Director, Sales Support Resume Samples

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GC
G Carter
Gay
Carter
83861 Russel Viaduct
Los Angeles
CA
+1 (555) 803 4944
83861 Russel Viaduct
Los Angeles
CA
Phone
p +1 (555) 803 4944
Experience Experience
Houston, TX
Sales Support Director
Houston, TX
Heathcote Group
Houston, TX
Sales Support Director
  • Provides information to staff regarding expectations, coaches, and manages performance
  • Strong people manager to lead, motivate and develop the team
  • Manages key strategic initiatives and business sales operations improvement projects
  • Manage the direct and indirect rep, account and quota roll processes
  • Works with the recruitment team to hire the most qualified individuals to fill open positions
  • Regional and global leader with excellent focus on meeting established goals and objectives
  • Develops advanced/leading- edge technologies and/or concepts
San Francisco, CA
Director, Sales Support
San Francisco, CA
Bogisich-Sporer
San Francisco, CA
Director, Sales Support
  • Conducts annual performance reviews with team members, soliciting input from the VP, Sales and the RSMs to accurately assess performance. Provide feedback to the VP of Merchandising and Marketing and collaborates with them regarding performance of Specialists. Holds regular Specialist Business Reviews (SBR) to develop the specialist team
  • Oversees tracking of key metrics associated with sales processes and growth initiatives and maintain focus on all Key Performance Indicators (KPI’s) including net account growth, USFoods Online utilization penetration and churn
  • Contribute to creating a multi-market support organization including initial org design and ongoing review
  • Oversee a staffing, training and onboarding strategy to ensure resources are ready for deployment in all markets
  • Create a culture that reinforces efficiency and top performance for Sales Support
  • Serve as a partner and liaison to Sales leadership, field marketing, product marketing, pricing, research, to make ongoing improvements to Sales Support
  • Provides divisional feedback or assists with systems integrations with IT and CRM teams to improve sales support productivity
present
Boston, MA
Director of Sales Support
Boston, MA
Abshire-Beahan
present
Boston, MA
Director of Sales Support
present
  • Monitors staff performance, works with employees to implement goals and document progress and works with Human Resources on employee related issues
  • Provides leadership for area of responsibility, including planning, coaching, recruiting, selection, performance development, and mentoring
  • Collaborates with sales management in developing, modifying and executing sales policies, goals, strategies and objectives to achieve objectives
  • Establishes operational objectives and work plans
  • Directs resources in a cost-effective, innovative manner including assisting sales teams in effective use of resources and tools
  • Educational Assistance Program
  • Employee Assistance Program
Education Education
Bachelor’s Degree in Business With Communications Emphasis
Bachelor’s Degree in Business With Communications Emphasis
The Ohio State University
Bachelor’s Degree in Business With Communications Emphasis
Skills Skills
  • Supports the VP, Sales, in the process of creating and amending AOP. Assists in goal setting for key roles as it relates to AOP planning process, including promotion tracking and communication, and negotiating programs with customers in conjunction with the DSMs
  • Conducts annual performance reviews with team members, soliciting input from the VP, Sales and the RSMs to accurately assess performance. Provide feedback to the VP of Merchandising and Marketing and collaborates with them regarding performance of Specialists. Holds regular Specialist Business Reviews (SBR) to develop the specialist team
  • Oversees tracking of key metrics associated with sales processes and growth initiatives and maintain focus on all Key Performance Indicators (KPI’s) including net account growth, USFoods Online utilization penetration and churn
  • Coaching
  • Communication Skills
  • Leadership
  • Operational Planning
  • Operations
  • Sales Support and Administration
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7 Director, Sales Support resume templates

1

Director of Sales Support Resume Examples & Samples

  • Lead adoption and phased rollout of Sales processes and CRM tool across LAC regions to improve sales effectiveness and productivity
  • Asses training gaps and develop learning curriculum to drive the adoption and execution of Visa’s Sales methodology
  • Coordinate all implementation activities through a broad governance structure, and gain executive alignment at all levels to develop needed support
  • Measure sales force productivity through implementation of methodology./ CRM tool
  • Build business case to secure any additional funding commitment needed for system integration, application development, and tools
  • Partner with client facing teams to understand business needs and barriers and provide solutions to enable greater productivity
  • Drive tangible metrics, data integrity monitoring tools and reporting to accelerate adoption and usage
  • Document missing information/gaps in tool and suggest potential solutions
  • Create and develop output reports to promote usage of the information contained in the tool
  • Coordinate with global counterparts, share best practices and implement innovative solutions in the region
  • Share best practices with Client User groups on a quarterly basis in concert with Corp Comms
  • Playbooks and Account Reviews: Country, Account and Opportunity Plans
  • Ensure Active Cross-functional Collaboration
  • Review account plans data quality and identify areas of improvement
  • Identify and document best practices to create benchmarks and regional standards
  • Manage opportunity pipeline
  • Monitor Account Performance metrics and ensure proper reporting (including weekly reporting via Salesforce.com)
  • Bacherlo's Degree required
  • 12+ years of progressively responsible business experience with specific experience in sales, and sales operationsExperience with process re-engineering and implementations preferred
  • Practical knowledge about CRM tools (e.g. SalesForce) and sales methodologies
  • Fully bilingual (English and Spanish, Portuguese a Plus)
  • Experience in the banking/financial services sector preferably with strong knowledge of card payments industry, its products, services and technologies
  • Experience in leading, directing, and facilitating the business planning processes, together with specific change management practices to promote sales process adoption
  • Ability to define strategic needs of the business, analyze business strategies, as well as translate into potential sales effectiveness and productivity goals
  • Background in salesforce.com platform, preferably with administrative training and certification (non-developer) and understanding and use of varied App Exchange productivity tools for contract management and compensation
  • Strong management skills, appropriate to fast-paced business environment. Able to influence key members of the organization, and cultivate a high-performing team
  • Strong educational background and practical experience in customer segmentation analysis desirableExperience across multiple countries and cultures, ideally within a complex, matrix management
  • OrganizationDetail oriented
  • Experience managing data bases from multiple sources and combining them for managerial reports production
  • Strong analytical skills (ability to identify trends, tendencies, forecast, etc.)
  • Excellent communication skills with the ability to communicate complex matters in a simple manner
  • Ability to listen to people and establish partnerships with cross-functional teams
  • Strong Presentation skills (Written & Oral)
  • Strong interpersonal skills (ability to interact with several teams simultaneously)
2

