IT Support Specialist Resume Samples

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NA
N Armstrong
Nikolas
Armstrong
2368 Germaine Viaduct
Houston
TX
+1 (555) 970 6347
2368 Germaine Viaduct
Houston
TX
Phone
p +1 (555) 970 6347
Experience Experience
04/2016 present
Boston, MA
Senior IT Support Specialist
Boston, MA
Senior IT Support Specialist
04/2016 present
Boston, MA
Senior IT Support Specialist
04/2016 present
  • Initiative of team process improvement and services improvement
  • Ensure to follow Technical Change Management Procedure when there is any change requests
  • Managing & Maintaining McAfee Antivirus and ensure all workstations are always running with latest updates
  • Develop in-depth Product Knowledge in order to resolve customer questions and issues
  • Assume ownership and provide consistent follow-through to assure problems are resolved and respond to last minute requests
  • Provide technical support to Eurofins North American Laboratory users primarily in the area of front-end devices and maintain users' satisfaction with their IT working environment
  • Providing advanced technical troubleshooting of hardware and software issues including root-cause analysis
01/2010 11/2015
Boston, MA
Junior Help Desk / IT Support Specialist
Boston, MA
Junior Help Desk / IT Support Specialist
01/2010 11/2015
Boston, MA
Junior Help Desk / IT Support Specialist
01/2010 11/2015
  • Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution
  • Assists executive-level and management in resolving technical issues on an emergency basis
  • Assist customers and management in resolving technical problems on an emergency basis
  • Works closely with other Chief Administrative Office directorates, outside resources (e.g., Microsoft) and House approved vendors to support and efficiently respond to user requests and issues
  • Assists in the delivery of services as it relates to installation, configuration and troubleshooting of computer systems, printers and network connectivity, (e.g., Washington to District Office connectivity, Internet, remote access, etc.)
  • Assists in developing user documentation/installation procedures
  • Assist in developing user documentation/installation procedures
08/2003 11/2009
Detroit, MI
IT Support Specialist
Detroit, MI
IT Support Specialist
08/2003 11/2009
Detroit, MI
IT Support Specialist
08/2003 11/2009
  • Imaging, configuring and installing systems issued to users, decommission retired systems
  • Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility
  • Updating inventory records via IT Asset management system
  • Tuning up the system’s performance for the best efficiency of the service
  • Providing Telecom and Conference Room support
  • Installing, Managing, and Configuration Windows Operating System
  • Managing hardware and software inventory and ensure the inventory is up to date
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Loyola Marymount University
Bachelor’s Degree in Computer Science
Skills Skills
  • Ability to lift up to 50 lbs
  • Strong customer focus
  • Strong analytical and problem solving skills
  • Ability to work effectively in diverse teams
  • Ability to work well with other people in a team oriented environment
  • Ensures that necessary reports (e.g. RCA, Post Implementation Review, etc.) are delivered
  • Coordinate with all the relevant groups to analyze the cause and perform in-depth analysis to determine the permanent fix
  • Coordinate with relevant groups to get the permanent fix tested and implemented on production
  • Regular status updates to all stakeholder
  • Supports and manage reporting (KPIs, Internal SLOs, Vendor SLAs, MOR, etc…)
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1

IT Support Specialist Contractor Resume Examples & Samples

  • Provide immediate, high urgency support to all MAC/Windows senior executives in our Insomniac office
  • Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments
  • Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration
  • Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required
  • Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required
  • Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services
  • Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required
  • Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and,
  • Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication
  • Carry out equipment installations at multiple venue locations, following established procedures to deliver consistent reliable end-user work environments
  • Troubleshoot and repair hardware failures and issues relating to full-service ticketing, e.g. Boca ticket printers, credit card swipes, ticketing terminals and kiosks, handheld scanners, wireless access points and analog modems
  • Assist with network setup and configuration including routers, switches, analog modems, and wireless access control devices
  • Works closely with network engineers, venue management and venue operations staff to assess needs and deliver the required support
  • Responsible for compliance to all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance
  • Performs other duties of a similar nature or level
  • B.S. in computer science or related field and/or experience in lieu of degree, or 3-5 years of comparable work experience
  • Extensive knowledge of MAC OS and iOS operating systems
  • 2 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department
  • Excellent interpersonal relations skills – experience supporting executive-level customers
  • Experience with Parallels, Outlook for Mac 2011, Windows XP and 7, and 2007/2010 MS Office applications
  • Experience with Cisco telephony, configuration and setup of Cisco VOIP phones a plus
  • Must have a valid driver’s license and a good driving record
  • Ability to work independently, make good use of time and prioritize multiple tasks
  • Working knowledge of 66-block and 110-block installations with experience in LRE technologies and fiber converters is highly preferred
  • Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone
2

Senior IT Support Specialist Contractor Resume Examples & Samples

  • B.S. in computer science or related field is highly preferred
  • 5 years+ experience supporting Macintosh and Apple devices (integration, troubleshooting, support, repair, security) in a corporate Windows Active Directory environment with integration to Windows domain a plus
  • Comp TIA A+ and Network + preferred
  • Extensive knowledge of MAC and Windows OS and iOS operating systems
  • Strong knowledge in the area of PC hardware and components such as monitors, keyboards, printers and disk drives
  • 5 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department
  • Experience with Xserve, Microsoft Server, Active Directory and Exchange environments
  • Experience in security best practices, implementations and troubleshooting including 2 factor authentication, virus identification/removal and disk encryption
  • Networking experience including LAN, WAN, SMTP, VPN, DNS, DHCP
  • Experience with various mobile technologies in a corporate environment including IOS and Android
  • Experience with cable testing equipment, tone generators for cable tracing, and multi-meter devices
  • Must be able to travel by car to other local offices if required
3

