Program Support Assistant Resume Samples

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AT
A Terry
Amira
Terry
8167 Yundt Lakes
Boston
MA
+1 (555) 900 7065
8167 Yundt Lakes
Boston
MA
Phone
p +1 (555) 900 7065
Experience Experience
05/2014 present
Dallas, TX
Senior Program Support Assistant
Dallas, TX
Senior Program Support Assistant
05/2014 present
Dallas, TX
Senior Program Support Assistant
05/2014 present
  • Participate in the planning and implementation of an average of 100 events annually (e.g., alumni network events, pre-game events, alumni receptions, awards dinners, Commencement, Evening of Distinction, Reunion, Homecoming, etc.)
  • Organize and expedite mailing process; including invitations, follow up material for attendees (mailings range from 10-18,000 pieces)
  • Manage event registrations, ranging in size from 20 to 1100+ attendees including adding and refunding guest registrations
  • Schedule and coordinate event space both on and off campus
  • Coordinate final attendance lists for coding
  • Oversee BSC deposits, budget transfers and financial reconciliation as it relates to event support
  • Point person for guest registrations and questions
09/2007 01/2014
San Francisco, CA
Program Support Assistant Oa
San Francisco, CA
Program Support Assistant Oa
09/2007 01/2014
San Francisco, CA
Program Support Assistant Oa
09/2007 01/2014
  • Collecting, compiling and/or tracking statistical information
  • Preparing complex data/reports related to the administrative, clinical, and technical aspects of the programs assigned
  • Answers questions and recommends adjustments concerning policies and procedures related to property management Services
  • Maintains, reconciles and verifies the quality assurance of reports for the service line and performs duties related to the maintaining, tracking and trending data
  • Assists in clinical profile creation, modification, renewal and oversight
  • Responsible for making travel arrangements and completing and submitting necessary forms
  • Maintain filing and record-keeping systems. (Performed by all incumbents)
09/2004 06/2007
Dallas, TX
Program Support Assistant
Dallas, TX
Program Support Assistant
09/2004 06/2007
Dallas, TX
Program Support Assistant
09/2004 06/2007
  • Follow E&S guidelines by providing proper documentation for all submissions on the spreadsheet
  • Receive and return calls to customers pertaining to the programs handled by the team
  • Conducts comprehensive clerical research using a variety of resources to generate reports and respond to requests
  • Performs quality check on all policies and supporting documents to make sure they are error free
  • Provides support and technical assistance to the ECE student lab
  • Assist Medical Service employees and trainees in these Sections with telephone, smartphone, or pager issues or requests
  • Generates and maintains data and information on Endocrinology/Metabolism and Nephrology workload
Education Education
Bachelor’s Degree in Tact
Bachelor’s Degree in Tact
Northeastern University
Bachelor’s Degree in Tact
Skills Skills
  • Ability to gather, compile and analyze data for various aspects of assigned program or project areas
  • Skill Budget/Timekeeping/Accountability
  • Knowledge of Regulations
  • Knowledge of medical terminology due to the technical nature of language utilized by clinicians
  • Knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process
  • Knowledge of the technical health care process as it relates to access to care
  • Knowledge of medical terminology
  • Ability to communicate in person and in writing with a wide variety of people of various backgrounds and understandings
  • Determining health care eligibility for Veteran patients
  • Coordinating meetings
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1

Program Support Assistant Resume Examples & Samples

  • Comprehensive and thorough working knowledge of the programs, goals, priorities, policies and administrative procedures of the organizational entity to which assigned, and skill in applying this knowledge in completing assignments and/or administrative program support operations
  • Ability to multitask, great organizational and customer service skills, and possess great customer service skills
  • Ability to communicate effectively, orally and in writing in order to advise and assist employees in completing any required reports or documents and/or issuing any general clerical/administrative procedures for the agency
  • Knowledge of English grammar, spelling and punctuation, and the required correspondence formats to ensure accuracy and adherence to established requirements before being distributed by supervisor
  • Proficient use of personal computer and Microsoft Office Suite (Word, Excel, Access and Outlook)
2

Youth Alcohol Use Program Support Assistant Resume Examples & Samples

  • Support the Coordinator in the requirements of the Drug free grant
  • Assist with the organizing the coalition meetings, including planning, agenda development, and communication activities
  • Assist with tracking grant requirements, such as evaluation requirements
  • Attend trainings, as required and assist with trainings for community and coalition members, as needed
  • Provide community outreach and educational sessions, as directed
  • High School Diploma required
  • Associates Degree or Bachelor’s degree preferred
  • Grant related work preferred
  • Strong Computer skills; Organizational skills; Excellent oral & written skills
  • Able to meet ADA requirements
3

