Service Director Resume Samples

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BA
B Ankunding
Benjamin
Ankunding
6649 Rory Ford
Detroit
MI
+1 (555) 423 1314
6649 Rory Ford
Detroit
MI
Phone
p +1 (555) 423 1314
Experience Experience
10/2014 present
San Francisco, CA
Service Director, Food & Beverage
San Francisco, CA
Service Director, Food & Beverage
10/2014 present
San Francisco, CA
Service Director, Food & Beverage
10/2014 present
  • Working with the Department Head, this position is responsible for the service standards in the main dining room
  • Manages department members that may include, but is not limited to: Dining Room Managers, Banquet Manager, Bartenders, Set-Up Staff, and Servers
  • Assists in the marketing of the restaurant and catering departments, both internal and external
  • Responsible for training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems
  • Assists in the ordering of all alcohol beverages, maintains liquor pour cost, implements recipes and retail pricing of product
  • Assures that effective orientation and training are given to each new associate. Assists with the development and implementation of ongoing training programs
  • Works closely with the kitchen to ensure expedient ticket times, excellent food quality and proper plate presentation
04/2009 09/2014
Phoenix, AZ
Technical Service Director
Phoenix, AZ
Technical Service Director
04/2009 09/2014
Phoenix, AZ
Technical Service Director
04/2009 09/2014
  • Primary point of contact representing POIT to the product management and development teams, supporting successful execution through the entire product lifecycle
  • Directs the development, maintenance, and documentation of operational infrastructure components, applications, platforms, and/or externally-provided technology solutions
  • Evaluates proposed system or service modifications to ascertain impact on existing processes or systems. Ensures evaluation and testing of changes to guarantee uninterrupted service
  • Builds and manages a team of high qualified and competent systems engineers and program/project managers. Effectively utilizes centrally managed, solution architecture, technical writing, and security specialists aligned to support HERE products and services
  • Create and manage budgets while seeking opportunities for return on investment, analysis of total cost of ownership, and cost savings opportunities
  • Directly responsible for managing project pipeline/intake. Identifies and plans resource allocation to meet internal operational and customer demands
  • Leads, inspires and motivates engineering team, establishes SMART goals supporting the POIT strategic and tactical objectives, and ensures Professional Development and Succession planning is established and supported
11/2006 03/2009
Phoenix, AZ
Regional Service Director
Phoenix, AZ
Regional Service Director
11/2006 03/2009
Phoenix, AZ
Regional Service Director
11/2006 03/2009
  • Provide guidance and direction dotted line to Clinical Workflow Consultants
  • Work collaboratively with CWS marketing team to drive interest and sales to the clinical and financial customer
  • Collaborate with Executive Director on performance reviews, interviews, hiring, and initial field entry process for new ITSE
  • Participate in the sales development plan for new project proposals from initial customer interface through RFP process
  • Incorporate and reinforce selling strategies for existing and new ITSE field sales staff
  • Promote positive relations with business partners and service partners
  • Track/ Report overall progress through weekly or quarterly strategy reviews with AVP for ITSE and AE’s
Education Education
Bachelor’s Degree in Nursing
Bachelor’s Degree in Nursing
Southern Illinois University Carbondale
Bachelor’s Degree in Nursing
Skills Skills
  • Strong leadership skills- ability to effectively establish goals, motivate and drive performance, and effective interpersonal skills
  • Exceptional communication skills that deliver effective presentations with maximum impact with excellent oral presentation skills
  • Good communication skills, both verbal and written
  • Effective planning, program management and capability maturity management skills to define strategies and plans to drive growth in the CWS services
  • Strong problem solving and analytical skills to understand key customer issues and define how IT solutions will solve challenges facing our customers today
  • Ability to give and follow instructions, both written and verbal
  • Builds strong partnerships and relationships with internal resource staff to promote sales and marketing initiatives
  • Knowledge of maintenance techniques, tools, methods, etc
  • Ability to produce reports in Word and spreadsheets in Excel
  • Knowledge of apartment management
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15 Service Director resume templates

1

Robert Half Management Resources Client Service Director Resume Examples & Samples

  • 5+ years of experience working in a Big 4 or international public accounting/consulting environment or large corporate finance/accounting environment preferred
  • 5+ years of relevant recruiting experience (professional services firm or recruiting experience will be considered)
  • Excellent business development, recruiting, negotiation, communication and problem-solving skills
2

Robert Half Management Resources Client Service Director Resume Examples & Samples

  • BA/BS or equivalent (business or technical discipline preferred)
  • Minimum 10+ years sourcing/recruiting experience with at least 2-3 years in a corporate environment; with at least 5 years retained executive search, boutique search firm and/or agency experience attractive
  • Ideal candidate would have experience as a senior technology search consultant
  • Proven expertise in customer relationship management; strong consultative skills
  • Experience driving transformation through recruitment of breakthrough talent
  • Advanced ability to develop recruiting strategies for the sourcing, evaluation and selection of corporate talent
  • Prior experience with a variety of proactive sourcing techniques and channels
  • Prior experience with Taleo applicant tracking system
  • Prior experience providing consulting services to a division or divisions relative to workforce planning topics such as salary equity, internal movement, and staffing level planning
3