Trade Desk IT Support Specialist Resume Examples & Samples

  • Demonstrated knowledge and experience in supporting enterprise systems and applications in a Windows based trading environment
  • Will need a proactive approach to identify and resolve issues before they affect production trading
  • Drive resolutions to get trading systems back to market when outages occur during the trading day
  • Form a close relationship with the trading desk in order to analyze day to day activities and suggest tools and software enhancements to benefit the traders
  • Support the trading system infrastructure (Lenovo P300 workstations, Turret phones, IP phones, Bloomberg terminals)
  • Proactively address performance improvements/optimizations
  • Ensure the teams knowledge base stays current and proactively maintains documentation
  • Work effectively with team members
  • Working knowledge of Java, Python, Tomcat, and networking principals strongly preferred
  • Excellent interpersonal, oral, and written communication skills
  • Knowledge of, or experience with, financial concepts: equity markets, trading concepts, financial instruments, derivatives, hedge funds a plus
4

IT Support Specialist Enablement & Technology Team Resume Examples & Samples

  • Provision of Tier 2 helpdesk service for the Assurance Audit practice, specifically application support, troubleshooting and query management
  • Ownership and proactive maintenance of the UK & I Audit technology suite of tools
  • Provision of a high quality deployment and support service for global and regional audit tools including, piloting, early adoption and UAT
  • Responsible for providing a timely response to application related queries, using bespoke internal systems
  • Provision of advisory services to the business, where required, in identifying new technologies that will enhance service offering and contribute to improved process efficiencies through design and development of local solutions for local needs
  • Continuously working to up-skill and maintain a breadth of knowledge with respect to best in class audit technology applications
  • Supporting team members and assist with ad-hoc requests for assistance in operational activities
  • Educated to degree level. Preferably a technology, analytical or engineering based discipline, although all backgrounds will be considered
  • Proven aptitude and keen interest in technology and technology developments
  • Strong logical reasoning skills with a desire to learn and develop expertise in specific business software and underlying technologies
  • Demonstrated levels of tenacity in dealing with issue resolution and task completion
  • Excellent communication, organisational and analytical skills
  • Proven communication skills – verbal and written
  • Demonstrated levels of attention to detail
  • Keen ability to exercise good judgement and mitigate risks
  • Demonstrated proactivity and an ability to self-motivate is an essential in this role. We are looking for a "can do" team player with a commitment to delivering high quality service
  • IT literate, proficient in using MS Office suite (including MS Project) and Lotus Notes applications with an aptitude for quickly learning new technology
  • Strong reporting summarisation skills
  • Experience of drafting communications
  • Previous experience working on a service level helpdesk will be considered an advantage
  • Full training will be provided for the successful candidate*
5

IT Support Specialist Resume Examples & Samples

  • Bachelor's Degree
  • At least 3 years experience in IT Support
  • English: Fluent
  • Japanese: Fluent
6

Customer Service Oriented IT Support Specialist Resume Examples & Samples

  • Bachelor’s degree in a related field
  • At least 1 year recent experience providing Level I support in a professional services firm
  • Sophisticated demeanor and ability to convey technical concepts to a variety of users
  • Desire to regularly interface with end users, think: "naturally customer-service-oriented"
  • Take-charge, no fail attitude with the ability to learn new software quickly
7

IT Support Specialist for Distribution Center Resume Examples & Samples

  • Understands technically all involved systems / interfaces and their interdependencies
  • Supports all Manhattan application environments and provides technical release support/upgrades
  • Provides application environment monitoring and patching, as well as, support for potential enhancements and upgrades
  • Create/maintain WM application monitoring scripts
  • Gathering business requirements and convert it into a technical description/documentation
  • Provides professional, courteous, and knowledgeable service to all groups in a timely manner
  • Acts with an appropriate sense of urgency and follow up to ensure issues are resolved to prevent any business disruptions
  • Effectively communicates service request status and actions taken towards problem resolution
  • Interacts constructively with colleagues to resolve customer issues in the most effective manner
  • Actively seeks and applies knowledge gained from colleagues and outside resources and share that knowledge with others
  • Develops and maintains subject matter expertise for the team/department
  • Acquires a good understanding of the warehouse process flows and functions across the Warehouse Management System as well the Warehouse Control Systems
  • Preferably first working experiences in an IT application support role for industrial companies or warehouses
  • Prior experiences with database technologies / SQL a plus
  • Unix experiences are a plus
  • Network LAN / WAN is a plus
  • Windows Server experiences are a plus
  • Ability to clearly communicate
  • Ability to challenge and propose alternative solutions
  • English written and verbal communication skills
  • Preferably first knowledge in a warehouse logistics system is a plus
  • Excellent troubleshooting skills
  • Be able to examine issues both strategically and analytically
  • Available off-hours as necessary to support the facility
  • For this position we will also consider an (IT) university graduate (m/f). We will be providing technical trainings to enable you to perform in this role. The job opportunity can evolve into a strong technical hands-on junior project manager with expertise in global warehouse / distribution center IT systems like Manhattan Associates
  • Bachelors degree or equivalent experience preferably in Logistics, Supply Chain or IT studies
8

IT Support Specialist, Associate Resume Examples & Samples

  • 2 to 3 years
  • Technical Customer Contact
  • AS Technical degree
  • A+ Certification - ITIL Foundation Certification
  • 3+ years
9

IT Support Specialist Resume Examples & Samples

  • Install, troubleshoot, repair and maintain all computer hardware, software and peripheral equipment
  • Provide software support for Linux, Windows and OSX desktop/server environments
  • Assist in the installation of network infrastructure equipment including but not limited to cabling plants, communications backbone
  • Evaluation and resolution of computer system and user problems including compatibility conflicts, application operations, and hardware malfunctions
  • Installation and maintenance of computer hardware, software, and peripherals in the network and/or multi-platform environment
  • Ability to move office furniture and equipment as needed
  • Ability to lift up to 50 lbs
  • Ability to work well with other people in a team oriented environment
  • Advanced knowledge of Linux and Windows (MCSE and Linux certification preferred)
10

