Sales Support Representative Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the sales support representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

AR
A Reinger
Albert
Reinger
55459 Zulauf Forges
Houston
TX
+1 (555) 518 6165
55459 Zulauf Forges
Houston
TX
Phone
p +1 (555) 518 6165
Experience Experience
07/2016 present
Detroit, MI
Customer Service & Sales Support Representative
Detroit, MI
Customer Service & Sales Support Representative
07/2016 present
Detroit, MI
Customer Service & Sales Support Representative
07/2016 present
  • Providing support and liaising with sales representatives to handle their special requests and inquiries
  • Promote teamwork and One KEMET culture
  • Maintain level of product knowledge, order management system, and Oracle
  • Create Premium Finance Agreements through the AFCO site
  • Use excel spreadsheets provided from various sources to prepare mass emails Research the weekly A/R report for SERVPRO, reach out to clients who have not paid, follow up with AFCO on any type of billing issue
  • Respond promptly, thoughtfully, and effectively to changing work environments, priorities and situations; handles multiple tasks
  • Provide feedback on all procedures with suggestions for improvements
09/2012 02/2016
Detroit, MI
Inside Sales Support Representative
Detroit, MI
Inside Sales Support Representative
09/2012 02/2016
Detroit, MI
Inside Sales Support Representative
09/2012 02/2016
  • Provide quotes based on mechanical drawings and specifications and work with the sales team to provide competitive solutions and quotes
  • Establish positive working relationships with the field sales force and be viewed as an expert regarding all product sales and application opportunities
  • Create and distribute various reports from SAP, Business Warehouse or internal online tools
  • Manage contract renewal process for assigned territory/region
  • Develop and maintain DLS forecast and coordinate with operations and field sales
  • Identify areas for improvement in the process of handling incoming calls
  • Is expected to manage multiple priorities
06/2006 07/2012
Houston, TX
Sales Support Representative
Houston, TX
Sales Support Representative
06/2006 07/2012
Houston, TX
Sales Support Representative
06/2006 07/2012
  • Understand status of performance to metrics and provide feedback on improvements in performance to standards and methods for improving efficiency
  • Assist Team Lead and National Account Managers with analytical input and management of select customers
  • Assists in the development, maintenance and execution of Caterpillar driven merchandising programs and may assist dealers with using these programs
  • Executes extensive development assignments/curriculum as part of an intentional development sales program (40%)
  • Assist Sales Reps with territory management (provide sales reports, research discrepancies, etc.)
  • Work with various internal systems to effectively manage work, document activities and communicate as necessary
  • Manage dialy, appointments, meetings, progress reports, etc. for outside sales management, focusing on time management and prioritization of the sales process
Education Education
Bachelor’s Degree in Flexibility
Bachelor’s Degree in Flexibility
University of Virginia
Bachelor’s Degree in Flexibility
Skills Skills
  • Demonstrated knowledge of and ability to apply math computation skills including working knowledge of a financial calculator
  • Good attention to detail; excellent written and verbal communication skills
  • Problem solving skills with the ability to look for root causes and implementable, workable solutions
  • Excellent professional sales skills: professional, polite and articulate
  • Strong ability to troubleshoot, problem-solve, perform research and analysis, and is extremely detail oriented
  • Ability to learn quickly and retain key knowledge of processes, policies and products
  • Working knowledge of Microsoft Office software. Intermediate knowledge of Microsoft Excel
  • Strong social and communication skills, with an ability to earn trust with customers, distributors and others within the organization
  • Ability to quickly grasp complex systems and procedures
  • Demonstrated knowledge of and ability to calculate casualty values and amortization schedules
Create a Resume
1

Group Sales Support Representative Resume Examples & Samples

  • Receive initial quoting request and ensure that all necessary information is provided
  • Manage calls from producers and clients, providing them with requested information or forwarding their call to appropriate department
  • Determine appropriate action for complex issue with minimal management involvement
  • Establish relationships with Underwriters, Producers and Group Plan Administrators
  • Submit Producer Change Requests (address, name), as well as track activity through our systems
2

Usbi Sales Support Representative Resume Examples & Samples

  • Series 7, 63 or 66 licenses required
  • Thorough knowledge of brokerage products and services, securities, investment instruments, and trading
  • Effective referral skills
  • Detail-oriented and ability to work independently
3

Sales Support Representative Resume Examples & Samples

  • Ensures the efficient and timely processing of all new sales
  • Acts as coach and tutor to the Sales Professionals to ensure processes are understood and complied with for the creation of complete and accurate Sales Packages
  • Assists with order and opportunity creation and routes through the SalesForce Process to assist AE's
  • Supports AEs in pre QC-ing the opportunity prior to Close Won as needed
  • Ancillary customer facing contact for all stages of the order process (pre and post Close/Won)
  • Monitors and reacts to order issues preventing successful installations by handling In Jeops and Rejects
  • Maintains thorough knowledge and understanding of all business products and pricing models in a growing innovative product mix environment
  • Maintains multiple databases (ICOMS, SalesForce.com)
  • Maintains and monitors customer and order information in Salesforce sales management software
  • Monitors sales order process and generates reports as needed
  • Sales Support/Sales Operations Experience
  • Previous Sales Operations/Sales Support experience
  • Knowledge of Business Class processes and procedures related to Voice Services
  • Requires ability to operate in a fast paced environment, under competing deadlines
  • 2 - 3 years of relevant work experience
  • Associates Degree or related experience
4

Marketing Sales Support Representative Resume Examples & Samples

  • Valid state health and life insurance licenses or ability to obtain within 30-60 days of hire
  • Comprehensive knowledge of Microsoft Word, Excel, Adobe and PowerPoint
  • Possess an artistic and creative approach to writing communications
  • Experience in event and exhibit/tradeshow management
5

Sales Support Representative Resume Examples & Samples

  • Superior Client Experience: Initiate and respond to calls from producers and provide product and administration support as required. Takes ownership and accountability in resolving customer inquiries and issues. Determines appropriate action for complex issues, both internally and externally, with minimal management involvement. Proactively recommends solutions and ideas when resolving problems
  • Sales Development: Assist Sales Consultant with analyzing QP blocks of business and identifying opportunities for additional premium. New Business: Manages all requirements of the new business process from quoting, contracting and application submission
  • Education/Training: Provide education and training to producers and their staff on running quotations, application completion, product information and RBC systems
  • Relationship Building: Establish relationships with the staff of key producers. Assists in new producer set-up including proactive calling and follow-up
  • Provide marketing support to Sr. Sales Consultant – develop kits, letters, presentations, etc. Assist with revenue generation activities specific to each QP strategy
  • Teamwork & Collaboration – Work closely with internal partners to provide seamless service to QP (GSI analyst, New Business, Underwriting)
  • Proven Oral & Written Communication Skills
  • Product knowledge on all lines of business (Life & Living Benefits)
  • Client Management and Problem Resolution skills
  • System knowledge – Microsoft Office, Illustrations, etc
6

Sales Support Representative Resume Examples & Samples

  • Provides finance quotations to Cat Dealers, customers and internal staff. These quotations may include various suggested alternatives or scenarios
  • Provides information on financial products to Cat Dealers, customers and internal staff including, available financial merchandising and benefits of working with Caterpillar Financial. May work with Dealers and internal staff to develop and coordinate merchandising focus programs and assist in sales promotions
  • Understands and can efficiently maneuver through local office systems
  • Sends document packages to Dealers, customers and internal staff using the auto-packaging function if available
  • Utilizes knowledge of financial transactions, state, federal, personal and property taxes and UCC regulations, if applicable, to prepare the correct documents
  • Prepares transactions for documentation outside of booking system and calculates casualty values and amortization schedules
  • May gather and analyze Corporate Account customer information and documents to ensure correct document preparation such as constitution, board resolutions and searches
  • Final prices transactions before funding, including checking that the correct equipment price is used, merchandising programs are available and applied correctly and amending quotes as needed before funding
  • Assists in investigating and resolving outstanding customer or merchandising claims (grief) for customers and assigned dealers
  • Assists in the development, maintenance and execution of Caterpillar driven merchandising programs and may assist dealers with using these programs
  • May make recommendations on sales related issues by developing, analyzing and maintaining local office, area and region office sales and statistical reports, which determine the growth opportunities, effectiveness of sales efforts and competitiveness. May prepare specific reports as requested from time to time by Dealers and internal staff including Area Manager, Territory Managers and Account Managers
  • Explains documentation, credit evaluation, sales promotions, merchandising programs, quoting, collections, any conditions precedent and all finance products (i.e.: tax and finance leases, governmental leases, and ISC’s) to Dealers and customers
  • May prepare manual invoicing for larger Corporate Account customers
  • May explain invoicing issues to customers and independently resolve billing questions
  • May assist dealer personnel and Territory Managers with Dealer Wholesale financing including, short-term receivables, Dealer invoices and other Dealer financing programs. This assistance would including understanding and application of relevant wholesale merchandising programs, interacting with internal stakeholders which include, Treasury, Accounting, Dealer Credit and Document Services and ensuring quoting, booking, funding and reconciliation
  • May preform the overall process of resolving lease end of term options and balloon payments including quoting, credit analysis, documentation, customer interaction and resolution
  • May work with local BCP and GCI Machine Reps when needed on marketing leads and tracking systems, Focus Programs, reporting and other items as needed
  • Assists in managing Sales Excellence initiatives (participation reporting, Assigned Accounts, etc.)
  • May provide equity analysis, dealer executive reviews and job site solutions quoting
  • Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them
  • Demonstrated knowledge of and ability to apply math computation skills including working knowledge of a financial calculator
  • Demonstrated knowledge of ability to analyze customer credit summaries and past due accounts
  • Demonstrated knowledge of and ability to apply financing and taxation principles
  • Demonstrated knowledge of and ability to prepare sales reports and sales related statistical reports
  • Demonstrated knowledge of sales, credit and customer services concepts and techniques
  • Demonstrated knowledge of products, their applications, and their markets
  • Demonstrated knowledge of financing and leasing products and documentation principles
  • Demonstrated knowledge of past due account collection procedures and techniques
  • Demonstrated knowledge of billing, invoicing, and dealer payment principles and concepts
  • Demonstrated knowledge of UCC filing requirements and their applicability to bankruptcy laws and regulations
  • Demonstrated knowledge of and ability to calculate casualty values and amortization schedules
  • Demonstrated knowledge of finance and leasing systems (such as InfoLease or other comparable systems) to answer accounting related customer or dealer questions
  • Demonstrated ability to develop and maintain good working relationships with customers and dealer personnel
  • Demonstrated ability to develop and maintain reporting techniques to determine the growth, effectiveness and competitiveness
  • Demonstrated ability to develop accurate, competitive and timely finance lease quotes for customers at an acceptable yield
  • Demonstrated ability to plan, organize and prioritize daily job tasks to maintain high quality service to internal and external customers
7

Sales Support Representative Resume Examples & Samples

  • Primary internal contact for Sales Representatives within a designated Region. Responsible for execution of process to create transaction documents, coordinating among internal departments, and providing and resolving information discrepancies
  • Responsible for transaction approvals within SalesForce.com. Draft, prepare, monitor and modify transaction approvals as directed by a Sales Representative
  • Coordinate communications between Sales, Management, Accounting, Credit, Legal and other functions in order to ensure accurate and timely transaction approvals
  • Provide monthly volume statistics as required by Sales; and participate in both internal and external presentations, meetings and conferences for sales/marketing purposes and for training
  • Maintain ongoing client relationship internally in closing lease transactions
  • Educate, train and support clients in the use of Winthrop’s client online reporting tool (TRACtion)
  • Four-year college degree or equivalent work experience
  • 5+ years business related experience with a minimum of 2 years in leasing operations
  • Solid customer service skills; good conflict/resolution skills
  • Ability to make sound, responsible decisions in a timely manner; dependable
  • Comfortable working under pressure in an energetic, fast-moving environment
  • Strong PC and technical skills
  • Demonstrated problem solving and troubleshooting skills
  • Four-year college degree in Business (Finance, Accounting, Marketing)
  • Basic knowledge of processes and procedures carried out by multiple departments within WRC
  • Held Client Services Specialist role, level II or III
8

Payment Solutions Sales Support Representative Resume Examples & Samples

  • Proactively initiate and ensure timely completion of ACH risk renewal documents, TSA agreements, and other documents as identified, to ensure timely and accurate service implementation with commercial clients
  • Proactively track and assist in the submission Requests for Services forms, including obtaining necessary information from clients and officers, follow-up with Implementations, clients, and others to ensure timely implementation of services
  • Coordinate communications between clients and others within BB&T, especially other lines of business, with regard to implementation and servicing issues
  • Perform or ensure completion of client maintenance requests related to account and service changes and deletions
  • Escalate implementation and servicing issues as appropriate to the District Sales Manager or others
  • Assist Banking Network partners with questions regarding to Account Analysis, Depository Services, and Treasury Management questions and issues
  • Assist banking network and Treasury Management in the monitoring and removal of clients on waive status
  • Coordinate Request for Proposal(RFP)/bid completion between Banking Network, RFP Bid Team, and Treasury Management Consultant. Take the lead role locally in the completion of the Treasury Services portion of bid. Assist the Banking Network, as necessary, with the printing, collation, and binding of the final proposal
  • Prepare sales packets, pro formas, account schematics, and other sales materials
  • Research product related questions in support of the Treasury Management Sales Consultant
  • Complete other projects and duties as assigned from time to time by the District Sales Manager
  • Previous banking and/or customer service work experience
  • Above average understanding of MS Office, Excel, and PowerPoint
  • Ability to work independently, be well organized, self motivated, and have good time management skills
  • Ability to accept multiple time sensitive responsibilities while maintaining composure and a positive attitude
  • Must be able to make responsible decisions and use sound judgment when communicating with clients
  • Some college-level courses completed
9

Sales Support Representative Resume Examples & Samples

  • Solicit new CFS leasing relationships in the Independent Dealer channel and to grow market share within assigned territory
  • Deliver prepared sales talks from training, talk tracts or scripts that describe CFS products or services
  • Use persuasion skills to Indy Vendors to secure potential customers to purchase Canon products (or competing equipment types)
  • Record names, addresses, and reactions of prospects/established dealers in Salesforce
  • Influences customers to buy or retain CUSA product or service by providing best in class service and working with our Dealer channel partners to provide accurate and timely information
  • Document all transactions by ensuring accurate application entry and providing detailed follow up on all transactions
  • Maintains technical knowledge
  • Promotes best in class service throughout the servicing platform through cradle to grave ownership, escalating to department management as needed
  • Work with Risk Analysts to obtain additional credit information to decision credit applications
  • Basic knowledge of CPC program and basic HP comprehension
  • 5+ years of experience in Equipment Finance Sales
  • Thorough knowledge of security surveillance market
  • Customer and Dealer Sales experience
  • Detailed working knowledge of sales support software(s) used to originate new business
  • Ability to collaborate with market constituents and internal staff to develop strategic sales
  • Professional presentation skills with excellent verbal and written communication skills
  • Detailed and team oriented
  • Strong proficiency in MS Office (Power point, Word and Excel)
  • Self-motivated and comfortable calling style to generate new business
10

Sales Support Representative Resume Examples & Samples

  • To exercise reasonable care for their own health, safety and welfare and that of others
  • Follow safety rules, first aid and emergency response procedures
  • Promptly report any hazard, incident/injury or ‘near miss’ to their Leader
  • Use any equipment provided for health and safety purposes, e.g. Personal Protective Equipment
  • Cooperate with any actions taken by their employer to comply with the act and regulations
  • Must not intentionally or recklessly interfere with or misuse anything provided at the workplace in the interests of health, safety and welfare
  • Sound time management and organisational skills
  • Sound Leasebase knowledge
11

Sales Support Representative Resume Examples & Samples

  • Provides information on the benefits/value of Caterpillar Financial products and finance/lease rate quotations to dealers, end-users and internal staff
  • Sends document packages to dealer personnel using the auto-packaging function if available. Utilizes knowledge of financial transactions, state, federal, personal and property taxes and UCC regulations, if applicable, to prepare the correct documents
  • Assists Caterpillar dealer personnel, Territory Managers MPCs and OEMs with alternative quotations and requests
  • Assists in local office and dealer sales promotions
  • Assists in training office and dealer personnel in the use of financial merchandising promotions, sales programs, coding, claims procedures for Americas Distribution Services Division (ADSD) Merchandising Programs and the quoting system
  • Makes recommendations on sales related issues by developing, analyzing and maintaining local office, area and region office sales and statistical reports, which determine the growth opportunities, effectiveness of sales efforts and competitiveness
  • Explains documentation, credit evaluation, sales promotions, merchandising programs, quoting, collections, asset securitization techniques and all lease products (i.e.: tax and finance leases, governmental leases, and ISC’s) to dealers and customers
  • May assist dealer personnel and Territory Managers with alternative solutions to short-term receivables, dealer invoices, etc
  • Travels to dealers and customers to maintain, expand and establish relationships in the absence of Territory Manager coverage
  • Works with an understanding of ADSD Merchandising Programs, various Cat Inc. and CFSC systems, Accounting, Treasury and any departments that are affected by merchandising
  • Applies knowledge of accounting methods and procedures to ensure accurate booking, funding and enrollment within ADSD Merchandising Programs. As needed, reconciles transactions that include merchandising with Accounting and ADSD
  • Ensures accurate and timely funding to Caterpillar dealers on a daily basis according to the terms and conditions of the ADSD Wholesale Inventory Programs and in conjunction with Treasury. Promptly notifies Document Services, Treasury and Sales Support of any adjustments that require a wire transfer
  • Reviews dealer requests for funds for wholesale financing. Ensures accuracy and books the contracts into the system using specialized system and processes
  • Performs the overall process of Finance Lease term options and government lease balloons including quoting, analysis, customer interaction and resolution
  • Processes request for extensions and financing for tax lease and lease extensions greater than 12 months
  • Analyzes and understands one of CFSC’s key competitors
  • Provides sales support for a specific dealer(s) territory and focuses on supporting the entire sales process for High Velocity deal, ATM’s and TM’s within their territory
  • Establishes a good working relationship with dealer BCP/CCE sales reps and required to travel to dealers branches on regular basis to attend sales meetings, provide training, quoting, sales support, etc
  • Works with credit staff as an advocate for High Velocity Deals, which includes contacting customers to gather additional information needed
  • Provides quotes for ATM’s, TM’s and Dealer Sales Reps when needed
  • Works with local BCP and GCI Machine Reps when needed on SFDC, Focus Programs, reporting, etc
  • Assists with dealer training and travelling to dealers to provide training
  • Assists with dealer communication
  • Coordinates dealer focus programs
  • Provides equity analysis, dealer executive reviews, job site solutions and CFSARL quoting
  • Assists with lease/contract termination report resolution
  • Provides specific specialized dealer reports requested from Area Manager
  • Understands the Harassment policy of the company and for its application in all aspects of employment
  • Demonstrated knowledge of Caterpillar products, their applications, and their markets
  • Demonstrated knowledge of CFSC financing and leasing products and documentation principles
  • Demonstrated ability to develop and maintain reporting techniques to determine the growth, effectiveness and competitiveness of CFSC
  • Demonstrated ability to develop accurate, competitive and timely finance lease quotes for customers at an acceptable yield to CFSC
12

Sales Support Representative Resume Examples & Samples

  • Providing information on the benefits/value of Caterpillar Financial products and finance/lease rate quotations to dealers, end-users and internal staff
  • Sending document packages to dealer personnel using the auto-packaging function if available. Utilizing knowledge of financial transactions, state, federal, personal and property taxes and UCC regulations, if applicable, to prepare the correct documents
  • Preparing transactions for documentation outside of booking system and calculating casualty values and amortization schedules
  • Assisting Caterpillar dealer personnel, Territory Managers MPCs and OEMs with alternative quotations and requests
  • Assisting in investigating and resolving outstanding customer or merchandising claims (grief) for customers and assigned dealers
  • Assisting in the development, maintenance and execution of Caterpillar driven merchandising programs and may assist dealers with using these programs
  • Assisting in training office and dealer personnel in the use of financial merchandising promotions, sales programs and the quoting system
  • Making recommendations on sales related issues by developing, analyzing and maintaining local office, area and region office sales and statistical reports, which determine the growth opportunities, effectiveness of sales efforts and competitiveness
  • Explaining documentation, credit evaluation, sales promotions, merchandising programs, quoting, collections, asset securitization techniques and all lease products (i.e.: tax and finance leases, governmental leases, and ISC’s) to dealers and customers
  • Traveling to dealers and customers to maintain, expand and establish relationships in the absence of Territory Manager coverage
  • Processing request for extensions and financing for tax lease and lease extensions greater than 12 months
  • A 4-year college or university degree in any discipline and a minimum of 2 years exempt experience in credit, customer services, collections, marketing, financial statement analysis and/or accounting
13

Sales Support Representative Resume Examples & Samples

  • Liaise with CIBC partners including retail banking, Telephone banking, Imperial Service and CIBC Wood Gundy, CFA, Marketing
  • Computer literacy with working knowledge of Investor Services PC applications
  • Working in a fast paced environment, handling a large volume of calls and maintaining critical accuracy where an immediate response is required without delay and need for follow-up
  • Providing pertinent information to clients without entering into discussions that would influence a client's decision
  • Keeping up to date on current events affecting the market and policies and procedures affecting CIBC self-directed brokerage products
  • Core understanding of CIBC banking, credit product, and advice offers in order to identify opportunities to consolidate client business to CIBC retail and wealth management partners
14

Sales Support Representative Resume Examples & Samples

  • Manage initial quoting requirement and gather information on the RTQ and ensuring all necessary information is received in order to quote
  • Take ownership and accountability to calls from producers and clients in providing product and administration pre sale support
  • Determines appropriate action for complex issues with minimal management involvement and recommends solutions and ideas when resolving problems
  • Establish relationships and build partnerships with underwriters , producers and group plan administrators
  • Submit producer information and changes i.e. address, name, as well as track activity calls through SFDC
  • Excellent Time Management
  • Account Management and Problem Resolution skills
  • Knowledge of Health and Dental
15

