Customer Support Specialist Resume Samples

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AZ
A Zulauf
Adolphus
Zulauf
3117 Terry Gateway
Los Angeles
CA
+1 (555) 161 0776
3117 Terry Gateway
Los Angeles
CA
Phone
p +1 (555) 161 0776
Experience Experience
New York, NY
Customer Support Specialist
New York, NY
Ratke-Hodkiewicz
New York, NY
Customer Support Specialist
  • Reports to Team Manager, Senior Technical Representatives, Assistant Operations Manager and Operations Manager
  • Provide support to track regular target performance and provides results to management
  • Properly manage and document all work performed as part of ticket queue management; resolve and close all tickets
  • Work to consistently meet team key performance indicators and queue management guidelines
  • Perform supplier management and qualification, evaluate new and existing suppliers and subcontractors globally on their regular performance review
  • Manage Industry Leads SharePoint websites. Where necessary assist in development of content on website; author, edit and post content
  • Work to meet team key performance indicators and queue management guidelines
Chicago, IL
IT Customer Support Specialist
Chicago, IL
Leannon Group
Chicago, IL
IT Customer Support Specialist
  • Performance is measured on a variety of Key Performance Indicators (KPI’s), including First Call Resolve (FCR), SLA, and customer services
  • The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines
  • Interface and work with managed service clients and our service teams
  • Work with customers to resolve product returns, shipping inquiries and order status questions
  • The candidate will possess and aptitude for working with Microsoft-based applications, with emphasis on Windows 7 and Office suites
  • Assist with marketing/sales initiatives including the facilitation of direct marketing campaigns, client communications, social media, training webinars
  • It’s a plus if you have
present
Houston, TX
Technical Customer Support Specialist
Houston, TX
Morissette Group
present
Houston, TX
Technical Customer Support Specialist
present
  • Master Adobe Connect and Learning Management System in order to proficiently provide technical assistance to faculty/students and troubleshoot with competence
  • Internal support for Sales, Business, and Account Management teams: help to resolve technical questions, provide product and tech trainings, etc
  • Providing guidance to our Customer Support Resolution Specialists to help them provide better and faster resolutions to our consumer customer base
  • Provides on-site support in critical customer situations, as determined by their manager
  • Provides a positive, cohesive company image when discussing the company, products, and management decisions, etc with the internal and external customer
  • Identify service improvement opportunities and automation proposals to improve service quality
  • Provide product improvement recommendation s to the business unit within department guidelines
Education Education
Bachelor’s Degree in Honesty
Bachelor’s Degree in Honesty
University of California, Santa Barbara
Bachelor’s Degree in Honesty
Skills Skills
  • Strong computer aptitude with the ability to learn quickly and apply new knowledge and experience with Microsoft products
  • Strong computer aptitude with the ability to learn quickly and apply new knowledge
  • Strong communication and multi-tasking skills with a focus on strong attention to detail
  • Business Knowledge - demonstrates basic knowledge of Ceridian and its place in the market
  • Solid understanding of basic computer functions and ability to teach/train users
  • Display strong ability to manage projects and assume quality control
  • Strong proficiency in Microsoft Excel, HTML, basic SQL, or report creation experience desired
  • Strong maturity, professionalism, and judgment; ability to complete most work with minimal supervision
  • Demonstrated ability to manage time and workload to multitask and achieve goals in a deadline-driven environment while maintaining strong attention to detail
  • Strong aptitude to quickly learn and retain technical skills and institutional knowledge
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15 Customer Support Specialist resume templates

1

Customer Support Specialist for Manila Resume Examples & Samples

  • Undergraduates with relevant exprence and new graduates are encouraged to apply
  • Willing to work in Taguig City
  • Willing to be on shifting schedule which includes graveyard
  • Must be eligible to work in the Philippines
2

Customer Support Specialist With French Resume Examples & Samples

  • Written & Verbal communication skills in English or German would be an asset
  • Good customer orientation
  • Must be PC proficient in MS Word, Excel
3

Customer Support Specialist Resume Examples & Samples

  • Monitors order files. Reviews sales orders on a daily/hourly basis to identify issues or problems and takes corrective actions to resolve to ensure orders are fulfilled and shipped within customer requirements
  • Communicates with customers and sales staff. Provides information relating to order status, product availability, and operational challenges to ensure everyone has accurate information and status on active orders
  • Processes cancellations, return authorizations, and requests for credit. Investigates and validates claims and obtains management approval to ensure that product is not returned to stock or credit issued unnecessarily.5. Processes and maintains EDI data and orders. This involves keeping cross reference tables up to date so order will process when received and resolving problems as needed to ensure orders that are received via EDI are processed in a timely manner
  • Supports sales management team by acting as a dedicated point of contact for customers for all sales support activity and inquiry
  • Supports special events which may include travel to on-site event locations
4

Customer Support Specialist Resume Examples & Samples

  • Minimum 3+ years cash management sales experience
  • Detailed knowledge of Treasury Solutions products and an understanding of the client needs that drive usage of these
  • Experience working with Middle Market and/ or Large Corp clients highly preferred
  • Strong communications skills
  • Consultative, solutions-based selling
  • Demonstrates integrity and honesty
  • Demonstrates strong work ethic; self-directed and motivated to achieve results
  • Bachelors Degree
5

Customer Support Specialist Resume Examples & Samples

  • Provide customer assistance and support primarily via phone, email for technical and customer account queries/issues
  • Assist customers in sourcing self-service options on VMware’s support website
  • Proactively update and Respond timely to customer inquiries, primarily via email and telephone to our expected KPI’s. Focus efforts to meet or exceed defined performance criteria
  • Work with other departments (example Sales Support, IT) as required to ensure continued maintenance of accurate customer and contact information
6

Customer Support Specialist Resume Examples & Samples

  • Work with other departments (example Sales Support, IT) as required ensuring continued maintenance of accurate customer and contact information
  • Setup and operation of TCP/IP networking on Windows, Linux or UNIX systems
  • Excellent verbal and written communication skills in English
  • Excellent verbal and written communication skills in Spanish
7

Customer Support Specialist, With German Resume Examples & Samples

  • Communicate effectively in a clear and concise manner
  • Enter & Maintain accurate issue description and detailed updates within our CRM system
  • Work directly with staff in Customer Support Account Specialists teams and other Internal Business support teams to resolve problems
  • Excellent verbal and written English & German
  • Knowledge of Salesforce, database concepts and terminology, Internet Software (requirement but not essential)
  • Quick learner
  • Ability to demonstrate sincere compassion and empathy for customers' issues and problems
  • Previous call centre or customer service experience is desirable
8

Customer Support Specialist Resume Examples & Samples

  • 2+ years in customer service. Channel experience at a high tech company preferred
  • Ability to stay calm, cool, and collected when dealing with difficult situations
  • Exceptional organizational and problem-solving skills; keen attention to detail
  • Strong team member but willing to speak up and share ideas
  • Ability to identify root cause of an issue/inquiry and offer solutions
  • Hands on experience with PRM systems, Sales Force experience preferred
  • Fluent in both English and Japanese
9

Cps Na Customer Support Specialist Resume Examples & Samples

  • Use data and trend analysis to identify opportunities where process improvement or information management may increase the department’s efficiency and submit recommendations to management
  • Produce standardized reports daily, weekly and monthly for use by business and/or management team (ie. OTIF, Q-note, open claims, At Risk, Redirects, #escalated calls, etc)
  • Support OE/CI initiatives by analyzing and providing feedback on trends, performance metrics, common customer issues and/or training opportunities
  • Ensure a timely and satisfactory response is received by the customer
  • Serve as subject matter expert for Supply Services across various process functions (i.e. order processing, supply planning, scheduling, distribution, and general customer support inquiries) by leveraging the correct business procedures and/or engaging the applicable business owners and/or cross-functional teams, as needed
  • Proactively monitor current volume and/or system issues that impact the ability to process customer orders efficiently. Analyze and communicate findings to management as required within established guidelines
  • Ensure backlog of work is processed efficiently by implementing established procedures and resources are effectively assigned to high priority tasks
  • Ensures adherence to Company’s financially guidelines related to the management of customer complaints/returns and major deviations
  • SAP power user: MD Maintenance and support of commercialization initiatives
  • 3+ years in Supply Chain
  • 3+ years in Customer Service/Account Management
  • 3+ years in Manufacturing (Coca-Cola operations, business, and procedures) desirable
  • 3+ years in Operational Excellence/Lean Manufacturing/Continuous Improvement
10

Customer Support Specialist Chinese Speaking Resume Examples & Samples

  • Quick learner and be able to comprehend interdependency of multiple programs/processes
  • Self-motivated in a cross-functional, fast-paced and dynamic environment
  • Proficient with MS Office Suite
11

Customer Support Specialist Resume Examples & Samples

  • 6-8 years of relevant experience
  • Multi-talking, organization, attention to detail a must
  • Good team player, including collaboration across groups
  • Experience with MS office required
  • Analytical skills a plus
12

Telecom Customer Support Specialist Resume Examples & Samples

  • Working knowledge and experience with Wireless Services: Carriers and Devices
  • Ability to be flexible with work schedule, including weekends, nights, and holidays
  • Working knowledge of TCP/IP, Cisco LAN/WAN
  • Demonstrated verbal and written communication skills, as well as telephone etiquette skills
  • Demonstrated problem solving skills, as well as continuous improvement process skills
  • Demonstrated ability to manage conflict/resolution
13

Customer Support Specialist Resume Examples & Samples

  • Partner Support Services
  • Partner Advisory Services
  • Partner Advocacy
  • Lead proactive partner outreach calls to enable and aligned partners with the VMware business
  • Understand and track the barriers to programmatic adoption of partners. With sufficient information, take lead in building a business case to the management to drive and advocate process or programmatic changes
  • Conduct health check and removes programmatic obstacles for the partner before it has a negative impact on the partner and become a costly support escalation
  • Develop functional, programmatic solutions and resolve partner issues quickly over the phone while providing a positive experience in all partner interactions
  • Support email inquiries into the VMware Partner Network regarding partner programs, partner account information, partner fees, opportunity registration partner rebates, etc. and respond within pre-defined SLA. Summarize call and email information to management in Sales Force
  • Stay up-to-speed on partner program changes and be ready to respond to partners questions on a real-time basis
  • Lead monthly sync-up through conference calls with the China and Korea channel sales team to provide them with partner program changes and update
  • Escalate program/technical issues to the subject matter expert. Obtain management support to resolve open issues as required
  • Work closely with other PSC specialists in other regions and share information. Work cross-functionally with global teams: Program managers, Sales, and Partner Operations
  • Fluent in English, Chinese and Korean
  • Excellent written skills in English, Chinese and Korean
14

Athlete & Event Customer Support Specialist Resume Examples & Samples

  • Provide customer service for ChronoTrack’s web-based applications to participants, event directors and timers over the phone and through email
  • Handle issues regarding account creation, registration, event results and scoring, social media tie-ins, event photography, event highlight videos and point series
  • Manage and assist with complex event needs across all applications
  • 2 year degree preferred or equivalent experience
  • Experience working across different groups within a fast-growing and dynamic company with a demonstrated ability to build and maintain positive, constructive working relationships
  • High energy level, reliable, goal-oriented and task driven
  • Ability to excel in a self-directed, fast-paced work environment
  • Demonstrated commitment to high level customer service and satisfaction
  • Proficiency with the use of the Internet and familiarity with different browsers
  • Proficiency with Microsoft Office
15

Customer Support Specialist Resume Examples & Samples

  • 1+ year of experience with demonstrated success in with Customer / Call Center related activities
  • Associate's and/or Bachelor's Degree in Business, Technical, or related field
  • Previous Field Service or Customer Support experience
  • Microsoft Office/Suite proficient (Access, Excel, Word, PowerPoint)
  • Solid mathematical skills
  • Experience in a Call Center setting
16

Customer Support Specialist Resume Examples & Samples

  • Provide customer assistance and support primarily via phone, email
  • Work with other departments (Sales Support, IT) as required to ensure continued maintenance
  • Good verbal & written English, other language skills desirable
  • Positive and constructive attitude, comfortable facing new challenges and application
  • Previous call centre customer service or licensing experience is desirable
17

Customer Support Specialist Resume Examples & Samples

  • Monitor and evaluate Customer Support Specialist monthly performance, including call/email and after- work monitoring (using call recording and quality assurance applications), review productivity and attendance reports, and coach staff members to improve performance. Manages daily activities and sets personnel performance goals accordingly
  • Address challenging customers and problems that require escalation outside of the department
  • Report, analyze and resolve system, customer and operational issues that impact service quality. Strive to provide all customers with an outstanding customer experience
  • Perform other related duties as assigned to ensure effective operation of the department
  • 8 years or more of experience in the software industry with a minimum of 5 years or more experience of related working experience in a Customer Support Center function in a managerial capacity
  • Experience in the management of remote support groups, international support groups, and 24x7 support operations
18

Customer Support Specialist Resume Examples & Samples

  • Working knowledge of all Microsoft Office & Googlesuites (mandatory)
  • Full-time availability
  • Experience working in a customer service and data entry (mandatory)
  • Experience in a call-centre environment (preferable)
  • Knowledge of Bookmaster (preferable)
19

Customer Support Specialist Resume Examples & Samples

  • Workingknowledge of all Microsoft Office & Google suites (mandatory)
  • Full-timeavailability
  • Experienceworking in a customer service and data entry (mandatory)
  • Experiencein a call-centre environment (preferable)
  • Knowledgeof Bookmaster (preferable)
20

Customer Support Specialist Resume Examples & Samples

  • Customer Issue handling & containing customer escalations
  • Accountable for end to end delivery such as following up with product design team & providing appropriate updates to customers or Ericsson internal
  • Knowledge Management Tool (Metis for ex.) Coaching
  • 4 to 10 years of relevant experience in Software & Telecommunications environment preferably
  • LI-GM1
21

Customer Support Specialist Resume Examples & Samples

  • Takes ownership of customer issues while empathizing and prioritizing the customer’s needs
  • Resolve conflicts and manage customer expectations
  • Determine customer needs and provide appropriate solutions
  • Minimum of one year of customer interaction or customer support experience in a face to face or call center environment preferred
  • Previous experience/knowledge of the following applications: Early Resolution, Default Workflow, MSP and CCW preferred
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, and maneuvering in a Windows-based environment required
  • Ability to actively listen to customer needs and provide appropriate solution
  • Demonstrated ability to document customer account activities thoroughly and concisely
  • Proven ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
  • High School diploma required, but college degree is preferred
22

Customer Support Specialist Resume Examples & Samples

  • Research and resolve (clear, cancel, customer/bank-follow-up) orders utilizing fraud tools
  • Resolve customer issues while following the department guidelines for verification
  • Banking or financial services experience a plus
  • Keen attention to detail is a must
23

Customer Support Specialist Resume Examples & Samples

  • A passion for the customer and ability to deliver exceptional customer service on a consistent basis
  • Intermediate Order Management System understanding and skills
  • Provide outstanding customer service by demonstrated abilities in managing escalated customer issues with limited assistance
  • Strong problem solving and decision making skills
  • Capability of working in a fast paced environment, multi-tasking, and showing a genuine interest in satisfying the customer, while meeting our service performance standards
  • Professional telephone voice and phone etiquette
  • Excellent analytical, oral and written communication skills
  • Demonstrated teamwork and flexibility
  • PC skills: Microsoft Office—Word, Excel, Outlook, internet or other software/database skills
  • 1 – 3 years in Customer Service and Contact Center Operations
  • 1 year experience with credit card service and banks a plus
24

Seasonal Customer Support Specialist Resume Examples & Samples

  • Follow standard procedures and action plans to reduce exposure on suspect items and/or transactions
  • Strong ability to manage difficult situations with customers coupled with an expertise in answering inquiries and providing information to customers
  • High School Diploma or equivalent with some college preferred
  • Ability to multi-task and work in a fast paced, phone environment with professionalism, courtesy and tact
  • Are focused on the customer
25

Customer Support Specialist Resume Examples & Samples

  • Schedule, confirm, and perform phone installation appointments
  • Assist the install of remote health monitoring equipment by guiding nontechnical seniors over the phone
  • Provide technical support and issue resolution to customers, subcontractors and end users via E-Mail, phone and other electronic medium
  • Create and manage RMA’s for faulty equipment back to the manufacturer
  • Configuration of Trapollo provided remote health monitoring, and peripheral device, equipment to connect via cellular, modem, or broadband connection
  • Enter data into, and update data within, Trapollo’s management console
  • Provide training to patients on the use of system and applications
  • Obtain general understanding of Trapollo systems and application operations related to company offered services
  • Identify and correct operational issues in client systems
  • Perform light lifting 25lbs
  • Perform creation and maintenance of new accounts and support tickets using company provide software tools
26

Customer Support Specialist Resume Examples & Samples

  • Experience working with CRM and/or trouble tracking systems
  • Experience with Microsoft Windows installation, configuration and setup
  • Understanding of database maintenance, such as MySQL
  • Thorough understanding of networking concepts including Network topologies, TCP/IP fundamentals, TCP/IP utilities, WAN/LAN and Remote Access technologies
  • Excellent organizational skills. Keeps records and maintains historical reference
  • Strong analytical and trouble-shooting skills
27

Senior Customer Support Specialist Resume Examples & Samples

  • 5 years IT operational / support experience
  • BS or BA required or equivalent work experience
  • Bias for action and results oriented
  • Customer service and IT operations skills
  • Able to make firm decisions in ambiguous situations
  • Demonstrated ability to multi task, quickly assess situations and take action in critical situations
  • Self motivated - ability to work independently and manage projects with minimal supervision
  • Creative problem solving and negotiation skills
  • Ability to handle multiple and competing priorities
  • Strong verbal and written communication skills as well as good administrative skills
  • Ability to influence others to take action and execute against assigned activities and tasks
  • Global experience preferred
  • 2+ years experience in using REMEDY Incident Mgt. preferred
  • Ability to work with a wide variety of technical & non-technical staff
  • Experience collaborating with multiple suppliers in a global environment
  • Ability to conceptualize problems and identify opportunities for process improvement
  • ITIL / ITSM certification or training preferred
  • Good interpersonal communication and customer-service skills
  • Ability to work under minimal supervision, with latitude for independent action and decision making
  • Travel <10%
28

Customer Support Specialist Resume Examples & Samples

  • Monitor incoming service channels and ticketing system, and respond to customer requests in a timely manner
  • Manage a high-volume, fast-paced work queue filled with shifting priorities and many simultaneous pieces of work; maintain detailed and accurate ticket information
  • Troubleshoot and permanently resolve technical issues across an unlimited variety of hardware/software, primarily via deskside support
  • Stay in close communication with customers on all open work, set and maintain appropriate expectations throughout interactions, and deliver superior customer satisfaction
  • Build, configure, deploy and maintain computing products including bedroom desktops, laptops, tablets, public kiosks, living group printers and mobile devices; perform certified hardware repairs
  • Consult with end users and departments to assess technology needs, and recommend hardware/software solutions; work with senior peers or management to implement these solutions
  • Proactively escalate customer service issues, trends, and suggestions for product/process changes to senior peers or management
  • Work to consistently meet team key performance indicators and queue management guidelines
  • Build, manage and troubleshoot participant and student accounts
  • Occasionally participate in technology projects
  • Assume additional responsibilities as required
  • Minimum Level of Education Required: High School Diploma; Bachelor’s Degree preferred, but not required
  • Minimum Level of Experience Required: 3-5 years of relevant technology and customer-service experience
  • Ability to deliver world-class customer service, and a strong desire to help others
  • Excellent interpersonal and written/verbal communication skills
  • Strong maturity, professionalism, and judgment; ability to complete most work with minimal supervision
  • Experience supporting both Microsoft and Apple personal computing environments; intermediate technical and analytical skills
  • Background in higher-education is desirable, as are industry-standard hardware/software certifications (i.e. Microsoft, Apple, A+)
  • Must be able to individually lift and move computer equipment up to 50 pounds, and periodically up to 100 pounds with the assistance of others
  • Cover up to one Sunday overtime shift per month; additional occasional weekend or off-hours support may be required
  • Intermediate technical knowledge with current/prior versions of Microsoft and Apple operating systems, Office applications, Outlook/Exchange, Microsoft SharePoint, etc
  • Experience working in a managed enterprise technology environment
  • Intermediate technical knowledge of mobile devices, including hardware, software, and network components
  • Ability to excel in a team environment
  • Demonstrated ability to project empathy with customers and teammates, and partner with others to creatively find satisfactory, supportable solutions
  • Intermediate knowledge of desktop/laptop hardware, especially from Dell and Apple
  • Working knowledge of client-level network configurations and protocols
  • Strong aptitude to quickly learn and retain technical skills and institutional knowledge
  • Ability to successfully manage many simultaneous work items of changing priority
  • Strong ownership, accountability, and attention to detail in all work efforts
  • Ability to clearly and easily present technical concepts to customers in non-technical language
  • Ability to capture and maintain accurate technical documentation and knowledge management content (internal and customer facing)
  • Experience installing, using, and supporting desktop tools including back-up solutions, virus protection, encryption, Intel LANDesk Management Suite, ServiceNow, and Hyperion reporting
  • Knowledge of IT Infrastructure Library (ITIL) and IT Service Management (ITSM)
29

Customer Support Specialist Resume Examples & Samples

  • Staff service desk role, and address customer needs in a timely, professional manner via phone, email, service desk and remote support
  • Build, configure, deploy, and maintain personal computing products including desktops, laptops, tablets, research workstations, and mobile devices
  • Build and maintain loaner laptop and test equipment pools
30

IT Customer Support Specialist Resume Examples & Samples

  • A valid High School diploma or GED and 2+ years of technical training and/or experience
  • An active US DOD Secret Clearance is required
  • Tasking-Imaging Machines, Troubleshoot Software Remotely and Customer Desktop support
  • A Security+ CE certification is required prior to starting
  • A Microsoft Windows 7 certification is required prior to starting
31

Customer Support Specialist Resume Examples & Samples

  • Need to have a basic to intermediate understanding of the four party payment process model
  • Serve as focal point for intermediary customer issues, concerns and requests for enhancements
  • Meet or exceed target departmental objectives related to key performance on issue resolution, customer satisfaction and overall availability to handle customer inquiries
  • Need a basic knowledge of MasterCard systems and can conduct basic configuration and cross system integrations
  • May provide guidance to less experienced team members and manage smaller project/initiatives as an experienced individual contributor
32