Director, Sales Support Resume Examples & Samples

  • Develop a vision for the Sales Support team and implement a plan to ensure the vision is achieved. Work closely and interface with the Sales Management and Sales Support management to share ideas and facilitate the exchange of best business practices
  • Develop relationship and interfaces with external and internal customers in an effort to understand the needs of each group. Provide the desired level of service to business units while continuously improving customer experiences and driving necessary change
  • Accountable for staff development and maintenance of favorable customer relations, both internally and externally
  • Develop a strategic partnership with Senior Sales Leadership to meet revenue and profitability goals
  • Communicate with the Account Executives and Sales Managers to problem solve, troubleshoot, facilitate, and coordinate sales related activities
  • Direct Sales Support operations and leads direct reports to ensure delivery of service to external and internal customers through productivity measurements, monitoring, training, and coaching
  • Ensure a competent and motivated staff through hiring, training, supervising and evaluating work performance of employees. Performs other personnel functions in accordance with company policy and legal requirements
  • Must be able work closely with, divisional business units, supply chain, sales representatives and per diems, and Pre-K through Grade 12 customers. Responsible for recommending system enhancements, new functionality and testing as required
  • Responsible for departmental budget
3

Director, Dealer & Sales Channel Support Resume Examples & Samples

  • Oversees program implementation and tracking; develops strategy regarding sales data and metrics reporting to stakeholders (Marketing and Reporting function)
  • Develops new business, maintains dealer relationships and achieves sales targets
  • Oversees the facilitation of quotes to dealers for upgrades and asset purchases, ensures proper initial entry of application information into Canon systems and achieves contact goals through management of inbound and external sales support team
  • Establishes relationships with dealer community, pursues sales opportunities, supports dealers with training and leasing expertise and gathers industry/dealer feedback through management of outbound sales and external support team
  • Independent Channel requires more outbound calls to develop new business with additional face to face interaction
  • Bachelor's degree or equivalent required
  • 5 - 7 years management experience
  • Operates independently, with decision-making ability within broad policy guidelines
  • Must be able to travel up to 10 days per month
4

Director of Marketing & Sales Support Resume Examples & Samples

  • BS/BA in Business Administration with an emphasis in Marketing
  • 10+ years of marketing or related experience
  • 10+ years of experience in the wealth management and/or investment management industry
  • Experience in the development of HNW lead generation strategies
  • Cultural fit with Commerce (flexible, accountable, client-focused, collaborative, strong work ethic)
  • Experience managing people and multi-function projects and processes
  • Ability to manage the function, marshal resources, solve problems
  • Ability to lead and influence, but also to navigate a highly matrixed organization
  • Ability to take a disciplined and strategic approach to complex issues
  • PC skills: general PC skills, including PowerPoint, Word and Excel
5

Director, National Sales Support Resume Examples & Samples

  • Manage a team of Sales Engineers; this includes hiring, training, performance management, mid-year and year-end reviews, continued education, and accountability of the team’s performance
  • Respond to functional and technical elements of RFI’s/RFP’s/RFQ’s
  • Convey customer requirements to product management and technology teams across Cox Automotive
  • Must stay up-to-date and have in-depth product knowledge across all Cox Automotive businesses
  • Must be seen as a Trusted Advisor
  • Understands technology process and integration
  • Collaborate with internal teams on client/product objectives, requirements, and strategies to ensure the client needs are met
  • Identify, collaborate, and drive client/product opportunities
  • Support the needs of the client including analyzing and tracking requirements and enhancements, troubleshooting client issues, and tracking the resolution while focusing on increasing transactional volume growth
  • Work in close coordination with the program management and product development teams in prioritization, development, and communication of processes so that enhancements, fixes, and product changes are understood and agreed upon by all relevant parties
  • Remain informed of competitive offerings targeted at commercial clients and the positioning of Cox Automotive in the marketplace
  • Partner with the consulting teams to discover quantitative research opportunities to uncover, diagnose, understand, and implement changes to OEM, captive, and dealer strategies
  • Create technology service requests for assigned accounts
  • Commercial Account Sales: Support the inventory solutions account director while also working with contacts in retail, financial, and international groups to support client needs
  • Marketing: Enable successful communication of our value proposition to clients
  • Customer Care: Ensure customer needs are understood, issues are resolved, and requests are fulfilled to maintain a positive relationship with clients
  • Project Management: Confirm projects and programs are properly understood, documented, and supported from ideation to delivery on time and on budget
  • 7-10 plus years relevant experience in client management and/or the industry
  • Proven experience and familiarity with Cox Automotive products and services
  • A B.S. required, MBA preferred
  • 2-4 years of management experience
  • 2-4 years of leadership experience in leading a team
6

