Clinical Support Specialist Resume Samples

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MH
M Hane
Maia
Hane
1204 Craig Bypass
Phoenix
AZ
+1 (555) 979 1054
1204 Craig Bypass
Phoenix
AZ
Phone
p +1 (555) 979 1054
Experience Experience
Dallas, TX
Clinical Support Specialist
Dallas, TX
Mante-Wuckert
Dallas, TX
Clinical Support Specialist
  • Provides clinical support in all phases of a project plan including system testing, conversion planning, and training material development
  • Two to three years of proven knowledge of clinical workflows and track record of providing excellent support to clinical staff
  • Provide 2nd level support on Masimo’s Automated Data Collection (ADC) tool set to field Clinical Specialists and Account Managers
  • Provide end-user one-on-one support at Client locations to perform high-level Cerner solution tasks at Client locations
  • Assists the Principal Investigator in the development of study materials and protocols
  • Provide written and verbal communication to sales management and sales representatives regarding field activity and account information
  • Develop and leads in-service program of products at customer facility
Phoenix, AZ
IV Clinical Support Specialist
Phoenix, AZ
Sanford, Rath and Jacobs
Phoenix, AZ
IV Clinical Support Specialist
  • Participate in planning processes by establishing personal goals to support quality improvement
  • Recommend drugs to be added to Omnicell IV automation products based on data usage, demand, and workflow
  • Instruct staff regarding performance of environmental monitoring activities for the IV Automation products
  • Provide instruction and consultation regarding standard operating procedures, best practices and problem resolution for Omnicell IV automation products
  • Provide competency training and validation for employees and hospital personnel as necessary
  • Complete special projects, reports and status updates on a regular basis for program management and project team as necessary
  • Maintain state and/or national credentialing to meet established guidelines
present
Phoenix, AZ
Local Clinical Support Specialist
Phoenix, AZ
McGlynn, Wiza and Hills
present
Phoenix, AZ
Local Clinical Support Specialist
present
  • Responsible for preparing the Investigator and Sponsor files with essential documents for the initiation of sites participating in clinical studies
  • Maintain effective communication and working relationships with Investigators, other site staff, above country colleagues and other GSK staff
  • Maintain effective communication and working relationships with in and above country colleagues, other GSK staff, Investigators and other site staff
  • Proficiency in multiple software applications
  • Responsible for working with the S/CRA for the management of study materials, non-IMP and IMP supplies - distribution, ordering, tracking, storage, reconciliation and destruction using external vendor
  • Responsible for accuracy and currency of clinical trial tracking system data by the monitoring of study milestones at each stage of the study. Work with the Local Expert Users group to gain expert knowledge and provide eTrack local expert support as an initial point of contact for the S/CRA/LSM
  • Participate in projects and initiatives upon request, or taking on department-wide tasks in order to contribute to the optimisation of processes, tools and systems
Education Education
Bachelor’s Degree in Behavioral Health Field
Bachelor’s Degree in Behavioral Health Field
University of Illinois at Chicago
Bachelor’s Degree in Behavioral Health Field
Skills Skills
  • Proven ability to work effectively within interdisciplinary teams. Advanced computer proficiency in a variety of Clinical Study databases and software applications. In-depth knowledge ofstudy processes and procedures including related functional areas and FDA regulations
  • Ability to work on complex or multiple project assignments. Demonstrate ability to manage projects and assignments with minimal supervision
  • Exhibit customer service orientation and interpersonal skills
  • Maintains working relationships with clinicians, staff, and clinic leadership at assigned locations to ensure consistent delivery of all IT support services
  • Acts as assigned resource to the various project teams assisting in the design and development of the continually improving ambulatory applications suite of solutions
  • Performs the delivery of services and escalates any conflicts that may arise between matrix teams, project teams, team members, facilities, and ambulatory clinics
  • Utilizes the knowledge and skills of clinical practice to recommend clinical functions that are suitable for computer applications and ensure the clinical applications are consistent with professional standards of clinical practice
  • Contributes as assigned in ambulatory governance meetings, department meetings, and staff meetings
  • Delivers consistent clinical support services both within and outside the defined Service Level Agreements
  • Provides clinical support in all phases of a project plan including system testing, conversion planning, and training material development
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15 Clinical Support Specialist resume templates

1

Clinical Support Specialist Resume Examples & Samples

  • Sell portfolio and services to orthopaedic surgeons, theatre staff and non clinical stakeholders such as procurement
  • Increase market share of portfolio on territory
  • Proactively build and develop relationships with clinical and non-clinical stakeholders
  • Develop a portfolio of territory key opinion leaders across the product portfolio
  • Attend appropriate theatre lists to maintain and drive sales
  • Presentation of products in hospital meetings and exhibitions
  • Essential: Experienced Clinical Specialist
  • Desirable: Relevant experience in health sciences/anatomy and/or arthroscopy experience with buying groups, procurement managers
  • A degree in business/technology/science/sports science discipline
2

Clinical Support Specialist Resume Examples & Samples

  • Clinical presentations of the technology
  • Set up and execute product training program for the accounts
  • Dry training
  • ESI - CoE training
  • Active clinical support during the initial cases and follow-up
  • Training/coaching on product usage with the goal of getting the customer independent on product usage
  • Regular follow-up with accounts post product introduction
  • Base technology adoption
3

