Sales Support Analyst Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the sales support analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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VS
V Stamm
Vella
Stamm
2368 Berge Groves
New York
NY
2368 Berge Groves
New York
NY
Experience Experience
06/2015 – present
Boston, MA
Senior Sales Support Analyst
Boston, MA
Senior Sales Support Analyst
06/2015 – present
Boston, MA
Senior Sales Support Analyst
06/2015 – present
  • Assist with the compensation planning for the regional sales team; Help establish and manage commission plans and monitor quota performance
  • Work under the direction of the Manager to provide application solutions for assigned business areas
  • Generate weekly forecast and metric reports & provide analysis for Sales Management
  • Provide data to generate team performance metrics
  • Develop comprehensive business reporting tools
  • Assist in the structuring and approval process of Enterprise License Agreements
  • Knowledge transfer with other team members to improve overall team education level
03/2010 – 02/2015
Boston, MA
Ad Sales Support Analyst
Boston, MA
Ad Sales Support Analyst
03/2010 – 02/2015
Boston, MA
Ad Sales Support Analyst
03/2010 – 02/2015
  • Create TCR in order to make adjustments on IBMS system
  • Review all orders checking basic infos, programing and schedule before to pass it to Commercial Operations
  • Coordinate the standard sponsorship productions workflow with Content Revenue in Miami
  • Request Ad Agencies material to provide to Content Revenue in order to starts the standard sponsorship productions process
  • Negotiate with the Ad Agencies compensations and reschedule for orders
  • English or Spanish Advanced
  • Control the invoicing/billing process between finance and agencies
05/2005 – 11/2009
Chicago, IL
Sales Support Analyst
Chicago, IL
Sales Support Analyst
05/2005 – 11/2009
Chicago, IL
Sales Support Analyst
05/2005 – 11/2009
  • To work with the Sales team and assist in resolving all order escalation issues, working closely with the Manufacturing, Logistics, Order Management teams
  • To work closely with sales team and management by providing assistance and analysis especially during quota discussion, capacity discussion
  • Performance and Results Orientation - Maintains focus on key performance drivers, continuously improves processes, and consistently delivers results
  • Provide coverage for Inside Sales Account Managers whilst on leave including account management
  • Develops and manages a sales reporting system that will provide
  • Creates sales presentations for upper and executive management regarding major account sales key performance indicators
  • Assist with the management of our demonstration and sampling program, liaising with agencies regarding performance and forecasting
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of Pittsburgh
Bachelor’s Degree in Business
Skills Skills
  • High quality inter-personal skills with ability to work with sales force, and build and maintain a strong rapport and ongoing partnership
  • Ability to prioritize and manage multiple projects; ability to lead projects if applicable
  • Ability to develop dialogue with prospective clients and build strong relationships. Demonstrated excellence in telephone skills
  • Ability to prioritize, set and consistently achieve goals, strong time management skills
  • Ability to develop proficiency with company computer system is essential
  • Ability to understand basic financial concepts such as ROI and budget management
  • Excellent communications skills and attention to detail when entering orders is important for this position
  • A highly motivated individual capable of handling multiple projects and responsibilities simultaneously
  • A highly professional individual with experience communicating with customers
  • Expert Excel knowledge including macros, pivot tables, formula usage and forms
Create a Resume
1

Sales Support Analyst Resume Examples & Samples

  • Provide day to day support in trade bookings and contacts with clients for trade confirmations, resolving trade discrepancies, settlement of trades, etc
  • Liaise with internal counterparts such as the trade support, collateral team, clearance and other teams to ensure required steps are taken for trades that are booked
  • Motivated, diligent learner that is able to work in a fast paced environment
  • Ability to work effectively in a team environment
  • Interest in General Financial Markets
2

ICB Sales Support Analyst Resume Examples & Samples

  • Maintaining and strengthening relationships with clients through the delivery of high quality client service and keeping an excellent attention to detail
  • Taking responsibility for client queries, acting as a project manager in delegating as appropriate to internal teams, monitoring progress to resolution and ensuring that responses are timely and of a high quality
  • Preparing presentation materials for client meetings, portfolio reviews and RFPs
  • Assisting the Relationship Managers in answering to ad-hoc request coming from clients
  • Ensuring sufficient familiarity with BlackRock’s existing products and operational capabilities to aid query resolution and to assist with the design and delivery of external communication
  • Partner with internal teams to support the client On-boarding and change management process
  • Partner with internal operational teams to formulate service enhancements and take part in internal projects aimed at service enhancement
  • Review own service performance, aiming to achieve excellent results in client satisfaction surveys, and working closely with other team members in achieving overall strategic business objectives
  • Embrace teamwork and contribute to an open and collaborative culture within the team
  • Graduate degree; prospective CFA is particularly sought
  • Language skills: fluent English
  • Experience working in sales support function supporting the institutional business; experience working in the institutional client service
  • Ability to prepare presentations and portfolio reviews and ability to understand communications coming from Portfolio Managers
  • A sound technical understanding of investments, financial instruments and financial markets
  • Excellent organisational and project management skills with a proven ability to prioritise effectively
  • Ability to develop relationships with clients, administrators, depositary banks and other third party stakeholders, and to communicate and interact effectively with personnel at all levels within BlackRock
  • Proactive team player with good listening skills
  • Exhibit drive to meet and exceed client expectations and to develop BlackRock’s competitive status as a leading client service provider
3

Sales Support Analyst Resume Examples & Samples

  • The primary task in this position will be resolving sales and customer order management issues with an emphasis in online support & fixes
  • Qualified candidate will be responsible for 3rd Party software and peripheral order management and order exception processing
  • Leading sales and Vendor facing phone conversations to review daily business metrics
  • Problem solving customer sales support issues, quoting, order entry, order modification, order tracking and ensuring customer's order management service level agreements are met and/or exceeded
  • Online support for existing high e-pen, high frictionless accounts, sales education, driving adoption of new features/functionality; support for launches, and driving improved business processes
4

Sales Support Analyst Var Resume Examples & Samples

  • 2-5 years experience in customer service, order management/order entry operations group. Experience in Finance operations area a plus, order to cash process knowledge highly desired
  • Superior written, verbal communication and customer service skills
  • Advanced proficiency in MS Word, Excel, Access, and PowerPoint
  • Telecommunications industry experience, to include working knowledge of overall process from contract-to order entry-to billing-to collection
  • Ability to handle and effectively prioritize multiple competing demands on a daily basis
5

Sales Support Analyst Resume Examples & Samples

  • Preparing and updating marketing and sales materials for client meetings and pitches
  • Supporting sales activities and engaging in identifying new business opportunities
  • Servicing existing accounts and relationships
  • Assisting in the preparation of reports (internal management reporting, market reports/analysis etc)
  • Handling a variety of verbal and written correspondence received from clients and our sales team
  • Assisting our head of China Institutions to execute on a range of events and conferences, publications and communications strategies
  • University graduate in Business, Finance and/or related discipline with 2-4 years of experience in the financial industry, preferably with institutional or wholesales sales support background
  • Mandarin native speaker with fluent English (both spoken and written)
  • Good understanding of financial markets and investment products
  • Detail oriented, dedication to accuracy, timeliness, and high productivity while working under pressure to meet deadlines
  • High level of proficiency in Microsoft PowerPoint, Excel, Word and Chinese word-processing
  • Willing to travel as needed
6

Sales Support Analyst Resume Examples & Samples

  • Cooperatively work with Billing and Receivable Management team and other departments to provide specific reports to respective parties. Reports will be generated via CRM database as well as aggregating data from multiple sources
  • Analyze reports to proactively identify outstanding orders and take action to fulfill
  • Train customers on existing and new modules of CRM database; Assist in ensuring all training documentation is up to date and accurate
  • 2-5 years’ experience in customer service, order management/order entry operations group. Experience in Finance operations area a plus, order to cash process knowledge highly desired
7

Repo Middle Office Sales Support Analyst Resume Examples & Samples

  • Trade lifecycle management
  • Exposure management
  • Trade capture/matching/allocation
  • Trade and account reconciliation
  • Client servicing/query management
  • Metrics and risk reporting
  • Proactively explore tactical and strategic solutions to close identified control gaps, working with other groups as appropriate. Ensures existence of mitigating controls
  • Maintain a clear focus on enhancing control and continuously improving and reducing operational risk
  • Troubleshoot problems arising on an ad-hoc basis and react to BU and Client driven demands
  • Work with multiple units in operations, BU and technology on projects and initiatives
  • Strong team working skills and trade processing experience
  • Ability to work with external clients to enhance the client experience
  • Previous experience with the Repo Product a plus
8

Derivatives Sales Support Analyst Resume Examples & Samples

  • 2+ years of experience in the financial area and a
  • Willingness to learn the Derivatives Business
  • Basic knowledge of Derivatives and other financial markets
9

Sales Support Analyst With English Resume Examples & Samples

  • SFDC user training and support across region – new user induction training, refresher training, new functionality training, daily usage
  • SFDC user administration
  • Account administration – setting up accounts, account teams, opportunities, firmographics , DUNS
  • Perform contact cleaning - reporting and cleaning of contact data
  • Creation, processing, distribution and management of SFDC reports – on ad-hoc and regular basis
  • Maintain and ensure high data quality within SFDC
  • Ensure data coherence and consistency between SFDC, the local ERP system and other interrelated systems – account segmentation, coverage alignment, MIF uploads, cross reference alignment
  • Maintain a good knowledge of Xerox business strategy, rules and processes (current and future) to ensure that SFDC reflects it for each country
  • Support marketing campaigns and lead management/processing – contact selection, campaign setup, lead processing
  • Represent countries at SFDC communities – submitting and championing change requests, participation in ECCB meetings
  • Ability to work with virtual teams
  • Experience of working within sales environment
  • Effective listening
  • Experience of Salesforce.com
  • Training and/or sales experience
10

Retail Sales Support Analyst Resume Examples & Samples

  • Responding to daily requests from commercial and private banks, family offices and IFAs
  • Coordinating & organizing meetings/conference calls with targeted clients and prospects and ensuring effective and timely follow up action
  • Coordinate local roadshows
  • Create competitive analysis of own products vs. peers
  • Understand the internal support systems to increase effectiveness when gathering information
  • Proficiency in MS Office programs (Outlook, Word, Excel, Power Point)
  • Ability to multitask and work in a fast-paced environment
  • Independent thinker with high level of integrity
  • Strong analytical, organizational and planning skills
11

Ad Sales Support Analyst Resume Examples & Samples

  • Review all orders checking basic infos, programing and schedule before to pass it to Commercial Operations
  • Negotiate with the Ad Agencies compensations and reschedule for orders
  • Weekly review of the orders processed by operations vs transmitted in order to ensure the billing process
  • General reports
12

Sales Support Analyst Resume Examples & Samples

  • Monitor Salesbook, GBOI and UnaVista Block reporting and exceptions
  • Responsible for booking all allocations of Block trades, including CTM, FIX, Una Vista, voice, ALEX, GTC, ECN, Fidessa and BATS DSinc)
  • All relevant reconciliations are performed, breaks are narrated and cleared as appropriate and passed for sign off on a daily basis
  • Trade amendments in TOMS and Fidessa
  • New Issues and Placings processing. Manual DMA client bookings
  • Monitoring Group in-boxes
  • To ensure wash book positions are flat intra day
  • TOMS blotter reconciliation intra-day
  • To monitor and reconcile LSE trade reporting
  • Sub-account openings and new account opening assistance
  • Various reporting e.g. outstanding blocks, cancels and non-standard settlement report, to be produced and delivered as appropriate on a daily basis
  • To be a point of contact for Sales teams and settlements
  • Fails Management for Front office related issues e.g. booking errors
  • Client Confirmation (VCON)
  • To ensure all daily tasks/controls are completed in line with the department procedures manual
  • To assist the supervisor on projects and new business initiatives as requested
  • Continue to develop product knowledge, to ensure that processes are in place to minimize operational, settlement and market risks
  • To be point of contact for tier 1/Platinum Clients
  • The candidate should come from a sales support background and be looking for a team member level position
  • Candidates should be educated to A-level standard and have knowledge of trade support, settlements and reconciliation experience within Operations
  • Fixed Income and Equities product knowledge essential
  • FCA Registered (preferred, not essential). The incumbent will need to study for and sit the FCA exams if they don't have the qualification
13