Sales Support Director MPI Resume Examples & Samples

  • Supports solution development efforts that best address customer needs, while coordinating the involvement of all necessary company resources
  • Utilize corporate and personal resources. Routine communication to National Account Teams and management through various mediums, i.e. verbal, computer and other written correspondence. Utilization of good organizational and time management skills
  • Assists National Account Managers in collecting data and developing action plans for key customer accounts. Monitor data on a continual basis to drive sales success. Communicates trends and issues pertaining to sales initiatives
  • Maintain partnerships with business unit leaders (Commercial Finance, Pricing and Contracts, Supply Chain, etc.) in order to effectively communicate MPI priorities, maintain an understanding of current business operations, and help drive development and integration of key planning processes
  • Play a key role in supporting the sales team by providing proactive support through continuous monitoring and analysis, taking a long term view on growing our business. Manage the preparation and help drive the completion of sales presentations, scorecards and other documents to ensure the sales teams is equipped to effectively complete their responsibilities
  • Coordinate and streamline information to and from the sales teams, including standardizing reporting and consistent analysis
  • Support material development and planning for customer meetings, executive presentations, internal sales team meetings and requests
  • Provides leadership, direction, guidance and mentoring to Sales Support team, including direct reports
  • Minimum of a Bachelor's degree (or equivalent) and 6 - 8 years of experience required. 8 - 10 years of experience preferred. Project management experience is required. However, a combination of experience and/or education will be taken into consideration
  • Must possess a strong working knowledge of customer accounts, products and internal departments. Understanding of project management concepts, practices, and procedures. Considered an expert within project management. Must possess working knowledge of the industry and of Mylan as a business, as well as departmental policies and procedures
  • Position directly supervises employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  • Must possess excellent analytical, written and verbal communication, interpersonal, planning, problem solving, decision making and project management skills. Must possess a strong work ethic, and have good organization and time management skills. Must have strong computer skills and be proficient within the Microsoft Office Suite
  • Periodic travel required
7

Director, Order Management & Sales Support Resume Examples & Samples

  • Provides tactical support and service management of strategic accounts, order entry and fulfillment, order quality assurance, product service delivery and project management, sales engineering and building access management
  • Initiates standards to customer experience and quality of service delivery
  • Leads change and facilitates environment of continuous process improvement, recommends changes to workflows and processes, establishes and implements technical and operational performance standards
  • Collaborates closely with Sales, Field Service, Network Operations, and Finance leaders to identify capital requisites and constraints to support region objectives
  • Ensures organization is in alignment with company and region specific policies and procedures, including compliance with all federal, state and local commission and agency rules and regulations
  • Collaborates with Legal & Regulatory to establish standard contract terms, integrate pricing and terms and conditions, remains current on changes to contract regulations and procedures, provides and completes training as required
8

Technical Director of Sales Support Resume Examples & Samples

  • 8 years of professional experience designing transformer components
  • Transformer design experience is highly preferred
  • Six Sigma Black Belt or Lean experience
  • Experience with design tools (Pro E, COMSAL, 3D modeling, etc.)
  • Demonstrated written communication and presentation skills
9

HBO Director Sales Support Resume Examples & Samples

  • 10 years sales experience dealing with national retail customers
  • E-Commerce experience is a mandatory requirement. Digital content sales experience preferred
  • Proven track record in selling to large retail customers (i.e. e-commerce, mass merchants, grocery, drug, music or video)
  • Proven history of consistently exceeding goals
  • Experience with Microsoft Outlook, Word, Excel, Powerpoint
  • Must have strong organizational, communication, and leadership skills
  • Must be detail oriented in a fast-paced environment
  • Must have the ability to work effectively under time constraints
  • Must have the ability to handle multiple tasks
10

Sales Support Director Resume Examples & Samples

  • Regional and global leader with excellent focus on meeting established goals and objectives
  • Strategic leader responsible to define the global tools and process improvements to align the global quota roll and day 1 readiness
  • Lead direct staff and matrix team members to define the opportunity for improvement in global processes, benefits and impacts to change, IT support requirements and timelines to realize results
  • Manage the regional readiness key milestones – This includes working with Corp. Planning, FP&A, HR, Compensation, GDM, and others to manage the inputs and deliverables that are key to Day 1 readiness success
  • Global owner for quota roll governance including issue control, escalation management and executive communications
  • Responsible for customer, account and sales readiness data quality
  • Advanced degree is a plus for this role with a focus in business operations and or finance
  • Strong understanding of Dell with engagement across global peers and leaders
  • Strategic understanding of COIN$/Sales Compensation/Metric Plans/ Reporting
  • Strong problem solving and analytical skills and able to translate this into actionable instruction for direct and matrix team members
  • Attention to staff detail and the ability to deal with global solutioning ambiguity
  • Excellent time management and work prioritization, ability to multi-task as needed
  • Excellent interpersonal skills and ability to work collaboratively in a global environment
  • Strong Intellectual Horsepower – ability to learn new tools and processes quickly across our global Sales environments
11

