Technical Support Executive Resume Samples

4.7 (75 votes) for Technical Support Executive Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the technical support executive job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
RR
R Roob
Rosanna
Roob
678 Lessie Lake
Boston
MA
+1 (555) 965 6864
678 Lessie Lake
Boston
MA
Phone
p +1 (555) 965 6864
Experience Experience
Boston, MA
Technical Support Executive Europe
Boston, MA
O'Kon Inc
Boston, MA
Technical Support Executive Europe
  • Responsible for providing technical support and consulting to the European dealer network and regional field staff
  • Manages the online communication systems (PuMA) to their optimum for European Dealers and 2nd level technical support staff
  • Fast resolution of complex technical problems, ensuring customer satisfaction,within KPI targets
  • Responsible for ensuring that all parties are aware of cases that could impact upon customer satisfaction and have a negative effect upon the brand
  • Steers dealers to use systems to their benefit, ensuring correct factual complete information to escalate to 2nd level support
  • Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies
  • Take ownership of an individual Telecommunications customer and learn their environment
Detroit, MI
Customer Care & Technical Support Executive
Detroit, MI
Denesik, Hoeger and Kris
Detroit, MI
Customer Care & Technical Support Executive
  • Troubleshoot and engage with engineering on customer reported issues
  • Resolve any customer technical issues through diligent research, reproduction, and troubleshooting
  • Regular follow ups with customers with recommendations, updates and action plans
  • Fluent in spoken and written English
  • Participate in testing alpha and beta products, help customers adopt
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
  • Resolve customer’s issues via the telephone, email or Webex session
present
Boston, MA
Senior Technical Support Executive
Boston, MA
Stanton Group
present
Boston, MA
Senior Technical Support Executive
present
  • Provide training or assistance to junior staff
  • Work with the Services Account Manager for your customer to ensure that the customer gets the highest level of support and communication from VMware
  • Create new knowledgebase articles to capture new learning’s for reuse throughout the organization
  • Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
  • Document all technical inquiries; develop and review content for knowledgebase
  • Read and work with other Technical Support Engineers on cases which will help cultivate that expertise
  • Escalate issues in a timely manner according to Standard Operating Procedures
Education Education
Bachelor’s Degree
Bachelor’s Degree
Indiana University
Bachelor’s Degree
Skills Skills
  • Ability to program and debug bash, perl and python scripts
  • Able to handle escalations with customers at a technical and management level
  • Create new knowledgebase articles to capture new learning’s for reuse throughout the organization
  • Ability to develop a long term business relationship with your end customer
  • Previous exposure to Cloud Management Platforms such as OpenStack, CloudStack, vCAC including Networking enabled by software
  • Resolve customer’s issues via the telephone, email or Webex session
  • Experience in administration of complex Storage Area Networks, including Fibre-channel and Ethernet based protocols
  • Previous experience in the Telecommunications industry an advantage.
  • Familiarly of Clustering Technologies such as MS Cluster Server, Redhat clustering, Oracle RAC
  • Hands-on and working with key technology solution/language/tools e.g. CloudStack, OpenStack, AWS, KVM, libvirt, Chef, Puppet, Python, CMS, DynamicOps, API, etc
Create a Resume in Minutes

5 Technical Support Executive resume templates

1

Senior Technical Support Executive Resume Examples & Samples

  • Take ownership of an individual Telecommunications customer and learn their environment
  • Respond to that customer’s inquiries, primarily via email and telephone
  • Provide backup to other senior TSE’s for their individual customers in the event that they are unable to
  • Proactively provide suggestions to your customer on ways to improve the stability of their platform
  • Work with the Services Account Manager for your customer to ensure that the customer gets the highest level of support and communication from VMware
  • Document all technical inquiries; develop and review content for knowledgebase
  • Previous experience in the Telecommunications industry an advantage
  • Hands on experience with VMware ESX Server or VMware products
  • Networking: Excellent understanding of L2/L3 networking protocols including switching technologies, routing fundamentals, IP subnetting, routing, firewalling, load balancers, VPN and network design
  • UNIX kernel diagnostics/debugging (at a level typically found in senior level 2 or level 3 UNIX support staff)
  • Previous exposure to Cloud Management Platforms such as OpenStack, CloudStack, vCAC including Networking enabled by software
  • Willingness to travel to customer locations for short periods up to 5 days in the event that your customer has an emergency situation
  • Ability to develop a long term business relationship with your end customer
  • 72519BR
2

