Call Center Customer Service Representative Resume Samples

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VS
V Stokes
Violet
Stokes
3930 Stokes Ferry
Boston
MA
+1 (555) 526 7018
3930 Stokes Ferry
Boston
MA
Phone
p +1 (555) 526 7018
Experience Experience
11/2015 present
Houston, TX
Customer Care Call Center Customer Service Representative
Houston, TX
Customer Care Call Center Customer Service Representative
11/2015 present
Houston, TX
Customer Care Call Center Customer Service Representative
11/2015 present
  • Provide directions and general assistance
  • Keep customer informed about progress by checking the status of work orders in customer record system
  • Adhere to quality standards, meeting sales and performance goals set by management
  • Provide assistance/support to other areas of the business
  • This position will also assist in scheduling shop workload
  • Make outgoing calls- callback management and miscellaneous calls as assigned
  • Send and receive tasks to Provider offices to assist patient with access to medical care
11/2008 06/2015
Philadelphia, PA
Contact Call Center Customer Service Representative
Philadelphia, PA
Contact Call Center Customer Service Representative
11/2008 06/2015
Philadelphia, PA
Contact Call Center Customer Service Representative
11/2008 06/2015
  • Effectively processes customer requests and transactions in accordance with bank policies and procedures including utilizing the Language Line process to serve non-English speaking customers
  • Performs other duties as assigned
  • Recommend alternative banking products and/or make referrals to other departments
  • Provide information on bank products as requested by the customer
  • May perform system testing
  • Complete maintenance as requested including address changes, check orders, stop payments, account closings and ATM/Debit card captures
  • May answer customer telephone banking inquiries via email
07/2003 06/2008
Chicago, IL
Call Center Customer Service Representative
Chicago, IL
Call Center Customer Service Representative
07/2003 06/2008
Chicago, IL
Call Center Customer Service Representative
07/2003 06/2008
  • Recommend ways to improve processes and better manage expenses
  • Answer inbound calls within guidelines/goals established by the client and contact center management
  • Receive and track H&WS work order requests and dispatch work orders to maintenance staff
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Proactive response to inquiries from patients, Providers, and internal medical personnel
  • Answering inbound calls from our valued members and assisting them with their inquiries
  • Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
Education Education
Bachelor’s Degree in Commitment
Bachelor’s Degree in Commitment
Indiana University
Bachelor’s Degree in Commitment
Skills Skills
  • Dependable, reliable and able to perform duties with minimal supervision
  • Ability and Knowledge of Basic Computer Skills
  • Excellent interpersonal skills, with the ability to communicate clearly and effectively with a customer based approach
  • Ability to multi-task and be comfortable in a fast-paced worked setting while remaining diligent to accuracy
  • Strong critical thinking, problem solving and judgment skills, with the ability to make sound and reasonable decisions through careful evaluation and understanding of the impact of those decisions
  • Total Rewards Benefits Package including 401K (up to 6% company match),Tuition assistance, Medical, dental, vision, and life insurance, Wellness Program, Paid Time Off (PTO), Short-term Disability, and on-site amenities including fitness center, game room, internet bar, food vendors, Employee Credit Union/ATM
  • Professional industry designations such as LOMA’s Associate Life Management Institute (ALMI), Associate Customer Service (ACS), or Associate Annuity Products and Administration (AAPA) or demonstrated work toward achieving designations
  • At least three years life insurance and/or annuity contract experience in a call center, new business or in-force customer service role or comparable insurance or financial services experience
  • Thorough knowledge of annuity and life products and processes, especially for fixed and indexed annuity products and current tax laws and regulations as applied to life and/or annuity policies and contracts
  • Total Rewards Benefits Package including 401K (up to 6% company match), company funded pension plan, Tuition assistance, Medical, dental, vision, and life insurance, Wellness Program, Paid Time Off (PTO), Short-term Disability, and on-site amenities including fitness center, game room, internet bar, food vendors, Employee Credit Union/ATM
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1

Call Center Customer Service Representative Resume Examples & Samples

  • FlexiblePositive attitude
  • Ability to work in a fast paced and quickly changing work environment
  • Multi-line phone system
  • Bilingual (Spanish), preferred
2

Call Center Customer Service Representative Resume Examples & Samples

  • Exceed our customer expectations by documenting call details and new account information into the system and completing any forms required to request action by other departments
  • Educate customers on billing details, Cox policies and procedures concerning prices, billing and service
  • Perform any necessary calculations pertaining to fees, time periods, or dates
3

