Technical Support Representative Resume Samples

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AT
A Toy
Arnoldo
Toy
659 Kassulke Plains
Philadelphia
PA
+1 (555) 610 8471
659 Kassulke Plains
Philadelphia
PA
Phone
p +1 (555) 610 8471
Experience Experience
10/2016 present
San Francisco, CA
Client Technical Support Representative
San Francisco, CA
Client Technical Support Representative
10/2016 present
San Francisco, CA
Client Technical Support Representative
10/2016 present
  • Provides contact through telephone support and simulates or recreates problems to provide resolution to client for operating difficulties
  • Participate in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs, and improve quality
  • Provides contract through telephone support and simulates or recreate problems to provide resolution to client for operating difficulties
  • Works with development staff to determine problem solutions
  • Communicates effectively and professionally with co-workers, management and other departments
  • Works with development personnel to determine problem solutions
  • Communicates client suggestions for enhancements to Account Manager or Service Manager
10/2010 06/2016
Boston, MA
Field Technical Support Representative
Boston, MA
Field Technical Support Representative
10/2010 06/2016
Boston, MA
Field Technical Support Representative
10/2010 06/2016
  • Prepare weekly reports for management regarding visits to customer sites, work performed
  • Analyze customer workflows and advise them on improvements that can be made to increase efficiency
  • Develop basic knowledge of change management process and tools
  • Provide direct post-sales systems technical support to end users and HP Authorized Service Providers
  • Provide hardware support and services on Enterprise Environment (servers and storage)
  • Perform on-site installations, break fix repairs, customer training, and configuration of HP Scitex printing equipment
  • Use proactive monitoring procedures/tools to identify problem prevention opportunities
04/2005 08/2010
Philadelphia, PA
Technical Support Representative
Philadelphia, PA
Technical Support Representative
04/2005 08/2010
Philadelphia, PA
Technical Support Representative
04/2005 08/2010
  • Create and update operations manuals containing all the details of work to be performed for each client
  • Troubleshoot student workstation problems and technical issues for full spectrum of users providing effective and efficient assistance
  • Develops and leads improvements and/or solutions to work processes and tools
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks
  • Work closely with the development team on troubleshooting any issues, providing detailed input to diagnose and resolve client issues
  • Engage in software development discussions to create/improve our systems
  • Perform analysis to help merchants improve their approval ratios and help them make more money by way of our software
Education Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
Portland State University
Bachelor’s Degree in Engineering
Skills Skills
  • Google product knowledge & experience
  • Experience independently responding to and resolving support calls quickly
  • Ability to quickly grasp, understand and use new technologies
  • Ability to maintain composure while working under pressure during major network and systems emergencies
  • Create and update product-/process documents and knowledge-base
  • Able to multi-task to effectively switch between project management and daily systems support requests
  • Ability to manage own work independently and interact with effectively with remote location management
  • Creative problem solving skills and good customer follow up skills
  • Strong interpersonal skills and the ability to work in a team environment
  • Some knowledge about software development methodologies
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15 Technical Support Representative resume templates

1

Inbound Sales & Technical Support Representative Resume Examples & Samples

  • Assist home buyers and sellers in developing and executing plans for their real estate needs
  • Act as the liaison between ForSaleByOwner.com clients and our MLS selling tools
  • Work with clients to educate them on best practices to sell their home
  • Maintain frequent contact with clients to ensure customer satisfaction
  • Support the website users technically
  • Work with leadership team to resolve client issues
  • Use consultative sales methods to sell ForSaleByOwner.com services and solutions as they evolve
  • Manage the client database
  • Follow coaching guidelines and defined sales process to meet established goals
  • Complete assigned work autonomously, with guidance from your leaders, as appropriate
  • Take ownership and accountability for sales numbers and customers
  • Call center experience strongly preferred (1-2 years)
  • Real Estate experience is a plus (1-2 years)
  • 4 year college degree or sales work experience
  • Must be positive, people oriented and energetic
  • Ability to articulate and professionally communicate in person and over the phone
  • Strong initiative/self-motivated overachiever with a strong desire to exceed goals
  • PC literacy is necessary including MS Office and Outlook, and in addition ability to learn our in house CRM
  • Good analytical and problem solving skills to evaluate business and market problems and apply technology and domain knowledge to identify appropriate solutions
  • Very organized and detail oriented
  • Please apply with resume and salary requirements
2

Technical Support Representative Resume Examples & Samples

  • Solve customer's problems/issues and being a Subject Matter Expert on tools configuration, integration and usage (over 20 different development tools)
  • Work for our Customers around the globe
  • Escalate unsolved problems to 2nd/3rd /4th level
  • Identify opportunities for service improvements and implement them with the help of the management
  • Create and update product-/process documents and knowledge-base
  • Participate in Incident Management calls and their follow-up meetings
  • Develop customer specific reports
  • Develop customer specific reports Requirements
  • At least 1 year of experience in IT
  • Some experience and/or interest in software development environment (as a support, administrator, configuration specialist or similar)
  • Some knowledge about software development methodologies
  • Familiarity with software development tools
  • Understanding of common issues/alerts and their troubleshooting in a distributed and global environment
  • Good English language skills is a must,
  • Highly service oriented
  • Very good analytical skills
  • Scripting skills
3

Technical Support Representative Resume Examples & Samples

  • Effectively manage the support process by communicating with customers to gather information quickly, present ideas in a user-friendly language to non-technical users, and document in detail steps taken to resolve the issue
  • Respond to customer requests for technical resolution, using technical product knowledge, and analytical skills while adhering to sound technical principles, standards and practices
  • Knowledge sharing and communicate updates amongst the team to ensure all team members have the latest information on all ongoing issues
  • Escalate issues as required, acting as the liaison between the customer and escalation points such as Network Operations, R&D, Engineering, and other internal departments
  • Excellent verbal and written communication skills in English and fluency in Japanese is a must
  • Ability to work independently and prioritize multiple tasks quickly and efficiently is a must
  • Ability to manage time in a high activity, high transaction, ever changing environment is a must
  • Prior experience in a high-volume, fast paced technical support environment preferred
  • Technical expertise in various Microsoft Windows operating systems and Microsoft Office applications in preferred
  • Experience in troubleshooting desktop PCs, laptops, Mac, and mobile device platform is preferred
4

Technical Support Representative Resume Examples & Samples

  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures
  • Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities
  • Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing new technologies
  • Directs technological research by studying organization goals, strategies, practices, and user projects
  • Completes projects by coordinating resources and timetables with user departments
  • Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures
  • Recommends strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks
  • Manage off-site production
  • Provide assistance and training to customers for all new technology being introduced
  • 5+ years in a Senior or Team Lead Role, Technical Understanding, Analyzing Information, Sharing information, Problem Solving, Strategic Planning,
  • Knowledge of PC/MAC hardware
5

Global Technical Support Representative Resume Examples & Samples

  • 1-5 years' experience in a help-desk environment supporting end-users over the phone
  • Proven excellence in customer service
  • Aptitude to multitask with a high volume of projects
  • Proactive self-starter
  • Team player with an ability to operate at all levels in a matrixed organization
6

Global Technical Support Representative Sao Paulo Resume Examples & Samples

  • Must submit English version of CV/Resume**
  • Fluent Portuguese, English and Spanish language skills (written, read and verbal) required
  • 1-2 years experience preferred working in a help-desk environment and a general knowledge of IT related subjects is highly desirable
  • Outstanding communication and interpersonal skills with the ability to maintain a
7

Technical Support Representative Mandarin And Resume Examples & Samples

  • Day to day support of all our customers from global financial hubs including Sydney, Tokyo, London, & New York. Support is primarily over the phone, via Instant Bloomberg (IB) chats, and e-mails
  • Establish and maintain relationships with customers to communicate technical issues & requirements to remedy and/or prevent service outages
  • Excellent verbal and written communication skills in English and fluency in Cantonese and/or Mandarin is a must
  • Basic TCP/IP knowledge and network troubleshooting experience is preferred
8

Technical Support Representative Resume Examples & Samples

  • One to two years of experience in software content, internet and system administrator activities
  • Technical, trade or business certificate preferred
  • Course work in telephony and/or applications programming is highly desirable
  • Working knowledge and understanding of central server, personal/micro computers, peripheral devices, telephony and transmission
  • Basic understanding of the data processing environment and the impact to business functions when systems and/or applications are unavailable
9

Technical Support Representative, Call Center Resume Examples & Samples

  • Promotes quality customer experience, honest and committed customer care in a call center environment
  • Engages in real-time troubleshooting with customers to resolve technical issues in a call center environment
  • Educates residential Cox customers about the installation and use of products in a call center environment
  • Captures opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience in a call center environment
  • Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company
  • Work in call center environment answering inbound customer calls concerning inquiries about one or more Cox products
  • Discover the root cause of customer problems and identify the action required to resolve, whenever possible, using company databases, customer information, and collaboration with other departments
  • Engage in real-time troubleshooting while the customer is on the phone and schedule a service appointment in the system if the problem cannot be resolved
  • Provide total customer service by answering basic questions about programming over the phone and partnering customers with Sales for complex questions
  • Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments
  • Provide customer support by asking questions and listening to customers in order to understand their needs, requests, or problems
10

Digital Imaging Technical Support Representative Resume Examples & Samples

  • Responsible for providing dealer and direct technical support
  • Responsible for delivering product specific technical training
  • Provides field technical support
  • Assists on the quality of technical related information created. Assists in the creation and delivery of technical documents, technical seminars, bulletins and knowledgebase articles to the service engineers
  • Assists in creating newly developed processes, procedures and flows of technical support activities, special projects, and training materials. Some examples include SOP; Standard Operating Procedures, Work Instructions, Technical Bulletins
  • Communicates all complaint handled processes thru the proper internal channels of Virtual Imaging
  • Communicates with Engineering, Production and R&D, any critical technical and non technical field related issue
  • Bachelor's degree or equivalent required
  • 5+ years of proven prior experience
  • Fluoroscopy knowledge a must
  • Experience in the Medical Imaging field is highly desired
  • Education in a technical field is highly desired
  • Some business education or experience is highly desired
  • Understanding and knowledge of technical related processes and procedures is desired
  • Must have a valid Driver's License and proof of insurance to accommodate local travel
  • Must be able to obtain credit for related travel expenses (lodging, car rental, meals, incidentals, etc.)
  • Knowledge of safety and regulated procedures and standards
11