B-associate Technical Sales Support Analyst Resume Examples & Samples

  • Build in-depth subject-matter expertise on specified K-12 solutions
  • Make impactful product presentations during the sales process to positively influence the decision in favor of Pearson
  • Support the sales team in the negotiation process as maybe required
  • Actively guide the sales team on product, market and competitor knowledge
  • Create/customize product presentations, documents, FAQs
  • Conduct market study and publish periodic reports
  • Conduct competitor benchmarking and publish periodic reports
  • Collect customer feedback and publish analysis reports
  • Conduct product training periodically as maybe required
  • Facilitate product events, promotions as maybe required
  • Work with product managers on product creation as maybe required
  • Effective written communication
  • Effectiveverbal communication
  • Ability to work with multiple stakeholders
  • Ability to develop effective business relationships
  • Ability to develop subject-matter knowledge through exhaustive reading
  • Ability to conduct primary and secondary research and synthesize the information
  • Good skills in MS Word, MS Excel and MS Powerpoint
14

Sales Support Analyst Resume Examples & Samples

  • Update internal order fulfillment serviceability process documentation
  • Serve as a customer contact with Order Management/ Project Management Team
  • Serve as sales organization contact
  • Prepare weekly Status reporting
  • VIPR SME
  • Experience with order entry and order management within Salesforce.com and Granite systems a plus
  • Project management skills, analytics, and the ability to provide timely responses to customer inquiries
  • Possess the ability to handle multiple tasks in a fast paced environment
  • Experience in service delivery and customer management
  • Must be willing to work in an entrepreneurial environment requiring broad experience, adaptability, quick learning and excellent problem solving skills
15

Cib-sales Support Analyst Resume Examples & Samples

  • Run BAU activities for different Desks
  • University degree: Finance, Accounting, Economics or Engineering
  • Fluent in English and Spanish (oral and written). Portuguese desired
  • 2 years experience performing Reporting roles - Financial services industry experienced preferred
  • Strong analytical and problem-solving skills with attention to detail
  • Ability to be flexible, follow tight deadlines, organize and prioritize work
  • Able to work with limited supervision and as part of an integrated team
  • Team player with excellent interpersonal skills
  • Quick learner with a strong sense to question and understand all details behind the processes and numbers
  • Good knowledge of Excel (mandatory) – Macros/MS Access knowledge desired
16

Ad Sales Support Analyst Resume Examples & Samples

  • Coordinate the standard sponsorship productions workflow with Content Revenue in Miami
  • Request Ad Agencies material to provide to Content Revenue in order to starts the standard sponsorship productions process
  • Control the invoicing/billing process between finance and agencies
  • Negotiate with the Ad Agencies compensations during the invoicing/billing proccess
  • Create TCR in order to make adjustments on IBMS system
17

ICB Sales Support Analyst, France Resume Examples & Samples

  • Coverage of clients and participate actively to the local sales effort
  • Responsible for client queries, delegating to appropriate internal stake holders, monitoring progress to resolution and ensuring that responses are timely and of a high quality
  • Liaison with internal teams in particular Client Operations and Portfolio Management Group to achieve an effective outcomes and solutions for clients
  • Answer daily requests from clients including insurance companies, pension institutions, banks & foundations
  • Assist senior sales people in BlackRock’s institutional team
  • Understand our product offering liaise with the relevant stakeholders across the firm
  • Create competitor analysis, work on sales presentations & pitches
  • Participate in Firm initiatives and projects
  • Host conference calls with fund managers and clients
  • Excellent PC skills, MS-Office (Word, Excel, Power Point)
  • Fluency in English and French a pre-requisite
  • Good knowledge of finance services, products and the operational framework & ecosystem
  • Excellent communication skills written and verbal
  • Analytical and rigorous in their work, curious with appetite to learn
  • Client-focused, dynamic, reliable, self-starter, autonomous, confident, team-player
  • Degree Level in Business Studies, Finance
18

IPB Sales Support Analyst Resume Examples & Samples

  • Ability to use Microsoft tool suite (Word, Access, PowerPoint), advanced use of MS Excel
  • Knowledge of IPB products, services and operational procedures
  • Knowledge of basic data base modeling
  • Knowledge of IPB processing and non-processing systems (Global Rainbow/CitiSmart/CWS, Exceller, Rainbow Servicing Manager (RSM), STaRs/PEGA, Document Management System (DMS), CitiDocs, OneSource, CBOL)
  • Strong organizational skills and detailed oriented. (Organization/ Prioritization Abilities/ Multi-tasking)
  • Excellent verbal/written communication skills (positive feedback, active listening, resolving breakdowns)
  • Ability to multi-tasking in a fast paced environment
  • Willing self-learner and proactive
  • Problem solver - Takes the initiative to resolve the problem, understand root cause and work on permanent solutions
  • Proactively involved to follow-up process until its completion
  • Strong customer service orientation (customer service experience with internal/external clients a plus)
  • Bi-lingual: English and Spanish (Portuguese is a plus)
  • Positive attitude, strong analytical skills and leadership influence, change promoters
  • Analytical skills (Assessment/ Decision Making/ Problem Solving)
  • Flexibility/ Orientation to Change
19

Technical Sales Support Analyst Resume Examples & Samples

  • Attend prospecting, Sales and Relationship meetings with prospects, stakeholders and existing customers
  • Provide sales with technical support for RFP’s, tenders and other presentations as required
  • Manage large corporate / complex Merchant boarding from outset to completion
  • Ensuring customer and business requirements are fully analysed, documented and agreed with all stakeholders, including success measures and metrics
  • Provide technical guidance and project support for new implementations/projects
  • Provide ongoing technical support and training to existing customers as required
  • Documenting customer and business requirements including operational impact
  • Process mapping & process re-engineering support. Produce and support process flow output and facilitate workshops
  • Maintain and update RFP’s, tenders, presentations and implementation/project documentation in line with the UK GBS Implementation Manual as required
  • Acting as a central point of contact for implementations and technical support
  • Support the Implementation Manager, Business Change Managers & Leadership team as required
20

Senior Sales Support Analyst Kansas City & St Louis Resume Examples & Samples

  • Organize RFP information, complete 2 Part Intake (2PI) request, enter plan designs in CPS (rating system), attend pre-qualification calls, work closely with Proposal Unit to ensure formal proposal is released according to the due date, and if Guardian is not recommended, complete Checklist, update Siebel status, and complete post mortem details
  • Prepare Finalist presentation in collaboration with Proposal Unit, if Guardian is awarded the business, work closely with Sales Rep / SAE to complete benefit Comparison, handoff accountability for implementation activities to the Implementation Manager (IM); assist IM and Sales Rep / SAE as needed to gather implementation materials
  • Provide backup support in other sales regions for 1,000+ business as needed
  • Serve as Subject Matter Expert on various Guardian systems and procedures
  • Excellent customer service soft skills
  • Strong consultative, negotiation, persuasion and influencing skills – sales orientation
  • Proven strong mathematical aptitude / analytical skills
  • Goal oriented: meets processing goals, etc
  • Knowledge of underwriting principles and practices
  • At least 2 years of group insurance experience processing RFPs and producing formal Proposals (Large Market experience preferred)
21

Sales Support Analyst Resume Examples & Samples

  • Apply Guardian and competitor information and utilize all sales tools to Rate, Re-Rate, Quote, and Requote competitive proposals based upon specifications in RFPs, instructions from Sales Reps, and discussions / negotiations with all relevant parties; Make recommendations regarding benefit / rate options based on analysis of RFP and assessment of customer’s buying triggers through consultative interactions with Sales Reps and customers. Finalize “sold” quote and maintain CPS/Siebel data according to SOPs
  • Independently, or in collaboration with Sales Reps, meet with , Underwriting to negotiate rates, exceptions, and approvals; Discuss RFP, plan design options, and multi line options with Producers and their assistants, Build strong relationships with underwriting, brokers, and their staff to ensure that customer needs are met while maintaining profitability and acceptable risk
  • Proactively contact Producers / Assistants to follow up on quotes to gauge competitiveness and/or gather post-mortem data
  • In collaboration with Sales Reps, maintain timely updates to SRRTs (Sales Rep Rating Tool)
  • Provide backup support for Sales Support Associate I and IV as needed
  • Take Personal accountability
  • Ability to adapt to change
  • Computer proficiency in Lotus Notes, MS Access, Excel, Word, CPS, and Siebel Toolkit
  • Ability to represent Guardian in a professional manner
  • Solid knowledge of group insurance, products, and services
  • Awareness of underwriting principles and practices
  • At least 1 year of group insurance experience processing RFPs and producing formal Proposals
  • Demonstrated success in servicing customers (Producers / Assistants / Planholders)
22

Sales Support Analyst Resume Examples & Samples

  • Knowledge of deposit, cash management & treasury products
  • Results driven, client focused, self starter
  • Effective communication and influencing skills
  • Open and willing team player who thrives in a collaborative work environment
  • Strong technical skills (capability in understanding and reading different file formats and specifications)
23

Sales Support Analyst Resume Examples & Samples

  • Experience working within a Sales organization
  • Familiarity with the US Patriot ACT and OFAC
  • Understanding of KYC requirements
  • Proficiency with Microsoft Office programs, including Word, Excel, and PowerPoint
24

Sales Support Analyst Resume Examples & Samples

  • To prepare quota template that allow better review and facilitate fruitful analytics and concrete discussions as well as improving the efficiency of the business process
  • To track sales performance on a weekly basis, understand the methodology and process to support the business goal and drive the program effectiveness
  • To maintain compliance to APJ sales compensation guideline and regional practice. Maintain satisfactory CSA and record retention. Drive consistency and standardization in program across business group by working closely with HRG, Sales council and Finance
  • To take lead to understand and support business initiatives - key deliverable in the scope of reporting and analysis support
  • To review existing metrics periodically for appropriateness and develop new metric to support business growth
25

Sales Support Analyst Resume Examples & Samples

  • Coordinate Sales Rep/Account Management RFP Processing inventory by applying instructions independently or from Sales Reps and Account Managers to Raters/UW, and discussions / negotiations with all relevant parties; Make recommendations regarding benefit / rate options based on analysis of RFP and assessment of customer’s buying triggers through consultative interactions with Sales Reps and customers. Work with SUREquote to finalize proposals and maintain CPS/Salesforce data according to SOPs. Understand and manage BTR as appropriate
  • Independently and in collaboration with Sales Reps, review opportunity pipeline, manage post quote inventory. Proactively identify key quote opportunity prospects; contact Producers / Assistants to follow up on quotes to discuss RFP, plan design options, and multi-line options with Producers and their assistants to gauge competitiveness and gather post mortem data. Build strong relationships with Rating Analysts, Underwriting, Brokers and their staff to ensure that customer needs are met while maintaining profitability and acceptable risk
  • Provide backup support for Sales Support Associate as needed
  • Perform other duties to ensure broker/producer licensing is accurate, assembling proposals, generate plan amendments through Guardian Anytime, Complete amendment paperwork for cases 100-999 lives(in support of the Account Manager), complete plan design and add affiliate amendments coordinating with Rating Analyst etc
  • Intermediate Product knowledge
  • Utilize strategic thinking to understand broader picture
  • Planning and Organization skills, multi-tasking
  • Goal oriented: meets deadlines etc
  • Computer proficiency in Outlook, MS Access, Excel, Word and Salesforce
  • Awareness of Underwriting principles and practices
  • Group insurance experience including RFP management/responses preferred
26

