Office Support Specialist Resume Samples
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Office Support Specialist Resume Samples
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SM
S Murray
Sammy
Murray
726 Alize Isle
Philadelphia
PA
+1 (555) 254 7003
726 Alize Isle
Philadelphia
PA
Phone
p
+1 (555) 254 7003
Experience
Experience
Chicago, IL
Office Support Specialist
Chicago, IL
Block, Dicki and Herzog
Chicago, IL
Office Support Specialist
- Compile statistical information to develop reports on Bureau activities and performance of contracted service providers
- Assist in development and implementation of eLicensing system
- Develop and manage Bureau data bases, utilizing Microsoft Access/Microsoft Excel
- Assist OGC attorneys with filing and other office management tasks
- Be an efficient and productive contributor. Plan ahead and organize work. Maintain updated information to assist covering staff members and supervisors
- Assist the Executive Director, Assistant Executive Director, and Board Secretary in maintenance of all Board meeting minutes
- Responds to public inquiries and provides information on established licensing application and renewal procedures
Dallas, TX
Academic Office Support Specialist
Dallas, TX
Mraz Group
Dallas, TX
Academic Office Support Specialist
- Assist faculty by answering questions, providing information, and submitting grade changes
- Scan and file student records using Banner Document Management
- Competency in working with a very diverse population of students
- Assist with scholarship administration, including correspondence with recipients and keeping up to date records
- Provide administrative support such as scheduling appointments, answering the main phone line, processing forms, and managing visitor traffic
- Effectively manage high traffic flow during peak times of the semester
- Develop and distribute a weekly newsletter to students compiling relevant announcements, job postings, etc. from the College and the rest of campus
present
Chicago, IL
AM, GWM Jpms Middle Office Support Specialist
Chicago, IL
Schmidt, Heller and Breitenberg
present
Chicago, IL
AM, GWM Jpms Middle Office Support Specialist
present
- Assist in developing and reviewing documented test plans, and coordination of UAT
- Assist in the development of training materials
- Assist with monthly management reporting
- Assist with day to day Front Office, Client and Broker inquiries
- Perform quality control review of account maintenance requests, ensuring all information entered is accurate and complete
- Compile MIS data for management
- Work on various projects related to Middle Office, administration and operations
Education
Education
Bachelor’s Degree in Decision Making
Bachelor’s Degree in Decision Making
Seton Hall University
Bachelor’s Degree in Decision Making
Skills
Skills
- Knowledge of accounting systems and ability to quickly learn new systems
- Highly organized with ability to manage multiple priorities and deliver assignments on time
- Great business phone etiquette and excellent customer service
- Knowledge of software applications used in the preparation of charts, graph and tables
- Ability to prepare and use charts, graphs and tables
- Ability to follow written and verbal instructions
- Maintains current knowledge of relevant technologies as assigned
- Ability to accept direction and work independently with minimal supervision
- Ability to communicate effectively, both orally and in writing
- Experience with Quickbooks
15 Office Support Specialist resume templates
Read our complete resume writing guides
1
Asset Management Middle Office Support Specialist Resume Examples & Samples
- Interface with operations on account set up, security set up and other functional aspects of the CMO team as required
- Respond to inquiries as required
- Strong interpersonal, communication and presentation skills
2
Front & Office Support Specialist Resume Examples & Samples
- Opening and closing of clients
- Managing and processing of client transactions payments
- Asset transfers
- Static Data
- Client reporting
- Booking loans
- Non Custody trading
- Fee management and other control activities
3
Office Support Specialist Resume Examples & Samples
- An associates degree, or equivalent. Preference in real estate, appraisal or a related fields and 1-3 years experience in any of the following areas: real estate appraisal compliance, appraisal preparation, loan underwriting, loan documentation or loan administration
- Exposure to real estate related software applications for in-house production appraisals a plus
- Proficient organizational, problem solving, workflow management and task prioritization skills
4
Middle Office Support Specialist Resume Examples & Samples
- Financial transaction processing, related to trust, custody and agency accounts, client statements and other non-financial transaction processing
- Appropriately assessing client and operational issues that need immediate attention and escalating as needed
- Provides/maintains appropriate levels of controls to minimize possible client impact as well as reputation risk
- Adheres to and stays abreast of all Departmental and Corporate policies and procedures
- Must work well both independently and in a team environment; ability to independently provide problem resolution
- Associates Degree, or in lieu of degree, 2 years relevant work experience
- A minimum of three years Trust Operations, Wealth Advisory Administration or related experience
- Demonstrated skills in Microsoft Office (Word, Excel, Outlook, etc.)