Robert Half Management Resources Healthcare Practice Client Service Director Resume Examples & Samples

  • Accounting or Finance degree
  • MBA and/or CPA highly desirable
  • Other professional desired designations – CIA, CMA, CISA
  • 5+ years' experience working in a Big 4 or international public accounting/consulting environment or large corporate finance/accounting environment is preferred
  • Successful candidates will have excellent business development, recruiting, negotiation, communication and problem-solving skills
  • Ability to define and discuss project requirements with senior-level executives
4

VP, Regional Service Director Resume Examples & Samples

  • Independently consults and acts as a liaison with business partners and regional clients to ensure client requirements are fully met for services requested within the specified timeframes
  • Manage servicing relationships and account management for key regional clients, enhancing client delight and manage client retention
  • Responsible for the expedited resolution of escalated client requests, leveraging resources across other functional areas to ensure an integrated approach to enhanced relationship management and client delight
  • Monitors the timeliness of the overall service and fulfillment process to achieve client delight
  • Participate in client planning or project management to position and deliver the full range of client service channels as part of the overall client relationship
  • Participate in the resolution of operational and/or product servicing issues of a sensitive/high risk nature for major corporate and financial institution clients
  • Understands the end-to-end process and utilizes professional judgment in determining appropriate resolution of client needs
  • Responsible for keeping abreast of new product and compliance processes and requirements
  • Assures compliance with procedures, service level agreements and controls. Integrates six-sigma methodology to monitor and improve the effectiveness of overall processes to achieve client excellence
  • Must be client focused, build and sustain relationships, transcend silos to achieve swift adoption and communicate crisply and candidly to drive client delight
  • Responsible for building and managing client and business partner relationships while improving overall client delight
5

Robert Half Management Resources Client Service Director Resume Examples & Samples

  • 5+ years' experience working in a Big 4 or international public accounting/consulting
  • 5+ years of relevant professional services or recruiting experience
  • A successful track record in business development ideally in professional services and/or consulting
  • With senior-level executives
6

Administrative Service Director Resume Examples & Samples

  • Manages collections process and reviews all accounts receivable on a regular basis (at least weekly) to ensure that all accounts are up to date; takes immediate corrective action as needed
  • Manage the accounts payable process, ensuring that bills are paid within established YMCA guidelines
  • Assists with auditing and processing of payroll; ensures payroll is delivered electronically to Payroll Department; distributes payroll checks
  • Ensures that all personnel paperwork and actions, including time cards, payroll forms, background checks, and all benefits documents are processed completely, signed and filed according to YMCA policies
  • Manages general functions related to Reconciliations, Electronic Funds Transfer, including EFT returns
  • Oversees branch/center registration process and registrar to ensure that all program table files are created accurately and in a timely fashion
  • Set up committee meetings for staff, volunteers and fundraising
  • Provides critical administrative support to Management Team in managing day to day operations
7

Technical Service Director Resume Examples & Samples

  • Primary point of contact representing POIT to the product management and development teams, supporting successful execution through the entire product lifecycle
  • Directs the development, maintenance, and documentation of operational infrastructure components, applications, platforms, and/or externally-provided technology solutions
  • Evaluates proposed system or service modifications to ascertain impact on existing processes or systems. Ensures evaluation and testing of changes to guarantee uninterrupted service
  • Builds and manages a team of high qualified and competent systems engineers and program/project managers. Effectively utilizes centrally managed, solution architecture, technical writing, and security specialists aligned to support HERE products and services
  • Create and manage budgets while seeking opportunities for return on investment, analysis of total cost of ownership, and cost savings opportunities
  • Directly responsible for managing project pipeline/intake. Identifies and plans resource allocation to meet internal operational and customer demands
  • Analyzes technical or service-provision problems or deficiencies and manage through to resolution, directing internal, external or vendor resources as required
  • Develops and presents detailed reporting on key performance indicators, service levels, project status, service availability/performance, and contractual performance of vendors
  • Leads, inspires and motivates engineering team, establishes SMART goals supporting the POIT strategic and tactical objectives, and ensures Professional Development and Succession planning is established and supported
  • Participates in and leads calls for major service impacting incidents, providing overall guidance and direction for resolving operational issues, while looking for opportunities to improve service reliability, team competencies, documentation and processes
  • Actively participates in the product roadmap discussions with his customers, providing constructive input and guidance, while ensuring the roadmaps are translated into guidance for the POIT organization
  • Effectively represents POIT to internal and external audiences in various forums including internal roadshows, external tradeshows, and customer engagements. Is able to confidently describe the services provided by POIT at the level appropriate for the specific audience
  • Evaluate emerging technologies, keeps current with industry trends and innovations, and ensures the engineering team are informed and educated on technologies and methodologies being adopted by HERE
  • 10-12 years of experience leading and growing a 24x7x365 global service delivery technology operations organization. Strong consumer and customer mindset required
  • Familiarity with a broad range of systems development, infrastructure transformation, and technical operations management tools in Unix/Linux/Windows environments, including: Apache, MySQL, Oracle, Java, Perl, Tomcat, Python and a broad range of open source components
  • Understanding of various methodologies for deploying, changing, documenting, and managing projects for technical operations, including various structured, standards based, and agile development methods
  • Proven track record and deep understanding of setting standards and development transition procedures that deliver world-class systems infrastructure. Can lead the development of new technical processes, automation, and make recommendations for the improvement of existing processes
  • Knowledge of technology infrastructure and services best-practices. ITIL experience valued
  • Hands-on/practical technical experience planning, implementing, and/or maintaining a major technology operations function, such as server, network, or database administration
  • Ability to work comfortably in highly varying levels of abstraction across business strategy, product & development strategy, high level technical design, detailed technical design and implementation
  • Demonstrated leadership skills with the ability to work effectively at executive levels
  • Experience in applying best practices to improve quality and cost of infrastructure services
  • Demonstrated ability to work effectively in a fast-paced, high volume, deadline-driven environment
  • Excellent verbal and written communication, interpersonal, conflict resolution, presentation, and customer service skills
  • Strong structured project management experience, preferably in a highly dynamic and fast paced environment
  • Management experience with technical delivery teams in business-facing roles is highly desirable
  • BS in Computer Science, Engineering, or equivalent degree from an accredited university
8