Customer Support Specialist Resume Examples & Samples

  • Assist in the development, sale, and support of the OncoEMR product line
  • Test, document and verify existing and new products
  • Manage client accounts, tracking features, bugs and enhancement requests
  • Develop quality feature demos, training presentations, and work-flows for Flatiron products
  • Support deployments of Flatiron software on the front line and in infrastructure development
  • Properly manage and document all work performed as part of ticket queue management; resolve and close all tickets
  • Provide emergency on-call support during non-business hours
  • Candidates must have very strong technical experience (preferably software/EMR support)
  • 3-5+ years of health care experience required (oncology/hematology a plus)
  • Experience with electronic medical records
  • Proven ability to work individually or as part of a team to solve technical problems
  • Strong analytical and technical skills
33

Customer Support Specialist, Mlra Resume Examples & Samples

  • Provide timely customer service by applying knowledge of LOA policies and procedures to managing employee cases
  • Process all centralized LOAs, including medical and non-medical leaves, utilizing a case management system and other applicable Human Resources information systems
  • Administer and monitor the status of Leaves, Sabbaticals, and LODI claims from initial request through employees’ return to work through the Online Leaves Automation System and/or Siebel
  • Work with Customer Information Coordinating Specialist of the MLRA to resolve escalated cases by conducting in-depth research, as necessary and appropriate
  • Collaborate with Benefits and Payroll Administrations to ensure that applicants who are eligible for continued health benefits and/or pay are maintained without interruption to those entitlements
  • Perform proactive written and verbal outreach to Central Office, field and school staff to ensure that employees on leave declare their intentions to return via the Leave Tracking System
  • Work with the Records Team of MLR to retrieve and track medical and leaves files
  • Adhere to production goals and workflow processes to ensure timely and quality service
  • Cultivate and maintain strong working relationships with other Customer Support Specialists in HR Connect Walk-In Center, and HR Connect Call Center
  • Interact with multiple HR information systems, such as: NYCAPS, APRL, Employee Information System (EIS), the Online Leave Application System and Siebel
  • Maintain strict employee confidentiality related to all discussions, medical and leave request documentation and information as outlined in DHR and HR Connect Service Center policies and procedures
  • An associate degree from an accredited college and three (3) years of satisfactory, full-time experience as described above; or
  • A satisfactory combination of education and experience. Satisfactory, full-time experience working for New York City government in a customer service, help desk or public information capacity, utilizing computers and information technology may be substituted on the basis of one year of NYC government work experience for the one (1) year of the experience described in “1” above. However, all candidates must possess a four-year high school diploma or its educational equivalent
34

Customer Support Specialist Resume Examples & Samples

  • University Degree in IT or Tourism
  • Excellent proven IT skills
  • Strong PC network and applications skills
  • Excellent understanding of the Tourism and Travel Business
  • Excellent communication skills (verbal and written) in English
  • Customer-centricity
  • Ability to set and manage priorities judiciously as well as to work under time pressure
  • Certification on IT Systems, ITIL Fundamentals and ITIL V2 is a plus
35

Customer Support Specialist Resume Examples & Samples

  • 2 years of relevant experience
  • AA/AS (1 year of college = 2 years of work experience)
  • Experience working Microsoft Office
  • Experience working Microsoft Outlook and Lync
  • Experience with using web applications
  • Good verbal and written communication skills to effectively deal with customers and diffuse potential problems
  • Must have good organizational skills, be detail oriented, and able to meet agency and customer deadlines
36

Customer Support Specialist Resume Examples & Samples

  • Proofreads and edits incoming and outgoing work orders to verify accuracy and ensure facility obligations are identified
  • Ensures proper work order coding of TAT exclusions as appropriate
  • Opens customer records in database as appropriate
  • Routes work order to proper repair shop after creation
  • Follows up with customers concerning approvals to repair estimates, required customer paperwork revisions, and other miscellaneous issues causing customer delays to the repair process
  • Acts as Company to Customer liaison in all areas requiring customer communications including repair administration and invoice management
  • Evaluates warranty claims with respect to manufacturer’s warranty period, entry of product into service, repeat failures, etc. Processes claims as appropriate
  • Properly identifies loan and exchange core returns and ensure the return of Thales owned equipment back to the appropriate inventory locations
  • Ensures the database is updated regarding changes to customer contact, invoicing and shipping information
  • Based on general guidelines, generates estimates and sets not-to-exceed (NTE) authorization levels allowing labor hours and material cost to be applied to customer units for technician repair activity as required by site specific procedures
  • Monitors customer terms and authorizes return shipment of customer product. Assists Finance department by monitoring customer accounts receivable and acts on the finance recommendations for collection risk when required
  • Provided feedback to the customer in a timely manner regarding changes resulting in a delay of product delivery or increased cost estimate where applicable
  • Issues repair credit memos in coordination with appropriate
  • Actively participates in improving the processes of the Customer Support Department and the repair station utilizing Lean and 6S principles
  • Other duties as assigned by Team Leader
  • High school graduate or equivalent required
  • College with Business Administration focus desired
  • Aviation, Electronics and/or sales background helpful
  • Two years customer service experience required
  • Two years working with repair database required
  • Knowledge of aviation industry and terminology a plus
  • Must be willing to travel both domestically and possibly internationally
  • Valid, unrestricted Passport with the ability to travel in and out of the United States or ability to obtain one
  • Must speak, read and write English fluently
  • Able to work overtime including weekends
  • Work schedule may vary, flexibility required
  • Must have a positive attitude
  • Organizational fit for the Thales culture, that is, exhibit the Thales values of Compliance, Respect, Innovation, Responsibility, Teamwork
  • Must be well groomed and maintain a professional appearance
  • Pass a seven (7) year background check and pre-employment drug test
  • Must be legally authorized to work in the country in which the position is located
  • Strong oral and written communication skills to include telephone skills
  • Must be able to work independently and as part of a team
  • Must be able to maintain business confidentiality
37

Customer Support Specialist Resume Examples & Samples

  • Critical thinking and attention to detail
  • Professional phone and e-mail etiquette
  • Consistently communicate with supervisor and team regarding status of daily work load
  • Ability to build rapport and relationships with customers
  • Confident interaction with other departments and senior leadership
38

Customer Support Specialist Iv-loan Operations Resume Examples & Samples

  • Leads in the evaluation and facilitation of all high touch and more complex internal/external customer requests with respect to pricing, data quality and other contractual elements
  • Resolves highly complex and sensitive inquiries that require internal communication, collaboration and consultation with account teams and/or customers
  • Functions as the Team Lead on all quality control programs to ensure the programs are running successfully day to day. Assigns and schedules review and ensures coverage on a day to day basis. Additional Team Lead responsibilities in the areas that are operational, administrative and or ad hoc but critical to the customer service the CSS team provides
  • Functions as topic or project management lead for all complex projects
  • Responds to and resolve customer inquiries for high touch lenders and escalated issues on all menu of services the team provides. Conducts research and analysis of and interpret account data and present effective solutions to problems or issues to support Customer Account Manager (CAM) on the same segmentation of lenders
  • Provides regular and timely feedback to management/customers regarding new trends or sensitive issues that arise from handling customer transactions/projects and provides data/statistics/analysis that adds value
  • Serves as Proxy for Manager coverage and/or related assigned work streams
  • Thorough knowledge of the mortgage business and experience in document custody process flows
  • Proven ability to function as a Team Lead on all aspects of document custody operations (including customer service and quality control initiatives)
  • Ability to function as a project management lead for any projects as assigned. These can be highly-complex in nature
  • Knowledge of Microsoft Office programs (such as Word, Excel, Access, and PowerPoint)
39

Technical Customer Support Specialist Resume Examples & Samples

  • Monitor and manage Tier 1 / 2 cases
  • Initial case acknowledgement and assessment: reply to customer via case system, e-mail or phone
  • Internal support for Sales, Business, and Account Management teams: help to resolve technical questions, provide product and tech trainings, etc
  • Resolve Tier 1 category cases including platform questions and troubleshooting ad trafficking/serving, reporting, and console related issues
  • Occasionally participate in customer or internal calls as needed to expedite resolution
  • Understanding of web technologies, including web pages, basic JavaScript/HTML, video players
  • Learn and use various web debugging tools
  • Continued learning of new product features
  • Maintain proficiency in ONE by Aol platforms, including products, processes, and related technologies
  • Conduct regular training sessions on products for new/ existing clients
40

Customer Support Specialist Resume Examples & Samples

  • Be the single point of contact for customers for orders and inquiries
  • Answer incoming calls from customers to process orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information
  • Process orders with correct documents in compliance with policies and procedures
  • Seamless execution from order, book to ship through working closely with internal cross functional teams. (Sales, Finance, Product and Fulfillment centre)
  • Review scheduled ship date for each orders and provide ship commit to customer upon request
  • Attend weekly business meeting and provide shippable orders for the month
  • Prepare and co-ordinate with fulfillment team on customer's required documentation for shipment
  • Assigned to work on improvement projects to drive and achieve higher levels in service quality and customer satisfaction
  • Degree with min 3 years experience in customer service or related type of experience preferred
  • Good verbal and written English is required
  • Good attitude, team player, and adaptable to change
  • SAP / Oracle or other database system experience prefer
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41

Senior Customer Support Specialist Resume Examples & Samples

  • Identify and pass sales leads to sales team as appropriate
  • Work closely with Technical Support, Manufacturing, Finance, Sales and Marketing to ensure that Illumina provides a positive and collaborative experience for their customers
  • Provide phone and email support to customers
  • Check purchase orders of distributors for accuracy (quantity, price, description, etc.)
  • Convert sales process notifications (confirmations, delays, etc.) into local language documents where appropriate
  • Work with accounts receivable to maintain up-to-date customer finance details
  • Work closely with team members from Product Management, Planning, Sales, Finance and Logistics to resolve issues and ensure accurate and timely delivery of orders
  • Monitor purchase/sales orders and update status to ordering parties
  • Proactive communicate to sales team when change of order status is received
  • Review, book, manage all aspects of commercial and internal sales orders received from the business in an efficient and timely manner
  • Review detailed customer order specifications for custom products
  • Coordinate with service team to arrange delivery of instruments, installation reagents and other reagents and parts as required
  • Train new employees to use the necessary systems for Customer Support
  • Execute research and data analysis tasks
  • Design, train and oversee new employee training to use the necessary systems for Customer Support
  • Coordinates high level activities between departments and outside parties
  • Contacts Illumina employees at all organizational levels to gather information and prepare reports
  • 2-5 years of industrial experience, preferably with a biotech company, required
  • 1 year of customer support experience required
  • Experience working with a freight forwarder or strong experience with international logistics preferred
  • Experience working with ERP systems (SAP, JDE, etc.) or other order entry software preferred
  • Familiarity with Internet commerce sites and overall comfort with technology strongly desired
  • Strong desire to provide total customer support, going further to address customer core needs
  • Strong written and verbal communication skills in English
  • Excel, Outlook, Word experience required. Comfort with technology preferred
42

Customer Support Specialist Resume Examples & Samples

  • Minimum of 2 years direct or indirect sales experience. Medical sales experience preferred
  • Ability to document a track record of lead generation success
  • Accurate data entry and record keeping skills
  • Must be an energetic, enthusiastic self-starter who enjoys challenge and is dedicated to getting the job done with minimal support and direction
  • Must be PC literate, have excellent organizational, communication, and interpersonal skills
  • Fluency in English and German are mandatory
43

Customer Support Specialist Resume Examples & Samples

  • Manage customer questions or concerns regarding order status or other related issues
  • Pick, Pack and Ship orders including customer orders, sales demos & samples, customer evaluations, checking pricing and delivery details
  • Enter sales order details into ERP system, laisse with international and manage backorders
  • Liaise with couriers for on time deliveries
  • Respond to customer queries on pricing, PODs, shipment tracking, copy paperwork etc…
  • Receive in stock replenishment orders to the ERP system. Visually inspect, unpack and place on shelves
  • Assist with office administration tasks
  • Work with the operations specialist as required
  • Coordinate with appropriate staff to resolve client concerns or issues relative to ongoing/completed projects or quality issues
  • Stocktaking and stock management
  • Provide technical support
  • Assist the sales and education team in assisting or resolving customer issues
44

Customer Support Specialist Resume Examples & Samples

  • Consult with managers, engineers, planners, and designers regarding designs, schedules, and tooling
  • Estimate requirements considering projected utilization, function, performance, dimensions, costs, and safety to provide information for management decisions
  • Prepare specifications and documents in accordance with requirements, established formats, and general instructions
  • Represent the group in meetings and conferences and make recommendations relative to the section's operations
  • Arrange for purchase of equipment, materials, or parts, and conduct evaluations to determine compliance with quality standards & specifications
  • Plan / conduct analyses & tests, and prepare related recommendations & reports
  • Act as Principal Investigator and/or lead the investigation of complex technical problems typically requiring unique solutions and rapid responses to prevent delays or failures
  • Evaluate such matters as equipment utilization, workflow, and unique requirements of specific orders
  • Prepare layouts of equipment & workspace, and ensure timely acquisition & introduction of equipment to cost-effectively meet requirements
  • As required, provide technical direction and coordinate activities of less experienced staff
  • Duties require thorough understanding of manufacturing and related processes and equipment in order to effectively analyze and resolve problems
  • Technical input, recommendations and decisions may impact the organization's effectiveness, cause delays & additional costs, and result in acquisition of unsuitable equipment
  • Requires ability to act decisively and influence decisions internally and with customers
  • 5 years of professional experience in manufacturing, planning, and/or customer service roles
  • Broad experience working in industrial manufacturing environments, especially with production planning / master scheduling responsibilities
  • Proven customer service expertise, especially with industrial clients
  • Lean Manufacturing, Theory of Constraint, and/or Six Sigma expertise
  • Strong proficiency with ERP and other technical tools – expertise with MS-Excel is critical, and experience working with SAP is a plus
  • Extensive training with “soft skills” (e.g. leadership, business communications, conflict resolution, etc.)
  • Excellent communication skills (written & verbal) in English, as well as a high level of integrity
45

Customer Support Specialist Resume Examples & Samples

  • Receives incoming requests for support from customers via telephone, e-mail, fax
  • Supports team members in the achievement of team goals such as average speed of answer and service levels. Responds to client inquiries, including clarifying problems and applying payroll expertise and analytical ability to resolve problems, which are typically within the following categories
  • PC skills (Microsoft Office suite, keyboarding, etc.)
  • Experience in a call centre environment
  • Training in basic accounting
  • Advanced Service Delivery skills and training
  • Education in Payroll and/or Human Resources
  • Grade 12
  • Completion of CPA Payroll Compliance Legislation and Payroll Fundamentals 1 within 24 months of employment
  • Post-secondary education (diploma or degree level) desired
46

Payroll Tax Customer Support Specialist Resume Examples & Samples

  • Requires knowledge of all phases of the tax filing process, from conversions through account termination, including funding, governmental requirements for all major Federal, State, and Local tax codes, interfaces into the CORE systems, and all CORE overrides required for the filing of compliant quarterly and annual tax returns for all tax jurisdictions
  • Maintain customer master data, including jurisdictional data, and maintain documentation of all issues that may have a fiscal or tax impact on clients' accounts
  • Prioritize all incoming customer issues and ensure all required completion timeframes are met. This includes information requests received from customers, other internal departments, payroll partners, and tax agencies
  • Initiate proactive problem resolution via technical and creative problem solving
  • Exercise technical skills, access available resources and utilize system/desktop tools in resolving and following through on customer’s tax issues
  • Coordinate or escalate problem resolution with other internal or external departments as required
  • College degree or a minimum of 2 years of related experience
  • 2+ years payroll and/or payroll tax experience
  • Demonstrate analytical ability, technical and quality orientation in problem resolution and servicing
  • Expected to work overtime as required during any calendar quarter, and quarter end job assignments frequently involving attendance on Saturdays
47

Tax Customer Support Specialist Resume Examples & Samples

  • Serve as liaison/advocate between employers, tax agencies, payroll partners, and internal departments with responsibility for being the primary contact on all tax service matters
  • Resolve all customer issues in a professional, qualitative and responsive manner (evidenced by overall customer satisfaction and performance metrics)
  • Analyze and process incoming quarterly and year-end data to generate a quality resolution, minimizing penalty and interest exposure
  • Support overtime requirements as needed
  • Payroll and/or payroll tax experience required
  • Excellent communication/negotiation skills, both oral and written, since position requires contact with all levels of customer and internal personnel
  • Proficiency in working within Windows environment, business applications and proprietary desktop tool sets
  • Must be organized, and be capable of working in an independent manner to meet all required timeframes and commitments
48

Customer Support Specialist, Clinical Resume Examples & Samples

  • Develop an in-depth understanding of the Clinical modules used to support processes and patient care in long term care facilities
  • As a member of the Customer Support Department, your main area of responsibility will be to resolve customer issues over the phone or through other electronic interactions
  • Work effectively and professionally with other departments to resolve issues
  • Document user problems through the use of an online problem management system, NetSuite
  • Be available to work between the hours of 8am to 7pm weekdays, occasional weekends, and on-call as necessary
  • Post-secondary education preferably a nursing diploma, and/or designation
  • High degree of computer literacy and excellent typing skills
  • Prior experience using PointClickCare is an asset
49

Customer Support Specialist, Financial Resume Examples & Samples

  • Provide immediate support by telephone and email to customers with business process queries or difficulties using the application in their day to day work
  • Work effectively and professionally with other departments to resolve application defect issues and escalate enhancement requests
  • Coordinate and execute internal, external, and or internal/external meetings to resolve problems
  • University degree or college degree
  • Prior experience with Financial PointClickCare application is preferable
  • Prior experience in Long Term Care is an asset
  • Experience providing web-based application software support
50

Customer Support Specialist Resume Examples & Samples

  • Support customers by responding to incoming messages about Red Hat Online Learning system
  • Assist students in understanding our ROLE course content
  • Assist students with ROLE lab exercises
  • Resolve and apply hotfixes to classroom content or lab environments
  • Collaborate with other members of the Red Hat Training team to resolve issues for our customers
  • Build and deploy cloud images for training labs
  • Deploy updated or new course content into the online platform
  • Quality assurance test lab content produced by the Red Hat Training Curriculum Development team
  • Continue to deepen your knowledge of Red Hat products and solutions
  • Excellent English communication skills, both written and verbal
  • Quality customer service skills and prior customer-focused experience
  • Ability to work across multiple time zones
  • Java programming experience
  • Ability to troubleshoot JBoss middleware
  • Command line knowledge of Linux
  • Red Hat Certified System Administration (RHCSA) certification is preferred
  • Red Hat Certified JBoss Administrator (RHCJA) certification is preferred
  • Python programming experience is preferred
  • Bachelor's degree or equivalent experience in the enterprise IT industry is preferred
51

Customer Support Specialist Resume Examples & Samples

  • Apply hot fixes to course content or lab environments
  • Collaborate with other members of the Red Hat Training teams to resolve issues for our students
  • Assist curriculum developers on building and deploying cloud images for training lab exercises
  • Deploy updated or new course content into the Red Hat Online Learning system
  • Perform quality assurance test on lab content produced by the Red Hat Training Curriculum Development team
  • Quality customer service skills and prior customer-focused role experience
  • Command line expertise of Linux
  • Red Hat Certified System Administration (RHCSA) and Red Hat Certified Engineer (RHCE) certifications are required
  • Ability to troubleshoot Red Hat JBoss Middleware is a plus
  • Shell scripting or Java programming experience is preferred
52

Senior Customer Support Specialist Resume Examples & Samples

  • Research customer issues and incorporate your findings in Red Hat's knowledge base
  • Translate materials, manuals, and knowledge base articles
  • Customer-facing mindset, professional communication skills, and a positive attitude: previous experience in a similar is a plus
  • Professional-level knowledge of English and 2+ of the following languages: Italian, French, or Spanish
  • Flexibility, customer focus, and ability to deal with stress
53

Customer Support Specialist Resume Examples & Samples

  • Customer-facing mindset, preferably with previous experience
  • Knowledge of English and 2 of the following languages at a professional level: Italian, French, or Spanish
  • Flexibility, customer focus, and the ability to manage stress
  • Desire to learn about Red Hat Enterprise Linux (RHEL) and related technologies
  • Training will be provided, so no professional technical experience is required, but it is considered a plus
54

Customer Support Specialist Resume Examples & Samples

  • Support customers by responding to incoming messages about our Red Hat Online Learning system
  • Assist students in understanding course content
  • Assist students with lab exercises
  • Resolve and apply hotfixes to classroom content and lab environments
  • Investigate and troubleshoot issues with our learning portal
  • Test lab content produced by the Red Hat Training Curriculum Development team
  • Red Hat Certified Engineer (RHCE) certification
  • Linux system administration experience
  • Ability to troubleshoot Red Hat Enterprise Linux (RHEL)
  • Cloud computing deployment and administration experience, including OpenStack and OpenShift
  • Bachelor's degree or equivalent experience in the enterprise IT industry
  • Ability to work during North American business hours
  • Familiarity with web framework and UI design is preferred
  • Experience with virtual machine or cloud image building is preferred
55

Customer Support Specialist Resume Examples & Samples

  • Provide inbound and outbound (phone, email, web) support and resolution to customers
  • Support includes open customer incident and service request tickets in Support ticketing system, liaising between customer, support groups and Operations/Development, track, route and redirect problems to correct resources
  • Properly escalate unresolved issues to the next level of support; if a high-priority issue opens an investigative ticket whilst collecting all necessary debugging information
  • Walk customers through problem solving process; research incident using available knowledge base. Ensure proper recording, documentation and closure by documenting all correspondence with customer and cloud operations group in incidents to enable record tracking and always set status of incident in ticketing system
  • Follow-up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Preserve and grow knowledge of service desk procedures, products, services and create knowledge base system
  • Obtain detailed and accurate information relating to the business impact of customer’s technical issues utilizing effective questioning techniques to enable incident/service ticket creation with correct priority
  • Support customers with functional questions displaying exceptional customer service knowledge and oral/ written communication skills
  • Exhibit strong diagnosing and troubleshooting skills whilst resolving customer issues; and
  • Seek out opportunities to add value to customers during all interactions, JAVA, SQL, Database and SuccessFactors knowledge are a plus
  • Associates or Bachelor’s Degree in Computer Science/ Information systems is preferred
  • Technical degree or technical troubleshooting experience required
  • HCM (Human Capital Management) business processes and HRIS knowledge will also be beneficial
56