Call Center Customer Service Representative Resume Examples & Samples

  • Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products
  • Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary
  • Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company
  • Keep customer informed about progress by checking the status of work orders in customer record system
  • Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments
4

Call Center Customer Service Representative Resume Examples & Samples

  • High school diploma (or equivalent) is required
  • Ability to engage the customer emotionally
  • Ability to synthesize information and process common service requests
  • Ability to maintain composure
5

Call Center Customer Service Representative Resume Examples & Samples

  • Respond to inbound calls and resolve customer and agent service requests according to EquiTrust policies in a prompt, efficient and courteous manner for external customers, agents, departmental staff and other EquiTrust personnel at all times
  • Assist agents, clients and industry companies with completing requests regarding EquiTrust annuity and life product business
  • Verify new applications and received in-force requests for completeness and corresponds with agents to request additional information or required forms
  • Confirm the status and requirements of pending and processed In-force and New Business transactions with agents and clients
  • Track daily/weekly calls and prepares status reports
  • Coordinate, prepare and send email or written correspondence and service requirements to Agents and clients
  • Document and track each call and correspondence as completed
  • Flexibility in scheduling of daily activities
  • Basic math skills
  • Balanced risk taking
6

Call Center Customer Service Representative Resume Examples & Samples

  • Previous customer service, customer care, contact center and call center highly preferred
  • Must demonstrate the ability to multitask and focused attention to detail required
  • Ability to meet established customer service requirements
7

Call Center Customer Service Representative Resume Examples & Samples

  • Provide information on a variety of complex customer service issues requiring knowledge of life insurance/retirement/annuity products and transactions focusing on customer satisfaction, quality, and efficiency. May consult with other departments
  • Exhibits regular, reliable, punctual and predictable attendance
  • General understanding of life and annuity products
8

Call Center Customer Service Representative Resume Examples & Samples

  • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers
  • Places outbound customer service or customer satisfaction calls, as required by client
  • Attends telephone skills and program information training sessions; adheres to established levels of service
  • Adheres to established customer service and documentation standards within required time frames
  • Zero or more years of customer service or other telephone experience
  • Experience working with fax machines, computer software, and telephone technology
  • Ability to meet professional standards towards project and co-workers
9

Call Center Customer Service Representative Resume Examples & Samples

  • US Citizenship Required
  • Previous call center background highly preferred
  • Must be able to obtain and maintain government security clearance; pass drug screen, credit/criminal background check
10

Contact Call Center Customer Service Representative Resume Examples & Samples

  • Provide information on bank products as requested by the customer
  • Complete maintenance as requested including address changes, check orders, stop payments, account closings and ATM/Debit card captures
  • May answer customer telephone banking inquiries via email
11

Call Center Customer Service Representative Resume Examples & Samples

  • Manage various H&WS functions at EY sites, providing consistent, quality, and cost-effective services. Apply leading knowledge to protect the firm's assets and image, by maintaining a safe, functional and productive work environment
  • Perform specialized tasks as required (e.g., helping H&WS, box moves, external messenger services, record keeping, binding, faxing, photocopying, ordering business cards, books and periodicals)
  • Receive and track H&WS work order requests and dispatch work orders to maintenance staff
  • Understand and operate local office equipment, including audio and visual equipment
  • Set-up and prepare in-office hoteling work and meeting spaces that require audio and visual equipment, food and beverages for meetings
  • Coordinate video teleconferences by reserving the equipment, space needed, confirming peripheral equipment is compatible with all sites, and is operational prior to meeting start time
  • Help with other facilities and hospitality functions as necessary
  • Recommend ways to improve processes and better manage expenses
  • May coordinate activities of office, hospitality, meeting and hoteling staff
  • Ability to manage multiple tasks in a fast-paced environment
  • In-depth knowledge of systems, tools and procedures related to office maintenance, hospitality, meeting and in-office hoteling services
  • Ability to learn and use EY Reserve and EY Workplace system tools
  • A minimum of 1-3 years related experience
  • High School diploma, or equivalent experience
12

Call Center Customer Service Representative Resume Examples & Samples

  • MUST type a minimum of 40 wpm
  • Ability to work in a fast pace environment
  • Excellent attendance record in previous employment
  • Ability to meet predetermined goals
13