Program Support Assistant Resume Examples & Samples

  • Knowledge of, or familiarity with, the Contracting and Procurement Division’s mission, functions, programs, policies, regulations and procedures to perform assignments
  • Working knowledge of English grammar, punctuation, spelling, style and required formats, sufficient to perform duties
  • Ability to communicate, effectively orally and in writing to present information as well as the ability to analyze facts, draw conclusions, and recommend alternative course(s) of action as appropriate
  • Knowledge of, and proficient in the basic use of operating a personal computer (PC), utilizing Microsoft Word, Excel, Access, PowerPoint, and a willingness to learn new technology associated with assigned work tasks
4

Program Support Assistant Resume Examples & Samples

  • Considerable travel may be required in domestic program situations
  • Experience as an office manager planning, directing, organizing, coordinating and performing work in all administrative areas
  • Initiating, reviewing, and processing personnel documents for hiring, changes in work schedule, promotions, etc
  • Creating procurement documents and submitting them for approval. Ordering and purchasing equipment and supplies for the office and maintaining an inventory of property
  • Experience with travel regulations, policies and procedures in order to disseminate information and provide training
  • You are qualifying for this position based on a combination of experience and education
  • Processes a wide variety of transactions subject to different sets of rules and regulations
  • Performs a segment of the evaluative work of an administrative function; identifies issues or problems and seeks alternative solutions consistent with applicable regulations
  • The employee is regarded as an expert source of information on processing transactions; completed work is reviewed for conformance with policy and regulatory requirements; numerous and varied guidelines are adapted and applied
5

Program Support Assistant Resume Examples & Samples

  • Performs standard and non- standard assignments involving different and unrelated processes or methods in varying sequence
  • Follows accepted practices in resolving non-recurring problems and meeting deadlines
  • Completed products are evaluated for effectiveness in meeting goals
  • Extensive guidelines in the form of instructions, manuals, and regulations are applied
  • This education must have been successfully completed and obtained from an accredited school, college, or university
6

Program Support Assistant Resume Examples & Samples

  • Travel is required approximately 10% of the time
  • Entrance on duty is contingent upon completion of a pre-employment security investigation. The position may be subject to a Public Trust background investigation at the time of appointment, and may be subject to reinvestigation every five years thereafter. A favorable adjudication of the clearance or background investigation at the time of appointment and on reinvestigations is a condition of employment
  • If you are newly hired, the documentation you present for purposes of completing the Department Homeland Security (DHS) Form I-9 on your entry-on-duty date will be verified through the DHS "E-VERIFY" system. Federal law requires the use of E-VERIFY to confirm the employment eligibility of all new hires. Under this system, the new hire is required to resolve any identified discrepancies as a condition of continued employment
7

Program Support Assistant Resume Examples & Samples

  • Understanding of programming terminology and familiarity with computer‑based procedures
  • Experience in public relations, marketing
  • Ability to establish and maintain effective working relationships with faculty, staff, students, and the general public
  • Bachelors preferred
  • Ability to work independently or with a team based on project
8

Senior Program Support Assistant Resume Examples & Samples

  • Participate in the planning and implementation of an average of 100 events annually (e.g., alumni network events, pre-game events, alumni receptions, awards dinners, Commencement, Evening of Distinction, Reunion, Homecoming, etc.)
  • Coordinate with event lead both pre-event and post-event needs including but not limited to packing event bag, creating electronic and paper attendee lists, creating post-event survey, gathering giveaways, confirming event details, event debrief
  • Organize and expedite mailing process; including invitations, follow up material for attendees (mailings range from 10-18,000 pieces)
  • Manage event registrations, ranging in size from 20 to 1100+ attendees including adding and refunding guest registrations
  • Produce customized reports for each event and prepare materials. This includes attendance reports, correspondence, nametags, information packets, signage, tickets and labels using appropriate technology
  • Manage registration table at events, including scheduling of volunteers, hourly and work study employees
  • Schedule and coordinate event space both on and off campus
  • Coordinate final attendance lists for coding
  • Oversee BSC deposits, budget transfers and financial reconciliation as it relates to event support
  • Point person for guest registrations and questions
9

Lead Program Support Assistant Resume Examples & Samples

  • Performs review of first party debts in order to ensure appropriateness of any offsets
  • Interprets medical billing entries in order to accurately respond to inquiries and requests
  • Ensure all pertinent information is gathered and input in to automated systems, in a timely and accurate manner
  • Provides customers with consistent information according to established policies and procedures
  • Provides technical leadership regarding clerical and or technical work supporting the CPAC operations
  • Provides guidance and assistance to lower graded staff regarding program requirements, policies, application of standards and guidelines
  • Responds accurately to inquiries and requests; using precise knowledge of medical records, forms and format
  • Conduct review of first party debts; provide assistance to Debt Management, Internal Revenue and Treasury Offset programs
  • Providing guidance and assistance to assistants and other staff regarding program requirements
  • Collecting, and tracking data for the preparation of statistical, financial and administrative reports on an ad-hoc or recurring basis
  • Utilizes automated databases to include Microsoft Word, Excel and Power Point
  • Provides patient education and assistance to veterans and their families regarding program requirements
  • Makes adjustments to first party claims, link payments, processes write-offs, re-establish and suspends claims
10

