Support Center Representative Resume Samples

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MJ
M Jacobs
Mason
Jacobs
201 Krystel Land
Chicago
IL
+1 (555) 350 6692
201 Krystel Land
Chicago
IL
Phone
p +1 (555) 350 6692
Experience Experience
New York, NY
Support Center Representative
New York, NY
Glover-Langworth
New York, NY
Support Center Representative
  • Presenting district summaries to District Team Managers and Area Field Managers with recommendations based on completed investigations
  • Take call offs, document situation, notify local management, and assist in filling post
  • Perform introduction and deployment of new applications in the Production Test and Production Environments as agreed
  • Raise requests that are outside of the Application Operation scope to the Application Operation Delivery Manager for resolution
  • Establishing relationships with multiple stakeholders, both internal and external
  • Assist with “Customer Connect Initiative”
  • Perform Level 2 support based on generic and basic troubleshooting instructions for in-scope applications
Houston, TX
Field Support Center Representative
Houston, TX
Sanford Inc
Houston, TX
Field Support Center Representative
  • Dispatches service technicians, installers, and other technical persons to remedy service problems using Work Force Management tools, phones and other technologies
  • Monitors field technician’s locations and routes throughout the day. Clears/closes technician and installer jobs and adds equipment or services to customer accounts as necessary
  • Maintains database and system accuracy by ensuring that customer account records reflect the work completed in the field each day
  • Contacts customers to verify schedule date and time as necessary
  • Reschedules missed appointments as quickly as possible at a time convenient for the customer
  • Handles routine dispatch calls and carries out fundamental customer service tasks
  • Basic working knowledge of networking, routers and hubs along with wireless network configuration and phone provisioning
present
Dallas, TX
Technical Support Center Representative
Dallas, TX
Kautzer, Weissnat and Reynolds
present
Dallas, TX
Technical Support Center Representative
present
  • Using a knowledge management system respond to requests for assistance for end users
  • Create/Modify/Delete user accounts
  • Log all service desk contacts (calls, chats, web requests) within the incident management tool
  • Document all troubleshooting steps and resolution activities within the incident management tool
  • Ticket Follow-Up: Daily monitoring and action of individual queues
  • Proper assignment of tickets (ticket coding and ‘assign to’ groups)
  • Compliance for CGI IS/IT Policy and well as CGI Code of Ethics
Education Education
Bachelor’s Degree in Customer Service
Bachelor’s Degree in Customer Service
University of Kentucky
Bachelor’s Degree in Customer Service
Skills Skills
  • Should have very strong experience and working knowledge of different Custom Application products
  • Investment in key partnership with universities, government and private sector groups which has resulted in IBM having a key influencing role in Nova Scotia’s ICT industry, especially in talent development
  • We are very focused on continuous skill development – staff training is our third largest annual Centre investment. Employees are immersed in a culture of learning and constant growth
  • The CIC NS is one of IBM’s highest performing delivery centres worldwide – for retention, client satisfaction and utilization. Our employees are empowered to stay and grow within IBM
  • In-depth knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
  • Strong telephone and interpersonal skills
  • At least 1 year experience Visual Studio, Visual Basic, Visual C, C#, OOP
  • Analytical thinking (to be able to identify root cause of a problem - logs and code analysis/debugging)
  • Ability to handle difficult customer calls
  • Should have strong communication and interpersonal skill
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8 Support Center Representative resume templates

1

Support Center Representative Resume Examples & Samples

  • Bachelor's Degree
  • At least 1 year experience in call center related, BPO experience
  • English: Basic knowledge
2

Support Center Representative With English Resume Examples & Samples

  • Initial point of contact handling inbound calls from a wide variety of sources such as the customer directly, IBM customer engineers and company specific helpdesks
  • Dealing with several different internal departments/persons on a daily basis such as IBM Account Managers and Customer Relations in order to achieve a swift and satisfactory resolution to customer issues
  • Confirmation of Warranty and Maintenance Claims using various databases and tools
  • Working within a fast paced environment while achieving high levels of accuracy with the information provided by the customer themselves
  • Handling inbound calls
  • Constant monitoring and management of electronic queues to achieve speedy responses/resolutions within given customer SLAs
  • Communicating with customers and internal representatives as required
3