- Must have the ability to learn new software applications quickly
- Must have excellent oral and written communication skills; strong client service orientation
- Must be able to multi task and handle large volumes of work; ability to meet stringent deadlines with accuracy and efficiency
- Proven attention to accuracy and detail
- SEI’s Trust 3000 or Customer Strata Station experience
5
AM, GWM Jpms Middle Office Support Specialist Resume Examples & Samples
- Review and process account maintenance requests to ensure accounts are updated and regulatory obligations have been met
- Perform quality control review of account maintenance requests, ensuring all information entered is accurate and complete
- Work with internal and external parties to resolve all types of inquiries related to maintenance requests
- Work with Front Office Product Desks, Investors, Financial Advisors, and Client Service
- Bachelor’s degree or three or more years of operations experience in the financial services industry
6
X Capabilities Program Office Support Specialist MID Resume Examples & Samples
- Develop, support, and maintain X Capabilities website content as needed for the PMO-owned site sections related to the Developer’s Landing page to include API’s and developer events, About and Support (FAQs, Glossary, Tutorials)
- Support development and maintenance of GEOINT Services API playbook for each API Management Platform deployment environment
- Assist in the development of Service Level Agreement (SLA) and Memorandum of Understanding (MOU) documents between GEOINT Services API Management and external systems and content providers to facilitate the successful integration and maintenance of web services
- Create and maintain Baseline Capabilities document and update documentation through each baseline release to accurately reflect new system capabilities and functionality
- Maintain routine interface with the Globe
- Prepare and present briefing materials as needed for Project milestones as defined in the PMF
- Technical review and assessments of current DoD and IC community efforts in the area of Web Service API management as they relate to X Design GEOINT Services API
- TS with SCI eligibility at time of application
- Minimum of 8 years total experience with 6 of them specialized in this field
- Experience executing DoD or IC Acquisition Program management
- Experience writing Acquisition and CM related documents and understanding the intent of such documents (for example: SOW, RFC, ECPs, SRDs and CONOPS)
- Knowledge of the DoD or IC requirements management process
- Knowledge of discovery programs, initiatives and architectures with emphasis on geospatial information
- Familiarity with Services Oriented Architecture (SOA)
- Experience with testing and operational readiness processes and procedures
- Experience writing white papers
- Experience developing program plans and acquisition strategies
7
Office Support Specialist Resume Examples & Samples
- Formulate and develop office operating procedures with the input and approval of the Executive Director and/or Assistant Executive Director
- Manage board meetings in conjunction with the Executive Director and/or Assistant Executive Director; record and draft minutes of each board meeting, provide notes and other appropriate materials for board meetings and other mailings to board members
- Assist the Executive Director, Assistant Executive Director, and Board Secretary in maintenance of all Board meeting minutes
- Answer routine office correspondence relative to board regulations, policies, and licensing laws
- Update and generate computerized data and correspondence. Operate Microsoft Word, Access, Excel, Mail Merge, and Powerpoint software programs proficiently
- Maintain files and records such as complaint, correspondence, electronic and telephone responses/inquiries
- Receive walk-in, written, e-mail and telephone inquiries and answer or refer them to appropriate parties for action
- Compose letters, memoranda, and reports; review these documents for completeness, content, typographical errors and compliance with regulatory and legal statutes
- Process license applications and verifications, including payment of fees, and maintain licensing files and documents
- Maintain liaison with various local, state, and federal agencies, as needed
- Coordinate activities with license application and examination vendors
- Review, analyze, and update statistical data concerning board activities
- Provide assistance in the intake process for Probation monitoring
- Assist in development and implementation of eLicensing system
- Perform related duties as assigned
- Excellent communication and computer skills, including facility with spreadsheet and word processing applications (Word, Excel, Mail Merge, Access, and Powerpoint.)
- Knowledge of the principles and practices of office management
- Knowledge of the methods of general report writing
- Knowledge of the methods used in the preparation of charts, graphs and tables
- Knowledge of the types and uses of general office equipment
- Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned unit activities
- Ability to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations
- Ability to follow written and oral instructions
- Ability to gather information through questioning individuals and by examining records and documents
- Ability to write concisely, to express thoughts clearly and to develop ideas in logical sequence
- Ability to determine proper format and procedure for assembling items of information
- Ability to prepare general reports
- Ability to prepare and use charts, graphs and tables
- Ability to communicate effectively in oral expression
- Ability to give written and oral instructions in a precise, understandable manner
- Ability to deal tactfully with others
- Ability to establish rapport and maintain harmonious working relationships with persons from varied ethnic, cultural and/or economic backgrounds
- Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining subordinates training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action
- Ability to exercise discretion in handling confidential information
8
Office Support Specialist Resume Examples & Samples
- Generate correspondence related to PSUD, MPRS, board regulations, policies, licensing laws, and other Board activities
- Review, analyze, and update statistical data concerning PSUD, MPRS, board regulations, policies, licensing laws, and other Board activities
- Operate Microsoft Word, Access, Excel, Mail Merge, and PowerPoint software programs proficiently
- Maintain files and records such as complaint, correspondence, electronic and telephone responses/inquiries related to PSUD, MPRS, board regulations, policies, licensing laws, and other Board activities
- Compose memoranda and reports and review these documents for completeness, content, and typographical errors
- Process license applications and associated fees, as needed
- Assist in development of eLicensing system, as needed
- Excellent communication and computer skills, including with spreadsheet and word processing applications (Excel, Mail Merge, Access, and Powerpoint.)
9
Office Support Specialist Resume Examples & Samples
- 1) Monitors the licensing unit activities by maintaining statistical information on incoming documents to ensure effective operation and compliance of the Licensing Division with the established standards of the Board of Registration in Medicine Regulations. This is accomplished by knowledge of and compliance with the Board of Registration in Medicine Regulations, 243 CMR and the Licensing Division Policies and Procedures
- 2) Monitors incoming documents to ensure they are in compliance with the Board of Registration in Medicine’s licensing requirements. Confers with other agency staff to exchange information on legal and medical issues. Maintains liaison with other state, federal and certifying agencies to exchange information and ensure that information received is current. This is accomplished by querying the AMA, National Practitioner Data Bank and the Federation of State Medical Boards data bases
- 3) Reviews and analyzes licensing policies and procedures to identify opportunities to improve processing methods and expediting the licensing process. This is accomplished by identifying essential data elements and ongoing monitoring of productivity levels and making recommendations for improvement
