Customer Support Executive Resume Samples

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SH
S Harber
Samantha
Harber
61351 Gutkowski Meadows
Dallas
TX
+1 (555) 765 4392
61351 Gutkowski Meadows
Dallas
TX
Phone
p +1 (555) 765 4392
Experience Experience
Boston, MA
Customer Support Executive
Boston, MA
Little-Koss
Boston, MA
Customer Support Executive
  • Flexibility with work times – including rotational shift work
  • Providing assistance to customer on how to find a site/report on UBM
  • Pricing all workshop jobs and management of the VHC process ensuring all KPI’s are met
  • Control the bookings regarding work in progress work (WIP), supervise parts orders and turn WIP into new bookings
  • Provide Key Account Managers with the necessary office and account administration services to support their sales efforts
  • Support all team members by assisting with administration when requested
  • Develop and maintain strong customer relationships
Los Angeles, CA
Customer Support Executive, Technical
Los Angeles, CA
Jast-Sauer
Los Angeles, CA
Customer Support Executive, Technical
  • Provide industry-leading technical support for Advisory & Investment Management customers in Japan using Thomson Reuters applications and products
  • Knowledge in Investment Banking and Investment Management products or applications, Datastream, Thomson ONE and / or Eikon is a plus
  • A great team player, positive attitude towards work
  • Log and classify all queries, requests and actions accurately. Track resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction
  • University qualified in a discipline relating to IT highly regarded
  • Act as point of contact for technical issues between workshops and customers and liaise with workshops to prioritise workload and customer requests
  • Logging and classifying all calls and requests for assistance in the customer relationship management system
present
Philadelphia, PA
Customer Support Executive Data & Applications
Philadelphia, PA
Lubowitz-Morar
present
Philadelphia, PA
Customer Support Executive Data & Applications
present
  • Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction
  • Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel)
  • Manage the resolution process for customers relating to data and applications for a particular product/s
  • Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction
  • Recognize and escalate recurring problems, inferior processes or outdated procedures
  • Accept additional projects or areas of responsibility that will improve the team’s performance
  • Proactively contribute to the Helpdesk team and the achievement of its goals
Education Education
Bachelor’s Degree in Information Technology
Bachelor’s Degree in Information Technology
Drexel University
Bachelor’s Degree in Information Technology
Skills Skills
  • Excellent IT skills and good knowledge of Windows applications, including Excel and Word
  • Good telephone manner and excellent communicator
  • Highly organised with high level of attention to detail
  • A proven ability to work as part of a team, to achieve team goals and share knowledge and best-practice
  • Excellent planning and organisational skills, with an attention to detail, especially under pressure
  • Excellent telephone manor
  • Ability to work in a fast paced environment
  • Previous Fleet/Corporate Sales experience would be highly advantageous
  • Ability to communicate effectively both verbally and in writing with customers and colleagues with all levels of technical and non-technical skill sets
  • High attention to detail
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9 Customer Support Executive resume templates

1

Customer Support Executive Resume Examples & Samples

  • Running reports with a high level of accuracy
  • Customer service and account development experience
  • Can work underpressure and to tight deadlines
  • Strong motivator and team player
2

Customer Support Executive Resume Examples & Samples

  • Serve as primary contact for all customer inquiries and questions
  • Inbound calls, emails, chat and web based service requests from customers
  • Handle complaints, provide appropriate solutions within the time limits
  • Work with confidential customer information
  • Exercise effective customer retention efforts when necessary
  • Maintain and update knowledge of product releases, upgrades and changes on a consistent basis
  • Problem solve to help customers resolve issues
  • Update customer information and ensure accurate entry of contact information into various software programs
  • Provide excellent customer service at all times
3

