Service & Support Representative Resume Samples

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AO
A Ondricka
Aliza
Ondricka
67775 Zemlak Pass
Detroit
MI
+1 (555) 481 7446
67775 Zemlak Pass
Detroit
MI
Phone
p +1 (555) 481 7446
Experience Experience
Detroit, MI
Service Support Representative
Detroit, MI
Torp, Ward and Wuckert
Detroit, MI
Service Support Representative
  • Negotiate customer claims, initiate billing adjustments, and arrange product substitutions and returns
  • Resolve most customer concerns and problems using established procedures
  • Research and provide problem resolution, detailed information on services, and assistance regarding paperwork and technical inquiries
  • Adhere to Thermo Fisher Scientific protocols, consistencies and procedures
  • Ensure that Thermo Fisher’s customer satisfaction objectives are met or exceeded
  • Provide world-class level of customer service to existing and new customer base
  • Interface closely with sales, service, and management to ensure customer satisfaction is maximized
Philadelphia, PA
Service & Support Representative
Philadelphia, PA
Morissette-Rodriguez
Philadelphia, PA
Service & Support Representative
  • Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes
  • Execute in a matrixed organization
  • Mentor others to improve their effectiveness, while offering and accepting honest and direct feedback
  • Be genuinely curious to learn how Intuit products & services can help make the lives of Business Owners & Accountants easier
  • Assist the department with Voice of Customer data analysis
  • Learn and utilise specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes
  • Follow-through and provide closed loop feedback on problems/opportunities
present
New York, NY
International Service Support Representative
New York, NY
Wuckert-Boehm
present
New York, NY
International Service Support Representative
present
  • Supports international affiliate service part orders, special shipment documentation and invoicing
  • Includes “Global” customer requests for spare parts from the International Market
  • Liaison to over 40 Affiliates that service Alcon Customers in over 80 countries
  • Create orders, request return parts to Germany for Wavelight and Verion products and work very closely with Technical Services Buyer Planners and the Warehouse team to ensure parts are delivered promptly
  • Prepares and/or gathers all shipping documents for export of customer orders - documents include Shipper’s Letter of Instruction (for freight forwarder), SAP and J.D. Edwards invoice and/or manual invoice, packing list, other special certificates, etc
  • Includes allocation of “Global” materials and identification of processes for improvements throughout the various administrative areas
  • Support, motivate, develop and coach agents to foster a customer-focused culture. Provide ongoing support / leadership and feedback to agents
Education Education
Bachelor’s Degree in Scientific
Bachelor’s Degree in Scientific
University of San Francisco
Bachelor’s Degree in Scientific
Skills Skills
  • Ability to quickly build rapport with customers
  • Ability to diffuse situations with frustrated customers and convert to a positive memorable customer experience
  • Able to research, analyze and determine an appropriate course of action in a variety of situations
  • Demonstrates initiative and the ability to prioritize
  • Ability to identify the source of a customer’s problem and accurately assist with the program navigation
  • Ability to multi-task and make business decisions in a constantly changing, fast paced environment
  • Solves moderately complex problems exercising good judgment. The ideal candidate will have critical thinking and problem solving skills
  • Excellent numerical, abstract and verbal reasoning skills
  • Able to work with minimal supervision
  • Ability to align and communicate with the customer effectively
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15 Service & Support Representative resume templates

1

Aim Service Support Representative Resume Examples & Samples

  • Primary responsibility includes answering questions and providing solutions pertaining directly to the Order Management System and client work-flows
  • Direct client interaction to troubleshoot client issues and answer system questions
  • Work closely with Portfolio Managers, Traders, Compliance
  • Minimum of 2 to 3 years experience, preferably in a service related role
  • Background in finance
  • Demonstrate superior customer service and product knowledge
  • Knowledge of Buy-side is a plus
2

Toms Service Support Representative Resume Examples & Samples

  • Must have a good understanding of Trade Life cycle and workflow, ideally within fixed income
  • Excellent analytical and problem solving abilities
  • Ability to multi-task and thrive in a fast paced environment
  • Enjoy working in a team oriented enviroment
  • Italian or German speaker preferred
  • Salary - Competitive + Benefits
  • Closing Date - August 23rd 2015
3