Front of the House Manager / Service Director Resume Examples & Samples

  • The ultimate team player that motivates and encourages our Employee Partners to deliver our Three Steps of Service at all times
  • Expediting all aspects of service and Member/Guest experience
  • Ensures all Employee Partners are service-ready in proper uniform, with the necessary tools and attitude to do their job
  • Lead all pre-shift meetings (Line-Up) delivering shift information, company initiatives and providing a “pep rally” speech to motivate the team
  • Work side by side with team during peak meal times to regulate the flow of the dining room, speed of service, communicate slow ticket times, and to address any opportunities with Members, Guest and Employee Partners
  • The “go to” service recovery resource for the Club addressing all poor experiences in a timely manner
  • Complete and communicate weekly schedules for all F.O.H. Employee Partners in a timely manner and per company labor standards
  • Ensure a safe, clean and organized work environment
  • Daily facility walk through to discover and report all facility/equipment needs to General Manager
  • Executes proper accounting and financial procedures per company policy
  • Demonstrates and holds Employee Partners accountable on all company policies
9

Restaurant Manager / Service Director Resume Examples & Samples

  • The ultimate team player that motivates and encourages our Employee Partners to deliver our Three Steps of Service at all times
  • Expediting all aspects of service and Member/Guest experience
  • Ensures all Employee Partners are service-ready in proper uniform, with the necessary tools and attitude to do their job
  • Lead all pre-shift meetings (Line-Up) delivering shift information, company initiatives and providing a “pep rally” speech to motivate the team
  • Work side by side with team during peak meal times to regulate the flow of the dining room, speed of service, communicate slow ticket times, and to address any opportunities with Members, Guest and Employee Partners
  • The “go to” service recovery resource for the Club addressing all poor experiences in a timely manner
  • Complete and communicate weekly schedules for all F.O.H. Employee Partners in a timely manner and per company labor standards
  • Ensure a safe, clean and organized work environment
  • Daily facility walk through to discover and report all facility/equipment needs to General Manager
  • Executes proper accounting and financial procedures per company policy
  • Demonstrates and holds Employee Partners accountable on all company policies
10

Service Director Team Leader Resume Examples & Samples

  • Monitor quality of daily service delivery and escalate significant issues timely
  • Ensure effective governance of key client meetings utilizing tools like KPIs, SLDs, etc
  • Maintain a continuous Service Quality Improvement plan to cover both short and long term improvements in addition to action plans to improve our service provider ranking with clients (where applicable). Ensure that negative service trends and service gaps are effectively escalated and successfully resolved
  • Actively track client satisfactions via Dashboard RAG
  • Develop internal organisational and client relationship network maps with key client people and level of relationship established
  • Fully support Account plan activities to include new business opportunities
  • Manage effective virtual team (“VT”) to cover all
  • Be the initial contact for new service product enhancements and developments
  • Ensure that non-standard services go through BAC approval process. Guide this process in conjunction with the RE/BE
  • Support BE/RE as appropriate in administration tasks such KYC, AML, Legal, Account Opening, Billing, Debtor Management etc
  • Client focus
  • Relationship Building / Collaboration
  • Organisational Agility
  • Influence / Persuasion
  • Directing Others
  • Global Business Acumen
11