Support Center Representative Resume Examples & Samples

  • At least 1 year experience Visual Studio, Visual Basic, Visual C, C#, OOP
  • At least 1 year experience in Linux, Unix, SQL, scripting (ksh, bash, etc.)
  • At least 1 year experience with technical support (technical or business processes) or programming
  • Analytical thinking (to be able to identify root cause of a problem - logs and code analysis/debugging)
  • Delphi
4

Technician Support Center Representative Resume Examples & Samples

  • Takes inbound calls from technicians who are in the customer's home attempting to fulfill an order when a modification has been either requested by the customer or determined necessary by the technician. Speaks with the customer to ensure they understand any billing and/or equipment charges as well as any agreement changes that result from the work order modification. Modifies the work order to align it with the changes being performed by the technician as agreed to by the customer
  • Ask technician and customer questions regarding order modification and actively listen for responses for the purpose of validating data and ensuring customer needs are met. Simultaneously navigate and update various on-line tools to assist in problem-solving and updating customer's account
  • Assist customers with equipment needs such as upgrading equipment as customers upgrade services. Ensure programming selected supports equipment selected and balances the needs of the customers with the right business decisions
  • Prevent unnecessary cancellations by resolving customer issues and working toward same-day resolution, following company policies and considering business needs while also promoting the best possible customer experience
  • Professionally handle incoming customer escalations and ensure that issues are resolved both promptly and accurately. Follow up with DIRECTV Home Services technicians and/or local offices as needed to resolve customer issues
  • Input data and write comments into various computer systems in order to track information on customer calls
  • Provide basic technical and billing support to customers
  • Resolve customer issues with-in established guidelines and policies and with intent of a "First Call Resolution."
  • Determine when a call or certain decisions need to be escalated for further review or approval
  • Work in a team environment by supporting and assisting other team members as required
  • Perform required job functions while maintaining individual performance standards (as described in Path to Success) and site specific performance standards such as meeting or exceeding site service level goals
  • Stay up-to-date on all communications, processes, procedures and general Dispatch center information in order to better assist the customer and to ensure Dispatcher is in compliance with latest processes
  • Attend training as required whether classroom or on-the-job training
  • Proactively provide recommendations to workflow, processes, procedures and other aspects of the job which could benefit the customer, the site and or individual performance
  • Daily duties will flex based on business needs. TSCR2 may work in multiple call types. May perform other related duties and responsibilities as assigned and/or required
5

Support Center Representative Resume Examples & Samples

  • Administration, maintenance, troubleshooting and incident resolution, if required in cooperation with the Client or 3rd party suppliers
  • Perform Level 2 support based on generic and basic troubleshooting instructions for in-scope applications
  • Redirect application incidents that requiring further Level 2 and Level 3 support to client or other applicable 3rd party provider
  • Monitor integrations between applications and redirect failed transfer to the client or other applicable 3rd party provider for resolution
  • Maintain and update Level 2 support instructions for the applications
  • Maintain and update descriptions for security and backup/restore procedures for the applications
  • Follow internal procedures and processes
  • Raise requests that are outside of the Application Operation scope to the Application Operation Delivery Manager for resolution
  • Advise client regarding software set up and configurations
  • Plan, coordinate, and assist the technical implementation of new applications in the Production Test and Production Environments
  • When required, install new applications in Citrix
  • Perform Early Life support for new applications as agreed
  • Perform operational introduction based on agreed pre-requisites and requirements for the new Applications
  • Perform introduction and deployment of new applications in the Production Test and Production Environments as agreed
  • At least 2 years experience in technical support (technical or business processes)
  • At least 2 years experience in Windows Server 2008 R2 / 2012, MS SQL Server, Microsoft IIS
  • At least 1 year experience in Microsoft BizTalk 2009 / 2010 (basic administration skills - ability to learn)
6

Technician Support Center Representative Resume Examples & Samples

  • Commitment to paid training period - 3 weeks, Monday - Friday, 8 am to 4:30 pm
  • Hours of operation: Sun. – Sat. 5am to 9pm, including holidays. Availability to work all shifts, including nights and weekends
  • Overtime may also be required based on the needs of the business
  • At least 2 years of customer service and/or sales experience, 1+ year of Dispatch experience preferred
  • Results oriented individual that can meet or exceed performance standards
  • Confident decision-maker, task prioritization and efficient time management practices
  • Ability to build rapport, show empathy and engage with customers
  • Persuasive and friendly customer communication with the goal of maintaining upgrades and confidently resolving customer issues
7

