Sales Support Manager Resume Samples

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N Lesch
98272 Douglas Land
+1 (555) 924 4022
98272 Douglas Land
p +1 (555) 924 4022
Experience Experience
10/2014 present
Houston, TX
Customer & Sales Support Manager With German
Houston, TX
Customer & Sales Support Manager With German
10/2014 present
Houston, TX
Customer & Sales Support Manager With German
10/2014 present
  • Is complying with the protection instructions against the fires establish by company management
  • Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency
  • Performs additional activities related to department’s activities as assigned by managers
  • Manages offering and pricing updates for all Bus
  • Provide consultancy on product offering and pricing
  • Manage offering and pricing update across BUs and coordination across regions
  • Provide B2B solution consultancy (no B2Bi)
12/2009 06/2014
Detroit, MI
Regional Sales Support Manager
Detroit, MI
Regional Sales Support Manager
12/2009 06/2014
Detroit, MI
Regional Sales Support Manager
12/2009 06/2014
  • Overseeing the daily roles and supporting ongoing project work for the Sales graduate(s)
  • CoR programme spend tracking, accrual management and performance against target analysis
  • Complete control and management of regional new car, used car and Ex-fleet car sales performance forecasting both internally within the team and externally to key departments and management personnel
  • RRMC new vehicle ordering to include SMS quota management, production steering and maintenance of dealership quota plans to drive orders
  • Regional inbound dealership and customer enquiry management via email and direct contact, this also includes management of a dedicated urgent dealership sales enquiry telephone hotline
  • Control, manage, track and communicate via effective means YTD performance on topics that include but are not limited to, Retails, Wholesales, Bespoke, CoR, Provenance
  • Dealership bonus payment management, payment or hold of back end 5% bonus based on defined criteria as set in the beginning of the year
04/2006 06/2009
Boston, MA
Sales Support Manager
Boston, MA
Sales Support Manager
04/2006 06/2009
Boston, MA
Sales Support Manager
04/2006 06/2009
  • Create, manage and report, key department metrics to manage the team effectively and in alignment with the goals of the Division
  • Develops marketing strategies that assist the Territory Managers in promoting Caterpillar Financial Services products
  • Develop implement, and manage comprehensive projects in addition to people management responsibilities
  • Provide quality assurance for Proposal Team through ongoing evaluation of produced materials and make recommendations for improvement
  • Understand and work to improve the workflow for all lines of business
  • Helps to develops strategic business/sales plans, maintains sales records in our sales Customer Relationship Management tool
  • Support field participants and field management through analysis/research of targets and performance, training, communication and presentations
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Clark Atlanta University
Bachelor’s Degree in Business
Skills Skills
  • Basic knowledge of assigned geographical area, competitive market, banking operations and U.S. Bancorp’s products and services
  • General knowledge of the bank’s sales and marketing program
  • Strong analytical, decision-making, and creative skills
  • Good organizational and project management skills
  • Ability to influence and persuade others
  • Excellent presentation, verbal and written communication skills
  • Considerable knowledge of the Payment Processing Industry
  • Excellent organizational, managerial and project management skills
  • Well-developed customer relations skills
  • Excellent interpersonal, verbal and written communication skills
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Sales Support Manager Resume Examples & Samples

  • Develop, coordinate and support sales initiatives that will enable Global Commercial Card to meet their business goals
  • Understand existing sales processes; work to improve and align them across regions
  • Define sales metrics that are critical to success, build the process and behaviors to get them
  • Be a primary contributor to Commercial Bank and Business Bank updates to support cross line of business and partner reporting needs
  • Drive improvements in existing application to produce analytics on sales team performance
  • Support controls and compliance related requests as needed, including report development, sales process training and documentation
  • Develop and track Key Performance Indicators for the business unit
  • Team member and contributor to the quarterly middle market sales compensation process
  • A college degree is required. Preferred discipline in quantitative, business or finance
  • Minimum of 5 years of related analytic and/or sales support experience (financial services preferred)
  • administration experience is HIGHLY desired
  • Highly proficient in Excel, and Powerpoint
  • Ability to understand the problem/opportunity gather the required information, perform analysis and present concept to senior leadership
  • Demonstrated project management skills required
  • Ability to develop strong working relationships with sales teams, our partners and peers
  • Effective oral and written communications skills and good presentation skills
  • Ability to multitask, prioritize and manage to multiple deadlines
  • Willingness to contribute in a team environment

Citigold Sales Support Manager Resume Examples & Samples

  • Demonstrated ability to lead, motivate, inspire others and manage through influence
  • Focused on achieving business goals
  • Applies resourcefulness and originality to problem analysis and resolution in complicated situations

Sales Support Manager Resume Examples & Samples

  • Three to five years of sales and marketing experience in the financial services industry
  • Basic knowledge of assigned geographical area, competitive market, banking operations and U.S. Bancorp’s products and services
  • General knowledge of the bank’s sales and marketing program

Client Sales Support & Price Desk Manager Resume Examples & Samples

  • Three to five years of experience in mortgage servicing or operations activities
  • Two or more years of supervisory/management experience
  • Thorough understanding of all aspects of mortgage lending, servicing or operational policies and practices
  • Well-developed knowledge of human resources functions

Bp Sales Support Manager Resume Examples & Samples

  • Serve as primary liaison between client and Synchrony Financial in regards to project management
  • Establish and maintain relationships with key client decision makers
  • Partners with Functional support teams to represent Sales strategy on key initiatives
  • Monitor progress to Synchrony Financial goals & proactively identify areas of opportunity
  • Monthly operating reviews & portfolio performance reviews w/ client
  • Provide value added analysis & reporting to client to evaluate & drive program performance
  • Minimum of 2 years’ experience in an external market/client facing role with a proven track record of being able to drive growth and develop strong partner relationships
  • Strong marketing, creative and analytic skills
  • Proven ability to influence corporate decision makers; strong negotiating skills

Sales Support Manager Resume Examples & Samples

  • Coordination of office supply inventory,
  • Staff system access – Coordination with CTI to ensure staff have accesses to applicable technology to function effectively, both hardware and software
  • Coordination with Building Management regarding building access
  • Staff on-boarding and terminations – Liaison with HR
  • Bachelor’s Degree required in Business Management, Finance, and/or related field Knowledge and understanding of the banking service industry
  • Bilingual in Spanish and/or Portuguese required; Trilingual preferred
  • Strong knowledge of banking operations and regulations
  • Must be able to know and identify client’s needs in order to offer a superior service experience
  • Ability to prioritize multiple complex issues
  • Must be up-to-date on compliance matters
  • Proven ability to manage teams in all levels of supervisory responsibilities - performance management, career development, process improvement, etc
  • Ability to evaluate critical situations and know what needs to be escalated to Senior Management and know critical escalation points within the business
  • Ability to represent the business with strategic planning and implementation throughout the organization

Customer & Sales Support Manager With Dutch Resume Examples & Samples

  • Guide Sales in the setup of new catalogue structures
  • Pricing approval in line with delegations
  • Drive product catalogues setup & maintenance in line with Sales
  • Coordinate catalogue maintenance & customer quote documents
  • Knowledge of IT hardware is a plus
  • How to maintain Customer satisfaction
  • How to handle Customer calls
  • Languages: English- Conversational & Dutch - Native/Bilingual level (AS A MUST)

Sales Support Manager Quotes & Orders Sales Operations Secure Works Resume Examples & Samples

  • Manage day-to-day activities of Quote Support team to meet and exceed service level agreements to support the sales process for all sales segments
  • Interact regularly with sales management to drive successful quotes for largest opportunity sales and to gather feedback on team performance
  • Develop a strategic initiatives roadmap to drive scale and overall improvement in the quoting process in order to support a sales organization growing in size and complexity. Roadmap to be built working in collaboration with international business stakeholders
  • Drive the implementation of initiatives on the strategic roadmap, working cross functionally to achieve the development, implementation and adoption of such initiatives
  • Develop strong cross functional relationships with sales, sales management, IT, product, marketing, finance and training to effectively collaborate with business stakeholders and represent all business needs during quote creation
  • Develop expert level of awareness of all sales segments use of technology platforms and sales process and knowledge of all systems and tools used in the sales process, from lead generation to service delivery
  • Maintain fully staffed team; recruit top talent and lead the development of existing team members to achieve higher levels of performance. Manage team according to Dell SecureWorks best practices

Sales Support Manager Merchant Sales & Solutions Resume Examples & Samples

  • Directly support senior sales staff on their areas of responsibility
  • Support tracking and implementation of annual functional sales goals and account plans; assist in activities related to clients
  • Work closely with cross functional teams to understand all products and services available to merchants and help develop sales messages and collateral customized to that merchant
  • Understand the merchant landscape, business (including payment strategy) and provide sales support to help grow the Visa business
  • Actively participate and/or lead various ad-hoc internal projects, as assigned
  • Bachelor’s degree required; a minimum of 4 years business and/or sales experience, preferably in the payments industry
  • Excellent written and verbal communication skills with the ability to establish effective strong internal cross functional and external client relationships
  • Must be detail oriented, self-starter and accustomed to project work with tight deadlines
  • Strong proficiency in Microsoft Word, Excel, and PowerPoint
  • Knowledge of payments network, transaction flows and merchants preferred
  • Travel 25% of time
  • Ashburn, Foster City or Wilmington office

Tpa Sales Support Manager Resume Examples & Samples

  • Manage sales support team
  • Develop/maintain/upgrade on-boarding process and ongoing support tools to help tpas work efficiently and easily with TRS
  • Work with IT, Operations, the Sales Organization and the TPA Community on projects and process improvements
  • Work with the TPA DMs to identify opportunities to raise TPA client Satisfaction
  • Interface with TPAs in person, electronically and by phone to identify what they want and need from TRS in terms of service and technology
  • Manage and Attend Industry Conferences and Transamerica hosted TPA functions
  • Create and keep current online training tools for partners and the field
  • Create content and present on National Training Webinars
  • Maintain budgets, provide accounting support for special projects
  • Keep aware of and educate team on competitor trends
  • TPA Experience
  • Understands what is important to tpa firm
  • Understands industry standard tpa technology and interfaces
  • Understands business, partnership and tpa distribution strategy
  • 3 – 5 years of management experience
  • 3 – 5 years of customer service, client relationship management or sales support experience
  • Skilled at working cross functionally with other parts of the business
  • Ability to handle multiple projects and deadlines and prioritize appropriately
  • Strong sense of initiative and ownership
  • Ability to brainstorm with partners, evaluate opportunities for growth and present recommendations based on findings
  • Must have the ability to implement new tools and processes
  • Demonstrated commitment to client satisfaction
  • Process or project management experience a plus
  • BA or equivalent job experience in the TPA Channel
  • Significant travel-40%
  • ASPPA or NIPA designation
  • Project/Process Management
  • Public speaking or training experience

Manager Mortgage Sales & Support Resume Examples & Samples

  • Manages a minimum of three Unit Managers. Generally oversees staff of 50 to 80 employees. May have responsibility for activities supported offshore. Depending on the business unit, may serve as the highest level of functional management at a site, which may substitute for larger staff size responsibility
  • Bachelor degree in business related field or equivalent experience
  • Strong financial, managerial, analytical and systems skills and abilities
  • Proven ability to manage and motivate large staff in a high volume production environment
  • Demonstrated ability to train and motivate sales personnel in achieving sustained performance
  • Incumbents in this role must successfully register with the Nationwide Mortgage Licensing System Registry ( NMLSR) and must obtain a unique identifier through the registry that will be provided to consumers with whom the incumbents interacts. In addition, incumbents in this role must successfully renew their registration with the Nationwide Mortgage Licensing System Registry (NMLSR) annually

Repo Desk Sales Support Manager Resume Examples & Samples

  • Oversight of team’s day to day processes
  • Single point of escalation for external clients and the Business Unit
  • Owner of trade lifecycle management and exposure management for the firms Repo and Bond Borrow books
  • Ownership of team metrics and risk reporting, including TDABC’s and RCSA
  • Ensure timely matching and settlement of all Repo and Bond Borrow trades
  • Oversight of Account balancing, attestation, and break reporting
  • Proactively explore tactical and strategic solutions to close identified control gaps, working with other groups as appropriate. Ensures existence of mitigating controls
  • Coordinate with Operations and the Business Unit on New Product Approvals (NPAs)
  • Manage development of direct reports, provide constructive feedback, and set goals/objectives from a business and developmental perspective
  • Host daily team meetings to discuss day’s agenda and items of escalation
  • Maintain a clear focus on enhancing control and continuously improving and reducing operational risk
  • Troubleshoot problems arising on an ad-hoc basis and react to Business Unit and Client driven demands
  • Work with multiple units in operations, Business Unit and technology on projects and initiatives
  • Ability to work with external clients to enhance the client experience
  • Experience with Repo Sales Support, Settlements and Trades
  • Previous experience with the Repo Product a plus

Senior Manager, Field Sales Support Resume Examples & Samples

  • Direct the efforts of all Sales Support pre and post Closed/ Won to increase overall sales proficiency while reducing breakage. Direct the coordination efforts of all installations both complex and BAU SME on Sales Process, Order Processing and Resolution (Salesforce and CSG)
  • Develop & maintain business relationships with Sales & Operation leadership as well as all departments to facilitate TWCBC business plans
  • Provide weekly and monthly specialized reports/metrics on activity to executive leadership
  • Additional projects as assigned
  • Required Minimum Years of Relevant Experience
  • Relevant Leadership Experience: 4 – 6 years required, 8-10 years preferred
  • Total Relevant Work Experience: 4 – 6 years required, 8-10 years preferred
  • Prior experience in a Leadership type role with direct reports & responsibilities required
  • Demonstrated high levels of leadership and ability to motivate a team
  • Forward thinker with an ability to balance creativity with analysis
  • High Level user experience in Sales Force, MSOffice and CSG a must
  • Experience in Internet service sales and support is a plus
  • Demonstrated comfort level in communicating with Executive Leadership
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations such as projections, budgets, and business plans
  • Ability to take direction and work independently
  • Ability to use personal computer and industry standard software programs to include Windows 98, NT and/or 2000, Microsoft Office (Word, Excel)
  • Awareness and experience in the CSG /CSG billing system, CloseTabs and/or Sales force beneficial

Sales Support Manager Resume Examples & Samples

  • Minimum 5 years relevant work experience
  • Experience in compensation design a plus
  • Highly developed analytical and presentation capabilities
  • Exceptional communication and interpersonal skills required
  • Proven ability to interact and communicate effectively with Senior Management and all levels of staff
  • Proficient in Microsoft Excel and Power Point
  • Proficiency in SQL a plus

Sales Support & Go-to-market Manager Resume Examples & Samples

  • Design, build and maintain Sales knowledgebase & toolkit (Collateral, presentations, product FAQ, process guidelines, etc.)
  • Organize and coordinate sales training activities for all three sales channels (ACT, Pearson, ACT Aspire)
  • Coordinate and manage product launch activities for product add-ons (e.g. score labels, printed reports)
  • Under direction of ACT Marketing, develop Aspire-specific marketing material and sales collateral
  • Typically requires a bachelor’s degree or appropriate combination of education and significant experience
  • Typically requires a minimum of 5 years of related experience
  • Excellent organizational, communication (both verbal and written), and time management skills are required
  • Ability to coordinate and manage sales, marketing, and product information is required
  • Experience and expertise in doing sales data analyses is also helpful

Sales Support Manager Resume Examples & Samples

  • Support of new sales quotations
  • Renewal of existing business
  • Customer support
  • Information and system management
  • Staff training and development
  • Any other ad-hoc project as required
  • Bachelor’s Degree level or equivalent
  • Three to four years of administrative support in a large organization. Prior supervisory experience in an administrative role, billing, or A/P department
  • Understanding of Customer Services standards and best practice, relationship management, operational management
  • Customer services database, contact systems and tools
  • Microsoft Word, Excel to advanced level. PowerPoint to intermediate level. Outlook and Internet. PC literate
  • Must have a high level of proficiency with technology – specifically the MS Office suite, including MS Excel, Word and Outlook, as well as working with database, AS400 and internet search and navigation
  • Financial understanding
  • High level of independent working, uses own initiative, makes decisions within parameters
  • Ability to manage and motivate a team. Strong sense of customer service. Ability to think strategically about the organization and make reasonable recommendations to meet changing business needs. Ability to operate at all levels of an organization

Sales Support Manager Resume Examples & Samples

  • Serve as a liaison between client and SYF in regards to project management
  • Monitor progress to SYF goals & proactively identify areas of opportunity
  • Owns the strategy for the portfolio
  • Contribute to development of annual plans and forecasts
  • Provides key reporting for portfolio on credit sales, applications, penetration, etc
  • Bachelor’s degree or 5+ years of equivalent work experience in the Financial Services field
  • Minimum of 3 years’ project management experience with the ability to handle multiple projects at once
  • Demonstrated prior experience involving contract negotiations, competitive pricing, business planning and P&L management
  • Ability to demonstrate innovation and creative approaches to business needs
  • Proven ability to work remotely and independently

