  • Ability to work proficiently on a mainframe system and with Microsoft Word, and Excel
  • Working knowledge of HIPAA privacy and Security rules
  • Ability to organize well
  • Ability to work independently to meet objectives
  • Ability to handle pressure and deadline oriented project demands as well as manage multiple initiatives
  • > 2 yrs relevant work experience, > 1 yr in Operations Support
92

Operations Support Specialist Resume Examples & Samples

  • The setup and maintenance of items in the PeopleSoft Item Master Catalog
  • Tagging historical transactions with item detail (SKU, Manufacturer, List Price, Category, etc)
  • Reviewing, approving, and modifying items during the requisition approval process to ensure accuracy
  • Other purchasing duties as needed which may include: access requests, dispatching POs, and supplier setup
  • Ability to work overtime and/or irregular hours when needed, especially during peak processing periods
  • PeopleSoft experience (specifically eProcurement/Item maintenance)
  • Technology acumen
93

Operations Support Specialist Resume Examples & Samples

  • Demonstrates the ability to work on multiple projects simultaneously and prioritize work to meet adapting deadlines
  • Exemplary organizational skills
  • Proficient with Microsoft Office Suite and Windows
  • Experience with patient medical records
  • Associate's degree
94

Operations Support Specialist Resume Examples & Samples

  • Overall operations knowledge: The first requirement for the Operations Support Specialist is to spend a significant amount of time working to understand all aspects of production at this facility (soybean processing). This requirement will set the foundation for the Operations Support Specialist to perform the full scope of duties for this position
  • Technical Assistance: Provide general technical assistance to operations staff concerning areas such as the following
  • Dry material handling
  • Air classification and separation
  • Heat exchange and thermal efficiency
  • Electricity and power
  • Programmable logic controllers (PLC)
  • Steam generation/use
  • Liquid movement/storage
  • The Operational Support Specialist, after a period of plant familiarization, will be expected to provide back-up support for the Operations, Maintenance and QA staff. This may include performing as back-up Operations Manger, Shift Superintendent and Maintenance Superintendent
  • The operations support specialist will be responsible for all documentation of the PSM program
  • Work with Department managers to develop training materials for employees
  • In conjunction with members of the Leadership Team, develop and implement projects which improve operating efficiencies
  • Provide Leadership by demonstrate the following Bunge North America core values and guiding behaviors
  • Integrity, Openness and Trust, Teamwork, Commitment, Entrepreneurship and Citizenship
  • Safety: Develop, promote and enforce safety in the workplace by actively demanding employees and contractors to work safely by setting and personally demonstrating safe work habits
  • Effective communication with department Managers, Elev Operations, Shift Supervisor, Accounting, Safety and Management to ensure consistent and effective communication
  • Demonstrate cost conscious and quality conscious decision making
  • The Operations Support Specialist will also perform other duties as assigned and recognize that priorities can and will likely shift quickly to adjust to the demands of other departments for the overall benefit of the organization
95

Operations Support Specialist Resume Examples & Samples

  • Proactively support internal customer by independently handling all assigned administrative duties and taking direction from and balancing the needs of multiple staff members
  • Provide administrative support to clients through effectively maintaining and coordinating calendars, scheduling appointments and meetings, making travel arrangements, telephone coverage (if needed), filing, processing and reconciling T&L expense accounts, handling various purchases, and making AP invoice arrangements
  • Schedule, plan, and organize all logistical details for in-house and off-site meetings, training, and events
  • Develop PowerPoint presentations and other graphic presentations
  • Type various correspondences both in own signature and in manager’s signature
  • Provide general office administrative services
  • May support budget management, liaising with finance to ensure costs are monitored and controlled
  • May assist with job candidate interview scheduling
  • May enter temporary support requests into My Resources or other generating system
  • May run reports in excel, access, business objects and other data gathering programs
  • May input and update data into Oracle databases
  • May provide tactical support (answering questions on central sites and on various internal processes and e-tools)
  • May help keep organization charts up to date as directed
  • May maintain filing and records management systems and other office flow procedures which may be confidential
  • May at some sites provide payroll support for hourly associates
  • May generate, review, and file pharmacy reports
  • May accurately maintain customer pricing files and complete contract data entry
  • May create statistics, send out customer brochures or correspondence, or document leads
  • Identify and report any quality or compliance concerns and take immediate corrective action as required
  • High School Diploma, GED, or local equivalent and two years secretarial/administrative experience
  • Knowledge of general office management and current computer/office communications technologies (e.g., PowerPoint, Word, Excel, Outlook)
  • Self-Starter, proactive, able to work independently with minimal direction, able to maintain confidentiality, and handle matters discreetly
  • Effective time management and organizational skills and able to balance multiple priorities
  • Effectively solve problems and resolve a variety of issues and topics within the job scope
  • Ability to effectively interact and communicate with senior level management and corporate contacts
  • Excellent interpersonal, verbal, and written communications skills including strong grammatical skills
  • Associate degree with administrative professional coursework and three years’ experience in a corporate or professional business environment in an administrative role; or minimum five years of experience in a corporate or professional business environment in an administrative role
  • Ability to exercise independent judgment consistent with department guidelines
  • Team player with strong interpersonal skills, capable of working within a globally diverse team across different time zones
96

Casino Operations Support Specialist Resume Examples & Samples

  • Ability to use computer systems including various systems, P.C., keyboard, word processing, spreadsheet programs, and computer aided design (CAD) programs; familiar with standard office equipment
  • Ability to develop and analyze various reports utilizing spreadsheet programs essential
  • Ability to effectively communicate with all levels of employees and external contacts
  • Ability to perform mathematical functions
  • Ability to review and comprehend all necessary reports and documentation
  • Ability to perform effectively while multi-tasking in a fast-paced environment
  • Independently initiates, follows up on, and completes assignments and special projects
  • Ability to travel when needed
  • Knowledge of computer operations, computer systems analysis with a high proficiency in Microsoft Office and AutoCAD
  • Basic knowledge of casino games, including slots, table games, and poker
  • Strong mathematical and analytical skills required
  • Working knowledge of utilizing and creating databases and spreadsheets
  • Knowledge of and understanding of databases and query development tools
  • Ability to multi-task, collaborate and prioritize tasks while maintaining confidentiality
  • Ability to develop and prepare a variety of administrative and financial reports
  • Communicate clearly and concisely, both orally and in writing
97

Operations Support Specialist Resume Examples & Samples

  • BSA related activities such as CTR’s and AML processing
  • Dormant/Escheats
  • Wires
  • Reg CC Holds
  • Cash Services Balancing
  • Centralized fraud monitoring activities
  • Security related activities
98

Help Desk Tools Configuration & Operations Support Specialist Resume Examples & Samples

  • House developed Web sites and applications and commercial applications, including the database structure and configuration, API integration methodology available to customers, account management, and end user support. Coordinate with other service providers to ensure service availability and currency. Manage and maintain IT training system applications and evaluate, design, and implement changes as requested by training staff
  • 3+ years of experience with Commercial Off
  • Shelf (COTS) or custom applications, including configuration, administration, and deployment
  • Experience with Cloud
  • Based solutions
99

Operations Support Specialist Resume Examples & Samples

  • Knowing Cerner's travel spending policy and the variances that may exist, depending on the location of associates who are incurring expenses
  • Educates clients/associates on policies, procedures, and plans
  • Ensuring compliance to General Accepted Accounting Principles (GAAP), financial procedures, and tax laws
  • Maintains accurate information
  • Analyzing financial data to facilitate decision-making
  • Keeping current audit trails by properly filing financial documentation
  • Preparing financial reports for a variety of audiences
  • Updating financial information in Cerner systems
  • Willing to work 2 p.m. – 11 p.m. or similar shift
  • Educational certificate in related field and/or equivalent office management/professional experience
  • Ability to process large volumes of reports and/or invoices
  • Ability to communicate clearly and determine appropriate communication medium (e.g
  • Bachelor's degree in Accounting, Finance, or Business preferred
  • 1-2 years of experience in accounting support and accounting software preferred
  • Auditing experience preferred
  • PeopleSoft knowledge a plus
100

Business Class Operations Support Specialist Resume Examples & Samples

  • Completes work orders to activate services and quality checks for capitalization codes
  • Utilizes WFM tool to route technicians daily and applies basic quota changes to billing system
  • Monitors techs to ensure on time arrival to their jobs
  • Create Static IP’s, modem configs and push configs to all static customers on installs and service calls
  • Communicates with order fulfillment for any order related issues identified in the field
  • Assist Field Technicians with remote troubleshooting
  • Knowledge of cable industry or service industry is helpful
  • Knowledge of billing system, SFDC, NYROC,Eventrak and OMSE a plus
  • Ability to lift and carry supplies and equipment, up to 25 lbs
101

Operations Support Specialist Intern Resume Examples & Samples

  • Must be able to perform billable transaction & data entry procedures as outlined by management
  • Must be proactive, independent and able to think critically
  • Must be dependable with excellent communication skills
  • Proficient in Microsoft Office Tools: Excel, PowerPoint, and Word
102

Operations Support Specialist Resume Examples & Samples

  • Three years of progressively responsible experience, one year of which was experience equivalent to the GS-04 grade level that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; communicate effectively orally and in writing; and deal effectively with others in person-to-person situations. Such experience may have been gained in administrative, professional, technical, investigative, or other responsible work. Experience in substantive and relevant secretarial, clerical, or other responsible work is qualifying if it provided evidence of the knowledge, skills, and abilities necessary to perform the duties of this position. Experience of a general clerical nature (typing, filing, routine procedural processing, maintaining records, or other non-specialized tasks) is not creditable.OR
  • You may substitute successful completion of a Bachelor's degree or a full 4-year course of study in any field leading to a Bachelor's degree for the experience required at the GS-5 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours
  • One year of specialized experience equivalent to the GS-5 grade level updating budget data on spreadsheets; compiling data for budget requests; preparing requests for personnel actions and orientation to new employees; coordinating office moves and telephone service requirements; monitoring usage of government motor vehicles; collecting and analyzing information related to workflow, office procedures and control systems in support of program evaluations; responding to routine questions concerning administrative procedures and requirements and resolving a variety of routine clerical and/or administrative problems.OR
  • You may also substitute superior academic achievement for the experience required at the GS-7 level. You must have completed the requirements for a Bachelor's degree from an accredited college or university with a grade point average of 3.0 or higher on a 4.0 scale, class standing in the upper third of a graduating class or major subdivision, or membership in a national scholastic honor society. OR
  • You may also substitute successful completion of one year of full-time graduate education for the experience required at the GS-7 level. This education must have been obtained from an accredited college or university and demonstrate the skills necessary to do the work of the position. A course of study in business administration, public administration, or related fields is qualifying. Check with your school to determine how many credit hours comprise a year of graduate education. If that information is not available, use 18 semester or 27 quarter hours
103