Field Technical Support Representative Resume Examples & Samples

  • Understands customer goals; identifies consequences of various solutions
  • Maintains a high level of customer satisfaction by clarifying what the customer needs and ensuring that they are met
  • Handles customer-relations problems promptly and appropriately, escalates issues according to established procedures
  • Monitor alerts using HP Tools and take appropriate actions to resolve issue or facilitate repair calls
  • Administrative work completed daily
  • Keep up-to-date on all HP printer products
  • Experience working directly with customers
  • Position requires up-to-date technical knowledge in hardware technology
  • Applicant should possess technical aptitude and is able and willing to learn and to retain further technical knowledge and
  • Demonstrated success to work independently, with success in prioritization, planning and teamwork
  • Requires a strong aptitude to work independently, parallel processing and very strong effective communication skills
  • Taking appropriate risk, exercising solid business judgment, and printer industry knowledge is preferred
12

Field Technical Support Representative Resume Examples & Samples

  • Interacts with Customer to ensure Customer satisfaction following established procedures
  • Performs installations, reinstallations, maintenance, and repairs on Customer equipment
  • Delivers standard services
  • Uses data from known resources to ensure customer product needs are met
  • Solves product level problems onsite with individual customers
  • Overall Customer Satisfaction measured at product repair level
  • Meets commitments within specified timeframe
  • Follows established product escalation procedures
  • Provides technical information to Customer and escalation team for individual product repairs
  • Repair related growth opportunities explored
13

Entry Level Field Technical Support Representative Hardware Break Fix Resume Examples & Samples

  • Deliver a range of technical support services to our clients
  • Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
  • Handle Customer relation problems promptly and appropriately, escalate issues according to established procedures
  • Respond to service, product, technical, and customer relations questions
  • Minimum Vocational/Diploma (technical field) equivalent with 1-2 years of working experience in related fields,
  • Basic understanding of technical IT support knowledge, as well as basic project management skills and communication and analytical problem-solving skills
  • Ability to build and maintain ongoing relationships with customers, peers and support partners
  • Ability to perform well in high-pressure situations
  • Ability to work independently and be self-disciplined
  • Ability to learn and comply with organization and policies
14

Print Field Technical Support Representative Resume Examples & Samples

  • Valid driver's license required along with acceptable driving record
  • Repair experience on HP 8060/8050 Printers; Edgelines
  • Working special hours/assignments may be required
  • Demonstrated success to work independently with success in prioritization, planning and teamwork
  • Taking appropriate risk, exercising solid business judgment and printer industry knowledge is preferred
15

Field Technical Support Representative Resume Examples & Samples

  • Prevent unplanned outages or data loss by proactively escalating issues
  • Provide software service, post-sales or service delivery support for local accounts on standard systems
  • Mentor /Coach new hires on work process and procedures
  • Minimum Vocational/Diploma/Associate Degree (technical field) with 6+ years of working experience in related fields
  • Bachelor’s Degree with at least 4 years of relevant work experience
  • Experience with support of full range of HP products in Customer base
  • Proactive account management experience
  • Ability and willingness to participate in 24x7 on-call rotation
  • Demonstrate state-of-the-art technical, functional or business knowledge
  • Demonstrate strong knowledge of O/S, UNIX, and networking
  • Maximize systems availability as a technical specialist highly trained in heterogeneous data center environments
  • Demonstrate excellent communication, and presentation skills, with both verbal and written presentation
  • Superior Customer relationship building skills that help move from transactional relationship to long-term relationship
  • Ability to perform while under extremely high pressure situations
  • Demonstrate skills in management, planning, problem solving, innovation, analysis, communication and negotiation
  • Secure ITIL knowledge /certification with the ability to communicate business and IT alignment value
  • Develop basic knowledge of change management process and tools
  • Valid Driver’s License and Clean Driving Record
  • Current Security Clearance or the ability to obtain and maintain security clearance required
  • Technical certifications a plus
16

Indigo Field Technical Support Representative Resume Examples & Samples

  • Maintain High Level Customer Satisfaction
  • Handle Customer Relations
  • Provide Pre & Post Sales Service Delivery Support
  • Solve Technical Problems, Hardware, SW, Process
  • Communicate and inform management
17

Entry Level Field Technical Support Representative Resume Examples & Samples

  • Handle Customer relation problems promptly and appropriately, escalate issues according to established procedures
  • Respond to service, product, technical, and customer relations questions
  • Minimum Vocational/Diploma (technical field) equivalent with at least one year of working experience in related fields,
18

Field Technical Support Representative Resume Examples & Samples

  • Minimum Vocational/Diploma (technical field) equivalent with at least one year of working experience in related fields, or Associates or Bachelor’s Degree (technical field) holder with no or less than 1 year relevant working experience
  • Basic understanding of technical IT support knowledge, as well as basic project management skills and communication and analytical problem-solving skills
  • Ability to perform well in high-pressure situations
  • Ability to work independently and be self-disciplined
  • Valid Drivers License and Clean Driving Record
  • Ability to obtain security clearance a plus
19

Volume Services Business Technical Support Representative Resume Examples & Samples

  • Moderately complex troubleshooting skills
  • Basic analytical and communications skills
  • Proficient in professional oral, written and telephone communication skills
  • Ability to maintain ongoing relationships with customers, peers and support partners
  • Ability to effectively interact and communicate with people at operation levels
  • Perform reporting and administrative functions. Manage time effectively
20

Field Technical Support Representative Resume Examples & Samples

  • Provide hardware support and services on Enterprise Environment (servers and storage)
  • Provide software service, post- sales or service delivery support for local accounts on standard systems
  • Comprehensive business, technical, or functional knowledge, as well as some project management skills experience, good verbal and written communications and analytical problem-solving skills
21

Technical Support Representative Resume Examples & Samples

  • Minimum Diploma/ Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with less than 1 year relevant working experience
  • Relevant product/company knowledge
  • Basic and complex troubleshooting skills
  • Fundamental presentation skills
  • Ability to gather relevant information systematically and to solve problems, anticipate needs, develop and propose solutions and gain agreement
  • Ability to effectively interact and communicate with people at all levels
  • Assist the customer with ongoing product training on device features and best practices during routine preventative maintenance or break/fix engagements
22

Field Technical Support Representative Resume Examples & Samples

  • Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices. Thorough knowledge of administrative or technical
  • Recognized as an expert in one or more industry or advanced specialty areas
  • Demonstrated strong knowledge of O/S, UNIX, and networking
23

Technical Support Representative Resume Examples & Samples

  • General knowledge of PC & Mac hardware/software, networking, mobile communication and Microsoft Office applications
  • Excellent written and verbal communication skills in English and Portuguese
  • Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
  • Outstanding interpersonal skills with the ability to maintain a professional demeanor when handling complex user issues
24

Technical Support Representative Resume Examples & Samples

  • � Bachelor's degree or equivalent experience
  • � 1-5 years' experience in a help-desk environment supporting end-users over the phone
  • � General knowledge of PC & Mac hardware/software, networking, mobile communication and Microsoft Office applications
  • � Outstanding interpersonal skills with the ability to maintain a professional demeanor when handling complex user issues
25

Technical Support Representative Resume Examples & Samples

  • Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature
  • You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document
  • Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU
  • Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers
  • Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc
  • Should have proven knowledge of operating systems like Windows XP, d) Windows 7 and Windows
  • Proven communication Skills to be able to effectively communicate with customers over Phone / email
  • Knowledge on Mail clients like Lotus and MS Outlook
  • 0 to 1 year of relevant work experience
  • Basic knowledge in IT Trouble Shooting
26

Technical Support Representative Resume Examples & Samples

  • Troubleshoots user problems requiring a working understanding of the desktop environment and a basic understanding of inter-related technologies
  • Perform password resets for computer and voicemail applications
  • Monitors open Incidents on a daily basis to ensure that requests are being handled in a timely manner
  • Escalates incidents / service requests as appropriate
  • Ability to troubleshoot remote technologies (i.e. VPN, Citrix Client, Remote Desktop and wireless solutions)
  • Works to assess the customer’s comfort level with technology, and may have to manage the customer’s anxiety and to determine the actual nature, or underlying cause, of a user problem
  • Can problem-solve most standard desktop problems
  • Repairs PCs/peripherals following established procedures
  • Selects specifications for new desktop equipment based on user needs and configures as appropriate
  • Configures and installs new desktop hardware
  • Supports mobile devices and AV equipment, installing, troubleshooting and supporting as needed
  • Documents problems and resolutions
  • Follows up with the customer to ensure that problems have been addressed successfully
  • Possesses working knowledge of standard desktop hardware and software and able to address most issues by following established procedures
  • Builds expertise in standard desktop hardware and software and the ability to resolve customer issues
  • Has a basic understanding of network connectivity and infrastructure
  • Assist with Video Conferencing setup and troubleshooting in Conference rooms
  • Support mobile devices (Iphones, Ipads, Adroid tablets)
  • Installs desktop software, including upgrades
  • Typical candidates will possess 2+ years of experience in a technical support role, potentially including “hands on” internship experience
  • Minimum of 2 years work related experience
  • Strong customer service skills, positive attitude, excellent problem- solving, communication, and organizational skills
  • Strong knowledge of Help Desk ticketing software (i.e. ServiceNow)
  • Exceptional knowledge of all Microsoft Operating Systems and Mac Operating Systems
  • Exceptional Knowledge of all Microsoft Office Suites, including Outlook/Exchange and Office for Mac
  • Strong knowledge providing hardware breakfix for PC and MAC systems, laptops, Mobile devices, and printer hardware
  • Ability to independently troubleshoot new technologies as they emerge
  • Has a general understanding of the company’s products, services and basic business processes, and the ability to prioritize the criticality of a user area or application requiring support
  • Understands the technology organization and where to escalate customer or operational problems
  • Can effectively choose from among many different procedures or approaches in order to implement a solution
  • Courteous and tactful at all times with customers and MTS colleagues. Diffuses problem situations effectively. Is always seen by customers as professional and helpful
  • Effectively probes customers to determine the actual nature, or underlying cause, of a customer problem
  • Operates effectively as part of a larger team and in managing own work
  • Strong desire to help others (customer service), friendly, motivated, positive attitude, excellent problem solving, verbal and written communication skills
  • Exceptional Knowledge of all Microsoft Office Suites, including Outlook and Entourage (Office 2003, Office 2007, Office 2010, Office 2013 and Office for Mac 2011)
  • Exceptional knowledge of Microsoft Operating Systems (WIN7)
  • Exceptional knowledge of Macintosh Operation Systems (Leopard and Snow Leopard)
  • Strong knowledge of PC systems and MAC systems (desktop and laptop), as well as wireless devices and printer hardware
  • Ability to troubleshoot remote technologies (RDP, VPN, Citrix, etc.)
  • Ability to troubleshoot wireless handheld devices (Blackberry, Droid, iPhone, iPad, etc)
  • Previous experience with tracking tickets in an incident management system
  • Excellent ability to follow procedures and processes to ensure we remain IT Compliant
  • Previous experience with Active Directory is desired
  • Knowledge of VOIP technology a plus
  • Knowledge of Cisco telephone system a plus
  • Ability to keep pace in a fast moving environment
  • Proven track record of being detail oriented, with outstanding follow-through
  • Ability to communicate technical subject matter to non-technical staff
  • Knowledge of Video Conferencing systems (CMA, RMX and MGC)
27

