Technical Support Assistant Resume Samples

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TJ
T Johns
Titus
Johns
1731 O'Hara Ville
Dallas
TX
+1 (555) 462 1267
1731 O'Hara Ville
Dallas
TX
Phone
p +1 (555) 462 1267
Experience Experience
06/2014 present
Los Angeles, CA
Reinsurance Technical Support Assistant
Los Angeles, CA
Reinsurance Technical Support Assistant
06/2014 present
Los Angeles, CA
Reinsurance Technical Support Assistant
06/2014 present
  • Provide assistance with training for Technical Assistants
  • Advise management about client issues or trends through clear and concise communication
  • Perform other job-related duties as assigned
  • Interface with Specialties (ie INSTRAT) to provide client data to be used for modeling, as necessary
  • May supervise staff with responsibility for ongoing performance
  • Prepare special exhibits for submission or renewal presentations
  • Track placement status of broker's renewal business. Follow-up with markets as necessary
10/2010 01/2014
Dallas, TX
Ld Technical Support Assistant
Dallas, TX
Ld Technical Support Assistant
10/2010 01/2014
Dallas, TX
Ld Technical Support Assistant
10/2010 01/2014
  • To provide a consistent level of service ensuring workload is distributed amongst the team thereby fulfilling customer expectations
  • Logging of all calls, management reporting, root cause of technical calls
  • Manager with the highest levels of technical service
  • Proactively develop own technical expertise within the Fire sector
  • Accurately log/update enquiry data/resolutions for subsequent retrieval to provide regular statistical information
  • Interface and develop relationships with both external customers and across the business
  • Complete assignments directed by the divisional manager
11/2003 08/2010
Detroit, MI
Technical Support Assistant
Detroit, MI
Technical Support Assistant
11/2003 08/2010
Detroit, MI
Technical Support Assistant
11/2003 08/2010
  • Teamwork in your area and with other areas such as MKT, Supply, Finance, Development, etc
  • Provide technical assistance to the WK SC Engineering team on modification standards, component part numbers, and support equipment
  • Establish and develop relationships with advisers and exporters or industries of influence
  • Effective communication to the customer development team of any customer facing changes or updates to our products
  • Principal Networks & Contact Links
  • Provide reports (KPI’s)
  • Developing and maintaining technical Knowledge Base content
Education Education
Bachelor’s Degree in Computer
Bachelor’s Degree in Computer
Belmont University
Bachelor’s Degree in Computer
Skills Skills
  • Knowledge or ability to quickly acquire knowledge of basic insurance/reinsurance concepts and terms
  • Strong organizational skills and the ability to pay attention to detail and multi-task
  • Strong Customer Service skills – ability to quickly gain customers trust and confidence
  • Excellent interpersonal skills, along with the ability to effectively interact with other students, faculty and staff
  • Strong Planning and organizational skills with the ability to multi-task
  • Able to perform basic troubleshooting and maintenance on equipment used to destroy media
  • Ability to create and provide reports of measurable items
  • Excellent communication skills and the ability to communicate at all levels using a variety of methods / tools
  • Basic Knowledge of computers, electric & electronic concepts and devices
  • Good knowledge on Excel
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1

Technical Support Assistant Resume Examples & Samples

  • Outstanding customer service on the company’s range of products
  • Technical support to all stakeholders, with the ability to effectively collaborate with our Technical experts on any complex issues
  • Collaboration with publishers and product managers in maintaining your product knowledge
  • Comprehensive coordination with the developers, IT and our customers in managing the ticket priorities and fix expectations through to completion
  • Efficient recording of customer information into our technical ticket applications and CRM
  • Provide weekly reports on overall progress of our ticketing system to the team
  • Effective communication to the customer development team of any customer facing changes or updates to our products
  • Content Creation and online publication of product related support articles
2

Technical Support Assistant Resume Examples & Samples

  • NITEC or Diploma holder in Electronics, Electrical & Instrumentation or related technical certification
  • Proactive approach to adapt to new technologies and problem solving
  • Self-motivated and ability to work independently
  • Positive working attitude, effective written and communication skills
  • Good technical learning aptitude and customer service skills
  • No experience is welcome, training will be provided
3

Lead Technical Support Assistant Resume Examples & Samples

  • IT&C certifications or trainings (networking – CCNA, IT hardware, etc)
  • Call center - Technical support
  • Communication trainings
4

