Service Assistant Resume Samples

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BS
B Schuppe
Beverly
Schuppe
91617 Harris Summit
Detroit
MI
+1 (555) 253 3768
91617 Harris Summit
Detroit
MI
Phone
p +1 (555) 253 3768
Experience Experience
04/2015 present
New York, NY
Service Assistant Manager
New York, NY
Service Assistant Manager
04/2015 present
New York, NY
Service Assistant Manager
04/2015 present
  • Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction
  • Strictly adhere to inventory control programs, in-stock standards, reduction in "outside" part purchases through secondary vendors, and proper ordering and returning of "special order" merchandise
  • Resource for technical matters, advice, direction and assistance related to installation and proper application of commercial parts
  • In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities
  • Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations
  • Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed
  • Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions
10/2007 10/2014
Detroit, MI
Client Service Assistant
Detroit, MI
Client Service Assistant
10/2007 10/2014
Detroit, MI
Client Service Assistant
10/2007 10/2014
  • External Client Support: Interacts with clients in an efficient, courteous, and professional manner. Assists with service requests from clients. Monitors and coordinates gathering of various forms and documents for set up of client files efficiently. Schedules client interviews and delivery/pick-up of tax returns
  • Enter and maintain client and account information using a portfolio management system in accordance with established procedures
  • Assist in the account maintenance, including account opening and closing process
  • Cash and security processing in accordance with client/administrator/associate direction and established procedures
  • Manage hospitality for client meetings
  • Perform other special projects to support client service personnel
  • Provide general office support to client service professionals
06/2004 06/2007
New York, NY
Service Assistant
New York, NY
Service Assistant
06/2004 06/2007
New York, NY
Service Assistant
06/2004 06/2007
  • Provide support to the Implementation of the Customer Management Program
  • Provides cash register readings at specified times and replenish drawer change as per departmental procedures
  • Design and monitor performance indicators and metrics
  • Works well with a team
  • Manage credit portfolio related to the customer, interests calculations, credit fees, credit disbursements, monitor credit portfolio
  • Manage the complete end-to-end onboarding process for the customer and coordinate operational areas to ensure compliance and timely onboarding
  • Operates the cash register, collects payment from customers, and provides change and receipt in an efficient and accurate manner
Education Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
Florida International University
Bachelor’s Degree in Accuracy
Skills Skills
  • Knowledge of basic cleaning techniques
  • Ability to clean floors and furniture
  • Attention to detail
  • Ability to follow oral and/or written instructions
  • Ability to work independently without close supervision
  • Strong Business English skills
  • Ability to use housekeeping cleaning supplies and equipment
  • Ability to perform multiple tasks and to prioritize assignments
  • Know-your-customer processes knowledge is
  • Ability to use cleansers and other agents
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1

Client Service Assistant Manager Resume Examples & Samples

  • Able to build and lead effective, diverse teams
  • Able to influence, inspire and motivate others
  • Excellent time management skills and ability to handle competing priorities
  • Minimum of 5 years management experience
  • Commercial Banking industry knowledge
  • Undergraduate degree strongly preferred
2

Citi Commercial Bank-service Assistant Resume Examples & Samples

  • A minimum of 3-5 years of relevant experience in the Banking or Financial Services industry
  • Good problem solving skill
  • Pro-active and can work independently
  • Proficiency in written and spoken English and Chinese (Mandarin)
3

Senior Academic Service Assistant Resume Examples & Samples

  • Provides quality customer services to students/faculty at window, on phone, and via email
  • Assist with counter duties and walk-in requests
  • Provide general information on policies and procedures to a diverse campus community
  • Complete registration and grading paperwork for an assigned group of students and walk-in students; process drop/add, withdrawal, and other registration related paperwork, etc
  • Provides assistance with registration issues, including telephone, e-mail and
4

Client Service Assistant Resume Examples & Samples

  • Assist in day-to-day account service and administrative requirements
  • Prepare new account documentation and facilitate account opening process under the direction of account administrator and/or client service officer
  • Enter and maintain client and account information using a portfolio management system in accordance with established procedures
  • Online client access setup
  • Cash and security processing in accordance with client/administrator/associate direction and established procedures
  • Prepare routine client correspondence
  • Client, prospect, COI and employee event planning support
  • Maintain internal reporting (ie. pipeline report)
  • Facilitate monitoring of internal and regulatory compliance activities for the team
  • Assist in the account maintenance, including account opening and closing process
  • Perform other special projects to support client service personnel
  • Provide general office support to client service professionals
  • Phone coverage, including interaction with clients and centers of influence
  • Client and internal meeting scheduling, managing multiple schedules, and meeting set-up in Microsoft Outlook
  • Preparation of meeting materials
  • Manage hospitality for client meetings
  • Other duties as assigned
  • Possess strong client service orientation, positive attitude and adaptability
  • Able to work independently on projects and also collaborate as a team member
  • Maintain professionalism
  • Extremely well-organized
  • Able to operate under pressure and meet deadlines
  • Possess a strong capacity for multitasking and setting priorities
  • Critical attention to detail and accuracy
  • Ability to maintain confidentiality
  • Proficiency with Microsoft Word and Excel
  • Financial industry experience is a strong plus
  • Advent and Schwab Advisor Center experience a strong plus
5

Sky Banking Service Assistant Resume Examples & Samples

  • Review applications and account opening/structure documentation to ensure accuracy and all KYC requirements are met. Follow up and walk clients through the process of adding signers, beneficiaries, POA, deceased accounts, credit cards and new products until completion
  • Support key initiatives/projects and incorporate into the sales process
  • Previous customer service related functions, requiring direct customer contact demonstrating strong listening, documentation, and communication skills
  • Excellent knowledge of IPB/GEB procedures and systems. Prior experience accessing customer profiles, and databases
  • Fully Bilingual Spanish/English; excellent oral and written communication in both languages (Trilingual, w/Portuguese is highly desirable.)
  • 2-3 years of experience in Sales and/or Customer Service with emphasis in banking or banking-related products preferred
  • Telephone service skills
  • Positive attitude and winning spirit
  • Excellent people skills and ability to work in a team
  • Self-starter, self-driven with highly developed organizational and time-management skills
  • Able to perform multiple functions with high-degree of accuracy, requiring minimal supervision
  • Microsoft Office (Excel, Word, PowerPoint, Outlook)
6