Technical Support Representative Resume Examples & Samples

  • Field support emails and calls from users about our product offerings
  • Educate our users on how to use Venmo to send and receive payments
  • Work to continuously learn about the industry in hopes of quickly becoming an expert
  • Problem solve like it’s your job, because…well, it is
28

Technical Support Representative Resume Examples & Samples

  • Provide technical support to our customers globally by means of telephone, chat and email
  • Maintain an outstanding customer service focus whilst dealing with clients
  • Ensure all team members have the latest information on all ongoing issues by sharing knowledge and updates
29

Technical Support Representative Resume Examples & Samples

  • Field Service Operations
  • Finance
  • Human Resources
  • Internal Audit
30

Technical Support Representative Resume Examples & Samples

  • Deliver support services to end-users via remote connection or over the Internet
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Gather customer's information and determine the issue by evaluating and analyzing the symptoms
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients and more
  • Minimum 2 years Technical Support Experience
  • Ability to do shift work as required
  • A strong technical background ideally including experience with .net & android technology
  • Knowledge of databases & development tools
  • Knowledge of Spanish is an advantage
31

Technical Support Representative Resume Examples & Samples

  • Manage and provide expertise on our infrastructure, operational environments and engineered products
  • Assess impact of new changes and releases on the operational environment
  • Solve customer's problems/issues and being a Subject Matter Expert on tools configuration, integration and usage
  • Lead incident management calls and participate in problem resolution
  • Run various side projects inside organization related to process and technical area changes
  • Collaborate closely with developers to assure new services are properly handed-over into operations
  • Good linux skills and wide systems administration experience (e.g. linux, tomcat, apache, nagios, postgresql, oracle, etc …)
  • Some web development experience (e.g. Java, PHP, Python, Perl, HTML, CSS. HTTP)
  • Good networking knowledge
  • Very good troubleshooting skills in a complex environment. Understanding of common issues/alerts and their troubleshooting in a distributed and global environment
  • Experience in performance tweaking
  • Good knowledge about software development methodologies
  • Willingness to take responsibility and initiative
  • Good English language skills is a must
32

Technical Support Representative Resume Examples & Samples

  • Learn to configure and support the process for wireless and VPN connectivity, network addressing, infrastructure design, session management, RADIUS authentication, as well as, general troubleshooting for multiple computer platforms
  • Follow templates and scripts to provide remote technical support to end users
  • Provide end user support including login assistance, wireless device support (iPhones, iPad’s, Android Devices, Windows Phone, BlackBerry, etc.), computer troubleshooting, issue resolution and general wireless session problem solving
  • Track, monitor, and follow up on inquiries or requests to ensure client satisfaction
  • Work closely with the development and test teams to ensure issues are corrected and usability problems are understood
  • Escalate call(s) to Tier 2 support group for problem resolution in matters of greater complexity
  • Report to technical support vertical manager and senior manager
33

Technical Support Representative Resume Examples & Samples

  • Sports fan or knowledge of sports websites helpful
  • Minimum of 1-2 years proven customer support experience
  • Computer helpdesk experience is an asset
  • HTML knowledge helpful
  • Demonstrable computer knowledge required: Browsers (IE, FF, Chrome, etc; Windows Media Player, Flash, etc; Devices)
  • Have used specialized knowledge to provide customers with pleasant and patient personalized assistance
34

Technical Support Representative Resume Examples & Samples

  • Regular monitor the circle incident & close them within a SLA and to minimize the redundant issues
  • Regular analysis the data related with compliance, Asset, incidents etc. for achieving the SLAs and provide the action plan for enhance the quality and minimize the gap
  • Conduct need based Operations Review with Bharti IT Managers for enduser service management with Customer Satisfaction being the prime focus
  • Interacting with the various Central IBM teams for issue resolution
  • Ensuring the various Central Team Reports
  • Monitoring Incident tickets for better Resolution and Response time with Central Teams
  • Incident Reporting
  • Regular meeting with Vendor Team to discuss the tasks at hand and the pending tasks
  • Outlining the responsibilities and assigning the tasks to respective team members
  • Handling all escalations of customer support calls. (Client level calls of all senior personals). Coordinating with various support teams for fast issue resolution for the end user with personal intervention
  • Sharing with business the weekly Critical User Call Track sheet
  • Handling a team of 8 engineers providing support to Bharti Airtel Ltd. and work proactively to address performance bottlenecks and the skills
  • Arranging technical training program for support executives for existing and new applications
  • Co-ordination with IBM & Bharti Project IT Heads
  • Ensuring all IBM/Bharti processes are adhered to and followed in daily tasks,
35

Technical Support Representative Resume Examples & Samples

  • Minimum of 1-2 years proven support experience
  • HTML and CMS knowledge helpful
  • Willing to work 5 pm to 2 am, including weekends and holidays
  • Time management skills and high attention to detail
36

Global Technical Support Representative Resume Examples & Samples

  • Must submit English version of CV/Resume**
  • 1-2 years experience preferred working in a help-desk environment or a general knowledge of IT related subjects is required
  • Basic network knowledge and/or experience troubleshooting connection issues is highly desirable
  • Outstanding communication and interpersonal skills with the ability to maintain a professional demeanor when handling complex user issues
  • Multi-tasking skills and ability to work well under pressure
37

Client Technical Support Representative Resume Examples & Samples

  • Previous client service experience is preferred
  • Financial industry experience is beneficial
  • Must be able to make decisions and solve moderate to complex problems with precedents, and know when to refer more complex or far reaching decisions to supervisor
  • Must be team-oriented
  • An overall understanding of the work environment and process with working knowledge of the organization and intermediate level of technical skills necessary for completing assignments
  • Proficiency with computers and related office equipment. Comfortable in installing and un-installing software package on workstations
38

Client Technical Support Representative Resume Examples & Samples

  • Answer incoming phone calls in a help desk environment
  • Develop and maintain knowledge of Fiserv products and services. Assist clients with solutions to product related questions/problems
  • Has ultimate responsibility to insure that questions/problems are resolved in a timely manner and to the satisfaction of the client
  • Conduct product presentations and train clients in the use of products as required
  • Submit monthly written reports on client activity
  • Coordinate conversions and on-site support of new clients as required
  • Assist with product quality assurance testing as required
  • Update client and internal files
  • 2+ years of customer service experience and/or financial industry job experience
  • PC and Windows knowledge and working experience required
  • Proficiency in MS Office (Word, Excel, Outlook) required
  • Excellent analytical problem resolutions skills
  • Must maintain a high level of organization, including the ability to prioritize and handle multiple assignments simultaneously
  • Experience using a call tracking system preferred
  • Prior accounting experience a plus
  • 5% travel may be required
39

Client Technical Support Representative Resume Examples & Samples

  • You will provide frontline product support for Fiserv’s clients via telephone, email, and web based contract channels
  • Ability to troubleshoot and diagnose client issues
  • Deliver professional and timely client communications regarding project updates and ongoing support items
  • Thoroughly track, organize and document all support related activities
  • Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices
  • Financial Industry experience is beneficial
  • Basic Accounting Knowledge
  • Travel to client sites is required
  • Must be able to travel about 6x/year or about 10%
40

Client Technical Support Representative Resume Examples & Samples

  • Communicate daily with clients and other product support staff
  • Assist with the installation of Fiserv software
  • Conduct analysis, diagnosis and resolution of requests, questions and problems associated with Fiserv software
  • Build and maintain high-level client satisfaction; measured by case and annual surveys. Goals for call responsiveness are set for the Division and apply to this function
  • Assist clients and other product support staff by providing consultative support to show how our products and services integrate with one another so all features of a product are utilized
  • Monitor and manage cases while available for incoming calls
  • Train new clients on the features and operation of Fiserv applications enabling them to successfully use the product and achieve their business objectives
  • Provide ongoing training as needed for existing clients
  • Test changes to existing software and assure existing features continue to work as required and changes work as expected
  • 3+ years’ experience in the financial industry
  • Proven troubleshooting abilities
  • Strong PC skills; MS operating systems, MS Office applications, printers, and browsers
  • Strong communication skills; verbal and written
  • Must be able to travel 5%
  • Direct banking experience (i.e.: Teller, Operations, Servicing, etc.)
41