Channel Sales Support Representative Level Resume Examples & Samples

  • Maintain relationship with existing dealers through telemarketing, email solicitation, order procurement, best in class customer service and lease consulting
  • Provide product, promotion, and general lease sales training to the Independent dealer base on an ongoing basis to strengthen Canon product sales
  • Understand products and prices offered by competition and update management on any market conditions that could impact canon sales or market share
  • Explain CFS products or services and prices, and answer questions from both Dealers and End User customers
  • Answer calls and emails as outlined in KRA’s to ensure best in class single point of contact service
  • Maintains a high level of service by following policies and procedures; reporting necessary changes required that hinder providing this best in class service
  • Maintain Saleforce database through activity history and sales coding to ensure knowledge of assigned dealers
  • Develop relationships with Territories TSE’s in an effort to resolve appropriate escalated dealer issues jointly
  • Communicate credit decisions to Dealers & customers, when appropriate
  • College degree and/or strong relationship management skills in the leasing industry
  • Basic comprehension of Programs utilized in leasing industry
  • Basic comprehension of Credit concepts
  • Travel with management or senior associate as required
  • Strong computer skills (preferably rapport & infolease)
  • Limited leasing experience < 2 years
16

Enterprise Sales Support Representative Resume Examples & Samples

  • Individuals in this role must be client focused and collaborate effectively with diverse software teams including business unit sales, digital sales, subscription and support sales, sales transaction support, and their colleagues in software sales business operations to ensure high quality responsive customer service
  • ESSR will need to use appropriate tools (e.g. SQO, Cognos, FastPass, DSWonlne) to carry out assigned tasks. Ability to interlock with other IBM resources whose roles use Hyperion, Maintenance Tracking, Order Submission databases, Sales Connect as needed (e.g. STS, S&S Reps)
  • ESSR will assist brand sellers with cross-brand opportunity situations without SCL coverage
  • Ensure requests from the sales teams and customers to adjust software inventory are completed by the relevant ECM & STS teams
  • Interlock with the relevant teams to ensure pre-contracted renewal orders are processed. Work with the assigned S&S rep for account to assist with client issues as needed
  • Maintain relationships throughout IBM which allow for quick resolution of all order issues and timely revenue flow
  • Effectively work with Customer Fulfillment to advise & assist sellers with order processing and fulfillment issues
  • Knowledge of software licensing models – SaaS, Passport Advantage Program and tools
  • Experience working with business tools (SQO, FastPass, DSWonline, Notes databases)
  • Excellent negotiation skills and ability to resolve complex issues. Data analysis skills
  • Good oral and written communication skills - ability to construct clear emails and status reports
  • Highly organized, take ownership of issues and drive them to resolution
  • Able to work overtime when the business requires at peak periods, Quarter and Month Ends
17

Field Sales Support Representative Resume Examples & Samples

  • Order Entry processing and order flow-through support for field sales professionals
  • Responsible for researching and resolving escalations submitted by field sales professional pertaining to order flow through, customer experience, and order entry within established timelines
  • Record and report escalation and account correction information from all sources including, but not limited to, phone calls, email, voice mail and electronic ticketing tools
  • Efficiently follow the established call flow to handle a high volume of transactions and meet quality expectations
  • Build a professional rapport with field sales professionals by addressing their support needs within prescribed policies and processes
  • Exercise sound judgment and act responsibly in the interests of sales professionals, customers and the company
  • Manage ticket queues to ensure timely response
  • Regular, consistent and punctual attendance. Must be able to work different shifts as needed; to include nights and weekends, variable schedule(s) as necessary
  • Demonstrates functional skill in communicating and explaining basic account information to the customer with focus on first-call resolution. Must be able to accurately calculate and communicate taxes, fees, one- time charges, and/or recurring monthly fees
  • Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations
  • Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer
18

Sales Support Representative Resume Examples & Samples

  • Responsible for being the Single Point of Contact for assigned territories/branches. Key functions involve handling all inbound calls and emails involving credit applications, upgrades, buyouts, rates, etc. Ensure all core systems are notated accurately and promptly
  • Works to develop relationships with assigned Sales Branches; included, but not limited to, outbound support calls, quarterly review meetings, branch visits, etc
  • Build internal trust and support with respect to accomplishing common organizational goals
  • Maintain a CFS book of business/territory based on existing team structure
  • Validates Cost Per Copy meter readings through CSA Customer Care application
  • Supplies details of credit scoring for applications and acts as a Sales advocate by gathering additional information for further credit review. Partners with Credit Risk Analysts to obtain additional credit information to decision challenged credit applications
  • Provides correspondence on application status and credit decisions to Direct Channel sources
  • Offers creative resolutions to move Direct Channel business forward when applicable
  • Communicates with Credit and Collections to determine causes of delinquency and to facilitate resolutions on pended credit applications
  • Collaborates with Documentation Team to research and validate lease signers, provide customer contacts for verbal acceptances
  • Assists with Documentation follow up activities, i.e. Follow up on outstanding/aged POs to obtain status updates on invoices for booking
  • Bachelor’s degree in a related financial area preferred
  • Proven ability to handle multiple tasks and meet deadlines with accuracy
  • Ability to navigate and maintain organization of multiple tasks with accuracy in a dynamic, fast-paced environment
  • Exhibits outstanding written and verbal communication skills
  • Analytical, problem solving, qualitative, and quantitative skills required
  • Experience succeeding in a fast-paced, issue resolution driven environment
19

Associate Sales Support Representative Resume Examples & Samples

  • Provide information on the benefits of Caterpillar Financial Products and quotations
  • Ensure that documentation is packaged correctly for Credit underwriting
  • Liaise with Customers to ensure the appropriate products are selected
  • Prepare and manage accurate monthly reports
  • Face to face meetings with Customers
  • O University degree in business, finance or economics
20

Sales Support Representative Resume Examples & Samples

  • Generating and participating community based marketing events to promote our plans and increase sales opportunities
  • Planning and execution of all marketing including print, media, community based events, provider marketing, etc
  • Works with local sales leadership and corporate marketing on all local marketing strategies and campaigns
  • Creates and maintains reporting of all seminars, sales & marketing events and local marketing
  • Networks with local senior associations, clubs and organizations, external partners, Ex: SHIPS, Silver Sneakers
  • Must be an expert on compliance and CMS marketing guidelines
  • Provides communication and guidance of CMS marketing compliance to local market
  • Tracks all marketing events, marketing activity and creating reports showing results and ROI
  • Delivers sales and orientation presentations
  • Supports external sales channels
  • Sets up training for brokers and independent agents to promote sales
  • Develops relationships with Healthcare providers, physician groups and other affinity partners to promote support, generate prospects and grow membership
  • Sets up local events, meetings, creates agendas, room set-up
  • Answers phones and provide service to agents and members
  • Manage, order and distribute sales promotional supplies
  • Track administrative and local marketing budgets
  • Generate and distribute marketing flyers to agents
  • Associates or Bachelors Degree in marketing, finance or business
  • Valid State Health and Life Insurance Licenses
  • Comprehensive knowledge of Microsoft Word, Excel, Access, Microsoft Dynamics CRM
  • Prior experience in the insurance sales & marketing, community based marketing, event planning, sales support
21

Sales Support Representative Resume Examples & Samples

  • Take ownership and accountability to calls from producers and clients in providing product and administration pre-sale support
  • Establish relationships and build partnerships with underwriters, producers and group plan administrators
  • Account management and problem resolution skills
22

Inside Sales Support Representative Resume Examples & Samples

  • Provide quotes based on mechanical drawings and specifications and work with the sales team to provide competitive solutions and quotes
  • Work closely with product managers, applications specialist and pricing to provide VRF product pricing and application solutions to the sales force, distributors, dealers and/or customers. Answer questions and help increase sales, revenue and margin
  • Strong understanding of competitive brands, how they compare with Carrier’s products, and the market price per region
  • Support the sales team as necessary with, project management, and pricing
  • Develop and maintain VRF forecast and coordinate with operations and field sales
  • Maintain spreadsheets keeping track of training and other sales programs as necessary
  • Establish positive working relationships with the field sales force and be viewed as an expert regarding all product sales and application opportunities
23

Brokerage Sales Support Representative Resume Examples & Samples

  • Preparing new Account paperwork or maintenance documents for client appointments
  • Assist FAs with handling receipts and disbursement for accounts
  • Assist with various mails and campaigns
  • Opening and maintenance client accounts
  • Responding to client request
  • Place trades as received from FAs or clients
  • Assist with internal and external client phone calls
  • limited travel around KC metro, Manhattan and St Joseph may be required
  • 2 plus years experience in processing or servicing / customer service. Previous Banking, Finance, Insurance or Investment experience preferred. Strong PC skills and ability to learn new applications quickly and with ease. Intermediate MS Office skills, CRM (Sales Force) system experience. Strong customer service experience or skills. Strong analytical skills, attention to details and ability to multitask
24

Sales Support Representative Resume Examples & Samples

  • Analyses internal databases and external trends to identify strong prospects, as led by sales and channel partners
  • Database cleansing to ensure values are up to date
  • Leads activities to identify and promote Channel prospecting
  • Researches solution pack specific directions and then provides written supporting collateral for use internally and with partners
  • Provides internal champion by ensuring all knowledge is documented and shared which can then be used for external promotions
  • Work closely with members of the marketing, development, channel development, internal and direct sales teams
  • Inside sales experience, preferably for a software or high tech company
  • High energy, engaging, and positive attitude (“people” person)
  • Professional, confident and personable. Able to speak comfortably and confidently whether the CIO or entry level person
  • NOT a “script reader.” Able to adapt talk track to the audience
  • Operates independently
  • This position requires 10% travel domestic overnight travel
25

Field Sales Support Representative Resume Examples & Samples

  • Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII)
  • Prepares
  • Begins to act as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; identifying buying signals and asking for the sale, reselling current value or right-size, delivering a quality
  • Educates and promotes self service options
  • Fundamental understanding of competitive environment and begins to position Comcast's products positively to our customers
  • Must be able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
  • Demonstrates ability to achieve established goals and performance metrics
  • Attends training as required
  • Works independently, and seeks Supervisor support when necessary
  • Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse
26

Sales Support Representative Resume Examples & Samples

  • Run and analyze bond portfolios through Bloomberg and Credit Scope
  • Research and resolve all Separately Managed Account administrative/operational issues: Fee
  • Ability to understand investment products and services, as well as general investment and
27

Sales Support Representative Resume Examples & Samples

  • 70% Customer Support
  • Receive in bound calls directly from Cargill's farmer customers and Farm Marketers
  • Perform contract administration activities, including initial contract entry, and modifications
  • Resolve contract, product or service problems by clarifying the customer's issue
  • 30% General Support
  • Perform control and monitoring functions, including obtaining customer signatures on contracts and grain position monitoring
  • Set up and maintain customer account information
  • Assist with customer communication updates and mailings
  • Associate's degree OR High School Diploma/GED
  • Able to effectively communicate with farmer producers and others within the team
  • Proven ability to accurately and consistently execute complex and detailed processes and procedures
  • Proven influencing skills
  • Proven ability to work effectively across all levels of organization and functions
  • Strong PC skills
28

Specialist Professional Services Sales Support Representative Resume Examples & Samples

  • Develop and execute against a services sales plan for the aligned district to identify, qualify and close net new services opportunities within the existing account base, meeting and exceeding quarterly contract bookings targets
  • Identify high potential services accounts and work with the relevant Account Teams to develop focus account plans following the challenger model to drive services engagement
  • Contribute to wider account planning process to assist Account Teams in qualifying services opportunity within their accounts
  • Work independently within focus accounts to identify new and develop existing relationships and drive services opportunity
  • Provide accurate services bookings forecasts to the Enterprise District Manager and UK GSS Director on a weekly basis
  • Collaborate with Global Account Teams and peers within other geographies to ensure a consist global experience for HDS customers
  • Take ownership of the Statement of Work create for large, complex or strategic deals
  • Provide oversight to internal SSPs on for basic services requirements and SOWs
  • Ensure each project has a proper Statement of Work, defining what will be delivered, when and how. Where appropriate, review Services estimates/quotations, resource plans and timescale commitments. Ensure accuracy, completeness, profitability and deliverability aspects of all services quotes and bids
  • Maintain up-to-date knowledge of all HDS and key partner services
  • Work alongside GSS practice leads on proposition and services development
  • Comply with all published HDS policies and guidelines
  • A broad knowledge of the technology industry and service offerings
  • Awareness of Digital Transformation agendas within large enterprises
  • 5+ years’ experience in a services sales role, with a track record of exceeding goals in large enterprise accounts
  • Practical experience of selling and defining complex IT infrastructure programs and projects
  • Specific experience in big data, converged infrastructure and private cloud transformation an advantage
  • Experience in the Financial Services sector is desirable
  • A good understanding of consultative or solutions selling techniques, practical experience of the Challenger Sales approach
  • The ability to manage competing business pressures effectively
  • Be an accomplished communicator and influencer, able to work with customers, users, senior level management, sales and peers
  • Proven stakeholder management skills across customer IT, finance, sourcing and line of business departments
  • Be confident and self-reliant, but be able to work as a team member or independently, demonstrating clear commitment to team objectives
  • Highly proficient in written and spoken business English
  • Willingness to accept responsibility and ownership
  • Innovative, actively looking for solutions to problems, a catalyst for change
  • Experience of working with partners
  • Knowledge of HDS products and services
29

Specialist Professional Services Sales Support Representative Resume Examples & Samples

  • Ideally, candidates will have a degree level education or equivalent experience
  • Extensive experience selling complex services solutions to the Enterprise marketplace
  • Proven experience as a value added Services Sales representative, where account control rests with the field account Sales representative
  • Agility, high energy, and entrepreneurial spirit are essential
  • Storage sales experience a bonus (i.e. computer industry, those with good sales training)
  • Experience of closing and working with high value accounts
  • Strong consultative skills
  • Experience identifying business solution needs with engineering staff
  • Excellent information gathering skills at the client level, and communicating relevant details to the engineering team
  • Experience developing business solutions for clients and communicating them through design documents, written proposals and presentations
  • Experience managing full sales cycle on new client accounts
  • Track record of developing new areas of opportunity within client organizations
  • Demonstrated excellence in presentation skills, written, and verbal communication skills
  • Forecasting and organizational discipline
30

Master Overlay Sales Support Representative Resume Examples & Samples

  • Discover and analyze customer’s transformation (technical and business ) and connect the appropriate Hitachi Cloud solutions that align to their needs. Act as a business consultant to customers to help them identify their underlying business issues and articulate the match between these and HDS Cloud solutions.”
  • Collaborate with sales teams to bring our customers and partners the best cloud solutions across the Hitachi Cloud Solutions Portfolio
  • Provide sales support and help close Cloud Solutions and drive revenue for our cloud business
  • Use your deep Cloud specific product/solutions, and customer environment understanding to provide business nad technical expertise to customers through sales presentations, demonstrations, and prepared detailed solutions specifications
  • Be an integral member of the Hitachi Cloud TaskForce to feedback on customer and market requirements to develop next generation of Cloud Solutions and Capabilities
  • Uncover, drive and establish new customer and upsell opportunities for Hitachi Cloud Solutions
  • Align with the global business lead in the Emerging Solutions business unit to insure that this individual has the appropriate technical and solutions representation to achieve our overall Cloud business plan
  • 5+ years of experience of private, hybrid and public cloud architecture
  • Cloud (IaaS, PaaS, SaaS),
31

Master Overlay Sales Support Representative Resume Examples & Samples

  • Revenue Generation. Creating opportunities to drive the EMEA revenue number for the Content & Data Protection solutions portfolio and ultimately increase market share. Developing the EMEA proposition strategy and business plan and educating and enabling the region and country management in executing local plans
  • Subject Matter Expertise.Leveraging an established network of contacts and subject matter expertise of the customers’ key business drivers, as well as a deep understanding of the eco-system of partners and competitors in the space. Understanding the specific business, application, operational or financial needs of organisations; leading to a strong growth or savings business justification
  • Evangelism, Sales Enablement and Ecosystem support. Enablement of country sales teams in cultivating the local go-to-market ecosystem (System Integrator, specialist resellers and consultancies, local ISV contacts). Leading and coaching them to build capability in leading new discussion areas with application owners, lines-of-business management, as well as IT infrastructure teams
  • Deal Support. Direct involvement in customer engagements where additional influence and expertise is required to gain traction on significant deals
  • Proposition Development. Close engagement with EMEA and Corporate product marketing teams to develop and validate business value-led propositions and sales and marketing content for Customers, prospects, channels and system integrators. Collaboration also extends to other Geographies (Americas, APAC) and of course, capitalising on best practices within EMEA field sales
  • Solution Readiness. Engagement with Global HQ regarding functional readiness for Content & Data Protection Solutions. Providing feedback from regional sales teams and customers where relevant to feed the future development of solutions
  • Represent EMEA requirements to Corporate HQ.(Product Management and Marketing, Business Development)
  • Bachelor’s degree, MBA. A degree in an engineering-related field (IT) highly valued
  • Demonstrable history of significant revenue generation results derived from direct, channel, alliance sales efforts
  • Strong communication skills at the C level and consultative selling ability developed either from a consulting position or sales position
  • Specialised knowledge and appreciation of the specific business needs of Enterprise organisations in the Content & Data Protection space and understanding of the competitive market environment in this solution arena
  • Able to relate customer needs to HDS and Partners solutions to demonstrate how we can offer a true end-to-end transformational solution to meet their business objectives and achieve desired outcomes
  • Comfortable operating in the Enterprise space and able to lead the customer conversation at the business level rather than a technology-led approach
  • Able to utilise expert knowledge in Content & Data Protection to lead the customer to the right solution for their business needs and challenging where appropriate
  • Successful track-record of over-achievement, familiar with managing demand creation activity, sales targets and accurate forecasting
  • Sound knowledge of Value Added Reseller Partners, Systems Integrators and service providers
  • Collaborative approach and a team player, able to motivate an extended virtual team to drive success
  • A history of industry event presentations within the enterprise IT solution space
  • Highly developed communication skills, both written and oral and comfortable presenting internally, to the customer and partners
  • A self-starter with a real desire to make a difference
  • 50% - 80% travel expected across EMEA
32

Inside Sales & Sales Support Representative Resume Examples & Samples

  • Coordinates directly with up to Ten (10) outside sales professionals to aid in quoting, organizing and processing orders
  • Provide close personal service to develop long-term customer relationships, seek out and develop new business and product sales, and increase market share
  • Utilizing a consultative approach, position and qualify the primary customer need and situation to align solutions and services
  • Conduct prompt follow-up from activities including but not limited to strategic partners, trade shows, and marketing activities
  • Participate in adjustment and improvement of campaign materials and approach during the course of campaigns
  • 1-3 years inside sales/sales assistant experience
  • 2-4 years K-12 education experience
  • 2-4 K-12 sales experience
  • Strong creative-thinking and analytical skills
  • Self-motivated, goal and detail-oriented, persistent and dependable with strong probing skills
33

Sales Support Representative Resume Examples & Samples

  • An outstanding opportunity to join a Multinational business with market leading brands in a Sales Support Representative (Merchandising) position in Brisbane
  • Requires you to work approximately +18 hours per week (3 days/week with Tuesday, Wednesday,Thursday) being important days most weeks with a high degree of flexibility
  • Responsibilities will include increasing sales at store level via display activity, shelf management, driving in store compliance and achievement of set targets across a set Territory, within Grocery and Mass Merchant stores
34

Sales Support Representative Resume Examples & Samples

  • Become fluent with NE Retail in house databases and external portals
  • Activate vendor sales agents that are proven to meet NRG’s requirements
  • Provide operational support for sales campaigns to ensure compliance
35

Sales Support Representative Resume Examples & Samples

  • 2+ years inside sales or customer service experience
  • Demonstrated high levels of interpersonal communication, written and verbal communication, and documentation skills
  • Ability to multi-task, prioritize work flow and complete tasks with a high level of organization, responsibility, and efficiency
  • Demonstrated Proficiency in multiple business applications: MS Office, Word, Excel PowerPoint & Outlook
  • Demonstrated ability to accept accountability and to work individually and as part of a team
  • Strong customer service skills with ability to build and maintain lasting relationships
36

Rock Tools Sales Support Representative Resume Examples & Samples

  • Identify and develop sales opportunities and deliver results
  • Act as key contact for account and liaise with appropriate personnel to ensure all issues are settled in a timely manner
  • Stay current with industry developments, competitive offerings, and issues affecting sales and customers
  • Manage and support service for the dealer networks, through training, testing, and trouble-shooting
37

Internal Sales Support Representative Resume Examples & Samples

  • Run transition analyses, hypothetical and analytical reports for use with advisors selling Eaton Vance products
  • Provide backup support to External Regional Sales Representative as needed in absence of an Internal Wholesaler
  • Attend regular product update meetings with sales teams to become familiar with EV products/services and the financial industry as a whole
  • Update and maintain SalesPage (CRM) as needed
  • Develop product, market, competitor, and Eaton Vance knowledge. Participate in ongoing training
38

Sales Support Representative M/F Resume Examples & Samples

  • Reception of customer inquiries for spare parts / replacement pumps
  • Product selection and producing quotations
  • Regular contact with customers for aftermarket inquiries (telephone and e-mail)
  • Follow up of quotations
  • Follow up of orders / delivery time
  • Regular reporting of quote level / bookings
  • Technical support to external Sales Engineers
39

Inside Sales Support Representative Resume Examples & Samples

  • He/she can have a limited supervisory role to support the CS Team Leader/Manager
  • He/she can have a small sales target to start to take direct ownership of some accounts (i.e. renewals, less technical sales, etc)
  • Local/Native Language Capabilities
  • Demonstrated technical expertise and unique knowledge in the area of expertise
40

Inside Sales Support Representative Resume Examples & Samples

  • Deliver exceptional service as the main point of customer contact through a positive attitude, high availability, accuracy, and responsiveness
  • Interpret customer specifications, drawings and schematics to provide quotes, solutions, and accurate information for quotes and orders
  • Works on support assignments with broadly defined objectives, techniques
  • Solves some non-routine issues, challenges and problems within field of specialization
  • Good English capabilities
  • Minimum 2-3 years of electrical industry experience required
  • Demonstrated technical expertise
41

Inside Sales Support Representative Resume Examples & Samples

  • Partner with field sales to support and influence designated sales goals
  • Develop technical knowledge for internal and external customers and represent the company towards customers
  • Engineering degree or equivalent technical degree/experience
  • Fluent French and Good English capabilities
  • Technical sales aptitude and analytical skills
  • Understanding of electricity with complex electrical product and application knowledge
  • Ability to interpret complex customer specifications and drawings (electrical and mechanical)
  • Knowledge of International and National Electrical Standards (IEC, CE, CSA, NEC, UL, NEMA, etc.)
  • Microsoft Office (Word, Excel, Outlook, PowerPoint, Internet Explorer)
  • Proficient in Tools and Applications required for job function (Bid Manager, ERP, CRM and other softwares)
  • Adapting change and process improvements
42