Cash Securities Sales Support Manager Resume Examples & Samples

  • Overall Management of a large team compromising of appx 28 FTE (includes 3-4 direct reports at team leader level)
  • Working within the EMEA Sales Support space to deliver department efficiency & performance
  • Support a straight through process front to back
  • Produce & evaluate Metrics Information (MI) & Monthly Business Reviews to support process
  • Manage Internal & External client expectations through the departments client interaction
  • Collaboration – interface with other divisions & departments in implementing standards & processes to support effective management of Sales trades both Equity & Fixed Interest
  • Working in collaboration with Front Office, Operations/IT teams regarding the regulatory environment, risk & control as part of Second Line of Defense (SLOD)

Manager Sales Proposal Support Resume Examples & Samples

  • Recruit, hire, train, supervise, coach and performance manage, 10 to 20 Proposal Coordinators and achieve SLA targets by adhering to client standards
  • Ensure sound relationships exist between Proposal Coordinator team and Campaign Planning team
  • Analyze RFP volume across Team and develop and manage workload distribution
  • Systematically review and assess Proposal deliverables to ensure accurate and on-time delivery to internal customers (Sales Teams)
  • Work directly with VP Campaign Planning on proposal preparation questions
  • Act as a subject matter expert by having a deep understanding of CCO’s business, processes and tools
  • 5+ years of management experience, with emphasis on transactional processes and metrics
  • Ability to create and balance strategic direction with tactical, implementation activities
  • Demonstrates ability to collaborate and work in a team environment

Bankcard Product Sales Support Manager Resume Examples & Samples

  • Develop a comprehensive understanding of supported credit card products, market opportunities, competitive environment and the short and long term goals of the department
  • Implement additional acquisition channels, including online applications, with the intent to increase card activation and retention programs
  • Evaluate and enhance credit card products, make recommendations on product changes, and participate in the implementation of products, to include successful and effective communication plans with the Community Bank
  • Prepare and deliver credit card product knowledge training to the Community Bank
  • Track, measure and report card production to ensure lender accountability for sales
  • As necessary, provide increased sales support and focus on new regions or underperforming Community Bank regions to increase regional financial performance
  • Bachelor's degree in Business or Marketing, or equivalent education and related training
  • Proven self-starter with problem-solving abilities
  • Master's degree in Business or Marketing
  • Two years of experience in marketing
  • Work experience in product management or sales/lending environment
  • Project management experience, including the use of project management software

Sales Support Manager Resume Examples & Samples

  • Develop proposal/presentation content strategy based upon business objectives
  • Manage all aspects of the development of content for proposals/presentations from conceptualization through implementation
  • Evaluate content for effectiveness in meeting business objectives. Analyze results of proposals/presentations, provide feedback and develop recommendations to management based upon usage and effectiveness
  • Act as project leader in the execution of various complex and highly visible projects for the promotion and maintenance of proposal/presentation content
  • Administer the technology used to deliver approved proposals/presentation content and templates to sales, including building the architecture, working with the technology vendor, and ongoing system maintenance
  • Responsible for training of sales force on the development of client facing proposals/presentations both from a system and strategic standpoint
  • Assess the merits of requests for proposal (RFP) opportunities and render bid/no bid decision
  • Provide quality assurance for Proposal Team through ongoing evaluation of produced materials and make recommendations for improvement
  • May have managerial authority over staff with respect to hiring, termination, staffing, performance appraisals, and salary recommendations
  • Bachelor's Degree, or in lieu of a degree a minimum of 4 years work experience
  • Minimum of (5) five years of experience in managing sales proposals/presentations in a client environment
  • Experience writing proposals
  • Experience designing and implementing system training
  • Sound creative judgment with knowledge of proposal/presentation strategies
  • Excellent written, verbal and negotiation communication skills
  • Strong interpersonal skills and ability to interact professionally with all levels of management
  • Working knowledge of applicable banking laws

Bankcard Product Sales Support Manager Resume Examples & Samples

  • Develop and implement acquisition and sales campaigns and activation/retention programs for the retail bankcard portfolio
  • Recommend and advise management of strategies, methods and programs to continuously improve marketing process
  • Review and revise all product-related information on a continuous basis to ensure accuracy
  • Review product line, recommend enhancements and introduce new products to accomplish business goals
  • Coordinate and communicate with outside vendors, internal Bankcard & Merchant Services areas, as well as other BB&T departments to ensure effective implementation of marketing plan
  • Develop training tools and provide support for the retail and/or commercial sales force
  • Provide increased sales support and focus on new Community Bank regions, or underperforming regions to increase regional financial performance
  • Banking experience

Senior Manager, National Sales Support Resume Examples & Samples

  • Responsible for the sales and activation budget
  • Create and deliver sales hype and incentive programs for inbound, outbound and online sales teams
  • Create accurate sales reporting that measures the performance of key areas of focus in each of the sales channels
  • Grow and improve the existing channels capabilities to allow for stronger marketing programs to be developed
  • Oversee outbound telemarketing vendor program and campaign performance
  • Be a positive link between marketing and channel teams
  • A passion for creativity and innovation - the ability to recognize new opportunities and incorporate new ideas
  • Strong ability to work on a number of deliverables concurrently

Sales Support Manager Resume Examples & Samples

  • Initiate and respond to all calls and provide product and administration support as required
  • Takes ownership and accountability in resolving customer inquiries and issues. Determines appropriate action for complex issues, both internally and externally, with minimal management involvement and mentors the team to do the same
  • Proactively recommends solutions and ideas when resolving problems on any pre-sale/sale activities

Technical Sales Support Manager Resume Examples & Samples

  • A track record of Sales Support and/or Sales Administration
  • A proven leader of people with a positive and confident disposition
  • Happy to identify opportunity with ease through business acumen
  • Management experience in day to day supervisory, performance, coaching and mentoring and attendance management

Gcg-sales Quality & Support Manager Resume Examples & Samples

  • Minimum 5 years of relevant working experience, in a financial institution with relevant experiences in back office operations
  • Ability to work effectively with various stakeholders - particularly Cards Product Managers, Risk, Decision Management and DSF sales team
  • Team player and strong ability to lead and motivate teams
  • Strong execution skills
  • Ability to inspire, motivate and lead cross-functional teams

Global Sales Support Manager Resume Examples & Samples

  • Requires knowledge in business process design; business and application support practices and metrics; current and emerging information technologies used across several application domains
  • In-depth knowledge in CRM applications (e.g and Siebel) and customer web solutions
  • Demonstrated ability to establish governance and drive operational efficiencies in a complex landscape. Experience planning, developing, and managing departmental costs
  • This position will require adept and creative skills at solving complex business process and technology challenges that cross multiple functions, and demands substantial involvement with parties at all levels in the company, while acknowledging corporate priorities
  • Position will provide direct thought, results, and people leadership in navigating business complexities and delivering capability/services that simplify and grow business systems use and adoption
  • Lead an organization of application support personal (internal employees and contractors), including leadership of activities such as resource management, performance management, people development, and career path management. Emphasizes knowledge management as enabler of managed external services
  • This position requires collaboration with executive management and other leaders in assessing requests and business challenges
  • This position requires exceptional collaboration, teamwork, negotiation, influence, and relationship-building skills at all levels with internal and external parties

Interactive Sales Support Manager Resume Examples & Samples

  • Supports Comcast Spotlight's East Divisional Interactive Sales Director with national online sales process primarily for national/regional multi-market online direct business typically sold by NCC. Includes market-level rate and inventory clearance process for digital RFP's
  • Provides direction and dotted-line oversight to 4 Interactive Media Research Planners at the Region and Market level to ensure alignment and consistency
  • Assists divisional Interactive Sales Director with establishing and maintaining best practices with digital sales channels and operations. Serves as liaison between Divisional Interactive sales team and digital traffic/NFC/Campaign Management to monitor pacing of national online campaigns and overall product delivery
  • Assists divisional Interactive Sales Director with rollout of new products, targeting capabilities and tent pole sales opportunities as needed with an eye towards driving OneSpotlight consistency
  • Supports divisional Interactive Sales Director on key Finance, Business Intelligence, Marketing and Research projects as assigned including inventory and forecasting analysis
  • Maximize revenue retention based upon experience with and knowledge of client, client's preferences, and campaign goals. Lead efforts to ensure complete, effective resolution for all schedule and client issues
  • Act as subject matter expert on all Interactive Media Sales Support related materials, answerquestions and support team members as needed on daily activities (revisions, account strategy, online orders, make-goods, credit & collections, etc.)
  • Lead strategic account team meetings to ensure success of live campaigns. Evaluate campaign effectiveness and encourage team members to make recommendations to promotions, AccountExecutive and Account Planner to support the execution of promotions and promotional ideas
  • Research and manage Special Event Tracker (SET) discrepancies and recommendadjustments as needed to ensure proper scheduling of tracked events and programming, consult the SET for make-good opportunities
  • Team members will own campaign management and recommendations of effective copy/ideas to agency and clients
  • Team members will follow the online campaigns closely and communicate relevant click- through and creative success to improve performance and aid in retention. Process Video OnDemand (VOD), Ready-Remind-Record (RRR), and Request for Information (RFI) campaigns
  • Lead the processing and follow-up of credit and collection-related activities, including resolving billing discrepancies, answering client billing and invoicing inquiries and requests, and additional credit and collection support as needed
  • Lead team members in coordinating production activities between client, account executives, production and creative services, ensuring a timely and complete production process and ensuring proper communication between production, creative services, client, and traffic
  • Must have good understanding of online advertising including previous experience with online business management and reporting tools(i.e.Operative, DEX, OAS, Dart, comScore)
  • Proven ability to multi-task and perform efficiently in a fast-paced environment
  • Advanced skill level with Excel and PowerPoint

Sales Support Manager Resume Examples & Samples

  • Coordinate and support the review of Secured Finance business processes and controls, both at the inception of new processes and controls, and when these undergo material change, including appropriate linkage with the MCA
  • Coordinate the overall MCA and Annual Risk Assessment (ARA) processes for the Secured Finance business and functions, track their status, ensure timely completion, and escalate exceptions
  • Support the Secured Finance business in performing its ARA based on the analysis of internally raised risks and issues (management-raised issues, Compliance review issues, Internal Audit review issues etc) and externally raised risks and issues (regulatory issues, KPMG observations, etc). Perform a review of the business’ PRCs (Processes, Risks, and Controls) for quality assurance and completeness
  • Perform sampling-based quality assurance on MCA results and corrective actions arising from identified exceptions
  • Analyze MCA issues and trends, work with the business on implementing appropriate corrective actions, and share best practices
  • Coordinate and track the appropriate training of MCA testers based on the regional MCA training program and escalate exceptions
  • Work with Secured Finance business and function heads to identify, and report key risks and vulnerabilities within the Secured Finance business, document lessons learned, and propagate these across other Consumer businesses and functions as relevant. This also links in with the MCA Process, Risk and Control (PRC) process
  • Assess, evaluate, and validate controls through processes and tools such as the MCA, KRIs, and the electronic Departmental Control Functional Checklist (eDCFC) process, and work with the process owners to develop action plans that remediate the weaknesses. Establish reasonable thresholds for KRIs, and supplement KRIs to cater for local regulatory requirements
  • Lead or support as appropriate the root cause analysis of material risk events and control breaks, and establish an effective feedback loop to the Secured Finance business management team. Support the business in drafting appropriate corrective and preventive actions plans
  • Track issue and CAP status and progress, and escalate to the Secured Finance business head and Country CBORC head issues and CAPs that are at risk of missing their target dates at least 30 days ahead of the targeted closure date. Support the business on ‘at-risk’ issues and CAPs
  • Participation in pre-audit preparation (e.g. deep dive reviews etc.) and coordinate 'Requests For Information'
  • Provide advice to the Secured Finance business units on COB , performing COB Risk Assessments including BIA, Business Continuity Planning, Crisis Management, etc
  • Support the business in reviewing, maintaining, and enhancing Permanent Control Readiness
  • Business degree from a recognized University
  • Meticulous with strong analytical and problem solving skills
  • Preferably with 2 – 3 years compliance/control experience
  • Good inter-personal and communication skills
  • Good time management skill
  • Able to multi-task, ability to work independently and a team player

Sales Support Manager Resume Examples & Samples

  • University graduate or above, over 5 years working experience in banking or financial industry
  • Experienced in managing a sizable team and good at motivating and managing team
  • Has good analytical skills
  • Strong customer focus, financial knowledge and experience
  • Sociable individual with strong networking stills
  • Analytical and possess great drive in meeting objectives

Senior Manager, Channel Sales Support Resume Examples & Samples

  • People management
  • Proven leader who has experience providing support to various retail sales channels and who instinctively practices the “Servant Leadership” philosophy
  • Experience in developing take to market campaigns for the retail sales channels in the ultracompetitive telecommunications market
  • Proven leader who is committed to growing and developing high-performance teams
  • Team player with the ability to partner with multiple stakeholders and a strong track record of driving performance improvements across a team of direct reports
  • Desire to influence and promote change, and focus on results
  • Self-starter with the ability to manage several projects at the same time in a fast-paced environment
  • Knowledge of BRS products (TV, Home Phone and Internet)
  • Proficiency in the use of spreadsheets, ability to analyze data, and facility with presenting recommendations to senior leaders and executives
  • Bilingualism (French and English) required for candidates from Québec
  • University degree in business administration, marketing or a related area; master’s degree or professional designation preferred
32 Sales Support Manager Resume Examples & Samples

  • Be responsible for the technical support & product trainings to existing customers and potential clients
  • Be responsible for preparing specifications for customers
  • Ensure proper technical & sales support during presentations, exhibitions, roadshows conducted by the company
  • Support post-sale activity to customers, RMA & Product Certification processes
  • Support marketing communication activities & web-site management when required
  • Help with product localisation, customization and demand generation activity, help in proper launch of new product & services to responsible team members and contributes accordingly to ensure business success
  • Work out typical solutions together with specifiers sales team
  • Identify key technologies within the company and outside that may be a good add to company business and help staying competitive and advises to Country Business Leader, local and foreign Product Marketing teams
  • Work closely with ACS Knowledge Center Administrator & ACS Management to advise on key success factors and help execute them
  • Adopt technical literature to local needs and requirements
  • Participates in customer meetings and negotiations when required
  • Manage Sales Support team via setting up HPD metrics enabling business growth & team loyalty, continuous people performance development together with Product & Sales Support Leader
  • Support Sales teams & Channel Leaders to ensure sales growth
  • Higher Education (Engineering Degree and technical experience required)
  • Proven Technical & Sales Support experience more than 5 years
  • Deep technical knowledge of HVAC, Security & BMS systems
  • Deep technical knowledge of Information Technologies including Information Security technologies (profile education is preferably)
  • Knowledge of Honeywell ACS products and technologies
  • Experienced in delivering customer presentations and technical trainings
  • Experience in supporting marketing communication and demand generation activities, proven experience in product customizations and adaptations, RMA
  • Experience with Agile Product Lifecycle Management system
  • Experience with JIRA The Issue Tracking solution
  • Good understanding of Honeywell company structure
  • Good understanding of certification procedure and technical standards
  • Good understanding of sales process & customer orientation
  • Certified Six Sigma level Fundamentals
  • Certified Honeywell ACS Products and Systems Installer
  • Capable of building strong relationships both internally and externally at all levels
  • Creative mindset – able to position the business for growth with their products
  • Ability to pull out key messages and points from written and financial reports
  • Ability to plan activities, meet assigned schedules and achieve planned targets/objectives
  • Reliable with sense of responsibility
  • Open and responsive

Sales Support Manager Resume Examples & Samples

  • Three to Five years of Sales or Sales Support experience in the financial services industry
  • Four or more years of supervisory/management experience
  • Considerable knowledge of the Payment Processing Industry

Citigold Sales Support Manager Resume Examples & Samples

  • Drive sales plans and practices that will deepen relationships with affluent banking clients
  • With the direction of the Citigold Sales and CPC Market Director, guide MMs to generate deposit and investment business with the collaboration of partners (e.g. FA, Branch) and support MMs to create credit (mortgage, home equity) solutions that meet clients’ credit/borrowing needs
  • Executes sales momentum strategy for MMs by leading tactical sales initiatives such as impact calls and review and assessment of RM performance to upgrade talent and drive business results
  • Support portfolio growth within covered markets by ensuring the MMs identify cross-sell opportunities and deepen relationship with internal partners (including, but not limited to, Lending consultants, CPWM Advisors, CPC RMs, Small Business partners, Commercial Banking RMs) to increase client acquisition
  • Partner closely and provide support for the Citigold Sales and CPC Market Director to facilitate sales practices and protocols for the sales force
  • Gather recruiting metrics and partner with key internal stakeholders (including, but not limited to, compliance, legal, recruiting, HR, and MMs) to manage recruiting efforts and ensure regulatory requirements are met
  • Support protocols and training set by the Citigold Sales and CPC Market Director to enhance MMs career path and continued development
  • Build resources to provide guidance and support for the sales teams to offer an exceptional client experience
  • Identify and help resolve pain points regarding effective client management from an entitlements and protocols standpoint for MMs. Partner with operations, legal and risk to overcome barriers where appropriate. Examples include but not limited to escalations, and/or exception approvals
  • Provide guidance to the MMs on day to day activities and sales production
  • 6 - 10 years in sales, or direct field support within the financial services industry
  • Working knowledge of the retail banking business
  • Previous experience in wealth management or private banking preferred
  • Strong MS Excel and PowerPoint knowledge
  • Strong verbal and written communication skills with the ability to guide influence and convince others across functional teams to drive results
  • Ensures strict compliance with all US and global regulations and corporate policies
  • Identification of issues and risks, tracking them through to resolution or escalation where appropriate
  • Focus on supporting achieving sales goals
  • Strong customer service project planning, organizational, and problem solving skills