Client Technical Support Representative Resume Examples & Samples

  • Provide frontline client support for Fiserv’s Director product suite via telephone, email, and web based contact channels
  • Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services
  • Thoroughly track, organize and document all product implementation and support related activities Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices
  • Financial Industry experience is advantageous
  • Basic understanding of workstation operating systems and computer functions recommended
  • Ideal candidates possess the ability to analyze and solve complex problems, have excellent communication skills, and are team-oriented with a willingness to travel
42

Client Technical Support Representative Resume Examples & Samples

  • Provide technical phone support to outsourced financial institutions throughout the US. Support with troubleshooting various applications within the Precision Service Center
  • Periodically go onsite to clients and assist in the installation of software and services to these clients
  • Document problems and corrective procedures
  • Proficiency with computers and related office equipment
43

Client Technical Support Representative Resume Examples & Samples

  • Minimum years’ experience required 3-5 years financial, Credit Union preferred
  • Type of work experience required Credit Union Processing, data processing for financial industry
  • Supervisory/Management experience required -None
44

Technical Support Representative Resume Examples & Samples

  • Provide technical support to customers on operational or maintenance aspects of system equipment
  • Provide expedited repairs to support Factory Service Center's efforts to meet department goals on turnaround time for all repairs
  • Under general supervision perform on-site preventative maintenance, routine repair, and calibration after installation
  • Repair lenses and related equipment for Canon dealers and customers in a timely and professional manner
  • Provide technical support and training to dealers via telephone
  • Provide information concerning parts, technical information and schematic drawings, and responds to technical inquiries
  • Receive and inspect incoming items for repair and furnishes verbal and/or written cost estimates for repairs
  • Maintain service area and service repair records
  • Requires High School Diploma or G.E.D. and minimum of 6 months of work experience
  • The ideal candidate will have basic electronics knowledge. Experience working in an electronics repair environment helpful. Optical repair experience is preferred
  • Knowledge of broadcast camera systems preferred
  • Ability to provide exceptional customer service is a must. Excellent verbal and written communication skills are required
  • Basic computer skills with the Windows 7 operating system and all Microsoft Office applications are required
  • Must be able to lift 50 lbs
  • Position may include some domestic and international travel. Requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies
45

Technical Support Representative Resume Examples & Samples

  • Knowledge of networks, TCP/IP, WAN and proxy servers
  • Database/Goldmine/HEAT knowledge an advantage
  • Technical Help desk / support experience
  • Some knowledge/exposure to Linux
  • Basic understanding of Web servers; apache, IIS
  • Knowledge of school network systems (preferably (RM, Winsuite etc)
  • Ability to deal with complex calls and teachers who maybe short on time
  • Logical thinker Good analytical and problem solving skills Up-to-date technical knowledge Good interpersonal and customer care skills Attention to detail
46

Client Technical Support Representative Resume Examples & Samples

  • Answer incoming calls and inquiries from customers, sales and account management to resolve customer questions and concerns
  • Provide accurate information and quality customer service
  • Research customer inquiries utilizing company resources and document customer conversations, information, questions, corrective action/answers, and product orders in the tracking application
  • Resolve problems by researching and working with other departments. Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution
  • Meet individual customer service call volume and quality expectations
  • Provide support for Account Executives as assigned
  • Share best practices with other customer service claim teams
  • Respond to non-routine inquiries through phone or e-mail contact with customers and prospects about the company’s products or services
  • Promote and maintain positive customer relations utilizing service excellence techniques
  • Participate in meeting team goals for service, quality and cost
  • Participate in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs, and improve quality
47

Client Technical Support Representative Resume Examples & Samples

  • Use a computer –based ticketing system to create, track and/or resolve service request related to non-routine client inquiries through phone or email contact. Research/Resolve client inquiries using existing company resources. Promote and maintain positive client relations
  • Provides technical applications support to clients, answering questions on function and usage of product. Handle client emails/calls and issues involving moderately complex technical issues
  • Monitor Production and Certification environments for application alerts
  • Provide general application support and troubleshooting for issues such as: application and configuration, file transfer, customer payment and reconciliation
  • Create and maintain Service Operations knowledgebase of solutions. Collaborate extensively with peers to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of the team and the information available to our clients
  • Assist knowledge transition from Development and Implementation teams on application-specific areas covering functional, technical, work process and environment
  • 3-5 years of experience assisting in Support, Operations, Customer Service or related fields
  • Aptitude for process improvement; recognition of gaps in process and opportunities to improve efficiency
  • Detailed oriented with the ability to multitask efficiently
  • Self-starter with sense of urgency
  • Experience in payments industry a plus
48

Client Technical Support Representative Resume Examples & Samples

  • Database Administration is beneficial; DB2 preferred
  • IBM AS/400 Control Language (CL) knowledge preferred
  • Experience with IBM AS/400 and/or Unisys is beneficial
  • Experience with Microsoft Operating Systems Deployment is beneficial
  • Basic accounting knowledge is beneficial
49

Technical Support Representative Resume Examples & Samples

  • Help our Customer Engineering organization implement customer lifecycle management
  • Work with our research and development organization to improve our product by providing feedback on customer needs and requirements
  • Help our sales organization achieve successful customer engagements
  • Platform/Operating System knowledge of Windows (XP, 7 and Server), MAC, iOS, Android, and Blackberry
  • Testing, and troubleshooting skills across the previously mentioned technical domains
  • Experience with/exposure to BigFix a plus Operations/Support
  • Previous experience supporting internal or external customers
  • The passion and ability to educate and train our customers on their new MDM solutions
  • Ability to troubleshoot and work with internal development and engineers on behalf of the customers towards issue resolution
  • Demonstrated hands-on experience with smartphones, tablets, and laptops in a business environment
  • Bachelors degree in Information Technology or equivalent field
50

Client Technical Support Representative Resume Examples & Samples

  • Deliver professional and timely client communications regarding project updates, ongoing support items, and training services
  • Develop and maintain a full understand of Fiserv products and services and stay abreast of relevant industry trends and best practices
  • Financial Industry experience is highly preferred
  • Previous customer service experience is preferred
  • Previous experience using online banking, mobile banking, electronic bill payment is highly preferred
  • Ideal candidates will possess a basic understanding of workstation operating systems (MS Office) and computer functions to include knowledge of web browsers, clearing search history, cache files and cookies etc
  • Ability to analyze and solve complex problems, have excellent communication skills, and are team-orientated with a willingness to travel
  • Minimal travel
51

Technical Support Representative Resume Examples & Samples

  • Respond efficiently and professionally to customer service issue requests
  • Assist customers, care agents and installation technicians in a professional manner via inbound and outbound calls as well as email communications
  • Assist front line associates by answering questions and providing direction on additional steps as needed
  • Assist technicians with Surf and Talk installations by ensuring provisioning is complete and providing guidance when assistance is needed
  • Coordinate with 3rd party providers to process port requests and updates to customer information
  • Resolve customer service inquiries with one-call resolution or one-call follow-up
  • Gather information, evaluate options and offer the best solutions
  • Use internal databases to track client status and monitor property issues
  • Audit systems to ensure accuracy of information utilizing various resources and programs
  • Provide advanced troubleshooting to customers outside of a scripted environment
  • Demonstrate soft phone-skills by treating all customers in a polite and courteous manner, especially in stressful situations
  • Demonstrate the ability to multitask, handling calls and utilizing appropriate software programs
  • Assist in management of a shared departmental inbox by processing requests received in a timely manner
  • Work with appropriate departments and leaders to resolve issues or answer questions
  • Keep customer accounts properly updated to ensure accurate billing address and contact information
  • Keep up to date on any policy or procedure change from DIRECTV or partners
  • Provide technical information to a non-technical audience
  • Some college education from an accredited college or university with major course work in computer science or closely related field preferred; or 2-years work experience providing technical support to customers via a telephone. High School Diploma or GED required
  • Understands various telecom and/or PC software applications such as Windows, MS Internet Explorer, Internet technology, HTML,UNIX and Mac
  • Have a High School Diploma/GED
  • Commute to Eden Prairie, MN
  • Must be able to work a flexible work schedule and overtime based on business needs
  • All applicants must be able to pass a drug test and background check
52

Client Technical Support Representative Resume Examples & Samples

  • Speaks clearly, concisely and with confidence
  • Adept at conveying complex information in a manner that it is easily understood by the listener
  • Demonstrates polished etiquette skills
  • Delivers tactful and appropriate responses
  • Adapts verbal communication style to that of the caller to facilitate rapport building
  • Conveys a positive impression to the caller through words, voice inflection and the appropriate use of grammar
  • Is skilled in using technical terminology
  • Demonstrated understanding of the appropriate usage of grammar, spelling and punctuation
  • Ability to communicate complex information in a written format, so that it is understood by the reader
  • Ability to convey professionalism and positive ‘tone,’ in written format, so that the client gains a positive impression of the organization
  • Ability to build rapport
  • Conveys a sense of urgency
  • Possesses good listening skills
  • Displays and builds trust
  • Expresses empathy, when needed
  • Conforms to proper standards of professional dress
  • Display respectful and considerate behavior towards team members at all times
  • Contributes to team discussion in a positive and enthusiastic manner
  • Builds cooperation
  • Handles sensitive situations in a calm, objective and tactful manner
  • Displays empathy / understanding
  • Ability to learn and comprehend complex systems and processes and deliver correct service accordingly
  • Keeps fully informed on business and industry changes and communicates this information effectively, to clients
  • Able to understand and use Fiserv applications to support client calls, including but not limited to Facets, CWSi, Cardmaster, RAS, TJ, EPOC Parameters, Base 24 Parameters (Outside View), Arcot, Affinity, ATM Marketer, Card Metrics, Falcon, SIMBBA, RFDS, CVi, SPC
  • Able to convert raw system data into user friendly format as needed
  • Knows when to refer a problem/escalation to a supervisor
  • Engage appropriate resources to effectively resolve issues
  • Makes appropriate and effective use of phone, facsimile, email
  • Ability to type quickly and accurately
  • Ability to use a facsimile machine
  • Ability to complete intermediate tasks in Microsoft Outlook, Word and WinZip
  • Ability to complete intermediate tasks in Microsoft Excel
  • Can be relied upon to meet schedules and deadlines
  • Verbal commitments are consistent with actions
53