Senior Clinical Support Specialist Resume Examples & Samples

  • 5+ years clinical support and/or educational delivery experience in the cardiovascular field
  • Technically savvy and experienced to run a complex computer software
  • At least 5 years of experience in support/sales position, preferably with additional 2 to 3 years within training and education field
  • Proven track record of experience within the cardiology area ideally at European level. Experience working within AFS field will be considered as an asset
  • Experience with introducing new technologies/services to the customer
  • English fluent another European languages as an asset
  • Willingness to travel mainly within the country but occasionally also within EMEA
  • Strong support and education background
  • Ability to work with first generation system and learn as we go
  • Positive can-do attitude is expected as well as being a team-player
  • Innovative problem solving skills
  • Expected to promote culture of “excellence in execution”
  • Ability to evolve within a fast paced environment
  • Entrepreneur attitude to demonstrate, convince and create innovative training strategies
4

Clinical Support Specialist Resume Examples & Samples

  • Provide theatre and other HCP staff training on Stryker products. This could include organising and conducting training workshops for surgical & theatre staff
  • Working closely with other Spine team members, within the defined region. Reporting to the Regional Sales Manager, to ensure customer service levels are best in class
  • Understand the clinical application of the broader Stryker portfolio to offer our customers an understanding of our wider product range
  • Develop an understanding of the local healthcare environment and hospital/specialty plans and strategies in our region
  • Would be ideal / advantageous if had some familiarity with Stryker procedures
  • Commercial acumen, an appreciation of budgetary and cost issues surrounding theatres and surgical procedures
  • Presentation skills with modern presentation media
  • Workshop/demonstration skills/training skills
5

Clinical Support Specialist Resume Examples & Samples

  • Maintains and audits clinical databases
  • Maintains WIKI site
  • Oversees the Perioperative Internship Program and student placement
  • Acts as a liaison with IT for implementation of hospital wide systems that impact Perioperative services
  • Acts as a resource; helps ensure the compliance and coordination of university and service line policy and procedures
  • Collaborates on the development of guidelines for documentation and care planning based on current clinical and research information
  • Functions as a consultant to staff in complex patient care situations
  • Collaborates with all areas within Perioperative services for the application and implementation of new processes, regulatory mandates and various projects assigned by the director
  • Current License to practice as a Registered Nurse in the State of Utah
  • Three years nursing experience related to area of assigned department
  • Basic Life Support Health Care Provider card, or obtain one within one month of hire
6

Clinical Support Specialist Resume Examples & Samples

  • Oversees compliance to protocol; manages quality control, completion and submission of study related documentation; prepares reports for organizations and agencies
  • Monitors enrollment goals and initiates strategies to promote enrollment and participant compliance. Coordinates and performs responsibilities related to research participants including determining subject population availability, developing informed consents and screening materials, screening and recruiting subjects, scheduling visits, obtaining informed consent, answering subject inquiries, overseeing study visits, and acting as a liaison between participants and study-related parties
  • Coordinate with data managers to monitor participant progression throughout study and conduct evaluation at end of study
  • Recognizes, tracks and reports adverse events and protocol deviations
  • Prepares for and coordinates site visits made by sponsors or federal agencies during the course of and at the close of the study
  • Completes ongoing training on techniques of clinical research coordination and practices, FDA Good Clinical Practices (GCP), and clinical research standard operating procedures to ensure compliance with policy and procedure, research sponsors and Federal rules and regulations
  • Assures proper laboratory samples are collected and shipped per study protocol and results are reported to the proper entities
  • Assists the Principal Investigator in the development of study materials and protocols
  • Attends all appropriate meetings as determined by the Principal Investigator and Program Manager
  • Provides cross-coverage as needed to ensure that the work requirements are met. Attends to other duties as assigned by manager
7

Clinical Support Specialist Resume Examples & Samples

  • Collaborating with the Manager, Document Control or Lead Document Control Specialist for one or more of the following per the relevant company quality documents
  • Proven ability to work effectively within interdisciplinary teams. Advanced computer proficiency in a variety of Clinical Study databases and software applications. In-depth knowledge ofstudy processes and procedures including related functional areas and FDA regulations
  • Exhibit customer service orientation and interpersonal skills
  • 2 years or more of formal post-high school and 3-4 years of experience or minimum of 5 years relevant work experience. 5-8 years of experience in clinical development experience or equivalent work experience
8

Spine Clinical Support Specialist Resume Examples & Samples

  • Service existing customer base within the theatre and clinical environment
  • Provide theatre and other HCP staff training on Stryker products
  • Working closely with other team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class
  • Understand the clinical application of the broader Stryker portfolio to offer our customers the best possible solution
9