Director, Sales Support Resume Examples & Samples

  • Manages multiple sales support areas which may include broker call center, sales training and technology, broker administration, proposals, product development, or material distribution
  • Leads advanced solutions and strategies to all internal and external sales. Identifies best practices and implements processes
  • Develops sales support and NLT business unit business and strategy plans
  • Identifies national and market specific sales strategy opportunities through strategy evaluation practices
  • Initiate, manage and execute market specific or national initiatives and projects in a leadership capacity on behalf of NLT
  • Responsible for all NLT reporting (CII Reporting, Client Analytics, Sales Reports – pipeline, close ratio, win/loss, market share, etc.) and CRM tool (Salesforce)
  • Responsible for guiding and leading sales and account management with individual case strategy plans to win and/or retain business
  • Hires, trains, coaches, counsels, and evaluates performance of direct reports
  • Requires a BA/BS; 8 years of leadership experience; or any combination of education and experience, which would provide an equivalent background. Health/managed care experience required
  • Excellent tactical planning, organizational, and negotiating skills required
12

Sonicwall Sales Support Director Resume Examples & Samples

  • Influence program design and deliver new program elements to meet business objectives
  • Collaborate with sales leadership to develop partner capacity planning models
  • Work cross-functionally and across regions to drive new channel business processes and improve our partner’s overall experience
  • Optimize and automate partner lifecycle, including Acquisition, Development, Retention and off boarding
  • Work with sales leadership and channel ops administration to establish controls and effective partner audits
  • Ownership of Deal Registration Program and Process; continuously, clearly and passionately advocate for channel partners within corporate
13

Director of Sales Support Resume Examples & Samples

  • Typically requires at least 15+ years experience in a sales support and/or sales operations role supporting bankcard products, operations or services
  • Previous Visa experience or in-depth knowledge of Visa DPS processing systems, products, services and customers is preferred but not required
  • Experience with web-based content management and/or sales enablement software applications are highly desired (e.g. SalesForce, MS SharePoint)
  • Excellent verbal & written communication skills to communicate and respond to complex client requests
  • Ability to work creatively with strong problem solving skills and the ability to collaborate with Sales, Account Management, Product and Legal teams
  • Demonstrated ability to organize and synthesize content from multiple sources into compelling, cohesive responses for inclusion in our client RFP responses
  • Advanced proficiency with MS tools including Excel, Word and PowerPoint
  • Project management skills with trouble shooting/problem solving skills required (specific sales experience a plus)
  • Ability to multi-task and prioritize work with a strong attention to detail
  • Capable of working independently and as part of a team
  • Proven critical thinking skills and above average attention to detail
14

Sales Support Director Resume Examples & Samples

  • Manages projects or customer relationships of critical importance
  • Develops advanced/leading- edge technologies and/or concepts
  • Creatively and strategically supports key business objectives
  • Participates in guiding sales operations strategy, and determine priorities affecting immediate operations as well as having company- wide impact
  • Manages key strategic initiatives and business sales operations improvement projects
  • Develop budgets, schedules, and performance requirements
  • Applies influence and negotiation skills to influence business results
  • Drives coordination with cross functional teams internal and externally
  • Leads team to solve complex and abstract problems without precedent
  • Establishes focus for Sales Ops team
  • Minimum 10 years working experience in Sales Operations or Consumer Retails related job scope preferably in an MNC and from IT industry
  • Other attributes successful for the role include being results driven, proactive, customer focused and thrive in fast paced business environment
15

Area Director, Sales Support Resume Examples & Samples

  • Professional experience in Sales or Restaurant Operations/General Management strongly preferred
  • Up to 25% overnight travel required to participate in trainings, meetings, or other company events
  • Proven experience and effectiveness in leading and managing others required
  • Strong, solid understanding of sales processes is required
  • Must be able to provide direction to people who do not have a direct reporting relationship and influence people across several departments
  • Ideal candidate has experience that includes collaboration in a functional matrixed environment and virtual leadership across multiple sites
  • Strong analytical capabilities and a natural curiosity for connecting data to the operation to improve sales and drive profit growth though analytical insight
  • Self starter with a strategic thinking mindset
  • Must be able to utilize data to develop ideas and deploy resources to drive results
  • Must possess excellent communication and interpersonal skills, as well as strong organization and prioritization skills and the ability to work independently
  • A working knowledge of Microsoft Office programs Word, Excel, PowerPoint, is required
  • An advanced knowledge of Excel is preferred
  • Knowledge of Merlin, Discoverer and Salesforce.com is preferred
16

Director, Sales Support Resume Examples & Samples

  • Working with the VPS, District Sales Manager (DSM) and Vice President of Merchandising and Marketing, allocates sales support and Specialist resources against highest growth opportunities, retention and penetration then tracks results in Sales Force Dot Com (SFDC) Customer Relations Management. Works closely with the VP of Merchandising and Marketing and Regional Category Manager (RCM) to understand and support Category Management initiatives. Deploys the Specialists to the highest level potential growth and retention opportunities within the Area and tracks the effectiveness after the visit
  • Collaborates with sales leadership on the DSMs Work With process by identifying specific sales opportunities and actions for the TM’s. Monitors and reviews activity and coaching notes to assure the development of the Area sales team into a world class Sales team. Assures consistent, positive customer experience through implementation of the Service Model
  • Defines, tracks and supports the migration process to US Foods Online. Utilizes the Predictive Analytics Retention process to support the Area to identify customers at risk. Creates, tracks and implements a retention strategy enlisting TM, DSM and sales leadership engagement
  • Collaborates on current strategic initiatives with Area leadership and helps to define the Area strategy on these initiatives through the Resource Prioritization Meeting (RPM). Additionally the DSS provides results of all ongoing initiatives
  • Leads and manages the Area sales support team, including participation in recruiting to ensure that the team is staffed with the talent and expertise to support TMs. Works with the VP of Merchandising and Marketing to identify coaching needs to improve the skill sets of the sales support team members. Works in the field with the sales support team to develop sales skills and customer presentation skills
  • Supports the VP, Sales, in the process of creating and amending AOP. Assists in goal setting for key roles as it relates to AOP planning process, including promotion tracking and communication, and negotiating programs with customers in conjunction with the DSMs
  • Conducts annual performance reviews with team members, soliciting input from the VP, Sales and the RSMs to accurately assess performance. Provide feedback to the VP of Merchandising and Marketing and collaborates with them regarding performance of Specialists. Holds regular Specialist Business Reviews (SBR) to develop the specialist team
  • Oversees tracking of key metrics associated with sales processes and growth initiatives and maintain focus on all Key Performance Indicators (KPI’s) including net account growth, USFoods Online utilization penetration and churn
17

