Sales Support Specialist Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the sales support specialist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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PS
P Stoltenberg
Pinkie
Stoltenberg
33981 Marianna Rapids
Chicago
IL
+1 (555) 805 2315
33981 Marianna Rapids
Chicago
IL
Phone
p +1 (555) 805 2315
Experience Experience
03/2014 present
San Francisco, CA
Susquehanna Sales Support Specialist
San Francisco, CA
Susquehanna Sales Support Specialist
03/2014 present
San Francisco, CA
Susquehanna Sales Support Specialist
03/2014 present
  • Assist sales in providing pricing quotes to vendors and/or clients
  • Contact client, vendor, sales rep or management depending on exception item for resolution
  • Request residual analysis from Asset Manager
  • Review documents to ensure they have been executed by an authorized signer
  • Prepare Booking Worksheet and Documentation Checklist
  • Assist with credit rejections/re-submittals/re-looks
  • Assist sales by contacting clients and/or vendors for credit information
09/2009 09/2013
Houston, TX
Inside Sales Support Specialist
Houston, TX
Inside Sales Support Specialist
09/2009 09/2013
Houston, TX
Inside Sales Support Specialist
09/2009 09/2013
  • Develop and support marketing campaign initiatives including the development of content, messaging and scripts
  • Develop and accomplish lead generation plan, meeting or exceeding annual target
  • Scheduling deadlines and reminders for marketing and business development tasks
  • Liaison with the marketing team on all marketing efforts
  • Participates in assigned Sales Training and Development initiatives
  • Identifying decision makers and other key personas to target for new lead generation
  • Work effectively with associated internal sales support network personnel and other external complimenting distribution channels
10/2003 04/2009
New York, NY
Sales Support Specialist
New York, NY
Sales Support Specialist
10/2003 04/2009
New York, NY
Sales Support Specialist
10/2003 04/2009
  • Assist Territory Managers and Market Development Managers to create and execute account plan to achieve targeted sales and margin levels
  • Work with management to manage the marketing budget
  • Collaboratively develop and assist driving to completion, custom solutions and interfaces on the Salesforce platform by providing front line feedback
  • Planning, Demand Management, Deal Execution, Forecasting, Performance Management and defined Operations Services
  • Work with customer employees and management to promote, drive, and maintain continuous improvement in processes and productivity
  • Monitoring the performance of the Sales and Business Development functions and designing improvement models
  • Provide a weekly update list of new orders and confirmed delivery time- communicate with Business Manager and Account Managers
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of Tennessee
Bachelor’s Degree in Business
Skills Skills
  • Able to demonstrate a good base knowledge of office software, operating systems and basic database logic
  • Ability to learn and apply knowledge of new programs quickly
  • Highly motivated self-starter with an eye for detail and excellent attendance
  • Attention to detail and ability to quickly learn the business and understand key products
  • Excellent interpersonal skills to be able to work cross-functionally and develop strong customer relationships
  • Windows-based applications knowledge and ability (Word, Excel, PowerPoint); (Intermediate to Advanced knowledge level)
  • Excellent organizational skills, ability to work in a team environment, solve problems and be a dependable employee
  • Monitor customer profitability and key metrics (product usage, risk profiles, services utilization, etc.)
  • Ability to calculate figures and apply concepts of basic algebra in determining gross margin, gross profit %, actual to goal figures, and freight
  • Good written communication stills – ability to produce professional documents and emails
Create a Resume
1

Sales Support Specialist Resume Examples & Samples

  • Provides sales and marketing support to all Financial Advisors, applicants and clients
  • Creates and maintains product specific information in designated systems and web pages
  • Provides Intranet and company procedures training to Financial Advisors via the telephone
  • May assist with training new associates
  • Math aptitude and a high level of detail orientation
  • Use appropriate interpersonal styles and communicate effectively, both orally and writing, with internal associates and external contacts at all levels
2

Sales Support Specialist Resume Examples & Samples

  • Maintains product specific information in designated systems
  • Provides Intranet and company procedures training to the Financial Advisors via the telephone
  • Researches and provides resolution to contract specific questions and business issues
  • Prepares required letters, memos and documents
  • Principles, practices, and procedures of general office concepts
3

Sales Support Specialist Resume Examples & Samples

  • Two to five years of clerical experience
  • Proficient computer skills, especially Microsoft Office applications
  • Mortgage experience
  • Math Skills
  • Previous Pricing experience
4

Sales Support Specialist Factoring Resume Examples & Samples

  • Bachelor's degree in business, economics or finance or High School Diploma/GED and a minimum of 3 years' experience in financial services or relevant industry experience
  • In-depth knowledge of financial principles and analysis
  • English written and spoken
  • Proficient in Microsoft Office products or equivalent software application
  • EU work permit
5

Inside Sales Support Specialist Resume Examples & Samples

  • Develop and accomplish lead generation plan, meeting or exceeding annual target
  • Responsible for contacting targeted clients/leads in an effort to generate new prospects for hand-off to PBU’s external account managers
  • Make outbound calls and emails to clients/leads identified through your lead plan and through ICF’s corporate marketing campaigns
  • Support pipeline development efforts through research conducted throughout the capture process, including intelligence gathering, quantitative and qualitative analyses of market conditions, and market research through web searches and data compilation
  • Develop metrics and distribute reports and dashboards to benchmark PBU business performance, pipeline, marketing metrics, and trends
  • Identifying decision makers and other key personas to target for new lead generation
  • Become the subject matter expert on PBU’s offerings
  • Liaison with the marketing team on all marketing efforts
  • Develop and support marketing campaign initiatives including the development of content, messaging and scripts
  • Develop recommendations as they relate to client outreach and contact database management
  • Support pipeline reviews
  • Accountable for documenting your detailed activities in CRM
  • Supporting sales directors with preparation for strategic meetings, and other duties as required to reporting, branding and marketing efforts
  • Assist in maintaining group Social Media Outreach (specifically LinkedIn)
  • Maintain internal marketing calendar
  • Meeting and conference administrative support (materials preparation, reservations, logistics)
  • Bachelor's degree in business, marketing or related subject
  • 1+ year of professional work experience in Sales, Tele-sales or Marketing with a proven track record of achieving targets
  • Strong organization skills to track sales activity and follow-up on contacts/emails
  • Experience with a CRM software such as Microsoft Dynamics or SalesForce
  • Exceptional MS Excel skills, proficiency with MS Office Suite
  • Interest or experience regarding energy markets, competitive landscape, and industry trends
  • Willingness to provide administrative support when needed
  • Strong analytical, problem-solving and decision making capabilities
  • Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team
  • Excellent problem solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions
  • Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
  • Ability to be flexible to handle multiple priorities and to work limited overtime as necessary
6

Sales Support Specialist Resume Examples & Samples

  • 1) You will have individual responsibility for delivering agreed revenue targets across the C accounts (under $10k) within your 3 territories, managing the entire sales process independently. This will require you to scope the sales opportunity within each territory and prospect and win new business remotely, using electronic and phone-based sales and marketing tactics to achieve this. This role as direct revenue accountability
  • 2) You will partner with your sales reps through the sales process for all their A & B accounts (A=$25k+, B=$10-25k) accounts enabling them to maximize their time in the field. This will involve frequent daily communication with your reps, proactive and independent engagement with the sales process (pre, mid and post) for their A & B accounts, anticipating and predicting reps and customer needs and taking an independent and proactive role in helping to identify, prospect and close business for existing and new accounts. This will also involve researching funding opportunities within your territories
  • Supporting the sales process by engaging with A & B accounts by phone and email, providing product support and information, providing basic technology support, providing price quotes, arranging bundle/value packs, processing and tracking sample copies: exam copies (pre-sale) and desk copies (post-sale)
  • Supporting the sales process by resolving customer queries/problems/issues e.g. billing, credit issues, back orders etc
  • Supporting the prospecting of new business within your territories by adapting and executing email campaigns (campaigns that have already been developed by national marketing). In addition to working with your reps to execute other local marketing tactics etc
  • Supporting the prospecting of new business through territory events including booking exhibit space, arranging registrations, preparing book lists, shipping inventory, event promotions, securing attendance and follow up
  • Providing general support to your Sales Reps in managing rep inventory, running tailored business reports etc
  • 3) Fulfilling ad hoc tasks/projects as designated by the Sales Support Manager
  • Strong customer service skills and an ability to build rapport and sell over the phone
  • Existing selling skills or the ability to be trained
  • Strong attention to detail, able to work accurately under pressure
  • Proven excellent customer service orientation
  • Proficient with Microsoft Office suite and a proven ability to learn and usemultiple systems and platforms
  • A proven ability to execute multiple tasks and prioritize effectively and work at a fast pace,sometimes in stressful situations
  • Critical thinking skills and proven evidence of using these in a work context with a positiveimpact
  • Understanding of basic financial and budgeting principles
  • Strives to accomplish targets. Anticipates and is proactive
  • Determined with a positive can-do attitude
  • Likes to be an independent contributor and is successful with minimal supervision
  • Strong communicator and goal oriented
  • Team player, works well with others
  • Dependable and goes the extra mile
7

Sales Support Specialist Resume Examples & Samples

  • Works in a high volume call center environment to support internal and external customers while accurately and timely entering orders, and ensuring exceptional customer service
  • Assists customers to complete their order, which may entail: gathering additional information, collecting required deposit or prepay, explaining services, answering questions, explaining the installation and billing process, and upsell customer to maximize revenue and sales quotas
  • Accesses and updates customer accounts for address changes, add/returned equipment service order deposits, etc., using a complex automated billing system
  • Assists internal customers with account lookups and modifications via phone
  • Schedules product installations and contacts customers with installation dates/times
  • Consistently meets specific, quantified performance standards including: sales quotas, order completion rates, order entry accuracy, productivity, schedule adherence, attendance, etc
  • 1-2 years’ experience in related field
  • Requires strong knowledge of complex billing systems, MS Outlook and email
  • Strong interpersonal and collaborative skills to work effectively with teams throughout organization
8

Sales Support Specialist Resume Examples & Samples

  • Provide sales associates with a level of product knowledge that meets or exceeds business and customer expectations
  • Encourages and supports continuous improvement
  • Provide subject matter expertise during the design/modification of existing training material. This would include feedback from sales associates
  • Actively track the status of various operational and procedural issues and provide updates to the management team continuously
  • Provide support to internal/external customers and departments
  • Draw on available procedures and practices to execute decisions
  • Identify and recommend routine improvements to the bank's operating efficiency and advise management of opportunities to modify existing products, services or processes
  • Be an active part of operational planning and procedural meetings via conference calls and management meetings when applicable and relevant to operational issues
  • Become field experts in all aspects of pavilion and bank operations including use of various software applications, daily pavilion procedures and back office procedures/operations
  • Serve as an escalation resource for sales associates for customer issues
  • Ensure that solutions offered meet the customers needs and comply with bank policies and regulatory requirements
  • Maintain a log of customer service activities and update records accordingly
  • Provide technical advice on subject/functional areas based on analysis of the situation and the relevant concepts and policies
  • Coaching of sales associates to the policies, practices and sales model of the In-Store Sales team
  • Working knowledge of President's Choice Financial operations across a number of generally related administrative or operational activities sufficient to apply and adapt detailed practices and processes
  • Experience building and maintaining relationships
9

Sales Support Specialist Resume Examples & Samples

  • Engage in sales opportunities in assistance to Sellers / Business Partners,
  • Understand client requirements and ensure documentation is fully compliant with client specifications and requirements,
  • Ensure satisfactory audit and review posture is maintained: through compliance with all relevant aspects of the process,
  • Any other European language: Fluent
  • MS Office tools (Word, Excel, PowerPoint)
  • Business / Management / Finance / Social Sciences / Other
  • Understanding the implications of different pricing options / methods
  • Applying basic teaming skills to work within teams
  • Willingness to work flexibly, as the role involves occasional shifts and overtime
10

Sales Support Specialist Resume Examples & Samples

  • Engage in sales opportunities to deliver proposals, contracts, pricing approvals in assistance to Sellers / Business Partners,
  • Understand client requirements and ensure proposal documentation is fully compliant with client specifications and requirements,
  • Ensure satisfactory audit and review posture is maintained: through compliance with all relevant aspects of the Solution Design and Delivery process,
  • Business / Management / Social Sciences / Other
  • Willingness to work flexibly, as the role involves occasional shifts and overtime toward quarter-end
  • Romanian: Fluent
11

Sales Support Specialist Resume Examples & Samples

  • Preparation of the credit application file including preliminary checks of the provided documents and identification of the customer according to KYC and AML policy
  • Support the underwriting process – especially by obtaining additional customer information as necessary
  • Prepare and ascertain execution of legal contracts
  • Follow GE’s process to complete activation of customer – including completion of closing certificates, requesting & scanning of additional documentation and communication
  • Collaborate with all functions (Commercial, Risk, Legal, Operations, Finance) to ensure files are complete and processes are complied with
  • Seek & suggest process improvement & opportunities to increase productivity and internal / external customer experience
  • Translate program terms for dealer notification
  • Contact customer for information
  • Maintain all customer data and activities in the Siebel system
  • Track and report dealer status to vendor partners
  • Microsoft products – very good knowledge in Outlook, Excel, Word, Power Point
  • Strong interpersonal skills and ability to communicate at all levels
  • Problem solving / decision making & excellent communication skills
  • Customer Service Orientation - acts to help or serve customers, focusing efforts on discovering and meeting their needs
  • Ensure all communications (verbal & written) are of the highest standard: professional, appropriate & proactive at all times
  • Legal and compliance knowledge
  • Italian and/or Spanish language ability
12

Sales Support Specialist Resume Examples & Samples

  • Participate actively in customer meetings and coordinate sales programs for increasing initial and update sales
  • Build close relationships with the various departments (Engineering, Purchasing, Marketing) within the customers' organization to identify and resolve customer issues
  • Maintain an increasing level of contact with existing and new customer interfaces
  • Identifying with the sales and marketing team potential business opportunities
  • Participate in trade shows/exhibitions and other customer marketing activities to enhance the use and sale of HERE products
  • Support planning, preparation and organization of internal and external meetings
  • Effective interface between customer and various HERE departments e.g. customer marketing, customer program management, finance, etc
  • Weekly reports (forecast, meeting reports, over dues)
  • Sales support and administration to manage the day to day activities and customer follow ups
  • Bachelor's Degree in Economics or related field
  • Some experience in a relevant sales, marketing or similar professional role is a plus
  • Ability to establish internal relationship with the different departments
  • Ability to establish influential relationships with the customer
  • Ability to actively participate in cross-functional teams
  • Expertise level of knowledge in Microsoft Office applications
  • Interest in the global automotive business and automotive navigation business
  • Fluent in English is a must, German language skills a strong advantage
13

Sales Support Specialist Resume Examples & Samples

  • Supporting the APAC CD Sales team in promoting and selling the HERE Connected Driving solutions and core value proposition throughout the APAC region
  • Developing and managing select AU accounts through aggressive prospecting and networking while maintaining and sustaining successful ongoing relationships with Key Decision Makers
  • Creating and managing project plans for business development opportunities in conjunction with the APAC Sales team in each market
  • Regular contact and coordination with other HERE departments and internal stakeholders (globally), including steering and/or taking part in multi-departmental project teams/meetings/calls
  • Understanding pricing structures, internal process/approvals and contract negotiation procedures
  • Supporting senior management in the preparation of reports, market/activity/sales strategies and financial analysis
  • Developing and managing of sales and training presentation material
  • Plan, book and execute Sales & Marketing events, training sessions with customers, and other events and functions as required
  • Interface with customers and assist in processing documents as Non-Disclosure Agreements, Evaluation Agreements, Data Request Forms and management of license reporting in conjunction with the APAC Sales team
  • Maintain pertinent records and files (i.e. customer contact lists, legal document registers, billing/invoicing notifications and pricing requests) and interface with the relevant global departments regarding the timely processing and/or maintenance of such records and files. Salesforce.com is to be the preferred tool in undertaking this task
  • High level of engagement with Salesforce.com for reporting and tracking purposes
  • Sales support administrative tasks as required (e.g. management of weekly team calls / minutes / action item follow-up, etc)
14

Sales Support Specialist Resume Examples & Samples

  • Prior experience in sales support environment
  • Excellent communication and personal skills
  • Extensive database administration experience
  • Recent College Graduate
  • Excellent work experience during college
15

Field Sales Support Specialist Resume Examples & Samples

  • Process incoming sales orders generated by field sales representatives for the enterprise
  • Answer sales and escalation phone calls from field sales reps and management for the enterprise
  • Respond to field sales management requests via email and phone
  • Verify work order accuracy and adherence to company policy
  • Verify, research and resolve customer credit request/billing issues from sales management team
  • Collaborate with other departments (Dispatch, PAC, Tech Ops, Risk, Collections, Construction, Marketing, etc.) to resolve customer/account issues
  • Requires strong organizational skills, as well as strong oral and written communications skills
  • Requires working knowledge of personal computers and Microsoft office products
  • Requires current proven work experience with Microsoft Excel
  • One year of combined ICOMS and CSG (i.e., billing systems) experience strongly preferred
  • Prior TWC Inter-departmental collaborative experience preferred
  • Must have the ability to work independently with limited supervision
  • Must have the ability to work the following shift: 10:30am-7:30pm Mon, Tue, Thu, Fri and 9a-6p Sat (Wed and Sun off)
16

Mortgage Sales Support Specialist Resume Examples & Samples

  • Support MLO, Mortgage Group Operations Manager and Mortgage Market Manager by engaging in activities that help the Retail Mortgage Team meet or exceed production, referral, revenue and profitability goals
  • Support MLO by maintaining a complete and thorough knowledge of BB&T Mortgage Policies and Procedures as well as loan guidelines as utilized by the bank
  • Coordinate and set client and referral source appointments, and manage the receipt and delivery of information and documentation to and from borrowers that supports the process of applying for and approving mortgage loans
  • Field phone calls from clients and referral sources and answer questions if possible, or direct caller to appropriate associate based on caller need
  • Assist MLOs by reviewing loan pipelines to ensure client’s speed-to-decision/close is maintained
  • Assist MLOs through supporting lead management in the Client Relationship Management, preparing or obtaining fliers, and other marketing collateral materials or leads that can support the mortgage sales effort
  • Support BB&T Expense Management Policy with continuous focus on limiting expenses and identifying cost reduction opportunities
  • Arrange, handle and/or support activities related to travel arrangements, expense reports, associate on-boarding, management reporting, meetings, appointments, etc. for managers and MLOs if necessary/possible
  • High School graduate, or equivalent education and related training
  • Ability to operate office equipment
17

Mortgage Sales Support Specialist Resume Examples & Samples

  • Assist MLOs by reviewing loan pipelines to ensure client's speed-to-decision/close is maintained
  • Three or more years of experience in a support position
  • Exhibited ability to work independently
  • The ability to deal with complex situations which requires sound judgment
  • Associate's degree
18

Customer Service & Sales Support Specialist Resume Examples & Samples

  • Participating to ad hoc sales-related activities and/or projects
  • 5+ years of work experience in a B2B customer service environment
  • Experience with SAP implementation of advantage
  • Good business knowledge of order-to-cash flows
  • Good working knowledge of Office Pack (Excel, Power Point, Word)
  • Italian native
  • Fluent English plus a second foreign language (French, Spanish or German)
19

Key Account Sales Support Specialist Resume Examples & Samples

  • Serve as primary liaison between Key Account Executive and cross-functional areas
  • Assist in the execution of long-term and annual sales plan, new account goals and fiscal budget
  • Work with cross-functional areas including Operations, IP&D, Sales Operations and EDI Order Management as needed
  • Prepare reports and analyze orders and contracts on a weekly basis. This includes entering and maintaining contracts in SAP
  • Help to ensure all Vendor Guide requirements are being reviewed and followed
  • Ensure the orderly flow of orders, inventory (including SAP Contracts) and VAS requirements as mutually determined by Key Accounts are being adhered to
  • Evaluate, summarize and share with management successful sales activities, sales trends, special account information or issues and any follow-up action needed
  • Help educate others on Key Account needs, whether through regularly scheduled meetings or one-off training sessions
  • 3+ years sales, marketing and/or customer service experience
  • Knowledge of gift and apparel industry a plus
  • Strong PC skills utilizing Microsoft Office, with strong excel experience or knowledge
  • Strong project management, organizational skills and the ability to prioritize tasks
  • Strong ability to interact with inside and outside customers in situations that require confidence, tact and resourcefulness
  • Proven problem solving and analytical skills with the ability to be forward thinking
  • Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced office environment
  • Skilled at prioritizing work, communicating discrepancies and following up after meetings
  • Office environment. Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day
  • Occasional overnight travel as required
20

Regional Sales Support Specialist Resume Examples & Samples

  • Working closely with the Regional Sales Force Administrator, collaborate with local area sales management to develop and implement tactics to manage and assign sales territories within the local sales markets
  • Working closely with the Regional Sales Support team, process multiple support requests from field sales representatives and management using the Direct Sales Support ticketing system
  • Research and process escalations received from area field sales representatives and sales management
  • Work closely with Human Resources and Field Sales Management to manage the Xfinity Home Alarm Company Employee License renewal process. This includes maintaining a daily tracking process, checking and verifying license expiration dates, providing reports and routinely communicating with Field Sales Management teams
  • Manage daily a variety of Xfinity Home transitional sales lead programs by working closely with external and internal cross functional teams. This includes but not limited to assigning, tracking, resolving issues and reporting results of the programs
  • Administer and track regional sales incentive programs
  • Subject matter expert on regional sales programs; act as a key contact and respond to questions from field sales. Create training materials and provide training to field sales
  • Attend Sales meetings regularly to report on status and results of special sales programs and incentives
  • Regularly writes and issues communications to update sales teams on status of regional special sales programs and incentives
  • Become a subject matter expert on the use of internal systems and tools in order to perform support and escalations requests from field sales
  • As needed, process invoices for a variety of vendors as needed
  • Proactively work with other team members for cross training opportunities
  • Constantly solicit feedback and process enhancement requests from area field sales. Provides process and work flow improvement recommendations to ensure accurate and efficient support services are provided to the sales teams
  • Routinely inter-act with cross functional organizations and all levels of management to perform responsibilities and assigned duties
  • Experience in supporting large sales teams
  • Experience presenting to large audiences
21

Pricing Specialized Sales Support Specialist Resume Examples & Samples

  • Engage in sales opportunities, prepare pricing calculations in assistance to Sellers / Business Partners,
  • Use appropriate collaborative / business tools and templates and coordinate IBM sales team and other supporting departments to produce deliverables according to client’s expectations, within time critical schedules,
  • Utilize foreign language skills while engaging and cultivating relationships with Sellers, Business Partners and a variety of IBM functions
  • English + one more European language: Fluent
  • Solid knowledge of MS Excel
  • Strong analytical and numeric skills
  • At least 1 year experience
  • Language skills: French/Spanish/Dutch/Nordic languages is an advantage
  • Ability to work in a multi-lingual / multi-cultural environment
  • Ability to follow Business Controls and maintain bid audit trail
  • Ability to solve basic problems within own work group and provide an innovative approach to achieve own work group objectives
  • Detail orientation with the ability to multi-task
  • Ability to prioritize work in a fast-spaced environment and work under time constraints
22

Sales Support Specialist, Retail Channel Resume Examples & Samples

  • A logical thinker who can work cross-functionally engage / organize multiple stakeholders to ensure execution excellence
  • A leader who is committed to grow and develop high performance teams
  • Self-starter that is able to manage several projects in a fast-paced environment
  • Previous experience ia a Bell retail channel (Corporate, Dealer, Source) an asset
23

Sales Support Specialist, Business Services Resume Examples & Samples

  • Maintains thorough knowledge and understanding of all Ethernet and fiber based business products and pricing models in a growing innovative product mix environment
  • Supports AEs in qualifying complex opportunities for sale
  • Receives orders as either paper submissions or work-in-process orders that are partially or completely entered into TWCBC’s Salesforce Order Application. Creates and/or finalizes multi-location and complex orders in system and facilitates routing through internal and system processes to assist AE’s and customers
  • Processes Move/Add/Change orders for current complex customer orders through various systems
  • Manages Serviceability, Site Survey requests and related results for Commercial Account Executives
  • Coordinates with, Project Manager/Coordinator, and Installation on various customer related issues
  • Completes sales order activities according to the quality and completeness requirements of Time Warner Cable Business Class guidelines for complex order types. Maximizes order acceptance vs. order rejection by Quality Control. Accountable to resolving all order fallout from Quality Control reviews
  • Organizes and structures hierarchy account orders to ensure track ability and facilitate accurate billing
  • Responsible for minimizing cycle time of post-sale activities. Includes managing Salesforce queues to ensure timely communications, order processing on premium and complex service orders
  • Responsible for facilitating order resolution after order is submitted with the objective of minimizing sales rep distraction and maximizing speed to resolution. Ensures timely follow up to customer requests
  • Monitors CRM reports in order to insure timely communications as well as order processing
  • Responsible for customer contact during contract finalization process. Acts as coach and tutor to Sales teams to ensure processes are understood and complied with for the creation of complete and accurate premium product Sales Packages
  • Maintains multiple databases (ICOMS, SalesForce.com, Sharepoint)
  • Handles related research, report validation and monitoring on complex orders during sales cycle and implementation
  • Other projects and duties as assigned by management
  • Must have working knowledge of computers, data retrieval and input; requires intermediate spreadsheet skills
  • Must demonstrate proficiency in Salesforce.Com and ICOMS systems
  • Requires ability to calculate figures and amounts such as discounts, interest, percentages, ratios, and proportions
  • Ability to work in a fast paced environment, under competing deadlines, with minimum supervision
  • Must demonstrate professional communications in complex business situations
  • Must be creative, well organized, flexible and adaptable
  • Must be detail oriented, resourceful and have strong time management and multi-taking abilities
  • Requires ability to work with the public and high end customers utilizing strong customer service skills to maintain a positive company image in a competitive sales environment
  • Bachelor or Associates’ degree in Marketing, Public Relations, Computer Science , or equivalent combination of education and experience strongly desired
  • Three to five years of experience in sales support preferred. Prior business to business experience required
  • Previous telecommunications, Internet or computer industry experience required
  • Salesforce certification on Ethernet and Fiber based products required within first six months of hire
  • Six hours of advanced customer service training required within first six months of hire
  • Demonstrated proficiency in supporting advanced customer base in telecommunications industry strongly desired
  • BTB Communications based training is preferred
24

Sales Support Specialist Resume Examples & Samples

  • Providing campaign proposal support for Asia/Pacific and China Sales Directors, to include engaging with other functional groups and representing the Sales Directors in meetings
  • Assisting in customer debt collection
  • Coordinating regional priority meetings and tracking campaign status
  • Helping drive initiatives to improve the effectiveness and efficiency of the sales process
25

Sales Support Specialist Resume Examples & Samples

  • MS Office tools (Word, Excel, PowerPoint) Desired experience
  • Business / Management / Social Sciences / Other Desired knowledge and skills
  • Experience and/or studies in finance is preferred
  • Any other European language fluent
  • Dutch: Fluent
26

Marketing Sales Support Specialist Resume Examples & Samples

  • Relationship Building Skills and Communication and Networking skills
  • Requires travel around regional area 50% of the time
  • Strong connections within Tampa market established
27

Mortgage Sales Support Specialist Resume Examples & Samples

  • Support MLO by maintaining a complete and thorough knowledge of BB&T Mortgage policies and procedures as well as loan guidelines, as utilized by the Bank
  • Arrange, handle and/or support activities related to travel arrangements, expense reports, associate on-boarding, management reporting, meetings and appointments for managers and MLOs, if necessary/possible
  • Basic knowledge of home buying process
  • Good interpersonal skills
28

Sales Support Specialist Resume Examples & Samples

  • Engage on a daily basis with members of the Investor Relations community
  • Create and execute Investor Relations solutions marketing programs
  • Have in-depth knowledge of Nasdaq OMX Investor Relations platforms and share expertise with prospective and current clients
  • Work closely the Western region Account Executives to provide specialized desktop support for clients in your assigned region
  • Provide in-depth product training for new and existing users with a focus on matching client workflows to the relevant IR Suite products
  • Participate in tailored proactive client outreach campaigns designed to increase usage by highlighting new features or encouraging usage on underused components
  • Document and track all client interactions in NASDAQ OMX’s CRM system
  • Acquire and maintain a strong working knowledge of the Investor Relations industry and keep apprised of its regulations and updates
  • Advanced Capital Market understanding, Investor Relations industry knowledge and Corporate Services in particular
  • Proven track record working directly with clients, particularly those in decision making roles
  • Outstanding communication and listening skills
  • Excellent presentation and remote training skills
  • Positive attitude and deep customer service orientation. Fundamentals include being: friendly and engaging, professional, reliable, responsive and proactive
  • Superior writing skills, including experience writing comprehensive business and functional requirements
  • Strong analytical, organizational, and prioritization skills
  • Strong attention to detail while managing multiple concurrent projects
  • Ability to work independently in a faced-paced environment
29