Program Support Assistant Resume Examples & Samples

  • AND/OR -
  • Knowledge of inter-relationship of healthcare support functions including third party accounts management, billing, health information management, patient access, compliance, insurance and financial reporting
  • Ability to gather, compile and analyze data for various aspects of assigned program or project areas
  • Knowledge of medical terminology and coding requirement for billing purposes
  • Ability to communicate in person and in writing with a wide variety of people of various backgrounds and understandings
11

Program Support Assistant Resume Examples & Samples

  • Prepare, maintain, and update departmental and hospital policies and procedures with the assistance of managers and supervisors
  • Post daily attendance and leave information to electronic time card
  • Maintain section files of leave supporting documents for each employee
  • Track and keep supervisors informed of all employees with low leave balances
  • Schedule MOVE and Nutrition clinic appointments for individual and group classes by calling patients to determine appropriate dates and times for appointments based on Veteran preference
  • Responsible for ordering and maintaining adequate office supplies for the Nutrition and Food Services department
  • Monitor the progress of projects and special tasks to ensure that all supplies are available for project deadlines
  • Type and assemble letters and supporting documents for the section's disciplinary action
  • Responsible for all Nutrition and Food Services Personnel Employee Folders
  • Design patient education flyers. Types patient education handouts for the section and makes copies as requested
  • Must be a purchase card holder. Act as the purchase card ordering liaison for the entire Hospital in regards to food and drink purchases
  • Use word processing software and printing equipment to independently create, format, edit/modify and print letters, memoranda, flyers, menus, reports, schedules, and other documents
  • Handle incoming telephone calls and faxes to Nutrition & Food Services and relays messages appropriately
  • Direct patient calls to the appropriate staff
12

Program Support Assistant for Compensation & Pension Resume Examples & Samples

  • The incumbent independently provides a wide variety of management/program analysis and support associated with maintaining and supporting the work performed within the Service
  • Skill in using personal computers and software programs such as Microsoft Word, Excel and PowerPoint
  • Ability to communicate information and directions effectively by utilizing tact and diplomacy in interpersonal relations with patients, employees, and visitors
  • Knowledge of office equipment such as telephones, pagers, copiers, fax machines, scanners and printers
  • Knowledge of basic medical terminology
  • Ability to correctly schedule eligible patients for specific specialty clinics utilizing Appointment scheduling software
13

Program Support Assistant Resume Examples & Samples

  • May be required to travel to CBOC Facilities
  • Experience in software program applications such as electronic mail and spreadsheets, to include database creation and maintenance
  • Experience in scheduling calendar appointments, coordinating and facilitating meetings, conferences and orientations
  • Experience working in a healthcare and/or academic setting
  • Experience with Medical Center equipment inventory process, including all rules and regulations for maintaining accurate inventory and resolving/reconciling missing items
  • Experience in performing a variety of support duties and functions in such areas as office and program administration, records and files management, and property accountability
  • Maintains automated systems of program-specific data, such as those related to completion of mandatory training of sections' employees and trainees
14

Program Support Assistant Resume Examples & Samples

  • Retriving reports
  • Utilizing Microsoft Word, Excel, and Outlook
  • Preparing memorandas, letters, policies, and procedures
15

Program Support Assistant Resume Examples & Samples

  • Knowledge of patient access, compliance, financial reporting, collections and revenue programs
  • Researches and use public laws, agency regulations, practices and policies to ensure proper sequencing of revenue programs
  • Identifies clinical services for medical billing
  • Evaluates detailed analysis of coding data for first and third-party accounts
  • Establishes and maintains work relationships with Veterans and their representatives and internal staff
  • Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience
16

Program Support Assistant Resume Examples & Samples

  • Serves as the Timekeeper and assumes all the responsibilities of that element of the position, insuring posting is maintained daily and that timekeeping procedures are accurate and timely, including physicians on adjustable tour contracts
  • Coordinates the credentialing and privileging and appointment activities with the Office of the Chief, Medical Staff Office, and Human Resources, and others to ensure timely appointments and reappointments occur for staff in these Sections reporting through the Medical Service
  • Mandatory Training Support - Incumbent serves as the Endocrinology/Metabolism and Nephrology Sections Talent Management System (TMS) administrator; in that role s/he creates employee accounts and assists with user issues including log-ins, website navigation, and profile maintenance (user information), and report management
  • The incumbent is responsible for maintaining the clinic and attending schedules for physicians by notifying the clinic clerk of actions required
  • Maintains sections chiefs' calendars, communicating daily with section chiefs' (when available) regarding changes to assure optimal management of section chiefs' time and minimize conflicts
  • Monitors and assists with written and electronic communications between outside academic groups (including affiliates, professional societies, and medical journal editorial staffs) and physicians or nurses
  • Assists in scheduling and orientation of medical students, residents and fellows, coordinating with VA physicians and administrative staff of the academic affiliate
  • Assists in the preparation of reports, memoranda and correspondence related to the Nephrology and Endocrinology/Metabolism Sections
  • Creates reports, minutes, memoranda, letters, and miscellaneous office correspondence in final format
  • Creates and maintains a records inventory for the Endocrinology/Metabolism and Nephrology Sections
  • Responsible for making travel arrangements and completing and submitting necessary forms
  • Assist Medical Service employees and trainees in these Sections with telephone, smartphone, or pager issues or requests
  • Generates and maintains data and information on Endocrinology/Metabolism and Nephrology workload
  • Prepares and submits quality improvement (QI) reports in accordance with established policy and regulations on a regular (monthly) basis
  • Performs other related duties as assigned.Position Description:Program Support Assistant/PD# 0000
17