Support Center Representative Resume Examples & Samples

  • Proven experience with application support in Linux/Unix/Windows environment
  • Scripting: vbscript, cscript
  • Application/web server: Glassfish, Apache, IIS
  • Rational database skills (Oracle 12)
  • Strong troubleshooting and problem solving skills
  • Working experience in a dynamic environment with access to broad range of Systems: Windows, Unix or Linux
  • Language required
  • English intermediate
  • German intermediate
  • Linux environment
  • Oracle
8

Support Center Representative With English Resume Examples & Samples

  • Excellent Customer care/soft skills
  • Proficiency in the English language: verbal, written and comprehension
  • Proficient typing skills - usually minimum typing skills is 35 words/minute
9

Support Center Representative Resume Examples & Samples

  • Basic experience in technical support (technical or business processes)
  • Basic experience in Windows Server 2008 R2 / 2012, MS SQL Server, Microsoft IIS
  • Basic experience in Microsoft BizTalk 2009 / 2010 (basic administration skills - ability to learn)
10

Support Center Representative Resume Examples & Samples

  • Perform 3rd level support for Delphi Applications from Financial Services
  • Problem solving, code analysis (debugging) and identification of the root-causes
  • Work closely with 2nd level support and with maintenance team,
  • Follow the ITIL processes for Support Services Continuously discover, evaluate, and implement new technologies to maximize development efficiency
  • Share your knowledge actively with your colleagues
  • At least 1 year experience in working with at least one of the following Systems: Unix, Solaris or Linux
  • At least 1 year experience in database (Oracle)
  • Programming skills (Visual Basic, Visual C, C##, or any other Object Oriented Programming languages)
  • Delphi programming skills it is a high plus
  • Linux, Unix, SQL, scripting (ksh, bash,..etc)
  • Experience with technical support (technical or business processes) or programming (development)
  • Technical background (studies in Computer Science, programming )
  • Customer facing (to be able to communicate in such a manner that is understandable to the end customer )
11

Support Center Representative Resume Examples & Samples

  • Diagnose causes for interruptions in processing
  • Operate the computer and take corrective action as defined in operating instructions
  • Notify Shift Supervisor of equipment or program malfunctions
  • Perform housekeeping of Computer Room and equipment
  • Filing of all problem reporting forms, daily job-run-sheet and report checklist
  • Attend to Users/Branches requests and problems
  • Others, as and when any related jobs assign
  • Tag to DC Manager yearly Goals and Objectives which changes yearly
  • To operate and control the computer equipment by means of a peripheral console device
  • To prepare the computer system for processing under the direction of the Shift Supervisor and operate the equipment for the completion of a scheduled program run
  • Basic computer knowledge
  • Freshgraduated / At least 1 - 2 years experience in Data Center
12

Sales Support Center Representative Resume Examples & Samples

  • Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions
  • Practices first call resolution with internal and external customers; improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems
  • Supports the organization's quality program(s)
  • Minimum of three (3) years customer service and/or sales experience
  • Experienced with cross-functional project participation
  • Possesses exceptional customer service competencies
  • Ability to work in a high volume rapidly changing environment
  • Strong Active Listening skills
  • PC literate, including Microsoft Office products and 3M Customer Service systems
  • Prefers to stay busy with a full workload and enjoys meeting challenges
  • Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlin
13

Support Center Representative Resume Examples & Samples

  • Identify unscheduled shifts prior to shift start time and insure that post is filled
  • Take call offs, document situation, notify local management, and assist in filling post
  • Respond to emergency situations by contacting appropriate personnel and documenting with incident reports
  • Respond to alarm calls by dispatching appropriate personnel and documenting calls so that it will be billed properly
  • Train/retrain officers on call in procedure
  • Handles local office calls during normal office hours and transfers calls to appropriate personnel
  • Keeps supervisor informed of significant issues
  • The ability to navigate a web-based system and type while assisting callers is required
  • Able to work in a fast paced environment
  • Ability to multi-task with accuracy
14