Field Sales Support Systems Engineering Manager Resume Examples & Samples

  • Complete all team administration requirements
  • Processing of all team contract deliverables (CDRLs)
  • Development and management of team proposals
  • Manage all team control accounts and CAMs
  • Development and management of Sustainment Business Rules
  • Facilitation and management of team forums (e.g., Performance Management Review Board and Modeling, Simulation & Analysis Council)
  • Interface to Cost War Room and Blue Print for Affordability program activities
  • Complete and manage Program Performance Reporting of actuals, forecasts and future predictions

Sales Support Manager MPI Resume Examples & Samples

  • Establishes productive, professional relationships with key internal departments such as Pricing and Contracts, Finance, Supply Chain, Marketing, Portfolio Development and Customer Relations etc. Coordinates the involvement of company resources, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations. Develop and nurture strong contacts and positive, proactive relationships with contacts ensuring open streams of communication
  • With Sales Support Director, supports solution development efforts that best address customer needs, while coordinating the involvement of all necessary company resources
  • Supports partnerships with business unit leaders (Commercial Finance, Pricing and Contracts, Supply Chain, etc.) in order to effectively communicate MPI priorities, maintain an understanding of current business operations, and help drive development and integration of key planning processes
  • Supports the sales team by providing proactive support through continuous monitoring and analysis, taking a long term view on growing our business. Manage the preparation and help drive the completion of sales presentations, scorecards and other documents to ensure the sales teams is equipped to effectively complete their responsibilities
  • Minimum of a Bachelor's degree (or equivalent) and 2 - 4 years of experience required. 6-8 years of experience preferred. Project management experience is required. However, a combination of experience and/or education will be taken into consideration
  • Period travel required

Sales Support Manager Resume Examples & Samples

  • Ensure the smooth operation of the Sales Office on all administrative tasks
  • Ensure the AccorHotels Sales offices have updated and qualified mailing / communication lists / databases for clients of all market segments
  • Key communication / information point for all facts regards hotels in the region
  • Ensure Sales office expenses / budgets are controlled and processed on schedule CRM (Anais) Expert and Relay coordinating all elements of the hotels usage and ensuring training is delivered to new team members
  • Ensure the smooth induction into the AccorHotels network of new hotels

Sales Support Manager Resume Examples & Samples

  • Corporate liaison to support both internal and external customers by outreach and relationship management to drive maximum customer satisfaction
  • Lead the Sales Support/Customer Success teams proactively to provide high-quality customer (internal/external) value in a timely manner with emphasis on the presales to quote, quote/contract to 1st time order and post-sale issues in support of our customers, while striving for outstanding customer experiences by making it easy for them
  • Responsible for identifying improvements for both the internal and external customer experience and partner with the business to drive these improvements to positively impact overall customer experience/satisfaction
  • Create, manage and report, key department metrics to manage the team effectively and in alignment with the goals of the Division
  • Accountable for day-to-day operations to ensure Sales Support/Customer Success team in the delivery of value creation for differentiated experience while striving for the highest standards of quality, so that the team consists of the optimal number of people with the appropriate skills to support customer needs
  • Align and build strong internal/external customer relationships to promote and deliver customer value
  • Responsible for assisting in promotion of team value & Hologic employee engagement culture, processes, empowered team approach for solving challenges and Customer First focus and behaviors of interacting with Hologic customers
  • Work to ensure a culture of high level employee engagement and satisfaction is achieved
  • Experience as a Manager/Supervisor of a sales support or customer success team and/or 8- 10+ years of relevant experience in leading teams
  • Demonstrated ability to coach/lead teams and manage/align with senior leaders
  • Understanding of Hologic sales reps and customer needs
  • Be able to collaborate cross functionally and with internal business leaders
  • Demonstrate a passion for building a culture of quality and operational excellence with the goal of creating exceptional customer experiences

Sales Support Manager / Supervisor Resume Examples & Samples

  • Manage, lead, and support the daily activities of the Sales Support department
  • Provide general sales support within specific account(s)
  • Plan, monitor, develop and coordinate project activities to ensure that the customer's and Liberty’s goals or objectives are accomplished within proscribed timeframe and funding parameters
  • Assist with promotions and other program rollouts, including the coordination of planning resources (working with the event forecast template) and work with distribution center personnel to ship and expedite orders as needed
  • Respond timely to issues/requests and provide problem resolution. Support follow-up needs for information, pricing or product samples to customers
  • Oversee EDI order management to ensure consistent processes are created and followed both within Sales Support and cross-functionally by working with business partners
  • Participate in cross-functional meetings and initiatives to review open projects and orders, establish efficient workflow, and increase effective communication
  • Responsible for employee development, formalized and scheduled training programs for assigned employees within Sales Support, or other areas that interact closely with the Sales Support team
  • Assist in the continuous development process for project delivery improvement
  • Responsible for developing, implementing, and monitoring departmental goals and KPIs with a an emphasis on continuous improvement
  • Proactive sales process implementation
  • Assist and resolve more complex customer complaints (internal or external), with a focus on response time and quality
  • Lead systems implementations and system upgrades for the Sales Support function
  • Define, document, and implement improvements to day-to-day sales support
  • Work as an advocate to represent the department and its capabilities
  • Act as a liaison between Sales, Marketing, and other departments within the organization to help ensure customer satisfaction
  • Serve as the account expert as it relates to systems and processes (routing, invoicing, internal and external systems, etc.)
  • Understand the workings of multiple customers/multiple departments
  • 3+ years of solid administrative or sales coordination experience, preferably in managing a small team in customer service or sales support
  • Exceptional interpersonal, verbal and written communication skills to effectively convey information, ideas, and policies to customers and various internal departments
  • Self-starter with the ability to provide new ideas and business solutions
  • Exceptional internal and external customer service skills
  • Highly organized and able to prioritize and multi-task effectively in a fast-paced environment
  • Strong task management and organization skills
  • Strong knowledge of Microsoft Word and Excel
  • Ability to work with limited supervision
  • Ability to effectively motivate and lead subordinates and others

Senior Sales Support Manager Resume Examples & Samples

  • Focused on the effective and efficient contribution to the tactical and strategic demands of the job role
  • Expected to be a fully functional, self-directed and mentoring less experienced sales support team members on product knowledge, direct marketing and industry knowledge to enhance their contribution
  • Continues to develop and executive and self-direct education plan to further their in-depth information about Acxiom’s products, direct marketing and the industry they serve oriented around
  • Product Knowledge to increase product knowledge, calculate non-standard pricing, conduct product presentations, create product proposals addressing client reported business issues and conducting value proposition driven demonstrations (if applicable)
  • Direct Marketing Trends: to increase knowledge of key concepts, promotional contents, promotional media, channels, challenges and solutions
  • Industry Training: to increase understanding the industry served, industry trends, vertical industry nuances (if applicable)
  • Competition Training: to increase understanding of the competition and enabling our products and services to viewed as superior
  • Involved in multiple solution or account related projects and/or processes that are of a complex and/or critical nature
  • May also be routinely involved in providing consultation with regard to his/her area of expertise. MENTOR: Consistently provides proven, formal mentorship. High complexity assignments – owner. Moderate complexity assignments - owner (1 or >). Low complexity assignments - provide oversight/review. Regularly leads self and others and/or established as SME and/or established as specialist. Understands how whole picture aligns to overall Acxiom strategy
  • Product Knowledge and Understanding: Detailed knowledge of sales support management

Proposal & Sales Support Manager AIM Resume Examples & Samples

  • 5-7 years of proposal development and coordination experience
  • Or any combination of education and experience which would provide an equivalent background
  • Managed care industry experience
  • Knowledge of “Blues Plans” preferred

Manager, Customer Sales & Support Resume Examples & Samples

  • Recruit, train, manage, monitor, and mentor CSSs / ISS - Inside Sales in every aspect of the company’s products, competitive products, and the company’s procedures and policies ensuring that all personnel progresses to their maximum potential to drive sales and provide excellent customer support, including, but not limited to
  • Ensure the quality and accuracy of the technical knowledge and compliance with the company’s policies and procedures; including compliance with ISO / CE regulations
  • Assess and determine the technical knowledge by establishing and implementing a system for evaluating individual’s capacity to adequately maintain the appropriate product, technical knowledge, sales and customer support skills necessary to fulfill the company goals
  • Ensure the quality and effectiveness of all CSSs / ISS - Inside Sales is consistent with company goals, objectives, and strategic direction
  • Monitor the performance and progress of CSSs / ISS - Inside Sales to meet performance objectives set by management through regular plug-in sessions, and use of measurement tools such as daily phone stats, up-sell reporting and performance on individual special projects
  • Coordinate with Technical Services Manager on development and presentation of sales programs and technical product training
  • Ensure CSSs / ISS - Inside Sales are engaged in successfully implementing sales up-sell campaigns
  • Interface with customers to provide technical product information and/or customer service, as needed
  • Ensure CSSs / ISS - Inside Sales are upholding the highest level of customer service and support
  • Attend company sponsored training on product and sales techniques
  • Prepare monthly sales reports derived from multiple sources, including but not limited to CRM, Magento, phone systems
  • Partner with Human Resources to discuss or initiate any disciplinary actions/counseling of direct subordinates for non-compliance of company policies or procedures and/or performance and behavioral issues
  • May attend key tradeshow meetings as directed by the Vice President of Sales and Marketing
  • Local travel may include trips to other company locations
  • Proven ability to effectively motivate, mentor and develop employees
  • Personable, friendly and able to effectively deal with customers and manage multiple priorities
  • Highly organized with a detail orientation and proven follow-up skills
  • Ability to think creatively about problem solving issues
  • A sense of urgency for maintaining a high standard of customer service results and proven follow-up skills
  • Ability to use common sense and logical reasoning abilities to understand and carry out written and/or oral instructions

Customer & Sales Support Manager With German Resume Examples & Samples

  • Consultancy & Design of Product Offering
  • Key contact for the Sales organization for Customer E-Catalogue and Portal related matters
  • Guide Sales and implement optimal catalogue structure
  • Proactively informs Sales/Customer on any major change in offering or pricing
  • Provide B2B solution consultancy (no B2Bi)
  • Provide consultancy on product offering and pricing
  • Performs triage on issues and redirects to appropriate teams
  • Catalogue Deployment & Maintenance
  • Drive Catalogue set-up & maintenance in line with Sales and Customer requirements
  • Proactively manage EOL and NPI in customer offering and catalogue
  • Manage offering and pricing update across BUs and coordination across regions
  • Accountable for quality and availability of customer catalogue and pricing (including PCCS)
  • Set-up simplified deals
  • Obtain price approval for customer offering and circulate within account team
  • Contract/Deal Setup & Mgmt
  • Supports bid preparation by providing margin, config and quote support
  • Manages standard and simplified deal set-up
  • Manages external lease renewal process with customer
  • Manages offering and pricing updates for all Bus
  • Customer support and communication
  • Provide customized portal training
  • Manage all quote requests
  • Acts as single point of contact on issues regarding offering, catalog, B2B portal access and capabilities
  • Proactively inform Sales or Customer on any major change in the catalogue
  • Manage Demo/Certification unit requests
  • Metrics & controls
  • KPIs control and Global Business Services (GBS) and implements corrective actions in case of deviations
  • Supports the team for timely closure of all cases impacting the team’s KPIs
  • Prepares and presents metrics evolution monthly presentations
  • Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency
  • Responsible to achieve the individual objectives, as agreed with the direct manager/supervisor at the beginning of HP’s fiscal year and as reflected in HP’s performance management tool (i.e. perform2win)
  • Responsible to caring for / securing the department’s equipment under his/her ownership during the duration of his/her employment
  • Ensures proper backup and handover during vacation and other absence
  • Applies internal policies to ensure HP policies and audit requirements are met
  • Respects HP’s rules of confidentiality and private information policies
  • Performs additional activities related to department’s activities as assigned by managers
  • Demonstrates fundamental understanding of legal concerns and requirements, operations Fundamentals, HP
  • Businesses/Operations Integration
  • Understands and effectively integrates HP's corporate vision, line-of-business objectives, and associated value propositions within operations program design & roll-out
  • Understands HR's role in corporate governance and accesses this expertise in support of a positive corporate environment
  • Demonstrates fundamental understanding of information management systems and infrastructure
  • Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
  • Knows the health and work security regulations
  • To pass the mandatory labor medical check-up and to take part in Health and Security training sessions, whenever called for
  • To announce immediately the employer and/or the designated employees about any situation related to the working environment, they have strong reasons to consider a real danger for the health and security of the employees, as well as accidents of their own
  • To inform the manager and/or the employer about the accidents he suffered
  • Not to unplug, deactivate, modify or randomly stop the machines, and to correctly use these devices
  • To work together with the employer and/or the designated employees in order to implement all the measures required by the labor and health protection inspectors
  • To provide all the necessary information required by the labor and health protection inspectors
  • Is complying with the protection instructions against the fires establish by company management

Susquehanna Commercial Finance Sales Support Manager Resume Examples & Samples

  • Ensure team members are performing at expected production rates that meet standards set by management
  • Ensure that documentation meets the terms and conditions of credit approvals and Susquehanna Commercial Finance (SCF) policies and procedures
  • Train and mentor new and existing associates
  • Monitor workflow levels with associates and redistribute transactions when necessary
  • Measure production levels of associates and works to improve production rates, if necessary
  • Maximize usage of systems to improve efficiency
  • Ensure service standards are being met with high levels of customer satisfaction
  • Motivate associates and delegate various functions to associates members to maximize productivity and quality of work in order to achieve departmental goals and Service Level Agreements
  • Promote harmonious working relationships with other associates and departments
  • Assist in promoting accountability with associates by conducting performance reviews, setting and communicating expectations and giving positive and negative feedback during reviews and in the course of business
  • Identify and develop associates with potential for advancement opportunities
  • Develop criteria for recognition program to reward associates for performance to nurture high morale and reduce turnover
  • Responsible for rendering disciplinary action when necessary, including placing a non-performer on probation or re-allocating to a more suitable “fit” based on skill sets
  • Ensure Service Level Agreements are met with regard to customer service for both internal and external customers
  • Strive to provide extraordinary customer service by exercising effective customer service skills and by transacting all business in an accurate and timely fashion
  • Actively promote the reputation of the Bank by building relationships with customers, handling each customer with personal interest and respect
  • Take ownership of customer problems and follows through until resolution is achieved
  • Maintain updated policy and procedures for department
  • Manage the sales support processes for basic to complex lease and loan transactions
  • Ensure transactions are in compliance with the conditions of approvals and the policies and procedures of SCF
  • Ensure that SCFs security interest in transactions is properly perfected and maintained
  • Participate in management meetings
  • Recommend and/or implement policy and procedure enhancements
  • Note and track exceptions to policy and procedures
  • Communicate system updates and changes to management and users in a thorough and timely manner
  • Strive to build relationships with supervisors and co-workers by handling requests with polite, efficient and enthusiastic service to ensure a smooth and efficient working environment
  • Convey a high degree of professionalism in manner, appearance, phone etiquette and maintaining confidentiality at all times
  • Ten years in the leasing/financing industry experience
  • Effective communication and interpersonal skills for working with business people at all levels
  • Ability to communicate and train users of the Bank's applications
  • Ability to write recommendations to management
  • Ability to communicate through the use of a personal computer
  • Excellent verbal and written skills that allows the communication of technical situations to non-technical management and associates
  • Strong working knowledge of commercial finance transaction documents and terminology
  • Strong document review skills
  • Strong knowledge of operational workflow of a commercial equipment finance company
  • Strong work ethic, attention detail and diligence to work with minimal supervision
  • Strong knowledge of the Uniform Commercial Code (UCC), with an emphasis on Article Nine provisions
  • Basic accounting principles and math aptitude
  • Read and comprehend commercial loan/lease documentation
  • Function in a team environment
  • Ability to travel, occasionally overnight INDBBTEF