Sales Support Analyst Resume Examples & Samples

  • Support sales activities through data analytics
  • Act as the point of contact for all incoming sales analysis requests
  • Meet with stakeholders to analyze needs, define deliverables, propose solutions, and deliver results
  • Perform data analysis
  • Engage other internal support areas as needed
  • Develop reports on results
  • Drive solutions from initial request through analysis, delivery, and follow-up
  • Ability to manage multiple concurrent quick-turnaround project timelines
  • Excellent communication (written and oral), time/project management, problem solving, organizational, and analytical skills
  • Bachelor’s Degree in Computer Science, IT, Business, or a related field
  • 2+ years of experience in business analysis
  • 2+ years of experience writing SQL queries
  • Working knowledge of relational databases and database structures
  • Experience in translating business requirements into query code
  • Intermediate or greater proficiency with Microsoft Office (e.g. Word, Excel, PowerPoint)
  • Clinical healthcare data experience
27

Sales Support Analyst Resume Examples & Samples

  • 5-7 years of experience in a similar Sales Support / Inside Sales capacity
  • Bachelors' Degree in Finance and/or a related field
  • Working knowledge of CRM database
  • Microsoft Office/Suite proficient (Word, Excel, PowerPoint, Outlook)
  • Previous experience within a Financial Services environment
  • Working knowledge of Microsoft Dynamics
28

Sales Support Analyst Resume Examples & Samples

  • Achieve daily productivity goals provided by the business
  • Qualification from an accredited university or college or equivalent related work experience
  • English – Intermediate
29

Structured Sales Support Analyst Resume Examples & Samples

  • Support application and contract process
  • Liaise with vendor/partner/dealer/sales reps
  • Perform transactional aspects of the Structured Sales Support workflow from Application to Booking
  • Analyze and recommend opportunities for improvement , particularly across the Application to Booking Process
  • Manage and convert outstanding approvals
  • Provide industry-specific knowledge
  • Create and negotiate end-user contract documentation
  • Meet or exceed customer service expectations
  • Review and prepare transactions for timely booking and funding
  • Monitor and analyze the performance of sales and support processes
  • Handle both non-standard and exceptional applications
30

Sales Support Analyst Resume Examples & Samples

  • Provide ongoing application support to end users including technical guidance and training (via webinars, in person, or telephone) in both the CRM and estimating tool
  • Act as first point of contact for all troubleshooting and technical support issues in both the CRM and estimating tool. Escalate issues to appropriate sources when necessary
  • Develop training materials for CRM and estimating tool
  • Maintain user accounts in system including user permissions and security in both the CRM and estimating tool
  • Maintain vendor parts database for use by the estimating tool
  • Manage relationship with software vendors and 3rd party consulting firms
  • Work with internal stakeholders and external vendors to write business requirements and propose system customizations and new functionalities; assist in implantation of these customizations
  • Perform data administration (user license, data integrity, cleansing data for imports, etc.)
  • Performs imports and exports of data from the application as requested
  • Implement changes to the application to improve operational efficiencies by using the advanced features of the system. Help develop customizations to increase efficiency/reflect Kratos business process including the implementation of system customizations when necessary
  • Help identify and assist with system enhancement roadmap
  • Work with Kratos IT and software vendors to schedule and deploy system updates
  • Work with Kratos manufacturers to keep parts database up to date with latest pricing
  • Create weekly pipeline, forecasting, and marketing reports from CRM for corporate and regional management; ad-hoc reports as needed
  • Maintain current knowledge of Microsoft Dynamics CRM data structures and schema
  • Maintain current knowledge of WeSuites WeEstimate data structures and schema
  • Developing marketing automation templates as required by the Sales/Marketing Operations team
  • Must adhere to the Kratos Code of Conduct and Ethics
  • Prioritizing and perform tasks in a dynamic environment, balance multiple projects to complete each successfully within expected timelines
  • Understanding of Customer Relationship Management (CRM) systems
  • Hands-on systems administration, deploying and administering CRM application technology
  • Knowledge of Microsoft Office Suite, especially Excel
  • Strong time management skills; detail oriented
  • Strong interpersonal skills, with focus on attentive customer service, exercises good judgment
  • Experience working in a team-oriented, collaborative environment
  • Strong/proven problem solving skills across multi-disciplinary skill sets
  • Proven track record of successfully working autonomously, while enjoying the opportunity to work on a team-based tasks and projects
  • Ability to interact effectively with peers and supervisors
  • Ability to adhere to workplace rules
  • Bachelors Degree in Information Technologies, Business Administration or similar preferred but not required
  • Previous experience with Microsoft Dynamics CRM preferred but not required
  • Working knowledge of SQL preferred but not required
  • Hands-on experience using JavaScript preferred but not required
  • Three or more years of directly applicable experience
31

Sales Support Analyst Resume Examples & Samples

  • Provides PreSales operational support
  • Researches order problems, and delivers solutions working cross-functionally to resolve
  • Assists with driving process improvement programs cross- functionally
  • Responsible for influencing sales behavior and capabilities
  • Knowledge of basic principles, methods, technologies and practices of a professional/technical field
  • Conveys information in a concise and professional manner
  • Asks effective questions and solicits feedback to understand needs
32

Sales Support Analyst Resume Examples & Samples

  • Exclusively focusing on Quest Software business, with a focus on Data Protection and KACE
  • Achieve focus goals by selling, up-selling and cross-selling our technology solutions using outbound calling, consultative and influencing selling techniques to create positive results for Dell, Quest and our customers
  • First touch deal qualification and Deal Registration as key areas of responsibility
  • Work closely with Dell and Quest outside sales representatives to acquire new opportunities
  • Develops, motivates and coordinates Dell sales team to optimize sales execution. Skillfully negotiates with others to achieve desired results and meet customer needs
33

Sales Support Analyst Resume Examples & Samples

  • Access sales booking report to retrieve daily Online cancellation/payment hold orders
  • Cancel & Rebook (CnR) cancelled orders. (Eg. payment aging, product EOL-ed, part shortage and etc)
  • Follow up on Prepaid Orders - Cheque arrangement/Telegraphic Transfer receipt collection
  • Process NAK orders (Not Acknowledged) from Online GCM tools - frictionless orders
  • Assign Online Spare Part/Services orders to APOS/TTS team
  • Review on Fraud order list sent by Credit Card Verification Team (CCVT) team in weekly basis
  • Initiate Online credit note (CN) request. (change Invoice name/billing address after point of sales)
  • CARE/MY Escalation team's advisor on Online Sales Process
  • Chat Queue backup during Chat agent absence
  • Attention to detail is essential, with good administrative skills
  • Multi-tasking capabilities and good at prioritizing workload
  • Online Call support(Back-up Support)
  • Intermediate hardware knowledge
34

Sales Support Analyst Resume Examples & Samples

  • Being responsible to ensure minimal overdue balances of evaluation orders across the countries assigned to you
  • Monitoring overdue evaluation balances on accounts. Following up on overdue balances with sales and external customers to promote a purchase or a return decision
  • Managing the information within the Spike tool to reflect when a purchase or a return has been completed
  • Working with customer care on the requests for a return of evaluation units to Dell
  • Working with finance on requests for pricing changes in the promotion of a purchase at the end of a trial period
  • Working with the evaluation program leadership team on evaluation trial extension requests
  • Placing of evaluation orders in Dells order management systems
  • Reviewing evaluation requests
  • Supporting the Japan Demo process
  • Must be organized, have an eye for detail and can manage a high work load via prioritization of tasks
  • Ability to communicate across a range of departments
  • Fluent in English, Chinese and Japanese (Written and Spoken)
35

Sales Support Analyst Resume Examples & Samples

  • Provides operational support to maximize sales force productivity
  • Identify issues/process improvements in area of responsibility to improve customer experience and productivity
  • Provide clear and quality response to order expedites with regular follow ups until product has been shipped
  • Take full ownership from end to end on order expedites and provide solutions rather than just information
  • Take proactive approach to LOB management and look for opportunities to eliminate late, aged, invalid or distressed orders
  • Report your progress on a regular basis. Regular contact with manager
  • Identify problem areas and initiate or recommend corrective action to appropriate parties
  • Additional duties may be assigned
36

Sales Support Analyst Resume Examples & Samples

  • Training requires general computer skills and very strong familiarity with Microsoft productivity software (Excel, Word)
  • Ability to come up to speed quickly with company systems, proprietary systems and emerging technology
  • Written and spoken proficiency in English
  • Detail-oriented and results driven
  • Sense of ownership
37

Sales Support Analyst Resume Examples & Samples

  • Function as a back-up to phone coverage for Sales Support representatives
  • Ability to multitask and work under tight time constraints
  • BA/BS required emphasis on finance or economics preferred
  • Strong interpersonal skills necessary to communicate complex information to a wide variety of personnel in a clear, concise and well-organized manner. Excellent telephone skills required to maintain relationships with FAs, approach new prospects, follow up on previous sales efforts, and enhance BlackRock’s image
  • Strong familiarity with computer applications (i.e. Excel, Word, PowerPoint, Access, etc.)
  • Series 7 & Series 66 preferred or expected to be obtained within 6 months of hire
38

Sales Support Analyst Resume Examples & Samples

  • Drive new account penetration, cold calling, qualification, and execute on sales strategy
  • Expand existing client base by uncovering investment needs and presenting solutions
  • Effectively position and differentiate MSCI and our products against competitor firms and their offerings
  • Demonstrate mastery of Index core product offerings and proficiency in broader MSCI solutions
  • Conduct market analysis, competitor research, prospect research to execute product conversions
  • Pre-sales activities and process management and post sales account management
  • Ability to develop dialogue with prospective clients and build strong relationships. Demonstrated excellence in telephone skills
  • Ambitious work ethic, professional disposition, detail -oriented and a passion for capital markets
  • Able to present effectively one-on-one or to large groups
  • Proven ability to prioritize and multi-task within a fast-paced environment
  • Advanced knowledge of Microsoft Office suite, specifically Microsoft Excel and PowerPoint
  • Undergraduate degree required or equivalent experience; Finance or Economics degree preferred
  • Experience with Sales Force and/or CRM software, preferred
  • 2-4 years of experience in the financial services industry preferred
  • MBA/CFA or progression to completion
39

Sales Support Analyst Resume Examples & Samples

  • Working with global SME(Subject matter expert) team in areas related to quoting and orders
  • Coordinating production issues with end users, IT and other Biz support teams
  • User Acceptance testing & Biz validation for Sales tools releases
40

Sales Support Analyst Resume Examples & Samples

  • Take inbound phone calls, chats, and emails from internal and external contacts
  • Act as a technical advisor for Premier Page issues
  • Identify customer needs and be able to address them
  • Drive customer issues to full resolution
  • Manage a daily case load including new incoming issues and follow up on existing cases
  • Work with level two techs on the team, the team lead, and team project managers to identify trends in customer requests
  • Knowledge of Premier and related tools
  • Two plus years in a call center environment or customer phone/chat interface
  • Eighteen months within Dell or equivalent experience with customer relationship, technical support, or customer care
  • Strong internal and external customer focus
  • Proven track record driving customer issues to closed loop resolution
  • Proven experience working under a pressured environment
  • Team Player willing to assist other team members as needed
  • Fluent in Spanish is a plus
41

Sales Support Analyst Resume Examples & Samples

  • Selects appropriate alternatives from defined options
  • Collects required documentation; verifies conformance of documents with standards
  • Assesses accuracy of detailed information
  • Tracks, maintains and produces regular and ad hoc reports
  • Identifies roadblocks to task completion and effectively brings them to leadership for resolution
  • Generally uses existing procedures to resolve standard problems
42

Sales Support Analyst Resume Examples & Samples

  • Ability to work with and meet tight deadlines
  • Financial Analysis experience (knowledge of revenue recognition, contract management and deal structures preferred)
  • Excellent with MS Office products
  • Proficient with using TM1® / Hyperion®, Salesforce.com®, and PeopleSoft® / Oracle® is preferred
  • Excellent organisational skills including prioritising multiple projects/demands and working with minimal supervision
  • Detail oriented with a focus on meeting deadlines
  • Product awareness a strong benefit
43