- 4) Compiles statistical information of data entry in CLARIS and provides ongoing reports to supervisor. This is accomplished by maintaining a daily log of job duties completed within specified time frames
- 5) Acts as a liaison between the applicant, the Board and other agencies to facilitate collection of documents required to complete the licensing process. This is accomplished with ongoing communication with license applicants and periodic notification of missing documents to ensure that the applicant is kept apprised on the progress of the license application
- 6) Analyzes license applications and incoming documents to identify any gaps in education, postgraduate training, legal or medical issues, which may require additional documentation and investigation. Compares dates on licensing application with the curriculum vitae for continuity of clinical activity and ensures that information is obtained from primary sources. This is accomplished by performing a comprehensive screening of all documents and comparing the information and validating the documentation sources
- 7) Coordinates collection of documentation from medical schools, postgraduate training programs, licensing boards, examination boards, the federal government and professional agencies. Updates CLARIS database checklist to track required documents to ensure that they are received on a timely basis and that the applicant is notified when documents are incomplete or not received. This is accomplished by analyzing the documents received on a daily basis and promptly returning incomplete documents and by written follow-up notices
- 8) Composes letters and correspondence to other agencies regarding licensing issues, i.e. incomplete information on postgraduate or medical school verification forms. The medical school or postgraduate program is promptly notified. This is accomplished by reviewing license applications for missing or incomplete documents, reviewing incoming documents for completeness and by promptly returning incomplete documents to the originating source for correction or completion and utilizing Word 95
- 9) Conducts an ongoing review and analysis of the content of documents in the licensing application to ensure that they are received from the primary source and that all pertinent information is received. This is accomplished by carefully analyzing all dates, signatures and official seals on incoming licensing documents
- 10) Responds to telephone and written inquiries from the applicant, health care facilities, managed care providers, legal counsel and other agencies on the status of the applicant’s license file. Ensures that the applicant has signed a waiver to allow the dissemination of information to the requestor. This is accomplished by performing a careful review of the license application to ensure that the information provided in the file is accurate
- 11) Conducts final appraisal of licensing applications for completeness and forwarding to the Director of Licensing for final review and presentation to the Board for issuance of license or for review by the Legal Unit or the Board’s Physician Health Committee. When the license application is complete, it is carefully reviewed and the checklist in CLARIS is completed prior to forwarding to the Director of Licensing. This is accomplished by a comprehensive review of all documentation in the licensing application and by ensuring that all checklist elements in CLARIS have been completed
- 12) Performs related duties as assigned
- Ability to assemble information in accordance with established procedures
- Ability to communicate effectively in oral expression, to deal tactfully with others, to exercise discretion in handling confidential information, to exercise sound judgment, to follow written and oral instructions, to maintain accurate records, write concisely, express thoughts clearly and develop ideas in logical sequence
10
Office Support Specialist Resume Examples & Samples
- Provides administrative support to the FPP Director and other assigned FPP personnel
- Responds to public inquiries and provides information on established licensing application and renewal procedures
- Attends meetings related to the State Laboratory renovations and management’s updates to ensure knowledge is current and accurate
- Mails applications to applicants for licenses, permits and/or certification in areas regulated by the Program
- Processes fees for licenses, permits and registrations for assigned areas such as food processors, meat and poultry, in-state and out-of-state bakeries, vending machines, bottled water, bedding, stuffed toys, sterilization and other areas of the Program
- Reviews initial and renewal applications for accuracy and completeness
- Issues licenses, permits, or certifications which are required for establishments to operate within the Commonwealth
- Performs revenue reconciliations for licensing areas
- Applies and communicates the general provisions of the related licensing laws and regulations to licensees and general public
- Consults with other licensing staff for the Program to exchange information regarding licensing procedures and their uniform application
- Responsible for maintaining accurate files and records of licenses; pending files to follow‑up on license renewals, correspondence and changes in status (change of name or address, active or out‑of‑business, etc.); files general information
- Creates and maintains Access database for initial licensure, certification, permit for new food processing establishments
- Generates reports and compiles data used by the FPP staff to assign the establishments scheduled to be inspected as required
- Creates and maintains spreadsheet file for active establishments with expired license
- Conducts research on assigned topics and provides the information required by the FPP personnel
- Verifies and gathers licensing data for other agencies or in response to requests for information made under the Massachusetts Freedom of Information statute
- Answers telephones, routes and screens calls, takes messages for staff; exercises sound judgment when determining if the caller is reporting a foodborne illness incident or other situation involving a potentially serious threat to human health
- Opens and routes mail received for the Program. May accept special delivery mail or other priority documents, etc
- Trains temporary Licensing Unit staff to prepare correspondence and to handle other tasks critical to protecting consumers from unsafe or injurious food products or services
- Compiles statistical data and prepares licensing revenue information for reports used by the Program
- In the absence of PC I, issues and notarizes Export statements and Health Certificates by working with vendors and conferring with Diary and Seafood unit supervisors
- Performs data entry and word processing duties, composes routine letters related to carrying out the objectives of the licensing activities for the assigned areas
- Participates in record destruction process and other office projects as needed
- Performs other duties related to accomplishing the objectives of the Program as required or directed
- Excellent data entry skills including accuracy and speed
- Ability to multi-task and work with names, dates, and numbers
- Certification as a notary public would be helpful but is not required at time of hire
11
Office Support Specialist Resume Examples & Samples
- Review and evaluate incoming physician license applications and supporting documents to ensure compliance with the Board of Registration in Medicine’s licensing requirements. Perform a comprehensive screening of all documents; comparing information and validating the documentation sources. Coordinate collection of documentation from medical schools, postgraduate training programs, licensing boards, examination boards, the federal government and professional agencies
- Provide superior customer service to licensing applicants and be responsive to the needs of licensing applicants and agency staff. Effectively communicate ideas clearly and concisely both orally and in writing. Ensure that commitments made to licensing applicants are met. Follow up on requests, communicate information to applicants and be sensitive to the need for good communication