Guest Service Assistant Manager Resume Examples & Samples

  • Manage resort wide Guest Service training program. Work with HR and all other departments to facilitate discussion of service expectations. Manage reinforcement program
  • Manage fulfillment of Groups sales. Serve as host for Groups before, during and after a group’s visit
  • Train all resort staff to actively seek out guests needing direction during their visit to Kirkwood
  • Administer Resort and department survey program
  • Assists in recruitment and selection of a seasonal staff
  • Pepares the Village Plaza in the mornings before 8:30AM and breaks down as necessary for snow removal or events
  • In charge of Kirkwood's Lost & Found including all processes
  • Communicate with all Department managers on how Guest services helps and assist in their business during peak times
  • Is well versed in all products, programs and amenities that the resort offers. Create system to communicate and educate employees on resort offerings
  • Resolves complaints to the guest’s and KMR’s satisfaction. Anticipates and answers guest’s questions as needed
  • Assists in developing the annual operating budget and capital improvement budget for assigned area of responsibility; monitors and controls budgets utilizing a computerized financial accounting system
  • Participates in the development of goals, objectives, policies and priorities for assigned area of responsibility. Monitors and measures division’s effectiveness in attaining division and department goals
  • Prepares a variety of reports regarding operations, activities and revenues, including accurate sales, class, inventory and payroll reports, including resort wide surveys given to guests and tracking survey results
  • Inputs and monitors employee time & pay records using an automated system. Ensures records are accurate each pay period
  • Presents a professional attitude in appearance and communication
  • Performs assigned projects or other duties from Director of Base Operations
  • 2 years of supervisor experience of staff 6 or more
  • An outstanding personality that is approachable, friendly, and out going
  • Ability to multitask, stay calm in stressful situations, and work independently with minimal supervision
  • Ability to communicate professionally with coworkers, customers and vendors
7

Service Assistant Engineering Resume Examples & Samples

  • Raising cases on CRM within time and contractual constraints
  • Liaising with customers - regarding any ad-hoc engineering needs, problems or queries
  • Taking incoming calls and making outbound calls to customers
  • Respond to in-house or client requests for job updates, either written or verbal
  • Closure or update CRM cases within 24hours, ensuing accurate tracking information and loading of job sheets as required, chasing where necessary
  • Ensuring customers are aware of any issues following engineering attendance
  • Ensuring all orders for parts required to complete outstanding jobs are passed to Senior Engineer/Engineering Co-ordinator for prompt action
  • Raising machine paperwork, invoicing in conjunction with Service Administrator
  • Daily notification/allocation to Engineers of workload and daily calls
  • General administration
  • Any other task required by Management
  • Excellent communication skills and telephone manner
  • Friendly and outgoing personality
8

Service Assistant Resume Examples & Samples

  • Manage credit portfolio related to the customer, interests calculations, credit fees, credit disbursements, monitor credit portfolio
  • Manage the complete end-to-end onboarding process for the customer and coordinate operational areas to ensure compliance and timely onboarding
  • Maintain tight communication and coordinate with customers and Bankers and internal areas to ensure delivery of products and services to customer
  • Design and monitor performance indicators and metrics
  • Follow-up and escalate onboarding and documentation related issues with the customer
  • Identify and raise customer service issues and potential courses of action to solve them
  • Provide support to the Implementation of the Customer Management Program
  • Customer-service role for at least 3 years
  • Experience in the financial services industry
  • Know-your-customer processes knowledge is a plus
  • Experience in credit management is a plus
  • Work under tight deadlines and pressure
  • High problem-solving skills
  • Attention to detail
  • Analysis and Communication skills
  • Negotiation skills
  • Business Management, Economics, Engineering College degree
  • Strong Business English skills
9

Junior Service Assistant Resume Examples & Samples

  • Ensure the correct operational execution of credit portfolio, making sure payments, fees, amortizations calculations, credit fees, credit disbursements are done on a timely and accurate basis
  • Maintain tight communication and coordinate with customers and Bankers and internal areas to ensure delivery of products and services to customer
  • Follow-up and escalate onboarding and documentation related issues with the customer
  • Align customer
  • Create reports on the assigned credit portfolio
  • Customer-service role for at least 1 year
  • Experience in the financial services industry
  • Know-your-customer processes knowledge is a plus
  • Experience in credit management is a plus
  • Work under tight deadlines and pressure
  • High problem-solving skills
  • Attention to detail
  • Analysis and Communication skills
  • Negotiation skills
  • Business Management, Economics, Engineering College degree
  • Medium Business English skills
10

Financial Service Assistant Resume Examples & Samples

  • Assisting in the preparation of client asset management, brokerage, and insurance accounts
  • Updating CRM (Client Relationship Management) database with all client communications
  • Providing administrative support to financial advisors
11

Catering Service Assistant Resume Examples & Samples

  • High School or Vocational School Diploma, or equivalent
  • Valid Driver’s License and successful credentialing is required in order to operate college vehicles
  • 1-3 years of food service experience
  • Experience driving cargo vans
  • Strong organizational, interpersonal skills, customer service, and time management skills
  • CORI check required
12