Alliance Client & Sales Support Analyst Resume Examples & Samples

  • High Performance Selling Approach
  • Negotiate to Close
  • Supplier Relationship Management
  • Good organizational, multi-tasking and time-management skills
  • Ability to create a business plan and execute it
  • Fluent in Italian and English language
44

Sales Support Analyst, UAE Resume Examples & Samples

  • Perform analysis on sales performance and provide strategic insights on how the sales organization should improve their go to market strategy, organizational structure, operations, etc
  • Manage sales’ opportunity pipeline reporting
  • Ensure sales goals are met in a timely fashion
  • Monitor and enhance sales processes and effectiveness
  • Document sales processes and procedures
  • Maintain accurate customer records in the salesforce.com and other systems as required
  • Ensures the periodically operations sales report and analysis execution and monitors the relative KPI’s
  • Maintain and update reports and execute detailed analysis to drive and improve sales and productivity
  • Connect timely external market information to those within the organization can take action
  • Work with internal database operations team to ensure information is organized, updated, and accessible to the team
  • Support strategic planning initiatives and business development efforts as needed
  • Extraction of data from Business Intelligence tools or source systems and create presentation style outputs
  • Fulfil ad-hoc data request from Sales, Marketing, and Strategy business partners
  • Establishes accuracy and relevance of information
  • Simplifies information for interpretation and presentation
  • Sales analytics for sales leader
45

Alliances Client & Sales Support Analyst Resume Examples & Samples

  • Program and Product Advocate-Become an expert in the resale programs for one or more Vendors through
  • Deal Champion-Participate in or facilitate discussions and flow of information between Vendors, Alliance Sales
  • Experience and Innovation-Develop deep understanding of the Resell business process and be able to
  • Identify new target client or client division/branch/group/project to pitch resale capabilities
46

Retail, Sales Support Analyst, Zurich Resume Examples & Samples

  • Coverage of clients and active participation in the local sales effort
  • Delivering the appropriate level of tailored marketing and other bespoke resources to each client in coordination with Marketing Manager
  • Ensuring all meeting activity and updates are recorded in the relevant CRM system
  • Coordinate local road-shows
  • Have good knowledge of the BlackRock products offering
  • Developing and executing on EMEA wide projects as part of the Sales Support Group that aim to improve the efficiency and consistency of internal organizational processes and the level of service clients are receiving
  • Proven experience in relevant field (bank or asset manager)
  • 3+ years of experience in sales or client service function
  • Language skills: fluent German, proficiency in English; French and/or Italian would be of benefit
  • Team player with strong interpersonal skills
  • Strong client service skills
  • Professional level of written and verbal communication skills
47

Sales Support Analyst Resume Examples & Samples

  • Pro-active outreach to prospective clients with the goal of setting up meetings for the Sales Specialists
  • Set-up and participate in prospective client product demonstrations
  • MBA, MFE, Master's Degree and/or CFA charter holder is a plus
  • 2- 5 years of experience in the financial services industry preferred
  • Experience in a sales development role including territory research, prospect identification and lead follow up
  • Direct prospect outreach experience (cold calls and email) preferred
  • Sales Analysts require a deep understanding of the institutional asset management business, including fundamental and quantitative investment strategies
48

Sales Support Analyst Resume Examples & Samples

  • 2+ years of experience with increasing responsibility within a commercial or commercial support role
  • A highly professional individual with experience communicating with customers
  • A highly motivated individual capable of handling multiple projects and responsibilities simultaneously
  • Demonstrated ability to work in teams
49

Associate Sales Support Analyst Resume Examples & Samples

  • Manage cross-functional response to customer Requests for Proposal
  • Own and manage customer reporting requests
  • Develop account-specific presentations to support Sales growth in key accounts
  • Manage the cross-functional process for completing Vender due diligence requests; ensure accurate, complete responses are delivered within established timeframe
  • Establish and manage a process for ADM team’s production of customer-specific marketing material at industry events
  • Lead the implementation of customer-specific rates, guidelines and processes; work with ADM and Sales to ensure customer requirements are met
  • Support loan-level problem resolution across USMI functions
  • Provide the highest level of internal and external Customer service on assigned tasks/projects
  • Demonstrated ability to lead cross functional projects with minimal supervision
  • Demonstrated analytical and critical thinking skills
  • 2+ years’ business experience in Sales, Marketing, Product Management or Operations
  • Ability to lead change in a dynamic environment
  • Strong proficiency with MS Excel and PowerPoint
  • 2+ years’ mortgage experience preferred
  • Strong working knowledge of Genworth Mortgage Insurance products, services, processes and systems
50

Sales Support Analyst Resume Examples & Samples

  • Very good knowledge of English (written and spoken)
  • Very good knowledge of MS Office applications (especially MS Excel)
  • Ability to work in a team and individually
  • Accuracy, accountability
51

Sales Support Analyst Resume Examples & Samples

  • Provides pre and post-sales support
  • Liaison between partner and sales organization
  • Serves as interface for order status and handles order escalation
  • Being a primary point of contact for partner sales opportunities and Channel Sales
  • Providing pre-sales operational support and guidance to channel sales teams
  • Working very closely with account teams, segments, and partner to qualify incoming opportunities
  • Works on assignments where judgment is required a majority of the time
  • Contributes to own team/closely related teams through quality and efficiency of own work
  • Ability to write and communicate in Spanish and English
  • High-school diploma or equivalent
  • Outlook or other email platform experience required
52

Channel Sales Support Analyst Resume Examples & Samples

  • Bachelor's Degree or equivalent experience; at least 5-10 years of prior experience with Merchant services is required
  • Excellent written/verbal communication and interpersonal skills
  • Motivated relationship-builder with interpersonal skills
  • Strong commitment to get things done
53

Sales Support Analyst Resume Examples & Samples

  • Lead and leverage SAM for Strategical Brands inside Dell
  • Emerge on customer environments
  • Providing information and consulting about SAM procedures
  • Execute tools and additional process to collect data and reporting, generating valued information to customer about his assets and provide consulting about IT best practices
  • Sales Support and field technologists focal point as an inside POC
  • Support Dell and Brands operational areas to allow SAM flow succeed
  • Responsible for Lead and control reports about business execution and acumen
54

Sales Support Analyst Resume Examples & Samples

  • Deliver positive customer experience through white glove approach through working with the broader Channel Operations teams to effectively manage existing and new Dell Channel processes and tools in a consistent manner while driving process improvements which include Zyme, Vistex, , SPL
  • Manage Sales in/Sales out inventory levels through inventory analysis and provide end of quarter shipped and backlog outlook guidance to Finance
  • Contribute to customer reviews and quarterly business reviews for both customer and Dell sales teams
  • Collaborate with order fulfillment from Order entry to Delivery. Monitor supply chain supportability and expected arrival for all products shipping to supported accounts. Cooperate with CusCare and Order Fulfilment teams
  • Collaborate with wider cross-functional teams on customer query resolutions (CusCare, supply, internal sales rep, Disti Partners etc.)
  • Deliver on time results and communicate through daily/weekly CEM reviews as needed
  • University degree. 2+ years of Operations or Internal Sales role experience
  • Excellent information analysis and database skills
  • Good working knowledge of formal project management methodologies. Possess strong analytical skills with business and finance acumen
  • Ability to deliver quality results under stress and deadline, result oriented with a drive for excellence qualities in an ambiguous environment
  • Detail-oriented with strong organizational skills and a passion for winning. Excellent negotiating skills and ability to resolve conflict and multiple priorities
  • Fluent in English and one local language (depending on country supporting).Strong verbal / written communication skills
  • Ability to quickly pull information and format it graphically to support presentations or meetings and work independently and cooperatively in a diverse group and to lead initiatives and project teams / Project Management experience is welcome
55

Sales Support Analyst City Resume Examples & Samples

  • Intermediate Math / Analytical skills
  • Ability to build and maintain collaborative working relationships at all levels
  • Keeps others informed
56

Test Equipment Product & Sales Support Analyst Resume Examples & Samples

  • Partner with the Inside Sales Test Equipment team to develop and propose creative product and financial alternatives to satisfy customers’ needs
  • Drive sales’ ability to meet goals and service the client by handling incoming requests for quotes with high sense of urgency
  • Demonstrate ability to influence and collaborate with others outside of reporting authority to achieve shared goals
  • Analyze historical inventory data, market trends and information from a variety of sources to identify models to stock in our rental inventory
  • Issue purchase orders after negotiating with vendors to achieve the lowest possible equipment acquisition cost
  • Assess and track test equipment exposure and optimize inventory to obtain maximum value for equipment
  • As primary point of contact for our vendors will participate in vendor presentations, seminars, and customer briefings to continually update knowledge of products and to strengthen relationships with vendors
  • Maintain product & supply knowledge and stay up-to-date on industry trends
  • Provide the marketing team with accurate product information to support our various go-to-market strategies
  • 5-8 years’ experience required in purchasing, leasing and/or sales within the test equipment rental industry
  • Strong business acumen in inventory management, best practices, trends and technologies
  • Demonstrated success with negotiating with both internal and external clients in high volume, fast paced and dynamic environment
  • Ability to apply strong critical thinking and problem-solving skills to meet customers and sales team’s needs
  • Past experience in utilizing rigorous logic, performing analysis, identifying risk and solving difficult problems resulting in sound business decisions
  • Ability to effectively cope with change, shift gears quickly and make best decisions without having the total picture within a high pressure environment
  • Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
  • Ability to handle high-volume workloads (some days can be significantly busier than others)
  • Willingness to be flexible and a strong commitment to the company
  • Good knowledge of finance and previous experience performing P/L analysis for area of responsibility
  • Bachelor’s degree in electronics or equivalent experience required
57

Sales Support Analyst Resume Examples & Samples

  • Perform internal and external sales reporting (daily, weekly, monthly, quarterly, etc.)
  • Bachelor’s degree in finance, accounting or business or a related field preferred
  • 5+ years’ experience in mortgage sales and support, Correspondent Lending preferred
  • Customer service mindset with a team and goal oriented approach to day to day operations internally and externally
  • Possess strong analytical, research and reporting skills
  • High proficiency in Microsoft Excel
  • Self-starter with strong attention to detail and able to work independently
58

Sales Support Analyst Resume Examples & Samples

  • Maintain Salesforce.com order entry best practices to ensure operational accuracy from legal, accounting and financial reporting perspectives
  • Collate accurate data from accounting and operational systems to ensure accurate proposal creation matching active client services
  • Identify, address and enable successful resolution of billing/invoicing errors in collaboration with accounting/billing and client
  • Liaison between sales, legal, finance, and operations to enable proposal creation that meets approval requirements
  • Project manage pricing approvals, non-standard service requests and non-standard contract approvals
  • Analyse and develop recommendations for improving sales operational effectiveness including the use of Salesforce.com
59

Sales Support Analyst Resume Examples & Samples

  • Maintain Sales Force.com dashboards
  • Provide analysis to the sales team of customer footprints
  • Provide market share analysis to the sales team
  • Generate leads for long and short term course availability
  • Support Sales Projects and Strategy meetings
  • Support Marketing events - - i.e. Sales Manager requirements / set-up requirements and presentations
  • Manage Customer Entitlement tracking
  • Manage Pilot Support Agreement renewals and Flight Attendant Training Agreements
  • Be responsible for Sales Forecasting and Customer Trend Analysis
  • Monitor Budgets of Sales Manager
  • You have a degree in Business Administration / Management or Marketing
  • You have a sound understanding of financial aspects of the Sales business, and a proven ability to deal effectively with all levels of management
  • You have the ability to work independently and have a working knowledge and understanding of all the departments that currently support the Sales organization
  • You have knowledge of overall Company policies, systems and procedures as well as bilingualism are also considered as assets
  • You are a results oriented go-getter type attitude candidate
  • You are able and willing to do travel as required
60