DCM Sales Support Specialist Resume Examples & Samples

  • Provide trade support, customer service and problem solving to assigned Sales associates by acting as a liaison for clients and back-office departments (ex. Clearing, Purchase and Sales, Dividends, etc.)
  • Coordinate and monitor the timely processing, allocating and settlement of trades executed by Sales associates in accordance with Regulatory guidelines
  • Confirm trade details with counterparty on a daily basis to minimize settlement issues
  • Establish new accounts in accordance with Written Supervisory Procedures and facilitate the gathering of supporting documents as defined within Firm and Regulatory guidelines
  • Maintain accounts by updating client information in the various systems (e.g. CAMP, Beta, and Bloomberg) and ensuring that they are coded properly
  • Assist Salesreps with researching and resolving commission discrepancies
  • Monitor and assist with the accurate reporting of trades to regulatory agencies (e.g. MSRB, EMMA, TRACE)
  • Establish and maintain files and records in accordance with Regulatory requirements
  • Monitor daily DKs (Don’t Knows – unknown items) (and master allocation accounts to ensure resolution in a timely manner
  • Perform cashiering duties – ACH, wire, check (receipts/disbursements) for the reconciliation and clearing of trades and/or account balances resulting from trade differences, factor adjustments, interest payments, Repo and Portal activity
  • E-docs –setup clients to access online account portal established
  • General administrative responsibilities such as typing correspondence, filing, phone coverage, mailing, etc
  • As needed, work closely and coordinate projects with other areas of the Firm
  • Stay current with new policies and procedures relating to area of responsibility
  • Collaborate within team environment to provide backup and successfully manage daily work volumes while maintaining quality standards
  • Assist in the development and testing of new procedures, products and systems aimed at improving processes, gaining efficiencies or addressing new regulatory requirements
  • Undergraduate degree or comparable education and training
  • Minimum of 3 years industry experience
  • Excellent verbal and written communication skills (including strong knowledge of spelling and grammar)
  • Strong organizational , interpersonal and time management skills
  • Exhibited ability to work independently
  • Excellent knowledge of Microsoft Office Suite
  • Working knowledge of Bloomberg Trade Order Management System (TOMS)
  • ThomsonBeta experience preferred
  • Possess working knowledge of fixed income instruments
  • Desire to learn all aspects of the departments functions, as well as the up and down stream impacts
30

Sales Support Specialist Resume Examples & Samples

  • Plans and executes all sales team related events including Spring and Fall sales meetings involving both sales staff, Sr. Mgmt. and League customers
  • Oversees and manages event budget, identifying cost efficiencies, recommending alternatives, and coordinating with finance team
  • Works in collaboration with Marketing team to coordinate league and brand based fan activities and events that support the overall business and growth objectives
  • Provides administrative support to executive team
  • Years of Related Professional Experience: 2+
  • Excecutive Administration and corporate event planning experience
  • Strong computer and organizational skills
  • Ability to effectively project, plan and organize in a fast paced environment
  • Creativity, flexibility and attention to detail
  • Excellent communication skills and professional demeanor
  • Ability to connect and collaborate across functions
31

Sales Support Specialist Resume Examples & Samples

  • Professionalità nella gestione delle relazioni con interlocutori diversi
  • Conoscenza del pacchetto Office
  • Capacità ad interagire con i clienti telefonicamente e tramite mail
  • Permesso di lavoro EU
32

Sales & Support Specialist Senior Resume Examples & Samples

  • Work with Relationship Managers and Portfolio Managers to ensure the portfolio administration and risk management of each client relationship is in compliance with established Associated Banc-Corp credit policy, procedure and business strategy as well as commercial and regulatory guidelines
  • Coordinate all aspects of required loan documentation including but not limited to document requests, corresponding with title insurance companies to order appropriate title work, review loan documents for accuracy, closing the loan with the client, and working with Commercial Loan Services and outside counsel to ensure proper documentation. Perform ongoing maintenance while adhering to compliance guidelines. This may include complex documentation required for loan participations
  • Provide general administrative and sales support to the team. Administrative support may include meeting scheduling/coordination, travel planning, correspondence, expense reporting, supply ordering, maintaining up-to-date client, prospect and COI listings, reporting and other projects as needed. Sales support to may include monitoring and updating internal systems, reporting and preparing sales presentation materials/collateral, as necessary, maintenance of new business pipeline reports. Also provide support in the loan preparation/review/documentation/funding and deposit processes
  • Support clients and affiliates by solving problems and complex questions to ensure superior customer service. Function as liaison between operations/support departments, Commercial Banking Sales Teams and customers. Act as central resource area for Commercial Banking issues
  • Use on line deposit and loan systems to obtain vital customer information, open and close accounts, issue stop payments, process check orders and perform various other service requests. Provide customer service and process daily transactions for Commercial Banking customers as requested
  • May back up the Lead/Supervisor, provide supervision, project management, and work direction to Sales and Support Specialists. Upon request, assist with or coordinate the training of support staff
33

Sales Support Specialist Resume Examples & Samples

  • Associate's degree (A. A.) or equivalent from a recognized two-year college or technical school desired; Plus a minimum of 4 years relevant experience
  • Must be able to analyze customer accounts within our billing and salesforce.com systems to determine necessary actions and make decisions or recommendations based on available data
  • Demonstrates professional behavior in dealing with sales team, team members and customers
34

Sales Support Specialist Resume Examples & Samples

  • Strong organization skills and Commercial Credit experience
  • 1 year financial services and client service experience
  • Under direct supervision, demonstrates problem solving skills, computer skills, and the ability to effectively multi-task under tight time constraints
  • Knowledge of Commercial loan and deposit systems
  • 2 yrs Banking Experience
35

Sales Support Specialist Resume Examples & Samples

  • Strong organization, interpersonal and communications skills
  • Ability to multitask tasks under tight time constraints
  • Under minimal supervision, demonstrates problem solving skills, assumes responsibility and coordinates complex Commercial Client servicing task
  • 4 yrs Banking Experience
36

Sales Support Specialist Resume Examples & Samples

  • Supporting high-performing sales reps, teams and managers in a manner to assist in multiplying their results
  • Supporting and coaching new sales reps to cultivate solid system and process skills and results
  • Responsible for complex sales cycle related questions and answers and order processing and resolution
  • Mentor existing and new Sales Support Specialists to cultivate solid system and process skills and results and develop into strong sales support contributors and team players
  • This role requires specialist technical product knowledge and expert knowledge of systems and processes in support of high-performing sales teams and contributing to company sales success
  • This role also support more complex selling scenario’s, i.e. Enterprise, multi-location, high-end MRR and total contract value and corporate sales deals.Essential Job Duties
  • Support your assigned territory sales reps with information to successfully negotiate and close new business
  • Work together with team members to ensure the smooth operation of day-to-day business within the department and throughout the company. Providing back-up support, advice, guidance and support to other team members as needed
  • Build up expert level knowledge of the sales process, ordering process, product information and configuration and systems used daily by the sales support team
  • This role has the opportunity and responsibility to ensure a positive customer experience
  • Check for order completeness and accuracy and drive opportunities to Close Win stage in the sales system
  • Contact the customer to clarify order information or provide notification for account, as needed
  • Provide assistance and coaching to telesales representatives related to order flow, billing systems and salesforce.com
  • Communicate internally and externally in support of sales efforts
  • Enter opportunity information and other data updates in salesforce.com, i.e. new orders, moves, adds, changes, disconnects and transfers
  • Adhere to, and comply with, Sales Operations policies, procedures, guidelines and operating standards
  • Manage rejected orders to continue toward complete processing
  • Pull reports and resolves issues on pending activities or rejected orders to assure customer expectation is met
  • Perform daily activities using the following applications: Salesforce.com, CSG, ICOMS, Outlook, IM, Excel, Access, Word and PowerPointRequired Skills and Abilities
  • Must have excellent follow-up and follow-through skillsReporting and Schedule
  • This position is a direct report of the Manager – Sales Support
  • This a 95% office job, travel for training or meetings should be the only exceptions
  • Standard 40 hour work week Monday-Friday, 8:00 am-5:00 pm will be the normal work schedule. Overtime may be necessary as job duties require
37

Renewals & Sales Support Specialist Resume Examples & Samples

  • Cultivate relationships with customers to ensure their needs are being met
  • Utilize salesforce.com to organize and track the renewal status of customers in the assigned territory. Maintain customer information and renewal activities in the CRM
  • Identify accounts that may not renew service and develop a retention plan with all appropriate parties
  • Escalate service issues to the appropriate parties and work with them to make sure the issue is corrected which ensures high customer satisfaction
  • Provide directly support to sales reps within given territories, including but not limited to, fielding calls from the 800#, campaign management, and follow-up from Order Management issues
  • 3+ years of work experience in a fast-paced corporate environment and/or the classroom
  • Experience with sales and/or renewing contracts with a proven track record of success
  • Strong interpersonal and communication skills with the demonstrated ability to initiate and execute customer follow-up, with a goal toward relationship building
  • 1+ years CRM or salesforce.com experience
  • Proven ability to work effectively in a team environment
  • Advanced degree and teaching credential (past or current)
  • Experience as a classroom teacher, experience working in a management, specialist, or professional development role
  • Experience working in an Educational Technology company
38

Sales Support Specialist Resume Examples & Samples

  • Maintains databases containing sales information, programming grids quarterly highlights, key household and demo ratings, etc
  • Researches, develops, and maintains databases of advertiser, ad agency, and sales partner contact information and status. Responsible for responding to incoming inquiries; screen for mutual interest and develop sales presentation accordingly
  • Assists in development of sales presentations
  • Coordinates facets of integrated marketing campaigns for advertisers, ensuring client satisfaction and project completion
  • Provides sales and financial reports including revenue reports, sales pulse reports, inventory/schedule/rates/operations requirement reports, and other reports as assigned
39

Sales Support Specialist Resume Examples & Samples

  • Main point of contact for customers & sales representative throughout order cycle
  • Insure the total satisfaction of all Business Class customers with the processing and completion of their contracted work requests
  • Good clerical and typing skills a must
  • Must have excellent Customer Service related skills
  • Knowledge of high-speed Internet, telephony, cable and broadband applications a must
  • Must be diplomatic, persuasive, and articulate
40

Sales Support Specialist Resume Examples & Samples

  • Maintains databases containing sales information, programming gridsquarterly highlights, key household and demo ratings, etc
  • Researches, develops, and maintains databases of advertiser, ad agency, and sales partner contact information and status. Responsiblefor responding to incoming inquiries; screenfor mutual interest anddevelop sales presentation accordingly
  • Coordinates facets of integrated marketing campaigns for advertisers,ensuring client satisfaction and project completion
  • Provides sales and financial reports including revenue reports, salespulse reports, inventory/schedule/rates/operations requirement reports,and other reports as assigned
41

Field Sales Support Specialist Resume Examples & Samples

  • Verify sales work order integrity and adherence to company policy
  • Verify, research and report compliance issues
  • Collaborate with other departments (Security, Risk Management, etc.) and with sales leadership to identify patterns of work order discrepancies
  • Respond to field sales management requests via email
  • Collaborate with other departments (Dispatch, PAC, Tech-Ops, Collections, Construction, Marketing, etc.) to resolve customer/account issues
  • Requires working knowledge of personal computers, and Microsoft office products
  • Prior cable/telecom experience preferred
  • Prior sales operations experience preferred
  • Prior Inter-departmental collaborative experience preferred
  • Must have the ability to work Shift: 9:30am-6:30pm or 10:30am to 7:30pm Monday through Friday
42

Sales Support Specialist Resume Examples & Samples

  • Receive and place purchase orders, ensuring that orders are sent out on time
  • Provide product information and price quotes to Sales for customer inquiries
  • Communicate with manufacturing plant regarding product specifications and lead times
  • Coordinate and manage the product sampling process
  • Enter and maintain client data
  • Acquire a complete knowledge of product lines and specifications
  • Asses the viability of new product intakes from external customers
  • Handle a variety of logistical tasks as required
  • Create reports as they pertain to sales and operational needs
  • Support Sales and the plant General Manager on various projects, as needed
  • WOW! Internal and external customers
  • Proficient in Word, Excel, Outlook and other Microsoft programs
  • 2-4 years previous sales support or operations experience (preferred)
  • Ability to read, write, and understand English
  • Multi-tasker and detail oriented
  • Positive attitude, excellent interpersonal and customer service skills
  • A growth mindset and motivation to succeed!
43

Sales Support Specialist Resume Examples & Samples

  • Czech: Native/Fluent
  • Ability to work in a multilingual / multicultural environment
  • Ability to prioritise work in a fast spaced environment and work under time constraints
  • Note: The position cannot be done remotely
44

Mortgage Lending Sales Support Specialist Resume Examples & Samples

  • Support Mortgage Loan Officer (MLO), Mortgage Group Operations Manager and Mortgage Market Manager (MMM) by engaging in activities that help the Retail Mortgage team meet production, referral, revenue and profitability goals
  • Support MLO by maintaining a complete and thorough knowledge of BB&T Mortgage policies and procedures as well as loan guidelines as utilized by the Bank
  • Coordinate and set client and referral source appointments, and manage the the receipt and delivery of information and documentation to and from borrowers that support the process of applying for and approving mortgage loans
  • Field phone calls from clients and referral sources and answer questions, or direct caller to appropriate associate based on caller need
  • Assist MLO by reviewing loan pipelines to ensure client’s speed-to-decision/close is maintained
  • Assist MLO through supporting lead management in the Customer Relationship Management (CRM), preparing or obtaining fliers, and other marketing collateral materials or leads that can support the mortgage sales effort
  • Support MMMs and GMMs in gathering data and performing research that help with the resolution of client complaints
  • Arrange, handle and/or support activities related to travel arrangements, expense reports, associate on-boarding, management reporting, meetings and appointments for managers and MLO
  • Deal discreetly with confidential information
  • High School diploma or equivalent Basic knowledge of home buying process
  • Ability to operate office equipment (e.g. copier, fax)
  • Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role including new or transfer of registration and acceptable NMLS background check
45

DCL Sales Support Specialist Resume Examples & Samples

  • Partners with RBG branch bankers to support consumer loan product education, customer financial need and loan options
  • Maintains knowledge of all product and services sold by the department in order to respond to branch and customer inquiries
  • Supports and assists fulfillment area when necessary
  • Responds to customer email and website inquiries
  • Complete knowledge of consumer loan and related laws and regulations
46

Mortgage Lending Sales Support Specialist Resume Examples & Samples

  • Support Mortgage Loan Officer (MLO), Mortgage Group Operations Manager and Mortgage Market Manager (MMM) by engaging in activities to help the Retail Mortgage team meet production, referral, revenue and profitability goals
  • Coordinate and set client and referral source appointments, manage the receipt and delivery of information and documentation to and from borrowers that support the process of applying for and approving mortgage loans
  • Support BB&T expense management policy with continuous focus on limiting expenses and identifying cost reduction opportunities
  • Support MMMs and Group Mortgage Manager (GMM) in gathering data and performing research that help with the resolution of client complaints
  • Two years of experience in a support position
  • Detailed understanding of the home buying process
47

Sales Support Specialist Resume Examples & Samples

  • Assigned to a limited number of projects and programs
  • Recognizes problems relative to assignments when they arise, and resolves them in line with guidelines from management or with existing guidelines and procedures
  • Assists senior professionals with the gathering of input from field Sales teams regarding customer requirements
  • Assists senior professionals with the preparation of proposals for solutions business cases for non-complex offerings/solutions that address customer wants and needs, including help with creating PowerPoint presentations
  • Manage sales leadership calendars
  • Research and book travel, create and file expense reports, etc
  • Plan on-site/off-site events for Sales organization, includes external and internal events
  • Assist with onboarding of new hires in Sales organization
  • Shared responsibility for providing coverage to other departments, as needed
  • 1-2 years of experience supporting a senior sales leader
  • Strong command of the English language, spelling and grammar
  • In-depth knowledge of various software programs, including Microsoft Word, Excel, Access, and PowerPoint
  • Solid knowledge of social networking tools (twitter, linked in, etc)
  • Strong Communication/interpersonal abilities
  • Ability to manage details and multiple tasks
  • The ability to work closely with multiple departments and senior executives
  • High energy level for deadline driven projects
  • Unquestionable ethical standards
  • Calm under pressure
48

Intermediary Sales Support Specialist Resume Examples & Samples

  • Support Baird Equity Asset Management's three intermediary sales professionals by discovering, researching and pre-qualifying potential leads; will also include securing meetings. Ability to interface professionally with key prospects over the phone is critical
  • Provide rapid support to our external sales person when they are on the road to enable them to respond to client requests in a timely fashion. Support clients in an urgent and highly professional manner
  • Assist sales team in documenting calling efforts in our CRM, organizing prospecting lists, and participating in weekly sales reviews
  • Ability to organize selling agreements and having the capacity to assist with answering technical questions from financial intermediaries
  • Organize and complete lengthy RFPs for each new opportunity
  • Provide support to our marketing initiatives or other projects that help us build our sales and marketing programs. This role will require an entrepreneurial zeal to take on a wide variety of tasks. All tasks are important to the success of building Baird Investment Management
  • Capacity and desire to learn the products in detail. The ability to develop deep relationships and to add value and insight during the sales process are expected
  • Manages and utilizes software proficiently to produce deadline sensitive and accurate correspondence, proposals, presentations and reports
  • Strong interpersonal communication skills, both oral and written. A pleasant phone demeanor and a willingness to call prospective clients are critical. A high level of professionalism is mandatory
  • Strong organizational skills and the ability to work with minimal supervision, yet willingness to take direction. Ability to handle multiple tasks simultaneously with strong attention to detail
  • Willingness to take on a variety of tasks in supporting the business as necessary. We are an entrepreneurial environment and everyone must have a “do what it takes” attitude
  • Ability and willingness to learn our business to develop a strong understanding of key priorities
  • Bachelor’s degree and 3+ years’ experience in a sales or marketing role. Knowledge of financial services, investments or marketing is highly preferred
  • Strong PC skills with knowledge of Microsoft Word, Excel and PowerPoint
49

Sales Support Specialist Resume Examples & Samples

  • Support sales team contract process control for IBM GCG, reviewing supporting and approvals for contract T&C (Terms and Conditions) and SOW (Scope of Work) including customer information/risk assessment/legal/C&N (Contract and Negotiation ) /finance /cost /pricing etc. Well known in IBM services product line, presales and business control
  • Good communication with sales and supporters from different location, efficiently coordination with IBM department of internal process, solve the issue for contract production stage
  • Maintains control file of contract related documents (versions and appendices); Interfaces with other contract support roles (i.e., Bid Manager, Legal Team, and Contract fulfillment) and other internal resources to help developing the response deliverables to client requirements
  • Ensure 100% compliance of all controls by the delivery team
  • Fluent English on verbal, listening, reading and writing
  • Professional user in Ms-office, especially Excel and PPT
  • Strong ownership and passionate for work
  • Experience in IBM ISC is preferred
50

Susquehanna Sales Support Specialist Resume Examples & Samples

  • Prepares documentation accurately and in a timely manner
  • Notifies Sales Representative of transaction status updates
  • Contacts vendors and/or clients as necessary
  • Ensures Service Level Agreements are met with regard to client service for both internal and external clients
  • Strives to provide extraordinary client service by exercising effective client service skills and by transacting all business in an accurate and timely fashion
  • Actively promotes the reputation of the Company by building relationships with clients, handling each client with personal interest and respect
  • Takes ownership of client problems and follows through until resolution is achieved
  • Ensures the utmost confidentiality
  • Support Sales Staff
  • Documentation Preparation
  • Assist sales in providing pricing quotes to vendors and/or clients
  • Assist sales by contacting clients and/or vendors for credit information
  • Relay credit decisions to client and/or vendor
  • Assist with credit rejections/re-submittals/re-looks
  • Request residual analysis from Asset Manager
  • Contact vendors with new/revised rate sheets
  • Review Documentation request submitted by Sales Representative
  • Verify pricing, sales tax and structure
  • Choose appropriate documents according to structure, program, equipment, credit and asset management requirements
  • Ensure documents are prepared according to credit requirements
  • Verify Aspire contains correct client name, address and contract terms (update as necessary)
  • Prepare documents and review for accuracy and completeness
  • Send documents to client and/or vendor and request additional items needed (i.e. tax exempt certificate, copy of deposit check to vendor etc.)
  • Prepare Booking Worksheet and Documentation Checklist
  • Update Aspire Status to Docs Out
  • Quality Control Process
  • Confirm each document listed on Document Checklist has been returned
  • Verify all credit/asset management requirements as specified on credit approval have been met
  • Review documents to ensure they have been executed by an authorized signer
  • Review faxed documents for legibility; faxed documents are acceptable only if approved by management
  • Review each document to identify alterations
  • If proof of insurance is required in advance, fax to 3rd party service provider for approval
  • Verify required advance monies have been received and complete coupon for accounting department (copy for file)
  • Verify the following information on the vendor invoice: Sold To and Ship To address is listed, equipment description including serial number is listed and the invoice amount matches documents
  • If titled vehicle, verify the copy of the front and back of MSO and/or title application to ensure SCF is listed as Lienholder
  • File UCC
  • Update Aspire status to Docs Back and add notes stating issues
  • Exception Process
  • Review exceptions as noted by Quality Control
  • Contact client, vendor, sales rep or management depending on exception item for resolution
  • Add notes to Aspire
  • Update ASPIRE with any name, address, equipment or structure changes
  • Prepare Addendums for any corrections/changes and send to client to be completed
  • Complete verbal verification with client to ensure equipment was delivered and accepted
  • Submit for funding/booking once all exceptions are resolved
  • If Prefund, update Prefund log and place in appropriate drawer until fully funded
  • Prefunds - follow up with client/vendor for approval for final payment
  • Scan documents and file in file room
  • Takes initiative to perform all duties as assigned or required
  • Understanding of Lease/Loan documentation, pricing, structure and corresponding tax classification
  • Knowledge of Aspire and LeasePlus
  • Knowledge of MS Office
  • General problem solving skills
  • Understanding of UCC requirements and appropriate filing procedure
  • Use good organizational skills in order to keep physical work area clean and data orderly
  • Communicate fluently in English
  • Write neatly, using proper English grammar and spelling
  • Perform mathematical calculations at the high school level, including addition, subtraction, multiplication and division with whole numbers, decimals, dollars and cents
  • Minimum of 3 years in the leasing industry preferred (sales & documentation)
51

Sales Support Specialist Resume Examples & Samples

  • English: fluent
  • French: fluent
  • Proficiency in MS Office tools (Word, Excel, PowerPoint)
  • Analytical thinking - feeling comfortable with numbers and basic calculations
  • Developed communication and negotiation skills
  • Ability to prioritize work in a fast-paced environment and work under time constraints
  • Detail orientation and multi-tasking aptitude
  • Solution oriented approach with ability to provide innovative ways to achieve own work group objectives
  • Business Administration/ Management / Finance / Social Sciences orientation
52

Sales Support Specialist Resume Examples & Samples

  • Ensure projects are registered in applications to allow labor claiming and revenue booking
  • Register external supplier’s orders for accounts payable and triggers supplier invoices payment
  • Track, monitor and report project financial status, update cost and revenue accordingly
  • Ensure billing data is captured, upon customer acceptance of solution deliverables
  • Use appropriate collaborative / business tools and templates and coordinate IBM teams within time
  • Utilize foreign language skills while engaging with Sellers, and a variety of IBM functions
  • Precision, accuracy
  • Flexibility, as the position may require occasional work in shifts and overtime in quarter-ends
  • Shared Service Center experience in O2C (order to cash) post-sales or billing/invoicing functions
53

Sales Support Specialist Resume Examples & Samples

  • French and/or Dutch: Fluent
  • Daily use of MS Office tools (Word, Excel, PowerPoint)
  • Completed University studies in Business / Finance / Management / Language
54

Sales Support Specialist Resume Examples & Samples

  • Fluency in any European language (preferably German or a Nordic language)
  • Excellent/professional level of Excel knowledge (formulas, Vlookup, etc)
  • High level of mathematic skills
  • Systematic thinking
  • Working independently
  • High level knowledge of IBM services and general financial principles
  • Business driven mindset
  • Curiosity to expand knowledge
  • High level of flexibility
  • Positive behaviour towards time pressure
55

Sales Support Specialist With French Resume Examples & Samples

  • Engage in sales opportunities in assistance to Sellers / Business Partners
  • Understand client requirements and ensure documentation is fully compliant with client specifications and requirements
  • Use appropriate collaborative / business tools and templates and coordinate IBM sales team and other supporting departments to produce deliverables according to client’s expectations, within time critical schedules
  • Ensure satisfactory audit and review posture is maintained: through compliance with all relevant aspects of the process
  • Fluency in English and French language
  • Experience with customer service and administrations would be preferred
  • Strong time management, organisational skills, self driven but also team orientated, analytical thinking
  • Able to create & maintain good relationship (internal & external clients)
  • Attention to details
  • Medium level of computer skills/literacy (word, excel, email clients etc.…)
56

Mortgage Lending Sales Support Specialist Resume Examples & Samples

  • Coordinate and set client and referral source appointments, and manage the receipt and delivery of information and documentation to and from borrowers that support the process of applying for and approving mortgage loans
  • Support MMM and Group Mortgage Manager (GMM) in gathering data and performing research that help with the resolution of client complaints
  • Three years of experience in a support position
  • Ability to deal with complex situations which requires sound judgment
  • Completion of certifications that are specific to industry
57

Sales Support Specialist Resume Examples & Samples

  • PC Proficient in Office Suite
  • Strong client focus/direct client contact experience, excellent interpersonal, communication, presentation, organization and PC skills
  • 4 year degree required
58

Sales Support Specialist Resume Examples & Samples

  • Applies some advanced skills and procedures appropriate for the position within assigned functional area
  • Performs duties and tasks that are frequently nonroutine Refers only the most complex issues to higher level
  • Schedules, reports, and tracks information for department
  • Collects data for preparation of various reports, budgets, and variance analyses
  • Compiles data for reports and collates into a single report
  • Assists in preparing, reviewing, or auditing reports
  • Assists with more complex research and investigation. May prepare analyses of information
  • May assist in orienting and training lower level employees
  • Basic office practices, procedures and methods
  • Basic mathematical calculations
  • Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines
  • Operating standard office equipment and using required software applications to produce correspondence, electronic communication and maintain spreadsheets and databases
  • Coach others in the development of their skills
  • Execute instructions and request clarification when necessary
  • Provide courteous, timely service when addressing customer questions and concerns
  • Speak clearly and concisely
  • Constructively work under stress and pressure when faced with high workloads and deadlines
59

Sales Support Specialist Resume Examples & Samples

  • Data entry and enrichment to support installed base cleanup and database integrations
  • Work with customer employees and management to promote, drive, and maintain continuous improvement in processes and productivity
  • Inbound lead routing
  • Provide well defined leads to sales representatives
  • High School Diploma / GED from an accredited school or institution
  • Experience: 2 years in similar position with strong organizational skills with ability to multi-task - internal and external customer
  • Ability to work effectively within cross a functional teams and navigate through a global regional matrix structure and help achieve results in timely manner when answers are coming from different country
  • Customer focused , commercial skills and professionalism to interact with internal and external customer
  • Strong interpersonal and problem solving skills – coordination role
  • Computer proficiency (Microsoft Office Programs)
  • Self- starter – excited and willing to be start of a “start up” division of commercial operations
  • Able to work without direct supervision and having “can do” attitude –
  • Be flexible, self-motivated, and enthusiastic n local language
60

Marketing & Sales Support Specialist Resume Examples & Samples

  • Proactively look to improve output and collaboration with all internal client facing stakeholders (incl. product management, portfolio management) as well as taking the lead in creating bespoke client and business development related presentations
  • Assist the line manager (Head of Marketing) in developing and improving internal presentation material and reports via the use of Excel and PowerPoint
  • Provide timely assistance to the wider events function and preparation of supporting presentation materials
61

Sales Support Specialist Resume Examples & Samples

  • Provides support to Sales managers and Sales groups
  • Organisation and completion of application paperwork
  • Resolves issues and questions related to application paperwork and the account set up process
  • Receives inbound telephone calls from potential customers looking for the service
  • Handle referrals from a variety of introducers via both phone and email
  • Management of email mailboxes
  • Makes decisions on acceptance or decline of applications at source
  • Act as point of contact between Sales and other departments
  • Makes independent decisions within established guidelines regarding planning, organising and scheduling of work and being the point of contact between Sales and other departments
  • Makes independent decisions within established guidelines regarding planning, organising and scheduling of work
  • Has limited access to confidential information
  • Resolves most questions/problems and refers only the most complex issues to higher levels
62

Sales Support Specialist Resume Examples & Samples

  • Providing sales channels with end to end processing of applications, that involves quality checking submission, and updating internal systems with key data throughout the processing time that is closely managed to ensure KPI are achieved
  • Validating documents supplied in accordance with Anti Money Laundering Guidelines Complete data entry in an accurate and timely manner in VAPP
  • Complete loading forms and administrative forms that are used around the business
  • Complete compliance checks on all applications in line with policy
  • Co-ordinate & print off regular and ad-hoc reports for Team circulation
  • Engaging with departments to ensure swift boarding and account maintenance
  • Answering inbound calls and dealing with mailbox correspondence
63