Graduate Technical Support Assistant Resume Examples & Samples

  • Running and improving our customer facing services
  • Ensure high availability of Linux systems
  • Improve and maintain monitoring of platforms and services
  • Capacity planning of Linux systems
  • Helping to improve the resilience and availability of the live systems
  • Assisting with the rollout of new servers and services
  • Identify potential bottlenecks in our Linux systems and helping to remove them
  • Suggest improvements to the systems, and help to implement
  • Third line support and maintenance of Linux systems
  • The Job holder will need to be able to identify and rectify faults and conduct basic troubleshooting
5

Technical Support Assistant Resume Examples & Samples

  • Knowledge of electronic (Desirable)
  • Experience with in a Technical Support role
  • Knowledge of Fire systems or alarm systems (experience advantageous)
  • Great communication skills. English written and Oral
  • Strong team player that is capable of working independently
6

Technical Support Assistant Resume Examples & Samples

  • Computing Systems technical background
  • Intrusion, fire ,video, access desirable
  • Inbound calls from U.S. y Latinamerica
  • Electronics Industry experience desirable
  • Problem solving abilities/solutions oriented mind set
  • 1-2 years Experience
  • Spanish & English proficient
7

Technical Support Assistant Resume Examples & Samples

  • Ability to schedule and track all incoming shipments
  • Experience working around loud equipment
  • Able to effectively communicate
  • Can follow processes provided in provided time frame
  • Comfortable reporting outages that could affect the overall mission
  • Able to perform basic troubleshooting and maintenance on equipment used to destroy media
  • When required, recommend additional hardware, software or application to enhance the destruction process
  • Ability to create and provide reports of measurable items
8

Technical Support Assistant Resume Examples & Samples

  • Coverage of Technical Support Helpdesk (Phones, mail, email, live-chat, social media coverage and web support) for the specific product portfolio http://getconnected.honeywell.com/en/ ; http://www.honeywelluk.com/products/
  • Work Experience
  • Experience with Knowledge Management best practices
  • Technical Skills & Specific Knowledge Required
  • Gets results
9

Ld Technical Support Assistant Resume Examples & Samples

  • To respond directly to technical enquiries from Honeywell customer-base of professional installers and merchants, ensuring they are dealt with promptly and efficiently. Prioritise between telephone calls and e-mails enquiries
  • To provide a consistent level of service ensuring workload is distributed amongst the team thereby fulfilling customer expectations
  • Become the internal team escalation point for an identified product group
  • Where necessary, support Sales Engineering with on-site customer visits across the UK to resolve escalated technical issues
  • Accurately log/update enquiry data/resolutions for subsequent retrieval to provide regular statistical information
  • Interface and develop relationships with both external customers and across the business
  • To regularly ensure databases are suitably updated and modified to include latest product information and impart this knowledge to further assist the team’s ability to rapidly close site or product related issues
  • Participate and contribute to team meetings and other company events across the organisation
  • To maintain an awareness of all emerging products that impact on Technical Supports capability to support and maximise business opportunities both now and in the future
  • To engage in and agree to own various functions and tasks associated with specific products, processes or projects as defined by periodical objective setting
  • Exercise willingness to receive necessary training on new product and services you would be expected to support
  • Impart skills and experience to other team members to assist with their present and future career progression
  • Qualifications and experience in heating and boiler installations in the field essential
  • Preferably experience in a technical support environment
  • Customer management skills – working with consumers and technical installers/merchants
  • Good level of knowledge of Microsoft Excel, Outlook and Word
10

Technical Support Assistant Resume Examples & Samples

  • Primary point of contact for all WK SC customer enquiries
  • Maintain and monitor the WK SC Help Desk system
  • Update the WK Technical Query Database, as required
  • Retain and enhance WK SC customer relationships
  • Provide technical assistance to the WK SC Engineering team on modification standards, component part numbers, and support equipment
  • Ensure that all WK SC Database fault investigation actions are recorded in a timely manner ensuring all stakeholders/owners are informed
  • Generate the monthly Watch Keeper Support contract (SC) internal and external CLS progress report
  • Provide technical query data and analysis information, on request, to support the DRACAS process
  • Support Project Management (as required) at Customer progress reviews and Management Reviews
  • Attend and support Team Meetings
11