Clinical Support Specialist Resume Examples & Samples

  • Maintains working relationships with clinicians, staff, and clinic leadership at assigned locations to ensure consistent delivery of all IT support services
  • Acts as assigned resource to the various project teams assisting in the design and development of the continually improving ambulatory applications suite of solutions
  • Performs the delivery of services and escalates any conflicts that may arise between matrix teams, project teams, team members, facilities, and ambulatory clinics
  • Contributes as assigned in ambulatory governance meetings, department meetings, and staff meetings
  • Supports the Physician Integration functional planning process; including needs assessment, regulatory requirements, and new clinical service requirements involving key stakeholders and utilizing structured analysis methods for planning
  • Delivers consistent clinical support services both within and outside the defined Service Level Agreements
  • Assists in the development of process and operational redesign recommendations leading to a solution and/or functional system requirements
  • Provides clinical support in all phases of a project plan including system testing, conversion planning, and training material development
  • Communicates functional priorities, design techniques, issues, and issue resolution to leadership
  • With others, promotes the continuity of the ambulatory computing environment and the application functionality in accordance with the intended design as deployed from clinic to clinic, market to market
  • Monitors application use, system performance, hardware reliability, and software stability. Captures, defines, and prioritizes pre- and post-implementation issues. Reports and participates in the problem solving of issues that impact local and enterprise performance
  • Communicates effectively, and contributes to positive interdepartmental relationships; particularly between technical and clinical staff
  • Takes immediate action to meet customer/user requests or needs
  • Builds relationships with peers and staff. Ensures accountability relative to timelines, work, and product, in support of reporting metrics and protocol compliance
  • Uses critical thinking skills and job knowledge to resolve job-related issues
  • Maintains confidentiality of all patient and Dignity Health information, communications, and documents
  • Participates in the orientation and training of new physicians and staff. Provides on going assistance to ensure technical skill sets of physicians and staff maintain a standard minimum competency
  • Provides assistance relative to technical skill sets for staff and incorporates them into the associated training
  • Constantly evaluates training materials ensuring content is in alignment with application versions and appropriately provides end users with appropriate skills to be successful
  • Demonstrates extraordinary customer relations, quality service, and dedication to providing the highest quality of service to our clinicians, staff, and patients
  • Supports the efficient and effective operations of Ambulatory Clinical Information Systems, the promotion of effective user adoption, and success in deployment of these systems
  • Ensures a professional and responsive atmosphere by greeting patients, visitors, staff, and physicians promptly and courteously. Refers to each individual by name when appropriate
  • Upholds the mission, vision, and values of Dignity Health, as well as our sponsoring congregations
  • 2+ years of experience providing system support to clinical staff, or working in a clinical setting with daily use of an electronic health record
  • 2+ years of experience working with clinical workflows within an electronic health record
  • 2+ years of proven knowledge of clinical workflows and documented ability to provide excellent support to clinical staff
  • Experience with Allscripts or Cerner preferred
  • Knowledge of ambulatory/outpatient care environments and workflow processes
  • Strong oral, written, and presentation skills
  • Ability to work in a complex and matrixed team environment; experience working in a team-oriented, collaborative environment
  • Ability to handle multiple tasks, and to set priorities, schedule, and meet deadlines
  • Computer literacy (use of computer technology to accomplish tasks) and information literacy (ability to recognize, locate, evaluate, and use information appropriately)
  • Ability to effectively train others in the use of computers and related technologies
  • Strong communication skills, ability to translate most concepts to naïve computer users and various levels of personnel from executives to end-users
  • Ability to create effective interpersonal relationships
  • Travel may be required within the assigned market and to events both locally and held at the IT Corporate Offices in Phoenix, Arizona along with various Dignity Health hospitals. Travel may occupy up to 25% to 30% of the time spent in this position
10

Clinical Support Specialist Resume Examples & Samples

  • Two to three years of experience providing system support to clinical staff, or two to three years of experience working in a clinical setting with daily use of an electronic medical record
  • Understanding of clinical workflows within an EMR required
  • Two to three years of proven knowledge of clinical workflows and track record of providing excellent support to clinical staff
  • Prior experience providing application support may be accepted in lieu of clinical background
  • Clinical background highly desired
  • MA, LVN, RN license, or other clinical degree desired
  • Demonstrated ability to lead others in difficult situations
  • Ability to manage projecttasks and timelines
  • Ability to work with and communicate to a diverse work force in all levels of the organization
  • Strong communication and leadership skills required
  • Ability to lead others in a team environment and come to consensus on workflow/training related issues
  • Personal computer-based productivity tools
  • Ability to learn and apply Transformational Care principles in establishing workflows with providers and staff
  • Ability to effectively communicate to others
  • Ability to be an outside-of-the-box thinker when it comes to problem solving
11

Clinical Support Specialist Resume Examples & Samples

  • Help implement training, provision of instruments and implementation of F&A systems into new accounts
  • Working closely with other Trauma East England Sales team members and members of the Foot & Ankle Sales team
  • Reporting to the National Sales Manager Foot & Ankle, to ensure customer service levels are best in class
  • Additional responsibilities as directed by NSM (National Sales Manager)
12

Clinical Support Specialist Resume Examples & Samples

  • Provide end-user one-on-one support at Client locations to perform high-level Cerner solution tasks at Client locations
  • Identify and surface process, work-flow and technical questions to appropriate project team members
  • Provide feedback to appropriate stakeholders on system adoption, utilization and issue status
  • Execute system adoption and/or optimization plan for client based on utilization data and targeted outcomes
  • Assist with investigating and resolving routine problems in person and via phone by using applicable monitoring and troubleshooting tools
  • Document investigation and issue resolution process
  • Leverage a knowledge base and the public domain to quickly understand and diagnose solution-related issues
  • Demonstrate high attention to detail and strong organizational skills
  • Demonstrate flexibility in responding to changing priorities and work
  • Possess excellent verbal, presentation and written skills
  • Strong interpersonal and collaborative skills
  • Ability to organize, coordinate, and prioritize own work
  • Demonstrate critical thinking and problem solving skills
  • Ability to relocate
13

Product & Clinical Support Specialist, AT Resume Examples & Samples

  • Provide comprehensive modality application training independently to various groups and levels of staff in all environments including OT, IR or hybrid OR
  • Perform system troubleshooting, image quality and radiation dose review, workflow optimization etc together with customers
  • Engage customers in consultative or collaborative discussions on relevant research projects as required
  • Perform product presentations, and on-site demos for workshops, conferences, site visits, pre-sales events, tender clarifications, customer updates etc
  • Support and conduct training initiatives, such as educational and clinical workshops for local Siemens Healthineers team, as well as customers
  • Assist and advise sales team in system configuration for tender submissions and clarifications
  • Understand and develop expertise in competitive product comparison and our unique selling points
  • Build key reference sites in Singapore for site visits and image sharing
  • Develop and maintain good working relationships with key clinical users
14