- Work effective both in groups and independently. Readily exchange ideas and information with all team members. Help maintain an enjoyable, challenging and productive work environment
- Demonstrate a commitment to quality and excellence. Look for and make continuous improvements in key processes, techniques and procedures. Review and analyze licensing policies and procedures to identify opportunities to improve processing methods and expediting the licensing process
- Perform accurate data entry. Pay attention to detail with the result that work is accurate and seldom needs rework
- Work efficiently and volunteer to take on extra assignments when necessary
- Be an efficient and productive contributor. Plan ahead and organize work. Maintain updated information to assist covering staff members and supervisors
- Provide coverage for the licensing status call line, the front reception desk and the mail room
12
Office Support Specialist Resume Examples & Samples
- Must have a minimum of one year prior customer service experience
- Must be able to work evenings and weekends
- Able to rapidly learn and assimilate new technologies
- Excellent listening skills and ability to assess and respond to customer's needs
- Must be able to effectively communicate with customers via telephone
- Detail-oriented with the ability to keep accurate records of communication with customers
- You must be willing to work out of an office in Atlanta, GA
- You must have unrestricted authorization to work in the United States
13
Director s Office Support Specialist Resume Examples & Samples
- Research and analyze subject matters; gather, organize and compile information; draft correspondence for Medicaid Director and Deputies
- Provide policy drafts and revisions
- Track legislative bills which are of interest to the Department
- Follow up on behalf of the Medicaid Director and deputies regarding on‐going assignments and projects
- Provide regular updates regarding project status
- Assist with development and implementation of processes and procedures
- Attend meetings on behalf of the Director's Office as needed
- Participate in special projects dealing with
- Bachelor's degree or 8 years of professional work experience in lieu of degree
- Able to set, follow and meet scheduled deadlines
- Minimum 1 year of professional experience in managing projects
- Professional experience in dealing with federal/state health care programs
- Professional experience in health care field or Medicaid program support
- Experience with Microsoft Office applications, including Word, Excel, OneNote SharePoint, Visio, and/or PowerPoint
- Experience reviewing and editing written content for accuracy and general proofing/grammar
- Knowledge of the Louisiana Medicaid Programs
- Relevant industry related certifications
14
Office Support Specialist Resume Examples & Samples
- Provide Tier 2 support to front line support specialist
- Monitor and test performance for potential bottlenecks, identify possible solutions, and work with Tier 3 to resolve issues
- Create and administrator user and service accounts , AD group membership and Exchange mailboxes
- A ddress client connectivity, client software distribution and mobile installation issues
- Develop and document best practices for supporting the Office 365 application and assist with developing appropriate support model
- Maintains current knowledge of relevant technologies as assigned
- Provides advice and training to peers on various Office 365 applications
- Write and maintain custom scripts (PowerShell) to remediate issues to support users
15
Office Support Specialist Resume Examples & Samples
- 1) This position’s primary responsibility will be to provide superior customer service to licensing applicants by responding to calls and inquiries that come in thru the Licensing Status line. This person must be responsive to the needs of licensing applicants and agency staff; effectively communicate ideas clearly and concisely, both orally and in writing, to applicants; and be sensitive to the need for good communication
- 2) Provide coverage for the Call Center, and the mail room which will require learning the process in those areas in order to work independently as needed
- 3) Work effectively both in groups and independently. Readily exchange ideas and information with all team members. Help maintain an enjoyable, challenging and productive work environment
- 4) Demonstrate a commitment to quality and excellence. Look for and make continuous improvements in key processes, techniques and procedures. Review and analyze licensing policies and procedures to identify opportunities to improve processing methods and expediting the licensing process
- 5) Perform accurate data entry. Pay attention to detail with the result that work is accurate and seldom needs rework
- 6) Review and evaluate incoming physician license applications and supporting documents to ensure compliance with the Board of Registration in Medicine’s licensing requirements. Perform a comprehensive screening of all documents; comparing information and validating the documentation sources. Coordinate collection of documentation from medical schools, postgraduate training programs, licensing boards, examination boards, the federal government and professional agencies
- 7) Work efficiently and volunteer to take on extra assignments when necessary
- 8) Be an efficient and productive contributor. Plan ahead and organize work. Maintain updated information to assist covering staff members and supervisors
- 9) Perform related duties as assigned
16
Office Support Specialist Resume Examples & Samples
- Provides administrative support to assigned personnel
- Opens and stamps mail for dept. heads, and picks up and set up mail slots for department staff
- Track time off requests, keep staff schedules and inform switchboard of absences
- Schedules and attends meetings, takes minutes and post on shared drive
- Conducts research
- Maintains electronic meeting and event calendars, organizes outlook calendar and maintains department head schedule
- Uses computer software or databases to prepare reports and compile data. Under supervision of OSS II, track credentials, review data to ensure files are complete
- Creates and maintains database and spreadsheet files. Keeps spreadsheet of interns and students information, ie. timeframe they are here, ensure contract is on file, etc
- Responds to inquiries and provides information to internal and external contacts
- Coordinates unit or department programs and activities (e.g. trainings, seminars, teleconferences, employee recognition activities, recruitment and retention efforts)
- Ensures office activities are operational and in compliance with standards or guidelines
- Track EPRS, mandatory trainings to ensure required deadlines are met
- Maintain electronic files in the shared drive to ensure that dept. folders are organized, easily accessible, kept current
- Learn duties of other administrative support staff and provide back up as necessary
- Maintains department head’s paper files, in/out box and related organization of paper-based documents/resources
- Coordinates referrals for services/programs together with associated communications
- Provides infrastructure support and coordination to assigned treatment/intervention programs by managing related PHI, documents, resources, communication
- Establishes and maintains systems for collecting and disseminating identified patient information including audit of certain MHIS data
17
Office Support Specialist Resume Examples & Samples
- Provides administrative support to assigned personnel, including the Probation Department Supervisor, Board Counsels, and Administrative Hearing Officers. Duties include, but are not limited to: preparing forms, preparing notices of agency actions, copying audio tapes of administrative hearings and Board meetings, and distributing Orders from adjudicatory hearings
- Schedules and attends meetings, conferences, and adjudicatory hearings, as required
- Conducts research as required
- Maintains electronic meeting and event calendars and reminders as required
- Uses computer software or databases to prepare reports and compile data utilizing Microsoft Word, Outlook, Access, and Excel
- Creates and maintains database and spreadsheet files
- Responds to inquiries and provides information to internal and external contacts, per Bureau procedures