Customer Support Executive Resume Examples & Samples

  • Develop and maintain strong customer relationships
  • Undertake the resolution of issues, account queries, warranties, price breakdown & negotiation
  • Customer liaison; co-ordinate order scheduling and progression, provide quotes, produce and formulate technical evaluations
  • Act as point of contact for technical issues between workshops and customers and liaise with workshops to prioritise workload and customer requests
  • Arrange for units to be sent for outside repair
  • Support the team in all phases of the selling process including, preparation of quotes and follow up of proposals
  • Assist in the development of account management plans for strategic customers. Collate/present analytical data surrounding individual account performance. Monitor margins and earning rates
  • Provide pre/post sales support to the extended team and participate in customer visits and meetings as required
  • Accurately maintain weekly status reports and spread sheets in relation to sales opportunities and activity
  • Previous experience in a similar technically based role within an engineering / manufacturing industry environment (highly desirable)
  • Experience of customer interaction, developing and growing customer accounts through a range of different communication and media channels (essential)
  • Previous experience working in multi-product business disciplines (desirable)
  • Excellent data analysis and data presentation skills ( essential)
  • Computer literate proficient in excel and application of pivot tables (essential)
4

Customer Support Executive Resume Examples & Samples

  • University qualified in a discipline relating to the financial markets, the finance sector or business
  • Expert understanding of relevant Thomson Reuters’ products and data. Understanding of client needs. Focus on delivering results
  • High motivation required with the ability to meet scheduled deadlines in a fast-paced, service-driven environment
  • Detail-orientated with sound information probing skills
  • Well-developed analytical skills with the ability to problem solve and develop solutions
5

Customer Support Executive Resume Examples & Samples

  • This role has great influence on customer satisfaction
  • Handles customer inquiries via phone, email or chat regarding technical issues with software, hardware, online or electronic products
  • This includes keeping a clear and active focus on inquiry resolution and ensuring that all the necessary action is taken to resolve a customer's inquiry
  • Provide service in a professional and courteous manner
  • May respond to inquiries regarding a specific or more complex product (e.g. number of products, complex technologies) or a specific customer (based on customer size or revenue tied to customer, etc.)
  • Respond to customers’ inquiries relating to technical issues with software, online or electronic products May respond to inquiries regarding a specific or more complex product (based on complex technologies or multiple products) or customer (based on customer size or revenue tied to customer)
  • Filter and escalate inquiries as appropriate
  • Manage the resolution process for customers relating to data and applications
  • Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution
  • Follow the appropriate company policies and procedures to respond to routine customer issues, resolving as many queries as possible on the first call
  • Sound understanding of Thomson Reuters’ products and understanding of the markets they serve
  • Some experience in a customer service or contact center environment preferred
  • Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges
  • Ability to communicate effectively both verbally and in writing with customers and colleagues with all levels of technical and non-technical skill sets
  • Active listening skills to be used to diffuse a potentially tense customer situation
6

Customer Support Executive Resume Examples & Samples

  • Help customers better understand the financial markets, securities, data, definitions and functionality in our applications
  • Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction
  • Proactively contribute and making an impact to the Helpdesk team and the achievement of its goals while working with global teams
  • Candidate must possess at least a Bachelor's/College Degree, any field
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent
  • Fresh graduates are welcome to apply preferably in a discipline relating to the financial market the finance sector or business
  • Experience in a customer service or contact centre environment preferred. Previous experience in the financial industry desirable
  • Ability to communicate and engage effectively, verbally and in writing, in English
  • Willingness to learn and become experts in Thomson Reuters’ products and develop a sound understanding of the financial markets they serve
7

D&A Customer Support Executive Resume Examples & Samples

  • Provide industry-leading technical support for Trading, Advisory & Investment Management and Feeds customers in Greater China, Taiwan and Hongkong using Thomson Reuters applications and products
  • Log and classify all queries, requests and actions accurately. Track resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction
  • Understanding of relevant Thomson Reuters’ products and data. Understanding of client needs. Focus on delivering results
  • Ability to communicate and engage effectively, verbally and in writing, in Mandarin, Cantonese and English
  • Flexibility with work times – including rotational shift work
8