Customer Sales Support Specialist Resume Examples & Samples

  • Achieve regional sales targets to ensure continuous growth within the assigned territory
  • Identify and develop opportunities to drive consumption within the existing accounts
  • Degree in Business Administration or Marketing
  • Minimum of one year direct sales experience, preferably within the foodservice industry
  • Previous foodservice culinary /beverage operational experience a definite asset
  • Excellent organizational and presentation skills combined with strong communication skills
  • Computer literacy, MS Word, Excel, PowerPoint etc
  • Strong analytical skills, combined with a solid understanding of the sales process
  • Self-motivated and team oriented
  • Must reside within the territory and travel as required based on territory12 week cycle and business requirements
  • Valid Driver’s license with a safe driving record required
  • Must have access to a safe and reliable vehicle, along with appropriate insurance
64

Sales Support Specialist Resume Examples & Samples

  • Call identified (targeted) prospects that are in the StratEx database to generate interest, probe training needs and fix appointments for your designated territory
  • Develop relationships with key personnel in client accounts to the point of becoming a trusted advisor for training needs
  • Follow-up on phone inquiries and information requests received
  • Support the marketing team during in-house events by ensuring participants to join the event
  • Find innovative ways to reach out to prospects
  • Additional Diploma/Degree in Sales/Marketing would be preferred
  • 3+ years of experience in sales or pre-sales
  • Proficiency in written and oral business communication skills
  • Ability and willingness to meet monthly targets
  • Upbeat, high energy and go-getting individual
  • Keen attention to detail with good follow-up skills. (Process-oriented)
65

Sales Support Specialist Resume Examples & Samples

  • Exhibits organizational skills
  • HS diploma required; some college coursework completed is preferred
  • Ability to work accurately, with interruptions, to meet deadlines
  • Ability to prioritize and multi-task in a fast paced environment while maintain quick response to deadlines
  • Excellent organizational skills with strong attention to detail
  • Strong focus on teamwork and ability to manage relationships across multiple departments
  • Comfortable with utilizing and learning new technology
  • Able to use software applications like MS Excel, Word
  • Strong written and verbal communication, interpersonal, and customer-service skills
  • Broad analytical skills including costing, pricing and data analysis and price modeling
66

Sales Support Specialist Resume Examples & Samples

  • Enquiry handling, prepare, send and follow up on quo
  • Handle non-conformities and complaints
  • Back order monitoring
  • Knowledge of Microsoft MS Office
  • Use of ERP software
  • Use of CRM Software
  • Customer focussed
  • Ethics & Values
  • Functional / Technical knowledge
67

Sales Support Specialist Resume Examples & Samples

  • Assisting with pre-sale and post-sale support including setting appointments, preparing proposals and illustrations and maintaining related sales databases
  • Perform other job-related duties or special projects as required
  • High school diploma or equivalent, plus 1 - 2 years related experience required
  • Good oral/written communication, organizational, problem solving and math skills required
68

Sales Support Specialist Resume Examples & Samples

  • Turkish: fluent
  • Business / Management / Finance / Social Sciences
  • At least 1 year work experience
69

Sales Support Specialist Resume Examples & Samples

  • Nurture relationships with prospects and target customers
  • Previous experience in a sales or sales support environment is desired
  • Sales/Distributor Partner Support
  • Marketing Research
  • Identify and Qualify new customer accounts for Rockwell Automation products and offerings
  • Executive Analysis of Accounts (support discovery calls – Executive Event recruitment)
  • Qualifying Leads prior to Sales team involvement
  • Product Campaigns and Launches
  • Provide both pre and post-sales support to both internal and external customers on various issues
  • Work with channel sales team to develop competency program and execution for distributor partners, focused on system tools, products, campaigns, processes and procedures. Collaborate actively to improve distributor performance by engaging distributors on process clarification and provide a timely exchange of information
  • Commercial Event tracking and support (expansion on discipline to document attendees – including CBIs and follow up activity). Manage/facilitate logistics for commercial events including Rockwell Automation On the Move, Automation Fair and local initiatives. Coordinate promotion, attendance and follow up based on clearly defined objectives and metrics using target list segmentation
  • Use Campaign Execution Reporting, Dynamics and Sales Funnel analytics to track and drive above the funnel activity. Work directly with Sales Managers and Account Managers to ensure sufficient details are provided and lead follow up is timely
  • Lead the scope development for Eloqua (Campaign Execution Engine) enabled commercial activity, which includes Third Party Event Promotions, Local Marketing Campaigns, Customer Loyalty Programs and Newsletters
  • Perform customer analytics in SAP Business Objects using the data to identify ways to increase market share. Generate point of sale/market data repots to assist in the selling process. Use sales data pricing information, and account knowledge to assist in strategic account negotiations
  • Assist in the development and execution of sales pursuit strategies
  • Interact and resolve customer commercial issues/concerns. Manage the escalation of appeals process by prioritizing customer requirements. Support Field Quality Leaders as needed
  • Collaborate effectively with other territories and regional sales team members
  • Train new operations team members on processes and system tools
  • Perform lead generation by conducting prospect research through the IIR database, Avention and other industry related resources. Work with Sales Management to prioritize leads/projects for assignment and follow up
  • Work directly in collaboration with other Rockwell Automation business units (marketing, customer care, quality) on various initiatives and issues
  • Bachelor’s degree in technical discipline, marketing, business administration (or equivalent experience) with a minimum of three years of related experience
  • Microsoft Office, SharePoint and Outlook proficiency - SAP experience preferred
70

Sales Support Specialist Resume Examples & Samples

  • Maintain existing and new customers through planned individual account support, and liaison with internal order processing staff
  • Supports customer requests by obtaining necessary quotes and information to support proposal submittal. Prepare, review, and book complex customer orders/revisions to meet customer requirements. Follow and resolve commercial issues. Identify and monitor contractual and/or warranty issues
  • Provide responsive "Customer First" level of service
  • Work closely with Regional Sales, District Service Office, Platform team, and Headquarters marketing groups to develop and implement sales plans to increase profitability and growth for the entire customer power plant fleet of Gas, Steam, Generators along with Balance of Plant (BOP)
  • Support day to day transactional activities to produce a high level of customer satisfaction
  • Ensures pricing and commercial conditions are applied (as applicable) at time of sale
  • Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development. Supports customer processes related to factory tours, product demonstrations/presentations, new product training, and/or trade shows
  • Coordinates and tracks initiatives/issues relating to key platform team activities in support of customer and internal objectives
  • Administratively supports department and/or region as required (i.e., Compliance, SpoDom, SF.com, IT, office logs, travel, meeting/workshop coordination, facilities coordination, supplies, etc)
  • Bachelors degree in business related field or engineering
  • 5+ years experience working in a combination of sales and/or field support roles
  • 3+ years progressive experience supporting power generation business
  • Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Experience utilizing SAP and Salesforce.com
  • Experience and ability to learn and use corporate technology systems (CRM, Databases etc.)
  • Communications skills (verbal, written and presentation); able to clearly and concisely express information (or data) to non technical associates, peers and management
  • Demonstrated ability to work within teams, including: Conceptualizing and socializing ideas, making recommendations and facilitating team consensus to move forward; Building relationships with challenging customers both at various locations... plant or central services; ability to coordinate and support outside sales personnel by contributing to the development of proposals, while managing changes on existing orders
  • Flexibility to adjust and thrive in an environment with changing requirements, schedules and priorities for multiple projects or assignments
  • Ability to support day to day transactional activities to produce a high level of customer satisfaction
  • Self-driven and resourceful to achieve goals independently as well as work well in groups
  • Flexibility and willingness for potential 5% local / domestic travel
  • Advanced training or Certificates
  • Innovation skills, creativity, willingness to share and explore new ideas
  • Experience working with a complex global business team
71

Premium Assignment Corp Sales Support Specialist Resume Examples & Samples

  • High School Diploma OR GED
  • 3 years demonstrated experience in the area of insurance, premium financing or commercial financing/banking or the combination of higher education and other administrative experience
  • Proficiency with Microsoft Word and Excel
  • Experience in problem resolution, and ability to complete moderate to complex administrative duties
  • Self-motivation and the ability to work independently to achieve goals set by the manager
  • Premium finance experience
  • Bachelor's degree from an accredit university in business discipline
72

Sales Support Specialist Resume Examples & Samples

  • Strong business acumen and general knowledge of the Australian marketplace
  • Experience in telephone sales, inside sales or basic sales is required
  • Proficiency in Microsoft Suite products
73

Sales Support Specialist Resume Examples & Samples

  • Receive requests for price quotations directly from customers, dealers and internal sales team
  • Achieve and maintain rapport with customers , marketing and sales teams in order to give them the best possible service in all types of media interactions
  • Use LMS Shop to transfer quotations made to SAP as an order as necessary
  • Use LMS Shop and SAP to retrieve customer information , stock status information , the status of purchase orders and to make changes on customer purchase orders
  • Work closely with BU (s) in order to get delivery information of scheduled shipments
  • Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes in order to have all information up to date
  • Provide customers with quotations within defined timelines
  • Must be a Team Player
  • Able to use own initiative
  • A knowledge of SAP order processing is preferable although not essential
  • Experience of working with SAP system
  • 3/5 years of working experience within a customer service environment
  • Tenacity/Do What It Takes
  • Effective Time Management and Personal Organization
  • Do It Now/Time Is the Enemy
  • Continuous Improvement, Don’t accept the status quo
  • Details Count
74

Regional Sales Support Specialist Resume Examples & Samples

  • Works with District Sales Consultants to address and resolve a wide variety of Customer concerns and requests
  • Performs follow up calls and activities from previous Sales Consultant calls and visits
  • Support other sales growth initiatives that may be Regional Specific i.e. Equipment Sales or Frame Sales Support
  • Completes requested tasks effectively from management and corporate office in a timely manner
  • Actively seeks new accounts through Tele-Sales and outbound calling to segmented accounts
  • Work as a bridge to connect the Sales shared services in Dallas and the Regions to better deliver execution of programs and promotions
  • Strong selling skills and/or successful inside / outside sales experience preferred
  • Excellent verbal and written communication skills/strong organizational skills
  • Existing Rx lens product knowledge, familiarity with lab operations, and or familiarity with optical shop operations a plus
75

Sales Support Specialist Resume Examples & Samples

  • As the primary internal business partner, collaborate with Sales Representatives in an assigned regional territory
  • Serve as corporate liaison and support field sales representatives in customer outreach and relationship management to drive maximum customer experience
  • Key point of contact to insure success in onboarding new customers
  • Process new, first-time contract Interventional Biopsy orders into Oracle ERP system for fulfillment and pricing
  • Enter new Interventional Biopsy agreements and process customer-executed agreements along with executed pricing into the Oracle ERP system
  • Drive customer adoption through the eCommerce tools
  • Research and resolve price discrepancies
  • Serve as internal sales support for field sales to assist with renewals, cancellations and all other customer-related needs such as key account outreach and relationship development with customer purchasing
  • Participate in the training of new hire Sales Support Specialists
  • Strong communication, interpersonal and organization skills
  • Deadline oriented, able to maintain composure in high pressure situations
  • Excellent attention to detail to ensure accuracy of contracts
  • Able to multi-task and prioritize various tasks with competing deadlines
  • Must be able to work in an extremely fast-paced and adapt easily in a constantly changing environment
  • Demonstrated strength in achieving great customer experience and problem solving skills
  • Passion for customer success in a competitive and changing market
  • Solid knowledge of Microsoft Office, especially Word and Excel
  • Working knowledge of Oracle r12 preferred and the ability to learn other computer programs a must
  • 3+ years of relevant work experience supporting a sales organization
76

Sales Support Specialist Resume Examples & Samples

  • Provide direct sales support, training and assistance to Sinclair Sales Teams across the country
  • Provide user support via phone calls and emails
  • Communicate and coordinate with the account executives, sales management, and traffic team to optimize efficiency
  • Enter and maintain network orders received from advertisers
  • Monitor preempts and displaced spots
  • Monitor orders for correct coding and entry
  • Enter and maintain traffic instructions
  • Generate and distribute various sales reports
  • Maintain entries in various databases
  • Routine updates of our ticketing template system
  • Assist with testing of new traffic system version releases
  • Point of contact with vender development and support staff for software issues
77

Sales Support Specialist Resume Examples & Samples

  • Suppor the local Sales organization/customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers
  • Offer preparation
  • Prepares/supports preparation of technical/commercial offers based on customer specification requirements, Local Business Unit/feeder factory indications, Sales organization directives and ABB internal rules
  • Receives customer’s order from Sales Engineers and issues the contract/order confirmation
  • Prepares contracts, orders confirmations in SAP according to customer’s demands and according
  • Cost definition
  • Issues the cost calculations (ABB Calculation Model) and submit for visas and approval according to Internal Rules and signature matrix
  • Prepares yearly internal price list according ROABB market price policy
  • Risk review
  • Provides information to the risk review process in accordance with ABB policy and sometimes participates in the risk review assessment
  • Lost proposals
  • Performs lost proposal analysis, identifies potential cause, and recommends future actions in cooperation with Sales/Local Business Unit to obtain better future results
78

Sales Support Specialist Resume Examples & Samples

  • Manages the preparation of all technical (e.g. defining the most suitable technology and product types (s)), financial (e.g. quantifies hours of engineering and commissioning) aspects of the bid/estimate/quotation, indicating prices and trading conditions. If necessary collaborates with Supply Chain Management to identify potential vendors for equipment and materials required in the project and technically evaluates supplier offers to check match specifications
  • Processes order(s) into the TOPS/SAP system, collects and archives documentation regarding the offer/order and records assumptions and decisions taken during the development process. Regularly reports the status of the bids/estimates/quotations using defined tools and collects and analyses the reasons for tenders being lost or won
  • Maintains effective customer relationships to understand customer needs. Ensures a positive customer experience throughout the sales process. Provides any necessary technical support to sales persons during technical meetings with customers
  • Implements HSE and business compliance standards and regulations in the country area of responsibility. Implements and ensures compliance with global and local standards, rules, tools, policies and processes related to the operations/project execution and shares functional best practices and lessons learned across the organization
79

Sales Support Specialist Resume Examples & Samples

  • 4 year degree in math, finance, or engineering preferred
  • A minimum of three to five years of experience with developing and responding to customer quotes is highly preferred
  • Excellent analytical skills, problem-solving ability and comfort working with numbers a must
  • Organizational skills, ability to prioritize work and attention to detail
  • Ability to work multiple projects at same time and thrive in a fast-paced environment
  • Advanced MS Excel skills (formulas, macros, building models and troubleshooting formulas) required
  • Proficient with MS PowerPoint required. Ability to present to internal executive management and purchasers in customer meetings
  • Proficiency in MS Word required
80

Sales Support Specialist Resume Examples & Samples

  • Learn Tridium Product Portfolio and run demos
  • Openly engages customers over new enhancements and product offerings
  • Maintains customer records by updating account information
  • Provide customer support via, phone, email or web request
  • Manage case priorities and document all support inquires in Salesforce.com
  • Document case solutions as Knowledge articles and submit to management for publishing
  • Assist with the placement of orders, refunds, and / or license request
  • Participate in daily stand up meetings
  • Strong phone presence and experience with high volume of calls
  • Excellent time management skills and ability to multi-task
  • Propose ideas to improve the processes and the overall customer experience
  • HIGH energy worker, focused and driven by ambition to grow with a growing organization
  • BS from an accredited university, preferably in Finance, Information Systems or in lieu of degree Associate Degree in Business related field AND at least 6 years of experience in customer support with 1 year experience with SFDC Service Cloud or comparable ERP systems
  • 4 years experience in customer support, preferably in a call center environment
  • 5+ years using Microsoft Office Suite
  • Experience with Orders SAP Module is strongly preferred
  • Excellent time management skills and ability to handle multiple priorities
81

Sales Support Specialist Resume Examples & Samples

  • Assist the sales team with the development and growth of business with new and existing customers
  • Create sales orders upon receiving the purchase order from customers (if applicable)
  • Assist the Sales team in identifying sales leads and opportunities, providing relevant analysis of opportunity and information relating to the lead
82

Sales Support Specialist Resume Examples & Samples

  • Complete new item set-ups via Data Sync for clubs and .com
  • Upload content and images for .com
  • Resolve club and .com support requests
  • Perform club visits as needed for merchandising, card testing, etc
  • Complete card production requests
  • Shipment tracking
  • Audit product samples
  • Serve as back-up for Walmart Sales Support Specialist – Data Sync & office administration
  • Perform ad hoc requests, coordinate and manage special projects as assigned
  • Other administrative tasks and responsibilities as assigned
  • This position is eligible for the Employee Referral Bonus Program #LI-RK1
83

Sales Support Specialist Resume Examples & Samples

  • Timely follow up and thorough qualification of marketing and sales leads
  • Respond to inbound sales related inquiries
  • Candidates must be pursuing a bachelor's level degree in a technical discipline
84

Consulting Sales Support Specialist Resume Examples & Samples

  • Relate existing solutions within services to customers' needs
  • Work with the extended Sales team to develop and close existing leads
  • Call on prospective customers and successfully sell Red Hat services
  • Meet quantitative and qualitative performance goals, and set high standards for articulation and presentation of key messages and the Red Hat Consulting team's value proposition
  • Accurately forecast and close sales in alignment with company goals
  • 2+ years of sales or pre-sales experience with a track record of success, preferably in the software or IT industry
  • Solution sales mentality in an environment with multiple products and services
  • Broad understanding of all products in the Red Hat portfolio, with technical knowledge to understand impacts to scoping services engagements and a solid knowledge of the business value of our products
85

Sales Support Specialist Resume Examples & Samples

  • Contribute and support the design, blueprint, and build sales supporting infrastructure (systems, tools, or applications)
  • Manage aspects of the deployment and maintenance of related infrastructure incl. governance and documentation
  • Ensure data stewardship – may include data creation, data enhancements, strategy or maintenance
  • Reporting – deliver or execute reports. Create relevant functionality, enable advanced analytics, and insight to provide decision-support based on facts
  • Execute and coordinate end-to-end training or enablement sessions, capturing learnings, ensuring reusability, and structuring content
  • 5 - year of professional working experience; Experience working within operations related fields is an advantage
  • Project Consultant - Sales
  • Operations Specialist
86

Sales Support Specialist Resume Examples & Samples

  • Process customer enquiries and leads. Make sure that leads are followed promptly and routed through the correct channel for follow up. Record all lead activity in the companies CRM system
  • Qualifying and forwarding all incoming leads by phone and email
  • Support local distribution meetings in terms of coordination and arrangements and quality of the set up
  • Provide daily updates to FLIR’s CRM system. Assure that other sales and support staff is updated about news concerning CRM system and the importance of it. Help distributors to use partners’ portal
  • Look into Distributors web sites to keep them up dated and in line with FLIR brand strategy
  • Responsible for all incoming phone calls for Instruments sales
  • Marketing support with translation from English to German
  • Supporting sales events, meetings and trade shows with reservation of Hotels etc
  • Responsible for demo units booked on the Frankfurt office
  • Responsibility for sales statistics
  • Support of local promo activities
  • Cover for colleagues in the office from ITC (Infrared Training Center) and Service during vacation
  • A minimum of 2 years’ experience from role within inside sales and/or administration
  • Experience from customer oriented activities, preferably in an international context
  • Experience from CRM system
  • Very good communication skills, both written and spoken
87

Sales Support Specialist Resume Examples & Samples

  • Competitive salary and benefits including employer contributions to RRSP’s
  • Career advancement in a fast growing global company
  • Being a part of a fun and exciting team that is passionate about the payments and prepaid industries
  • Responsible for managing all aspects of proposal creation, ensuring required timelines are met
  • Participate in discussions with internal and external stakeholders to obtain full understanding of requirements for each proposal
  • High-level interaction all team members, upper management, and various internal departments to prepare the proposal; manage assignment, collection and organization of proposal content to develop a complete presentation
  • Proofread to ensure continuity and compliance with legal, technical and marketing specifications. i.e. Copy edit for format, grammar, style, punctuation, and spelling
  • Work with the business development team, ensuring check list including financial analysis has been completed for all new accounts
  • Assist in the creation of amendments for existing and new agreements as needed along with Legal and Business Development Team
  • Identify Continuous Improvement opportunities to improve effectiveness of the team
  • Experience with creating presentations, copy writing, proofreading and editing tender proposals
  • Extensive knowledge of Microsoft Office (Expert level in PowerPoint, Word, Excel, Visio and Publisher)
  • Strong skills in graphics software (Adobe Illustrator, Photoshop, Acrobat, PowerPoint, etc.)
  • Excellent English communications skills are required, as the position requires interaction with diverse groups located across Canada
  • Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed timeframes
  • Motivated, self-starter and independent
  • Ability to be flexible, manage time and multi-task
  • Bilingual (French/English) would be an asset
  • This position is eligible for the Employee Referral Bonus Program
88

Sales Support Specialist, Beijing, S&PS, S&PS Resume Examples & Samples

  • College Degree or above
  • 5+ years experience in admin. position
  • Good working attitude and detail oriented
  • Mature enough to handle the work pressure
  • Good at communication with people and team working
  • Results-oriented with strong ownership
  • Proficient in both written & oral English
89

Customer & Sales Support Specialist Resume Examples & Samples

  • Interact with customers positively and professionally at all times for all customer service activities
  • Routine support for assigned regions, sales reps, distributors, specific customer accounts and/or order management, customer calls and other order related activities
  • Assist customers in selecting products for certain applications, as well as, cross- supporting more than one product line and more than one territory
  • Support activities related to non-routine tasks including complaints, RMA, credit/rebill, product transfers, and database clean up
  • Provide mentoring and training to new employees or during the implementation phase of new processes, products, or policies
  • Sales Order administration and follow up for Capital and Consumable orders
  • Review and processing of required documents for Capital Sales requiring coordination with legal and accounting departments for approval
  • Facilitate internal department orders and sales trunk stock orders per established guidelines and procedures
  • Perform purchase order review for standard terms and conditions as well as coordination of legal and finance review of non-standard terms and conditions
  • Provide support and contract administration for National Accounts and non-standard accounts
  • Fulfill demo system requests from Sales Representatives to include field movement logistic support
  • Manage the demo inventory tracking and reporting for assigned regions
  • Identify new or improved processes, techniques, and tools to improve the customer experience
  • Coordinate with department management to ensure department metrics, goals and objectives are met
  • Responsible for managing the various Customer Service email boxes
  • Uses knowledge of complex Customer Service concepts, practices, and applies company policies and procedures to daily work for resolution of issues
  • Performs work where analysis and experience is drawn upon to arrive at logical conclusions
  • Regularly exercises independent judgment and a degree of creativity and latitude when addressing routine responsibilities
  • Skilled in conflict resolution. Able to handle more complicated or important accounts and/or difficult calls. Handles escalation issues as necessary
  • Requires strong skills in the following areas – written and verbal communications (voice, grammar, and articulation), listening, computer and keyboarding, organizational, interpersonal, multi-tasking, conflict management, and telephone etiquette
  • The position requires intermediate and advanced utilization all internal applications (Peoplesoft, Salesforce.com, and MS Office) in a quick, effective and organized fashion
  • Prefer three to six years of experience in a Customer Service environment
  • Prefer Bachelor Degree or equivalent work experience
  • Flexibility and ability to adapt quickly to changes resulting from a dynamic and growing business environment
  • Ability to draw upon experience and limited information in order to come to logical conclusions and sound judgments
  • Ability to quickly grasp and embrace new business and transactional processes and procedures with the ability to integrate them into day-to-day responsibilities
  • Experience in a manufacturing and/or distribution environment strongly desired
  • Experience in a medical device company strongly desired
  • Knowledge of order entry and ACD call routing systems
90

Sales Support Specialist Resume Examples & Samples

  • Minimum 2 years experience as tech support / inside tech support
  • Minimum 3 years experience as promoter for HVAC products
  • Knowledge of Italian HVAC market and relevant stakeholders
  • Good knowledge of hydronic systems, electronics systems, controllers, connected products (Internet of things)
  • Knowledge of MS Office and CRM Software
  • Product Knowledge
  • Result-Oriented
91

Sales Support Specialist With Russian Resume Examples & Samples

  • Provide first line Business Practices support to OD ECEMEA Applications team
  • Support Rep onboarding with appropriate process, policy and tools training
  • Assist in tracking the progress of deals
  • Problem solving ability
  • 1 or more Eastern European languages
92

Sales Support Specialist Resume Examples & Samples

  • Support Global Sales Operations in the successful adoption of new tools and process
  • Act as a bridge between the sales team and various other functions in the Sales Processes (Operations, Deal Management, AR, Collections, Credit Team, Order Admin, Fulfilment, etc)
  • Assist in the escalation of critical deals as required (through various back office functions and processes)
  • Build & maintain a thorough understanding and knowledge of all sales processes
  • Attention to detail, methodical and accurate
  • Positive and “Can Do” Attitude
  • Excellent English
93

Onboarding Sales Support Specialist Resume Examples & Samples

  • 2-3 years in a sales / support capacity in a fast paced direct to end user or business to business environment
  • Demonstrated knowledge of the bankcard industry including issuing, acquiring, transaction processing, eCommerce, Card Present, Card Not Present and ACH processing preferred but not required
  • Strong financial acumen and salesmanship with the ability to think creatively
94

Sales Support Specialist Resume Examples & Samples

  • Providing sales channels with end to end processing of applications, that involves quality checking submission, and updating internal systems with key data throughout the processing life cycle that is closely managed to ensure SLA are achieved
  • Complete data entry in an accurate and timely manner using Internal Systems
  • Co-ordinate & print off daily reports to complete client boarding
  • Enter data from source documents into prescribed computer database, files and forms
  • Answering inbound calls from introducers, clients and internal departments meeting KPI’s
  • Establish and maintain accurate customer records using the in-house system
95

Global Sales Support Specialist Resume Examples & Samples

  • Preparation of emergency lighting designs in accordance with the relevant industry standards using lighting design packages such as RELUX and DIALUX (appropriate level of training is provided) and provide sales support on central battery systems to UK and global customers
  • Preparation of central battery design schemes in accordance with the relevant industry standards
  • Responsible for effective and efficient delivery of the complete activity within product applications department
  • Provide support to product applications sales and manufacturing, liaising with associated departments to provide improved customer satisfaction
  • Assist organising warranty/service repair and replacement assessing validity of warranty claims with the service & quality department
  • Link to Quality, Technical/R&D, product defects, design improvements
  • Report to Quality, Technical/R&D department any product quality issues and recurring defects to facilitate continual product improvement
  • Supports ABB products & systems development from project specification to product launch and assisting sales force in negotiation to achieve sales
  • Assist marketing plans in order to promote sales
  • Deliver new product training to internal teams and customers
  • Prepare price lists for review and approval and assist in delivering customer quotations
  • Propose new product enhancements in order to offer suitable solutions to customer needs
  • Prepare product specifications
  • Prepare product pack and NPA, setting up Bill of Material and producing drawings and product specification sheet
  • Other duties may have to be undertaken which will be determined by the Company, taking in to account the current level of responsibilities, experience and capabilities
96

Sales Support Specialist Resume Examples & Samples

  • Provide market area sales support
  • Acts as a liaison between Sales and sales operations, billing, customer data administration, service administration, credit management, product and pricing, human resources, as well as the corporate services group
  • Provide timely and accurate completion of essential team reports including: weekly sales and actively report, contest and promotional tracking, expense and budget tracking, initiative tracking, performance management report, time-off tracking, and ad hoc reports
  • Provide analysis support and sales tracking reports for specialized needs. Design, implement and maintain tools to track sales results of existing regional territories; help assimilate addition of new territories and/or organizational changes. Identify and summarize business trends to help achieve revenue growth
  • Coordinate Sales operations support to include: oversight of office supply purchases; disseminate literature, pricing and promotion roll-out to sales teams; policy and procedural updates; recommend and implement incentive programs and customer-focused events; proactively identify, design and implement procedures
  • Identify territory assignment
  • Participate in campaigns and product sales blitzes, lead generation assignments and market initiatives in the area of communication, planning and execution
  • Compile and analyze data for business reviews, executive briefings for the sales leadership and sales teams
  • Identify, coordinate and implement processes improvements in the areas of contract simplification, order forms, literature, pricing roll-outs, promotions, credit card billing and general back office support
  • Investigate and improve customer satisfaction issues including customer billing and invoices, order processing, contract implementation and credit card processing
  • Sales organization liaison with Billing, Customer Data Administration, Credit Management, and areas in our Sales Operations function
  • Coordinate and facilitate productivity and efficiency tools including sales force automation, new technology tools and account data and analysis (QMF, SIMS, Seibel etc.)
  • Run reports and information from sales automation tools including Seibel and Calidus, be able to analyze the data and come up with recommendation for solutions
  • Ensures consistency in reporting and information provided to the sales leadership team. Produce various monthly customer revenue reports to provide sales leadership with information to define and build strategic plans
  • Coordinate all special projects and follow through to completion
  • Work closely in a team environment
  • BS/BA or equivalent 3-5 years in an sales environment
  • Strong organizational, time management and forecasting skills
  • Demonstrated analytical experience Strong ability in different administrative systems and software programs
97