Operations Support Specialist Resume Examples & Samples

  • Updating budget data on spreadsheets, and preparing routine budget requests,
  • Preparing requests for personnel actions, and providing orientation to new employees
  • Coordinating office moves and telephone service requirements
  • Monitoring usage of government motor vehicles
  • Collecting and analyzing information related to workflow, office procedures and control systems in support of program evaluations
  • Identifying and recommending solutions to administrative problems, and providing advice to staff on established methods and procedures. OR
104

Lead Operations Support Specialist Resume Examples & Samples

  • Deliver SAP Retail Store Business Solutions for Sales Operations Division through the development of business requirements / processes, evaluate current systems and tools, develop best practice methodology
  • Works closely with the Field Organization to identify business issues to map out possible solutions. Works closely with the IT Development Team to refine solution design, methods and outcome
  • Effective communication to all stakeholders and management of the SAP project portfolio to include development of communication strategy, oversee systems implementation training, and changes to business processes
  • Lead education and change management activities
  • Manage the Club Policy Procedure Manager
105

Operations Support Specialist Resume Examples & Samples

  • Provide guidance, training and troubleshooting to clients during the setup process
  • Respond and resolve operation support issues
  • Work with Development staff regarding specialized implementation needs
  • Participate in acceptance testing of product changes or modifications
  • Contribute to adjusting processes that will improve quality and client satisfaction
  • Contribute to the development of training guides
  • Monitor and report trends with support tickets to management, as needed
  • Provide reporting to management, as requested
  • Minimum 2 years of related customer service or account management experience
  • Minimum 2 years experience of payments processing, hardware support or equivalent
  • Demonstrated critical thinking and analytical skills
  • Proficient knowledge in MS Word and Excel; knowledge of Access and SharePoint preferred
  • Ability to build relationships within and across different lines of business throughout the organization
  • Ability to work extended hours or weekends when needed to meet time sensitive deliverables
106

Wind Turbine Software Operations Support Specialist Resume Examples & Samples

  • Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems, Mechanical Engineering or Electrical Engineering from an accredited college or university (OR Associate's Degree with 2 years of technical experience, OR High School Diploma / GED with 4 years of technical experience)
  • Experience with wind turbine software and firmware packages including: WindSCADA, VisuPro, ControlST (ToolboxST, WorkstationST), Bachmann PLC software and tools, Mark VIecontrol systems
  • Experience with installation procedures for Microsoft SQL server
  • Knowledge of general network communications / IT systems (LAN's (Local Area Network), WAN's (Wide Area Network), etc) and troubleshooting tools
  • Experience with external data collection systems such as OPC (Open Platform Communications) / ODBC (Open DataBase Connectivity) for wind turbine or other power generation systems, and a detailed understanding of customer uses for these systems
  • Basic knowledge of electrical power systems and park level control as it relates to wind farms
  • Distinctive ability to analyze technical processes
  • Strong communication and leadership skills with the ability to clearly communicate issues and resolution to both a technical and non-technical audience
  • Ability to take decisions and to adopt responsibility
  • Strong team player, with structured work methods and analytical skills
107

Operations Support Specialist Resume Examples & Samples

  • 25% Shared responsibilities including customer support and administrative tasks related to all eBanking products (document preparation, annual reviews, compliance, core system maintenance)
  • 20% Acts as liaison between division customers and Central Deposit Operations group
  • 15% Manages document retention inventory, including cataloging, tracking and destruction
  • 15% Reviews Currency Transaction Reporting information for accuracy and further distribution to CBSAT
  • 10% Review branch certifications and audits
  • 5% Acts as liaison between division staff and merchant card processing representative
  • 5% Assists Enterprise Risk Management group with vendor management program
  • 5% Review and fulfill garnishments and subpoenas
  • — Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
108

Operations Support Specialist Resume Examples & Samples

  • Ability to work irregular hours when needed
  • Associate's degree or equivalent work experience
  • Must reside in Kansas City
  • Experience working in Information Technology or Healthcare industries
  • Experience with Office Management
109

Operations Support Specialist Resume Examples & Samples

  • Monitors and controls work flow through job queues and console messages, as required or assigned, to ensure that completion deadlines and production standards are met
  • Perform tasks specific to the shift by following set procedures and work instructions to meet predetermined service level agreements
  • Utilizing monitoring tools in place today, perform monitoring activities of system messages and alerts and escalate according to documented procedures
  • Utilize problem / incident management system (ITSM) to record all issues encountered
  • Provide first level problem determination and resolution for all calls placed to Operations with a 100% call ownership and a minimum of 80% resolution rate
  • Develop credibility with customers by providing timely/accurate support and maintaining positive relations through effective customer follow-up
  • Contribute to the overall effectiveness of the team with respect to meeting team performance goals, sharing of knowledge and continuous improvement of team processes and procedures
110

Operations Support Specialist Resume Examples & Samples

  • Maintains student records information and performs data entry into K12 and third party databases; Helps create, implement and document processes that ensure student data validity in all systems
  • Prepares various standard reports such as student enrollments/withdrawals and metrics
  • Acts as liaison on a variety of communication issues including between the Company and districts, and between the school and third-party course providers
  • May work with office and administrative staff to ensure the school is in compliance with and meets all audit requirements
  • May support data and logistics of annual standardized testing
  • Assists with a wide variety of teacher and personnel support issues
  • High School diploma AND
  • One (1) year of relevant work experience OR
  • Great organizational and time management skills
  • Strong technology skills
  • Experience using search engines (internet) for research projects
  • Experience using a student information system and/or other type of database
  • Proficient in MS Excel, MSWord, and Outlook
  • EOE and drug-free workplace
111

Operations Support Specialist Resume Examples & Samples

  • Provide exceptional service to all by being professional, efficient, and projecting a positive attitude
  • Maintain effective communications and positive working relationships with supervisors and co-workers
  • Protect highly confidential information, maintain accurate records, and follow information security guidelines
  • Provide support to banking branches with regard to procedures, policies and customer issues
  • Understand and maintain a thorough knowledge of HomeStreet Bank policies and procedures and a general understanding of federal and state regulations which govern institutions
  • Process teller functions (No cash handling)
  • Work independently and make independent decisions within bank policy and procedures
  • Accurate and timely processing of assigned tasks
  • May cross-train in any of the following functions: GL balancing, processing HB department banking transactions, open HB Corporate accounts, branch supplies, research, Fed Adjustments, collections, IRAs, rejects/returns, compliance, audits, ACH, Legal processing, Customer Service Center-Banking
  • Cross-sell HomeStreet Bank products and services. Participate in the Relationship Referral program
  • Operate computer, calculator, telephone, typewriter, and fax machine
  • Assist the BCS and CSC team with special projects
  • Perform all other duties as assigned
112

Virtualization Operations Support Specialist Resume Examples & Samples

  • Experience with private and public Clouds is a plus
  • Experience with Microsoft Azure is a plus
  • Experience with Hyper-V is a plus
113

Senior Operations Support Specialist Resume Examples & Samples

  • Proven prior experience in / with: Depositary Receipts (DRs) processing (settlements, dividends, corporate actions, proxy services, payments); client invoicing / billing; and, reconciliations
  • Basic knowledge of Financial instruments
  • Working knowledge of ADP
114

Weekend IT Operations Support Specialist Resume Examples & Samples

  • The function of Data Center Operation group is to ensure smooth batch processing and tape backups by providing proactive Incident Management and driving High and Critical incidents to resolution
  • In addition, all agents are responsible for resolution for Critical and High incidents with the appropriate resolver teams
  • The IT Operations Analyst is responsible for providing support via monitoring, troubleshooting, and issue resolution and escalation 24x7
  • Monitor scheduling components, mainframe and other open system performance
  • Acknowledge Critical/Warning/Informational alerts depending on the severity and client impact
  • Manage Backup Recovery Tape Library, offsite tape storage contents
  • Facilitate support for documented requests
  • Perform Password Resets on selected systems
  • Work closely, and in coordination with, other Operators to ensure proper shift turnover takes place between shifts
  • Log all incidents in the ITIL ticketing system
  • Work with the Monitoring and Escalation Center to communicate outages and resolutions
  • Global SPOC for technical support and escalation related to batch scheduling
  • Any knowledge or previous experience of the following would be helpful
  • Mainframe and or Distributed systems (Windows, UNIX)
  • Computer Operations
  • Production Control/Job Scheduling
  • 1-2 years experience in an Enterprise Operations environment
  • Excellent Problem Solving Skills
  • Exceptional customer service/technical support skills and a commitment to providing an exceptional level of service
  • The ability to balance multiple tasks and priorities
115

Operations Support Specialist Resume Examples & Samples

  • 3+ years of related Operations experience
  • Project Management and Business Analysis background
  • Confirms and Prospectus experience
116

Senior Operations Support Specialist Resume Examples & Samples

  • Understanding Loan booking & processing workflow
  • Ability to understand Customer Reference Data terminology
  • Knowledge of LoanIQ / LS2 system
  • Microsoft Office/Suite proficient (Excel, PowerPoint, etc.)
117

Operations Support Specialist Resume Examples & Samples

  • Responsible for Order Management activities (including creating new orders, change orders and order cancellations
  • Compute, record and proofread data and other information, such as records or reports
  • Maintain and update database systems and electronic filing systems utilizing computer software
  • Communicate daily with key stakeholders (Scheduler, Sales Staff and Production Staff)
  • Review customer e-schedules to monitor upcoming jobs
  • Manage and organize signed Work Agreements, Sales Takeoffs, Sales Quotes and Purchase Orders
  • Book Sales Orders as necessary
  • Any other duty, task or responsibility as assigned
  • < 10%
118