IV Clinical Support Specialist Resume Examples & Samples

  • Provide instruction and consultation regarding standard operating procedures, best practices and problem resolution for Omnicell IV automation products
  • Provide guidance and instruction regarding overall IV workflow for compounding including production schedules, staffing, documentation, and beyond use dating (BUD) sterility release testing
  • Provide competency training and validation for employees and hospital personnel as necessary
  • Recommend drugs to be added to Omnicell IV automation products based on data usage, demand, and workflow
  • Instruct staff regarding performance of environmental monitoring activities for the IV Automation products
  • Maintain a high level of communication with the project team concerning all levels of client interaction
  • Complete special projects, reports and status updates on a regular basis for program management and project team as necessary
  • Assist program management, Project Managers and Engineers with client implementation and go-live as needed
  • Promote and optimize client product ownership, satisfaction and clinical integration
  • Subject Matter Expert education methodology
  • Customer accountability for data integrity and product use procedures
  • Autonomous support
  • Hospital-initiated check of product operation
  • First-line product support and troubleshooting
  • Collaborate with internal Omnicell departments such as Training and Documentation, Product Management, Customer Support and Technical Account Management to provide input in developing mutually viable solutions for the Omnicell IV products
  • Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building
  • Participate in planning processes by establishing personal goals to support quality improvement
  • Provide temporary coverage for IV automation customers as needed
  • Comply with reasonable procedures, policies and guidelines established by the Customer facility
  • Maintain fiscal responsibility for business related expenses associated with Company-issued credit card
  • Maintain state and/or national credentialing to meet established guidelines
  • Proficient in the use of PPE and hand hygiene techniques
  • Working knowledge of Aseptic Work Practices, and Cleaning/Disinfection Procedures
  • Working knowledge of adult learning techniques
  • Demonstrated organizational skills in a fast-paced environment
  • Strong interpersonal, communications and problem-solving skills
  • Demonstrated customer service skills
  • Ability to work with mechanical equipment
  • Knowledge of pharmacy automation preferred
  • Working knowledge of computer hardware, Microsoft Windows, Excel and PowerPoint
  • One year experience with I.V. preparations
  • PTCB certification
  • New Jersey Board of Pharmacy Certification
  • Previous experience in hospital pharmacy or healthcare industry
  • Three plus years of experience with I.V. preparations
  • Prior experience as a project/implementation contributor/team member
15

Local Clinical Support Specialist Resume Examples & Samples

  • Responsible for assisting S/CRA LSMs and LSSMs with preparation, collation, review and tracking of all documentation required for approvals processes (e.g. regulatory, ethics, green light process etc) for clinical trial sites. Ensure all official requirements of the RA and ECs during the course of a study are met in a timely manner
  • As an active participant of clinical study teams, engage in local study meetings during the life of the study to obtain general knowledge about the study and be responsible for given tasks. Assist S/CRA LSM and LSSM with study related activities such as organizing and running of study meetings
  • Responsible for preparing the Investigator and Sponsor files with essential documents for the initiation of sites participating in clinical studies
  • Responsible for archiving at the end of study in accordance with relevant GSK SOPs, policies and local regulatory requirements
  • Accountable for acquiring/maintaining an expert level of knowledge of GSK clinical study tracking systems in order to provide technical support and 1:1 training to Clinical CRA, Local Study Managers
  • Is the initial point of contact for S/CRA LSM / LSSM with study and site related processes (e.g. handling of data queries). Proactively identifies issues and raises them to take necessary corrective action to ensure smooth and rapid progress of studies
  • Responsible for accuracy and currency of clinical trial tracking system data by the monitoring of study milestones at each stage of the study. Work with the Local Expert Users group to gain expert knowledge and provide eTrack local expert support as an initial point of contact for the S/CRA/LSM
  • Assist in the planning, logistics and preparation of local Investigator meetings (travel arrangements; assist with preparation and distribution of study related presentation material etc)
  • Acquire/maintain an appropriate level of knowledge on the financial aspects of clinical studies, GSK’s financial tools and systems to effectively manage the clinical study payments
  • Responsible for working with the S/CRA for the management of study materials, non-IMP and IMP supplies - distribution, ordering, tracking, storage, reconciliation and destruction using external vendor
  • Maintain effective communication and working relationships with in and above country colleagues, other GSK staff, Investigators and other site staff
  • Provide support for study team in the event of an audit and where appropriate, assist with the resolution of any actions
  • Participate in projects and initiatives upon request, or taking on department-wide tasks in order to contribute to the optimisation of processes, tools and systems
  • Adhere to GSK written standards, processes and ICH GCP guidelines. Keep up to date with all the changes and requirements attending appropriate training sessions. Participate continuously in relevant training courses to improve personal/professional skills
  • Engage and liaise with external CROs on specific study level activities
16

Clinical Support Specialist Resume Examples & Samples

  • Working closely with Business Development Managers within the defined region, to ensure customer service levels are best in class
  • Preparation of technical features describing focus products
  • Clinical support for physicians, surgical OR staff, hospital administration & procurement
  • Organizing and conducting training workshops for internal and external needs
  • Product presentations in clinics and for dealers
  • Ensure field staff receive training to ensure effective delivery of key selling messages and use of marketing/promotional aids based on sales briefs as appropriate
  • Preparation and translation of brochures, operative techniques, promotional materials and advertisement materials
  • Product promotion at congresses/conferences/events with exhibition booth activities
  • Close collaboration with dealers network on product-related topics
  • RAQA support with technical information about products, registration certificates for dealers
  • Support in planning and executing of professional educational activities – web broadcastings, local courses and cadaveric laboratories
  • Additional responsibilities as directed by MDM (Market Development Manager)
17

