Technology Support Specialist Resume Samples
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Technology Support Specialist Resume Samples
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ET
E Tromp
Edison
Tromp
520 Schaefer Pike
Philadelphia
PA
+1 (555) 202 3499
520 Schaefer Pike
Philadelphia
PA
Phone
p
+1 (555) 202 3499
Experience
Experience
Detroit, MI
Technology Support Specialist
Detroit, MI
Trantow and Sons
Detroit, MI
Technology Support Specialist
- Maintain a framework for receiving, triaging and responding to technically oriented requests in a tight, often life impacting, timeline
- Acting as point of contact during app testing or deployment
- Working directly with Media group to solve technical problems and documenting each issue to expand our knowledge base
- Working with 3rd parties to track progress and outstanding issues
- Replace and repair computer equipment, as well as testing and evaluating new technology
- Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
- Preparing and enhancing support- or end-user documentation
Boston, MA
Information Technology Support Specialist
Boston, MA
Keeling, Bins and Goyette
Boston, MA
Information Technology Support Specialist
- Develop trends by monitoring and analyzing incoming calls, problems and support requests
- Dealing with queries by following departmental procedures for fault resolution
- Working on a rotation system to assist with new hire setup and onboarding
- Arranges for and/or prepares equipment for shipping/receiving
- Perform new user IT training and communication of IT policies and standards
- Maintain adequate knowledge of operating systems and application software used to provide a high level of support
- Imaging PC’s and basic IMAC responsibilities in a high volume environment
present
Boston, MA
On-site Information Technology Support Specialist
Boston, MA
Rogahn and Sons
present
Boston, MA
On-site Information Technology Support Specialist
present
- Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing
- Ensures software and hardware standards are adhered to at all times based on guidance from Corporate
- Contribute to the development of policies and procedures
- Ensuring software license compliance with all installed software
- Responsible for imaging workstations using the standard images
- Maintains and adheres to current system security policy
- Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Webster University
Bachelor’s Degree in Computer Science
Skills
Skills
- Eagerness to grow professionally and a willingness/ability to self-direct professional growth
- The ability to communicate clearly and effectively to persons with various levels of technical ability and experience
- Ability to create system documentation, training documents, knowledge-base articles, and end-user instructions
- Excellent attention to detail
- Ability to work with clients and vendors on troubleshooting issues
- Excellent written and verbal communication skills
- Demonstrated ability to prioritize incidents being worked on and communicate those priorities to end users as necessary
- Feel comfortable with presenting between a small to large audience
- Excellent communication skills
- Excellent communication, interpersonal, organizational, and time management skills
15 Technology Support Specialist resume templates
Read our complete resume writing guides
1
OSS Technology Support Specialist Resume Examples & Samples
- Under limited supervision, provide after-hours service for escalated issues from the IT Service Desk or supervisor
- Perform the installation, configuration and testing of complex firm hardware. Supervise/complete new hire processing (account requests, verification, and complex equipment configuration)
- Perform complex software troubleshooting and contact service providers for problems. Supervise/provide complex off-site support for client functions/meetings
- Provide leadership assistance for the deployment of hardware and software
- Facilitate technical event support
- Build and maintain working relationships with Ernst & Young’s national office contacts. Work with the national organization to diagnose problems with WAN routers and circuits, and assist with router upgrades
- Work independently on small projects. Assess the special needs of local area offices and engagements, and respond appropriately
- Lead project teams within the scope of the project or specialization. Develop technical support expertise with less experienced staff members through knowledge sharing
- Respond to telephone inquiries concerning support requests, systems status, and network connectivity. Resolve hardware/software problems. Identify sources and trends of technical problems to prevent future occurrences
- Act as a peer group leader to and help train help desk analyst staff. Serve as an escalation point for difficult problems and complex inquiries. Ensure client satisfaction. Serve as a backup to the supervisor
- Assist in developing and maintaining effective internal relationships with business unit technology leaders. Understand business requirements/needs in order to identify/implement new software solutions which will improve client service and capabilities
- Manage technology asset management for the assigned locations (procurement, receiving, shipping, inventory, asset assignments)
- Working as a technology support project leader, ensure that appropriate tools, techniques, and standards are being utilized
- Anticipate and respond to complex technology support issues
- Oversee or participate in local, area or nationally defined projects
- Leverage multiple resources, coordinating team initiatives in order to meet customer needs
- Document and track the status of inquiries coordinate appropriate responses, and follow-up to ensure client satisfaction
- Perform software upgrades and testing
- Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence
- Provide technical guidance and consult with various Information Technology (IT) and customer stakeholders
- Excellent interpersonal, communication, organizational, and project management skills
2
Technology Support Specialist Resume Examples & Samples
- Assist with provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees
- Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences
- Perform asset management responsibilities as assigned by supervisor
- Assist with IT tasks related to office moves, buildouts and relocations
- Maintain a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents
- Excellent communication, interpersonal, organizational, and time management skills
3
Technology Support Specialist Resume Examples & Samples
- Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) in accordance with firm policy and IT Service processes
- Operate as "remote hands" for other IT functions, such as Telecommunications and Networking
- This role receives direct oversight from a supervisor, with regular contact to monitor and assign activities
- A bachelor's degree in Computer Science or a related discipline; or equivalent work experience
- Approximately 1-2 years of experience in a corporation environment
- Must have customer service experience (such as retail or service industry)
- Must be available 24/7 for support
4
On-site Services Technology Support Specialist Resume Examples & Samples
- Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents
- Flexibility to travel when needed
- Under minimal supervision, provide after-hours service for escalated issues from the Service Desk or supervisor
- Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) in accordance with firm policy and IT Service process
- Decision making responsibilities are generally limited to addressing a single end-user issue; need to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary
5
Senior Technology Support Specialist Resume Examples & Samples
- Bachelor’s degree in Computer Science or a related discipline; or equivalent work experience in IT Support
- Extensive technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
- Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment
6
Field Technology Support Specialist Resume Examples & Samples
- Provide timely resolution to problems or escalation on behalf of customer to appropriate technical personnel
- Years of experience: 1 - 2 years
- Experience with Windows Server suite a plus
- Candidate must possess the ability to effectively work in an organized, efficient, neat manner; attention to detail is a must
- Candidate must be available for rotating evenings and weekend on-call availability