Call Center Customer Service Representative Resume Examples & Samples

  • Placing a high volume of outbound calls to our valued members to schedule them for their in home visits with a Physician or a Nurse Practitioner via an auto dialer system
  • Answering inbound calls from our valued members and assisting them with their inquiries
  • Enhancing our valued members experience within our business
  • Validating member demographic information and obtaining additional member data via specific plan scripting
  • Data entry of the members record with accurate information obtained on the call
  • Ensuring that the appointments are scheduled accurately following department policies and procedures
  • Resolving any scheduling issues or concerns
  • Routing calls to the appropriate department as needed
  • Ability to collaborate within a team environment
  • Support any call queues as business needs arise
  • Available to work Monday-Friday from 8:00am-4:30pm or 11:00am-7:30pm. Mandatory overtime may occur based on work load and may include Saturdays
  • 1+ year of call center and/or sales experience OR at least 1 year of experience working in a high volume call center environment
  • Must be able to create, copy, edit, send & save using Microsoft Word, Excel & Outlook
  • Must be able to type and talk at the same time and navigate through multiple screens
  • Ability to maintain confidentiality and adhere to HIPAA requirements
  • Bilingual skills in Spanish or Korean
  • Experience working in a metric driven work environment
  • Experience working in a customer retention focused role
  • Experience using an auto dialer system
  • Experience working in the Healthcare Industry
  • Experience working with Medicaid or Medicare
14

Call Center Customer Service Representative Resume Examples & Samples

  • *Available to work Monday-Friday from 8:00am-5:00pm and/or 9:00am-6:00pm***
  • Mandatory overtime may occur based on work load and may include Saturdays*
  • Available to work Monday - Friday from 8:00 am - 5:00 pm or 9:00 am - 6:00 pm, Mandatory overtime may occur based on work load and may include Saturdays
  • 1+ year of call center and/or sales experience OR at least 1+ year of experience working in a high volume call center environment
  • Bilingual skills in English and Spanish or Korean
15

Call Center Customer Service Representative Resume Examples & Samples

  • Answer a minimum of 85 calls per day resolving moderate to complex issues
  • Verify and update patient demographic and insurance information
  • Send and receive tasks to Provider offices to assist patient with access to medical care
  • Receive and process expedite, stat and at-risk referrals
  • Contact patients to advise of appointment and referral status
  • Extreme high volume data entry
  • Process and resolve expedited patient complaints
  • Review and processing of medication refills
  • Proactive response to inquiries from patients, Providers, and internal medical personnel
  • SHS training curriculum must be completed within two years of training
  • Expanded knowledge and use of MS Excel
  • Able to demonstrate customer service and proper telephone etiquette
  • Advance computer skills in Windows environment
  • Strong listening, critical thinking, decision making, telephone, customer service and problem solving skills
  • Ability to prioritize call types
  • 6+ months experience in a customer service / call center or healthcare environment
  • Training in a medical office or customer service related field
  • CPT and ICD-9 coding experience
  • Knowledge of Medical Terminology
  • Advanced knowledge of insurance products
16

Call Center Customer Service Representative Resume Examples & Samples

  • Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, policy and procedure, account status, marketing promotions and campaigns, and explaining billing and shipping details
  • Handle a high volume of calls covering the full range of customer needs in a prompt and professional manner, obtaining all information for transaction execution
  • Summarize every interaction to prevent repeat calls or cancellations
  • Execute email and Live Chat as needed
  • Protects all customer information in a professional and confidential manner
  • Ability to navigate through multiple systems and resolve complex multichannel issues
17