IPB Sales Support Manager Resume Examples & Samples

  • The Sales Support Manager is responsible for leading and directing the work of a team of nine (9) Service Assistants. This team provides support to a team of twenty six (26) Sales Professionals, responsible for managing over 28,000 customer relationships. The Sales Support Manager supervises the daily activities of the operational sales support function, oversees the workflows of service related processes within the Sky Banking unit and handles and resolves complex customer requests or complaints. The position reports to the Sky Banking Sales Manager in Tampa, Florida
  • Manages time and attendance, time-off requests, defines annual employee goals
  • Conducts monthly, semi-annual and annual one-on-one reviews focused in performance management and career development discussions
  • Conducts periodic team meetings to cover important topics
  • Makes decisions regarding the hiring of new Service Assistants
  • Works with Sales Managers to drive employee-satisfaction initiatives identified via our Voice of the Employee surveys
  • Manages all Service Escalations. Responsible for Service Recovery actions including reaching out directly to clients as needed
  • Acts as the primary point between the Sky Banking team and the Operations and Customer Service teams
  • Coordinates service related cases with Sales Support Managers in other sales offices
  • Works with the Sales Managers in initiatives to improve client satisfaction and Net Promoter Scores (NPS)
  • Manages service-related processes such as account opening, account maintenance requests, credit card applications, answering service emails from clients, etc. Maintains proper procedures
  • Bachelor’s Degree in Business, Finance, and/or any other related field or
  • At least 2-5 years of experience in Sales Support or Customer Service roles
  • Good understanding of financial services industry
  • Bilingual in English and Spanish. Portuguese highly desirable
  • Proven people management and coaching skills
  • Proven ability to manage workflows, track volumes and use reports to manage workflow processes efficiently
  • Computer proficiency, ability to use Microsoft Office applications such as Outlook, PowerPoint, Word and Excel
  • Proven track record in identifying client’s needs in order to offer a superior service experience

Field Sales Support Systems Engineering Manager Resume Examples & Samples

  • Thorough understanding and experience with leading and coordinating all aspects of the Air Vehicle (AV) depot sustainment
  • Demonstrated proficiency in MS Office applications
  • Sound understanding of in/out of scope work and the Over & Above and Delay and Disruption processes
  • Ability to interpret and execute policies and procedures that typically affect aircraft maintenance activities as related to US services and partner countries
  • Experience with military depot planning and operations strongly desired. Extensive knowledge of CNAF instructions and Naval Aviation Maintenance Plan
  • Prior military service at multiple levels of maintenance, logistics, and support of 5th generation fighter aircraft preferred

Sales Support Manager Resume Examples & Samples

  • Developing associates for current and future business needs based on ever-evolving market and industry changes to meet rapidly changing client needs and AF’s organizational vision and purpose
  • Coaching and training associates on to accomplish specific business goals and deliver expected sales results
  • Conducting monthly business result meetings with associates. Reporting on and analyzing individual and territory objectives; ensuring clarity of performance for each associate relative to their results and business plan
  • Conducting call quality drills and workshops, facilitating call calibration meetings, and providing one-on-one coaching to associates to ensure North America Distribution (NAD)’s call quality standards are consistently attained to enhance adviser/customer experience, drive sales, and retain existing assets
  • 2+ years of management experience, strongly preferred
  • Exhibits in-depth knowledge of the mutual fund industry and that of current/possible future policies, practices, practices, and/or trends, affecting this business area. Familiarity with American Funds, strongly preferred

Sales Support Manager Resume Examples & Samples

  • Monitors and reports region office performance against plan
  • Establishes and maintains good working relationships with dealers and corporate marketing divisions through regular visits and communication
  • Provides coordination between subsidiary office marketing staff and subsidiary office credit/operations staff in order to ensure timely disposition of new business
  • Provides coordination between subsidiary office staff and headquarters to ensure timely and accurate communication of marketing needs, programs, and competitive environments
  • Identifies and provides direction on large lease/finance transactions including structuring and closing transactions as required
  • Identifies and develops new finance/lease opportunities for Caterpillar Financial Services Limited (CFSL) and develop marketing programs to pursue those opportunities
  • Evaluates individual lease/finance transactions to establish a structured pricing strategy and to monitor subsidiary office use of discretionary discounting
  • Evaluates transactions, customer size and credit strength, dollar value of transactions, dealer profit level, competitive pricing, finance competition, whether or not sale is dependent on financing, and to determine whether to authorize or deny discretionary discount
  • Ensures timely completion of equipment audits and participates in re-marketing of returned repossessed equipment
  • Develops marketing strategies that assist the Territory Managers in promoting Caterpillar Financial Services products
  • Assists Caterpillar Financial Services Limited (CFSL) staff in developing a working relationship with dealer personnel in order to facilitate the selling of financial products
  • Understands Equal Opportunity and Harassment policies of the company, applies them in all aspects of management and maintains an environment, which is consistent with these policies
  • A 4-year university degree or an equivalent diploma and a minimum of 6 years exempt experience in the finance business with a thorough knowledge of commercial lending, marketing, credit and customer services at the retail and/or wholesale financing levels
  • Demonstrated knowledge of finance/leasing products, policies and procedures
  • Knowledge of Caterpillar products, their applications and their markets
  • Demonstrated knowledge of the subsidiary’s credit and documentation procedures, processes and operations
  • Demonstrated knowledge of and the ability to apply math computation skills used for financial modeling and forecasting techniques
  • Ability to read and analyze various business reports
  • Demonstrated knowledge of commercial law
  • Demonstrated knowledge of lease accounting practices
  • Knowledge of Caterpillar dealer organization and the industries served by Caterpillar dealers
  • Demonstrated knowledge and the ability to apply marketing techniques
  • Knowledge of how the economy impacts business
  • Knowledge of Human Resources policies and procedures
  • Demonstrated ability to apply problem solving and decision-making skills
  • Demonstrated ability to analyze the financial status of customers
  • Ability to provide an atmosphere of teamwork and cooperation with fellow employees in order to accomplish given tasks
  • Ability to speak, read and comprehend languages other than one’s native language may be essential
  • Ability to apply managerial and leadership skills to develop and motivate personnel
  • Ability to define finance/lease markets and make recommendations
  • Ability to drive a car or arrange for adequate transportation to and from dealerships, customer sites, etc
  • Ability and willingness to travel

Sales Support Manager Resume Examples & Samples

  • Actitud de servicio
  • Orientado a resultados
  • Enfoque al cumplimiento de metas
  • Facilidad de palabra
  • Organizado
  • Buen planificador
  • Enfoque en necesidades del cliente empatía
  • Capacidad de negociación
  • Administración de fuerzas de ventas
  • Manejo avanzado de office
  • Negociación

National Customer Support Sales Manager Resume Examples & Samples

  • To maximise Customer Support revenues and margins by managing and directing the Customer Support Sales Team and implementing the marketing strategy
  • To proactively use business intelligence to direct sales and marketing resources
  • To assist the Customer Support Director in setting and implementing strategic business plans aimed at growing Customer Support revenues and margins, and improving customer satisfaction
  • To coach and develop the Customer Support Sales Team in optimising effectiveness
  • To ensure effective use of CRM systems to capture all customer interactions and use of market data to assist the Business in maximising sales opportunities and assessing risk
  • To ensure the CSSM incentive scheme is structured to support the strategy and business growth
  • To assist in negotiating deals and agreements with customers
  • To manage, follow up and report on sales performance against plan
  • To develop selling and marketing initatives, including online, for Customer Support products and services in collaboration with the Business Solutions Team
  • To identify, plan, implement and follow up aftermarket campaigns in collaboration with the Business Solutions Team
  • To plan and participate in trade shows on behalf of Customer Support
  • To analyse parts sales data and propose improvement actions
  • To develop and facilitate aftersales training programmes for Depots, Compact Dealers and the Customer Support Sales Team (in collaboration with the Competence Development Manager)
  • Provide market input and direction to the Parts, Service & CSA Pricing Teams
  • To develop and maintain a structured way of handling Special Terms Agreements and ensure adherence to agreed terms and conditions
  • To support the atrategy for selling Used Parts
  • To support the strategy of the Key Account team by providing local sales contactand back up for National & Key Accounts
  • Responding to tenders (Repair and Maintenance offers, service contracts, parts and labour pricing)
  • To work with the Regional Service Managers and Regional Business Managers to develop and implement cross functional initiatives to assist in the growth of the business
  • To monitor and review competitor activity and feedback market intelligence
  • Work in accordance with Volvo Group UK standards of health, safety, quality and environmental care
  • Driving License

Sales Support Administration Manager Resume Examples & Samples

  • Lead and manage direct reports
  • Apply demonstrated knowledge of the Encompass Sales function and what it takes for an Encompass sales leader and agency to be successful
  • Apply demonstrated knowledge of Encompass products, business results, sales leader and agency incentive compensation, and channel competition in target markets countrywide
  • Apply working knowledge of all other Encompass AORs and how they interact with Sales
  • Demonstrate strong ability to clearly and concisely craft communication on myriad topics, from simple to complex and to wide-ranging audiences. Communicate effectively in challenging and complex situations. Efficiently and succinctly present complicated information
  • Collaborate cross-functionally within Encompass and with appropriate Allstate areas of responsibility
  • Strategically build and foster relationships across functions
  • Develop and present business cases for initiatives ranging from simple to complex
  • Influence others to take recommended actions
  • Bachelor’s degree preferred; business or technical discipline and prior experience in similar role(s) preferred
  • Strong general management, analytical, planning, organizational and facilitation skills

Sales Support Manager Resume Examples & Samples

  • Co-ordinate with Global and Local Marketing sales units support teams to implement the regional support strategy with respective teams
  • Lead a team of RCC specialists to implement the strategy designed to support the entire technical business processes
  • Define clearly the responsibilities and structure for building an effective, capable and high performing organisation
  • Ascertain achievement of established targets are met within the stipulated time
  • Support in operational activities including general technical support, training and qualification, project engineering, support and the development of specification and solution proposals

Customer & Sales Support Manager Resume Examples & Samples

  • Strives to provide customers with efficient and courteous service, while upholding company requirements
  • Is able to work cross functionally, and acts as a liaison between customers, internal stakeholders, as well as external rep agencies
  • Develops and implements customer service policies and procedures; and ensures employees are trained to carry out the responsibilities
  • Defines and communicates customer service standards to internal and external stakeholders
  • Directs the daily operations of the customer and sales support team
  • Is responsible for making staffing decisions, and supports BrassCraft’s Performance Management Process, the establishment of individual performance objectives and development plans
  • Coordinates and manages customer and sales support projects and initiatives
  • Identifies and implements strategies to improve processes and quality of service, while increasing productivity and profitability
  • Handles complex and escalated customer service issues
  • Able to travel up to 15%+
  • Bachelor’s Degree in Business Management or related field; or equivalent work experience
  • 5+ years of experience in Customer and Sales Support or related field
  • Two years of management experience
  • Is able to lead staff to achieve maximum results while maintaining a positive work environment
  • Excellent interpersonal and communication skills; and demonstrated successful ability to build positive partnerships, while working collaboratively with cross-functional business teams
  • Advanced computer skills required including Microsoft Office Suite
  • Familiarity with the plumbing industry and products

Sales Support Manager Resume Examples & Samples

  • Operates within Payments and Cash Management (GLCM) Sales, working with HSBC Group's CMB Large Corporate / Mid Market customers in providing and supporting the full range of payments, cash management. GLCM is a provider of choice to clients doing business both domestically and internationally
  • Excellent time management, planning and organisation skills
  • Relationship Management experience at multiple levels
  • Ability to understand a customer’s business and the fundamentals of running a business
  • Knowledge of global cash management considered an asset
  • Knowledge of Treasury Foreign Exchange considered an asset
  • Knowledge of day to day workings of a Corporate Treasury environment, foreign exchange and payments considered an asset
  • Broad knowledge of HSBC Group companies and product ranges considered an asset
  • Experience with local and regional cash management and clearing services, products and techniques would be considered an asset
  • Comprehensive knowledge of the HSBC Group's inter/intra clearing systems considered an asset
  • Recent MBA students would be considered

Customer Sales Support Manager Resume Examples & Samples

  • Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support
  • Represents team as a subject matter expert on internal processes to other functions and organizations
  • Developed problem-solving and analytical skills
  • Developing knowledge of local legal compliance issues

Elavon Gateway Sales Support Manager Resume Examples & Samples

  • Proper phone etiquette
  • Quality focus
  • Knowledge of Payment Gateway functionality and the Value Added Resellers they support

Mortgage Sales Support Manager Resume Examples & Samples

  • Minimum of five years proven and progressive Mortgage customer service experience or equivalent, preferably within a call center environment
  • Thorough knowledge of customer service practices, policies, applicable laws and regulations
  • Well developed communication and interpersonal skills

Manager Sales Compensation Support & Administration Resume Examples & Samples

  • Collaborate with Distribution, IT, Finance and HR to define annual Sales Incentive Compensation Plans
  • Lead successful system testing of Sales Incentive Compensation Plans, representing Operations
  • Responsible for data reconciliation including new sales, renewals, ABs and cancellations
  • Ensure timely and accurate compensation payments
  • Deliver excellent customer service to Distribution organization, including training and issue resolution
  • Provide Quarterly Management Reporting and trend analysis
  • Coordinate Licensing and Appointment efforts for Distribution organization
  • Perform monthly appointment reconciliation for external Brokers and ensure state specific fees are paid timely
  • Superior analytic skills – ability to work with large data sets from multiple sources
  • Excellent presentation skills – present analyses/findings in a compelling manner
  • Ability to work cross functionally and collaborate effectively with business partners
  • Ability to manage competing priorities work effectively and independently within time constraints
  • Insurance and/or business specific knowledge/experience a plus
  • 5+ years of business analysis and/or financial analysis
  • High level of integrity and confidentiality
  • Knowledge of the insurance or financial services industry preferred
  • Compensation experience a plus

Manager, Client Sales Support Resume Examples & Samples

  • Develop and implement strategy and process to guarantee adequate and continuous training and knowledge transfer to the Sales Support (Sales Engineer) team
  • Manage the sales tracking system to properly document sales opportunities and facilitate client and prospective client communications
  • Manage the team workload and expectations at many different fronts
  • Report implementing strategies to maintain current and consistent presentation materials and creation of presentation documents for client meetings and general sales initiatives
  • Establish strategies to coordinate multiple active responses to RFP and RFI requests from prospective clients through use of RFP software and input from various internal departments
  • Coordinate with Marketing and Product resources to assure that proposals and presentation materials are updated and reflect current and correct product information
  • Participate in sales conferences and other sales activities as directed by the department manager
  • Bachelor’s in Business Administration, Management, Finance or related degree
  • Minimum 4 years of experience in a professional B2B sales and support activities environment
  • Experience organizing and managing a professional team (ex: sales support)
  • Highly fluent in Spanish at a business level
  • Experience working in Latin America
  • Strong organizational and communication skills with attention to detail
  • Must be able to travel internationally when needed up to 30% annually
  • Experience working in the financial technology industry
  • Ability to execute corporate sales strategies
  • Ability to meet deadlines consistently across multiple active projects
  • Ability to work with management across functional areas to gather current product information
  • Highly client and customer focused
  • Self-motivated and high-energy individual that works well in a team environment

Ad Sales Support Manager Resume Examples & Samples

  • Manage the Sales Operations team to
  • Contribute to the professional development of the team in all aspects
  • Ensure established SOPs, processes and procedures are properly followed and kept up-to-date
  • Identify opportunities for improvement of current SOPs
  • Ensure daily responsibilities of the department are met and completed accurately and on time
  • Act as a liaison with internal departments such as Content, Traffic, Broadcast Operations and Finance to ensure full and accurate attainment of revenue goals
  • Partner with Content, Media Planning and Affiliate Sales on initiatives that will increase DLA/USH brand equity and/or revenues
  • Identify system/technical areas of opportunities and collaborates with IT team on their development and/or implementation
  • Responsible for team successfully completing any required system user testing
  • Claim ownership of the overall operational steering and development of the department
  • Coach supervisors on management skills, issue prioritization, resolution and time management
  • Maintain Budget for Commercial Operations

Sales Support Manager Print & Promotional Marketing Services Resume Examples & Samples

  • Manage the NSW Print & Marketing inbox (traffic workloads to your allocated employees)
  • Lead team of direct reports and set target results and outcomes to achieve overall efficiency results. Manage resourcing to ensure optimal management of human capital within division
  • Collaborate with Sales Manager to help develop and implement the divisional strategy based on departmental strategic plan to achieve budget
  • Escalation contact

SAP Global Sales Support Manager Resume Examples & Samples

  • Develop application sizing and architecture guidelines and capacity tables (coordinated with performance team) for SAP Solutions
  • Create standard configuration templates
  • Enable geo SAP CoC, LETS, and geo technical sales
  • Provide support for questions coming to:

Sales Support Manager Resume Examples & Samples

  • Provide Sales support for all ACSS market segments (AT; Business & Regional; Military; and Aftermarket); weekly short term forecasts (STF); and monthly ACSS Executive STF. Ensure the forecast accuracy
  • Provide Sales support for monthly Business Requirements Planning (BRP)/ Sales Inventory and Operations Planning (SIOP)
  • Provide marketing and product development support for ACSS’s core products (i.e. TCAS, TAWS and Transponder)
  • Provide Sales support in improving the overall STF Process
  • Provide Sales support to coordinate cross functional Groups in support of Sales & Orders annual Objectives
  • Responsible to develop and maintain the Sales Operations Dashboard to allow effective management of the ACSS Sales & Marketing Activities
  • Develop, Support and Improve the ACSS Long Term Forecast (LTF) Process and Planning Cycle including Product Roadmaps; Product and Market forecasts and Product Development Investments
  • Develop marketing plans to include internal and external stakeholders including but not limited to OEM’s, Operators and government agencies
  • Responsible for the development of the annual ACSS Catalog and its process
  • Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers
  • Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity
  • Maintain professional internal and external relationships that meet company core values
  • Support the capture of strategic sales pursuits through customer and proposal activity. Support the strategic planning process (Phase 0/1)
  • Responsible for the development and maintenance of Product Marketing support materials, Sales Force training, and pursuit support
  • L-3 AP support for STF; forecasts and planning as required
  • Prefer advanced degree or MBA
  • Prefer 5 years related experience
  • Strong computer skills in MS Word, Excel, PowerPoint and Outlook are required
  • Exceptional organizational/project management skills
  • Strong ability to collaborate with colleagues across departments
  • Outstanding communication skills both written and verbal

Back Office Commercial Sales Support Manager Resume Examples & Samples

  • Support in the creation of customer technical and commercial offers to meet customer needs
  • Prepare bids and offers combining features and commercial terms to attract customers
  • Support preparation of contracts including determining and assessing business risks associated with scope of projects
  • Interact with legal support on contract terms
  • Assist in management of ad hoc special projects related to proposal development
  • Engage in defining and maintaining best practices of full life cycle proposal preparation
  • The preferred candidate should have a minimum of an undergraduate degree and 5+ years of experience in business development, commercial management, sales, or project development with a proven capability to understand technical products
  • Advanced degree or MBA preferred. Work experience in the power/energy/construction sector and/or within sales of new solutions are required
  • Strong presentation and interpersonal skills required. The candidate should be capable of creating compelling new offers reflecting customer needs and communicating them to audiences composed of technical, commercial, and regulatory backgrounds
  • Possess strong verbal and written communications skills, including the ability to contribute content within marketing collateral or messaging. English required, additional (Spanish, French) languages a plus
  • Solid financial modeling experience using Excel with the ability to evaluate offers for consistency with business needs
  • Demonstrated business judgment and individual initiative. The ability to work with minimal supervision
  • Ability to work dynamically and cross functionally within teams spanning both the regional organization and the energy storage team in a fast-moving technical business environment
  • Possess an entrepreneurial drive for getting things done and a “whatever it takes” attitude
  • Ability to travel to target markets as needed (minimal)

Sales Support Senior Manager Resume Examples & Samples

  • Directs the efforts of others in the achievement of the strategic and end-to-end operational objectives of the group
  • Manages the hiring, staffing, training, and maintaining of a diverse and effective workforce
  • Focuses on influencing and delivering a positive customer experience according to Dell standards and vision
  • Improves sales processes and operational effectiveness
  • Manages to business level metrics

MB Sales Support Manager Resume Examples & Samples

  • Divisional Support for four Division Managers and 2 Correspondent Development Account Executives
  • Three years of Risk Management experience
  • Expert experience with Microsoft Excel

Assistant Manager MP Sales Support Resume Examples & Samples

  • Work closely with customer specifications are understood (and challenged, if needed) and the right products are offered
  • Study customer Tender Documents and prepare KONE MP Documents according to MP process
  • Understanding the traffic challenges in buildings and be able to optimize our solutions to overcome said challenges
  • Help Sales in arranging the technical documents for the tender submission
  • Ensure that the proposed solution fulfills the codes, regulations and safety requirements
  • Shall take responsible for correctness of order in line with offer to customer
  • Coordinate with Local MP Engineering team to get correct drawings from SL

Sales & Support Group Manager Resume Examples & Samples

  • Manage field and inside sales activities for Laser Measurement and control products in North America
  • Meet or exceed regional sales targets through proactive and targeted sales programs
  • Manage inside sales team and call center
  • Leverage Sales data base for targeted customer, market, and product campaigns
  • Develop and manage lead qualification and generation activity
  • Identify and implement sales efficiencies through inside sales
  • Assist in tradeshow management, and support
  • Manage, maintain and produce sales content, collateral
  • Competitive analysis and documentation
  • Support and create offers for direct mail and marketing
  • Liaise and attend meetings with other company functions
  • 10+ years in laser or related technical field - Sound technical knowledge of Solid State, Semiconductor, Excimer, CO2 Fiber and Diode laser products and their applications
  • 5+ years in technical sales and sales management
  • Very strong interpersonal and analytical skills
  • Ability to utilize reporting tools
  • Demonstrated ability to work independently and effectively in a broad organization

Regional Sales Support Manager Resume Examples & Samples

  • Complete control and management of regional new car, used car and Ex-fleet car sales performance forecasting both internally within the team and externally to key departments and management personnel
  • CoR programme spend tracking, accrual management and performance against target analysis
  • Regional inbound dealership and customer enquiry management via email and direct contact, this also includes management of a dedicated urgent dealership sales enquiry telephone hotline
  • Control, manage, track and communicate via effective means YTD performance on topics that include but are not limited to, Retails, Wholesales, Bespoke, CoR, Provenance
  • Responsible for working with Global fleet team and workshop on site at the Technology and Logistics Centre to ensure prompt and effective preparation of Ex-fleet vehicles for sale to dealerships and customers
  • Regional Product/Bespoke initiative management. Working closely with the Bespoke Sales Manager for the region to respond to incoming dealer and customer enquiries
  • RRMC Dealership demonstrator control and management, ensuring dealerships have the correct drivable product to display to interested prospects
  • Dealership bonus payment management, payment or hold of back end 5% bonus based on defined criteria as set in the beginning of the year
  • RRMC new vehicle ordering to include SMS quota management, production steering and maintenance of dealership quota plans to drive orders
  • Responsible for the creation of all regional sales memo`s and internal pricing documentation within the active month
  • Working collaboratively with the Regional Sales Strategy Manager to support the ongoing development of the region with data analysis and feedback on Regional Sales Programmes
  • Overseeing the daily roles and supporting ongoing project work for the Sales graduate(s)

Business Analyst & Sales Support Manager Resume Examples & Samples

  • Provide comprehensive business/sales analysis and consulting to the RT & MFS sales management team
  • Consolidate and analyse all sales reports (daily, weekly, monthly..) and marketing data (competition, distribution, products, markets…
  • Develop the RT sales dashboard to timely monitor sales trend and results (by region/account/product category…)
  • Identify the gaps, investigate the root cause, and propose solution alternatives
  • Interview stakeholders to obtain business and process requirements and develop business and process documents to sales team
  • Execute month end analysis, and contribute to planning, forecast, trend analysis as well as ad-hoc reporting and analysis for the PLCN RT &MFS business
  • Co-lead the new projects and cross business lines projects (sales related) - including the business cases development and processes engineering
  • Co-lead sales teams integration projects to improve the team and business efficiency
  • Lead and manage the sales operation activities
  • Contract management for direct fleets
  • Claim management, customer satisfaction
  • Rebate dispute management
  • Sales supports by coordinating with legal, supply chain, logistics, and customer service…
  • A university degree, MBA degree considered a plus
  • 5-10 years work experience, preferably with business analyst and/or sales experience
  • Knowledge of BI tools, Excel and PPT
  • Strong customer focus, project management and very good communicative skills
  • Excellent analytical skills and feel for numbers
  • Team player, Hands on approach and pro-active method of working
  • Fluent in English both written and spoken, Flexible mentality

Customer Sales Support Manager With German Resume Examples & Samples

  • Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters
  • Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs)
  • Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities
  • Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required
  • Intermediate understanding of moderately complex internal operational issues
  • Demonstrated teamwork and collaboration skills
  • Ability to structure and apply developed organizational skills to manage daily operational issues

Sales & Plant Support Manager Resume Examples & Samples

  • Ensure pro-active sales activities for Service in Italy, market and customer prospecting, establish and develop customer relations
  • Be responsible of Services Plant Support business development in seeking and reporting on every opportunity to develop the Plant Support Services to our Customer
  • Have full P&L responsibility of Service Plant support projects allocated to the team
  • Establish commercial visit plan in collaboration with the Local Service Center Leader, define and develop Plant Support Services offering dedicated to the Italian market
  • Handle customer contacts and requests. Produce tenders incl. cost/price calculation and commercial and legal conditions managing the preparation of the technical & commercial aspects of the Services tenders in order to optimize the competitiveness of our offer, in liaison with Operations and/or Technical Services specialists located in other zones: condition assessment, specification, industrial scheme, costing. Negotiate & win contracts in order to reach the fiscal year forecasted targets and develop the LSC growth
  • Lead the execution of the contracts until expiration of the warranty period. Perform project planning and reporting, manage the technical matters of the Plant Support Services projects in order to optimize quality, cost and lead time in liaison with Operations and/or Technical Services specialists of other zones: engineering, sourcing, manufacturing, site preparation, risk and opportunities
  • Manage contractual, technical Services, Site activities in front of the Client and Contractors
  • Ensure the nomination, mobilization and de-mobilization of Site Staff according to defined Project Schedules
  • Assign and collect Field Service Reports from Site Personnel
  • Ensure the compliance by the Customer of the Contractual Obligations in regard to Site Services and Infrastructure
  • Ensure the delivery of Tools and Consumables needed for the execution of the Site Activities, as per contractual requirements
  • Monitor Erection/Commissioning Punch List for outstanding/pending Site Activities
  • Initially prepare and arrange to take possession of the site. Develop and plan temporary and permanent site infrastructure together with the Site Manager, whenever possible
  • Ensure that Company’s Quality and EHS directives are followed on-sites
  • Actively seek to improve project results through variation orders
  • Guarantee that the quality level is in line with the customer expectations (COPQ, EHS and 5S at site fully under control)
  • Ensure the optimum cash-flow in the projects
  • Provide information and feedback to the other parties in the process
  • Promote the interests and image of the company at all times
  • Behave according to GE Code of Ethics & compliance – Spirit & the letter - Values
  • University degree (comparable with bachelor or master) in technical and managerial field
  • Previous proven Experience in Sales / Project Management / Engineering in a Service environment
  • Generalist knowledge (Technical, Legal, Finance, etc.) with a strong technical awareness
  • Strong communicator, seller (fluent in Italian & English, French appreciated), as well as negotiator
  • Project management skills, able to motivate the Service team and the function, pro-active milestone management
  • Good general knowledge of all Hydro Services and Products and detailed know-how on one
  • Pro active
  • Decision maker
  • Resilient
  • Rigorous
  • Ability to change for a multi products approach
  • Excellent ability to manage interfaces and be a leading team
  • Can easily motivate, lead and coach the people to be part of the European Services Organization

Regional Sales Support Manager Resume Examples & Samples

  • Supervise and develop Regional Sales Support Team
  • Authorise new truck orders, amendments
  • AFRL account Management
  • Pre-delivery vehicle compliance, including the tax and registration of vehicles prior to handover
  • Trade licence plating
  • Responsible for accurate financial reporting and forecasting
  • Responsible for formulating and driving strategy to meet inventory and sold stock throughput targets
  • Regular and appropriate communication of progress, identifying and managing risks to delivery
  • Responsible for ensuring appropriate planning and implementation of PDI and preparation process of all Region’s new truck sales orders
  • Regular reporting in conjunction with Sales Director
  • Key Skills / Competencies
  • Management, motivation and leading teams, including delegation and coaching
  • Inspires others to achieve
  • Ability to challenge and influence effectively at all levels
  • First class communication skills
  • Ability to develop and evaluate process
  • High level of numeracy
  • Proactive, enthusiastic and approachable
  • Able to manage conflicts in a professional manner, in line with company policies
  • Team orientated
  • Education / Professional Qualifications required for the position
  • Grades A – C at GCSE for Maths, English and Science
  • Experience in a fast paced commercial environment
  • Previous experience of working with customer relationship management systems

Sales Support Manager, PoS Sales Resume Examples & Samples

  • Respond to and record incoming enquiries in a structured professional manner using the correct business tools made available to you
  • Communicate directly with prospective clients in a structured professional manner
  • Work with the New Business function to identify, establish contact and develop new prospect leads with guidance from the New Business function
  • Work with the New Business function to help drive the commercial teams to identify New Business opportunities within existing and new markets
  • Gather activity information from the wider commercial teams regarding existing campaign activity
  • Build proposals using templates and instructions from the New Business function
  • Follow up early stage prospect contact and record within appropriate systems
  • Assist with the maintenance of the CRM, finance and pipeline tools to ensure accurate management information is available at all times
  • Understand and be able to communicate the GfK value proposition including core and value added services and work with the New Business function and wider commercial team to support all sales efforts with this understanding
  • Follow up on marketing campaigns by phone and email

Sales Support Manager Resume Examples & Samples

  • Oversee territory sales support team and in limited cases sample coordinators and any other assigned support roles (to potentially include operations in smaller locations where absent)
  • Monitor sales support territory focused mailbox and assign request to employees as needed
  • All other duties as identified in Sales Support Analyst
  • Direct communication with customers as appropriate
  • College degree or equivalent work experience required
  • 5-7 years experience in a sales & marketing environment required
  • 5+ years of successful supervisory/management experience required with demonstrated ability to build and develop effective teams as well as motivate and develop direct reports
  • Excellent verbal, written, people, and diplomacy skills are required

Sales Support Manager Resume Examples & Samples

  • To manage the Sales Support function within company policies & processes
  • To manage the provision of machine specification, configuration & special adaptation support; negating the risk of miss-selling of products, ancillary equipment and attachments
  • To maintain an understanding of current & future EU & GB legislation & regulations relevant to all VCE products & attachments, via VCE Group Laws & Regulations department and attendance at Construction Equipment Association (CEA) and other technical forums
  • To disseminate information regarding current & future legislation (and changes to legislation) pertaining to VCE products, all attachments & special adaptations
  • To maintain a thorough understanding of Zone type supplier agreements that exists between region EMEA and third party suppliers
  • To provide an effective technical reference service to the Sales & Marketing department, utilising the GB Technical Support department and Sales Support region EMEA
  • To manage a field-support service to the Sales team by way of customer visits, demonstration support, application and production studies and use of the Site Simulation tool
  • To source & appraise ancillary equipment and third party suppliers, ensuring compatibility with Volvo CE products and legal compliance
  • To vet all sales orders at the point of ‘order confirmation’ to ensure that machines, ancillary equipment, attachments & adaptations are correct for the specified application
  • To support the Marketing department in monitoring competitor activities with particular emphasis on products, features and specifications and competitive comparisons strategies
  • Ensure the timely dissemination of sales bulletins, competitive comparison information etc. Adhering to the established process & distribution list
  • To understand product related training needs of the sales department and structure an on-going training program
  • To motivate and develop the sales support team ensuring that development opportunities are fulfilled
  • To own the MRS (market related specification) process for all products and assume the role of ‘chair’ for MRS meetings, compiling the agenda and driving the completion of actions
  • To ensure pricing for locally sourced options and other non-standard equipment is provided and maintained
  • To own the Learning Centre programme for the Sales department & provide progress and status reports to Regional Business Managers and the Sales Director
  • Manage, with the support of the Engineering department, the supporting documentation i.e. installation instructions, warranty agreements and parts supporting material for local fit options
  • To liaise with region EMEA regarding UK market product specification requirements i.e. all-round vision systems, on-board weighing etc
  • To support the Marketing department in the preparation and of execution of product launches, training and promotional events
  • To periodically review the Operator Familiarization program with both Demonstrators and Area Managers
  • Ability to manage & develop people
  • Good understanding of process management
  • Management courage
  • Able to communicate at all levels
  • Self-starter with the ability to work on own initiative with minimal supervision
  • Desire and energy to make continuous improvements
  • Ability to execute presentations and training material effectively
  • Flexibility with working hours, in the field with suppliers and customers
  • A holistic view
  • Good team working, networking and cross functional skills
  • Good attention to detail
  • Experience of managing people and processes, preferably in a technical role
  • An Engineering/product based qualification with minimum 10 years’ experience
  • Field based product experience of working within construction and quarrying environments
  • A good knowledge of the construction related industries and awareness

DCP Operator Channel Sales Support Manager Resume Examples & Samples

  • Guide newly acquired operator partners through the process to establish a go to market strategy & establishment,
  • Engage with further ecosystem partners to create a market pull for the services & capabilities from DCP
  • Develop and execute a M&C plan with prioritized operator channel partners in close collaboration with DCP and Industry & Society Sales
  • Create sales & marketing materials for operator channel partners
  • Work with operator channel partner sales team to ensure partners have good portfolio knowledge and supporting sales collateral
  • Measure the impact of the co-marketing programs and course-correct as required
  • Establish relations with adjacent ecosystem partners which influence the selection of managed connectivity solutions towards their clients (e.g. IoT platform providers, system integrators, etc.)
  • Collaborate with the operator sales teams to close existing business deals
  • Domain knowledge (embedded connectivity sales to enterprises)
  • Market insight and analysis
  • 5+ years of related experience in
  • Experience working in a global team
  • Previous experience with the DCP service portfolio is a plus
  • Existing relations to global enterprises in Europe and/or Asia