Regional Service Director, Schaumburg Resume Examples & Samples

  • Responsible for services business growth/retention and win backs within the region. A contributing member of service and implementation business sales efforts with primary focus on increasing the region’s revenue base
  • Participate with Area sales, service, systems and professional services groups to develop account strategies and action plans to contribute to the overall success of region performance goals
  • Monitor, review and analyze region customer satisfaction levels. Provide input for adjustments and/or improvements and assure compliance
  • Monitor, review and analyze region service/implementation business performance (regions, teams) to established goals and objectives. Provide input for adjustments and/or improvements and assure compliance
  • Monitor, review and analyze region service and implementation profit and loss performance
  • Assure the achievement of the region’s service and implementation business technical performance and quality goals
  • Monitor, review and analyze capabilities of associates, strategic partners, and sub-contractors assigned within the region. Assure that they are trained, certified, productive and proficient to meet or exceed customer needs by providing superior product and customer implementation business performance
  • Assure customer satisfaction levels for service and implementation solutions are met or exceeded throughout the region
  • Assure compliance to corporate policies and procedures regarding safety. Ensure safeguarding of proprietary and confidential information
  • Responsible for compliance of policies and procedures that assure protection and control of all the corporate assets within the region
  • Assure that region service and implementation business activities and processes are compliant with ISO standards where applicable
  • Promote career development by creating a learning environment with an emphasis on continuous organizational and skill development at all associate levels
  • Embrace and encourage diversity in the workplace through conscious effort to hire, promote and train a diverse workforce
  • Manage associate recognition: Ensure regions, teams and associates are recognized for outstanding contributions
  • Ensure compliance and education of all Human Resource policies and state and Federal Labor Laws
  • The ideal candidate should possess a Bachelor’s Degree in Business Administration or Management (MBA preferred) or equivalent experience. Position requires a highly motivated individual with a solid performance history of demonstrated business acumen, leadership and management skills
  • 10+ years of operations managerial experience and 15+ years of overall business experience
  • The individual should demonstrate and possess a good understanding and working knowledge of Diebold service, implementation solutions, professional services and sales business plans and operations
  • These regions should include, but are not limited to: Diebold North America product and service offerings and deliverables; DNA strategic and operating planning and deployment processes; DNA operational and financial standards and requirements; DNA Order Attainment and Fulfillment (OAF) process and deliverables; basic general construction management/coordination requirements; project management requirements, general and sub-contracted trade services management, general construction bid and proposal specification requirements
  • Sound understanding of managerial accounting and financial reporting is required
  • The individual must be a leader with the ability to communicate effectively (oral/written) and demonstrate good problem solving skills. The individual should possess the ability to satisfy customer requirements with appropriate resource management
12

Service Director Resume Examples & Samples

  • Service development/oversight. Owns the revenue target and sets the vision for the CSS service, including key research coverage areas, data gathering/benchmark initiatives, multi-client study creation and event/Webcast content development
  • Team management. Oversees the team of CSS analysts, including day-to-day management, career development and performance evaluation
  • Analyst work. Interacts directly with clients (in-person, telephone) to review research findings and discuss business-related problems/issues
  • Research generation. Participates in the conceptualization and writing of key research deliverables, including research briefs, presentations, Core Strategy Reports and Select Practices
  • Data gathering. Works with a wide variety of b-to-b organizations to gather key channel sales data using existing and new benchmarking approaches
  • Marketing and sales content creation. Assists in the writing and curation of marketing and sales content in persona vernacular (e.g. campaigns, sales presentations, playbooks, case studies, blog posts and sales training materials)
  • Sales support. Work with SiriusDecisions sales team to cultivate their knowledge of the channel sales leader persona; train, role play and work with sales to craft emails and pitches, as well as attend telephone-based and in-person meetings to assist the salesperson as needed
  • Other client-facing activities. Assists on ad hoc consulting projects as needed (e.g. benchmarking, sales assessments)
  • Minimum of 7-10 years experience as a head of channel sales for a b-to-b organization (we focus exclusively on the b-to-b marketplace), preferably with a multi-partner type program (e.g. value-added resellers, distributors, OEM relationships)
  • International experience a plus
  • Strong executive experience and presence; this position requires building relationships with the world’s top b-to-b channel sales executives
  • Strong writing and analytical skills
  • Experience in some or all of the following areas: Channel sales management and planning at a global or regional level, channel sales organizational structure, change management, channel sales budgeting, channel sales productivity, channel sales analytics
  • Customer-facing skills (strong presenter, comfortable with executive-level audience, able to identify issues/needs through effective questioning)
13