Client Technical Support Representative Resume Examples & Samples

  • Two years experience in a customer support role (preferably in the financial industry)
  • Working knowledge of Microsoft Word and Excel
  • Excellent writing and communication skills (both technical and non-technical)
  • Knowledge of adhoc reporting or standard query language (SQL) is an advantage
54

Client Technical Support Representative Resume Examples & Samples

  • Under minimal supervision, defines and/or resolves client problems with designated product lines
  • Provides contact through telephone support and simulates or recreates problems to provide resolution to client for operating difficulties
  • Discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up
  • Communicates reseller suggestions for enhancements and insures proper handling and follow-up
  • Documents problems and corrective actions/procedures in tracking software
  • Works with development staff to determine problem solutions
  • Attends on-going training to achieve level of technical skill needed to solve more complex problems
  • One to three years of experience in the financial services/banking field interacting with clients
  • Knowledge of bankcard/credit card processing concepts
  • Working knowledge of the financial services industry
  • Must be able to follow established guidelines to accomplish tasks and solve more complex problems
  • Solid computer skills with MS Office Suite and related office equipment
  • Solid organizational and time management skills with strong attention to detail
  • Demonstrated strong customer service skills and communication skills (both written and verbal)
  • Strong decision making skills for handling reseller situations with their interest in mind at all times
  • Ability to create and provide presentations to resellers once a year
  • Less than 5%
  • 180 day accomplishments
  • Understand functional specifications for problem troubleshooting and resolution
  • Working knowledge of organizational system structure and how to work in the test environment
  • Working knowledge or how to obtain information specific to modules within the software
  • Working knowledge of problem management system and overall case management
  • Working knowledge of application reports
  • Strong understanding of general operations of credit card processing
  • Achieve problem resolution SLAs, Quality Observances Objectives and Case Survey Objectives
  • Experience with VisionPLUS and Fiserv products/systems strongly preferred
55

Client Technical Support Representative Resume Examples & Samples

  • Under minimal supervision, defines and/or resolves reseller problems with designated product lines
  • Acts as the Level 2 contact through telephone support and simulates or recreates problems to provide resolution to reseller for operating difficulties
  • Working knowledge of VisionPLUS and Fiserv products/systems strongly preferred
  • Experience with VisionPLUS software
56

Technical Support Representative Resume Examples & Samples

  • Technical support experience, preferably in web development/publishing area
  • Strong verbal and written communication skills,
  • Strong working knowledge of HTML, Javascript, CSS is essential
  • Knowledgeable and comfortable with setting up website backend infrastructure, e.g. configuring DNS record for the website
  • Other language knowledge (e.g. PHP or Python) is an advantage
57

Technical Support Representative Resume Examples & Samples

  • Based in Florenceville, NB - Provide technical support mainly via calls and following a standard call flow and problem handing processes (scripted or not scripted),
  • Verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support
  • Using technical resources and tools, support the client by answering questions and responding to client requirements
  • Utilize product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance
  • Guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction
58

Technical Support Representative Resume Examples & Samples

  • Preferably Executives specializing in IT/Computer - Network/System/Database Admin or equivalent
  • Very good organization skills
  • Ability to work as individual as well as oriented to work in a team
59

Technical Support Representative Resume Examples & Samples

  • Will be expected to provide customer-friendly and proficient technical support to high speed data customers using phone, email, chat, instant messaging, and other means of communication
  • Document and escalate issues, and work with other departments, ISPs, or business partners in order to resolve them as quickly and efficiently as possible
  • Successfully meet or exceed Time Warner Cable’s call handle requirements as measured by periodic call monitoring and individual call statistics
  • Provide support to installers and field technicians when appropriate and as needed
  • Monitor the hybrid fiber coax network using various network diagnostic tools for system outages
  • Associate’s Degree (A.A.) or equivalent from two-year College or technical school; or one year related experience and/or training; or equivalent combination of education and experience
  • Knowledge of the suite of Internet protocols, including TCP/IP, DNS, DHCP as well as networks and LANs
  • Excellent listening skills, as well as written and verbal communication skills using phone, email, and other forms of communication
60

Technical Support Representative Resume Examples & Samples

  • Provide technical support of all TWC HSO related products and services including Digital Phone
  • Receive high volume of incoming phone calls and respond to inquiries in a manner which meets high quality, productivity and other performance standards
  • Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
  • Inform management of all unresolved complaints
  • Respond to customer inquiries via e- mail and telephone, or in-person as necessary
  • Save customers from disconnecting services whenever possible
  • Triage non-help desk issues (NHI's) and open ticket escalations (OTE's)
  • Work with all National Help Desks, National and Regional Operations Centers, and local technical staff to investigate assess and resolve issues
  • Understand and inform customers of all Time Warner Cable consumer products and services
61

Technical Support Representative Resume Examples & Samples

  • Support of Microsoft Exchange 2013 on Windows server systems
  • Support of Lotus Domino and Notes v8.x and/or v9
  • Understands and applies basic knowledge of information technology and associated tools of their technical specialty to support attainment of team and department objectives
  • Requires the ability to absorb professional knowledge quickly and develop skills
  • Draws upon concepts of tools, technologies and methodologies to collaborate with other technical specialists when carrying out assigned duties
  • Effectively negotiates with technical peers, and occasionally with customers, to implement technical solutions
  • Recognises and articulates job related problems to management
  • Analyses technical problems and creates solutions involving the use of existing techniques or tools. Performs assigned tasks within schedule in accordance with established standards and guidance
  • Must be customer-orientated while maintaining focus on the overall delivery of service
  • On call work will be required
  • MS Exchange 2013
  • Lotus Domino and Notes v8.x and/or v9
  • MS Windows Server 2008 or later
  • RHEL
  • Lotus Notes Traveller
  • MS Sharepoint
  • MS Lync
  • MS Outlook
  • Live Communication Server
  • Active Directory knowledge and experience
  • Windows Server skills
  • Powershell Scripting skills
  • Symantec Enterprise Vault
  • Quality Customer care and focus
  • Problem solving and trouble shooting
  • Organisation and time management
  • Reliable, driver, task owner and self starter
62

Client Technical Support Representative Resume Examples & Samples

  • Under limited supervision, defines and/or resolves moderate to complex client problems with designated product line(s)
  • First or second point of interaction through client contact channels
  • Under limited supervision, simulates or recreates client problems to analyze and resolve user operating difficulties
  • Log incoming issues into current call tracking system
  • Participate in month end or extended support
  • Under limited supervision, discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up
  • Under limited supervision, communicates customer suggestions for enhancements and insures proper handling and follow-up
  • Under limited supervision, documents problems and corrective procedures
  • 3-5 years Customer Service and/or Call Center experience
  • Ability to troubleshoot. Must be able to make decisions and resolve problems using experience and professional judgment
  • Has an overall understanding of the work environment and process, with a working knowledge of the organization and intermediate technical skills required to complete assignments
  • Strong analytical problem solving ability and communications skills
  • Ability to make group presentations and conduct training either in a one-on-one or small group setting
  • A good working knowledge of personal computers, including hardware and software
  • Ability to manage multiple items at one time
63

Client Technical Support Representative Resume Examples & Samples

  • First or second point of interaction through client contact channels. Under limited supervision, simulates or recreates client problems to analyze and resolve user operating difficulties
  • Log incoming issues into current call tracking system. Participate in month end or extended support
  • Credit Union or banking highly desired
  • A good working knowledge of personal computers, including hardware and software. Strong writing skills
64

Client Technical Support Representative Resume Examples & Samples

  • Under limited supervision, resolves complex client technical and/or operational problems for Key, Business Alliance, Accel, Network, Prepaid clients and Account Processors from inception to completion
  • Simulates or recreates client problems to resolve user operating difficulties
  • Provides detailed explanations to clients regarding Card Services software use, navigation, reporting and other technical operations
  • Discusses problems and inquiries with other department’s personnel and offers technical assistance and insures proper handling and follow-up
  • May engage with a variety of departments to resolve customer issues
  • Communicates client suggestions for enhancements to Account Manager or Service Manager
  • Attends on-going training to achieve level of technical skill needed to solve problems that are more complex as well as new product training
  • Documents appropriate calls, corrective procedures/e-mails in ticketing system
  • Maintains clear detailed information on cases including updates and examples
  • Provides final resolution of issue or escalation back to Client or other department upon completion
  • Maintains applicable functional understanding of Card Services products, services and tools
  • Provides after hours and weekend on-call support for all client service teams client issues or any other emergency dealing with client escalations
  • Must participate in SEV events during on call rotation and in some cases be present for system maintenance
  • Follow Fiserv communication guidelines regarding confidentiality and system information including Audit/Security directives with customer data
  • Track daily email and direct call volume
  • Minimum of 2 years of client service experience
  • Must have the ability to work on-call including nights and weekends on a rotated basis
  • Previous experience with back office banking operations highly desirable
65

Technical Support Representative Resume Examples & Samples

  • Requires High School Diploma or G.E.D. and 2 years of specialized training
  • 6 months of related work experience. Lens repair experience preferred
  • Ability to provide exceptional customer service. Excellent verbal and written communication skills required
  • Basic computer skills (Word and Excel)
  • Availability to work overtime which may include some weekends
  • Candidate must be able to lift 50 with assistance
66

Technical Support Representative Resume Examples & Samples

  • Work with our R&D organization to improve our product by providing feedback on customer needs and requirements
  • At least 1 year experience in in Technical support and/or Mobile Device support
  • Bachelor's Degree in Information Technology
  • At least 2 years experience in in Technical support and/or Mobile Device support
  • At least 1 year experience in with the following: ActiveSync, Lotus Traveler, PowerShell Scripting, 802.1x, personal firewall clients, anti-virus clients, TCP/IP networking, IPSec VPN, SSL VPN, and Radius
  • At least 1 year experience in with Exchange, Lotus Traveler, Active Directory, Certificate Authorities, Networking, Proxy, and/or Blackberry Enterprise Server
67