Product Sales Support Manager Resume Examples & Samples

  • Identify market needs and develop product profiles for audits programs that deliver mechanical integrity analysis, energy efficiency and recommended solutions to improve the operation, quality, delivery, and safety
  • Establish pricing model to include financial justification to the customer, which suggests the responsibility of Gross Profit in each product or service introduced to the market
  • New product/service introduction to the market by conducting an appropriate product-launch program, which promises an opportunity of improving product profitability
  • Develop and/or lead the development of computerization of pricing tools, audit analysis tools and data tracking tools that offers the customer a comprehensive yet easy to read result
  • Develop product catalog and other materials not only for external use (for sending the message to customers) but for internal customers (sales-forces) as their sales tools
  • Update the market information and understand its trend, competitive environment, risks and opportunities for the company’s further investments for growth
  • Technically knowledge in air conditioner products, industrial compressors and industrial refrigeration practices is a plus
  • Knowledge of customers within related markets
  • Fluently communicate in both Thai and English
  • Good coordination and negotiation skills

Sales Support Manager Resume Examples & Samples

  • Create, implement and review local sales support strategy
  • Ensure key targets are achieved for customer support
  • Oversee the validation of terms and conditions in each offer
  • Manage the preparation of all technical, financial and project management aspects of the bid/estimate/quotation, indicating prices and trading conditions
  • Ensure implementation of salesforce and other sales tools in the team
  • Support Sales organization during technical meetings, product presentations and negotiations with customers
  • Coach, motivate and develop direct and indirect subordinates

Technical & Solution Sales Support Manager Resume Examples & Samples

  • Broad Business Acumen. Can be engaged, supported and consulted in the whole process from pre-sales of services, bidding to service delivery and acceptance
  • End to End knowledge of Services, covering devices, Applications, RAN, Transport, Packet Core domains, and IMS, optional with IP, database and big data domain. And has experience in leading a group of engineers to deliver an optimization service project
  • Deep knowledge in telecommunication standardization: Vast experience in problem solving by Facilitation and Collaboration of expertise in Multivendor environment
  • Strong presentation, communication and consultation skill
  • Marketing sense, Entrepreneurial & Commercial Thinking
  • Delivering Results & Meeting Customer Expectations
  • Creating & Innovating

Operator Channel Sales Support Manager Resume Examples & Samples

  • Influence global enterprises to include DCP capabilities in their managed connectivity RFx
  • Leverage relations already existing in the Industry & Society sales team with global enterprises
  • 5+ years of related experience working at a telecom operator sales/product team creating & selling managed connectivity offerings and/or IoT solutions or working at global enterprise and being responsible to source & embed connectivity solutions in products & services
  • Experience in supporting sales engagements with channel partners in indirect sales

Sales Support Manager Resume Examples & Samples

  • Primary Responsibility
  • Provide quality, professional support to all customers and distributors worldwide
  • Provide direct administrative support to sales team and company General Manager
  • Perform detailed compatibility reviews and approvals of system orders
  • Participate in sales meetings and generate support data for weekly bookings calls
  • In conjunction with the manufacturing design engineer, manage part numbers, item descriptions, and product pricing
  • Provide sales quotes and equipment reference quotes to customers and distributors as needed
  • Send customer satisfaction surveys and produce monthly report
  • Maintain CRM database for sales-related activities
  • Coordinate tradeshow logistics, training logistics and other company events
  • Chair the education committee
  • Participate and manage marketing activities as required. Provide support to the marketing department
  • Ensure all products are priced according to profitability guidelines set forth by the GM
  • Update buyer’s guide and price guides as directed
  • Perform CRM training for new users
  • Maintain detailed work instructions on for all sales support related tasks
  • Manage marketing promotions and literature
  • Support sales team, director of marketing and GM as needed
  • Approve system configurations for new customer orders
  • Generate quotes
  • Excellent knowledge of MS Outlook, Word, Excel, & PowerPoint
  • Ability to manage and track fast-paced, dynamic projects
  • Strong understanding of sales processes and techniques

Sales Support Manager Resume Examples & Samples

  • Influence management, relationship-building and conflict resolution skills
  • Demonstrates solid business acumen and data analytic abilities in support of sales activities
  • Knowledge of Global Commercial Banking and CMP
  • Analytical abilities

Sales Support Manager Resume Examples & Samples

  • Support the Sales Director with customer projects
  • Collate Sales Support team statistics and provide recommendations for improvement
  • Maintain supporting documentation associated with AU Sales Managers Meeting
  • Partner with all business units to achieve the business goals set out
  • Document and maintain new or revised Sales support processes and manage implementation across the business including third party processes
  • Develop training materials to support process improvement across the Sales Support team
  • Ensure Sales Support staff are adequately trained to perform their roles
  • Maintaining documentation through SharePoint and associated content management systems
  • Track and record team personal/annual leave and approved time in lieu
  • Strategic planning for sales activities - provide insight and direction of selling focus to Sales Managers through analytics and metrics (e.g. service consumption status, churn, sales reporting and forecasting, market trends)
  • Oversee sales support team - budget, allocation of work, process and efficiency, training, and documentation management
  • Monitor, track and Oversee all Custom Part opportunities
  • Capacity Management of all Australian sites
  • Support Sales Director and Sales Management team with deal review metrics
  • Tertiary qualifications in Business / Quality Management or Electrical/Mechanical Engineering
  • Experience in a related field (telecommunications or IT industry)
  • Experience with running of projects / project management
  • Experience with leading teams / managing staff
  • Familiarity with document production and publication
  • Advanced competency in MS Office, Adobe Acrobat and Visio
  • Basic CAD proficiency
  • Positive attitude to all tasks
  • Self-motivation, excellent organisational skills and ability to meet tight deadlines
  • Strong interpersonal skills and demonstrated ability to work with multiple stakeholders and cross-functional teams

European Rental Sales Support Manager Resume Examples & Samples

  • Detailed understanding of rental operations across all major markets (act as a SME for Opel)
  • Liaison with central & NSC (national sales company) finance teams to ensure accuracy & relevance of financial data included in the master files (used as key negotiation tools)
  • Ongoing support of rental sales development (forecasting, sales reporting, performance tracking & issue resolution)
  • Negotiation of annual supply agreements covering all major European markets for both risk sales & remarketing sales as well as ongoing negotiation to optimize Opel’s volume & financial position
  • Development & management of complex legal contracts for benefit of Opel operations
  • Maintaining ongoing regular dialogue with NSC fleet & remarketing & finance personnel
  • Support NSC rental sales (minor rental) where required
  • Coordinate Rental channel FC with NSCs
  • University or college degree and / or equivalent experience
  • Many years of automotive experience at managerial level, ideally blending operational and functional responsibilities
  • First experience in a commercial finance role and international experience as well as product knowledge
  • Excellent command of written and spoken English
  • Ability to (and experience of) present at Senior Management level
  • Customer focused with a can do attitude
  • Highly numerate, ideally with a finance background
  • Strong analytical & data management skills
  • Excellent excel capability
  • Confident oral presenter (English, with other languages an advantage)
  • Ability to work under tight time pressures & in high stress environments & extended hours during periods of peak workload
  • Mobility; Role necessitates regular travel across Europe

Sales Support Manager Resume Examples & Samples

  • Manage the activities of the Account Specialist team sales support function
  • Oversee workflow of all business process including preparation of templates, forms, reports and other statistics to support the Account Management and/or Territory Management team
  • Initiates and tracks all process to completion
  • Will be responsible for the hiring of account specialists
  • Handle and resolve more complex customer requests or complaints
  • Must be familiar with a variety of concepts, practices and procedures as related to all aspects of a major retail customer
  • Interface withal business areas in data gathering, problem solving and related work
  • Help to identify system enhancements and opportunities
  • Identify training opportunities and support scheduling of training on an ongoing basis
  • Develop tracking to help measure and improve effective work results
  • Accountable for the successful daily completion of tight project timelines
  • Advanced MS Office
  • Requires 7 years’ experience in this field or related area
  • Demonstrated ability to multi-task and successfully manage and execute multiple projects and processes simultaneously
  • Exceptional leadership abilities as creative thinker, problem solver, motivational manager, and collaborative team member
  • Excellent oral/written communication/organizational skills
  • Ability to prioritize and plan work activities, using time efficiently; able to effectively manage resources to meet inbound and outbound appointment times
  • Ability to resolve issues appropriately and in a timely manner
  • Able to develop and maintain effective internal/external working relationships with a diverse group of individuals; a team player
  • Able to work well under pressure while meeting team goals and deadlines

Sales & Market Support Manager Resume Examples & Samples

  • Assist regional management to achieve and deliver agreed segment plans and business objectives by providing effective market support
  • Understand the relative costs of distribution and initiate actions to reduce where appropriate
  • Provide clear visibility of sales performance in the markets at individual, team and business level
  • Co-ordinate, support and lead major local and regional business cases and sales pitches across Central,East and West African operator markets
  • Track and Report on top 10-20 customer sales growth plans to ensure appropriate focus and opportunities are maximized
  • Ensure new opportunities are maximized across markets
  • First point of contact for the Operator’s on pricing, marketing, subscriber issues, market support, this will require the ability to understand how GI pricing is formulated and all the cost elements in order to ensure acceptable operating margins are maintained expectation met
  • Assist NDCs to identify business shortfalls and advise on solutions to enhance operational efficiency by exploiting cross-market synergies
  • In conjunction with the NDCs, determine business objectives, segment forecasts, strategies and detailed marketing plans for assigned territories
  • Formulate, sponsor and champion business cases for retention of existing accounts, winback, or new business areas
  • Monitor, analyse and report sales, market and account information in order to identify business opportunities and take corrective action where appropriate
  • Build relationships with key decision-makers and influencers within the agency distribution channel where possible (e.g. airlines, NDC, subscriber, supplier)
  • Track competitor activity in the market and initiate necessary actions where appropriate
  • Work with the NDCs and Travelport workstreams to prepare valuable feedback and implement detailed plans for
  • Migration of agencies to Galileo
  • Sponsorship of business cases for products to meet market requirements
  • Market communications
  • Account development
  • Ensuring a reliable and cost effective end to end service delivery
  • Maintain country strategies, which contribute towards the EMEA strategy in conjunction with the NDC Head and Sales & marketing plans
  • Manage the implementation of specific projects ensuring co-ordination of Travelport, NDC, vendor activities and resources to achieve defined business objectives
  • Develop relationships with key travel groups & suppliers in the assigned markets in conjunction with the NDC
  • Ensure contractual targets and obligations are met by both parties
  • Communicate daily/weekly impact figures, product advisories and other information as appropriate managing confidentiality, sensitivities and legal requirements to the NDCs
  • Ensuring that the all operator’s in Africa are trained,understand and follow the best practices of Travelport
  • Manage all new product roll outs in operator markets
  • Provide basic technical guidance and support on the process for uAPI/online platforms ( B2B, B2C) to NDCs and customers
  • Analyze business and process/practices to identify and recommend opportunities for enhancement using

Manager, Channel Sales Support Resume Examples & Samples

  • Hires, mentors and trains teams
  • Provides daily direction and communication to employees so that all calls/job tasks are handled in a timely, efficient and knowledgeable manner
  • Maintains variety of reporting for team in relation to promotions/programs, dealer statuses and assignments in CRM/SF, commission audits, and dealer spiffs
  • Establishes work procedures and processes that support the company and departmental standards, procedures, and strategic directives
  • Conducts call coaching for new teams & employees
  • Engages various department specialists for ongoing training
  • Performs financial audits for partners on an ongoing basis
  • Manages and motivates team to attain goals and company objectives
  • Strong written and oral communications
  • Excellent time-management skills with the ability to meet deadlines
  • Maintain regular and punctual attendance
  • Ability to accept and evolve with changes in policies and procedures

Campaign & Sales Support Manager Resume Examples & Samples

  • Knowledge of and experience with government relations, government acquisition, Department of Defense / military planning, military aircraft missions, and the aerospace engine industry is highly beneficial
  • Demonstrated experience, knowledge, and understanding of key business drivers, macro and micro-economic global business drivers and unique needs of military end-users and channel partners
  • Exceptional analytical, interpersonal communication and presentation skills

Manager of Sales Support Resume Examples & Samples

  • Understand all available sales products (TV and Digital advertising products)
  • Responsible for interviewing, selecting and onboarding all ACs and APs
  • Review monthly KPIs and determine needs of the market and the ongoing training needs of team members
  • At least two plus years of previous experience supervising other team members is highly preferred. Related experience providing coaching, performance management and team development is also ideal
  • A proven track record of having a high attention to detail is necessary

Retail & Small Business Deposits Sales Support Manager Resume Examples & Samples

  • Develop a comprehensive understanding of supported retail and small business deposits products, market opportunities, competitive environment and the short and long term goals of the department
  • Assist in monitoring various channels with respect to retail and small business deposits acquisition and attrition
  • Evaluate and make recommendations on deposits product changes, and participate in the implementation of products, to include successful and effective communication plans with the Community Bank
  • Prepare and deliver retail and small business deposits product knowledge training to the Community Bank
  • Track, measure and report acquisition production and retention trending to ensure Community Bank associates are accountable for sales. Identify and report on internal and external trends
  • As necessary, provide increased sales support and focus on new regions or underperforming Community Bank regions to improve regional deposits performance
  • Provide departmental project management support for new product rollouts or product enhancements
  • Bachelor’s degree in Business or Marketing, or equivalent education and related training
  • Five years of experience in sales and marketing
  • Previous involvement with line of business partnerships
  • Ability to produce quality output under pressure
  • Knowledge of retail and small business deposits products
  • Well-developed written and verbal communication skills
  • Well-developed training facilitation skills
  • Ability to influence others without direct authority
  • Ability to interact with all levels within the organization
  • Master’s degree in Marketing or Business
  • Community Bank sales leadership experience
  • Knowledgeable of all retail and small business products and services
  • Experience interacting with Senior Management/Senior Leadership Teams

Sales Support Manager Resume Examples & Samples

  • The Sales Support Manager is responsible for the development and success of the Annuity, Life and Asset Sales Desk. They ensure a quality experience for the advisors, and distribution partners that utilize the Voya Sales Desk for sales ideas and support
  • Recommends marketing and sales support initiatives to support and maximize sales efforts. May assist marketing and product development staff in developing and launching new products
  • May participate on special projects contributing directly to sales efforts in such areas as product development, marketing and compensation
  • Collaborate with Sales, Operations and Distribution partners to support Voya initiated objectives
  • 5+ years or sales and/or marketing experience
  • Extensive product knowledge. Experience with Life Insurance, Annuities, and Mutual Fund platforms preferable
  • Strong problem solving skills. The ability to convert changes in the competitive and regulatory landscapes into actionable sales ideas/concepts is critical
  • Series 6 and 26 or the ability to obtain prior to hire

Sales Support Manager Resume Examples & Samples

  • Holding technical discussions with the High Power Drives factory, engineering department, global sales organization, ABB’s internal customers and 3rd party customers
  • Organizing factory acceptance tests and other kind of inspections related to customer projects
  • Hosting customers who are visiting the factory
  • Developing the High Power Drives offer–order–delivery process
  • Supporting the sales organization in European region
  • Answering technical inquiries coming from the sales channel

Sales Support Manager Compression Resume Examples & Samples

  • Qualify new sales leads
  • Respond to requests for technical support and assistance in the sales cycle
  • Analyze & comment User Requirements Specifications (URS) and produce the appropriate costing sheets
  • Identify the customers’ needs, present GEA’s technologies and solutions, understand the competitive environment and position GEA to maximize chances
  • Work with the R&C agents and other GEA Pharma sales support divisions to close the sales cycle (while teamwork prevails, the Sales Manager might close the cycle alone on occasions)
  • Follow-up on quotations until final contract signature
  • Follow-up commercial, financial and legal aspects of contracts
  • Review contracts with the various team leaders in GEA Halle to launch the new projects in engineering and in production (Contract Review)
  • Consistently educate himself to remain on top of the latest technological evolutions in his domain, inside and outside GEA
  • Understands the customer’s processes
  • Collect market intelligence in a systematic way and give feedback to the organization