Field Sales Support Analyst Resume Examples & Samples

  • Bachelor’s Degree is required, preferably in Business, Finance, Sales & Marketing, Contracting or related field
  • A minimum of 3 years of business experience is required
  • A minimum of 2 years of progressive experience in Customer Service / Sales Support / Consignment or Inventory Management preferably in the medical device industry or an FDA regulated industry is required
  • Prior exposure to various functions of corporate organization highly desired (i.e. Quality, Health Care Compliance, Distribution Services, R&D, Finance, Supply Chain, Operations, and Regulatory)
  • Very strong computer skills and knowledge of various programs such as JDE or equivalent ERP system, Salesforce.com or equivalent CRM solution is preferred
  • Advanced experience with MS Office is required
  • An understanding of healthcare environment is highly preferred
  • Excellent written, oral and presentation skills required (advanced Word, Outlook and PowerPoint)
  • Proven strong analytic skills (advanced Excel) required
  • The role will require up to 10% travel.Sales Administration
61

ASW HCM Sales Support Analyst With English & Spanish Resume Examples & Samples

  • Open receivables (including: coordinate different teams or colleagues on open receivables)
  • Contract and WBS management
  • Basic project coordination
  • Internal communication, coordination of different teams within the company (e.g. CFM teams, billing teams, …)
  • Interaction with partner and customer to clarify contract details
  • Handling/escalation of contract-related customer requests
  • Request WBSses, invoices and credit notes, contract fulfillment, filing, creating offers
  • Data maintenance in the CRM system (salesforce.com)
  • Potentially sales support
  • Education in Business administration / the kind of education, a CFM person would have – P3
  • Languages: English (very good, spoken and written) - P3
  • Optional: German or Spanish – P3
  • Office skills (MS office, Excel, Outlook) and SAP (FI) User Skills – P3
  • Needs to be familiar with Accenture’s SAP FI setup (WBS, profit center, etc.) – P2 / P3
  • Telephone/ communication skills, because talking to clients on the phone or communicating with them via Mail is required
  • Work independently with high diligence
  • If possible: Background in Sales Back Office – P2
  • Mobility: Potential to go to Germany for KT in the beginning for about 2 - 4 weeks
62

Cash Equity Sales Support Analyst Resume Examples & Samples

  • Ensure timely, and accurate, processing of Order capture requests into client order management and booking systems
  • Work collaboratively with other UBS group and IB logistical functions including Finance, IT, Legal, Compliance, Market Risk and Credit Risk
  • Increase RFT (Right First Time) by continuously monitoring and improving the Systemic and Behavioural root causes across FO, IT, and Operations as well as presenting findings on a monthly basis to Senior Management face-offs
  • Demonstrate sound understanding of business and client issues together with the ability to develop convincing ideas and solution to meet these needs
  • Ensure information is shared between team members whilst also demonstrating the ability to communicate concisely and convincingly to a wider audience including senior operations management
  • Ensure deadlines are met and deliverables are of a high standard
  • Drive continuous improvement within the function to deliver on set quantitative goals
  • Adhere to escalation procedures within IB operations
63

Sales Support Analyst Resume Examples & Samples

  • Creates sales presentations for upper and executive management regarding major account sales key performance indicators
  • Creates monthly, quarterly, and yearly sales reports for management team to analyze various aspects of customer information. Compiles data on types of products purchased, profitability, sales opportunities, etc
  • Analyzes product promotions data to determine if promotion is actionable. Reports to management if promotion is viable and makes recommendations for sales adjustments if required
  • Audits projects using documented project management processes and other auditing tools. Reports on audit results to support project timelines and ensure compliance to agreed deliverables
  • Works with the business intelligence team to establish data availability for reporting. Ensures data is accurate, transparent, and relevant. Uses data to create meaningful reports and presents information to management and executives
  • Supports the major account sales process by answering questions, explaining proper invoice procedures, and researching and solving issues regarding major account customers at the store, NAPA DC and divisional levels
  • Acts as a liaison with store, product, shared services (APAR), finance, and accounting teams for execution of projects. Serves as point of contact for customers and vendors
  • 1-2 years of project management experience
  • Knowledge/experience with NAPA’s business processes as it relates to computer systems, supply chain, or products preferred
  • High level of proficiency in Microsoft Office including Excel (pivot tables, and vlookups) and PowerPoint. Working knowledge of Access with capacity to grow Access skills
  • Candidate must also be able to audit projects against a standard project management process and department key performance indicators, and report-out on the findings
  • Strong analytical, quantitative, and qualitative analysis skills required. Ability to perform ad hoc analysis
  • Ability to interact effectively with customer and company employees at all levels of the organization
  • Ability to make formal presentations on a variety of work-related topics
  • Ability to work in a fast paced environment
  • Travels up to 20% of the time
64

Sales Support Analyst Resume Examples & Samples

  • Create and accurately maintain customer online pages and configurations
  • Keep up to date with all product issues - End of Life products, New Product Introductions, shortages that are currently active within the business in order to eliminate order processing issues and that the most up ot date data is reflected on the Customer Portal page
  • Maintain a low level of account portal issues, achieving and exceeding the targets set
  • Fresh/ experienced Diploma or Degree holders in Computer Studies/ Business Administration
  • Creative, stress handling ability, and positive to change
  • Drive and motivation with key focus on target achievement, whilst ensuring team success
  • Dell Product knowledge and sale processes
  • Good working knowledge of Excel and PowerPoint
  • Strong experience using Dell Sales tools, Global Portal and Premier, and Order Management System
  • Database Applications knowledge preferred (i.e.: access, excel, etc)
  • Essential to have excellent communication skills, both written and verbal
  • Any additional language skills would be beneficial
65

Sales Support Analyst Resume Examples & Samples

  • Marketing lead generation support
  • CRM system support (Dynamics, demo tool, etc.)
  • Quoting and pricing tools (OLC, etc.)
  • Reporting improvements (Sales reporting, EDW, etc.)
  • Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required
  • Expert knowledge of internal processes and policies
  • Thorough understanding of local legal compliance issues
  • Expert problem-solving and analytical skills
66

Alliances Client & Sales Support Analyst With English Resume Examples & Samples

  • Support local Client and Sales Support teams (C&SS) and Alliances Sales Directors in resale opportunities
  • Manage final invoicing activities required to get payment from clients; Investigate and resolve Accounts Payable invoices issues,
  • Work effectively with third party Alliances Partners facilitating the delivery of our resale capabilities/offerings including logistics; deal execution, maintenance renewal and/or resale services
  • Able to quickly absorb new information regarding clients/projects/processes and tools
  • Able to work well with all levels of management, staff, other team members, outside clients and vendors
  • Ability to independently solve problems and make recommendations
67

Sales Support Analyst Resume Examples & Samples

  • Support local Retail Sales team coordinate & organize meetings/conference calls with clients, prospects & investment teams within BlackRock
  • Coordinate with the Central teams in London to ensure information is communicated to sales re new product launches, client calls, new materials, competitor analysis, registered funds,
  • Be responsible for collating and sending materials prior to single meetings / calls and for doing all follow up post meeting (presentations, factsheets, ratings reports, questions)
  • Own the Service Level Agreement with clients in terms of regular delivery of prices, factsheets, monthly commentaries, holdings, asset allocations, customized & bespoke recurrent client reporting
  • Develop "teaser" emails in local language on behalf of sales to prospect & follow up with clients
  • Respond to all bespoke client questions on performance, market news, outlook to provide an information service to clients
  • Liaise with Retail Client Management regarding the set-up of client accounts including Terms of Business / Retro agreement and Non-Disclosure Agreements if required
  • Maintain the CRM system (notably pipeline management) to ensure that all relevant client information and sales activities are kept up to date
  • Over time Sales Support would schedule client meetings for the sales team, attend events with sales people and follow up on events and client meetings
  • Develop, coordinate & monitor Belgian compliant marketing material (factsheets, websites, …) in local language (Dutch & French) & act as liaison between EMEA compliance & the local regulator
  • Degree Level & or Master (Business Studies, Finance a plus)
  • Fluency in English Dutch and French a pre-requisite
68

Sales Support Analyst Resume Examples & Samples

  • Perform a variety of analysis tasks using defined tools and processes, including customer product usage; sales performance; partner performance; margin; and general business analytics
  • Support projects such as model and tool development for new analysis tasks and process or tool improvement for ongoing tasks
  • Document and suggests continuous improvements in processes
  • Conduct, interpret, and present quantitative / qualitative analyses to direct management
  • Bachelor’s degree in Finance, Business, Statistics or similar area required
  • Minimum two years’ experience performing analytical tasks in a business environment
  • Intermediate to advanced MS Office skills, especially advanced Excel skills (pivot tables, visualization, data mapping)
  • Demonstrated ability to conduct, interpret and present quantitative / qualitative analysis
  • Strong communication, consulting, interpersonal and presentation skills
  • Ability to handle and prioritize multiple projects with competing priorities
69

Field Sales Support Analyst Resume Examples & Samples

  • 1-2 years of experience Customer Service related field
  • Good English capabilities and other European language is an advantage (like.: German, French, Dutch, Swedish, Norwegian or Polish)
  • Excellent Communication and Interpersonal Skills (Written and Verbal)
  • Maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude
  • Teamwork, networking and continuous learning skills
  • Good organizational and computer skills required to manage and organize high volume and diverse transactions
  • Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree
70

Sales Support Analyst Resume Examples & Samples

  • Develop & Update sales material; proposals, statements of work, RFP presentations, case studies, marketing/training materials
  • Develop knowledge of best available sales material, becoming SME for material
  • Support enhancement of current pricing models and processes
  • Managing GCG performance tracking – reporting, analysing and presenting of client/portfolio performance
  • Supporting Business Updates & Other Performance reviews
  • Ad Hoc support on projects impacting the Global Client Group
  • Fielding internal admin requests – data gathering, reporting
  • Business Analyst Experience
  • Travel Industry Experience beneficial but not critical
  • Strong skills in PowerPoint, Word & Excel
  • Strong written, oral & listening skills
  • Self sufficient – able to work under own steam
  • Some presentation experience
  • Ability to work to tight deadlines
  • Able to manage multiple priorities
71

Sales Support Analyst Resume Examples & Samples

  • Responsible for processing equipment requests for demo evaluations, returns/recovery of the product for reuse and inventory control
  • Monitoring overdue evaluation balances on demo product. Following up on overdue demos with sales and external customers
  • Cross functional partnership with finance/sales/invoicing and other teams
  • Ability to deal with every changing processes and improvements for the demo programs
  • Flexibility to help other demo programs if needed in other countries on occasion as flex support when business volume requires
  • Fluent in English (Written and Spoken)
  • Ability to handle escalations and work in fast pace environment
  • Knowledge in tax/invoicing
72

Sales Support Analyst Resume Examples & Samples

  • Coordination of RFP’s in accordance with company policy
  • Facilitating CDI and item set up (new, existing and projects)
  • Coordination of pricing updates and renewals of contracts and deviations
  • Creating and managing sales studies (commissions, budgeting, contests, marketing, etc.)
  • Coordination of kitting/logistics for specific customers where needed
  • 3rd Party Warehouse, consignment, VMI program admin support
  • Assist and implement unique customer programs
  • Direct customer communication as deemed appropriate by GM
  • 3-5 years experience in related field required
  • Ability to recognize and resolve majority of issues independently
  • Ability to prioritize, set and consistently achieve goals, strong time management skills
  • Intermediate proficiency of Microsoft Office applications including Internet Explorer, Outlook, Word, PowerPoint and Excel. Advanced proficieny in Powerpoint and Excel preferred
73