Sales Support Specialist Resume Examples & Samples

  • Sales support (BTA and Corporate Card products) – supporting Sales managers in their daily activities
  • Facilitation and monitoring of Sales processes including coordination with operational, legal, credit and risk, or any other related area teams
  • Sales planning and reporting – monthly reporting and support with preparing quarterly business reviews with HQ, monitoring and ensuring up-to-date information in Sales Force, other ad-hoc analytical reporting
  • Facilitation and monitoring of special projects aimed at increased sales volumes and sales cycle optimization
  • Managing, planning and coordinating other Sales related activities. The Sales Support Specialist actively coordinates Sales teams activities to accomplish Sales targets and assumes responsibility for the coordination of daily activities, being the central point of contact. The Sales Support Specialist develops strong relationships across internal and external support groups, enables effective teamwork to ensure key deliverables are met
  • Be a liaison between Sales Team Leader/Sales managers and other internal company units – Account Development ,Operations, Legal, Credit and Risks, IT as well as external parties – Clients/Prospects and business partners, etc
  • Coordinate & support Sales plans execution and advise as appropriate to meet changing needs & requirements
  • Perform Sales process analysis, facilitate and ensure proper controls and enablers are in place
  • Coordinate the Sales phases timely fulfillment
  • Manage communication process, ensuring that key updates and management information reports are tracked and delivered on time
  • Manage daily operational aspects of Sales process
  • Drive the identification of appropriate business metrics and ensure those metrics are tracked to benefit Sales processes and targets
  • Coordinate regular Sales meetings
  • Resolve and/or escalate issues in a timely fashion
  • Identify opportunities for improvement and makes constructive suggestions for change
  • Comply with and help to enforce standard policies and procedures
  • Build strong relationships across departments to enable information sharing
  • Proven record of successful project management work in the past, preferably with a big foreign company
  • Ability to manage multiple projects simultaneously, prioritizing tasks and managing time effectively
  • Excellent planning, development and organizing skills
  • Fluent typing in Latin and Cyrillic
  • Knowledge of business correspondence
  • Strong PC user – Microsoft Project, PowerPoint, Word, Excel as a minimum requirement
  • Enquiring mind, innovative, entrepreneurial free thinker
  • Strong relationship, collaborating & influencing skills
  • Excellent written and verbal communications skills in Russian and English
  • Strong conceptual, analytical and problem solving skills
  • Adaptability and flexibility
  • Detail oriented person, accurate with paperwork
98

Sales Support Specialist Resume Examples & Samples

  • Provide support to sales team by performing assigned tasks. Act as link between sales, customer service, operations, Legal and marketing. Overall duties will be defined by the needs of the customer and potential clients and will be in support of the business segment as deemed appropriate by the VP Sales
  • Support the sales team day to day functions
  • Project management of client on boarding and implementation (OTC incentive plans and rebate programs)
  • Build contracts, proposals and presentations
  • Data analysis mining and report development
  • Run reports and create sales presentation
  • Experience with using a sales tool to run reports and sales portals knowledge
99

Customer Sales & Support Specialist Resume Examples & Samples

  • Maintain a thorough understanding of the Return Material Authorization (RMA) procedures
  • Provide input to develop and refine Customer Service procedures and processes
  • Acts as primary back up to the Customer Service Representatives (gate)
  • Ability to work in an ever changing and fast paced environment
  • Ability to think creatively while upholding a sense of urgency to produce positive customer service results
  • Capacity to comprehend and relay highly technical information
100

Premium Assignment Corp Sales Support Specialist Resume Examples & Samples

  • 3 years experience in the area of insurance, premium financing or commercial financing/banking or the combination of higher education and other administrative experience
  • Self-motivation and the ability to work independently to achieve goals set by manager
  • Premium financing experience
  • Bachelor's degree from an accredit university in a business discipline
101

Sales Support Specialist Resume Examples & Samples

  • Reactive inbound customer/partner interactions
  • Strong written & verbal communication
  • Consistently provides advanced, courteous, professional sales-focused support to targeted customer base
  • Advanced questioning, engages in frequent up-sell/cross-sell activity
  • Basic to complex configuration skills
  • Advanced partner program/initiative knowledge
  • Meets activity based metrics
  • Advanced knowledge of tools preferred (Oracle, Business Objects, SFDC)
  • Associate's Degree or equivalent experience required, Bachelor's Degree or equivalent experience preferred
  • 2-3 years sales or customer service call center experience
  • Experience with Microsoft Outlook, Excel, and Word
  • Data base management/entry experience
102

Sales Support Specialist Resume Examples & Samples

  • Expert with SAP, with the ability to assemble reports on a daily, weekly, monthly, and quarterly basis
  • Exceptional skills with Excel, expert with pivot tables, formulas, etc
  • Recognize pattern and root cause/sub-root cause analysis and provide feedback to management to improve processes that will enhance internal and external customer experience
  • Superb customer-service skills
  • Strong ability to multitask
  • Ability to display good judgment
  • Works well in ambiguity
  • Self-starter with the ability to work quickly and efficiently under deadline pressure
  • High degree of personal and professional integrity
  • Strong work ethic with a high degree of flexibility
  • Making connections with your team and customers
  • Must not be on any sort of warning
  • Management experience is a plus
  • Flexibility with your schedule to meet the needs of the business is a must
  • Adaptive and flexible to changing technologies, processes, and environments
103

Sales Support Specialist Resume Examples & Samples

  • Execute on a timely manner annual activity plan for each wholesaler and Prepare data for the annual Meetings with Wholesalers
  • Reporting of sales-based figures and Generate and pre/post evaluation of promotions
  • Main interface of claims regarding minor product quality and pricing differences
  • Technical and graphical creation of monthly and short-termed special offers and campaigns, coordination of image advertisement
  • Administrative organization of national sales conferences, coordination of participants and inputs
  • Product quality claim management and Stock overview and communication of critical inventory
  • Coordination of sustainable salvage goods utilization with special offers, donations, internal disposal, etc
  • Member of power user network for Visicom's project development and maintenance
  • Commercial education or Bachelor degree
  • 2-4 years’ experience in a similar role (back office in a sales team)
  • Ideally 1-2 years’ experience in sales
  • Analytic skills for reporting on excel
  • Administrative background with good knowledge of Windows Office, SAP
  • Sales understanding for calculations & conditions
  • Fluent in German and French, English a plus
104

Sales Support Specialist Resume Examples & Samples

  • Providing documentation to the central administration team for
  • Facilitating the transition of local preventative maintenance agreements to the central administration team
  • Provide updates for existing PMA’s following a prescribed standard format to include current entitlements and pricing to the CCA for processing
  • Establish standard entitlement and pricing interpretation of multi-site PMA’s that are exclusive to one district and multi-site PMA’s that span multiple districts
  • Provide direct support to Field Operations for questions, issues, and training, and ensure resolution of elevated or complicated requests/issues and/or multisite requests
  • 2+ year of experience including any or all of the following: service systems/delivery, A/R, contracts administration, and CRM/CPQ tools
  • Highly motivated individual with ability to follow assignments through to completion
  • Strong communication and analytical skills required
  • Strong organizational skills with ability to handle multiple assignments
  • Working knowledge of on-line systems and effective Microsoft Office skills
105

Sales Support Specialist Resume Examples & Samples

  • Sales Support Analyst will generally be provided with day to day commercial operations goals
  • accountable for accurate RFQ sent and entry of orders received from customers
  • meet appropriate and realistic targets set by leadership to enable the business to grow significantly quarter on quarter
  • work in very close daily cooperation with sales support colleagues, business partners and end customers
  • Adhere to operational process which ensures compliance with US and other national governmental regulatory requirements. Follow GE’s Spirit and Letter operating guidance, and other GE process quality workflows which define work methodology and process
  • Creative and innovative personality
106

Sales Support Specialist Resume Examples & Samples

  • Requires 2 – 4 year’s internal Claims Resolution Level II representative experience
  • Sales experience desirable
  • Good listening, verbal and written communication skills
  • Good organizational skills with the ability to multi-task, prioritize and follow up
  • Good stress tolerance
  • Negotiation and mediation skills
107

Sales Support Specialist Resume Examples & Samples

  • Communicates daily via e-mail and/or phone with Account Managers/and or Customer on quotes, forecast and opportunities
  • Dissect and report data from industry sources, OEM market outlooks (i.e. delivery forecasts, aircraft order detail, airline profiles, competitive information)
  • Analyze competition to evaluate market penetration
  • Prepare periodic reports that track key performance metrics including trend and ratio analysis (Win/Loss ratio, number of quotes per month)
  • Identify and escalate opportunities to improve market position
  • Use Microsoft Excel and other reporting tools to prepare and analyze reports in regards to market trends. Provides findings in written reports to other departments and all appropriate stakeholders
  • Assist the creation of, and maintain three year market forecast by business unit (i.e. refine data further by aircraft type, customer type, and geographic location)
  • Works closely with internal and external support teams
  • Communicates and supports Company policies, goals and initiatives to department
  • Actively participates in Lean and 6S initiatives
  • Understands and lives by Esterline’s ethics and business conduct policies
  • Associate's degree with emphasis in Business/Marketing and a minimum of two (2) years of previous experience in a sales office environment or similar position supporting a sales function preferred (or four years of experience without a degree)
  • Excellent written and verbal skills, including the ability to communicate with executive management and customers, is required
  • Excellent project management skills, with demonstrated ability to work without close supervision and handle large workloads with competing priorities
  • Flexible and able to meet sudden and unpredictable needs
  • Strong proficiency in Microsoft Office Applications
  • Intermediate level with Excel (v-lookup, pivot table)
  • Possess strong Microsoft Excel & PowerPoint skills; must have the ability to create complex spreadsheets and compile data together from various systems in a time efficient manner
  • The ability to understand the customer (and their behavior) in order to analyze data accurately. Must possess the ability to provide insight to the organization to improve strategic decision making
  • Must have the ability to formulate solutions and resolve issues in timely manner
  • Work effectively in a cross functional team environment, as a team member or leader
  • Must be well organized, detail oriented and have the ability to multi-task
  • Ability to implement creative ideas for continuous improvement
108

Sales Support Specialist Resume Examples & Samples

  • Development of quotations/proposals by translating standard job requirements (as submitted by SAMs/NAMs, local sales representatives, or engineering staff) to approved products and format. Ability to read, analyze, and interpret general business documents (terms and conditions, technical procedures. Ensure SOX compliance and consistency with business policy and procedures as it relates to preparing and documenting paperwork for Johnson Controls and the Customer
  • Handle Customer requests and inquiries regarding existing contracts, invoicing, site surveys, regulatory requirements and account information. Work with Customer and contractors in managing their day-to-day security activities specific to their needs. Drive closure/resolution, ensuring responsiveness to customer in very timely manner
  • Manage processes with Johnson Controls field organization to ensure accurate and timely installations and resolution of field service issues. Follow-up and address all post-sale delivery and quality problems. Respond to and resolve customers monitoring data issues and changes; interact with the Monitoring Center. Must actively problem solve to ensure resolution and avoid escalation whenever possible. When necessary, escalate issues to appropriate Johnson Controls group as outlined in departmental guidelines
  • Develop job booking packages to include preparing of all Strategic/National Accounts sales related documents; coordination with the Account Services Centers to facilitate the booking process; verification of subcontractor quotes; evaluation of PO/Contract terms and conditions that may be non-standard to contract, notifying and reviewing with Strategic/National Account Managers and Legal as appropriate; and review Customer's ANSC revenue to ensure accurate bookings
  • Daily communication with the sales team on Customers' requests, price changes, new proposals, agreements/addenda status. Participate in SAM/NAM meetings/conference calls to discuss account status and any updates with our current and new products as needed for the account
  • Three (3) years in commercial/ national account sales and/or support with proven success in a Customer sales and/or service environment
  • Skilled in dealing with clients in an expedient and professional manner, decision making in difficult or stressful situations
  • Strong keyboarding and typing skills with high level of accuracy and attention to detail
  • Ability to multi-task and establish work priorities
  • Knowledge of TycoIS systems to include ADMIN/CARMS, FSMS,BAAN and MASterMind
  • Highly motivated self-starter with an eye for detail and excellent attendance
109

Sales Support Specialist Resume Examples & Samples

  • Professionally handle inbound and outbound calls about Cross-Sell Programs, SmartOffice, and MarketEdge
  • Research and identify solutions while on the telephone, examine the nature of the situation and resolve in 'first call resolution' when possible
  • Escalate the customer to a HO Expert or Guardian approved LC or Financial Representative (FR) when appropriate
  • Satisfy customers through timely situation resolution by meeting productivity requirements & maintaining accurate calls and/or system records
  • Provide quality, courteous and seamless consultation and Technology assistance to all members of Guardian field force (internal & external), primarily Financial Representatives, Agency administrative assistants, Distribution business partners. This can only be achieved by performing at the expected levels of the objectives and competencies. Resolving customer inquiries in a professional, timely and accurate manner is critical to providing superior customer assistance
  • Demonstrates understanding of customers service metrics and how own actions contribute to their achievement. Provide proactive support to optimize the team’s training and marketing efforts. Assist with development / review of effective training. Make proactive contacts as appropriate to promote technology tools
  • Acts to expediently identify customer questions, gather appropriate facts and resolve customer issues including escalating to management as appropriate
  • Actively listens to customers/s and solicits their feedback to better understand their needs
  • Seeks ways to improve client service, proactively suggests improvements
  • Maintains logs, tasks and follow-up activities for all end user communications utilizing SmartOffice
  • Conduct appropriate research and/or utilize subject matter experts as knowledge source to handle complex processing questions
  • Participates in the resolution and implementation of production problems as dictated by the end users
  • Identifies impact, risk, and work-around solutions
  • Participates in the maintenance of technology documentation and release information
  • Team/Department Support
  • Support the success of the department and team goals by effectively participating in meetings, committees, training and/projects as appropriate
  • Openly shares with and seeks information and knowledge from colleagues
  • Builds and maintains strong working relationships with colleagues
  • Understands impact of personal work on colleagues; seeks opportunities to combine efforts to achieve better results
  • Seeks out others from different professional and personal backgrounds to gain new insights and perspectives
  • Self-Development
  • Exemplify and Display a “High Performance Culture" by proactively offering opinions, innovative ideas and adhering to Company/ guidelines. Adapt to ever changing, fast paced working environment by utilizing American College courses, maintaining proper licensure/registrations and Guardian Virtual University (GVU) related e-learning courses
  • Embraces change; effectively adapts to changing priorities and circumstances
  • Makes suggestions about how to work more efficiently and effectively to meet changing requirements
  • Special Projects
  • Participate in special projects at Managers discretion
  • Ability to work effectively with all external/internal contacts to build a positive working relationship
  • Expert level of proficiency in Microsoft Excel, PowerPoint and Word
  • Experience in writing a variety of business documents, preferably including business process documentations
  • Exceptional decision making skills
  • Ability to think outside of established procedures for the purpose of customer satisfaction
  • Prefer experience with Life, Disability, Investment, Group benefits or Retirement products and procedures
  • Strong basic math skills are required
  • Ability to remain calm and professional in high-pressure situations
  • Experience in providing individual financial planning is strongly preferred or customer service experience in an insurance/financial services setting
  • Four–year College degree or equivalent business experience
  • Minimum 5 years industry experience preferred
  • Insurance licensed and FINRA series 6 & 7 preferred but not mandatory
  • Prior insurance/financial services sales experience strongly preferred
110

Entry Level Sales Support Specialist Resume Examples & Samples

  • Support the regional outside sales effort in the construction market
  • Potential for local key account responsibility for a select number of small accounts in the focused markets
  • Developing internal process improvements in sales cycle
  • Managing, developing, and expanding customer relationships
  • Post sale order management / change order management
  • Technical liaison between customer and business unit
  • Bachelor’s Degree in Engineering (Electrical, Mechanical, Industrial, or related) or related technical Bachelor’s Degree . A Bachelor’s Degree in Business or Marketing will also be considered
  • Ability to effectively work with a wide range of customers, both internal and external
  • Ability to effectively multi-task
  • Electrical Industry sales experience
111

Sales Support Specialist Resume Examples & Samples

  • First point of contact for quoting support for Illumina’s AMR Sales team
  • 2+ years successful track record in sales, sales operations, customer service or a related commercial support role preferred
  • Strong analytical, organizational, problem solving and project management skills
  • Excellent interpersonal skills and the ability to work well with multiple departments to execute mutually beneficial solutions
112

Sales Support Specialist, Midwest Sales Team Resume Examples & Samples

  • Bid, Payment, and Performance Bonds - responsible for entering into portal
  • Provide updated COE/Credit/Penny hold list
  • Maintain List of Business References
  • 2+ years of experience in contract administration or in a related area preferred
  • Applicant should have knowledge of commonly used concepts, practices, and procedures within the construction field
  • Effective writing skills, teamwork, legal compliance, understanding of contracts desired
  • Experience in Fire and Security or Construction industry a plus
  • Strong PC literacy, advanced skills in Microsoft Outlook, Word, Excel, or PowerPoint
  • Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment
  • Must be able pass a pre-employment background and drug screening
113

Sales Support Specialist Resume Examples & Samples

  • Perform contract review, prepare and send amendment letters to the customer, as necessary
  • Request bid and performance & payment bonds, as well as bonds required for various licenses
  • 2+ years of experience with contract administration, construction background preferred
  • Proficient in Microsoft Word and Excel
  • Must possess excellent organizational skills and be able to handle multi-tasking and prioritization in a dynamic fast paced environment
114

Sales Support Specialist Resume Examples & Samples

  • Assist Sales with large Bid Packets
  • Maintain Standard Pre-Bid Qualification Documents
  • Work with Sales on projects placed on hold and obtaining missing documents
  • Assist in initial contract review and determine if contract needs to go to corporate legal
  • Submit contracts into legal portal or reviews contracts
  • Track contracts to ensure fully executed copy re received
  • Issue COI’s for fully executed projects
  • SOS Champion
  • Perform other duties as directed by ACSM
  • 1- 2 years of experience in contract administration or in a related area preferred
  • A strong work ethic and ability to communicate effectively with upper management
  • Customer service mindset and high interpersonal savvy and approachability
  • Consistent pleasant and professional demeanor toward all levels of team members
  • Ability to complete assigned tasks with a minimum of guidance and oversight
  • Ability to prioritize multiple tasks
115

Sales Support Specialist Resume Examples & Samples

  • Engage with requestor to validate details of project being quoted
  • Maintain same day turn time whenever possible
  • Validate end user naming convention, deal reg and duplicate requests
  • Must be familiar with our product offering, aware of availability, EOL and transitioning products
  • Should make warranty recommendations, accessory recommendation on outgoing bids
  • Update all GSA and state contract bids
  • Work with Product Management for pricing strategies for Quarterly promo's
  • Work with Product Management for pricing exception based on project details/competitor info or sales request
  • Work with marketing for Partner Portal usage and submission of bids, updating portal with bid status and process improvement suggestions as roll begins in 2017
  • Work with order management for quote approval and or updates
  • Work with A/R to supply missing or not received bids for claims
  • Work with warranty dept for updates and changes
  • Work with operations for opportunity/quotation updates to ensure accurate forecasting
  • Maintain consistent structure for processing of demo requests
  • Identify pricing gaps between bid structure and standard promo's
  • Monitor named account list for establishing opportunity ownership
  • Accurate distribution of bids to all interested parties
  • Fully understand workings of B2B GERP system and make process improvement recommendations
  • Back up all bids on shared email folder
  • LI-ML1
116

Sales Support Specialist Resume Examples & Samples

  • Demonstrated ability to lead cross functional projects with minimal to moderate supervision
  • Strong working knowledge of analytical and financial skills required with the ability to effectively communicate in-depth analysis, including demonstrated expertise in Excel
  • Demonstrated experience balancing potential conflicts between customer needs and business objectives
  • Strong planning and organizational skills with an ability to outline initiatives and develop priorities in support of that vision
  • Ability to be open to various perspectives and provide recommendations; comfortable defending position to senior leaders
  • Minimum 2-4 years business experience in Sales, Marketing, Product Management or Financial Structuring
  • Ability to work extended hours as business dictates
  • Ability to travel domestically as needed (<10%)
  • Attention to detail and a strong sense of urgency
  • Mortgage experience preferred
  • Working knowledge of Genworth Mortgage Insurance products, services, processes and systems
  • Prior experience working in a customer-facing role
117

Sales Support Specialist Resume Examples & Samples

  • Quoting support (generating quotes, acquiring approvals, confirming pricing)
  • CRM database audits & maintenance
  • Sales analytics & reporting assistance
  • Sales administration process improvement projects
  • Customer support for identified key accounts
  • Interface between sales and customer service/order fulfillment, specifically as related to providing “clean” order handoff
  • Interface between sales and Legal /Finance teams to ensure complete data, approvals, quotes, pricing and other relevant sales order data are intact prior to order submission
  • Consult with Customer Service to satisfy criteria to close opportunities
  • Coordinate internally and with customers to support eCommerce sales and technology
  • Successful track record in sales, sales operations, customer service or a related commercial support role preferred
118

Sales Support Specialist Resume Examples & Samples

  • Partner with the sales team to increase orders volume
  • Partner with service team to ensure customer satisfaction
  • Manage Sales Orders from creation to remittance
  • Ensure all orders are delivered on time
  • Manage drilling rig cycle times
  • Take regional responsibility for orders, from initial award to OTR handoff
  • Develop and maintain customer and sales relationships
  • Continuously review inventory, order lead times, updates from customers
  • Minimum 5 years Oil and Gas experience
  • Minimum 2 years Oil and Gas Commercial experience
  • High motivation level, ability to work without supervision, or external motivation
  • Knowledge of legal aspects and implications of contracts, terms and conditions, etc
  • Self-starter with strong leadership and negotiation skills
  • Experience in risk management and project management
  • Ability to interact and work well with customers
  • Experience in field services, repairs, or parts
  • Strong communication skills within multi-functional team
  • Ability to perform effectively in a non-hierarchical, team type environment
  • Excellent presentation, interpersonal, and communication skills
  • Proficient in the Microsoft Office platform
119

Sales Support Specialist Resume Examples & Samples

  • Good computer skills – proficient with Microsoft Office
  • First rate verbal and written communication skills
  • Outstanding interpersonal skills and the ability to work well with multiple departments to execute mutually beneficial solutions
  • Good organisation and time management skills
  • Ability to work under pressure to targets or deadlines​
120

Sales Support Specialist Resume Examples & Samples

  • Bachelor's degree or equivalent experience, plus at least one year of related experience in group benefits services, marketing or sales preferred
  • Ability to develop a broad understanding of insurance operations, products and concepts
  • Requires strong planning, organizational, problem solving, analytical decision making and time management skills with the flexibility to adjust to changing priorities
  • Requires effective verbal and written communication skills plus the ability to develop effective relationships
  • Must maintain high levels of quality, productivity and exhibit strong attention to detail
  • Must be self-directed and be able to accomplish work with limited supervision and general work direction
  • Must have strong skills in working with spreadsheets, formulas, graphs and tables
  • Occasional overtime may be required
121

Sales Support Specialist Resume Examples & Samples

  • Review and/or follow up on all incoming purchase orders to ensure business requirements for order entry are met
  • Arrange order handover meetings in a timely manner to ensure customer deliverables and business targets are met
  • Compile commercial and technical information for order entry and engineering
  • Ensure internal Siemens guidelines and processes are followed for customer and supplier set up
  • Support the fulfillment of bid bond requirements and any additional supporting documentation required for bids, where applicable
122

CEC Sales Support Specialist Resume Examples & Samples

  • Dedicated Analytics support to “Customer Engagement & Commerce” (CEC) sales management and Field sales
  • Design, deliver and deploy sales dashboards
  • Add analysis (numbers, narratives, recommendations..)
  • Support Sales Process (from opportunity, to quotation, to deal closure)
  • Support all data to drive
  • Weekly sales calls (Forecast, Pipeline, ..),
  • Monthly/quarterly sales results (revenue, growth, coverage)
  • Execution (Attainment, Discount/pricing, sales productivity, market sentiments …)
  • Quarterly Business review preparation
  • Provides ad-hoc sales analysis whenever required
  • Prepare Quota deployment data
  • Active member of the Sales Ops team, provides inputs and share ideas with rest of team to bring operational excellence to the team
  • University Degree in business Administration, or Economics, or Finance
  • 4 years of relevant experience in Operations or equivalent
  • Expert use of MS Excel & Business Objects
  • Analytical skills, and expert in numbers and spreadsheet management
  • Business acumen; must be able to detect business trends correlating multiple data sources. Capability to draw actionable conclusions and understand sales impacts
  • Rigorous: presenting reliable and credible numbers in a timely fashion
  • Cross organizational land functional leadership skills; able to communicate at multiple organizational level
  • Very good English language skills (verbal & written)
  • Good understanding of the sales mechanics
  • Good understanding of SAP Franchise 4 Success Framework & Methodologies
123

Mitg Ceum Associate Sales Support Specialist Resume Examples & Samples

  • Customer-oriented, Strong ability of execution and policy enforcing, careful in doc review
  • Strong planning, organizing and documentation skills
  • 2-4 years of related working experience
  • Good and patient communication
  • Good interpersonal skill, Good English skill in reading and writing
124

SI AST Field Sales Support Specialist CD Resume Examples & Samples

  • Medical Bachelor’s Degree required, clinical working experience in is a necessary
  • Require talented and flexile individual with good communication and presentation skill in both Chinese and English
  • Good computer skill s in Microsoft Office, especially excel, word and PPT
  • Willing to frequently business trip
  • Mature, independent, self-motivated personality
  • RT Background Preferential
  • Over 1 year relevant industry working experience
  • Traveling: up to 50%
125

Field Device Sales Support Specialist Resume Examples & Samples

  • Maintain and grow both our existing business and new partner accounts through outstanding service, relationship building, product knowledge, and application knowledge
  • Develop and drive new business utilizing ‘pull through’ sales efforts with End-Users, Consulting Engineers and other non-purchasing accounts for the purpose of creating specifications and demand for our products
  • Demonstrate a value added approach to the sales/support cycle by utilizing market knowledge and planning tools
  • Become a trusted advisor and solution provider to our customer by demonstrating knowledge of products, product applications and systems
  • Minimum of 3 years direct sales experience in related field OR 3 years of HVAC experience including DDC technology or equivalent technology
  • Field customer sales experience (working with new and existing accounts)
  • Ability to work collaboratively in a matrix- team environment
  • Experience selling in contra
126

Sales Support Specialist Resume Examples & Samples

  • Coordinate, procure and distribution of sales samples, literature and marketing materials with sales team
  • Facilitate Returned Goods processing for returned products
  • Administer special pricing/Competitive Pricing reordering with key stake holders
  • Internal administrative interface and liaison for sales team associated with the assigned accounts
  • Development and analysis of customer data, contracts and sales reports
  • Responsible for supporting strategies, programs, and processes for the strategic accounts
  • Responsible for Account Receivables, Returns, addressing customer technical, quality, and pricing issues, new product setup, managing product obsolescence and escalation of delivery and pricing issues
  • Participate in cross functional projects as needed related to process improvements and account growth
  • Working with customer forecast reports and Honeywell forecasting team
  • 2 years sales or sales/customer support experience
  • Min of 2 years Customer Service experience
  • Proficient in Microsoft Office especially Excel and SAP programs
  • Retail sales experience in a business to customer environment
  • Experience with Oracle or SAP preferred
  • 3+ years’ experience multitasking, prioritization, and organization skills
127

Sales Support Specialist Resume Examples & Samples

  • Identify, with the sales and marketing team, potential business opportunities
  • Bachelor's degree in economics or related field
  • Good technical understanding/high interest in navigation data, software, platform technology
  • Ability to establish influential relationships throughout the customer
128

Sales Support Specialist Resume Examples & Samples

  • Act as central resource and local expert for training, reporting, and assisting the team with maintaining Salesforce, our in-house client relationship management system Coordinate and deliver all presentations new business and existing client meetings. This involves chairing the pre-meet process and helping source data
  • Prioritize and meet deadlines taking into account meeting dates and locations
  • Become a local go to resource for investment, product, and client data
  • Provide support to the Consultant Relationship team by responding to regular and ad hoc requests for information
  • Liaise with DTP, portfolio managers, product specialists and solution specialists for presentation content
  • Become expert on, and team overseer, to ensure we follow business development best practices, required policies, and compliance procedures
  • Able to demonstrate a working knowledge of the key marketplaces in which the Company operates
  • Develop and maintain a competent knowledge base of the Company's investment capabilities
  • Evidence strong interpersonal, communication and presentation skills
  • Develop strong relationships with colleagues in business development, consultant relations, the RFP /Marketing team/document production teams, key portfolio managers, and more broadly across the Company including investment management
  • Develop efficient working relationships with key counterparts within the BNYM organization, primarily NAID
  • Work efficiently to tight deadlines in order to help deliver exemplary service to consultants, clients and prospects
129