Global Operations Support Specialist Resume Examples & Samples

  • „h Analyze available data to diagnose and continuously improve GHRMS
  • „h Proactively identify new or improve existing reports that will provide the GHRMS
  • „h Action Oriented
  • „h Drive for Results
  • „h Project and Process Management
  • „h Proficiency in Systems and Tools
  • „h Proficient in the English Language (written and spoken)
  • „h Proficient in the French Language where required (written and spoken)
  • „h Proficient in the Finnish Language where required (written and spoken)
  • Client Relationship
  • Conflict Resolution
  • Individual Contributor
  • Motivating
  • Performs Well Under Pressure
  • Problem Solving/DecisionMaking
119

Operations Support Specialist Resume Examples & Samples

  • Data change
  • Termination
  • NEMS GEID generation processes
  • CET 6 certificate is necessary
  • JLPT Level 1 certificate is required for Japan related process with some spoken English
  • Writes factual emails and procedure documents in English/Japanese or any required foreign language
  • Understand the HRSS organization structure, have some level of understanding about CSS
  • Minimal irregularities to work and on time presences during meetings
120

Operations Support Specialist Resume Examples & Samples

  • Ability to work with multiple vendors and manage inventory, set up and testing for card and material packages
  • Oversee inventory management for each client of custom inventory items and research any issues/discrepancies
  • Review and edit custom material and card package carrier content
  • Monitor incoming files for errors and potential issues
  • Serves as the first point of contact for Support inquires and issues submitted via telephone and support portal
  • Investigate and troubleshoot issues related to WEX Health applications using tools, and related technologies to resolve them in a timely manner
  • Demonstrates strong customer service abilities through positive interaction with the partners as well as comprehensive responses to the Technical Support issues
  • Projects as assigned
  • Four-year college degree in Communications, English or Marketing preferred
  • Able to learn quickly
  • Ability to diagnose and troubleshoot complicated issues
121

Operations Support Specialist Resume Examples & Samples

  • Business Account Analysis
  • Monitoring of Reg D Violations
  • Inactive / Dormant / Escheatment
  • ACH Reclamations
  • Monitoring of IOLTA Accounts and monthly Remittance
  • Federal Withholding and Tax Remittance
  • End of Year Processing and Corrections
  • IRA Monitoring / Reporting
  • High school diploma or general education degree (GED); and
  • Three (3) or more years of related experience and/or training
  • Basic skills in computer operation including word processing, spreadsheet and account opening software programs
  • Ability to work independently and in a team environment; Self-Motivated
122

Operations Support Specialist Resume Examples & Samples

  • Disposes of matters of routine or non-routine nature to conserve managers time
  • Serve as an office information facilitator, arranging and scheduling meetings or appointments, managing projects, handling travel arrangements, performing research, and distributing information through the use of telephones, mail and e-mail
  • Generates and/or maintains highly confidential files and reports
  • Operates with great latitude using independent judgment and initiative and a high level of discretion
  • Organize and coordinate agendas, attendees, and logistics for meetings
  • Assist in development of meeting materials for internal and external use
  • Handle correspondence/calls and develop appropriate recommendations, responses or routing
  • Participate in various meetings as needed, take minutes and document meeting summaries for circulation and action tracking
  • Perform office tasks such as filing, maintaining records, processing transactions, supervising databases, accounts receivable/payable, purchasing, inventory control and other similar duties
  • Prepare reports, presentations or correspondence
  • Arrange internal and external conference calling and video conferencing
  • Assist with overall budget management to ensure budget compliance, planning and reporting
  • Perform data entry for Audit Database
  • Supply and File room management
  • Department timekeeper
  • Timely coding of invoices, problem resolution and vendor interface
  • May assist with new employee orientation
  • Manage other projects as assigned
  • High School Diploma or equivalent. Some college preferred
  • 2 - 3 years office experience supporting the Operations Team is required
  • Broad knowledge of practices and procedures of the department and the company
  • Knowledge of DOT Driver Logs and log management
  • Maintenance of R&M Files
  • Fleet administrative management
  • Capacity to successfully engage managers and their staffs
  • Professional relationship and interpersonal skills with strong customer service skills
  • Capacity to work effectively under pressure in ambiguous and complex situations
  • Excellent time management skills to prioritize and manage multiple requests from various avenues, and the ability to change direction in response to fluctuating circumstances
  • Maintain utmost confidentiality with sensitive and personal information
  • Self-motivated with ability to work cooperatively and independently in rapidly changing environments
  • Advanced knowledge of Microsoft software, including Word, Excel, Outlook, and PowerPoint is required, and working knowledge of Visio and SharePoint, and Microsoft Access is a plus
  • SAP strongly preferred
123

Operations Support Specialist Resume Examples & Samples

  • Demonstrates broad venue knowledge
  • Works well with venue team
  • Identifies and communicates appropriate escalation of issues to team leads
  • Participates in continuous learning opportunities and maintains solution and venue expertise (i.e. Certification, WBT’s, knowledge transfer events, coaching/mentoring associates, expansion of current skill set)
  • Takes an active role in pursuing applicable role development programs within professional services. Grows and develops consulting and facilitation skills
124

Operations Support Specialist Resume Examples & Samples

  • Excellent knowledge on Microsoft Office suite
  • Demonstrates the ability to work on multiple projects simultaneously
  • Displays exemplary organizational skills
  • Customer service or data entry experience​
  • Ability to lift at least 50 pounds
125

Industrial Operations Support Specialist Resume Examples & Samples

  • Oversight and management of Industrial MRF Operations
  • Creative solutions oriented problem-solver
  • Experience in manufacturing or inventory management preferred but not required
  • Experience operating forklift and other similar MRF equipment
  • Be proficient in Microsoft Office (word, excel, power point)
  • Be proficient and diligent in safe operating procedures
  • Positive attitude and demonstrated ability to work with a team
  • Willingness to learn and grow
  • Have reliable transportation suitable for the area/seasons
  • Be able to lift 50 pounds on a regular basis
  • Satisfactory results from mandatory background check and drug screening
126

Operations Support Specialist Resume Examples & Samples

  • Works with all Home Office Divisions to help coordinate the implementation of new initiatives
  • Represents Sales Operations on Home Office/Field Committees and serves as the liaison between the Home Office and Field Organization including Clubs, Human Resource Business Partners, Regional Managers and Zone VP’s
  • Works closely with the IT Division in developing business requirements for new systems and system enhancements
  • Develops testing strategies and executes test plans of club systems to ensure all new functionality and existing functionality is stable for all Team Members
  • Is the primary support of many Club applications, particularly SAP
  • Researches, facilitates and performs regular maintenance of Club Operations policies and procedures and assists with creating efficiencies for existing procedures, mainly in Receiving and Asset Control
  • Manages the resolutions of day to day Club operational issues and questions
127

Operations Support Specialist Resume Examples & Samples

  • Effectively use monitoring tools and respond to alerts that impact the environment
  • Monitor automated batch processing tools to ensure that all agreed service levels are met. Ensure the Problem and Escalation Management procedures are correctly followed and that all problems are recorded in the appropriate problem management tools
  • Provide support and coordination for Severity Incidents, to resolve communication issues related to resolving business duty manager led situations. As a member of the operations team, answer daily calls for support related to operations lead issues. Ensure resolutions and documentation requirements are followed in resolving issues and assigning the operations incident to the proper area for Root Cause Analysis
  • Anticipate, develop, and coordinate special projects in conjunction with operations leadership. Determine and develop operational improvements, track results and ensure tangible improvements are documented and communicated
  • Assess, enhance and upgrade technical areas and work with system owners to address system issues and improve performance. Ensure system changes are incorporated and communicated effectively
  • Maintain process documentation and steps for supporting all applications. This would include interaction with customers and vendor led support issues
  • Ensure all control center, emergency response, and dispatch processes, and administrative processes are followed and in compliance with company regulatory requirements
  • Bachelor's degree in business, or related discipline or an equivalent combination of education and experience
  • 2 years experience in Operations, process management, process improvement in I/T Operations
128

Administrative Asst-customer Operations Support Specialist Resume Examples & Samples

  • Handle all administrative duties including meeting planning, travel planning, expense reports, scheduling, phone/mail, supplies, filing, and other business matters for SVP of Customer Experience. Schedule and arrange meetings with internal and external constituents
  • Effectively interact with senior leaders, internal and external business partners
  • Draft and/or proof-read documents and presentations as needed utilizing a strong command of proper business writing and grammar
  • Create and distribute departmental communications and ad hoc reports
  • Assist with preparation of presentations
  • Handle arrangements for all CEO sponsored functions for both personal and professional events. coordinating travel arrangements, meetings and appointments
  • Effectively work on special projects for BSC, First Link, Customer Solutions and Card Claims teams
129

Operations Support Specialist Resume Examples & Samples

  • Reviews invoices, receiving paperwork, and inventory transactions for accuracy
  • Investigates and corrects discrepancies, reaching out to corporate and plant resources as needed
  • Provides backup and perform duties as needed for procurement, scheduling, inventory control, and supply room associates
  • Reviews daily inventory and exception reports in support of procurement department
  • Writes purchase requisitions and/or purchase orders for goods and services as needed
  • Evaluates purchase requests for accuracy and other information
  • Monitors and expedites the delivery of purchased goods and services in support of procurement and maintenance departments
  • Coordinates with procurement and maintenance departments on purchasing activities to maintain adequate inventory
  • Provides feedback to requesting departments regarding purchase order status
  • Works with requesting departments to confirm the closing and/or cancelling of purchase orders
  • Assures orders are processed against the appropriate chart of accounts
  • Receives and examines incoming stock for discrepancies/damage and works with vendors to resolve
  • Conducts cycle counts of supply room inventory and participates in yearly inventory counts as needed
  • Administers process orders and requisitions in support of scheduling as needed
  • Works with and supports plant and corporate personnel, including, but not limited to, procurement, scheduling, logistics, supply room, inventory control, finance, and operations
  • Maintains compliance with all corporate and plant policies
  • Participates in cost reduction activities and projects
  • Processes required paperwork in an accurate and timely manner
  • Analyzes and evaluates information to choose the best solution to solve problems or address issues
  • Assists with training and development of associates as needed
  • High school diploma or GED required, further education preferred
  • 1 to 3 years relevant experience
  • Excellent attention to detail, organizational skills, and time management skills
  • Ability to work independently and be self-directed
  • Strong analytical, problem solving, and decision making skills
  • Demonstrated ability to manage priorities and multiple tasks in a deadline oriented environment
  • Excellent written and verbal communication and customer service skills
  • Capable of working in a fast paced environment
  • Proficient in general computer operations with strong knowledge of Microsoft Outlook, Word, Excel, PowerPoint, and SAP preferred
130