Program Support Assistant Resume Examples & Samples

  • May be required for training and/or other work related duties
  • Scheduling appointments
  • Coordinating meetings
  • Scheduling conferences
  • Establishing and maintaining an efficient filing and reference system for all files
  • Using automated data processing equipment to generate a variety of reports
  • Typing letters, memos, reports, etc. in final form
  • Processing incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication
  • Establishing priorities and setting deadlines
18

Program Support Assistant Resume Examples & Samples

  • Ability to collaborate, communicate, set priorities and organize the work in order to meet deadlines, ensuring compliance with established processes, policies and regulations
  • Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels
  • Knowledge of the technical health care process as it relates to access to care
  • Knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process
  • Knowledge of medical terminology due to the technical nature of language utilized by clinicians
19

Program Support Assistant Resume Examples & Samples

  • Manage first and third-party healthcare accounts through on-line databases, electronic email, telephone conversations, etc, as well as eligibility data
  • Evaluate detailed analysis of coding data for first and third-party accounts which requires utilizing medical terminology and coding requirements
  • Prepares and assesses billable and non-billable medical health care services, appropriateness of medical bills, and electronic submission and posting for overall program success
  • Prepares a wide variety of written products, such as reports, memoranda, correspondence, etc. as related to the healthcare revenue program
20

Program Support Assistant Resume Examples & Samples

  • Developing clinical policies as appropriate and developing methods and tools to evaluate program activities and effectiveness
  • Assisting in maintaining Standard Operating Procedures (SOP's) and training manuals
  • Serving as the organization's liaison to the purchasing/procurement office to arrange for, monitor and secure equipment, services and products
  • Preparing comprehensive budget formulation/execution reports that provides current status of the Blind Rehabilitation Service budget allocation based on spending to date as well as projected expenditures for the year
  • Monitoring, coordinating and providing information to facilitate personnel management activities and serving as the organizational liaison to the Human Resources office
  • Extracting and assembling information for the Blind Rehabilitation Service Information and Management system, conducting analysis and developing quarterly reports on demographics, prosthetics issuance, wait times and length of stay
  • Receiving, scheduling, referring, and contacting members of the staff, agency and persons outside the agency ranging from other government agencies to the general public
  • Assisting with travel arrangements for Veterans admitted and/or discharged from the Blind Rehabilitation program including Angel/Vital flight requests, and follow-up with VIST regarding 1010-EZ for non-service connected veterans
  • Managing approved applications, contact Veterans with information regarding status of application and mail approval and admissions packages
  • Administering the Universal Stakeholder Participation Questionnaire (uSPEQ) to blind rehabilitation inpatient Veterans for the purpose of measuring effectiveness on the training program and the Veterans satisfaction with their blind rehabilitation training
  • Performing a wide variety of administrative tasks associated and serving as timekeeper for Blind Rehabilitation Service
  • Knowledge of Purchase Card Program VA and VHA regulations
  • Serving as a timekeeper for a Service and knowledge of timekeeping policies and procedures
  • Gather an analyze statistical information for compiling and reporting in a timely manner
  • Utilizing office automation and software programs to generate and manage reports, spreadsheets and databases
  • Collecting demographic information and entering results into a database
  • Knowledge of medical terminology, eye conditions, medical record structure, and a wide variety of VA administrative and clinical report forms
  • Assisting with managing a budget for a Service
  • Utilizing qualitative and quantitative techniques
  • Research regulations, policies and procedures
  • Utilizing computer software programs for scheduling patient appointments and maintaining electronic medical records. (i.e., VistA, CPRS., etc...)
  • Reviewing reports and correspondence for typing, spelling, correct grammar, punctuation, capitalization and required formats
  • Maintaining files and records such as candidates files, competency folders, Veteran's application material and prosthetics follow-up data
21