- Able to travel to client and outlet sites as required
- Company vehicles are used for field calls, but use of personal vehicles may be required during normal business hours as well. Some offices have limited IT vehicles, some may have none
- Must have clean driving record with no prior alcohol related charges, be able to provide a current MVR, and must possess dependable transportation
7
Technology Support Specialist Resume Examples & Samples
- Install and configure computer hardware operating systems and applications, including VFX software such as Maya, Nuke and Photoshop
- Set up new users' accounts and profiles
- Support London based employees through a series of actions, either face to face or over the telephone to help set up systems or resolve issues working on a number of open cases at one time and working through a problem to completion
- Monitor and maintain London based computer systems and networks
- Troubleshoot system and network problems and diagnose and solve hardware/software faults with Linux, MacOS and Windows
- Replace and repair computer equipment, as well as testing and evaluating new technology
- Conduct electrical safety checks on computer equipment
- Rapidly establish good working relationship with customer group and with colleagues in San Francisco
- Educated to degree level in Computer Science or equivalent
- Experience working in a desktop support role in a deadline driven environment within a film/TV production or new media company
- Experience of networking hardware and configuration
- Experience of Linux/MacOS command-line, scripting and task automation
- Enthusiastic self-starter with exceptional organization skills
- Ability to manage time effectively and continually re-prioritise tasks
- Detailed and methodical approach to trouble shooting and resolving issues
- Team player who will strive to maximize team/department performance
- Excellent understanding of computer hardware and software, e.g. Linux, MacOS, Windows,
- Excellent understanding of VFX software including, but not limited to Maya, Nuke, Houdini, Photoshop
- Familiarity with blade servers and distributed rendering systems
- Familiarity with blade workstations, Teradici portals etc.,
8
Onsite Technology Support Specialist Resume Examples & Samples
- This role receives direct oversight from a supervisor, with regular (at least daily, but more frequently for new hires) contact to monitor and assign activities
- Ability to communicate in English
- Feel comfortable with presenting between a small to large audience
9
Onsite Technology Support Specialist Resume Examples & Samples
- Assist with provisioning and de-provisioning processing, including setting up of hardware/software for new hires, and providing 1:1 training or to a large group and receiving hardware from separating employees
- Investigate, resolve or escalate tickets for non-compliant systems in accordance with firm policy and IT Service process
- Under minimal supervision, provide after-hours or weekend service for escalated issues from the Service Desk or supervisor
- Assist with IT tasks related to office moves, build outs, relocations and acquisitions
- Operate as "remote hands" for other IT functions, such as Telecommunications, Networking and Hosting
- Coordinate repair or installation activities with vendors or providers
- Ability to deliver technology training to EY new hires. The audience size can be between 25 – 100
- Ability to deliver technology training to our internal clients through innovative training and demonstrate executive leadership support
- Effectively communicate a complex technology answer to a non-technical person
- Be patient and work well under pressure to meet deadlines
- Decision making responsibilities are generally limited to addressing a single end user issue; need to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary
- Ability to communicate in English verbally and in writing
- Adapt quickly to changes and ability to support an office solely if needed
- Flexible with changes in hours during busy support season to assist after hours or weekends if needed
- Consultative approach to end users of different ranks
- Must be a team player, ability to adapt to changes quickly, and be an active listener to peers and customers
10
Technology Support Specialist Resume Examples & Samples
- Thorough knowledge of Windows 7/Office 2010 (including Outlook)
- Lotus Notes experience would be an asset
- Certificate/degree from a recognized computer science/support program or equivalent experience
- Ability to travel by car to Dieppe, Fredericton, and/or Saint John every six weeks based upon a fixed support schedule
- Bilingualism would be an asset (English/French)
11
Onsite Technology Support Specialist Resume Examples & Samples
- Think outside of the box and proactively researching solutions and self-education to stay up to date with firm’s technology
- Ask the right questions to customers to help with the resolution or escalation of an issue
- Consultative approach to end users of different ranks to build. Pay attention to detail and experience with communicating to customers with an executive presence
- Experience with supporting mobile applications, Windows 7/10 and Outlook preferred
12
On-site Technology Support Specialist Resume Examples & Samples
- Flexibility to travel when needed between Cleveland, & Cincinnati offices
- Ability to deliver technology training to EY new hires in a one-on-one environments
- Assist with off-site support for firm sponsored functions/meetings
- Excellent written and verbal communication skills. Feel comfortable with presenting between a small to large audience
13
Senior Information Technology Support Specialist Resume Examples & Samples
- High School diploma or equivalent.Bachelor's degree in Computer Science, MIS or related field preferred
- Plan design, build & test multiple components of overall security system processes and complex solutions. Understands complex systems security components. Provides technical support and mentoring to project team members. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected
- Need to be flexible and adaptable in response to changing demands
- Access Administration
- Systems Onboarding and Off Boarding
- User Management
- Healthcare Experience Preferred
- Detail Orientated/ Organization Skills
14
Information Technology Support Specialist Resume Examples & Samples
- Design, build and/or test new systems, processes or services
- Investigate, research and troubleshoot more complex IT related issues
- Perform new user IT training and communication of IT policies and standards
- Perform scheduled departmental audits and report findings to management
- Bachelors degree in Computer Science, MIS or related field preferred
- 2+ years of related field experience
- Windows XP and Windows 7
- Microsoft Office, MacAfee, SCCM applications
- Familiarity with installation and support of laptops, thin clients, desktop and printers
- Imaging PC’s and basic IMAC responsibilities in a high volume environment
15
Technology Support Specialist Resume Examples & Samples
- Customer Service and high availability
- Strong troubleshooting and communication skills
- Presenting information in a manner that is both easy for a lay-person to understand and quantitatively sound
- The MSS will be responsible for original research and analysis that provides insights and adds value to the agency
- Helping other use research/media tools
- Working with key staff to perform upgrades on Media systems
- Working with 3rd parties to track progress and outstanding issues
- Assist with IBM incidents that are stale and work with liaison at Coretech to streamline
- Working directly with Media group to solve technical problems and documenting each issue to expand our knowledge base
- Work with IT Director to learn the fundamentals of Eicoff.com development
- Keep inventory up to date
- 5-7 year experience in similar/applicable position or marketing research-oriented degree
- Bachelor Degree in Quantitative or Technical Field. Marketing/Advertising experience is a plus but not required
- Superior Excel spreadsheet skills (sorting data, pivot tables, graphs, macros)
- IT related background customer support
- Applications: Core Media, Advantage, Lotus Notes, Microsoft Office Suite (Word, Excel, PowerPoint), SmartSuite, ADP, Hyperion, Strata
- Networking: TCP/IP, AppleTalk, CISCO IOS
- Operating System: Macintosh, OS X, MS Windows
- Utilities: Software distribution utilities