Global Shared Service Director Resume Examples & Samples

  • Accountable for the provision of high quality and value for money finance and accounting services provided through the outsourced shared services contract provided by our external service provider
  • Exceed the contracted glide path by assisting the service provider in delivering efficiencies through standardisation, right-shoring, automation and best practice initiatives
  • Exploit the shared service operation by implementing further scope and scale where business case and stakeholder support allows
  • Respond rapidly to implement strategic and tactical organisation, process and systems changes, minimising cost and negative impact on service
  • Review the contract and service regularly to ensure it continues to offer best value for money and the right strategic direction for Smith & Nephew, benchmarking where and when appropriate and take appropriate corrective actions where necessary
  • Work with stakeholder groups (e.g. GBS) around the business to ensure process, system and service interfaces operate in line with agreed strategies and operating models, to best advantage of S&N globally
  • Up to 30% global travel (typically a week at the time)
  • Shared Services transition and BPO contract / service management
  • In depth experience of transactional finance process
  • Knowledge of broader business processes appropriate for a shared services organisation
  • Process improvement, change management and project / programme management skills
  • Service Level Management
  • Good commercial awareness, and awareness of key interfaces and how the work undertaken in major finance and share services processes in scope of S&N such as Treasury, Banking Operations, Sales and Distribution, Procurement etc
  • Qualified accountant (or equivalent) with suitable post qualification experience and a strong base in financial accounting
14

Service Director Resume Examples & Samples

  • Collaborates with other Service Directors in identifying and implementing innovative models and best practices, emphasizing service improvements and cost reduction
  • Directs development and implementation of quality and utilization standards across the continuum of care to ensure coordinated plans of treatment, customer focused delivery of services and cost effective utilization of necessary services
  • Ensures compliance with administrative, legal and regulatory requirements of the Health Plan contract and governmental and accrediting agencies. Oversees the development of department standards as identified by regulatory agencies
  • Develops services that achieve a high level of customer satisfaction with emphasis on customer service, highest standards of quality and innovation
  • Manages and resolves human resource, labor relations, employee and department safety and risk management issues. May act as site administrator
  • Utilizes research data to implement clinical changes and the delivery of patient care and member services
  • Directs the budget and resource allocations
  • Manages the financial performance and identifies and implements strategies to reduce costs and improve quality of care and services
  • Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees
  • Minimum eight (8) years of nursing experience in patient care
  • Minimum five (5) years of management experience required
  • Master's degree preferred
15

Service Director, Coordination of Care Resume Examples & Samples

  • Collaborates w/CNO & other medical center Mgmt in identifying & implementing innovative models & best practices w/an emphasis on quality of care, srv improvements & cost reduction
  • W/TPMG partner, directs development & implementation of quality & utilization standards across the continuum of care to ensure coordinated plans of treatment, patient focused delivery of srvs & cost effective utilization of necessary srvs. Builds trust w/ the nursing team through visibility
  • Coordinates w/TPMG to provide for the seamless transition of patients across the continuum of care. Establishes partnerships w/facility leadership groups. In collaboration w/medical staff & facility leadership ensures a superior care experience & a safe environment w/patients & staff. Ensures policies, practices, & procedures comply w/administrative, legal & regulatory requirements of the Health Plan contract & governmental & accrediting agencies
  • Provides clinical & professional oversight for areas of accountability
  • Assures successful implementation of organizational strategies such as Hospital Efficiency, Work Place Safety, Supply Cost Initiative including OR Back-log, Patient satisfaction
  • Through the hiring, retention, & development of internal staff in areas of accountability, achieves staffing ratios & optimal patient outcomes w/minimal dependence on premium pay (overtime & registry/traveler staff)
  • Mentors nursing Mrgs in development of leadership skills, fiscally accountable staffing/scheduling practices, professional development of staff, & outcomes based practice
  • Oversees the development of Dept standards as identified by regulatory agencies including policies & procedures
  • Develops srvs that achieve a high level of customer satisfaction w/emphasis on customer srv, highest standards of quality & innovation
  • Maintains a state of continuous regulatory readiness
  • Manages & resolves human resource, labor relations, employee & Dept safety & risk Mgmt issues
  • Enhances nursing practice & patient outcomes through the effective use of clinical practice & GRASP committees
  • Participates in developing the hospital's plan for the recruitment & retention of nursing resources to ensure that a sufficient number of qualified staff members are available to meet the needs of the patients
  • Utilizes research data to implement clinical changes & the delivery of patient care & member srvs
  • Accesses KP Health Connect to evaluate the quality of care provided. Uses KP Health Connect to manage clinical operations
  • Minimum five (5) years of management experience required
  • Master's degree in nursing, health care, public administration, or business administration preferred
16

Service Director, Home Health Resume Examples & Samples

  • Develops and enhances unit-based standards as identified by regulatory agencies
  • Manages and resolves human resource, labor relations, employee and department safety and risk management issues
  • Directs the budget and resource allocations
17

Service Director Home Health Resume Examples & Samples

  • Collaborates with physicians, Directors, and other health care providers identifying and implementing innovative models and best practices, emphasizing service improvements and cost reduction
  • Directs development and implementation of quality and utilization standards across the continuum of care to ensure coordinated plans of treatment, customer focused delivery of services and cost effective utilization of necessary services
  • Ensures compliance with administrative, legal and regulatory requirements of the Health Plan contract and governmental and accrediting agencies
  • Develops a service line that achieves a high level of customer satisfaction with emphasis on customer service and highest standards of quality and innovation
  • Minimum five (5) years of nursing management experience of which three (3) years must be in HHH
18