Sales Support Specialist Resume Examples & Samples

  • �Create SFDC Opportunities
  • �Generate Quotes
  • Conduct Field/Partner/Disti Training on Quoting and Order Entry
  • Coordinate submission of non-standard discount requests
  • �Review PO’s prior to submission to Sales Ops
  • �Submit Eval requests
  • Generate bookings/shipments/backlog and ad-hoc reports
  • Bachelor Degree in Business Administration
  • 1-2 years relevant experience in High Tech Industry
  • Experience in using SFDC
130

Sales Support Specialist Resume Examples & Samples

  • Training new customers on HenrySchein.com & Clixon electronic ordering
  • Construct training plans for new and existing accounts
  • Continued Education / Training for enhancement of knowledge
  • Creation & Submission of progress & tracking reports to management
131

Sales Support Specialist Resume Examples & Samples

  • Repetitive sales support (invoices, monitoring of advance payments, transfer the order to manufacture)
  • Support accounts database in SAP, debt follow-up
  • Preparing materials for bids, presentations and exhibitions requirements
  • Knowledge of SAP is a plus; Work in SAP system, preparing shipping documents
  • Ensuring customer satisfaction production deadlines by accounts and contracts support
  • Execution of works in accordance with the company policy on quality
  • Implementation of regulatory documentation requirements of quality management systems
  • Higher education (technical or economical)
  • 3-year experience of work in sales support with clients,
  • Knowledge of SAP is an asset
  • English intermediate
132

Sales Support Specialist Resume Examples & Samples

  • Position will be responsible for the inside support of multiple account managers and sales representatives at plants and central maintenance locations
  • 4+ years progressive experience supporting power generation business
  • Experience (or willingness) to work with a complex global business team
133

Sales Support Specialist Resume Examples & Samples

  • Customer interface
  • Work with Program Management and Service Platform Teams
  • Work with supply chain/back office functions to include supply management, materials management, engineering, marketing, and the fast warehouse
  • Provide support to Service Program customers in Latin America for the planning, execution, coordination and control of contractual requirements and economical delivery of parts
  • Assist Sales, Marketing and Field Service in order solicitation and parts research
  • Receive, process, create and follow-up on Quotations for customer requests. This includes identification of parts and providing parts lists to customers
  • Bachelor’s Degree in related field or combination of education and related experience
  • 5-8 years of customer experience
  • Knowledge of business, financial, and operational processes
  • Ability to interpret engineering drawings and other technical product documents
  • Experience with Microsoft Excel
  • General understanding of parts/materials
  • Effective communications and organizational skills
  • Takes ownership to ensure the teams' success
  • Knowledgeable about contract language
  • Prior experience in the Parts business, Field Technician experience, or direct product knowledge
  • Experience with the SAP Sales & Distribution Module
  • Knowledge of technical resources and ability to create filtered parts lists
  • Understanding of order to cash concepts
  • Knowledge of Import & Export compliance processes
  • International Logistics & Transportation experience
  • Knowledge of Supply Chain processes
134

Solutions Sales Support Specialist Resume Examples & Samples

  • Achieve defined sales objectives of Enterprise Business Unit Large Enterprise for next generation products (Data Center, Cloud Solutions, Network Internet, Ethernet, Private networks, IP voice and Professional Services)
  • Work tactically with Specialist on your team to move opportunities thought the internal quote to cash process
  • Create innovative proposals and deliver strategic sales presentations
  • Initiate and develop migration plans with legacy services customers to ensure a rapid and effective transition to Rogers next generation data services. Assist in timely execution of all contract renewals
  • Establish productive, professional relationships within the organisation and in key customer accounts
  • Clearly communicate the value of the solution to the prospective customer and promote the benefits of and endorse Rogers in collaboration with the AE. Thoughtfully differentiate Rogers against the competition in each opportunity
  • Actively participate in discovery meetings, reviewing the customer’s technical requirements using a consultative approach
  • Work closely with AE & Solution Engineering to better understand the solutions you are helping move though the sales quote to cash process
  • Follow the process for escalation of non-standard pricing to internal executives as required
  • Successfully manage the transition of ownership back to the Account Executive post project implementation
  • A track record of results in direct sales in multiple segments and verticals preferred
  • A willingness to working for a team taking ownership of the day to day quote to cash process for multiple Specialists opportunities
  • Strong technical background in Infrastructure services, with a strong background in Network and Data Centre technologies. The candidate must be able to integrate standard product offerings to create customized client solutions, or differentiate Rogers standard products relative to competition in situations where the customer chooses to act as a self-integrator
  • Consultative Sales individual who can complete business cases to support customers in the decision making processes
  • Excellent presentation, negotiation, contract and organizational skills
135

Associate Sales Support Specialist Resume Examples & Samples

  • Prepare, complete and track standard proposals for Group LTCI
  • Prepare, complete and track RFP response completion and assembly, as needed
  • Maintain Customer Relationship Management tool Salesforce.com
  • Work closely with the Group Sales VP’s in all facets of pre-sale activity
  • Provide support for Sales team - i.e., sales reporting, updating finalist presentations, broker education, building and executing Group LTC business plans, etc
  • Take incoming calls from Group Employers, Producers and Field Sales for all group pre-sales needs including illustration/proposal requests, ordering sales materials, and product education
  • Act as first point of contact for Group LTC distribution partners, allowing Sales RVPs more proactive time in the field
  • Analyze sales data to identify relevant trends; provide ad hoc sales reporting; spotlight successes and target related sales opportunities
  • Prepare and maintain industry conference targets and support pre- and post-conference activities
  • Assist in building new processes that will effectively grow Group LTCI sales
  • Previous experience with sales support and/or customer service
  • Demonstrated ability to manage high volumes of work and deliver on commitments by deadline dates
  • Knowledge of insurance products
  • Strong writing and proofreading skills
  • Effective listening and interpersonal skills
  • Ability to take initiative to create and improve sales processes
  • Proficient to advanced in Microsoft Windows environment and other software applications
  • Knowledge of LTC insurance products and/or Group Benefit Plans
  • Sales and sales support background
136

Sales Support Specialist Resume Examples & Samples

  • Provide marketing and presale support through daily phone contact with business unit sales representatives to improve product sales
  • Promote business unit investment products and resolve questions from representatives on investment products. Investment products may include Fixed, Immediate, and Variable Annuities and Mutual Funds
  • Provide support for business unit wholesalers and internal wholesalers to support sales efforts by assisting with case design, sales ideas, hypothetical product illustrations and application materials
  • Provide competitive research and analysis on products and sales to our representatives through following industry trends and staying current on product development and sales approaches
  • Bachelor's degree or equivalent, plus 2+ year’s related experience
  • Active FINRA Series 6 and Life/Health licensing is required
  • FINRA Series 7 and 63 is preferred
  • Investment sales experience a plus
  • Strong verbal and written communication, negotiation, and math skills required
  • Requires basic computer and business unit software skills
  • Miscellaneous travel and overnight travel may be required
137

Clinical Sales Support Specialist Resume Examples & Samples

  • Please note that this role is a remote based position and can be based in the Northeast.*
  • Performs advanced areas of work for the professional field
  • Image collection and processing for sales and marketing related activities
  • National show site development and training for reference site customers
  • Applies advanced skills to resolve complex problems not covered by existing procedures or practices
  • Displays a high level of critical thinking in bringing successful resolution to high-impact complex, and/or cross-functional problems
  • Provides input into the requirements for development of new products or enhancing existing products
  • Provides very complex technical application assistance
  • Clinical support of the field sales team as well as the CT Marketing Division
  • Provide input for process improvements and new process implementation
  • Must stay current with the latest technological advancements within the modality, as well as those modalities that may touch CT tangentially -self taught through reading, online resources
  • Continually research and read up on chief competitor's capabilities, in order to demonstrate our advantages against them
  • Candidate shall be knowledgeable with all Siemens CT products
  • Required experience in clinical CT 5 years
  • Travel requirement 80%
  • Support in NE region
  • CT certification
  • AS or BS degree in related field
  • LI-RAW
138

Alliances Sales Support Specialist Resume Examples & Samples

  • Experience and Innovation – Develop deep understanding of the Resell business process and be able to communicate the process and alternatives to Clients and Client Teams
  • Execution Excellence – Delivery Client superior service around order management for resale transactions
  • Account Management – Where requested, provide customized information, reports, or other forms of support; Leverage account experience and knowledge to build deep relationships
  • Program and Product Advocate – Become an expert in the resale programs for one or more Vendors through knowledge of the Vendors' products and programs
  • Deal Champion – Participate in or facilitate discussions and flow of information between Vendors, Alliances Sales and the Pre-Sales Technical Architects, the client engagement team, or the client as necessary
  • Communication – Work with Vendors to create quotes and own the process to obtain the best available pricing and other resell terms; Leverage the opportunity to interact and build deep Vendor relationships
  • May be onshore or offshore
  • 3+ years of experience in Sales or Alliances Management resales opportunities
  • Experience on working with resale services to support client or vendor needs
  • Technological knowledge
  • Working experience in Technological distributors will be considered
  • Proven ability to motivate, lead, recognize and manage a high performance team
  • Fluent in English will be required
139

Sales Support Specialist Resume Examples & Samples

  • Bachelor’s degree (BA or BS) or equivalent work experience
  • 7 years experience in a Sales Administrator or Sales Assistant capacity
  • Ability to read, analyze, and interpret general business periodicals, professional journals, financial reports, legal documents or governmental regulations
  • Must be able to communicate to all levels of the organization from production associates through executives
  • Ability to work with mathematical concepts such as probability and statistical inference
  • Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.Requires strong oral and written communication skills
  • Ability to support several managers, multi-task efficiently and work as a team member
  • Required to be a self-starter with strong organization and planning skills. Use of the following tools will be required: Office Skills: typing, telephones, office software to include, advanced word processing, spreadsheet and presentation package skills
140

Sales Support Specialist Resume Examples & Samples

  • Undergraduate BA/BS degree or equivalent experience
  • Minimum 1 year experience in sales, customer service, or account management
  • A highly motivated individual capable of handling multiple responsibilities
  • Financial knowledge and analytical skills
  • Working knowledge of Word, Excel and PowerPoint is required
141

Sales Support Specialist Resume Examples & Samples

  • Truck orders and production follow up
  • Move and track physical location of trucks from factory finish to final delivery
  • Place bodybuilder orders and secure payments
  • Work with body companies to provide information to the customers on start and finish dates when bodies are installed on trucks
  • Control production/inventory/demand
  • Daily interaction with production, logistics services, salesmen, bodybuilder, dealers and customers to resolve production and delivery issues
  • Follow up with sales personnel on pricing and truck deals to ensure prompt delivery of units
  • Supporting the Dealers in usage of implemented systems and tools
  • Update various Mack and other global systems as needed on truck deliveries
  • Provide reports on truck deliveries when necessary
  • Lead time negotiation
  • Follow up with Finance and Accounting personnel on customer account status when necessary
  • Vehicle documentation creation and shipment (MSO’s, invoices, packing list and other required export documents)
  • Support sales forecast reports and Sales & Order Process
  • Bachelor’s Degree in Business Administration, Finance, or Marketing; MBA preferred
  • Strong communication skills in English and Spanish (spoken/written) required
  • Advanced level in Microsoft Excel
  • 5 years financial analysis or sales coordination with a global company
  • Experience in heavy duty truck, automotive, heavy equipment OE environment a preferred
142

Sales Support Specialist Resume Examples & Samples

  • Support execution of marketing strategies around Physiology (iFR/FFR) and IVUS to grow Cardiology business across Australia to achieve Volcano Business Objectives
  • Standardize and document sales plans for customers in Australia
  • Support marcom activities and execution, e.g. logistics, venue arrangement etc
  • Work together with the channel partner on sales and marketing initiatives and monthly business performance
  • Help develop and manage Key opinion leaders and reference sites, for contracts and activities
  • Support in arranging training events
  • Drive improvement projects to improve sales, marketing and forecasting activities
  • Work with management to manage the marketing budget
  • Ensure Alignment with sales organization and marketing
  • Contributes to the establishment of the vision, strategy and annual goals and objectives for the Coronary Suite of products
143

Sales Support Specialist Resume Examples & Samples

  • Position Title: Sales Support Specialist
  • Sector: Vision Care
  • Employment type : Long Term Contractor
144

Sales Support Specialist Resume Examples & Samples

  • To provide and facilitate timely and accurate order management and fulfilment services to the Epsilon Abacus client base
  • To ensure data is shipped to our clients in accordance with order specifications, by using various data systems
  • To be a pivotal point of contact for order communications in all areas of the business
  • To assist with billing management
  • Liaising and managing day to day requests for internal data processing, working with relevant teams within the operations division
  • Acceptance of, scheduling and the Internal management of orders received from Client Services, dealing with order queries and requirements
  • Fulfillment of orders in accordance with client requirements
  • Carry out quality checks prior to the shipment of orders
  • Delivery of orders to the client using various file transfer systems
  • Review and amendment of invoices in the billing system and ensuring that invoices are correct prior to dispatch
  • Liaising with the Finance team to resolve billing related issues
  • Handling of calls/letters received from the public to have their details removed from the Alliance and processing the removal of consumer details from the Alliance
  • Provide input and assistance to internal projects
  • Providing weekly figures in the absence of senior members
  • Ideally have a BSc level degree or educated to at least A level standard
  • Ideally some experience working within sales/production or database marketing environment
  • Knowledge of data, layouts and formats would be an advantage
  • PC literate and a demonstrable knowledge of Microsoft Office (focus on Excel) software
  • Familiarity with Unix would be desirable but not essential
  • Numerate and good attention to detail and high levels of accuracy
  • Ability to work on own initiative and as part of a team
  • A proactive and dynamic individual who’s able to deal with a fast paced, key operational area of the business
  • Able to multi task and prioritize workloads efficiently under pressure
  • Able to communicate effectively with all levels and areas of the business
  • Able to demonstrate a good base knowledge of office software, operating systems and basic database logic
  • A quick learner keen to develop their technical and organizational skills
145

Sales Support Specialist, Beijing, UOP, PMT Resume Examples & Samples

  • Minimum 5 years experience in an engineering, sales support or technical service oriented role in the refining, petrochemicals or gas processing industries is required
  • Fluent in both English and Chinese
  • Strong interpersonal and presentation skills
  • Technical understanding and experience with Petrochemicals technologies, and Olefins & Detergents process technologies in particular, is considered ideal
  • Ability to understand and apply business considerations to project support
  • Ability to travel up to 50% annually to both domestic (China) and international locations
146

Sales Support Specialist Resume Examples & Samples

  • Provide contract support
  • Job trouble shooting
  • Internal monthly reports
  • Maintain a working knowledge of Centrilift products
  • Tracking & documentation of pertinent information using computerized reporting and communications
  • 2+ years experience in Oil & Gas or similar industry
  • Ability to organize and multi-task
  • Previous electric submersible pumps experience would be an asset
  • Knowledge of contracts, pricing, and quotations policies and procedures would be an asset
147

Area Sales Support Specialist Resume Examples & Samples

  • Maintains a highlevel of customer service by assisting sales force via telephone, email, fax, or in person
  • Additional post high school education and/or training preferred
  • Two years in a customer service and/or sales related role required
  • Excellent customer service & communication skills
  • Significant proficiency of Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; Ability to compute rate, ratio, and percent’s
  • Ability to work independently and under some pressure to meet deadlines
  • Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees and strong customer service skills
  • Employee will frequently be required to actively listen and exchange information
  • Requires frequent use of computer and telephone
  • Occasional lifting of 5 to 25 pounds
  • Occasional bending, stooping, crouching, reaching, grasping, feeling and repetitive motions
  • Work environment is mainly an office setting with minimal exposure to loud noises or temperature changes
148

Direct Consumer Lending Sales Support Specialist Resume Examples & Samples

  • Cross-Sells additonal products and services and/or refers to other units within the bank as appropriate in order to deepen existing client relationships with the bank
  • Provides clerical assistance and supports Lease End Management to ensure proper loan customer communications and loans are closed in a timely manner
  • Ensures that all consumer loan applications are made in full compliance with the bank and applicable regulatory policies
  • Assists with Overflow sales calls
  • 1 – 2 years of experience in financial services/banking industry; 1 – 2 years of experience in call center sales and/or customer service; 2+ years of experience desired with direct consumer loan products and services preferred
  • Superior Written and Tracking Skills
149

Sales Support Specialist Resume Examples & Samples

  • Fraud experience a plus
  • Excellent English written and oral communications skills
  • Advanced organizational skills
  • Flexible to work any shift between 6:00am and 6:00pm
150

Sales Support Specialist Resume Examples & Samples

  • Coordinate the movement of product to meet sales demands, which includes coordinating outbound and return sales provider deliveries, and may also include some direct customer delivery coordination
  • Make business decisions regarding inventory movements, repackaging requests and other logistics related situations
  • Plan and coordinate transportation options with sales providers to select the most economical and timely option
  • Lead in season efforts (e.g. adding products, in field transfers vs. plant deliveries)
  • Provide on-going quality customer service to sales providers, dealers and field sales personnel (manage product moves at the Point of Sale Level, maintain sales provider profile records, manage Unit Return discrepancies with the sales providers, lead Probulk Discard Management process, manage Probox charges and treatment residue issues with sales providers)
  • Actively support teammates to ensure a high level of performance across the entire business unit team and US team when requested
  • Work with key DuPont Pioneer systems including R3, FAD, Managed Supply, InfoPoint Portal Reporting System, SharePoint, SMI, NASNet, Excel, Pivot tables, FIS2010 Central Version and Connex
  • Utilize the appropriate systems and reports to assist sales providers in locating needed products
  • At least 1-3 years of experience in customer service, logistics, or production agriculture
151

Service Sales Support Specialist Resume Examples & Samples

  • Assist Lenovo sellers to create service contract price quotation, official proposals and contracts based on required customer machine inventory and service level
  • Assist sellers, follow the Lenovo business controls guidelines, to validate all internal approvals before sending official proposal and contracts to sellers, customers and business partners
  • Occasionally, assist seller team to produce multi-country & regional quotes. Provide assistance and collaboration between contract fulfillment team & sellers
  • Follow and understand the Lenovo Services Contract System and process in details. Work with the contract fulfillment team to produce quality contracts and follow up cases in the end to end process
  • Proactive identification and resolution of problems along different databases (LSCRM/i-Base/CBSO/LSCS/MMI/SAP/Co-Work/Excel)
  • Include working with WW (English speaking) cross functional teams. Communication with Internal clients (Sales) on status; make recommendations for solution and process improvements
  • This role will be required to work remotely with teams throughout the organization and therefore requires excellent communication and basic project management skills
  • Candidate should be able to think independently, take direction, meet deadlines, and work as a team player in the organization. Should also take ownership to accomplish new and different requests; explore opportunities to add value to the job
  • Resolve service quotation issues in general
  • Provide quotation support for customers, sellers and business partners by using system approach
  • Advising customers, sellers and business partners on any non-standard contract terms and conditions with suggestions
  • Produce daily sales reports
152

Sales Support Specialist Resume Examples & Samples

  • 3-6 years or more administration, customer service, or phone position experience; Strong Preference
  • Strong administrative skills with the ability to prioritize multiple tasks
  • An effective communicator verbally and in written form with all levels of people and management
  • A take charge attitude to identify, research, and resolve difficult situations
  • Proficient with standard Microsoft office software
153

Sales Support Specialist Resume Examples & Samples

  • Responsible for basic duties of order entry, contract entry, contract balances, and monitoring order delivery
  • Responsible for reviewing accounts receivable, sales contracts, open orders, making customer phone calls, and reporting information to Account Manager
  • Set specific sales goals in order to increase the value of assigned accounts through productivity gains or improving margins. This includes providing details of current customers, new accounts, special objectives, and personal development goals
  • Complete sales lead reports for all prospective accounts that call in or are contacted with specific details of that customer, such as products purchased, size of company, estimated margins, parent company information, plant locations, and buyer’s name
  • Gain an understanding of the corn/rice milling industry, corn/rice product markets, our products, basic laboratory procedures, and logistics details
  • Take an active interest in all Bunge accounts, including those assigned to other team members
154

Sales Support Specialist Resume Examples & Samples

  • Manage distributor’s weekly reporting of POS (Sell-Thru) and Inventory data
  • 1 Ensure report accuracy via a reconciliation process
  • 2 Engage with distributors where discrepancies have been discovered
  • System support
  • 1 Perform UAT for Model N new feature releases to ensure a smooth transition
  • 2 Customer Master Data maintenance and custodian to ensure data integrity
  • 3 Ensure data between systems are reconciled
  • Supervision support
  • 1 Support the team lead to ensure completeness of information
  • 2 Follow up key initiatives of the team leader
  • 3 Project management on ad hoc projects
  • 4 Assist the team leader on KPI report
  • Generate routine and ad hoc reports by requests
  • 1 Validate and reconcile reports to ensure data consistency and accuracy
  • 2 Support business analysis and sales performance analysis
  • 3 Distributors’ rebate program support
155

Sales Support Specialist Estimator / Quoter Resume Examples & Samples

  • Participate with customer and A&D visits as and when required
  • Engage customers to explain product solutions
  • Quotation tools; Hedberg, Excel,
  • Additional quotation tools; EasyComS, CAP Worksheet, Smart Tools
  • Understanding the technical capabilities of Steelcase products including stability guidelines, structural and material properties
  • Understanding of power and data infrastructure and distribution
  • Understanding of BIFMA, IAQ, ISO, LEED standards related to Steelcase products and projects
  • AutoCAD / draught work using specification tools including PCON, FSL & Sketch Up
  • Consider product & workspace ergonomics while creating solutions
  • Apply global Steelcase product and application knowledge to develop design solutions to meet or exceed customer expectation
  • Incorporating Steelcase research and latest insights into proposal of solutions
  • Ability to interpret customer requirements and if needed influence the direction of the solution
  • Propose value engineered solutions and options
  • Ability to work with peers and management in a multi-disciplined team environment
  • Ability to work on multiple assignments and effectively manage time and priorities
  • Documenting project data accurately and timely
  • Ability to manage project information in a structured manner ( Being organized )
  • Minimum Degree/Diploma in Industrial / Product Design / Interior Design or equivalent
  • 3 – 5 years working experience preferably with field sales, dealers, marketing and operations
156

Sales Support Specialist Resume Examples & Samples

  • Develop and maintain daily, weekly, monthly and AdHoc reporting and ensure the information is readily accessible to the field sales organization via posting on Sales Performance site and via push report methods
  • Communication with all levels of sales organization to support corporate objectives and identification of market growth opportunities and competitive landscape. Enable sales teams for success through actionable recommendations and executive summaries to accompany data and analytics
  • Support of and participation with senior leadership team and matrix partners in revenue generation and process improvement opportunities. Elevates risk issues to management: supports monitoring and mitigation of risk elements by first line of defense. Active role with greater sales performance team
  • HS diploma or equivalent required. Associate / Bachelor's degree in business related discipline preferred. 4 + years in customer service or financial services industry is needed. Prior leadership experience is needed. Education may be used as a proxy for
  • Leveraging technical expertise and relationships to contribute to strategy and drive business results
  • Demonstrate a highly developed understanding of quantitative and qualitative analysis and research methods
157

Sales Support Specialist Resume Examples & Samples

  • Bachelor’s degree in Business or related field or equivalent combination of education and experience
  • 1-2 years working in a Sales Support or Customer Service position
  • Proficiency in Microsoft Excel, Outlook, Word and PowerPoint
  • Willing to travel to other Company locations, customers, trade shows, etc. as needed
158

Sales Support Specialist Resume Examples & Samples

  • Use sales communication techniques and tools (written & voice) for customer interactions
  • Use Sales Force and other pertinent Kodak systems necessary to perform the job
  • Maintain pipeline accuracy. Forecast and track key account metrics accurately
  • Use of Big Machines for quote generation and adjustments
  • Assist in management of existing accounts, handling such items as service and billing concerns, demos and installation coordination
  • Assist with escalations as needed
  • Coordinate new business and material set up requirements
  • Work with Customer Service on account level requirements
  • Maintain routine contact communications with assigned accounts
  • Interact with Kodak’s Credit, Service, CPPA, and other back office personnel
  • Build and maintain strong, long-lasting customer relationships
  • Assist in the timely and successful delivery of Kodak solutions according to customer needs and objectives
  • Identify and grow opportunities within territory working with sales teams to ensure growth attainment
  • Help create Best practice standardization and procedures
  • Help Kodak to improve processes by bring creative and fresh new ideas
  • Entry level; 2-3 years of experience
  • Willingness to relocate at any time
  • Excellent Organizational/multi-task management
  • Excellent verbal, listening and written communications skills
  • Has worked in a team environment and is a team player who is coachable
  • Takes criticism as constructive feedback. Maintains positive outlook during adversity and highly competitive situations and responds to objections in a persuasive and productive manner
  • Achieves personal satisfaction from performing well and enjoys winning while working in a productive and congenial manner with co-workers
  • Enjoys doing research, acquiring knowledge for its own sake, thinking analytically, and paying close attention to facts and details
  • Tends to stay with a problem or line of thought until the matter is settled
  • Desire to grow with the company and transition into an Account Management role or potential other role
159

Sales Support Specialist Resume Examples & Samples

  • 0-3 years of work in a sales/customer service environment
  • Prefer 1+ year of work heavily dependent on outbound phone call activity
  • Demonstrated experience and success in using different communication styles to be effective over the phone
  • Ability to read and understand merchant bank statements a plus
  • Industry experience a plus
160

Sales Support Specialist Resume Examples & Samples

  • A minimum of two years experience in position providing customer service/satisfaction
  • Must have an excellent attitude, tact, diplomacy, and ability to develop and maintain good relationships with internal/external customers under stressful conditions
  • Must have demonstrated/proved communication and listening skills and a courteous telephone manner
  • Ability to speak multiple languages preferred
  • Demonstrated experience and knowledge utilizing PC in a Windows based environment and experience in the utilization and applications of Order Entry and Customer Data Base Software
  • Demonstrated ability to work as a member of a group/team
  • Demonstrated analytical skills, good decision making and persuasion skills
  • Must have strong attention to detail, organizational skills and ability to deal with large volume of work
161

Sales Support Specialist Resume Examples & Samples

  • Enter, process, schedule and track all system orders that are submitted including EGMs, None EGMs products and overhead signs
  • Request process of all Sales and Lease Agreements, related to customer EGMs, None EGMs, and other related products for South America
  • Process complete and accurate Sale or Lease Agreement by verifying pricing and terms to ensure compliance with company policy, and coordinate with Compliance (if necessary) to ensure all regulatory policies are met in the sales process
  • Process signed agreements or purchase orders received from customers according to company policy (routing purchase orders or agreements with revisions on a SSAC (Signed Sales Agreement Checklist) for appropriate review/approval.)
  • Analyzes incoming system orders for completeness, discounts, current selling price, and overall total amount
  • Participate weekly meetings with sales & operations, discussing upcoming orders, Forecast and status of current orders
  • Review all EGMS orders configuration, hardware, software, and accessories
  • Work with Production and Planning teams to establish anomalies with order information
  • Coordinate with Internal Order Coordination, Compliance, Accounting and Service departments by responding to questions, verifying status of tasks, and resolving problems
  • Assist other areas of the Operations Department when required
  • Process all internal providers and customer compliance approval according to Compliance regulatory process, procedure and controls
  • Experience managing sales projects; follow up of critical issues, identify stoppers. Verify all steps necessary to sale
  • Uses patience and commitment to maintain a good relationship with our customers, sales people, and Unit Leaders
  • Analyze and report sales operations workload statistics surveys
  • Analyze and report quarterly results of orders activities
  • Supervise and monitor each EGM, None EMGs and Overhead Signs orders to make sure that it is precise and accurate
  • Coordinates Company and inter-region interaction and support for regional remote activities as required
  • Assists Regional Director to develop, implement, and evaluate departmental service, budgets, cost and processes
  • Reviews order for correctness and accuracy; rectifies any problems by contacting the customer or Unit Leaders
  • 3 to 5 years of experience in Business Administration or Office Administration
  • 5 or more years in Gaming industry or equivalent experience
162

Sales Support Specialist GCO Customer Success Advocay & MEE Team Resume Examples & Samples