Operations Support Specialist Resume Examples & Samples

  • Attention to details, follows detailed procedures and ensures data accuracy as per requirements
  • Exposure to SQL Queries and basic object oriented programming, web application development and Web Analytical tools like R, Oracle OBIEE, Tableau etc
  • Demonstrated ability to work within a team environment
  • Strong interpersonal skills (oral, written and presentation etc.)
  • Ability to clearly communicate information through an appropriate method, reads and interprets complex information; talks with diverse groups and listens well
  • Ability to deal with ambiguity
  • Ability to learn and apply new skills and concepts quickly
  • Demonstrates the ability to work on multiple projects simultaneously, and prioritizes work to meet adapting deadlines
131

Ad Operations Support Specialist Resume Examples & Samples

  • Respond to inquires in a prompt, clear and helpful manner
  • Manage workflow to meet and exceed defined service level agreements
  • Monitor patterns and proactively surface proposals to improve quality, productivity and efficiency
  • Collect, analyze and/or communicate product issues and feedback for the product management and engineering teams
132

Enterprise Risk Operations & Support Specialist Resume Examples & Samples

  • Enterprise Risk Report – work with multiple groups across the company to collect and compile materials each quarter
  • Gathering and compiling materials for the management and Board risk committees
  • Risk Appetite – perform formal self assessment quarterly and annual reconciliation
  • Policy Central Administrator
  • Board Policies – coordinate annual management attestation exercise and reporting of results to the Board
  • Risk Committee charters – coordinate annual self assessment exercise by all committees
  • Regulatory Exams – administrator for SharePoint used to collect examination materials
  • Maintain ERM SharePoint with supporting materials and program documentation
133

Operations Support Specialist Resume Examples & Samples

  • Man OSS bridge during designated time periods including shift work
  • Track technicians logging in/out of sites
  • Track accompanying manpower on site with technician
  • Confirm technicians are carrying a RF meter by tracking the serial number
  • Track specific job performed by technicians on sites
  • Create CTS/EIM ticket
  • Check status of current alarm and site status
  • Capture and save outputted alarm information in pre and post files
  • Notify technician of new and existing alarms
  • Echeck/log site status and alarms including the alarm history of a site
  • Close CTS ticket upon technician’s check out of site
  • Windows experience
  • Ability to use /query Telcom. vendor BSCs
  • Ability to multi-task
134

Operations Support Specialist Resume Examples & Samples

  • Proficient in MS Office suite of applications, especially Excel
  • Excellent communication skills, with the ability to moderate style and delivery as appropriate
  • Ability to work in a constantly changing environment; identifying where process improvements can be made
  • Proven analytical and problem-solving skills, alongside the ability to assimilate and learn quickly
  • Excellent organizational skills, ownership of issues and an eye for detail and thoroughness
  • Proven self-starter with the ability to independently whilst being a solid team player
135

Operations Support Specialist to Foreign Disclosure Resume Examples & Samples

  • Assist the Government and Foreign Disclosure Representative with sanitizing and ensuring the proper classification of NMEC exploitation products, databases, requirements, collections, Information Intelligence Reports (IIR), and items for release and dissemination to foreign allies and coalition partners via secure shared networks
  • Assist in composing non-technical correspondence to include endorsements, requests for data, briefings, rosters or reports
  • Assist in screening incoming correspondence and determine appropriate actions
  • Assist in review outgoing correspondence and reports, ensuring proper formats and correct grammatical content are used, and ascertaining that all necessary coordination has been completed
  • Assist in monitoring and tracking Office-assigned official and internal taskings ensuring proper notification, coordination, completion, submission and follow-up
  • Assist in updating/developing office level standard operating procedures (SOP)
  • Assist with interoffice coordination in support of daily operations and priority collections
  • Assist with daily operational activities when required (other duties as assigned)
  • Two (2) plus years of experience supporting Foreign Disclosure functions
  • Must be proficient using the MS Office Suite of applications such as MS Word, Excel, PowerPoint, MS Project, and Access
  • Must be familiar with government DTS
  • Must be familiar with government time keeping processes
  • Possess a valid state driver's license
136

Retail Operations Support Specialist Resume Examples & Samples

  • The systems specialist will review written requirements from the business unit in order to ensure an accurate understanding of those requirements for testing purposes. This position will create test plans and scripts in order to ensure all business requirements are tested and met. This position is responsible for executing business testing on systems and processes as identified by the business while identifying, troubleshooting, documenting, and reporting test results to the business unit and project teams. This position is responsible for the communication of testing results, installs, and any system changes including upgrades and down times. Accountable for ensuring that Outfitters and Management are aware of the retention of learned principles. Mentors and coaches learned principles on the spot and as need be. Conduct gap analysis to assess outfitter competency and ideal state for competency of our trained materials
  • Also handles the Cabela’s Learning Management System (LMS) administration, assignment, and completion
  • The systems specialist is responsible for new store opening support and preparation through testing of kiosks, POS, CRMS, WM, mobile devices, and other retail systems. Responsible for orientation of new Outfitters to the store or to a new department within the store. Is accountable for orientation training that occurs between HR onboarding (paperwork, Traditions HR orientation) and on-the-job training that is conducted by the new Outfitter’s department
  • The systems specialist manages the retail systems access program to ensure retail access for all applications is standardized for all positions and grants the appropriate access required to perform respective responsibilities. Responsible for all training equipment and resources within the store
  • The systems specialist will support retail operational efforts by creating and delivering analytics of various metrics. This position will track, report, and analyze various retail operation metrics such as the front end scorecard, retail licenses, paid outs, discounts, retail audits, and others as assigned by management
137

Operations Support Specialist Resume Examples & Samples

  • 6 months of experience using a personal computer, data entry operations, or 10-key by touch
  • Work experience in medical insurance
  • Knowledge of medical terminology and Current Procedural Terminology (CPT)/International Classification of Diseases 9 (ICD-9)
138

Operations Support Specialist Resume Examples & Samples

  • Schedule all fuel, lube, package and truck and trailer deliveries, including assignment of drivers to trucks and trucks to routes, to maximize operational efficiency, customer satisfaction, and overall profitability in adherence with safety requirements with independent judgment
  • Exercising discretion with managing schedule changes (due to driver absences, business changes, and/or vehicle maintenance) and adjust assignments/routes accordingly, communicating changes to appropriate operations/sales representatives
  • Troubleshoot calls from drivers, serving as primary point of contact. Manage and escalate product contaminations, spills, and other onsite emergencies reported by drivers to appropriate operations leadership in compliance with PTL’s environmental, health, safety and security guidelines
  • Conduct cost/benefit analysis of fuel pricing at territory loading racks to determine where fuel drivers should obtain products for delivery to maintain margins based on determined pricing
  • Review and analyze previous day’s deliveries to ensure routes were adhered to and efficiency levels were met/exceeded. Log and report emergency delivery details
  • Serve as key point of contact for sales representatives, drivers, warehouse team, and operations leadership on all delivery-related issues
  • Read Web-based monitors for tank levels and generate delivery tickets if needed
  • Regularly analyze regional fuel pricing reports
139

Financial Operations Support Specialist Resume Examples & Samples

  • Serves as liaison between department and business partners, both internal and external
  • Plan, manage, monitor, perform UAT and complete key improvement projects in an accurate and timely manner
  • Identifies, evaluates, recommends and implements data-driven process improvement initiatives
  • Provide support on tasks and special functions such as vendor oversight, contracting, inventory monitoring, reporting, new business implementations, quality reviews, root cause analysis, training, operational processes, etc
  • Maintains/ Creates resources applicable to assigned area, such as timely updates to training, announcements, step actions, reference call tools, FAQs etc
  • Represents team in cross functional environment and collaborates with leadership to implement new processes
  • Partners with WellCare vendors supporting operations. Supports and assists all LOB’s with specific focus on Health Services, Pharmacy, Medicaid, Exchanges, Medicare and PDP, etc
  • Investigates problems of a moderately complex nature and provide findings, impact, remediation and preventative actions in a clear and concise manner
  • Analyzes data and reports to identify trends, operational issues, financial impact of implemented initiatives, etc. May need to run existing SQL queries to generate data into Excel to conduct research and analysis
  • Required A High School or GED
  • Preferred A Bachelor's Degree in a related field
  • Required 3+ years of experience in a related field based on assigned area
  • Preferred financial and budgetary experience
  • Preferred Other Previous experience in a customer service environment and health insurance
  • Intermediate Demonstrated analytical skills
  • Intermediate Demonstrated written communication skills
  • Beginner Ability to communicate and make recommendations to upper management
  • Intermediate Other Strong understanding of managed care and its place in the health care industry
  • Intermediate Other Understanding of interdependencies on other business units such as Health Services, Provider Relations, Sales, Vendors, Claims
  • Beginner Other Demonstrate ability to implement process improvements
  • Required Intermediate Microsoft Excel
  • Preferred Intermediate Microsoft PowerPoint
  • Preferred Intermediate Microsoft Visio
  • Preferred Intermediate Xcelys
140

Senior Operations Support Specialist Resume Examples & Samples

  • Strong judgment and ability to apply guidelines to a variety of deal situations
  • Ability to work as part of a team and share in work collaboratively
  • Ability to communicate with senior-level individuals
  • Previous Legal, Compliance of Corporate Finance experience
141

