Product Sales Support Resume Samples

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SW
S Wehner
Sophie
Wehner
24139 Terrance Cliffs
New York
NY
+1 (555) 760 4906
24139 Terrance Cliffs
New York
NY
Phone
p +1 (555) 760 4906
Experience Experience
Dallas, TX
Coordinator, Technical Product Sales Support
Dallas, TX
Williamson, Waelchi and Lehner
Dallas, TX
Coordinator, Technical Product Sales Support
  • Assisting newly hired BAE's in establishing system training
  • Provides comprehensive order and day of install support including date
  • Proactively identify opportunities for improvement in processes and procedures and recommend solutions
  • Provide onboarding & peer to peer training
  • Assists representatives and customers in evaluating and selecting
  • Assisting with customer escalations
  • Review contract and validate services with customer to ensure
Chicago, IL
Analyst, Product Sales Support & Analysis
Chicago, IL
Klein Inc
Chicago, IL
Analyst, Product Sales Support & Analysis
  • Conducts analyses of inventory, rate, and sales practices to develop sales product efficiencies
  • Works with and advises the Manager on weekly rate cards based on inventory skims
  • Collaborates with cross-functional management to develop, evaluate, and recommend technical and systematic procedures that make process flow more efficient for the organization as a whole. Identifies problems and recommends solutions
  • Partners with Sales Support Representatives to help facilitate the completion of accurate work. Provides oversight to overall sales support processes and offers necessary guidance
  • Keeps abreast of sales strategies, trends, initiatives, and best practices within the Company and competitive landscape
  • Forecast, Analysis & Planning for each of line of business/product/channel/expense
  • Commissions/Incentives Rate Volume Analysis/Trending
present
Dallas, TX
Manager, Product Sales Support & Analysis
Dallas, TX
Erdman Inc
present
Dallas, TX
Manager, Product Sales Support & Analysis
present
  • Creates and maintains client master data including margin analysis, prepared sales measurements and reports, processed transactions, returns, and exchanges according to Company guidelines
  • Provides overall direction of the Product Sales Support & Analysis team to drive lead generation, sales force database management, sales reporting, and production/control of presentations and proposals
  • Maintains sales forecasts and analysis for management reports
  • Generates daily activity reports, reporting, and trends
  • Consistent exercise of independent judgment and discretion in matters of significance
  • Other duties and responsibilities as assigned
  • Maintains current information on Comcast products, services, equipment, and
Education Education
Bachelor’s Degree in Impact
Bachelor’s Degree in Impact
Belmont University
Bachelor’s Degree in Impact
Skills Skills
  • In-depth technical knowledge of machinery
  • Knowledge of the most common software packages
  • Languages: Dutch, French and English (German is a plus)
  • Sense of responsibility
  • Accurate and independent
  • Communicative and customer-oriented
  • Master in industrial sciences or equivalent by experience
  • Dynamic team-player
  • Developed business sense and analytical skills
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8 Product Sales Support resume templates

1

Coordinator, Technical Product Sales Support Resume Examples & Samples

  • Provide onboarding & peer to peer training
  • Serve as primary interface with identified customer IT/technical personnel/vendor/VAR
  • Meet scorecard productivity/quality metrics
2

Supervisor, Product Sales Support & Analysis Resume Examples & Samples

  • Keep track of employee hours and manages the schedules of SMB Sales Support Coordinators
  • Motivate Coordinators to achieve sales to connect results in support of the Sales team
  • Partner with SMB Sales Center Managers and other functions within the company to ensure positive working relationships and effective communication, resulting in employees being informed and educated about strategy needed to be successful in their position
  • Conduct team meetings, and one on ones to deliver key communications and build employee incentive and recognition
  • Ensure adequate coverage for sales floor when scheduling vacation time for SMB Coordinators
  • Conduct performance reviews and prepare performance improvement plans; hires, disciplines, and terminates personnel as necessary
  • Provide Coordinators with coaching and performance feedback
  • Reporting and analysis to identify gaps between sales and connects and recommend solutions
  • Train Coordinators on systems, policies and procedures and ensure team consistency in role responsibility
  • Manage regional escalations to increase sale to connect ratio
  • Manage Sales Supervisor escalations to increase sale to connect ratio
  • Partner with Sales Supervisors regarding Sales Representative coaching opportunities
  • Review sale to connect metrics as well as Sales initiatives and related metrics with Coordinators to maintain performance and awareness toward objectives
  • Partner with Sales Supervisors and Managers to assist with Sales Representative New Hire training
  • Interfaces with appropriate internal group s (i.e., Accounting,Finance, Sales, Operations, IT, and Legal Affairs) to ensure proper analysis of tracking and reporting
  • Captures and updates all required reporting materials to provide Product Sales management, customized reports
  • Looks for best practices and brings them to the forefront for group usage. Effectively identifies problems as they occur and takes steps toresolve them
3