- Coordinates unit or department programs and activities (e.g., trainings, seminars, and teleconferences)
- Acts as liaison with local, state and federal agencies to exchange information and coordinate activities as required
- Responsible for screening phone calls as needed
- Responsible for the organization and upkeep of detailed filing systems and file rooms
- Maintains counsel, probation, and administrative hearing counsel files and records such as correspondence, inquiries, compliance reports, motions, and pleadings
- Operates standard office machines and equipment including but not limited to personal computer, photocopiers, scanners, telephone system, and fax machines
- Generates reports from internal databases
- Complies with all applicable Bureau and Department/Unit policies and procedures in the performance of all duties
- Ability to write concisely, express thoughts clearly, and develop ideas in a logical sequence
- Ability to use proper grammar, punctuation, and spelling
- Ability to make recommendations
- Ability to prepare documents and reports accurately
- Ability to assist customers of diverse backgrounds
- Ability to follow guidelines and procedures
- Knowledge of software applications such as desktop publishing, project management, spreadsheets, and database management
- Ability to work independently and in teams
18
Office Support Specialist Resume Examples & Samples
- Experience with Quickbooks
- Computer skills with a proficiency in data entry
- Knowledge of accounting systems and ability to quickly learn new systems
- Supports administration and management
- Manages data entry
- Assists with timesheets
- Assists management with other tasks if necessary
- Other ad hoc duties
19
Office Support Specialist Resume Examples & Samples
- Processes MCSR applications, renewals, and amendments and maintain such entries in the licensing databases
- Answers routine inquiries relative to MCSR licensing statutes, regulations, and policies
- Receives MCSR walk-in, written, e-mail and telephone inquiries and refers them to appropriate parties for action
- Drafts and revises MCSR Program forms and template letters as required
- Maintains accurate files and records of routine and non-routine correspondence
- Compiles licensing data for the MCSR Program
- Drafts template investigation notification letters
- Drafts template request letters to complainants and health care facilities for investigation-related documentation
- Drafts template letters to courts and police departments to obtain pertinent investigation-related court documents and police reports
- Organizes voluminous investigation-related clinical records
- Tracks responses to requests for information and draft follow-up requests
- Monitors nursing investigator caseloads and maintain investigation-related metrics
- Acts as liaison with local, state, and federal agencies, and professional organizations to exchange information and coordinate activities as required
- Operates Microsoft Word, Excel, Access, and Powerpoint software programs proficiently
- Schedules and attends meetings and conferences, as required
- Operates standard office machines and equipment including, but not limited to, personal computer, photocopiers, scanners, telephone system, and fax machines
20
Senior Middle Office Support Specialist Resume Examples & Samples
- Provide responsive customer service and problem solving to traders by acting as liaison for clients and internal departments
- Coordinate and monitor the timely processing, allocating, and settlement of trades executed by sales associates in accordance with regulatory guidelines
- Obtain the necessary account documentation from counterparties in order to satisfy firm requirements
- Maintain accounts by updating client information in various systems, ensuring that they are coded properly
- Establish and maintain client files and records in accordance with Written Supervisory Procedures and regulatory requirements
- Monitor and provide reporting of client trading limits
- Provide analysis and reporting of foreign currency wire, documentary trading and other business affiliated with foreign currency trading
- Assist in the information and document gathering per compliance requests or audit reviews
- Monitor daily totals, identifying anything out of balance and ensuring timely resolution of trade detail
- Perform cashiering duties for automated clearing house (ACH) transactions, wire approvals, check reconciliations (receipts and disbursements) and clearing of trades and/or account balances resulting from trade differences
- Setup E-docs for access online account portal establishment
- Work closely and coordinate projects with other areas of the firm as needed
- Assist in the development, testing and training of new procedures, products and systems aimed at improving processes, gaining efficiencies or addressing new regulatory requirements
- Stay current with industry standards and new policies and procedures
- Bachelor’s degree or equivalent experience and related training
- Three years of related experience in a concentrated area within the banking or brokerage industry
- Ability to work in a fast paced, professional team environment independently
- Demonstrated attention to detail with emphasis on accuracy and quality
- Ability to manage and meet multiple deadlines
- Well-developed customer service, interpersonal and organizational skills
- Proficient in Microsoft Office and internet-based applications
- Working knowledge of foreign currency trading and settlement
- Possess working knowledge of spot trading or CGI Financial systems
- Prior foreign currency experience at another institution
21
Office Support Specialist Resume Examples & Samples
- Processing incoming and outgoing mail daily, including picking up mail from mailroom; opening and sorting mail; distributing mail to relevant staff and picking up outgoing mail from staff for delivery to mailroom
- Processing transactions and updates in CLARIS, the Division's license database, including name and address and other similar demographic changes; notifies other agency departments of these changes
- Processing accounting fees received by direct mail and lock box according to agency protocols for recording issuing company name and check amount on spreadsheet and / or in license database record for company; forwards hard copy checks to Administration Dept. for deposit
- Generates certificates of compliance upon request after confirming company status as compliant and collecting relevant fee
- Maintains professional demeanor when responding to general telephone and written inquiries about Financial Surveillance and Company Licensing section activities
- Occasionally acts as the Division's main desk receptionist when primary coverage is not available due to staff absences
22
Office Support Specialist, Payroll Resume Examples & Samples
- Answers department phones as needed and routes to appropriate area
- Completes keyboarding projects such as preparing correspondence and mailings
- Monitors and responds to employee inquiries within the case management module. Performs research, resolves issues, and corrects associates’ records in the HRMS system as needed; follows up with associates and management with resolution
23
Office Support Specialist Resume Examples & Samples
- Files all documents relating to investigations under 104 CMR 24.00, including reports of client deaths and critical incident reports to enable Office of Investigations staff access to documentation as needed
- Retrieves filed reports in response to external and internal requests for case files
- Processes all Disabled Persons Protection Commission (DPPC) related material to monitor the Department’s compliance with Chapter 19C, and refers intakes from the DPPC
- Receives and records Initial Responses and investigation reports from Area Offices and submits the information to the DPPC, and enters all DPPC documents into the electronic filing system
- Assists in the review and reconciliation of monthly Dunning Notices from the DPPC and provides requested reports and documents to staff as needed
- Monitors case due dates for needed extension requests and/or DPPC letters of lateness
- Reviews and edits investigatory reports for grammatical/typographical errors
- Answers telephone calls and forwards calls to the appropriate party
- Attends meetings and trainings as specified by the Director of Investigations