Food & Beverage Service Assistant Resume Examples & Samples

  • Good listening skills and ability to anticipate
  • Good presentation and confident speaking skills
  • Copes well under pressure
  • Autonomous and sense of responsibility
  • Providing a warm welcome for guests and making recommendations from the menu/ drinks list if requested
  • Bringing dishes/ drinks to the table and clearing dinner plates, serving dishes and clearing cutlery and dishes away
  • Making recommendations of which wine to accompany guest meals
  • Preparing and setting tables for the next guests
  • Ensuring the food service area is left clean and tidying once all the guests have left
  • Providing drinks service to the tables in the bar, as required
13

Ticket Sales & Service Assistant Intern Resume Examples & Samples

  • Bachelor’s degree in Sports Administration, Business or related field
  • Desire to work in the sports sales industry or the ticket and events division of collegiate athletics
  • Strong communication, listening and organizational skills required
  • Computer proficient (Microsoft Word and Excel) and detail-oriented
  • Working knowledge of Ticketmaster software, especially Archtics, and all social media sites for lead generation
  • Extensive evening and weekend hours required
  • Consistently conduct business in a professional manner, including dress and manner of speaking/writing when dealing with donors, alumni, students, season ticket holders, etc
14

Selling & Service Assistant, Collection Store Resume Examples & Samples

  • Responsible for the opening and closing of registers and accuracy of all transactions including sales, returns, exchanges, make change for the registers, cash deposits, etc
  • Proficiency with Computer system
  • Issue credits and gift certificate
  • Takes preventive measures against fraudulent transactions, by verifying client information involving cash, checks and credit cards
  • Ability to maintain cash wrap area organized. In charge of replenishing all supplies
  • Assists managers with stock assignments
  • Responsible for answering phones and delivering messages to sales professionals. Take detailed messages
  • Follow/adhere to guidelines in Retail and POS Handbook
  • Assists managers with the e-commerce orders
  • Capture client’s information and updates the customer database
  • Provide excellent customer service to ensure complete satisfaction of the shopping experience. Help closing the sale and invite the clients to return to the store
  • Assist with gift wrapping and floor maintenance
  • Ability to professionally interact with management, coworkers and clients
  • Strong organizational skills, multitasking and prioritizing capabilities
  • Flexibility in schedule and working hours
  • Ability to stand on your feet for the duration of the shift
  • Ability to lift, move and hang merchandise and other items
  • 1 – 2 years retail experience
15

Client Service Assistant Resume Examples & Samples

  • Tax Processing Support: Works closely with tax leadership to support all aspects of the tax department, its principals, clients and staff. Supports all aspects of the tax department, including E-file system and other tax software management. Works collaboratively with the tax administrative team to support the workflow and standardization of tax processing and assembly procedures for one consistent operationally efficient method. Assembles and processes tax returns and process extensions. Maintains a working knowledge/competency of appropriate systems applications used by the firm, including Word, Adobe, Excel, PowerPoint, and Outlook
  • Administrative: Performs full administrative duties including creating memorandums, correspondence, documents and reports, usually from rough draft, and edits for grammar, punctuation, and spelling as needed. Prepares, in draft form, routine correspondence as requested and organizes workload to comply with deadlines and priorities established by the principals. Answers phones and communicates messages to principals, managers, directors, and staff to resolve client questions on a timely basis. Assists in preparing and distributing client billing on a timely basis. Serves as backup phones/reception support
  • Client Documents: Creates engagement letters for professional staff, usually from rough draft, and edits for grammar, punctuation, and spelling as needed. Uses computerized systems (GoFileRoom and PFx) according to the established paperless process for operational efficiencies
  • Internal Client Support: Works as a team member in meeting the needs of the industry/service group such as assisting with the development of proposals and presentations, and preparing materials for conferences and roundtables
  • External Client Support: Interacts with clients in an efficient, courteous, and professional manner. Assists with service requests from clients. Monitors and coordinates gathering of various forms and documents for set up of client files efficiently. Schedules client interviews and delivery/pick-up of tax returns
  • Computer literacy – understanding basic connectivity, able to maneuver within software applications to learn new skills, and using search engines
  • Excel capabilities – ability to enter and format data, calculate totals, and create pivot tables
  • Word processing capabilities – using common keyboard commands, spell check, table creation, and working with headers/footers
16

Pwcc-service Assistant Associate Resume Examples & Samples

  • Handles inter-departmental liaison/coordination between Front Office and Infrastructure divisions
  • Good knowledge in financial markets, instruments, products and services
  • Self driven individuals who are tenacious and focused, with the ability to work under pressure
17

Service Assistant Resume Examples & Samples

  • To operate the cash register, accurately receiving money, accounting for sales and reconciling cash drawer
  • Obtains cash drawer from the manager/supervisor and count the cash to verify receipt of the appropriate amount as specified
  • Programs the cash register and makes price changes as needed
  • Operates the cash register, collects payment from customers, and provides change and receipt in an efficient and accurate manner
  • Reconciles sale transactions, of cash, food vouchers, and other non-cash transactions at the end of each shift
  • Follows proper cash handling procedures; cashier shortages and overages kept within standards, transactions made according to PLU diagrams, proper charge accounts for non-cash meals
  • Provides cash register readings at specified times and replenish drawer change as per departmental procedures
  • Counts drawer funds with cafeteria management at the end of shift; places appropriate amounts specified as permanent bank funds in money bag, and documents remaining money for deposit in the safe
  • Communicates pertinent and vital information to supervisors and other cashiers. Attends and participates in department meetings
  • High school graduate or equivalent
  • Strong Communication skills
  • Works well with a team
  • Ability to multi-task and detail orientated
18

Enterprise Banking, Service Assistant Resume Examples & Samples

  • Minimum 5 years of relevant working experience
  • Operational knowledge of operations and processes
  • Proficient in Microsoft Office Applications especially MS Excel and Word
19