Helpdesk / IT Support Specialist Resume Examples & Samples

  • Providing exceptional IT Services to TransPerfect employees
  • Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
  • Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
  • Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc
11

Junior Help Desk / IT Support Specialist Resume Examples & Samples

  • Assist customers and management in resolving technical problems on an emergency basis
  • Provide ongoing technical support using a variety of systems and software
  • Provide support regarding supported software, including messaging client software, word processors, web browsers, anti-virus software, and other developed applications
  • Provide support for application software installation and use
  • Act as an advocate for the office in the resolution of any and all computer-related problems or issues
  • Assist in the delivery, installation, and use of systems and services, (e.g., Washington to district office connectivity, Internet, remote access, etc.)
  • Provide Hardware/Software Installation and Setup support
  • Provide Mobile Device Support
  • Assist in developing user documentation/installation procedures
  • Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution
  • Perform other official duties as assigned
12

IT Support Specialist Resume Examples & Samples

  • Provide technical support to Eurofins North American Laboratory users primarily in the area of front-end devices and maintain users' satisfaction with their IT working environment
  • Maintain the front-end IT infrastructure (Workstations, Printers, Phone System, Smartphones, etc.) and ensure their reliability
  • Local order management of IT equipment and consumables
  • Assume ownership and provide consistent follow-through to assure problems are resolved and respond to last minute requests
  • Develop in-depth Product Knowledge in order to resolve customer questions and issues
  • Follow and further develop standard Service Desk operating procedures
  • Interact with programmers and Infrastructure staff on issues that have been escalated
  • End user account maintenance; including account creation, ongoing maintenance and deletion
  • Document all interactions and problem resolution
  • Undergraduate degree in IT or equivalent industry certifications
  • One (1) year of experience with Information Technology hardware and software support
  • Authorization to work in the United States indefinitely without restriction or sponsorship
13

Associate IT Support Specialist Resume Examples & Samples

  • Greet customers as they enter the IT Service Bar and quickly understand how to assist them
  • Promote the perception of all IT as a preferred technology service provider by maintaining a pleasant, comfortable and inviting service environment and by guiding customers to the most effective avenue of support
  • Install, troubleshoot and repair computer hardware (PC and Mac)
  • Recommend and install hardware and peripherals including memory, SSD drives, external backup drives, etc
  • Understand our customer needs and guide them on selecting the right hardware/software to meet their business needs
  • Install Symantec Operating Environments on IT supported hardware
  • Provide technical assistance and training to end users on computer operating systems and approved applications
  • Instruct and assist end users in the use of computer equipment, software and accessories
  • Evaluate and test new technology for feasibility and implementation within Symantec
  • Perform asset management activities to ensure hardware is properly assigned to the end users
  • Identify needs, procure and manage local supplies that enable services within the IT Services Bar (for example, accessory stock)
  • Document all support activity within the IT Incident and Change Management tracking tool
  • Coordinate efforts with 3rd party vendors to repair faulty hardware
  • Facilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed from outside the IT Service Bar
  • Be familiar with and demonstrate new (yet-to-be released within Symantec) end-user devices and software
  • Provide enhanced support to executive leaders within the company
  • Bachelor’s degree or related technical education
  • 2+ years’ experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments
  • Strong people skills and a knack for problem solving
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues
  • Ability to adhere to a schedule of customer appointments while adapting to dynamic customer requests
  • Aptitude for acquiring skills in technical repairs and an eagerness to learn
  • Demonstrated ability to communicate complex technical concepts in simple language
  • Strong experience and working knowledge of current Windows Operating Systems
  • Ability to prioritize and complete multiple tasks simultaneously
  • Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable
  • Active Directory working knowledge
  • Experience with Symantec products and Encryption is a plus
14

IT Support Specialist Resume Examples & Samples

  • Proactively identify system bottlenecks and capacity constraints on all level of the stack and drive mitigation
  • Be the technical expert of the application
  • Identify and drive application and environmental improvements
  • Experience with Linux and or Windows system administration
  • Familiar with deployment and troubleshooting of Tomcat, Apache, Nginx or IIS
  • Hands-on know how of web programming languages, methodologies and frameworks or scripting languages (e.g. Java, C#, JavaScript, PHP, Spring, .NET, JQuery, Shell, Ruby, Python,…)
  • Basic knowledge of Web technologies (Infrastructure, CDN, …)
  • Analytical mind-set and out-of-the-box thinking
  • Previous working experience in cooperation with offshore teams will be beneficial
  • Ability to multitask, work independently and meet deadlines while providing high quality of work
  • Strong verbal and written communication skills in English (German is a plus)
15

Principal IT Support Specialist Resume Examples & Samples

  • Greet customers as they enter the IT Service Bar and quickly understand how to assist them
  • Promote the perception of all IT as a preferred technology service provider by maintaining a pleasant, comfortable and inviting service environment and by guiding customers to the most effective avenue of support
  • Install, troubleshoot and repair computer hardware (PC and Mac)
  • Recommend and install hardware and peripherals including memory, SSD drives, external backup drives, etc
  • Understand our customer needs and guide them on selecting the right hardware/software to meet their business needs
  • Install Symantec Operating Environments on IT supported hardware
  • Provide technical assistance and training to end users on computer operating systems and approved applications
  • Instruct and assist end users in the use of computer equipment, software and accessories
  • Perform asset management activities to ensure hardware is properly assigned to the end users
  • Identify needs, procure and manage local supplies that enable services within the IT Services Bar (for example, accessory stock)
  • Document all support activity within the IT Incident and Change Management tracking tool
  • Coordinate efforts with 3rd party vendors to repair faulty hardware
  • Facilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed from outside the IT Service Bar
  • Be familiar with and demonstrate new (yet-to-be released within Symantec) end-user devices and software
  • Bachelor’s degree or related technical education
  • Entry-level experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments
  • Strong people skills and a knack for problem solving
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues
  • Ability to adhere to a schedule of customer appointments while adapting to dynamic customer requests
  • Aptitude for acquiring skills in technical repairs and an eagerness to learn
  • Demonstrated ability to communicate complex technical concepts in simple language
  • Working knowledge of current Windows Operating Systems
  • Ability to prioritize and complete multiple tasks simultaneously
  • Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable
16