Manager, Product Sales Support & Analysis Resume Examples & Samples

  • Supervises a team of marketing analysts to complete subscriber trend analysis and forecasting, identifying variances and trends in subscriber activity
  • Evaluate subscriber revenues and marketing expenses as they relate to marketing initiatives, and manage the subscriber and marketing expense budget process
  • Responsible for managing processes and personnel to measure and report on the effectiveness of marketing and sales initiatives
  • Quantifies target segmentation and conducts campaign analysis for multiple products
  • Manages and forecast marketing expenses for five departments
  • Must have high proficiency with Excel
  • Familiarity with databases and reporting tools (Access, COMET, SQL, Tableau, etc.)
  • Strong organizational and leadership skills
4

Senior Mgr, Product Sales Support & Analysis Resume Examples & Samples

  • Analysis of sales and sales productivity trends to understand drivers of the business
  • Work with channel leaders to understand drivers of performance vs. budget
  • Work with channel leads and Business Services finance to forecast and budget
  • Ad hoc analyses on channel optimization, new channel creation, business cases to evaluate new sales opportunities
5

Director, Product Sales Support & Analysis Resume Examples & Samples

  • Partners with Product Sales Team leaders and marketing management to identify key reports, functionality and system tasks to support the sales process and improve tracking, usage, and trend identification
  • Create executive level decks analyzing monthly sales results by channel
  • Provides overall direction of the Product Sales Support and Analysis Team to drive lead generation, database management, sales reporting, and production/control of presentations and proposals
  • Producing local reports outside of the canned HQ and Division Reports
  • Proficient in multiple reporting programs and platforms (Avaya reporting, Division reporting such as
  • NDW / Single Source / Gronk, Cognos, etc.)
  • Working with multiple sales channels with an understanding of the pressures tied to delivering daily, weekly and monthly unit performance and sense of urgency to support those channels in a timely fashion
  • Commissions management, Sales Compensation Plan analysis & execution
  • InfoQuest (Commissions system)
  • CSG (Billing System) and SFA tool (Sales Force) for all sales channel oversight and reporting needs
6

Mgr, Product Sales Support & Analysis Resume Examples & Samples

  • Establishes, manages and optimizes our business partner network and sales performance
  • Recommends to the senior team; channel develop opportunities, go to market strategies and sales enablement practices
  • Works cross functionally to deliver and enhance tools and processes that drive a best in class sales organization and customer experience
  • Responsible for day to day operation and execution of business plans resulting in superior business results
  • Develops and implements effective sales practices, meets with Business Partners and suggests programs and incentives
  • Works with the Analytics team to develops reporting, scorecards and analytics that provide insight into KPI's that include sales performance, productivity,
7

Analyst, Product Sales Support & Analysis Resume Examples & Samples

  • Forecast, Analysis & Planning for each of line of business/product/channel/expense
  • Commissions/Incentives Rate Volume Analysis/Trending
  • Consolidated Operations Review Management
  • Ad-Hoc Regional Analysis
  • Competitive Monitoring Reporting/Analysis
  • Sales & Marketing Expenses (Month End/Forecast/Budget); including variance analysis
  • Incentive/SPIFF Calculations, Reporting & Analysis
  • Invoice Approval and Coding
  • Tech Commissions/Incentives (Internal/External)
  • Contractor Invoicing
  • Channel Expense Tracking
  • Headcount Forecast
8