Customer Support Specialist Resume Examples & Samples

  • Provides assistance with logistics product support to ensure sustainment capability of products and services; supports gathering of information used to develop and maintain logistics products and engineering data. Assists with development of systems support requirements and responds to customer inquiries. Identifies and collects problem symptoms and troubleshooting results for technical, operational and quality issues reported by a customer. Collaborates with other technical personnel to research and test solution options in order to directly work with the customer through the process of resolving the problem. Prepares communication and presentation material describing the issues and solution options for dissemination to internal and external customers on specific components or systems
  • Revises publications and related data to support product requirements. Gathers customer requirements and researches and compiles basic technical information to develop technical documentation. Incorporates engineering and technical content and illustrations into documents. Provides assistance to support document conversions. Reviews technical documents for grammatical errors. Enters support activities information into database
  • Performs basic research of processes, applications, systems and data to support identification of functional requirements for application or system design. Interprets and translates basic requirements into functional specifications. Assists in the development and execution of tests to validate system functionality against specifications
  • Assists with the analysis of computing requirements. Assists with a multi-disciplinary range of basic systems and application support activities. Assists with activities to install, configure and maintain systems hardware, software and components. Documents and implements computer applications. Assists in the restoration of basic computing service operation. Supports activities to ensure security of information and systems
  • Assists with hardware and software installation and assists with problem resolution or technical support for delivery systems. Assists with the implementation of established security requirements. Assists with performing system monitoring, backup and restore procedures to ensure system and data availability
  • Provides training and/or on-site support to users of software applications
  • Extensive knowledge of ICODES
  • Experience with the transportation logistics domain
  • Knowledge of recent versions of operating systems such as Windows (v 7 on up)
  • Knowledge of databases such as Oracle and PostgreSQL
  • Previous experience in software installation and configuration
  • Previous experience with Web applications and other Web technologies
  • Solid troubleshooting abilities
  • Ability to guide end user through technical and functional issues over the phone
  • Ability to write documentation such as user guides and troubleshooting steps
  • Must meet the eligibility requirements of a US government security clearance
57

Customer Support Specialist Resume Examples & Samples

  • Actively engage with customers to resolve their inbound requests & support our dedicated outreach to retain customers
  • Assist and educate customers to ensure that campaign budgets are fulfilled and optimize based on performance requirements
  • Identify and communicate macro trends across inbound support channels
  • Initiate new features and improvements with our Product team
  • Troubleshoot product issues
  • Operate live chat and support phone lines
  • Field general advertising and technical inquiries for clients
  • Active identification of process improvements
  • Develop processes to scale our business and lend a hand wherever needed
  • 1 year of professional experience preferred
  • Web/tech savvy a must
  • Knowledge of the latest trends associated with online marketing
  • Very strong written and verbal communication skills
  • The ability to think and react quickly
  • Team player and collaborative operating style
  • Proactive and excited by change and fast paced-work
  • An innovative mind always willing and able to contribute creative solutions to problems as they arise
  • Passion for online technology and the startup environment
58

Customer Support Specialist Resume Examples & Samples

  • Support and provide superior customer service via telephone, email and tickets to customer satisfaction and response targets
  • Support YesBookit and Glad to Have You
  • Support system integrations with holiday accommodation portals such as Stayz and HomeAway
  • Support system integrations with trust accounting programs such as Console Gateway and Rockend REST
  • Build positive rapport with different types of customers and partner companies, and assist in managing at risk relationships
  • Onboard new clients including system set up and training as required
  • Assist with company social media presence
  • Assist in preparation and running of training workshops, product workshops and client facing events. eg Annual Conference
  • Contribute to reporting, product performance, client communication
  • Maintain strong local knowledge of day-to-day developments relating to the holiday rental market
  • Strong telephone support experience
  • Strong experience directly servicing customers
  • Intermediate to strong computer literacy and keyboarding skills. Experience with business support software applications such as MS Office (Word, PowerPoint, Excel)
  • Excellent communication skills including by phone and email
  • Fundamental knowledge in understanding data and reporting tools
  • Professional presentation and conduct
  • Self driven and motivated to achieve personal and professional objectives autonomously
  • Highly professional and able to communicate effectively both internally and externally
  • Able to work with sales, marketing, product and support teams
59

Customer Support Specialist Resume Examples & Samples

  • Being an initial point of contact for inbound email interactions related to BlackBerry products and services including mobility solutions, device and enterprise software and related services
  • Maintaining ownership and ensuring resolution by the appropriate team to reported customer issues
  • Triaging incoming emails from various stakeholders and customers and responding with next steps
  • Assigning the respective issues to the designated BlackBerry subject matter expert
  • Monitoring the progress towards resolution and following-up on the reported issue to ensure a satisfactory outcome
  • Ensuring that issues are escalated when required to satisfy all relevant internal and external stakeholders
  • Continuously evaluating and identifying opportunities to drive process improvements that positively impact the customer’s experience
  • Post-secondary education in a related field, or equivalent combination of education and experience. (Degrees/Diplomas in Business Administration, Project Management, Marketing preferred)
  • Superior comprehension and communication (fluent English written and verbal) skills
  • 1-3 years of experience with strong customer service orientation with a keen sense of urgency and priorities, i.e. doing what is necessary to resolve customer issues
  • Ability to analyze situations and problem solve in a proactive manner
  • Strong partnership and collaboration skills; able to develop and maintain effective relationships with peers, executives, customers, and other internal and external stakeholders
  • Ability to track and manage issues until they are fully resolved (regardless of ownership of the issue), and committed to seeing the issue through to resolution
  • Ability to organize and present data in a clear and concise manner. Comfortable presenting conclusions and recommendations to stakeholders at various levels within the organization, including management and senior management
  • Proficient use of technology including Microsoft Office, Outlook etc. is essential
60

Customer Support Specialist Resume Examples & Samples

  • Adhere to client's defined standard processes and procedures and company policies
  • Increase awareness of InSinkErator products and expose customers to the product benefits and applications
  • Flags up personal training requirements to immediate supervisor
61

Senior Customer Support Specialist Resume Examples & Samples

  • Great news - many of our open jobs at PointClickCare are filled with internal employees!
  • A Sr. Customer Support Specialist will typically progress into a Team Lead and become equipped with the tools to lead and mentor a group, move into Data Services and execute more of your SQL skills, or even become a Business Analyst on our Product team. As well, ample opportunities to move into other areas of your interest within the business!
  • Even if you’re not looking to change jobs, we offer free training on new technologies, project management, agile training, leading others, and improving your public speaking / presentation skills to name a few
62

Customer Support Specialist Resume Examples & Samples

  • Provide market feedback to the business
  • Create MS product offerings value proposition in conjunction with product category management, product marketing and other company organizations
  • Support financial reporting & planning
  • Performs other customer related duties as assigned
  • Contributing To Team Success
  • Customer Service/Logistics
  • Customer/Supplier Knowledge
63

Customer Support Specialist Resume Examples & Samples

  • Standard sales order creation and maintenance - Interprets requirements of contracts, purchase order details, quotes, and sales or customer inputs to create and maintain stock sales orders in ERP system in accordance with contract guidelines and Illumina policies and procedures
  • Distributor Shipment Support – Communicates with customer to understand preferred Inco terms, carrier, shipment requirements. Works with internal teams to arrange shipment and communicate customer in support of importation
  • Custom product order creation and maintenance – interprets complex custom order requirements and contracts, translates into orderable units of subcomponents based on calculations and design requirements. Input orders and manage order fulfillment utilizing multiple systems including SFDC, SAP, MyIllumina, LIMS and proprietary in-house applications
  • Creates and manages product returns, credit and debit memos in ERP system and updates SFDC CRM. Coordinates with logistics and field team for pickup of products and provides information/updates to customers and internal teams as needed
  • Create and Manage service requests to field teams in SFDC and service contracts in ERP system pursuant to purchase order details, quote and sales or service management input as needed
  • Handles phone and email inquiries with internal and external customers to provide direction or solution
  • Monitors Back Orders and manages updates in system and communication updates to customers and internal staff on a regular bases
  • Validate accuracy of sales orders entered by peers for specified orders. Provide guidance to resolve errors or escalate to Senior Staff or Manager for resolution of errors
  • Collaborates with internal and regional teams to drive on time fulfillment of orders and resolutions of issues to meet or exceed customer expectations
  • Provides product and system training to staff and customers as assigned
  • Reads/Analyze Reports in support of order fulfillment and service operations
  • Supports Service Dispatch team and processes as needed
  • 2 + years of customer support experience required
  • Experience with International shipping & distribution / For Distributor support
  • Prior experience with Latin American markets
  • Demonstrated ability to solve problems and work effectively in a team environment
  • Requires knowledge of ERP and CRM business systems
  • Ability to read and analyze reports and data
  • Previous SAP, SFDC or other ERP and CRM experience required
  • Past experience in similar vertical industry desirable
64

Customer Support Specialist Resume Examples & Samples

  • Utilise management information to present the performance of the Team to internal and external stakeholders and in decision making
  • Ensure all orders are processed and acknowledged efficiently, liaising with internal departments to solve any issues that arise
  • Monitor the lead times for the products, escalating to the relevant business area to ensure goods are available at the agreed time
  • Work with external suppliers to ensure documentation is accurately prepared to meet both the customer and legal requirements; and delivered with a view to identifying and implementing service improvements
  • Reporting on complaints (PAR&R’s) and ensuring closure is within a timely manner
  • Ensure company policy and procedures are kept up to date and adhered to
  • To develop good working relations with the customers, their agents, Spatial and other departments to ensure all the customers’ requirements are met
  • Manage, motivate and develop employees and team performance in accordance with ABB HR procedures, i.e. performance review, ensuring objectives and behaviours are aligned and consistent to the department objectives
  • Lead and manage in informal / formal team meetings to share key department information and progress against plans
  • Promote Health & Safety within the workplace and safe working practices
65

Customer Support Specialist Resume Examples & Samples

  • Log, track and respond to incoming support calls, emails and social media enquiries using Zendesk in a positive and responsive manner
  • Understand the everydayhero organisation structure and direct other queries to Account Managers, Finance, Marketing and Professional Services as appropriate
  • Further develop everydayhero’s online self-help knowledgebase and charity website resources by creating and updating help articles inline with customer needs and enquiry trends
  • Regularly run small online training sessions for new charity customers or new staff within their organisations to teach them how to use the everydayhero platform (around 4hrs per week)
  • Manage and engage in conversations with customers on Facebook, Twitter and Instagram to provide support and acknowledgement
  • Work with the Marketing team to produce topical, emotive and brand-relevant content for everydayhero’s Wonderwall, community blog and social media channels
  • Enhance and grow the reputation of the everydayhero brand by understanding and delivering on our brand persona and positioning
  • Experience with customer service platforms such as Zendesk will be highly regarded
  • Familiarity and comfort in using Facebook, Twitter and Instagram is desired
  • Strong ability to write succinctly and eloquently for a range of mediums
  • Mac literate is preferred
66

Customer Support Specialist Resume Examples & Samples

  • Resolve customer questions about JobBOSS Software and related products, quickly and efficiently
  • Participate in organizational-related projects
  • Ability to multi-task and handle complex matters with minimal supervision and with excellent follow up skills
  • Ability to train and mentor internal resources
  • Accurately and completely document customer issues and provide all necessary feedback in a timely manner
  • Submit customer reported defects and enhancements, accurately documenting impact to customers business needs
  • Proactively inform Customer Support Manager of escalating situations
  • Assist in testing and system planning for future versions of JobBOSS and integrations
  • Document Frequently Asked Questions (FAQ’s) to update internal/customer knowledgebase
  • Minimum of 2 years customer service experience supporting business software
  • Experience with Microsoft SQL database
  • Experience with Crystal Reports
  • Experience with web-based desktop support tools
  • Manufacturing or shop experience desirable
67

Customer Support Specialist Resume Examples & Samples

  • Minimum two (2) year experience in customer service
  • Exceptional organization and communication skills
  • Desire to work in a fast-paced, dynamic entrepreneurial environment with significant demands on New Product Introduction
  • Demonstrated high levels of integrity, maturity and judgment
  • Comfortable and capable of using computers: Word and Excel
68

Associate Customer Support Specialist Resume Examples & Samples

  • Standard sales order creation and follow-up - Interprets requirements of purchase order details, quotes, and sales or customer inputs to create and maintain stock sales orders in ERP system in accordance with contract guidelines and Illumina policies and procedures
  • Creates credit and debit memos in ERP system and updates SFDC CRM. Coordinates with logistics and field team for pickup of return of product, when applicable, and provides information/updates to customers and internal teams as needed
  • Triages inbound emails to Customer Support Inbox and appropriately distributes to various work queues within Customer Support
  • Schedules Internal Meetings and distributes internal communications
  • 0-2 years of customer support experience required
  • Strong written and verbal communication skills, very detail oriented
  • Knowledge of Microsoft Word, Excel and Outlook required
  • Preferred knowledge of ERP and CRM business systems
  • Preferred ability to read and analyze reports and data
69

Senior Customer Support Specialist Resume Examples & Samples

  • Experience on EMC Storage subsystems Clariion(Cx Series), Symmetrix (DMX) & V-MAX) and Dell storage and servers
  • Good Exposure in Isilon, VNX(Block and Unified),
  • Basic OS administration (Ex. Linux, windows etc)
  • Good Experience EMC Local Replications Time Finder – Mirror, Clones
  • Experience in Switch upgrade, DS530, DCX-4S-B code upgrade
  • Knowledge of EMC Remote replication products like Mirrorview, Sanp view, San copy
70

Customer Support Specialist Resume Examples & Samples

  • Bring accountable for managing a team-based portfolio of clients using in-depth specialist knowledge across a range of supported products
  • Proactively speaking to clients to update them with progress of outstanding cases
  • Turning client dissatisfaction around by either resolving or identifying system/process enhancements
  • Developing and maintain contacts with specialists in other areas of the Group to support the resolution of client queries
  • Occasionally support testing of products or version enhancements
  • Providing input and assistance with the preparation and running of team meetings
  • First class customer service skills
  • Ability to work as part of a team and on own initiative
  • Proactive focus towards query resolution and analysis of root cause to prevent future queries
  • Online Assessments (60mins): We'll then ask you to complete three online assessments. You’ll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail
71

Associate Customer Support Specialist Resume Examples & Samples

  • Translate non-English queries and technical updates from customers to and from written and spoken English
  • Actively research customer issues and incorporate your findings in Red Hat's knowledge base
  • Solve progressively more customer issues by yourself, as your technical skills grow
  • Professional communication skills and a positive attitude
  • Knowledge of English and 2 of the following languages at a professional level: German, Italian, French, or Spanish
72

Customer Support Specialist Resume Examples & Samples

  • Validate technical parameters of orders to ensure accuracy, completeness, and technical feasibility
  • Help train and mentor internal and remote new employees using necessary systems needed for Customer Support
  • Review detailed customer specifications & commercial terms and conditions
  • Assist in responding to customer inquiries and recommending products based on their specific needs and interests
  • Data entry into the company’s ERP system and the manufacturing LIMS system
  • Provide customers with order verification, updates on delivery dates, product availability and pricing
  • Qualify and forward sales leads to the appropriate personnel
  • Work closely with Technical Support, Manufacturing, Finance, Sales and Marketing to ensure that Illumina provides world class experiences for their customers
73

Customer Support Specialist Resume Examples & Samples

  • Understand, troubleshoot, analyze and resolve software issues reported to GCC by customers or ABB implementation staff
  • Apply and utilize knowledge gained from industry/product expertise and technical understanding to quickly identify issues and render solutions
  • Prioritize tasks and accurately document the nature of the reported problem
  • Must be able to quickly assess the problem at hand and understand how important or unimportant the particular issue is to the customer all while keeping the big picture in mind
  • Bachelor's degree from four-year college or university
  • Willingness to take the lead on all customer communications
  • Excellent time management, decision-making, presentation, relationship, and organizational skills
  • Must thrive in a fast-paced, time-compressed and dynamic environment
  • U.S. citizen or permanent resident
  • Engineering, Business/Economics and Information Systems degrees preferred
74

Customer Support Specialist Resume Examples & Samples

  • Manage projects and tasks that help to improve the quality of the CIC (release readiness, process definition, training, service audits…)
  • This role will develop framework and support to ensure the CIC has the tools and training required to do their jobs in all areas including but not limited to
  • Working with individuals from diverse cultures preferred
75

Customer Support Specialist Resume Examples & Samples

  • Strong background as a Customer Service Executive with some experience of co-ordinating others
  • Computer literacy and excellent knowledge of Microsoft packages
  • Strong time management, organisational and prioritisation skills
  • High attention to detail with the ability to work to deadlines
  • Ability to build strong relationships with clients via telephone contact
  • Ability to work as part of a team, as well as on your own initiative to be able to make decisions relating to service delivery
  • To demonstrate a good level of business acumen and develop strong understanding of key communication factors relating to client's businesses
  • Excellent communication skills both verbal and written, with excellent telephone handling skills
  • Possess good numerical skills
  • Confident, hardworking, honest and dynamic; with a passion for delivering excellent customer service
  • Knowledge of telecoms technology is desirable, but not essential for this role
  • You may be required to take on additional tasks as required depending on the business needs
76

Technical Customer Support Specialist Resume Examples & Samples

  • Provides remote technical applications support for end user problems using the latest remote access technologies as appropriate
  • Resolves customer satisfaction issues by providing solutions to complex technical applications issues
  • Assist with application-related escalations
  • Provides on-site support in critical customer situations, as determined by their manager
  • Act as a technical resource for the overall goals of the team
  • A minimum of five (5) years of technical experience in Interoperability applications preferred
  • Ability to work cohesively and effectively with employees at all levels of the organization
  • Ability to handle multiple simultaneous demands and prioritizes work with minimal supervision
  • Advanced knowledge of technical applications for the designated modality
77

Customer Support Specialist, Dubai, UAE Resume Examples & Samples

  • Ensuring continuity in the business operation
  • Ensuring proper understanding in the following skills with hands-on knowledge to support customer service activities
  • Order entry and order acknowledgement,
  • Delivering date management to ensure that customer requirements are being met at reasonable cost
  • Creating of picking list, confirmation of the dispatch, invoicing
  • Managing required changes in order processing (delivery date, expediting, address, etc)
  • Handling escalation for all customer related issues and feedback, product recall, reverse logistics, claims etc
  • Approving of all related sales order transactions
  • Expediting processes, track and trace of expeditions
  • Creating and maintaining of Customer (bill-to, ship-to (if applicable)) master data in SAP
78

Customer Support Specialist Resume Examples & Samples

  • Experience identifying, analyzing, defining, and coordinating user, customer and stakeholder needs and translating them into technical requirements
  • Experience troubleshooting and problem solving technical and non-technical issues (e.g. equipment, systems, networks, computer operations, etc.)
  • Basic experience with SharePoint site development
  • Familiarity with Enterprise Project Management (EPM)
79

Customer Support Specialist Wiring Accessories Resume Examples & Samples

  • Follow up with customer orders,
  • Manage order handling & tracking process
  • Build an effective communication network between Sales Force and other departments
  • Ensure smooth execution of the whole shipment lifecycle,
  • Support & performs other duties such as Logistics operations & documentation
  • Weekly and monthly reporting
80

Portuguese Customer Support Specialist Resume Examples & Samples

  • Fluency in Portuguese and English is required (reading, writing, and speaking)
  • A passion for customer service
  • Resourcefulness and flexibility
  • Superior interpersonal skills
  • Outstanding follow through and organizational ability
81

Customer Support Specialist Resume Examples & Samples

  • Are ambitious and ready to take the next step with us
  • Passionate about IT
  • Native German speaker and knowledge of a second language (French, Dutch, Spanish or English)
  • Have a Bachelor’s Degree
  • Have some knowledge of accountancy / finance
  • Have an analytical mind and you get a kick out of solving complex problems
  • Are customer oriented and stress resistant
  • Offer on-the-job training to help you grow both personally and professionally
  • Will challenge you and promise to sharpen your brain
  • Competitive salary and a year contract and a hospitalization insurance and group insurance
82

Customer Support Specialist Resume Examples & Samples

  • Customer support including PO conformation, document support, visits, weekly calls, etc
  • Support Global and regional product managers with new product development, pricing, samples, and inventory
  • Communicate effectively across a globally dispersed team
  • Work with Product Managers to identify area for improvement
  • Bachelor Degree in business, or combination of degree and related experience
  • Some understanding of general business practices
  • Strong drive for results and a passion for growing businesses
  • Outstanding problem-solving skills
  • Excellent writing/verbal communication, and presentation skills
  • Demonstrated solution-oriented attitude contributing to success in reaching complex targets and deadlines
  • Demonstrated interpersonal skills combined with a strong communication, a positive and constructive personal approach and strong relationship building and influence management skills
  • Demonstrated ability to work in different cultural contexts successfully
  • Requires flexible hours to work with teams in different global regions
  • Demonstrated Growth Mindset
83