Call Center Customer Service Representative Resume Examples & Samples

  • Answers inbound customer calls concerning troubleshooting or questions about one or more products, e.g., instructions about hooking up Cox’s equipment or their own. (All TSRs are or will soon be 3-product trained, and TSRs in a single center will support wireless service as it becomes available.)
  • Requests account information, accesses customer records or other electronic tools and information delivered to the desktop, and authenticates customer by requesting PIN or other identifying information
  • Asks questions and listens to customers to understand their needs, requests, or problems
  • Accesses Company databases and gives instructions to customers to gather information necessary to determine the root cause of the problem
  • Checks status of work orders in customer record system
  • Interacts with other departments (e.g., test desk, field service) while customer is on hold, as necessary
  • Keeps customer informed about what is happening; educates as needed
  • Determines the cause of the problem and the action required to solve it, whenever possible, based on all available information
  • Schedules a truck roll in the system if the problem cannot be resolved over the telephone. Negotiates appointment time with the customer and tells customer if there is a charge for the service call
  • Takes payments by phone in some locations
  • Answers basic questions about programming over the phone; transfers customers to Sales for complex questions
  • Identifies sales lead generation opportunities, promotes Cox services, and offers service contracts. With customer concurrence to accept a service contract, closes new contracts
  • Provides warm referrals to Sales for sales leads for new services (RGUs)
  • Notes the call in customer record. Enters the type of call in the iNav database
  • Initiates and documents Cox responses to customer contacts by keying new or changed information about accounts into the computer system and completing any forms required to request action by other departments or gather additional information. Notes follow-up required on desk calendar or PC. Enters disposition codes to document the nature of each call handled
  • May place follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments
  • Participates in team meetings and individual meetings with Supervisor concerning own job performance
  • Attends job-related training that may include up to 8 weeks of modular of initial training; refresher training; product, service, and customer experience updates; and cross training
  • Reads new or updated reference material or announcements pertaining to construction schedules, outages, promotions, programming changes, specials, policies, and other Company business. Adapts customer communication to reflect any changes
  • Helps other TSRs by answering their questions
  • Attends work when scheduled even during irregular/unexpected days or hours; takes incoming calls as soon as possible following a previous call
18

Driver Call Center Customer Service Representative Resume Examples & Samples

  • Answering driver calls pertaining to a variety of questions regarding their company vehicle and programs they are enrolled in
  • Must be able to manage stress levels during high call volume periods
  • Utilize our internal issue tracking system – CARE – to follow through on customer inquiries and issues
  • Contacting drivers by phone or e-mail to gather missing information, request requirements pertaining to the yearly registration, address out of compliance items such as missing business and personal mileage records and overdue oil changes
  • Ability to multitask is essential
  • Minimum of 1 year call center experience
  • Excellent communication skills. This includes both spoken and written language skills, as well as typing proficiency (40 words per min)
  • Combination of teamwork and independence. In this role, you will be a part of a customer service team, yet you will be asked to work independently to accomplish your tasks as well
  • Must have exceptional phone and written communication skills. Must be able to demonstrate these skills on a daily basis
19

Call Center Customer Service Representative Resume Examples & Samples

  • Answers phone and responds to customer requests in a timely manner
  • Provides customer with product and service information
  • Identify, research and resolve customer issues using the computer system and resources
  • Research billing issues
  • Communicates effectively with the customer and leadership
  • Receives and responds to all customer inquiries and complaints
  • Responsible for guiding complaint resolution to ensure that proper and satisfactory closings are obtained
  • Show empathy to the customers while providing one call resolution
  • Reports any and all out of line conditions affecting customer satisfaction
  • Basic reading, writing and mathematics skills are required
  • Multi-Task between multiple screens while speaking with the customer
  • Minimum of one year of Call Center experience or two years in customer service
  • Computer literate with the ability to learn customer service software applications
  • Duties require professional verbal and written communication skills and the ability to type 30 wpm
  • Good telephone manner to enhance relationships with customers
  • Job involves sitting, with structured time schedule, working in front of a computer screen
20

Call Center Customer Service Representative Resume Examples & Samples

  • 1+ years previous Call Center experience required
  • 1+ years previous Collections experience required
  • 1-2 Years Customer Service experience required
  • Ability and Knowledge of Basic Computer Skills
  • Strong Verbal Communication Presence
  • Previous Mortgage Experience PreferredEducation and/or Experience: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.Mathematical Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Reasoning Ability
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers
  • Language Skills
  • High School / GED required; Associates Degree or Equivalent from a 2 year college or technical school preferred
21

Call Center Customer Service Representative Resume Examples & Samples

  • High School Diploma or GED required; Associates Degree preferred
  • Minimum of one year of customer service experience; call center and/or banking experience preferred
  • Previous sales experience preferred
  • Proficiency in Microsoft Office applications and accuracy in data entry required
  • Excellent interpersonal skills, with the ability to communicate clearly and effectively with a customer based approach
  • Ability to effectively listen, ask probing questions, understand concerns, and overcome objections
  • Strong critical thinking, problem solving and judgment skills, with the ability to make sound and reasonable decisions through careful evaluation and understanding of the impact of those decisions
  • Ability to multi-task and be comfortable in a fast-paced worked setting while remaining diligent to accuracy
  • Strong sales and service orientation required
  • Maintain a positive attitude and be adaptable to change
22