Operations Support Specialist Resume Examples & Samples

  • Updating budget data on spreadsheets and preparing routine budget requests
  • Preparing requests for personnel action and orientation to new employees
  • Coordinating office moves and telephone service requirements; monitoring usage of government motor vehicles
  • Identifying and recommending solutions to administrative problems and providing advice to staff on established methods and procedures
142

Operations Support Specialist Resume Examples & Samples

  • Assist with new employee on-boarding
  • Employee Payroll
  • Financial reporting
  • Correspondence
  • Central point of contact
  • Fluent in Microsoft Office Suite (Outlook, Word, Excel, Access, PowerPoint) and SharePoint
  • Detailed oriented, flexible, and have the ability to manage multiple priorities
  • Excellent organization, communication and project management skills
143

Operations Support Specialist Resume Examples & Samples

  • Great track record in and ideally experience within a healthcare technology service environment
  • Must be well organized, self motivated, resourceful, efficient with time and a great communicator
  • Proficiency, follow through and decision-making competencies are necessary as well great written and verbal communication
  • Ability to balance day to day work with on-going project completion, regularly organizing meetings and events
  • Proficiency with MS Office to include Power-point- creating presentations, Word, Outlook, Excel, creating formulas, worksheets, setting up tables
  • Flexible to work needs and ability to travel occasionally
  • Will manage motor vehicle fleet and related registration and other items as needed
  • Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software
  • Review and proofread and recommend revisions to work done by others
  • Verify information in documents or on computer screens
  • Read, analyze, and distribute incoming memos, submissions, faxes, and reports
  • Enter and retrieve information/data contained in computer databases and transmit information using a computer
  • Create and maintain computer and paper-based filing and organizational systems
  • Retrieve and review files, records, and other documents
  • Schedule appointments, make meeting arrangements, and maintain and update employee/manager/supervisor appointment calendars
  • Operate standard office equipment, such as telephone, fax, scanner, photocopier, calculator, and electronic peripherals
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Provide excellent customer support by resolving issues as they arise and, when necessary, routing the service issue to the appropriate individuals for resolution
  • Follow all company policies and procedures; ensure uniform/dress code and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Support workplace diversity initiatives
  • Speak with others using clear and professional language
  • Prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Support team to reach common goals; listen and respond appropriately to the concerns of other employees
144

IT Operations Support Specialist Resume Examples & Samples

  • College diploma or university degree in related field and/or 3 years equivalent work experience
  • Certifications are a plus
  • Working technical knowledge of current network and PC operating systems
  • Working technical knowledge of current network hardware, protocols, and standards
  • Hands-on hardware troubleshooting experience
  • Vendor Management experience a plus
  • Ability to conduct research into networking issues and products as required
145

IT Operations Support Specialist Resume Examples & Samples

  • Updates company phone lists and email address books
  • Handles escalated items from Tier 1 support
  • Provides responses to internal clients in a timely manner
  • Performs work in a timely and high-quality manner
  • Creates and manages system and procedural documentation
  • Full competency with Infrastructure technologies and extensive knowledge of system-level networks, hardware and software, with the ability to keep abreast of new and developing technologies
  • Ability to research information and track multiple priorities
  • Superior written and verbal communication skills to effectively communicate with users and others
  • Knowledge and experience with SharePoint
  • Experience DNS, DHCP, Group Policy, Active Directory/LDAP user and group administration
  • Direct experience with PowerShell
  • Knowledge of and experience with Kaseya, Mimecast (or similar email management suites), and Office 365 a plus
  • Bachelor’s degree in Information Technology or related field OR equivalent combination of education, experience and/or certification
  • Minimum 2-4 years of Tier 1 & 2 helpdesk or desktop support
  • Minimum 2-4 years technical experience in installing and maintaining MS server software
  • Minimum 2-4 years’ experience in network administration for LAN/WAN environments including experience in installing and maintaining routers, switches and hubs
  • Certification in VMWare, Network+, and/or CCNA preferred
  • Experience in installing, configuring printers, telephones, and network equipment
  • Excellent communications and customer service skills
  • The associate is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
  • The associate must occasionally lift and/or move up to 25 pounds
  • Working extended hours may be required as needed
  • Regular travel is not expected; however, occasional travel around scheduled projects will be necessary
146

Operations Support Specialist Resume Examples & Samples

  • To begin, click to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account
  • You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application
  • You will receive an email notification when your application has been received for the announcement
  • To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documenation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process
  • Knowledge of criminal databases and administrative procedures
  • Knowledge of warrants and criminal processing
  • Ability to communicate orally
  • Ability to communicate in writing
  • Your Resume listing work schedule, hours worked per week, dates of employment and duties performed
  • A complete Assessment Questionnaire
  • Other supporting documents
  • SF-50, Notification of Personnel Action
  • College transcript(s), if qualifying based on education, if applicable
  • Any other supporting documentation required for verification as described in the announcement
147

Operations Support Specialist Resume Examples & Samples

  • Educates clients/associates on policies, procedures and plans
  • Troubleshoots client/associate issues and works toward resolution while practicing appropriate understanding of when to escalate an issue
  • Coordination with Vendors / Internal within the organization for arrangement of required materials
  • Ensuring the supply of material at the optimum cost and time. Ensure the service requirement of the plant is met in time
  • Finalization of annual rate contract and annual maintenance contract
  • Prepare, approve and issues purchase orders and work orders in accordance with company policy and negotiated terms and conditions
  • Thorough knowledge on purchase process. Aggressive Negotiation skills, understanding of Contracting Terms will be preferred
148

Operations Support Specialist Resume Examples & Samples

  • Accounts Receivable/Accounts Payable
  • 1-3 years related experience or bachelor’s degree
  • Must be able to work independently and in a team setting
  • Requires the ability to be analytical, research and problem solve as issues arise
  • Must be detail oriented and have excellent time management and organizational skills
  • Must be able to learn quickly, manage multiple priorities and to adjust workload accordingly while under pressure
  • Bi-lingual (English/Spanish)
  • Previous experience in automotive aftermarket products or insurance industry and/or working with automobile manufacturers, agents, dealers and/or suppliers preferred
149

Applications & Operations Support Specialist Resume Examples & Samples

  • Primary/first point of contact for the business users of the systems, being knowledgeable of the relevant process/procedures of the department, and the use and operation of the business systems
  • Initial Tier 1 support contact for user problems/issues with the relevant business systems, providing remediation through systems adjustments/corrections and/or escalation to appropriate alternate resources, documenting all incident opens/updates/closures in company tracking system
  • Maintain a number of business operations duties requiring specialized knowledge and/or access to the business systems that support the operational completeness, quality and timeliness of the department
  • Support changes to the systems/processes of the business in the form of requirements gathering, documenting efficiency, test scenario crafting, testing & verification, pre/post-release user training, and release coordination
150

Operations Support Specialist / Analyst Resume Examples & Samples

  • Identifies, evaluates, recommends and implements data-driven process improvement initiatives
  • Provide support on tasks and special functions such as vendor oversight, contracting, inventory monitoring, reporting, new business implementations, quality reviews, root cause analysis, training, operational processes, etc
  • Maintains/ Creates resources applicable to assigned area, such as timely updates to training, announcements, step actions, reference call tools, FAQs etc
  • Represents team in cross functional environment and collaborates with leadership to implement new processes
  • Partners with WellCare vendors supporting operations. Supports and assists all LOB’s with specific focus on Health Services, Pharmacy, Medicaid, Exchanges, Medicare and PDP, etc
  • Analyzes data and reports to identify trends, operational issues, financial impact of implemented initiatives, etc. May need to run existing SQL queries to generate data into Excel to conduct research and analysis
  • Required 3+ years of experience in a related field based on assigned area
  • Beginner Ability to communicate and make recommendations to upper management
  • Beginner Other Demonstrate ability to implement process improvements
  • Preferred Intermediate Microsoft Visio
  • Preferred Intermediate Xcelys
151

Senior Completions Operations Support Specialist Resume Examples & Samples

  • Assist in the preparation for and delivery of completions activites in the GOM
  • Actively contributes to the cost and operational performance associated with well execution
  • Contributor for developing and meeting established objectives, goals and critical success factors for wells
  • Develop operational changes through the MOC process
  • Develop and implement HS&E initiatives & Life Saving Rules within wells to achieve Goal Zero target
  • Actively involved in the development of HS&E cases and safety plans for the CWI Unit assigned
  • Participate in peer assist opportunities and promote continuous improvement associated with the well delivery plan
  • Actively provide leadership, coaching, training, motivation and support for Wells Engineers and Wells Supervisors
  • Participate in the reviews that contractor HS&E management systems are in place and that they comply with Shells corporate standards & procedures
  • Participate in contractor safety meetings and CWI Unit based safety meetings during visits offshore
  • Participate in end of well AARs
  • Provide technical and operational support to the Procurement Team on appropriate unit operational commodities
  • Provide advice and support to Asset/Venture teams
152

Services Delivery Operations Support Specialist Resume Examples & Samples

  • Identify and document the system and tool requirements for optimal operations of the relevant offerings / capabilities
  • Recommend best practice for the deployment and ongoing operations management and technical support for service contracts
  • Ensure the successful transition and operation of Services Contracts
  • Ensure that the operational deliverables of the project enables cost effective, client centric and meets service level agreements
  • Contribute to the development of processes and approaches that enable a continuous improvement program
  • Research and apply best practice to the deployment and ongoing operations management
  • Provide accurate and timeous reporting in respect of key performance metrics and recommendations to improve operational efficiency
  • ITIL v3 Foundations certification
  • Competent user of MS Office applications including MS Excel, Word with Intermediate working knowledge
  • Excellent problem analysis and resolution skills
  • Excellent analytical and continual process improvement skills
  • Must be self motivated, target oriented and be able to work with minimal supervision
153

Operations Support Specialist Resume Examples & Samples

  • Troubleshoot errors and analyze data via mainframe computer applications
  • Submit jobs for mainframe application
  • Works closely with Computer Operations to ensure job submissions are timely
  • Ability to communicate both verbally and in writing, fluently in English
  • Ability to function under pressure and deadline oriented project demands as well as manage multiple initiatives
  • High School Diploma or GED required, Bachelors degree or equivalent preferred
  • 2 years of relevant work experience,
  • AS/400 experience preferred
154