Sales Support Analyst Resume Examples & Samples

  • Efficiently and professionally respond to customer and sales representatives questions pertaining to orders, product availability, price and delivery
  • Follows-up with customer service on shipping/tracking information, Proof of Deliveries, orders shipping from mills, send copies of invoice to AP for billing. Assist in resolving AP discrepancies on direct PO's and deliver information to customer in timely manner
  • Matches Vendor Confirmations/Acknowledgements to Purchase Orders to ensure accuracy
  • Participate in sales training for long-term growth
  • Provides Customers with Price List, Sales Usage History, or other requests
  • Work with a high degree of accuracy while placing orders within the system following established policies and procedures
  • Processes customer stock orders after customer approval via ecommerce using established procedures
  • Manage and track all backorders using established reports and procedures
  • Price orders using established contract pricing
  • Researches basic problems which may include delivery follow-up, order tracking and retrieving proof of delivery forms
  • Suggest close out inventory as a possible alternative when appropriate
  • Process requests for credits and returns in a timely manner
  • Follow service optimization guidelines based upon the customer’s optimization code
  • Performs other duties as assigned could include participating in customers production meetings to understand forecast and assign packaging materials to meet demand
  • High school diploma or GED with 1 year experience in customer service, required
  • Substitutions: Any equivalent combination of education and experience
  • Associate’s degree in any field of study with 6 months experience in customer service
  • General knowledge of the distribution industry with direct experience, preferred
  • General knowledge of products targeted at assigned customer segment with direct product experience preferred
  • Strong written and oral communication skills are essential
  • Strong problem solving skills and the ability to handle multiple tasks required
  • Uses various PC software packages such as word processing, spreadsheets, graphics, etc
74

Sales Support Analyst Resume Examples & Samples

  • Diploma/equivalent experience
  • With 3 years related experience in Sales Operations
  • Excellent communications skills and attention to detail when entering orders is important for this position
  • Positive, enthusiastic, methodical and passionate
  • System and process oriented. Experience with CRM applications (such as Salesforce.com and Siebel) will have added advantage
  • Ability to navigate in a matrix environment and thrive in fast-moving ambiguous environment
  • Resourceful and quick thinker with problem solving skills
75

Sales Support Analyst With English & French Resume Examples & Samples

  • Respond to customer requests for support both internal and external
  • Analyze and report actual performance against project goals and interacts with application support and development to drive issue closure within established Service Level Agreements
  • Interacts with application support and development to drive issue closure within established Service Level Agreements
  • University educated or equivalent
  • Up to two years’ sales support experience in the IT industry that demonstrates strong customer service skills
  • Excellent communication, influencing, presentation skills, in both written and verbal English and French language
  • Additional European language
76

Sales Support Analyst Resume Examples & Samples

  • Focus on driving business & sales throught an assigned account set
  • Capable of understanding the value of Indirect sales channels and driving sales via this route to market
  • Lead sales initiatives to drive increased sales performance
  • Completes work in accordance with accepted practices within field
  • Applies research, information gathering and analytical skills
  • Adjusts to multiple demands and shifting priorities
  • Identifies roadblocks to task completion and effectively brings them to
77

Gradifi Sales Support Analyst Resume Examples & Samples

  • Collaborate with the Sales Team to define the processes for identifying and sourcing new sales opportunities, including both new prospects and channel partners
  • Maintain Salesforce CRM to expedite the identification, analysis, and prioritization of leads and sales opportunities
  • Conduct ongoing monitoring and reporting, to promote accountability and track growth for the various sales channels
  • Provide support throughout the sales cycle, including client calls, platform demonstrations, and preparation of proposals and presentations
  • Bachelor's Degree in Business or a related field
  • 2-4 years of sales, marketing, customer service, or business analysis experience
  • Prior experience with CRM platforms desirable (Salesforce, Hubspot, etc.)
  • Prior sales operations experience is desirable
  • Outstanding communication and time management skills
  • Ability to prioritize tasks across multiple clients
  • Very strong analytical mindset
78

Client Sales Support Analyst Resume Examples & Samples

  • Prospect Qualification
  • Presentation/Demonstrations
  • Collaborate with the Sales Executives and key members of sales process during the pre-sales phase
  • Maintain awareness of current financial and technology industry trends, regulations, issues and future innovations
  • Validate the data stored in the RFP data warehouse
  • A minimum of five years of pre-sales or technology sales experience
  • A minimum of five years’ experience in the financial services industry, preferably within a financial institution
  • Percentage/frequency of travel
79

Sales Support Analyst Resume Examples & Samples

  • Confirm/generate accurate data from accounting and operational systems to ensure accurate renewal proposal/quote creation that matches active client services
  • Assist an assigned group of sales teams with their client renewal pipeline to include updates in SalesForce.com, client notifications, regular status meetings and any activity directly with the client that facilitates the renewals process for SecureWorks
  • Perform client account reviews and contract to device audits to help facilitate the seller’s renewal efforts
  • Liaison between sales, legal, finance, and operations to enable proposal creation that meets approval –requirements and project manage pricing approvals, non-standard service requests and non-standard contract approvals
80

Sales Support Analyst, Enterprise Resume Examples & Samples

  • Assist with pricing / underwriting of new deals in coordination with Deal Leads and the Revenue team
  • Increase efficiency of Deal Leads by improving / templatizing repeat tasks, including proposal generation, FAQ, contract negotiation, etc
  • Highly skilled in PowerPoint with experience building presentations for senior management / executives
  • Experience performing financial analyses in Excel
  • Passion for learning and relentless improvement
81

FX Sales Support, Analyst Resume Examples & Samples

  • Train the retail branches on foreign exchange payment solutions designed to increase the conversion rate on incoming and outgoing wires and on foreign currency investment solutions this includes travel to branches and internal and external client visits
  • At least 1 year of sales experience in a financial services environment, including wealth management or brokerage firms
  • Knowledge of FX strategies and solutions, financial markets and banking products and services is a plus
  • Requires the ability to work independently and efficiently with minimal supervision in a high productivity and time sensitive environment
  • Must be able to communicate clearly and effectively, and possess a salesperson’s mentality
  • Should have a strong aptitude for working with numbers, along with excellent attention to details
  • Fluency in English and Japanese preferred
  • 4 year college degree (preferably in Economics, Business, International Relations, Finance, Accounting, Political Science, or Communications) or equivalent work experience
82

Sales Support Analyst for SDS Sales Resume Examples & Samples

  • Admin Assistant for Business Unit Leader
  • Preparation for Business Performance materials
  • Provides sales operational support and regular business meeting (BMS) facilitation
  • Develop sales support tools : Funnel management, outlook (forecast) management, sales activity management
  • Communication between the customer/partner and sales organization
  • Serves as interface for order status and handles order escalation and SKU management
  • May be responsible for influencing sales behavior and capabilities
  • Support procurement and travel expense for team member
  • Create Business review, business plan documentation (English)
  • Language : English Business level
83

Pre-sales Support Analyst Resume Examples & Samples

  • High level of technical knowledge about Dell Client systems/platforms
  • Experience with Dell Sales tools such as Harmony, Gii, SalesEdge, My Access Portal (MAP) preferred
  • Fluency in German and/or French (written and spoken) is a plus
84

Regional Sales Support Analyst Resume Examples & Samples

  • Serve as primary point of contact for Dean Foods across South Region to synthesize trends and opportunities
  • Manage team progress to goals
  • Create/build new reports as needed to keep up with the evolving needs of the business
  • Design forecasting models to design models for consumer engagement
  • Manage project shipments and consumption to support monthly forecast process on Brand launches
  • Manage promotional performance and ROI
  • Develop Void reports to identify and support business growth opportunities at the divisional level
  • Build Financial model of opportunity gap analysis on key brand launches and products
  • Develop and communicate sales analysis and data insights
  • Participate in Annual and Quarterly Business Planning as needed by the Sales Team to build business and identify growth opportunities
  • Responsible for implementing and maintaining the effectiveness and quality of available data and analysis
  • Responsible for providing weekly sales/category reports, customized customer reports and special project work for the South Region commercial team
  • Own trend analysis
  • Key account Planning- Annual planning of Understanding customer promotional cadence of brands and margin requirements from Key Account customer planning models
  • Accountability of maintenance to provide accurate reporting that will drive business decisions for Sales and Marketing
  • Influence and work with those outside of sales analysis to ensure accuracy of data
  • Planning & Organization/Work Management - Establishing a course of action for self to accomplish a specific project or goal; allocating appropriate resources; establishing procedures to monitor the results of assignments or projects
  • Decision Making (includes both Analysis/Problem Assessment and Judgment/Problem Solving): Securing relevant information and identifying key issues; relating and comparing data from different sources; identifying cause-effect relationships; considering resources, constraints, and values and their impact on the decision; committing to a course of action based on logical assumptions and factual information
  • Practical Learning of Technical and Professional Knowledge - Assimilating and applying in a timely manner new job-related information that may vary in complexity; keeping abreast of current developments and trends in areas of expertise; using technology effectively as a business tool
  • Customer Focus - Proactively developing customer relationships by listening to and understanding the customer (both internal and external); anticipating and providing appropriate solutions tailored to customer needs; giving high priority to customer satisfaction
  • 5-7 years’ experience in Sales, Finance, IT, Marketing, or Operations. Previous experience working with a sales organization is a plus
  • Experience and advanced knowledge of Excel
  • Familiar with 3rd party reporting tools and data integration - Nielsen, IRI, RSI/SOLYS
  • Advanced Business Communication skills –in order to handle the multiple sources of information and the coordination of items to be proposed and carried
  • Experience working with CPG background and Brands (preferred)
85

Sales Support Analyst Resume Examples & Samples

  • Responsible for the proposal lifecycle from submission through approval. Proposal lifecycle activities include
  • Typically 2+ years of experience in Marketing, Sales, Sales Operations, Customer Support, Customer Operations, and/or Finance
  • One or more years experience in healthcare or general business experience preferred
  • Analytical-related work experience including sales operations-related experience, preferred
  • Understanding of the veterinary diagnostic market and previous sales experience is a plus
  • High quality inter-personal skills with ability to work with sales force, and build and maintain a strong rapport and ongoing partnership
  • Strong communication skills, both verbal and written, including ability to communicate complex issues to both technical and non-technical users in a professional, positive, and clear manner
  • Ability to generate and present a sales pricing proposal
  • Ability to anticipate and resolve issues
  • Integrity and responsiveness
  • Solid analytical skills with an aptitude for marketing analytics
  • Reasoning and analytical skills to resolve issues
  • Ability to understand basic financial concepts such as ROI and budget management
  • Technical record keeping management skills
  • Ability to prioritize and manage multiple projects; ability to lead projects if applicable
  • Organized with ability to multi-task
  • Demonstrated initiative and drive with ability to work independently, collaboratively, and as part of a team
  • Ability to interact with multiple levels of management and various functional departments
  • Proficiency in MS office applications–with advanced knowledge of spreadsheet and database software preferred
  • Understanding of SAP, CRM and Business Objects
86

Division Sales Support Analyst Resume Examples & Samples

  • Manage Store & DC replenishment process. Troubleshoot in-stock issues
  • Maintain and update forecasts through CPFR coordination
  • Serve as a liaison between customer and internal teams as it relates to promotions, new/discontinued items and network changes
  • Develop and maintain reports/scorecards to monitor service, delivery, and key customer initiatives
  • Manage special reporting & replenishment efforts
  • Provide transportation oversight / collaboration with Supply Chain
  • Participate in Seasonal Planning review
  • Manage Supply Chain Reliability Deductions & Review
  • Replenishment management reporting for Walmart & Sam’s Club
  • Bachelor Degree in Business or related field OR a minimum of 3-5 years related experience; OR equivalent combination of education and experience
  • Strong oral and written communication skills as well as excellent interpersonal skills
  • Ability to balance several projects
  • Works well under tight deadlines and in high pressure situations
  • Highly analytical, solid problem solving skills
  • A strong attention to detail is imperative
  • Able to access reports and data to utilize the information to make effective analytical decisions
  • Replenishment and CPFR experience
  • Advanced computer skills, specifically in Word, Excel and Power Point
  • To perform this job successfully, an individual must be able to work proactively with functional teams such as Scheduling, Customer Service, Sales and Marketing to resolve identified issues
87