Advisory IT Support Specialist Resume Examples & Samples

  • Ensure stability of desktop environment
  • Leads and coaches consultants and provides technical/procedural guidance
  • Perform impact analysis for business and IT events
  • Safeguard stability of desktop environment
  • Perform root cause analysis and remediation on recurring issues
  • Engage other silos in IT for escalation of unresolved problems
  • Acts as a liaison between business units and other IT silos
  • Manages IT incidents by engaging the necessary IT silos and providing timely communications to stakeholders and impacted users
  • Measure support capacity and operations through metrics, reporting and auditing
  • Coordination with vendor for implementation and support of third party applications and systems
  • Identify opportunities for automation and efficiency enhancement
  • Work closely with the Service Manager to maintain and improve the service level of the team
  • Co-ordinate and communicate product deployment and policy rollout with stakeholders
  • Build strong relationships with stakeholders in IT silos and business units
  • Coordinate cross-silo projects, strategies and best practices*L1-KW1
  • Strong leadership and interpersonal skills
  • Excellent verbal and written English communication skills; ability to frame technical information appropriately to address different target audience
  • Strong mindset of Information Security and IT Security
  • Strong sense of ownership; must take initiative and follow through issues from beginning to end
  • Strong customer service mindset and skills
  • Able to operate effectively in stressful situations, e.g. during a system outage affecting critical systems and high-level users. Ability to deal with users effectively and calmly in crisis situations
  • Proven ability to work independently with little supervision as well as in a team environment
  • Proven track record to work with regional and global partners
  • Previous experience in business unit engagement
  • Project co-ordination or management experience
  • Comprehensive knowledge of Windows operating system, applications and computer hardware
  • Understanding of ITIL terminology and workflows
  • Good knowledge of investment banking industry
  • Chinese reading and Mandarin/Cantonese speaking is definitely a strong advantage
17

Plant IT Support Specialist Resume Examples & Samples

  • Prefer a Bachelor's degree in a related area and at least 5 years of experience in the field or in a related area, otherwise requires 8+ years of experience
  • Must understand Ladder Logic, schematics, and control systems technologies for industrial automated systems
  • Responsible for documentation and modifying specifications for existing standards as required
  • Competent to work at the highest technical level of all phases of manufacturing systems activities and automation control systems
  • Demonstrate understanding of project management methodologies
  • Demonstrate extensive experience in leading, instructing, directing, assigning, and checking the work of others
  • Demonstrate ability to communicate to all level of management in written and verbal form
18

Office IT Support Specialist Resume Examples & Samples

  • Academic degree, preferably in a technical subject or equivalent education
  • 2+ years relevant technical experience, ideally in a professional services environment
  • English on C1 level or other local language proficiency would be a plus
  • Very strong communications and presentation skills; high aptitude for customer service
  • Ability to clearly understand customer needs, gain their confidence, ensure requests are completed to their satisfaction
  • Knowledge of McKinsey’s IT solutions portfolio (Windows & Office products, messaging platforms, mobile solutions, iOS platform, etc )
  • Ability to solve problems and analyze situations, i.e. dissect requests, prioritize them appropriately, and identify trends and pattern
  • High aptitude for learning on the job and look for continuous improvement and personal growth
19

Regional IT Support Specialist Resume Examples & Samples

  • Stays current with and adheres to RTI/ITS posted policies and procedures as developed and approved by ITS department directors
  • Serves as a point of contact for regional office/project office onsite and remote end-user related issues. Case-manages incoming incidents by troubleshooting, documenting and escalating incidents and requests as required
  • Maintains hardware inventory via designated asset tracking system(s)
  • Performs installations, repairs, upgrades and/or imaging for laptops, desktops; installs and configures network/local printers, peripheral components and other equipment as required
  • Coordinates and performs software installations and provides basic end user training
  • Performs basic server and network connectivity testing under the direction of ITS Production Support or Engineering (e.g., firewall upgrades, physical cabling repairs and patches, etc.)
  • Configures equipment to enable staff to remotely connect to RTI networks and resources using VPN software and/or SSL/VPN web-based technologies and provides users with training and technical support for remote-access issues (e.g. hardwire/wireless networks, VPN, etc.)
  • Provides support for voice, video and/or web conferences
  • Assists with telephone installations, moves and troubleshooting
  • Supports ITS projects as needed by completing activities onsite or providing input on regional needs. Provides individual and/or group training sessions to increase awareness and enhance end users’ knowledge of ITS’s services, best practices, and procedures
  • Conducts IT-related new hire orientation training
  • Provides recommendations and coordinates technology-related purchases for end-users and business units
  • Schedules and supervises on-site service calls with service providers and vendors
  • Monitors local server hardware and backup systems and perform basic server backup routines as needed
  • Provides ad hoc support for ancillary office equipment (i.e., copier jams, fax machines, etc.)
  • Assists with Help Desk calls and tickets as needed
  • May assume a team lead role assisting the Manager , Regional IT Support with project management of special projects
  • Bachelor’s Degree and 4 years related experience; or equivalent combination of education and experience(NOTE: A bachelors level degree is equivalent to 6 years of directly related experience)
  • Demonstrated knowledge of Active Directory
  • Demonstrated customer-focused “self-starter” with the ability to work both independently and on a team, with minimal supervision
  • Demonstrated written, verbal and interpersonal skills
  • Demonstrated professional demeanor, strong customer relations skills
  • Demonstrated aptitude for understanding and troubleshooting technical problems
  • Demonstrated competency in Microsoft Windows and Office Suites
  • Demonstrated ability to prioritize and perform a variety of concurrent tasks with minimal direction
  • Demonstrated ability to effectively and clearly deliver information to a range of audiences
  • Demonstrated ability to multi-task and effectively manage workload and make wise use of time
  • Demonstrated ability to routinely lift equipment up to 45lbs
  • Able to travel to satellite offices for ITS support needs
20

