Team Lead-customer Service Resume Samples

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MW
M Walter
Margarita
Walter
56060 Heaney Drive
Chicago
IL
+1 (555) 115 4027
56060 Heaney Drive
Chicago
IL
Phone
p +1 (555) 115 4027
Experience Experience
02/2016 present
Chicago, IL
Team Lead, Customer Service
Chicago, IL
Team Lead, Customer Service
02/2016 present
Chicago, IL
Team Lead, Customer Service
02/2016 present
  • Ensures that all team members are complying with Company Policy & Procedures and escalates violations to Manager or Assistant Manager
  • Directs and supervises the daily activities of the sales team in the absence of or delegated by the Manager or Assistant Manager
  • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level
  • Escalation resolution in absence of or delegated by Manager or Assistant Manager
  • Works as a member/leader of special or on-going projects that are important to area/process improvement
  • Develop good and respected relationships with internal and external customers by providing accurate, courteous and efficient service & support
  • Provides in the moment recognition to members of sales team for exceptional performance in order to motivate sales staff to meet expectation
01/2010 08/2015
Phoenix, AZ
Team Lead Customer Service
Phoenix, AZ
Team Lead Customer Service
01/2010 08/2015
Phoenix, AZ
Team Lead Customer Service
01/2010 08/2015
  • Assist in and conduct, mid- and end-of- year performance reviews
  • Create documentation used by Field Service Technicians and customers
  • Coordinate with Workforce for unscheduled pull outsbut are necessary to happen e.g customer complaint,
  • Provides orientation, coaching and mentoring of team members
  • Continuous learning - provide training to the team
  • Provide daily direction to the associates within the department
  • Knowledge of computer hardware and network configurations
04/2003 10/2009
Dallas, TX
Team Lead-customer Service
Dallas, TX
Team Lead-customer Service
04/2003 10/2009
Dallas, TX
Team Lead-customer Service
04/2003 10/2009
  • Remains Product “expert” through ongoing product knowledge training; conducts product demos to entire staff
  • Assists CSRs with problem solving and decision making
  • Assist and coach direct reports in resolving complex or high priority service issues, or respond to and resolve such issues directly, as necessary
  • Execute all merchandising directives….i.e. “Top 25 list”, “Extreme Savings” items, etc. & maintain all plan-o-grams as set by the Corporate Office
  • Assists in training (new hire and refresher) related to order management and product knowledge
  • Assists customers, sales reps, and management with inquires or issues concerning orders
  • Attend weekly team meetings and provide feedback & reports of staff’s weekly performances including QA
Education Education
Bachelor’s Degree in Business Administration Preferred
Bachelor’s Degree in Business Administration Preferred
Liberty University
Bachelor’s Degree in Business Administration Preferred
Skills Skills
  • Ability to work efficiently in a fast-paced environment, handle stressful situations, and quickly resolve urgent conflicts
  • Ability to lead, coach and develop staff
  • Analyze each situation to determine the issue, research potential solutions, and offer the appropriate action
  • Advanced computer skills and experience working with database and report gathering software; high level Excel skills
  • Provide world class customer service involving highly complex, supply chain problem solving to distributors, retailers, consumers, and specifiers of KOHLER/Sterling/Robern products by taking ownership of customer issues, agent questions, and opportunities for operational improvement
  • Problem solving and analytical abilities
  • Coach and monitor Customer Service Agents (CSA) or Customer Care Representatives CCR) to attain team and department goals and objectives
  • Protect the integrity of the Kohler Co. brands by applying a well-crafted balance of exceeding the customers’ expectations while making fiscally responsible decisions for the company
  • Provide gracious customer service in an accurate and timely manner in accordance with KOHLER/ Sterling/ Robern protocols while maintaining a positive, problem-solving approach
  • Liaison with other functional areas including Sales, Marketing, Quality, S&OP, Logistics, Traffic, and Supply Chain Services to provide comprehensive solutions for end consumers and or business channel customers
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15 Team Lead-customer Service resume templates

1

Team Lead-customer Service Resume Examples & Samples

  • Product-specific/financial services industry experience required
  • Strong working knowledge of customer service processes, policies and applicable regulations required
  • Proven ability to research and resolve complex, high-priority issues in a timely manner
  • NASD Series 6 and 63 is required within 3-6 months of start date
  • Prior experience with service recovery techniques and processes strongly preferred
  • Proficient Computer Skills, previous leadership experience
2