Aim Service Support Representative Resume Examples & Samples

  • Knowledge of Buy-side including trade cycle (execution to settlement)
  • Knowledge in P&L, reconciliation of daily P&L knowledge is preferred
  • Strong product knowledge in domestic and global security markets, specifically in Credit Derivatives, Swaps, Options, Fixed Income, Equities, Foreign Exchange, etc
4

Service Support Representative Resume Examples & Samples

  • MFocus
  • Base24
  • TMS
  • Networking, routers. modems
  • Familiarity with TDMS POS devices
5

Service Support Representative Resume Examples & Samples

  • Negotiate customer claims, initiate billing adjustments, and arrange product substitutions and returns
  • Ability to process efficiently in multiple operational systems
  • Resolve most customer concerns and problems using established procedures
  • Research and provide problem resolution, detailed information on services, and assistance regarding paperwork and technical inquiries
  • Gather information about product capabilities relative to specific customer needs
6

Service Support Representative Resume Examples & Samples

  • Hardware break fix aptitude
  • Software familiarity
  • Customer relationship potential
  • Demonstrated technical background in computers
  • Understanding of basic computer hardware, ability to learn, good organizational skills and ability to think on your feet in customer situations
  • No specific years of experience are required for any of the skills
7

Service Support Representative Resume Examples & Samples

  • Adhere to Thermo Fisher Scientific protocols, consistencies and procedures
  • Ensure that Thermo Fisher’s customer satisfaction objectives are met or exceeded
  • Provide world-class level of customer service to existing and new customer base
  • Interface closely with sales, service, and management to ensure customer satisfaction is maximized
  • Effectively communicates and exchanges information among team members
  • Manage orders from multiple sources (fax, phone, EDI, and web)
  • Validate orders for compliance and accuracy. Work with channel partner or direct customer to correct order discrepancies
  • Follow up and resolve all open orders assigned
  • Enter orders into Thermo Fisher system
  • Assist customers requesting equipment service repair as received through incoming telephone calls and email
  • Validate product warranty/contract/billable status
  • Verify customer account information to assure proper billing and worksite; if incorrect, obtain required changes and communicates to Service Database Representative for installation move/correction
  • Responsible for obtaining purchase order for billable service
  • Ensure service orders are dispatched to trained FSE or ISO in accordance to Field Service FSE skillset Matrix and Region
  • 1+ year call center or customer service experience
  • Must be basic to proficient in Microsoft Office, including Word, Outlook and Excel
  • PC computer skills, word documents and spreadsheet knowledge
  • Must be able to read, write and speak English fluently. Bilingual in Spanish a plus
  • Displays a high level of confidentiality for both customer and Fisher
  • Must maintain Thermo Fisher Scientifics’ Four-I Values
8

International Service Support Representative Resume Examples & Samples

  • Supports international affiliate service part orders, special shipment documentation and invoicing
  • Includes “Global” customer requests for spare parts from the International Market
  • Liaison to over 40 Affiliates that service Alcon Customers in over 80 countries
  • Create orders, request return parts to Germany for Wavelight and Verion products and work very closely with Technical Services Buyer Planners and the Warehouse team to ensure parts are delivered promptly
  • Prepares and/or gathers all shipping documents for export of customer orders - documents include Shipper’s Letter of Instruction (for freight forwarder), SAP and J.D. Edwards invoice and/or manual invoice, packing list, other special certificates, etc
  • Includes allocation of “Global” materials and identification of processes for improvements throughout the various administrative areas
  • Involves training and procedural rewrites as required
  • Knowledge of the import regulation of the receiving country
  • Experience with SAP and JD Edwards preferred
  • No prior experience required
9