IT Support Specialist Contractor, Six Months Resume Examples & Samples

  • Provide excellent user experience to 3DS employees needing IT support
  • Troubleshoot issues coming from Helpdesk primary qualification
  • Ensure incident resolution based on SLA for hardware or systems on corporate personal IT work environments
  • Ensure troubleshooting and resolution for local and remote users
  • Propose and administrate additional service for End user (loan fleet management, secure storage management
  • Provide support for software installations
  • Manage urgency and prioritize tickets, understand and follow up on escalations
  • Engage with other teams for more complex requests
  • Writing Knowledge Base articles
  • Ability to work with remote and virtual teams and users
  • Fluency in French, Spanish, or Portuguese is highly desired
  • One additional language other than English, such as (but not limited to), German, Dutch, Italian, Russian, Korean, Japanese, Mandarin, Vietnamese, etc
  • 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law
21

IT Support Specialist, Tech Lead Resume Examples & Samples

  • Independently, oversees DevOps projects, provides technical support, and facilitates completion of Batch, Environment reloads, and DevOps system Availability
  • Reviews assigned change requests and configures a standard operational solutions. Partners with developers to select solutions that meet business requirements while maintaining data center standards
  • Communicate and coordinate with internal team members such as Development, QA, BA, and PM related to Lower Environment Status and Projects
  • Coordinate testing to DevOps projects
  • Ensures Non Production Environment SLAs are met. Monitors all Lower Environment Availability and Troubleshoots issues as required and escalates as necessary
  • Requests software fixes and enhancements from application developers as necessary
  • Monitors and tracks automated batch processing and file transfers. Creates and maintains documentation. Troubleshoots and corrects problems with existing automation and procedures
  • Ability to handle batch cycles for multiple test regions for multiple applications
  • Analyze and Recover failed batch processes and scheduling issues as required
  • Ability to run Mainframe and SQL backup and restore processes and to restart various services in Windows
  • Ensure successful file copies and/or transfers between systems
  • Assist less experienced team members, review their work, and assist in problem resolution as necessary
  • Associates degree in Computer Science, IT or a related field or equivalent work experience
  • 7 years experience in an IT operations or production support environment troubleshooting applications, systems, or networks; or other equivalent IT experience
  • Strong Knowledge of Enterprise Application and Business-to-Business Integration
  • Working knowledge of OS/390/zOS, TSO/ISPF and JCL
  • Working knowledge of CA-7, CA-Autosys, or other similar scheduling software
  • Effective analytical, communication, interpersonal and problem-solving skills
  • Good understanding of Mainframe and Windows platforms
  • SQL a Plus
  • Proficiency using Microsoft Office software products
  • No management experience is required
  • 5% travel required
22

IT Support Specialist, Associate Resume Examples & Samples

  • To serve as a representative of the Technical Services Group to the customer
  • Meet the needs of the customer while maintaining the security and standards of Fiserv
  • Join an established team of professionals
  • Opportunity to learn different areas of current information technology
  • Provide 1st level support for Fiserv Employees
  • Log Service Requests into the Helpdesk Ticketing System
  • Route Service Requests as needed to appropriate personnel
  • Report to management unresolved issues
  • Education High School Diploma or GED
  • Minimum # years’ experience required Six Months to 2 Years
  • Type of work experience required Technical Customer Contact and Support
  • Supervisory/Management experience required None
  • Education AS Technical Degree
  • Certifications A+ Certification; ITIL Foundation Certification
  • Experience 3+ Years
  • Experience in supporting a Microsoft Windows (Server/Workstation) environment
  • Experience in administration of Microsoft Active Directory Users and Groups
  • Experience supporting Virtual Private Network (VPN) remote connectivity including RSA SecurID administration
  • Experience with MS Outlook support and basic administration
  • Aptitude in grasping technical concepts and communicating those requirements and additional information in manners appropriate to given audiences
  • Ability to apply technical skills, knowledge and troubleshooting experience to additional shrink wrapped and proprietary applications and systems
  • Ability to properly document troubleshooting steps and processes in an appropriate fashion
  • 2-3 Years Experience in a technical customer contact environment
  • A+ Certification Preferred
23

IT Support Specialist Resume Examples & Samples

  • Bachelor's Degree in Computer Science/Information Technology
  • Certifications in Microsoft/Cisco/VMware technologies are preferable
  • Excellent interpersonal skills are required for daily customer contact
  • Ability to work effectively in diverse teams
  • Strong analytical and problem solving skills
  • Familiarity with IT Infrastructure technologies/standards such as client and server operating systems, Layer2 and 3 network devices, network cabling specifications
  • Strong customer focus
  • Experience with a broad set of IT technologies, preferably from a highly technical and highly regulated industry (manufacturing, energy, automation)
  • 2-3 years or more experience in an IT service delivery position with a particular emphasis on the installation, configuration, monitoring and maintenance of computer systems and networks
  • Service management and support experience in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
  • Working knowledge of the SDLC methodology and various regulatory requirements relating to IT infrastructure is preferred
24

IT Support Specialist Supervisor Resume Examples & Samples

  • Min 5 years of information technology experience, including 3 years of experience working directly with PC hardware, software and managing teams
  • Knowledge of Microsoft technologies in the enterprise space
  • Basic understanding of ITIL
  • Knowledge of Service Desk tools and processes
  • Demonstrated ability to self-motivate and be flexible within a fast-paced environment
  • Hands on, team player with a proactive bias and optimistic outlook
25