Application Support Center Representative Resume Examples & Samples

  • Provide support of various software applications, operations, and processes to a diverse client base and internal employees
  • Use internal Help Desk trouble ticketing application to log, track, and escalate user issues, including
  • Associate degree or higher in Healthcare, Business Management, Information Technology, or equivalent experience
  • Professional with excellent communication, analysis, and time management skills
  • Detail-oriented with strong organizational and multi-tasking skills
  • Experience in customer service and/or software support
  • Understanding of software applications and application-related database structure, file systems, and administrative concepts
  • Proficient in Microsoft Office
  • Experience in supporting Internet and PC applications preferred
  • Knowledge of medical billing and experience with medical billing software preferred
15

Patient Support Center Representative Resume Examples & Samples

  • Logically assist MAPD patients as needed
  • Schedule appointments for all incoming calls based on provider calendars
  • Make patients aware of any prior balances
  • Reschedule missed appointments
  • Coordinate with clinical staff for triaging purposes
  • Coordinate with the Case Management Department on all Medicare Advantage patient hospital follow-up
  • Assist check-out with available follow-up appointments
  • Work daily task bucket for all assigned categories, following provider directions
  • When scheduling new patient appointments, verify insurance and complete all required fields in the quick view of the EMR
  • Keeps supervisor/lead informed of problems or opportunities within the department
  • May send all deceased patient notifications to Telecommunications Supervisor
  • May work and manage delegated risk list for offices
  • Two years customer service experience, medical office preferred
  • Must have good organizational skills, effective communication skills, and possess the ability to work independently and part of a team
  • Ability to logically think and determine the next step to pursue when dealing with customer phone calls and needs
  • Possess professional characteristics of organization, computer literacy, and the ability to multi-task and problem solve
  • Must also be able to work at an efficient pace to meet the demands of the business
16

Patient Support Center Representative Resume Examples & Samples

  • Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate
  • Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and/or document patient issues
  • Exchanges complex and sensitive information with internal and external customers while acting as a patient advocate
  • Recognizes financial, medical and legal risks based on data collected during customer interactions and follows appropriate procedures
  • Answers customer calls to address inquiries and concerns within set productivity guidelines. Accesses Language Line for non-English patients as needed
  • Resolves a wide variety of customer service issues
  • Utilizes HCP systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, TARs
  • Utilizes customer service module
  • Utilizes resource center and relevant websites
  • Translates oral information into concise and accurate written documentation per guidelines
  • Assists new or potential members in the choice of PCP and supplies general information about medical group
  • Pages clinicians and assists Telehealth Nurses as necessary (e.g., arranging DME, transportation and HH)
  • Data enters PCP changes into the system and processes paperwork as necessary
  • Completes end-of-shift report and communicates information to the next shift operations
  • Accesses language line for non-English patients as needed
  • Understands the roles and responsibilities of HCP internal departments
  • Manages own work queues within set productivity guidelines
  • Demonstrates customer service-oriented behavior at all times
  • Must pass Patient Support Center screening test
  • Proficient in Microsoft applications (Word, Excel)
  • Ability to type 35-40 wpm
  • Excellent verbal and written English communication skills
  • Excellent telephone skills and telephone etiquette
  • Ability to handle difficult customer situations in a positive manner
17

Support Center Representative Resume Examples & Samples

  • The CIC NS is one of IBM’s highest performing delivery centres worldwide – for retention, client satisfaction and utilization. Our employees are empowered to stay and grow within IBM
  • More than 100 of our employees received promotion in 2015 alone. Structured career development programs are helping us grow our future leaders from within
  • We are very focused on continuous skill development – staff training is our third largest annual Centre investment. Employees are immersed in a culture of learning and constant growth
  • Investment in key partnership with universities, government and private sector groups which has resulted in IBM having a key influencing role in Nova Scotia’s ICT industry, especially in talent development
  • Minimum of 4-7 years of experience in HCCS using Genesys application
  • Excellent people management skills
  • Excellent organizational skills to track, monitor, and report testing progress
  • Detail oriented multi-tasker with ability to prioritize and manage conflicting demands to targeted deadlines
  • Must have Canada Secret Security Clearance
18