Senior Technical Support Executive Resume Examples & Samples

  • Resolve customer’s issues via the telephone, email or Webex session
  • Create new knowledgebase articles to capture new learning’s for reuse throughout the organization
  • Able to handle escalations with customers at a technical and management level
  • Visit customer location to handle escalations and periodic synch up meetings
  • Participate in testing alpha and beta products, help customers adopt
  • Read and work with other Technical Support Engineers on cases which will help cultivate that expertise
3

Technical Support Executive Europe Resume Examples & Samples

  • Responsible for providing technical support and consulting to the European dealer network and regional field staff
  • Fast resolution of complex technical problems, ensuring customer satisfaction,within KPI targets
  • Manages the online communication systems (PuMA) to their optimum for European Dealers and 2nd level technical support staff
  • Steers dealers to use systems to their benefit, ensuring correct factual complete information to escalate to 2nd level support
  • Communicates, reports and makes judgements on customer cases that require escalation to the Regional Managers, customer relations, product marketing and 2nd level technical support
  • Responsible for ensuring that all parties are aware of cases that could impact upon customer satisfaction and have a negative effect upon the brand
4

Technical Support Executive Resume Examples & Samples

  • Possess good communication skill and proficient in English
  • Fluent in Chinese is a plus
  • Able to work efficiently in a team-based environment
  • Proficient in using MS Office (Words and Excel)
  • Must be willing to commit in performing AOG support function during weekends & public holidays
5

Technical Support Executive Resume Examples & Samples

  • Able to handles customer enquiries professionally by phones, emails and faxes including walk-in customers
  • Investigate into customer’s complaints and rectify the problems, by recommending the necessary actions to prevent recurrence
  • Recommend RS products - including cross-referencing, both to our sales team and directly to customers
  • Involved in the Technical Verification of RS returned and replacement products and apply corrective measures and processes
  • Liaise with UK Technical Support and/or Products support groups, for replacement and repairs requirement
  • Set-up and maintenance of workbench equipment’s for verification and repairs of minor faults
  • Handling of daily activities and queries over the Trade Counter
  • Must be able to translate technical specifications into compelling features and benefits that are easily understood by the targeted customers
  • Liaise/support inter-department requirements to increase service level to our customers (eg. offer/recommendation of correct products)
  • Involvement in Road shows, product demo and presentation, exhibitions and on-site cross-referencing work
  • Continue to improve and enhance our Technical support to customers
  • Other duties which may be assigned from time to time to achieve corporate objectives
6

Customer Care & Technical Support Executive Resume Examples & Samples

  • Excellent IT skills: proficiency in internet related applications such as e-mail clients, FTP clients and web Experience with the Microsoft operating system line, and the Macintosh operating systems
  • CRM experience – SFDC preferred, with data analytics experience
  • Typing proficiency: 40-60 wpm
  • Ability to grasp technical concepts and capable of mastering new operating systems
  • Ability to use analytical thinking to effectively troubleshoot complex computer related problems
  • Excellent presentation and training skills
  • Customer focussed approach, anticipating needs and experience of improving service
  • Good time management, organisational and planning skills
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills: Individuals in this position must maintain relationships within the department and with staff outside of the department. Must be effective interacting with a broad range of staff and customers
  • Team player who is highly flexible and adaptable to change
  • Strive for superior results and constant improvement
  • Take responsibility for actions and timely follow-up on commitments
  • Proven ability to work independently and efficiently to meet deadlines
  • Educated to degree level (or equivalent)
  • Proven commercial experience in a customer facing and/or technical support role
  • Knowledge of European (French, German or Italian) and/or Arabic Languages