Regional Service Director Resume Examples & Samples

  • Drive profitable revenue growth to meet overall company goals collaboratively with CWS AVP’s
  • Track/ Report overall progress through weekly or quarterly strategy reviews with AVP for ITSE and AE’s
  • Presentations to Executive Clinical customers to drive CWS portfolio for targeted accounts
  • Train, and implement the Clinical strategies to promote CWS sales revenue with the AVP, ITSE, and AE field sales staff
  • Support sales selling cycle and methodology with all Hill-Rom stakeholders
  • Participate in the sales development plan for new project proposals from initial customer interface through RFP process
  • Promote positive relations with business partners and service partners
  • Collaborate with Executive Director on performance reviews, interviews, hiring, and initial field entry process for new ITSE
  • Incorporate and reinforce selling strategies for existing and new ITSE field sales staff
  • Executive presentations to include hospital committees and executives, and key decision makers relative to IT projects that deliver specific value propositions with maximum impact
  • Identify opportunities for measurement of deliverables through collaboration with other Hill-Rom groups
  • Work collaboratively with CWS marketing team to drive interest and sales to the clinical and financial customer
  • Provide guidance and direction dotted line to Clinical Workflow Consultants
  • Directly support the top revenue potential opportunities identified across the nation
  • 7-10 yrs. experience in leading complex IT services preferably in the applied healthcare industry leading managers
  • Strong IT acumen to include strong knowledge of IT applications preferably real-time clinical healthcare applications, network, data base and security technologies
  • Excels in achieving outstanding performance results
  • Strong leadership skills- ability to effectively establish goals, motivate and drive performance, and effective interpersonal skills
  • Strong Business acumen to include a strong knowledge of business financials, ability to effectively structure and build a business case with the ability to define the economic and clinical benefits for the CWS product portfolio to impact care delivery
  • Effective planning, program management and capability maturity management skills to define strategies and plans to drive growth in the CWS services
  • Strong problem solving and analytical skills to understand key customer issues and define how IT solutions will solve challenges facing our customers today
  • Exceptional communication skills that deliver effective presentations with maximum impact with excellent oral presentation skills
  • Builds strong partnerships and relationships with internal resource staff to promote sales and marketing initiatives
  • Experience in lean six sigma preferred
  • Note all physical requirements of the position. Please use the ADA Essential Functions Checklist as a Guide
19

Sales & Service Director Resume Examples & Samples

  • Meet and exceed monthly and annual membership sales goals
  • Lead a culture of exceptional member service
  • Conduct all prospective member tours (during hours worked)
  • Establish tour coverage on all shifts and train (designated) staff on tour process
  • Adhere to systems that ensure consistent prospect and new member tracking and follow-up procedures
  • Implement process for handling membership inquiries via phone and email.Manage prospects through: leads, tours, walk-up s, no joins, phone inquiries, referrals, corporate wellness partners, guest passes, terminations, and prospects from campaigns. Achieve daily or weekly prospecting goals
  • Manage prospects through: leads, tours, walk-up s, no joins, phone inquiries, referrals, corporate wellness partners, guest passes, terminations, and prospects from campaigns. Achieve daily or weekly prospecting goals
  • Monitor Getting Started sign ups. Follow up with those not signed up
  • Train welcome center staff on Y connect and membership operations policies and procedures
  • Assist in the planning and execution of special events and services such as health fairs, open houses, media events, membership drives and the Annual Campaign
  • Role model strong fiscal stewardship
  • Able to multi-task (helping members, answering phone, handle other duties)
  • Able to be efficient, proficient and knowledgeable in member services, cashiering, and decision making
  • Proven initiative, good judgment and ability to make decisions independently, but to consult leadership with questions and concerns
  • Demonstrated written and verbal communication skills, negotiation/presentation skills and proven track record of meeting or exceeding sales goals
  • Competent computer skills; Windows environment
20

Client Service Director, Research Resume Examples & Samples

  • Management of accounts and lead the research team (qualitative and quantitative) in meeting operational and financial targets
  • Oversees relationships with identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service
  • Accountable for client relationships and satisfaction; builds strong rapport and trust; raises client expectations
  • Consistently demonstrates a high level of marketing knowledge and applies to successfully forge strong working relationships with clients (brand and advertising knowledge for agency)
  • New business development amongst existing clients and identification and development of new business opportunities outside the existing client base
  • Develop appropriate and innovative research designs; provides insights to all stages from proposal preparation, design, survey study methods and report write-ups
21

Domestic Brand Service Director Resume Examples & Samples

  • Setting a clear vision and goals for the Service Department to achieve targeted performance
  • Driving a highly efficient sales and production operation to get Customers in an out quickly while ensuring our “fix it right the first time” brand promise is upheld
  • Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes
  • Attracting, developing and retaining the very best talent for the store
  • Creating an exceptional customer experience to drive customer loyalty
  • Ensuring the Service area is retail-ready with proper displays, point-of-purchase information and visible competitive pricing for maintenance products
  • Managing the business in accordance with AutoNation and manufacturer requirements and processes
  • Analyzing the business to determine shortfalls and developing action plans to improve performance
  • Driving the business through a high-level of involvement in the day-to-day operations
  • Customer Care Director
  • Other Corporate or Region support role
22