Tax Client Service Assistant Resume Examples & Samples

  • Perform full administrative duties, including typing memorandums, correspondence, documents and reports, usually from rough draft, as well as editing for grammar, punctuation, and spelling as needed
  • Prepare routine correspondence as requested and organize workload to comply with deadlines and priorities established by the principals
  • Maintain a working knowledge/competency of appropriate systems applications utilized by firm, including Word, Adobe, Excel, PowerPoint, and Outlook
  • Assemble tax returns as needed
  • Assist in preparing and distributing client billing on a timely monthly basis
  • Answer phones and communicate messages to principals, managers, and staff to resolve client questions on a timely basis
  • Schedule appointments/meetings for principals, managers, and staff, including making necessary travel arrangements and proactively checking need for meeting materials (i.e., agenda, presentation, food arrangements)
  • Interact with clients in an efficient, courteous, and professional manner
  • Work as a team member in meeting the needs of the industry/service group
  • Monitor and coordinate gathering of various forms and documents for set up of client files efficiently
20

Business Service Assistant Resume Examples & Samples

  • University financial transactions including: PeopleSoft, NCSU Project Accounts and Account Codes, WolfPack Reporting System, Purchase Card reconciliations (for all lab staff), voucher’s, JV’s, IDT’s, requisitions, marketplace, personal & travel reimbursements, invoices
  • University contracts and grants transactions including: PINS, RADAR, PMR and grant budgets
  • Excellent computer skills wit extensive knowledge of Microsoft Office software programs
  • Ability to communicate successfully in verbal and written form and provide excellent public contact and telephone skills
  • Ability to manage multiple tasks
  • Must exhibit strong working knowledge of fundamental accounting concepts and use good judgement in organizing priorities, and format of work
  • Must be able to pay strong attention to detail
  • Ability to research, accurately record, and analyze information and have considerable knowledge of office practices and procedures
  • Must have the ability to work independently and ability to manage and oversee reports/submissions
  • Navigation or grant management and submission processes (submission through post award)
  • Management of lab service and maintenance contracts, and internal administrative paperwork (BUA, safety plan, safety audit, safety certificates, vendor accounts)
  • Experience with financials end of the year budget close out is desires, as well as monthly updates of accounts cash flow and balance
21

Office Service Assistant Resume Examples & Samples

  • Receive, sort and distribute mail, packages and courier shipments
  • Collect, sort and deliver mail internally within the Duluth office; determine proper postage for mail and express shipments and prepare for mailing
  • Maintain stock of office supplies in established locations within the building, including backup stocks, mailroom consumable items, and express shipping supplies; order replenishments as necessary
  • Ensure adequate stocks of paper, toner, developer, staples, etc. are maintained at copier locations throughout the building; replenish as needed
  • Receive, consolidate and place orders from internal requisitions for various office supplies; charge back and deliver supplies, as appropriate
  • Assist in ensuring security and integrity of mail room, office services and facilities areas, including mechanical, storage and janitorial areas
  • Creation of security badges and general administrative duties within the access control system
  • Collect and ensure disposition of recyclable materials from various office locations
  • Set up, or assist in set up, physical preparations for meetings, conferences, etc. in conference and meeting rooms, as required
  • Processing of all invoices as related to facilities and cross charge to other departments as applicable
  • Handling of all vendors and services as related to shipments, postage, office materials and services related to facilities in coordination with facilities supervisor
  • Perform miscellaneous other duties and responsibilities as assigned or directed
  • A minimum or one to two years’ experience in an office environment in an office service type support role
  • Ability to lift boxes, etc. weighing 50-60 pounds
  • Ability to make simple mathematical calculations, read, writes and demonstrates simple deductive ability at a high school graduate level
  • Basic computer skills, basic knowledge of Microsoft Outlook, Power Point, Word and Excel
  • Demonstrated good interpersonal and verbal communication skills, and the ability to write basic reports, memorandums, etc
  • Demonstrated knowledge of, and some experience with basic office machines and equipment, such as mailing machines, calculators, etc
  • Physical ability, mobility and dexterity which would permit accomplishment of the key responsibilities of the job
  • A demonstrated record of dependable performance and regular punctual attendance
  • This position has no supervisory responsibilities
22

Sales & Service Assistant Resume Examples & Samples

  • Time management: organizes and prioritizes work activities
  • Ability to react quickly to changing conditions through multi-tasking
  • Highly efficient and good organizational skills
  • Highly customer focused (internal and external)
  • Proficient in all Microsoft Applications, particularly Outlook, Powerpoint, Excel
  • Exceptional Excel Skills
  • Excellent written and oral communication
  • Command of the English language
  • Completed Post-Secondary education
  • UPS Internal Software experience
  • UPS Business Development knowledge/experience
  • UPS Products and Services
23

Dealer Service Assistant Resume Examples & Samples

  • Retail contract activation
  • Confirmation of funding document
  • Approval of retail contract activation
  • Contract Data input
  • Management of original document
  • Return the incorrect contract
  • Review original document
  • Ability to communicate clearly in English & Korean both in verbal & written form
24

Guest Service Assistant Resume Examples & Samples

  • Manage day-to-day Business Centre operations and caring for meetings as the main contact for the organizers
  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that both the C&B Services Manager and C&B and Business Center Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all heath and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary
  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
  • Fluent Polish and English
  • Previous experience in cash handling
25

Guest Service Assistant Resume Examples & Samples

  • To attend to all guests in a friendly, professional, efficient manner in order to achieve full guest satisfaction
  • To promote up selling and suggestive selling of all merchandise in the shop in order to increase revenue
  • To maintain stock levels in the shop at all times and ensure that goods are neatly displayed in order to increase revenue
  • To update the list of items that guests are requesting in order to update merchandise list
  • To have an excellent knowledge of the merchandise that is for sale in the retail outlets in order to have effective promotions
  • To pass on any guest complaints to management team for necessary action in order to ensure positive feedback is given
  • To carry out cashiering functions in an accurate and professional manner in order to avoid discrepancies
  • To assist with inventory counts on regular basis with Retail team and Finance department in order to have an accurate and effective inventories
  • To make a list of reorders at the end of the operating day and when needed during operations in order to ensure that retail outlets are stocked up at all times
  • To be flexible with the transfer within outlets in order to increase the knowledge of retail operation
  • At least one year experience in a similar role
  • Worked in the retail environment before
  • Handled large scale retail operations
  • Proficient in MS office programs
26