Product & Sales Support Leader Resume Examples & Samples

  • Be responsible for the Revenue performance of the key products & offerings either traditional or NPIs and all actions to address issues / make improvements to proper LoB
  • Identify market needs and initiate development programmes for new platforms, product innovation and growth opportunities
  • Prepare basic Business cases for new opportunities for efficient discussion with LoB management
  • Advise on Pricing Strategy to Country Business Leader to stay competitive and profitable
  • Support STRAP process & work closely with Strategic Marketing to identify growth opportunities and grow SoD, work with Marcomm organization to ensure successful product introductions to the market & customers
  • Be responsible for demand generation & specifiers activities
  • Ensure high-profile product trainings to existing & potential customers, work closely with ACS Knowledge Center Administrator when needed
  • Be responsible for localisation efforts & support local assembly plans
  • Provide leadership to Specifiers & Sales Support team via setting up HPD metrics enabling business growth & team loyalty, continuous people performance development
  • Liaise with ACS Product Marketing, LoB Marketing teams and other SBUs’ Product Managers to ensure execution of development programmes in line with the Strategical Plans for the business
  • Higher Education (Engineering Degree preferred –technical experience required)
  • Proven Marketing & Sales experience in a B2B marketing environment
  • Heating, water treatment, ventilation & combustion market experience, knowledge of key players & competition
  • Business & Team Management Experience
  • Able to deal with various Cultural differences
9

Bulk Coordinator, Product Sales Support Resume Examples & Samples

  • Undertakes all aspects of credit control work including production of reminder letters, frequent contact with clients by phone and email, and resolves fee related issues
  • Escalation support
  • Bulk installation Coordination
  • Bulk Special Projects
10

Analyst, Product Sales Support & Analysis Resume Examples & Samples

  • Works closely with Specialist(s) to manage the placement specialized programming
  • Assists with the training and mentoring of new and existing Product Support Analysts on all sales-related procedures and paperwork requirements
  • Revenue Generated Units Analysis & Forecasting
  • Area Level Subscriber Report with trend analysis
  • Channel Sales/Connect Reporting & Analysis
  • Regional Sales/Connects Scorecards with Trending
  • Report Development
  • Performance Review Management Reporting/Goal Tracking for all Regional leaders and sales channels (Annual/Mid-Year)
  • Sales Metric Dashboards & Analysis
  • Compliance Reporting Analysis
  • Sales Integrity Reporting Analysis
11

Specialist, Product Sales Support & Analysis Resume Examples & Samples

  • Conducts clerical research which requires an understanding of departmental programs, policie, and procedures
  • Researches, processes, and manages customer escalations
  • Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts to the Product Sales Support
12

Engineer, Technical Product Sales Support Resume Examples & Samples

  • Analyze customer requirements and needs to understand how Comcast products and services can be technically applied to meet the needs of the customer
  • As part of the sales process, plays a key role in the preparation of RFPs by designing cost-effective solutions and solving prospective configuration challenges through the standard or Individual Case Basis (ICB) process
  • Set appropriate expectations and follow up with the customer on project timeline and completion
  • Collaborates with Network Engineering, Architecture Product Engineering, Systems Engineering, Service Delivery, Product Management, Product Development, HQ Sales Operations and Marketing teams to fully support the sales and implementation process
13

Manager, Technical Product Sales Support Resume Examples & Samples

  • SalesForce report management
  • Case and Task oversight of team in SalesForce and other required provisioning systems
  • Cross-functional partnership with various internal teams to include Construction, Tech Ops, Sales Support, Sales, Service Delivery and Project Management teams
  • Business Operations Leadership presence in region supporting Divisional and HQ related process rollouts and procedures
  • Develops and improves processes and procedures for service delivery team to ensure orders are entered and scheduled within defined SLAs
  • Provides feedback and recommendations to the sales organization with regard to clean order submission to improve the efficiency of the service delivery operation
  • Hires, coaches and evaluates service delivery personnel based on performance standards
14