Service & Support Representative Resume Examples & Samples

  • Be the ambassador of India service & support for all of our products & services
  • Build customer confidence in every customer interaction i.e. chat, email and phone
  • Support, motivate, develop and coach agents to foster a customer-focused culture. Provide ongoing support / leadership and feedback to agents
  • Resolve acute customer escalations as needed
  • Conduct quality assurance; coaching and monitoring of customer calls
  • Ensure successful India product experience for customers
  • Assist with content design for social media, electronic articles and other company documents as required
  • Act as a subject matter expert on key customer trends specific to our customers
  • Partner with key stakeholders to improve the customer experience
  • Assist the department with Voice of Customer data analysis
  • 2-3 years technical support experience with an emphasis on providing excellent service in a customer care role in banking, financial, or accounting role is highly desired. Tally and Quickbooks experience would be given a preference
  • Bachelor's degree (BCom/ Mcom) is preferred with technical or computer background
  • Strong computer skills and ability to learn company products, techniques and processes quickly in training environment and have the ability to transfer learning to work environment
  • Excellent problem-solving skills and the ability to learn Intuit products
  • Ability to manage multiple priorities within a high volume and fast paced environment and handle shifting priorities on a daily basis
  • A commitment to personal high standards proven by excellent attendance and the desire and ability to contribute to team and company goals
  • Excellent analytical skills, ability to determine from a complex set of variables how to resolve issues
  • Excellent verbal, written communication skills and effective listening skills, and inspire confidence while leading customers through the steps to resolve issues via phone and email
10

Service & Support Representative Resume Examples & Samples

  • Be the ambassador of French service & support for all of our products & services
  • Build customer confidence in every customer interaction
  • Completing inbound calls and resolve customer inquiries by phone and email
  • Be genuinely curious to learn how Intuit products & services can help make the lives of Business Owners & Accountants easier
  • Ensure successful French product experience for customers
  • Assist with French content design for social media, electronic articles and other company documents as required
  • Act as a subject matter expert on key customer trends specific to our French speaking customers
  • Partner with key stakeholders to improve the French customer experience
  • Bilingual (written & verbal) in French and English required
  • 2-3 years in fast-paced customer contact centers
  • Excellent verbal and written communication skills in French and English
  • Ability to prioritize, handle multiple tasks and work under time constraints and deadlines
  • Strong knowledge of MS Office Suite
  • Previous experience creating French content design for social media, electronic articles and other company documents considered an asset
  • Prior payroll, bookkeeping, Accounting or QuickBooks experience considered an asset
  • High School or GED is required
11

Service Support Representative Resume Examples & Samples

  • Processing cancellation requests, endorsement requests, proof documents and renewals
  • Processing DMV verifications and errors
  • Reviewing policy risks and processing applicable action
  • Handling escalation issues
  • Executing initiatives from the Product Managers
  • Processing various reports i.e. Total Loss, Dropped Policy, Locked, etc
12

Service & Support Representative Resume Examples & Samples

  • Two to three years of experience in Customer Care or Support, ideally in banking, financial or accounting fields, or supporting SAAS solutions
  • Customer-focused, with strong empathy and a passion for delivering the best possible customer experience
  • Excellent computer skills and ability to quickly familiarize yourself with the products, techniques and processes, and to apply the knowledge acquired
  • Excellent analytical skills, good listener with advanced skills in problem solving
  • Very high level of engagement resulting in low absenteeism rate
  • Willingness and ability to contribute to the achievement of the objectives of the team and the company while respecting people and maintaining integrity without compromise
  • Excellent French communication skills, oral and written. Fluent English
  • Previous experience in accounting or financial services, or an understanding of the principles of accounting, is helpful
13

Service Support Representative Resume Examples & Samples

  • 1) Edit, analyze, interpret and service customer inquiries regarding Clopay Wood and Entry Doors, via correspondence, faxed orders and telephone calls. Delegate issues requiring sales support to Regional Sales Coordinators area
  • 2) Acknowledge orders and advise Regional Sales Coordinator of order changes, shipping and delivery dates, price changes, terms of sale or other conditions in accordance with policies or other changes such as delays, models discontinued, etc
  • 3) Follow up on complaints, which may require replacements, factory servicing or other adjustments to ensure customers' satisfaction within established policies. Communicate to Quality to resolve issues (WeCare)
  • 4) Facilitate requests for information relative to technical or engineering application requirements
  • 5) Maintain references, price lists, and files incidental to the procedure
  • 6) Coordinate and otherwise assist with the services of the Company's technical engineering staff to determine customers' needs
  • 7) Prepare price quotations, terms of sales, delivery dates, service obligations, etc
  • 8) Investigate and expedite product due to warranty claims
  • 9) Service all accounts and support the sales team in a courteous manner
  • 2) Previous customer service experience, clerical or office experience is required
  • 3) Experience using Microsoft products including Word and Excel
  • 4) Experience with Clopay Entry and Wood Door products
14