Client Technical Support Representative Resume Examples & Samples

  • Under general supervision, resolves detailed technical and/or operational problems with designated software and other company products
  • Strong written and verbal communication skills. First point of contact through the inbound telephone system to the IP Technology Help Desk
  • Provides detailed explanations to internal clients regarding software use, navigation, reporting and other technical operations
  • Discusses problems and inquiries with other department personnel and offers technical assistance
  • Documents problems. Ensures proper handling of tickets and escalation, as required
  • Communicates effectively and professionally with co-workers, management and other departments
  • Communicates suggestions for enhancements
  • Works with development personnel to determine problem solutions
  • Attends on-going training to achieve level of technical skill needed to solve problems that are more complex
  • Other delegated duties, tasks, projects and work schedules, as assigned
  • Minimum of 3 years’ experience in a Help Desk position or Call Center
  • Knowledge/ability to use Microsoft Office products such as Outlook, Excel and Word is required
  • Banking background or working knowledge of the Financial Services industry
  • Must be dependable with an attention to detail
  • Must be client focused. Must be team-oriented
  • Must handle situations with a sense of urgency and ownership
  • Familiarity with ticketing systems such as Remedy, Facet’s, or ServiceNow
  • Experience with an ACD Operation and related performance metrics such as Agent Availability, Speed of Answer, Call Abandonment percentages
  • Proficient with PC’s
  • Ability to work a flexible shift with varying hours
  • Familiarity with ticketing systems such as Remedy, Facet’s, Vantive, or ServiceNow
68

Client Technical Support Representative Resume Examples & Samples

  • This position will specialize in the Teller suite and Business Process Manager products in relation to hardware such as scanners and printers and software installed on the workstations and network. Candidate will work directly with clients and internal and external resources to resolve client issues
  • Assist with network and application analysis of Teller and Item Processing/SCO products
  • Provide first point of contact technical support for team via telephone, email, and 24x7 on-call cell rotation
  • Acting as the primary point of contact and liaison for issue troubleshooting and resolution, facilitate coordination efforts between internal and external groups and clients to resolve issues
  • Under limited direction, analyze and determine root cause analysis of issues
  • Deliver professional and timely client communications regarding status of ongoing support items
  • Thoroughly track, organize and document all support related activities in an online support system
  • Serve as information resource to other Fiserv segments; participate from strategic, operational, technical and functional perspectives
  • Ability to recommend and implement process improvements
  • Communicates client suggestions for enhancements and insures proper handling and follow-up
  • Minimum one to three years work-related experience
  • Banking background and familiarity/experience with banking operations is advantageous but not required
  • Working knowledge of Windows OS
  • Strong PC/Windows experience along with a technical aptitude is required
  • Demonstrated ability to handle issues that arise with minimal oversight or guidelines
  • Must be able to work under pressure
  • Proven to be results-oriented with superb organizational, multi-tasking, and time management skills
  • Ability to set priorities and maintain multiple projects at a time
  • Excellent written, verbal and interpersonal communication skills and able to interact with individuals in all levels of an organization
  • Detailed-oriented with strong analytical, trouble-shooting, prioritization, and follow-up skills
  • Proven to be motivated and a self-starter with demonstrated ability to work efficiently and productively
  • Must be able to make decisions and resolve problems using experience and professional judgment
  • Must be accurate, reliable, and be team and customer oriented
  • Must have a strong sense of accountability and ownership
  • Network certifications are a plus (CISSP, Network +, etc.) but not required
69

Client Technical Support Representative Resume Examples & Samples

  • Handle client calls and issues
  • Research and problem-solve to determine resolutions to reported problems
  • Train clients on the features and operation of Premier software applications enabling them to successfully use the product and achieve their business objectives
  • Review documentation and write Client Bulletins to announce fixes
  • Evaluate a specific application system study to determine all the client workflows, documents
  • Build and maintain high-level client satisfaction that is measured via the annual survey
  • At least one year experience in customer service and/or helpdesk environment
  • Proven troubleshooting abilities and strong PC skills; MS Office applications
  • Knowledge of Microsoft operating systems
  • Working knowledge of browsers
  • 1-2 years IT experience in the banking industry preferred
  • Knowledge of Fiserv Premier Software
70

Client Technical Support Representative Resume Examples & Samples

  • Define and/or resolve moderate to complex client problems with Fiserv XP2 product
  • Act as first or second point of interaction through client contact channels (telephone, email and web)
  • Simulate or recreate client problems to analyze and resolve user operating difficulties
  • Log incoming issues into case management system
  • Document research, client interactions, resolution paths taken, etc. in system
  • Discuss problems or inquiries with other department personnel, offer technical assistance and insure proper handling and follow-up
  • Communicate customer suggestions for enhancements and ensure proper handling and follow-up
  • Communicate frequently with clients to provide case status and resolution
  • Contribute new written content to knowledge base
  • Participate in application and client service skills training
  • Provide training to associates as needed
  • Minimum of 2 years in credit union industry
  • Customer service experience required
  • Supervisory/Management experience not required
  • Familiarity with credit union and or banking industry
  • Knowledge of back office functions (IRA’s, Certificates, ACH, Accounting, Auditing, Share Draft and Statement processing, 3rd Party Interfaces, etc.)
  • Knowledge of basic teller functions (financial transactions, open / close accounts, drawer balancing, buying and selling cash/negotiable items, etc.)
  • Excellent written, verbal and interpersonal communication skills
71

Technical Support Representative Resume Examples & Samples

  • At least 1-year experience in in Technical support and/or Mobile Device support
  • Platform/Operating System knowledge of ;Windows (XP, 7 and Server), MAC, iOS, Android, and Blackberry
  • Testing, and troubleshooting skills across the previously mentioned technical domains
  • Experience with/exposure to BigFix a plus Operations/Support
  • French: Preferred
  • Bachelor’s degree in Information Technology or equivalent field
  • At least 2 years’ experience in in Technical support and/or Mobile Device support
  • At least 1-year experience in with the following: ActiveSync, Lotus Traveler, PowerShell Scripting, 802.1x, personal firewall clients, anti-virus clients, TCP/IP networking, IPSec VPN, SSL VPN, and Radius
  • At least 1-year experience in with Exchange, Lotus Traveler, Active Directory, Certificate Authorities, Networking, Proxy, and/or Blackberry Enterprise Server
72

Technical Support Representative Resume Examples & Samples

  • Communicates clearly and professionally with 3M personnel by telephone and/or written correspondence
  • Accurately documents customer interactions using applicable CRM systems
  • Resolves non-routine and difficult customer complaints and ensures response to product and service inquiries - Has knowledge and understanding of the current processing systems and can provide service to internal and external customers
  • Generates sales leads and promote other 3M business solutions to support sales growth
  • Improves customer satisfaction by identifying patterns of problems and barriers to solutions
  • Possesses exceptional customer service competencies
  • Enjoys helping and interacting with other people in a friendly, courteous manner and gives continuous attention to customer satisfaction
  • Ability to work in a high-volume, rapidly changing environment
  • Computer literate, including Microsoft Office products
  • Strong organizational skills with the ability to stay focused on tasks
  • Clear and conceptual thinking ability; excellent judgment and discretion
73

Field Technical Support Representative Resume Examples & Samples

  • Minimum High School/Vocational School or equivalent certification
  • A+ certification is required
  • Printer repair experience
  • Moderately basic troubleshooting skills
  • Proficient in professional oral, and telephone communication skills
  • Ability to gather relevant information systematically, and identify needs and solve problems following the instruction Ability to maintain ongoing relationships with customers, peers and support partners
  • Ability to effectively interact and communicate with people at operational level
  • Perform reporting and administrative functions
  • Ability to manage time effectively
74

Technical Support Representative Resume Examples & Samples

  • Provide parts ordering assistance to EC technicians, as required. 25%
  • Effectively communicate with internal and external customers at different levels of management, and manufacturers. 20%
  • Provide timely and effective technical solutions and guidance to internal and external customer issues in a fast-paced environment. 20%
  • Process submitted Technician issues received via phone, email, and other electronic means. 10%
  • Properly record and document issues according to company standards. 10%
  • Attain specified metric targets; maintain equipment-related technical proficiency. 10%
  • Research solutions as required; effectively learn and use computer-based tools. 5%
  • Works a standard shift but may occasionally be asked to work a different shift. Weekends and on-call duty may be required
  • A minimum of 1 year previous experience in parts sales/support, customer service, and/or inventory control
  • Basic Windows based computer skills
  • Minimum 3 years successful experience as a commercial kitchen equipment, refrigeration or HVAC technician or equivalent experience in the mechanical repair industry
  • Microsoft Office proficiency
  • SAP CRM knowledge preferred but not required
  • Ability and willingness to work in a fast-paced, office-based environment with a willingness to adapt to changing customers’ needs and expectations
75

Technical Support Representative Resume Examples & Samples

  • Complete initial product training and demonstrate sufficient product knowledge and understanding to assist call-in customers
  • Respond to customer’s queries regarding routine technical issues in a timely, friendly, professional manner. Determine the nature and likely causes of the issue and recommend corrective action
  • Follows up as required with customers to ensure problems were resolved and/or recommend further action to ensure non-recurrence and customer satisfaction
  • Escalate inquiries or issues that cannot be resolved to senior team members and/or department manager
  • Report all suspected product issues immediately to a senior support staff or manager
  • Follows and ensures workplace operating and environmental, health and safety procedures and guidelines compliance
  • Technical Diploma, Bachelors degree in Engineering, or equivalent
  • 1 to 2 (minimum) experience in a technical support related role
  • Experience in dealing with hardware and software issues
  • Strong communication, interpersonal, problem solving and presentation skills
  • Thorough knowledge of the core product line
  • Self motivated, takes initiative to resolve issues
  • Ability to problem solve through analysis of a situation, where there are a variety of variables
76