Clinical Support Specialist Resume Examples & Samples

  • Together with Territory Sales Manager (TM) or Account Manager (AM), seek sales opportunities and drive business objectives within the defined territory and accounts
  • Share best practices with team members to best assist customers and use consultative selling techniques to identify potential sales opportunities within the account
  • Together with the European Technical team ensure effective servicing, maintenance, repair and co-ordinate functioning of all clinical sites and upgrades of soft- and hardware
  • Create awareness of BWI solutions and facilitate contact between the Territory Sales Manager (TM) or Account Manager (AM) and the key decision makers to drive our business
  • Responsible for maximizing customer case support capability through efficient planning and scheduling techniques, driving collaboration, maintaining consistent, open lines of communication with all other team members both internal/external and/or local/international
  • Responsible for assisting and supporting in achieving predefined business goals
  • Establish and share best practices with sales and clinical/technical colleagues and internal partners, to develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses, technicians as well as hospital administrators and staff
  • Remain current on company products instructions for use (IFU), best practices, technical troubleshooting and relevant scientific clinical literature and new product information
  • Prioritize and appropriately respond to requests in a high-pressured, stressful environment, maintain composure and focus whilst problem solving in stressful situations
  • Engage in meaningful dialogue with multiple internal and external business partners and stakeholders and then formulate possible solutions accordingly
  • Mentoring for new BWI team members
  • Responding daily to requests via email & telephone from customers, physicians as well as other internal and external partners
  • Administrative work such as managing account documentation, complaints, compliance training, expense reporting, company system input and maintaining Safe Fleet standards according to Company guidelines
  • Communicating business related issues or opportunities to next management level, ensuring subordinates follow all company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition
  • Ensuring personal and company compliance with all Federal, State, local and company regulations, policies and procedures
  • Perform other duties assigned to him/her as required
  • Tertiary education in the field of (para)medical or (bio)technical
  • Familiar with Word, Excel, PowerPoint & Outlook for daily business use
  • 1-3 years experience as a clinical support specialist within the medical device field (ideally cardiology) or previous experience as an EP nurse or technician
  • Experience having introduced new technology on the market by working with key opinion leaders is also beneficial
  • Service-, support-, solution- and result-orientated
  • Able to work independently and take ownership and responsibility
  • Open to travel (locally and internationally for congresses/training etc.)
18

Clinical Support Specialist Resume Examples & Samples

  • Working with the Representatives to support, train and cover cases within South London, Sussex and Surrey
  • Help implement training, provision of instruments and implementation of a total trauma award into new accounts
  • Working closely with other Trauma South East Sales team members and members of the Foot & Ankle Sales team, within the defined region. Reporting to the Regional Sales Manager for South East, to ensure customer service levels are best in class
19

Clinical Support Specialist Resume Examples & Samples

  • Assess daily census for members that are enrolled in Complex Case Management and contact facility liaison to set up onsite case management appointments for the following day
  • Making ongoing outreach calls to members that have not been able to be contacted and establish connection and set follow up case management appointments with ICM staff
  • Keep updated documentation attached to member’s case files
  • Make time referrals for community base services
  • Document case management activities in FlexCare according to Beacon Health Options Standard Operating Procedures
  • Demonstrate flexibility and creativity in the design of innovative and individualized care plans in order to achieve maximum effectiveness and optimal outcomes for members and their families
  • Duties as otherwise defined to support the ongoing clinical needs of the case management team
  • Some knowledge of medical terminology preferred
  • Excellent customer service skills, ability to follow-up on tasks until completion, organization, prioritization, computer skills, typing skills, and ability to work well with peers/staff
20

Clinical Support Specialist Resume Examples & Samples

  • High School Graduate or equivalent required. Post-secondary education preferred, but not required if relevant experience is demonstrated
  • Minimum of 2 years’ experience working in a fast-paced healthcare or medical setting required, with direct patient interaction preferred
  • Basic knowledge of medical terminology required
  • Strong computer software and data entry skills required
  • Excellent customer service skills required
  • Excellent interpersonal skills including excellent verbal and written communication skills
  • Demonstrates knowledge of customer service skills when responding to questions and other inquiries from internal and external customers
  • Ability to perform duties with minimal supervision. Ability to forecast needs; set priorities
  • Must demonstrate strong organizational skills
  • Ability to handle confidential information in a professional manner
21

Local Clinical Support Specialist Resume Examples & Samples

  • To assist local study teams in coordinating the planning, start-up and management of sites involved in clinical studies within agreed budget, timescales and in accordance with GSK written standards and ICH GCP
  • Responsible to manage all logistical aspects of clinical studies according to GSK operating standards and good clinical practice and to ensure that studies receive the support needed to meet timelines and budget
  • Responsible for accuracy of study systems. Accountable for acquiring/maintaining an optimal level of knowledge of GSK tools and systems to effectively manage them. Is the single point of contact for local study teams for study support questions
  • Maintain effective communication and working relationships with Investigators, other site staff, above country colleagues and other GSK staff
  • Proficiency in multiple software applications
  • Knowledge of the clinical development process and FDA/ICH GCP regulations
  • Solid understanding and knowledge of financial aspects related to invoicing and payments
  • Good knowledge of clinical study conduct processes
  • Strong written and verbal communication skills in English and local language
22