Director of Sales Support Resume Examples & Samples

  • Monitors staff performance, works with employees to implement goals and document progress and works with Human Resources on employee related issues
  • Directs resources in a cost-effective, innovative manner including assisting sales teams in effective use of resources and tools
  • Establishes operational objectives and work plans
  • Collaborates with sales management in developing, modifying and executing sales policies, goals, strategies and objectives to achieve objectives
  • Provides the support sales teams require to be successful including lead generation, presentations, RFP processes, prospect assessment, contract administration and sales production analysis
  • Participates in Identifying critical market segments through market research and competitor analyses
  • Monitors client survey results to ensure positive client relationships and satisfaction and responds to any negative criticism
  • Implements and executes sales support policies and practices
  • Requires strong management, organizational, team building, coaching and mentoring skills
  • In-depth knowledge of FIS products and services and business operations
  • Execution focus, ties tactics to the overall strategy and is focused on delivery within set timelines
  • Manages the political landscape and keeps the teams focused on strategic priorities
  • Skill in productivity, process optimization, planning, and workload management
  • Organizational Agility, relates and works productively with teams from sales to product management to technology
  • Requires the ability to establish and maintain effective working relationships and the ability to interact effectively with all levels of personnel and management across technical and business functions across FIS as well as client/partner organizations
  • A fair amount of travel may be required
  • Counsels sales leadership in organization, territory and team structures
  • Drives the usage, adoption and enhancement to the sales automation tools
  • Works with sales resources to allocate sales quota across territories and resources
  • Identify and manage new technologies, methods and processes that drive sales effectiveness
  • Manages pricing authority in the field, helps define and manage discount levels permitted by role type and owns the exception process
18

Bioprocess Upstream Sales Support Director Resume Examples & Samples

  • Build a technical bio-process pre-sales team to support the Asia sales account managers
  • Deep analysis of the processes surrounding product delivery and support
  • Build and execute a solid training plan for customers and sales staff regionally
  • Coach and develop internal technical talent within the team across Asia
  • Cement and enhance relationship with Fast Trak teams and assets around Asia
  • Co-ordinate and leverage the Singapore Dry Powder Media facility
  • Develop and deliver product training to customers on equipment use, monitor customer installations of BioProcess equipment within assigned territory/region to improve customer satisfaction and maintain customer relationships
  • Sharing knowledge and perform training of local Applications Specialists as well as team members
  • Support pre-sales and onboarding of new accounts: design and implement bio-process technology and application-related tools that complement the commercial sales process, build support structures that help customers to position bio-process solutions in their work flows
  • Anticipate and evaluate upcoming product and support challenges based on ongoing in-depth user experience assessment; proactively address challenges in continuous discussions with sales, production, supply chain, and the customer
  • Business excellence: optimize delivery and support processes, considering customer needs, demand planning, and production capabilities; establish performance dashboard in collaboration with the supply and production side
  • Minimum of 10 year’s technical support experience in specific required areas or at least 3 years commercial applications experience with demonstrated successes in high level customer interactions and sales scenarios
  • Willingness to travel at least 50% within your specified geographic region with occasional overnight stays
19

Director Sales Support & Account Management Resume Examples & Samples

  • Requires a bachelor's degree or equivalent and at least 6 years of related experience (to include at least 3 years of direct leadership experience preferred)
  • Must have resident and non-resident life and health license(s) or obtain within first 3 months of employment
  • Previous financial services experience preferred
  • Advanced knowledge of group benefits (working directly with dental, disability, and/or life insurance) preferred
  • Must have excellent leadership, coaching, decision-making, interpersonal, problem solving, presentation, analytical, and verbal and written communication skills
  • Requires ability to develop effective relationships and motivate producer behavior
  • Ability to maintain confidentiality is essential
  • Must have basic computer skills (specifically Word and Excel)
  • This position will spend some time out of the office in face-to-face contact with customers and brokers
  • Some travel may be required, including overnight stays (5%)
20