Customer Support Specialist Resume Examples & Samples

  • This position is responsible for developing a working relationship with our customer, to assist in all matters concerning but not limited to customer satisfaction as well to assist in the procurement (eg: credit check and business rules) completion of all facets of the customer setup (eg: contract terms and conditions, pricing and negotiable), track days sales outstanding (DSO), accounts receivable, collection, and maintenance processes in the ERP system
  • Troubleshoot complex medical, technical and routine requests. Receives, resolves, and follows-up with the most complex customer issues that cannot be resolved immediately. Acts as liaison between field sales force and Pharmacy operations. Responsible for managing customer relationships of assigned accounts to ensure they receive high quality service, including prospective monitoring of key and/or at-risk accounts
  • This position will include manning the 1-800 customer service number
  • Serves as a liaison between customers and various departments depending on customer inquiry
  • All set up activities of a customer including credit check, enforcement of finance business rules,
  • Work with respective Account Executive and sales team for timely communication, as appropriate
  • Utilize proper telephone etiquette to respond to customer inquiries via the ecommerce "request account" and 1-800 number
  • Process order of products from customer received via fax, and/or 1-800 and following up with the customers if requested
  • Monitors and engages with new, key and/or at risk accounts. New accounts are monitored for 45 days; key accounts are monitored for time period set by Pentec Management; at risk accounts are monitored until they are flagged as saved by Sales
  • Provides education and guidance to new clients about Pentec Health processes. Aids the Service Management in reviewing and maintaining the problem resolution files and ensuring communication to sales representatives and clients
  • Ensures internal problem resolution for clients aligned with representatives and maintains documentation in accordance with SOP's
  • Partners with RCM and Sales to ensure timely and accurate resolution of client issues
  • Facilitates trouble-shooting of issues by engaging appropriate personnel to resolve service failures. Determine appropriate medium for communicating same
  • Works with Manager to develop efficient data collection and analysis systems that support a standard approach to service and improving the image of Pentec health. Data collection process should include feedback mechanisms that are part of continuous improvement initiatives
  • Provides direct support via telephone or client visits as needed
  • Prepares communication materials such as Client Letters, new materials, etc. for account representatives to use with clients
  • Educates clients on new products and services offered by Pentec Health
  • Works in concert with field representatives to develop and implement client-based strategies
  • Contacts clients who submitted a client satisfaction survey that expressed dissatisfaction with the business unit's problem resolution process or as requested by business unit's SLT
  • Provides feedback to Revenue Cycle Management and 503B Sales Leadership
  • Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources
  • Accurate analysis of service failures and recommendation of corrective action
  • Determination of appropriate response to sales representative or client complaints
  • Maintenance of complete and accurate records of all communications
  • Suggestions for development of client education materials
  • Experience as a customer service associate in a direct to consumer billing environment, or related experience
  • Significant experience working with computers, contracts, customer invoicing, and accounts receivable
  • Broad understanding of the 503B Pharmacy and its service requirements
  • Proficient desktop skills, including Excel, Word, internet etc
  • Demonstrated strong customer service and interpersonal communication skills
  • Demonstrated strong writing and composition skills
  • Action Oriented
  • Knowledge of ERP a plus
  • 2-5 year's technical or customer service experience
  • BA preferred Bachelor's degree or combination of education (Associates Degree) and practical work experience
84

Senior Customer Support Specialist Resume Examples & Samples

  • Knowledge of call center telephony and technology
  • Knowledge of MS Office, especially Excel and Word essential
  • Excellent organizations skills
  • Ability to speak with and visit customers when required
  • Good attitude, team player and adaptable to change
  • 3 - 5Want to create a job search agent? Send this job to a friend
85

Customer Support Specialist Resume Examples & Samples

  • Manage the administration of merchant on boarding, profile configuration and reporting
  • Providing first and second level technical support to MasterCard customers, partners, service providers and other MasterCard departments for the operational support of the MasterCard Payment Gateway platform
  • Supports and manages technical incidents that are recorded and tracked within the CRM system and where required, raised to the Engineering team for development/bug fixes
  • Prepare and distribute communications with customers, partners, services providers and other MasterCard departments, including communications throughout incidents, as well as general reporting and informational communications
  • Complete daily, weekly and monthly administration tasks
  • Complete daily handover meetings with the UK and US teams to ensure continuous follow the sun support
  • Ensure that the Team Leader is always informed of workload status and details of key issues
  • Work to ensure that the team can meet or exceed agreed Service Level Agreements
  • Adhere to and follow MasterCard policies and procedures in all activities
  • Continuously develop knowledge of all relevant MasterCard products and services
86

Customer Support Specialist Resume Examples & Samples

  • Bachelor's degree from four-year college or university and five years related experience in a customer support role
  • A Master’s Degree = Credit given for 2 years of work experience
  • Must be able to work in the US without the need for sponsorship now or in the future
  • Equivalent combination of education and experience
87

Customer Support Specialist Resume Examples & Samples

  • Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams
  • Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request
  • Proactively informs customers about issue status based on inputs, and clarifies any questions. Ensures a positive customer experience throughout the entire process
  • Prepares and analyzes regular statistics (e.g. forecast) using available tools and collecting relevant information
88

Customer Support Specialist Resume Examples & Samples

  • To prepare Monthly Business Review (MBR), Quarterly Business Review (QBR) & Yearly Rebates Reports for Aggregation Account customer
  • To attend sales inquiries through emails, phone calls, faxes and send quotations to customers within 24 to 48 hours
  • Go through Ariba, Sesami and Gebiz portal on inquiries to offer. Liaise with the respective Account Manager and assist in tender preparation and submission
  • Print Out Purchase Order from Gebiz as and when required
  • Check and reply mails from enquiry.sg email address
89

Customer Support Specialist, With French Resume Examples & Samples

  • Proficiency with Windows applications such as MS-Word, MS-Excel
  • Positive and constructive attitude, comfortable facing new challenges and application technologies
  • 79290BR
90

Customer Support Specialist Resume Examples & Samples

  • Provides superior customer service while resolving client product issues, providing clear and concise documentation
  • Exceptionally responsive to customer needs, and is committed to increasing customer satisfaction
  • Serves as a resource to and collaborates with internal groups to support customers
  • Deciphers complex and varied client requests ensuring that all issues are resolved prior to case closure
  • Ensures adequate support coverage through working assigned hours, in office call resolution, and soliciting support from team members if unavailable
  • Assumes responsibility for resolving customer issues, while ensuring turnaround time commitments are met
  • Prioritizes well, manages time effectively, shows energy and a sense of urgency
  • Applies the appropriate amount of focus to complete tasks accurately while probing all potential sources for answers
  • Documents client issues including steps to reproduce, screenshots and testing results; escalating cases as needed
  • Assists in maintaining Customer Support Specialists manual, serving as an information database and troubleshooting knowledgebase
  • Able to take complicated or complex information and present it in a clear, concise, and logical manner
  • Speaks with an approachable style and makes the effort to put others at ease
  • Exhibits integrity in all actions and communication
  • Communicates well both verbally and in writing
  • Works well autonomously, while acting as a team-player
  • Completes other projects and duties as assigned
  • Bachelor’s Degree or 3+ years’ work experience
  • Prior individualized client Customer Support experience
91

Customer Support Specialist, Contract Resume Examples & Samples

  • Excellent support experience and customer service skills
  • Excellent and professional writing and speaking skills
  • Experience in Professional Social Media Channel Engagement
  • Passion for tech and interest in the tech community
  • Software, Hardware (PC) support experience and familiarity, 1-2 years support experience with related products
  • Minimum Years of experience 3 years in a customer support role
92

Customer Support Specialist Resume Examples & Samples

  • Respond to customer inquiries concerning orders from inception to delivery including, anticipating any problems, concerns and rectifying proactively
  • Provide specialized support in specific customer function which also requires troubleshooting problems and identifying solutions. Independently applying subject matter expertise to track, analyst, report, and apply the most appropriate course of action
  • Responsible for the coordination of communication and interaction required for implementation of product promotions, process changes, new products, and marketing programs regarding orders
  • Acts as key resource to internal or external customers. Customers at risk, proactive customer management by recommending process changes to improve customer satisfaction
  • Responsible for monitoring customer or product trends, proactively providing problem resolution on issues involving customers and interfacing / negotiating / problem solving with internal groups to increase customer satisfaction / delight
93

Customer Support Specialist Resume Examples & Samples

  • Provide acknowledge and visibility to customer in a timely manner
  • Active collaboration and co-ordination with warehouse, purchasing and travel and logistics team to ensure task completion
  • Monitor the AR aging, resolve the dispute with customer
  • Contribute to the development and maintenance of standards, policies and procedures regarding customer service
94

Customer Support Specialist Resume Examples & Samples

  • Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance related enquiry in a 7*24*365 environment
  • Educate our owners so they have optimal confidence in the operation of their vehicle
  • Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
  • Communicate or escalate owner’s concern to relevant parties for further follow up whenever necessary
  • Accurately record issues and data into CRM/ Vehicle Support Systems
95

Customer Support Specialist Resume Examples & Samples

  • Fluently bilingual oral and written in French and English
  • Must be available to work shifts between 8 am to 8 pm Monday to Friday
  • Experience in a payroll
  • Advanced customer care skills and training
  • Product Certification (e.g., Insync)
  • Time clock or workforce management experience. Have general knowledge/awareness of clock industry terminology. Understand integration of time clocks with payroll systems; ability to trouble shoot and resolve problems as they occur through to resolution for delivery of new or replacement clocks, etc... Successfully liaison with other internal and/or external teams to resolve client time clock issues for add-on or existing time clocks or workforce management issues
96

Customer Support Specialist Resume Examples & Samples

  • The Customer Support Specialist III continually upgrades professional skills to ensure proficiency in Ceridian's current product offering and awareness of payroll/human resources industry developments/trends
  • Support multiple payroll platforms
  • Provide support on basic to moderate tax filing inquiries/issues
  • Conducts on-site client meetings when the need arises. The meetings may involve various levels/roles within the client’s organization
  • Minimum 1-2 years experience supporting HR/Payroll products preferred. Prefer FPC or CPP certification or desire to obtain certification within 12 months
  • Experience in one or more of the following: payroll, human resources (HRIS), benefits, SQL
  • One or more years of customer service
97

Mau-customer Support Specialist Resume Examples & Samples

  • Records clients' interactions in CRM database, attaching documentation when required
  • Supports team members in the achievement of team goals such as average speed of answer and service levels
  • Delivery inquires/problems or requests
  • Customer profile amendments
  • Processing inquiries
  • Payroll errors/reruns
  • Transmission problems
  • Trust
  • Year End questions
  • Adaptability - demonstrates intermediate knowledge and ability to effectively manage one's own behavior and positively influence the actions of others during times of change, stress or uncertainty
  • Customer Focus Skills - demonstrates intermediate knowledge and ability to provide high levels of service to both internal and external customers, leading to high customer satisfaction and established relationships
  • Integrity and Trust - demonstrates basic ability to operate with a high degree of honesty and openness, such that respect and trust is earned by coworkers and customers. Occupational Skills
  • Payroll Knowledge and Accounting - demonstrates intermediate knowledge of payroll concepts, legislation, regulations, accounting, calculations and terminology
  • Ceridian Products - demonstrates intermediate knowledge of Ceridian products and their suitability for different client needs
  • Customer Focus - Contact occurs with customers (internal and external) on a regular basis. Required Skills and Knowledge
  • Experience providing over-the-phone service
  • Experience in a payroll environment
  • HSC
  • 2 - 5 years experience in a service environment
98

Customer Support Specialist, Modderfonetin Resume Examples & Samples

  • Order Processing
  • Processes orders to ensure that customers receive accurate and timely delivery of products, systems, or service
  • Ensures efficient and accurate input of customer orders into order management system
  • Customer Relations
  • Informs customers about production/system/service status based on inputs, and clarifies any questions regarding orders
  • Archive
  • Maintains the Offers – Orders – Invoices Archive
  • Archives all documentation related to the transportation and delivery to the customer in line with local regulations
  • Invoice
  • Invoices orders according to order and delivery conditions
  • Export Documentation
  • Collects all documentation needed to comply with local regulations and creates the documentation for the credit and debit notes
  • Assists with the pick-up and delivery of products to foreign customers
  • Executes defined procedures for missing or defective products ensuring efficient resolution and effective customer communication
99

Technical Customer Support Specialist Level Resume Examples & Samples

  • Perform technical analysis to determine root cause and defines and implements resolutions to reported client software incidents
  • Document internal and external correspondence for incident resolution including solutions, procedures and standards
  • Develop and maintain proficiency in the SciQuest software solutions, solution methodologies, and core technologies
  • Develop and maintain procurement operations knowledge of SciQuest products including supply procurement, supplier on-boarding and maintenance, sourcing, and settlement processes
  • Analyze technical configurations, integrations, data migrations and technical installations for client systems to perform in-depth technical troubleshooting and recommend solutions. Analyze and document requirements and rules, enhancements or changes
  • Assist with training new team members
  • Participate in internal meetings such as implementation transition meetings for new customers and sprint reviews and report back to Support Team
  • Maintain custom components: interfaces, workflows, forms
  • Create and Develop Standard Operating Procedures
100

Junior IT Customer Support Specialist Resume Examples & Samples

  • Knowledge of Windows operating systems
  • Basic knowledge of network and server
  • Very good English
  • Good manners and communication skills
  • Experience in the IT department in a large organization
  • Availability for full time job
101

Customer Support Specialist Resume Examples & Samples

  • Serve as the primary contact between the customer and the company, providing real-time service during online sales, as well as post-sales support covering a range of topics
  • Demonstrate a highly professional demeanor while providing exceptional service to our customers via phone and e-mail
  • Follow customer service policies and procedures to ensure consistent customer satisfaction, always doing the right thing for both our customers and our business
  • Provide customer feedback to management in order to continuously improve the shopping experience
102

Customer Support Specialist Resume Examples & Samples

  • Reviewing, validating and approving requests for customer creation and changes via the MDG tool
  • Ensure SLA for customer master data creation and maintenance is met
  • Effectively govern applicable business critical data attributes, including but not limited to Names, Addresses, Customer Hierarchy, Market Segmentation, currency, pricing, rebates, Tax-ID validation, HCP/HCO verification, account reconciliation, payment terms, partner-function (sold-to/ship-to/bill-to/payer relationships), dunning procedures and related key contact attributes
  • Support other related CRM Data Quality & Governance activities as it related to Leads, Contacts and Territory Management
  • Interact with key business functions and Customer Master Data Manager to confirm data quality policies and governed attributes
  • Enforce data quality policies and rules leveraging Informatica Data Quality tool
  • Baseline and continuous improve data quality through metrics tied to business impact
  • Support ongoing data quality led by Data Governance Organization as well as future Merge & Acquisition efforts, including but not limited to Data cleansing & de-duplication; Data mapping; Data dictionary
  • Collaborate effectively with regional Data Stewards and Customer Master Data Manager to
  • Bachelor’s Degree in relevant field or equivalent experience
  • Knowledge of key processes leveraging Customer Master Data
  • Understand the interaction between data attributes and business processes
  • Strong relationship building skills; ability to effectively interact with cross functional teams
  • Strong oral & written communication skills
  • Detail and task oriented skills
103

Analytics & Customer Support Specialist With Russian Resume Examples & Samples

  • Providing high quality customer support to all relevant stakeholders
  • Ensure logical and meaningful extraction of web-content
  • Deliver content extraction in line with process guidelines
  • Ensure high level of accuracy
  • This is a Monday to Friday, office hours role
  • Fluent in Russian or Turkish with good level of English
  • Previous experience in customer service or technical support
  • Good knowledge of websites and how to navigate to obtain desired information
  • Highly organized with good time management skills
104

Customer Support Specialist Resume Examples & Samples

  • College degree not required, but encouraged
  • Able to work independently and efficiently to meet deadlines
  • Able to promptly answer support related email, phone calls and other electronic communications
  • Self-motivated, detail-oriented and organized
  • Experience with hardware and software issues
  • Proficient in I.T. applications such as E-Mail, Office Automation Applications and Web Browsers
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills
  • Typing proficiency: 40-60 wpm
105

Customer Support Specialist Resume Examples & Samples

  • Interact with customers and provide guidance and support for their sequencing and genotyping service projects
  • Manage projects through the lab, report generation and data delivery. Responsible for project progress and meeting contracted turnaround time
  • Act as liaison between customers and our scientists and bioinformaticians
  • Data entry into multiple tools for optimal samples and task tracking (LIMS, SDFC…)
  • Managing all inbound and outbound shipments including materials, sample acquisition and return, data drives
  • Work closely with scientists, finance, sales and marketing to ensure that Illumina provides world class experiences for their customers
106

International Customer Support Specialist Resume Examples & Samples

  • Review and process orders, return requests and other faxed/email inquiries in a timely manner
  • Expedite orders with appropriate production and planning groups
  • Answer International Customer inquiries by phone and other media and perform as liaison with sales, credit, manufacturing planners, buyers, shipping, traffic and compliance, forwarders and couriers, IT, and distributors on behalf of Inside Sales team as necessary
  • Coordinate with Customer Service Team and other key departments (Tech Support, Sales, Pricing, etc.) with regards to order issues
  • May contact customers and sales representatives directly for purchase order clarification and verification
  • Manage and review open backlog to determine expediting course of action as necessary and instructed by mentor/supervisor
  • Knowledgeable of International Customer Service processes and procedures to be able to perform back up and work load sharing activities with International Customer Service Team
  • Responsible in screening and monitoring denied party list thru MK Data Screening tool
  • Coordinate with Traffic and Compliance for Harmonized Codes
  • Manage Databank Site for document retention
  • Participate in sales-driven projects and team initiatives
  • Provide value-added services to customers and sales team
  • Perform other duties and oversee special projects and assignments as may be assigned
107

Customer Support Specialist Resume Examples & Samples

  • Coordinating RFPs / RFQs with internal and external customers
  • Providing pricing and lead-time estimates
  • Accessing and utilizing Bell information systems (accounting, billing, contracts, estimating, purchasing, and shipping) to provide accurate responses of order status, projected delivery dates, etc
  • Acting as a liaison between the customer and multiple departments to resolve issues while understanding when an issue requires escalation for satisfactory resolution
  • Successfully working in a fast-paced team environment
  • Communicating successfully through telephone, face-to-face and/or email
  • Other duties as required by management
108

Customer Support Specialist Resume Examples & Samples

  • At least one year in a customer facing role
  • Able to multitask and eager to learn
  • Stress-resistant team player
  • Independent work attitude and common sense
  • Ability to prioritize and be flexible in changing environment
  • Positive and proactive attitude to work and assignments
  • Computer literate, particularly Outlook, Word and Excel
  • Act as a voice of the customer within the business by actively gathering and acting on client feedback
109

Customer Support Specialist With French Resume Examples & Samples

  • Keep accurate records of customer inquiries, interactions, and details of actions taken
  • Communicate and coordinate with internal departments
  • Troubleshoot technical problems and escalate bug reports to management
110

Customer Support Specialist Resume Examples & Samples

  • Resolve customer questions and related products, quickly and efficiently
  • Proactively inform Manager of escalating situations
  • Experience with Cost Accounting
  • Experience with Manufacturing or shop experience
111

Customer Support Specialist Resume Examples & Samples

  • A Master Degree in IT or economics
  • Good knowledge of MS SQL, Windows platform (OS, Terminal Services), Active Directory
  • Nice to have knowledge in: Virtualisation WM and APPV, Event Manager, Reporting like Crystal Reports or SSRS
  • Experience in ERP system, understanding of business processes
  • An analytical mind and you get a kick out of solving complex problems
  • Customer oriented focus with good communication skills
  • Multitask ability and stress resistance
  • A challenging environment where we promise to sharpen your brain
  • A competitive salary
112

Customer Support Specialist Resume Examples & Samples

  • Attend customer’s service request calls and log in to CRM
  • Handle service quotes, invoicing and close service requests
  • Work with service, sales and technical support team to ensure that accurate parts are being purchased
  • Perform accurate and timely order entry for the parts into oracle
  • Raise purchase orders, monitor and expedite delivery with factories to meet customer schedule
  • Responsible for the monthly service business updates (POR) to management
  • Generate quotations to customer for repair/calibration requests
  • Coordinate with calibration labs in Singapore/china/USA for shipping/custom clearance for repair and calibration orders
  • Handle after office hours/weekend/public holiday admin support required for Emergency calibration service requests
  • Keep track of standard spare parts/order/replenish/manage parts for Singapore service center
  • Perform any other duties and responsibilities as assigned
113

Customer Support Specialist Resume Examples & Samples

  • Manage country marketing activities for electrification products
  • With support and collaboration of product manager, conduct marketing events and ensure the tools availability
  • Gather, analyze and manage market information to support sales and marketing for respective division
  • Plan and organize various events related to sales and marketing for stakeholders
114

Customer Support Specialist Resume Examples & Samples

  • Provide level 1 support for storefronts and fulfillment (order tracking, login issues, site navigation, simple technical issues, content updates, etc.)
  • Provide level 1 internal system support (user administration, automation support, simple technical issues)
  • Escalate and follow up on level 2 support requests (technical issues, upgrades, new functionality, etc.)
  • Setup and maintain storefront product catalog, web content, and user accounts
  • Prepare and deliver reports for customers related to inventory, order activity, or other storefront/fulfillment functions
  • Monitor progress of storefront orders and respond to issues in production as they arise
  • Maintain orderly, neat, and concise customer files and records
  • General computer literacy required, including familiarity with Office tools
  • Must possess and exhibit good verbal and written communication skills
  • Ability to multi-task effectively
  • Familiarity with consumer e-commerce a plus
  • Familiarity with graphic communication services a plus
115

Customer Support Specialist Resume Examples & Samples

  • Collaborate with internal and regional teams to drive on time fulfillment of instrument orders and resolution of all issues in a timely fashion to meet and exceed customer expectations
  • Assist Service Dispatch team with processing and support
  • Speak with end user customers via phone
  • Manages, procures and schedules delivery service and white glove experience
  • First line of defense for regional Field Scientist Teams (FAS & FSE)
  • Create and manage service requests to field teams in SFDC
  • Create and manage product returns, credit and debit memos in ERP system and updates SFDC CRM
  • Coordinate with logistics and field team for pickup of instruments and provide information/updates to customers and internal teams as needed
  • Manages various daily reports in support of delays and backordered product
  • Standard sales order creation and maintenance - Interprets requirements of purchase order details, quotes, and sales or customer inputs to create and maintain stock sales orders in ERP system in accordance with contract guidelines and Illumina policies and procedures
  • Handles product and order inquiries via phone and email with internal and external customers to provide direction or solution
  • Experience with shipping & distribution required
  • Excellent interpersonal skills, phone skills
  • Demonstrated ability to solve problems, and work effectively in a team environment
116

Customer Support Specialist Resume Examples & Samples

  • Candidate must be legally authorized to work in Singapore
  • Candidate must have a minimum of 5 years experience working in sales and customer service of which minimum 3 years commercial experience with Airline or MRO market
  • Minimum 3 years direct experience in managing customer relationships is required
  • Candidate must be willing to travel up to 50% of the time
117

Customer Support Specialist Resume Examples & Samples

  • 1-2 years' previous customer service
  • Strong outbound-inbound call experience
  • Proactive personality and ability to multi-task
  • Working knowledge of Adobe Creative Suites, Photoshop, familiarity with HTML, Word, Excel and office applications
118

Customer Support Specialist Resume Examples & Samples

  • Coordinates resolution with After-Sales Service or Spare Parts teams
  • Recommends appropriate solution for customer requests and coordinates with related teams to ensure the complete handling of the request
  • Prepares and analyzes regular statistics using available tools and collecting relevant information
  • Provide support to track regular target performance and provides results to management
  • A degree or diploma in any discipline with minimum 3-4 years of progressive customer service experience
  • You should have excellent interpersonal and communication skills
  • You must possess a great team work attitude, strong attention to details and preventing errors and solving problems
  • You must have the ability to manage multiple tasks efficiently
119