Program Support Assistant Education Resume Examples & Samples

  • 467895900
  • Second– Any promotion candidate or candidate required to compete from other VA facilities
  • Third– All other status candidates
  • Résumé (Must include series, grade, step, starting and ending dates of employment, month and year, and hours worked per week, and salary information) required
  • Occupational questionnaire (if applying by fax, you must follow the instructions under the How To Apply section) required
  • If you are a current Federal employee, you must include your latest SF-50 - Notification of Personnel Action. If the most recent action is an award SF-50, do not submit it. Submit the most recent SF-50 that shows your current grade, step, and position and the date that it was effective. Sometimes, it may be necessary to submit more than one SF-50. For example, if an applicant previously held a higher grade, but has since accepted a position to a lower grade, then BOTH SF-50’s should be submitted. Please log into your eOPF account to obtain a copy of your most SF-50 (required)
  • If you are a former Federal employee, you must submit a copy of your last signed Notification of Personnel Action (SF50) as a Federal employee showing your position, title, series, grade and eligibility. Applicants who fail to submit this form will be rated INELIGIBLE (SF-50 must be in PDF format, text format will not be accepted). Note: Your SF-50 should reflect the grade and step information equivalent to or greater than the grade lower than the position you are applying to. This may not always be your most recent SF-50. You may need to submit more than one SF-50 (required if applicable)
  • To receive consideration as a Veteran you must provide legible copies of your DD-214, member 4 copy or another copy that shows all dates of service as well as character of service (honorable, general, etc.) or a statement of service signed by the commander or you will be deemed INELIGIBLE. Note: More than one DD-214 may be needed to show all dates of service
  • Performance Appraisal - This document is optional for all applicants (required if applicable)
  • Copy of transcripts (if qualifying based on education or if there is a basic education requirement for the position)
  • Military Spouses must submit: Marriage Certificate. Copy of the sponsor's permanent change of station orders showing you as an authorized dependent or when the veteran is unemployed and is rated by appropriate military or Department of Veterans Affairs authorities to be 100 percent disabled and/or unemployable. Statement that spouse preference is requested for this vacancy and has not previously been used to obtain a position in the commuting area (required if applicable)
  • If you are claiming ICTAP or CTAP you must submit documentation at the time of application. (required)
  • If you are applying under Schedule A hiring authority you must submit you documentation at the time of application. (required)
22

Program Support Assistant Resume Examples & Samples

  • Ability to research, interpret and apply policies, laws, and regulations as they apply to a wide range of administrative and budgetary issues
  • Ability to independently organize work, set priorities, and complete assignments within established time frames
  • Knowledge in utilizing standard office equipment and computer software (for example, Microsoft Word and Excel)
  • Ability to communicate effectively orally to include the ability to deal tactfully with controversial or sensitive issues and situations
23

Program Support Assistant Oa Resume Examples & Samples

  • 468031700
  • Maintaining office records and compiling information for reports
  • Supporting the administration or operation of the programs of an organizational unit
  • Résumé: Your resume must have the following information for each position you have held: job title, duties, dates of employment including month and year (start/end dates), and full time or part-time status with the number of hours worked each week
  • Responses to the Occupational Questionnaire
  • Copy of most recent SF-50 that shows your current title, series, grade, step salary and tenure; if applicable. (Note: If you are applying for a higher grade you must provide an SF50 or other documentation that shows you have previously met the time-in-grade requirements for the higher grade.)
  • DD-214: If you are applying as a veteran you must submit a copy of your latest DD 214 that shows your character of service (i.e., Honorable, Under Honorable Conditions)
  • SF-15 & supporting documents: If you are applying as a veteran and claiming 10-point veterans’ preference, in addition to your DD 214, you must submit an SF-15, application for 10-Point Veteran Preference along with the required supporting documentation
24

Program Support Assistant Student Trainee Resume Examples & Samples

  • Reviewing all new incoming physician resident and fellow's VA applications for completeness and accuracy
  • Answering questions concerning policies and procedures related to Trainee Qualification Credentialing Verification Letter (TQCVL)
  • Monitoring and controlling TQCVLs
  • Maintaining the correspondence control system which monitors the receipt and distribution of TQCVLs and affiliation agreements
  • Following-up to ensure observance of deadlines
  • Reviewing training requests for completeness and eligibility
  • Bachelor of Science in Education
  • Experience working in a hospital/medical office setting
  • Click the Submit My Answers button to submit your application package
  • Knowledge of a body of standardized rules, procedures or operations requiring considerable training and experience to perform the full range of standard clerical assignments
  • Ability to resolve recurring problems
  • 30% Compensable Disability Preference (CPS)/Compensable Disability Preference (CP) Eligibles
  • Disability Preference (XP) Eligibles
  • Tentative Preference (TP) Eligibles
  • Sole Survivorship Preference (SSP) Eligibles
  • Non Preference (NV) Eligibles
  • Resume (when listing previous employment please include month and year)
  • Responses to the Occupational Questionnaire (If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible)
  • Copy of transcripts showing GPA, or evidence of acceptance into a accredited program
  • Upcoming class schedule
  • If prior military service, include all copies of your DD-214 or proof of service as well as proof of disability, if applicable
25