- Hardware: PC architecture, MAC Architecture, Server Architecture, Network/Security Architecture
16
Temporary Technology Support Specialist Resume Examples & Samples
- High School Diploma or Equivalent
- Minimum of two (2) years of experience in providing first level technical support
- Customer Service experience with emphasis on inbound phone support, diagnosing customer need and ability to improve customer satisfaction
- Skilled in written and oral communications. Knowledge of business English, spelling, grammar and punctuation
- Some College Preferred
- Working knowledge of Customer Relationship Management (CRM) database systems (Microsoft Dynamics preferred)
- Knowledge of AHA National Emergency Cardiovascular Care Programs products, policies and procedures
17
Technology Support Specialist Resume Examples & Samples
- Efficiently troubleshoot and resolve application or system issues as requested by end users as it relates to the quality of delivered support services
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
- Maintain a dialog with users to continually identify potential problems that could impact data integrity and proactively seek solutions to these problems in order to reduce customer demand for user support services
- Develop solution documentation and work process guides to provide references to assist other team members with resolving issues
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
- Apply diagnostic utilities to aid in troubleshooting
- 2-4 years of related experience of Business analysis and requirements gathering
- Budget and resource management
- Familiarity with .NET applications, enterprise application integration, n-tier architecture
18
Information Technology Support Specialist Resume Examples & Samples
- Collaborate with a team of dedicated IT professionals to support the customers’ mission and objectives
- Implement enterprise network solutions, information assurance, and implementation of the division web portals for content management, systems planning and engineering, network operations and support, and communication and IT planning
- Provide IT support to the Information Manager
- Develop, review, and recommend to the Assistant Chief of Staff/G6 input to the command position on lT requirements
- Provide unclassified and classified reports and briefs shall be prepared and submitted as appropriate for command staff support
- Perform other duties as required by the customer
- 3+ years of experience providing IT to a Department of Defense element
- Currently possess an active TS/SCI clearance
- Proficient in manipulating / resourcing a broad spectrum of IT systems, programs and tools
- Strong briefing and writing skills; ability to work well with teams or individually with minimal supervision
- Demonstrated understanding of MARCENT’s Area of Responsibility
- T experience supporting the USMC
19
Assistive Technology Support Specialist Resume Examples & Samples
- Participate on project teams for the EIT Program, contributing the creation of university-wide standards and providing subject matter expertise
- Provide technology testing as part of initial remediation team focused on updating all UC websites to AA compliance or above
- Support the creation of accessible materials, videos and applications at the request of students with disabilities
- Sustain the Electronic Accessibility Initiative as part of a quality assurance and training team
20
Information Technology Support Specialist Senior Resume Examples & Samples
- Demonstrates regular, reliable and predictable attendance
- Respond to requests for new services
- Document workflow of processes within the organization
- Investigate, research and troubleshoot complex IT related issues
- Identify training needs, perform new user IT training and communication of IT policies and standards
- Act as a technical resource for other IT Support Specialists
- Plan design, build & test multiple components of overall security system processes and complex solutions
- Understands complex systems security components
- Provides technical support and mentoring to project team members
- Relies on experience and judgment to plan and accomplish goals
- Performs a variety of complicated tasks
- 3+ years of related experience
21
Forensics Technology Support Specialist Resume Examples & Samples
- Five (5) or more years working with SQL Server required
- Experience working with other database environments preferred
- Five (5) or more years of data analytics and/or eDiscovery project experience preferred
- Proficient in T-SQL language and database query performance required
- Proficient in SQL Server Integration Services (SSIS) and SQL Server Reporting Services (SSRS) is required
- Programming and application development knowledge is preferred
- Prior experience with e-Discovery tools (e.g. Relativity. LAW/EDA) preferred
- Data warehouse and ETL process experience is a plus
- Strong analytical and basic research skills related to the retrieval and organization of high volumes of information
- Solid organizational skills with a focus on details
22
On-site Information Technology Support Specialist Resume Examples & Samples
- Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required
- Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing
- Ensures software and hardware standards are adhered to at all times based on guidance from Corporate
- Contribute to the development of policies and procedures
- Ensuring software license compliance with all installed software
- Responsible for imaging workstations using the standard images
- Maintains and adheres to current system security policy
- Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels
- Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required
- Account administration and support for Order Entry applications
- Assists with desktop hardware relocation where required
- Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support
- Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions
- Maintain reliable “Hot Spare” Laptop/Desktop systems
- Train and assist end users to effectively utilize the enterprise ticketing system
- Dispose of old computer equipment utilizing approved recycling vendors
- Provide onsite hands on support for devices supported by Infrastructure support teams
- Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment
- Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices
- Provides after hours and round-the-clock support for emergency trouble calls when needed
23
Information Technology Support Specialist Resume Examples & Samples
- High School diploma or equivalent. Bachelor's degree in Computer Science, MIS, or related field preferred
- Required: Operating system familiarity (currently Windows XP and Windows 7)
- Working knowledge of desktop productivity software applications to provide desktop support (e.g., Microsoft Office, McAfee, SCCM applications)
- Familiarity with installation & support of relevant hardware (i.e. Laptops, Thin Clients, Desktops, printers, etc.)
- Imaging PCs and basic IMAC responsibilities in a high volume environment
24
Innovation Experience Technology Support Specialist Resume Examples & Samples
- Providing specific technology support on demonstrations, devices, platforms with emerging and existing technologies (eg. multi-screen delivery, AI, IOT, VR, MR, AR, Robotics) to the IX team during research, design, preparation and events
- Learning and understanding existing and new technologies to provide support and fulfil ongoing requirements of the IX team
- Work with the IX team and across the centre to develop content as required for existing and emerging technology and other technical projects in order to support the work of the IX team
- Be the go to person for full time technology support to ensure smooth running of events; workshops and tours
- Customer focused excited by the opportunity to be part of developing bespoke experiences that represent & show the best of the Centre
- Excellent problem solver, analytical and technically proficient
- Interested in new technologies and new ways of working
- Highly organised and self-starting individual
- Enjoys team based work and getting involved in idea generation
- Structured approach to work with the ability to be flexible when necessary, performing other role related duties when required
- Ability to assess a situations (process, way of working etc.) and suggest improvements
- Credible and comfortable interacting with Senior Leadership
- A bit of creative flair!