  • The helpdesk agent is responsible for answering level 1 reference requests such as researching lists of references based on specific requirements and criteria. The agent is also in charge of qualifying the request and referring to the corresponding Reference Manager or Solution Expert as necessary
  • From a global perspective, the helpdesk agent is the International Request Coordinator. The agent manages requests to and from other regions, ensures quality is optimal and processes respected, and acts as gate keeper to maximize customer satisfaction, internally and externally
  • ReferencesLIVE are webinars attended by several prospective customers who will listen to the testimony of one reference customer. The Helpdesk agent is responsible for the end to end logistical and admin process of those events, acts as quality manager, and communicates widely and efficiently for maximum business impact. This important task also involves collaboration and coordination with other teams such as the Solution Extension team
  • When a country based Reference Manager is out of office, on leave or vacation, the Helpdesk agent covers for them. For short term leaves, the agent will be expected to handle emergencies to limit disruption. For mid- and long-term leaves, he/she will fully take over to ensure flawless execution
  • The central position and visibility over multiple countries and practices make the helpdesk agent a natural active contributor in regional projects such as marketing and sales events (SAPPHIRE NOW), best practice exchange, knowledge management, inside sales engagement…
  • Data Quality is an absolute priority to enable successful reference management. The Reference Point plays an essential role to guarantee the respective quality. The agent supports punctual DQ projects and constant DQ efforts. In order to do so, he/she must be familiar with relevant systems and tools leveraged in the reference management process
  • Self-efficiency is a priority for reference management to become more scalable. The Reference Point leads this effort and is responsible for producing and delivering trainings for Sales to develop self-services and awareness of offered services and request process. Those trainings are to be delivered 1:1, 1:few or 1:many, in virtual or face to face settings
  • Helpdesk roles can also focus on specific themes or topics. I.e. it is possible, that a helpdesk agent executes above tasks with a priority for a specific market segment (i.e. indirect/channel) and/or business topic (i.e. services). In this case, the helpdesk agent will take a leading role as prime contact for the respective sales and business leads in EMEA and MEE, to actively build action plans within identified helpdesk capacity and responsibility, and drive respective execution
  • Finally, helpdesk agents are encouraged to be innovative. Their central position allows them to identify improvements for systems, processes, and communication. Within available time and scope, helpdesk agents can therefore propose, plan and execute research and projects towards further operational excellence and efficiency – in agreement with their manager
  • Develop expertise and become central, trusted advisor for team members and team external stakeholders
  • Guarantee quality of service and image of the team by maintaining high data quality and operational standards
  • Measurements will be volume and quality of reference requests handled, trainings delivered, updated reference profiles, ReferencesLIVE events organized, results over long term Reference Manager replacement, participation to various regional projects, best practice shared
  • Business fluent German and English
163

Sales Support Specialist Resume Examples & Samples

  • Perform analysis of opportunities to convert business to partner or more profitable lines, and effectively supplying data to Sales Specialist
  • Assist in the development of gas and hard goods Market Strategy growing sales in those market segments
  • Demonstrates CS2 attributes, and maximizes the Airgas Customer Experience
  • Strong understanding of gases & hard goods supplied by Airgas, ability to grow their knowledge base to evolve including identification of Gas & Hard good opportunities up to and including selling those products utilizing the proper regional procedures
  • Submits corrections for any errors, including misapplied payments, reversed late charges, and over payments
  • Obtains approval from credit department for new accounts
  • Resolve customer complaints by investigating problems, developing solutions, preparing memos/reports, and making recommendations to management
  • Knows the physical properties, features, and sales applications of gas and hard good products
  • Knows the functionality of related products such as mechanical freezers, refrigerators, dewars, and freezers (R.D.F.) equipment, MicroBulk and Bulk storage vessels, specialty, medical and industrial gases and all related hard goods
  • Maintains the corporate image and philosophy in all contact with co-workers, customers
  • 3+ years of customer service or sales support experience
  • Working experience with SAP and other computer order entry system
  • Strong grasp of Microsoft Office products, including Powerpoint
  • Gas & Hardgoods product knowledge preferred
  • Industry Experience preferred
  • Requires high-quality presentation and analytical skills
  • Strong verbal and written communication skills, self-starter, self-motivated, sense of urgency, personable, extroverted personality, well organized, ability to achieve goals, ability to focus and pay attention detail
  • Ability to calculate figures and apply concepts of basic algebra in determining gross margin, gross profit %, actual to goal figures, and freight
  • Frequent bending. Prolonged standing or sitting. Frequent finger manipulation required for typing, computer and/or calculator
  • Occasionally lift and/or move up to 50 pounds
164

Sales Support Specialist Resume Examples & Samples

  • Perform routine clerical assignments in accordance with established procedures and under direction of CCM and outside sales professionals
  • Operate office equipment (PC, copy/fax, phone, etc) in order to conduct assigned duties
  • Complete correspondence, prepare bids/presentations, initiate pricing files, and perform rate comparisons to enable sales professionals to spend majority of time planning and participating in sales calls
  • Plan customer events and entertainments to support sales
  • Update customer information in corporate database and SFE
  • Perform customer research to advance the sales process
  • Run business objects reports, complete/process expense reports and maintain records for Customer Care Center at direction of Customer Care Manager
  • Interact with customers over the phone and direct to appropriate resource (CSR, Sales, CCM) to insure customer requirements are met
  • PC skills required (Windows, MS Office, Mainframe)
  • Attention to detail and organizational skills required
  • Service orientation - ability to interact with internal and external customers
165

Sales Support Specialist Resume Examples & Samples

  • Ability to read, write, and speak English
  • Ablility to communicate clearly through written and verbal communicaitons
  • Must be able to operate basic computer, phone, and office equipment
  • Able to sit for extended periods of time
  • Travel 5%
  • Demonstrated ability to prioritize effectively on a day-to-day basis
  • Strong ability to clearly and efficiently communicate with internal and external partners
  • Abillity to work collaboratively in a team environment and indepentently manage time and resources
  • Proficient in Mircosoft Office
  • High School Diploma/GED and at least 2+ years of experience in customer facing role such as sales or customer service
166

Sales Support Specialist Resume Examples & Samples

  • Timely follow up and thorough qualification of marketing and sales leads through outbound calls
  • Prepare quotations for transactional add-on sales to existing customers. Respond to inbound sales related inquiries
  • Candidates for this position must hold a valid work permit in Korea
  • Experience with outbound calling
  • A bachelor's degree and at least 3 years of professional work experience is required
  • General awareness and understanding of the function of a sales representative
  • 3 years sales/sales support, lead management, or telemarketing experience; customer service experience considered
  • Experience working in a goal-oriented environment
  • Customer satisfaction focus
  • Strong verbal and written English skills
  • General understanding of the function of knowledge of CRM application (ex.: Siebel, Salesforce.com, Goldmine, SAP, ORACLE CRM and etc.)
167

Service Sales Support Specialist Resume Examples & Samples

  • Understand product range and pricing structure to enable quoting
  • Liaising with service sales reps to deliver quotes within agreed time constraints – SEA, Korea, ANZ, India
  • Meeting quote turnaround SLA’s and accuracy metrics
  • Using systems to produce quotes
  • Generating renewal reminders and updates based on quotes
  • Liaising with other teams to expedite orders - monitor orders received and assist OM/Entitlements to resolve issues
  • Billable RMA’s – support regional teams in processing RMA’s
  • Identifying additional customer assets that can be pulled in to quotes for co-term’ing maintenance contracts
  • Support sales teams to meet or exceed regional and theatre quotas
  • A good communicator with strong English skills (written and verbal)
  • Great attention to detail – quotes can be long and complex and errors must be low
  • Fast learner
  • Process driven and accurate
  • Understand concept of ‘sense of urgency&#8217
  • Able to work within cross regional team, report out of country
  • Enthusiastic Team player
  • Dependable & committed
  • Siebel CRM, PQOD
  • Microsoft suite (Outlook, Excel, Word, PowerPoint, PDF)
  • Good Excel skills (pivots/formulas/look-ups etc)
168

Sales Support Specialist Resume Examples & Samples

  • Compile daily list of Application Gaps and delegate individual leads to appropriate on-site leasing teams
  • Communicate on a monthly basis with portfolio of communities on market trend shifts, leasing objections, marketing initiatives, leasing incentives, renewal campaigns and leasing activity
  • Review daily leasing activity and PILOT reports with regards to leasing, occupancy and revenue metrics
  • Perform bi-weekly leasing recap meetings with LMM’s in portfolio to ensure leasing activity, follow ups and strategies are being focused on through the entire leasing season
  • Conduct audit at the beginning of each leasing season and quarterly to verify accuracy in rates posted to website, ILS, Off-Campus website, On-Site, EM, brochures, rate sheets. Also verify all links on website are working properly to accept online applications and leases
  • Review quarterly prospect survey results with portfolio of properties to provide support in enhancing the memorable leasing experience
  • Report any concerns or unusual activities within the portfolio to Regional Directors and Sales manager
  • Communicate with Regional Managers, Sales Manager, Marketing Manager and Design team for new developments and acquisitions on a detailed plan to ensure successful leasing activity
  • Provides suggestions and ideas to Regional Directors and Sales Manager to maintain leasing velocity
  • Promotes EdR Memorable Moments and Sales Training Tools through consistent training and motivation with LMM’s and Leasing teams
  • Maintains updated marketing calendars produced by LMM’s to be informed of what plans are in place, when the events are scheduled, support needed and any marketing materials
  • Review marketing playbook with on-site teams during training visits and coordinate updates to Marketing Manager for new releases
  • Train LMM’s on best practices for digital marketing exposure, campus outreach efforts, sales and follow up techniques, curb appeal and customer service
  • Train new and existing LMM’s on leasing systems such as On-Site and E-site and help to become acquainted with EdR best practices in leasing
  • Assists in quarterly LMM’s training sessions at the corporate office
  • Perform a leasing recap summary on all on-site travel visits to Regional Directors, Sales Manager and Vice President of Sales and Marketing
  • Works with marketing team on design request approvals, digital marketing strategies and various marketing campaigns
  • Education and Experience–A high school diploma or equivalent and three years related work experience is required
  • Physical and Environmental–The ability to see, hear, speak, comprehend, and communicate are required. The position may require the ability to physically inspect the properties, construction projects, and portfolio. Travel is estimated at 50%
169

Hospitality Sales Support Specialist Resume Examples & Samples

  • BA/BS Bachelor’s Degree and/or a minimum of two (2) years of Sales experience
  • Strong customer service and effective written, verbal communication, and presentation skills
  • Ability to work well under pressure and effectively handle multiple and concurrent tasks
  • Strong project and time management, and organizational skills
  • High proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
  • Hotel experience
  • Hospitality Sales experience
170

Summer Internship Sales Support Specialist Resume Examples & Samples

  • Support the team in gathering, verifying quality and completeness of sales documentation, and entering new account information
  • Assist in the communication with sales and other internal staff to gather further documentation and to resolve customer service issues. Helps to develop correspondence on the more basic customer documentation and service issues on behalf of the sales staff
  • Engage with the team to monitor sales document activities, maintain tracking system and customer data base, compile statistics, determine what data is needed to create management reports, develop sales reports and distribute reports as appropriate
  • Review and processes documentation and supporting information related to customer transactions and accounts
  • Work alongside the team to coordinate and attend trade shows and sales events
  • Maintain a working knowledge of all laws and regulations related to the job/area to ensure that all duties and tasks performed are in compliance with legal and regulatory requirements
  • Strong written and verbal communication, analytical, problem solving, critical thinking skills
  • Ability to think and work independently, professional demeanor, high energy and a “can-do” attitude
  • Highly organized; ability to prioritize time-sensitive assignments
  • Demonstration of curiosity and desire to learn and contribute to the team
  • Understands the importance of quality customer service
171

Sales Support Specialist Contract Resume Examples & Samples

  • Assign the qualified opportunities to Sales Account Managers with applicable information captured during the qualifying call
  • Support prospecting initiatives and campaigns for territories assigned to support
  • Manage to closure the assigned annual maintenance renewal contacts/accounts
  • Manage designated opportunities from lead to close, including order processing
  • Prepare quotations for transactional add-on sales to existing customers
  • Contribute to and support the territory plan in conjunction with the Sales Account Managers
  • Participate in funnel meetings, as appropriate, as well as planning and delivery of sections of the annual territory and account plans
  • Sales/sales support, lead management, or telemarketing experience
  • Experience working in a goal-oriented, customer service environment
  • Fluency in German and English preferred
  • Thoroughly familiar with MS Office tools
  • Knowledge of CRM applications (ex.: Siebel, Salesforce, SAP etc.)
  • Familiarity with software licensing and policies and generating customer quotations is desired
172

Sales Support Specialist Resume Examples & Samples

  • Responsible for administrative support for field sales leader, follow up on meetings, events/customer events planning. Has additional responsibility for Tendering process and multimodality/complex projects, processing sales quotes or acquisition of resources for new field personnel. Includes analytical work and report processing and management of department communication needs
  • Acting as an information distribution center for the department: collect, consolidate and disseminate information from/to all the team members to ensure knowledge sharing and execution of function strategy
  • Support Sales Managers with periodic sales performance analysis
  • Coordinate tendering process with logistics support for the sales team, and multimodality/complex projects support
  • Liaise with Customers where necessary to support sales activity
  • Ensure a suitable level of team working in order to achieve results
  • Ability to work under pressure against tight deadlines, getting work right first time
  • Time Management skills with the ability to work with accuracy and minimum of supervision
173

Sales Support Specialist Resume Examples & Samples

  • Provide direction and communication to sales representatives, retailers and field sales staff for guidelines and deadlines. Maintain expert knowledge of systems and serve as an expert contact for specific needs related to supply chain processes to ensure a high level of customer service and productivity. Proactively resolve issues. Respond timely and courteously to all inquiries from the field regarding supply chain processes
  • Facilitate and co-ordinate two way communication with Field Sales Team and Sales Reps through inbound/outbound calls and email/Fax
  • Support and manage through segmented supply the allocations, cuts, substitutions and requests for all product lines at the package and treatment level. Co-ordinate and facilitate shipping through open communication of all product lines according to the targets. Co-ordinate and monitor in season movement of products and documentation
  • Support and manage all functions, including and not limited to compliance, cash, credit and financing, accounts receivable, invoicing/billing, commissions, program support, settlements and administration. Collect, review, verify accurate data and timeliness. Maintaining strong work ethics and work to instructions and delegation of authority
  • Maintain expert knowledge of systems, supply chain processes, to ensure a high level of customer service and productivity
  • Work with all internal Pioneer systems
  • Continue to develop professionally by remaining current with new technologies
  • Bilingual in French & English preferred
  • Associate Diploma in business or accounting required; Bachelors Degree preferred; OR 2-3 years related experience in sales, customer service, accounting, bookkeeping, credit administration, etc
  • Strong customer service experience
  • Demonstrated knowledge of agriculture. Ability to learn the seed and crop protection business as it relates to the support of the Sales Team
  • PC experience with basic skills in different software applications (Excel, Word, ACCESS, PowerPoint, SAP)
  • Experience with basic accounting skills
  • Demonstrated ability to prepare standard business correspondence and communicate policies and procedures in a positive manner
  • Demonstrated ability to effectively organize and prioritize workload and manage in a multi-task environment
  • Strong communication skills (including telephone, e-mail and presentations skills) and ability to communicate accurate information with diverse groups of people
  • Demonstrated ability to recognize process improvement opportunities and effectively communicate and implement change
174

Sales Support Specialist Resume Examples & Samples

  • Define and track KPIs for regions and nominated CAMs for global accounts and customers
  • Target setting for regions for products developed by TI (e.g. Tech Infusion Rate improvement, market penetration, etc.)
  • Target setting for sales, including development of potential incentives to drive sales growth
  • Define and drive a capability and competence assessment for sales in the regions
  • Provide inputs to improve LoA tool
  • Define and further develop global standards for PS PG sales process
  • Open and Direct Communication in English and preferably also in German
  • Negotiation and influencing techniques
  • Tools: SAP, Salesforce, GEC, Fleet Intelligence, GPC, …
  • Process analysis (Six Sigma or other education), Visio, SPS
  • MBA would be preferred
  • Power Generation experience
  • LI-SRH
175

Sales Support Specialist Resume Examples & Samples

  • A minimum of 5 years’ experience in renewals, sales, account management or equivalent customer facing role
  • Must be motivated, goal-oriented, process-minded, and able to work independently as well as in a team
  • Ability to organize, prioritize, complete activities and meet deadlines on a daily basis
  • Requires ability to withstand frequent and intense pressure as a result of demanding workload and must be able to maintain a positive and professional manner throughout
  • Requires strong oral and written communication skills (with two years’ experience working with external clients)
  • Requires proficiency with computer applications, such as Windows, Excel, and Word. At least 2 years PC experience
  • Possess high degree of honesty, integrity and ability to maintain confidentiality
  • Requires the ability to acquire a thorough knowledge of our products and the value they provide
  • Requires the ability to acquire a thorough understanding of corporate goals and objectives and the effect they have on the Renewals team
  • Requires the ability to acquire an understanding of the general functions of other divisions and their role in assisting with Renewals
  • Strong math skills preferred
  • Problem solving analysis
  • Decision making/judgment
  • Time management
176

Sales Support Specialist Resume Examples & Samples

  • Work closely with the management teams to make enhancements and modifications to the Salesforce.com configuration as the needs of the organization expand and evolve
  • Build new Salesforce.com features/elements, including custom objects, fields, formulas, workflow rules, email alerts, validation rules
  • Develop/maintain reports, views and dashboards. Maintain and continue to build out report automation
  • Maintain/monitor all data loads/data integrations between Salesforce.com and other systems/files
  • Handle all requests for support
  • Maintain and continually update/expand on the Salesforce.com documentation
  • Experience as a Salesforce.com Administrator
  • Good verbal communication skills – comfortable communicating over the phone and in person with sales team members and management staff at various levels
  • Good written communication stills – ability to produce professional documents and emails
  • Excellent support and training skills – Can comprehend the business needs of users and reach out to them at their level. Understands Salesforce.com functionality and can explain it to users/stakeholders at various levels
  • Good planning and prioritization skills – can deliver on complex tasks and projects, which sometimes have conflicting/overlapping timelines. Sets expectations appropriately and meets deadlines consistently. Able to effectively communicate status to management
  • Good team member – builds working relationships with team members and personnel at all levels
  • Self-starter – shows initiative
  • Very proficient in Microsoft Office applications (Especially Excel and Access). Experience with CRM database applications (preferably Salesforce). Capable of configuring/modifying Salesforce.com elements such as custom objects, fields, validation rules, workflow rules, formulas, reports and dashboards. Experience or exposure to data integration products (preferably Informatica Cloud) is a plus
177

Sales Support Specialist, Shanghai, UOP, PMT Resume Examples & Samples

  • Establish, develop, and maintain effective working relationships with UOP's customers
  • Create and maintain projects in Business Forecaster, UOP's forecasting module in SAP
  • Direct the Master Data Group to create new SAP customer numbers and advise them of any customer master data changes
  • Review withholding tax rates with the Honeywell Tax Department for accuracy and communicate updates as well as obtain tax exemption certificates from customers as required
  • Direct Sales on the completion of the Sales Order Form
  • Upon receipt of fully executed, effective agreement and/or purchase orders, convert Business Forecaster projects to operative SAP projects. Create SAP sales orders and project system networks and billing milestones. Create SAP sales orders based on knowledge of UOP contracts, quotes, customer purchase orders, letters of credit and other negotiable documents
  • Coordinate with project management regarding creation and planning of SAP networks, and regarding SAP billing milestone confirmation for prompt invoicing to customers
  • Track deliverables. Communicate directly with the customer regarding deliverables, sales and withholding tax and issuance of PO's
  • Initiate the origination of Stand-By Letters of Credit by coordinating acceptable templates between the customer and Honeywell Treasury
  • Create financial model in SAP based on Sales Order Form and contractual terms
  • Monitor receipt of Advance Payments and make appropriate sales order entries when monies are received
  • Work with Honeywell Credit Dept. to resolve credit hold issues
  • Coordinate with Credit & Collections on outstanding invoices. Attend customer meetings with regards to invoice payment process and collection to minimize days outstanding as well as directly with the customer on issues affecting payment
  • Learn customer billing systems such as Ariba and enter required information directly into a customer's payment system in order for UOP to promptly receive payments
  • Logistics interface – Coordinate with project execution staff, procurement personnel, logistics and compliance experts
178

Sales Support Specialist Intern Resume Examples & Samples

  • Develop a thorough understanding of the HERE product and services portfolio
  • Develop relationships with colleagues in other departments and regional offices to obtain knowledge and leverage it to achieve project goals
  • Gather and listen to the needs of SBD Account Executives and Business Development Managers for effective outcomes of the projects and provide regular project status updates to them
  • Participate in weekly global team business review meetings and monthly global team business planning meetings
  • Assist and/or manage the creation and dissemination of sales management and product roadmap reports as needed
  • Formulate and deliver responses to specific customer needs and inquiries as needed
  • College junior or senior or recent college graduate
  • Bachelor’s degree in Business with a concentration in Marketing, International Business or similar
  • GPA of 3.0 minimum and coursework transcripts that match overall position goals / responsibilities / interests
  • Strong PowerPoint presentation development skills with experience and comfort presenting to an audience
  • Excellent oral and written communication skills with the ability to synthesize complex topics into succinct messages
  • Knowledge of product sales and marketing concepts and strategies obtained through relevant coursework and/or experience
  • Highly organized and deadline oriented as well as thrives in a fast-paced environment
  • Self-starter who can work independently
  • Ability to learn through on-the-job experience, training courses, and self-directed research and apply that knowledge to develop effective sales tools and responses to customers’ needs and inquiries
  • Ability to effectively work within and often lead, cross-functional teams with members located in multiple locations throughout the globe
  • Ability to successfully manage multiple priorities and projects and interact with geographically dispersed teams
  • Ability to effectively communicate complicated concepts and recommended courses of action to engage customer audiences
  • Technology background with proven ability to quickly understand complex technology subjects
  • Highly customer-focused, business-oriented and objective-driven
  • Detailed-oriented with a natural curiosity and confidence to ask questions
  • Experience working in a diverse cultural environment
  • Working knowledge and experience in Microsoft Office applications, including PowerPoint, Excel and Outlook
  • Fluent in English, both spoken and written
179

Sales Support Specialist Resume Examples & Samples

  • Extract, manipulate and analyse large amounts of data from various sales or sales related databases including customer reports
  • Prepare information in an organized and systematic manner for a diversified audience
  • DanzSale & Quoteshop Administrator
  • Generate reports and archive them accordingly
  • Administer any changes to the database and ensure data integrity
  • Collate reports from individual sales and prepare a consolidated report for Management through Danzsale Systems and Logis Reporter
  • Understand the various internal systems and its linkages to each other to extract the appropriate data from, as and when required
  • Manage the vast amount of data and manipulate them for various uses. Assist to build databases and data warehouse for analysis and archive purposes
  • Design, build and generate ad hoc reports as and when required
  • Coordinate with various departments for training preparation
  • Monitor sales processes and activities
  • Ensure that the system in place to measure these activities is updated and captures all key indicators and other relevant measurements
  • Analyze reports and highlights areas of opportunities or concerns to Management for action
  • Presentation layout skills
  • Strong Software skills (Word, Excel, PowerPoint, etc.)
  • Communication skills (English), spoken and written
180

Sales Support Specialist Resume Examples & Samples

  • Manages the contract review process for National Accounts and provides input to help prepare proposals and contracts
  • Processes contracts, ensures completeness and provide information for contract compliance including securing summary forms from sales personnel, obtaining approval signatures, verifying that legal review has been complete, verifying the approval of pricing and profitability analysis, and presenting the contract for signature according to the Company's level of authority policy
  • Works to maintain open communications with internal departments to communicate contractual requirements during contract negotiations based on knowledge of current systems, processes and ability to meet contract objectives
  • Arranges and coordinates National Accounts representation at trade shows, including developing materials and acquiring promotional items
  • Coordinates with sales team to host on-site visitors
  • Provides data updates for quarterly management reports, quarterly Town Hall meetings, and monthly sales conference calls
  • Creates content for sales support and educational materials such as training videos and webinars
  • Works with Corporate Communications and other internal groups to support messages, branding and communications efforts, both internally and externally
  • Works with third parties with respect to the design and production of such materials as appropriate
  • Facilitates and coordinates new and current customer appreciation support
  • Develops content and serves as the content manager for the web portal
  • Supports sales and lead nurturing campaign activities, including development of resource materials for prospects, coordinating webinars, videos, best practices and other efforts as needed
  • Provides content, coordination and planning for annual Customer Forum, as needed
181

Sales Support Specialist Resume Examples & Samples

  • Excellent communication skills with strong relationship building skills
  • Ability to assess information, determine and address problem areas, formulate relevant solutions, and present the solution effectively
  • Must possess excellent verbal, written, telephone communication, and analytical skills
  • Must have an effective and professional demeanor in all interactions with co-workers
  • 4-year degree or equivalent required. Master’s degree is a plus
  • Extracurricular and leadership activities required
  • Internships in Sales related jobs preferred
  • Experience with MS Office preferred
182

Key Client Sales Support Specialist Resume Examples & Samples

  • Positive, “Can Do” Attitude
  • Hard-working and self-motivated
  • Curious about our customers’ business
  • Hungry
  • Thorough
  • Challenger Sales minded
  • High Emotional Intelligence
  • Practitioner of the real ABCs of Selling: Attunement, Buoyancy, and Clarity
  • Intent on Winning
  • Not afraid of failure
183

Sales Support Specialist Resume Examples & Samples

  • Develops content and serves as the content manager for the National Accounts web portal
  • Coordinates with sales team to host on-site visitors to the National Accounts office
  • Coordinates internal National Accounts sales training programs, including working with internal event planning groups, managing agenda items and ensuring a smooth program
  • Partners with other department personnel on the RFP and contract review process for the National Accounts organization and ensures that appropriate corporate departments (e.g., Legal, Risk, Pricing, management) provide input to help prepare proposals and contracts
  • Assists with processing contracts, ensures completeness and provide information for contract compliance including securing summary forms from sales personnel, obtaining approval signatures, verifying that legal review has been complete, verifying the approval of pricing and profitability analysis, and presenting the contract for signature according to the Company's level of authority policy
  • Performs other duties as assigned or apparent
  • Bachelor's degree in Business, Marketing, Communications or a related field
  • Minimum of 4 years working in a professional business environment with progressively increased responsibilities in roles involving sales, marketing and/or operations. (Required)
  • Minimum of two years of progressively responsible experience with technical and business writing and the development of sales support or communications materials and related sales tools. (Required)
  • Advanced Microsoft Outlook, PowerPoint, Word, and Excel program skills. (Required)
  • Experience working with sales personnel and collaborating with other corporate and functional department heads and personnel to develop promotional and support materials for potential customers
  • Experience organizing and managing trade show participation and sponsorship
  • Experience working with charitable and non-profit organizations in a corporate sponsorship role
  • Experience working with multimedia in a sales support environment
184

Marketing Sales Support Specialist Resume Examples & Samples

  • Work with key internal stakeholders to identify and understand marketing material needs
  • Interact with and manage third party vendors in the delivery of marketing work products
  • Upload digital content to internal resource center (Brochures, Images, Logos, etc.)
  • Manage requests from sales force for all marketing needs
  • Promptly communicate with sales force on projects and requests
  • Project manage sales force deliverables within the marketing department
  • Project manage, develop and execute case studies
  • Monitor and manage print marketing inventory levels
185

Sales Support Specialist D Resume Examples & Samples

  • At least High Intermediate English level
  • High Commitment focus on Oriented Results – specific in quotation delivery
  • Computer skills – Excel & Word
  • Ability to multi-task and handle consistent workflow
  • Develop and foster relationships
  • Initiative to follow-up on pending issues and organize and assign work
  • Effective oral, written and telephone skills
  • Sales Force Knowledge
  • Familiarized with instrumentation products
  • Familiarized with Quotation Tools
186

SSC Sales Support Specialist Resume Examples & Samples

  • Generates qualified traffic in accordance with guidelines set by Aimco
  • Assisting in marketing the community
  • Follows the sales process for generating on-site visits which include: answering incoming calls, making outbound calls, scheduling sales appointments and following up on inquiries
  • 1 or more years of related sales and/or customer service experience
  • Ability to provide exceptional customer service to prospective customers
  • Demonstrated ability using sales process to achieve individual and team goals
  • Proficiency in computer systems and excellent organizational and communication skills
  • Effective communication skills and capacity to work in a collaborative environment
187

Designtex Sales Support Specialist Resume Examples & Samples

  • Drive sales growth via project management and build/ maintain strong customer relationships
  • Expedite samples, follow-up with clients, and work with PFS to expedite yardage as needed. Lead in Customer Experience
  • Forming and maintaining a strong partnership with all assigned Sales Representatives
  • Uphold the Code of Conduct, Support Expectations, and Core Values
  • Bachelor’s degree in business or communications, or equivalent experience
  • Ability to develop and recommend new and/or modified operating policies that enhance the customer experience
  • Ability to handle multi-problem situations within a limited timeframe
  • Ability to make decisions quickly and accurately with no direct supervision
  • Ability to work with and understand multiple computer systems and support systems
188