Program Support Assistant, GS Resume Examples & Samples

  • Experience working in a telephone customer service call center where the applicant provided outstanding customer service by telephone responding to the caller's concerns/questions; received callers and routed them to an appropriate department for resolution; or provided guidance on a process/procedure by telephone to a caller
  • Experience providing reception functions for an office workplace or multiple employees
  • Working experience which equipped the candidate with opportunities to develop outstanding verbal communication and customer service skills
26

Program Support Assistant Resume Examples & Samples

  • Serving as the Education Office liaison to medical center support staff
  • Inputting data concerning incoming and outgoing TQCVLs and Affiliation Agreements
  • Must be a student that is accepted for enrollment or enrolled and seeking a degree diploma, certificate, etc. in a qualifying educational institution, on a full or half-time basis (as defined by the institution in which the student is enrolled). A copy of an official transcript must be submitted with your application to verify your qualifications
  • At the time of appointment and upon request, students must demonstrate an overall Grade-Point Average (G.P.A.) of 2.0 or above on a 4.0 scale as recorded on the official transcript. Transcripts must be submitted
27

Program Support Assistant Resume Examples & Samples

  • Verifying eligibility/entitlement for healthcare benefits for all applicants
  • Using various methods including income assessments, military discharge documents, computer hospital inquiry (HINQ), Veterans Information Solutions (VIS). or by other means
  • Communication with VA Regional Office or VA Records Processing Centers
  • Advises Veterans of their eligibility for VA Health care including whether they are eligible or not
  • Enters data into Vista
  • Reviews reports, record, and statistical computations for accuracy and propriety
  • Reviews the Incomplete Encounter Management Module (IEMM) report in order to clean up any discrepancies in administrative date that would prevent the transmission of encounters
  • Reviews, verifies, and analyses date submitted for consistency with financial and program objectives and adherence to VA directives
  • Proficient with the the Veterans Health Information & Technology Architecture (VistA) System and its different facets applicable to the eligibility processes
  • Knowledge of varied functions of computer spreadsheets, database computer applications etc. to produce and maintain a wide variety of documents
28

Program Support Assistant Resume Examples & Samples

  • The incumbent will be required to maintain a schedule of bed availability so as to maximize the bed utilization to include cancellations and re-books. The Fisher House has 21 rooms with a capacity of 42 guests, Courtesy Quarters 21 room with a capacity of 35 guests and the Off-Site Lodging 30 rooms with the capacity of 60 guests. The demand for beds is very high and requires the incumbent to monitor admissions and discharges closely to ensure accurate and effective bed utilization. Incumbent will ensure consults/referrals are answered using established criteria and guidelines. Incumbent will assist with managing the proper and timely placement and processing of lodging guests using the VistA and CPRS systems
  • The incumbent is responsible for maintaining data for the program to include occupancy, referral sources and the responsible referring clinician for all three components. This is a computer generated database that they must track. The incumbent also ensure eligibility of veterans seeking lodging at VA expense and maintain the electronic hotel lodger logs, track, trend, and respond to procedural discrepancies to ensure continuous program improvement
  • The incumbent is responsible for contacting future guests by phone or mail to provide reservation reminders as well as sending notification of missed reservations
  • The incumbent maintains contact with other VA program assistants/clerks and other key personnel throughout the MEDVAMC in order to stay knowledgeable of changes and to resolve delays and communication difficulties for the guests of Fisher House
  • The incumbent resolves day-to-day problems relating to the program and keeps the Fisher House Manager informed of situations that cannot be easily resolved or that may have an impact on safety of the guests or be beyond the immediate scope of the program. Incumbent may interact with staff from the Director's Office, Chief of Staff's Office, Quality Management, Social Work Service Executive, Facilities Management and Consumer Affairs etc. in order to resolve problems
  • The incumbent may be asked to conduct in-service trainings for other Care/Service Lines regarding the purpose, criteria, and referral process for the program. This may also include mailing out information to guests and providers
  • The incumbent will train other appropriate staff in the duties and functioning of this position. This is to provide back-up for planned and unplanned absences
  • The incumbent is responsible for coordinating information/events with the professional staff within the program and with those from referring services on administrative matters
  • The incumbent will assist with overseeing projects assigned to Fisher House volunteers as directed by the Fisher House Manager
  • The incumbent coordinates and maintains the off-site lodging billing process including the input of 2237s. Maintains budget control records and assures that funds are used in accordance with the operating budgetary procedures. The incumbent will perform other duties as assigned and required by the Fisher House Manager
29