Senior IT Support Specialist Resume Examples & Samples

  • Providing advanced technical troubleshooting of hardware and software issues including root-cause analysis
  • At least 3 years of IT support experience of increasing complexity and challenge
  • Experience using MDM solution – ex. AirWatch
  • At least 2 years of support experience within a Tier 2 support group
  • Proven experience using, configuring, and troubleshooting Apple MacBook in an enterprise environment
  • Extensive knowledge of the following technologies: Microsoft Windows, Microsoft O365, Microsoft Office, VPN and remote access clients, Active Directory, Lenovo laptops, Network Printers, and other peripherals
  • Experience using Apple Management software Jamf
  • Strong experience supporting off-site conferences
  • Project management or project lead experience
  • Understanding of PowerShell and ability to create scripts that automate repetitive manual processes
  • Understanding of Microsoft Service Desk ticketing system
26

IT Support Specialist Resume Examples & Samples

  • Providing level 1&2 local and remote desktop/laptop support in multi-site enterprise environment
  • Monitoring, responding to and resolving service tickets and problem reports received through walkups to on-campus helpdesk, phone, email, and ticketing queue system
  • Troubleshooting system hardware and software incidents including operating system and software application problems
  • Imaging, configuring and installing systems issued to users, decommission retired systems
  • Secure Marvell data and equipment upon departure of employees, including physically securing all IT related corporate property, data backup via EnCase system
  • Updating inventory records via IT Asset management system
  • Process new hire on-boarding and termination off-boarding process
  • Work with Service Desk Manager to create and document internal standards for IT knowledgebase, system configuration, including hardware and software
  • Participate in team projects and collaborate with other functional teams
  • Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility
  • Excellent communication skills and telephone manner
  • Excellent organizational skills and Incident Management experience
  • Strong problem solving and research skills
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Office 2007/2013/20xx
  • Some knowledge of Mac OS and Linux/Unix
  • You need to be a self-motivated achiever who gains satisfaction from providing excellent customer service
  • ITIL Knowledge is desirable
  • Ability to follow team policies, processes and procedures
  • Ability to lift or move up to 50-lbs equipment if needed
27

Regional IT Support Specialist Resume Examples & Samples

  • Providing tier 1 & 2 IT hardware and software support to restaurants, regional office and regional users
  • Ensuring IT issues are escalated to the appropriate higher level IT Support team members when necessary
  • Performing preventative maintenance services through field visits and remote access
  • Providing after hours support through on-call rotation process
  • Ensuring restaurants and regional users are completely satisfied with support services
  • Training restaurant and regional users on basic use of hardware and software
  • Installing IT systems at new restaurants and remodels
  • Attending new restaurant openings
  • Strong customer service, organization, and communication skills
  • Strong process management skills
  • Ability to understand software, hardware, telephony and connectivity
  • Ability to acquire data
  • Ability to focus on objectives while being detail-oriented
  • Two (2) years experience with IT support responsibilities
  • Experience in supporting multi-site restaurants and/or supporting or deploying Point of Sale systems preferred
  • Issue management and facilitation experience preferred
28

Senior IT Support Specialist Resume Examples & Samples

  • Provide technical support to Eurofins North American Laboratory users primarily in the area of front-end devices and maintain users' satisfaction with their IT working environment
  • Maintain the front-end IT infrastructure (Workstations, Printers, Phone System, Smartphones, etc.) and ensure their reliability
  • Local order management of IT equipment and consumables
  • Assume ownership and provide consistent follow-through to assure problems are resolved and respond to last minute requests
  • Develop in-depth Product Knowledge in order to resolve customer questions and issues
  • Follow and further develop standard Service Desk operating procedures
  • Interact with programmers and Infrastructure staff on issues that have been escalated
  • End user account maintenance; including account creation, ongoing maintenance and deletion
  • Document all interactions and problem resolution
  • Undergraduate degree in IT or equivalent industry certifications
  • Three (3) years of experience with Information Technology hardware and software support
  • Authorization to work in the United States indefinitely without restriction or sponsorship
29

Associate IT Support Specialist Resume Examples & Samples

  • Manage all procurement of laptops, desktops, iPads, iPhones and end user accessories
  • Manage the setup and configuration of all end user devices including the operating systems, essential system software such as Microsoft Office, virus protection etc
  • Standardize the configuration for all hardware and software for end user devices
  • Manage and evolve a standard for all end user devices
  • Provide end user support to our internal users via email, phone and with various support tools. Many end users are sales driven and will need non-technical explanations of technical issues
  • Create, change, and delete user accounts in Active Directory per request for on boarding and off boarding employees
  • Management of Office 365 hosted Microsoft Exchange for employee setups
  • Work directly with Human Capital as part of the employee on boarding team
  • Manage vendor relationships for hardware, software and cellular services, optimize the relationships to minimize cost
  • Onsite support in our corporate headquarters for executive management and senior management
  • Acts as on site resource for central IT to interface with as needed to solve infrastructure issues with servers, network and phone systems
  • 1-2 years experience system administration experience in a 100-400+ user environment or for a managed service provider of clients to that scale
  • Hardware technical knowledge of laptops, iPads and iPhones required
  • Hands on ability to upgrade memory and disks (HD, SSD) for laptops and desktops required
  • Detailed technical knowledge in Windows, OSX and iOS required
  • Experience dealing with users from a help desk required. Very strong interpersonal skills
  • Must be able to handle an environment that requires multi-tasking, switching between low level technical hardware tasks to high level planning with different departments on a day to day basis
  • IT experience within a regulated environment (Public company, financial, etc.) desired
  • Experience with Office 365 and SharePoint highly desired
  • Associate (2 – year) or Bachelor (4-year) degree, with a technical major or equivalent desired but experience and strong aptitude will be looked at favorably
30