Office Service Assistant Ramsgate Resume Examples & Samples

  • Proof of identity & eligibility to work in the UK which must include Photographic I.D - Passport or Driving License
  • NI Number information / proof and FULL Birth certificate (not the short version)
  • On site ‘face to face’ contact for Engie and DWP staff to communicate any issues and queries
  • To provide a flexible service and any ad-hoc duties as agreed with the Area Manager
  • Collation, inputting and despatch of management information statistics via the appropriate Engie systems
27

Technical Service Assistant Resume Examples & Samples

  • Perform RSE/CSE ratio determination/analysis and maintain appropriate records for use in final report/protocol
  • Education: Associates degree in chemistry, microbiology, biology, or MLT Medical Lab Technology or related discipline
  • Experience:3 years related experience
  • Other:Advanced computer and math literacy required. Specific in-house training will be provided and maintained on the employee training record
28

PW & Cc-service Assistant Associate Resume Examples & Samples

  • Ensure timely and accurate execution of client's instructions, settlement of investments etc
  • Good understanding of the financial markets, trends, regulations and policies
  • Well presented with excellent interpersonal
29

Service Assistant Manager Resume Examples & Samples

  • Under the direction of Management, assist with store merchandising activities, maintain standards of appearance, and coordinate and cooperate with associates in the execution of plan-o-grams, overall product presentation, inventory management, reverse logistics process, pricing, signage and various product initiatives to enhance the customer experience and maximize inventory turns
  • Strictly adhere to inventory control programs, in-stock standards, reduction in "outside" parts purchases through secondary vendors, and proper ordering and returning of "special order" merchandise
  • Acts as a Commercial Driver as needed
  • Ability to work Days, Nights, Weekends, Holidays
30

PW & Cc-service Assistant, Wealth Management Resume Examples & Samples

  • Ensure timely and accurate execution of client's instructions, settlement of investments etc
  • Monitor clients' positions/credit/margin etc
  • Support KYC and Account Opening/maintenance related functions and ensure compliance to policies and procedures
  • Minimum 1 - 2 years of experience in a similar role within a private bank
  • CACS qualified applicants is a must
  • Well presented with excellent interpersonal
31

Vision Service Assistant Resume Examples & Samples

  • Greets and screens incoming patients. Obtain prescription and process encounter forms. Begins frame/lens selection process
  • Receives Outgoing patients. Determines cost of services and verifies benefit eligibility using computerized Systems
  • Using computerized cash Control system. Takes payment, and Validates procedures to track transaction, issues receipts detailing transactions
  • Sorts form copies. Balances and totals daily receipts. Summarize transaction data on computerized equipment. Forwards deposit and forms to designated personnel Investigates and reconciles cash variances
  • Answers telephone and direct inquiries from patients. Schedules follow-up or return appointments
  • Requests, receives and returns medical records for optometry patients
  • Contacts patients by phone/mail to inform them of delivery of their prescription, upcoming appointments, and follow-up appointments
  • Interview patients to obtain basic ocular history and perform routine vision and screening and measurement examinations according to KP standards and applicable regulatory laws
  • Maintain office and display area in a neat and orderly manner
  • Performs other related duties as directed
  • Minimum two (2) years of experience with public contact
  • Minimum one (1) year of experience in a retail or vision services environment preferred
  • Previous cashiering and computer experience preferred
  • Retail sales experience preferred
  • CPR certification preferred
32

Patient Service Assistant Resume Examples & Samples

  • Receives and greet visitors and patients, ascertains the nature of their business, and notifies appropriate staff. Assists and/or directs visitors, patients and deliveries to appropriate areas. Answers routine questions; provides basic information and assistance with departmental procedures
  • Initiates billing process. Prepares charge slips for services rendered by recording necessary patient information, hospital billing codes, treatment or examination procedures, and other related information
  • Utilizes a variety of information systems (such as PCIS, ANSOS< ADAC, Cerner) to enter and access information in a pre-coded format. Maintains departmental computer database files and data used for quality assurance, statistical reporting and other purposes. This may include obtaining, clarifying, calculating and entering information, assisting in data retrieval, and preparing reports
  • Contacts various departments in order to gather information on results of diagnostic tests and other records. Responds to routine inquiries from other departments regarding patient registration information, billing and other matters requiring some knowledge and interpretation of departmental procedures. Obtains and relays information on behalf of department staff
  • May communicate with insurance companies via on-line systems or telephone, to verify insurance membership eligibility and benefits for services
  • May receive and respond to requests for release or verification of information. Locates, orders and retrieves requested data from files. With proper authorization, copies and routes pertinent records and information to requestors. Maintains logs of work activities
  • Maintains the confidentiality of information acquired pertaining to patient, physicians, employees and visitors to St. Joseph Mercy Hospital. Discusses patient and hospital information only among appropriate personnel in appropriately private places
  • High school diploma or equivalent combination of education and experience. Additional formal clerical and computer training desirable
  • Accurate typing and data skills. Accurate spelling and grammar. Strong attention to detail
  • Telephone skills and ability to operate office equipment such as personal computers, copiers, fax machines and printers
  • Organizational skills to prioritize multiple tasks, meet deadlines, and adapt quickly to changes and interruptions
33

