Technology Support Specialist Job Description

Technology Support Specialist Job Description

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Technology support specialist provides workplace support, including desktop operating systems (Windows 7/10), desktop applications (Office365), laptop, mobile devices, printers and copiers, video conferencing and A/V equipment and telecoms.

Technology Support Specialist Duties & Responsibilities

To write an effective technology support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included technology support specialist job description templates that you can modify and use.

Sample responsibilities for this position include:

Software Deployment via Altiris/SCCM to
Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
Performs repairs on computers, laptops, printers and any other authorized peripheral equipment
When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the specialist will escalate the issue/problem to proper tiered support team member
Replace and repair computer equipment, testing and evaluating new technology
In collaboration with the San Francisco based Tech team, support the roll-out of new applications
Assist the team with providing technical support via the telephone, Microsoft Skype and video conference
Document and resolve incidents within the prescribed processes and SLAs (Service Level Agreements)
Coordinate and deliver technology orientations to new staff members
Manage and update the technology inventory of the offices

Technology Support Specialist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Technology Support Specialist

List any licenses or certifications required by the position: ITIL, HDI, ACMT, II, DAU, AS2, MCSE, MCP, CTS, 9001

Education for Technology Support Specialist

Typically a job would require a certain level of education.

Employers hiring for the technology support specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Information Technology, Education, Technical, Computer Technology, Engineering, Computer Engineering, Math, Computer Information Technology, Networking Technology

Skills for Technology Support Specialist

Desired skills for technology support specialist include:

Printers
Desktop computers
DHCP
DNS
DFS
Group Policy
SCCM
Windows operating systems
Approaches
Recognizing

Desired experience for technology support specialist includes:

Experience of SWIFT based systems or systems that interact with SWIFT is a necessity
Knowledge of SWIFT Alliance Access would be an advantage
Knowledge of SWIFT Alliance Gateway would be an advantage
Knowledge of SMS Star application would be an advantage
AAS Degree or equivalent technical certificate and/or experience in a field service/technological industry position
Company vehicles are used for field calls, but use of personal vehicles may be required during normal business hours as well

Technology Support Specialist Examples

1

Technology Support Specialist Job Description

Job Description Example
Our company is searching for experienced candidates for the position of technology support specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technology support specialist
  • Assist professional customers (physicians, nurses, EMS, ECC Instructors, ) with technical issues pertaining to ECC products and service
  • Handles situations which may require adaptation of response or research according to customer response
  • Requires advanced problem solving
  • Manage Training Center Agreement process and support (or direct when necessary) Training Center Coordinators (TCC) to maintain contractual obligations, matters regarding TC operations
  • Meet or exceed Service Excellence and Productivity Standards with data entry (CRM and other tools) and customer contacts, which are defined as the ability to handle a minimum of 8 contacts (calls, emails, or web inquiry) per hour
  • Performs other duties as assigned or as identified in performance objectives
  • Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, escalating aging tickets, and trends as required
  • Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing
  • Be the go to person for full time technology support to ensure smooth running of events
  • Performs work in compliance within specified requirements
Qualifications for technology support specialist
  • Prior experience supporting Trading Systems at brokerage firms, ECNs ( or Exchanges strongly preferred
  • Excellent understanding of computer hardware and software, Linux, MacOS, Windows
  • Provide first line of support
  • Undertake small system enhancement’s
  • Identify improvements to system behavior, control tools and to monitoring tools
  • Experience in supporting distributed global systems in the finance domain
2

Technology Support Specialist Job Description

Job Description Example
Our company is growing rapidly and is looking for a technology support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technology support specialist
  • Take ownership and responsibility of queries, issues and problems assigned to the support specialist
  • The duties requires that the support specialist correctly records work requests
  • Ensures that supported customer accurately completes the approved work request with the date and time of submission
  • Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
  • Ensure that there is sufficient support to clients and provide friendly customer service end users
  • Provide first-level technical support to end users via various modes (e.g., email, log me in) for Echo’s 2,500+ employees nationwide
  • Ensure timely resolution of IT requests by prioritizing and handling tickets from open to close, researching technical issues, escalating issues and documenting resolutions
  • Troubleshoot and support all Echo employee hardware including windows-based desktops, laptops, Tablets, Smartphones, projectors, telecom handsets, headsets and A/V equipment
  • Gather workstation requirements and perform, imaging, profiling and assembly/disassembly of workstations for equipment refreshes and on/off-boarding requests
  • Advocate for the interests of end users within internal IT communications and meetings
Qualifications for technology support specialist
  • Printer certification
  • Knowledge of Java, Perl, shell scripting
  • A good working knowledge of Windows XP and the Office 2003 / 2007 suite of applications required
  • Higher Diploma holder in Information Technology or relevant disciplines
  • Minimum 2-3 years of relevant experience in technology support, preferable with experience in operating open system platforms
  • Independent with logical thinking
3