Emergency Service Director Day Shift Resume Examples & Samples

  • Extensive experience in change management in an acute care hospital managing multiple and diverse patient care, nursing department operations and physician relations required
  • Demonstrated experience in a nursing or clinical management position required
  • Demonstrated experience managing nursing units and working in a union environment required
  • Demonstrated experience in a management position leading nursing department in a JCAHO survey and other regulatory surveys required
  • Experience in project management, implementing new programs and services and monitoring their effectiveness in quality and financial performance required
  • Experience or qualifications to act as a relief for the Chief Nurse Executive role required
  • Must have regulatory knowledge for nursing and clinical practice standards, JCAHO, Title XXII, CMS Conditions of Participation etc
  • Product or service line knowledge and ability to develop, implement and evaluate patient care services and projects
  • Financial and budgeting knowledge for multiple departments and resource allocation
  • Up-to-date knowledge of current issues in healthcare industry, including patient care delivery models; staffing/scheduling systems ; clinical pathways performance improvement; risk management; Patient Safety; Patient Classification systems; managing in a Union environment., Customer Service-focus on Patient Satisfaction; external public accountability reporting requirements; recruitment/retention strategies and tactics
  • Strong interpersonal and written/verbal communication skills
  • Demonstrated leadership skills necessary to directly effect change and transition for diverse health care professionals
  • Demonstrated skills in problem identification, analysis and resolution
  • Management skills in staff development
  • Basic computer skills such as word processing and spreadsheets desirable
23

Service Director, Cardiac Procedure Unit Resume Examples & Samples

  • Directs development and implementation of quality and utilization standards across the continuum of care to ensure coordinated plans of treatment, customer focused delivery of services and cost effective utilization of necessary services
  • Ensures compliance with administrative, legal and regulatory requirements of the Health Plan contract and governmental and accrediting agencies. Oversees the development of department standards as identified by regulatory agencies
  • Develops services that achieve a high level of customer satisfaction with emphasis on customer service, highest standards of quality and innovation
  • Directs the budget and resource allocations
  • Manages the financial performance and identifies and implements strategies to reduce costs and improve quality of care and services
24

Restaurant Manager / Service Director Resume Examples & Samples

  • Lead all pre-shift meetings (Line-Up) delivering shift information, company initiatives and starting the shift with a dose of positivity and fun
  • Work side by side with the team during peak meal times to regulate the flow of the dining room, speed of service, communicate slow ticket times, and to address any opportunities with Members, Guest and Employee Partners
  • The “go to” service recovery resource for the Club addressing all poor food and beverage experiences in a timely manner
25

Service Director Non Rn-campbell & Mountain View Resume Examples & Samples

  • Collaborates with other Service Directors / Chiefs of Service in identifying and implementing innovative models and best practices, emphasizing service improvements and cost reduction
  • Minimum five (5) years of management/program leadership experience required
  • Ability to accomplish results through others
  • Demonstrated ability to delegate effectively and to establish clear guidelines for accountability with individuals and teams
  • Ability to build consensus and provide strong leadership in a team environment, with the highest of professional and personal integrity
  • Knowledge of clinical processes across the care continuum
26

Field Service Director Resume Examples & Samples

  • May perform portions of the work on occasion, as necessary
  • May perform duties of similar complexity as required
  • Must have experience in service and customer service management
  • Must have knowledge of accounting practices relating to budgeting and financial statements
  • Must have working familiarity with assigned maintenance equipment, construction and repair methods, materials, tools, and procedures, including a basic general knowledge of electricity, plumbing, carpentry, and cement work
  • Desirable to have previous experience and show competency in Residential, Commercial, Garden and High Rise communities
  • Must be able to attend evening meetings as required
  • Must have knowledge of the local metro area
  • Must have ability to plan, schedule, and review the work and performance of others in a manner conducive to proficient performance and high morale
  • Customer Service Oriented
  • Creative problem solving ability
  • Multi-Task oriented
  • Physical strength and ability to perform moderate to heavy manual labor, including frequent bending, walking, and heavy lifting, for extended periods under dirty and uncomfortable conditions and in all types of weather as necessary
  • Ability to monitor phone messages and emails while performing other work throughout the day
  • Communication skills to work effectively as a team leader and answer internal and external client inquiries
  • Ability to understand and follow oral and written instructions
  • Flexibility to be available for emergency on-call
  • Ability occasionally and as necessary to use sound judgment to solve problems and make decisions independently
  • Must have working knowledge of Microsoft Word, Excel, and Outlook
  • The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or provide relief, to equalize peak work periods or otherwise to balance the work load. Following an offer, and prior to starting the role, individuals must have a pre-employment property site walk and meeting
27