Field Operations Support Specialist Resume Examples & Samples

  • Manages all administrative aspects for the Essendant’ s Industrial Supplier Compliance Program
  • Analyzes/resolves disputed packaging, labeling, and shipping requirements charge backs by facility/supplier, assess supplier performance communications received and forward to appropriate department for research/resolution
  • Creates monthly billing and debit reversal files for supplier compliance charge backs
  • Serves as Operations liaison with field locations regarding supplier compliance improvement
  • Supports process and systems changes that streamline the Supplier Performance Management processes
  • Serves as an Operations liaison to other departments within Essendant Industrial, e.g., IT, Sales, Merchandising
  • Aid and participate with project teams involving operational issues and supply chain improvements
  • Support facilities by providing metrics and data that will be used to identify opportunities and resolve problems
  • Provides consistent reporting to the field, management and other stakeholders to improve fact-based decision making
  • Supports and coordinates operations process audit requirements for key management controls as part of annual Sarbanes Oxley or Internal Audit requirements
  • Supports the development of enhanced process quality/productivity reporting utilizing both process transactional data and business process functional data to drive process efficiency and standardization
  • Provide support for cross functional business or process teams
  • Understands and demonstrates Essendant’ s Core Values
  • Expert report writing ability
  • Expert ability to mine and validate data used in analysis and presented in easily understood format
  • Excellent ability to communicate and interface with all levels of associates, management and customers
  • Solid collaborative and teambuilding skills
  • Demonstrated ability to recognize and effectively communicate areas of concern deriving from data and analysis to the Field
  • Strong ability to learn new data analysis tool (i.e. SQL)
  • Expert PC skills: e-mail, Word, Excel, PowerPoint, Access
  • Effective time management and organizational skills
  • High School Diploma required, Associate’s or Bachelor’s Degree preferred
  • Minimum one year of experience in a professional working environment with a background in data mining and business support; three years of experience preferred
155

PP Operations Support Specialist Resume Examples & Samples

  • Train clients, customer service center employees, and third party procurement teams on issue resolutions
  • Deliver trainings on processes and tools (both online and in person)
  • Prepare, review and enhance training materials and other supporting materials and communication
  • Monitor and resolve 2nd level support requests via the support queue
  • Support enhancements to SAP and SRM by participating in user acceptance testing
  • Identify and fix defects/bugs and work with IT to ensure system fix or work around is in place
  • Document support processes and procedures to ensure consistency in level of service provided to end users
  • Work with procurement teams on data maintenance in SAP
  • Support the team’s reporting process
  • Being part of a diverse team which fosters collaboration and seeks improvement ideas
  • Exposure to a corporate shared-services structure
  • Daily interaction with peers, clients, and stakeholders
  • Competitive benefits package and opportunities to develop skills and gain experience
  • Modern office facilities, close to the city center
  • Full time employment
  • At least 1 years of experience in a Customer Service/Accounts Payable/Procurement environment where you gained a good understanding of the related processes, preferably in an international/matrix organization
  • At least 1 year experience working with SAP
  • Microsoft Office (with focus on Excel and Power Point)
156

Operations Support Specialist Resume Examples & Samples

  • Perform routine facility procedure reviews, inspections, and/or evaluations to ensure the safe and efficient operations of the facility
  • Coordinate the review and revision of procedures, specifications, and forms pertaining to facility operations
  • Technical experience as an MSA/RA team member and experience as a technical auditor/assessor as defined in NQA/ISO/EPA quality standards, or equivalent experience
  • Experience in an operating nuclear facility utilizing formality of operations principles
  • Knowledge of Laboratory readiness processes (FSD 115-001)
  • Working knowledge of Management Self-Assessment Process (FSD 115-002)
  • Working knowledge of Implementation Verification Review Processes (FSD 115-003)
  • Working level knowledge of DOE O 425.1D, Verification of Readiness and Startup or Restart of Nuclear Facilities (FSD 115-002)
157

Treasury Operations Support Specialist Resume Examples & Samples

  • Initiate or release Electronic Funds Transfers (“EFT”) by reviewing payment packages for accuracy and completeness and record Delegation of Authority (“DOA”) limits on the Disbursement Authorization (“DA”) form
  • Maintain the Wirelog (e.g. assign a wire number to each EFT, record each transaction in the Wirelog, and communicate the information for daily reporting and reconciliation)
  • Establish repeat codes for internal and external EFTs and maintain the Repeat Code file on a company-wide basis
  • Prepare responses to Requests for Information (“RFIs”) with regard to SEC Reporting; review and provide comments on 10-K and 10-Q drafts regarding such requests
  • Prepare new issuances, amendments, and related reporting for letters of credit and guaranties to support business requirements
  • Provide analytical support for determining financing needs and analyzing new financing and refinancing opportunities
  • Manage term loan and revolving credit assignments
  • Assist with developing models to evaluate financial transactions involving equity and debt capital markets, bank facilities, derivatives markets, project finance, and leases
  • Undergraduate degree in Finance, Accounting or related field
  • Minimum one year experience in Corporate Finance, Accounting or related role
  • Strong financial and/or accounting skills
  • Advanced skills in Microsoft Excel, Word, and PowerPoint
  • Strong analytical, organizational and problem-solving skills
  • High degree of timeliness and accuracy
158

Branch Operations Support Specialist Resume Examples & Samples

  • Assist Division, Branch and Operations Managers with training, inventory and Company Operating System
  • Travel to new or acquired branches to train on Company Operating System
  • While in the office, answer questions from branches regarding the System
  • Write action plans indicating problems and solutions for branches visited
  • Experience with the Company Operating System (Motion COS & eCos)
  • Motion Industries’ branch experience
  • Some college helpful, but not required
159

Operations Support Specialist Resume Examples & Samples

  • Serve as site administrator for the Amarillo operations center with duties to include answering phones, greeting visitors, handling incoming and outgoing shipments, coordinating building utilities and needs, supporting site operations manager and division director
  • Set-up and maintain reports, tracking sheets, forms, procedures and databases as requested
  • Process data related to operations, inventory and warehouse management
  • Assist Corporate HR with new hire paperwork and onboarding requirements
  • Maintain tracking, reporting, database spreadsheets needed for division
  • Assist all employees with questions on payroll and timesheets
  • Purchase order administration and vendor interaction
  • Compliance with internal audit controls involving but not limited to proper signatures, approval thresholds, insurance requirements, and segregation of duties
  • Accurate filings of documents by job
  • Compose and prepare routine correspondence
  • Make copies of correspondence or other printed matter
  • Assist division management with special projects as assigned
  • Other administrative duties as assigned in order to support general office operation
  • Manage field groups credit card charges and attach receipts in accounting software
  • Answer incoming phone calls in a prompt, polite, professional manner
  • Greet visitors and direct them to the appropriate person
  • Maintain knowledge of basic company information to act as a resource for incoming callers requesting such information
  • Schedule appointments when necessary
  • Prepare materials and documents for various meetings and events
  • Create and maintain filing and other organizational systems
  • Coordinate travel and hotel arrangements
  • Ensure confidentiality
  • Run errands when required
  • Two years’ experience in an operation/field support specialist or administrative role
  • AA Degree in business, accounting, administrative or other related area preferred
  • Take reasonable care of your own and others’ health and safety and of those who may be affected by the day-to-day delivery of this role by taking personal responsibility for working toward Wanzek’s Zero Injury principles
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Internet
  • Experience in using Viewpoint Construction Software a plus
  • Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals
  • Compute rate, ratio and percent and draw and interpret bar graphs
  • Common sense understanding to carry out instructions furnished in written, oral or diagram form
  • Deal with problems involving several concrete variables in standardized situations
160

Operations Support Specialist Resume Examples & Samples

  • Take appropriate actions to meet service level standards by continuously searching for ways to improve effectiveness, efficiency, and value added for both internal and external customers
  • Assists in resolving problems that arise due to production system problems or customer escalations
  • Performs system and functionality testing which includes preparing test data, test matrices, and validating test results as well as executing the test plan. Compliance with IMSA Code of Ethics as well as SEC regulations that require variable financial transactions be processed the same day received
  • Support team through one on one or group interaction, identify individual needs and guide individuals to achieve personal goals
  • Assists in the daily review of inventory, focusing on assigning out any dated pieces that may impact the department turn around time
  • Strengthen policy holder, advisor, and distributor relationships through expedited problem resolution, proactive communication, and service improvement suggestions
161

Hss-operations Support Specialist Resume Examples & Samples

  • Manage weekly, Quarterly and Annual Account planning meetings and project timeline milestones and deadlines
  • Prepare project summary reports and communicate status and needs to interested parties. Follow up with key stakeholders to assure timely completion of tasks
  • Prepare and file expense reports and manage all travel schedules and details surrounding trip planning as needed
  • Control and manage client contract database and proactively manage renewals and contract administration and audit
  • Oversee and create Quarterly reports and Client presentations and other documents on behalf of Executives and Regional Directors to support Account Planning, retention and growth and others needed for the operations
  • Manage all Operations projects to completion by meeting all deliverable due dates and following up with staff on action items, this includes new openings, account turnarounds, Patient Experience initiatives and Metrics
  • Arranging meetings for Managers including co-ordination of Team Meetings and larger external events
  • Managing Workflows and monitoring items like vacation requests, purchase orders, internal orders, distribution lists, etc. as a Liaison between Operations and the various Directors of Center of Excellence disciplines
  • Support and mentor new managers to improve engagement and integration into the operations making sure they have the right tools and equipment, they know job expectations and can connect with the right resource to address operational issues that arise in the new role
  • Central point of contact and all other ad-hoc support as needed by Senior Vice President and his/her team
  • Resolving complex operational and team dynamics issues with limited guidance
  • Developing collaborative work relationships within own team and cross-functional, including representation of team towards senior management and the corporate office
  • Create and Support knowledge sharing cadence within the team and prepares decision matrix and escalation process
  • Work with and manage confidential information with maturity and discretion
  • Contribute to team effort by assisting with other projects and duties as needed
162