- Bi-lingual and multi-lingual candidates are preferred
- Ability to prioritize work and be self-motivated
24
Office Support Specialist Resume Examples & Samples
- Greet and direct visitors and answers phone calls in a prompt, professional manner
- Answer and triage calls incoming to the OGC’s main line and provides support triaging the lines of the General Counsel and First Deputy
- Open, date stamp, sorts, tracks and distributes incoming mail according to office procedures
- Assist with scheduling and maintaining various calendars
- Complete xeroxing and scanning projects
- Complete collating projects such as exhibits, folders and manuals
- Coordinate outgoing mailing projects including creating mailing labels and merging letters
- Assist OGC attorneys with filing and other office management tasks
- Ability to write concisely, express thoughts clearly and develop ideas in a logical sequence
- Ability to use proper grammar, punctuation and spelling
- Knowledge of software applications such as Microsoft Office
- Based on assignment, the ability to supervise and assign work effectively
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Office Support Specialist Resume Examples & Samples
- Use a variety of software programs including Microsoft Office Word, Excel, Access, and PowerPoint, Visio, Internet Explorer, etc., for word processing, scheduling and, producing complex charts, tables and reports as requested
- Coordinate assigned BSAS Unit Directors schedules and agendas by making all appointments and arranging meetings with Bureau staff, Departmental Staff, Interagency Staff, agencies outside government, providers and the general public. Use independent judgment in prioritizing meetings and rescheduling appointments
- Coordinate regular Bureau unit meetings
- Coordinate Bureau mailings and statewide communications
- Organize and manage the Division filing systems as necessary to assure appropriate documentation and record keeping of active files
- Ensure the timely production and dissemination of provider information and announcements
- Develop and manage Bureau data bases, utilizing Microsoft Access/Microsoft Excel
- Facilitate communication between assigned BSAS Unit Directors and the public, staff and other internal and external stakeholders
- Draft memorandums and other correspondences for assigned BSAS Unit Directors
- Review documents for completeness, content, correct grammar and form
- File materials such as correspondence and reports in accordance with a prescribed classification system
- Provide timely response to requests for public information by interested parties
- Prepare standardized forms according to departmental procedures
- Attend monthly staff meeting, and other relevant Bureau meetings as required
- Compile statistical information to develop reports on Bureau activities and performance of contracted service providers
- Assist regional office managers to prepare for training and participate in outreach events as needed
- Draft and manage confidential information including correspondences, invoices, reports, and other in accordance with Bureau standards and procedures
- Provide administrative support to assigned program activities
- Operate a variety of office equipment, including computer, copy and fax machine, etc
- Distribute articles and pamphlets concerning substance abuse prevention to requesting parties
- Other related duties as required
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Office Support Specialist Resume Examples & Samples
- Process Sales Orders – Will be responsible for processing sales orders. This includes setting up new accounts, entering sales orders and setting up recurring billing in the accounting system
- Client Communications – Working with clients on the phone to answer questions, resolve issues and process changes
- AR Collections - Assisting with the AR collection process which includes printing and mailing customer invoices and notices. This includes working with other departments to resolve service issues
- Billing Changes – Assisting Accounting Department with billing changes
- Sales Support - Assisting the Sales Department with a variety of administrative responsibilities including updating timecards in Kronos, coordinating training schedules for new hires, assisting with training lunches and assisting with various reports
- Office Administration - Includes distributing mail, ordering office and kitchen supplies, maintaining postage meter and kitchen
- Assisting CFO with HR administrative duties
- Assist with Relocation to the 2nd Floor
- Highly organized with ability to manage multiple priorities and deliver assignments on time
- Great business phone etiquette and excellent customer service
- Takes initiative to resolve problems independently
- Strong data entry and excel skills
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Office Support Specialist Resume Examples & Samples
- Excellent verbal and written communication skills, and attention to detail
- Strong knowledge of Microsoft Office; and
- Must also demonstrate the ability to maintain confidentiality, and be able to pass a background check
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Office Support Specialist Resume Examples & Samples
- Knowledge of software applications used in the preparation of charts, graph and tables
- Knowledge of software applications such as desktop publishing, project
- Management, spreadsheets and database management
- Ability to analyze data to draw conclusions
- Ability to gather information by examining records and documents
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Office Support Specialist Resume Examples & Samples
- Assists in implementing new office procedures to ensure efficient operation of the office
- Respond to informational requests from Central/Area DMH Office as directed by the Site Director; follow up on information that is not received by required date, to meet required deadlines; liaison to staff development for tracking of staff trainings
- Manages the Quality Assurance process for case manager record reviews; maintains listing of client records to be reviewed; follows up with billing error reporting. Provides detailed information to the Site Director
- Maintains confidentiality, HIPAA and professionalism regarding information and materials handled
- Provides and completes paperwork needed for personnel changes
- Completes and maintains requisition forms for lower subsidiary and contracted services, monitors office inventory and orders supplies
- Participates in the RFR – Request for Response procurement process
- Assists the Site Director in the recruitment, orientation and organization of Local Advisory Board meetings and functions
- Provides Case Management department with needed information from tracking and filing systems as requested
- Manages the central filing system; including standard forms; State, Area and Local Policy files,
- Attends weekly staff meetings and other meeting as required. Takes the minutes, types and distributes all minutes in a timely fashion
- Provides local liaison coordination to technical support for staff on computer systems
- Performs all related work duties as required
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Office Support Specialist Resume Examples & Samples
- Provides administrative support, including word and data processing, filing, copying, scanning, and handling correspondence
- Processes public records requests including logging, tracking and responding to requests by identifying, packaging and sending requested documentation in processing Release of Confidential Information requests, court orders, and subpoenas
- Ability to coordinate the operational needs of the program including space planning, seating assignments, the purchase of office supplies, and temporary personnel services
- Completes planning, coordinating, and calendaring of meetings and events
- Trains and supports Program staff in the techniques and procedures for the operation of computer equipment, software, and various databases when needed
- Develops and maintains department communication materials (e.g. telephone lists, organizational charts, mail, etc.)
- Coordinates recruitment of new employees, sets up orientation schedules for newly hired employees and ensures that they receive all needed equipment and systems access (i.e., cell phone, laptops, shared network access, etc.)