Technical Support Representative Resume Examples & Samples

  • Make sure clients understand, and program to API specifications
  • Provide technical support for any issues arising either before or after the go-live
  • Investigate any reported errors in data quality, and escalating data corrections to relevant team
  • Deliver outstanding customer service by responding to and efficiently resolving client issues and requests
  • Assist in software testing of new releases, proactively escalating any issues
  • Help customers with installation, including setting up new systems/hardware and promptly installing updates
  • Document all updates and changes
  • Give pre and post-sales support and assistance in sales meetings
77

Technical Support Representative Resume Examples & Samples

  • Make sure clients understand, and program to API specifications
  • Provide technical support for any issues arising either before or after the go-live
  • Investigate any reported errors in data quality, and escalating data corrections to relevant team
  • Deliver outstanding customer service by responding to and efficiently resolving client issues and requests
  • Assist in software testing of new releases, proactively escalating any issues
  • Help customers with installation, including setting up new systems/hardware and promptly installing updates
  • Document all updates and changes
  • Give pre and post-sales support and assistance in sales meetings
78

Technical Support Representative Resume Examples & Samples

  • Field support calls and emails from developers and business users about account integration and functionality
  • Perform analysis to help merchants improve their approval ratios and help them make more money by way of our software
  • Update customer account information including address, banking details, etc
  • Participate in a support retrospective where all functions of the group are reviewed and improvement action items are established
  • Engage in software development discussions to create/improve our systems
  • Receive requests for technical assistance and problem resolution and collected detailed information to categorize requests in order to determine method of resolution
  • Problem Solve like it’s your job, because….well, it is
79

Technical Support Representative Resume Examples & Samples

  • Provide effective technical support in response to inbound calls and emails in accordance with departmental SLAs and to the agreed quality standards – in order to drive optimum service to Customers
  • Responsible for the initial research and investigation prior to escalating unresolved issues to the Regional Service Team through the use of the RST portal and to monitor progress through to resolution, keeping Line Manager or Team Leaders informed
  • Manage communications to Customers and Candidates throughout the investigation and resolution of technical issues
  • Responsible for updating Salesforce in a timely manner ensuring accurate and detailed notes are entered for each contact with reference numbers issues for each contact
  • Support SHL Technology teams in the testing of online products
  • Perform Outbound courtesy calls to Customers as required
  • Maintain system knowledge through ongoing training & Development
  • Carry out other duties as instructed by your line manager or Team Leader
  • Knowledge of Windows operating system plus skills in word, excel & internet related issues
  • Excellent written and communication skills
  • Ability to work under pressure and deliver results
  • Ability to work to agreed targets
  • Support SHL Technology teams in the testing of online product
  • Language requirement - French, Dutch or German
80

Client Technical Support Representative Resume Examples & Samples

  • Under direct supervision, defines and/or resolves customer problems with designated product lines
  • Generally acts as the first point of contact through telephone support and simulates or recreates customer problems to resolve user operating difficulties
  • Communicates customer suggestions for enhancements and insures proper handling and follow-up
  • No Supervisory/Management experience required
  • Must be able to follow established guidelines to accomplish tasks and solve routine problems, referring non-routine matters to supervisor
81

Technical Support Representative Resume Examples & Samples

  • Acquires and maintains technical knowledge, skills and references, in all areas of the assigned products, to expertly install, operate, troubleshoot and repair the equipment
  • Provides guidance and answers to customers calling in requesting assistance in installation, operation, troubleshooting and repairing the assigned products
  • Acts as a resource for other departments to request technical information and assistance regarding the assigned products
  • Records all pertinent information received on product problems and complaints
  • Assists with the set-up of equipment at the major dental shows, if requested
  • Performs other duties and assignments as requested to support the technical support function
  • Require Associates Degree or 4+ years equivalent experience in repairing mechanical systems
  • Require experience with mechanical, electrical, pneumatic, and hydraulic system troubleshooting
  • Prefer experience with distribution and/or business to business operating environment
  • Prefer experience with computer, telephone, and other productivity and customer focused technology
82

Technical Support Representative Resume Examples & Samples

  • Answer inbound calls from authorized and non-authorized service centers and contractors in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system
  • Provide updates to knowledge database used by service centers and other technical support representatives with new troubleshooting information discovered in the resolution of customer calls
  • Investigate technical issues from the field by coordinating with the parts department, factory personnel, and engineering
  • Minimum of an Associate’s degree in HVAC and Electrical, or equivalent knowledge and experience in the HVAC field and/or similar call center
  • Knowledgeable and competent with hands on customer service experience, particularly with commercial duct free systems with DC inverter technology. Knowledge and experience of PTAC’s also helpful
  • Ability to read and interpret schematics
  • Ability to type at least 35WPM
  • Ability to communicate distinctly and effectively in English using proper grammar to effectively answer all customer inquiries promptly and accurately
  • General understanding of Microsoft Office products with the ability to adapt to other computer systems quickly, and utilize them efficiently while on the phone with a caller
83

Technical Support Representative Resume Examples & Samples

  • Apply knowledge of RingCentral services, VoIP technology and networking hardware and software
  • Provide technical support to RingCentral’s customers
  • Troubleshoot and repair RingCentral’s solutions
  • Understand network architecture required to support RingCentral’s VoIP services
  • Recommend network hardware, software and design elements
  • Answer technical questions, solve technical problems and suggest appropriate workarounds
  • Provide quick and accurate handling of support interactions – phone, chat, screen sharing and email
  • Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 representatives
  • Offer alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns
  • Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures
  • 2 years of collegiate education is required
  • At least 1 year of working experience in Technical Support is required for this position
  • Excellent English communication skills
  • Basic knowledge on VoIP, networking, routers and modems
  • Experience configuring, updating and supporting VoIP solutions in a multi-location environment is a plus
  • Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
  • Networking, IT or telecommunications certification is a plus
  • Applicants must be amenable to working nightshifts
84

Technical Support Representative Resume Examples & Samples

  • Actively listen to each customer with patience and courtesy
  • Build customer relationships – earn their loyalty and trust by being polite and helpful
  • Use your communication skills to resolve customer’s concerns related to service activation, changes and trouble reports for all Voice service features, data service PC configuration, home router configuration and email/internet applications
  • Use your troubleshooting and problem-solving skills to come up with solutions for Home Network Equipment and Home Jack and Wiring Support
  • Issue maintenance-initiated change orders
  • Analyze and isolate trouble conditions all while keeping the customer up-to-date on the status
  • Dispatch trouble reports and service orders to outside installation and repair forces
  • Maintain service order and trouble report status in various databases
  • Negotiate dates, times and access arrangements to resolve customer service order fallout and trouble reports
  • Operate a computer and wear a headset while sitting at a workstation for an extended period of time
  • Experience working with customers on the phone to isolate and resolve problems at a customer location
  • Knowledge of communication networking components such as routers, LAN topology, Ethernet and network interface cards
  • Knowledge of Microsoft Windows and PC hardware and software
  • Availability to work evenings, weekends, holidays and overtime as needed
  • Computer Hardware / Software
  • LAN/WAN Configuration
  • Experience solving customer’s problems in a call center
  • Demonstrated ability to perform more than one function while speaking with a customer
  • A two-year degree, relevant experience and/or below certifications
85

Technical Support Representative Resume Examples & Samples

  • Provide support for the Installation and Maintenance Technicians during service fulfillment functions
  • Perform overall maintenance control functions, trouble correlation and trouble isolation for all network and undetermined troubles
  • Dispatch trouble reports and service orders to outside installation and repair forces and receiving close out information from those groups
  • Operate a PC/data terminal to maintain status of service orders and trouble reports in various FTTP operations databases
  • Negotiate dates, times and access arrangements associated with resolving customer service order fallout and trouble report
  • Track fallout orders to completion
  • Escalate order fallout and/or trouble resolution to appropriate work group
  • Perform order fallout analysis and correlation
  • Analyze and resolve order flow fallout between network provisioning and order control systems
  • Perform end to end acceptance testing
  • Responsible for talking and negotiating with customers as well as interacting with other work groups
  • Experience with Networking Software and Voice Switching Technology required
  • A strong understanding of PC components and functionality, and ability to work on the equipment while sending/receiving data
  • Knowledge of communication LAN/WAN networking components and have the ability to work with customers, on the phone, to isolate/resolve problems with the equipment at a customer location or in the fiber network
  • Able to communicate effectively with customers
  • The ability to perform more than one function at a time while speaking with an internal or external customer
  • Two (2) years of central office switching experience is desirable
  • Experience working in a customer call center
  • Proficient using a computer, and wears a headset while sitting at a workstation for an extended period of time
86

Technical Support Representative Resume Examples & Samples

  • 45% Product support, fielding support calls from customers and re sellers
  • 25% Testing and documentation
  • 30% Installation, Training, Demos, Trade Shows Rotate after hours support pager with colleagues. There are approximately 4-8 weeks of travel per year
87

Technical Support Representative Resume Examples & Samples

  • Provide day-to-day technical support to bank employees for network infrastructure, internal desktops and thin clients, servers, and software
  • Account management including adding and deleting users, creating new user accounts, and modifying accounts
  • Maintain passwords, data integrity, and file system security for desktop and Citrix environments
  • Communicate highly technical information in layman terms to non-technical users
  • Recommend hardware and software solutions, including new acquisitions and upgrades
  • 3+ years of experience providing end-user LAN/WAN support required
  • Experience supporting desktop operating systems: Windows XP/Vista/7 required
  • Experience supporting MS Office 2003/2007/2010/2013 required
  • Experience with anti-virus and backups required
  • Ability to work well with people from various disciplines with varying degrees of technical experience
  • Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
  • Always striving to learn more
  • Stays up to date with the latest technology
  • Willing to share knowledge with the rest of the team; takes pride in sharing ideas and knowledge
88