Service & Support Representative Resume Examples & Samples

  • Deliver Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail
  • Establish, develop, and service new customer accounts
  • Operate in a safe manner and maintain a safe work environment
  • Support Supply Center Team in attaining the overall goals and objectives of the business unit
  • Accurate order entry
  • Follow and execute any additional direction given by Operations Manager that will assist in obtaining overall goals and objectives of the organization
  • Ability to multi-task and make business decisions in a constantly changing, fast paced environment
  • Composed under pressure
  • Self-Motivated and Enthusiastic with a positive attitude
  • Service Oriented
  • Effective Time Management
  • Organized and Detailed Oriented
  • Excellent Communication Skills - Written, oral and listening
  • Ability to learn and embrace new technology
  • Deliver world class customer service experience
  • Operate in a safe manner following all company safety policies
  • Deliver on Operational Excellent requirements
  • Assist in achieving 100% policy compliance
  • Assist in obtaining overall goals and objectives of the organization
  • Preferably 2-5 years experience in a retail/wholesale environment with a demonstrated success working with customers
  • Microsoft Excel, Office and Outlook experience
  • General knowledge of the building industry preferred but not required
15

Service & Support Representative Resume Examples & Samples

  • Solve for customers and deliver an experience so profound that customers love using our products and services and actively recommend them to others
  • Deliver service to our customers that shows we care about them
  • Learn and utilise specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes
  • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email
16

Service Support Representative Resume Examples & Samples

  • Process all incoming requests for Instrument service via the phone & email, this includes opening in SAP, routing calls based upon entitlement to TAC, FSE’s or the TAS team
  • Create time and material quotes & estimates for non-warranty/contract customers
  • Process rapid exchange and depot repair service requests and equipment record updates with a high attention to detail for the specified instruments that are not field service
  • Open all internal cost center service calls for our internal customers
  • Provide Instrument Management online troubleshooting support for customers having web based issues
  • Process Certificate of Insurance, Field Service Reports and Planned Maintenance scheduling, open PM recertification requests for Contract Admin team
  • Upsell contracts to customers that have expired warranties or contracts
  • 1+ year experience providing customer service over the phone
  • Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues
  • Problem-solving ability
  • Computer literacy, including spreadsheet, database, word processing and Internet applications
  • BA/BS degree in scientific or technology field
  • Experience providing customer support in a call center environment
17

Service & Support Representative Resume Examples & Samples

  • Deliver awesome assisted care experiences for Intuit’s customers by working directly with them through multiple contact channels (phone, chat, e-mail, video chat)
  • Resolve customer inquiries using specific problem solving strategies troubleshooting skills, knowledge management tools, and self-empowerment
  • Learn and utilize specific internal software tools and applications to solve for customer issues
  • Learn multiple Intuit products and services and proactively keep all product and service knowledge up to date
  • Apply systems and process thinking to find solutions to identified customer problems
  • Execute in a matrixed organization
  • Keep lines of communication open throughout Care, including partners. Interpret and communicate both technical and business issues in a clear and concise manner across all levels
  • Exercise sound judgment and when needed, present a persuasive POV
  • Understand the product development and release life cycle in a software environment and accurately assess if an unexpected result is a product, process, or people issue
  • Participate in experiment design session and articulate the customer experience using data backed insights that drive Development of an offerings usability and better the overall customer experience
  • Apply “Innovation”” thinking to design solutions for internal and external customer issues
  • Follow-through and provide closed loop feedback on problems/opportunities
  • Mentor others to improve their effectiveness, while offering and accepting honest and direct feedback
  • Customer obsessed mindset and skill is a must
  • Previous experience in technical support is preferred
  • Ability to inspire confidence while leading customers through the steps to resolve issues via multiple inbound and outbound contact channels
  • Must possess basic computer skills including, but not limited to MS Office Suite, while navigating through and using multiple software tools at the same time
  • Detail oriented, the ability to properly document customer call notes, information, data, and troubleshooting steps in a computer system using multiple software tools
  • Ability to articulate any limitations of data, as well as, identify customer insights from data
  • Desire and ability to work in a team environment and at the same time be self-directed with a strong work ethic, Excellent interpersonal and relationship building skills
  • Knowledge of small business environments, workflows and challenges preferred
  • Basic knowledge of accounting principles preferred
  • A High School diploma or GED is required
18