Team Lead, Customer Service, Back Office Resume Examples & Samples

  • Understand the principal drivers behind our daily workload, identifying root cause for fluctuation, and investigating areas of opportunity for workload optimization
  • Partner with IT, project management, WFM and/or other teams to proactively eliminate/resolve issues that prevent completion of workload
  • Help manage Back Office processes, designing work streams to accommodate for new work and maintaining existing portfolio in the midst of changes in the system/process ecosystem Constantly question the status-quo to ensure processes are still valid in our fast paced environment
  • Coach, develop and motivate Back Office representatives to meet and exceed customer and business expectations
  • Analyze employee performance and administrative reports, assess performance goals, and identify gaps; coaching to performance
  • University degree in Engineering, Mathematics, or Business administration, or comparable experience
  • Proven analytical skills - able to identify and understand trends; able to synthesize and translate results into actionable items
  • Strong problem solving skills – ability to reason logically, looking at issues from multiple perspectives at a micro and macro level
  • Ability to manage competing priorities and deliver results intraday
  • Ability to motivate employees and help to create an environment that fosters positive relationships, builds trust through mutual respect, and encourages employees to excel
  • Demonstrated performance management success with medium to large sized teams
  • Superior written and verbal communication skills. Comfortable working with all levels of management
  • In depth knowledge of Bell’s BRS products and services, familiarity with IT systems , technology, and processes
  • Experience in Microsoft Office applications, mainly in Excel and PowerPoint
3

Team Lead Customer Service Unlicensed Resume Examples & Samples

  • Provide feedback to direct reports through effective performance management practices; ensure employees are developing skills to promote both team and individual success
  • 3-5 years of relevant experience required
  • Strong organizational and communication skills, including the ability to explain complex issues in a clear, understandable manner
4

Team Lead Customer Service Licensed Resume Examples & Samples

  • Lead and coach direct reports, by providing work direction and support to team on process or procedures related to transaction processing or customer service standards and techniques
  • Ability to manage multiple projects and initiatives
  • 3-5 years of relevant experience
  • Series 7 and 66
5

Team Lead-customer Service Resume Examples & Samples

  • Previous experience working on a customer service team, including a strong working knowledge of customer service processes, policies, techniques, and applicable regulations
  • Experience with Ameriprise customer policies and procedures
  • Operations experience a plus
  • Project management or related experience
  • Ability to work in a fast paced environment and prioritize work
  • Knowledge of Alternative Investment and Brokered Products a plus
  • Series 7
6

Team Lead-customer Service Resume Examples & Samples

  • FINRA Series 99 and or FINRA Series 7 or ability to obtain within 90 days
  • Understanding and experience with transaction processing of mutual brokerage accounts, preferably with the Managed Accounts products at Amerirprise
  • Direct or indirect people leadership experience
  • Back office operations experience
7

Team Lead-customer Service Resume Examples & Samples

  • 2+ years direct or indirect leadership experience (i.e such as coaching)
  • Strong working knowledge of Client Service processes and policies
  • Direct Leadership Experience
  • Hours: Monday through Thursday 1:30pm – midnight and with an occasional Saturday
8

Team Lead-customer Service Resume Examples & Samples

  • 2-4 years of previous experience in customer service experience or operations
  • Degree in Business Administration preferred
  • Advanced computer skills and experience working with database and report gathering software; high level Excel skills
  • Problem solving and analytical abilities
  • Knowledge of Outdoor Distribution Channels preferred and knowledge/experience of Outdoor Industry
  • Ability to lead, coach and develop staff
  • Ability to work flexible schedule, including evening and weekend hours is required
9

Team Lead Customer Service France Resume Examples & Samples

  • Results oriented team captain: leads and drives a team, held responsible for wins and losses
  • Analytical: able to identify opportunities, separates issues, examines and draws conclusions
  • Curious and a keen problem solver: able to identify opportunities or issues and act/react quickly
  • Service driven: readiness to service the customer
  • Self-starter: doesn’t quit until the job is done, done, done
  • Straight shooter: clear, concise and timely communication skills, verbal and written
  • Collaborative: builds trusting relationships across management, peers, business units and countries
  • Flexible: able to change and be changed according to circumstances
  • Demonstrates leadership and the ability to set an example to the rest of the team
  • Strong, confident communication skills and can build effective cross functional relationships
  • Derive satisfaction from making a difference
  • A disciplined, organized, thorough individual who demonstrates proactivity and responsibility
  • Solid IT skills, including Excel, Word and ideally SAP
10