Technology Support Specialist Job Description

Job Description Example
Our company is looking for a technology support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technology support specialist
  • Defining and executing strategies, best practice and training programs for the RCITT Organization
  • Development of Tooling/Apps in python for monitoring of Quartz applications
  • Day to day support of shared infrastructure, components and applications
  • Development/generation of compliance report and working with support team on remediation
  • Performing Qz Code review and approvals
  • Entitlement management for shared objects Quartz
  • L3 Escalation for Qz Support and Dev Teams
  • Finished Lubricants representative for sales and marketing part for ISO 9001 certification
  • Manages product trial runs to demonstrate proof of performance such as extended drain interval, engine durability at customer sites so that results from product trial runs can be used to develop product testimonials for our marketing materials (VDOs, leaflets, brochures )
  • Coordinate efforts with technology staff from other regional offices and the EUT/GSDM department
Qualifications for technology support specialist
  • A high school degree or equivalent certification
  • Demonstrated understanding of the application of technology as it relates to digital and institutional collections
  • At least 6 months of experience troubleshooting computers and peripherals
  • At least 6 months of experience in diagnosing hardware and software problems and resolving computer and peripheral hardware and software problems
  • At least 6 months of experience in maintaining and troubleshooting projectors, monitors, scanners, AV systems, and other digital equipment
  • Proficiency in configuring Windows 7 and Apple OS X
4

Technology Support Specialist Job Description

Job Description Example
Our growing company is looking for a technology support specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technology support specialist
  • Understand the evolving technology needs of the business units in the offices of support
  • Act as a liaison and interface between faculty and students and academic technology team to resolve support requests in a timely responsive manner
  • Work with instructional design team and LMS Support team to support faculty developing, redesigning or migrating online, hybrid/blended and technology enhanced face-to-face courses
  • LMS administration support to faculty and student assisting them to use the LMS in a manner consistent with QOLT guidelines thereby creating quality learning opportunities and student success
  • Use the LMS to provide academic course management and related services to faculty
  • Assist faculty and students in the use of Academic Technology products
  • Install, configure, and modify Academic Technology products
  • Checks and troubleshoots classroom technology, and teaching equipment daily depending on schedule to ensure equipment is maintained in optimum working order
  • Acts as an escalation point for student employee troubleshooting
  • Assists ADCTS in installation of new equipment and software upgrades
Qualifications for technology support specialist
  • Supporting the Showcase Manager by provide technical support to the showcase manager for content display as required
  • Ability to assess a situations (process, way of working ) and suggest improvements
  • Must have a current Security+ CE certification and must maintain annual security certification
  • Advanced knowledge of data flow, mainframe/client server systems, problem analysis/resolution, and system tuning
  • Knowledge in the areas of nuclear weapons theory and effects
  • 1+ years desktop and application support
5

Technology Support Specialist Job Description

Job Description Example
Our company is growing rapidly and is looking for a technology support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technology support specialist
  • Assists faculty with training and answering technology related questions
  • Assists in management, training, and oversight of Classroom Technology Student Assistants, providing emergency coverage when necessary, including mornings, evenings and weekends when needed
  • Works with Physical Plant, and Networking to coordinate completion of assigned installation projects
  • Is a visible member of the Berklee Community, and a known resource for faculty, staff, and students
  • Assists with the care, and sign-out of any A/V floater equipment available for faculty use in the classrooms
  • Stays up to date on emerging A/V, and music technologies
  • Ability to plan, prep, wire, and terminate audio, and control cables for classroom and lecture capture systems at Berklee
  • Assists with installations and updates to computer hardware for classrooms, ensures computers are in working order, and actively manages machines via JAMF Casper
  • Provides the delivery of emergency back-up cabling and equipment to classrooms
  • Works with classroom technology students build A/V racks and prep classroom equipment for installation in classrooms
Qualifications for technology support specialist
  • Technical Qualifications or Specialized Certification
  • Proficient in configuring Windows 7 and Apple OS X
  • Proficient in troubleshooting issues with computer hardware, software, and IT systems
  • Knowledge of managing Windows clients in an Active Directory environment
  • Knowledge of carrier rate structure and management
  • 5+ years of Python scripting

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