Customer Support Executive Resume Examples & Samples

  • Customer service experience in an office based role
  • Liaising with both internal and external stakeholders
  • Demonstrable experience working in a fast paced environment and towards SLA’s
9

Customer Support Executive Resume Examples & Samples

  • PREMIUM EXPERIENCE – Bring forward a step change in help desk preparedness to deliver a user experience that is recognized internally and externally as a significant improvement over 2013 and moving to industry standard or beyond
  • FRONTLINE FEEDBACK LOOP- Ensure all customers inquiries and feedback are recorded in a correct and detailed manner in Customer Relationship Management System. Effective servicing of cases & adherence to cases all/query handling procedures
  • REVIEWING & REDEFINING CORE ACTIVITIES–Effective workload balance and personal contribution level that delivers the required quality of service.Identify and escalate problems affecting customers and influencing the timely resolution of customers enquiry including escalations to the Team Manager and Account Team as appropriate
  • IMPROVEMENTS TO ACCESS & RESOLUTION TIME-Manage the resolution process for customers relating to technical issues including outages, maintenance and proactive alert cases. Coordinate with appropriate internal departments such as Network, Development, Account, Permissioning, andData team to work on respectively to provide customers with high quality resolutions quickly and accurately. Maintain trusted relationships with customers and meeting all access targets across telephony, email and Eikon Live Chat channels
  • AGENT KNOWLEDGE IMPROVEMENTS -Accept additional ad-hoc projects or areas of responsibility that will improve the individual or team performance, including financial exams or certification and proactively contribute to TRCS team and the achievement of its goals
  • Solid understanding of operating systems and applications eg. Windows Vista, 7 , 8 & MS Office 2003 2007 2010 2013, Internet Explorer
  • Basic network troubleshooting skills. LAN/WAN, TCP/IP, DNS, Networking command
  • Remote support experience
  • Basic Knowledge in Finance/Accounting/Commerce/Economics
  • Strong customer communication etiquette
  • Bachelor of degree in Information Technology or 2+ years IT industry experience
  • Experience in a support role within Financial Markets
  • Experience with Thomson Reuters’ products and data
  • Experience providing over the phone support to individuals off shore
  • Microsoft certification MCSE or Cisco CCNA certification
10

Customer Support Executive Resume Examples & Samples

  • Logistics/Cargo. Other 3+ Years
  • 12 Years schooling or equivalent
  • Diploma in a related field with a qualification in a specific functional area for a specialist role
  • 4 + years of experience in cargo environment working on systems
  • Must have ability to trouble shoot system related issues (rot cause analysis)
  • Must have experience in mapping business/system processes
  • Must have experience in gathering Business Functional Requirements and translate same into System Requirements
  • Must have previous experience in engagement with various teams like Vendors - IT Providers, Operations Teams and Business Management
11

Customer Support Executive Resume Examples & Samples

  • Installation and configuration of Chromeleon 6.80 and 7.2 for Thermo Fisher Scientific and 3rd Party make HPLC \ GC \ IC instruments
  • Design and implementation of Calibration, PQ templates for various instruments and also Report Templates for various Pharma calculations
  • Providing Support for Chromeleon Application Issues
  • Conducting Beginner and Advanced levels of Training for Chromeleon Users and Administrators
  • Perform all activities in line with GLP and GMP Guidelines
  • Going Extra Mile to ensure Customer Satisfaction
  • Expertise on HPLC & GC operations, troubleshooting, servicing and design principle
  • Data processing expertise with strong fundamentals of using integration parameters
  • Well versed with Pharma R&D and QC calculations and reporting requirements
  • At least 2 – 3 years of experience on installing, supporting HPLC’s and GC’s
  • Well versed with GLP and Compliance guidelines preferably in Pharma domain
  • Ace trouble shooter - Apply logical, analytical & technical diagnostic skills to resolve problems quickly
  • Strong written \ oral communication skills in English
  • Good Presentation skills
  • Self-Motivated, Passion for learning and get work done attitude
  • Efficient Team player
12