Field Sales Support Representative Resume Examples & Samples

  • Good selling skills
  • Knowledge of ABC policies programs & services and products
  • Strong creativity skills; focused and disciplined
  • Good mathematical and analytical skills
  • Strong computer skills; knowledge of Microsoft Word Excel and PowerPoint
43

Sales Support Representative Resume Examples & Samples

  • AA/BS/BA degree preferred, High School or GED required
  • Excellent oral and written communication and customer service skills required
  • Sales Force.com and SAP experience preferred
44

Sales Support Representative Resume Examples & Samples

  • Responsible for total customer and sales representative satisfaction in order management
  • Provides (2) sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
  • Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep’s satisfaction per company procedures and standards
  • Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
  • Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business
  • Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
  • Back-up to Customer Support team when needed
  • Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax
  • Accountable for all record-keeping as appropriate and in accordance with Stryker specifications
  • Must meet all training and documentation criteria
  • Abides by company, departmental policies and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems
  • Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments
  • Prioritizes and identifies activities and tasks, adjusting priorities when appropriate
  • Minimum one year of customer service experience is preferred
  • Must be PC literate, preferably with ERP experience
45

Sales Support Representative Resume Examples & Samples

  • Direct inbound calls
  • Warm transfers from Account Executives
  • Warm transfers from Customer Care
  • Outbound calls (25+ per day)
  • HS diploma
  • 2+ years of Sales or Customer Service experience
  • Excellent phone skills, outstanding follow-up skills and detail oriented
  • Self-motivated, persistent and tenacious
  • Strong work ethic and self-accountability
  • Comfortable with technology and applications (Office, Excel, etc.)
  • Flexible to work extended hours and/or weekends
  • Ability to work with a diverse work group
  • A team player who can work independently with minimal supervision
46

Sales Support Representative Resume Examples & Samples

  • Performs sales order processing, promotional requests, and sales quotes
  • Report creation, data entry, email follow up, database management and order tracking
  • Manages routine sales calls within an established customer base to quote prices and place orders for product and services to ensure daily and quarterly sales goals are met
  • Answers customer questions on pricing, availability information on products, and any shipping or service issues related to placed orders
  • Handles issue resolution such as shipping / stock, promotional adjustments
  • Maintains daily transactional engagement with the customer and internal partners
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines
  • Able to respond to incoming calls and greet public in a friendly and courteous manner
  • Able to maintain a positive attitude in the face of criticism, rejection, or failure
  • 2 year degree; or HS diploma/GED plus 1 years relevant experience
47

Sales Support Representative Resume Examples & Samples

  • Assist sales teams in developing proposals, performing entitlement and contract searches, entitlement transfers, and working on large quotes and co-term agreements
  • Quickly and accurately assemble quotes with supporting documentation on a daily basis
  • Work with team members to ensure accurate, regular, and relevant reports to all sales managers to promote revenue and enhance our competitive position
  • Communicate between departments for order processing, delivery, credit check, and invoicing issues
  • Review and expedite purchase requisitions
  • 2-3 years of experience supporting sales teams
  • Associate's or bachelor's degree in business administration, or relevant work experience
  • Ability to work with minimal guidance in a fast-paced environment supporting multiple sales representatives
  • Clear and effective communication skills, both written and verbal
  • Ability to exercise independent judgment and decision-making
  • Solid attention to detail and personal initiative
  • Excellent organization and planning skills with the ability to anticipate needs and determine the best use of time
  • Background using office automation software; skilled with spreadsheet and presentation tools, as well as sales software such as Salesforce.com
  • Fluent English and Spanish language skills
48

Sales Support Representative Resume Examples & Samples

  • Create value and generate sales according to the analysis of customer needs (student, teacher, educational institution, libraries etc ..)
  • Maximize relationships with our customers, providing solutions and develop new customers and business prospects
  • Bachelor's degree have title and or Professional identity card ( cédula profesional)
  • Mexican nationality or working visa for México
  • 1 year as a telemarketer or as an inside sales representative
  • Passionate about technology, educational solutions, social networks, and digital platforms
  • Ambitious
  • Ability to represent multiple subjects and products
  • Ability to understand and capture business and requirements
  • Highly professional and effective communicator
49

Sales Support Representative Resume Examples & Samples

  • Develop sales opportunities by researching and identifying potential clients
  • Generate sales leads and contact all pending leads. To include completing registration process of customer and to ensure they are equipped to make purchases
  • Enter critical business data with a high level of quality
  • Provide customer service support to current and potential customers
  • Respond to customer questions and inquiries in a prompt, courteous and effective manner
  • Communicate with management on customer service topics and general feedback
  • Compile and submitting reports as scheduled or when requested
  • Learn and applying Company processes and procedures
  • Maintain allocation of inventory to selective customers
  • Use independent judgment to manage the sale of large quantities of inventory
  • Communicate in a positive manner with all areas and levels; Sources, Buyers, Management, and Employees
  • Ensure adherence to Company policies and procedures
  • Bachelor’s Degree in related field preferred and 0-2 years of relevant experience
  • In lieu of degree, high school diploma or GED and 2-4 years of relevant experience
  • Effective verbal and written communication skills in French and in English
  • Strong sense of urgency to resolve issues for the customers
  • Computer literacy with Windows, Lotus Notes, Excel, PowerPoint, Access, Word
50

Internal Sales Support Representative Resume Examples & Samples

  • Run transition analyses, hypothetical, analytical reports and RFPS for use with advisors and analysts selling Eaton Vance products
  • Provide backup support to External Regional Sales Representative as needed in absence of an Internal Wholesaler including taking overflow inbound calls to ASG Hotline and Cover PM conference calls if needed
  • Attend regular product update meetings with sales teams to become familiar with EV products/services and the RIA/Bank Trust industry
  • Update, maintain and add new firms and contacts into SalesPage (CRM) as needed
  • Research RIA Database and RIA breakaway reports and industry news to find new prospects and contacts
  • Develop product, market, competitor, and Eaton Vance knowledge. Participate in ongoing training. Coordinate calls/events with marketing
51

Sales Support Representative Resume Examples & Samples

  • Learns company- and function-specific standard operating procedures, data requirements, and associated processes and technologies
  • New lease dealer onboarding
  • Act as a the lease operations liaison between SunPower and its partners
  • Compliance Enforcement – evaluate compliance with dealers not meeting the Service Level Agreements (and develop a plan of action to bring into compliance)
  • Manage aging leases, cancelations and extended open lease orders
  • Provide support to the dealers to solve lease related issues in a timely manner. RMA activities – support RMA follow up and closure
  • Ensure Dealer Licenses and Insurance Records are up to date. Ensure Dealer SunPower training certifications are kept up to date
  • Reinforce communications
  • OR equivalent combination of education and years of related experience
52

Sales Support Representative Resume Examples & Samples

  • 2-4 years post university experience, 1-2 years customer facing experience
  • Familiarity with the business culture in the Middle East and North Africa
  • Exceptional persuasive verbal and written communication skills with excellent telephone skills and high level of attention to detail
  • Understanding of forecasting and funnel management practices
  • Completion of sales and/or phone skills training
  • Proficient working with a CRM system to facilitate lead qualification and advancement of sales cycle
  • Strong prioritization and time management skills
  • Experience working in fast-paced, disciplined, process oriented, sales environment
  • Worked in a shared sales & services or global business center preferred
53

Sales Support Representative Resume Examples & Samples

  • Co-op or Intern experience as a Quoting Resource with an industrial equipment manufacturer is a plus
  • Experience in a working style which is team oriented and values communication, participation and involvement of others
  • Attention to detail and process oriented mindset with mechanical aptitude
  • Demonstrate a fundamental understanding of pump applications and types, a clear understanding of pumps and systems
  • Develop a clear understanding of life cycle cost principles and the ability to create value added proposals that differentiate Flowserve product offerings against traditional first cost approach
  • Have a high standard of written and spoken English (Arabic language is a great plus) as well as strong PC skills and experience with Microsoft Office tools
  • Timely preparation of high quality and proposals within limitations dictated by the customer or manager using designated workload management tools and processes
  • Demonstrate a fundamental understanding of pump applications and types, a clear understanding of pump affinity laws and how these relate to pumps and systems
  • Review all customer inquiry related documents while addressing all relevant technical and commercial requirements
  • Manage and monitor the proposal throughout the entire bid cycle including updating and maintaining designated workload management tool, while monitoring hit-rate is optimized
  • Lead all coordination efforts on applicable aftermarket quotes while ensuring close collaboration and communication with all applicable stakeholders
  • Coordinate and manage sub-supplier requests, replacement parts and components, labor estimates and quotations related to aftermarket requests
  • Utilize designated tools and processes
54

Elavon Gateway Sales Support Representative Resume Examples & Samples

  • Strong verbal and written communication abilities
  • 5 years minimum Payment Industry Experience
  • Willing to co-operate with other and work for the greater good
55

Sales Support Representative Resume Examples & Samples

  • Providing a full support service to the commercial aviation sales team
  • Identifying opportunities to maximize sales opportunities and increase margins
  • Tender Contract Management and coordination with all relevant departments
  • Updating and distributing Manual pricing and exchange rate information to customers
  • Creating and processing Sales agreements
  • Coordinating Buyers agents agreements with sales and the legal team
  • Managing inbox workload processing and distribution
  • Automated Price notifications creation & queries
  • Processing Customer account applications & credit line increases
  • Tax exemption form management
  • Ad hoc quoting on behalf of sales
  • Invoice and general queries
  • Work experience ideally in an aviation operations or sales support environment
  • Experience of delivering high levels of customer service
  • Demonstrably strong organisational & problem solving skills
  • Attention to detail and time management skills
  • IT literacy, particularly familiarity with the Microsoft Office suite
56

Sales Support Representative Resume Examples & Samples

  • The individual must have 1-3 years professional experience in sales and product or business development. Software industry experience is a plus
  • An energetic, competitive self-starter with ability to identify what needs to be done to drive the business
  • Proven time and sales support management skills, as well as excellent verbal and written communication skills
  • Strong MS Office skills – primarily Excel, Word, and Outlook
  • Must be results-driven, have strong analytical skills
  • Should have professional experience in collaborating with multiple field sales counterparts
57

Inside Sales Support Representative Resume Examples & Samples

  • Coordinate stock price quotes with the field sales team, pricing department and product managers
  • Project Quotes
  • Configured Product Quotes
  • Manage contract renewal process for assigned territory/region
  • Large project sample request generation
  • Marketing/Technical literature requests via web portal
  • Generation of target lists and sales leads to field sales team members
  • Create and distribute various reports from SAP, Business Warehouse or internal online tools
  • Win/Loss Tracking Reports, Special Price Agreement (SPA) Volume Reports, Online quoting reports
  • Sales project management as assigned
  • Manage large Strategic Account pricing projects/negotiations
  • Training of new sales team members (direct and agencies) on sales operations processes
  • High School Diploma from an accredited institution
  • Minimum 3 years related Sales/Customer Service experience required
  • Legally authorized to work in the United States, now or in the future without company sponsorship
  • No relocation benefit is offered for this position. Only candidates residing within the immediate geographical area will be considered for this position
  • Minimum of 2 years’ experience managing sales related projects
  • Minimum of 2 years’ experience with sales target / lead generation
  • Bachelor's degree in business, marketing or related discipline from an accredited institution
  • Experience with excel macros and formulas
  • Ability to analyze sales data and provide recommendations to Regional Sales Manager and District Sales Engineers
  • Ability to manage multiple projects and deadlines in a fast-paced environment
  • Ability to formalize project quotations from limited request information and to recognize and clarify missing or inaccurate information
58

Sales Support Representative Resume Examples & Samples

  • Provide first line Business Practices support to OD ECEMEA Technology team
  • Business experience: contracts and/or commercial education
  • Good PC knowledge, esp. in Word/Excel
59

Sales Support Representative Resume Examples & Samples

  • Receives incoming calls in a professional and courteous manner
  • Qualifies new accounts in a customer order management system including provisioning and account order entry
  • Coordinates installations, service calls, and maintenance by acting as the liaison with Construction, Engineering, and Operations
  • Minimize product churn by quickly resolving customer problems or issues
  • Refers significant service and account problems to appropriate organizations and personnel
  • Escalates complex technical or account management issues to appropriate party for resolution and follows-up with customer to ensure problem was corrected satisfactorily
  • Researches customer issues when required and follows-up with the customer until resolution
  • Establishes customer accounts using the applicable billing system
  • Explains bills and Company policies and procedures concerning prices, billing and service
  • Troubleshoots account problems with the customer and takes corrective action as appropriate
  • Accesses customer databases or other electronic files and/or paper reference material to locate customer records and research account history
  • Proficiency with company billing system
  • Proficiency with system-related tools
  • Strong problem solving and analytical skills with the ability to take ownership and initiative to handle commercial customer calls
  • Troubleshooting skills in data, telephony or video services (data or telephony preferred)
  • Computer skills including Windows based applications (Word, Excel Outlook) required
  • Experience with order entry, trouble ticketing or inquiry/CRM application
  • Ability to identify sales opportunity, to include up-sell and cross-selling
  • 2+ year's customer care and sales support experience preferred
60

Sales Support Representative Resume Examples & Samples

  • Primarily Sales Support Representatives take incoming toll free calls and answer sales, product, material and procedural questions 90% of the day. The Sales Support Unit is a relatively high call volume support center. The representatives have targeted individual production and quality expectations. The representatives are to: 1) address the callers issues and 2) foster and encourage sales relationships between the producers and Mutual of Omaha during the calls
  • When assigned to special projects, the representatives are expected to: proactively address real or potential problems and keep all involved parties informed and help ensure the customer's deliverables are met
  • Sales Support representatives are required to keep current on all subjects the producers call in about and to complete internal reporting documents accurately and on time
  • Sales Support representatives are required to daily document call activity and subjects of calls to ensure that quality and quantity standards are maintained and as an information resource for other areas outside the department
  • As assigned representatives also can be involved in orchestrating the successful completion of special projects in support of other Sales associates from both distributions (Agency Sales and Brokerage Sales). Often these requests have tight time lines and require attention to detail and proactive follow up to ensure materials are delivered
  • 1 year or work experience in a position handling high volume of customer calls over the phone
  • Proficiency on a personal computer using various software products
  • Above average and effective interpersonal, communication, initiative, time management and organizational skills
  • Must be flexible to work any hours between 7:30 am to 5:30 pm
  • Some applicable knowledge of Brokerage Sales or Agency Sales procedures, systems, products, and methods
  • Understanding of Qfiniti and Genesys programs
61

Customer Sales Support Representative Resume Examples & Samples

  • Actively promoting/selling parts, tools and service to support customers in alignment with their needs by identifying and following-up on opportunities to convert to sales, initiating proactive calls, visiting customers as required and ensuring customer orders are processed
  • Expediting customer orders and actions from backlog reports
  • Maintaining working knowledge of products and their functions in your respective customer groups
  • Liaising with logistics and inventory controllers to ensure appropriate stock levels and stocked items
  • General system and process administration including data error management
  • Staying current on industry developments, competitive offerings and issues affecting sales and customers
  • Post-secondary education is required, preferably in a Business related field
  • Proven customer service and sales experience is preferred
  • Knowledge of the mining industry would be an asset
  • Strong oral/written communication and interpersonal skills
  • Knowledge of processes, tools and techniques for selling goods and services via electronic channels
  • Excellent computer skills (Microsoft Office, Lotus Notes/Outlook etc.)
  • Customer Relationship Management (CRM) Software experience would be an asset (i.e. Salesforce)
  • Ability to work flexible working hours
  • Must be legally eligible to work in Canada
62

Sales Support Representative Resume Examples & Samples

  • 70% Customer Support –
  • Receive in bound calls directly from Cargill’s farmer customers and Farm Marketers, executing soft call transfers as appropriate. Help to generate growth by answering basic market, product and service questions, and taking orders to buy or sell grain. Answer contract-related questions
  • Perform contract administration activities, including initial contract entry, and modifications such as setting prices, amendments and managing addendums on marketing solutions. Meet productivity goals on contract administration activities, as established by the workforce management process
  • Resolve contract, product or service problems by clarifying the customer’s issue, determining the case and selecting the best solution. Follow up to ensure the issue is resolved
  • 30% General Support –
  • Assist with customer communication updates and mailings, and other duties as assigned
  • Physical effort - Sits at a computer for long periods of time, spend a lot of time on the telephone and email
  • May need to work extended hours as seasonal workloads require
  • Physical environment - Office environment
  • Sensory attention - Must have strong communication and listening skills. Strong attention to detail is required
  • Mental stress - High volume workload. Work given by many individuals. Works under pressure and has strong ability to prioritize work to meet deadlines
63

Aftermarket Sales Support Representative Resume Examples & Samples

  • Functions as primary focal point of contact for assigned customer related inquiries and represents the voice of the customer within the facility
  • Performs contract review of all orders for customer requirements to ensure that orders are processed per negotiated requirements including importing and exporting requirements
  • Accountable for ensuring orders are entered into the ERP system and/or other support databases. Accountable for ensuring demand alignment and accuracy of demand plan for assigned customers
  • Accountable for ensuring that the customer’s supplier web-based purchasing systems’ requirements are being fulfilled
  • Provides continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer in anticipation of customers’ needs
  • Monitors key customer buying indicators including MRO budgets and future system upgrade plans to identify new business opportunities for FMC
  • Assesses market channel delivery options (direct or through distribution)
  • Develops sales support materials, promotion, and training for global campaigns on targeted aftermarket programs
  • Manages Customer Metrics - Customer Complaint Process and keeps customer database updated with all activities and maintains all records for account responsibility
  • Represents the company at customer review meetings (potentially at off-site meetings). Not more than 10% travel
  • Fundamental understanding of regulatory processes around Aerospace and Export Controls and assures compliance with all export control regulations- ITAR
  • Manages the new opportunity pipeline in ensure a high quality portfolio of opportunities is available to FMC in the aftermarket. Provides accurate and timely market and competitive intelligence, including pricing and competitive standing, in support of FMC momentum and new business capture
  • Bachelor’s Degree from an accredited institution preferred
  • Minimum 2-years’ experience interfacing with customers
  • Proficient in reading and writing English
  • Relocation assistance is not provided. Candidates must reside within 50 miles of Grand Rapid, Michigan to be considered for this role
  • Experience within the Surplus Trading companies
  • 2 years’ experience with Digital Marketing
  • 3-5 years’ experience interfacing with customers
  • This position typically deals with a mix of low dollar, high complexity; or high dollar, medium complexity. This position will also require expedited turnaround of a high volume of quotes
  • Computer Skills: Excel, MS Outlook, PowerPoint, MRP Systems (e.g., MFGPro, SIEBEL, EDGE, Customer360)
  • Forecasting; leadership skills/experience; product knowledge; Aftermarket Product Lifecycle and forecasting
  • Strong Sales experience required in the Aftermarket Arena. Attention to detail, accuracy, organizational skills, follow-up, ability to learn and apply new concepts, ability to follow detailed work instructions, ability to confirm contractual agreements/terms are met through utilization of contracts matrix, effective communication skills (verbal and written), presentation skills, data analysis skills
64

Sales Support Representative Resume Examples & Samples

  • Qualify new prospective leads for NRGCS using the Internet, Google Earth, etc
  • Update sales team appointment calendar and send meeting requests
  • Performance tracking for sales staff
  • Ability to work successfully both independently and in a team environment
  • HS Diploma, or equivalent is required
  • Bachelor's Degree in Business, is a plus
  • Experience working in an administrative and/or sales support role
65

Customer Sales Support Representative Resume Examples & Samples

  • Maintaining working knowledge of products and their functions for in your respective customer groups
  • Attending/participating in relevant stakeholder meetings/activities (i.e. price reviews, budget preparation, account planning, sales meetings etc.)
  • Ensuring all activities are carried out in accordance with Sandvik’s core values and current policies and procedures
  • Bilingualism (French & English) would be an asset
66

Customer Service & Sales Support Representative Resume Examples & Samples

  • Data entry updating of data base and agency management system
  • Policy issuance
  • Invoicing in WinTam
  • Create Premium Finance Agreements through the AFCO site
  • Use WinTam to set up activities, notes, enter new policy information and run monthly reports
  • Pull excel spreadsheets to use to filter and sort client base to send out conditional renewal notices 90 days prior to effective date
  • Use excel spreadsheets provided from various sources to prepare mass emails Research the weekly A/R report for SERVPRO, reach out to clients who have not paid, follow up with AFCO on any type of billing issue
  • Prepare certificates in a timely fashion and educate the franchisees on how to use E Certs
  • Prepare and maintain the Monthly SERVPRO Stock Report
  • Respond promptly, thoughtfully, and effectively to changing work environments, priorities and situations; handles multiple tasks
  • Train others, as needed, on E Certs Online to assist the Servpro team in issuing certificates
  • Email policies to clients and upload policies to Claims division
  • Correspond with clients via email and telephone
  • Provide feedback on all procedures with suggestions for improvements
  • Ability to work 9:00A – 6:00P
  • Prior experience answering phones and handling general office/clerical duties. (1-2 years)
  • Working knowledge of Microsoft 2010 Outlook and Word
  • Intermediate knowledge of Microsoft Excel
  • Prior experience working in an office environment
  • P&C license is preferred, and required to be obtained within the first 6 months of hire
67

Sales Support Representative Resume Examples & Samples

  • Respond to phone, fax, and email inquiries about pricing, discounts, parts availability, order status, etc., with a solid understanding of commercial terms, the terms of existing contracts, and the process required to set up new accounts
  • Process orders, quotations, change orders, shipping modes, etc. accurately and quickly. Demonstrated ability to expedite orders
  • Resolve problems with the right level of initiative, collaboration, and perseverance to satisfy the customer's requests within the guidelines of published procedures
  • Help provide alternative options for supplying unavailable products and services
  • Discuss and negotiate terms with customers, including lead-times in accordance with operational capacity, delivery terms, and payment terms. Demonstrate an understanding of the needs of the customer and the Company so as to establish win-win agreements and relationships. Review contracts
  • Resolve Accounts Receivable issues, with the ability to assert specific terms and apply credits and discounts as required
  • Communicate and collaborate daily with all stakeholders, including customer, distributors, inventory and Flowserve sales, regarding order status, delivery status, and issues
  • Maintain current, accurate, organized records
  • Demonstrate proficiency with Company products, procedures, and operating systems. Work as needed with sales and engineering information systems. Obtain basic parts information from CAD drawings
  • Understand and comply with legal requirements (e.g., SOX, Export Compliance, Terms and Conditions, ISO, FCPA, etc.)
68