Service Director, Food & Beverage Resume Examples & Samples

  • Assists with the schedules for the dining rooms, banquets, lounges, bars and beverage cart departments
  • Assists in the ordering of all alcohol beverages, maintains liquor pour cost, implements recipes and retail pricing of product
  • Works closely with the kitchen to ensure expedient ticket times, excellent food quality and proper plate presentation
  • Assists in the completion of all month end inventories to include the kitchen, bars, and beverage cart
  • Assists the Director, Food and Beverage or Department Head with budget development and cost analysis
  • Assists in the marketing of the restaurant and catering departments, both internal and external
  • Working with the Department Head, this position is responsible for the service standards in the main dining room
  • Manages table service standards for banquets, bars and the restaurant
  • Promotes and implements all Troon standards, procedures and policies
  • Involved in the Recruitment process such as interviewing and onboarding
  • Responsible for training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems
  • Manages department members that may include, but is not limited to: Dining Room Managers, Banquet Manager, Bartenders, Set-Up Staff, and Servers
  • Assures that effective orientation and training are given to each new associate. Assists with the development and implementation of ongoing training programs
  • Associate’s degree (AA); or six months to one year related experience and/or training; or equivalent combination of education and experience
  • Applicable Sanitation Training, Alcohol Awareness Training
  • Knowledge of Microsoft Office applications
28

Regional Service Director Resume Examples & Samples

  • Ability to give and follow instructions, both written and verbal
  • Ability to produce reports in Word and spreadsheets in Excel
  • Knowledge of apartment management
  • Knowledge of maintenance techniques, tools, methods, etc
  • Three years work experience as a maintenance supervisor in multi-family or related field
  • Experience and/or training in HVAC repair and installation and at least a working knowledge of the following: appliance repair, plumbing, carpentry, roofing, electrical work, carpet laying, painting, drywall, and the general knowledge required to read, write, and evaluate specifications and contracts for capital projects
  • HVAC certifications
29

Service Director, Emergency Department Resume Examples & Samples

  • Collaborates with other Service Directors in identifying and implementing innovative models and best practices, emphasizing service improvements and cost reduction
  • Manages and resolves human resource, labor relations, employee and department safety and risk management issues. May act as site administrator
  • Utilizes research data to implement clinical changes and the delivery of patient care and member services
  • Minimum five (5) years of management experience required
30

RN Service Director Surgical Services Resume Examples & Samples

  • Collaborates with other Service Directors in identifying and implementing innovative models and best practices, emphasizing service improvements and cost reduction
  • Manages and resolves human resource, labor relations, employee and department safety and risk management issues. May act as site administrator
  • Utilizes research data to implement clinical changes and the delivery of patient care and member services
  • Manages the financial performance and identifies and implements strategies to reduce costs and improve quality of care and services
  • Minimum eight (8) years of nursing experience in patient care
31

Pooled Procurement Mechanism Service Director Resume Examples & Samples

  • Provide leadership, guidance, and management of targeted local procurement of commodities, as required by Principal Recipients
  • Represent PPM in regular interactions with the Global Fund and external stakeholders to ensure excellent coordination, collaboration, and information exchange
  • Supervise deputy director with direct responsibility for the following functional areas: client relations; order fulfillment; commodity storage; transportation services; supplier management; quality assurance; planning; analytics; optimization
  • Regularly monitor and assess the structure and performance of the PPM service and lead redesign and process improvement initiatives as required
  • Participate in PPM strategic and tactical planning activities, including creation of IDIQ-level work plans
  • Contribute to ensuring the quality of processes, policies, procedures, work aids, and work instructions created to guide work carried out under PPM
  • Liaise with members of the PPM consortium to oversee country program implementation, as well as subcontractor relationships
  • Develop overall program strategies and to manage sub-contractor resources
  • Supervise the heads of procurement, logistics and client account management
  • Ensure contract compliance timely implementation and overall performance of the PPM services
  • Review deliverables to ensure they meet technical quality standards
  • Master's degree in management, international development or public health preferred; alternately a bachelor's degree in the aforementioned fields and an additional five years of work experience beyond the 12 required below may be substituted
  • Minimum 12 years related work experience in pharmaceuticals and medical supplies and/or global or large scale supply chains
  • Familiarity with USAID operations including knowledge of the Federal Acquisition Regulation (FAR) preferred
  • Relevant experience working in developing countries, particularly in Africa; knowledge of Global Fund procurement regulations preferred
  • Experience leading large teams, including staff located outside of the United States
  • Experience working in matrixed environment
  • Relevant experience working in supply chains operations grounded in continual improvement, operational efficiency and optimization, client service, and use of analytics
  • Experience with supply chain management information systems
  • Demonstrated ability to work directly with senior leaders and managers representing clients, governments, subcontractors and other global collaborating stakeholder organization
  • Excellent interpersonal, written, and oral communications skills; proven diplomatic and public relations skills
  • Fluency in written and spoken English
  • Willingness to travel and work abroad a minimum of 4-8 weeks per year