Director, MES Sales Support Resume Examples & Samples

  • Develop and implement strategy within Enterprise Sales Support to drive revenue growth and to deliver a superior customer experience
  • Responsible for directing a team that supports, location pre-qualification, lead generation, quoting, survey and order generation, sales force database management, and reporting
  • Responsible for directing a team that supports Lifecycle operational and implementation management for a defined base of National and Strategic clients
  • Collaborate with various functional teams to drive a cohesive lifecycle support model (i.e., Sales, PMO Engineering Finance, Legal, Marketing and Product)
  • Directs management and individual contributors who act as a key members of the Client Services team
  • Partners with Sales Team leaders to identify key reports, functionality and system tasks to best support the sales process and improve efficiencies
  • Develop a metrics based system to measure both team members by and sales activity
  • Develop and maintain knowledge of Comcast services, products, systems and capabilities
  • Reviews marketing plans to ensure maximum sales volume is at minimum cost for all lines of business
  • Partners with Product Sales Team leaders and marketing management to identify key reports, functionality and system tasks to support the
21

Director Sales Support Resume Examples & Samples

  • Hands-on experience in a subject matter expert role in the Engineering area is required
  • Previous experience in a customer-facing organization
  • In-depth knowledge of Radio Engineering solutions, products and technologies include Mobile Backhaul, Fronthaul, Microwave, IP/Ethernet network interfaces, services, features, protocols, QoS, O&M, KPIs, and network performance
  • Solid understanding of RAN technologies of 2G/3G/4G, related standards and technology evolution (3GPP etc.)
  • Excellent knowledge of both competitive and industry IP/Ethernet technologies
  • Industry Knowledge of evolving 5G, IP Broadband and converged technologies, vendors, competitors, and service partners
  • A good understanding of end-user applications and their impact on the overall network performance
  • Knowledge with devices and radio networks is a plus
  • Demonstrate business development, creative mindset with the ability to effectively present business driven topics, offers, and services to customers at all levels, demonstrating the value of the proposed solution
  • 5+ years previous experience working as a Solution Architect or Solution Manager. Past experience working in a direct customer-facing role with related pre-sales responsibilities is required
  • Excellent communication skills, team player attitude and ability to build a trustworthy and lasting relationship with the customer, Customer Units and other internal organizations is necessary for this position
  • Strong presentation skills are required in order to successfully secure the Ericsson portfolio in the market place
  • Ability to listen and negotiation skills are essential
  • Problem Solving & Strategic Thinking
  • Customer Insight
  • Consultative Selling Skills, willingness to travel to customer locations as needed
  • Negotiation & argumentation Skills
  • Knowledge and background in Radio and Transport Engineering
  • University degree in Business or Engineering, Master’s degree would be advantageous or equivalent working experience
  • Minimum 5 years in leadership positions for job stage 7 & upwards
22

Director, Sales Support Resume Examples & Samples

  • Work closely with senior sales leadership to define the optimal performance measurements and other requirements to ensure reliable and effective support is being provided to Sales
  • Contribute to creating a multi-market support organization including initial org design and ongoing review
  • Oversee a staffing, training and onboarding strategy to ensure resources are ready for deployment in all markets
  • Create a culture that reinforces efficiency and top performance for Sales Support
  • Serve as a partner and liaison to Sales leadership, field marketing, product marketing, pricing, research, to make ongoing improvements to Sales Support
  • Provides divisional feedback or assists with systems integrations with IT and CRM teams to improve sales support productivity
  • Ongoing monitoring and improvement of total services offered. May be required to present to senior organizational leaders and assist with budget proposals and long term planning at the Divisional level
  • 5-8 years of previous experience supporting a team of sales, advertising or marketing professionals
  • Demonstrated expertise in business planning, analysis, large scale project management as well as driving productivity initiatives
  • Expertise in managing and leading cross-functional teams, resource planning, budget and quality control
  • Knowledgeable in developing and delivering business presentations to influence and inform decision making to senior management
  • 5-8 years of work experience preferably in the cable television, digital and/or advertising industries
  • 5-8 years leadership experience in a sales operations, business planning or sales management role
  • Expertise in successfully managing large projects and large field based teams is preferred
23

Director Carrier Sales Support Resume Examples & Samples

  • Leads the ordering, revenue assurance and service management teams for COX Business Carrier accounts
  • Manages all aspects of the relationships with COX Business Operations, COX Business Markets, Cox Communications Technology and the Enterprise Customer Support Center to ensure teams are meeting Carrier customer needs
  • Evaluates current processes, procedures and overall metrics for improvement
  • Leads change and facilitates environment of continuous process improvement, establishes and implements operational performance standards
  • Participates in discussions with Technology on Future State “solutions” for order management toolset and leads projects of major importance to overall business revenue and operational goals (i.e. COE, Carrier Future State)
  • Prepares monthly scorecards for Carrier customers, reviews quarterly, attends executive reviews and initiates performance improvement plans when warranted
  • Partners with Cox Business Carrier sales leaders to initiate unique ordering and billing processes on an ICB basis for certain MSA agreements
  • Contributes to budgeting, forecasting, and long range planning
  • Analyzes business and resource requirements, metrics, discounts, churn, sales and revenue attainment and ensures operational goals are tied to strategic business short and long term objectives
  • Provides for reporting and analysis to assess performance and reliability of order quality and fulfillment, time-to-install, on-time delivery, churn and revenue assurance
  • Executive level escalation on order status, installation issues and severe or chronic outages
  • Collaborates with Legal & Regulatory to review contract amendments, reviewing processes noted as well and terms and conditions, remains current on changes to contract regulations and procedures
  • Presents information and provides analysis to advise and support decision making for Vice President of Cox Business Carrier on strategic Carrier accounts
  • Demonstrates enterprise wide thinking by collaborating across markets on special projects, strategic business planning and initiatives, and implementing best practices to drive performance to meet or exceed customer and business expectations
  • Provides continuous feedback to the team regarding performance to metrics and goals
  • Strong financial business acumen. Excellent analytical skills
  • Excellent presentation and written and verbal communication skills to work effectively with teams throughout organization
24