Team Lead-customer Service Resume Examples & Samples

  • 3 to 5 year of previous experience working on a customer service team, including a strong working knowledge of customer service processes, policies, techniques, and applicable regulations
  • Series 7 and 63 (MN only) as the role will include handling of 403B written transactions
  • Experience leading (informal or formal) newly created/combined teams with multiple, different functional processes
  • Thorough understanding of all brokerage systems
  • Prior leadership -- formal or informal -- of financial services based back office processing
11

Team Lead Customer Service Resume Examples & Samples

  • Plans, organizes and directs the customer service activities related to current, delinquent and recently approved customer loans
  • Manages the administrative processing for the department according to procedures and practices
  • Ensures records are maintained and monitored to identify and take action on unusual or irregular activity in accordance with standard practices and established procedures or policy
  • Supports the business objectives of the department ensuring operational effectiveness
  • Provides orientation, coaching and mentoring of team members
  • Significant previous experience in a customer service capacity utilizing the telephone as the primary means of communication
  • Experience with Microsoft operating systems including Word, Excel, Outlook and the Internet
12

Team Lead Customer Service Submed Resume Examples & Samples

  • Previous experience in supervising a team effectively and demonstrated skills in developing people and processes
  • Excellent communication skills and experience building cross functional relationships
  • Passion for sports
  • A proven track record of excellent customer service
  • Degree educated preferred
  • Self starter
  • Previous supervisory experience in customer facing environment
  • Native / fluent in French and English essential. Spanish is critical
  • GET IT DONE, DONE, DONE – ACCOUNTABILITY Holds others accountable for getting things done, lending support when needed. Generates motivation and drive to hit departmental goals by emphasizing responsibility and communicating expectations. Takes ownership of departmental results by tracking team contributions
  • FIND A BETTER WAY – CREATIVITY & INNOVATION Examines potential ideas and evaluates them against UA goals. Realizes and accepts that failure is a necessary part of innovation. Talks with others to gain new insight and see opportunities from a different perspective. Advocates for and pursues new ideas
  • WIN TOGETHER – COLLABORATION Builds consensus with Teammates across the business unit and gives clear direction during cross-functional collaboration. Motivates Teammates to build trusting, cross-functional relationships
  • THINK GLOBALLY – GLOBAL PERSPECTIVE Seeks and applies understanding of cultural differences and demonstrates comprehensive knowledge of global trends (social, political, and economic), adapting products and services to impact the business unit’s goals globally
  • MAP THE FUTURE – STRATEGIC VISIONING Translates business unit vision and goals into clear, specific and achievable objectives, making the vision tangible for individual teams. Considers future scenarios, opportunities and risks to create action plans that align with business unit goals and UA’s overall strategic vision
  • BUILD A GREAT TEAM – BUILDING TALENT Pro-actively develops self and others by setting stretch goals and providing challenging assignments. Serves as a trusted coach or mentor that guides Teammates through development opportunities, and gives feedback to ensure they are equipped to do the work independently. Creates a team identity and shared purpose to drive toward team goals. Develops and supports talent planning strategies to align with cross-functional needs
  • MAKE THE RIGHT CALL – INTEGRITY & ETHICS Acts in alignment with UA values and principles, encouraging other Teammates to do the same
13

Team Lead, Customer Service Resume Examples & Samples

  • Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction
  • Work and resolve Customer Service related queries through phone, chat and web tickets in accordance with Fortinet policies
  • Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
  • Works as a member/leader of special or on-going projects that are important to area/process improvement
  • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level
  • Work with other staff in the department to meet the performance targets for efficiency, cost-effectiveness, productivity and quality that are above the average in the industry
  • Ensures team members have appropriate training and other resources to perform their jobs
  • Provide assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching
  • Step in to attend to customers that are proving difficult to team members and resolve their complaints
  • Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives
  • Assist the manager with daily operation of the call centre and be flexible to work with the CS Supervisor/Manager on higher priority task and weekly duty rosters
  • Ability to lead and manage a team
  • To be able to supervise, train, coach and motivate the team
  • Excellent customer service and support skills
  • People-oriented with the ability to interactive effectively with both internal and external customers
  • Showcase good leadership skills to carry team members along
  • Good planning and problem-solving skills
  • Good interpersonal skills and strong communication skills in English skills, both written and verbal
14