Technical Support Assistant Resume Examples & Samples

  • 1-3 years in a corporate environment strongly preferred; related experience in insurance/reinsurance industry a plus
  • Knowledge or ability to quickly acquire knowledge of basic insurance/reinsurance concepts and terms
  • Strong interpersonal skills for establishing and maintaining good internal relationships and interactions with brokers, clients and reinsurers
  • Strong verbal and writing skills for internal and external communications with brokers, clients, reinsurers, GC colleagues at various levels
  • Strong ability to prioritize workload according to volume, urgency, etc
  • Good problem-solving skills to identify problems and to begin to formulate resolutions and recognize when to escalate to manager
  • Bachelor’s Degree and applicable experience preferred
  • 5-7 years related experience in insurance/reinsurance industry
  • Knowledge of insurance/reinsurance concepts and terms for developing submissions, reviewing contract wordings
  • Strong knowledge and understanding of insurance/reinsurance accounting and claims handling
  • Strong verbal and writing skills for internal and external communications with clients, reinsurers, GC colleagues at various levels
  • Strong ability to work independently
12

Reinsurance Technical Support Assistant Resume Examples & Samples

  • Prepare, track and monitor receipt of all placement slips and covernotes in accordance with initial marketing and final terms
  • Review client data submitted during the placement/renewal process for accuracy and consistency
  • Coordinate the research, processing and resolution of difficult and complex client issues (i.e. accounting, claims, contract wording and billings) including follow up and final resolution and provide information to brokers, as necessary
  • Interface with Specialties (ie INSTRAT) to provide client data to be used for modeling, as necessary
  • Obtain properly signed placement slips and/or master certificates or certificates of reinsurance from markets and aggressively pursue until received
  • Review policies, placement slips, cover notes and certificates of reinsurance to ensure they are consistent and accurately reflect binding agreement, or terms negotiated on behalf of clients and reinsurers
  • Prepare special exhibits for submission or renewal presentations
  • Advise management about client issues or trends through clear and concise communication
  • Input all initial information into Guy Carpenter Product Suite system and maintain current information
  • Track placement status of broker's renewal business. Follow-up with markets as necessary
  • Provide the broker with prospecting assistance including researching financial statements, product lines, geographic exposures, and current reinsurance program information using available resources (A.M. Best’s, Intranet, Internet, etc.) as required
  • Handle and resolve complex account issues in a timely manner
  • Document all communication in accordance with GC Professional Standards guidelines minimizing the potential for errors and omissions
  • Communicate with client and market during the placement process including the initial request for renewal information, placement process updates and final binding of the reinsurance program
  • As business needs dictate, work on special projects, attend seminars, workshops and sales conferences and conventions, assist in arranging audits or other visits
  • In the absence of the Broker (or by request) act as a liaison with underwriters/reinsurers through phone calls, email, facsimile, and phone submissions
  • Provide assistance with training for Technical Assistants
  • May supervise staff with responsibility for ongoing performance
  • Attend internal and external client service meetings and coordinate audits, as necessary
  • Attend visiting reinsurer meetings, lunches or dinners, as available
  • Perform other job-related duties as assigned
  • Associate’s Degree and applicable experience preferred
  • Advanced knowledge of insurance/reinsurance concepts and coverage terms for developing submissions, preparing placement slips and cover notes and drafting or amending new and existing contracts
  • Strong interpersonal skills for establishing and maintaining good client, reinsurer and internal relationships
  • Strong verbal and writing skills for internal and external communications with clients, markets and GC colleagues at various levels
  • Advanced problem-solving skills to identify problems and work out independent resolutions or escalate to the Broker
13

Technical Support Assistant Resume Examples & Samples

  • Provide technology assistance to faculty and Staff
  • Updating Faculty and Staff workstations with software patches and updates
  • Installing and maintaining peripherals such as printers and scanners
  • Support for A/V equipment including troubleshooting and setups
  • Troubleshoot software and hardware problems on Faculty and Staff equipment
  • Provide support for updating websites
14

Technical Support Assistant Resume Examples & Samples

  • Design, development, project management and technical support of all product grouping new products
  • Proficient with MS office applications, Word, Excel, Outlook
  • A qualification in Engineering or 2 years’ experience of working in an engineering company
15