NA Lighting Product Sales Support Specialist Resume Examples & Samples

  • Support sales with customer product demonstration, seminars and local exhibitions
  • Responsible for dealer, staff and end user - product training
  • Product demo stock handling and maintenance
  • Conduct product presentations at local sales meetings
  • Interact with and provide technical updates to sales department
  • Attend and co-arrange road show, events and exhibitions
  • Act as on-site problem solver on critical customer product issues
  • Assist in validating product documentation
  • Assist in managing Regional Product Lifecycles
  • Assist in Regional Product Positioning
  • Assist in Competitive Differentiation
  • Liaise with HQ Product Management in the product development process and field testing
  • Continuous feedback on product performance to local sales department
  • Previous Moving Light product expertise
  • Knowledge of the lighting business
  • 5+ years related experience in industry
  • Electrical or other similar technical background
  • Experience within technical selling is an advantage
  • Excellent verbal & written English language skills. Spanish/Portuguese helpful
  • Experience with training and public speaking
  • Familiar with MS Office suite and MS CRM
  • Able to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to be ‘on site’ directly dealing with customers
  • Can calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Able to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
  • Team player with a "can do" demeanor
  • Excellent networking, relationship building and sustaining skills
  • Strong work ethic and discipline
15

Product Sales & Support Specialist Resume Examples & Samples

  • Targets accounts for conversion to and sales of Research Products instrumentation, research services and associated reagents. Prospects and identifies opportunities and assesses sales potential in order to achieve assigned regional / territorial sales targets. Proposes alpha / beta test sites for evaluations of “new” products in targeted markets and actively supports those selected by agreement with the Product Managers
  • Develops value proposition models and manages the sales process for instrument / reagent sales, within assigned region / territory, in conjunction with the Key Account Managers and Sales Specialists. Qualifies, demos, quotes and closes on instrument / reagent opportunities
  • Assists and guides the launch of new products into targeted market. Collaborates with both marketing and R&D to assure existing and new products meet customers’ needs and expectations. Provides input and feedback for the development of new products. May be assigned special projects associated with late stage new product completion and launch
  • Organize, plan and schedule the use of time to provide optimum and effective account and regional coverage
  • Provides customer with technical assistance in selecting and effectively using products
  • Fully develops product knowledge capabilities, applications, and product justification in order to be recognized as the expert in the field. Completes technical and sales training at direction of management
  • Maintains control of demo inventory, manages T/E budget, telephone and consumables budgets
  • Collects and forwards to management, market information including competitive promotions, pricing, new products, new applications and customer needs
  • Prepares and submits to management timely and accurate reports that provide information regarding forecasts, sales and market activity and current status of major accounts
  • Maintains CRM database on a daily basis. Follow up and process all leads received in the timeframe required
  • Conducts all activities and keeps personal qualities such as integrity, appearance and sociability in a manner contributory to maintenance of optimum corporate image
  • Possess the ability to work autonomously from a field / home – based office
  • Is knowledgeable and complies with all pertinent safety policies, rules and regulations
  • Ensure that all team members comply with safety rules and regulations
  • Life Sciences with emphasis in cell biology, molecular biology, microbiology or biochemistry
  • Field sales experience selling mid to high cost capital equipment & associated consumables, targeting academic, pharmaceutical, biotech, medical device, food and personal care industries
  • Solid understanding of quality systems and the issues associated with installation and validation of new systems / instrumentation
  • Experience launching new products; experience coaching or mentoring sales personnel desirable
  • Computer software skills including MS Office, maintaining a CRM database, spreadsheet creation and maintenance skills, filing, organization, record keeping and planning skills, ability to manage multiple projects, time management skills
  • Excellent communication (both written and verbal) with ability to articulate key technical concepts; listening skills; independent and self-directed
  • Ability to present convincing value propositions to include ROI and other financial benefits, at Director or Board level
  • Strong customer-focused philosophy
  • Ability to work within a team to achieve common goals
16

Product Sales & Support Specialist Resume Examples & Samples

  • Meet or exceed sales target for endotoxin detection products (reagents, software, service, and equipment)
  • Work together with Sales Specialists and Key Account Managers to discover, manage, and close new business opportunities in shared accounts
  • Work together with Sales Specialists and Key Account Managers to develop and implement action plans to increase sales at shared accounts
  • Provide field sales and technical support for new and existing customer base while defending existing business
  • Support new and existing customers through seminars/training workshops, and field technical assistance
  • Provide feedback regarding market needs, trends, and competitive activities to the field and internal management at Lonza
  • Participates in managing business Leads and Opportunities, as well as managing financial forecast for related product lines
  • Communicate field observations and customer feedback to Sales and Marketing, Operations and R & D to enhance or improve existing and potential product/service offering
  • Maintenance of quality systems and cGMP compliance for the business by ensuring that all team members comply with processes, procedures and instructions for all activities in which the team participates
17