Customer Support Specialist Resume Examples & Samples

  • Respond to customer inquiries regarding product functionality or system issues; gather pertinent details from customer to properly assess and respond with action plan/resolution
  • Work directly with customers to troubleshoot, research, and resolve questions and issues within our products; Collaborate with other associates and resources required to resolve issues
  • Serve as key communication point for your customers’ issues and work to resolve complex issues while providing system knowledge and expertise
  • Consistently provide status updates for active issues for both the customer and internal associates as well as consolidated dashboards
  • Document all communication and maintain accurate and up-to-date status of all triage actions performed within our issue management system
  • Effectively manage and prioritize customer issues; identify and escalate critical issues, as necessary
  • Collaborate with Customer Success Managers, Benefit Service Center associates, Solutions Consultants, and other internal teams to provide exceptional support during each customer’s annual Open Enrollment period
  • Excellent analytical, problem solving, time management, and multi-tasking skills
  • Ability to deliver quality results in a fast-paced environment
  • Strong verbal and written communication skills that focus on concise and informative content for internal and customer audiences
  • Experience developing strategies that drive success through delivering value and insight tailored to each unique customer
  • Very limited travel, upon request
  • B.S. or B.A. required
  • 2+ years’ experience in data analysis, account management, or technical customer support-related roles
  • Industry knowledge and experience is a plus: Insurance, Benefits Administration, SaaS, Healthcare
  • Strong proficiency in Microsoft Excel, HTML, basic SQL, or report creation experience desired
  • Customer Satisfaction Measures: Transactional surveys will be sent to customers to measure their satisfaction with responsiveness and the resolution provided
  • Productivity and Quality Metrics: Including initial response time, consistent communication throughout the life of an issue and the quality and timeliness of the resolution provided
  • Training and Product Certifications: All Customer Support Specialists will be responsible for attending product training and achieving product certifications that will support their career growth in the Customer Management team
120

Customer Support Specialist Order Management Resume Examples & Samples

  • Follows well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisor/Manager (and Team Lead) regarding daily duties
  • Makes decisions and utilizes available resources to meet customer requirements, independently
  • Communicates with supervisor any customer issues or potential problems
  • Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
  • Works effectively with a diverse cross-functional team
  • Utilizes systems as required by job function
  • Must be able to read, write and speak English fluently
  • Displays a high level of confidentiality for both customer and Fisher
  • Must be able to use a computer and possess intermediate skills in Microsoft Office suite of software
121

Dshs Information Technology Customer Support Specialist Resume Examples & Samples

  • Two years' experience performing troubleshooting analysis of computer systems cabling and WAN Connectivity
  • Experience in installation, setup and maintaining windows operating systems and Microsoft Office Suite
  • General knowledge and experience using Active Directory Users and Computers tools
  • Two years' experience troubleshooting software issues with application's such as Microsoft Windows and Microsoft Office
  • Provide a letter of interest and resume
122

Customer Support Specialist Resume Examples & Samples

  • Three to five years of experience in a customer service capacity
  • Strong customer service/sales and problem-solving skills
  • Thorough knowledge of applicable services, products, systems, operations, policies and regulations
  • Experience as a senior level customer service representative preferred
123

Customer Support Specialist Resume Examples & Samples

  • Excellent verbal and written communication skills in order to accurately understand the customer’s challenge and be able to instruct them how to navigate the product to resolve. Strong interpersonal skills and ability to work as a team to troubleshoot and resolve more complex issues with other internal departments
  • The position may require shift rotation to cover our Customer Support hours supporting all of our customer needs
  • Proficiency in MS Office products including but not limited to Word, Excel and Outlook. The ability to navigate in the different versions of Windows XP, Vista and 7,10
  • Must be flexible in working a shift rotation between 7:30 am and 10:30 pm to accommodate customer needs
  • Use multiple systems while responding to a steady volume of incoming calls and/or emails from both internal and external clients in a timely and efficient manner
  • Participate in monthly Quality Assurance sessions with Customer Support Manager to ensure quality service
  • Create, track and resolve customer cases using SalesForce and other supporting systems.Refer to a Friend
124

Customer Support Specialist Resume Examples & Samples

  • Total accountability for a positive customer experience
  • Achieves and maintains proficiency with the capabilities of Bottomline's software as a
  • Service applications as well as corresponding system and software changes
  • Taking, at least, the average number of inbound support calls from the call queue
  • Remaining available to receive calls (at desk and logged in to phone system)
  • Manage and maintain timelines for issue resolution
  • Has ability to develop and maintain customer relationships
  • Assists customers/users by providing training over the phone as needed and explaining
  • Additional functionality the customer/user may not be currently using
  • Documents software defects and works with internal departments to escalate or resolve
  • Documents call transactions, processes and methodologies used to diagnose and resolve the
  • Customer's issues within the appropriate CRM tool
  • Assists with identifying root cause of problems; manages and resolves issues in a
  • Constantly changing environment
  • Focus on both customer delight and continuous seeking out of new opportunities to
  • Expand customer relationships
  • Active participation and adherence to Bottomline’s C1 Customer Service program
  • Customer satisfaction score based on survey results
  • Total amount of issues logged and resolved
  • Total time available to receive inbound calls
  • Achieving the given quota for Knowledge Center submissions on a quarterly basis
  • Average speed to answer
125

IT Customer Support Specialist Resume Examples & Samples

  • Communicate with clients via phone and email
  • Process support tickets and orders in a fast-paced environment
  • Provide knowledgeable answers to questions about services, pricing and availability
  • Work with internal departments to meet customer’s service and product needs
  • Work with customers to resolve product returns, shipping inquiries and order status questions
  • Submit quotes for products and services
  • What you need
  • Successful track record in customer service or equivalent role
  • Must be a self-starter with initiative
  • Strong interpersonal, customer service and problem solving skills
  • Impeccable verbal and written communication skills
  • Documented experience and success working in a team oriented, collaborative environment
  • Must have the ability to MULTI TASK in a fast-paced environment
  • Open to learning new skills & tasks
  • Intermediate to advanced knowledge of Microsoft Office Suite
  • Must be adaptable in working with other departments (both inside and outside the organization)
  • It’s a plus if you have
  • Experience in inside sales support and order processing
  • Experience or training with networks and computer systems
  • Understanding of the IT industry
  • What you will be doing
  • Interface and work with managed service clients and our service teams
  • Assist with marketing/sales initiatives including the facilitation of direct marketing campaigns, client communications, social media, training webinars
  • Perform pre-sales support including appointment setting, product and service tracking, preparation of quotes and proposals, maintain CRM records and assist with purchasing activities
  • Customer Service and post-sales support including the following administrative tasks
  • Please note the following
  • This is a W2 position
  • Direct inquiries only
  • No 3rd party submittals please
  • This position is not available for Corp-to-Corp
  • This position is not available for Associate Vendors
  • How to Apply: Click on the Apply button to apply for this job
126

Customer Support Specialist Resume Examples & Samples

  • Deal directly with TripAdvisor community - users and business owners via phone and e-mail
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Track and report on appropriate metrics
  • Flexible and open to change and new information, and grasps the essence of new information; Identifies and analyzes problems; recognizes own strengths and weaknesses; pursues self-development; seeks feedback
  • Exhibits integrity through fair and ethical behavior toward others and a demonstrated sense of responsibility and commitment
  • Treats colleagues and partners with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
  • Ensures that projects are completed in an appropriate and timely manner; acknowledges mistakes, learns from them and moves forward productively
  • LI-JR1
127

Senior Technical Customer Support Specialist Resume Examples & Samples

  • Works closely with the current Solution Center team to address concerns, train and implement processes
  • Participate in root cause analysis and communicate findings to customers
  • Creates initiatives and stratagems for department efficiency and streamlining existing processes
  • Mastered Adobe Platform in order to monitoring class times as well as providing follow-up with professors
  • Tracks and monitors, via computer and reports, work assignments within the department to ensure their completion
  • Write technical reports, develop charts, graph, and schematic to describe and illustrate the department's operating characteristics, malfunctions, and functional limitations
  • Mastered troubleshooting technical issues and coordinating solutions with 2U’s technical team
  • Understands Student/Faculty Support processes in order to communicate and improve processes
  • Working across external departments to identify needs and technical challenges
  • Ability to train and coordinate new hire onboarding
  • Excellent verbal skills with the ability to communicate in a courteous, tactful, collegial and concise manner
  • Strong leaderships skills
  • Ability to work with a core team in a fast-paced environment
  • Ability to work and contribute in a team environment
  • Ability to work a flexible schedule to meet the needs of the business
128

Customer Support Specialist Resume Examples & Samples

  • At least 2 + years of experience at similar position
  • Fluency in Polish and English
  • Pay attention to details
  • High computer literacy
  • Conscientiousness and engagement in duties
  • Orientation on working as a group member
  • Self-organized
  • Previous experience in Medical / Diagnostic companies
129

Customer Support Specialist With Dutch & German & English Resume Examples & Samples

  • Deal directly with customers by phone and email
  • Handle and resolve customer complaints within a 1-2 business-day turnaround
  • Follow up on customer interactions
130

Mortgage Banking Short Sale CA Customer Support Specialist Resume Examples & Samples

  • Takes ownership of customer issues while empathizing and prioritizing the customer’s needs
  • Resolve conflicts and manage customer expectations
  • Determine customer needs and provide appropriate solutions
  • Engage in interactive dialogue with customers through active listening
  • Minimum of one year of customer interaction or customer support experience in a face to face or call center environment preferred
  • Must be willing to work in an environment that requires 100% phone-based customer interaction
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, and maneuvering in a Windows-based environment required
  • Ability to actively listen to customer needs and provide appropriate solution
  • Demonstrated ability to document customer account activities thoroughly and concisely
  • Proven ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
  • High School diploma required, but college degree is preferred
131

IT Customer Support Specialist Resume Examples & Samples

  • The candidate will provide technical assistance and support for incoming requests and problems related to computer systems, software, hardware, mobile devices, and infrastructure
  • The candidate will possess and aptitude for working with Microsoft-based applications, with emphasis on Windows 7 and Office suites
  • Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes
  • Problemsequests range from simple to complex; the candidate will analyze each request or symptom(s) and provide optimum resolution ulfillment for each customer in a prompt and efficient manner
  • The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines
  • The IT Service Desk Agent will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested)
  • Excellent communication skills, phone presence, organizational skills, and multitasking are necessary attributes to meet the expectations of the position
132

Customer Support Specialist Intern Resume Examples & Samples

  • Work within the Customer Support Group to provide the latest reports on customer activities through a variety of methods
  • Apply SC knowledge to help create and maintain various databases for the Supply Chain Team – will be working under general guidance of the Assistant Manager and or a senior team member
  • Develop and analyze data and present SC related reports to management, customers and the team
  • Migration and merging SC data and application functionality into one application
  • Opportunity to work with the SC development team and help to achieve key business objectives
  • Under guidance of the Assistant Manager, student will be maintaining ISO documents and procedures for the SC department
  • Solid analytical skills and self-motivated
  • Ability to effectively communicate to all levels of the organization
  • Must be punctual and dependable
  • Able to prioritize tasks and be flexible tasks
  • Willingness to work in a team environment
  • Handle multiple activities simultaneously and ensure accurate and timely completion of tasks
  • Proficient user of Microsoft Office Tools: Excel, PowerPoint, and Word
  • Able to work a minimum of 20 hours a week (no more than 24 hours a week)
133

Customer Support Specialist Resume Examples & Samples

  • Ensure the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams
  • Inform customers proactively about issue status based on inputs, clarify questions and ensure a positive customer experience throughout the entire process
  • Prepare and analyze regular statistics (e.g. forecast) using available tools and collecting relevant information and tracks regular target performance
  • Perform general administrative activities and provide back-up support for others project function as requested
  • Negotiate agreements with main suppliers, and periodically renews pricelists, terms and conditions
134

Customer Support Specialist Resume Examples & Samples

  • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
  • May be required to work in one or multiple queues/skill sets over various customer contact channels
  • Utilizes mechanized systems to initiate and complete service orders and handle customer requests
  • Continually maintain working knowledge of all company products, services and promotions
135

Customer Support Specialist Resume Examples & Samples

  • Associates degree and/or 3-5 years of related Customer Service experience
  • Knowledge of customer services ethics, principles and procedures
  • Must have strong listening skills when dealing with Customer phone messaging
  • Should have great communication skills: written and verbal
  • Need to be a self-starter, extremely organized and detail-oriented with strong commitment to accuracy
  • Ability to adapt to procedures, processes and techniques to the completion of assignments
  • Able to stay calm and patient in stressful situations, especially when interfacing with the Customer
  • Responsive and reliable, with exceptional follow-through
  • Ability to work both independently and as a team player
  • Strong Computer Skills - working knowledge of Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
  • Deals with customers via telephone and/or email inquiries related to existing and/or new Crosstex product Sales Orders in a professional manner
  • Enter customer sales orders into the MAS 500 EO system
  • Coordinates with customer and Crosstex Shipping group for any International document requirements; including but not limited to, Certs, COO, Commercial Invoicing, etc
  • Assist customers with product questions as trained with basic product knowledge, specifications and pricing. Works directly with the Sales group for any complex product inquiries
  • Maintains existing customers records with their updates as specified and/or as identified
  • Support the onboarding of new customer records and fulfillment of their sale orders
  • Mail / Email Invoices to customers as established
  • Check Shipment Status and Provide Tracking #’s when appropriate or requested
  • Accepts customer sample requests
  • Maintains Sales Order record keeping as assigned and/or required
  • Support customers with RMA processing for Return Item Requests and completing their credit process
136

Customer Support Specialist Resume Examples & Samples

  • Assist Houzz customers with placing new orders on Houzz
  • Work with vendors and manufacturers to answer product questions
  • Respond to Houzz customers and vendors in order to resolve issues regarding orders placed on Houzz
  • Work with both vendors and Houzz Account Managers to improve vendor performance and ensure an exceptional buying experience
  • Contact and engage vendors on how to properly use the platform to solve problems and avoid potential issues
  • Provide superior customer service, contribute to a positive work environment, and embody the Houzz culture
137

Customer Support Specialist Resume Examples & Samples

  • Promptly answer telephone calls and Customer service requests (web forms/email). Assume ownership of issues received. Assign issue to appropriate staff members while maintaining action plan for client
  • Log all Customer issues in designated database. Provide detailed and accurate notes for all related activities needed to resolve issue. Promptly refer issues to other departments as needed
  • Ensure that all Customer service requests are resolved completely and to the Customer’s satisfaction. Communicate updates and resolutions to clients in a timely manner. Follow established policies and procedures regarding problem resolution
  • Refer problem issues to Client Service Managers or Customer Support Manager as necessary
  • Prepare accurate Additional Service Request authorizations for billing purposes
  • Provide detailed research results on client requests; refer technical rejection questions to Analysts as appropriate
  • Educate Customers on MedAssets products and services. Answer any software/product related questions from Customers
  • Provide feedback to manager on client relationships
  • Maintain tables for existing clients
  • Receive and respond to all communications from manager
  • Complete any and all projects as assigned by manager
  • Perform all after hours on call duties as well as monitor issue escalations
  • Create, Audit and Send MedAssets Client Communications per the Notification/Alert Process
  • BA/BS or 3+ years’ experience in healthcare environment, which should include 2+ years of technical Customer service
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagram, or schedule form; and to work on multiple projects and prioritize those projects based on importance without direction
  • Ability to communicate with others in a clear, understandable and professional manner on the phone, via email and in person; and the demonstrated use of written and verbal communication skills
  • Ability to calculate figures and amounts Detailed and Customer Service Oriented
  • Excellent analytical, diagnostic and troubleshooting skills
  • Ambition, strong work ethic, and an upbeat attitude
  • Strong organizational skills and the ability to multitask and prioritize multiple priorities
  • Willingness to work flexible hours, including an on-call rotation
  • Excellent human relation skills with a Customer focus approach
  • Solid knowledge of all MS Office Products
  • Salesforce knowledge preferred
  • Healthcare environment preferred
138

Customer Support Specialist Resume Examples & Samples

  • Ensures the resolution of customer issues by coordinating with sales and other internal and external teams
  • Ensure to perform activities related to the booking and order processing of Customer’s purchase orders or contracts
  • A degree or diploma in any discipline with minimum 4 years of progressive customer service experience
  • You should have experience in SAP and customer service support from a fast pace environment is preferred
139

Renweb Customer Support Specialist Resume Examples & Samples

  • Provide excellent customer service and perform multiple tasks on a daily basis via the telephone, chat interface, fax, email or formal written correspondence
  • Answer high volume of phone calls and/or chat requests from all regions of the country from institutions
  • Build and maintain relationships with institution contacts by maintaining a high level of availability and proactively reaching out to institutions
  • Provide direction and guidance to new and existing institution contacts regarding all NBS products and services
  • Provide training on programs, processes and procedures to schools
  • Encourage increased use of various company products and technical services; trouble-shoot problems and offer solutions
  • Participate in special projects or committees and other related duties as assigned by team leader
  • Strong interpersonal and communication skills to effectively work with institution contacts in a professional manner
  • Ability to work as a team player and establish good rapport with co-workers
  • Very detail oriented with excellent prioritization, organization and time management skills
  • Ability to multi-task and complete projects under high pressure deadlines and stressful situations
  • General knowledge of RenWeb products
  • General computer skills including Microsoft Office applications, e-mail, and Internet
140

Customer Support Specialist Resume Examples & Samples

  • Coordinate and assist Shipping to prepare appropriate shipping and trade compliance documentation, work closely with freight forwarders or shipping partners to ensure timely delivery
  • Proactive communication to field service team when change of order status is received
  • Must be very detail-oriented
141

Senior Customer Support Specialist Resume Examples & Samples

  • Custom product order creation and maintenance – interprets complex custom order requirements and contracts, translates into orderable units of subcomponents based on calculations and design requirements. Input orders and manage order fulfillment utilizing multiple systems including ERP, CRM and proprietary in-house applications
  • Sales order creation and maintenance - Interprets requirements of contracts, purchase order details, quotes, and sales or customer inputs to create and maintain stock sales orders in ERP system in accordance with contract guidelines and Illumina policies and procedures
  • Provide customers and internal team with order verification, updates on delivery dates, product availability and pricing
  • Work closely with team members from Product Management, Manufacturing, Planning, Sales, Finance and Logistics to resolve issues and ensure accurate and timely delivery of orders
  • Handles special projects such as new system or business process implementations related to custom products and others as needed
  • At least 5 years of working experience, preferably within the biotech industry
  • 2-3 year of customer support experience required
  • Experience working with ERP and CRM systems (SAP, JDE, Salesforce.com, etc.) or other order entry software preferred
  • Experience in leading or participating in process improvement projects
  • Demonstrate ability to multi-task, work in team settings, and work independently when required
  • Excellent time-management and organizational skills
  • Strong written and verbal communication skills in English. Knowledge of another Asian language is useful, Mandarin or Japanese being most in demand
142

Customer Support Specialist / Assistant Resume Examples & Samples

  • Recommend appropriate solutions for customer requests, coordinate with different internal teams in order to ensure the complete handling of the request (e.g. scheduling, resourcing, quotes, price lists, invoice)
  • Act as point of contact for internal as well as external enquiries by phone and email
  • Prepare and analyse regular statistics using respective tools and collecting relevant information
  • Arrange internal/external events
  • Track regular target achievement and provide results to management
  • Support preparation of commercial offers based on customer´s requirements
143

Disputes Inbound Customer Support Specialist Resume Examples & Samples

  • Applies acquired job skills and company policies and procedures to complete assigned tasks
  • Entry skills plus chargebacks, retrievals, Enhanced Chargebacks, debit network rules, intermediate phone center soft-skills, strong written and verbal skills
  • Basic system skills and process flow knowledge
  • Explain decisions and outcomes to (internal & external) customers, clients and cardholders, basic Excel knowledge
  • Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. Medium complexity
  • Requires decision-making using judgment and application of association rules and regulatory requirements based upon review of non-standard, cardholder-provided documentation
  • Normally follows established procedures on routine work, requires instructions only on new assignments
144

Customer Support Specialist Resume Examples & Samples

  • Manages and expedites O&R returns and spares with O&R personnel to support on-time deliveries
  • Provides detailed task instructions for O&R department for all government and customer-owned hardware returned for repair or modification
  • Responsible for advising Warranty / Non-Warranty status, material authorization, configuration reviews, and on-time deliveries
  • Provides Customer with cost estimates for repairs
  • Maintains sales and bookings ledger, return on sales ledger, EAC spread, and balances monthly STF
  • Works closely with Customer, O&R personnel, Contracts, Finance, PMO, ENG, GPC, Quality, and DCMA to status / track O&R returns and spares
  • Supports CCB's, PMO status meetings, Customer status meetings, and weekly status meetings with VP of Operations
  • Reviews obsolete parts on all programs and assist ILS with forecasting repairs
  • Supports MRB activities
  • Updates monthly division review reports for Executive Staff
  • Maintains CSVC and Customer database
  • Provides input for RFI / RFQ / RFPs for spare and other O&R-related proposals
  • Bachelors Degree or 10-years equivalent experience in Program Support
  • Proficient with suite of Microsoft Office programs
  • Must be a team player and very detail-oriented
  • Must be able to handle multiple programs and issues simultaneously
145

T&E Customer Support Specialist Resume Examples & Samples

  • Support transition and is responsible for knowledge transfer and knowledge retention within T&E scope
  • Provide timely assistance and customer-oriented support for incoming queries and issues related to T&E processes and systems through the role as operational SME and 2nd level support
  • Partner with and supports requestors, stakeholders and suppliers to solve more complex issues related to the T&E process
  • Participate and assists in driving the knowledge management process including the development of user manuals, knowledge bases, FAQs, etc
  • Support the measurement and delivery of service levels and T&E KPIs
  • Support continuous improvement of services in quality and effectiveness in close collaboration with line manager, peers and procurement. Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found
  • Own the delivery of all T&E daily operational tasks ensuring accuracy and timeliness
  • Deliver training sessions to Solution Center team members
  • Communicate new information and changes identified related to T&E process to all team members
  • Act as SME for Novartis Expense Manuals for internal and external stakeholders
  • Manage the maintenance and change of user profiles in T&E tools
  • Process travel requests, advance payment requests and expense reports in line with Novartis Expense Manuals and flags any incompliance in a timely manner
  • Handle Credit Card related matters: applications, inquiries, dunning process on overdue balances on Credit Cards
  • Provide support in compliance relevant aspects: reporting, investigation of specific cases, analysis of expense report
  • University level degree in Business Administration/ Economics/Finance
  • English (written and spoken) & German or Portuguese
  • Experience in T&E/Payroll - minimum 1 year
  • Customer service orientation, professional attitude, reliable
  • Experience in SAP environment preferred
  • In-depth knowledge of T&E processes and system solutions
  • Microsoft Office suite (Word, Excel, PowerPoint, Access, Outlook)
  • Demonstrated ability to work effectively in a multi-national, matrix organization
  • Proactive, detail oriented, professional attitude, reliable
  • Exposure to international and multicultural environment
  • Any 3rd language is of advantage
  • ETravel knowledge is a plus
146