Clinical Support Specialist Resume Examples & Samples

  • Ability to be an integral part of a global, 7x24, fast paced clinical and technical services team
  • Drive clarity and focus in customer escalation status calls of a clinical nature
  • Act as point person in coordinating efforts between multiple departments through issue resolution
  • Provide 2nd level support on Masimo’s Automated Data Collection (ADC) tool set to field Clinical Specialists and Account Managers
  • Provide a clinical support perspective on biomed training material and support documentation
  • Produce Technical Service Bulletins and Customer response letters
  • Monitor customer/clinical support processes and procedures. Identify potential field training issues and propose solutions
  • Report field failures and customer complaints per the Masimo Quality System
  • Periodic customer visits to maintain user/customer and field sales perspective
  • Perform other duties or special projects as requested
  • Three or more years as a Registered Respiratory Therapist or Registered Nurse
  • Must meet current state and/or professional license requirements, or have been in good standing when having left bedside healthcare
  • Three or more years of experience with demonstrated success in project management, preferably in the medical technology field
  • Must possess an ability to work at a clinical level with engineers and customers
  • Must be able to communicate clearly and concisely in both written and verbal format
  • Excellent organization skills, ability to proactively troubleshoot both process and specific customer implementation issues
  • Ability to travel nationally and internationally
  • Knowledge of medical diagnostic equipment
  • Direct critical care, NICU, OR, or emergency medical experience, ability to communicate with all areas of healthcare industry
  • Strong cardio pulmonary background
  • Strong hemo-dynamic knowledge
  • Proficient in Excel and Word
  • Excellent troubleshooting & analytical skills
  • Strong communication and writing skills
23

Spine, Clinical Support Specialist Resume Examples & Samples

  • Help implement training, provision of instruments and implementation of a total spine award into new accounts
  • Plan, execute and monitor all measures necessary to help achieve industry leading support. Service and provide customer care for physicians, surgical theatre staff, hospital administration and sterilisation departments. This will include working within a theatre and clinical environment
  • Working closely with other Stryker Spine Sales team members within the defined region. Reporting to the Regional Sales Manager for North, to ensure customer service levels are best in class
  • Communicate essential features and benefits of products and their clinical application
  • Demonstrate outstanding ethics at all times. Treat customers and other employees with respect. Represent Stryker in the best possible light
  • Auditing theatre and hospital stock (implants, disposables and instruments) – managing consignment levels and ensuring good asset management and stock rotation
  • Behave with integrity, deliver on commitments within required timescales
  • Conducting trials and evaluations of product in theatre and clinical environment as required
  • Make observations of customer needs and liaise with sales colleagues to follow up on and introduce new or additional Stryker product and/or support
  • Maintain a basic business plan highlighting daily, weekly and monthly objectives
  • Theatre experience essential. Minimum 2 years experience of orthopaedic theatres
  • Would be ideal / advantageous if had some familiarity with Stryker products
24

Clinical Support Specialist Resume Examples & Samples

  • Conduct referrals, follow-up protocols, investigation of complex member/provider issues not requiring a medical necessity determination, claims issues and managing data to ensure patient and provider continuity of services
  • Provide guidance and handle complicated inquiries related to case initiation to internal and external customers. Investigate and resolve complaints regarding claims issues or case initiation
  • Educate providers/subscribers in the certification process and help reconcile inconsistencies and procedural difficulties. Provide support to Clinical Care Managers and Member Services and Clinical Management
  • Initiate cases by taking data over the phone from subscribers, providers and contracted companies. Help to resolve issues and complaints from providers/subscribers needing care management services related to: referrals for treatment, authorizations for services and verification of eligibility information
  • Oversee the administration and tracking of appeals, grievances, out of panel authorizations, single case agreements, discharges, aftercare follow-up, and administrative waivers. Evaluates clinical appropriateness of treatment using professional knowledge within ValueOptions clinical and work site guidelines and renders certification decisions or seeks consultations for non-certification decisions
  • Special projects and other duties including completion of surveys for depression management and mind body health solutions, with transfer to a license clinician for medical necessity determination and emergency assessment based on survey scoring
  • All duties as assigned related to providing clinical support
  • Must have experience using management information systems, word processing, and spreadsheet applications including knowledge of Microsoft office
  • Excellent time management, organizational skills and telephone service skills required
  • Must demonstrate ability to maintain a professional demeanor during crisis situations
  • Must possess an excellent work ethic, team attitude and be able to function in a multi-disciplinary team environment
25

Clinical Support Specialist Resume Examples & Samples

  • Provision of technical training to sales professionals, customer service, distributors and end-users. With a primary focus on Hand Hygiene Products and Skin Preparation solutions across hospital and community markets
  • Resolution of product quality issues and provide responses
  • Completion of product field evaluations or product trials
  • Completion of technical evaluation of new or existing products and competitive products
  • Submission of ideas for novel applications for existing products and/or replication of successful novel applications in existing or adjacent markets
  • Understanding relevant standards, guidelines or regulations and assist with compliance to those standards
  • Inter-state travel as required
  • Registered nurse, Enrolled Nurse, Doctor or allied health professional (degree or equivalent)
  • Experience within Perioperative, Infection control or other clinically relevant environment
  • Training qualifications - Certificate IV Training & Assessment (desirable)
  • Proven advanced analytical problem solving skills
  • Strong technical and non-technical communication skills
26