Sales Support Excellence Manager Resume Examples & Samples

  • 1- Monitor the process from planning to execution of sales owned investment budget, focus on trade promotion and CAPAX
  • 2- Track and analyse the efficiency and effectiveness of trade promotions and other sales owned budget, with proposals to improve efficiency from the spending
  • 3- Work with OEM Space Marketing Team to develop super dealer group hunting and farming offer, as well as feedback outcome and efficiency after roll out
  • 4- Support regional sales teams to well plan and execute trade promotion to maximize output from the investment
  • 5- Develop super dealer tailor-made trade marketing offer with involvement of sales team to deliver annual top-line plan
  • 6- Coordinate the Regional Sales team, and act as an interface between regional Sales Team and Marketing Team in trade promotion programs, to drive the continuous improvement of effectiveness and efficiency in terms of budgeting, spending and processes
  • 7- Facilitate national sales/trade support projects to achieve excellence in sales support team
  • 8- Accountable for sales LBM process development, execution and review well-cooperate with sales operation and GSC effectively
  • 9- Lead the issue of bi-monthly FWS newsletter to enhance the FWS team communication
  • 10- Ensures compliance with OMS and any supporting GDP’s - e.g. Driving Safety and any local legal requirement

Sales Support Manager Global Commercial Bank Resume Examples & Samples

  • 5-10 years of successful management and leadership experience in leading a team enabling sales activities
  • Strong ability to coach, motivate and develop team
  • Influence management, relationship-building and conflict resolution skills
  • Demonstrates solid business acumen and data analytic abilities in support of sales activities
  • Knowledge of Global Commercial Banking businesses and CMP
  • Analytical abilities

Sales Support Manager Resume Examples & Samples

  • Oversee all market Account Planners (Aps) and Account Coordinators (ACs)
  • Support Local Sales Managers and Directors of Sales with sales tracking
  • Manage market trade requests and needs
  • Manage market autofill lists for the Director of Sales
  • Serves on a team with other Sales Support leaders to recommend enterprise wide best practices to adopt
  • Previous experience with ad sales fulfillment systems such as STRATA, TIM and/or CRM platforms

National Accounts Sales Support Manager Davidson Resume Examples & Samples

  • 10% Determine the Sales Support Lead to be assigned to each National Account Customer and ensure a smooth and successful experience for the customer
  • 15% Management of setting up and coordinating communication of new National Account customers to Accounts Receivable, Sales Leaders, Sales Professionals, Contract Management, Customer Care and Procurement
  • 15% Work with National Account Managers to provide support & reporting to achieve results on client priorities
  • 15% Work with pricing team to ensure pricing & contract accuracy
  • 15% Internal resource that ensures all stakeholders are acting in unison
  • 30% Manage a National Account Sales Support team by coaching and providing training and counsel to provide the best experience for the associate

Sales Support Manager Resume Examples & Samples

  • Effectively lead and manage a team of Sales support agents within NSW and ACT
  • Successfully contribute to the development of the NSW/ACT sales strategy within NSW and ACT and deliver and implement this strategy in accordance with sales support roles and responsibilities, ensuring all targets are met
  • Lead, evaluate and develop the sales support team, setting target results and outcomes
  • Ensure high levels of effective activity within the team while conducting regular sales support meetings
  • Ensure performance management of direct reports, holding staff accountable for performance
  • Identify, develop and maintain appropriate processes and related documentation in order to drive high levels of customer satisfaction
  • Ensure that customer needs are understood and the service provided meets or exceeds expectation
  • Identify and develop appropriate sales support business processes as required
  • Support State Managers on reporting & process improvement opportunities
  • Build KPIs & reports for field sales associates working with state managers
  • Design Analytical tools to drive share of wallet growth programs
  • Identify opportunities to increase margin through analysis and reporting for sales specialists
  • Train and develop sales support on business wide processes as well as sales reporting &
  • Work with vendors on any chargeback pricing discrepancies or service issues, particularly in direct delivery
  • Assisting in the sourcing & pricing of specialist products as new major contracts come on board

Sales Support, Resource Manager Resume Examples & Samples

  • Support assignment and scheduling of resources to support sales teams’ achievement of stated objectives
  • Ensure the right resources with the right skills are deployed effectively to appropriately represent comprehensive solutions as guided by customer needs
  • Support coordination of primary education and ongoing skill development of solution delivery and sales teams
  • Bachelor’s degree and 3 years’ work experience, preferably in sales support or project management capacity
  • Experience in healthcare, technology or population health a plus
  • Comfort managing multiple competing priorities with constantly shifting, dynamic workload
  • Ability to complete tasks with set deadlines independently and with minimal guidance
  • Capable problem solver that develops effective solutions for complex problems
  • Self-motivated team player with ability to foster good working relationships both internally and with clients
  • Occasional travel, less than 10%

ELT CRM Systems & Sales Support Manager Resume Examples & Samples

  • Minimum 3 years’ technical support experience in a sales environment
  • Computer literate in MS Office with excellent CRM database skills,
  • Ability to communicate in non-technical language to customers, sales reps and other users,
  • Good written and oral communication skills,
  • Self-motivated and proactive,
  • Keen attention to detail and follow-through,
  • Analytical and problem-solving abilities,
  • Ability to work calmly in a sometimes high pressure environment,
  • Team player suited to a team-orientated and collaborative environment, where knowledge is shared actively
  • Degree level or equivalent
  • CRM system management experience

Campaign Manager Ad Sales Support Resume Examples & Samples

  • Manages and facilitates the fulfillment of larger contracts with more specific and complex requirements, revisions, and copy into a traffic-ready status, including transferring orders from sales to traffic/stewardship, facilitating copy instructions and related communications between clients and traffic, and processing revisions as required leveraging shared services resources as appropriate
  • Determines when to deviate from established policies and procedures to ensure fulfillment of contract requirements
  • Acts as primary business partner to traffic and other departments, as necessary, to ensure fulfillment of any special requirements by interpreting contract requirements, researching discrepancies or inconsistencies, and developing and implementing alternative solutions
  • Develops partnership with sales organization to lead all efforts to maintain and manage the execution of the entire client campaign life cycle such as making schedule changes, developing and implementing efficiencies and opportunities, and acting as first responder for any client issues that arise
  • Develops and executes alternative solutions to ensure attainment of client expectations and to resolve issues for make goods/under delivery
  • Review and act on pre-empt notices, oversell reports, and other related inventory information
  • Develops ad hoc performance reports, provides analysis, insight, and recommendations to enhance success of current and future campaign performance, such as ratings achievements, run rates
  • Develops best practices or solutions to improve campaign processes and define metrics to measure process effectiveness
  • Outstanding ability to multi-task
  • Exemplary follow-up/follow through
  • Advanced Microsoft Office suite skills, specifically Excel, Word, Outlook
  • Ability to embrace change in a fast paced environment
  • Willingness to learn new systems and software

Sales Support Manager Resume Examples & Samples

  • Managing a team of individual contributors in the Global Premier Management Team (Premier Online organization)
  • Ensure online programs and strategies are current with regard to trends, practices, and costs
  • Develop implement, and manage comprehensive projects in addition to people management responsibilities
  • Leverage and maximize the use of all available training resources to ensure the team is operating efficiently and effectively
  • Incorporate operational process improvements, efficiency scaling, and training into the performance planning process for your team
  • Organize cross functional work teams, apply professional project management skills, and provide team leadership to obtain Premier online goals and objectives
  • Work experience in successful management of teams who interact with areas of sales, sales force support, consulting, training and / or marketing. Remote management skills preferred
  • Proactive, self-driven and motivated with key focus on target achievement, whilst ensuring team success
  • Dell Product knowledge and Sales processes
  • Excellent communication and presentation skills, both written and verbal in English and French languages. Arabic a plus but not a requirement
  • 5+ years management experience in Premier Online
  • 3+ years management experience in Premier Online Order Processing and/or sales

Sales Support Manager Resume Examples & Samples

  • Oversee team of sales assistants and manage the day to day functions of the sales support department, including reporting and data analysis, key account paperwork, sample process and communication vehicles
  • Field product, brand and promotional questions from UNFI sales force and acts as a liaison between UNFI sales force and Blue Marble Brands daily
  • Create, publish and distribute Weekly Sales Update newsletter
  • Manage all incoming communications from Blue Marble Sales and Marketing teams and convey message to sales force in a simple, user-friendly format for sales opportunities
  • Manage and Facilitate SharePoint Team sites nationally, and develops new tools and sales documents as necessary to use as reference on these sites
  • Develop and publish product sku/pricing/availability lists, regionally
  • Perform sales analysis and create reports using UNFI, Blue Marble sales data on an ad-hoc basis
  • Facilitate Blue Marble Brands deals with Business Analysis Department to ensure sales force has access to all available promotions
  • Work with UNFI Inside Sales to develop sales incentive SPIF programs
  • Develops recommendations for new products based on feedback from the field
  • Creates and distributes deal sheets for promotional items as well as new and existing items
  • Monitors and communicates competitive information
  • Trains and educates Inside Sales force on product and brand awareness
  • Completes administrative paperwork, reports, record-keeping and follow-ups
  • Knowledge of Company products
  • Familiarity with sales markets
  • Familiarity with marketing concepts and various communication vehicles
  • Minimum of five years combined of marketing and sales experience
  • Experience in developing and carrying out marketing and communication strategies, sales plans, and incentive programs
  • Experience in data analysis and developing processes for sales reporting and tracking sales against budgets
  • Experience in desktop publishing and creating digitally interactive documents a plus
  • Ability to prepare correspondence, proposals, presentations, policies and newsletters
  • Able to successfully manage and guide support team
  • Able to manage and coordinate multiple projects
  • Able to operate related computer applications (Microsoft Office Outlook, Access, Excel and Powerpoint, Adobe Acrobat Pro, UNFI National Business Systems - EBS, WBS, RBS) and calculator

Sales Support Manager Resume Examples & Samples

  • Lead and perform sales nurturing efforts and qualification functions to aid Business Solutions & Sales
  • Plan and participate in sales strategy and logistics for events, promotions, advertising, and campaigns, etc
  • Proactively lead and coordinate work load for the sales coordinators team utilizing necessary resources to help with time-sensitive projects
  • Lead moderately complex projects and initiatives for the management team to improve the efficiency and effectiveness and related to the sales team processes
  • Handle and manage sales coordinators team performance, monitor team activity to increase successes and milestones, and share potential career development opportunities
  • Ensure effective utilization of the CRM system for report activity to maintain, enrich and expand contact database in CRM system
  • Leverage existing relationships to generate a deeper sales network that result in expansion of deal closings
  • Collaborate and partner with internal teams and travel as required to participate in sales presentations; conferences and campaigns
  • Establish team meeting agenda, assemble client deliverables, and sales support materials and training as needed; and
  • Cultivate and manage relationships with within Inovalon to support the organization’s ability to motivate provide work directions and supervision to a high performing sales team
  • 6+ years of internal sales and/or sales support experience, preferably in the health care industry
  • 3 years' of successful progressive experience as an sales professional meeting/exceeding sales quota
  • 1+ years of supervisory, management, or team lead experience preferred
  • Demonstrated experience with the use of or similar CRM for managing an sales team
  • Proven experience with multiple communications channels (e.g. web, social media, etc.) combined leverage in a sales campaign is strongly preferred
  • Ability to multi-task, prioritize and be flexible with changing business needs in a team fast past environment
  • Strong organizational, time management, and analytical skills to solve moderately complex issues
  • Ability to work with cross-functional teams such as Business Development, Product, Finance, and Legal in order to facilitate sales pipeline growth and closure
  • Outgoing personality with expertise at developing and building business relationships
  • Professional appearance, verbal/written communication, strong negotiation and presentation skills
  • Exceptional computer skills including in Microsoft Office Suite; and

Manager of Marketing & Sales Support Resume Examples & Samples

  • Aid in the design of marketing collateral/promo items: flyers/brochures, displays, newsletters, etc
  • Collaborate with Sales to create one-time/ongoing campaigns to promote services
  • Design local, national, and corporate-level presentations (i.e. account reviews, service introduction, etc.)
  • Market research; company and competitor analysis based on trends and key performance indicators
  • Construct network maps, service schedules, gateways, station locations, service coverage illustrations
  • Coordinate special events, meetings and accompanying items within budget
  • Organize complete special request collateral, logoed items, out-of-the-blue projects and on-the-fly creations
  • Maintain supervision of inventory for employee clothing, gifts and promotional items
  • Utilize current marketing modes to promote brand recognition, services and such: e-market, social media
  • Conduct thorough competitive analysis and have the financial acumen to quickly analyze SEC filings
  • Degree in Business or business, marketing or related degree
  • Statistical knowledge for analyzing data and problem-solving
  • Must have an understanding of balance sheets, income statements and cash flows
  • Ability to establish quality relations with all levels of personnel
  • Must be able to work individually/collaboratively and handle self-driven projects efficiently
  • Excellent interpersonal skills, exuding professionalism and courteousness
  • Breakdown, sorting, and packaging of promo items to distribute to field
  • Have a Driver’s License and credit card for travel purposes and expenses (Travel expenses are 100% reimbursed per company policy)
  • Effective in project planning, time management, organization and prioritization
  • Must be able to lift tradeshow materials, cases and booths
  • Must be willing to travel up to 15% of the time
  • All applicants are subject to a criminal background investigation
  • Ideal candidate will possess a “can do” attitude with a “will do” work ethic
  • Must be innovative, confident and energetic
  • Detail oriented; practices good judgment in decision making
  • Knowledge of professional social media platforms
  • Self-motivated; ability to operate under solid pressure and meet tight deadlines
  • Expert capabilities in programs including but not limited to: Excel, PowerPoint, Access, Illustrator, Photoshop, InDesign, HTML coding, and marketing automation

Manager, Small Cell Sales Support Resume Examples & Samples

  • Manage pre-sales technical relationship with wireless carrier RF team
  • Provide direction on customer equipment and installation standard practices to carrier sales Small Cell Delivery Specialist
  • Develop small cell program project drawing standards for site installation
  • Be the technical expert of all small cell and DAS equipment to be deployed on Cox assets or within the small cell portfolio
  • Look ahead at opportunities to develop cost effective equipment solutions to meet high capacity venue or exclusive gathering locations within the Cox footprint
  • Develop Cox standard pole program to support multiple small cell deployment scenarios
  • Work with equipment OEM’s to keep small cell design and implementation teams versed in the latest industry products for 4G and 5G networks
  • Manage internal/external resources to provide wireless carrier RF support for EME, cluster design and integration services
  • Work with the carrier sales team and cellular carriers to evangelize Cox’s small cell offering and develop new business opportunities
  • Develop partnerships with wireless infrastructure and small cell services companies in order to meet customer requirements
  • Work with 3rd parties to solution, scope, install, and maintain small cell towers or DAS systems in the ROW or on other real property
  • Provide positive leadership and vision to develop Cox’s wireless infrastructure services partnering with internal Cox departments to implement small cell services that meet budget and interdepartmental goals
  • Communicates customer technical project status, concerns, sales opportunities, implementations, and related issues internally with stakeholders as required
  • Collaborate with external customer and internal Operations & Engineering to forecast network demand, identify new opportunities, and advise on network infrastructure expansion opportunities
  • Serve as the subject matter expert within their area of responsibility to manage all standard processes around installation best practices, hardware deployment and site design layout
  • Attends job-related training and informally remains current on technical information regarding Cox’s small cell offering keeping up with industry trends and define new directions to support revenue growth through completion of required/recommended training programs
  • 4+ years telephony, communications equipment and/or data transport experience 2+ years wireless site development and RF planning experience

Sales Support Manager Resume Examples & Samples

  • Advocate on behalf of our Consultants and their customers during all business engagements to ensure a consistent and World Class experience
  • Coach and develop a specialized group of team members including; Team Leads, Admin Coordinators and Canada Support Agents, ensuring they have the ability, knowledge and focus to provide excellent customer service levels
  • Responsible for gathering and communicating business trends and proposing solutions as needed
  • Identifies operational areas of opportunity within the contact center and makes recommendations for improvement
  • Prepare and communicate site specific performance data to Sr. Management
  • Strategically collaborate with cross functional departments and key stakeholders
  • Partners with training team to ensure training needs of site are being met
  • Use appropriate motivational tools at the right times to lever morale and/or results
  • Take calls and emails in queue during times of high call volume, as needed
  • Ability to maintain composure in a fast-paced environment
  • Host weekly Supervisor Team Meeting aligning SF and Austin on key department initiatives
  • Participate and lead team meetings and required training
  • Provide month-end support for the field as needed
  • Operate within site specific annual budget guidelines for employee relations (e.g. meals and special events)
  • Assist with other duties as assigned by management

Technical Sales & Support Manager Resume Examples & Samples

  • Leica and Topcon expereince
  • Ability to develop intimate customer relationships
  • Good communication skills both verbally & written
  • Proven experience in selling products & services to end user
  • Confidence to work on own initiative
  • Good planning and preparation skills
  • Ability to work effectively under pressure
  • Commitment to self development

Survey Technical Sales & Support Manager Resume Examples & Samples

  • Leica and Topcon experience
  • Good communication skills both verbally & written
  • High level of integrity and trust
  • Commitment to self development
  • Driving licence