Customer Support Specialist Resume Examples & Samples

  • Office management
  • Coordinates and sets up meetings
  • Answers phones and greet visitors
  • Maintains lobby and all conference rooms neat and orderly
  • Distributes incoming mail and posts outgoing mail
  • Sends and receives courier packages
  • Educating airman on alcohol related reporting requirements
  • Processing mail to include Date/Time stamping, and proper distribution
  • Query relevant databases to identify appropriate distribution of mail within the office
  • Electronically scan incoming documents into investigative databases to establishing internal records
  • Create investigative file folders for all regulatory investigations
  • Establish and maintain fling systems and ensure timely processing of data; ensure proper storage; and availability of relevant documents
  • Periodic file maintenance (per expunction policies) to archive or dispose of files
  • Coordinating maintenance issues
  • Five years of related experience
  • AA/AS (1 year college = 2 years work experience.) in English
  • Experience with computer systems and applications
  • Experience working Microsoft Office, Outlook and Lync
147

Lockbox Customer Support Specialist Resume Examples & Samples

  • Primarily responsible for processing bank by mail payments and Lockbox billing
  • Participate in projects and process improvement initiatives
  • Assist with Customer Support duties to include utilizing TMIA system
  • Maintains a thorough understanding of the business being supported and its functions, processes, operations and strategic direction
  • Identify suspicious fraudulent checks
  • Analyze and gather data for reporting/billing
  • Perform other duties as requested by management
  • Associates Degree or two years relevant work experience
  • Minimum three years banking, accounting or operational work experience
  • Prior branch experience preferred
  • TMIA experience preferred
  • Excellent PC skills with a thorough knowledge of Microsoft Office including Excel, Access, Word , and PowerPoint
148

Customer Support Specialist Resume Examples & Samples

  • Confer with customers by telephone and email to provide information about products and services
  • Research answers and examines all relevant information to provide resolution to customer inquiries and/or issues, escalates issues when appropriate
  • Coordinate necessary fulfillment tasks for special projects and conducts consultative appointments with customers to gather critical order information
  • Use SAP system to accurately enter/update customer orders according to customer requirements and monitors and coordinates the order through the fulfillment process
  • Identify all issues related to invoicing, contract/maintenance renewals and licensing to ensure orders are invoiced accurately and promptly
  • Maintain extensive knowledge of detailed and complex legal regulations and compliance as well as regulatory differences between consumer and commercial products; between banks and credit unions; and numerous state specific issues for each type of organization
  • A minimum of 3 years’ experience and demonstrated ability in customer service, telephone communications or inbound call center
  • A minimum of 2 years’ post-secondary education in related field or equivalent job related experience
  • Previous banking/financial institution experience preferred
  • Excellent verbal and written communication skills, ability to proofread and edit documents
  • Consistently follow department policies and procedures when working independently and with cross-functional teams
  • Strong attention to detail with the ability to retain knowledge of operating systems, procedures, products, compliance and customer information while managing multiple tasks and maintaining high accuracy standards
  • Excellent research ability to offer solutions while adhering to policy guidelines
  • Display strong ability to manage projects and assume quality control
  • Create a safe harbor of compliance as it relates to WKFS’s compliance warranties
  • Proficiency with using Microsoft Word, Excel, and Outlook
  • Lean Six Sigma for Services
149

Inbound Customer Support Specialist Resume Examples & Samples

  • Responsible for diagnosis and resolution of issues in a courteous, efficient, and customer-focused manner via phone, email, or chat using documented solutions
  • Responsible for staying current on issues that impact our customers and systems by continually referring to, and utilizing, support resources
  • Ability to understand cross-functional structure and identify upstream matters that could potentially have downstream effects in relevant areas
  • A friendly and helpful attitude and the ability to manage simultaneous tasks
  • Solid organizational skills including attention to detail and multitasking skills
  • Ability to work with cross-functional teams in a fast-paced environment
  • Ability to create and maintain project documentation and reports
  • Strong working knowledge of Microsoft Office-specifically Word and Excel
  • Must be comfortable working in collaboration with remote/virtual team members
150

Customer Support Specialist Resume Examples & Samples

  • Provide timely, helpful responses and basic troubleshooting assistance by phone and e-mail
  • Assist non-technical oriented clients with the use of our Web-based software
  • Manage multiple technical issues, identify trends and properly document information to promote swift resolution
  • Communicate effectively across teams, with specific focus on ensuring escalation notes are detailed and provide steps to reproduce
  • Contribute to projects that enhance the quality and efficiency of the customer service team
  • At least two years of technical problem solving experience
  • Experience in a help-desk or customer support role assisting external customers with issues
  • Strong communication and multi-tasking skills with a focus on strong attention to detail
  • Demonstrated ability to quickly learn new skills, products, technologies and procedures
  • History of maintaining professional attitude and remaining calm while working to resolve difficult customer issues
  • General understanding of technology stack for SaaS infrastructure, including basic Internet routing, proxy servers, VPNs, workstations, browsers, as well as the application stack including databases, web servers and application servers is preferred
151

Customer Support Specialist Resume Examples & Samples

  • Provide primary telephone back-up support for Receptionist position
  • Cover breaks, lunches, and vacation days and assist with mail sorting when needed
  • Provide occasional administrative support to senior level management
  • Research and post payments to receivable systems
  • Balance transactional reports, research and resolve differences
  • Assemble and archive daily transaction files in accordance with record retention policies
  • Perform other data entry and processing activities as assigned
  • Self-motivated with a desire to learn
  • Excellent phone skills and strong customer service orientation
  • Ability to interact professionally with all levels of colleagues
  • Effective as an individual contributor and as a team member
  • Superior attention to detail and organizational skills
  • Problem solving skills, and ability to prioritize
  • Knowledge of Microsoft Office applications, especially Excel and Outlook
  • Experience with accounting, finance, and/or banking helpful
  • High school graduate with Associates’ or Bachelor’s degree desirable
152

Mau-customer Support Specialist Resume Examples & Samples

  • HSC, diploma or degree a plus
  • Extensive customer service experience required Able to demonstrate strong
  • 2+ years Call Center experience preferred
  • Computer proficiency, particularly with Microsoft applications as well as
153

Customer Support Specialist Resume Examples & Samples

  • Exceptional interpersonal and customer support experience required
  • Strong analytical and critical thinking skills
  • Proficiency in troubleshooting computer software, networks and operating systems. Knowledge and/or experience with database platforms a plus
  • Proficient with Microsoft Office Products
  • Experience with T-SQL and SQL Server a plus
  • Experience supporting customers thru a variety of contact channels including chat, email and phone
  • Bilingual Spanish speaking encouraged
154

Customer Support Specialist Resume Examples & Samples

  • Telephony - manage all incoming calls, taking responsibility for responding to or successfully routing all calls for Area (internal and external customers)
  • Local stock availability check and refresh
  • SR Management - progress, support to closure, reporting stats
  • Co-ordinate activity regarding order confirmations in local language
  • Keep customer informed in terms of order acknowledgements, invoicing and delivery updates
  • Contacting the customer in order to release the acceptance document/monthly PO for Contracts
  • Provide support with language translation where necessary to Back Office
  • Check and issue invoices (including required backup documents) to customers
  • Responsible for bank guarantees
  • Logistics duties: monitoring of local (branch) inventories, delivery notes creation, customs clearance for imports and goods receipt
  • Goods Inwards/Outwards
  • Customer interface for invoice resolution (supporting cash collections team as required), communication with customers on Credit/debit memos
  • Local filing
  • Engineer support for admin issues
  • Test Equipment co-ordination activity
  • Indirect purchases (SRM system)
  • Organize additional activities within the area such as customer surveys, training, meetings and travel as required
  • Procurement support with 3rd party local vendors and vendor point of contact
  • Minimum of 5 years experience in a Customer Services environment with proven record of delivering exceptional levels of service
  • Finance experience is a plus
  • Good knowledge of Siebel a plus
  • Self motivated with excellent communication skills
  • English Fluent (in addition to local language)
155

Customer Support Specialist Resume Examples & Samples

  • College degree preferred, ideally in sales/marketing
  • Three to five years experience in a fast paced, analytical, multi-tasking, and detail driven role a plus
  • Knowledge and understanding of construction materials industry is desirable
  • Customer Service experience is preferable
  • Demonstrate a positive attitude with co-workers and customers
  • Ability to work cooperatively with a wide range of personalities
  • Demonstrate exceptional organizational and time management skills
  • Respond to requests for assistance in a timely manner
  • Able to work successfully as part of a team in a fast-paced, collaborative environment
  • Able to prioritize responsibilities effectively
  • Must have desire and willingness to learn and grow professionally
  • Desire to work in a continuous improvement environment
  • Excellent written and oral communications
  • Capable of quickly learning to use and master CRM software
  • Expert knowledge of Microsoft Office software
156

Customer Support Specialist Resume Examples & Samples

  • Answer incoming telephone calls and open cases in SalesForce, identifying customers, populating case details, and confirming accuracy of data
  • Monitor Global Support queue and accept SalesForce cases in priority sequence
  • Review case details and contact customer within SLA response requirements
  • Provide support to customers via email and telephone using own discretion and experience
  • Delegate to T1 for environment setup/ DB capture/ other technical tasks as needed
  • Provide technical direction to T1 agents
  • Escalate to T3 specialists as required, or if unable to resolve case within 50% of allotted SLA resolution requirement
  • Empowered to allocate resources , systems and SW solutions in support of customers issues resolution
  • Identify customers operational and business areas of weaknesses and guide EFI and customer to the right resolution in support of the business
  • Submit new solutions to T3 for proper documentation and possible addition to knowledge base
  • Close case, providing all relevant resolution details
  • Other support tasks as determined by Global Support Manager
  • Post-secondary degree, or diploma with relevant experience in one of the following disciplines
157

Customer Support Specialist Resume Examples & Samples

  • Key account management. May include recurring conference calls with customers and sales rep to discuss status of orders
  • Cross functional meetings with internal teams to help facilitate order fulfillment
  • Monitors Back Orders and manages updates in system and communication updates to customers and internal staff on a regular basis
158

Regional Customer Support Specialist Resume Examples & Samples

  • Provide support and administration in line with Nielsen Enterprise Solutions' objectives
  • Act as a single point of contact for queries from customers
  • Analyse user queries to determine the correct and efficient resolution
  • Ensure support desk queries are actioned as per service level agreements, kept up to date and communicated to the end user at all times
  • Escalate unresolved calls to the Support Lead and infrastructure support team
  • Arrange external technical support where problems cannot be resolved in-house
  • Publish support documentation to assist both customers and internal team
  • Report to the Support Lead on any issue that could significantly impact the business
  • Develop a solid understanding of Nielsen Applications
  • Provide direct and remote support for Nielsen’s Applications
159

Customer Support Specialist Admin Spot Resume Examples & Samples

  • Proven organizational and self-motivation abilities
  • Preferred minimum of 3 years experience in a Customer Services environment, preferably with order management expertise
  • Must have completed Post Secondary education
  • Knowledge of Siebel/ERP
  • Good standard of ability with Microsoft Office applications
160

Customer Support Specialist Resume Examples & Samples

  • Provide customers with assay, application, systems and instrument support by telephone, e-mail or online media
  • Complete all required contact documentation to assure compliance with Abbott quality, regulatory and service & support procedures and processes
  • Success in this role is measured by customer satisfaction score (NPS), support key performance indicators achievement and resolution rates
  • Proven track record in a similar position supported by management and customer references
  • Successful engagement with customers, specifically lab staff
  • IT-Knowledge
  • Technical expert for product line responsibility
  • Strong experience in use of analytical tools and software
161

Mau-customer Support Specialist Resume Examples & Samples

  • Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training
  • Use decision-support computer software programs to respond to common service questions and inquiries
  • Position entails a high amount of customer interaction over the phone. Ensure that customers understand the resolution and provide on-going education to customers
  • Proficiently navigate computerized data entry systems or other relevant applications and document accurately all actions taken in a concise and timely manner
  • Communicate effectively with individuals/teams in the program to ensure high quality and
162

Customer Support Specialist Resume Examples & Samples

  • Find and communicate accurate solutions to issues reported by end users while using eMaint products through analytical talent and strong troubleshooting abilities
  • Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries
  • Contribute to growth of eMaint knowledge base by creating product documentation addendums
  • Deliver web-based training courseson basic eMaint system functionality to end users
  • Assist in updating training course materials and website training content
  • Actively participate in software product testing process to ensure new versions of software are ready to release
  • B.A. or B.S. degree preferred
  • Ability to work in a fast-paced environment with excellent organizational skills
163

Customer Support Specialist Resume Examples & Samples

  • Screen and prioritize incoming requests, received via fax or email
  • Enter Quotes/Orders into Oracle/SAP based Parts ERP System
  • Purchase Order Verify (POV) existing orders
  • Send out initial customer quote and order acknowledgements
  • Support global team entry activities and metrics
  • Support both external and internal customers
  • Support new system releases and enhancement testing (i.e. Oracle/SAP PMx ERP)
  • Follow EHS rules and warn others to follow the rules, execute mandatory EHS trainings and immediately report the incidents and near misses as required
  • Further tasks not involved in this Job Description that the immediate leader/manager assigns verbally or in writing
  • Significant experience in customer service is an advantage, experience in a multinational company is a plus
  • Solid knowledge of Microsoft Office software
  • Fluent communication level of spoken and written English
  • Fluent Hungarian
  • Capabilities to effectively communicate both horizontally and vertically with customers and within GE organizations
  • Tolerate monotonous work on a daily base
  • Strong, passionate supporter of customer service excellence
  • High School degree. College degree or equivalent experience is an advantage
  • A second language (Spanish, French, German, Italian, Arabian, Chinese, and Japanese) is a plus
164

Customer Support Specialist Resume Examples & Samples

  • Respond to the Error Tickets sent from SPS Applications and resolve issues in a timely manner
  • Actively review and improve current configuration and error handling procedures and maintain the corresponding documentation
  • Drive improvement and enforce best practices in the current application configuration
  • Act as an escalation point to resources responsible for setting up and maintaining customers in production by researching and resolving setup and transaction related issues
  • Actively learn about new SPS products and processes
  • Other duties as assigned by the Team Lead
  • College degree or equivalent combination of education and experience; technology-related degree preferred
  • 2 Years of customer support experience in a Technology or Applications environment, or equivalent experience
  • Strong technology and analytical skills: experience with databases such as MS SQL Server Oracle SQL highly desired
  • Fluency in Microsoft Office Suite (Word, Excel, Outlook)
  • Familiarity with EDI data and syntax preferred
165

Customer Support Specialist Resume Examples & Samples

  • Exhibit conduct that is consistent with the Zoetis Mission and Vision, and with its Core Beliefs
  • Perform duties in a safe manner. Maintain safe and clean working environment by complying with procedures, rules, and regulations
  • Report deviations from SOPs, or unexpected results in a timely fashion
  • Routinely monitor procedures to ensure that all activities are performed according to the current versions of the SOPs
  • Contribute ideas and participates in initiatives that will lead to continuous improvement of procedures (efficiency and/or quality)
  • Educate customers on Products and the ordering process
  • Handle and collect data from DNA samples including hair, blood, semen and tissue
  • Investigate inquiries on customer order status and report results as required
  • Manage customer accounts and orders in all databases
  • Manage customer communications via phone and email
  • Participate in department meetings and training to remain current on products and their use
  • Perform other duties as assigned by Customer Support Manager
  • Promote positive customer service. Effectively listen to customers concerns, identify tasks at hand, and take appropriate action to achieve positive results
  • Support the development of all Business Technology projects and process changes
  • Team Focus: stay mindful of company business needs i.e. customer calls, adhere to schedules, and adopt/author updated business processes and procedures to ensure compliance
  • Act as a mentor for new Customer Support colleagues
  • Act as subject matter expert for at least one product or system process and share knowledge with department colleagues
  • Assist in authoring and reviewing internal and external Communications and Training Materials
  • Assist manager(s) with new Customer Support colleague training
  • Demonstrate strong analytical skills and a clear understanding of policy and procedures to make sound decisions based on facts and data presented by a customer or Zoetis Field Representative
  • Participate in interview process for hiring of new colleagues
  • Participate in ongoing training opportunities (products, computers, presentation skills, etc.)
  • Process any special orders and ensure that all orders fall within existing pricing, promotional and/or policy parameters established by the business
  • High School diploma required; Bachelor’s degree preferred
  • Job-relevant position and/or post high school training required
  • At least 1 year of experience in Genetics Customer Support role
  • Familiarity with the cattle industry
  • Proficient with email and calendar management systems (Outlook preferred)
  • Self-motivated; ability to work independently and work as constructive team member
166

Technical Customer Support Specialist Resume Examples & Samples

  • Respond to complex escalated phone inquiries and resolve complaints on product technical and application inquiries from internal, partner and end user contacts in a timely manner consistent with customer service metrics. Apply expert technical knowledge of products and its applications in the resolution of these inquiries and complaints. Demonstrate empathy to callers with a goal to final resolution of complaint and/or inquiry
  • Analyze and respond to escalated mail/e-mail inquiries and complaints in a timely manner consistent with customer service metrics. Demonstrate empathy to senders with a goal to final resolution of complaint and/or inquiry
  • Apply basic electrical theory and mechanical aptitude in the disassembly, reassembly and repair of power tools and consult with technicians and users in warranty determination
  • Provide internal feedback & co-ordination of issues and problems with appropriate
  • Able to read and understand technical documentation including bills of material, illustrated parts list, and engineering drawings
  • Basic Office Suite including MSWord, Excel, Outlook, Access, and SAP, PowerPoint and FileMaker Pro is helpful
  • Ability to multi-task & function in a fast-paced environment with accuracy, high quality results and meet deadlines
  • Ability to resolve customer issues in a positive and straightforward manner
  • Demonstrates professionalism and integrity and demonstrates empathy and diplomacy
  • Excellent communication skills and phone etiquette
167

Customer Support Specialist Resume Examples & Samples

  • Answer inbound calls and e-mails, determine customer problems through asking appropriate questions, and help customers resolve issues
  • Investigate, resolve and escalate issues to the appropriate internal team member
  • Log calls and resolutions through our Salesforce database system
  • Train and stay current on all present and future internal systems and devices
  • Work in a team environment supporting a 24 x 5 call center
  • Possess general understanding of the company Systems and Methodology
  • Occasional flexibility in work hours may be required in order to cover for vacations, training sessions and other similar company activities
  • Assist in daily operations including, but not limited to, telephone and email support, diagnosing problems and completing regularly scheduled activities
  • May be required to schedule and/or initiate clinical assessments
  • May be required to enter clinical assessment data points into one or more systems
  • Bachelors or Associates degree preferred or equivalent professional experience
  • 1 + years’ experience providing technical trouble-shooting support over the telephone and via e-mail or 1 + years’ Clinical trial experience with direct site/sponsor contact
  • Strong customer service and clear and concise verbal communication skills, especially over the telephone
  • This includes the ability to ask questions to quickly and accurately understand customer issues as well as the ability to communicate/translate technical concepts and instructions to non-technical customers
  • Demonstrated technical problem solving capabilities
  • Excellent written and verbal skills are necessary to effectively convey directions and information to both external customers and internal team members
  • Ability to successfully handle and prioritize multiple work requests and/or projects simultaneously with little or no immediate supervision
  • Possess strong analytical and problem solving skills
  • Possess good interpersonal skills and attention to customer service
  • Ability to learn new technical skills and processes quickly
168

Customer Support Specialist Resume Examples & Samples

  • Lead and support Customer Support Specialists
  • Train new hires on help desk policies and procedures
  • Investigate, resolve and escalate issues to the appropriate internal team members
  • Log calls and resolutions through Salesforce database system
  • Assist with defining policies and procedures to improve call handling and resolution process
  • Work in a team environment supporting a 24x5 call center
  • Assist Management with requested reports and other activities that may be requested
  • Assist with creating/updating SOPs and Work Instructions as needed
  • Occasional flexibility in work hours may be required in order to cover vacations, training sessions and other similar company activities
  • Bachelor’s degree preferred or equivalent professional experience
  • 3 + years’ experience providing technical trouble-shooting support over the telephone and via e-mail or 3 + years’ Clinical trial experience with direct site/sponsor contact
  • Strong customer service and clear and concise verbal communication skills, especially over the telephone. This includes the ability to ask questions to quickly and accurately understand customer issues as well as the ability to communicate/translate technical concepts and instructions to non-technical customers
  • Must possess good leadership qualities to inspire people to reach their full potential
  • Must be knowledgeable about service desk system and IT tools
169

Customer Support Specialist Resume Examples & Samples

  • You are ambitious and ready to take the next step with us
  • You are passionate about IT
  • You are a native German speaker and have good knowledge of a second language (French, Dutch, Spanish or English)
  • You have a Bachelor’s Degree
  • Have some knowledge of accountancy or finance
  • You are customer oriented and stress resistant
  • We will challenge you and promise to sharpen your brain
  • A competitive salary and a year contract
  • Hospitalization insurance and group insurance
  • Offer you an ambitious and international work environment where you get to work with the best
  • Offer you a home away from home
  • Enjoy after work drinks
170

Customer Support Specialist Resume Examples & Samples

  • Receive client inquiries primarily via a CRM tool, regarding product functionality or problems; research with the client to fully diagnose the issue then develop creative solutions and respond within established timelines
  • Effectively manage expectations that are set with customers
  • Constantly empathize with our customers
  • Provide excellent analytical, written and verbal communication skills: Communicate and collaborate with peers, customers and upper management
  • Take ownership and research with customers to fully diagnose issues, and then develop creative solutions and respond within established timelines
171