Senior IT Support Specialist Resume Examples & Samples

  • Monitor and Follow up the open tickets and ensure they are close on time and meet client expectation
  • Self-assigning tickets in queue and help on assigning tickets to an appropriate team member
  • Monitoring daily tasks whether they are running properly, both manually by team members or automatic scripts
  • Keep up to date calls/projects information, plan, schedule, and status with Team Leader
  • Ensure to follow Technical Change Management Procedure when there is any change requests
  • Ensure the team processes keep aligning and consistency with ISO 27001:2013
  • Initiative of team process improvement and services improvement
  • Installing, Managing, and Configuration Windows Operating System
  • Managing, Diagnosing and Troubleshooting Virtual Desktop Infrastructure with VMware View Horizontal
  • Performing upgrades/patches of the system and application to new release levels following as the client requirement
  • Diagnosing and troubleshooting hardware, O/S, software, and service issues
  • Managing & Maintaining McAfee Antivirus and ensure all workstations are always running with latest updates
  • Following Hardware Inventory Management procedure and ensure 100% of accuracy
  • Proactively monitoring the system's health, and ensure high availability of services
  • Managing hardware and software inventory and ensure the inventory is up to date
  • Consulting with users to diagnoses and resolves problems on multiple software or hardware programs
  • Bachelor Degree in Computer Science, Computer Engineering or equivalent required
  • 3-5 years working experience in Enterprise Desktop Infrastructure
  • Experience in virtual desktop infrastructure (VDI) environment is advantage
31

Junior Help Desk / IT Support Specialist Resume Examples & Samples

  • Assists executive-level and management in resolving technical issues on an emergency basis
  • Provides ongoing technical support to House Member Offices using a variety of House approved systems and software. Support will include but not be limited to installation, configuration and troubleshooting
  • Provides remote support via phone, Live Chat and Remote Desktop connectivity
  • Act as an advocate for the Member offices in the resolution of any and all computer-related problems or issues with a focus on prompt resolution
  • Assists in the delivery of services as it relates to installation, configuration and troubleshooting of computer systems, printers and network connectivity, (e.g., Washington to District Office connectivity, Internet, remote access, etc.)
  • Provides hardware imaging, software installation and set-up support
  • Provides mobile device support
  • Assists in developing user documentation/installation procedures
  • Records and documents troubleshooting steps in the knowledge management system
  • Maintains a high degree of technical knowledge in order to act as a subject matter expert for solving user problems that require an advanced level of support
  • Works closely with other Chief Administrative Office directorates, outside resources (e.g., Microsoft) and House approved vendors to support and efficiently respond to user requests and issues
  • Must have the ability to work independently, proactively and within a team environment
  • Must have the ability to participate in strenuous activities and lift a minimum of 25 lbs
  • Performs other official duties as assigned
32

IT Support Specialist Resume Examples & Samples

  • Monitor and Follow up the open tickets and ensure they are close on time and meet client expectation
  • Self-assigning tickets in queue and help on assigning tickets to an appropriate team member
  • Monitoring daily tasks whether they are running properly, both manually by team members or automatic scripts
  • Keep up to date calls/projects information, plan, schedule, and status with Team Leader
  • Ensure to follow Technical Change Management Procedure when there is any change requests
  • Ensure the team processes keep aligning and consistency with ISO 27001:2013
  • Initiative of team process improvement and services improvement
  • Installing, Managing, and Configuration Windows Operating System
  • Managing Active Directory, system security control, & hardening
  • Installing, Managing, and Configuration Virtualization system for example: VMware Vsphere, & HyperV
  • Managing, Diagnosing and Troubleshooting Virtual Desktop Infrastructure with VMware View Horizontal
  • Performing upgrades/patches of the system and application to new release levels following as the client requirement
  • Diagnosing and troubleshooting hardware, O/S, software, and service issues on Wintel
  • Tuning up the system’s performance for the best efficiency of the service
  • Proactively monitoring the system's health, and ensure high availability of services
  • Managing & Maintaining Commvault Backup System to ensure daily backup succession
  • Managing hardware and software inventory and ensure the inventory is up to date
  • Consulting with users to diagnoses and resolves problems on multiple software or hardware programs
  • Bachelor Degree in Computer Science, Computer Engineering or equivalent required
  • 3-5 years working experience in Windows Server Infrastructure and administrator on Windows Server 2008, 2012, & 2016
  • Experience in virtualization environment such as VMWARE vSphere, View Horizontal, is advantage
33

Principal IT Support Specialist Resume Examples & Samples

  • Trouble ticket investigations, root cause analysis, resolution, implementing, measuring, and improving all processes, procedures, and activities required to ensure maximum availability, utility, flexibility, and responsiveness of the production environment
  • Supporting a complex DNS/DHCP/IPAM environment, incident resolution, providing subject matter expertise to other team members
  • Driving improvements and ensuring the highest degree of resilience and top tier support
  • Must be able to take ownership of issues and drive through to resolution across a complex, global enterprise environment
  • Must have strong understanding of internetworking technology principles with demonstrated expertise in IPV4/IPV6, DNS/DHCP, BIND
  • Experience with Infoblox is preferred and QIP a plus (or other platform), strong knowledge of scripting in shell & Perl
  • Configuration, Support and Problem Resolution for DNS, IPAM and DHCP
  • Interact with outsourced and network vendors to resolve issues
  • Follow ITIL process (Change management, configuration management and Root Cause Analysis)
  • Work with business units to resolve production DNS, IPAM, DHCP issues
  • Ability to Multi-task
  • Ability to be on call for after-hours support
  • 3-6 years of deep technical experience working on IPAM environments
  • High degree of experience in the day to day configuration and Sr. level troubleshooting of IPAM DHCP, DNS, and DDNS
  • High understanding of scripting (Perl, Shell, Korn, Bash)
  • Experience with DNS platforms (QIP, BIND, Infoblox, Bluecat)
  • Experience analyzing DNS Caches (configurations, tuning) and analyzing "time to live" for optimal browsing performance
  • Experience analyzing TC dumps (packet analyzer that runs under the Linux command line and allows the user to intercept and display TCP/IP)
  • Network Protocol experience in DNS/DHCP and IP Management application support
  • Experience in installing, configuring, and troubleshooting IPAM/DHCP/DNS suite of products in a large distributed environment
  • Knowledge of creating & modifying DNS zone files manually (forward and reverse zones)
  • Knowledge and Experience in forecasting IP Address capacity requirements in every type of end user accessible network
  • Knowledge and Experience in managing IP Address dynamics in a large enterprise environment
  • Experience in monitoring address utilization to manage capacity of IP Address space
  • Experience with IPv6
  • Experience working across multiple disciplines (Servers, Desktop, LAN, WAN)
  • Experience working in a fast paced environment and be on call for after-hours issues as needed
  • Excellent communication skills in English
  • ISC DNS Certification preferred, CCNP is a plus
34