Customer Support Executive Resume Examples & Samples

  • Provide industry-leading Data & Application support for Trading and Feeds customers in Japan using Thomson Reuters applications and products
  • Log and classify all queries, requests and actions accurately
  • Track resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction
  • Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the Team Manager and other support, sales, technology or resolver groups as appropriate
  • Strive to improve customer experience
  • Understanding of relevant Thomson Reuters’ products and data
  • Understanding of client needs. Focus on delivering results
  • Experience in a customer service or contact centre environment preferred
  • Previous experience in the financial industry desirable
  • Ability to communicate and engage effectively, verbally and in writing, in Japanese and English
  • Flexibility with work times
13

Customer Support Executive Resume Examples & Samples

  • Preferably 2+ years in the financial industry with financial or market data, Trading (stocks, bonds, futures, options, FX) Asset Mgmt, Investment Banking or Financial modeling experience
  • Successful Certification for product(s) supported
  • Completion of relevant Specialization Learning for markets
  • Must demonstrate depth of knowledge of F&R product and service offering, end-user workflow, typical industry content and products, and market/industry knowledge
  • Strong effective communication skills, including succinct writing skills are required, as well as critical reasoning skills in identifying problems and solutions quickly
  • Excellent multi-tasking and organizational skills are required to manage outstanding issues until resolution
  • A positive can-do attitude – demonstrates commitment, drive, energy and enthusiasm
  • Initiates dialogue, encourages discussion and shares knowledge willingly and proactively
  • Takes responsibility for the quality and timeliness of their work and the team’s deliverables
  • Keen sense of accountability and a proven track record for influencing people outside of your span of control will enable you to excel in this position
  • This position is open to Band F and above
  • Should not be under PIP or was not issued any disciplinary action for the past 6 months
  • With at least Achieved rating from the recent performance review
14

Customer Support Executive Resume Examples & Samples

  • Daily interaction with customers via phone and email communication across a range of issues
  • Proactively provides solutions to customer queries and problems, applying expertise of products, services and the customer’s account history to maximum customer satisfaction
  • Maintains ownership of queries to their conclusion, effectively managing hand-offs with Finance Operations as necessary and keeping the customer proactively informed of progress through to query conclusion
  • Works with Sales Operations colleagues to divert customer queries relating to potential leads or x/upsell-opportunities
  • Advises customers of service enhancements, forthcoming new product information and special promotions both ongoing and as part of specific targeted campaigns to ensure the customer is fully informed at all times
  • Accountable for meeting and maintaining standards of quality and productivity for all customer queries including meeting agreed KPIs and SLAs
  • Ensures that Sales Operations colleagues and Sales Account Managers are informed of potential problems, issues and opportunities to maximise segment-team effectiveness
  • Handles customer queries in an efficient, timely and professional manner that is consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention
  • Identifies opportunities to improve the customer experience
  • Solid experience in a customer service, sales support role, or dedicated support role
  • Systems knowledge – Microsoft office products
  • Experience of working with internal and external customers desirable
  • Numeracy
  • Using technology
  • Educated to Degree level or equivalent
  • Prior knowledge and experience of using SAP
  • Knowledge of Thomson Reuters Products, Services and Customer base
  • A minimum of 6 GCSE’s including English & Mathematics at grade C or above (GCSE or equivalent) or A level standard
15

Customer Support Executive Resume Examples & Samples

  • Customer Service Experience either on the telephone or face to face
  • High level communication skills both verbal and written
  • Customer focused drive
  • Inspired by targets and a hunger to achieve
  • Dedicated and hard working
  • Vibrant, enthusiastic and ambitious
  • Finance or automotive experience
  • Proven success in a Contact Centre environment
16