Director, Sales Support Resume Examples & Samples

  • Reviews incoming requests (new/growth RFPs/RFIs and proactive quotes) for strategic and capabilities match and assigns proposal writer(s)
  • Assesses likelihood of success versus resource allocation and, working in concert with Senior Director of Sales Operations, makes quote/no quote decision
  • Partners with Sales to develop proposal response strategy
  • Cultivates critical relationships across the organization (Sales, Service, Product, Marketing, etc.) and within the broker/consultant community, as needed
  • Analyzes competition and competitive position and adapts business model to meet emerging market needs
  • Conveys ActiveHealths value proposition and business objectives to internal organization and external constituents
  • Oversees development and delivery of proposals
  • Provides market insights and input into product design
  • Builds and guides high performing diverse workforce
  • Manages all HR related functions of the team (staffing, motivational and training)
  • Aligns resources to support achievement of Key Performance Metrics
  • Works collaboratively with other segments on RFP support initiatives
  • Takes leadership role on strategic initiatives to improve processes and implement workforce efficiencies
  • Negotiates internally with other business areas to ensure appropriate alignment of resources
  • Monitors and analyzes RFI/RFP activity and identifies opportunities to enhance productivity
  • Operationalizes overall direction from senior management (translating applicable business plan into everyday activities and operations)
  • Works collaboratively with Legal on contract review process to ensure we can operationalize
  • Leads development of portions of the response on some complex RFP responses
  • Minimum 7-10 years sales/sales support experience, preferably within industry
  • Demonstrated success in leading a team
25

Director, Order Management & Sales Support Resume Examples & Samples

  • 10 + years of experience in related field (i.e. Sales Operations, Carrier Management, Revenue Assurance etc)
  • Thorough knowledge and background in Sales Support, Order management and revenue and dispute processes
  • Proven history of successfully delivering results through partnerships with other teams and leaders
  • Excellent presentation (written and verbal) communication skills to work effectively with teams throughout organization
26

Director, Sales Support Ccbs Resume Examples & Samples

  • Perform management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority
  • Drive the effective performance of all subordinate CCBS teams, drive accountability in direct reports and provide guidance on strategies to maintain or improve performance metrics. Set and monitor service levels and performance metrics for leaders of the CCBS teams (e.g., document generation cycle time, deficiencies within work volumes). Conduct ongoing monitoring and improvement of services provided. Lead efforts to optimize technology and process to improve sales support quality and productivity
  • Manage the automation of transactional work performed in creating documents, ensuring business processes are accurately documented. Direct the team of individuals writing software capable of automating tasks to identify new processes to automate. Strategically plan and drive value to the organization around process and technology optimization; this includes leading system conversion activities
  • Intervene with downstream partners directly (e.g. communicating directly with benefit coding and product leaders) to rectify issues affecting service level agreements as they are escalated from managers. Work with director peers across legal, product, operations, Sales, etc. to drive ongoing improvements to sales support
  • Work with leaders in Government and Commercial Markets , Product, Legal and Compliance to optimize processes requiring the creation of documents, driving toward efficiency and accuracy, requiring minimal manual quality control. Lead strategic planning and activities to manage complex projects; some projects will be highly customized for strategic clients; other projects will have executive level visibility due to federal/state regulations and strict compliance deadlines
  • Work with the CCBS legal/compliance liaison to understand any necessary updates to legal documents, and communicate changes to leaders of CCBS teams. Monitor federal and state legislation/mandates which will affect document delivery. Create plans and lead implementation efforts around new compliance rules around contracts, agreements and other critical customer documents
  • Sponsor projects (i.e. provide day-to-day guidance) run by the Center Of Excellence to drive root cause corrective actions and champion recommended changes. Identify and communicate opportunities for improving processes performed by CCBS teams to the Sales Operations Center Of Excellence Leader
  • High School Diploma/GED
  • Bachelor's Degree in Business Administration/Management
  • 1 - 3 years of experience in Benefits Administration
  • 1 - 3 years of experience in Communications
  • 7 - 10 years of experience in Contract Administration
  • 7 - 10 years of experience working in Cross-Function Project Teams
  • 10 - 15 years of experience working in the Health Care Industry
  • 1 - 3 years of Operation Excellence experience
  • 1 - 3 years of Strategic Planning experience
  • Contracts Administration
27