Operations Support Specialist Resume Examples & Samples

  • Communicate corporate IT initiatives
  • Participates in needs assessments
  • Security administration
  • Detailed knowledge of the planning, design, implementation and troubleshooting of networked systems
  • 4+ year’s systems experience
  • Some subject matter knowledge on the full spectrum of IT building blocks including packaged software applications, software applications development, network, data centers, end user computing, telephony, mobility solutions, systems integration, reporting tools, etc
163

Life Services Operations Support Specialist Resume Examples & Samples

  • Possess a problem-solving mentality and the ability to use personal resources to find and implement solutions
  • Grasp complex, technical material quickly
  • Form and maintain strong working relationships with internal business partners while working together to better serve clients
  • Proactively identify opportunities for process improvement
  • Have a proven track record of success operating in a fast-paced environment
  • Strong time management and organizational skills, ability to multi-task and operate efficiently in high-stress settings
  • Ability to adapt and embrace change in a highly evolving environment
  • Attention to detail and high quality of work standards
  • Previous knowledge of client account services and structure is preferred
  • Knowledge of asset transition process is preferred
  • Bachelor’s degree, or 1-2 years relevant work experience
  • Capable of effectively operating in a team oriented and highly collaborative environment
  • Ability to effectively manage workload
  • Excellent interpersonal, leadership and oral/written communication skills
  • Capable of multi tasking and working efficiently under stress and high volume
  • Strong organizational and teamwork skills
  • Previous knowledge of client account services is helpful
164

Operations Support Specialist Resume Examples & Samples

  • Performs daily processing of a wide variety of technical back office banking functions in support of overall bank and branch operations
  • Assist the Operations Support Manager in assuring quality control in regards to audits and certifications
  • Responds to inquiries or refers the inquiries to the appropriate department or person; exhibits the necessary follow through with customers and/or staff involved
  • Provides additional support to Management with special projects as necessary
165

Procurement Operations Support Specialist Resume Examples & Samples

  • Monitor and resolve 2nd level support requests via the support queue
  • Support enhancements to SAP and SRM by participating in user acceptance testing
  • Identify and fix defects/bugs and work with IT to ensure system fix or work around is in place
  • Document support processes and procedures to ensure consistency in level of service provided to end users
  • Train customer service center employees and third party procurement teams on issue resolutions
  • Deliver internal trainings on processes and tools
  • Prepare, review and enhance internal training materials and other supporting materials and communication
  • Work with procurement teams on data maintenance in SAP
  • Support the team’s reporting process
  • Being part of a diverse team which fosters collaboration and seeks improvement ideas
  • Exposure to a corporate shared-services structure
  • Daily interaction with peers, clients, and stakeholders
  • Competitive benefits package and opportunities to develop skills and gain experience
  • Full time employment
  • At least 1 years of experience in a Customer Service/Accounts Payable/Procurement environment where you gained a good understanding of the related processes, preferably in an international/matrix organization
  • At least 1 year experience working with SAP
  • Microsoft Office (with focus on Excel and Power Point)
166

Temporary Operations Support Specialist Resume Examples & Samples

  • Review academic documentation including report cards, unofficial transcripts, state test scores, attendance reports, and home school documents for compliance and completeness
  • Communicate with families who have submitted invalid or incomplete documentation through phone and email correspondence
  • Contact families who have been identified as not meeting school specific academic eligibility requirements
  • Demonstrate a thorough understanding of Connections Academy’s K-12th grade curricular options and state specific processes
  • Communicate with Principals to help determine eligibility for students with unique circumstances
  • Clearly communicate additional enrollment and placement tasks that are needed in order to progress through the process in verbal and written form; and
  • Maintain accuracy of student records/data in accordance with all regulatory requirements
  • Assist with approving course schedules for students, using Connections Academy’s Education Management System’s Course Placement Tool
  • Review student performance, by evaluating report cards, state standardized test scores, and placement tests and match against Connections Academy curricular options to determine which course(s) of study are appropriate for each student
  • Run and manipulate reports utilizing the Learning Management System
  • Assist with placement changes that require adjustments to the student’s schedule; and
167

Payment Operations Support Specialist Resume Examples & Samples

  • Monitor Quality Manager queue to ensure prompt acknowledgement and assignment of issues
  • Contribute to the development of training guides
  • GAP analysis and refine processes through identified trends
  • Complete monthly inventory report on the last business day of the month and report discrepancies to management
  • Provide management level reports (daily, weekly, monthly) on overall status of all issues
  • Provide support for all issues by determining and ensuring the level of detail required to efficiently resolve the issues
  • Provide direct customer support when required (i.e. Web-ex, conference calls) to effectively understand
  • Contribute to adjusting processes that will improve quality and client satisfaction
  • Ensure all issues have been assigned the appropriate priority
  • Build and maintain positive relationships with clients and internal staff
  • Manage tasks to meet the assigned dates
  • Required high school diploma
  • Required 1-3 years experience in multi-family real estate industry
  • Required minimum 2 years of related customer service or account management experience
  • Preferred minimum 2 years experience of payments processing, hardware support or equivalent
  • Exceptional customer service and troubleshooting skills
  • Strong attention to detail and organization skills
  • Demonstrates critical thinking and analytical skills
  • Required knowledge in MS Word and Excel
  • Preferred knowledge of Access and SharePoint
  • Ability to thrive in a fast pace, constantly changing work environment
  • Ability to work independently and update management on progress
  • Ability to build relationships within and across different lines of business throughout the organization
  • Ability to work extended hours or weekends when needed to meet time sensitive deliverables
168

Operations Support Specialist Resume Examples & Samples

  • Assist in performing daily tasks to support the staff and managers
  • Cancel and properly close bankruptcy accounts as submitted by various clients
  • Compile and submit client checks on a daily basis
  • Enter collector credit card payments via paymybill.com
  • Perform required duties to obtain and submit insurance results for clients
  • Obtain and submit insurance related claims for our various bad debt clients
  • Analyze and resolve reject reports for clients
169

Operations Support Specialist Resume Examples & Samples

  • Rental Tool Equipment and Cable Reconciliation for ALS, Central, Rockies and West Coast Areas within Artificial Lift Systems North America Land
  • Manage, Coordinate the Rental Tool Asset Retirement/Reconciliation Process with Daily, weekly and Monthly activities, with a focus on timeliness, accuracy and compliance with Baker Hughes Policies and Procedures
  • Interface with various departments while reconciling rental tool items, ensuring processes are being followed
  • Work independently, and in cross functional teams, departments
  • Perform assigned reporting and administrative duties as required
  • AP Workflow
  • Conducts all business activities in accordance with Baker Hughes HSE policies, Legal compliance requirements and Baker Hughes Core Values
  • Bachelor’s degree in finance or business management
  • Experience working with, interpreting and reporting financial information
  • Working knowledge of SAP, Order Administration and Material Management
  • Documented experience with data analytics and business metrics
  • Knowledge of Microsoft Office, Excel proficient
  • Bachelor degree in accounting
  • 3+ years working with SAP Material Management
  • Knowledge of Uniform Commercial Code (UCC1, UCC3) filings
  • Experience in the oil and gas industry, specifically in Artificial Lift Systems
170

Operations Support Specialist Resume Examples & Samples

  • Ops Staff Communication (Weekly Announcements/Job Aids/Updates)
  • User Acceptance Testing (Weekly Configuration/Monthly Code)
  • Ops Day to Day Functionality Triage and Remediation (Validation of Tech Problem vs User Error)
  • Project Management- Lite (Support and Management of Small Projects)
  • 2 years + mortgage experience is required. Wholesale mortgage lending is preferred, not required. Project management experience is preferred but not required. College Degree is preferred but not required
  • Previous Empower LOS experience recommended (if no previous Empower LOS experience, must have prior technical background in LOS system(s))
  • Requires advanced computer and typing skills; proficiency in MS Office applications (Word, Excel, Outlook, PowerPoint, etc.), and proficiency or the ability to quickly learn Empower
  • Must be able to independently problem solve, and present creative solutions to layered issues affecting all issues impacting Ops
  • Must exercise sound discretion in their communication style, escalation resolution, and decision making with well supported and reasoned conclusions
171

Operations Support Specialist Resume Examples & Samples

  • Card production support
  • Demonstrated ability to manage multiple competing tasks and demands in a fast-paced work environment
  • Effective verbal and written communication at all levels
  • Excellent attention to detail, organization and follow-up skills
  • Ability to manage expectations and develop strong working relationships with customers both inside and outside the organization
  • Positive attitude and an ability to work independently as well as collaboratively, self-prioritizing work load in a fast paced, team-oriented work environment
  • Ability to listen attentively, respond effectively and resolve client issues
  • Proficiency in Microsoft Office software. Retail Link and Data Sync experience are a plus
  • This position is eligible for the Employee Referral Bonus Program (Tier 2)
172

Operations Support Specialist Resume Examples & Samples

  • Administrative Duties
  • Run various reports; some analysis
  • Process incoming mail and email requests
  • Scan documents
  • Generate/approve electronic files
  • Complete tasks in numerous systems
  • Payment and Sale Inquiries
  • Address requests from call center for refund of deductibles/payments
  • Resolve inquiries from call center regarding payment records
  • Investigate errors and issues reported by various departments in regards to sales and payments
  • Track sales and ensure proper reporting
  • Miscellaneous (as needed)
  • Provide information for internal and external auditors
  • System testing
  • Training and documentation
  • Understand of SQL and basic query knowledge
  • Experience in finance or insurance industry
173

Manufacturing Operations Support Specialist Resume Examples & Samples

  • Passionate, proactive, self-starting, entrepreneurial spirit in order to build the OTTO Brand
  • Self-starter and a team player that will thrive in an entrepreneurial environment
  • Excellent oral, written, problem solving, customer service, time management and organizational skills
  • High attention to detail and accuracy
  • Ability to actively participate in team development and team-oriented processes
  • Ability to handle frequent interruptions
  • Bachelor's or AA Degree in Business or Manufacturing Operations Management
  • Five years’ experience in manufacturing operations required
  • Three years related experience in Purchasing, Logistics, Quality, Document Control, Receiving, and Inventory Management reqired
  • Detailed knowledge of manufacturing operational procedures
  • Experience in Microsoft Office Suite, especially Word & Excel, and other spreadsheet applications
  • Demonstrated experience in using QuickBooks or related ERP system for like processes
174