Customer Support Specialist Resume Examples & Samples

  • Follow all established quality call guidelines and achieve established quality goals
  • Implements follow-up processes to include: order cancellations, delivery status, tracers, tracking, POD, missing items, short ships, wrong quantity, call tags and RMA issues
  • Interfaces with customers to identify and process sales adjustments
  • Administers and executes requested changes to customer orders prior to shipping
  • Provides customer support in the follow up of all after-order processes
  • Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision
  • Participates in special projects and performs additional duties as required
  • HS diploma or equivalent is required. College preferred
  • Prior customer service experience in a telesales or call center environment strongly preferred
  • Experience interfacing with AS400 and related sales programs and processes is preferred
  • Excellent time management and organizational skills are required
  • Demonstrated ability to problem solve through issues ranging from simple to complex, while maintaining a calm and professional demeanor, required
  • Business software application skills required
  • Knowledge of sales tracking processes is preferred
  • Product, industry, and technical knowledge is preferred
172

Customer Support Specialist German / English Resume Examples & Samples

  • Provide highest level of verbal and written customer support utilizing Tesla’s telephone and email systems
  • Work through urgent situations with precision and speed
  • Communicate owners concerns with tow provider network, service center staff, and others as necessary to resolve issues
  • Accurately record issues and data into CRM / Vehicle Support Systems
173

Customer Support Specialist Resume Examples & Samples

  • Bachelor's Degree in any field
  • Open to Fresh Graduates
  • Open to be assigned to any shift, including night shift and to work on weekends as needed by the business
  • Proficient in the use of MS Office applications
  • Good analytical and problem-solving skills
  • Can deliver effective presentations across a multi-cultural customer base
  • Good in oral and written communication
  • Can multi-task and can work independently
  • 2 years' work experience in providing data/business processing support to customers is a plus
174

Laboratory Customer Support Specialist Resume Examples & Samples

  • Demonstrated ability to write business correspondence
  • Minimum Intermediate level on Microsoft Word and Excel
  • Proven Customer focus
  • Ability to work under control in pressure situations and adapt rapidly to change
  • Effectively present information and respond to questions from managers, Customers, personnel, regulatory or notified body entities
  • Read and interpret rules, schedules, procedures and instructions
  • Basic math skills, including fractions and decimals
  • Ability to work well with others
175

Inside Sales / Customer Support Specialist Resume Examples & Samples

  • The Inside Sales Representative is responsible for the coordination of daily work activities with outside Account Manager(s) to manage complex customers’ needs in large utility & industrial customers with a focus on the power products/systems sector
  • Responsible for the execution of daily customer activities including: order entry & tracking; order management with local business units and other ABB groups; timely response to customers inquiries with appropriate ABB solution; quantify / resolve customer complaints & needs
  • Utilize ABB‘s tools & processes, including product configuration tools, order entry & business systems, etc
  • Responsible for coordinating activities with local business units to track orders and assure on-time customer delivery
  • Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements; this person will also simultaneously process information on multiple projects of various natures, and respond effectively to changes in priorities
  • Attend meetings to exchange information and analyze contract requirements; this person will participate in investigating technical problems and establishing procedures & corrective actions to avoid recurrences; duties may require domestic or international travel to customer locations and/or ABB sites
  • Initiate change orders and expedite collection of overdue invoices
  • May require periodic customer reporting for outstanding orders and Vendor Managed Inventory or Blanket Order management
  • Additional duties may be assigned, as required
  • Bachelor’s Degree with 3+ years of experience with client support (in technical support, customer service, sales administration, sales and/or marketing roles, etc.); OR
  • Associate’s Degree with 5+ years of experience with client support (in technical support, customer service, sales administration, sales and/or marketing roles, etc.); OR
  • High School Diploma (or GED) with 7+ years of experience with client support (in technical support, customer service, sales administration, sales and/or marketing roles, etc.)
  • Bachelor’s Degree in an Engineering-oriented discipline is preferred; Business, Marketing, or related fields will also be considered
  • Previous experience working in with Industrial clients; experience working with clients in Utilities and/or related industries is heavily preferred
  • General knowledge of power transmission & distribution products/systems is preferred
  • Previous experience with business-to-business (B2B) customer support preferred
  • Knowledge and skill in utilization of computer databases, applications, & systems; experience with SAP and/or Salesforce CRM is a plus
  • Excellent communication skills (verbal and written)
176

Digital Marketing Customer Support Specialist Resume Examples & Samples

  • Extensive customer service experience, preferably in the contact center setting
  • Exeprience in complaint handling and superb communication skills
  • Knowledge of tools of the trade such as ZenDesk, Salesforce and Mailchimp
  • A high level of attention to detail, the ability to to work to competing priorities and a "can do" attitude
177

Customer Support Specialist Resume Examples & Samples

  • Working shifts including weekend shifts when rostered on
  • Accomplish quality monitoring metrics
  • Service Request Management - creation, progress, closure, reporting stats
  • Customer interface for quoting, orders, order status, and invoice resolution
  • Manage online and customer self service requests
  • Close out of all actions to ensure all requests have flowed thru the process to invoicing
  • Meet Honeywell behavioural goals and objectives
  • Understands how different functions within his/her own organisation interrelate to each other
  • Good knowledge of Siebel
178

Customer Support Specialist Resume Examples & Samples

  • 75% of time: Managing the processing of Customer Orders to ensure reliable supply of Product to Customer
  • 15% of time: Working with Regional Supply Chain to ensure uninterrupted supply of product to Customers
  • 10% of time: Execute launch of new products within Region
  • Bachelor’s degree in Business, Supply Chain or Commercial Qualification or equivalent
  • 5 years of progressive experience in various supply chain management roles
  • Work experience in Pharmaceutical or Healthcare industries
  • Knowledge of ERP systems (SAP or JDE) including packages relating to Customer Order Processing and Supply Chain management
  • Effective written and oral communication skills are required to facilitate information flow across internal / external supply chain partners and Customers
  • Knowledge of different aspects of regulatory compliance that impact a pharmaceutical supply chain. This can include but is not limited to GxP considerations and controlled substance regulations
  • Excellent knowledge of Customer Service environments and experience of delivering quality service to customer
  • Living our leadership behaviors is a basic expectation for all Shire employees. Shire expects all employees to embody the following: Be Positive, Be Accountable, Be Results Oriented, Be An Excellent Manager of Self and Others
  • Create, promote and maintain a good team spirit and a high level of motivation
  • Ensure that training and career developments plans are in place
  • Ensure good interaction and consistency in terms of best practice, systems and processes, exists between the different components and locations of the Customer Service organization
  • Provide open and collaborative ways of working to support various functional and/or departmental initiatives evaluating major issues and removing or reducing the risk from obstacles/variables that may arise
  • Support implementation of Continuous Improvement initiatives (including Lean Sigma/Operational Excellence)
179

Associate Customer Support Specialist Resume Examples & Samples

  • Receive and respond to telephone inquiries and e-mail messages from customers (test lab partners), Account Managers and general patient inquiries
  • Assist field team in account set-up including
  • Bachelor’s degree in life science, chemistry or business preferred
  • 0-2 years of customer support experience required. Experience in a biotechnology company preferred
  • Experience working with ERP systems and CRM software preferred
  • Knowledge of Microsoft Excel and Outlook
180

Customer Support Specialist Resume Examples & Samples

  • Associates Degree
  • 5 years experience in customer service, sales, or retail
  • Previous experience working with marketing principles
  • Knowledge of the Fair Credit Billing Act and other related governmental requirements
  • Credit Card industry experience is strongly preferred
181

Customer Support Specialist Resume Examples & Samples

  • Responsible for providing first level support through taking calls and handling the resulting Incidents or Service Requests
  • Consistently meet or exceed stringent individual and team performance metrics
  • Effectively utilize and demonstrate the use of tools such as the Service Desk Plus to manage ticket resolution as well as individual and team performance
  • Provide dedicated IT incident resolution and management services 24x7 to customers by receiving, entering, troubleshooting, prioritizing, escalating and updating all IT incidents
  • Resolve IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company
  • Properly escalate unresolved Incidents to the next level of support
  • Follow up with customers, provide feedback and see problems through to resolution
182

Key Customer Support Specialist Resume Examples & Samples

  • Respond to requests for information from OEMs, Distributors/Power Centers, Key Dealers and internal VPA personnel
  • Provide technical assistance and warranty pre-authorization to OEMs, Distributors/Power Centers and Key Dealers via phone, e mail, fax or on-site visit if required
  • Act as a liaison between OEMs, Distributors/Power Centers, Key Dealers and Global Technical Services, Global Field Service Support, Product and Manufacturing Engineering - providing data to resolve quality issues
  • Monitor feedback from OEMs, Field Service, dealers and production to submit, track progress and follow up on zero-hour failures
  • Assist with the composition and implementation of workshop information as well as service and OEM bulletins and campaigns
  • Proactively create and distribute service information to all appropriate groups
  • Maintain technical proficiency with all product lines and act as a subject matter expert on all applicable electronic diagnostic tools
  • Advise and assist OEMs, Distributors/Power Centers, Key Dealers and internal VPA personnel as to correct VPA warranty policy and procedures
  • Assist the Warranty department with warranty claims requiring pre-authorization
  • Ensure that all necessary paperwork, including Argus case details, parts orders, and warranty authorizations are processed in a timely manner
  • Maintain a complete record of OEMs, Distributors/Power Centers, Key Dealer and end user interaction in the appropriate database
  • Support and update field diagnostic equipment as needed
  • Provide special training to OEM’s, Distributors/Power Centers, Key Dealers and internal VPA personnel as needed
  • Assist with new hire training within the Technical Service and Field Service departments
  • Act as a mentor to the Technical Support team representatives and other employees as required
  • Promote the use of Volvo Penta Partner Network, technical training and Volvo Penta Professionals programs
  • Promote the use of the Argus case management tool
  • Perform other duties, tasks and responsibilities as assigned by management to support Volvo Penta goals and objectives
  • “Subject matter expert” level knowledge of troubleshooting and repair of diesel and gasoline marine and industrial power products
  • Extensive knowledge of electronic engine and powertrain control systems
  • In-depth knowledge of marine and industrial trade practices and activities via direct experience or extensive distributor, power center or dealer interaction
  • Strong written, oral, interpersonal, and presentation skills
  • High ability to work independently with limited direct supervision, and manage multiple objectives and cases at one time
  • Strong knowledge and experience with Microsoft Office products (Word, Power Point, Excel, Outlook, etc.)
  • Mastery of current PC based and / or electronic diagnostic troubleshooting equipment in use
  • Extensive customer service/technical face-to-face and/or call center experience
  • Ability to advise and mentor others regarding customer service techniques
  • Ability to provide group training to OEMs, Distributors/Power Centers, Key Dealers and internal VPA personnel
  • Associate’s degree or certificate in engine technology, marine or industrial service; or equivalent combination of education and experience. Bachelor’s degree is preferred
  • Minimum of four years Marine or Industrial Engine OEM, Distributor or Dealer technical experience
  • Strong mechanical and electronic expertise in troubleshooting, repair, overhaul and installation of marine and industrial power systems. Experience with Volvo Penta products preferred
183

Customer Support Specialist Resume Examples & Samples

  • Commit to deliver high quality services. Provide initial point of contact for business partners (internal and external) as a team member of the Contact Center
  • Timely handling of incoming inquiries via telephone, e-mails, web- and other possible channels in a professional and friendly way
  • Enter the inquiry into ticketing system, creating a case and dispatch it to appropriate business unit
  • Support the maintenance of an up-to-date contact lists for the units in scope
  • Monitor status of inquiry resolution and support escalation as per established process. Coordinate until tracking case is closed
  • Complete contact logs and reports, using the systems available, as base for analysis and continuous improvements
  • Identify areas of improvement and recommend associated process improvements
  • Recognize, document and alert the supervisor of trends in inquiries received
  • Assist to update and maintain the Contact Centre intranet/internet pages and web activities
184

Customer Support Specialist Resume Examples & Samples

  • Provides phone and email support to waste customers who need vendor assistance
  • Provides a high level of customer service by ensuring requests are answered in a timely and thorough manner
  • Directs client requests: such as container changes, extra pickups, increase/decrease of services, broken containers/wheels/lids, container cleaning, missed pickups, add locks, change service days, change frequency, billing inquiries/rates, compactor repairs, dump/returns, secure document destruction, ETA’s, add recycling services, and general trash/recycling questions
  • Coordinate with waste vendors to resolve client requests
  • Provides oral and written communication as required and communicate ETA’s to customers via email and over the telephone
  • 0-2 years of experience involving customer service, interacting with clients in person and by phone, and organizing and prioritizing work tasks
  • Familiarity with Waste industry a plus
  • Proven ability to work with Microsoft Office Suite products
  • Comfortable in a fast-paced, professional environment
  • Ability to remain calm during hectic periods of activity
185

Customer Support Specialist Resume Examples & Samples

  • Experience working in a call center or related customer service environment
  • Ability to remain seated for long periods of time to perform telephone work in a call center environment
  • Demonstrated ability to manage multiple tasks for multiple products using various systems and processes
  • Proven ability to build strong working relationships to resolve customer inquiries
  • Excellent problem solving, negotiation and conflict resolution skills
  • Strong computer aptitude with the ability to learn quickly and apply new knowledge and experience with Microsoft products
  • Bachelor's Degree in a Business related discipline
  • * No relocation benefits are available for this position. ***
186

Technical Customer Support Specialist Resume Examples & Samples

  • Assisting with “hands on” product training for our Customer Support Reps
  • Gathering and proper documentation of product failure information
  • Providing guidance to our Customer Support Resolution Specialists to help them provide better and faster resolutions to our consumer customer base
  • 2 – 5 years of customer support and mechanical experience
  • Excellent phone and customer service skills along with sound reasoning skills
  • Strong foundation of basic mechanical and electrical (AC/DC) fundamental theory
  • Solid knowledge of engine maintenance and troubleshooting to include: air cooled and liquid cooled units, gas, diesel, LP and natural gas fuel systems
  • Ability to stay calm in pressure situations
  • Computer knowledge and data entry skills
  • Ability to prioritize and adjust to changing workloads
  • Previous experience using SAP or equivalent ERP
187

Field Customer Support Specialist Resume Examples & Samples

  • 2+ years of experience in a sales or customer facing role
  • Strong interpersonal and communications skills
  • Presentation/training skills
  • PC skills including Microsoft Office applications (Excel, PowerPoint, and Word)
  • Ability to travel up to 75% of the time within geographic territory with approximately 20% to include air travel
  • Previous automotive parts sales experience
  • Experience with a CRM, preferably SalesForce
188

Customer Support Specialist Resume Examples & Samples

  • Being a key player of the customer support business function globally ensuring relevant milestones and KPI’s are met and exceeded
  • The escalation point of key external service provider (Stefanini), providing quality feedback to ensure response speed and response standards are maintained
  • Contribution to, and implementation of strategies that drive continuous service improvement through technology and processes improvement
  • Assisting in the creation and implementation of new processes to support both new products and markets ensuring superior customer experience in the most operationally efficient way
  • Adhering to and updating all relevant policies and procedures to ensure compliance standards are met
  • Be customer centric with exceptional customer service and communication skills with the ability to influence and guide customers in line with best practice application of our product
  • Be a problem solver with strong analytical and critical information seeking skills
  • Be agile and display a creative and flexible approach to meet changing circumstances
  • Have the ability to multi-task and work under pressure
  • Travel (transportation, hospitality, etc.)
  • Travel Technology (distribution, reservations, operations, etc.)
  • Payments/finance industries (cards, banking, services, etc.)
  • E-Commerce Technologies (Web applications, SAAS, distributed systems, etc.)
  • Advanced working knowledge of Microsoft Office including Word, PowerPoint and Excel
  • The ability to participate in an on-call roster
189

Customer Support Specialist Resume Examples & Samples

  • Troubleshoot and permanently resolve technical issues across an unlimited variety of hardware/software, over the phone and through remote desktop management tools
  • Build, configure, deploy, and maintain computing products including bedroom desktops, laptops, tablets, public kiosks, living group printers and mobile devices; perform certified hardware repairs
  • Consult with end users and departments to assess technology needs, and recommend hardware/software solutions; work with senior peers or management to implement
  • Work to meet team key performance indicators and queue management guidelines
  • Occasionally participate in technology projects; assume additional responsibilities as required
  • Minimum Level of Experience Required: 3-5 years of relevant experience
  • 1-2 years experience with Incident and Request management systems – specifically ServiceNow and Salesforce
  • 1-2 years experience supporting both Microsoft and Apple personal computing environments; intermediate technical and analytical skills
  • Must cover up to one weekend overtime shift per month; additional occasional weekend or off-hours support may be required
  • Minimum Level of Education Required: Bachelor’s Degree preferred, but not required
  • Experience installing, using, and supporting desktop tools including back-up solutions, virus protection, encryption, Intel LANDesk Management Suite
  • Intermediate technical knowledge with current/prior versions of Microsoft and Apple operating systems, Office applications, Outlook/Entourage/Exchange
  • Experience using and supporting Microsoft SharePoint
  • Intermediate knowledge of desktop/laptop hardware, especially from Lenovo, Dell, and Apple
  • Working knowledge of client-level network configurations and protocols (LAN, WAN, WWAN)
  • ITIL Foundations certification or higher
  • Can easily present technical concepts to customers in non-technical language
190

Customer Support Specialist Resume Examples & Samples

  • Excellent written and oral communication skills; ability to communicate successfully across a wide variety of communication styles
  • Very strong organizational skills. Ability to organize, manage and prioritize multiple tasks and meet specified deadlines
  • Professional and courteous telephone manner with emphasis on Client satisfaction
  • Must be comfortable with technology and able to learn quickly
  • Proficient in use of Microsoft Office programs (Word, Excel, Powerpoint, Outlook). SQL, CRM (MS Dynamics preferably), Sharepoint, MS Project, MS Visio, Adobe Photoshop experience is a plus
  • Ability to independently troubleshoot problems and work in a fast-paced environment with minimal supervision
  • Previous experience in technology field preferred
  • Healthcare related experience a plus
  • Excellent punctuality, attendance and work ethic
191

Customer Support Specialist Resume Examples & Samples

  • Answering high volume of inbound calls
  • Assisting clients to troubleshoot and resolve problems with their eClinicalWorks software program
  • Asking probing questions and properly documenting customer inquiries in the support system
  • Answers inquiries by clarifying desired information; researching, locating, and providing accurate information, including education clients on our support site
  • Resolving customer questions and complaints with the highest degree of courtesy and professionalism
  • Utilizing de-escalation skills and escalating cases when necessary in accordance with escalation procedures
  • Redirecting calls as necessary
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Experience with Microsoft Office; Outlook, Excel and Word
  • Ability to absorb and retain large amounts of information quickly
  • Flexible and adapts to change easily
  • Proven problem-solving abilities
  • Ability to present ideas in user-friendly language
  • Ability to diffuse escalated clients and create effective working relationships
  • Willingness to make active contributions to team
  • Experience working in a team-oriented, collaborative environment
  • Ability to exercise appropriate judgment when assessing the needs of the client
  • Ability to determine the resolution best suited for each situation
  • Knowledge and/ or experience in medical terminology and/or medical software is a plus
192

Customer Support Specialist Resume Examples & Samples

  • Provide courteous and professional customer service in response to incoming phone calls for spare parts quotes, order placement, repair and warranty service, tracking of orders/shipments, address billing inquiries, etc
  • Manage customer accounts including SMI (Supplier Managed Inventory) programs
  • Advise customers on deliveries and investigate shipping issues
  • Incumbents are expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize Baan ERP and other software programs to accomplish job tasks
  • Work activities are performed in an office environment with little environmental or physical discomfort Some lifting, bending, stooping, and reaching occasionally is necessary
  • Employees may be required to work overtime as well as Weekends and Holiday’s as needed
  • This position will be a 12 hour compressed workweek, Thursday through Saturday and every other Wednesday, 7 PM to 7:30 AM
  • Associates Degree or higher in Business Administration or equivalent along with 3 – 5 years’ experience in customer service and supply chain management that may include parts shipping/receiving administration, materials planning, purchasing, and/or product support by telephone preferably in the semiconductor industry
  • Ability to effectively communicate by telephone with customers as well as working knowledge MS Office applications
193

Payroll Tax Customer Support Specialist Resume Examples & Samples

  • Serve as liaison/advocate between employers, tax agencies, payroll partners, and internal departments with responsibility for being the primary contact on all payroll tax service matters
  • Exercise technical skills, access available resources and utilize system/desktop tools in resolving and following through on customers’ tax issues
  • Dayforce experience a plus
  • Must be organized, and be capable of working in an independent manner to meet all required time frames and commitments
194

Customer Support Specialist Resume Examples & Samples

  • Account support, registration and access assistance, and troubleshooting users’ access issues by having a deep understanding of the applications (e.g. AMS, ASW, ASTO, My Access and more) that channel resellers use on a daily basis
  • Report and escalate issues through appropriate channels, effectively communicating information with the applicable team(s) to ensure constant improvement of processes and support
  • Typical issues include login ID retrieval, account update, content feedback, FAQ related questions, providing registration instructions, escalating technical issues to IS&T, forwarding to appropriate department, mass account updates, and more
  • Consistently provide prompt, reliable, and accurate information to users
  • Participate in projects and testing efforts related to support
  • Must be fluent in written and spoken Vietnamese and English
  • Must know how to use a Mac Computer
  • Previous experience in user system support or application support role troubleshooting, analyzing and providing root cause analysis
  • Strong work ethic and exceptional customer focus
  • Excellent problem solving/ investigative skills
  • Strong sense of initiative and pro-activeness
  • Ability to work quickly with great accuracy
  • Proven competence in owning tasks, follow through, sharing information, and contributing to a collaborative environment
  • Proven ability to work independently and efficiently
  • Exercise good judgment under deadline(s)
  • Ability to work an issue from various angles, ask for help when needed
195