- Manages assigned area projects including mass mailings and assists with outreach efforts
- Greets and directs visitors and answers phone calls in a prompt and professional manner
- Coordinates with team to maintain, organize and archive documentation and files as required under state law
- Responds to inquiries of a routine or complex nature from various stakeholders related to program registration procedures
- Handles other duties as assigned
- Ability to accept direction and work independently with minimal supervision
- Ability to exercise sound judgment, to follow written and oral instructions, to maintain
- Accurate records, and to maintain a professional demeanor and appearance
- Ability to establish and maintain harmonious working relationships with others
- Proficient in Microsoft Suite: Outlook, Word, and Excel
- Ability to remain organized and prioritize activities based upon immediate needs
- Responds promptly and efficiently to supervision by completing tasks in a satisfactory manner
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Office Support Specialist Resume Examples & Samples
- Maintain front desk/reception area and other shared areas in the Center
- Provide excellent customer service and hospitality to visitors of the Center
- Answer phones, and direct phone calls appropriately
- Schedule appointments for the Office of Study Abroad staff members
- Review incoming mail to route application documents, transcripts, etc. to the correct recipient
- Perform routine typing, mailing, filing, copying
- Utilize the study abroad database and provide reports upon request
- Assist as needed with data entry for faculty programs database
- Current enrollment at St. Thomas
- Administrative office experience
- Previous study abroad experience
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Office Support Specialist Resume Examples & Samples
- 1 year office experience
- Experience with MS office computer tools
- Ability to file in alpha order
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Office Support Specialist / Receptionist Resume Examples & Samples
- Filing:Maintains classified or indexed records arranged in an established system. May participate in developing new filing methods / systems. Inserts, removes and notes disposition of materials. May search and investigate information contained in files. May insert additional data, prepare routine reports, and provide written information on request
- Clerk:Performs functions such as photocopying, compiling records, filing, tabulating, posting information and distributing mail. Maintains records, forms, verifies information and resolves more complex problems. May assist in the purchase of office supplies and facility security functions (keys, badges, etc.). May answer and / or screen incoming calls
- Printing:Completes assignments of higher technical complexity ranging from single and multicolor forms, promotional materials, bulletins, manuals and other printed material including documents requiring merge of covers, text, indexes and related items. Performs necessary equipment set-up and preparatory work. Operates bindery equipment such as folder, cutter, perforator, punches, collator, drill, stapler, padder, etc
- Document Assembly:Assembles, packages and / or distributes complex policy forms, endorsements, marketing and promotional materials, special forms and output reports to customers (field personnel, agents, insureds, etc.). Performs quality control on products, identifies rejects and returns to appropriate initiating offices, recording rejected materials. Operates basic bindery equipment including perforator, punches and stapler
- Imaging-Scanning:For more complex customer accounts, scans documents of all types, performing quality control and assuring legibility of all images. Applies automated and / or manual index values at time of scanning. May learn to index scanned and faxed documents for specified customers. Determines priority of work based on customer service level agreements. Performs equipment set-up and maintenance. As needed, may prepare documents for scanning. May prepare documents for offsite storage
- Mailing:Prepares incoming mail for distribution and processes outgoing mail. Distributes and collects mail, determines and affixes appropriate postage. Maintains records on postage, registered mail and packages. Operates mailroom equipment including postage machine, sorter, inserter, etc. Maintains knowledge of the rules, regulations and procedures of the various mail and package systems / vendors throughout the nation
- Data Entry:Inputs lists, records or other data points into an electronic format. Audits records / input for quality, accuracy and maintainability
- Supply:Orders, receives, stores and issues supplies (stationery, office supplies, marketing materials etc.). Maintains established inventory levels by checking shelves and prepares purchase orders or notifies supervisor at established reorder points. Stocks deliveries and checks that deliveries conform to purchase orders (quality and quantity)
- Receptionist:Greets and directs vendors, customers and other visitors and may arrange for escorts. Answers, routes and screens incoming calls
- Business Phones:Maintains organization knowledge to answer organization-wide toll-free and direct phone lines. Verifies and explores caller’s need to “warm” transfer to appropriate department. Intakes caller information to research and later return and forward the caller to the appropriate department or individual employee. Accesses various business-related computer systems to assist in getting callers to the appropriate party. May monitors email boxes for response or forward
- Word Processing:Prepares complex documents from various sources of written or dictated input which may include page layouts and charts. Enters corrections, revisions and proofreads output for accuracy and completeness
- Applies knowledge of department operations, policies and procedures and utilizes general understanding of the business and organization
- 3 to 5 years experience. Insurance industry preferred
- Job location is Baton Rouge, LA
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Office Support Specialist Resume Examples & Samples
- Enter center contracts, process schedules, stock and ship supplies to photographers, mail confirmation kits and portrait day supplies to centers, data entry, and file
- Support internal and external customers through problem solving
- Confirm portrait-dates, respond to inquiries and effectively resolve customer issues
- Play a key role with the district photography and operations team to support sales goals by: scheduling and maintaining photography schedules; working with the production lab to resolve issues; entering contracts and ensuring account information is current; and calling previous customers to reschedule appointments
- Ability to troubleshoot and problem solve
- Strong customer retention skills; ability to effectively handle objections and influence positive outcomes
- Excellent verbal, written and interpersonal skills
- Ability to manage multiple tasks and meet critical deadlines
- Accurate data entry and attention to detail
- Excellent phone and customer service skills/etiquette
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Office Support Specialist Resume Examples & Samples
- Performs tasks related to the tracking and maintenance of health care facility reports submitted to the Board of Registration in Medicine Quality and Patient Safety (QPS) Division. Monitors and tracks health care facility compliance with regulatory reporting requirements. Maintains QPS Division databases, and generates reports and statistics on programs and its confidentiality protections. Responds to inquiries from health care facilities concerning processes for filing PCA reports. Prepares and sends inquires to healthcare facilities for additional information
- Assists with preparation for bimonthly Quality and Patient Safety Committee meetings by drafting the agenda, scanning and bookmarking package materials, and electronic postings. Records and transcribes Quality and Patient Safety Committee minutes, prepares and distributes draft minutes, incorporates all edits for final Committee review and approval. Provides related work as required
- Maintains QPS Division databases by performing data entry; assuring the accuracy and completeness of data entry; performing coding of certain data; and following up with health care facilities to obtain data that was missing from PCA reports submitted
- Generates statistical data and other reports from the QPS Division databases. Analyzes statistical data and reports, and presents information in formats and charts that are easily understood and “user friendly.”