Support Center Representative Resume Examples & Samples

  • Should have very strong experience and working knowledge of different Custom Application products
  • Should have very strong experience of one or more applications for maintenance and support
  • Should have strong communication and interpersonal skill
  • Experience of Custom Application products
19

Support Center Representative nd & rd Shift Positions Available Resume Examples & Samples

  • Identify scheduled shifts where officer has failed to log in/out and take appropriate action to get post covered or office signed out
  • Based on above, adjust schedules to reflect what happened in real time
  • Create attendance exception record based on changes to schedules where appropriate
  • Receive after hours call forwarding from all AlliedBarton offices and take appropriate action
  • Monitor safety check calls and respond appropriately
  • Give feedback to account managers, by way of notes in schedules or e-mails, on anything that needs to be corrected, at their accounts, with their employees, or with their site schedules
  • Assist with “Temporary Sales Initiative” by taking after hours temporary sales calls, gathering required information, and immediately contacting temporary sales representative
  • Assist with “Customer Connect Initiative”
  • Education required: HS Diploma
  • Outstanding customer service skills with a pleasant, professional phone manner
20

Technical Support Center Representative Resume Examples & Samples

  • Using a knowledge management system respond to requests for assistance for end users
  • Research reported incidents using available information resources
  • Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools)
  • Diagnose troubleshoot & resolve technical issues
  • Incidents reported are related to
  • PC Hardware
  • Printer
  • Software
  • Application (SAP, Office, etc.)
  • Email
  • Internet / Intranet
  • LAN/WAN
  • Phone
  • Create/Modify/Delete user accounts
  • Log all service desk contacts (calls, chats, web requests) within the incident management tool
  • Document all troubleshooting steps and resolution activities within the incident management tool
  • Follow standard help desk procedures
  • Assign non-resolved incidents or service requests to the appropriate support team
  • Proper assignment of tickets (ticket coding and ‘assign to’ groups)
  • Ticket Follow-Up: Daily monitoring and action of individual queues
  • Identify and escalate incidents requiring urgent attention and action
  • Adherence to schedule / compliance for attendance
  • Compliance for CGI IS/IT Policy and well as CGI Code of Ethics
  • Certificate or graduation from a technology based institution focusing on computer systems, electronics and/or IP technologies preferred
  • Must be able to successfully complete a government background investigation within a set time determined by the Government
  • Help Desk/IT Services
21

Patient Support Center Representative, Lead Resume Examples & Samples

  • Performs all duties of a Patient Support Representative
  • Takes escalated, high priority calls and difficult cases
  • Monitors ACD queue relative to productivity and call volume
  • Supervises department workflow in the absence of management
  • Mentors Representatives according to production and quality standards
  • Participates in committees and projects as assigned
  • Proficient in Microsoft applications (Word and Excel / Access and PowerPoint preferred)
  • Working knowledge of general office duties
  • Ability to work in rotating shifts
  • Customer service-oriented
  • Ability to transfer knowledge and mentor staff with diverse learning styles
  • Ability to demonstrate active listening skills
  • Ability to maintain composure in a challenging situation
  • Organized, detail-oriented and task-oriented
  • Ability to multi-task and be flexible
  • Ability to work in fast-paced, team-oriented environment
  • Self-motivated and team player
  • Bilingual preferred (English/Spanish, English/Chinese, English/Korean, etc.)
22