Ld Technical Support Assistant Resume Examples & Samples

  • To have an technical understanding of Fire products and standards
  • Logging of all calls, management reporting, root cause of technical calls
  • Creative thinking in ways to reach technical excellence, and increase revenue, identify new selling opportunities
  • To provide customers, prospects, Sales Teams and Customer and Technical Support
  • Manager with the highest levels of technical service
  • Work proactively to meet all KPI’s
  • Complete assignments directed by the divisional manager
  • Continually maintain good market and product awareness
  • Identification and flagging on trends in problems / technical calls
  • Proactive identification of customers with training needs
  • Promote a positive team approach covering other Team Members, be active in a culture of a ‘Can do’ approach
  • Taking ownership of problems and seek corrective actions
  • Proactively develop own technical expertise within the Fire sector
  • Be aware of all company policies and procedures as appertaining to the fire department
  • Maintain all records and files on a regular basis
  • To carry out any other duties which may reasonably be expected by the Company
  • Experience and knowledge of UK fire standards is required
  • Installation, commission, and design experience is highly advantageous
  • Patience – you will need to be able to work with customers patiently to resolve their fire queries
  • Ownership skills – you will need to be able to take ownership of incoming queries, and ensure these are managed end to end
  • Customer service excellence motivated
  • SAP experience would be desirable but not essential
  • Knowledge of salesforce would be advantageous, again not essential
16

Technical Support Assistant Resume Examples & Samples

  • 2-3 years related experience in insurance/reinsurance industry
  • Strong computer skills. Proficient in Microsoft Products and Lotus Notes
  • Strong knowledge and understanding of Insurance/Reinsurance Accounting and Claims handling
17

Technical Support Assistant Resume Examples & Samples

  • Warehouse Administration support
  • Dealing with warehouse customers to answer queries and complaints
  • Preparing and controlling routes paperwork for warehouse
  • Preparing Warehouse reports for day to day operations
  • Provide reports (KPI’s)
  • Adherence to Company and legislative Health and Safety requirements in all work processes
  • Engaging and adopting HOS principles (Lean and Six Sigma)
  • Picking and Packing customer orders to specification
  • Any other reasonable requirements as determined by the Operations Supervisor in accordance with the level of responsibility of the role
  • Ability to work successfully as part of a team and on own initiative
  • Experience and Competence with SAP
  • An advanced Qualification in Microsoft Excel is desirable
  • Experience of the different warehouse processes would be advantageous but is not essential
  • Experience of Working in an Administrative role is desirable
  • Self-motivated, proactive and driven
  • Excellent communication skills and the ability to communicate at all levels using a variety of methods / tools
  • To work with colleagues as part of a team to achieve individual and Company objectives
18

Lead Technical Support Assistant Resume Examples & Samples

  • Minimum High school with Technical degree/ Preferable technical (electronics) bachelor´s degree
  • Experience in technical roles (a background in specialized technical support centers would be preferred)
  • Good technical understanding (electrical, PC, internet, video/photo) of the supported products, their functions and practical purposes
  • Soft skills (very good communication skills, negotiation, professional attitude, very good interpersonal relationships skills, patience)
  • Ability to communicate at a technical level
  • High analytical skills, problem solving attitude
  • Very good knowledge of English and German (C1 level at least)
19

Technical Support Assistant Resume Examples & Samples

  • Qualifications - Engineering (preferred) /science graduate with at least one year relevant experience
  • At least 1 year of relevant product and/or customer service experience
  • Good knowledge on Excel
20

Technical Support Assistant Iv-prince George Resume Examples & Samples

  • Strong Computer Skills
  • Technical knowledge of Computer Aided Drafting
  • Basic understanding of civil structures
  • Able to follow processes and associated workflows
  • An understanding of accounting procedures
  • A basic knowledge of SAP would be beneficial
  • A basic knowledge of databases entry
  • Able to work with Microsoft Office software applications
  • To review and maintain technical drawings, create a build of materials
  • Create billing letters within established procedures, standards and practices
  • To provide assistance to others related to technical records and related processes
  • Receive and respond to third party requested within prescribed time frames
21

Lead Technical Support Assistant Resume Examples & Samples

  • Strong technical background and knowledge (computers / IT&C, networking/internet, audio/video)
  • Excellent telephone manner
  • Multi-Lingual – minimum of fluency in two languages
  • English & Spanish
  • Spanish & Italian
  • English & Dutch
22