Senior Sales Support Analyst Resume Examples & Samples

  • Administer, manage and report on revenue forecasting using VMware methodology and automation/forecasting tools; drive adoption of forecasting tools and dashboards within respective regions and partner with corresponding GEO teams
  • Drive standards of performance and specific actions that drive sales activities at the Account level that is consistent with predefined success criteria for the sales organization; track and report on these activities on a periodic basis
  • Generate weekly forecast and metric reports & provide analysis for Sales Management
  • Proactively diagnose the analytical requirements of the sales organizations; design and deliver reporting to meet their requirements
  • Setup, maintain, and modify sales territories and provide comprehensive analysis of account alignment decisions
  • Assist with the compensation planning for the regional sales team; Help establish and manage commission plans and monitor quota performance
  • Monitor territory account updates and ad-hoc requests
  • Help Solve day to day operational problems that may arise in the sales field such as account alignment, commissions and order issues
88

Sales Support Analyst Resume Examples & Samples

  • Accountable for accurate RFQ sent and entry of orders received from customers
  • Work in very close daily cooperation with sales support colleagues, business partners and end customers
  • Legal Entity and products vendor list registration experienced
89

Associate Sales Support Analyst Resume Examples & Samples

  • 2-3 Banking experience, AFS experience is a plus
  • Must demonstrate proficiency with Office programs (Excel and Word)
  • Ability to manager time effectively
  • Ability to work independent of supervision
  • Solid communications skills (verbal and written)
  • Must be able to work effectively in a fast pace environment
  • High School Diploma or higher
90

Associate Sales Support Analyst Resume Examples & Samples

  • Effective management of work flow: Ensuring efficient assignment and completion of work product deliverables, including educating external customers on simplified submission processes; identifying and implementing process improvements; prioritizing volume to ensure deadlines are met; preparing and/or reviewing proposals for accuracy and reasonableness before delivery; follow-up on open proposals and maintain timely status updates; analyze and coordinate implementation of sold cases to ensure accurate installation
  • At a senior level, mentor sales support staff and promote effective team work by assisting with training; ensuring understanding of duties , systems, work flows, processes and procedures
  • Math skills
91

Sales Support Analyst Resume Examples & Samples

  • Create monthly sales and market reports, and analyse trends in Nespresso trade sales and the competitor landscape
  • Act as a ‘super user’ of the various software systems to provide support and training to the team on current and new tools
  • Assist with the management of our demonstration and sampling program, liaising with agencies regarding performance and forecasting
  • Ad hoc administration and coordination of sales activities
  • Experience working with data, analysing information and reports in a sales environment (preferably)
  • Strong administrative and excellent IT skills – advanced Excel a must
  • Ability to work in a fast paced and ever changing environment
  • A high level of organisation skills with a strong focus on achieving outcomes
  • An keen eye for detail and an ability to identify trends
92

Sales Support Analyst Resume Examples & Samples

  • Lead Generation / Inside Sales: Qualifies sales leads, alerts sales team of lost business and presents business opportunities based on research through leads, industry research. % of Time Spent: 15%
  • Analysis & Support: Supporting BNA, generates ad hoc and standardized sales reports for the sales and product management teams. Ensures that results of data analysis presents information in an efficient and effective manner. Collects data from sales team, amalgamates, reviews, analyzes and provides insights on data. Support of Integrated Business Planning through reporting. Salesforce.com support with sales team providing training and one on one support. Complaint reporting and analysis. Process % of Time Spent: 40%
  • Sales Management analysis: Track projects, opportunities, and gap closing for the OVC with monthly status reports. Communicates key dates and deadlines. Coordinates data flow between sales, product management and research. Identifies and reports on stalled projects. Analyzes and reports on Gap closing highlighting areas of concern and key movement. Analyzes and reports on Sales Data, presenting key findings. % of Time Spent: 30%
  • Sales forecasting for Canadian Sales team, generating forecasting files, updating system, providing analysis and direction for sales team to drive accuracy of data % of Time Spent: 15%
93

Lead Sales Support Analyst Resume Examples & Samples

  • Accurately and timely process and set-up new or updated clients in the appropriate system(s)
  • Verbal and written communication skills
  • Customer / account service experience in the group insurance or employee benefits industry within a professional office setting
94

Sales Support Analyst Resume Examples & Samples

  • Lead ongoing analysis of business performance to support daily operations
  • Design and interpret key performance metrics. Deliver insights & recommendations
  • Assist in developing and delivering presentations for senior executives
  • Advise on new business growth strategy, churn strategy, existing customer base expansion, sales incentive design and segmentation; approach problems analytically to come to data-driven resolutions
  • Support weekly and monthly reporting and forecasting for the sales organization, identifying significant changes and trends that will materially impact the company’s growth trajectory
  • Assist in troubleshooting operational issues as they surface; propose changes to systems/processes to fix root causes
95

Sales Support Analyst Resume Examples & Samples

  • A minimum of three years of experience in a customer service related role within a corporate environment
  • Experience managing inbound and outbound calls
  • Excel profiency
  • Experience using MS Dynamics and SAP
96

Imps Sales Support Analyst Resume Examples & Samples

  • Prepares and reviews materials to communicate issue resolution for external customers, coordinating with external-facing representatives as appropriate
  • Manages post-sales order management (e.g., specialized product builds, performance reports, data analysis); handles a limited number of the most complex customer accounts
  • Ensures resolution of open order (backlog) report by coordinating team members and reaches out to supply chain or factory to determine source of delay; communicates status and ensures any escalated issues are resolved
  • Strong MS Excel capabilities
  • Excellent business analytical skills
  • Expert time management skills
  • Good mentoring and coaching skills
97

Sales Support Analyst Resume Examples & Samples

  • Create meaningful sales report from the financial system, BI module, and salesforce on a monthly, quarterly, and annual basis
  • Manages Salesforce to provide robust sales reporting & analysis
  • Manages reporting of all quantitative and qualitative sales key performance indicators
  • Work closely with finance and sales teams to understand their reporting needs
  • Compute commissions for internal sales staff and external distributors, maintaining all pertinent records
  • Maintain as the system of record, all quarterly reporting for our licensors and licensees
  • Request, receive, report on end user reporting from our customers
  • Aid in the upgrade and conversion of the financial system from a sales reporting standpoint
  • Establishes and maintains productive, professional relationships with key customers (both internal and external)
  • Aid in the managing of client contracts, contract renewals, and price increases
  • 3+ years of experience as a financial analyst
  • Proficient in Excel & Access
98

Sales Support Analyst Resume Examples & Samples

  • Compile and analyze financials and provide data and reports for national, hunters and regional sales personnel
  • Manage the correspondence between the sales team and their clients, including the sales proposal process
  • Track sales targets and review incentive compensation submissions
  • Manage the contracts administration database and pipeline forecasting tool, perform database integration, training
  • Work integrally with all other departments to obtain facts and figures needed to complete daily and ongoing duties and projects
  • Minimum of 2 years assisting with responses to RFPs and pricing of products or services
  • Experience with Sales Force Automation and/or CRM software
  • College degree is preferred
  • Excellent interpersonal/communication and presentation skills
  • Excellent organizational, consultative, analytical and problem solving skills
  • Strong Microsoft office skills
99

Client & Sales Support Analyst Resume Examples & Samples

  • Advanced level of Portuguese
  • Excellent leadership, communication (written and oral) and interpersonal skills
  • Negociation Skills
100

Back Office & Sales Support Analyst Resume Examples & Samples

  • Support, Consulting, Outsourcing or Services Sales
  • Back office or sales support previous experience will be an asset
  • Fluent in French
  • Eager to learn high volumes in short time
  • Knowledge of technical terms in HW/SW
  • Support sales teams on the entire lifecycle of a request on discovery, scoping, level of effort development, pricing, contracting, booking
  • Communication to owners at key stages of the process
101

Sales Support Analyst Resume Examples & Samples

  • Provide timely, complete and accurate updates to various weekly metrics reports and product tracking information for implementations assigned
  • Successfully complete all compliance, product, and other training required by management
  • Participate in product and other training opportunities recommended by management
  • Involvement in designated projects such as new or updated product roll-outs, process improvement meetings or other areas relevant to the team
  • Contribute to the team and to CCB/Citibank in general, through sharing knowledge, recommending process improvements, and supporting day-to-day activities
  • 6-10 years’ experience working in implementation management in the Financial Services Industry
  • 6+ years demonstrated experience in project management
  • 4+ years direct exposure to foreign exchange is preferred
  • Problem recognition and resolution skills
102

Sales Support Analyst Resume Examples & Samples

  • Responsible for ongoing enhancements and maintenance of operations reporting and metrics from multiple sources including Billing System, Predictive Dialer and NOSA
  • Works with leadership in the assessment, validation and recommendation of best reporting solutions for business requirements
  • Works with department leadership to determine needs and format/design of requested data to meet user needs
  • Develops report applications and makes modifications to existing applications
  • Create, update and maintain any necessary requirements and technical documentation including the logic behind the created reports
  • Estimates time requirements for report stages and prioritizes work to achieve designated tasks within given SLA guidelines
  • Creation and maintenance of key metric reports on a daily, weekly, monthly basis
  • Measures process adherence with detail reports
  • Identify, document and apply business rules to data sets and reports in order to ensure data integrity
  • Participates in the research and recommendation of new tools, techniques and methods to help keep department running at peak performance
  • Maintains standard report writing practices to ensure consistency of data between various reports
  • Other projects and duties as assigned
  • Intermediate knowledge of SQL using SQL Server, Business Objects, SEQUEL Viewpoint, Aqua Data Studio and/or other multiple query systems
  • Expert Excel knowledge including macros, pivot tables, formula usage and forms
  • Ability to solve problems, make decisions and provide superior results independently as a self-starter with minimal guidance and supervision
  • Ability to follow written and verbal instructions with minimal guidance and supervision
  • Possess highly developed written and interpersonal communication skills in business dialogue including preparation and presentation to audiences of all levels
  • Ability to handle multiple projects and tasks
  • Ability to maintain confidentiality of information
  • Ability to use, handle, and manipulate objects such as paper, pencils, keyboards, and mouse
  • Ability to show judgment and initiative and to accomplish job duties
  • Ability to work seated for prolonged periods of time
  • Knowledge of Spectrum products and services
  • Knowledge of basic mathematics
  • Knowledge of general office procedures
  • Knowledge of organization policies and practices
  • Ability to design, develop, read and interpret policy and process documentation and methods and procedures
  • Ability to acquire new skills and improve on existing skills relative to the utilization of contemporary tools such as Info Maker, Oracle, SQL Anywhere
  • May be required to work non-standard hours, including occasional nights and weekends
103

Sales Support Analyst Customer Service Resume Examples & Samples

  • Service / Commercial driven
  • Team player and with good initiative
  • Computer skills; Proficient in Microsoft Excel and other Microsoft Windows applications and SAP
  • Personable, persuasive
  • Must be comfortable managing multiple task
104

Sales Support Analyst Resume Examples & Samples

  • Acquiring experience is preferred
  • Experience of working in a sales/financial services environment where financial objectives have been set
  • Evidence of objection handling in regards to price and product and overcoming these objections
  • Good working knowledge of Word, Excel and Outlook desirable
  • Excellent written and verbal communicator
  • Ability to meet deadlines and multi task
105