Customer Support Executive Resume Examples & Samples

  • Logical approach to problem solving and analytical thinking
  • Proven team player, excellent communication and interpersonal skills
  • Self motivated, proactive and driven
  • Good time management and organizational skills in order to prioritize workload and demands
  • Demonstrates urgency, energy and enthusiasm
  • Excellent IT skills and good knowledge of Windows applications, including Excel and Word
  • Graduate level education or equivalent, preferably in Economics, Business or Finance
17

Customer Support Executive Resume Examples & Samples

  • Accountable for meeting and maintaining standards for quality and productivity for all transactions as determined by area audit processes, including but not limited to: Availability, Quality, and Adherence
  • Ensures each customer contact is handled in a manner consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention
  • Proactively contribute to the TRCS team and the achievement of its goals
18

Customer Support Executive, Technical Resume Examples & Samples

  • Provide industry-leading technical support for Advisory & Investment Management customers in Japan using Thomson Reuters applications and products
  • Work closely with other local and overseas teams to provide exceeded and seamless customer experience
  • 1-3 years experience in a customer service or IT environment, application support role preferred. Previous experience in the financial markets is desirable
  • Knowledge in Investment Banking and Investment Management products or applications, Datastream, Thomson ONE and / or Eikon is a plus
  • Professional native speaker of Japanese, ability to communicate and engage verbally and in writing in English
  • Well developed analytical skills with the ability to problem solve and develop solutions
  • Excellent service skills including active listening alongside focusing, and fully understanding our customer's needs
  • A great team player, positive attitude towards work
  • Ability to learn and possess growth mind set
  • University qualified in a discipline relating to IT highly regarded
19

Customer Support Executive Resume Examples & Samples

  • Handling equipment / spare parts sales orders
  • To ensure orders booked timely & smooth deliveries arrangement promised to customers
  • Effect direct deliveries to reduce stock inventory
  • Close monitoring of backlogs orders
  • Handling claims (wrong supply, damaged goods, etc.)
  • Handle customers’ orders enquiries in a friendly and professional manner
  • Issue purchase orders and delivery instructions to respective distribution centers / factories
  • To ensure shipping documents are provided to customers on time
  • Verify goods information and Goods & Services Tax with freight forwarders on import shipments
  • Upload orders information into Opto system, Installed Base and Backlog Orders Share Collaboration Sites
  • Diploma or Degree in Business Administration
  • Good knowledge of customer support procedures and practices
  • Atleast 1+ years of experience in order management / international logistics
20

Customer Support Executive Resume Examples & Samples

  • Highly organised with high level of attention to detail
  • Commitment to the achievement of company goals and targets
  • A passion for customer satisfaction
  • Ability to understand customer needs with a can do attitude
21

Customer Support Executive Team Leader Resume Examples & Samples

  • Maintain an effective and efficient Corporate Support function, to support the sales teams and facilitate the performance of Retail Group Fleet Sales. Ensure the best working processes are implemented, with due consideration to efficiency, risk, customer service level requirements, Group policy, and integration with MBRG suppliers and sub-contractors
  • To contribute to the achievement of Fleet Sales targets through the delivery of class leading customer service and satisfaction
  • To ensure that all company policies and procedures applicable to your area of responsibility are adhered to at all time and to optimise profitability and ensure excellent relations with customers and also other departments
22

Customer Support Executive Resume Examples & Samples

  • Understanding of business and IS processes
  • Excellent written and verbal communication skills, clearly articulating ideas, solutions and recommendations
  • Highly customer centric in approach to work and in managing workload and understanding impact on the Business and the service when prioritising work
  • Highly motivated with excellent time management skills and able to work under own initiative
  • Able and willing to take ownership of problems, issues and proactively resolve them
  • Intermediate to advanced level Excel
  • Experience of working within a systems administration role
  • Experience of working to set SLA and delivering results within set deadlines
  • Systems knowledge/usage- including Excel, Internet, Word etc
  • Experience of surveys or feedback gathering
  • Intermediate to advanced level Excel proficiency desirable
  • Experience working with systems, IT technology
  • Experience of Webinar technology desirable
23