Sales Support Representative Resume Examples & Samples

  • Order Title Searches, US Credit bureaus -Invoices
  • Handle escalations and ensure timely resolutions for any delays in title searches
  • Manage end to end process for PCF Retention with MRO letters being generated to dispatching to issuing and mailing of renewals offers
  • Maintain a quality assurance process to eliminate the risk of fulfillment errors and ensure that the retention team is compliant with governance and AML with Credit bureau letters for MB & NS
  • Coordinate the payment of customer retention invoices. This includes: Couriers,
  • Coordinate the ordering and stocking of office supplies
  • Coordinate Fax Protocol Requirements
  • Coordinate the mailing of Retention Communication Documents. This includes: Renewal MRO Letters, Renewal Offers, Retention Confirmation Letters
  • Applications and resumes must be submitted online only through the Recruitment Management System
  • Late submissions will not be accepted
  • CIBC thanks all applicants for their interest however; only those candidates selected for an interview will be contacted
  • Please note that if you are selected for an interview, due to volumes of applicants, you may not be contacted immediately
  • Meeting the minimum requirements of the vacancy will not guarantee an interview
  • If you are not selected for an interview, you will receive an e-mail advising you that the position has been filled
69

Sales Support Representative Resume Examples & Samples

  • Create regular and on-demand base sales reports
  • Conduct trainings for sales reps
  • Respond to operational questions from sales team
  • Maintain partner support web site and support our partners
  • Facilitate change management activities after new processes roll out
  • Localize and deploy new processes and systems in alignment with Red Hat global policies
  • Analyze business trends and pipeline statuses; provide feedback on findings to management teams
  • Support the Sales team by solving operational problems
  • Communicate with teams in India and Singapore for betterment
  • Solid quantitative and qualitative analytical abilities
  • Passion for learning and creative problem solving
  • Fluent Japanese and intermediate English language skills
  • Excel and Salesforce.com skills and experience is prefered
70

Sales Support Representative Resume Examples & Samples

  • Provide account planning and forecasting support and ensure accurate forecasting data
  • Coordinating the creation of the technical proposal, ensuring timely delivery and consolidation
  • Coordinating and contributing to the preparation of business cases, management of proposal & contract preparation
  • Preparing and validating all commercial forms prior to any contract signature
  • Support the Account Director or Senior Account Manager to drive the resolution of customer issues
  • Support the Account Director or Senior Account Manager to drive the resolution of cash collection or customer billing issues raised by customers or escalated from GEO Cash Team
71

Specialist Overlay Sales Support Representative Resume Examples & Samples

  • Accountable for all aspects of the Object Storage business within assigned Region
  • Building and maintaining the respective business plan for region
  • Being the trusted sales leader for opportunities across the specific districts
  • Working with Hitachi Data Systems sales, pre sales to drive alignment and knowledge of whole Content and Object Storage solution and technologies to facilitate broad sales growth in assigned region
  • Working and partnering with District leadership
  • Effective pipeline creation, management and forecasting, and owning updates on progress to District Manager
  • A well documented, solid and successful sales career having generated results from direct, alliance, partner and solution sales efforts
  • 5+ years of work experience with progressive responsibility in business development, strategic partnerships, alliances or solution sales
  • Excellent communication, interpersonal, presentation, and demonstrated analytical skills
72

Sales Support Representative Resume Examples & Samples

  • Assist Team Lead and National Account Managers with analytical input and management of select customers
  • Provide analytical data support including observations, implications and recommendations, utilizing internal (JDE, Sequel), NPD and Customer POS where available
  • Provide Daily Outlook Reports, Weekly Item Performance, and Monthly Outlook Reports along with needed ad-hoc reporting
  • Build rapport with independent rep agencies and be first contact for daily issues such as shipments, pricing, etc
  • Provide analytical input and help create and develop presentations for business reviews, line reviews, promotions, etc. Attend meetings as needed
  • Interact with demand planning, customer service, accounts receivable and logistics. ensure accuracy of account management and data
  • Develop an expertise on all customer and company information systems including customer SKU set-up, WERCS, data sync services, etc. Assist with onboarding new items and customers
  • Manage trade shows; coordinate and maintain Trade Show and Promotional Calendars; attend trade shows and events as needed
  • Lead Team’s Post Analysis Process on promotional events
  • Maintain an up-to-date item status report for active, discontinued, new and proposed items
  • Assist Sales with Rebate/Check Requests, Insurance Requests and SD&A Funding Sheets
  • Post Audit Claims – Assist Sales and Finance teams with Researching and Clearing
73

Master Overlay Sales Support Representative Resume Examples & Samples

  • Revenue Generation. Creating opportunities to drive the EMEA revenue number for the Content & Data Protection solutions portfolio and ultimately increase market share. Collaboratively with the Content & Data Protection virtual team, develop the EMEA proposition strategy and business plan and educate, enable and support the region and country management in executing local plans
  • Expanding the conversation. Understand the broader strategy around Digital Transformation and how HDS is moving towards higher value-add, solution-led sales. In doing so, support and coach sales to give them the confidence to broaden the conversation and stakeholder group at target customers
  • Specialised knowledge and appreciation of the specific business needs of Enterprise organisations in the Data Mobility and Governance space, including Content & Data Protection, and an understanding of both the traditional and emerging competitive market environment
74

Customer Services & Sales Support Representative Resume Examples & Samples

  • May also provide additional commercial support to the organization by performing standard and ad hoc customer data and pricing analysis as well as central customer data maintenance
  • Tracks, maintains and documents general and specific customer conditions (e.g. frame contracts and conditions, bonus agreements, EWS agreements)
  • Defines and ensures efficient processes in the ERP and Order Mgmt systems
  • EDUCATION /EXPERIENCE
75

Sales Support Representative Resume Examples & Samples

  • Order reception and checking payment conditions, Incoterms
  • Clarified order entry in IT system, checking all necessary information is in order, for example checking credit status of third party customers with insurance company or Risk assessment
  • Request bank guarantees and cancellations
  • Follow up of confirmed dates in different plants and check with offered delivery times, sending order confirmations
  • Order modification/cancellations, clarification with production plants
  • Preparing export documents (invoices, packing list, export authorization, certificates of origin ..)
  • Communication to: customers (Customer support: documentation, information, clarification..), manufacturing plants, carriers and forwarders regarding order fulfilment
  • Coordination of order issues between sales and production. Documents collection/distribution
  • Making and sending invoices, notes of charges or credit notes. Payments claiming
  • Maintenance of customer data base
  • Eventually coordinate and lead Order Processing lead activities within the direction of the Manager
76

Sales Support Representative Resume Examples & Samples

  • Focus efforts on both our external and internal customers to insure they view and measure our organization as responsive, reliable, consistent and helpful in offering value-added solutions and solving their problems on each quotation opportunity presented to us. Support external Sales Engineers and Distributer in expansion of our customer and product base in view of Division plans. · Prepare clear and concise spare parts quotations including service in accordance with customer requirements and request dates. Work closely with FLS organization to meet customer expectations
  • Order transfer files to be submitted in a timely manner to be complete and correct. Assist in resolving any issues to insure proper order entry
  • Manage the administrative requirements of the business to insure compliance with the departmental expense budget and to all related FLS policies including Export Compliance, FCPA, the use of FLS standards, worldwide T&C’s, travel request approval process, commercial terms and other similar initiatives as directed by Flowserve IPO management
  • Focus on the goals of the Commercial Operations Group
  • Record required data for business analysis and process improvement
  • Carry out comprehensive and accurate commercial and technical review of enquiry/order terms and specifications to ensure customer technical and commercial requirements are met whilst remaining in line with company procedures and policies
  • Respond to customer enquiries in a knowledgeable and professional manner, ensuring deadlines and customer requirements are met
  • A quick response time of 24 to 48 hours is to be maintained for non-contract enquiries, with customer to be informed of circumstances where a longer response time may be required
  • Ensure sales order entry (including contract amendments) is in line with our procedures and ensure sufficient data is entered to provide full details to other departments
  • Perform Sales Contract Management to provide on time dispatch of goods and related documentation without technical/commercial problems and “closed up” within 1 month where practical. This includes liaison/coordination with customers, suppliers, internal suppliers/customers, expeditors and inspectors
  • COMPLIANCE: Complete all mandatory training and participate in compliance initiatives communicated either locally or globally within the timeframes set
77

Enterprise Sales Support Representative Resume Examples & Samples

  • Support multi-site and multi-regional sales by assembling order packages, initiating Rate Center and Serviceability checks and managing rejected orders
  • Primary Point of support and escalation for Enterprise Sales team (Gov't/Ed and Major Accounts)
  • Polished, professional verbal and written communication with Sales Support teams and Sales leaders
  • Provide order support and coordination for advanced voice and data services including the small business, mid-market and Enterprise channels
  • Identify opportunities for improvement and recommend solutions
78

Senior Inside Sales Support Representative Resume Examples & Samples

  • Proactively acts to understand and solve customer needs and identify solutions to non-standard task/queries
  • He/she is the point of reference for customers in case of local business requires high technical expertise (solve complex, high impact problems)
  • Act as an SME and mentor of the junior colleagues, being reposnible for their professional training
  • Strong English capabilities
  • Minimum 4-5 years of electrical
79

Sales Support Representative Resume Examples & Samples

  • Respond to phone, fax, and email inquiries about price quotes, discounts, parts availability, order status, etc., with a solid understanding of commercial terms, the terms of existing contracts, and the process required to set up new accounts
  • Resolve problems with the right level of initiative, collaboration, and perseverance to satisfy the customer's requests within the guidelines of published procedures. Help provide alternative options for supplying unavailable products and services
  • Negotiate terms with customers, including lead-times in accordance with operational capacity, delivery terms, and payment terms. Demonstrate an understanding of the needs of the customer and the Company so as to establish win-win agreements and relationships. Review contracts
  • Assist to resolve Accounts Receivable issues
  • Communicate daily with all stakeholders regarding customer service status and issues
80

Senior Sales Support Representative Resume Examples & Samples

  • A minimum of 3 years Customer Service and/or Contract Administration experience
  • Candidates must reside within 50 miles of Galesburg, MI to be considered
  • Excellent communication and problem solving skills, analytical skills, and proficiency in systems (Oracle, Microsoft Office, Sales Force.Com and other web-based programs)
  • High level of product knowledge, persistent follow up, a team attitude and a customer centric approach to daily tasks and overall outlook
  • Ability to provide inside sales support, general understanding of markets (customers, end customers, and competitors), and how our products service those markets
  • Must uphold confidentiality for Eaton intellectual property and customer information
81

Sales Support Representative Resume Examples & Samples

  • Report retail, competitive and product technology information completely, concisely and in a timely fashion as specified by management
  • Escalate store retail concerns and issues expeditiously to account team and management
  • Complete required administrative and reporting activities accurately and as specified in guidelines or by management
  • Develop proficiency in required Panasonic application systems such as Store Reporting, Panasonic CyberScholar Training, Expense reporting
  • Maintain and increase proficiency in commonly used technologies and software such as email, the internet, Microsoft office suite; Word, PowerPoint, Excel
  • Develops and maintains knowledge and skill level necessary to effectively articulate PCEC and product advantage to accounts
  • Ability to drive high levels of store satisfaction through support, communication and responsiveness
  • Develop consumer electronics product knowledge - keep up on all trends
  • Develop and maintain strong computer and computer application skills
  • Manage territory responsibilities to maximize relationships with sales associate on the retail floor. Follow through on corrective action needed quickly and on a timely basis
  • Able to prioritize tasks and training, judging importance of event when presented with conflict and flexible to change schedule when time sensitive directives are required
  • Able to distinguish and communicate what store associates need to know to sell product without overwhelming them with extraneous information
  • Recognizes and analyzes problems and possible causes, takes appropriate action to resolve
  • Timely reporting of store visits; call reports; competitive information; preparation for promotional activities; internal administrative responsibilities (call reports, expense reports, e-mail, etc) #LI-NR1
  • 1-2 years sales experience, consumer electronics experience preferred
  • Base level knowledge and experience with business computer and application systems including email, internet and Microsoft office suite products
  • Knowledge of video editing software (Final Cut, Adobe Premiere, Vegas etc.) and photo editing software (Photoshop, Paintshop, Lightroom) is a plus
82

Sales Support Representative Resume Examples & Samples

  • Associate Degree
  • Telecommunications industry knowledge
  • Excellent interpersonal, verbal and written communication skills and attention to detail
  • Strong working knowledge of computer systems/software and computerized billing
83

Sales Support Representative Resume Examples & Samples

  • Deliver AT&T’s “Our Retail Promise”
  • Welcome customers to our store, coordinate check-in process and customer flow
  • Function as a customer experience advocate
  • Assist with sales when needed
  • Work in a team environment to meet and exceed assigned goals
  • Inventory management – including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies
  • Perform operational tasks to maintain audit-ready status in store at all times
  • Prepare bank deposits
  • Balance cash drawer
  • Process and prepare paperwork for recordkeeping and report generation
  • Assist with store merchandising
84

Sales Support Representative Resume Examples & Samples

  • *Description**
  • Receive in bound calls directly from Cargill’s farmer customers and Farm Marketers, executing soft call transfers as appropriate. Help to generate growth by answering basic market, product and service questions, and taking orders to buy or sell grain. Answer contract-related questions
  • Perform contract administration activities, including initial contract entry, and modifications such as setting prices, amendments and managing addendums on marketing solutions. Meet productivity goals on contract administration activities, as established by the workforce management process
  • Resolve contract, product or service problems by clarifying the customer’s issue, determining the case and selecting the best solution. Follow up to ensure the issue is resolved
  • Perform control and monitoring functions, including obtaining customer signatures on contracts and grain position monitoring
  • Set up and maintain customer account information
  • Assist with customer communication updates and mailings, and other duties as assigned
  • Associate's degree OR High School Diploma/GED and at least 2+ years of experience in inside sales or customer service
85

Sales Support Representative Resume Examples & Samples

  • Oversee the entire RFP process from start to finish
  • Review RFPs and prepare responses to potential clients
  • Support sales channels and work to make them more efficient
  • Educate sales channels on products and benefits of LED
  • Coordinate responsiveness to customer issues as needed
  • Generate and route general communications to and from customers and vendors
  • Assist sales team in organizing presentations, proposals, sales quotations, purchase orders and other information related to multiple ongoing projects
  • Assist Sales Manager in assembling financial reporting and sales data
  • Contribute to team effort by creating and maintaining a fun and positive work environment
  • 2 years sales or customer service experience
  • Relocation assistance not available for this position. Only candidates living within a 50 mile radius of Syracuse, NY will be considered for this position
  • Bachelor Degree in Business Management or Marketing from an accredited institution
  • Experience producing RFPs
  • Five years sales or customer service experience
  • Excellent written communication and articulate verbal communication skills
  • Organized and detail oriented, ability to prioritize multiple tasks
  • Aptitude for problem solving and conflict resolution
  • Must have strong computer skills, with a focus in Microsoft (Excel, Word, PowerPoint, Outlook)
  • Strong work ethic, flexibility, and a desire to actively contribute to the group’s success
  • Must have a track record of meeting deadlines
86

Sales Support Representative Resume Examples & Samples

  • Participate as a member of the sales team
  • Ensure all administrative aspects of proposals, service orders and support materials are complete, accurate and professional for the MSE’s
  • Conduct training on products and services to target accounts to ensure complete satisfaction
  • Follow-up with customers to ensure satisfaction
  • Set up processes with new Dealers to ensure collateral, demos, RSS software, etc., are provided
  • Manage Demo Lines
  • Create presentations for management, dealer training classes, customer engagement, etc as needed
  • Secure company information to protect confidentiality between SouthernLINC and SouthernLINC dealers, contracts and customer information
  • Sales of SouthernLINC Wireless products and services to walk-in customers
  • Answer incoming phone calls
  • Processing point of sale transactions
  • Process new activations, equipment upgrades, accessory sales, and equipment repairs and warranty for customers and Direct Sales
  • Make prospect calls, retention calls, set appointments, process order and upgrades for Direct Sales
  • Follow-up with customers to assure satisfaction and to look for referral business
  • Participate in trade shows and provide support and coordination as needed
  • Provide all aspects of customer service to include MIBAS provisioning requests, assist Market Sales Executives with dealer channels, training on use and functionality of phones, programming of phones, rate plan and bill statement analysis
  • Assist Sales & Service Center Manager with all aspects of inventory management to include Safeguard inventory loss, maintaining adequate inventory stocking levels, receiving and processing inventory, processing inventory transfers to other service center locations
  • Conduct physical inventory audits and prepare Inventory reports
  • Perform End of Day administrative processes and procedures
  • Demonstrate lines
  • Participate in Trade Shows and provide coordination as needed
  • Updates Commission Spreadsheet
  • Trains Dealers as needed
  • Any other duties deemed necessary to meet the goals set forth by SouthernLINC Wireless
87

Sales Support Representative Resume Examples & Samples

  • Must have strong communication and listening skills. Strong attention to detail is required
  • Ability to work in an Office environment
  • Ability to sit at a computer for long periods of time, spend a lot of time on the telephone and email
  • Ability to work to handle High volume workload. Work given by many individuals. Works under pressure and has strong ability to prioritize work to meet deadlines
  • Associates or Bachelors degree
  • Production agriculture and grain merchandising knowledge
88

Inside Sales Support Representative With Spanish & Italian Resume Examples & Samples

  • Interlock with aligned Sales Rep to process Bid renewals – re-pricing/change of validity period – and manage them through the approval process
  • Addition of Business Partner to contracts and contract creation
  • Ad-hoc tasks to assist sales productivity
  • Reporting tools - BW, BO - nice to have
89

Sales Support Representative Resume Examples & Samples

  • The Sales Support Representative will work closely with our Enterprise Account Executives in North America, as an inside rep, to provide a full range of sales support services
  • The ideal Sales Support Representative will be a detail oriented, self-starter possessing the ability to work in a team environment supporting a group of sales executives in their day-to-day selling efforts. This position will support opportunity management, deal progression, pricing, scheduling, and logistics. The SSR will proactively follow-up all active opportunities and deliver on commitments
  • Interlock with assigned account executives to assist with proposals, pricing, requirements gathering, and all deal progression activities
  • Coordinate product demos, pilots and Proof-of-Concept implementations
  • Assist with appointment scheduling and logistics
  • Execute on key follow up activities on behalf of account executives
  • Coordinate SSE (Sales Support Engineer) activities and logistics
  • Develop a detailed knowledge of key products and offerings
  • Deliver key product positioning and messaging to customers and prospects based on marketing activities and collateral materials
  • Work with Sales Executives on creating and executing deal specific sales strategy
  • Results-driven attitude
  • Financially motivated
  • Ability to quickly grasp complex systems and procedures
90

Services Sales Support Representative Resume Examples & Samples

  • Strong written and verbal English communication skills
  • At least 2-3 years experience in maintenance services back office or sales support is an advantage
  • Flexibility to work in an fast-paced environment and manage multiple concurrent tasks / projects / priorities
91

Sales Support Representative Resume Examples & Samples

  • Help meet or exceed sales and profit goals established by the upper management
  • Assist Sales team with all e-tail account related questions, issues & concerns
  • Conduct weekly reviews of sales, returns (RMA’s) and allowances (P&A), promotions, sell trough, inventory management, forecasts and any other account activities that will impact results for the account(s), report findings to the Sales Manager
  • Working closely with the Marketing department on online executions
  • Assist customers with account related questions, issues and provide accurate and timely support
  • Collecting and sharing of content & marketing assets from relevant departments and optimizing these for our e-tail partners
  • Coordinating and optimise new on- and offline product listings for our key customers
  • Implement and co-develop financial models (Fimo’s)
  • Supporting the Sales team with preparations for meetings and events
  • Conduct and/or coordinate sales and training meetings as required. Attending all required meetings
  • Analyse and understand industry market trends, competition, products & pricing that may impact sales efforts & communicate this to the sales team & other departments as necessary
  • Travel to tradeshows and customer meetings required. Depending on assignment, international travel may occur
  • Provide positive reinforcement and constructive criticism to team members and escalade any issues as they arise
  • Help drive the sales team to the next level with your optimistic drive & hands on mentality to always perform better as a team
  • Any other relevant ad-hoc tasks
  • One to three years’ experience in a sales support of equivalent position in a highly commercial environment
  • Proven track record of being able to multi-task whilst maintaining accuracy
  • Ability to think out of the box and from a premium product perspective
  • Experience with FMCS and / or Electronics in a e-tail environment is an advantage
92

Sales Support Representative Resume Examples & Samples

  • Meet call quality and service level expectations for all incoming activity via the global contact management system. Update contact records for all inbound calls/chats and emails in Salesforce
  • Provide product support to customers; escalate to tech support as needed for customer issue resolution
  • Navigate Oracle and Salesforce systems to obtain and relay information to sales and customers concerning order status
  • Process and check free of charge/non-standard orders from inbound customers ensuring proper lead times, customer information, and special instructions. Provide information on product availability and pricing, shipment tracking, updated order status and delivery information
  • Convert or enter all orders into the order management system. Partner with Operations when necessary on proper lead times
  • Report, research and start corrective action for problems and complaints received from customers, partners or sales reps. Create Service Requests, replacement orders and NCRs for tracking and issue resolution and ensuring customer satisfaction
  • Issue Return Material Authorizations to customers within the guidelines of the RMA policy. Follow-up on outstanding RMA’s. Issue Call Tags/return labels as appropriate under the guidelines of the Call Tag Policy
  • Provide freight quotes based on order guidelines
  • Act as back up for sick, vacationing, or out of office sales support representatives
  • Supports “Lean Business Enterprise” initiatives for continuous process improvement and waste elimination
  • Other duties as assigned by the Director, Global Customer Care
  • One to two years of customer service experience required
  • Proficient in Microsoft Office including Excel, Powerpoint and Outlook
  • Ability to multi-task required
  • Hours may change – ability to work in a flexible team environment
  • Oracle and Salesforce experience preferred
  • Must be able to perform the physical requirements of the job as described to you for the position
  • Respectful to all people and situations
  • Street smart and pragmatic
  • Performance-based mindset
  • Flexible, creative and resourceful
  • Seeks out opportunities to grow and learn
  • Curious problem solver
  • We embrace what is right
  • We are transparent in what we do
  • We are supportive and collaborative with our colleagues
  • We always look to continuously improve
  • We do the right thing for our customers
93

Customer Sales Support Representative Resume Examples & Samples

  • Understand the basic profile of the customers in the relevant sales region and their most common needs and expectations
  • Listen to the customers and focus quickly on those needs and expectations
  • Tailoring the support approach to fit particular customers and/or interactions
  • Act as a customer advocate to other internal departments of Ingersoll Rand
  • Communicate directly with channel partners within an assigned territory to identify and
94