- 2+ years’ experience in relevant role; e.g. AV or emerging technology support; engineering; digital content development and event AV technical support
- Excellent MS Office package skills
- Knowledge of Accenture ways of working is an advantage
- Ability to multi-task and support multiple areas of responsibility at the same time
25
Technology Support Specialist Resume Examples & Samples
- Provides customer service and support support via phone and occasionally through email and walk-in for faculty, staff and students
- Creates detailed and accurate description of customer problems, troubleshooting steps and resolutions in the College’ Service Desk Software
- Documents instructions on a variety of common practices for use within the Technology Support Center and/or campus wide as needed
- Installs, troubleshoots and uses a variety of operating systems and software packages
- Demonstrated experience troubleshooting and maintaining Windows and Apple software in a networked environment
- Strong Customer Service experience
26
Information Technology Support Specialist Resume Examples & Samples
- High School Diploma or General Education Development (GED) Diploma required; Bachelor's degree in Computer Science or related field preferred
- Six years of relevant experience in Information Technology
- Thorough knowledge of enterprise network technology
- Understanding of management theory and organizational practices
- Advanced knowledge of data flow, mainframe/client server systems, problem analysis/resolution, and system tuning; experienced with network interfaces and technologies
- Proven track record of managing a diverse technical staff and resources through all life-cycle phases with established direction and standards while maintaining a high level of user trust and confidence
- Excellent interpersonal, communication, and negotiation skills
- Proven team coordination and administration skills
- Proficient MS Office skills and Microsoft Project
- Able to operate with sensitivity, confidentiality and discretion
- Organizational fit for the Thales In-Flyt Experience culture
- Ability to obtain a valid passport with the ability to travel in and out of the United States
- Pass a seven (7) year background check and pre-employment drug test
- Legally eligible to work in the country in which the position is located
- Must be able to work overnight shift and variable work schedules
- Ability to balance administrative responsibilities in addition to supporting the stability of Inflyt production systems and technologies
- Experience managing remote and multisite operations
- Experience supporting a service class network environment
- Experience writing and administering performance appraisals
- Preferred knowledge of IT Service Management change, incident, and request platform or similar IT industry service management tools
- Preferred knowledge of IT industry-based network management tools
- Ability to lead high-priority IT events to resolution by coordinating engineering teams, vendors, and business units on technical conference bridges
- Preferred experience with or understanding of ITIL concepts. ITIL certifications, a plus
- Able to work variable shifts based on organizational needs
- Strong project management experience
27
Technology Support Specialist Resume Examples & Samples
- Minimum of three (3) years of experience in the customer service field or call center environment
- Ability to develop alternate solutions and make sound decisions
- Maintain comprehensive knowledge of the entire ECC product portfolio to meet the breadth of customer needs
- Ability to work in a collaborative work environment
- Computer experience with proficiency in Microsoft Office™ products (Word, Excel, Access, PowerPoint and Outlook)
- Contract processing (administration/maintenance) experience is a plus
- Conceptual and functional knowledge of service agreements/contracts
- General understanding of legal principles of contracts and agreements
- Background in the healthcare industry a plus
- Working knowledge of Customer Relationship Management (CRM) database systems (Seibel preferred)
28
Sales Technology Support Specialist Resume Examples & Samples
- Experience working with Sales and IS Data Support
- Experience with interpretation and creation of reports using various data sources
- Experience in delivering data and communicating meaningful metrics
- Demonstrates intermediate to advanced proficiency levels in: Microsoft Excel, Word, and PowerPoint, as well as Data Warehouse and Business Writing
- Ability to exercise good judgment, problem solving ability and resourcefulness
- Excellent oral, written, presentation and interpersonal communication skills to effectively interact with sales and sales management
- Skill set that includes command of working independently, setting priorities, handling multiple tasks with concentration, speed and accuracy to meet deadlines
- Leadership skills that drive/ motivate Sales AEs without having direct supervisory responsibility
29
Information Technology Support Specialist Resume Examples & Samples
- Provide Tier 1 & 2 IT support to our end users
- Respond to requests for technical assistance in person, via phone and electronically
- Give end users a predictable, caring connection with the Technology Services Team
- Appropriately manage expectations with end users by setting reasonable deadlines
- Ensure that tickets are resolved in a timely manner
- Clearly document support activity in each ticket
- Redirect problems to appropriate resources or escalate situations requiring urgent attention
- Stay current with technology and associated changes and/or updates
- Follow existing policies and procedures; update as necessary
- Maintain internal FAQ / KB articles
- Working on a rotation system to assist with new hire setup and onboarding
- Provide after hours on call support - on average 1 week every 2 months
- Excellent customer care skills with a “delight the customer” mentality
- Strong interpersonal, communication and organizational skills
- A knack for problem solving with the ability to maintain composure and focus while troubleshooting
- Experience in troubleshooting PC hardware issues on Intel platforms
- Experience using and supporting Microsoft Windows XP, 7 & 10
- Experience using and supporting Apple Macintosh, Mac OSX 10 and iOS
- Experience using and supporting Microsoft Office 2010 and above
- Experience in a corporate IT support environment
- Strong analytical, troubleshooting, problem-solving and performance tuning skills
- Ability to work in a team environment and also independently with minimal supervision
- Strong desire for career growth, professional development and learning new technologies
30
Customer Logistics Technology Support Specialist Resume Examples & Samples
- Become functionally proficient in all Supply Chain and Logistics related applications supported by the team
- Proactively communicate/collaborate with internal and external customers/vendors to resolve issues and suggest process or functional improvements
- Trouble shoot daily production issues with applications (OTM, EBS, EDI etc…)
- Provide support, documentation and training to users
- Configure, setup and modify applications to support operational business requirements
- Assist in the design and implementation of transportation and logistics strategies
- Test new functionality and play a significant role in implementations
- Monitor production environments and respond accordingly as needed to support operations
- Must be flexible to work at night or on weekends at times depending on the severity of the needs, so being on-call is a must to support the production environment and keep operations running
- Education: High school graduate or G.E.D. required; college preferred, particularly within Supply Chain field and/or Computer Science/Information Technology
- Years of Experience in Field: 1-2 years’ experience in transportation industry, preferably utilizing Transportation Management Systems (TMS), EDI and or ERP systems
- Excellent computer background required
- Managing/modifying and uploading data into the system using CSV files
- Savvy with web-based software programs
- Ability to quickly learn and adapt new programs and processes
- Knowledge of carrier rate structure and management; previous experience implementing new processes and procedures into a TMS
- Excellent organization, planning skills, and analytical skills
- Ability to multitask and manage a number of projects at the same time including the daily support of operational needs as they pertain to the TMS
- Ability to analyze daily support issues in TMS system and its interactions with related systems and provide solutions with high sense of urgency
31
Field Technology Support Specialist Resume Examples & Samples
- Provide Technology support for Ticketmaster clients, Retail Locations and Live Nation O&O venues. This includes but is not limited to Ticketmaster products (Point Of Sale & Access Control), networks wired / wireless, and Food and Beverage systems
- Experience with cable testing equipment, tone generators for cable tracing, and multi-meter devices
- Experience in LRE technologies and fiber converters also helpful
- Candidate must be available for evenings and weekend on call availability
- Applicant must have a dependable vehicle available to use for work
32
Senior Technology Support Specialist Resume Examples & Samples
- Provides inside and outside office technical support for products and applications. Works across sales channels (indirect and direct), functions such as Marketing and Supply Chain, other Business Units such as International Products and with all customers
- Does coordination role between technology, field sales and customers on product stewardship, product integrity related issues and general quality concerns
- Monitors competitive product information and feeds to marketing and technology
- Identifies up-sell and value enhancement opportunities and feeds to sales representatives for follow up and potential sales leads
- Involved in customer and front line sales representative training on product and application fundamentals including oil analysis interpretation and replacement products
- Finished Lubricants representative for sales and marketing part for ISO 9001 certification. Work with Supply Chain to maintain ISO 9001 certification
- Manages product trial runs to demonstrate proof of performance such as extended drain interval, engine durability at customer sites so that results from product trial runs can be used to develop product testimonials for our marketing materials (VDOs, leaflets, brochures etc.)