Joint Replacement Clinical Support Specialist Scotland Resume Examples & Samples

  • Reporting to the Regional Sales Manager, work closely with other Stryker Joint Replacement team members within Scotland to ensure customer service levels are best in class
  • Provide customer care within the theatre and clinical environment for physicians, surgical theatre staff, hospital administration and sterilisation departments
  • Provide theatre and other Health Care Provider (HCP) staff training on Stryker products. This could include organising and conducting training workshops for surgical & theatre staff
  • Conduct trials and evaluations of product in theatre/clinical environment
  • Audit theatre and hospital stock (implants, disposables and instruments)
  • Make observations of customer needs and liaise with sales colleagues to follow up on and introduce new or additional Stryker products and/or support
  • Understand the clinical application of the broader Stryker portfolio to offer our customers an understanding of our wider product range; Act in a consultancy capacity with other Stryker departments
  • Behave with integrity; deliver on commitments within required timescales
  • Build deep customer loyalty through trust, reliability and a genuine commitment to help
  • Additional responsibilities as directed by RSM (Regional Sales Manager)
  • Theatre experience is essential – a minimum of 2 years experience of orthopaedic theatres
  • Familiarity with Stryker procedures would be advantageous
  • Good working knowledge of anatomy and physiology
27

Spine Clinical Support Specialist Resume Examples & Samples

  • Theatre experience essential
  • Commercial acumen essential. Must have awareness of budgetary and cost issues surrounding theatres and surgical procedures
  • Computer skills, MS Office
  • Workshop/demonstration skills inc. Anatomy and physiology
28

Clinical Support Specialist Resume Examples & Samples

  • Provides the organization with clinical insights that improve the ability to meet emerging customer needs
  • Provides up-to-date information on assigned product(s) to dialysis staff
  • Presents formal educational programs related to, but not limited to: dialysis concepts, complications, troubleshooting of various products and equipment, machine function, best demonstrated clinical practices, and optimization of clinical outcomes
  • Serves as a liaison between Clinical Support and Product Management to provide valuable feedback and input on product improvement and future enhancement features
  • Works with Field Sales to foster and grow new business by presenting product line features to evaluation accounts
  • Identifies clinical needs of assigned territory and communicates to applicable sales management
  • Keeps abreast of current accepted clinical practices and maintains knowledge base through professional training
  • May provide after-hours support to clinical staff and responds to clinical questions within accepted company guidelines
  • May provide clinical support for on-call periods
  • May be responsible for training new hire Clinical Support staff, as needed
  • Minimum 2 – 5 years of experience in nephrology nursing/hemodialysis in a clinical setting required
  • Must have a credible reputation and technically-relevant clinical skills to engage with other clinical professionals
  • Must have strong written and oral communications skills, particularly adept at presentations and public speaking
  • Must have exceptional organizational skills and the ability to meet deadlines as needed
  • Required to have clinical experience in nephrology with past experience in training dialysis professionals and/or patients on the principles of dialysis and hemodialysis machines
  • Ability to demonstrate professionalism, build valuable and lasting relationships, exercise discretion, and use independent judgment in all interactions internal and especially external to FMCNA
  • Must be capable of identifying, adapting to, and advising FMCNA of important and emerging trends in the ESRD environment
  • Must demonstrate a professional appearance when interacting with internal and external customers
  • Demonstrate the ability to teach complex concepts in a simple, concise manner to all levels of healthcare professionals
  • Must possess and display strong interpersonal skills with the ability to work with a wide range of people, particularly thought-leaders and influencers in the renal space
29

Clinical Support Specialist Resume Examples & Samples

  • Identify and support field sales efforts through clinical and educational customer needs assessment, product and procedural training, in-servicing, and required customer follow up (i.e., letters, approved product information, samples, educational materials, professional guidelines and standards related to best practices, and clinical/evidence based research articles)
  • Identify and expand the customer base through professional networking, consultation related to best practices and the appropriate use of Teleflex products, and timely professional follow-up
  • Work in conjunction with sales representatives and sales management to properly identify, prioritize targets, and achieve corporate, regional, and territory goals and objectives
  • Keep current with medical literature, clinical initiatives/guidelines, competitive landscape, and industry trends and communicate with sales management, marketing and other appropriate corporate departments
  • Participate in educational, scientific, and promotional activities at identified local, regional, and national tradeshows/exhibitions
  • Membership in and participation as allowed in local, regional or national clinical professional organizations in accordance with clinical specialty area (i.e. AVA, INS, PGA, ASATT, AARC)
  • Provide written and verbal communication to sales management and sales representatives regarding field activity and account information
  • Participate as a clinical team representative on project teams, committees and in meetings with various corporate departments to provide input as to the clinical perspectives on products and issues
  • Position may require direct contact with Implantable Device, depending upon clinical specialty area
  • Principles used to find, analyze and assess clinical studies and appropriately apply them in the support of Teleflex Medical products
  • Sales force organizational dynamics, sales tools, sales activities and related sales problems associated with the Teleflex Medical sales organization and its product lines
  • Organizational culture and the impact of culture on interdepartmental relationships and communication
  • Professional presentation skills for use in presenting products and clinical practice standards in customer meetings and educational programs at the hospital level
  • Graduate of an accredited university, college, or community college program in the clinical specialty area, or equivalent practical experience in the clinical specialty area
  • Professional registration, certification, licensure or other credentialing as appropriate in the clinical specialty area
  • Minimum of three (3) years clinical experience in hospital and/or alternate site care setting
  • Experience as Clinical Specialist in industry desirable
30