Customer Support Executive, Technical Resume Examples & Samples

  • Provide industry-leading technical support for sell-side, buy-side and FX Korean customers using Thomson Reuters applications and products
  • Business level English and Korean language requirement
  • Good written and verbal communication skills (English & Korean)
  • Professional experience in either the Financial Markets or in a Customer Service role
  • Financial Markets knowledge or aptitude for quick learning
  • Ability to learn and possess growth mindset
24

Customer Support Executive Resume Examples & Samples

  • To support the achievement of the Van Fleet Sales business plan by maximising sales of new Vans to existing and new customers via telephone, email & online procurement systems
  • To be the main contact for certain customers, dealing with all operational matters, from receiving initial enquiries through to vehicle deliveries, in line with department procedures
  • You are required to maintain ethical standards in accordance with Daimler AG Policies and the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law
  • Receiving enquiries from new and existing customers and dealing with them in accordance with customer service level agreements
  • Establish vehicle availability in line with customer requests
  • Arrange demonstration vehicles after qualifying the request thoroughly in order to maximise the sales opportunity
  • Provide quotations for vehicles, taking into account the agreed customer terms
  • Dealing with approved Body-Builders, obtaining quotations to meet customer requirements and processing work through them in line with all company compliance and business risk control policies
  • Converting enquiries into orders and processing them
  • Progressing outstanding orders within service level agreements
  • Keep customers informed about product changes, delays and price increases
  • Arranging vehicle deliveries, preparing and completing all relevant paperwork
  • To actively seek to increase sales, sell from stock, convert demonstrators in to sales
  • To provide support in order to gain high levels of customer satisfaction
  • Act as point of contact for customers and prospects, ensuring all clients are dealt with courteously & efficiently and that any required actions are implemented
  • Provide Key Account Managers with the necessary office and account administration services to support their sales efforts
  • Prepare reports as requested
  • Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to
  • Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times
  • Previous Fleet/Corporate Sales experience would be highly advantageous
  • Good telephone manner and excellent communicator
  • A proven ability to work as part of a team, to achieve team goals and share knowledge and best-practice
  • Excellent planning and organisational skills, with an attention to detail, especially under pressure
  • Ability to work to tight deadlines
  • IT literacy, including Microsoft Word and Excel, and preferably Fleet systems and processes
  • Must be accurate and show attention to detail, be able to multi task and prioritise workload
  • Judgement and decision making
  • Personal drive and capacity
  • Must be able to develop knowledge of vehicle specifications and vehicle ordering systems
25

Customer Support Executive Resume Examples & Samples

  • Providing support to customer request for login issues (reset password/reminder with login details through emails/ User’s level access)
  • Key point of contact to be in touch with customer to get approval to new user requests
  • Creating and deleting user accounts
  • Providing assistance to customer on how to find a site/report on UBM
  • Forward incidents/service request to the teams responsible to take action according to their specialty/know how, while those teams are working on request received, Customer Service sends automatic message to all customers advising their order will be handled by relevant team
  • Coordination with teams to align procedures in order to address all issues properly and make sure everybody is on the same page; (Conference Calls/ meetings)
  • Conducting training for new co-workers and those who go through “Job Rotation Program”
  • Graduate
  • Electronic spreadsheet knowledge
  • Ready to work in night shift
26

Customer Support Executive Data & Applications Resume Examples & Samples

  • Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction
  • Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel)
  • Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department
  • Manage the resolution process for customers relating to data and applications for a particular product/s
  • Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur
  • Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the team leader and other support, sales, engineering or resolver groups as appropriate
  • Accept additional projects or areas of responsibility that will improve the team’s performance
  • Proactively contribute to the Helpdesk team and the achievement of its goals
  • Ability to communicate and engage effectively, verbally and in writing, in English and any other designated languages with customers and colleagues
  • The ability to learn and become experts in Thomson Reuters’ products and develop a sound understanding of the financial markets they serve