- Acts as company representative dealing with outside organizations including government authorities such as Ministry of Energy (MOE), Thailand Industrial Standard Institute (TISI) as well as non-government organizations such as JAMA (Japanese Automobile Manufacturer Association) for all technical related matters
- Bachelor’s degree in Engineering (Mechanical or Chemical) or Chemistry, Masters preferred
- At least 8 years of work related experience (preferably additives and lubrication)
- Background and exposure from various applications in lubricants, additive and chemical industries is a plus
- Strong leadership, organization skills, and interpersonal skills
- Demonstrated planning, strategic thinking, and analytical skills
- Strong communication skills in in Thai and English
- Proficient in Microsoft PowerPoint, Word & Excel
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Technology Support Specialist Resume Examples & Samples
- Provide support and maintenance for in-classroom content delivery technologies as needed
- Answer inquiries and provide technical support and troubleshooting of desktop, laptop and tablet systems hardware and software, network, printers, phones and mobile devices
- Assist with the installation, configuration, and deployment of software on new desktops, laptops and tablets
- Read technical manuals, confer with users, and conduct computer diagnostics, when needed, to investigate and resolve problems while providing technical assistance and support
- Manage intake of and document service requests, issues, and resolutions in the college help management system
- Provide on-site support for those on campus and remote support for those at non-local locations
- Identify incident trends and recommend preventative solutions
- Assist with maintenance, configuration and management of user accounts and permissions on various systems as needed
- Track/monitor system performance and activity; create, manage and respond to alerts
- Perform software installation and upgrades
- Maintain an accurate and up-to-date inventory of end-user computer hardware & related equipment
- Assist with the training and mentoring of IT student workers
- Assist with the development and delivery of training for classroom technology and related equipment
- Excellent computer skills and strong knowledge in Microsoft Windows 7, Windows 10 and Microsoft Office products
- General knowledge of a variety of technologies/software and how they integrate together; including, but not limited to servers, desktops, networking equipment, printers/copiers, videoconferencing, remote desktop control tools, instant messaging, email, Microsoft Windows server/desktop platforms, SharePoint, etc
- Experience configuring mobile devices
- Ability to work well collaboratively with a wide range of people, with varying degrees of technical knowledge
- Excels at operating in a fast pace, community environment
- Collaborative work style and commitment to get the job done
- Knack for problem solving, troubleshooting, and root cause analysis to determine the source of complex operating errors and deciding how to respond
- Critical thinking skills; ability to use logic and reasoning to identify pros and cons of alternative solutions, conclusions or approaches to problems
- Active learner who understands the implications of new information/facts for both current and future problem-solving and decision-making
- Associates degree in computer science, software development, project/process management domains or a related scientific field or comparable experience is required
- Appropriate certifications are preferred: A+, MCDST, MCITP, MTA, or equivalent
- The ability to communicate clearly and effectively to persons with various levels of technical ability and experience
- Prolonged sitting, frequent standing, bending, stooping, and occasional lifting up to 50 pounds
- Normal range of hearing and manual dexterity sufficient to operate keyboard, telephone, and other office equipment as needed
- Ability to work under stressful conditions and to be on call and work after-hours from time to time to resolve IT related crisis situations and/or to provide support for after-hours and weekend events
- Experience providing technical support for Microsoft, Apple, and Google Operating systems
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End User Technology Support Specialist Resume Examples & Samples
- Provide technical support to the San Antonio operations office employees. Respond to employee questions and issues regarding computer systems and software, phone systems, mobile devices, and other technology systems. Utilize existing IT management systems (ServiceNow, eRequest, Change Control, AB Buyer, etc.) to manage delivery of services and solutions. If necessary, coordinate resolution with other internal IT groups and vendors and ensure follow-up. (30%)
- Perform installation and maintenance of computers, thin clients, and virtual machines and related hardware. Install and support desktop IP telephony and telecommunications equipment. Perform moves/adds/changes for all desktop and telephone hardware as needed. Troubleshoot equipment usage as necessary. (20%)
- Coordinate efforts with technology staff from other regional offices and the EUT/GSDM department. Act as liaison between the staff and these IT groups. Communicate the technology needs of all offices for which you have responsibility to the appropriate parties. Keep your manager, local business management, and EUT team apprised of technical issues for the affected offices. (20%)
- Perform local network and server administration tasks for a Windows 7 network. Assist diagnosing and resolving server and network related issues and replace local communications room hardware. (10%)
- Stay apprised of new technologies and trends in the technology industry, with a view to providing more comprehensive technology-related services to the office. Act as a technology information resource for the staff and management. (10%)
- Understand the evolving technology needs of the business units in the offices of support. Provide custom technology-based solutions for the office as needed. Provide training for staff on software/technology issues on a regular basis. (10%)
- Provide daily metrics of problems and resolutions activities using IT management systems ServiceNow and eRequest
- Bachelor’s Degree; Computer Science or Engineering degree preferred
- 1-3 years working experience. 1+ year experience in desktop support or related experience
- Client facing support experience preferred
- Excellent interpersonal and communication skills, troubleshooting abilities, a strong ability to self-manage, prioritize, and multi task are essential. Maturity and professionalism to work directly with high level, often executive level, business and technology employees
- Strong technical skills and experience on multiple computing platforms (Thin Client, VDI, Windows 7/10, Mac). Experience with networking, client-server environments, Microsoft Exchange Server, mobile device administration (iPhone/Pad, Android, Blackberry), IP telephony, and internal and external video conferencing systems required
- Knowledge of Windows Server. E.g. folder redirection, roaming profiles, distributed file system (DFS), permissions and shares
- Strong knowledge of Windows 7 & 10 OS and PC hardware & peripherals
- Knowledge of Virtual Desktop Infrastructure (VDI)
- Strong knowledge of Apple, Android, and Blackberry mobile devices
- Knowledge of Microsoft Active Directory and Active Roles interface
- Knowledge of Cisco desktop phones and features
- Product management experience; Willingness and ability to lead or participate in firm-wide projects
- Experience with financial services Operations department
- Conducting technology training experience
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Technology Support Specialist Resume Examples & Samples
- Manage end-user inquiries: Engage with end-users/requestors in a professional, friendly, and helpful manner to assess their problem. Qualify the urgency and nature/root cause of their error to take one of the following actions