Call Center Customer Service Representative Resume Examples & Samples

  • Educate and advise callers on their benefits, the system, and all related processes
  • Research customer requests and follow up with customers as needed
  • Other projects assigned as needed
23

Call Center Customer Service Representative Resume Examples & Samples

  • MySQL
  • Oracle SQL *Plus
  • SQL
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
  • Productivity Softwar
  • Administration and Management
  • Report Compiling
  • Clerical
  • Data comparison
  • Data Maintenance
  • Data sorting
  • Data Verification
  • Document Formatting
  • Complex Problem Solving Skills
24

Call Center Customer Service Representative Resume Examples & Samples

  • Must be familiar with the company's products and procedures
  • Some experience in a call center or customer service environment
  • Must be able to work in cooperation with others
  • Must be attentive to detail and ensure accuracy in work assignments
  • Basic computer skills with data entry experience needed
  • Must be able to communicate effectively with others and be a team-player
  • Must have the flexibility to work variable schedules, including weekends
  • Must be able to convey product information and availability to customers
  • Must possess the ability to deal tactfully with customers
25

Call Center Customer Service Representative Resume Examples & Samples

  • Maintain regular contact with customers to process orders
  • Communication skills (both professional verbal and written)
  • Computer experience with a preference in Microsoft Office
  • Ability to work together in a close-knit, fast-paced, challenging environment
  • Proven ability of independent judgment & ability to work under minimal supervision
26

Call Center Customer Service Representative Resume Examples & Samples

  • One or more years of customer service or other telephone experience
  • Good writing and grammar skills required
  • US Citizenship required
  • Must be able to obtain and maintain government security clearance; pass drug screen, credit/criminal background check verification of US citizenship
  • Must be flexible to work Closings/Weekends/Overnights – shifts will be explained during interview
27

Call Center Customer Service Representative Resume Examples & Samples

  • Address customer inquiries that come to Kroger through the toll-free number
  • Protects customer information in accordance with state and federal Pharmacy laws including HIPAA law and Corporation standards
  • Ensure all tasks are conducted with accuracy and in a customer first manner consistent with corporate policies
  • Answer business reply card correspondence
  • Professionally resolve and manage difficult customer situations
  • Ability to maintain and sustain established call center metrics
  • Serve as a liaison between The Kroger Co. and the customer
  • Ability to problem-solve with a goal of first contact resolution
  • Input accurate customer data into the customer relationship database while speaking on the phone
  • Keep managers and supervisors updated on consumer concerns and trends in product complaints
  • Frequent contact with divisions, Corporate Technology, Procurement and Marketing Departments, manufacturing plants and store personnel
  • Proven customer service background
  • Proficient with Microsoft Office
  • Strong written and verbal communication skills with the ability to effectively communicate information to customers
  • Ability to organize and prioritize a variety of tasks/projects
  • Strong attention to detail is required
  • Ability to maintain composure during stressful situations
  • Must be available to work different shifts as well as rotating weekends per the needs of the business. This may include working weekends as part of a standard work schedule
  • Store experience
  • Customer Call Center experience
28

Call Center Customer Service Representative Resume Examples & Samples

  • Receive, edit and process incoming customer orders and correspondence in a timely manner
  • Receive, evaluate and answer customer inquiries in a timely manner
  • Receive, settle and follow up on customer inquiries and complaints to assure action, as assigned
  • Maintain accurate customer records
  • Represents the company to customers. May maintain direct, continuing relationships with certain customers
  • Able to work under indirect supervision. Work performed is somewhat difficult in content, but usually limited in responsibility
  • *Hours will be 12 pm- 10 pm four days a week***
  • Experienced in working in a call center environment
  • Experienced in using Microsoft Office
  • JDE experience, preferred
  • The ability to work a variety of schedules including, weekend, evenings and holidays
  • Look for areas of improvement through Lean concepts
29

Customer Care Call Center Customer Service Representative Resume Examples & Samples

  • Strong oral, interpersonal, and written communication skills
  • Strong customer service skills, including courteous telephone etiquette and professionalism; and the ability to exhibit patience and empathy
  • Responsiveness to customers
  • Demonstrates strong analytical skills with the ability to evaluate, develop, and deliver alternative courses of action
  • Demonstrates reliability and compliance with scheduling standards
  • Ability to express assurance and confidence
  • PC proficiency in Windows-based applications and strong internet skills
  • Team-oriented with the ability to work effectively with others
  • Customer service focused; ability to identify process improvements and to multi-task
  • Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
  • Self-directed and the ability to problem solve in a positive, productive manner
  • Ability to positively deal with changes in a complex and rapidly changing work environment
  • Ability to apply the knowledge/skills learned in training to the day-to-day aspects of the job
30