Director, Sales Support Resume Examples & Samples

  • Set and monitor service levels and performance metrics for leaders of the renewals and proposal team (e.g., average renewal cycle time, client set-up accuracy). Monitor the performance of Renewal and Proposal teams, drive accountability in direct reports and provide guidance on strategies to maintain or improve performance metrics. Responsible for resource allocation throughout the year and critical periods where broker incentives are promoted. Oversee day to day effectiveness and productivity of the team. Lead opportunities to optimize technology to provide impactful support to valued and complex clients
  • Intervene with downstream partners directly (e.g., communicating directly with ICIS coding leaders) to rectify issues affecting service level agreements as they are escalated from managers. Communicate persistent issues affecting the Renewals and Proposals Teams to the Sales Operations Center of Excellence (COE)
  • Lead Sales Transparency meetings designed to: manage the status of all clients as they progress through the end-to-end sales cycle, recognize clients which are experiencing issues in the process, and identify the proper corrective action required to resolve complex issues
  • Sponsor projects (i.e., provide day-to-day guidance) lead by the Center Of Excellence Leader to drive root cause corrective actions and champion recommended platform changes. Serve as a collaborative leader and partner with Sales, Product and Operational directors to make ongoing improvements to Sales Support
  • Direct the Sales Operations Reporting Analyst to ensure data is collected for the sales transparency meetings, intervening as necessary to ensure appropriate data collection. Lead reviews to analyze data and emerging trends to set direction for internal teams an drive meaningful change for the benefit of sales/clients
  • Contribute to the annual strategy for the Sales Operations function as a member of the VP of Sales Operations leadership team. Lead the overall strategy and direction for Sales Support. Work closely with senior Sales Leadership to provide optimal performance
  • Coach and mentor Renewal and Proposal team leaders, as well as high-potential individual contributors. Make decisions on the hiring of direct reports, including exercising the authority to terminate employment when necessary
  • 1 - 3 years of Communications experience
  • 7 - 10 years of experience working in Cross-Functional Project Teams
  • 10 - 15 years pf experience working in the Health Care Industry
  • 7 - 10 years of Leadership experience
  • 3 - 5 years of Operational Excellence expereince
  • 7 - 10 years of Quality Improvement experience
  • 3 - 5 years of Sales Support experience
  • Operational Planning
  • Sales Support and Administration
28

Senior Director, Sales Support Resume Examples & Samples

  • Direct all day to day and planning functions for a specified Sales Center
  • Provide leadership and enhanced problem solving skills, as well as, effectively coach, train and motivate a diverse sales organization toward reaching the growth objectives
  • Supervision of Director, Sales Managers, Supervisors and Sales Staff providing direction for recruiting, training, coaching, motivation, monitoring and scheduling strategies
  • Develop and implement an annual telesales plan, including department goals and compensation programs, with monthly and quarterly updates and contingency plans to ensure optimization of sales
  • Lead the development and implementation of a positive winning sales culture
  • Constantly evaluate and communicate sales, P&L, and operational results and provide immediate feedback and direction to Sales Managers, Supervisors and Representative
  • Work with Workforce Management and Telecom teams to optimize scheduling and call routing to maximize sales performance
  • Constantly work with teams to identify and implement tactics to increase sales performance including scripting changes, IVR and Call Routing changes, offer changes, incentive programs, etc
  • Prepare department budget and be accountable for meeting budget guidelines. P&L Responsibility for department
  • Along with VP Telesales, set quantitative and qualitative standards and goals; monitor daily/weekly/monthly progress and report to senior management/corporate on results
  • Resolution of escalated customer inquiries and complaints
  • Operates among the members of Telesales leadership
  • MBA Preferred - Business Administration, Marketing, or Sales
  • Bachelor's degree (B A) from four-year college or university
  • 7-10 years successful Sales Management, 7-10 years call center sales experience preferred
  • Ability to perform functions of Supervisors, as well as, delegating authority to carry out work of the unit to subordinate Supervisors
29

Sales Support Director Resume Examples & Samples

  • Lead and consult the ongoing development, plans/test to improve the effectiveness and efficiency of marketing efforts and refinement of processes that support business-to-business and business-to-personal sales activities of the following business lines
  • Responsible for supervising a team of employees who manage marketing technology and programs that support sales management/development. This includes: customer relationship management, marketing content, and consumer marketing systems
  • Works with the recruitment team to hire the most qualified individuals to fill open positions
  • Provides information to staff regarding expectations, coaches, and manages performance
  • Works with department staff on skills and career development
  • Bachelor’s Degree in Marketing or equivalent combination of education and experience
  • 5-7 years of applicable marketing experience
  • Demonstrate a balance of strategic planning, analytical, reasoning, and creative skills
  • Proven ability to handle multiple projects simultaneously with a high level of accuracy and within tight schedules
  • Articulate, possessing strong verbal and written communication skills
  • Ability to be proactive, forward-thinking, and resourceful
  • Ability to build relationships and work collaboratively with co-workers, internal clients and vendors at all levels
  • Able to work both independently, and as part of a team
  • Proven ability to develop, maintain budgets and critical paths, adhering to tight timelines
  • Worked in changing, high growth environments; comfortable with ambiguity and working in matrixed organizations
  • Strong proficiency in computer applications relevant to Marketing, including Excel, PowerPoint and Word
30

Director of Sales Support Resume Examples & Samples

  • Setting priorities, motivate, and support the teams
  • Optimising the department resources to ensure people are working in the highest value projects (win possibility and value). Focus on continuous improvement of own department
  • Make sure the pricing strategy is followed
  • Solid experience from direct sales organisation, preferably BTB
  • Experience from some kind of design environment is preferable, as a strong understanding of the tools and the business importance is key. Need to understand the design part of the sales process, however no need to be able to use design technology
  • College education—Bachelor’s/Master’s degree strongly preferred
31

Exec Director Sales Support, COE BT&S Resume Examples & Samples

  • Bachelor's degree in Business, Economics, Engineering or similar focus
  • Minimum of 15+ years’ experience in operations, engineering, sales or similar discipline driving a successful COE Network supporting a large global business
  • Strong understanding of pre & post sale engineering practices, process driven and able to drive consistency in complex global situations
  • Strong leadership skills including the ability to operating successful with a matrix organization. Candidate must be able to lead and drive results across the matrix
  • Excellent analytical and interpersonal skills with strong problem solving capabilities
  • Exceptional strategic thinking and execution capability