Sales Support Specialist Resume Examples & Samples

  • Support and Administer our ePath Learning Management System
  • Act as Learning Champion for ADI Learning & Development
  • Add, delete, and update users, curricula, courses (upload and test course and tests prior to course launch), Learning Paths
  • Manage Learning Management System hope page
  • Regularly create and distribute various reports
  • Responsible for all ADI University (learning management system) management tasks
  • Monitor and respond to questions/issues in ADI University (troubleshoot and resolve LMS user and administration issues). Interact with ePath Learning’s technical staff when necessary
  • Train management on administrative reporting and other various ADI University management tasks
  • Develop Standard Work documents for all ADI University tasks
  • Maintain and update the LMS Forum (“bulletin board” in the LMS)
  • Develop and revise LMS administration and user guidelines and procedures, and distribute to our learner population when appropriate
  • Manage users, content, and reports for external training applications (i.e., Pepper)
  • Work with Leadership and HR monitoring/reporting on training compliance
  • Prepare slides for reporting training compliance
  • Prepare spreadsheets on training compliance
  • Register, monitor, and report on employees in New Employee On-Boarding, Branch Manager Training, and other training programs
  • Coordinate and conduct Web Instructor-Led classes
  • Upload contracts into DocuSign
  • Upload contracts into Ariba
189

Sales Support Specialist Resume Examples & Samples

  • Generate weekly, monthly and annual reports, mainly sales data
  • Execute pre/post evaluation of promotions including the uplift management in SAP
  • Communicate on a timely manner all relevant information to the wholesalers and the FSF such as new product launch, price lists, promotions and other relevant information
  • Ensure invoice and credit note management on a timely manner
  • Ensure telephone support for external and internal stakeholders, mainly inbound
  • Administrative support to Head of Sales, Key Account Manager and Sales Team
  • Coordinate technical and graphical creation of monthly and short-termed special offers and campaigns with agencies, Marketing and Sales
  • Main interface of claims regarding product quality and pricing differences
  • Weekly stock overview and communication of critical inventory incl. coordination of sustainable salvage goods utilization with special offers, donations, internal disposal, etc
190

Sales Support Specialist Resume Examples & Samples

  • Superior level of customer service skills
  • High School Diploma or equivalent with 3 years related work experience; College degree in business or marketing filed desired
  • 5+ years current telesales/customer service experience handling busy phones
  • Ability to handle multiple tasks and prioritize work load in a fast paced environment
  • Able to interact in a professional manner within all levels of the organization
  • Ability to perform with minimal supervision and complete tasks independently
  • Maintain and improve technical product knowledge
  • Proficient computer skills (i.e. Word, Excel, PowerPoint, Database programs)
  • Ability to perform data entry in a computer and extract information
  • Must have strong skills in communications, planning, and time management
  • Ability to read and interpret documents such as safety rules, MSDS, operating and maintenance instructions, and procedure manuals
  • Ability to effectively present information and respond to questions from other associates, managers, customers and the general public
  • Able to identify problems and review related information to develop and evaluate options and implement solutions
  • Ability to compute rate, ratio, and percent’s
  • Safety glasses must be worn in designated areas
191

Sales Support Specialist Resume Examples & Samples

  • US citizenship or legal permanent resident
  • Ability to negotiate and make decisions quickly and accurately in a fast paced environment
  • Financial responsibility to manage a profitable ARC sales division
  • Proficiency with Microsoft Office applications with emphasis in Excel
  • Excellent organizational skills, ability to work in a team environment, solve problems and be a dependable employee
  • Highly motivated individual with the ability to work in limited supervision situations
  • Lead sales efforts to ensure ARC reaches all required sales budgets
192

Sales Support Specialist Resume Examples & Samples

  • Work with supply chain/back office functions to include Supply Management, Materials Management, Engineering, Marketing, and the FAST warehouse
  • Order entry under financial and contractual considerations
  • Order execution by working with various back-office support groups including Supply Management, Materials Management, Parts Configuration Management and the FAST Warehouse
  • Order monitoring, status updates, and expediting
  • Shipping coordination and preparation of international transportation & import documentation
  • Customer Invoice scheduling, and support Credit & Collections with suspense resolution
  • Handle post order issues associated with parts discrepancies, return orders, etc
  • Process repair orders and receive shop quotes for further repair authorization
  • Manage networking channels (Program Management, Engineering, Marketing, Supply Management, Warehouse, Factories, Sales, Export Control Compliance, Contracts, Freight Forwarders, etc.) to meet customer requirements
  • Manage financial risks and impacts associated with semi-complex quote and order activities by customer and/or country when determining international logistics requirements (delivery incoterms, import/export compliance, duty minimizing programs, banking documents, etc.)
  • Teaming Skills
  • Knowledgeable of contract language
193

Sales Support Specialist Resume Examples & Samples

  • Research prospects and represent Aetna as a trusted partner for TPAs, Brokers and Consultant Firms, Union Locals, and Public Entities
  • Working with the MHs and SVPs develop understanding of the key markets in the region
  • Independently develop a market overview for each Market, identifying key constituents, competitors and Aetna's areas of strength, weaknesses, opportunities & threats (SWOT). This should be done separately for Public Sector vs. Labor - Independently identify near and long term objectives for each Market, including target prospects
  • Independently conduct prospect research and assist in making the decisions on prospects we want to pursue
  • Assist in the cultivation and development of producer and consultant contacts in the assigned territory
  • Work with SVPs to be included in external meetings in the market with the end goal of being able to independently represent Aetna (prospects, brokers, consultants, etc.)
  • Review, understand and scrub RFP bid specifications
  • Independently identify missing information and compile questions; conduct the research by looking at Websites, calling the consultant, etc
  • Independently input opportunity in SalesForce.com and submit the RFP to the Sales Support Mailbox
  • Facilitate and participate on all strategy calls, meeting prep, etc. that the SVP participates in, as well as playing lead for questions to the field from internal sources
  • Independently prepare and attend finalist presentations and assist in implementation
  • Independently representing sales team in interdepartmental meetings/projects
  • May handle inside sales and works cross-functionally to complete the sale and ensure a timely and accurate installation -
  • Collaborates with team members, as appropriate, on case installation to manage the integration of client's and Aetna's internal organizations, ensuring a smooth installation
  • Delegated authority for exceptions in pricing and risk selection decisions
  • Independently take the lead for presentations for selected customers
194

Sales Support Specialist Resume Examples & Samples

  • Answer phone calls and respond to e-mail for the sales team, including handling confidential and/or urgent client/prospect questions and fulfilling requests in the absence of the sales team
  • Manage O&E requests and reports
  • Communicate with other NCS offices for pricing and other information
  • CLE and presentation coordination
  • Gather information and prepare reports on open orders, prospects, and sales pipeline activities
  • Compile ad hoc reports and projects as needed by sales and account managers
  • Develop itineraries, schedule travel and appointments, and register sales staff for industry events
  • Ability to work under pressure in a fast-paced environment and to adapt to changing needs of the clients or sales team with effective priority management skills
  • Excellent verbal and written communication skills, including but not limited to: grammar, spelling and proofreading skills required
  • CRM and/or Salesforce experience preferred
  • Real Estate Industry & Title Insurance knowledge required
  • Fluent working knowledge of Windows, Microsoft Office Software (Word, Excel, Powerpoint, etc.) and various file manipulation skills on a PC
  • Bachelors’ degree or equivalent combination of work and experience
  • Adaptability: Effectively copes with change; learns quickly when facing problems; remains open-minded; adjusts to and works effectively with a variety of situations, individuals, groups, and customers. Alters one’s approach as a situation evolves; easily accepts changes in the organization or job requirements
  • Innovative: Challenges established ways of doing things by sharing resourceful ideas and solutions; pushes for continuous improvement in all ways of doing business; begins or introduces something new; offers creative ideas and approaches problems with curiosity and open-mindedness; champions new initiatives within and beyond the scope of own job
  • Business Knowledge: Has knowledge about policies, practices, trends and information affecting the business and organization; knows the competition; translates business/professional knowledge and experiences to new situations; studies the global environment to identify opportunities to improve our competitive advantage
  • Results-Oriented: Takes decisive action on opportunities to achieve specific outcomes; conveys a sense of urgency when appropriate; persists in the face of obstacles; drives to outcomes that reflect meeting or exceeding a standard of excellence; gets results and adds value in the organization by moving others to action; takes decisive action on emerging opportunities
  • Teamwork: Works effectively and cooperatively with other people; creates a commitment to common goals; values the contributions of all the team members; contributes to a positive environment where all team members participate and support each other; supports team decisions and listens carefully to understand various and diverse points of view; recognizes and celebrates team successes; minimizes organizational obstacles to help teams work more effectively
  • Detail-Oriented: Ensures information is always reviewed and presented in a thorough and accurate manner; precisely captures information to complete work accurately; focuses on the smaller elements and/or the fine points of material or processes
  • Initiative: Does more than is required or expected without prompting or direction from others; seeks ways to improve or enhance job results and avoid problems; finds or creates new opportunities
  • Interpersonal Skills: Relates well to all kinds of people; listens well; builds rapport that promotes constructive and effective business interactions; uses diplomacy and tact; truly values people; diffuses tense situations comfortably
  • Relationship-Focused: Finds ways to create and maintain effective relationships with peers, other departments, vendors, and customers in order to maximize the organization’s effectiveness; anticipates and identifies internal and external customer needs and is dedicated to meeting the expectations and requirements of those customers; acts with the customer in mind to overcome obstacles; identifies ways to share resources to complete tasks
  • Self-Directed: Operates with little or no direction; successfully achieves goals and objectives while working in an autonomous environment
195

Mining Sales Support Specialist Resume Examples & Samples

  • Maintain a high level of customer service by assisting mining segment and assigned sales force via telephone, email, fax, or in person
  • Handle busy incoming telephone orders and email orders/inquires in a professional manner
  • Create and maintain customer files with proper documentation
  • Assist accounts receivable with problem invoices, research and gather supporting documentation and submit corrections as required
  • Communicate with the operations department customer’s urgent need and stock on hand
  • Participate in warm phone sales to potentially new customers and obtaining leads for Sales Reps
  • Order and distribute sales and marketing related information
  • Accurately complete all daily, weekly, monthly paperwork on a timely basis
  • Assist sales in managing equipment/field assets. This includes tracking and documentation
  • Adhere to all company policies and safety procedures and guidelines
  • Work designated or voluntary overtime as required (may include weekends)
  • Ensure proper and full time use of PPE
  • Comply with all company policies
  • Participate in special projects relating to pricing, inventory, sales to align the needs of the customer with the direction and policy of Airgas
  • Utilize product knowledge and vendor trainings to present new products to customers to increase their awareness of our market segments
  • Other duties and or responsibilities as assigned by Management
  • Must lead within the Airgas culture – putting safety first
  • High School Diploma or equivalent with 3 years related work experience; College degree in business or marketing field desired
  • 5+ year’s current telesales/customer service experience handling busy phones
  • Experience in administrative position supporting a sales staff is preferred
  • Knowledge of welding, industrial gases and safety equipment applications desired
  • Ability to assume increasing responsibilities in a rapidly-changing environment
  • Current hands-on experience with SAP (or similar ERP) strongly desired
  • Must have strong communication, planning, and time management skills
  • Ability to generate and distribute routine reports
  • Bi-lingual in Spanish is preferred
  • Fully enclosed shoes or safety shoes must we worn in designated areas
  • Must use other Personal Protective Equipment (PPE) as required
196

Corporate Sales Support Specialist Resume Examples & Samples

  • Able to work with minimal supervision; takes initiative for own performance and that of unit
  • Strong sales skills supporting small commercial business lines
  • Direct sales skills
  • Outbound and cold calling skills
  • Strong communication skills both verbally and written
  • Must be able to work effectively as part of a team
  • Must be goal oriented and success focused
197

Implementations & Sales Support Specialist Resume Examples & Samples

  • Implement large scale product rollouts and upgrades at large accounts; act as technical lead on product trials and bakeoffs
  • Build long standing relationships with the service delivery leads at new and existing clients
  • Support our Sales teams in aligning technical requirements with product design to capture new business
  • Partner with Relationship Management teams to maintain the technical health of your assigned accounts
  • Maintain detailed technical client information and product documentation
  • Occasionally visit client sites within the greater New York City area
  • Prior experience in a technical customer facing role such as technical relationship management, professional services or product management
  • Experience working directly and closely with account and sales executives
  • Strong knowledge of the Windows desktop platform and working knowledge of the Windows Server platform
  • University degree in a technical discipline plus 5+ years of experience
  • Ability to handle projects independently with minimal supervision
  • Software troubleshooting experience, including analysis of log files and stack traces
  • Some experience with programming or scripting (prior project work considered)
  • Sales or Pre-Sales Engineering experience is a big plus
198

Sales Support Specialist Resume Examples & Samples

  • Assist the National Sales Manager in the day-to-day operations of national sales including but not limited to order entry, order maintenance, coordination of national advertiser, inventory management, and other client related needs
  • Work with National Sales Manager for all national client integration and inventory management
  • Keep records of national clients posts by pulling reports, creating grids, and informing National Rep Firm
  • Work with five (5) National Rep firms across the country for order management
  • Maintain files for all national accounts
  • Work with team partners for on air assets to be placed on network and manage inventory accordingly
199

Sales Support Specialist Resume Examples & Samples

  • BA Administration and/or 5-7 years equivalent work experience
  • Ability to work in a fast paced environment with changing priorities
  • Excellent client-facing and internal communication skills
  • Displays excellent written and verbal communication skills including presentation, persuasion, and negotiation skills required in working with guests, vendors, and coworkers and including the ability to communicate effectively and remain calm and courteous under pressure
  • Solid organizational skills including attention to detail and multitasking skills
  • Maintains punctual, regular and predictable attendance
  • Works collaboratively in a team environment with a spirit of cooperation and as a relationship builder
  • Ability to think and act strategically, provide sound judgment, and provide a positive and energetic attitude
  • Provides systematic and dependable follow up, as well as a high level of organization and preparedness
  • Maintains workflow under pressure and in a fast-paced, high-profile work environment
  • A self-starter who is motivated and innovative
  • Level of independent judgment required when making decisions/solving issues
  • Advanced MS Word, Excel and Power-point skills (strong PowerPoint skills essential)
200

Inside Sales Support Specialist Resume Examples & Samples

  • Upon request, provide information such as submittal drawings, wiring diagrams, capacity tables, piping recommendations, or other information as published in LG equipment literature
  • Installation and Operations manual interpretation
  • Work with Design engineers, Rep firms and contractors to drive increased Sales through proper design, application and selection of Multi V product line to increase closing ratios
  • Service and Operations manual interpretation
  • Assist Contractors, end users, engineers, Applied Reps, Manufacturer Reps, MVP Rep technical staff and LG staff in proper application installation and troubleshooting of Multi V equipment
  • Manage after Sales technical support inquiries from first contact until resolution. Follow up on inquiries to insure customer satisfaction and help drive next sales
  • LGMV data interpretation
  • Follow up on pre and post sales inquiries to ensure job completion and job satisfaction
  • Perform other related job duties as assigned
201

Sales Support Specialist Resume Examples & Samples

  • Respond appropriately to incoming calls and emails from clients
  • Order entry with high level of accuracy
  • Update and monitor digital creative scheduling
  • Request digital creative
  • Pull reports as needed, including pre-logs, post-logs, invoices, late-runs, audience delivery/post-buy analysis reports, etc
  • Work with sales staff and clients in researching and resolving discrepancies
  • Work with traffic and production operations as needed
  • Assist in maintenance and updating of sales support material
  • Provide back up support for other sales, traffic, administrative, and other station personnel
  • Coordinate sales project merchandising and promotional support
  • Organize departmental and station functions
  • Record Call-ins
  • Enter and monitor under delivery
  • Minimum 2 years of administrative experience in a sales/marketing environment preferred
  • Ability to work effective as part of a team and independently
  • Strong computer skills including MicroSoft Office Suite and Wide Orbit
  • Ability to set priorities and handle multiple tasks simultaneously
202

Operations & Sales Support Specialist Resume Examples & Samples

  • Identify and source Marine lubricant products within a multi-national geography
  • Provide high customer service to our customers and Sales Executives, both in Fuel and Lubricants, by quoting accurately and keeping them informed at all times
  • Manage the Order book to ensure all orders are recorded and ensure accuracy of billing
  • Coordinate with the Financial Operations team to ensure a fast process to pay
  • Manage ad-hoc projects assigned on a case by case basis
  • Maintain and record pricing list from suppliers in coordination with Global Operations team
  • Experience within operations / supply chain / logistics related jobs (minimum 1 year)
  • Strong organizational skills are essential
  • Ability to multi-task, prioritize and manage a variety of projects at the same time under tight deadlines
  • Strong IT skills and knowledge of the Microsoft office suite
  • Strong attention to detail and numeracy skills
  • Strong team player, able to work autonomously
  • Knowledge of the marine and shipping industry is desirable but not essential
  • Additional languages are desirable but not essential
203

Pre-sales & Post-sales Support Specialist Europe Resume Examples & Samples

  • Scheduling, promoting, and delivering on-site training classes for information professionals and end-user classes for faculty, researchers and students at academic, government, non-profit, and corporate research institutions in Romania. Based on language skills the person would also provide sessions for Hungarian customers
  • Creating materials working with Team Lead to reproduce local language versions of key product educational materials to support key products in the Science and Scholarly Research market
  • Delivering web-based training classes (via WebEx) in Romanian and English
  • Scripting and recording online tutorials; translating materials into Romanian
  • Partnering with the sales Account Managers and Manager, Pre- and Post-Sales and Team Lead Customer Education to identify customer support needs for existing and prospective customers
  • Developing and adhering to project plans and schedules
  • Providing excellent customer service and client satisfaction; reporting insightful feedback gained during training sessions to class participants; reporting feedback gathered during training session to the product development team
  • Proactively building relationships and partnerships with peers in other Clarivate Analytics businesses; leveraging any best practices in the implementation, application, and continuous improvement of processes, practices, and procedures
  • Master’s Degree in Science or equivalent experience in the industry
  • Established and proven sales support and key account management experience
  • Advanced presentation /public speaking skills
  • Sound understanding of the library/academic information industry with experience of selling in the information industry
  • Ability to work on multiple priorities
  • Fluent in English and Romanian languages – written and oral. Romanian.. Other languages are a plus
  • We offer above standard package for the right candidate who can exhibit experience and knowledge need to be successful in the job
204

Sales Support Specialist Resume Examples & Samples

  • Support of sales (quote to cash) processes (quotation, order, billing, invoicing, resolving watchdog, project and Solutions business, pricing, bonus agreements, etc.)
  • Customer master data (master data maintenance, 1st and 2nd level support, processing of Change Requests)
  • Support for CRM tools (CIC, MyOsram - web user interface, CIC tool, SSF tool, including regression testing)
  • Knowledge base maintenance
  • Training of end users
  • Ad hoc projects assigned
  • University education
  • Experience in Sales Support or Customer Service area is must
  • Basic knowledge of German is advantage
  • Customer oriented approach
  • Willingness to take responsibility
  • Cross - department thinking
  • Knowledge of SAP is an advantage
205

Sales Support Specialist Utility Sales Resume Examples & Samples

  • The Inside Sales Representative is responsible for the coordination of daily work activities with outside Account Manager(s) to manage complex customers’ needs in large utility & industrial customers with a focus on the power products/systems sector
  • Responsible for the execution of daily customer activities including: order entry & tracking; order management with local business units and other ABB groups; timely response to customers inquiries with appropriate ABB solution; quantify / resolve customer complaints & needs
  • Utilize ABB‘s tools & processes, including product configuration tools, order entry & business systems, etc
  • Responsible for coordinating activities with local business units to track orders and assure on-time customer delivery
  • Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements; this person will also simultaneously process information on multiple projects of various natures, and respond effectively to changes in priorities
  • Attend meetings to exchange information and analyze contract requirements; this person will participate in investigating technical problems and establishing procedures & corrective actions to avoid recurrences; duties may require domestic or international travel to customer locations and/or ABB sites
  • Initiate change orders and expedite collection of overdue invoices
  • May require periodic customer reporting for outstanding orders and Vendor Managed Inventory or Blanket Order management
  • Bachelor’s Degree with 3+ years of professional experience with client support (in technical support, customer service, sales administration, sales and/or marketing roles, or related customer support experience); OR
  • Associate’s Degree with 5+ years of professional experience with client support (in technical support, customer service, sales administration, sales and/or marketing roles, or related customer support experience); OR
  • High School Diploma (or GED) with 7+ years of professional experience with client support (in technical support, customer service, sales administration, sales and/or marketing roles, or customer support related experience)
  • Bachelor’s Degree in an Engineering-oriented discipline is preferred; Business, Marketing, or related fields will also be considered
  • Previous experience working in with Industrial clients, Utilities, and/or related industries
  • Previous experience with business-to-business (B2B) customer support preferred
  • Knowledge and skill in utilization of computer databases, applications, & systems (e.g. SAP, MS-Office, etc.)
206

Sales Support Specialist, PF Resume Examples & Samples

  • Distributor contract & rebate management
  • Weekly/monthly sales report (& forecast update), and rebate calculation
  • Support weekly/monthly sales meeting
  • Monthly OM & monthly highlight update
  • Product import into e-warranty system by weekly
  • Submit new distributor material for GBC review and support project authorization letter issue
  • Website platform message answering
  • 400 hotline management (we have vendor to answer 400 calls)
  • Support sales team to communicate with marketing, supply chain or legal teams etc
  • Other tasks assigned by supervisor
  • Bachelor degree or 4th year in university
  • Good oral and written English
  • Self-motivating and be able to work independently as well as a team
  • Computer literacy- Microsoft Words, Excel, Powerpoint
207

Pre-sales Support Specialist Resume Examples & Samples

  • · Attend Customer Meetings
  • · Assist with Customer Demonstrations
  • · Assist with Customer Presentations
  • · Requirement Gathering
  • · Understanding customer’s short and long-term goals to achieve the correct solution now and in the future
  • · Solution Design and development while complying with design constraints
  • · Assist with Pricing
  • · Writing of Statement of Works, Proof of Concepts & Tenders
  • · Support Demonstration Rooms
  • · Currently a Pre-Sales Support Specialist selling to communications vendors or a Telecommunications Engineer looking to move into Pre-Sales
  • · Knowledge of Mitel’s product portfolio
  • · Sales hungry and target driven
  • · Strong business development and client management skills
  • · Excellent technical skills and the ability to explain products and services to customers of varying technical expertise
  • · Strong written documentation skills
  • · Flexibility to travel throughout the UK
208

Sales Support Specialist Resume Examples & Samples

  • Supporting the Vice President of Business Development and Business Development Directors to increase business and the efficiency of the Sales function
  • Creating and maintain records on the operations of the Sales team using Salesforce.com; conducting queries and analysis using Salesforce tools
  • Supporting exportation of the Wave Relay® system and its components in compliance with all federal laws and regulations
  • Supporting customers in business and sales capacities as required for expansion through direct sales as well as the worldwide Reseller network; responding to customer inquiries; attending trade shows
  • Acting as a liaison between the Sales, Business Development and Marketing functions
  • Researching business leads and new business development opportunities
  • Supporting business development proposals
  • Monitoring the performance of the Sales and Business Development functions and designing improvement models
  • Preparing weekly sales meeting minutes and any follow-ups
  • Performing administrative functions including updating calendars and coordinating meetings
  • Bachelor’s degree in Business Administration or a related field or equivalent experience
  • Experience using Salesforce to create opportunities, run queries, manipulate data, and perform analytics
  • Experience with project planning and analysis
  • Experience with team account budgets and forecasting
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
  • Must be able to travel at least 10% of the time
  • Must have a US Secret security clearance or be able to obtain US Secret clearance
  • Experience supporting technical sales teams
209

Nais Sales Support Specialist Resume Examples & Samples

  • Under general direction, assists in gathering, and disseminating materials on clients, prospects
  • Prepares draft sales materials, which may include sales decks, pricing calculators, proposals, and contracts
  • Creates and runs analytics on sales team opportunities and targets on a regular basis
  • Assists Sales Operations Manager with reporting and analytics on sales campaign success and market trends (e.g., what works/what doesn’t work)
  • Processes new sales leads as appropriate
  • Ensures that sales activity is accurately maintained in the prospecting database (MercerForce)
  • Supports the RFP process as needed
  • Maintains an inventory of sales and communications materials
  • As needed, coordinates the logistics of on-site sales meetings, events and seminars; assists in the production of meeting materials
  • Minimum of 2-3 years sales support experience preferred
  • Ability to interface with employees throughout the organization
  • Maintains a high level of professionalism, integrity, trust, and confidentiality
  • Ability to make decisions with limited direction
  • Complete tasks within assigned time frames
  • Excellent organizational and time-management skills to handle multiple tasks and prioritize effectively
  • Must be highly proficient in the use of personal computers and supporting software in a Windows based environment, including Microsoft Office products (Word, Excel, and PowerPoint) and Outlook
  • Effective written and verbal communication skills, including the ability to communicate internally as well as externally with other Marsh businesses
  • Detail oriented to ensure accuracy
210

Sales Support Specialist Resume Examples & Samples

  • Partner with finance department to drive accurate reporting, and efficient distribution of sales reports to the sales organisation
  • Track and analyse key metrics
  • Implement and manages reports and dashboards in Salesforce.com (SFDC), ensuring sales reps and leaders have access to key data required to successfully manage the business
  • Provides support in managing SFDC
  • 2-plus years in a Business Analyst or similar role
  • Experience working with Salesforce.com is a plus
211

Inside Sales Support Specialist Resume Examples & Samples

  • Consistently produce a high volume of outbound calls on a daily basis
  • Has a history of performance above set goals, targets, and metrics
  • Demonstrates quality customer service attributes maximizing the Airgas Customer Experience
  • Creates quotations and other paperwork for set up of new accounts
  • Follow-up with branches, customers, and prospective customers as needed in order to move the sales and/or service process forward
  • Participate in other sales related activities, lead generation, profit driven sales assignments
  • Other projects as required
  • Participates in assigned Sales Training and Development initiatives
  • Keep daily records of performance and produce a weekly report of results and accomplishments to Supervisor
  • 2+ years of outbound phone sales experience
  • Working experience with computer customer contact and order entry systems
  • Strong grasp of Microsoft Office products including Excel, Access, Outlook. Google Kite a plus
  • Strong verbal and written communication skills, sense of urgency, well organized, ability to focus and pay attention to detail
  • Effective rapport building and follow-up skills
  • Knowledge of Spanish is a plus
212

Sales Support Specialist Resume Examples & Samples

  • Developing and maintaining effective working relationships with the sales offices and underwriters assigned
  • Meeting strict timeliness and accuracy standards for proposal production while handling large volumes of RFP’s
  • Scrub incoming RFP’s for correct and complete information; do initial opportunity research, and initial case setup
  • Screen prospects to determine plan design standards and identify unique requirements
  • Assist in bringing competitive analysis into the proposal preparation process (i.e. running manual rates)
  • Work closely with the underwriter to complete more complex cases as needed
  • Accurately complete complex broker grids, adhering to compliance standards
  • Attain knowledge of special broker arrangements and effectively complete requests based on this information
  • Assist in the processing of Sold Cases
  • BA degree in business related field or equivalent
  • 2+ years of insurance of experience
  • PC skills including Microsoft Word, Excel, and Access
  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution
213

Sales Support Specialist Resume Examples & Samples

  • Receive inbound distributor calls via national 800# sales support line
  • Communicate with producers and marketers to answer inquiries and resolve issues
  • Provide product solutions, needs analysis, create sales illustrations, recommend marketing material, and provide problem resolution as necessary for insurance products (life insurance, annuities, and/or mutual funds)
  • Promote insurance product lines through marketing efforts via telephone on a proactive and reactive basis
  • Track sales support activities in contact management system
  • Meet sales activity goals and report on progress
  • Create and manage sales opportunities
  • Develop and maintain strong working relationships with Regional Sales Teams and internal business partners
  • Make proactive phone calls to drive new sales
  • Insurance and/or financial product sales background preferred
  • Knowledge of life insurance, annuities (Fixed & Indexed) and mutual funds
  • CLU or ChFC professional designations or coursework toward these designations desirable
  • FINRA Series 6 or higher registration preferred. If not currently held, must obtain within 90 days of start date
  • Bachelor’s degree or equivalent related experience preferred
214

Sales Support Specialist Resume Examples & Samples

  • Ensures accuracy of all information entered into the system
  • Assists the Sales Support Manager with review of approved consumer loan forms/packages, daily loan/fee funding, reconciliation and reporting
  • Contacts the customer/dealer to accurately communicate consumer lending rates, disbursements and/or other information as needed
  • Maintain data integrity within front end origination systems; Dealer Track, Route One and TCI/Decision Lender
  • Customer segmentation and CRM
  • Knowledge of general banking principles
  • Working knowledge of common office equipment
  • Experience working with employee levels throughout the company
  • Strong understanding of bank regulations related to the Office of Foreign Asset Control, the Bank Secrecy Act, the Anti-Money Laundering Act, and the USA PATRIOT Act
  • Excellent communication skills (oral and written)
  • Bi-lingual in Spanish preferred
  • High School education or equivalent
  • Ability to work evenings and weekends
215