Service Assistant Resume Examples & Samples

  • Maintain a clean, neat, and safe environment
  • Maintain a constant state of urgency
  • Make sure production areas have adequate supplies of clean dishes and utensils
  • Anticipate coworker’s needs and react before they need to ask
  • Consider all back of the house areas to be your responsibility in regards to cleanliness and neatness
  • Look for ways to go above and beyond for your guests and coworkers
  • Own the entire dining experience, engage whenever necessary
  • Be rush ready, never allow a lack of planning to interfere with the guest’s satisfaction
  • Inform management of slow-downs and the need to take corrective action
  • Work as a team, utilize our systems and procedures for maximum efficiency
  • Bus tables in the dining room when necessary to speed service and resupply
  • Check equipment temperatures constantly to insure compliance and safety
  • Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go
  • Offer a sincere, personal welcome to every guest entering the restaurant
  • Smile and make eye contact
  • Anticipate the guest’s needs and react before they need to ask
  • Create an emotional attachment to our restaurant by helping our guests create great memories
  • High School Diploma / GED preferred
  • Must be able to stand and walk for extended period of time
  • Must know safety information regarding all materials used within the scope of the work
34

Patient Service Assistant Resume Examples & Samples

  • Receives and processes applicants for admission and outpatient treatment
  • Assists in making the determination of eligibility for benefits
  • Coordinates primary care team assignments for eligible veterans
  • Informs ineligible veterans of their right to appeal the decision
  • Completes applications for inpatient and outpatient care
  • Responds to technical questions regarding patients rights, responsibilities, and medical eligibility for care
  • Interprets and applies all Federal, State, and local laws and guidelines, regulations, and medical center policies relative to patient funds, decedent affairs, and beneficiary travel activities
  • Maintains control records for all deposits and disbursements
  • Provides beneficiary information to the deceased patient's next of kin
  • Coordinates the release of patient remains to funeral directors and ensures appropriate documentation accompanies the remains
  • Provides training and support to other administrative/medical staff on regulations, rules, and medical center policies outlining entitlements to benefits
  • Reconciles deposits and cash disbursements with Agent Cashier
  • Reconciles discrepancies through accounts and makes appropriate adjustments/corrections
  • Provides technical and procedural guidance and support regarding decedent affairs program
  • Prepares and reviews completion of death certificates prior to submission to the Bureau of Vital Statistics
  • Schedules burials
  • Administers disposition of the deceased patient's personal effects and funds
35

Human Service Assistant Resume Examples & Samples

  • Economically disadvantaged
  • Substance dependent
  • Mentally or physically disabled
  • Child abuse and neglect
  • Juvenile delinquent
  • Interpersonal Communication
  • Active Listening
  • Diversity/Disability Awareness
  • Attention to Detail
  • Organizational Skills
  • Customer Service
  • Time Management
  • Disability knowledge
  • Computer Skills
  • Ethics
  • Conflict Resolution
  • Purchasing
36

Human Service Assistant / Case Aide Resume Examples & Samples

  • Economically disadvantaged
  • Substance dependent
  • Mentally or physically disabled
  • Child abuse and neglect
  • Juvenile delinquent
37

Financial Service Assistant Resume Examples & Samples

  • Supports the overall operations of the practice, including utilizing Thrivent computer systems and programs in support of client relations, supporting insurance related tasks, and other projects as assigned (Salesforce, Storefront, etc.)
  • Drives client facing activities in the practice by scheduling meetings with clients – strong phone and interpersonal skills is a must
  • Updates the contact management system with customer/member contact and preference information
  • Assists financial representatives in the preparation for and follow up from customer/member meetings
  • Prepares or coordinates the preparation of routine correspondence, reports, and special projects
  • Supports projects, administration of various programs, and processing functions as needed
  • Handles incoming telephone calls/emails and responds to requests for information. Contacts members to schedule appointments
  • Greets clients - first point of contact when clients arrive to office
  • Performs routine administrative duties such as maintaining office supplies, processing mail, scanning and faxing documents
  • Provides back-up support on tasks that do not require any type of licensing or registration for other staff members, as needed
  • Completes other tasks as assigned
  • Previous financial services/insurance experience desired
  • Previous administrative/secretarial and marketing/event planning experience desired
  • Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Outlook, Excel, PowerPoint and databases such as Salesforce)
  • Ability to handle multiple tasks, prioritize, and maintain a high quality of work while experiencing frequent interruptions
  • Ability to maintain integrity of sensitive/confidential information
  • Basic understanding of Thrivent Financial and our products and services
  • A candidate who is motivated and driven to learn the business
  • Obtaining Life/Health licensing is a potential growth opportunity
38

Patient Service Assistant Med / Surg Resume Examples & Samples

  • Must be courteous to patients, customers, clients and other employees of the organization
  • Transports patients via wheelchairs and stretchers
  • Identify and locate needed accessories to facilitate transport
  • Vital signs, oxygen saturation, weights, and non-invasive specimen collection
  • Answering call lights
  • Making beds both empty and occupied
  • Turning and positioning patients, range of motion, ambulation, and toiletry
  • Assistance with all ADL's and complete care as needed
  • Setting up, assisting and educating patients, with commodes, bedpans, urinals, sitz baths, walkers, wheel chairs, slings, knee mobilizes, knee immobilizers, trapeze, venodyne boots, crutches, specific precautions- with input from PT as needed
  • Appropriate emptying and/or recording of all drainage devices
  • Setting up all equipment routinely used on their home base units
  • Preparing room for admission
  • Assist with patient discharges
  • Removal of linens
  • Light maintenance defined as not needing tools and within the patient rooms
  • Post mortem care
  • Answering telephone
  • Must wear facility provided identification badge
  • Facilitate communication to RN's to provide best care possible for patients
  • Current CNA license, or EMT-P, or recent military medic or Nursing Student (1 year of clinical rotation required and maintaining of 3.0 GPA)
  • Reads, Speaks, writes in English
39

Service Assistant Supervisor Resume Examples & Samples

  • The formal education equivalent of a high school diploma
  • At least five years of custodial experience
  • At least two years of supervisory experience
  • Ability to work independently without close supervision with a high attention to detail
  • Ability to prioritize multiple tasks and assignments
  • Ability to lift up to 50 pounds waist high, climb stairs daily, and operate basic cleaning equipment
  • Ability to communicate effectively with others in the workplace
40