Manager, Product Sales Support & Analysis Resume Examples & Samples

  • Subject matter expert and first point of contact for sales operations support team
  • Subject matter expert for processes and procedures within the sales operations, operations, quality and compliance
  • Responsible for disseminating communication on behalf of Regional Sales Leaders for operational policies, procedures and new policy
  • Ensuring integrity and accountable for monitoring compliance within the channels
  • Communicates & reviews policy gaps and works with regional, division and corporate teams to resolve
  • Administers sales exception and outlier reporting and works with regional sales leaders on action plans and execution resolution
  • Evaluates current processes, procedures, and overall efforts for improvement and innovation
  • Partner with the other functional operations teams and sales leaders to resolve customer escalations
  • Coordinate with Leadership & Development personnel, Division and Corporate to initiate and sustain effective channel training and development programs and ensure the teams are up-to-date
  • Monitor training compliance for sales operations team
  • Acts as liaison between Sales, Marketing, and IT to provide insight-driven and
18

Product Sales Support Resume Examples & Samples

  • Calculation and creation of quotations for customers
  • Support external sales and follow up on-site at one of our key account customers
  • Business areas: Flow Components/Mechanical Separation/Compression
  • Translation of a price enquiry to a quote
  • Creation of quotation calculations and specifications
  • Creation of order confirmations and drawing up of transfer protocols
  • Maintaining (mainly) telephone contact with existing customers (customer service)
  • Placing orders
  • Internal contact and consultation with relevant employees (including headquarters)
  • Registration/Updating (internal) price information and technical specifications
  • Responsible for ensuring the continuity of the sales department in the office
  • Responsible for correct internal information transfer of projects
  • Use of all available systems to carry out these tasks
  • Analyzes performance figures in Excel and report
  • In-depth technical knowledge of machinery
  • Communicative and customer-oriented
  • Accurate and independent
  • Languages: Dutch, French and English (German is a plus)
  • Knowledge of the most common software packages
19

Supervisor, Technical Product Sales Support Resume Examples & Samples

  • Performs staffing, hiring, and training tasks including workforce planning, team building, orientation, providing direct training, and providing resources for training
  • Ensure the timely and accurate processing of customer orders
  • Utilizes knowledge of Comcast Business Class products and systems to provide expert knowledge to staff
  • Holds regular team meetings to ensure reps are appropriately informed in order to create a quality customer experience
20

Spec, Product Sales Support & Analysis Resume Examples & Samples

  • Manage all order verification and order entry aspects for customers. For Carrier Wholesale this includes manually verifying Access Service Request (ASR) and assigning pricing to ASR based on contractual pricing matrix
  • Process Access Service Requests (ASRs) received from Carrier Wholesale customers via a service bureau both manually and automated
  • Responsible for creating and submitting Change Management ticket for Carrier Wholesale customers
  • Assist with providing Order Management requirements pertaining to services to process and systems requirements team
  • Enter orders into customer management system and track order to completion
  • Coordinated manual monthly billing and update CABS formatted spreadsheet for monthly billing
  • Effectively communicates both verbally and written with internal groups regarding orders, change management tickets, issues or escalations and works to ensure a timely delivery of service
  • Participate in conference calls pertaining to customer installations. Document and respond to action items as necessary
  • Provide support to internal groups regarding Carrier Wholesale contract price changes and order inquiries
  • Assist Manager / Supervisor with escalations as needed
  • Document 'Best Practice' scenarios for orders
  • Collaborate with CPM Product Delivery team with developing requirements and processes pertaining to the business
  • Participate in system trials and product roll-out for organization
  • Collaborate with cross functional teams to develop and improve processes
  • Proactively drives Order Management tasks to completion. Prioritizes work to complete tasks and works with minimal supervision
  • Prepares daily, weekly, and monthly sales reports. Tracking, verifying, and reporting data for the Sales team to support sales