Program Support Assistant Resume Examples & Samples

  • Prepare insurance policies, invoices, form letters, binders and endorsements from resource information provided by Carriers, Clients and Internal Associates
  • Issues certificates of insurance on behalf of the client
  • Assists customers over the phone and via email with their insurance needs
  • Performs quality check on all policies and supporting documents to make sure they are error free
  • Performs various clerical duties in accordance with specific and detailed departmental instructions for a paperless environment
  • Rates and calculates premiums and determines payment plans for the client
  • Follow E&S guidelines by providing proper documentation for all submissions on the spreadsheet
  • Receive and return calls to customers pertaining to the programs handled by the team
  • Quality checks the E&S spreadsheet per current procedures in place
  • Makes positive contribution to customer satisfaction and constantly strives to improve service to the customer
  • Communicates in a positive manner to internal associates in order to resolve issues in order to produce an error free product for the client
  • Protect the confidentiality of information learned and shred documents when needed
  • May assist other departments on special projects as directed by Team Lead/Manager
  • May perform back-up to switchboard
  • Performs other work related duties as assigned
  • High school diploma or equivalent education and/or experience
  • Typing speed of at least 45 wpm
  • Phone experience a must
  • Solid aptitude for mathematical proficiency and attention to detail
  • Strong current knowledge of Microsoft Word products, i.e. Word, Outlook and Excel
  • Organizational and time management skills to prioritize heavy workloads to meet time sensitive deadlines
  • Ability to perform multiple tasks simultaneously with ability to respond and refocus quickly
  • Must be a great team player
  • Ability to compose letters and indicate specific detailed information be conveyed to the client for clarification
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Program Support Assistant Oa Resume Examples & Samples

  • 1) Knowledge of administrate support functions for non recurring, recurring, technical and program activities
  • 2) Skill in creating and preparing reports, spreadsheets, graphs, charts, and various documents
  • 3) Ability to gather, file, and assemble materials and correspondence and maintain a records management system
  • 4) Knowledge of office operations, supplies, technology and equipment
  • 5) Ability to communicate effectively in both oral and written form to a variety of administrative and clinical staff within the facility in addition to a variety of external organizational stakeholders
  • 6) Knowledge of the basic objectives and policies governing various management or program operations
  • Resume: Resume or CV must include the vacancy announcement number, GF-17-EAB-1955230-BU, position title, grade, how to contact you, descriptions of jobs held including the name and address of employer, job title, description of duties, beginning and ending date, (month and year) of employment, and average hours worked per week. (Required)
  • Eligibility Documentation: Current Federal Employees must submit their latest non-award SF-50 (Notification of Personnel Action). The SF-50 must contain occupation and pay/grade data. "Awards" or "Incentive" SF-50s do not contain the required information and will not be considered valid documentation to verify status eligibility. (Required)
  • Occupational Questionnaire. View Occupational Questionnaire: Responses to questionnaire (either on-line submission or by 1203FX form if submitting your application by fax). (Required)
31

Program Support Assistant Resume Examples & Samples

  • Demonstrated knowledge of VA Revenue programs, goals, and timing of events that impact revenue
  • Ability to verify /ensure a full range of healthcare support functions and operations such as accounts receivables, billing, medical information management, patient access, compliance, insurance and financial reporting
  • Skill verifying requirements for pre-admission certification imposed by third party payers
  • Demonstrated knowledge of medical Terminology and familiarity with coding requirements
  • Consistently communicates and treats customers (Veterans, their representatives, visitors and all VA Staff in a courteous, tactful and respectful manner while providing customer service
  • Enters data into automated systems
  • Ability to plan, organize and carry out assignments independently
  • 1) Experience in the inter-relationship of healthcare revenue support functions and operations e.g. third-party accounts management, billing, health information management, patient access compliance, insurance, and financial reporting
  • 2) Experience gathering, compiling, and analyzing data for various aspects of an assigned program or project areas
  • 3) Experience with medical terminology and medical coding in a healthcare revenue or medical office setting
  • 4) Proficiency in presenting information orally and in writing, in a clear and concise manner to a diverse audience of varying backgrounds
  • Résumé- must reflect current employment status
  • Responses to the online occupational questionnaire
  • Copy of your transcript if you are using education to qualify
  • SF50 (if current Federal employee). This MUST reflect your current occupational series, grade and step
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Program Support Assistant Pulmonary Resume Examples & Samples

  • Knowledge of the organizational structure, policies and procedures of SFVAHCS and Veterans Health Administration
  • Knowledge of the duties, priorities, commitments, policies, and program goals sufficient to perform assignments that may affect Medical Service
  • Knowledge of Departmental procedures, policies, priorities, program goals, organization and
  • Knowledge of the major issues, program goals and objectives, work processes, and administrative operations of the organization
  • Knowledge to coordinate the work of Medical Service and any of its Sections with other offices and recognizes the need for such coordination in various circumstances
  • Knowledge of the theory and principles of management and organization including administrative practices and procedures common to health care organizations
  • Ability to independently establish priorities to complete special assignments, prioritize recurrent reports and day-to-day activities, and working in unforeseen crises and urgencies into the prioritization
  • To begin, click to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire
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Program Support Assistant Resume Examples & Samples