Service Assistant Resume Examples & Samples

  • The formal education equivalent of a high school diploma
  • At least one year of custodial work experience in a commercial/corporate industry
  • Knowledge of basic cleaning techniques
  • Knowledge of cleaning equipment operation and maintenance
  • Ability to follow instructions and perform repetitive manual work
  • Ability to use cleansers and other agents
  • Ability to clean floors and furniture
  • Ability to use housekeeping cleaning supplies and equipment
  • Ability to work independently without close supervision
  • Ability to follow oral and/or written instructions
  • Ability to perform multiple tasks and to prioritize assignments
  • Ability to perform repetitive manual work
  • Ability to do required lifting (up to 50 lbs)
41

Casual Office Service Assistant Resume Examples & Samples

  • Passport and all relevant work permits
  • To provide a flexible service and any ad-hoc duties as agreed with the Account Manager
  • Actively demonstrate the company values of Drive, Cohesion, Commitment and Daring
  • Ensure receipt/delivery/despatch of all CAA post
  • Promote excellent customer service
  • Abide by and promote good Health and Safety practices in the workplace
  • Ability to lift up to 15kg – manual handling training will be provided
  • Good communication skills at all levels within the business
42

Service Assistant Resume Examples & Samples

  • Ensure the correct operational execution of credit portfolio, making sure payments, fees, amortizations calculations, credit fees, credit disbursements are done on a timely and accurate basis
  • Maintain tight communication and coordinate with customers, bankers and internal areas to ensure delivery of products and services to customer
  • Create reports on the assigned credit portfolio
43

Mobile Office Service Assistant Resume Examples & Samples

  • 3 proofs of address from within the last 3 months (i.e. Driving License, council tax bill, bank statement, utilities bills)
  • On site ‘face to face’ contact for ENGIE and CAA staff to communicate any issues and queries
  • Show clear understanding of Service Level Agreements and your responsibilities
  • Adhere to the Company Dress Code
  • Current Driving Licence is required
  • Business Insurance is required to use your own vehicle for company business
44

Sales & Service Assistant Resume Examples & Samples

  • Further responsibilities of the role include
  • Fielding all phone calls transferred into the commercial lines department
  • Producing certificates of insurance as directed by the account executives
  • Processing policy change requests to our partner carriers including vehicle registration transactions
  • Prepare proposals onto letterhead and binding for presentations
  • Manage “edocs” from our partner carriers and assign to appropriate account executive
  • Order loss runs from our partner carriers for account executives in their marketing efforts
  • Image/scan daily paperwork into our system generated by the team
  • Sort and deliver department mail
  • Manages the cancellation and reinstatement notices from the carriers to our clients
  • Bachelor's degree; or three or more years related insurance experience and/or training; or equivalent combination of education and experience. Property and Casualty Insurance Brokers license is preferred, but not required
  • Ability to work with Windows based software packages, including MS Word and Excel
  • Knowledge of an Agency Management Systems is preferred
  • Ability to accomplish multiple tasks within restricted timeframes
  • Ability to effectively present information in one on one and small group situations to clients, employees, and insurance companies
  • Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
  • Ability to compute rate, ratio, and percentages
45

Parking Office Service Assistant Resume Examples & Samples

  • Answers the telephone, greets visitors and provides information regarding parking rules and regulations to students, faculty, staff and the public
  • Maintains accountability for and reconciles the cash drawer
  • Processes and balances parking ticket payments
  • Decides appropriate parking locations and issues parking permits
  • Enters data into user information files and provides recommendations for revised computer formats
  • Assists in developing office procedures
  • Trains, schedules and assigns work to student employees
  • Composes correspondence in order to resolve problems with parking citation payments or to answer complaints
46

Store Service Assistant Resume Examples & Samples

  • Interacts with customers in order to answer questions and sell items
  • Maintains stock levels on shelves
  • Counts money in till in order to compare the totals with deposit sheets
  • Maintains order and cleanliness of display cases and shelves
47

Store Service Assistant Resume Examples & Samples

  • Interacts with vendors, in person or through purchase orders in order to purchase items
  • Assists in coordinating retail operations
  • Purchases, displays and returns goods in order to maintain proper stock levels
  • Maintains inventory records for area of responsibility
  • Uses invoices and/or store policies in order to calculate proper retail prices
  • Maintains correct balances and records of all monies
  • Schedules and supervises student employees in order to maintain correct staff levels
  • Opens and/or closes the relevant stores
  • Calculates student payroll
48

Equipment Service Assistant Resume Examples & Samples

  • Tire sizes, ratings and tread design
  • Preventative maintenance requirements and procedures including lube/oil change, tire mounting/repair
  • ADOT and Equipment Services policies and procedures are preferred
  • Vehicle/equipment safety check practices and procedures
  • Basic electric, and/or hydraulic systems checking, record keeping procedures, and minor automotive and equipment repairs
  • Safely repairing and replacing all tire size tires. Operating tire changing and wheel balancing equipment, automotive lifts, jacks, lubrication equipment
  • Data entry in a Fleet Management System
  • Performing general preventative maintenance including lube/oil change, tire mounting/balancing/repair, and electric, electronic, and hydraulic systems checks, on a variety of vehicles/equipment
  • Making minor repairs/adjustments to a variety of vehicles/equipment
  • Follow oral and written instructions and interpret repair manuals and service bulletins
  • Utilize a PC and PC programs including a Fleet Management System
  • Manage time effectively
  • Lift 50 lbs. floor to waist, push/pull 90 lbs
49