Operations Support Specialist Resume Examples & Samples

  • Conducting studies on administrative practices and procedures and identifying, analyzing, and recommending solutions to problems in organizational structure, staffing, administrative procedures, work processes, or workload distribution
  • Recording administrative transactions and preparing a variety of automated reports
  • Updating data on spreadsheets
  • Coordinating and monitoring a variety of administrative projects (e.g., budget, personnel, travel, space and logistics, resource acquisition)
  • Identifying and recommending solutions to a wide range of administrative problems
  • Analyzing administrative data from a variety of sources to develop trends, patterns, profiles, estimates, and studies
  • Preparing preliminary and finished reports and documents and representing the office in dealings with various USCIS organizational levels, internal and external customers, vendors, and personnel from a myriad of administrative support organizations. OR
  • You may substitute a doctoral degree (PhD or equivalent degree), or three full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M. (if related for experience) at the GS-11 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours
175

Operations Support Specialist Resume Examples & Samples

  • Develop, facilitate and/or conduct training to USCIS staff and contractors on emergency management and security related standardized procedures and processes
  • Ensure the completion of daily security checklists and maintain security container combinations in accordance with DHS and USCIS guidelines. Enter new employees into the USCIS Credentialing System and assists those employees with obtaining Personal Identification Verification (PIV) cards
  • Develop minor project requests for security related building modifications, repairs, and alterations. Recommend acquisition, upgrading, and repair of security equipment to higher level management
  • Work with local GSA building management for necessary repairs as well as minor space modifications. Report building issues to the Facilities Lease Administration Branch
  • Conducting studies and analyzing findings related to Emergency Management and/or Continuity of Operations (COOP)
  • Creating and updating Emergency Management and/or Continuity of Operations Plans and procedures
  • Leading teams and forming professional relationships with federal agencies, state governments and/or local governments to plan and coordinate emergency management procedures
  • Working as a liaison with contractors and/or supporting entities to plan, build or update facilities, including evaluation of planned security procedures
  • Presenting findings and providing technical direction to management regarding emergency management procedures and operations
176

Operations Support Specialist Resume Examples & Samples

  • Great track record in and ideally experience within a healthcare or HTM environment
  • Proven experience as an executive administrative assistant, or supporting multi director level leadership
  • Proficiency with MS Office to include Power-point- creating presentations, Word, Outlook, Excel, creating formulas, worksheets, setting up tables, Web Ex
  • Familiarity with access database a +
  • Experience with conference planning
  • Schedule appointments, make meeting arrangements, and maintain and update leaders appointment calendars
  • Prepare documents using WORD, EXCEL, Power-Point
  • Be adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives
  • Will coordinate and oversee the new hire/ on-boarding process for one of our business segments. This includes motor vehicle fleet and related registration and other items as needed
  • Schedule interview appointments using Interview Stream for open positions
  • Coordinate content , review, and edit the quarterly newsletter
  • Facilitate trade-show participation details (space, registration, hotel accommodations, expo booth, etc)
  • Schedule & coordinate all details for the annual management conference
177

Operations Support Specialist Resume Examples & Samples

  • Fundamental working knowledge of concepts, practices and procedures and ability to use in varied situations
  • HR and Hiring experience helpful
  • TX Medicaid regulations for non-skilled care a plus
  • Ability to organize integration efforts as assigned; maintain documentation on status of efforts and communicate regularly to the team; develop processes for efforts applicable to the project
  • Intermediate knowledge of Microsoft office products to create and/or maintain spreadsheet as well as develop presentations for internal staff as needed
  • Must have a very high attention to detail and the ability to create communication documents with little to no errors; ability to perform data entry at an advanced level with minimal discrepancies
  • Excellent ability to draft, edit, and proofread internal and external correspondence, ensure files are organized, manage electronic schedule as appropriate
  • Strong ability to collaborate at all levels internally and externally
  • Travel: up to 66% of time
178

Lab Operations Support Specialist Resume Examples & Samples

  • Preparation of Sales Quotations and sales support
  • Order Entry for multiple accounts and ship to destinations
  • General customer service, including receiving / responding to customer calls and emails
  • Inquires to range from order status / expedite, returns, invoice resolution, order corrections and pricing resolutions
  • Other duties to include
  • Inventory management (low volume), on site sales support, asset management support and remote support for area team members
  • Work Overtime, as required
  • Occasionally lift up to 50 lbs, with assistance
  • Possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site including providing clear, concise communication with customers
  • Displays a high level of confidentiality for both customer and Thermo Fisher Scientific
  • Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments
179

Operations Support Specialist Resume Examples & Samples

  • Maintains a positive working relationship between the KAH OST and key KAH Business Unit Leadership, as well as KAH administrative and operational project /program sponsors
  • Monitors and reports on KAH administrative and operational projects through various phases of development using templates
  • Monitors project / program specific deliverables and reports any issues that may impact project / program deliverables, resources, schedules, timelines, and budgets
  • Works with KAH OST Leadership to identify and assess project and program risks and issues, utilizing a disciplined approach to managing project and program issues and risks
  • Partners with various resources within the KAH Division as well as the Kindred Healthcare Enterprise to provide ongoing troubleshooting and issue resolution for KAH administrative and operational projects / programs
  • Reviews KAH administrative and operational project / program documentation on a weekly basis, prepares and submits weekly summary reports
  • Maintains weekly KAH administrative and operational project / program update folders
  • Provides routine and ad hoc administrative and operational reports to KAH Leadership and the KAH Field Leadership as requested
  • Coordinates multiple small KAH administrative and operational projects simultaneous using Kindred IT best practices and methodologies to ensure customer needs are met
  • Assists in creating, updating and distributing KAH specialty administrative and operational communications, such as Medical Director Communications
  • Coordinates other special KAH administrative and operational projects, as assigned
  • All other duties as assigned, which present an opportunity to support the administrative and operational functions of the KAH business unit
  • Excellent oral and written communication and interpersonal skills
  • Ability to work under stress and to respond quickly in emergency situations
  • Ability to work cooperatively as a member of a team
  • Demonstrates good interpersonal skills when working or interacting with employees
  • Ability to communicate in English effectively through verbal and written means to the extent necessary to perform job duties appropriately. Reading and comprehension at level necessary to perform job duties appropriately
  • Works effectively on multiple tasks and projects with minimal supervision
  • Demonstrated ability to effectively manage timelines to ensure delivery of project objectives
  • Proven analytical, problem solving and judgment skills
  • Ability to thrive in a fast paced, challenging and constantly changing work environment
  • Ability to work effectively on multiple tasks and projects with supervision
  • Approximate percent of time required to travel: 5%
  • 3 years of experience in project / program administration, planning, and coordination in a business setting
180

Operations Support Specialist Resume Examples & Samples

  • Specialist will conduct root cause analysis on fraud events to identify emerging fraud trends and provide recommendations to properly respond to threats while minimizing client impact
  • Identifies improvement opportunities and provides recommendations to modify detection techniques without negatively impacting client experience for fraud exposure
  • Responsible for developing and maintaining best practices to guard against and reduce financial fraud and crimes against the Bank, its customers, and employees (This includes debit card fraud, check fraud, ATM fraud, identity theft, and check kiting)
  • Resolves fraud related issues in compliance with local, state, and federal laws and regulations Assists with preparation of monthly reports
  • Responds to questions and/or provides information upon request from staff members and customers
181

Operations Support Specialist Resume Examples & Samples

  • Compilation and enhancement of Monthly Management Reports
  • Support Operations initiatives and challenges
  • Maintenance and monitoring of department IT equipment inventory
  • Preparation and enhancement of presentations
  • Organisation of day to day meetings and departmental forums including travel arrangements, room bookings and catering requirementsProcessing of monthly expenses
  • Travel booking including obtaining currency and making car bookings
  • Preparation of meeting materials
  • Responding to emails and other queries
  • Telephone support
  • Validating and arranging payment of invoices
  • Collating information and assisting with research activities
  • Raising new equipment requests for department as required
  • Offering team support as required
  • Arranging departmental moves as required
  • Absence monitoring and logging
  • Maintenance of training records
  • Maintenance of staffing lists and organisational charts
  • Temporary staff monthly accruals and timesheet monitoring
  • General administration
  • Proactive and enthusiastic
  • High level of accuracy, effective time management and organisational skills
  • Ability to use own initiative, prioritise and work to deadlines
  • Previous financial secretarial/administrative experience desireable
  • Excellent Microsoft knowledge including Outlook, Word, PowerPoint and Visio
  • Intermediate to Advanced excel knowledge
  • Adobe and Tableau experience
  • Ability to assist in developing and monitoring effective administration processes
  • Professional standards of communication both written and oral
  • Good numeracy skills
  • Excellent telephone and interpersonal skills
  • Professional manner and ability to build rapport
  • Flexibility to take on a variety of tasks
182

Business Operations Support Specialist Resume Examples & Samples

  • Maintain and review sales order backlog and reports, prepares invoices, packing list, shipment manifest and coordinates with customer to ensure proper and timely delivery
  • Support the sales order quotation process, review customer contracts and act as the primary interface with sales order administration in order to facilitate entry of customer orders
  • Coordinate planning and scheduling activities from receipt of order through quality control in order to meet delivery schedule on time and at the highest quality
  • Support cost accounting in the maintenance of projects in the accounting system
  • Maintain standard released product build of material (BOM); coordinate with engineering to ensure the accurate set up of BOM’s and routers
  • Update item masters for product lines; coordinate with accounting in reviewing of customers and suppliers in the accounting system, coordinate with purchasing to ensure materials arrive timely in support of manufacturing, support cycle counts and physical inventories
  • Actively engaged in preparation of budgets and forecasts, including the determination of factory absorption rates. Prepares Ad Hoc analysis and communicates operational and financial results compared to budgets and forecasts
  • Performs other related duties as assigned