IPB Sales Support Representative Resume Examples & Samples

  • Take client orders for trades within compliance and branch guidelines
  • Gather and process new account and KYC documentation as well as maintain existing client information
  • Communicate regularly with clients and provide full customer service, both proactively and on demand
  • Must display ability to work with systems, prior experience in accessing customer service profiles, and databases a must
  • Bilingual English/Spanish or other language depending on market assigned to
95

Specialist Overlay Sales Support Representative Resume Examples & Samples

  • Accountable for all aspects of the HCP business within assigned Region
  • Building and maintaining the HCP business plan for region
  • Being the trusted sales leader for HCP opportunities across the specific districts
  • Working with HDS sales, pre sales and SPG teams to drive alignment and knowledge of each HCP solution and technologies to facilitate broad sales growth in assigned region
  • Comfortable with 1-2 weeks of travel per month across districts/ regions
96

Sales Support Representative Resume Examples & Samples

  • 3) Must be aggressive, proactive, self‐motivated, good organizational skills and have above average time management skill
  • 4) Must be customer‐focused and a team player within our organization
  • 1) Should have knowledge of Sales Functions
  • 2) Must be familiar with Commercial Terms
  • 3) Communicate in English, Hindi.(Verbal and Written)
97

Inside Sales Support Representative Resume Examples & Samples

  • Contacts prospective clients and generates leads for the appropriate outside sales representative to meet expected levels of production
  • Tracks daily production and expected weekly/monthly performance in order to meet call, lead and revenue quotas
  • Achieves lead generation quotas to support revenue/sales attainment
  • Understands and maintains an organized database of prospective clients for market research by tracking business information and accurately coding phone calls as trained by management
  • Prepares for and attends any and all department meetings, team meetings, and training sessions to increase knowledge, sales skills and contribute to revenue growth
98

Tracs Sales Support Representative Resume Examples & Samples

  • Fulfils product software package shipping requests for new and existing customers. Packages include the software and various marketing materials sent directly to the shop
  • Establishes standard outreach to new customers, informs them on a regular basis of add-on functionality available, and processes orders through fulfillment and billing. Works closely with field sales to help manage inside sales opportunities, activities and requirements in each region
  • Ensures inside sales orders are entered into CRM in a timely manner. Runs/creates reports to validate intended versus billed orders, verifies accuracy, and ensures customer is set up correctly in terms of current and potential future product offerings
  • Coordinates and/or completes customer installation and training of add-on products sold via inside sales efforts
  • Takes lead in solving customer-related problem assigned to them. Researches as necessary, determines resolution, and communicates result to both field sales and customer
  • Has strong work ethic and ability to work with internal and external contacts remotely
99

Sales Support Representative Resume Examples & Samples

  • Works closely with field sales team to fulfil requests for marketing materials in support of user group meetings, marketing conferences, and fulfilment of the field reps supply
  • Contacts new customers on a predetermined timeline to ensure expectations met, to schedule follow-up visits, and provide additional materials as follow-on to initial sale. Maintains awareness of daily tasks as assigned to them from the customer relationship management (CRM) platform
  • Executes special regional and national telesales promotions. Communicates closely with the field sales team to jointly close new business
  • Coordinates, invites, and follows up with customers for user group meeting. Using existing (CRM) platform and information ensures field sales group hosting event has most current customer information, contact, and tracking of invitation acceptance
  • Assists in developing, planning, and running national sales meetings and regional meetings when needed
  • Uses public relations, communications, and publications to promote all TRACS products. Stays current on all product offerings, initiates refresh of materials if necessary, and ensures mechanism is in place to distribute materials to customer base
  • Promotes adoption of TRACS through marketing materials, sales support calls with potential customers, and answering any process questions from prospects
  • 3-5 years prior experience supporting and coordinating field sales staff. Specific experience examples include, but are not limited to, providing timely follow-up/welcome packets to new customers, establishment of marketing/promotional distribution channels and timelines, and ability to coordinate multiple internal/external meetings
  • Prior experience with CRM system such as Salesforce.com
  • Possesses excellent telephone skills to be able to engage customers and team in positive conversation
  • Ability to apply strong telephone sales technique in a variety of situations
  • Position does not require travel
100

Customer Sales Support Representative Resume Examples & Samples

  • Order Entry: Customer focused person who is self-motivated, friendly and has a passion to solve customer issues in an efficient and effective manner. Responsible for providing support options, total resolution, and appeasement solutions to customers. Successful candidates will have the ability to enter Education customer purchase orders into SAP. Online fax Correspondence may focus on resolving complex customer service and support issues. Must be able to work under aggressive time commitments. Will be responsible for communicating official positioning on company issues. Empowered to use judgment when balancing company and customer needs. Interacts with customers prior to and/or after time of order entry. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action
  • Inbound Queue: Customer focused person who is self-motivated, friendly and has a passion to solve customer issues in an efficient and effective manner. Responsible for providing support options, total resolution, and appeasement solutions to customers
  • 12 month contract position. No guarantee of permanent hire. Based on business needs and performance in the role
101

Sales Support Representative Resume Examples & Samples

  • Manage dialy, appointments, meetings, progress reports, etc. for outside sales management, focusing on time management and prioritization of the sales process
  • Answer and handle telephone calls and scan and dispatch incoming mail, focusing on effective and efficient communication as a basis for customer satisfaction
  • Receive, process and manage incoming applications, documentation and quote requests, focusing on speedy, accurate and high quality handling of the application process
  • Prepare contracts and corresponding documents and liaise with all parties involved, aiming at a speedy, accurate and high quality handling of the contract process
  • Execute the helpdesk/service support function for in- and external clients, in order to support and advise clients quickly and accurately
  • Liaise with vendor/partner and dealer operations organization on program information and processes, in order to optimize working relationship through mutual information sharing
  • Monitor and analyze the performance and progress on all sales processes and report on a periodic or ad hoc basis
  • Identify opportunities for sales and support process improvements and provide follow up on these improvement suggestions
102

Sales Support Representative Resume Examples & Samples

  • Bachelor Degree or higher from an accredited learning institution
  • Minimum of one (1) year of experience in customer service and/or sales
  • Enjoys helping and interacting with other people in a professional, courteous manner and give continuous attention to customer satisfaction
  • Ability to resolve conflicts effectively and take the initiative to resolve issues quickly before they become problems
  • Ability to follow through with commitments and show concern for the needs of others
  • Strong organizational and multitasking skills with the ability to stay focused on prioritized tasks
  • Clear and conceptual thinking ability; excellent judgment and discretion
103

Sales Support Representative Resume Examples & Samples

  • Knowledge of customer service in a fast-paced environment
  • Understanding of the Global Telecoms market and it’s technologies
  • Proficiency in Microsoft Office applications ie Word. Excel and Outlook
  • Process driven
  • Strong planning, prioritizing and working to tight deadlines
  • Manage all aspects of the customers expectations
  • Service Assurance Technical background [asset]
  • Knowledge of SAP and other similar tools [asset]
  • Ability to use SFDC – Sales Force.com [asset]
  • Extremely customer-oriented
  • Action- and results-driven
  • Good analytical skills and judgment
  • Manage multiple orders
  • Highly professional and take responsibility for own actions
  • Excellent communication and interpersonal skills both verbal and written
  • Positive attitude, enthusiastic and self-motivated
104

Sales Support Representative Resume Examples & Samples

  • 1) SHOULD HAVE KNOWLEDGE OF SALES FUNCTIONS
  • 2) MUST BE FAMILIAR WITH COMMERCIAL TERMS
  • 3) COMMUNICATE IN ENGLISH, HINDI.(BOTH VERBAL AND WRITTEN)
105

Sales Support Representative / Inside Sales Resume Examples & Samples

  • Primary sales contact for Alternate Site customer base
  • Maintain and enhance relationship with existing customer base in collaboration with Sales team
  • Provide technical support and maintain a strong level of product & competitor knowledge
  • Direct communication with distributor, distributor reps and end users for maximum sales efficiency
  • Manage ICU Website inquires related to sales opportunities
  • Assist Sales Reps with territory management (provide sales reports, research discrepancies, etc.)
  • Coordinate the gathering and dissemination of sales forecast/pipeline data, wins/losses for IKAP database
  • Weekly reporting for high priority or high visibility items
  • Support & perform special projects for corporate accounts IDN’s
  • Work on special projects as they arise
  • Must be 18 years of age
  • Must pass pre-employment drug screen and background check
106

Customer Service & Sales Support Representative Resume Examples & Samples

  • Handle customer enquiries via phone & email
  • Order processing & expedite
  • Shipment co-ordinations with hubs & plants worldwide
  • Samples applications
  • Return product co-ordinations
  • A/R (credits & debits) co-ordinations
107

Customer Service & Sales Support Representative Resume Examples & Samples

  • Order handling/processing (booking/confirmation/change - manually or EDI)
  • Forecast processing if applicable
  • Handle sample request
  • Controlling past dues/backlog (organization of expedited shipments)
  • Answer lead time requests (offer substitutes/disti stocks)
  • Maintain sales owned cross-refs in ETBF
  • Controlling of consignment stock levels
  • Controlling of customer forecast coverage
  • Control price updates together with Sales
  • Handle customer claims (returns and A/R requests due to price/delivery/quality)
  • Request and maintain customer master data in ETBF
  • Maintain CS related databases (Customer Profiles)
  • Controlling overdue payments/cash-discounts
  • Support Distributors with own ETBF login in using ETBF
  • Assist in sales automation and improvement of profitability
  • Knowledge of English and German Language / Italian Language
  • Ability to work according to the predefined procedures
  • Experience working with worldwide customers
108

Sales Support Representative Resume Examples & Samples

  • Providing regional field service associates with support related to service revenue generation and recurring monthly revenue
  • Providing service sales support responsibility for assigned territory
  • Establishing business relationships to promote customer satisfaction
  • Utilizing Diebold IT systems to generate appropriate reports, pricing and documents that correspond to the service selling process and regional support responsibilities
  • Managing and facilitating the processing of service contracts by our Global Service Contract Team for timely and accurate invoicing
  • Bachelor's degree is a business-related field required, or equivalent combination of education, skills, and experience
  • 1-3 years of related experience required
  • Strong interpersonal skills – create positive interactions
  • Ability to adapt to changes in customer situations and conversations
  • Ability to communicate in the appropriate manner (phone calls, e-mail, IM)
  • Ability to keep general product and company information organized
  • Ability to deal with complexity
  • Ability to identify critical information
  • Ability to make sound decisions
  • Ability to collaborate effectively with people inside and outside of their immediate environment
109

Inside Sales Support Representative Resume Examples & Samples

  • Receive calls from Account Executives related to orders for homecare and acute care products, paperwork for health care teams, shipping status of device, Insurance related to patient coverage, and training issues
  • Promote collaboration between the St. Paul office and the field sales organization
  • Identify areas for improvement in the process of handling incoming calls
  • Stay current with Sales Training and Education training changes
  • Sales ride along to gain real world experience/customer interaction with an account executive
  • Complete yearly compliance trainings as assigned
  • Respiratory Therapist, LPN, or RN preferred (licensed professionals will be expected to maintain state licensure)
  • 1-3 years of clinical pulmonary experience in a hospital, healthcare, or homecare setting preferred OR Associate’s Degree in business or related field, or equivalent work experience
  • 3+ years industry experience (3rd party payer or DME provider) required, associate’s degree or higher may substitute for 2 years of experience
  • 5 years of progressive experience in a customer service role
  • Advance knowledge of Respiratory Care business processes/preferred experience in other departments
  • High level of reasoning ability in order to successfully resolve a variety of patient, clinical and business issues
  • Exceptional written, verbal and interpersonal communications and presentation skills
  • Third Party payer experience preferred
  • Experience with JD Edwards and Cognos, Tim's and ImageNow preferred
110

Sales Support Representative Resume Examples & Samples

  • Work as a link between the customer and Lawson’s operations
  • Provides hands-on account service support to an assigned customer base
  • Inventories, replenishes and arranges products in bins
  • Aids customers in locating merchandise
  • Responds to customer inquiries and requests
  • Processes product returns
  • Assists with the set up of new accounts
  • May assist customers with the Web ordering process
  • Ensures customer satisfaction and account retention
  • Solves problems proactively. Makes front-line decisions to provide superior service
  • Makes simple presentations to customers to develop an understanding of Lawson’s value proposition and demonstrate the quality and reliability of Lawson’s products
  • Educates customers regarding on-line marketing programs
  • Assists in growing accounts through the sale of additional items from Lawson’s product line
  • Provides information about Lawson and its full line of MRO products
  • Assesses customer needs to identify and recommend additional products
  • Reports sales potential to Account Service Manager
111

Sales Support Representative Resume Examples & Samples

  • Providing support resource for the day to day transactions to allow the Account Manager time and opportunity to network through their existing accounts to expand the business
  • employplymouthstate1808*
  • Ability to be flexible, multi-task and be able to remain 'in control' during stressful situations
  • Ability to respond effectively to incoming calls
  • Self-motivated and strong desire to succeed
  • Positive attitude, high energy and ability to multi-task
  • Associates Degree preferred or equivalent sales/working experience
112

Sales Support Representative Resume Examples & Samples

  • Provide customer service and ongoing communication with brokers and clients
  • Assist with updating sales and marketing materials
  • Assemble proposals tailored to meet the specific needs of each client
  • Maintain and update website design and /or verbiage
  • Create reports and spreadsheets for the Sales Manager and/or clients pertaining to competitor rates and other requested information
  • Serve as a backup by taking sales phone calls and responding to emails
  • Complete administrative tasks and projects as directed by the Sales Manager
  • Experience with employee benefits and/or healthcare insurance desired, but not mandatory
  • Must have a high level of computer proficiency along with a strong working knowledge of Microsoft Office products, especially Excel and Word
  • Must have proven experience with InDesign and Photoshop
  • Must be articulate and have pleasant telephone manners
  • Knowledge of the privacy and security provisions of the Health Insurance Portability and Accountability Act (HIPAA) preferred
113

Sales Support Representative Resume Examples & Samples

  • Understand thoroughly a product group in terms of quoting and ordering specifics
  • Liaise closely with and support sales and pre-sales personnel with quoting requests
  • Liaise closely with sales personnel and distributors or resellers providing proactive information on status of purchase orders
  • Ensure that purchase orders are legitimate by verifying data, obtain revised purchase orders where required, and process final purchase orders in Oracle
  • Act as a go-to person for queries from internal or external customers relating to products, quoting, lead-times and orders
  • Respect internal SLAs and constantly strive to meet targets
114

Sales Support Representative China Resume Examples & Samples

  • Perform tasks assigned by the manager of the respective customer
  • Fluency in English & Spanish & Chinese
  • Bachelor's Degree in Business Administration, Economics, Accounting or related field
115

Inside Sales Support Representative Resume Examples & Samples

  • Work closely with product managers, applications specialist and pricing to provide DLS product pricing and application solutions to the sales force, distributors, dealers and/or customers. Answer questions and help increase sales, revenue and margin
  • Develop and maintain DLS forecast and coordinate with operations and field sales
  • Previous technical experience in HVAC industry with products and application
  • Working knowledge of HVAC load calculation and HVAC application guidelines/principals
  • Strong communication (written and verbal) skills, with superior follow-up and follow-through skills
  • Strong sense of urgency, quality, self-initiative, sense of ownership and customer satisfaction orientation
  • Ability to learn quickly; apply and extrapolate to other functional areas and adapt to changing business priorities
  • Team oriented perspective; able to work well & contribute with other points of view
  • Strong analytical with strong attention to detail, while also able to manage multiple priorities
  • Requires strong working knowledge of Microsoft Office (Excel, Word, & PowerPoint)
116

Sales Support Representative Resume Examples & Samples

  • Enter and Finalize quotes into Oracle for customers and Sales Representative
  • Assists the Sales Manager in generating leads
  • Recommends products to customers based on customer’s needs and interests
  • Responsible for handling incoming phone calls and walk-ins requesting sales information
  • Assists the sales manager in the preparation of sales reports and competitive market analyses
  • Updates contact lists of existing and prospective customers
  • Minimum experience: 1 year
  • Required Industry Experience (Construction, Insulation, Trades, etc.): NA
  • Legal Age Requirements: At least 18 years of age
117

Customer Service & Insides Sales Support Representative Resume Examples & Samples

  • He/she is the point of reference for customers for all types of commercial requests: solve complex, high impact problems
  • Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree
  • Good English and very good Dutch language capabilities
  • Minimum 2-3 years of (preferably electrical industry) customer service experience
  • Excellent Communication and Interpersonal Skills (Written and Verbal)
  • Maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude
118

Sales Support Representative Resume Examples & Samples

  • Maintain up-to-date knowledge of a complex portfolio of FDA regulated medical supplies/devices and remain current on competitors' product offerings to complete RFP/RFI and Cross-referencing competitors’ SKUs
  • Understand and utilize intricate contracts and pricing structures
  • Special projects (e.g. piloting new initiatives, account service calls, lead vetting, etc.)
  • Remain current on HYH Sales Methodologies and attend National and Regional Sales Meetings
  • Strong internal and external customer orientation
  • Bachelor’s degree with 3 years related experience, or 4+ years related experience in lieu of degree
  • Computer literacy and proficiency in Microsoft Office, particularly Excel, with the ability to quickly learn our internal systems
  • Persuasive skills
  • Innovative and resourceful
  • Strong Excel Skills
  • Salesforce.com familiarity
119

Maintenance Sales Support Representative Resume Examples & Samples

  • Develop ability to prospect, contact and set appointments with a minimum of 5 new potential clients a week to educate them about the benefits of going through the process of reducing their owning and operating cost through various different types of programs and services we offer
  • Learn to identify prospects in assigned market
  • Develop ability to close total annual weighted sales of greater than ten (10) times annual salary after completing appropriate sales training program
  • Assist the office with sales documentation so they can be set up in the ABM system
  • Assist in client customer care
  • Assist senior sales representatives with formulating and producing the various types of programs to present to the new potential clients
  • Assist in producing and presenting the results from the site survey to review with potential client
  • Learn to efficiently drive the ABM process in a timely manner to effectively sell one of the various programs to help the new potential client
  • Learn and understand, the programs ABM Building Solutions, LLC offers
  • Utilize Salesforce.com CRM to manage and report backlog and ongoing follow up
  • Respond in a professional, polite, and helpful manner when dealing with other staff and customers
  • Learn, understand, and comply with all Company and Customer policies
  • Participate in training directed at increasing job-related skills
  • Job duties may be modified at any time
120

DCG Inside Sales Support Representative With German Resume Examples & Samples

  • Solution Design / Configuration
  • At least 2-3 years experience in Customer Service service, back office or sales support is an advantage
  • Customer Satisfaction and Customer Escalation Management
  • Facilitation and collaboration skills
  • Must be a team player who is highly motivated & detail oriented
121

Internal Sales Support Representative Resume Examples & Samples

  • Submission of part number change requests and manage them through the cycle
  • Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process while interlocking with the pricing team and profit managers to ensure the customer is able to place order against valid contract
  • Interlock with logistics to ensure delivery requirements are met and understood by end-customer
  • Interlock with finance regarding approvals and credit note creation for returned goods
  • Support of other administrative tasks related to ad-hoc tasks to assist sales productivity
  • Within this role, you are asked to onboard new tasks & tools to help to increase sales facing time, look for efficiencies in our processes and tools (mainly CRM) and analyze main workload drivers to decrease manual work needed and thus increase ISSRs adoption of high volume tasks
  • Customer facing skills both by phone and e-mail (previous experience in a customer facing environment would be anadvantage)
  • Ability to quickly grasp complex systems, procedures
  • CRM application - nice to have
122

Print Sales Support Representative Resume Examples & Samples

  • Places orders through appropriate P&MS partners e.g. Staples Promotional Products, Non Stock Procurement, Digital Copy Facilities and Staples Retail
  • Keeps detailed status report of all jobs in production and estimated delivery
  • Follows up on all orders to assure delivery to customer as promised; follows up on customer concerns
  • Communicates with Account Manager team and Area Sales Manager daily on status and or issues related to production progress
  • Assist in project management on large complex solutions
  • Takes the lead on obtaining customer proof approval; troubleshoots and works with the customer and business partners to resolve and minimize common production obstacles
  • Orders samples for client review as needed
  • Provides recommendations to customers on how to utilize reorder services, best spend opportunities, etc
  • Provide timely updates to Area Sales Manager and Account Managers on task progress and completion
  • Pull daily reports utilizing salesforce.com as relates to daily/weekly sales productivity
  • Other duties, as assigned by the Team Manager or Area Sales Manager
  • Previous customer service experience and/or account management
  • Excellent verbal communication skills with customers, account managers, and other partners; strong telephone communication skills
  • Excellent written communication skills to professionally communicate with customers, account managers, and partners
  • Ability to develop relationships based on strong interpersonal communication skills and engagement
  • Ability to work under pressure of order deadlines regardless of interruptions
  • Demonstrated record of consistently good attendance/punctuality
  • Analytical and problem-solving skills
  • Previous copy and print in a sales or production environment
123

ECP Sales Support Representative Resume Examples & Samples

  • Provide support as required to Sales Executives and Managers in order to achieve aggressive new account acquisition and new account revenue goals
  • Serve as liaison with vendor card processor to assist during application submission, boarding, and POS deployment phases
  • Provide quality assurance in reviewing all merchant application submissions
  • Ensure Sales Execs are following proper procedure in application submission, including pricing and credit policy
  • Provide one-call resolution with regards to sales executive inquiries on products, services, policies & procedures, new account boarding, pricing, and other general inquiries
  • Assist Sales Execs as liaison with other KeyBank business units
  • Assist in managing escalated issues with Sales Execs
  • Ability to make decisions in a fast-paced environment
  • Assist with merchant renewals and re-pricing
  • Assist managers with general new account portfolio reporting and analytics
  • Assist with customized reporting delivery needed for large merchant clients
  • Assist in managing sales lead opportunities and reporting within CED referral system, including training, lead qualification, and enabling timely progression through all stages of the sales process
  • Provide other sales support as necessary
  • 2-Year or 4-Year degree preferred
  • 1-2 years of sales and or administrative experience, banking, business, or payments industry experience a plus
  • Strong analytical skills with the ability to quickly and creatively identify and resolve issues
  • Strong organizational & time management skills
  • High motivation and attention to detail
  • Ability to learn quickly and to work both independently and as part of a team toward the achievement of client and team goals
124