  • Assists with budgetary analysis to formulate, revise, and determine fund requirements and maintenance of an annual budget
  • Completes action items or suspense items
  • Completes audits
  • Performs regular reconciliation of claims
  • Screens calls, visitors, and patients personally taking care of routine matters
34

Program Support Assistant Resume Examples & Samples

  • SF50 (Current and prior Federal employees)
  • Cover Letter
  • OF-306
  • SF-15
  • Transcripts
35

Program Support Assistant, GS Resume Examples & Samples

  • Up to 10% of Domestic travel may be required
  • Performing general and administrative support in administering or performing work consisting of applying regulations applicable to processing time and attendance and travel vouchers utilizing automated programs
  • Resolving and coordinating facility issues for maintenance, facility access, and safety
  • Advising on procurement and budget support using government purchase card and purchase requisitions according to federal procurement regulations
  • Monitoring and maintaining budget systems required to support program operations
  • Performing property inventory control involving receiving and disposing of property and conducting and reconciling physical property
36

Program Support Assistant Resume Examples & Samples

  • Serving as Branch Chief’s designated clerical assistant and branch point of contact for administrative functions
  • Assisting branch with collecting/evaluating/reporting on data and information
  • Serving as branch timekeeper while maintaining records of leave/attendance. Performs the necessary audits when required
  • Providing written and verbal information in response to inquiries from the division/regional employees, FEMA Headquarters, States and/or other Federal, local or private sector entities
  • Substituting for the division’s Program Support Assistant and other Program Support Assistants in the division as required
  • 10% domestic travel may be required
37

Program Support Assistant Resume Examples & Samples

  • Provides secretarial and clerical support to the unit
  • Maintain confidential information
  • Be the first line of contact between the ECCE department and general public to answer general inquiries about the types of credentials
  • Conducts comprehensive clerical research using a variety of resources to generate reports and respond to requests
  • Maintain filing and record-keeping systems. (Performed by all incumbents)
  • Copies and distributes documents and other materials. (Performed by some incumbents)
  • Provides support and technical assistance to the ECE student lab
  • Performs other duties as assigned in the fulfillment of the needs, philosophy, and purpose of Gwinnett Technical College
38

Program Support Assistant Resume Examples & Samples

  • Business Travel Up to 5%
  • Knowledge of Regulations
  • Skill in workload management
  • Skill in Writing
  • Skill in Office Automation
  • Skill Budget/Timekeeping/Accountability
39

Program Support Assistant Resume Examples & Samples

  • Provides office operations, administrative support to ACOS/AC, and all clinical staff, consultants, and students as needed
  • Assists in the administration and coordination of all the clinical program aspects of the ACOS/AC, including, but not limited to, policy development, coordination of reports, action items, and performance improvement activities
  • Maintains records/logs involving collection, compilation, and/or tracking of data and statistical information in support of the organization's program operations and performance improvement initiates to promote the VA mission
  • Serves as a Patient Advocate Liaison (PAL) for Veterans, their families and other contacts. He/she must be capable of analyzing situations immediately and determining future course of actions to resolve complaints
  • Interacts with a wide variety of staff, patients, customers demonstrating sensitivity to and an understanding of their needs by taking ownership of the problem and adopting the customer's needs as their own
  • Your Resume. This must include information including
  • Online Assessment Questionnaire (Occupational Questionnaire). Click "" and follow the prompts to complete this questionnaire. (If you are unable to complete this online see "How to apply section – If you cannot " of this job announcement)
  • If you are a current permanent employee from another VA: You must submit a copy of your most recent signed Notification of Personnel Action (SF50) indicating: your position, title, series, grade and eligibility. Applicants who fail to submit this form will be rated INELIGIBLE (this must be in PDF format; text format will not be accepted)
40

Program Support Assistant Oa Resume Examples & Samples

  • Collecting, compiling and/or tracking statistical information
  • Preparing complex data/reports related to the administrative, clinical, and technical aspects of the programs assigned
  • Maintains, reconciles and verifies the quality assurance of reports for the service line and performs duties related to the maintaining, tracking and trending data
  • Manages the inventory system for keys and other items as required
  • Acquires, monitors and evaluates data as needed for service line reports
  • Answers questions and recommends adjustments concerning policies and procedures related to property management Services
  • Assists in clinical profile creation, modification, renewal and oversight
41

Program Support Assistant Telehealth Resume Examples & Samples

  • A current resume or any other written format may be submitted provided it contains all of the information in the USAJobs resume format. Provide beginning and ending dates (MM/YY) of employment, the average number of hours worked per week, and a description of the duties for each position listed on your resume. If you performed more than one position title, please indicate the percentage of time you spent performing each title's duties
  • Responses to the questionnaire
  • All current VA Employees: "Notification of Personnel Action" (SF-50's) documenting permanent status (career or career-conditional), promotion action to the highest grade held in the federal government, and if applicable, your separation SF-50
  • Optional: Your most recent Performance Appraisal if directly related to the position for which you are applying