Call Center Customer Service Representative Resume Examples & Samples

  • Answer inbound calls within guidelines/goals established by the client and contact center management
  • Consistently achieve call quality score goals to meet client and customer satisfaction goals
  • Multi-task in several computer applications while holding a conversation with a customer
  • Must have an open schedule availability and be available evenings and weekends
  • Customer service experience with a minimum of 6 months
  • Call center experience a major plus
  • Must have a stable work history
  • Dependable, reliable and able to perform duties with minimal supervision
  • Ability to interact positively with customers, peers, and supervisors
  • Professional, articulate voice
  • Must be able to use multiple computer applications while communicating with customers
  • Ability to type a minimum of 25 WPM
31

Call Center Customer Service Representative Resume Examples & Samples

  • Recognizes consistent problem areas and reports to higher level for action
  • Seeks to retain account and/or suggest and encourage use of other services and products
  • More experienced associates will be involved in root cause analysis of more complex inquiries
  • Handle in-bound and out-bound calls from our customers in hazard insurance, mortgage banking and property loss
  • Works in a single client functional environment due to limited knowledge and skill set
32

Call Center Customer Service Representative Resume Examples & Samples

  • Successful completion of company pre-employment assessment
  • Critical Thinking
  • Advanced conflict resolution skills
  • Consistently meeting or exceeding performance measurement goals
  • Ability to excel in a structured environment
33

Call Center Customer Service Representative Resume Examples & Samples

  • Input customer orders; assist customers in making product selections by asking questions and actively listening to identify customer needs. Suggest alternates or substitute products based on availability
  • Research and source products for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, cross-references and internal contacts
  • Follow up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicate with customers about any expected delays or issues with their order
  • Maintains knowledge of new and existing products and inventory by participating in training, reviewing catalogs, web-sites and internal resources
  • Provide pre-order and post order support; order management from the point of entry to invoicing; and customer service in a call center environment working closely with vendors, warehouses, credit and the sales department
  • Provide warranty support (to include but not limited to, entering claims, answering phones, faxes, and emails) to customers, store and sales staff in the Florida region
  • Track and follow-up with customers, stores and sales staff on outstanding warranty issues and exceptions
  • As required, provide call center support for sales centers open on Saturday during peak season
  • Provide e-commerce order support via telephone, text, email and on-line chat
  • High School Diploma or equivalent with 2+ years of HVAC or Call Center experience; or Associates Degree with 1+ year of HVAC or Call Center experience
  • Must have strong customer service soft skills and ability to perform in a high volume, fast-paced environment
  • Must be well organized, detail oriented and have good computer/data entry skills; should be proficient in MS Office (Word, Excel, Outlook) and web-based applications
  • Must possess the ability to problem solve and multi-task
34

Call Center Customer Service Representative Resume Examples & Samples

  • Placing a high volume of outbound calls to our valued members to schedule them for their in-home visits with a Physician or a Nurse Practitioner via an auto dialer system
  • 1+ year of call center and / or sales experience OR at least 1+ year of experience working in a high-volume call center environment
  • Must be able to create, copy, edit, send and save using Microsoft Word, Microsoft Excel and Microsoft Outlook
35

Call Center Customer Service Representative Resume Examples & Samples

  • 1+ years or more of business-to-consumer technical support experience, call center preferred, or a Bachelor's degree in a computer technology field
  • Strong interpersonal communication skills and telephone etiquette
  • Strong business/technical oral and written skills
  • Must work well independently or in a team environment, under moderate supervision
  • Working knowledge of Microsoft Office, particularly Excel
  • Ability to handle on an average 20 customer calls/issues per day (call resolution averages about 20-30 minutes)
  • Reliability and punctuality a must
  • Ability to be innovative and resourceful
36

Call Center Customer Service Representative Resume Examples & Samples

  • Excellent phone handling skills
  • Represent Enterprise in a professional manner
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches and vendors
  • Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Perform miscellaneous and backup job-related duties as assigned
  • Computer proficiency and strong verbal communication required
  • Minimum 6 months experience in call center environment
  • Previous experience with problem solving in a customer resolution environment is preferred
  • Apart from religious observations, must be able to work evenings, week-ends and holidays