Inside Sales Support Representative With Hungarian Resume Examples & Samples

  • Creation of country-level system configurations (CTO)
  • Bid creation and Distribution to Lenovo Business Partners
  • Interlock with aligned Sales Rep to process Bid renewals – re-pricing/change of validity period – and manage them through the approval proces
  • Customer facing skills both by phone and e-mail (previous experience in a customer facing environment would be an advantage)
  • Would need to enjoy working with many cultural differences
  • Highly motivated individual
125

Sales Support Representative Resume Examples & Samples

  • 25% - Research and analyze customer discrepancies and issues to assist Sales and Sales Management in reaching a customer resolution
  • 25% - Work with other functions and manufacturers to coordinate, clarify and/or correct customer opportunities or resolutions in support of the Sales and Sales Management team
  • 20% - Run and Create customer support documents for Sales and Sales Management
  • 20% - Other administrative tasks as required
  • 5% - Distribute monthly and Quarterly reports to Sales and Sales Management
  • 5% - Coordinate with Corporate and National Account rollout announcements and supporting documents
126

Inside Sales Support Representative Resume Examples & Samples

  • Provide deskside technical support as well as telephone based support with and without remote-control tools
  • Troubleshooting of IT related problems from software to hardware, such Laptops, PCs, and Printers
  • Thorough troubleshooting and information gathering prior to escalating issues
  • Escalate unresolved calls to appropriate internal staff or third-party vendors
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Creating/maintaining user accounts, resetting passwords, creating groups etc
  • Arrange for external technical support where problems cannot be resolved in-house
  • Other duties as assigned by Technology Service department leadership
127

Sales Support Representative Resume Examples & Samples

  • Provides timely and accurate information to incoming customer order status and product knowledge requests
  • Processes customer orders/changes/returns according to established department policies and procedures
  • Works closely with the credit department to resolve disputed credit items
  • Proficient in Microsoft Office Suite. Knowledge of Salesforce a plus. Demonstrates ability to learn new systems quickly
  • Actively listens; clearly and effectively conveys information; uses professional telephone skills; demonstrates effective business writing skills; shows excellent grasp of grammar
  • Four year college degree from an accredited institution preferred
  • PC Proficiency
128

Regional Sales Support Representative Resume Examples & Samples

  • Primary role is to maintain market share at current accounts by delivering exceptional service through team driven directives and assist with product training needs within the region
  • Develop, maintain, and grow customer relationships within assigned accounts
  • Develop and enhance these relationships through routine customer visits, product demonstrations, educational programs, product in-services, and problem resolution
  • Document activities within the Customer Relationship Management (CRM) system
  • Work closely with the Sales Management team in evaluating business conditions and sales trends
  • Develop and implement a proactive plan that involves service and support with Sales Management
  • 2 - 5 years relevant business experience in B2B sales support; medical device industry experience/knowledge preferred
  • BA/BS in business discipline or equivalent experience
  • Demonstrated ability to develop and build strong customer relationships
  • Demonstrated ability to provide excellent service internally and externally
  • Experience using Salesforce (SFDC) or similar customer relationship management (CRM) platform
  • Excellence in all forms of communication with command of product and media presentations
  • Self-starter with proven leadership qualities
  • Motivated, execution and results focus with accountability for continuous improvement
  • Team player with strong work ethic and a can-do attitude
  • Ability to travel throughout territory as necessary to achieve results, with 75% travel expected
  • Strong personal computer skills and familiarity with Windows-based software (including MS Office)
  • All listed duties and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities
129

Sales Support Representative Resume Examples & Samples

  • Run and analyze bond portfolios through Bloomberg, Morningstar Tools, and BlackRock proprietary analytics
  • Expectations are to grow and develop in the role and progress to more senior positions on the US Retail Sales Desk
  • Ability to understand investment products and services, as well as general investment and securities concepts
130

Sales Support Representative Resume Examples & Samples

  • Contact potential customers via telephone in order to process and up-sell tentative orders that have been placed at retail locations, online partners, or through the company website
  • Apply all sales rules, to ensure the integrity of the sale
  • Extensive knowledge of and the ability to support all Charter Spectrum’s products and services including TV, Internet, and Phone
131

Wholesale Sales Support Representative Resume Examples & Samples

  • Assistance in the management of each territory's lead stream
  • Planning of projects with dealers and Wholesale staff
  • Coordinating shipping of our primary products
132

Services Sales Support Representative With German Resume Examples & Samples

  • Validation of terms and conditions
  • Contract Maintenance
  • Scope of work Preparation
  • Strong written and verbal English + German communication skills
  • Additional European language skills are an advantage
  • Strong ability to gather, analyze, monitor and document data
  • Exceptional interpersonal and relationship management skills
133

Sales Support Representative Resume Examples & Samples

  • Apply knowledge of all customer service systems, procedures, customers, products, and processes to perform more complex and diverse assignments in support of the day-to-day Sales Support effort
  • Manages the customer account set up process by obtaining legal entity name, address, contacts, pay from and ship to information, freight information, tax status, PO requirements, credit application, and special billing requirements, etc
  • Reviews and resolves invoice exception errors within the order to invoice process to ensure all monthly sales orders are processed for revenue recognition
  • Reviews and approves all customer credits and high dollar returns, ensuring accuracy and validity
  • Measures and monitors credits and returns root cause and establish procedures to reduce volume of activity. Provide feedback to Sales Support leads on areas of improvement
  • Creates standard operating procedures for new account set up, account maintenance, credits, returns, in-process error resolution, various electronic orders and specific national accounts
  • Work on cross-functional teams for continuous improvement, develop reporting on project work and interact on collaborative meetings and/or conference calls; maintain, update and organize all standard work physical files
  • Clean up and on-going maintenance of customer master database information
  • Receives, researches and resolves a variety of internal and external customer inquiries concerning account status. Initiates communications to external customers and internal personnel to resolve customer account discrepancies
  • Specialized National Account maintenance on customer website/portals, Ariba. Prepares and generates various scheduled and special reports, and participates in special projects relating to NA needs
  • Follow departmental phone script, and participate in ticket/project monitoring, review and coaching
  • Drives the MSC Culture throughout the company to ensure unity of purpose and fulfillment of MSC’s mission
  • Participates in special projects and performs additional duties as required
  • High School Diploma/GED required, Bachelor or associate degree preferred
  • Three to five years of customer service or customer facing experience preferred
  • Accounts Receivable, Credit & Collections, or Billing experience preferred
  • Exhibits customer focused behaviors such as building positive relationships and strives to understand customer’s needs
  • Strong ability to troubleshoot, problem-solve, perform research and analysis, and is extremely detail oriented
  • Relies on limited experience and one’s own judgment to plan and accomplish goals
  • Works under general supervision. A certain degree of creativity and latitude is required
  • Excellent oral and written communication and interpersonal skills
  • A positive approach and a willingness to learn coupled with the ability to work in a team environment
  • Industry and/or distribution experience preferred
  • Working knowledge of Microsoft Office software. Intermediate knowledge of Microsoft Excel
  • Job requires ability to read technical material and develop analysis and recommendations regarding same
134

Technical Customer Service & Inside Sales Support Representative Resume Examples & Samples

  • Fluent German Language Capabilities
  • Good English capabilities
  • Drive for results and collaborative style
  • Teamwork, networking and continuous learning skills
  • Adapting change and process improvements
  • Good organizational and computer skills required to manage and organize high volume and diverse transactions
135

Consumer Inside Sales Support Representative Resume Examples & Samples

  • Product setups for Web retailers
  • Manage rebates and claims for retailers
  • Creation of country-level system configurations
  • Web content audit
  • Detail oriented person
  • Deep knowledge of PC components
  • Analytical problem solving
136

Sales Support Representative Resume Examples & Samples

  • Central point of contact for designated Regional Field Sales, Sales Rep Organizations, and the customer
  • Provide accurate and timely responses to all Customer inquiries through issuance of quotations, proposals, correspondence, etc
  • Support all regional quote activity for all system applications (does not include Field Service opportunities such as spares, service agreements, standard upgrades, etc.)
  • Manage entire quotation/proposal process inclusive of development and obtaining applicable approvals
  • Host customer and distributor visits including development of agenda, product demonstrations and all related activities
  • Primary support / interface between internal organizations and Sales
  • Ensure accurate and timely updating of forecast data in CRM working closely with Regional Sales Team
  • Territories to be covered will be APAC, Europe, and U.S. Government CRAD (territories may change depending on demands of the business)
  • Support AS9100 Auditing through a thorough understanding of all AS9100 related and Departmental procedures
  • Provide CRM support through updating of all forecast data in conjunction with Field Sales
  • Provide post-order support by ensuring accuracy of matching between PO and quotation
  • Enable accurate product manufacturability through completion of any necessary process steps required of Sales in the transition from Quote/PO to Sales Order
  • Attend weekly System Allocation meetings providing feedback to Sales as applicable when delivery issues arise
  • Maintain customer contact information within CRM system
  • Develop and manage initiatives for process improvement
  • Understand status of performance to metrics and provide feedback on improvements in performance to standards and methods for improving efficiency
  • Continuous learning in commercial and technical understanding of products
  • Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct
  • Minimum of 5 years of practical Sales & Marketing experience
  • Strong understanding of MS Office tools and applications
  • Foreign Language proficiency a plus
  • Experience in Oracle Quoting and Order Management a plus
  • Experience with ERP System Quoting (Order Entry a plus)
  • Fast-paced office environment; requires significant use of telephone and computer >50%
  • Domestic travel required 5% Must travel internationally and be able to acquire all necessary travel documents
  • Self-starter with strong management and leadership skills
  • Have strong interpersonal and communications skills
  • Be capable of interacting positively with management and cross-functional peer teams
  • Be capable of explaining technical procedures in writing or verbally
  • Be capable of managing conflict
  • Possess the ability to work unsupervised and drive major projects to completion
  • Be capable of independent problem solving
  • Possess strong time management skills
  • Computer with Internet and Network Access
  • All applicable AS9100 and Departmental Sales Processes and applicable corporate processes
137

Sales Support Representative Resume Examples & Samples

  • Executes extensive development assignments/curriculum as part of an intentional development sales program (40%)
  • Covers open sales territories performing customer sales calls (30%)
  • Attends to customers during their visit to Batesville as part of the customer trip program (10%)
  • Performs customer presentations within the Customer Business Center environment (10%)
  • Assists in hosting customers at the Farm (dining) experience (5%)
  • Assists as needed with set up of state and national conventions (5%)
138

Sales Support Representative Resume Examples & Samples

  • Order packaging for eventually delivery of orders, including verifying credit, discount approvals, contracts and policies
  • Resolve Licensing issues
  • Outbound calling to Kofax Resellers (Silver and Gold Partners)
  • Assist Resellers with knowledge transfer
  • Lead assignment and follow up
  • Interact and Assist with various end user requests
  • Prepare Quotes and verify Configurations
  • Assist in temporary license activation issues
  • Provide information for RFP responses
  • Provide training and onboarding assistance for new hire Sales representatives and executives
  • Experience with ERP & CRM systems (AX database & SFDC in Kofax)
  • Strong mathematical aptitude
  • Bachelor Degree Preferred but not required
  • Effective PC skills, navigation, search functions and Outlook
  • Ability to interact and communicate with all levels of an organization both internally and externally
  • Ability to analyze and present data in a way that meets the needs of the recipient
  • Ability to thrive in a team environment or individually
  • Capable of handling multiple tasks and projects simultaneously
139

Senior Sales Support Representative Resume Examples & Samples

  • The Sales Support Specialist will support our Citrix Mid-Market Sales team which comprises of Field Sales Manager (FSM) and Inside Sales Representatives (ISR) in maintaining accurate CRM/Salesforce data related to their accounts and opportunities
  • Manages quoting and ordering process, including giving price quotations on standard products, checking order prices and quantities
  • Assists with the sales exception process and ensures orders are aligned with approved price exceptions
  • Assists with license transfers and conversion requests
  • Documents/Manages customer and partner requests and issues, track status and keeping relevant parties updated
  • Follows-through on CAR queries from sales and partners
  • Resolves or coordinates appropriate responses to customers, partners and Citrix teams independently (e.g. troubleshooting license activation issues); involves/escalates independently to other teams for more complex issues
  • Maintains customer files with sales contracts and other information
  • Utilizes CRM system and all necessary applications to manage and optimize sales all opportunities, correct licensing issues, merge records, track all sales stages of the opportunities, and update customer information (e.g. seat counts)
  • Provides specific reports to Citrix sales and management
  • Conducts User Acceptance Testing (UATs) for new tools and processes
  • Prepares and places demo appliance orders, tracks demo progress, organizes return, requests RMA
  • Delivers ad hoc trainings on Systems and Tools
  • Support sales teams
  • Support Citrix customer and associated partners and distributors
  • Team with FSM/PAM and Inside Sales to execute overall territory and account plans
  • Ability to effectively engage internally with Citrix teams and externally with our partner community and resolve issues independently
  • Ability to build relationships with Citrix team members and partner employees in various functions, being capable to work effectively within a virtual team, ensuring that all information is communicated completely and in a timely manner, and that the appropriate tools are used
  • Proven problem-solving skills, including making sound decisions within established guidelines
  • Exceptional detail-orientation and follow-through skills
  • Strong sense of urgency and deadline-orientation
  • Strong technology skills, including proficiency with MS Office applications (proven ability to manipulate data in Excel) as well as with CRM and ERP systems
  • Ability to leverage channel partners, Citrix sales and channel representatives to close deals
  • Understanding of the basic IT problems that Citrix products solve
  • Minimum of 3 years previous experience in Sales Support or in indirect Sales
  • Previous experience in a high-tech environment
  • Ability to independently resolve issues involving partner resources and Citrix employees in various functions and at different levels
  • Customer service-oriented
  • Highly proficient in Microsoft Outlook, Word and Excel
  • Highly proficient in Salesforce
  • Fluency in English and in the local language of the region to be supported
140

Sales Support Representative Resume Examples & Samples

  • Make outgoing client calls in support of the organization's sales requirements
  • Work on special projects for clients and sales force as needed
  • Attend Company, vendor, and publisher trainings and webinars, as directed
  • Build relationships with other departments and increase efficiencies where applicable
  • Prepare, manage and submit sales quotes accurately into the appropriate quote entry system
  • Research technical information on product requests and ensure access to procurement
  • Ensure all client purchase orders/credit card orders are entered, configured
  • Ensure contract compliance
  • Provide reporting for clients
  • Assist clients with their web accounts
  • Ensure correct and accurate order fulfillment
  • Follow-up on all open client returns in a timely manner
  • Follow through to make sure the replacement order (if applicable) is placed and shipped
  • Positive interaction with Customer Service /Purchasing on RA/Replacements
  • Keep sales force informed of any problems and final resolution of issue
  • Provide order status for client base
141

Sales Support Representative Resume Examples & Samples

  • Assist account manager in providing best-in-class service and customer relationship management for existing and new customer accounts
  • Handle routine customer inquiries and assist in providing business solutions as well as product and service information to customers
  • Assist with customer communications
  • Coordinate customer requirements with internal partners and distributors
  • Assist with proposal documents, as well as routine and ad-hoc reports
  • Provide backup customer support for the team as required
  • Develop and improve internal and external relationships through the identification and promotion of idea sharing, fostering team building and participating in the sales development process
  • Previous customer service or inside sales experience is an asset
  • Post-secondary education in business is preferred
  • Petroleum and commercial fuel industry knowledge is an asset
  • Computer skills in Microsoft Excel, PowerPoint and Word; experience with SAP or Business Warehouse is an asset
  • You are a collaborative individual who is passionate about results and has a customer service mindset
  • Strong social and communication skills, with an ability to earn trust with customers, distributors and others within the organization
  • Business insight, attention to detail and sound problem-solving skills
142

IPB Sales Support Representative English Resume Examples & Samples

  • Optimize every customer contact to assess additional customer needs and uncover additional sales opportunities
  • Prepare client correspondence for Sr. Relationship Managers and Financial Advisors, following Firm guidelines
  • Complies with Citi Personal Wealth Management and regulatory policies and procedures to ensure the safety and security of bank and customer assets
  • Perform ad-hoc duties assigned by Management (Managing agendas, appointment scheduling, bookings, confirmations, training new personnel and others)
  • Candidate must possess a positive attitude, and winning spirit. Must be articulate within the language requirements, and display a high degree of competency in communications, both oral and written
  • Bilingual English/Portuguese or other language depending on market assigned to
143

Master Overlay Sales Support Representative Resume Examples & Samples

  • Ability to identify, qualify, and drive services opportunities to closure
  • Consistently deliver aggressive service bookings, revenue and margin targets – commitment to the number and to deadlines
  • Assigned account penetration, account planning and opportunity management
  • Negotiate favorable pricing and business terms with customers by selling value and ROI
  • 5+ years’ direct and channel Enterprise Storage and/or Data-centric Services selling experience to large enterprises is a must
  • Ability to grow and scale upward with the company; first line management experience a plus
  • 5+ years’ direct and channel selling experience to large enterprises
  • Must be very comfortable in the “C” suite with a track record of closing six and seven figure services deals
  • Strong executive presence and polish
  • Thrives in a fast-paced, high growth, rapidly changing environment
  • Able to work independently and remotely from other members of your team and corporate
  • Relevant industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, cloud solutions and/or analytics
  • Use of CRM systems
  • Ability to exceed multi million dollar quotas with Storage and Data-Centric solutions
144

Inside BB Sales Support Representative Resume Examples & Samples

  • Manage relationships with key ReadyRefresh customer accounts (typically “B” and “C” class accounts) remotely
  • Execute sales strategies defined by Enterprise Support Center Leader
  • Field customer calls, and find the appropriate channel through which to address the customer inquiry
  • Maintain high levels of customer satisfaction
  • Collaborate with the Nestlé operating companies to execute joint customer efforts
  • Effectively sell-in new items, pricing, promotional programs, merchandising (POS and equipment), activities and programs that support Customer plans
  • Learn all facets of customer dynamics and use understanding to align on customer priorities
  • Proactively anticipate customer needs
  • Collaborate with peers to share best practices and strategies to drive customer satisfaction
  • Integrate with the B2B Marketing Center to align efforts and execute on Customer Plans
  • 5+ years of experience in sales, marketing, or customer service roles
  • Bachelor’s degree in business, marketing, or equivalent experienced preferred
  • Experience managing customer relationships, and providing a high-level of customer service
  • Experience with negotiation, preferably via telephone
  • Excellent written and verbal communication skills, particularly via telephone
  • Proven track record of consistently growing accounts’ business
  • Solid analytical and technical skills in MS Office and internal sales tools
  • "Team player" with demonstrated track record of collaboration of working with others to solve difficult problems and drive business improvement
  • “Self-starter” with a concrete ability to work autonomously
145

Specialist Professional Services Sales Support Representative Resume Examples & Samples

  • Quickly assimilate a given situation
  • Identify, customize and develop solution offerings
  • Articulate relevant customer value propositions with credibility
  • Evaluate differing commercial approaches
  • Work as a team, to close the deal
  • 5-10 Years PS sales experience
  • Prior experience in career as a value added Sales rep or SME Sales rep, where account
  • Control rests with field account executive
  • A proven track record in sales with an understanding of selling complex technology
  • Solutions
  • Prior experience driving £4M+ annual service bookings
  • Excellent information gathering skills at the client level, and communicating relevant
  • Details to the engineering team
  • Experience developing business solutions for clients and communicating them through
  • Design documents, written proposals and presentations
  • Minimum four year college degree in Business or related degree
146

Sales Support Representative Resume Examples & Samples

  • Demonstrate a fundamental understanding of Seal applications and types, a clear understanding of Seal Operating principles and failure models
  • Any other duties as directed by the department manager
  • Co-op or Intern experience as an Quoting Resource with an industrial equipment manufacturer is a plus
  • Have a high standard of written and spoken English as well as strong PC skills and experience with Microsoft Office tools
147

Inside Sales Support Representative Resume Examples & Samples

  • Process all warranty and policy claims
  • Process all failed EDI IDOC records into SAP
  • 5+ years experience in customer service/insides sales support
  • Proficiency in Microsoft Office products
  • Associate's degree preferred
  • Glassdoor
148

Tools Sales & Support Representative Resume Examples & Samples

  • Promote and Sell Tools & Consumables in a geographical area
  • Be part of Account team and customer interactions
  • Assess customers’ equipment performance and reliability via parts availability and service effectiveness to ultimately reduce operational costs for the Customer
  • Develop a sales and service plan for designated accounts or territory
  • Develop customer relationships that ensure customers remain loyal to Sandvik’s brands
  • Liaise between customers and Sandvik to ensure all warranty claims are settled in a timely fashion and are fast tracked as much as possible
  • Assess technical issues with all Sandvik products, and prepare/submit quotations for small to medium expenditure for the Account Manager
  • Assist with site dissemination of bulletins and alerts for all Sandvik products
  • Travel to customer sites and partnering with customers to provide solutions with respect to aftermarket Tools & Consumables
  • Coordinate product trials and testing as required to further expand the business value of “Premium Product - Premium Service - Competitive Price”
  • Monitor parts usage patterns and liaise with Inventory Controllers to ensure appropriate stock levels and stocked items
  • Achieve budgeted revenue
  • Ensure all accounts are operating within Sandvik trading terms
  • Conduct monthly reviews of account status, including but not limited to DSO and revenue
149

Sales Support Representative Resume Examples & Samples

  • Follow Corporate guidelines regarding pricing of parts and seals
  • 1 year of customer service in manufacturing or repair required, and inventory experience is highly valued
  • 3-5 years of customer service experience is preferred
150

Sales Support Representative Resume Examples & Samples

  • Order Entry for all Inside Sales Orders with 100% accuracy and efficiency
  • Provide team support with customer related issues
  • Handle internal/external customer escalations through to completion to ensure customer satisfaction
  • Navigate through Oracle11i, Access Control Engine (ACE), and Customer Relation Management (CRM)
  • Maintain accurate records of daily/monthly sales statistics
  • Return customer phone calls and emails with 1 -- 2 business hours
  • Proper phone etiquette and grammar during verbal conversations and also through written communications
  • Adhere to all company guidelines
  • Ability to build rapport via the telephone
  • Commitment to problem solving and resolution
  • Persistent in achieving goals
  • Ability to manage multiple projects effectively and meet completion deadlines
  • Demonstrate accuracy and thoroughness
  • Strong skills in Microsoft Office/PC (PowerPoint/Word/Excel/Outlook)
  • High School Graduate or equivalent
  • Accountable
151

Inside Sales Support Representative With German Resume Examples & Samples

  • Creation of country-level system configurations for both Desktops and Notebooks
  • Web Catalogue exports
  • Ability to work with various software packages (MS Office , Lotus)
  • Experience with Sales processes
152