IT Support Specialist Resume Examples & Samples

  • Manage the inventory tracking of all computing devices used by Top Management and Pas
  • Coordinate all computing devices purchases for Top Management and Pas
  • Constant look-up and evaluate new computing devices or latest IT gadgets for Top Management
  • Assist team with other duties required to maintain the Top Management Support operations smoothly
  • Expert on knowledge tools, client management tools, mobileiron and remote control software to help resolve at least 90% of incidents reported by Singtel Senior Management
  • Needs to quickly diagnose triage issues and deliver a high level of Top Management service
  • End to end ownership to work across service partners or other deep-level support to ensure Top Management incident is been resolved promptly
  • Frequently lookup for any methods and procedures that could help to drive up the productivity and efficiency in Top Management Support operations
  • Top Management support reporting and data analysis to identify improvement areas, partnering with service owner on continuous service improvement
  • Supervisory role on Top Management Support outsourced contract staffs that involves
35

IT Support Specialist Resume Examples & Samples

  • Experience in systems support and operations, including LAN administration, PC and User support
  • Excellent problem solving and communications skills
  • Specific experience is required in one or more of the following areas: Hardware (Intel-based equipment),
  • Software (PC based operating systems and applications); Networks (Windows), and others
  • Familiar with standard IP-based networking topologies, networking hardware and exposure to network standards, and network protocols
  • Fluent English
36

IT Support Specialist Resume Examples & Samples

  • Providing Telecom and Conference Room support
  • Perform other duties as assigned
  • Strong knowledge of WebEx, and Cisco Unified Communications Manager
37

Junior Help Desk / IT Support Specialist Resume Examples & Samples

  • 3 years minimum experience in IT call center environment
  • 3 years minimum experience with Microsoft Windows and Office
  • 3 years minimum experience supporting Mobile devices IOS, Android, Blackberry
  • 2 years minimum experience with MAC OS
  • 2 years minimum experience supporting clients using remote access software
  • 2 years minimum experience supporting remote connectivity (VPN)
  • Related IT certifications preferred but not required
  • Related College degree preferred but not required
38

Principal IT Support Specialist Resume Examples & Samples

  • Support of production LAN/WAN firewall environment
  • Apply global information security office network access standards and security zone standards to build firewall rule policies in respect of production support and change requests
  • Work as a key member of Network Support team with broad knowledge of currently supported firewall and VPN technologies
  • Support of firewalls to support functions like Partner Site to Site VPN connections, application deployments, lab separation and internet egress
  • Supports the firewall infrastructure. Be engaged with engineering for project related work or needed changes to environment as needed
  • Provide Level 3 support for Operations during business-critical incidents requiring knowledge of incident management, change management, troubleshooting methods & tools, log review, monitoring, alerting & reporting. This will include interfacing with Data Center Operations teams when end to end client server troubleshooting is required
  • Strong skills in technical documentation
  • Experience in editing/maintain technical documentation, ability to read and interpret network diagrams and knowledge of trouble ticketing
  • Demonstrate an understanding of role of firewall in different situations including application delivery, lab separation and internet egress
  • Strong knowledge of the operation of Juniper Netscreen/SRX, Cisco ASA/Firepower/FTD, Juniper/Pulse Secure VPN and their limitations and deployment scenarios,
  • Experience in using sniffers and packet captures to resolve production issues
  • Demonstrated expertise of networking knowledge including a thorough understanding of the OSI model through TCP/IP layers 2 through 7
  • Strong understanding of Juniper Network and Security Manager NSM, JunOS Space, Cisco ASDM, CSM for delivery of uniform global policies across multiple firewalls for security and policy management including device configuration
  • Understand how business application requirements drive Firewall policy and rule sets
  • Ability to work with business requestors to translate business requirement, match against security polices and convert into firewall rule sets
  • Good understanding of ACL’s and when they would be deployed to compliment or in place of firewalls
  • Familiarity with Juniper VPN technologies including Netconnect and JunOS Pulse client deployments, SA-6500 and MAG-4610 platforms, clustering of those technologies as well as proxy of authentication to external systems e.g. RADIUS and LDAP/AD is a plus
  • Any exposure to Checkpoint, Cisco ISE, F5, Bluecoat, NSPM via Tufin, Skybox, AlgoSec technologies is a big plus
  • Vendor security certifications, including CCSA, CCSE, JNCIS, and JNCIA is a plus
  • Good spoken and written English, Good Communicator, and comfortable in speaking with Senior Management
39

IT Support Specialist, Associate Resume Examples & Samples

  • Report status of technology issues through various tools such as Numara, Classroom Status Board, R&R, and other communication tools. Support resolution of Help Tickets for technology requests or incident reports
  • Procurement and maintenance of products, supplies and inventory lists, including maintaining PCard transactions/logs for preparation of tech fee proposals and other funding sources
  • Provide equipment demonstrations of devices and services including tours of IT/AV enabled spaces. Maintain customer and vendor relationships
  • Direct student and temporary employee support of IT/AV enabled spaces