Clinical Support Specialist Resume Examples & Samples

  • Provides clinical training to various groups such as Sales Representatives, Tech Teams, Merit employees, Cath lab and Radiology staff, and physicians on all Merit products
  • Answers clinical questions from doctors, technicians, sales representatives, etc
  • Works with Sales Representatives in the field or customers to do evaluations and consultations or obtain complaint information
  • Follows up on previous product evaluations and conversions or complaints that require additional information
  • Establish relationships and builds confidence among lab staff, physicians, Sales Representatives, and customers
  • May ensure clinical details involving customer complaints are documented
  • May attend meetings to help determine which events/incidents require notification to regulatory authorities
  • Liaison between the lab/customers and Sales Representatives
  • May conduct assessment testing to ascertain the skill level and ability of those individuals being trained, and develop training curriculums and programs to improve knowledge, skill, and ability
  • Conducts ongoing staff training and provide clinical feedback to resolve customer related issues
  • Works in the field to support and train clinicians on the use of Merit products and to troubleshoot product related issues in the field
  • May assist with the roll out of new products, including educating the Sales Representatives on the features and benefits
  • Provides information on new technologies, procedures and changes in the medical device industry
  • May develop product training and procedural materials
  • May develop programs for labs to obtain CEU credits, in conjunction with an independent outside accredit firm
  • Works with the T.I.A. Department to improve existing products and the development of new products
  • May make presentations at Regional and National meetings regarding new products, procedures, and customer complaint requirements
  • Performs other related duties and tasks as required
  • Education and business experience equivalent to a related Bachelor's Degree
  • A minimum of five years of hands-on medical experience
  • Education and clinical experience equivalent to a Registered Nurse or Certified Cardiovascular or Radiology Technician preferred
  • Medical product sales and sales training experience preferred
  • Excellent communication skills and the ability to analyze feedback in a training environment to develop strategies to improve knowledge, skills, and abilities
  • A thorough understanding of training and development techniques
  • Good analytical skills and the ability to understand complex issues
  • Excellent organizational skills and the ability to coordinate large programs
  • Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs
31

Clinical Support Specialist, Hospital Resume Examples & Samples

  • Coordinate and conduct all aspects of the Pathways Benchmarking program for in-hospital resuscitation outcomes improvements
  • Act as clinical/technical product experts of all ZOLL Hospital products, serving as a reference, resource, and educator for sales personnel
  • Serve as a clinical expert as it relates to in-hospital resuscitation, including, but not limited to, AHA guidelines, clinical practice and translational research
  • Assist in hospital sales support activities, such as in-service/education & follow-up
  • The expectation is that this position will be field based and approximately 60% travel will be required
  • RN or EMT-P with a minimum of 3-5 years of experience in the critical or emergency care setting
  • ACLS/PALS certification, instructor level preferred
  • Experience educating Health Care Providers
  • Bachelors Degree in Business, Health Care or related field
  • 2-4 years of experience in health care industry
  • Demonstrated written and oral communications skills including strong presentation skills
  • Technically savvy with electronic media, computer skills
32

Clinical Support Specialist Resume Examples & Samples

  • Demonstrate expert knowledge of products, services and clinical recommendations to positively influence sales opportunities
  • Collaborate with sales team to develop strategies and action plans to clinically influence decision toward new products and services and drive acceptance and satisfaction in multi-site or complex clinical environments
  • Serve as lead consultant and resource to internal and external customers in multi-site and/or complex environments
  • Develop and leads in-service program of products at customer facility
  • Mentor internal colleagues regarding best practices and changes in protocols
  • Conduct presentations and discussions with key individuals/groups to address clinical issues or concerns
  • Assist with product complaints, troubleshoot issues and liaison with other departments as necessary
  • Maintain relationship with customers and ongoing support to users
  • Support local professional organization chapter meeting as well as national trade shows
  • Work on special projects as they arise
  • Self-motivated, energetic, professional, and able to perform job duties with minimal supervision
  • Strong organization skills and able to multitask
  • Computer literate and proficient in Excel, Word, and Outlook
  • Must have a valid driver’s license
  • Bachelor’s degree from an accredited college or university is preferred
  • Current active RN license required, BSN or MSN not required
  • Minimum of 4 years of Hospital nursing experience
  • Experience with specialization in IV Therapy, Critical Care, ED, Peds/NICU or Oncology
  • Leadership, mentorship or educator experience
  • Must be at least 18 years of age
  • Must pass pre-employment drug screen and background check
33

Senior Clinical Support Specialist Resume Examples & Samples

  • Two (2) years experience developing and training on clinical workflows required
  • In-Depth working knowledge of clinical workflows within an EMR required
  • Proven track record of providing excellent support to clinical staff is required. Prior experience providing application support may be accepted in lieu of clinical background
  • Ability to lead others in a team environment and come to consensus on workflow/training issues
  • Ability to effectively train others
  • Ability to manage project tasks and timelines
  • Ability to manage multiple priorities
  • Proficient with personal computer based productivity tools such as Project 2010, MS Visio 2010, and MS Excel 2010
  • Ability to effectively communicate and work with all levels of a diverse organization
  • Ability to engage and work with various key stakeholders from various departments on projects and initiatives
  • Applies creative thinking approach to solving problems
  • Two (2) years of experience providing system support to clinical staff or two (2) years of experience working in a clinical setting with daily use of an electronic medical record. - Five (5) years of experience providing system support to clinical staff preferred
  • Previous Lead/ Supervisory experience preferred
  • Some college coursework or technical college. Bachelor's Degree preferred