Team Lead Customer Service Resume Examples & Samples

  • Min. 2 years people management experience in an international environment, preferably in an inbound customer contact center
  • Experience of working in a Contact Centre environment, good understanding of contact centre’s KPI’s and SLA’s
  • Passionate about people development and coaching, proven experience in performance management and call monitoring
  • Ability to work well under pressure especially in a changing environment
  • Pro-active, enthusiastic and motivating Leader
  • Advanced English writing and speaking skills, any additional language is a strong plus
  • Flexible and able to work either late (14.30-23.00) or weekend (every weekend + 3 days during the week) shift
  • Experience in hotel/travel industry is a plus
15

Team Lead Customer Service Resume Examples & Samples

  • Assure strong quality as well as productivity standards within your team
  • Maintain performance, productivity and attendance information
  • Drive the team in order to achieve requested departmental targets
  • In collaboration with other Customer Service Team Leads monitor Customer Service activities and performance on a daily basis
  • Conduct monthly 1-2-1 meetings with CSE’s of your team (ca. 15 CSE’s) to maintain focus and motivation on Customer Service standards and targets
  • Schedule and distribute tasks and projects within the team
  • Coach and develop the team to be commercially aware when handling customer calls
  • Be an effective Change Manager, who knows how to handle periods of change and lead a team through such periods, displaying motivating and encouraging behaviors
  • Collaborating with HR in the recruitment process of new CSEs and ASEs
  • Building strong relationships with other departments within the company
  • Administrative tasks
16

Team Lead-customer Service Resume Examples & Samples

  • Bachelor’s degree required. (Consideration may be given to those in process of earning a Bachelor’s degree.)
  • Minimum of three years of customer service and/or supply chain experience required
  • Previous supervisory experience in a customer service and or supply chain environment is strongly preferred
  • Must exhibit strong leadership competencies and model strong team building, conflict management, and negotiation skills in complex situations
17

Team Lead-customer Service Resume Examples & Samples

  • Assists CSRs with problem solving and decision making
  • Leads customer service team to ensure efficient order processing, problem resolution, and inventory control
  • Analyzes, reviews, and processes customer's request for return authorization and credits
  • Maintains effective communication with customers to provide on-going information flow as it relates to sales, promotions, and problems to ensure accurate billing and shipments
  • Takes overflow calls
  • Assists in training (new hire and refresher) related to order management and product knowledge
  • Assists in assessing customer service skills through call monitoring
  • Assists management in supervisory duties as needed
  • Ability to work flexible schedule including evening and weekend hours is required
18

Team Lead Customer Service Resume Examples & Samples

  • Hotel/Hospitality/Internet/Travel Agency experience a plus
  • Strong change management and leadership skills preferred
  • Experience in a high-growth organization strongly preferred
  • Must be available to work late 2nd shift and must work one weekend shift per month
19

Team Lead Customer Service Resume Examples & Samples

  • Bachelors level
  • Minimum 2 year’s people management experience in an international environment
  • Experience within a customer support services
  • Advanced English and preferably another language
  • Able to work various shifts if required (day shift, late shift or weekend shift)
20

Team Lead Customer Service Resume Examples & Samples

  • A minimum of one year of customer service experience required
  • Inbound call center experience preferred
  • Bilingual skills in Spanish/English strongly preferred
21

Senior Team Lead, Customer Service Resume Examples & Samples

  • Minimum of 5-7 years leadership and performance management experience
  • Occasional travel may be required
  • Ability and desire to identify, implement, and track effectiveness of process or productivity improvements
  • Strong business writing and communication skills
  • Service orientation
  • Broad and deep knowledge of systems and business functions
  • Knowledge of process and productivity measurements; ability to create and monitor Key Performance Metrics
  • Superior critical thinking, problem solving and decision-making skills
  • Ability to be influential at all levels of the organization, leading stakeholders from various business units to agreement
  • Ability to leverage analytical abilities to guide decisions that mitigate risk and maximize growth and revenue opportunities
  • Experience with the identification and execution of process improvement initiatives, using process improvement methodologies
  • Excellent time management, prioritization skills, goals setting, planning and work scheduling skills
  • Proven ability to manage strategic or marquis external client or vendor relationships
22