Dining Room Service Assistant Resume Examples & Samples

  • Performs cashier duties for cash bars including completing the cash deposit
  • Takes customer’s orders, rings order properly and relays order to bartender
  • Accountable for assigned monies
  • Maintains cleanliness of operation per cleaning schedule
  • Assists fellow employees as needed
  • Follows ARAMARK policies and procedures and safety and sanitation policies
  • Follows safety and sanitation procedures
  • Additional tasks and responsibilities may be assigned at the discretion of the manager. Tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time
  • Employee is responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions. Corporate policies and procedures are posted on bulletin boards or can be accessed at dpr.web
  • Must be experienced in dealing with customers efficiently and politely
  • Must possess basic math skills and have the ability to handle money
50

Room Service Assistant Manager Resume Examples & Samples

  • Support company philosophies, goals and mission statement
  • Create and maintain a positive work environment that promotes a team concept
  • Responsible for the acquisition and maintenance of a staff of highly qualified and trained team members who share the common goal of providing the absolute best service and guest experience possible
  • Must be able to coach, reward and discipline team members for both positive and negative performance issues
  • Monitor team member performance on a daily basis to ensure that all established guest service standards are being followed
  • Responsible for on going day to day training so that team members know and understand exactly what is expected of them
  • Needs to be proactive in the retention of current team members in an effort to reduce turnover expenses
  • Needs to prepare and approve payroll records on a daily basis
  • Must perform requested assignments in a timely manner
  • Be involved in research, menu development and pricing strategies
  • Responsible for remaining current and competitive with new products, trends, equipment and service techniques in our industry
  • Responsible for increasing revenues through the use of suggestive selling techniques and the sale of receptions and private functions in our suites
  • Responsible for decreasing expense through proper handling of product and proper Team Member training
  • Must be actively involved in the reduction of expenses through portion control, following established condiment quantity per order standards and reducing loss and breakage of equipment
  • Needs to be vigilant in protecting the company’s assets and funds
  • Must establish par stocks on products and equipment, prepare daily orders from the storeroom and perform inventories as required
  • Responsible for operating within budgeted guidelines
  • Recruit, interview and recommend for hire
  • Accurately prepare payroll records in the timeworks system
  • Must use proper telephone etiquette at all times
  • Be able to work in a fast paced environment and be able to manage stress successfully
51

Room Service Assistant Resume Examples & Samples

  • Prepares patient trays according to tray ticket and diet, including morning, afternoon and evening snacks for assigned areas
  • Delivers patient trays and ensures established protocol is followed (i.e., foam in and out, knock and announce delivery, scan ticket to note tray delivery, etc.) Ensures that tray delivery is correct by comparing patient name and date of birth on patient’s arm band with the tray ticket
  • Sets up tray and table closest to patient and provides assistance as needed by opening containers, etc. Notifies nursing staff of any orders requiring additional assistance (Accu-Checks, NPO, isolation contact, etc.)
  • Ensures availability of condiments, checking dates and rotating stock. Stocks all areas for next meal period (chips, fruit, cups, condiments, etc.)
  • Retrieves trays from all designated areas, entering every room, kitchen area, etc. to locate and retrieve soiled trays. Completes tray tickets with percentages eaten and leaves tray ticket in folder for calorie counts
  • Related experience and/or training preferred
52

Service Assistant Supervisor Resume Examples & Samples

  • Knowledge of custodial and maintenance practices and techniques
  • Knowledge of materials and equipment used in custodial and maintenance work
  • Knowledge of the operation and maintenance requirements of commercial laundry equipment
  • Ability to conduct inspections to determine compliance with standards
53

Pre-service Assistant Resume Examples & Samples

  • Answer difficult telephone inquiries from providers regarding the Utilization Management program
  • Answer Care Management telephone inquiries from Providers and member regarding Case Management and Disease Management
  • Reviews and communicates the physician reviewers’ medical decisions for prior authorization requests to the provider and/or facilities via telephone, fax, letter and/or e-mail to all providers involved in each case
  • Interact daily with members, facilities and providers advising them of decisions to approve, extend, or deny services
  • Assist and/or perform special projects as assigned
  • Review and handle Customer Service and Claims issues as they pertain to the Utilization Management process
  • Load complete authorizations/Notifications for services designated by internal policy
  • Research and resolve problems with physicians, providers, and practitioners or forward to appropriate personnel for handling
  • Load demographic information for initial prior authorization requests
  • Review and handle multiple reports. (authorization error, pend, etc.)
  • Search for and key appropriate diagnosis and/or procedure code as part of the notification/prior authorization process
  • Identifying and referring cases appropriately to Care Management and/or Transition of Care
  • Handle multiple outlook buckets assigned to department regarding authorization request/review
  • Handle initial benefit exclusion request and generate manual letters to members, notify providers of benefit exclusion via phone/fax
  • Assist in Team development and Mentoring with new employee’s,
  • Maintain departmental goals and standards
  • Minimum 2 year Customer Service or Claims experience required
  • Minimum of 1 year experience in Health Care Services specific to UM/CM preferred
  • Extensive knowledge of UM program including claims, correspondence, and denial/appeals process
  • Exceptional telephone and written communication skills
  • Ability to dialogue with providers and members effectively
  • Ability to make sound independent decisions
  • Ability to read and understand medical terminology
  • Excellent organizational skills
  • Knowledge of medical terminology
  • Experience with personal computers
  • Handle interruptions, set priorities, adapt to change
  • Experience with the e-mail system & Outlook
  • MS Word/Excel helpful but not required
  • Knowledge of ICD-9 and HCPCS/CPT coding, or knowledge of Encoder Pro
  • Ability to type 45 wpm
  • Knowledge of Filenet, Rightfax/Member Document Management Knowledge of Facets and Care advance Systems preferred
54

Engineering Service Assistant Resume Examples & Samples

  • Maintenance and upkeep of all guest related FF&E
  • Maintenance and upkeep of all guest related HVAC
  • Maintenance and upkeep of all guest related IT
  • Maintenance and upkeep of all guest room corridors
  • Minor works as directed to guest areas
  • Maintain highest standards for the maintenance and safe operation of issued tools and equipment