Sales Support Representative Resume Examples & Samples

  • Provide dedicated support to Account Managers within the Sales Division
  • Lead and be the point of contact for assigned book of accounts
  • Assist in implementing new and existing account sales
  • Maintain and update internal databases with customer account information
  • Review customer contract requirements to ensure compliance and safety
  • Provide various reports to both internal and external customers as needed
  • Work closely with internal departments and service branches to address customer service needs
153

Sales Support Representative Resume Examples & Samples

  • Act as a liaison between account managers, clients and resellers
  • Create, update and maintain various databases, internal and external reports
  • Provide product pricing, comparison reports, conversion charts, marketing materials, etc
  • Recognize and resolve account issues in a timely fashion
  • Develop a general knowledge of client products
  • Process promotional rebates via credit memos and/or demand generation payments
  • Excellent communication skills and demonstrated aptitude for understanding account management
  • Ability to assist in problem solving and taking initiative in identifying corrective actions
  • Ability to interact well with individuals from many cross-functional teams
154

Sales Support Representative, Remote Resume Examples & Samples

  • Making initial calls in response to inquiries of product interest
  • Research marketing campaign help and follow-up calls for specific potential target groups
  • Customer relations follow-up of current clients
  • Various activities that would help increase sales base
  • High School diploma/GED required, Bachelor’s Degree preferred
  • A minimum of 2 years in a sales support role, experience in the education industry is highly preferred
  • Strong administrative and communication skills with the ability to identify all job-related duties within a team environment
  • Ability to enthusiastically function within a fast paced, entrepreneurial service and support culture
  • In- depth understanding of sales principles and customer service practices
  • Hands on experience with CRM systems, Salesforce experience preferred
  • Must be located in the Southern California areaRefer to a Friend
155

Sales Support Representative Resume Examples & Samples

  • Responsible for placing and monitoring orders submitted by fax or email
  • Responds to high-level sales support requests such as product availability, par levels, order completion, tracking shipments, order history, or any other customer concern
  • Monitors and supports orders placed in the field, communicates with distributor office managers or reps as needed to ensure order accuracy and availability
  • Manages internal controls such as product access, restrictions, back orders, par levels, etc
  • Use Enterprise Resource Planning/Manufacturing Resource Planning software programs to loan, receive, ship, issue and monitor inventory. May also require coordination with shipping companies
  • Schedules pick-ups and contacts 3rd party carriers to deliver product on time, as needed
  • Collaborate with departments across functions: supply chain, warehouse, and operations to fulfill orders
  • Follow directions closely and possess ownership/responsibility for tasks
  • Helps train on process for proper kit management and ensure field sales, office staff, and Independent Sales Agents are trained on systems and process
  • Develops and enhances product knowledge through training, webinars, learning modules, interaction and partnership with sales, marketing, sales training, med ed
  • Participates in group and project meetings as required
  • Serves as backup as needed for reception
  • Builds positive relationships and an arena of trust with distributors, office staff, sales representatives, sales management, and other internal business partners including operations, supply chain, marketing, finance, IT, etc
  • Performs duties in compliance with applicable regulations such as FDA, ISO, etc., or other standard company guidelines and practices
  • Participation in departmental 24 hour emergency “on-call” service is a requirement of this position
  • Strong Communication Skills – oral, written, inter-personal
  • Positive attitude and willingness to participate in a culture of superior service
  • Strong Customer Service orientation
  • Ability to handle difficult situations while remaining professional
  • Ability to use guidelines, scripts, or process maps to perform the job
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Demonstrated enthusiasm and willingness to learn
  • Strong communication skills, especially the ability to foster positive relationships with sales, distributors and other departments
  • SAP experience proficiency a plus
  • Certificate from college or technical school or 3-4+ years of related experience ]
  • Minimum of 2 years’ experience in logistics, supply chain, sales support or other technical field and/or inventory management
156

Inside Sales Support Representative Resume Examples & Samples

  • Strong working knowledge of MS Office skills especially Word, Excel and Outlook
  • Intermediate skill level of MS PowerPoint an advantage
  • SAP & Salesforce.com experience an advantage
  • Is expected to manage multiple priorities
  • High level of customer service
  • Good use of English Language
  • Have a high level of attention to detail
  • Follow a process, and interact with other functions including, product team, sales, pricing, fulfilment, and sales operations
  • Develop sales skills and understanding of sales processes, techniques and tools
  • Performs independently without supervision
  • Is proactive and acts quickly with a sense of urgency
157

Sales Support Representative Resume Examples & Samples

  • Overall administrative support for the Construction Sales Team
  • Work with various internal systems to effectively manage work, document activities and communicate as necessary
  • Work as a liaison between Sales and Credit, Manufacturing, Distribution, Manila, Sourcing, ETO, Master Data, and other internal teams
  • Coordinate all Contractor Services with internal and external resources. Act as main liaison with outside engineering firm
  • Review and interpret customer requirements including: specifications, drawing, purchase orders and other communications
  • Engage with customers as necessary to support the Sales Team and internal processes
  • Handle overflow inbound Construction line calls as needed
  • Maintain high level of customer service
  • Send professional correspondence and Sale, products, and services information
  • Ensure accuracy of orders, quotes, services requests, documents, and all communications
  • Process credits and replacements for Construction Account Managers
  • Customer Service needs for Construction TM’s (i.e. status updates on orders, answering clarifications yourself or calling the customer, etc)
  • Execute expedite requests for Construction TM’s
  • Serve as main point of contact/liaison between Construction Account Managers and other locations
  • Serve as liaison between Construction TM’s and Operations (manufacturing/distribution)
  • Coordinate Take-Off Services
  • Coordinate Special Packaging Requests
  • Review Bid Opportunities and coordinate with Order Entry
  • Miscellaneous requests from TM’s (i.e. samples, catalogs, etc)
  • Stay informed on current lead times/issues and ask about any big projects from the other sides of the business that can effect lead times on Construction products
  • A bachelors degree, associate degree or related work experience
  • Ability to work professionally, efficiently, and effectively in a team environment
  • Has excellent time management skills and can effectively multi-task
  • Outstanding oral, written and interpersonal communications
  • Ability to learn quickly and retain key knowledge of processes, policies and products
  • Problem solver with the ability to identify key issues and prioritize
  • Self-directed with a strong work ethic and high energy
  • Good computer and web navigation skills
  • Open to coaching
  • Proficiency in SAP, SalesForce and Microsoft programs
158

Sales Support Representative France Resume Examples & Samples

  • Manages Sales Agreements in CRM (check out existing quotes and compare pricing with previous offers, creates sales agreements & quotations, workflow release of Sales Agreements) and drives quote Follow-up calls with customers
  • Leads CRM Data Maintenance and clean-up and improvement for the region in close collaboration with local sales, including market and customer segmentation, marketing attributes and others. May contribute to the development or improvement of systems to effectively track or capture data
  • Administrative support to our sales forces (preparation of tender, reader maintenance contract, IOPQ validation process, customer questionnaire completion, monitoring and tracking of contract follow-up and renewals, meeting preparation, travel arrangements…) and Marketing Organization (notifications, campaigns, special offerings,…)
  • Responsible for Reservation Management and follow-up in close collaboration with sales. Check existing, expired and delinquent reserves. Deliver weekly reporting to sales to manage process and costs
  • Assists sales organization and SST in providing technical and administrative product information, distributes literature and product sheets to customers and distributors
  • Responsible for various pre- and post-sales activities (assisting customers on the phone, being the interface between customers and any internal department for technical problem solving or product complaints that may require troubleshooting assistance, manage MSDS distribution to customers in close alignments with local sales)
  • Arranges product demonstrations and enters sample orders in our CRM system
  • Maintains prices in SAP for country price lists, specific customized price lists, freight, dry ice and maintain customized platforms on line with updated catalogs (Ariba, Sciquest, Science Warehouse, Amici…). Ensure follow up and renewal with sales team for the customer contracts and marketing for the country price lists
  • Responsible for CRM lead entry for the French territory within the predefined timeframe
159

Sales Support Representative Resume Examples & Samples

  • Point of contact for assigned Sales Reps and Region Managers
  • Assist in the sales cycle from initial inquiry to close of business
  • Point of contact for inbound inquiries, providing prospect with product information, marketing materials and samples
  • Work directly with authorized Distributor’s Inside Sales Departments to provide product solutions and price quotes
  • Generate new sales opportunities from phone & email inquiries
  • Generate and submit sales documentation for Sales Reps (Quotes, Relationship Forms, GPO lookup)
  • Manage vendor credentialing process with various credentialing companies
  • Act as liaison for internal & external sales communication
  • Proficient in Excel, Word and Outlook
  • High School diploma or equivalent required; Bachelor’s degree from an accredited college or university is preferred
  • Minimum 2 years of experience in sales, preferably in medical device industry
160

Sales Support Representative Resume Examples & Samples

  • Serves as a primary resource for sales and account management teams to understand content/product offerings, sales process, business policies, commissions, order processing, credits, promotions, incentives and procedures and assists in problem solving all issues
  • When necessary and appropriate, communicates pricing and product information to customers directly
  • Consults with management on the effect of policies and procedures on business goals and assists in developing and implementing policy and procedure changes in a fair and consistent manner
  • Completes administrative tasks as directed by Sales Operations management, which may include reviewing customer facing collateral material
  • Maintains and enhances internal Sales related systems and customer data
  • Collaborate closely with Customer Admin, Customer Service and Global Customer Operations team to process orders (draft contracts, permission clients, invoice customers) and solve any customers issues (billing, technical etc)
  • Serves as a consultant on best practices and knowledge sharing related to new products and promotions
  • May provide logistical support for national and regional sales meetings and other events as needed
  • Language skills: Fluent English required; Russian required
  • Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings
  • Strong communication skills (written, oral, presentation)
  • Ability to troubleshoot and make appropriate decisions based on knowledge of business objectives
  • Ability to work in a team environment as well as independently with minimum supervision Working knowledge of business systems
161

Sales Support Representative Resume Examples & Samples

  • Provide direct support to customers and the outside sales team by leading the internal quotation process for assigned account opportunities. Coordinate and prepare technical quotations utilizing sales and data manuals, catalogs, and product brochures, as well as input from various functional departments. Maintain responsibility for ensuring that all elements of the quotation process are completed accurately and on-time, including all technical and commercial elements, terms and conditions reviews, sales approval processes, and customer documentation requests. Participate in the customer negotiation process as required, including commercial and technical negotiations. Ensure maximum profitability and order success rate are achieved and business risk is minimized
  • Manage the orders generated and processed by you as they progress through the Raleigh site. Review customer purchase orders to confirm compliance with quoted pricing, delivery, and terms of sale, and ensure that all required order elements are accurately entered into the ERP system and are processed in accordance with site procedures and instructions in addition to regulatory codes and trade compliance policies. Collaborate with other teams and functional departments to ensure the timely and accurate completion of all internal and customer-facing actions, submittals, and approvals necessary to support the order delivery and payment schedules. This includes, but is not limited to, the release of quality plans and bills of material, execution and submittal of all documentation and software required by the contract, management of customer inspections and hold points, on-time shipment of hardware and processing of all progress payment and final invoices, bonds, and other activities required to ensure timely cash receipts. Lead and participate in a positive and proactive manner in order to break bottlenecks on critical path items and ensure that the order activities stay on schedule. Maintain ownership for these orders throughout the entire order life-cycle, including final cash collection as required
  • Lead the complaint reporting and RMA processes for assigned customers in order to drive customer satisfaction through the effective correction and resolution of customer concerns. Provide leadership within the site to ensure concerns are addressed accurately and in a timely manner
  • Maintain your office environment to ensure it is free of clutter, clean, professional, and well-organized. Develop and maintain effective relationships with customers, suppliers, and the Raleigh team and portray a professional image at all times. Be supportive of co-workers and display a willingness to help others within the organization beyond the normal bounds of your immediate responsibilities
  • Prefer 2-5 years of experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts
  • Experience in pricing, contract review and ERP administration recommended
  • Demonstrated success in influencing people through effective collaboration, problem-solving and relational engagement
  • Experience with customer relationship management, ideally in the power generation and utility industries
  • Must demonstrate effective verbal and written communication skills, with strong competence in professional and accurate use of language. Clarity and confidence with relational communication is desired
  • High proficiency in the Microsoft Office suite of products
162

Customer Sales Support Representative Resume Examples & Samples

  • Actively promote/sell parts, tools and service to support customers in alignment with their needs by identifying and following up on opportunities to convert to sales; being pro-active on backlog management; initiating pro-active calls to understand fleet status and concerns
  • Escalates criticality 1 orders/inquiries to the regional Machine Emergency Response team and keep customer informed of progress
  • Regularly review Key Performance Indicators and take corrective action where required
  • Stays current on industry developments, competitive offerings and issues affecting sales and customers and communicate to relevant functions/stakeholders
  • Maintain working knowledge of products and their functions for their respective customer groups
  • Attend and participate in relevant stakeholder meetings/activities e.g. price reviews, budget preparation, tender preparation, account planning, sales meetings etc
  • Takes responsibility for personal development and enhancement of skills
  • Ensures that all activities are carried out in accordance with Sandvik’s core values and current policies and procedures
  • Liaise with Logistics and Inventory Controllers to ensure appropriate stock levels and stocked items
  • Expedite customer orders and actions from backlog reports
  • Follow up & coordinate with supply chain network on outstanding items
  • Identify new delivery sequences & info - send to data stewards
  • Identify new leads & delivery sequences and coordinate updated systems information
  • Performs other related duties as assigned by manager
  • Post-secondary education, preferably in Business related field
163

Customer Service & Sales Support Representative Resume Examples & Samples

  • Support Inside and Outside Sales with overall sales strategy by partnering with the Sales Team on existing and new accounts
  • Responsible for all aspects of customer order management including quoting, entering, expediting, and modifying customer orders
  • Respond to customer inquiries, needs, and complaints
  • Resolve accounts receivable discrepancies and manage customer product returns
  • Sharing of any interaction and involvement with customers that might require the Inside and/or Outside Sales attention
  • Conduct conference calls/meetings with the Sales Team and management reviewing customer satisfaction, account performance levels, and leaner processing methods
  • Maintain level of product knowledge, order management system, and Oracle
  • Promote teamwork and One KEMET culture
  • 3-5 years customer service experience and/or AS degree in business
  • Achieve and maintain rapport with customers and provide them with unparalleled service
  • Possess strong interpersonal and communication skills, both verbal and written, as well as strong organizational and planning skills
  • Possess analytical ability to provide optimal price quotes and lean inventory management
  • Must be able to multitask in fast paced environment and capable of working independently with minimal direction
  • Experience and ability to excel working in team environment
  • Analyze problems and determine solutions
  • Broad knowledge of business administration
  • Convey positive, competitive, and self-motivated attitude
  • Fluent in English and Spanish preferred
  • Experience in the electronics industry a plus
164

Sales Support Representative Resume Examples & Samples

  • Major emphasis on providing strong relationship building, telephone support, and conscientious customer service
  • Provide callers with accurate information pertaining to the company's line of Medicare-related products and services
  • Trouble shoot and research answers to questions
  • Handle a variety of short and long-term assignments that may include analysis of competing products, tracking or handling of new business, recruiting of new agents, and preparing and distributing communications; and manage incoming sales telephone calls
  • Complies with all guidelines established by the Centers for Medicare and Medicaid (CMS) and guidelines set forth by other regulatory agencies, where applicable, and defined in the Universal American Corporate and department policies
  • And all other duties assigned by the manager and/or supervisor
  • Problem solving skills with the ability to look for root causes and implementable, workable solutions
  • Interpersonal skills with the ability to work in a fast-paced environment and participate as an independent contributor with little supervision or as an active team member depending on the situation and needs
  • Must have a track record of producing work that is highly accurate, demonstrates attention to detail, and reflects well on the organization
  • Bachelor's degree in marketing, business, or communications preferred
  • Minimum 1 year experience in marketing, customer service, and/or sales experience
  • Demonstrated experience working with customers on the phone
  • Insurance industry experience preferred
  • Knowledge of Medicare, Medicare Advantage, and Medicare Prescription Drug Plans preferred
  • Familiarity with FACETs systems a plus
  • Personal computer experience should include working with Microsoft Word, Excel, PowerPoint, Access and Outlook at the intermediate level at a minimum
165

Specialist Professional Services Sales Support Representative Resume Examples & Samples

  • Work with the account teams to define and sell services and solutions engagements to the customer, both directly and as part of the Hitachi customer-facing team
  • By developing an understanding of the customer’s business and information systems environment, identify and qualify additional sources of revenue for GSS solutions and services
  • Enable and explain the services portfolio and the solutions development engagement model to customers and internal Hitachi account teams
  • Be an evangelist for the “solutions sales” approach. Work with account teams to enhance their approach to maximise deal size and services opportunities
  • Work with the account team and practice principals to plan and implement a programme of account management activity to ensure the most effective support for solutions and services opportunities
  • Develop appropriate customer relationships to establish the strategic IT and other needs of the customer and how they can be satisfied by Hitachi solutions offerings, sustain good business relationships over the longer solution sales cycle
  • Work with the account team and the customer to build a business case to help the customer justify an investment in Hitachi services and solutions
  • Ensure each project has a proper Statement of Work that defines what will be delivered, when and how. Where appropriate, review services estimates and quotations, resource plans and timescale commitments
  • Ensure accuracy, completeness, profitability and deliverability of all aspects of services bids
  • Where appropriate, assist the account team in the development and production of responses to RFIs and RFPs
  • Identify the resources required to deliver the customer project and either engage these directly or agree these resources with a solutions and services delivery manager or Practice Manager
  • Identify key decision makers and those who influence at all levels within the account and build effective relationships using, where appropriate, Hitachi Account Team, Practice Principal and other management resources
  • Work with the Account Team and Practice Principal to ensure the delivery of solutions to customer is in line with agreed project plans. Ensure the customer expectation is managed in the most professional manner
  • Ensure that services projects are profitably bid for and services revenues properly booked
  • Maintain up-to-date knowledge of all Hitachi services, lead and organize resource for service portfolio localization and marketing awareness, plan service GTM strategy and execution - whether developed by Global Services Development or locally
  • Liaise with APAC solutions and services representatives on issues and activities pertaining to the development and delivery of Hitachi services
  • Achieve Professional and Managed Services ( remove this, Weiping) Revenue Attainment Quota’s
166

Inside Sales & Support Representative Resume Examples & Samples

  • Minimum of 1 year sales experience, preferably inside sales or B2B
  • Minimum of 1 year experience in sales support or customer support
  • Performance driven and results oriented
  • Self-motivated—able to work independently to achieve Certiport and individual sales goals
167

Sales Support Representative Resume Examples & Samples

  • Route contracts for signature, provided appropriate legal and finance approvals are in place, and return them to customers
  • Upload contracts to Salesforce.com
  • Archive and upload contracts to billing portals; archive and file contracts
  • Answer email queries from Sales, Sales Operations, Finance, Legal, and other teams
  • Deal with partner agreements and follow-up with customers that have not returned contracts
  • Engage on regional and global projects to support process improvements
  • Support the Finance Director in administrative tasks
  • Ability to work on your own in a fast-paced environment supporting multiple areas of the business
  • Good attention to detail; excellent written and verbal communication skills
  • Excellent organizational and planning skills
  • Ability to communicate across all levels of management
  • Ability to simplify information for all areas of the business to understand
  • Database experience or experience with any related customer relationship management (CRM) tool (e.g., Salesforce.com)
  • Experience with Microsoft Office or an open source equivalent
  • Background in legal studies or as a legal secretary
  • Legal or business studies qualification is a plus
  • Language skills in German or French are a plus
168

Administrative Sales Support Representative Resume Examples & Samples

  • 6 months experience in an administrative role
  • Ability to work on problems of limited scope. Able to follow defined procedures and practices with little deviation
  • Basic communication and interpersonal skills
  • Basic knowledge of company policies and procedures
  • Basic knowledge of Microsoft Office programs; previous experience with WORD, Outlook, and Adobe preferred
  • Able to handle confidential information
  • Provides administrative support by preparing information for contracts
  • Creates contracts and handles customer inquiries
  • Coordinates internal and external activities required to ensure product delivery with high quality, low cost products and services
  • Processes signed license agreements and addendums
  • Generates software, hardware, or information for contracts
  • Answers telephone, conveys messages, and performs miscellaneous duties
  • Answers routine questions about products, services, and order status
169

Key Account Sales Support Representative Resume Examples & Samples

  • Provide troubleshooting assistance for customer orders, account statuses and relevant problems
  • Support Technical Business Development/Data Operations Director in order processing and logistics
  • Develop and monitor performance indicators
  • Manage sales tracking tools and report on important information
  • Keep record of sales trends
  • Review pending orders and specific customers requests to ensure excellent customer experience
  • Suggest sales process improvements
  • Investigate customer's problems and find solutions
  • Initiate, develop and nurture supplier relationships
  • Maintain contacts and communications with suppliers to meet customer expectations
  • Resolve complaints and order issues
  • Compile and print reports on overall customer satisfaction
  • Isolate and identify areas of improvement
  • Proven work experience as a Sales support specialist or Sales support associate
  • Hands on experience with ERP and CRM systems
  • Proficiency with MS Office Suite, particularly MS Excel
  • BS degree in Marketing or associates degree in relevant field a plus
  • Knowledge of customer service and satisfaction norms and practices
  • Bachelors degree or higher highly recommended
170

Contact Center Sales Support Representative Resume Examples & Samples

  • Professionally handle incoming customer inquiries
  • Professionally respond to or appropriately escalate inbound email inquiries
  • Thoroughly and effectively gather details needed to fulfill customer needs
  • Maintain a balance between company policy and customer and store associates
  • Focus on meeting and exceeding team and individual performance metrics to drive results
  • Supports phone queues during peak times, or as needed, to ensure service levels are achieved
  • Reviews team and individual metrics, service levels and other performance indicators and executes on actions to improve performance
  • Minimum of 1-2 years of experience in high volume fast paced contact center with chat experience and /or e-commerce hub
  • Ability to communicate effectively in writing with proper grammar, and have a history of strong results
  • Must have customer service experience and demonstrate strong customer service skills
  • Must have a highly developed sense of integrity and commitment to customer satisfaction
  • Strong affinity or in depth knowledge of the automotive field preferred
  • Strong negotiation, interpersonal, written and oral communications skills
  • Must have advanced computer skills (MS Word, Excel, and Outlook)
  • An understanding of call center metrics and technologies is preferred
  • Willingness to work a flexible schedule to include weekends, possible holidays and occasional overtime when needed
171