Team Lead-customer Service Resume Examples & Samples

  • Minimum of 1 year of experience in a call center or Managed Care environment
  • Minimum of a high school diploma or equivalent
  • Prior experience in Customer Service in a Managed Care Organization
  • Knowledge of managed care processes and health insurance coverage
  • Ability to operate computer programs – Microsoft Word, Microsoft Excel, Microsoft PowerPoint
  • Ability to learn computer software system and use software to perform job
23

Team Lead-customer Service Resume Examples & Samples

  • Manage direct report workload and provide guidance in prioritizing work to meet or exceed all accuracy, transaction processing, and quality metrics and standards
  • Participate in cross-functional projects and/or process improvement initiatives that have implications to the customer service area
  • Provide leadership and coaching to direct reports, including providing work direction and support to team on process or procedures related to daily processing. Ensure resources are properly allocated and workload is managed to meet or exceed all accuracy, transactional processing and quality metrics and standards. Monitor individual and team progress and proactively identify and resolve business issues to mitigate risk
  • Assist and provide coaching to direct reports in resolving escalated issues, while maintaining effective relationships with both our internal and external business partners
  • Responsible for goal setting, managing performance, hiring staff, coaching and developing staff to promote both individual and team success. Provide feedback to direct reports through effective performance management practices; ensure employees are developing skills to promote both team and individual success
  • 3+ years of experience working on a customer service team, including a strong working knowledge of customer service processes, policies, techniques, and applicable regulations
  • Strong experience using LEAN methodology
  • Proficient with MS Office suite
  • Ability to lead up
  • Ability and desire to learn complex processes
  • Ability to identify and drive process improvement
  • High level of familiarity with ACH & Wires
  • High level of experience with Excel, PowerPoint, Word and Outlook
  • Strong facilitation skills
24

Team Lead, Customer Service Resume Examples & Samples

  • Demonstrate leadership within the group on a daily basis
  • Utilizing independent decision making to research and resolve more complex and difficult issues
  • Handle and Resolve Escalations
  • Respond to inquiries on team related issues
  • Monitor and Coach job performance for quality interactions and appropriate production
  • Instill sales mentality into team and motivate for specific focus
  • Coaching for inbound and outbound sales, acquisition and retention
  • Execute on delegated projects and Develop as determined
  • Provide direct supervisor with input into the review process
  • Involved in identifying and targeting areas in need of improvement and creating workable solutions to problems. May be involved in proposal writing and development
  • Communicate and promote the ideals of the E*TRADE Group
  • Must be flexible to a dynamic environment of fluctuating business needs
  • Demonstrates excellence and ‘above and beyond’ customer service attitude consistently in each customer service contact
  • Outstanding oral and written communication skills
  • Detailed understanding of the securities industry including equity and option trading
  • Complete understanding of E*TRADE policies and procedures
  • Outstanding problem resolution and training skills
  • Computer literacy including: familiarity with online services, PC skills: familiarity with Microsoft Windows environment: Word and Excel, Lotus
  • Ability to troubleshoot basic to advanced technical problems
  • Education or Training Equivalent to BA/BS, preferably in business administration, finance or related field
  • Minimum of 1 year professional phone skills and/or client relationship management
  • Ability to resolve issues promptly in a dynamic environment
  • Complete understanding of the securities industry, including equity and option trading, and a thorough understanding of advanced product information
  • Ability to exercise sound judgment and independent decision making skills * Positive and professional attitude
  • Ability to work flexible shift assignments
  • Ability to develop and maintain business relationships
25