Digital Sales Support Manager Resume Examples & Samples

  • Oversee all market digital APs and digital ACs
  • Review and adjust workloads of Digital APs and Digital ACs appropriately
  • Responsible for interviewing, selecting and onboarding all Digital ACs and APs
  • Plays a major role in overseeing career development and progression for team members
  • Works cross functionally with Operations, Finance, Pricing and Inventory, Production, Field Research and Marketing to ensure workflow is working appropriately
  • Support LSM and GM with sales tracking
  • Assists in market reporting that is requested
  • Serves on a team with other Sales Support Managers to recommend best practices for other markets to adopt
  • A minimum of 1 year of supervisory experience, preferably 2+. Additional experience providing coaching, performance management and team development is also ideal
  • Minimum three to five years of experience in an Advertising sales environment, with 1-3 years in Sales Support, Account Planning, Marketing, Client Solutions or Operations
  • Knowledge of Ad Sales products (TV & digital) is required
  • Previous experience with ad sales fulfillment systems such as Stratview, TIM and/or CRM platforms
  • A Bachelor’s degree or combination of education and/or experience

Manager SFA & Enterprise Sales Support Resume Examples & Samples

  • Manage a team of data analysts who will be responsible for conducting daily data pulls and correcting or validating that territory assignments are correct and that revenue is flowing properly to the sales teams assigned to those accounts
  • Manage Enterprise Sales Rep support
  • Support implementation of GTM strategy in sales force
  • Support other business verticals with data, reporting, changes in team
  • Manage all aspects of SFA support from initiation through delivery
  • Provide overall lead, programs ownership & management by being point of contact to internal sales teams and across all functional support teams
  • Be escalation point for SFA related activities, reports, adhoc requests
  • Monitor and support changes in operations, reporting, data
  • Prepare communications and reports for senior management
  • Perform auditing process to ensure that all processes are being followed and that data quality is accurate
  • Work with the extended sales ops team to provide key insights on potential improvements to processes currently in place via new automation
  • Manage CRM, Onboarding & termination of employees in the system
  • Perform audits on system like SFDC, Hoover’s to make sure that access is regulated
  • Support quarter/year end activities, plan for cutover activities
  • Ensure work effort generates desired deliverables on time, within budget and at required performance levels
  • Focus on the deliverables, milestones, and tasks for multiple simultaneous requests
  • Ensure project documents are complete, current and stored appropriately
  • Keep senior management informed of key issues and changes which may impact expected business results
  • Determine methods and procedures on new assignments, and provide guidance and assistance to management
  • Act as a subject matter expert and an advocate in adopting new best practices and processes
  • Recommend improved processes and procedures for the management and administration of sales systems and procedures

External Sales Support Manager Resume Examples & Samples

  • Demonstrated leadership or management experience
  • Extensive experience selling or coaching sales professionals in advanced markets
  • Extensive knowledge and understanding of life and annuity products and industry trends

Admissions & Sales Support Manager Resume Examples & Samples

  • Supervises team providing admissions conferences, course prepping, course loading, document processing, and sales support for Private School enrollments
  • Oversees hiring and training of support staff
  • Provides reporting and metrics to evaluate effectiveness and meet retention and satisfaction goals
  • Manages functional performance and success of teams and individuals
  • Utilizes enterprise systems to monitor team and individual performance
  • Provides and analyzes reports and as requested by Director for weekly, monthly and quarterly team performance as well as ad hoc reporting needs
  • Manages assigned budget and headcount provided by the Director based on dynamic business needs
  • Analyzes data to improve customer experience and ensure timely sales support issue resolution
  • Documents all processes for internal team and cross team reference and training
  • Participates in interdepartmental meetings as requested
  • Bachelor’s degree AND
  • Five (5) years of related experience OR
  • 3+ years experience managing a team to achieve their goals
  • Highly self-motivated with excellent time management and organizational skills
  • Strong interpersonal, presentation and professional communication skills – written and verbal
  • Proven success cultivating/managing client relationships
  • Highly proficient in using computers and software tools
  • Team player with strong leadership skills
  • Ability to pass required background check
  • Experience with commercial customer support technologies
  • Demonstrated experience driving process improvements that deliver improvements relative to the timeliness and accuracy of team activities

Field Sales Support Manager Resume Examples & Samples

  • Execute strategic sales support training across the brand
  • Engage hotels in skills to uncover new opportunities to share with additional team resources
  • Create program recognition tools (such as email, newsletter content etc.) to champion initiatives to the brand
  • Internal communication updates to the sales and operations leadership
  • Cultivate hotel relationships in assigned cities and within assigned markets
  • 2-3 years Sales or Customer Service
  • Work is complex and varied and requires the selection and application of technical and detailed guidelines. Analytic ability needed to gather and interpret data where results/answers are found after analysis of several facts
  • Solves problems that generally involve the selection of standard procedures, organizing work, and checking results. Answers are usually found by selecting from specific choices defined in standard work policies or procedures
  • Completes work that requires improving methods or procedures affecting delivery of service to selected customers or the completion of small projects
  • Serves as a project team member working to achieve defined goals. Work is typical in nature with very few situations requiring new solutions
  • Requires regular contact within the department and periodic contacts with other departments, supplying or seeking information on specialized matters

Cdhp Sales Support Manager Resume Examples & Samples

  • Requires a BA/BS degree in a related field
  • 4-6 years of related experience; or any combination of education and experience, which would provide an equivalent background
  • Health or managed care experience preferred

Sales Support Manager Resume Examples & Samples

  • Assist in planning and implementing strategies to increase commercial & industrial business opportunities through new client acquisition and cross-selling
  • Assist in developing approaches to identify and cultivate fee income opportunities
  • Develop marketing strategy to drive additional syndicated finance opportunities
  • Coordinate the implementation of selected technology tools including Salesforce and nCino within the designated LOBs
  • Coordinate the production of customized reports and portfolio management tools to be used by leadership in strategic decision-making
  • Participate in annual budget and strategic planning processes for designated LOBs
  • Bachelor’s degree in finance, accounting or related field required; MBA or equivalent graduate degree preferred
  • Seven years of commercial banking experience required; credit, project management and strategy experience preferred
  • Strong technology acumen including Salesforce, Microsoft Office and pipeline reporting
  • Must have excellent interpersonal and communication skills, both verbal and written, with ability to communicate with all levels of employees, management, and internal committees
  • Must be proficient with organizational skills, ability to identify and solve problems or issues, and ability to manage multiple projects

Technical Sales & Support Manager Survey Equipment Resume Examples & Samples

  • Technical knowledge of Leica, Topcon and other levels
  • Ability to develop intimate customer relationships
  • Good communication skills both verbally & written
  • Proven experience in selling products & services to end user
  • Entrepreneurial spirit
  • Confidence to work on own initiative
  • Good planning and preparation skills
  • High level of integrity and trust
  • Ability to work effectively under pressure
  • Commitment to self development

Sales Support Manager Resume Examples & Samples

  • Oversee all sales support matters for the Ephesus Lighting business. Provide leadership and development to team of sales support representatives and photometric designers
  • Work with business development and project management teams to coordinate and procure key proposal responses, sales quotations, purchase orders, installation drawings, photometric calculations and other information related to multiple ongoing projects
  • Lead agent engagement for Ephesus Lighting across the broader Eaton sales force
  • Responsible for managing a growing level of post-sale activity with end users
  • Support team of six Business Development Managers
  • Drive revenue by identifying new and untapped markets outside of normal channels that are incremental to business development activities
  • Attend pre-sale customer facing meetings as part of the proposal process to understand specifications and client requirements
  • Key liaison to various strategic national accounts
  • Utilize reporting and other resources to identify and resolve order issues as well as insuring workload balance across team
  • Coordinate customer service efforts to ensure timely resolution of order entry issues
  • Lead the photometric design team by ensuring successful coordination of information, transmittal of plans/drawings to customers, proper luminaire selection and achievement of lighting requirements takes place in the most cost effective manner
  • Contribute to team effort by creating and maintaining a fun and positive work environment, develop and motivate direct reports
  • Ensure overall customer satisfaction throughout the entire pre-sale and post-sale process
  • Minimum of 3 years sales or customer service experience
  • Minimum of 2 years of leadership experience
  • Legally authorized to work in the United States without company sponsorship
  • No relocation benefit is offered for this position. Only candidates residing within the immediate area (50 mile radius) will be considered for this position
  • Bachelor's degree in Business Management or Marketing from an accredited institution
  • Strong knowledge in Eaton’s Ephesus Lighting product lines
  • Strong PC skills, including Windows and Microsoft Office
  • Ability to travel up to 10% of time
  • Must have a strong technical aptitude and experience
  • Strong interpersonal skills with the ability to effectively interact with many different teams across our business, including corporate
  • Strong professional presence
  • Able to define problems, collect data, establish facts, identify trends, and draw valid conclusions
  • Able to build effective and collaborative relationships within and across departments and business units
  • Strong work ethic and ability to work independently
  • Uses time productively to accomplish work goals

Sales Support Manager, Business Banking Resume Examples & Samples

  • Strong ability to coach, motivate and develop team
  • Strong written and verbal communications
  • Knowledge of Business Banking and CMP
  • Sales and/or service delivery experience

Sales Support Manager Resume Examples & Samples

  • Responsible for the sale and tendering activities for SSB service lines on allocated / identified sales prospects (PM10 to PM80), as well as any communication with customers to achieve the sales realization
  • Responsible for order intake forecast on allocated / identified sales prospects
  • Responsible for the SSB Hit rate (Quote to order) on quoted prospects
  • Responsible for the as sold GM and Ebit on quoted prospects
  • Coordination with supply chain management for the demand forecast planning. Via accurate forecast on SFDC on quoted prospects
  • Management of commercial issues and basic negotiations with allocated customers and quoted prospects
  • Responsible for data quality on SFDC to create the SSB sales forecast
  • Responsible for quotation response time on allocated prospects
  • Responsible for Hit rate on allocated prospects
  • Participation on the Out of office programme

Sales Support Manager Resume Examples & Samples

  • Manages the coordination of activities of a section or department with responsibility for meeting financial commitments, including costs, methods, and staffing
  • Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers to address sales process issues and/or resolve customer needs
  • Recommends changes to policies and establishes procedures that increase productivity
  • Provides guidance to subordinates within the latitude of established company policies
  • Manages the performance of direct reports by developing accountabilities, establishing performance objectives, providing career counseling, feedback and guidance and ensuring that all policies are understood and adhered to

Manager, Sales Quote Support & Order Mgmt Resume Examples & Samples

  • Provide daily leadership to a geographically diverse team of Quote support and Order Specialists
  • Proactively monitors and strives to maintain the highest levels of operational excellence as it relates to the team’s adherence to the established Order Processing business process
  • Coach and develop QSS/OM members to meet key performance indicators
  • Manage and oversee the work queues of entire team to ensure that all work is being completed in a timely and accurate manner
  • Review and provide feedback for trainings, process & procedures
  • Responsible for handling escalations and driving all issues related to quote and order to a resolution
  • Identify areas of improvement, based on individual and team observations, ultimately shaping the way OPT provides support
  • Manage, schedule and approve all leave requests for the entire team to ensure proper coverage
  • Develops and maintains expertise on Equinix products and services
  • Develops and builds strong relationships with Sales, Operations, CSM’s, and other cross functional teams
  • Analyze process and identify chokepoints in an effort to eliminate areas of sales drag
  • Effectively manage escalations and provide support during “End of Quarter” sales activities
  • Participate in the development of annual operating budgets and re-forecasts as necessary
  • Provides coverage for department Director when required
  • Responsible for the accuracy, timeliness and overall customer experience of all inbound and outbound sales support quoting and service order requests
  • Assist Sales Management with identifying and understanding process bottlenecks and inconsistencies, and works with cross-functional teams to eliminate areas of sales drag
  • Monitor and maintain the team’s adherence to all SOX compliant responsibilities, as well as the integrity of all Salesforce and Siebel CRM data
  • Participates in quarterly SOX compliance exercises
  • Partner with the Training team to ensure that the Order Processing staff is trained and knowledgeable on all relevant tasks and responsibilities
  • Coordinates the resolution of all escalations and conducts post mortem reviews, as required
  • Minimum 3 years of management experience leading a Service Delivery or Sales Support function
  • Minimum 5 years of Service Delivery or Technical Support related work experience
  • Lean Six Sigma certification or practical experience preferred
  • Experience in a technical industry; preferably service-related, telecommunications or data centers
  • Passion for leading highly effective teams in a high growth and rapidly changing environment
  • Excellent written and verbal communication skills at all levels of the organization
  • Effective presentation capability and style for all levels of the organization
  • Technical aptitude and understanding of the technical service industry preferred
  • Requires strong decision making, analytical, and problem solving skills
  • Must be able to travel both domestically and internationally

Sales Support Manager Resume Examples & Samples

  • Strong Process Analysis / Requirement gathering skills
  • Experience in architecting and deploying tools
  • Ideally experience of technology in business process outsourcing

Manager, Sales Operations Support Resume Examples & Samples

  • Typically manages professional employees who are responsible for forecasting, financial modeling and/or commission calculations
  • Using knowledge of company products, services, support and technology, oversees Sales Operations activities to achieve company goals
  • Maintains relationship with field personnel to ensure timely, accurate and prompt forecast submissions
  • Works with Sales and Finance Departments to develop and administer the company's worldwide sales forecast
  • Works with Sales Management, Sales Operations, Training and/or Marketing to develop and implement programs to improve both the quality and quantity of sales activities and sales of company products during each stage of the customer buying process
  • Develops measurement models and uses diagnostic tools to help identify sales performance indicators, key areas of opportunity and sales force training needs
  • Recommends strategic priorities, establishes sales force performance metrics and sales effectiveness tracking methods in order to maintain and improve the company's competitive advantage in the market
  • May evaluate and design sales incentive plans in line with analyses
  • Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals
  • Recommends changes to policies and establishes procedures that affect immediate organization(s)
  • Acts as advisor to team of analysts and coordinators to meet schedules and/or resolve technical problems
  • Develops and administers schedules, performance requirements and may have budget responsibilities
  • Manages the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing

Sales Support Senior Manager Resume Examples & Samples

  • Provide actionable insights to the Sales General Manager on Business Health through Business Insights
  • Adequately balance sales potential against seller capacity with appropriate coverage
  • Ensure structured reviews by providing simple, timely, fast and accurate Sales Business Management Systems
  • Deliver reliable forecasts that are trusted by Sales & Finance for planning purposes
  • Direct the efforts of others in the achievement of the strategic and end-to-end operational objectives of the group
  • Manage the hiring, staffing, training, and maintaining of a diverse and effective workforce
  • Responsible for career development/planning, performance and pay discussions of team members as well as Isolate and reinforce the behaviours of our best sales people and managers
  • Focus on influencing and delivering a positive customer experience according to Dell EMC standards and vision
  • Improve sales processes and operational effectiveness. Communicate regularly and effectively with leadership and team
  • 10+ years of relevant experience or equivalent combination of education and work experience
  • 8+ years of leadership experience
  • Leading Six Sigma/LEAN (industry) activity
  • Leading Business Process Improvement efforts

Sales Support Manager Resume Examples & Samples

  • University Degree (Equivalent to Bachelors Degree) in a related field plus generally eight years of experience
  • Ability to work on issues of diverse scope where analysis of situation or data requires avariety of factors, including understanding the sales process
  • Requires the ability to gain cooperation of others, conducting presentations of technicalinformation concerning specific projects or schedules to senior level management

Sales Support Manager Resume Examples & Samples

  • Support Contracting Process: Act as liaison between Sales Reps and Contracts, Credit, Risk & Finance teams as needed. Submit and manage follow-up on associated requests from Sales through on-line tool Connex
  • Excellent PowerPoint skills
  • Proficient in Sales Force including report creation
  • Well organized with ability to multi-task
  • Must have good people skills to foster collaboration across functional departments
  • Experience utilizing Business Intelligence reporting tools a plus

Senior Manager, Pre-sales Support, Analytics Resume Examples & Samples

  • Directly manages day to day activities of Systems Engineers staff and sales support activities
  • Responsible for delivery of high-level technology-oriented messages to customers in sales engagements
  • Ensures adherence to policy in all sales plans and strategies
  • Assist and identify key accounts and determine strategies to maximize revenue
  • Analyses cost of technical sales support
  • Supports and reinforces best practices, with heavy emphasis on sales methodologies
  • Responsible for creating and maintaining sales support best practices with emphasis on proven methodologies to drive new sales revenue
  • Oversees regional/sector pre- and post-sales technical direction
  • Demonstrated management skills in a sales organization
  • Ability to lead and motivate a nationwide team, develop creative solutions to complex problems
  • Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives. Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. Establishes and assures adherence to budgets, schedules, work plans, and performance requirements
  • Erroneous decisions will result in critical delay(s) in schedules and/or unit operations and may jeopardize overall business activities
  • Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers
  • Manages activities of two or more sections or departments through subordinate managers who exercise full supervision in terms of costs, methods, and staffing. In some instances this manager may be responsible for managing staff function and may not have subordinate managers
  • Establishes operational objectives and work plans, and delegate’s assignments to subordinate managers. Senior management reviews objectives to determine success of operation. Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect
  • Bachelor's degree, preferably in Business, Computer Science, or quantitative field