- Maintains QPS Division paper and scanned files in accordance with established QPS Division procedure. Assures that QPS Division files meet record retention requirements
- Assists in the preparation of QPS Committee Agenda and meeting materials. Prepares meeting materials for dissemination. Assists in the preparation of QPS Committee meeting minutes, correspondence and other reports generated at the recommendations of the Committee. Maintains confidentiality of meeting materials, as required
- Responds to health care facility inquiries and provides information regarding Board policies and procedures for submitting Annual, Semi-Annual and Major Incident Reports
- Monitors and tracks health care facility PCA reports to ensure compliance with statutory and regulatory requirements. Reviews reports and tracking lists to determine whether health care facilities have met minimum regulatory requirements. Prepares and sends notices of delinquency to non-compliant facilities
- Assists in the arrangement of and maintains meeting and conference schedules for QPS Committee and staff. Assists in the preparation of conference materials, including the preparation of Power Point slides
- Confers with the Office of the General Counsel regarding disclosure of public information and confidentiality requirements as well as record retention requirements. Works with systems administrators regarding QPS Divisions databases to identify and rectify systemic problems
- Performs other related work as assigned or requested by the QPS Division staff
- Knowledge of and ability to use Microsoft Access
- Knowledge of and ability to use Microsoft PowerPoint
- Knowledge of and ability to use Microsoft Excel
- Knowledge of medical terminology, and the usages of the medical profession
- Ability to create spreadsheets and statistical reports
- Ability to write concisely and express thoughts clearly
- Ability to understand and explain applicable laws, rules, regulations, policies
- Ability to work accurately under time pressure
- Willingness to meet demands of unpredictable workload
- Knowledge of functions and procedures of the Board of Registration in Medicine
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Office Support Specialist Resume Examples & Samples
- Reviews, researches and determines eligibility for life insurance payment for complex death claim cases
- Explains and clarifies life insurance benefits to State insureds and/or beneficiaries primarily by phone
- Maintains an automated reporting, payment and tracking system for life insurance claims
- Processes life insurance claims by reviewing and verifying amount of life insurance
- Performs complex clerical and record keeping duties in receiving, reviewing and processing death claims for insured State employees
- Reconciles paid claims list between GIC and life insurance company
- Works with supervisor to resolve complex discrepancies
- Assists other staff with special projects as needed
- Ability to work with poise in a fast-paced, highly professional environment
- Curious to learn new topics and ability to learn new topics quickly
- Provide excellent customer service by treating members in a caring, compassionate manner, and with a friendly, helpful attitude
- Knowledge of basic arithmetic, including addition, subtraction, multiplication, and division
- Ability to work effectively with state agency GIC Coordinators, employees and retirees
- Ability to communicate effectively both orally and in writing
- Ability to gather information, make decisions, and make appropriate changes involving GIC insureds
- Ability to research information and draw conclusions
- Ability to operate general office equipment including computers, copiers, fax machines and scanning equipment
- Ability to work effectively with Microsoft Office applications especially Excel and Word
- Ability to learn and use online eligibility, correspondence and other computer systems
- Candidate must speak fluent English
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Office Support Specialist Resume Examples & Samples
- Maintains a complete and accurate record of Call Center demand and production information for agency management
- Assists members of the public requesting information
- Assists physician regarding online renewal application
- Assists consumers that need help with BORIM’s website
- Reports any problems with agencies applications and/or websites to direct supervisor
- Assists physicians with logging into their online account to make address and profile updates
- Notes and reports to supervisor and management any demand anomalies in physician information requested
- Maintains data for profiling elements that are not included in licensing demographics (Post graduate training, awards and publications, third party information)
- Maintains updates for hospital affiliations, change in address, specialty and board certifications
- Also maintains updates for insurance plans, Medicaid, acceptance of patients, publications, translation services and honors and awards
- Acknowledges receipt of all correspondence received electronically or hard copy, from physicians and the public within a timely manner
- Handles all calls or requests from consumers, other departments, or outside public agencies, referring them to the proper parties
- Prepares and issues license verification requests for physicians and is able to answer any questions related to a license verification request
- Records and maintains proper record of checks received for verification requests
- Assist in the Mail Room
- Assist other units with duties as needed
- Ability to analyze and determine the applicability of data, to draw conclusions, and make appropriate recommendations
- Proficient in Microsoft Word and database management
- Ability to understand, explain, and apply the laws, rules and regulations, and policies and procedures
- Ability to write concisely, to express thoughts clearly, and to develop ideas in a logical sequence
- Ability to exercise sound judgment and discretion in handling confidential information
- Knowledge of Board policies and procedures
- Knowledge of Board Rules and Regulations
- Knowledge of the proper telephone procedures for making and receiving agency calls
- Knowledge of the public information law
- Knowledge of the different types of forms used by BORIM
- Knowledge of OnBase
- Knowledge of Online Renewal Website and other BORIM applications and websites
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Office Support Specialist Resume Examples & Samples
- Edits for discrepancies and prepares punch detail report for final processing of payroll to meet bi-weekly payroll deadline and ensure employees are paid accurately
- Maintains a staffing roster to ensure accurate employee count and track employee vacancies
- Provides pick-up and delivery service for office supplies, if requested to ensure continuity of operations is maintained
- Maintains confidentiality obtained through job duties regarding residents, employees, vendors, outside agencies, etc., so that sensitive information is only given on a "need to know" basis
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Imaging Office Support Specialist Resume Examples & Samples
- Preferred: Experience in a healthcare environment or clinical education in a healthcare environment
- Medical terminology, exceptional organizational skill and ability to handle multiple tasks simultaneously
- Must have excellent interpersonal skills
- LICENSE/CERTIFICATIONS
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Academic Office Support Specialist Resume Examples & Samples
- Serve as initial point of contact for all faculty, staff, students and visitors by staffing the front reception desk of the Advising Center
- Provide administrative support such as scheduling appointments, answering the main phone line, processing forms, and managing visitor traffic
- Check-in students and visitors for appointments
- Answer general questions and provide basic information about classes, registration, authorizations, room availability, etc. using established guidelines
- Screen students and visitors to determine their needs, and when appropriate, refer them to the proper faculty or staff member if more information is needed
- Effectively manage high traffic flow during peak times of the semester
- Scan and file student records using Banner Document Management
- Assist faculty by answering questions, providing information, and submitting grade changes
- Purchase equipment and supplies, maintain an inventory of office supplies, and utilize the appropriate processes to pay for departmental purchases
- Manage course scheduling for three academic departments, including overseeing the timetable, submitting special study courses, and maintaining up-to-date classroom operating schedules
- Assist with scholarship administration, including correspondence with recipients and keeping up to date records
- Assist with event planning for the career fair and annual awards banquet
- Maintain the College’s online job board as the primary point of contact for job postings from employers
- Develop and distribute a weekly newsletter to students compiling relevant announcements, job postings, etc. from the College and the rest of campus
- Foster a collegial environment by maintaining professional, yet warm and friendly interactions with all students, faculty, staff, and visitors
- Experience providing administrative support in an academic or professional office environment
- Excellent time management skills and the ability to prioritize work
- Ability to manage student and visitor traffic in a busy office
- Able to transition quickly and stay on task during periods of frequent interruption
- Demonstrated experience with Microsoft Word, Outlook, and Excel
- Ability to use discretion in working with confidential information
- Desire to serve and work with students, faculty, staff, and visitors
- Competency in working with a very diverse population of students
- Willingness to be flexible as needs fluctuate throughout the year
- Working knowledge of Virginia Tech academic policies and procedures
- Experience with BANNER
- Experience with HokieMart procurement system (requesting and receiving)
- Experience with desktop publishing software such as Microsoft Publisher or Adobe InDesign
- Experience answering a multi-line telephone system
- Experience building and maintaining employer relations