Field Support Center Representative Resume Examples & Samples

  • Dispatches service technicians, installers, and other technical persons to remedy service problems using Work Force Management tools, phones and other technologies
  • Operates CRT/computer to review customer account information and inputs appropriate data regarding reschedule dates, service changes and trouble call information
  • Monitors field technician’s locations and routes throughout the day. Clears/closes technician and installer jobs and adds equipment or services to customer accounts as necessary
  • Maintains database and system accuracy by ensuring that customer account records reflect the work completed in the field each day
  • Provide technical support for field staff on a wide range of Cable/HSD/Phone provisioning and support situations
  • Contacts customers to verify schedule date and time as necessary
  • Reschedules missed appointments as quickly as possible at a time convenient for the customer
  • Compiles, maintains and prepares various required operational reports, logs and files
  • Demonstrates ability to learn and execute company service policies, procedures and properly utilize and manage dispatch tools to complete each job
  • Handles routine dispatch calls and carries out fundamental customer service tasks
  • Ability to perform routine dispatching functions, such as answering telephone
  • Mature judgment and the ability to relate well with other people
  • Must have excellent verbal and written communication skills including good grammar and a well-modulated speaking voice
  • Able to provide clear and easily understood instructions (in English) over the phone and/or in writing
  • Strong customer service skills coupled with a working knowledge of Operating systems, computer hardware and modem configuration and installation
  • Basic working knowledge of networking, routers and hubs along with wireless network configuration and phone provisioning
  • Able to operate computer systems / CRT as needed
  • Ability to type and operate standard office machines and computers
  • Must be punctual and able to maintain good attendance
  • Knowledge of Microsoft Windows and Microsoft Office (Works/Word, Outlook, Excel)
  • Ability to work well in a high stress and volume environment
  • Able to work in an office environment
  • Able to sit for long periods of time at a computer terminal
  • 1-2 years prior work experience in customer facing role or in technical role preferred; not required
  • Customer Service or Field Technician experience is a plus; but not required
  • Associates or College Degree; Trade School or equivalent preferred
23

Support Center Representative Resume Examples & Samples

  • Supporting district operations and all district staff
  • Presenting district summaries to District Team Managers and Area Field Managers with recommendations based on completed investigations
  • Ensuring operational excellence in all areas by partnering with field management
  • Providing coaching and training to part-time Reps for compliance in IVR, Call Reports, Training, etc
  • Ensuring any client and/or customer concerns are solved effectively and promptly
  • Forecasting scheduling needs and ensuring sufficient scheduling to meet client demand
  • Coaching Reps to execute their job responsibilities
  • Serves as point of contact for Account Sales Representatives in regards to scheduling and other operational elements
24

Support Center Representative Resume Examples & Samples

  • Four or more years of experience in a customer service position
  • In-depth knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
  • Ability to handle difficult customer calls
  • Effective selling and referral skills
  • Ability to identify and resolve/escalate problems
  • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
25

Vmware Partner Support Center Representative Gs-cs Resume Examples & Samples

  • Ability to stay calm, cool, and collected when dealing with difficult situations
  • Self-motivated in a cross-functional, fast-paced and dynamic environment
  • Proficient with MS Office Suite
  • Fluent in English, other languages an advantage
26

pr Temporary Support Center Representative Resume Examples & Samples

  • Professionally and accurately responds to written (case management system) and oral (phone calls) inquiries from employees, retirees, and family members regarding benefits and Annual Enrollment, concerns, and status updates/changes
  • Accurately documents detailed information regarding interactions when required within the case management system
  • Quickly and accurately resolves cases in professional, sensitive, customer-focused manner in accordance with company policies and procedures. Meets or exceeds key performance indicators of the role
  • Escalates complex cases, in accordance with and as defined by HR/PR Support Center practice, with appropriate and complete documentation on work performed to date
  • Interfaces with internal and external resources to furnish or obtain information with the goal of first call resolution
  • Coaches’ employees, retirees, and families on how to use the Human Resources and Payroll self-service technology and makes referrals to outside vendors or other resources as appropriate
  • Submits fulfillment requests as and when required
  • Discerns opportunities to improve knowledge base and overall processes
  • Must be flexible within hours of operation (8am – 8pm) and willing to work overtime
  • Maintains high degree of confidentiality
  • Pay rate of $17.76 per hour
  • High School diploma required. Bachelor’s degree in business, human resources, or professional certification such as CPP, CEBS, PHR is preferred
  • 1 – 2 years of customer service work experience, preferably in a human resources support center environment
  • Basic knowledge and understanding of Human Resources Practices and Services
  • Excellent oral and written communication skills and the ability to convey answer, issues and status changes in a clear, concise and effective manner
  • Excellent interpersonal skills and the ability to work effectively across all levels of the business
  • Ability to exercise professional judgment and assume responsibility for decisions which have impact on people and quality of services
  • Deals with interpersonal conflict and set-back in a mature, problem-solving, solutions-oriented manner
27

Vmware Partner Support Center Representative Resume Examples & Samples

  • Experience in customer service or any customer facing environment and advantage
  • Exceptional organizational and problem-solving skills; keen attention to detail
  • Ability to identify root cause of an issue/inquiry and offer solutions
  • Fluent in both English and Chinese