Service & Support Representative Resume Examples & Samples

  • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, chat and email
  • Quick learner who will be able to quickly become an expert in our products and solutions
  • Demonstrates a positive/understanding attitude in the face of difficult or challenging customer interactions
  • Ability to identify the source of a customer’s problem and accurately assist with the program navigation
  • Modifies communication style to meet customer needs
  • Ability to diffuse situations with frustrated customers and convert to a positive memorable customer experience
  • Thrives in a feedback rich culture
  • Good judgment with excellent problem-solving skills
  • Experience in relationship management, direct customer support, or contact center operations. Direct sales or telesales experience is a plus
  • Experience in accounting or small business financial supporting Brazilian small to medium sized businesses is a plus
  • Web and Tech Savvy – being online is second nature to you
  • Ability to manage multiple priorities within a fast paced environment
  • Positive disposition with a great sense of humor
  • Experience with SalesForce is a plus
19

Service Support Representative Resume Examples & Samples

  • Process policy level requests such as endorsements, renewals, claims requests,reports, cancellations, returned mail and Department of Motor Vehicle requests and errors
  • Process policy level requests for Health such as association support, policy and billing questions, cancellation requests, updating customer profiles, processing billing adjustments/drafts,and refunds
  • Code agency mergers and partial book of business buy outs
  • Process less complex policy "clean ups" as a result of system issues Perform processing functions to include making decisions to follow up or refer when applicable
  • Identify document types and routes as applicable
  • Handle the majority of processing requests independent of a lead or supervisor
  • Share feedback when training opportunities are identified
  • Promote teamwork through consistency, reliability and group cohesiveness
  • Effectively communicate through oral and written communication
  • Provide superior service by delivering a WOW experience for all customers as a result of processing approach
  • Continuously consider process improvements and shares opportunities with Leadership
  • Complete administrative tasks such as entering daily productivity and time in Work Day
  • Follow work plans while maintaining an acceptable level of service, customer satisfaction and quality
  • High School diploma or general education degree (GED)
  • Must perform well in high-energy, dynamic and team-oriented environments
  • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
  • Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Ability to work independently as well as in a team environment
  • Highly effective in multi- tasking, and exercising sound judgment
  • High degree of dependability, motivation and flexibility
  • Ability to successfully complete HIPPA certification annually (Health)
  • Ability to consistently utilize proper procedures and resources to determine proper action to be taken
  • Demonstrates strong attention to detail and timeliness in order to meet customer service expectations
  • Ability to type a minimum of 30 words per minute
  • Previous experience in insurance with personal auto, commercial, motorcycle, recreational vehicle, accident and health, supplemental health and/or homeowners products is preferred
  • Active Property & Casualty License preferred
20

Service & Support Representative Resume Examples & Samples

  • Resolve customer inquiries by phone, chat or email
  • Apply your deep tax knowledge to test and validate that ProFile Tax software is working as per design to resolve customer issues
  • Tax support experience required
  • Experience preparing T1 and T2 tax returns required
  • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, Chat and email
21

Service & Support Representative Resume Examples & Samples

  • Demonstrates a sincere desire for a quality user experience and understands how service experience impacts customer loyalty
  • Flexible team player attitude
  • Promotes/fosters a positive work environment
  • Maintains positive working relationships
  • Positive, flexible approach to change
  • Collaborative approach to problem solving
  • Understands individual impact on team's success
  • Computer skills: Exhibits an intermediate level of knowledge in the relevant operating systems and software environment
  • Prefer software troubleshooting abilities
  • Proven Customer Service skills
  • Able to simplify and communicate complex ideas to customers
  • Able to research, analyze and determine an appropriate course of action in a variety of situations
  • Excellent numerical, abstract and verbal reasoning skills
  • Solves moderately complex problems exercising good judgment. The ideal candidate will have critical thinking and problem solving skills
  • Demonstrates initiative and the ability to prioritize
  • Work under pressure of meeting team productivity goals
  • Understands and accepts schedule adherence in a call center environment
  • Demonstrates a sincere desire to assist the customer, and puts the customers’ needs first
  • Ability to align and communicate with the customer effectively
  • Tenacity to understand customer issues and assist with resolving questions
  • Ability to quickly build rapport with customers
  • High School or GED required
  • College degree (or equivalent) preferred. Background in business, finance, accounting, math, or tax a plus
  • Some experience providing support in a call center environment a plus
  • Internship with a tax preparation firm a plus