Sales Support Analyst Resume Examples & Samples

  • Bachelor Degree or equivalent in experience
  • 2-5 years of Benefit Administration experience
  • 3+ years of experience selling, implementing, and/or servicing benefit administration solutions/services
  • 3+ years of experience in client management, client issue resolutions, and facilitating business processes discussions
  • Excellent written and verbal skills to interact with diverse groups of colleagues within the organization
  • Working knowledge of project life cycle methodology
  • Ability to meet customer needs via creative problem solving
  • Ability to analyze data, make decisions independently, and execute action items
  • Excellent organizational and time-management skills to handle multiple tasks and meet project deadlines
  • Operational technology background or the aptitude to research and learn complex solutions requirements
  • Excellent computer skills and the ability to navigate through multiple systems without assistance
106

Alliances Client & Sales Support Analyst Resume Examples & Samples

  • Support on Quote-Purchase-Invoice lifecycle (quoting, ordering, logistics, services, invoicing); creating/maintaining high levels of customer satisfaction in all client related situations; following all applicable resale policies. Identify and escalate any issue as appropriate; Work to gain knowledge about the client’s business and relevant processes (e.g. procurement) and document information
  • Manage vendor portals for deal registrations
  • Process of approval and support purchase orders in SAP and Ariba application
  • Advanced multi-tasking skills
107

Sales Support Analyst Resume Examples & Samples

  • Interaction with customers/sales (via phone or email) proactively resolving basic issues with Premier Pages
  • Establish a direct relationship with the internal sales teams, ASR/OP teams, and will support accounts to ensure the Customer Experience is complete. All interaction will be tracked in Moxie to ensure SLA and quality is met
  • 5 + years of experience in a sales support, inside sales, operation and/or customer service environment
108

Sales Support Analyst Resume Examples & Samples

  • Scan, file contracts
  • Support CSM role
  • First level university classes or degree with a focus in business or finance preferred
109

Sales Support Analyst, Public Sector Resume Examples & Samples

  • Medallia is seeking a Sales Operations Analyst. In this role you will collaborate with our Public Sector Field Sales Team to oversee and manage a range of content creation, project management tasks, and administrative responsibilities. You’ll be a self-starter who thrives in the ever-changing environment that a fast-growing enterprise software company offers. This is an opportunity for growth where you’ll learn our business, help us refine our processes, and ultimately ignite your own professional development along the way. You’re driven to build something, create your own path, and have an impact from day one
  • Project management skills to run everything from an event to a RFP response from the early planning stages all the way to execution. You have creativity, ownership, and a vision - always thinking about how we can best align our field sales and marketing efforts with the impact we aim to create in the Public Sector
  • A strong attention-to-detail and a keen eye to stay organized for each step of the process. Whether you’re responding to a RFP or creating new marketing content/collateral for an upcoming event, you exhibit creativity and ownership
  • Alliance-building skills to develop relationships with internal and external stakeholders for support, guidance, and touch points to the business. You’ll be building partnerships which are integral to our Public Sector sales objectives
  • Assist with miscellaneous administrative tasks as assigned. For example: event coordination, research projects, and streamlining processes for the Public Sector sales team
  • A metrics-driven approach to measure the results of our efforts to drive and inform future decisions
  • Minimum of 2 years experience working within the Public Sector, preferably in a Customer Experience (CX/CEM/CFM) or SaaS environment
  • Prior experience responding to RFIs/RFPs, developing marketing content/collateral, or creative writing required
  • Candidate must reside in the Northern Virginia, Maryland, or Washington, DC area
  • Strong written, verbal, editing, and presentation skills
  • Highly collaborative with a deep sense of ownership and accountability
  • Easily builds business partnerships with both internal and external stakeholders
  • Strong multi-tasker with great organization skills
  • A positive attitude and willingness to go above-and-beyond for the greater good of the team
110

Sales Support Analyst Resume Examples & Samples

  • You will actively engage in platform testing and code release activities secondary to page maintenance and customer relationship activities
  • Sustain Specific Customer Premier Page Catalogs
  • Will be measured on driving e-transaction volumes, SLA in mailboxes and quality
111

Sales Support Analyst Resume Examples & Samples

  • Consolidates and prepares briefing materials for client calls and meetings from the sales team, ensuring briefing materials are provided in a timely fashion and according to quality standards
  • Performs analyses of assigned accounts including identifying trends and competitors in order to assist the sales team
  • Cold calls prospective complex clients and summarizes information
  • May support the sales team by taking notes during earnings calls, summarizing customer issues, providing phone support and responding to basic customer inquiries
  • Researches and interprets financial and statistical data from a variety of databases for presentation to the sales team
  • Prepares drafts implementation of policies and procedures
  • Has a solid understanding of the product portfolio
  • Requires expanded conceptual knowledge in own discipline and broadens capabilities. Requires some general supervision and/or supervision to apply technical knowledge to our industry/markets
  • Solves problems in straightforward situations; analyses possible solutions using existing experience, existing standards/ precedents and processes; and will be getting more comfortable using own judgment
  • Gathers data on competitors and analyzes their prices, sales, and method of marketing and distribution
  • Enters, transcribes, records, stores, or maintains standard information in written or electronic form
  • Assists with testing /validating data and creating initial summaries
  • Applies basic data analytic techniques to preform standard analyses
112

FX Sales Support, Analyst / Associate Resume Examples & Samples

  • Prospect for new clients, specifically targeted companies with potential need for FX solutions
  • Drive projects, strategic initiatives and campaigns to increase referrals from the retail and wealth management channels
  • Perform a variety of Foreign Exchange (FX) duties including execution of spot and forward contracts with both internal and external clients through a variety of delivery channels (phone, internet, etc.)
  • Work with branch personnel, processing areas and clients to facilitate customer service for foreign currency transactions and account openings
  • Knowledge of FX strategies and solutions, financial markets and banking products and services is preferred
  • Fluency in Japanese a plus, but not required
113

Senior Sales Support Analyst Resume Examples & Samples

  • Supports the Sales Executives in closing deals in order to meet individual/team quotas and company business objectives
  • Generate contracts and ensure high quality client interactions
  • Manage prospect list for each region. Maintain campaign lists and ensure outbound activity to prospects across multiple campaigns
  • Develop a deep understanding of Board and Leadership communications and SaaS solution selling
  • Requires guidance on task initially and requires supervision
  • Applies general knowledge of business developed through education or past experience
  • Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments
  • Provides customers with basic, standard information regarding products/offerings
114

Sales Support Analyst Resume Examples & Samples

  • Identifies and corrects errors in the gas transaction process to correct invoicing inaccuracies and internal risk management disconnects
  • Reviews and makes recommendations to improve organizational efficiencies through enhanced interdepartmental communication and processes
  • Manages all customer facing inquiries and issues. Analyzes information, collects and cross-references supporting contracts to identify the cause of issue or problem. Makes recommendation or provides resolution, effectively communicates resolution to applicable departments, and promptly provides resolution or feedback to customer(s) and sales representatives
  • Evaluates contractual obligations, pricing, and volume/usage data and prepares pricing and volume reports for sales representatives and customers
  • Prepares and sends weekly/monthly gas pricing estimate reports (including baseload, daily, imbalance gas cost analysis, fuel and commodity calculations). Utilizes existing reports or prepares custom reports as requested by customers
  • Creates and updates future fixed-price position reports for sales representatives and customers to assist with decisions for future gas purchase volumes and storage inventory management
  • Ensures accurate entry of first-of-month nominations and balance volumes in ENDUR and trading spreadsheets to communicate future monthly and daily gas purchase volumes
  • Makes recommendations to sales representatives and/or trading/scheduling regarding nomination changes to manage monthly/daily imbalances for customers or a pool of customers. Interprets and understands pipeline cash-out methodology or penalties and makes recommendations in a timely and cost-effective manner
  • Reviews and verifies Key Account/Premier Partner customer invoices for volume and pricing accuracy prior to distribution to customers
  • Utilizes problem-solving and multi-tasking skills to manage daily work requirements along with interruptions of additional requests
  • Able to meet and maintain performance and attendance criteria for the job
  • Able to demonstrate and apply effective written and oral communication proficiency with a wide range of audiences
  • Able to work effectively in a team oriented environment
  • Able to work self-directed, through the use of initiative and self-motivation, to achieve goals independently, or with minimal supervision
  • Able to remain focused in the face of distractions, prioritize work, meet deadlines, manage multiple tasks concurrently, and respond flexibly to changing work priorities
  • Able to adapt effectively to new and changing environments and technology
  • Able to use and apply successfully personal computer software in a windows environment, including: SAP, Excel, Word, Powerpoint
  • Able to demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely
115

Senior Sales Support Analyst Resume Examples & Samples

  • Work under the direction of the Manager to provide application solutions for assigned business areas
  • Possess senior level functional knowledge of assigned application technology
  • Interact with business users to understand new business requirements and enhancement requests
  • Serve liaison role between application technology vendors, internal IS groups, and business users
  • Translate business requirements into product-specific designs and configuration, detailed requirement specifications and use cases
  • Deliver functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests to be used by Systems Analyst
  • Interact with Systems Analysts during the software build and/or configuration process and testing process
  • Perform functional application configuration and configure /run reports at user request
  • Design and execute functional, integration, and regression test plans for new application functionality, product releases and enhancement and regulatory modifications using business scenarios and use cases
  • Ensure programs meet business specifications
  • Demonstrate new functionality to business users seeking inputs on future direction
  • Review vendor provided documentation and user manuals needed to support the product
  • Directly interface with business users by responding to support calls escalated by the Service Desk
  • Participate in user focus groups and requirements workshops, vendor training and demonstrations
  • Assist in supporting activations and rollouts
  • Consistent efforts to deliver quality solutions as per agreed scope
  • Customer focus and close alignment with the customers’ business objectives
  • Ensure efforts to continually improve domain knowledge
  • Ensure the quality of the deliverables as per the defined defects standards
  • Document issues with resolutions and share with team members to improve team productivity
  • Provide data to generate team performance metrics
  • Knowledge transfer with other team members to improve overall team education level
  • Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders
  • Adherence to the defined standards
  • Take initiative and drives to bring to logical conclusion; proactive approach
  • Provide accurate and timely information and escalates when there are issues
  • Actively participate in meetings and make valuable contribution
  • Bachelor's degree preferred and/or other relevant combination of training and experience
  • 2-5years HCIT industry experience preferred - accounting background / finance
  • 5-10 years practical experience in providing business process and functional support for ambualory solutions preferred
116

Client Sales Support Analyst Resume Examples & Samples

  • Sales lead generation
  • Minimum of 3 years’ Sales and Marketing
  • Marketing and Communication experience a plus
  • Must be able to work proficiently with Microsoft Office including MS Word, MS Excel, and MS PowerPoint
  • Previous experience with CRM systems
117

Sales Support Analyst Resume Examples & Samples

  • Assists with customer calls, quotations and order processing
  • Logging and tracking details of work and updating relevant systems
  • Provide coverage for Inside Sales Account Managers whilst on leave including account management
  • Establishes a strong rapport with Account Managers and Dell's customer base
118

Sales Support Analyst Resume Examples & Samples

  • Maintain accurate files and records
  • Manage multiple priorities to meet deadlines
  • Prepare inventory, revenue and other required reports for live sports, SAM (strategic account management) and political advertising. Compile and analyze any other information and data relating to supervisor's area of the business; evaluate results
  • Oversee and review Sales Force data and activity information providing analysis and specific reporting for all levels of management in the Region
  • Manage cross market account list requests from the field. Coordinate with billing, traffic and Sales Force to keep all account assignments current and in sync within required databases
  • Oversee creation, additions and data in local sales office tracking resources
  • Manage, update and maintain sales support resources related to sports, political and SAM on company internal resource website within their required daily, weekly and monthly schedules
  • General local office management responsibilities related to supplies, equipment and cleanliness of common work areas
  • Ability to thoroughly analyze and interpret data
  • Ability to make decisions and solve problems while working under pressure
  • Knowledge of cable television advertising digital and linear products and services
  • Knowledge and ability to use the following office equipment; computer, telephone, copier, fax, calculator, and stapler
  • Advanced knowledge of personal computer and software applications (i.e. word processing, spreadsheet, presentation software, etc.)