- Resolve the issue: build your knowledge and/or research relevant documentation to resolve level 1 inquiries which are defined as: authorization requests, security issues, app installation or configuration challenges, system pre-requisite checks, general navigation queries, information access, basic system administration, general process and tool logic
- Promote: understand the business context in order to proactively promote the next step in the process, the best technology, or the right action to proceed with – therefore driving adoption of technology while providing support to the business that can benefit all the way to our end-customer
- Quality & dispatch the ticket: understand internal and automated workflows to correctly assign or triage tickets that need further expert involvement. Clearly formulate and summarize any steps taken or input collected in order to accelerate L2 Support engagement and facilitate the end-user engagement
- Follow-up on any dispatched tickets that are remain sitting in the queue for too long. Maintain back-end entries, reopen and/or close the ticket in the system for accurate reporting
- Coordinate multi-channel support: Tickets/inquiries are generally submitted directly via the automated SSF ticketing system. Leverage this system to prioritize, assess, submit, complete, dispatch, or close inquiries. Related end-user channels may also include chat or phone, in which case you need to create the ticket on behalf of the end-user
- Stakeholder/End-user Communication: Respond to internal (or external) stakeholders and manage expectations in a professional and supportive manner. Communicate efficiently in a virtual - often workflow or email-oriented - set-up towards joint success. Share positive experiences and build on learnings
- Supporting/ad hoc tasks: Contribute to team projects that enable the overall efficiency and effectiveness of the L1 support team. Projects and tasks may include but are not limited to
- Preparing and enhancing support- or end-user documentation
- Testing or detecting SSF infrastructure and automation or team internal process enhancements
- Onboarding new team members
- Acting as point of contact during app testing or deployment
- Preparing or delivering virtual (end-user or support internal) enablement
- Champion system use/automation: Enable end-users to leverage systems or applications, be self-efficient, and access the right support channels. Execute on their behalf where relevant, support migrations, and anticipate escalations, by informing management. Collect reoccurring issues, report on frequent errors, and recommend solutions as needed
- Ensure data stewardship including data creation, data enhancements, or maintenance. Maintain tools or systems for tracking, processing, or reporting. Stay compliant
- Serve as vacation/illness back-up – Level 1 team members may be required to work shift times during weekend on quarter ends. They can also be asked to step into Level 2 positions upon long-term illness or shortfalls in specific regions if they have acquired the necessary skills
- Quality of service – measured through end-user pulse check surveys in SSF
- Efficiency – volume of ticket resolved in a suitable time (L1 SLA varies between 1-2 hours initial response time)
- Team success & one team mentality
- Customer-service attitude: polite, helpful, quality-oriented and inquisitive
- Comfortable in working on repetitive (technical) tasks, with workflows or ticketing systems
- Analytical skills: asks the right questions to identify the best solution path
- Multi-tasking/ prioritization skills
- Works well in virtual environments; knows how to build their network
- Education: Bachelor degree or equivalent working experience
- Career: 2+ year experience in supporting roles can be of benefit
- Experiences with CRM or other sales technology can be a benefit
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Information Technology Support Specialist Resume Examples & Samples
- Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in Company accident prevention and safety improvement activities
- Respond to all customer requests courteously and professionally, in a timely and responsive manner. Maintain a clean, professional personal appearance at all times, meeting all Company standards for professional appearance
- Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy
- Performs root-cause analysis to identify issues
- Perform help desk support for ticket response and resolution
- Provide support for Apple and Android devices
- Diagnose and evaluate hardware failures on personal computing equipment
- Support ShoreTel VoIP phone system
- Complete hardware, software, reassigns, and surrender requests
- Escalate issues to appropriate technical personnel when necessary
- Maintain company and product confidentiality
- Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency
- Technical Troubleshooting - Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems
- IT Incident Management Process - Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems
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On-site Information Technology Support Specialist Resume Examples & Samples
- Provides secondary on-site workstation support and knowledge transfer to the Desktop/Laptop support team
- Responsible for and/or assists in special projects as assigned
- Dispose of old computer equipment utilizing approved vendors in compliance with environmentally friendly recycling processes
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Technology Support Specialist Resume Examples & Samples
- Experience and ability to configure and solve complex issues using PC and Mac based systems across different geographical areas on-site and remotely
- Experience provisioning accounts and troubleshooting Google Apps, Active Directory, Office365, Okta
- Ability to open, track, and close customer tickets using JIRA
- Experience providing direct technical support and problem resolution to users via on-site, phone, and video technology. JAMF/Airwatch Device Management Administration a plus
- Experience providing support for video/meeting/teleconference call set-up and administration
- Experience working within a knowledge management and documentation management environment
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Internal Technology Support Specialist Resume Examples & Samples
- Core Mission 80’s
- Specific experience with Lync (Enterprise) 2013 or S4B 2016 from an administration point of view
- Specific experience with Office365 from an administration point of view
- Interest in leading-edge home automation/awareness technologies, such as Nest, Sonos, Control4, SmartThings, Amazon Echo
- Familiarity with LogMeIn, WebEx
- Cisco – networking or VoIP
- Lync Room System (LRS)
- OneNote troubleshooting
- Lync Troubleshooting
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Academic Technology Support Specialist Resume Examples & Samples
- A basic foundation of knowledge and skills in technical information systems and application program packages. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study
- Experience with Moodle and Canvas and associated academic technologies
- A basic understanding of the standard principles and terminology associated with Instructional Design
- Experience in multimedia systems
- Experience with HSU's Academic technology environment from both an instructor and student perspective
- Ability to apply consultative skills to assess faculty and student needs and provide appropriate support
- Knowledge of information technology systems and/or applications, including campus wide systems and multimedia environments and access procedures
- Ability to integrate multiple applications and/or systems
- Comprehensive knowledge and demonstrated expertise in the use of a wide variety of web and multimedia development software
- Proficiency using standard academic technology. Examples include synchronous and asynchronous learning technologies such as a learning management system (e.g., Canvas), Photoshop, Zoom, Camtasia and other related learning technologies
- Ability to analyze data requirements and research data availability and access methods
- Knowledge of data administration principles and techniques
- Ability to coordinate and implement data exchanges and conversions
- Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation
- Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions. -The incumbent must have a strong commitment to customer service, be proactive, and self-motivated in order to support the diverse needs of faculty and student
- Ability to support and participate in multiple projects, and to work collaboratively with faculty and staff as part of an interdisciplinary team
- Ability to communicate effectively with diverse populations
- Letter of Interest
- HSU Employment Application
- Resume or Curriculum Vitae
- Contact information for at least three professional references
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Technology Support Specialist Resume Examples & Samples
- In-depth training development and delivery experience in at least three (3) of the following modules in SAP: FI, CO, PM, PS, MM, CM, FM, & TE
- In-depth knowledge of Workplace Performance Builder (WPB)
- Knowledge of instructor-led course delivery, instructional design and adult education methodology
- Extensive knowledge of Microsoft Office
- Thorough knowledge of the principles and techniques of computer applications and documentation
- Experience in learning solution (instructional design and development of multiple types of instructional materials (e-Learning, instructor-led and simulations)
- Creating, entering and maintaining training data in a training client
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Technology Support Specialist Resume Examples & Samples
- Supporting critical infrastructure access and control services
- Working knowledge of configuration, operation and troubleshooting Windows and Linux Servers
- Experience with installation and management of LAN/WAN infrastructure including switches, firewalls, DHCP, etc
- Experience administering desktop computers, printers, phones, personal digital assistants, smartphones, software deployment, security updates and patches
- Professional verbal and written communication skills
- * DEGREES MUST BE RECEIVED FROM APPROPRIATELY ACCREDITED INSTITUTIONS ***
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Sales Technology Support Specialist Resume Examples & Samples
- Bachelor’s degree in Information Technology, Business Information Systems or related field
- One year of experience in a related position
- Knowledge of customer relationship systems
- Knowledge of Mobile technology/hardware and its use by sales personnel
- Experience with pivot tables and extracting data from databases
- Ability to understand, diagnose and solve the root-cause of technical and business problems
- Ability to understand technical concepts and communicate them in a manner that customers can understand them
- Ability to quickly acquire new technical skills and work with new systems
- Strong communication skills - both written and oral in a wide variety of audiences
- Excellent customer service and relationship building skills
- High level of initiative and drive – ability to prioritize projects and tasks to create focus and to consistently meet and exceed goals
- Strong organizational skills – ability to organize people, activities, and processes to be effective and create efficiencies
- Willingness and ability to work in a team-oriented environment
- Ability to perform with minimal supervision in a fast-paced, dynamic environment
- Functional understanding of modern customer service tools such as call monitoring, ticket tracking, customer profiles, etc
- Knowledge and experience with LEAN processes
- Experience with Quality Assurance
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Information Technology Support Specialist Resume Examples & Samples
- Assists Lead IT Support Specialist with managing, supporting and troubleshooting local-area and wide-area connectivity. Oversees and provides Active Directory security/distribution group and computer/email account dispensation. Provides file server and printer access, security and password administration. Implements new hardware, software and security systems for both wired and wireless connectivity as well as Bitlocker encryption and recovery
- Assists Lead IT Support Specialist and collaborates on major projects, organizing tasks and deadlines. As part of a 3-person team manage, troubleshoots, secures and supports 500+ computers (pcs as well as MACs) and employees (in the Versailles office as well as Lexington) while also supporting the ever-growing sector of remote and field staff. Utilizes Group Policy, KACE, SCCM and other technologies available to manage remote deployments of software, security updates and patches. Provides MFD printer connectivity utilizing Equitrac print manager as well as front line user and technical support for client-server applications. Processes user requests, provides direction and support, training, troubleshooting and problem resolution for desktop technology (voice, data and video) as well as a growing platform of over 300 mobile devices (iPhones and MiFis) plus the everincreasing addition of iPads, Surface Tablets, etc
- Assists Lead IT Support Specialist with coordination and oversight of contract staff and vendors for procurement of materials and services relating to: (1) the daily operation and maintenance of voice and data. Works with contracted technology solution provider to manage switch/port data VLAN configuration and voice accounts. (2) Collaborates with appropriate vendor on cabling requirements and location restrictions for office reorganizations and redesign. (3) Coordinatse with a variety of other vendors pertaining to needs for both the System Office campus as well as the James Court location in Lexington (AV requirements, Security Cameras, HVAC Systems, Velocity door access, Line of Site networking for road signage, digital messaging system for internal communications, etc.)
- Manages account access requests, message broadcast population and access as well as user notification preferences for the System’s Safety Notification Alert Process (SNAP)
- Evaluates end user requests for security access as well as non-essential hardware / software installation. Ascertains the validity of the request, assesses the risk and determines what impact (if any) installtion will have on network and desktop security and stability
- Assists the Lead IT Support Specialist in making recommendations and obtaining quotes for upgrading multi-media equipment (specifically for the President’s Board and Cabinet Rooms as well as the Conference Center) to ensure KCTCS stays current with cutting edge technology
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Academic Technology Support Specialist Resume Examples & Samples
- Bachelor’s degree in a relevant field
- Minimum three years of experience in a technical user support role
- Excellent written, oral, and presentation skills used to communicate effectively with people at varying levels of computer literacy
- Demonstrated ability to take initiative, work independently and contribute to the success of a team
- Excellent time management skills with the ability to prioritize multiple tasks appropriately
- Demonstrated technical ability with a focus on attention to detail
- Proficiency supporting current versions of Windows and Mac OS in a networked, managed environment
- Experience in both Macintosh and Windows PC hardware repair, setup, and installation
- Advanced knowledge of current Microsoft Office applications including Word, Excel, and PowerPoint
- Strong understanding of Active Directory and Group Policy
- Knowledgeable in the use of technology for teaching and learning
- Maintain and support the Whitman student computing labs, teaching station computers, and mobile notebook carts
- Provide students with support for personally owned technology, including hardware repair, setup, and installation
- Lead Whitman’s Excel Training and Certification program
- In collaboration with the Manager of Academic Technology, support and promote the use of academic technologies
- Provide application assistance and training to students
- Oversee the student equipment loaner program
- Train and develop student workers assigned to the center
- Manage student printing equipment and consumables
- Maintain inventory of assets ( devices, software, etc.)