Master Overlay Sales Support Representative Resume Examples & Samples

  • Ability to identify, qualify, and drive services opportunities to closure - with a focus on “As a Service” offerings, Managed Service offerings, and traditional service offerings and annuity based offerings
  • Ability to build value innovation through solution selling and create new markets within HDS’ current client base or new targeted accounts
  • Relevant experience in any of the following: IT systems, enterprise or infrastructure management, outsourcing management services, cloud services, clients’ business application stack, security, cloud solutions and/or analytics
  • Ability to understand current market trends
  • Ability to identify client key cooperate objectives and align those objectives to a solution-based strategy and/or service offering
  • Ability to exceed multi-million dollar quotas with Storage and Data-Centric solutions
  • Possess a track record of success and knowledge with prospects and customers in the defined territory
172

Inside Sales Support Representative Resume Examples & Samples

  • 3-5 years Customer Service, Supply Chain, or Account Management experience
  • Strong understanding of Manufacturing and Retailer supply chains
  • Superior analytical abilities
  • Detail oriented, good data management skills
  • Ability to multi-task and effectively manage time and resources
  • Decision Quality - Ability to think outside the box to provide first contact/call resolution
  • Professional Demeanour with Approachability and Likeability
  • Strong relationship building & interpersonal skills, Demonstrated Teamwork skills
  • High Learning Agility - adaptability and flexibility while in a state of constant change
  • Extensive knowledge of CHEP departmental responsibilities
  • Technical User of BW, SAP, Siebel, Portfolio Plus
  • Intermediate MS Office skills (Outlook, Word, Excel, Power Point)
  • Demonstration and proven abilities working in a Matrix Environment
  • Continuous improvement mindset
173

Sales Support Representative Resume Examples & Samples

  • Inbound/outbound customer calls
  • Report creation – MS Excel
  • Lead Assignment
  • Answer customer billing questions
  • Research address changes and update all databases involved
  • Order Entry
  • Other office tasks/projects as needed
  • Interact with other departments: Sales Reps, Accounting, Order Fulfillment, Customer Support
174

Print Sales Support Representative Resume Examples & Samples

  • Communicates with Account Consultant team and Area Sales Manager daily on status and or issues related to production progress
  • Provide timely updates to Area Sales Manager and Account Consultants on task progress and completion
  • Print experience preferred
175

Sop-sales Support Representative Resume Examples & Samples

  • Work with Genesys Field Sales and Solution Consulting teams to identify appropriate licensing, functionality and equipment to prepare specific quotes for presentation to customer while utilizing Salesforce.com
  • Work with Genesys Legal team to prepare necessary contracts, trial agreements, and other legal documents for customer sales
  • Coordinate product demonstrations for field sales both in person and online with customers
  • Assist field sales with coordination with Professional Services Organization to provide quotes for services to customers as part of overall solution proposal
  • Prepare and finalize order requirements and submit sales bookings in the order system
  • Review pending orders and specific customers requests to ensure excellent customer service and customer experience
  • Special projects as directed by Sales and Sales Operations management
176

National Sales Support Representative Resume Examples & Samples

  • Work from one of two Paychex centers in Rochester or Phoenix executing national lead generation
  • Develop rapport and evaluate the business owner/decision maker's Human Capital Management needs, determining which products are appropriate and referring to internal partners as needed
  • Establish Paychex's position in the marketplace as a quality nationwide payroll and human resource service provider by effectively presenting product offerings and benefits
  • Contact current or prospective clients to present products and services and create qualified leads for sales representatives
  • Ensure the current or prospective client meets lead quality parameters
  • Schedule appointments utilizing multiple communication channels (phone, email, marketing campaigns)
  • Achieve daily production quotas pertaining to dials and leads
  • Build and maintain an organized database of prospective clients for market research by tracking business information from potential clients
177

Sales Support Representative Resume Examples & Samples

  • 1) Taking Inbound Phone Queue Calls from Business Partners
  • 2) Responding to E-Mails and Chats from Business Partners
  • 3) Motivating unauthorized resellers to become authorized Business Partners
  • 4) Focusing on Customer Service and Satisfaction
  • 5) Sharing Business Partner Programs and Product Knowledge with business Partners
  • 6) Troubleshooting issues and Problem Resolution
  • 7) Possibility of making outbound calls to prospective partners
  • Sales Support Experience
  • Strong ability to work with Customers/Business Partners
  • Organizational skills/detailed-oriented
178

Sales Support Representative Resume Examples & Samples

  • Good computer skills and excellent phone skills are required
  • Knowledge of Sales Force contact management software is a plus
  • Good communication skills required
  • HS diploma required, college preferred
179

Sales Support Representative Resume Examples & Samples

  • ​ ​ Associate or Bachelor degree in a related discipline preferred
  • Minimum of 5-7 years of experience in order management and sales reporting, preferably in a multi-national public company
  • Excellent analytical skills, comprehension, and problem solving skills required
  • Strong people, interpersonal and cross-functional skills are vital due to constant coordination with employees working in other disciplines over which there is no direct authority
  • Project management or process implementation experience a plus
  • Intermediate technical ability required
180

Dedicated Sales Support Representative Resume Examples & Samples

  • Assisting Executive, Senior Executive and Presidential Account Managers in the day to day fulfillment of orders and resolving customer service issues on assigned accounts
  • Minimizing problem order situations by proactively following up on order processing and customer service issues for resolution
  • Fluency in Word and Excel. Knowledge of JD Edwards
  • Ability to be flexible, multi-task and be able to remain 'in control' during stressful sitiations
  • Ability to make decisions in the absence of the Account Manager and assess priorities on an ongoing basis
  • Previous sales/customer service experience
  • High customer service orientation, good follow up and organization skills
181

Sales Support Representative Resume Examples & Samples

  • 90% Sales Support
  • Support multiple market segments within the NOAM Inside Sales Team, working with multiple territory managers, Teachers, Organization administrators, product lines and territories
  • Receive inbound calls from Teachers needing assistance with training, or onboarding
  • Provide customer solutions and presentations including online webinar trainings – on the phone and occasionally in person
  • Recognize sales opportunities and work with assigned Sales reps to ensure these opportunities are adequately vetted
  • Overcome objections and resolve concerns
  • Support accounts, their assessment, training and certification programs and companywide sales initiatives
  • Minimum of 1 year sales support or customer support experience
  • Minimum 6 months experience presenting and trainings groups and individuals
  • 1 year experience with Webex, Join.Me or similar systems highly preferred
  • 1 year experience with Salesforce or similar CRMs highly preferred
  • Work well under sales pressure
182

Sales Support Representative Resume Examples & Samples

  • Assist Account Managers with entering information to Saleforce CRM; ensure accuracy and timeliness of inputs
  • Perform Salesforce CRM data audits; ensure all data is up to date, accurate and in compliance
  • Provide information and support for RFP/RFQ/RFI requests
  • Participate in lead registration process; call and confirm registration facts
  • Accompany Account Managers to customer meetings; actively participate in meeting
  • Assist with sales, conversion and up-sell campaigns; manage email distributions and participate in phone campaigns
  • Assist with OnBase sales classes and reseller/customer visits
  • Provide direct support and coaching to customers/partners; operate as their liaison to Hyland resources
  • Work as a liaison between Account Manager and Order Processors to resolve question or issues related to client invoices or billing questions
  • Complete self-directed training plan which includes modules on solution selling, OnBase products and solutions, and Hyland operational processes
  • Bachelor�s degree
  • Proficient in Microsoft Windows and Office
  • Self-motivated with the ability to manage projects independently to completion
  • Good collaboration skills, applied successfully within team as well as with other areas
  • Up to 25% travel time required
  • Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
183

Sales & Support Representative Resume Examples & Samples

  • Work cross-functionally with sales team, distribution clients, and central services departments (IT, customer service, operations, inventory, etc.) to resolve and improve operational needs and department processes
  • Point person to troubleshoot all gift account retail sales operations
  • Assists with the integration of new IPS publishers into the Gift Sales program
  • Generates and organizes sales reports and analysis for sales team
  • Implements and streamlines processes for new client publisher onboarding
  • Works with outside reps and directly with customers to answer inquires and resolve operational needs
  • Acts as expert on internal and vendor systems, including rep training and troubleshooting issues
  • Assists in departmental presentations, special projects and sales meeting preparation as needed
  • Assists with production of Gift Book Catalog, creates / edits / maintains sales kits, presentation materials, and product samples for reps and sales team assuring materials are up-to-date and accurate and available
  • Bachelor's degree or year for year experience
  • 2 years of sales and/or customer service experience
184

Sales Support Representative Resume Examples & Samples

  • Working with the HDS local teams in order to prepare all the necessary documentation and pricing for the deals and electronic auctions
  • Focusing on the delivery of all necessary information to the customer procurement departments
  • Working with the local teams as well as with local operations in order to help gather all the necessary documentation to process the deals
  • Customer certifications and homologations on customer requirements terms
  • Historical/certified pricing analysis and management for procurement departments request
  • Customer support on administrative/sales tasks
  • Coordinates activities with the GAM and the GTAM on a regular basis
  • Centralize all the documentation and its consolidation around the customers in each Country Region
  • Revise, confirm and edit the mentioned documentation prior to presenting to the correspondent Purchasing department of each client
  • Proactive wait for feedback from client and adjust any requirements prior to the client publishing the Bids electronically
  • Participate actively in the Bids; if successful, participate in their P.O (Purchase order) request/s with each of the local customer teams
  • Collaborate in all Certification processes related to Pricing within the Purchasing department
  • Manage all internal communications with the local teams of both clients
  • Working with the customer on the necessary documents for certifications/homologations
  • Experience in Business Management or related field
  • Excellent communication (verbal, written) and interpersonal skills. Must be able to communicate at all levels of an organization
  • Languages desired: fluency in written and spoken English and Spanish
  • Strong sales and telephone skills
  • 3 years minimum Inside Software sales experience and order processing
  • Excellent computer skills, particularly with PowerPoint, Excel and Webex
185

Senior Technical Sales Support Representative Resume Examples & Samples

  • Provides pre- and post- sale technical support for Commercial End-User Customers
  • Collaborates with CAM to prepare and deliver product demonstrations and training (includes participation in trade shows, dealer meetings and sales meetings)
  • Everages industry knowledge and experience to identify competitive technical advantages and recommend appropriate solutions
186

Inside Sales Support Representative Resume Examples & Samples

  • Act as a technical advisor for resolving customer challenges related to a given product, software, service lines via phone/email/webchat et
  • Drive customer loyalty through quality of service, improved value and through a high performance culture
  • Actively contribute to the effective organization and daily delivery of all aspects of the technical support tasks through various resources - people, process and technology
  • Provide assistance to sales functions across EMEA and external customers in areas such as technical assistance, warranty, repair/calibration request, commissioning, product changes or returns
  • Resolves problems by applying established policies, procedures and tactics
  • Proactively act as expert team member for customers to carry out and identify solutions to standard and non-standard task/queries
  • Contribute to knowledge sharing sessions within and outside of team to adapt best practices at BSC Budapest
  • Contribute to secure customer satisfaction, reduce customer effort and achieve cycle time/cost improvements through team-based problem solving
  • Strong French an English capabilities
  • 2-3 year of professional Customer Service experience / Helpdesk / Support
  • In depth knowledge of computerized order management processes, SAP and/or ORACLE BPCS, CRM or similar experiences
  • Strong analytical skills required to enter, document and manage orders and customer issues
  • Strong Customer Service Skills accompanied by Customer focused mindset
  • Demonstrated ability to take ownership of assignments, projects
  • Ability to apply project management methodologies and strategies to reduce potential project risk throughout the duration of the project lifecycle
  • Drive for results and collaborative style
  • Build and maintain positive customer, Business partner relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude
187

Sales Support Representative Resume Examples & Samples

  • Support our network of Business Development Managers and agents as needed with technical support, quotations, project management, photometric requests, information gathering and coordination with engineering team
  • Assist Sales Support Manager in assembling financial reporting and sales data
  • Minimum 5 years sales or customer service experience
188

Sales Support Representative Resume Examples & Samples

  • Supports the local Territory Manager in providing professional representation for a given territory, which may include training for dealer management and support personnel concerning financial merchandising, and ongoing financing programs
  • Initiates and develops customer relations through explaining initial quotations to customers, collecting customer credit information, answering technical questions, evaluating and attempting to meet competitive offerings, and obtaining final customer acceptance of quotations
  • Maintains CRM system (Salesforce.com) and supplies new forecast information to management for inclusion in departmental reporting
  • Assists Territory Manager in the monitoring of economic activity for the territory, and reports equipment market trends and competitive financial offerings to management
  • Assists in promoting insurance services to Caterpillar dealers
  • Supports the local Territory Manager in demonstrating how financing and insurance can be sold as a complete package to meet customer needs
  • Participates in accomplishment of continuous improvement objectives for the department
  • Strong organisation and prioritisation skills
  • Computer literate with experience of Microsoft
  • Team player but also able to work under own initiative
  • Flexible approach to working hours
  • Experience demonstrating strong customer focus
  • University education with finance focus
  • Previous experience with Salesforce.com
189

Sales & Support Representative Resume Examples & Samples

  • Point person to troubleshoot all national account retail sales operations
  • Assist with the integration of new IPS publishers
  • Generate and organize sales reports and analysis for sales team
  • Implement and streamline processes as needed
  • Coordinate title projections for department by working closely with sales reps to ensure publishers have timely projections in order to set print runs
  • Work with client management, reps, customers and publishers to answer inquires and resolve operational needs
  • Maintains client publisher distribution rights grid
  • Assists in departmental presentations, special projects and monthly sales meeting preparation
190

Engine Sales Support Representative Resume Examples & Samples

  • Maintain replacement engine database
  • Enter purchase orders into BMS
  • Maintain purchase order files
  • Receive serialized inventory and enter into BMS
  • Invoice direct engine shipments
  • Maintain customer invoice files
  • Complete and upload product registration information
  • Copy and distribute weekly order board
  • Order and maintain after treatment parts orders spreadsheet
  • Provide sales support to engine group
  • Run and distribute monthly inventory reports
  • Assist in maintaining CUJO database
  • Proficient in Microsoft Office: Word, Excel, Access and PowerPoint
  • Working knowledge of outside sales techniques/skills
  • Possess complete knowledge of branch and Company operations and policies
  • Must comply with safety rules and regulations and apply them to daily work routines for personal safety
191

Sales Support Representative Resume Examples & Samples

  • Qualified to a minimum of HND within a relevant category or at least 5 years’ experience within a sales environment
  • Working knowledge of Microsoft Office packages
  • Working knowledge of integrated business systems (EFACS)
  • Ability to work from own initiative
192

Inside Sales Support Representative With French Resume Examples & Samples

  • Creation of country-level system configurations (CTO) for several countries
  • Submit part number change requests and manage them through the cycle
  • Ability to quickly grasp complex systems, procedures etc
  • Advance filtering in excel
  • PC Literacy, PC components,
193

Global Sales Support Representative Resume Examples & Samples

  • Act as Customer Service Representative to support Field Sales Team, customers, business units and planning
  • Act as point of contact between the field sales and factories, supporting distributors and representatives
  • Align with internal teams and support logistic concepts
  • Order Management i.e. Backlog confirmation / Reschedule, Shipment expedite/notification, RMA
  • Coordinate customer visits in the Fab
  • At least degree as qualified industrial clerk, degree in business administration or similar studies is preferred
  • Experience in Customer Service position (in the field of semiconductor industry is preferred) incl. customer interaction
  • Strong interpersonal, verbal and written communication skills
  • Able to solve problems effectively for the benefit of all parties
  • Able to multi-task and manage time efficiently
  • Proficient in Microsoft Office (specifically Excel and PowerPoint)
  • Professional, accurate and dependable way of working
  • Fluent in English (written and oral)
194

Sales Support Representative Resume Examples & Samples

  • Act as the liaison between sales and the rest of the organization
  • Build sustainable relationships of trust with sales and customers
  • Oversee all aspects of jobs from order entry through shipment
  • Consult with customers as needed, researching and resolving customer problems, and recommending modifications to the product or processes to ensure a timely and quality product
  • Facilitate getting estimates and quotes for sales representatives
  • Verify job accuracy on the production work order received from job planning
  • Monitor progress of job through completion to keep sales informed of status, to solicit and resolve inquiries or issues, and obtain approvals
  • Determine resources, supplies, materials, and/or equipment needed for job order
  • Complete Purchase Order Requisitions, as needed, for outside services relating to jobs
  • 3 to 5 years of experience in customer service or account management
  • Experience managing projects from inception to completion
  • Experience in one or more of the following: printing or manufacturing environment, job planning, estimating or scheduling
  • Ability to perform work that is varied and complex in nature
  • Superb written and oral communication skills
  • Ability to establish and maintain long-term relationships with key decision makers
  • Excellent computer skills, including Microsoft Office products
  • Outstanding problem-solving and exceptional organizational skills
  • Ability to manage multiple tasks and projects
195

CLC Sales Support Representative Resume Examples & Samples

  • Partner with the branches to schedule closing appointments. Ensure client and branch representative are well informed of all approval conditions to guarantee quick turnaround and satisfied clients
  • Order loan documents
  • Faxing and e-mailing
  • Preparing and mailing customer correspondence
  • One year cross sell and/or direct sales experience
  • Knowledge of Microsoft Office utilities, including Word & Excel
  • Associate or Bachelors Degree
  • Knowledge of Financial Products
196

Sales Support Representative Resume Examples & Samples

  • Provide input to and develop quotes for customer configuration requirements
  • Develop customer quotes and pricing based on customer technology and platform requirements
  • Coordinate all phases of customer support during the configuration to pricing process and report on customer needs in order to provide company sales and technical teams with the necessary feedback in order to win new business
  • Review and respond to customer orders and feedback to ensure excellent customer service and customer experience throughout the sales and support process
  • Act as a customer technical consultant and proactively recommend changes to technology, platforms and configurations in order to provide customers with the optimal solution to meet their technology needs and requirements
  • Recommends changes, configurations or products to fulfill customer requirements
  • Review and report on statements of work, specifications, Terms and Conditions, PO's and other customer requirements
  • Tracks Company performance with the customers and reconciles differences*
  • Perform tasks and transactions per established Company Policies and Procedures
  • Participate in driving continuous improvement through constructive feedback of corporate systems
  • Other tasks as assigned by Management
  • 4 year college degree with an enthusiasm for technology technical backgrounds supporting electrical engineering, computer science a plus
  • Minimum 4 years' experience in Sales Operations Support/Customer Service experience
  • Must have professional demeanor; be detail oriented dependable, flexible, and able to multi-task in a fast paced environment with strong follow up skills
  • Excellent oral and written communication skills required for interaction with customers as well as vendors and company personnel in addition to outstanding organizational and time management abilities
197

Sales Support Representative Resume Examples & Samples

  • Provide input to and develop quotes for customer configuration requirements
  • Develop customer quotes and pricing based on customer technology and platform requirements
  • Coordinate all phases of customer support during the configuration to pricing process and report on customer needs in order to provide company sales and technical teams with the necessary feedback in order to win new business
  • Review and respond to customer orders and feedback to ensure excellent customer service and customer experience throughout the sales and support process
  • Act as a customer technical consultant and proactively recommend changes to technology, platforms and configurations in order to provide customers with the optimal solution to meet their technology needs and requirements
198

Sales Support Representative Resume Examples & Samples

  • Overall administrative support for the Sales Team
  • Customer Service needs for AM’s (i.e. status updates on orders, answering clarifications yourself or calling the customer, etc)
  • Execute expedite requests for AM’s
  • Miscellaneous requests from AM’s (i.e. samples, catalogs, etc)
  • Order and quote entry
  • Good oral, written and interpersonal communications
199

Customer Sales & Support Representative Resume Examples & Samples

  • Assist customers with product specific technical support and navigating company’s website, via email and telephone. Direct complex technical issues to appropriate company personnel (e.g. Technical Services Representatives, Inside Technical Sales Managers, Director of Technical Sales & Customer Service, or other appropriate person / department)
  • Input customer orders into online ordering system in compliance with company policy; remaining watchful for anomalies, new customer orders, and duplicate customer profiles or promotions and upon review release orders to the distribution department for shipping
  • Answer calls from the Direct Inward Dial (DID) and rotation
  • Perform routine account related transactions, such as release of backordered product, account and database maintenance
  • Uphold highest level of customer service including thorough understanding of procedures and processes
  • Communicate to sales personnel with information related to new customers and/or large orders in their respective territories
  • Develop advanced product knowledge and regularly attend product training sessions on existing and new product lines and competitors’ product lines to maintain a current and technical understanding of all products
  • Assist IT Department with proofreading and beta testing new aspects of the online order entry system
  • Assist Technical Services and Inside Technical Sales Representatives as needed
  • Personable, friendly and able to deal effectively with customers and manage multiple priorities
  • Assertive, confident and able to work with minimal supervision
  • Intuitive and detail oriented, with excellent follow-up skills
  • Proficient in MS Word, Excel and Outlook
200

Sales Support Representative Resume Examples & Samples

  • May require a bachelor's degree or its equivalent and 2-4 years of related experience Excellent written, oral and presentation skills
  • Ability to work proactively with account managers and other third party representatives Organization and time management skills
  • Customer-driven to successfully support account managers remotely Self-motivated, creative, and flexible
  • Consistently meet commitments and exhibit a high level of integrity Phone-based sales support and/or customer service experience Proficient in MS Office, Internet, Excel, Outlook and Web tools
  • Ability to proactively investigate and resolve, or timely escalate any issues within all assigned responsibilities
201

Inside Sales Support Representative Resume Examples & Samples

  • Effectively manages customer accounts using SAP for order entry through the fulfillment process
  • Monitor inventory levels and age using MS Excel, serving as the intermediary whenever appropriate between sales management and the customer
  • Maintain effective, strong relationships with sales, customers and mill support team through well developed verbal and written skills
  • Facilitate customer inquiries regarding product line, established pricing, policies and procedures, as well as other general company information
  • Facilitate communication between customer and field sales representatives to include inquiries regarding special pricing and deviations from standard policies and practices
  • Understand dynamic credit situations for assigned customer accounts, acting as the intermediary between Glatfelter Credit Manager and customer
  • Ensure accurate customer specification file for assigned accounts
  • Manage the documentation process for order fulfillment, from inquiry to order and delivery to invoice, ensuring accuracy and customer satisfaction
  • Proactively solicits sales from established accounts through outbound calls and emails
  • Understand complaint issues for assigned accounts and facilitate the process
  • Effectively resolve controversial service issues in a positive, professional manner