Technical Support Assistant Resume Examples & Samples

  • Manage follow-up e-mails and letters, and send case closure letters to the reporting party after cases are followed-up and closed by case owners
  • Manage and ensure processing of VTS payment requests, laboratory kits, and product requests
  • Document management to include scanning and attachment of appropriate documents and files into pharmacovigilance database
  • Assist with the management of inbound and outbound electronic Veterinary Technical Services Product Support Center product-related communication to support compnay's Animal Health’s social media efforts, including required pharmacovigilance documentation
23

Temporary Technical Support Assistant Resume Examples & Samples

  • Experience with Google Docs
  • Experience with Eventbrite
  • Experience with MailChimp
  • Experience with social media platforms like Twitter, Facebook, Instagram, Periscope etc
  • Familiarity with Apple operating systems (OSX/macOS, iOS)
  • Experience with data entry, familiarity with Colleague Advancement a plus
  • Knowledge of graphics program(s) a plus
  • Experience with HTML a plus
  • Experience with site hosts (such as Wordpress) a plus
  • Experience with Symplicity software
24

Technical Support Assistant Resume Examples & Samples

  • Ensure that all Energy Pre-Inception Checklists are completed and evidenced
  • Be an integral part of the Energy closing process
  • Liaise with Marsh Operations to ensure operational metrics achieved for all closing documentation
  • Ensure that all Client Executives engage with the closing function in a timely manner
  • Record all errors and disseminate to the Client Executives
  • Meet with, and be involved with the communications to, Client Executives and Brokers
  • Deliver on department KPIs including targets and performance efficiencies
  • Planning, coordinating and completing all work within required timescales
  • Provide daily support to Client Executives on placement queries
  • Previous insurance industry experience would be an advantage but not essential
  • Minimum A-C in Maths & English at GCSE (or equivalent)
  • Communication skills (verbal and written)
  • Ability to prioritise workload
  • Analytical with experience of working with figures and data
  • Strong Planning and organizational skills with the ability to multi-task
  • IT skills, including Intermediate Outlook, Word and Excel (tables/graphs, pivot tables, v-lookups)
  • Diligence, accuracy and ability to work to strict deadlines under pressure
25

Technical Support Assistant Resume Examples & Samples

  • Technical support to clients of the agroAMIGO program with the aim of generating demand and supporting the zonal strategies (> 35 accounts), increasing our CS in the accounts
  • Establish and develop relationships with advisers and exporters or industries of influence
  • Technical support to distribution, training and visits to customers other than the agroAMIGO portfolio, with the aim of improving our MS in the Region
  • Technical support in KAM accounts so as to increase our CS through an integrated approach
  • Build, support and implement the necessary actions to comply with the Regional Budget
  • Teamwork in your area and with other areas such as MKT, Supply, Finance, Development, etc
26

Lead Technical Support Assistant Resume Examples & Samples

  • Bi-lingual in Spanish and English, strong English language skills are a must
  • Experience in a technical service or call center support role
  • Technical diploma, or equivalent industry experience, or Associates Degree in Mechanical, HVAC or Electronic Technology
  • 2-5 years experience with troubleshooting techniques on technical equipment without supervision or assistance
  • Experience working with some or all of the following Niagara based EMS systems preferred
  • Strong Interpersonal skills combined with logical problem solving
27

Technical Support Assistant Resume Examples & Samples

  • Support existing IT staff and colleagues in day to day operations
  • Understanding of computer hardware and software, e.g. Linux, MacOS, Windows
  • Familiarity with MSOffice, Outlook and web browsers
  • Knowledge of CG software and tools an advantage, but not essential
28

Technical Support Assistant Resume Examples & Samples

  • Knowledge of Microsoft Office software
  • Associates degree in Computer and Information Science, or equivalent level of experience
  • Basic skills and procedures appropriate for the position; knows and uses the fundamental concepts of personal computers and information systems
29

Technical Support Assistant Resume Examples & Samples

  • Working knowledge of C, C++, and Python programming language
  • Organization skills & record keeping, ensuring reproducibility
  • Demonstrated seminal thinking and exceptional problem-solving skills
  • Demonstrated ability to work on multiple projects simultaneously
  • Excellent interpersonal skills, along with the ability to effectively interact with other students, faculty and staff
  • Ability to work independently as well as part of a team
  • Strong attention to detail
  • Demonstrated ability to work under tight deadlines