Agent Dist Sales Support Specialist Resume Examples & Samples

  • Supports the communication of sales goals and productivity expectations, recognizing high performing agents and managing the agent phone program
  • Provides support for co-op programs. Informs agents of U.S. Cellular® advertising protocol, monitors agent advertisements to ensure consistency with pre-approval process, reviewing and support the program
  • Conducts administration activities such as preparing, auditing, analyzing and submitting reports (inventory, count reports, expense reports, and sales results), reviewing agent’s contract for accuracy, maintaining calendar of activities and events, participates in team meetings and develops a network of people to assist with procedures or problem resolution issues
  • Collaborates and supports Manager, Area Sales and Development on execution of action plans
  • Teaches agent to where to find information and resources to support their business
  • Supports Manager, Agent Sales and Development by assisting with account support and maintenance; knowing agent key contacts and the process for handling requests within these agents; acting as secondary contact for agent and escalated customer issues
  • Provides metrics and data to support to Manager, Area Sales and Development with analyzing business performance
  • Facilitate and orchestrate opening/closing checklist for agent doors which includes marketing materials, operations, store manager and portfolio alignment
  • Acts as key contact person for operations and works closely with corporate operations to provide support to the territory
  • Knowledgeable of entire agent portfolio and maintains a revolving list of agent and outside sales associates
  • Responsible for investigations delegated from Agent Area Sales Manager
  • Manages training reports for the territory which includes manual tracking
  • Facilitates training to agent owners on dispute process. Provides best practices on how to file disputes and codes needed for submission
  • Maintains sales event master calendar
  • Coordinate and assist with small business sales activities such as tracking, reporting and recognition
  • Ensures territory has the proper branding tools and resources
  • Provides checklists and a master schedule of stores remodels and works closely with brand team to update information and resolve issues
  • Other key activities include completing training classes as identified by leadership, assisting in special projects as assigned by Manager, Agent Sales and Development, and remaining current on new product and service offerings
  • Assists in other tasks and projects as assigned by Agent Area Sales Manager
  • Minimum three years of sales, customer service and/or retail experience required
  • Proficiency of Microsoft Office, Word, Excel, and Power Point
  • Ability to create agency and territory level reporting
  • Must possess strong interpersonal skills
  • Ability to work in a fast-paced environment and possess the ability to prioritize and manage multiple tasks
  • Self-motivated individual with strong organizational skills required
  • Knowledge of wireless and enhanced devices preferred
  • Ability to travel within the territory required
216

Sales Support Specialist Resume Examples & Samples

  • Assists with the development and implementation of sales strategies to increase sales and profits through major accounts
  • Assists with the development of short and long range sales goals
  • Responsible for training customers and sales personnel
  • Bachelor's Degree in Technical field or related experience
  • Basic knowledge of MS Office functions
  • Demonstrated understanding of sales process and ability to close business
  • Fundamental knowledge of commercial and contract language
  • Good mathematical and technical aptitude
217

Sales Support Specialist Resume Examples & Samples

  • Create proposals and contracts for Power and Natural Gas customers
  • Collect and verify Power and Natural Gas usage information
  • Ensure accurate deal structure of Power, Natural Gas and other product offerings
  • Accurately price and understand product offerings to prepare proposals/contracts and assist in generating revenue
  • Assist in contract renewal effort. Identify customers up for renewal and provide updated pricing. Generate and review contracts for various product offerings. Seek out opportunities for margin uplift, blend and extend or cross sell
  • Adjudicate and approve credit for small customers via utility invoice review and internal pay history review
  • Meet with customers and channel partners as necessary in the presentation of pricing or post sales account management
  • Act as a liaison between the sales originators, customers, sales channels and Operations departments to resolve customer issues
  • Provide expertise in the use of CRM and pricing systems, and assist in execution of process and system changes
  • Assist in development of Request for Proposal response packages
  • Research and resolve enrollment failures, and dropped customer accounts to minimize any negative financial impact
  • Maintain knowledge on commodity and Solutions products, contract terms and conditions, DE risk policy and internal processes
  • Follow all Legal and Contract Administration policies and procedures to avoid and minimize financial risk
  • Initiate and coordinate accurate and timely LDC enrollment paperwork
218

Financial Sales Support Specialist Resume Examples & Samples

  • 2 – 3 years of experience in investment banking or commercial/corporate banking (preferably middle office) as Client Administrator/Sales Support personnel
  • Knowledge of client lifecycle management including - client onboarding, KYC refresh/renewal and Exit process is a must
  • Respect for confidential information
  • Strong record of achievement, solid analytical skills, and an entrepreneurial hands-on approach to work
  • Strong process co-ordination and collaboration experience required
  • Experienced within a global markets / banking type environment
  • Strong client service, and operational background
  • Ability to construct clear and considered arguments
  • Proven ability to prioritise competing demands
  • Delivery focused with ability to pay attention to detail and ensure tasks are completed on time and to the required levels of quality
  • Able to build strong relationships with other functions and business units
  • Experience of working within a large global organisation preferred
  • A high level of drive to meet deadlines and targets
  • Ability to prioritise, be flexible and respond to changing environments
219

Sales Support Specialist Resume Examples & Samples

  • Manages the life cycle process in customer submission of new activity by confirming and processing orders and completing entry into all required systems. Ensures the timely and accurate processing of all orders by providing auditing of all orders to identify and resolve incomplete or incorrect paperwork and completion of all required documents with all involved parties (i.e. sales representatives, sales managers, distributors or customers)
  • Ensures accuracy by verifying terms through recalculation to confirm that payouts are correctly computed and that all sets of documents per terminal are properly mimicked. Manages supporting account performance reports with customer and identifies and resolves attrition issues
  • Investigates processed order discrepancies with vendors and other customer satisfaction issues to assist customers with resolution. Addresses and resolves escalated issues for the sales function
  • Coordinates the overall sales process by assigning sales leads to sales per the established Book of Business, tracking and logging all commission deals entered, and may assist the sales teams by working with the team lead to sell/manage equipment and managed services
  • Coordinates the implementation process associated with assigned customer equipment and communication changes for customer locations as needed
  • Provide support and assistance to fellow team members/departments, as needed, in order to meet company/team goals including but not limited to, assisting with incoming calls
  • Complete other projects as assigned including, but not limited to, report preparation, data entry, prospect mailings and any other sales support functions that may arise
  • May provide training and support assistance on systems and procedures
  • Functions as BCP Event manager for Cash Assist and Turnkeys
  • Identifies and offers process improvement ideas, thoughts, and plans
  • High school diploma or equivalent required. Associate degree preferred
  • 2-4 years clerical or administrative support experience in customer service, account management, sales or sales support preferred
  • Experience in Financial Services, Point of Sale or ATM industries preferred
  • Strong computers skills and the ability to learn varied, complex systems; experience with Microsoft Office; intermediate Excel and Word skills
  • Ability to effectively communicate with customers from various social levels and cultural backgrounds; strong telephone communication skills and some presentation skills are necessary
  • Ability to listen and respond to customer concerns and issues to maintain the highest quality service for all customers
  • Schedule flexibility desired; must be able to provide support over weekends/after hours on occasion and respond to issues outside of typical work hours
  • Some limited travel (5%-10% of work time) may be required
  • Ability to lift and carry 10 pounds
220

Sales Support Specialist Resume Examples & Samples

  • Excellent telephone skills with the ability to communicate at all levels
  • PC literate with good keyboard skills and in-depth knowledge of Word and Excel
  • Self-motivated without the need for close supervision
  • Experience in an administrative role
  • Knowledge of a sales environment
  • Ability to remain calm under pressure
  • A team player who can multi task on a daily basis, adapting to situations as and when they arise
221

Associate Sales Support Specialist Resume Examples & Samples

  • Actively monitor and utilize Placements Plus to ensure accurate vendor account placements as well as daily/monthly reporting
  • Completion of all monthly control log activities and reporting including but not limited to complaint log maintenance, FDCPA training, OCA Placements etc
  • Monitor Outsourced Suppliers' performance to identify and correct performance problems
  • Active participation in monthly OCA vendor performance calls
  • Adherence to all controls and compliance requirements
  • Creation and management of monthly control log of vendor access to PDP and Columbus
  • Perform testing and validation activities
  • Customer complaint solutions
  • Assist with annual audits as needed
  • HS diploma or equivalent required
  • Expert knowledge of general/standard office and administrative procedures and methods
  • Expert data entry and word processing skills; Intermediate or advanced Microsoft Excel skills required
  • Extensive knowledge of directly applicable departmental policy or procedure is required
  • Knowledge of Ally systems (CARS, Shaw, etc.) preferred
  • Computer skills sufficient to operate on-line system and complex software or develop formulas for moderately sophisticated spreadsheets
  • Ability to decide when approval of an unusual transaction exceeds assigned authority or would have broad ramifications, and to bring such incidents to the attention of the supervisor. Perform qualitative review of individual situations, identify trends, and make recommendations
222

Sales Support Specialist Resume Examples & Samples

  • Provide day to day support to the National Accounts team (Directors and Analysts)
  • Utilize national/regional tools to help improve sales efficiencies. Ensure group specific information is readily accessible to all members of National Accounts team. Use available data resources for basic information and reporting needs
  • Interact with regional sales staff on a daily basis to improve dealer communications, monitor matrix relationships, and enhance sales management reporting
  • Act as primary point of contact for dealer groups and RBC's to facilitate timely retail onboarding of new dealerships for National Accounts groups
  • Coordinate timely delivery of customized reporting to National Accounts groups
  • Assist National Accounts team with communicating Ally's products, services and promotions via email and phone
  • Expediently field, research and resolve escalated questions, concerns and/or issues from National Accounts dealers, regional and corporate staff
  • Support, communicate and liaise with Consumer Underwriters and Contract Processing to resolve escalated issues and held offerings
  • Development and assembly of presentations for use in sales pitches and group presentations
  • Review Ally Dealer Rewards program enrollments for National Accounts dealers to ensure data integrity and correct payouts
  • Provide organizational support for large National Accounts projects and initiatives
  • Continually identify and implement best practices and drive efficiencies
  • Detail oriented with problem solving capability
  • Strong analytical and project management skills
  • Ability to work independently with demonstrated strong time management skills
  • High level of accountability and the ability to effectively prioritize tasks
  • Ability to function effectively in a matrix organization
  • Business related undergraduate degree or equivalent training desired
  • Intermediate knowledge of MS Word, Excel, PowerPoint, and Cognos
  • Ally Dealer Rewards and Salesforce.com familiarity desired
223

Corporate Sales Support Specialist Resume Examples & Samples

  • Bachelor's degree in Computer Science, Information Systems or other related field, OR equivalent work experence
  • At 4-6 years of IT of experience in multiple IT areas and 1-2 years of project management experience
  • Must have a commitment to continuing education
  • Appropriate industry certification(s) a plus
  • C# / VB.NET
  • .NET Framework
  • ASP.Net MVC
  • HTML, JavaScript, CSS
  • Web Services, Windows Services, Web API, WCF, SOAP
  • Entity Framework, ADO.NET
  • SQL Server, SQL and T-SQL
  • Unit Testing and Mocking
  • Object-Oriented Design & Development
  • SOLID Principles
  • Design Patterns
  • Agile Methodology
224

Sales Support Specialist Resume Examples & Samples

  • Accountable for accurate RFQ sent and entry of orders received from customers
  • Prepare and deliver accurate proposals
  • Manage order entry and customer service activities
  • Work as part of a team, supporting colleagues, business partners and end customers
225

Sales Support Specialist Resume Examples & Samples

  • High school diploma or GED (General Education Degree)
  • Two years’ experience in working in a business office
  • Experience or the ability to learn purchasing systems, RAZOR and other MRC Global specific software
  • Ability to maintain strict confidentiality (specifically regarding department, contracts and original cost of material), to prioritize multiple tasks, and to work independently and as part of a team
226

Sales Support Specialist Resume Examples & Samples

  • Responsible for administrative support for field sales leader, follow up on meetings, events/customer events planning
  • Has additional responsibility for Tendering process, processing sales quotes or acquisition of resources for new field personnel
  • Includes analytical work and report processing and management of department communication needs
  • Quality Specific Goals
227

Sales Support Specialist Resume Examples & Samples

  • Work closely with Account Managers and business Unit’s (BU)Technical sales to provide a single interface to the customer to reflect “One ABB”
  • As integral member of the FES (Front End Sales) Sales team, promote and help sell ABB products and services to help achieve the FES Region objectives
  • Receive formal RFQ’s from the customer and co-ordinate with the BUU’s for efficient and timely submittal of ABB bids
  • Handle and respond, in writing and by phone, to customer inquiries, on a day to day basis, for requests for information, literature, quotations, etc
  • Build and maintain strong relationships with customers and the ABB BUU’s
  • In conjunction with the BUU’s, develop proposal standards and expectations for key customers
  • Support and use ABB tools and processes, for market feedback, including pricing levels and competitors activities
  • Proactively manage customer satisfaction and dissatisfaction
228

Sales Support Specialist Resume Examples & Samples

  • Partner with PAS, HCP, LSS & HTS organizations to capitalize on business opportunities
  • Work both independently and with Honeywell account managers and channel partners to call on customers across all verticals, and find opportunities to apply Honeywell’s PMC Solutions to develop the sale leading to closing the deal
  • Development of a pipeline for new sales with growth by over 20% per year, to ensure top line opportunities for sustainable business growth
  • Serve as a local business sponsor of PMC by maintaining channel partner and end customer contacts and relationships at senior levels in support of control platform territory sales and account managers
  • Build channel partner and end user relationships to leverage Honeywell PMC control platform. Participation in customer seminars, exhibitions, and presentations and other customer events as well as HPS User Group/PMC channel partner business council/meetings
  • Support sales channel through training sessions and technology seminars
  • Conduct workshops and seminars for customers and channel partners. Performance improvements consulting support and benefit studies
  • BS Degree or 5 or more years of equivalent education or work experience in lieu of a degree
  • Minimum of 3 years of experience in the Gas Instrumentation business, preferably in a technical project lead, engineering or consultant role
  • Proven demonstrated skills presenting papers and seminars in front of the customers in an executive manner
  • Identify opportunities and establish relationships with existing customers to support growth
  • Understand competitive landscape and develop win strategies for projects
  • Process Industrial experience
  • Define and identify market segments for growth
  • Regular, accurate and rigorous reporting on the existing business, delivering insights and actions to drive incremental sales and profits
  • Polished professional with excellent organizational, communication, Presentation negotiation, and interpersonal skills
  • Familiarity with Honeywell Process and Automation Solutions
  • Oil & Gas, or Energy industry connections, relationships or network is a plus
229

Surplus Sales & Support Specialist Resume Examples & Samples

  • Experience working with and coordinating product through UTAS repair sites
  • Strong understanding of all UTAS businesses and products
  • Strong project management, time management, and organization skills
  • Proficient with SAP, JDE, and MS Office, including MS Project
230

Sales Support Specialist Resume Examples & Samples

  • Sells products/applications and services to existing or new customers in the field
  • Maintains a mix of large and small accounts
  • Usually calls at field location
  • Operating a company vehicle
  • Receive daily duties from the account manager
  • Handle chemical tank inventories
  • Fixing chemical pumps
  • General housekeeping of the chemical site
  • Bachelor's Degree or equivalent. 3+ years experience in related field
  • Ability to use a computer and computer programs
  • 1-2 years combined oilfield and sales experience
  • Ability to work 24/7 and be on call
  • Ability to work long hours
  • 2-4 years of oilfield and sales experience combined
  • Previous chemical background in the oilfield
231

Sales Support Specialist Resume Examples & Samples

  • Provide support for open territory funnel coverage, as directed by Sales Manager
  • Bachelors degree or equivalent
  • 1-3 years sales/sales support, lead management, or telemarketing experience; customer service experience considered
  • Strong organization/prioritization skills
  • Proven ability to consistently meet deadlines
  • General understanding of the function of knowledge of CRM application (ex.: Siebel, Goldmine, SAP etc.)
  • Strong English skills (spoken and written)
232

Sales Support Specialist / Construction Resume Examples & Samples

  • U.S. Citizenship – No sponsorship offered
  • Drug Screen / Background Check required
  • Valid U.S. Driver’s License / Clean driving record
  • 2 or 4 year degree in engineering – Structural or Construction related
  • Some drafting experience in college would be a plus
  • Understanding of concrete forming and shoring is a plus
  • Exceptional people skills - will be meeting face to face with customers
  • Organizational and communication skills are tantamount to successfully performing in this position
  • Ability to travel required
  • New sales responsibilities of client’s shoring/forming products
  • Communicating with current clients on a regular basis
  • Responsible for delivery schedules
  • Coordinating with Operations shipments to clients
233

Inside Sales Support Specialist Resume Examples & Samples

  • Develop Guardian proposals and sales program
  • Perform quote follow up as directed
  • Maintain up-to-date technical knowledge of the company product lines and related business practices
  • Fully utilize the sales Automation System (ORACLE and EET). Maintain accurate and comprehensive customer/account information
  • Develop a thorough product knowledge competency on all technologies and services offerings as related to quote generation
  • Develop and communicate as appropriate, industry knowledge and competitor intelligence
  • Assist customers and sales representatives in determining appropriate products for their application
234

Sales Support Specialist, Egham Resume Examples & Samples

  • Collaborate with Deal Hub Bid Managers to process the high volume of global requests from sales teams within tight timelines
  • Generate client Service Agreements that meet local Gartner standards and ensure compliance with Pricing, Product, and Legal policies
  • Resolve and provide proposal options within Sales Deal Hub empowerment for a product, legal, pricing, and finance terms
  • Minimize functional hand-off and ensure requests are completed by the set due time; complete internal distribution of final approvals
  • Maintain a clearly documented audit trail of all approvals and Deal Hub generated client agreements
  • Utilizes senior Deal Hub Managers as a point of escalation for problematic requests or unknown technical solutions
  • Bachelor’s degree or equivalent/equivalent work experience
  • 2-3 years’ experience in a business environment. IT Sales, sales support or IT sales contracting experience a plus
  • Ability to work as part of a global/virtual team
  • CRM (Siebel) experience strongly preferred
235

Sales Support Specialist Resume Examples & Samples

  • Work with sales team to understand customer needs and create price quotes that will fulfill those needs
  • Ensure that the quotes are following company policies and guidelines; support gaining approval for exceptions at any point in the sales cycle
  • Take the lead on finding answers to questions from the field in a timely manner
  • Support pipeline management and clean-up efforts
  • Provide remote client focused support as needed
  • 1+ years CRM or Salesforce.com experience, Salesforce advanced training preferred
  • 3+ years’ experience in the K-12 education space
  • Proven ability to work effectively in a team environment with shared responsibilities and collaborative team spirit
236

P&S Sales Support Specialist Resume Examples & Samples

  • Develop new actionable sales opportunities by prospecting into key accounts and presenting specific value propositions to decision makers in key industries and accounts
  • Management of leads with the goal of qualifying leads, setting-up meetings for, and transitioning them to, Sales Executives
  • Target list development, specific prospect name generation, and engage/penetrate new target accounts using phone and e-mail communication
  • For targeted accounts, research Deloitte contacts and support communication with individuals and client account teams
  • Partner with Sales Executives and account teams to create business plans for assigned products and accounts to support sales cycle
  • Network within Deloitte’s broader ecosystem (e.g. - account teams, alliance teams) to support the attainment of sales goals
  • Maintain the data integrity of the CRM database (Salesforce.com) to ensure accurate account details, contact history, and contact information
  • Responsible for weekly reporting and metrics as defined by Sales Management
  • 3+ years’ experience of sales support/business development experience required- with focus on driving activities that support business development
  • Must be detail-oriented with strong organizational skills
  • Experience with lead generation activities, such as telemarketing, emailing and collaborating with marketing and account teams on campaigns that lead to scheduled meetings with qualified prospects
  • Must have high energy and flexibility to work effectively in a fast-paced environment; team player; positive attitude
  • Ability to work independently and under general direction with a strong sense of motivation to succeed
  • Proficient with Microsoft applications (Outlook, Excel, Word, and PowerPoint)
  • Solid understanding of social media tools and vehicles including Linked In, Twitter, Blogs and monitoring tools
237

Sales Support Specialist Resume Examples & Samples

  • Train new agents on the OFS platform
  • Serve as liaison between carriers and Agent reps
  • Analyze and resolve pricing discrepancies as compared to carrier pricing agreements
  • Monitor and manage carrier invoices in review, unbilled, approved and posted status
  • Communicating general LTL best practices and results of disputes to the Agents
  • Dispute and/or negotiate pricing settlements with carriers as needed
  • Perform ad-hoc carrier and client billing projects
  • Manage daily case load by resolving billing disputes and closing cases promptly
  • Retrieve, upload and submit carrier invoices for payment
  • Follow up with open items including payment inquiries and billing adjustments with carriers
238

Operations & Sales Support Specialist Resume Examples & Samples

  • Ensure deliveries are completed accordingly by liaising with suppliers, vessel agents, customers and all other parties involved; and developing supplier relationships
  • Manage the Sales book to ensure all enquiries/orders are recorded and ensure accuracy of billing
  • Experience within operations / supply chain / logistics related jobs (in excess of 1 year's experience)
  • Ability to work in a flexible timetable and in a fast-paced environment
  • Fluency in English and Greek is essential; fluency in one other European language (eg French, Italian or Spanish) is highly desirable
239

Sales Support Specialist Resume Examples & Samples

  • Pricing discounts, promotion setup in SAP and SFDC
  • CRM database audits and remediation
  • Customer data quality audits and remediation
  • Lead management support
  • Testing and feedback on new tools and reports
240

Sales Support Specialist Resume Examples & Samples

  • Bachelor’s degree in business administration and relevant years of job experience in Sales Operations in a high tech company
  • Proficient with Microsoft office products including Outlook, Word, Excel and Powerpoint
  • Proven ability to provide exceptional high end customer service
  • Enjoys working in a fast paced environment
  • Should be creative, a self-starter, fast learner, detail oriented, multi-tasking and conscientious team player
241

Sales Support Specialist Resume Examples & Samples

  • Work with the sales team and our customers to design cost efficient, but compliant voice alarm solutions for projects using Honeywell products
  • Perform speaker layout and selection based on needs of building and acoustic modelling
  • Visit customers and attend sites to aid and train how to commission and trouble-shoot technical problems on voice systems
  • Assist our customers in selling and successfully delivering voice alarm solutions
  • Develop and maintain positive customer relations through the above tasks
  • Use knowledge to support creation of PA/VA literature and marketing collateral
  • Liaise with other departments to ensure efficient and effective delivery of voice projects
  • Provide PA/VA expertise and coaching to support Tech Support engineers and Sales Managers
242

Sales Support Specialist Resume Examples & Samples

  • Functions as Subject Matter Expert for all internal processes
  • Functions as Subject Matter Expert regarding ELA Program, Promotions, Skus, Products and Solutions
  • Utilizes CRM system and all necessary applications to stay abreast of all opportunities
  • Work within Citrix Order Submission System (COSS) to upload orders for processing . Work with Sales Rep and others to resolve any orders that are rejected through the system
  • Works with Sales Rep to prepare price quotations for direct to Citrix product sales
  • Functions as SME and works with Sales Rep to prepare Sales Exceptions
  • Uses pre-established procedures and guidelines to respond to requests from internal and end-user customers, partners and distributors via phone, web, and email
  • Generates complex end-user licensing and VSOE reports,
  • Assists with quotes for ISV team and resale programs, provide pricing tables for procurement analyst and ISV Field Sales
  • Provides routine analytical and administrative support for customers, and internal sales teams; such as analyzing customer inventory, determining upgrade path or other appropriate actions
  • Documents and tracks status of inquiries and coordinates appropriate responses requiring limited judgment to ensure customer satisfaction
  • Works on problems of lower scope where analysis of situation or data requires a review of identifiable factors
  • Develops and fosters alignment with sales team members as needed to close sales
  • Promotes team environment by assisting with training and development of fellow employees to enhance skills and abilities in performance of their duties
  • Generates and presents reports as directed by Management
  • Prioritizes workload in order to meet all KPIs, goals and objectives
  • 4 year degree required. Masters degree is a plus
243

Sales Support Specialist Resume Examples & Samples

  • Process Quotations according to management guidelines
  • Communicate regarding Quotation requests with the respective Territory Managers
  • All other duties as assigned to support the business need
  • 5 years’ experience in similar position and environment
  • Excellent computer skills, including, but not limited to Microsoft Word, Excel, Outlook, and PowerPoint
  • General technical knowledge of pump types, motors, variable speed drives and heat exchangers
244

Sales Support Specialist Resume Examples & Samples

  • GE Digital and Channel inquiries for a quote
  • Basic SW configuration support
  • General Pre-Sales inquiries (pricing, functionality, policies etc.)
  • Systennp
  • M Integrator contract renewals
  • Software Upgrade and Demo License Management
  • SalesForce.com Channel Partner Training
  • Partner Portal Login issue support
  • Filling in Vendor information form
  • Have high level of responsibility, dedication, organized, independent working, ability to prioritize work, operations, discipline systematic way of working. Customer focus and teamwork required
  • English is a must---written and spoken, good communication skills
  • Have the maturity to handle and own the operation of sales support
  • Need Microsoft Office-excel, word, power point/ basic computer skills
  • SFDC experience is preferred
245

Sales Support Specialist Resume Examples & Samples

  • Manage Defense, Industrial and Marine customer accounts within a manufacturing environment
  • Work with Product Managers, Engineering and Contracts Department to coordinate, answer and send quotations in response to customers' requests for quotations, proposals and information. This includes the handling of all international quoting for each product segment
  • Handle customer inquiries, issues, general questions, respond to customer calls/emails
  • Work with Product Development on pricing and product approvals
  • Follow up with all customers on quotes sent and order status requests
  • Provide support to BDM's under the Defense, Industrial and Marine markets
  • Run various reports and act as inside sales support for all needs
  • Responsible for the administration of the Salesforce Database
  • Manage editing/adding new & existing products to our price books, product descriptions, manage & maintain database cleanup
  • Answer & troubleshoot questions from sales team, working in tandem with corporate marketing personnel on certain projects, roll out of new processes, manage Aydin's sales pipeline, manage reporting, lead assignments, update won/lost business
  • Maintain Aydin Customer Account List and distribute internally on a weekly basis
  • Track leads as they come in thru the website, administer to appropriate BDM, and ensure accounts are correct in CRM database (Salesforce)
  • Compile report for Business Unit Director to present to Executive Leadership Team
  • Coordination of RMA's (return material authorization)
  • Manage weekly Major Opportunity Meetings
  • Attend trade shows occasionally to promote products
  • Arrange meetings/events, customer visits, conference rooms, luncheons and hotel accommodations when requested
246

Sales Support Specialist Resume Examples & Samples

  • Four to five years of experience in administrative and support staff activities
  • Strong reading, writing and mathematical skills
  • Advanced administrative, secretarial and clerical skills
  • Excellent verbal and written communication and grammatical skills
247

Sales Support Specialist Resume Examples & Samples

  • Complimenting a diverse team in meeting HAT commitments to customers and driving continued growth
  • Managing sales orders from booking to fulfillment including repairs, stock transfers, documents and shipping
  • Building and maintaining relationships with multiple Honeywell business units in order to put the companies assets to good use and drive Inventory Optimization throughout
  • WIP management
  • Asset management
248

Global Sales Support Specialist Resume Examples & Samples

  • 3+ years required of experience within the IT industry
  • International experience highly preferred
  • Ability to speak conversational Mandarin and Japanese, as this position will be primarily working with Asian partners globally
  • Telephone Selling Skills a plus
  • Sense of urgency with the ability to meet aggressive deadlines
  • Strong proficiency in Microsoft Excel and Outlook
  • Excellent organizational and problem-solving skills
  • Analytical with excellent follow-up skills
  • Strong customer service skills and commitment to meet or exceed customer requirements
  • Driven, team-oriented, and active participant in accomplishing team goals
249

Sales Support Specialist, Czech Speaking Resume Examples & Samples

  • You will need to be fluent in Czech (native or C2 level) and fluent English
  • Ability to cross sell and connect with customers to promote opportunities
  • Proven ability to multi task, work under pressure and diplomatic at all times
  • Ability to work in a fast-paced environment demonstrating a positive attitude to change and customer service
250

Sales Support Specialist Resume Examples & Samples

  • Consistently strive to achieve 98 to 100% accuracy regarding the data entry of all contracts, extensions, modifications, client and healthcare professional letters
  • Process confirmation letters through the SBDev system in order to confirm all assignment and contract details with all stakeholders
  • Email Client and HP letters to appropriate contacts
  • Gain the appropriate approvals from internal partners including Housing, sales leadership, Account Management, Contracts Leadership in order to verify non-standard language
  • Foster effective relationships with many cross-functional departments by leveraging exemplary customer service techniques and skills in order to retain accurate information, or explain information, regarding contracts including but not limited to Housing, Payroll, Billing, Accounts Payable, Accounts Receivable, Recruitment, Customer Service and Quality Services
  • Prioritize time and activities in order to consistently process and complete all bookings and letters within established, tight timeframes
  • Inform sales and operational leadership on the service commitments made for unique HP situations/contracts in order to evaluate company’s ability to deliver those services within margin constraints
  • Stay current on policies and procedures related to processes and customers
  • 2-5 years of professional sales experience
  • 2-5 years of professional sales experience working in an intangible, consultative sales environment