Team Lead-customer Service Resume Examples & Samples

  • Mentor and coach across a team of 30 representatives
  • Provide coaching and team building skills to and with the staff driving improved
  • Identify and address needs of business to ensure timely response to all request
  • Motivate and drive staff to achieve desired results
  • Develop and implement process changes that provide a value add to the client & customers
  • Handle escalated issues and de-escalate callers when necessary
  • Provides direct communication to the Supervisor/Manager of the department to identify areas of opportunity
  • Generates daily work load reports & department game plan to direct staff into daily actions
  • Decision making to best support needs of customer/client & Warrantech as it relates to loss control
  • Attend weekly team meetings and provide feedback & reports of staff’s weekly performances including QA
  • Works with training and management staff to sign off on new hire functionality prior to task assignment
  • Acts as a point of contact for any escalations
  • Additional duties based on management discretion
  • Assume supervisory role in the absence of the Call Center Supervisor
  • College degree or some college preferred
  • At least 2 years with lead, service or claims experience
  • Ability to comprehend business processes and flows & ability to implement within the department
  • Complex understanding of Terms & Conditions & how these coverage’s relate to the needs of the business
  • Ability to think independently and make sound decisions pertaining to service and customer satisfaction
  • Exceptional listening, written, and verbal communication skills
  • Must be detailed oriented & organized to implement & measure success of department & process changes
  • Must be adaptable to frequent and fast paced business environment
  • Ability to resolve conflict and negotiate
  • Strong PC skills (Word, Power Point, etc) – MS Excel is a must
  • Experience with AS400 preferred
26

Team Lead Customer Service Resume Examples & Samples

  • Monitor the incoming call queue and answer requests to maintain established service levels and meet KPIs
  • Troubleshoot more complex software, hardware, network and SQL database issues with greater resolution time requirements escalated by Support Analysts for assigned products
  • Write SQL/Windows/XML scripts to resolve/troubleshoot data related issue
  • Remote connect to customer sites to perform tasks such as (but not limited to): performance analysis of client systems and databases, and execute scripts as necessary based on problems encountered
  • Responsible to keep customers and APS Databases in good state regarding migration, size, version and data accuracy
  • Communicate and document technical issues and resolutions within knowledge base and across team
  • Customize application configuration and reports to fit customer needs
  • Properly document all customer interactions and troubleshooting actions into the department’s call tracking system. Manage open calls to ensure appropriate resolution time
  • Support new Customer during implementation and go live
  • Responsible to work with customers IT department to ensure site readiness and escalation after go live
  • Practice professional telephone etiquette and manage customer expectations until issue is closed or escalated
  • Remotely assist and support field service technicians
  • On site installation of new machines could be required
  • Identifies system-wide customer outages and coordinates resources to reach resolution
  • Responsible to resolve all tickets unless requires Development or code writing
  • Create documentation used by Field Service Technicians and customers
  • Perform Software migration and insure data consistency
  • Maintain in-house test environment
  • Setup, Configure and integrate a new interface; update/Modify and replace an existing interface
  • Complete advanced Windows Administration tasks, setup and configure FTP/SFTP server, domain user’s rights management, share of folders and printers
  • Manage software aspect of an install project; Monitor all different preparation phases, with customer and third party partners
  • Build new custom databases for new Installations
  • Perform advanced database troubleshooting / maintenance / recovery, SQL scripts and programming, custom updates and changes as per customer needs
  • Knowledge of Crystal Reports and RDLC an asset. Used to design, develop and integrate new custom reports
  • Debug software to troubleshoot complex software issues, identify bugs and suggest software enhancements
  • Manage software updates, migrations, and system upgrades
  • Assign tasks from incoming product queues (phone/email requests) to respective teams
  • Provide input on performance reviews of team members and skill matrix for knowledge level to provide training
  • Schedule resources for upgrades and installs with internal partners (Project Managers, Install Coordinators etc)
  • Technical reference for team members on issues escalated through Support Analysts and Specialists
  • Technical resource for high importance customers, creating more complex solutions
  • Consolidate Timesheets for their group
  • Continuous learning - provide training to the team
  • QA review on incoming tickets/requests
  • Handle escalations from customer issues and internal requests
  • Document and escalate problems to Product Development team when required
  • Proactively identify trends at customer sites that can lead to problems
  • Knowledge of computer hardware and network configurations
  • Proven experience and leadership demonstrated in a customer service environment
  • Ability to schedule and manage workload of team members
  • Must be bilingual (French and English) with good oral and written communication skills
  • Knowledge of different Windows environments
  • Knowledge of remote access software (PCAnywhere, Remote Desktop)
  • Knowledge of stored procedures, HL7, robotics or biomedical equipment, and relational databases are all a plus
  • Ability to travel to the USA and Canada a must
  • The Support Team Lead is part of a rotation for off hours service call
27

Team Lead, Customer Service Resume Examples & Samples

  • Strong telephone skills
  • Office and administrative skills
  • Proficient in Microsoft excel, word, etc
  • SAP experience, a plus
  • Supervisory experience, required
  • Associate degree or equivalent industry-related experience