Technical Support Representative Resume Examples & Samples

  • Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware
  • Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment
  • Recommends hardware and software solutions, including new acquisitions and upgrades
  • Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills
  • Self motivated to learn new technology and new ways to deliver support
  • Shows enthusiasm when providing technical support
  • Stays up-to-date with the latest technology
89

Technical Support Representative Resume Examples & Samples

  • Manage and enhance customer relationships for strategic enterprise accounts
  • Identifying and influencing the customer’s needs to match customers business requirements with our products and feature capabilities
  • Provide direct customer support for VIP and non-VIP customers
  • Manage responsibilities for meeting all internal/external Service Level Agreements and owning the customer experience until resolution
  • Ability to investigate and troubleshoot our customer's configuration with the following languages: HTML, CSS, JavaScript
  • Anticipate, identify and troubleshoot potential issues with customer’s infrastructure or product-related issues
  • Troubleshoot network environments, supporting various operating systems, firewalls, routers and proxies
  • Coordinate with interdepartmental teams to ensure effective resolution of customer escalations, feature requests, and product-related issues
  • Manage internal communication in critical situations during and outside normal business hours
  • Present customers with continuous updates and solution within our SLAs until resolution
  • Document Support tickets for all customer interactions and inquiries until resolution
  • Initiate customer interaction regarding new enhancements, product upgrades, and releases
  • Field live Support calls and address customer and interdepartmental emails regarding escalations until resolution
  • Work closely with the development team on troubleshooting any issues, providing detailed input to diagnose and resolve client issues
90

Technical Support Representative Resume Examples & Samples

  • Discuss with customers (internal and external) technical aspects of product installation, operation and maintenance relative to sales and/or repair considerations
  • Handle telephone interface using judgments to deal with those, which cannot be handled at first contact and escalate and follow-up appropriately
  • Handle written customer communications in the form of email and web-chat in support of pre-sale and post-sale customer inquiries
  • Obtain accurate customer details and amend contact-handling system when applicable
  • Generation of sales leads from these contacts
  • May, in the future, handle customer video chat interactions in support of pre-sale and post-sale customer inquiries
  • Gives interface matrix listed compatibility information to customers on company released products
  • May handle customer product repair invoicing and assist in preparation of customer service statistics
  • Check status of repair orders per customer request
  • Follow up on customer satisfaction survey
  • Providing excellent customer management inclusive of excellent communications, responsive follow through, and advocacy for customer issues with internal departments
  • Native language Italian/fluent Spanish, fluent English. Additional languages are beneficial
  • HBO thinking level
  • A minimum of 1-2 years of related experience
  • Good knowledge on Windows & MAC environment and applications
  • Worked in a technical support position would be a benefit
  • Experience with Customer relationship management (CRM) systems
  • Additional technical certification is advantage
91

Technical Support Representative Resume Examples & Samples

  • Bachelor's degree in Arts and Sciences, Computer Science, or
  • 1-5 years experience providing software technical support
  • Deep understanding of client software, operating systems, and computer hardware components - especially the role of video graphics cards
  • Strong understanding of web application technologies and how they work
  • Knowledge of 3D modeling or 3D graphics processing a plus
92

Technical Support Representative Resume Examples & Samples

  • Provide fast and efficient customer service to business partners, dealers, and internal Spectra Precision teams on GNSS, Optical, Handhelds and Software products
  • Provide new product input, field-testing and subsequent production release involvement when required
  • Development of specific technical communications when assigned
  • Degree in Surveying with 0 to 2 years work experience or
  • 2 to 4 years of work experience as Surveyor
  • Ability to work effectively and professionally with suppliers and customers under all circumstances
  • Must be fluent in English with the ability to articulate thoughts verbally and in written form in professional and organized manner. Spanish speaking is a plus
  • Excellent and demonstrated communication skills, written and verbal, in-person and on phone required
  • Experience with Spectra Precision products preferred
  • Some travel required
93

Technical Support Representative Resume Examples & Samples

  • Working knowledge of AutoCAD® and/or Revit® experience required
  • College degree or comparable work experience required
  • Experience with Trimble field solution products such as Trimble® Robotic Total Station, Trimble® Field Points, Trimble® Field Link, etc. is a plus
  • Construction industry experience specific to Piping or HVAC installation/estimation preferred
  • Critical thinking and problem solving skills a must
  • Analytical and intuitive (capable of following logic and then making the intuitive leap to a solution or root cause)
  • Ability to think in terms of abstract ideas
  • Strong communication skills; written and oral
  • Strong ability with general computer systems troubleshooting
  • Customer oriented with strong desire to take care of the customers’ needs while following company procedures
  • High interpersonal/social skills
  • Capable, preferably thrives in high pressure/time critical environments
  • Capable of working autonomously or with little guidance
  • Ability to complete assigned tasks under stressful situations
94

Technical Support Representative Resume Examples & Samples

  • Rapidly respond to incoming customer inquiries, focusing on quality and customer satisfaction
  • Clear and thorough documentation of customer interactions
  • Support inquiries include questions relating to
  • Bachelor’s Degree or equivalent experience in a customer solution environment, transportation and/or technology related fields
  • 1-2 yrs. of Customer Support, Customer Training, and/or Help Desk experience
  • Demonstrated written and verbal communication abilities
  • Demonstrated proficiency with Microsoft Office (Word, Excel, Outlook)
  • Demonstrated customer focus and problem solving abilities
  • Ability to work assigned shift hours
  • 1-2 yrs. experience troubleshooting hardware and/or software, either remotely or onsite
  • Experience working in a Customer Support Center
  • Experience working with Mobile Communications
  • Experience working with Transportation
  • Accounting or accounts receivable experience is a huge plus
95

Technical Support Representative Resume Examples & Samples

  • Knowledge of differential GNSS technology, products and solutions
  • Ability to exercise judgment within defined procedures and practices to determine appropriate action
  • Readily seeks opportunities to increase technical knowledge and abilities
  • Values team work and collaboration
  • Ability to solve moderately complex problems; explore various alternatives and select appropriate solutions with some guidance to meet project requirements
  • Must demonstrate and project a high level of energy and enthusiasm
  • Must be comfortable with learning new computer applications
  • Fluent in English and Afrikaans languages
  • Proficiency in any other language (German, French, Portuguese or Spanish) preferred
  • Diploma in Electrical Engineering(Electronics) required, University Degree in Electrical Engineering(Electronics) or Geomatics preferred
  • Minimum 2 years’ experience in Tele-sales/Tele-support
  • Experience with Microsoft Office required
96

Technical Support Representative Resume Examples & Samples

  • Organize and maintain Demo/ Training assets in Technical Support Office (TSO) on continuous basis
  • Troubleshoot, remedy and update all demo MX systems requiring repairs, tuning or TIB’s/ Mod Kits
  • Take ownership of the “small tools” demo budget; order/ re-supply damaged tools or consumables
  • Track and report on location of assets through ATS database
  • Create packing, transfer and/or shipping requests in ATS software management tool for shipping and receiving of equipment
  • Handle daily shipping/ receiving of demo assets; pack and unpack equipment in and out of cases
  • Coordinate directly with Sales Directors and their customers to define demo concept of operation, equipment scope and systems configuration
  • Compile kit list, document MX system configurations to be demonstrated by others
  • Occasionally design/ fabricate missing ancillary equipment peripherals to support MX product installations on customer vehicle platforms or integrated mission systems
  • Configure, backup and test MX camera features, options and stability proviso per customer and export requirements
  • Assist tasked demo technician in validating the proposed integrated system solution prior to customer equipment delivery
  • Support equipment/ personnel scheduling and logistics for demos
  • Perform daily safety inspections on all lift/handling equipment
  • Receive, signoff, and dispense all miscellaneous packages delivered to Kerns for S&M and CSG
  • Respond to/ direct Customer / Sales Directors inquiries related to MX products
  • Experience with operating and troubleshooting Wescam MX family of products
  • Experience in the assembly and/or repair of Wescam MX family of Products
  • Ability to read and interpret electrical schematics and mechanical assembly drawings
  • Familiarity with Wescam maintenance software
  • Experience in the use of test and measurement tools, including multi-meters, oscilloscopes, calipers etc
  • Familiarity with the use of software/firmware programing tools such as MPLAB and Xilinx
  • Strong administrative skills with understanding of logistics operations
  • Knowledgeable in the use of MS-Office software programs
  • Works proficiently alone or in group setting
  • Ability to do small group presentations
  • Community College Diploma in mechanical/electrical technology or equivalent
  • 3 years’ experience in the Maintenance and Repair of Wescam MX family of products
97

Technical Support Representative Resume Examples & Samples

  • · Ensure compliance with corporate initiatives and standardization projects
  • · Ensure compliance and adherence with hardware and software inventory within Corporate Asset Management System
  • · Provide Desktop, Laptop, Tablet, and Mobile device support
  • · Provide Windows 7 and Windows 8.1 OS support
  • · Thorough understanding of Active Directory
  • · Experience in maintenance and support of various Video Conference Systems
  • · Provide end user assistance for Microsoft Office 2010/2013 (pending migration to Office 2016)
  • · Ensure Windows Patching and Security Updates are applied
  • · Documentation of systems/software/procedures/facilities
  • · Prioritize and schedule ticket queue. Escalate problems (when required) to the appropriately experienced technician or management
  • · Where required, administer and resolve issues with associated end-user workstation networking software products
  • · Receive and respond to incoming calls, tickets, and/or e-mails regarding users issues
  • · Test fixes to ensure problem has been adequately resolved
  • · Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed
  • · Accurately document instances of desktop equipment or component failure, repair, installation, and removal
  • · If necessary, liaise with third-party support on desktop, laptop, and mobile devices with equipment vendors
  • · Must be a problem solver, able to multi task and think on the go
98

Technical Support Representative Resume Examples & Samples

  • Bachelors degree in Engineering, Physics, or Chemistry or related field
  • Excellent communication (written/verbal) skills
  • No specific prior experience required
99

Technical Support Representative Resume Examples & Samples

  • Deliver ser