- Proactively identify opportunities for improving client environment and experience
- Strive for certification in areas helpful to the growth of technology at Whitman
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Mobile Technology Support Specialist Resume Examples & Samples
- Procure, manage and recycle mobile devices and other hardware
- Provide cellular support and all the facets including: upgrades, new lines, ESN changes, new cell numbers, travel packages out of country
- Coordinate with wireless and device vendors to meet the needs of Black Hills
- Develop and maintain a strong working knowledge of data plans and plan usage
- IOS knowledge is critical. Understand the inner workings of iPhone/iPads to include setup, wipe, reset, apple ID setup and troubleshooting, DEP, VPP, and AppleCare
- Exceptional oral and written communication skills are necessary
- Provide exceptional technology support to internal users using all forms of communication
- Implement proactive measures to ensure availability, reliability and performance goals are consistently met
- Ensure system security is compliant with regulations and company policy
- Ensure data is retained according to retention policies
- Participate and be engaged on project teams
- Provide monthly status reports
- Ability to effectively document procedures for audit and control purposes
- Willingly accept all other duties as assigned
- Minimum of three years’ experience supporting complex environment
- Strong knowledge of cellular devices and carrier processes (Verizon, US Cellular, and Sprint)
- Strong knowledge of iOS, deployment and troubleshooting techniques
- Knowledge of networking technologies and advanced troubleshooting techniques
- Knowledge of and of following Cellular/Mobile/Utility Industries are strongly preferred
- Ability to work in a fast paced, changing environment
- Ability to work from remote locations as required
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Instructional Technology Support Specialist Resume Examples & Samples
- Provide technical support to faculty, students, staff and others in the daily use of classroom and meeting room Audio/Visual technologies and computers over the phone, in-room and through an online help-desk ticketing system
- Maintain, monitor, troubleshoot and repair classroom and meeting room A/V systems, computers and software
- Support project leads with the purchase and installation of new A/V systems in classrooms and meeting rooms across campus with opportunity to grow into future project management and design responsibilities
- Conduct individual and group trainings on utilization of classroom and meeting room A/V technology and developing user documentation for the operation of A/V systems
- Follow, positively communicate and encourage information security best practices
- Minimum of two years of education and/or experience in the installation and maintenance of A/V equipment or an equivalent combination of relevant education and experience
- Demonstrated experience with best practices associated with installation, configuration, support and operation of A/V equipment, control systems and computer software
- Experience with the installation and/or support of hardware and software in technology enhanced classrooms and meeting spaces
- Experience with effective training methods and material design
- Experience with Extron control and switching equipment
- Provide excellent customer service, communicate IT practices and technical information, and effectively assist users at many different skill levels, both verbally and in writing
- Effectively manage time to remain organized and prioritize multiple tasks; resolve user needs within deadlines and time constraints
- Work collaboratively with diverse team members, staff, and customers
- Read, understand, apply and follow MSU policies and guidelines; support and communicate same to customers
- Exercise initiative and adapt technology options appropriately within MSU University IT parameters
- Be proactive in making service- and hardware-related recommendations to University IT for consideration
- Use of a monitor, keyboard, and mouse for long periods of time
- Must transport computer equipment weighing up to 100 lbs
- Must ascend/descend ladders and transport/move equipment up a ladder up to 30 feet off the ground
- Must position self to maneuver in crawl spaces, ceilings, mechanical rooms, and other unfinished spaces
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Instructional Technology Support Specialist Resume Examples & Samples
- Bachelor’s Degree and 2 years experience managing students or equivalent
- Strong written, verbal, and interpersonal communication skills; excellent organizational skills
- Commitment to customer service and team-oriented management; ability to work collaboratively within an academic community
- Ability to handle high pressure situations calmly, efficiently, and in a professional manner
49
Technology Support Specialist Resume Examples & Samples
- Maintain a framework for receiving, triaging and responding to technically oriented requests in a tight, often life impacting, timeline
- Use your existing technical/IT/engineering experience to troubleshoot and resolve issues prior to reaching the development tier
- Use your acquired knowledge of Facebook's systems and tools to develop and deliver tool-training presentations
- Help devise, implement and monitor tool usage and policies across all CSI operations
- Work with internal partners to ensure adequate tool coverage prior to upcoming product releases
- Organize and maintain cross-team permissions frameworks
- Serve as an escalation point for frontline systems difficulties
- An understanding of the Facebook platform
- B.S. in a technical discipline or equivalent experience
- 3+ years technical support, help desk or closely related experience
- Prior experience in providing training and presentations
- Experience interacting with internal and cross-functional stakeholders across Operations, Product, Policy and Training
- Objective judgment and ethical standards
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Technology Support Specialist Resume Examples & Samples
- Ability to manage multiple projects at the same time
- Ability to administrate and troubleshoot the operations of server hardware and applications
- Ability to analyze and monitor overall system functions, operational procedures, and applications
- Ability to work with clients and vendors on troubleshooting issues
- Ability to install, upgrade, and maintain network attached storage and associated software
- Ability to ensure that appropriate system changes or enhancements are designed, tested, and implemented
- Ability to effectively communicate with end-users, departmental liaisons, and vendors
- Able to communicate effectively with non-technical clients
- Able to maintain confidentiality of information and integrity of data
- Ability to track and document system processes and procedures
- Ability to effectively manage and prioritize work, time, and duties
- Demonstrated trouble-shooting and problem solving skills
- Demonstrated ability to develop system level software, utilities and services
- Ability to complete duties on time
- Ability to create system documentation, training documents, knowledge-base articles, and end-user instructions
- Ability to work as a resource for desktop computing support
- Five years of experience in the information technology field related to the area of assignment
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Executive Information Technology Support Specialist Resume Examples & Samples
- Provide special Command, Control, Communications, and Computer (C4) support for implementing and maintaining C4 executive-level information technology services, including but not limited to mobile/wireless computing and telecommunications support to USTRANSCOM their immediate support staff, USTRANSCOM Liaison Officers (LNOs) located at various Combatant Commands throughout the world, and other senior managers approved by the USTRANSCOM Chief of Staff (TCCS)
- Assist with market research, perform testing, and implement C4 technical solutions supporting senior leaders, their support staff, and LNOs for both unclassified and classified command and control requirements
- Assist the Government develop new requirements and associated documentation for new/upgraded C4 capabilities
- Submit draft requirements to Service Portfolio Management, Change Management, and/or Request Fulfillment management as applicable
- Act as the liaison for coordinating communications and computer support requirements for commanders’ visits across the globe
- Monitor and report planned, unplanned, and potential system outages to senior-level executives for coordination and approval
- Provide executive-level users with off-station unsecure and secure remote access services (e.g., Executive Communication Kit (ECK), dial-up, Virtual Private Network (VPN)), to include support to AMC’s classified network
- Report all issues IAW established processes/policy
- Provide set-up and configuration of end-user devices, appropriate software, and troubleshooting diagnosis of equipment required for remote access
- Perform operational checks on C4 end-user devices prior to Temporary Duty (TDY) assignments
- Research technical/architectural requirements associated with communications interfaces and supporting network infrastructures
- Repair, troubleshoot, administer, and maintain C4 end-user devices and services, ensuring activity integration with prescribed Event, Incident, and Problem Management processes
- Create, delete, and maintain network accounts (unclassified and classified), and e-mail accounts; configure, support and troubleshoot desktops, laptops, personal electronic devices (PEDs), software, printers, desktop Video Teleconferencing (VTC) equipment, other peripherals, and network connectivity; and support remote access program for both the classified and unclassified local area networks
- Provide continuous support to Flag/General Officers and Very Important Persons (VIPs) five (5) business days per week, and on-call as required
- Provide on-call/afterhours support that may extend up to 24 hours per day and 7 days per week during real-world events, contingencies, major exercises, or upon Government request