Customer Support Specialist Resume Examples & Samples

  • Learns the CDI applications, service solutions and overall WK Clinical Drug Information offerings line by attending and engaging fully in any available formal or informal training sessions; studying solution and technical information provided in a timely manner until mastered; working with actual solutions to establish and maintain competence in demonstrating and using them; learning about the various service solutions available; attending weekly debrief meetings; collaborating with team members to identify technical support best practices; and learning standard customer support processes and systems
  • Sets up new client accounts by working with account operations to document client information in CRM system (NetSuite); creating and building the account; providing access and authentication to modules purchased; completing introductory welcome program for new clients; fulfilling mobile solutions or book requests; ensuring documentation and proper recording of fully signed contract; initiating the billing process; communicating with customer regarding account set-up, and ensuring that the client is satisfied / able to use the subscription
  • Manages existing client accounts by developing and maintaining client relationships; serving as the daily point of customer contact for various customer questions regarding billing, account setup, general account status and acting as liaison between internal departments regarding content inquiries; developing an in-depth understanding and anticipation of customer needs; assist with minor access / display trouble shooting issues; customer satisfaction follow-ups; adhering to account management documentation via tracking procedures, utilizing established logs and files, accurate and detailed record keeping in NetSuite as well as various tools used by the department; and staying up to date on customers, renewal status, issues and follow up items
  • Manages client account renewal process in tandem with the sales representative by initiating communication with customers according to established account maintenance schedules; analyzing usage reports, product mix and upsell opportunities prior to contacts; ensuring customer is satisfied with their experience and is using the subscribed solutions; inviting customer feedback; ensuring customer feedback is promptly communicated to the appropriate internal department; sharing information regarding customer issues; and developing an action plan with appropriate internal individuals; reviewing account for accuracy and work with accounts receivable department on follow up for past due invoices; initiating the creation and sending of renewal notifications; customer follow up regarding renewal confirmation; communicating with sales rep and project manager to ensure the client support team is aware of client issues or needs
  • Contributes to customer satisfaction and organizational success by acting as liaison between the client and internal departments (e.g. accounting, marketing, IT, technical support, product development, sales, and project management) including participation in internal cross functional meeting groups to ensure that client needs are met; building customer interest in solutions and services offered by the organization; facilitating the collection of competitive information to monitor business opportunities and trends; participating in the ongoing evaluation and design of solutions and service offerings; assisting strategy development through established relationships with customers; providing feedback on the effectiveness and soundness of policies and procedures in the customer service department; and consistently meeting established company standards for productivity, schedule adherence and quality
  • Represents Wolters Kluwer by developing and maintaining comprehensive knowledge of WK solutions, industry trends and general business acumen through various sources and initiatives; communicating in a professional, compelling, and articulate manner of speech, writing and formal presentation; behaving in ways that demonstrate corporate core values and culture; developing professional and positive relationships with customers and colleagues; and maintaining a reputation of competence, integrity and professionalism
  • Regular interaction with customers
  • Troubleshooting via phone/e-mail
  • Working cross-functionally to resolve issues
  • Strong computer skills (Internet, Excel, PowerPoint, Word, CRM programs)
  • Analyzing issues, providing solutions and outside-of-the-box thinking
  • Experience in a fast-paced, multi-faceted and interpersonal work environment
  • Organizational, multi-tasking, attention to detail and team building skills
  • Learning multiple solution offerings and applications
  • Serving as a liaison within an organization
  • Project management experience
  • Customer Relationship Management (CRM) software experience
  • Web / Teleconferencing
196

Customer Support Specialist Resume Examples & Samples

  • Fit HMDS to pilots
  • Perform anthropometric measurements on F-35 pilots to determine HMDS component sizes
  • Using a variety of computer software programs, produce three dimensional head scan files
  • Operate photographic equipment
  • Operate CNC machines and other precision devices
  • Assemble HMDS components using hand and power tools
  • Inspect, troubleshoot, diagnose, and perform operational tests of complex optics systems
  • Perform optical harmonization
  • Integrate HMDS with oxygen equipment, pilot survival equipment, and the F-35 aircraft ejection system
  • Performs hand tacking on fabric, cleans optics and HMDS visors, and maintains cleanliness in the work center
  • Complies with Foreign Object Damage (FOD), Hazardous Waste, Tool Control, and International
  • Traffic in Arms regulations
  • Duties will require occasional travel to support other Pilot Fit Facilities
  • Has an excellent understanding of and ability to apply Lean concepts in the combined engineering, manufacturing, and customer interface environment
  • Familiar with AS9100 Quality Assurance Program
  • Excellent communication capability both verbal and written
  • Ability to be a self-starter
  • Ability to prioritize competing tasks/deadlines to best meet customer demands
  • Ability to work independently with little or no supervision
  • Willingness and ability to occasionally work beyond routine business hours as needed
  • Capable of managing multiple projects that produce a consistent product accurately, and on time
  • Works well with internal and external team members
  • Bachelor's degree in an appropriate discipline or in the absence of a degree six years of related experience; identified skills and experience
  • Must be able to acquire a US DoD Secret security clearance. US Citizenship is required
  • Six years or more years of experience with fitting pilot helmets, oxygen masks, and working with aviator flight equipment
  • Completion of US Navy PR, US Air Force Aircrew Flight Equipment, or US Army Aviation Life Support Equipment course is required
  • Must possess working knowledge of US Air Force, US Navy, or US Marine Corp Flight Equipment manuals, equipment, procedures, and techniques
  • Experience working in and around ejection seat equipped aircraft is preferred
  • Experience with Pilot ocular devices preferred (JHMCS, NVG, PLZT, or Laser Eye Protection)
197

Tier Customer Support Specialist Resume Examples & Samples

  • Assist with process improvement and compliance to successfully and consistently deliver high-quality software products and services on a timely basis
  • Work across teams to enhance quality functional testing by identifying and helping to implement initiatives that will improve capability and efficiency
  • Ensure results of root-cause analysis are addressed
  • Participate in project reviews
  • Escalate issues and decisions to senior QA team members
  • Perform all duties as assigned
  • BS in Computer Science, Management Information Systems, or equivalent job experience required
  • 3+ years of service desk specialist experience
  • Ability to assist with process improvement and compliance
  • Basic understanding of functional testing
  • Ability to actively participate in project review discussions
  • Basic knowledge of software products
  • Strong oral and written communication for dealing with a distributed global product team
198

Customer Support Specialist Resume Examples & Samples

  • Accept and implement customer item requests into item maintenance system
  • Daily setup, review and maintenance of cost/retails on existing, new and ad items
  • Track and assure completion of all required steps in item setup process to ensure timely launch of new items
  • Handle inquiries from category management department and Core-Mark Division
  • Prepare weekly correspondence to Core-Mark Divisions and Category Managers
  • Input and maintain pricing, allowance, discounts and special programs in the system for everyday and future use
  • Maintain data in the corporate item file as well as the item maintenance menus from a variety of sources
  • Function as a liaison with the accounting, purchasing, operations, group services, and executive departments to ensure that new items are accurately set up and existing items properly maintained
  • Create excel spreadsheets with pricing data and enter pricing into online portals
  • Answer inquiries and research problems regarding pricing and supplier supports
  • College degree preferred or significant work experience
  • Meticulous attention to detail in processing and overseeing a large volume of daily transactions
  • Numbers orientation and strong Excel spreadsheet skills
  • Fanatical client customer service skills and ability to “dig in” to find and fix problems
  • Strong written and verbal communication skills – timely, accurate, clear and concise information is shared with clients, business partners, and fellow work associates
  • Ability to assess and prioritize conflicting urgent priorities
199

Customer Support Specialist Resume Examples & Samples

  • Provides support to a wide range of client queries via email, phone, and live chat
  • Works closely with a team of Product Specialists and Account Managers to provide outstanding customer service for a global client base
  • Troubleshoots and facilitates the resolution of technical and data issues and inquiries
  • Participates in tailored proactive client outreach campaigns designed to increase usage by highlighting new features or encouraging usage on underused components
  • Documents and tracks all client interactions in Nasdaq's CRM system
  • Manages upcoming product migrations
  • Acquires and maintains a strong working knowledge of the Investor Relations industry and keeps apprised of its regulations and updates
200

Customer Support Specialist Resume Examples & Samples

  • Assists in the evaluation and facilitation of internal/external customer requests with respect to pricing, data quality and other customer contractual elements
  • Helps and provides support to resolve complex and sensitive inquiries that require internal communication, collaboration and consultation with account teams and/or customers
  • As necessary, supports the marketing team or low touch customers in ad hoc requests as well as assist with operational and administrative/reporting components of the business/products or services
  • 2+ years of related experience
  • Very strong communication skills (written and oral), contact center experience, and knowledge of Fannie Mae's single family mortgage business
  • Some project management skills and demonstrable ability to multitask
  • Knowledge of call and e-mail management tools, such as CCE9, is advantageous
  • Exceptional analytical and problem solving abilities
  • Demonstrated ability to effectively interact with senior level executives
  • Proficiency in working within SharePoint
  • Positive and professional attitude and demeanor – must be able to interact with customers (homeowners, home buyers, real estate agents, etc.) in a friendly and helpful manner at all times
  • Strong Excel skills-Will need a strong working knowledge of Microsoft Office products, with above average knowledge of Excel
  • Problem Solving – Ability to identify operational and process issues, document and record escalated matters and collaborate to provide solutions. Will need to be able to assist with the implementation of process improvements as well as issue and track remediation
  • Results Oriented – Need to be able to focus on personal and team goals, and collaborate with others to achieve results
201

Customer Support Specialist Resume Examples & Samples

  • To perform capturing and invoicing of orders within 24 to 48 hours
  • Ensure proper documentation of all quotes and support key customers direct calls for delivery status request
  • Follow-up all orders delivery status and update customer
  • Print Out & record Purchase Order from ePO (including Gebiz POs)
202

Customer Support Specialist Resume Examples & Samples

  • Confident interaction with other departments and senior leadership - Open to change and learning
  • Associate's Degree, Bachelor's Degree Preferred
  • 2-3 years of business and/or call center experience preferred
203

Account Customer Support Specialist Resume Examples & Samples

  • Manage all aspects of customer service activity for designated accounts
  • Follow policies and procedures to provide quality service to our distributors
  • Coordinate all account activity from pre-order to post order
  • Be available for calls through the Hi-Path system to achieve 98% service rate
  • General Product Knowledge
  • Effective Communication
  • Team Involvement
  • Participate in Continuous Improvement and Developmental Opportunities– Self-Development
  • Become familiar (and using) Crystal, Hummingbird reports and Excel reports for handling key accounts
  • Minimum 2-5 years of successful performance in a customer service role (preferably manufacturing)
  • Acceptable review on independent test/profiling tool
  • Successful management of at least 50 customer accounts or more
  • Helpfulness, flexible and conscientious
  • Able to handle stressful situations
  • Organized – good record keeping
  • Successful follow up techniques
  • Customer focused (empathy)
204

IS Customer Support Specialist Resume Examples & Samples

  • Demonstrates Providence Health and Services core values of respect, justice, compassion, stewardship, and excellence in their interactions with others
  • Emphasize courtesy, clarity, and accuracy in all communications with customers and others in IS
  • Troubleshoot the caller/requestor’s issue and resolve upon first contact when appropriate
  • Review employee-self-service submissions for completeness and clarity - gather additional detail when needed prior to routing to resource teams
  • Escalate issues as needed to peers, leaders, and other IS teams per established guidelines
  • Associates Degree or 2 years IT, Healthcare, or Customer Service Experience
  • Takes personal responsibility for customer satisfaction
  • Professionally represents the ‘Face and voice of IS’ in difficult situations
  • Consistently strives to listen, understand, and support the needs of others in a sensitive manner
  • Performs challenging tasks efficiently and effectively
  • Anticipates problems and takes corrective action prior to completing the task
  • Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance
  • Demonstrated planning and project management skills. Proven ability to set technology strategy
  • Strong attention to detail and outstanding analytical skills
  • Ability to work effectively to build relationships with colleagues, customers, and executive management through positive interaction
  • Knowledge of current and emerging technologies, service delivery processes, clinical practices, and inpatient or outpatient operations
  • Proven ability to organize multiple efforts and to respond to shifting priorities
  • Demonstrated ability to study, understand, adapt and respond effectively to a constantly changing environment
  • Skilled at time management, and strong written and verbal communication
  • Listens with sensitivity and openness
  • Actively seeks constructive feedback and remains open and receptive to it
  • Anticipates the information needs of others
  • Proven skills in communicating with clinical and technical customers. Ability to remain poised, patient, and respectful in difficult situations
  • 2 years Customer Service experience within a Tech or Healthcare environment
  • Bachelors Degree or Associates + 2 years experience or 4 years experience
205

Senior Customer Support Specialist Resume Examples & Samples

  • Strong customer service skills required
  • Strong project management skills required
  • Members On Line, CIS, CRM, Fry Portal, Truevalue Reward system and SK40 experience is preferable
  • Advertising, Communication, Marketing, Merchandising, Retail experience is desirable
206

Customer Support Specialist Resume Examples & Samples

  • As a L1 / L2 Support Engineer in Customer Support Department
  • Provide Post-Sales support of all TeS products mainly in HSM (Hardware Security Module) through Helpdesk system
  • Provide APAC Customer Support team with Level 1 / 2 support to ensure that any Support queries coming from internal are dealt within timely manner, recorded in our database and within SLA. Provide weekly task report to APAC Support Manager
  • Maintain and build the Support testing environment with APAC Support Team
  • Provide telephone and on-site Hardware support to users and resellers
  • Achieve customer satisfaction after sales service to users and resellers
  • Carry out testing failure analysis and corrective actions
  • Maintain customer service documentation system
  • Maintain up-to-date product knowledge and services offering and make efficient use of the resellers/user through which the information are made available
207

Customer Support Specialist Resume Examples & Samples

  • You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool
  • On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena
  • Thriving in a fast-paced support environment, you'll work with our customers and solve their complex technical problems, related to Informatica's flagship products like Power Center, Data Quality, Data Services, Rev and Big Data and its peripheries like various databases along with different Operating Systems etc
  • Constructively work together as a team, sharing ideas
  • A high degree of analytical and problem solving abilities
  • A natural leader who strives for excellence and is known for his/her prodigious technical ability
  • Possess good communication and customer-relationship skills - responsiveness, sensitivity, diplomacy
  • Comfortable working both independently and collaboratively
  • Advanced problem-solving skills and technical aptitudes that allow you to adapt to new circumstances and to learn quickly when facing new problems and challenges
  • Apply your superior technical Skills to meet service request SLAs, meet and exceed customer expectations
  • Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
  • Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term
  • Analysis of exceptions and logs to isolate root cause and help in product�s usability and improve end-user experience
  • Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles
  • Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
  • Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
  • Understands impact of work on the feature/product/team
  • Continuously enhancing knowledge through trainings and e-learning courses
  • Helping customers succeed
  • Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects
  • Provide regular reports for management that measure the effectiveness of the technical support function
208

Commercial Customer Support Specialist Resume Examples & Samples

  • Process customer orders for U.S. & Canadian Independent Dealers, and Company Owned locations for both French and English speaking customers
  • Proactive account management for assigned accounts to support the needs of our customers and Sales representatives
  • The individual will be able to handle multiple priorities and work in a fast paced environment, including readiness to handle heavy call volumes
  • Monitor & track orders to ensure delivery requirements and shipments are being met to the customers’ satisfaction
  • Evaluate situations and determine the best path of resolution
  • Analyze and interpret data for customer orders providing timely feedback to the customer and sales representative
  • Collaborate with other departments using relationship skills for resolution of customer issues (Logistics, Sales, Billing and Marketing)
  • Associates degree in business or related field, or 3-4 years customer support experience in a customer focused environment
  • Motivated and enthusiastic who is customer service oriented
  • Be well organized
  • Disciplined to lead by example
  • Team-player providing assistance to both internal and external customers
  • Positive attitude, self starter
  • BS/BA degree or equivalent
  • Indeed
  • Glassdoor
  • LI-Priority
209

Temporary Customer Support Specialist Resume Examples & Samples

  • Ability to learn quickly as our products often have new releases with new functionality
  • Strong organizational skills in order to maintain documented records of all support inquiries and resolutions as well as appropriate follow up
  • Inquisitiveness and ability to solve problems
  • Must be flexible in working a shift rotation between 7:30am and 10:30pm to accommodate customer needs
  • Multitask and troubleshoot inquiries from teachers and school administrators about program functionality which in most cases can be answered by referring to program documentation
  • Troubleshoot and identify problems with a Web-based product or platform
  • Communicate effectively with customers and internal employees
  • Gather and interpret relevant data and information and use inductive reasoning to resolve customer inquiries
210

Customer Support Specialist Resume Examples & Samples

  • Provide analytical and specialized administrative support with general instructions
  • First pass screen of customer terms and conditions prior to passing to Contracts department for deeper review
  • Handles special projects such as new product introductions, upgrades, obsolescence and others as needed
  • Analyzes problems, determines approach within guidelines, compiles and analyzes data and prepares reports and recommendations
  • Contacts Illumina employees’ at all organizational levels to gather information and prepare reports
  • Minimum 2-5 years of working experience, preferably with a biotech company
  • 1-2 year of customer support experience required
  • Demonstrated ability to multi-task, work in team settings, and work independently when required
  • Strong written and verbal communication skills in English. Knowledge of another Asian language is useful
  • Excel, Outlook, Word experience required
211

Customer Support Specialist Resume Examples & Samples

  • The ability to anticipate and meet needs prior to customers expressing needs
  • Demonstrated critical thinking skills
  • Demonstrated problem-solving skills
  • Demonstrated customer dispute resolution skills
  • Excellent Internet search capabilities
  • Strong data entry skills with an emphasis on detail and accuracy
  • Demonstrated emphasis on metrics and data reporting
  • Working knowledge and experience with computers specifically database, word processing, internet, and spreadsheets (Microsoft Office applications)
  • Ability to use Salesforce or another customer relationship management database
  • Ability to use ZenDesk or another online support and ticketing system
  • Product shipping experience
  • Familiarity with databases including creating reports and uploading data
212

Customer Support Specialist Resume Examples & Samples

  • Provide technical support and educating the customer on the use of the blood glucose meter, test strips, and lancing devices
  • Identify adverse events as reported by the customer
  • Create an exceptional service experience to the customer
  • Communicate appropriate options for resolution in a timely manner
  • Informs customers about services available and assesses customer’s needs
  • Document customer’s interactions in the appropriate software in a highly regulated environment
  • Ability to professionally receive regular feedback, coaching, and apply it to continually improve future customer interactions
  • Ability to meet KPIs (Key Performance Indicators) required
  • Healthcare or Pharmaceutical & Life Sciences preferred
  • Accurate and efficient typing skills minimum 40 wpm required
  • Ability to meet required skill sets competency testing
  • Ability to speak, write, and understand the required language easily and accurately
  • Achieve classroom proficiency via assessment and certification process
  • Ability to meet and retain twelve weeks of uninterrupted training and competency testing requirements
  • Proficiency with MS Office: Word, Outlook, Internet, dual screens and ability to learn and adapt to new software required
  • All other job duties as assigned
213

Customer Support Specialist Resume Examples & Samples

  • The Customer Support Specialist will manage the processing of Customer Orders for the cluster, reporting to the Head of Regional Supply Chain
  • The Customer Support Specialist will maintain supply of Shire products to Customers, liaise with the Warehouse provider and provide customer service for these products including managing customer complaints and queries
  • This individual will be responsible for the timely completion of goals and objectives
214

Customer Support Specialist Resume Examples & Samples

  • 95% of time spent troubleshooting problems and answering questions via inbound phone calls and chats or written internet based inquiries
  • Ability to consistently meet software support metrics and customer satisfaction goals
  • Deliver consistent and excellent customer service utilizing learned soft skills and other professional behaviors
  • Analyze customer’s inquiries to identify their accounting needs and recommend corrective action
  • Provide clear and concise documentation regarding customer problems and resolution
  • Escalate unresolved issues promptly to resolve customer issues
  • Recommend solutions for our knowledgebase to help customers and others in Support with troubleshooting
  • Ability to identify customer needs and escalate to Sales or other departments when applicable
  • Ability to adhere to a predetermined work schedule as outlined in the Customer Support attendance policy
  • Accounting/Bookkeeping experience and/or education required
  • In-depth knowledge and understanding of accounting areas (but not limited to) such as journal entries, accounts payable, accounts receivable, general ledgers and invoicing required
  • Insurance Agency experience preferred
  • Exceptional interpersonal and customer service skills required
  • Ability to perform remote troubleshooting and problem resolution
  • Excellent English writing and grammar skills
  • Accounting degree preferred
  • Travel would be 10% or less
215

Customer Support Specialist Resume Examples & Samples

  • Phone Support Trouble Shooting (Windows, hardware/devices, MSFT Office Suite, Epic)
  • Ticket Documentation
  • Customer Service Experience
  • Triage incidents and service requests in a professional manner via approved tools (ITSM, Service Catalog, etc.)
  • Accurately record and document relevant details of the issue or service request, in order to triage to the correct resource or fulfillment team
  • Provides constructive feedback on IS or Service Desk processes
  • Leverage internal resources (knowledge base, team sites) to efficiently route or resolve issues
  • Competent in 1 or more service markets (CA, OR, Swedish, Western WA, Eastern WA, Montana, Alaska, Community Connect, Epic, MyChart/MyProv)
216

Customer Support Specialist Resume Examples & Samples

  • Assist Sales on quotation and ensure product quoted correctly in Quotation Logger
  • Process order by coordinating with Sales, Product and Marketing, Logistics and other internal team to ensure the customer receives accurate and timely delivery of products
  • Ensure the resolution of customer issues
  • Support Sales team in after sales service with resolution of customer issues and by ensuring effective and efficient customer communication
  • Manage suppliers and subcontractors, negotiate for optimal cost and consolidate supplier base in accordance with the business requirements
  • Perform supplier management and qualification, evaluate new and existing suppliers and subcontractors globally on their regular performance review
  • Implement sourcing strategies to provide competitive advantage in materials and service supplies
  • Continuous sourcing of alternative materials and supplies to achieve Operational Excellence and business continuity
  • Negotiate and administer the contracts and agreements on services engaged with suppliers and contractors and follow up on performance and safety requirements
  • Analyze all suppliers and select the most suitable supplier(s) to meet the project budget and product requirements
  • Track and monitor vendors’ on-time delivery
  • Work closely with internal customers to achieve optimum procurement conditions and results
217

IS Customer Support Specialist Resume Examples & Samples

  • Troubleshoot the caller/requestor’s issue and resolve upon first contact when appropriate. Accurately record and document relevant details of the issue or service request, in order to triage to the correct resource or fulfillment team
  • Escalate issues as needed to peers, leaders, and other IS teams per established guidelines. Notifies peers, leaders when he/she needs assistance, additional clarity, or guidance
  • Provides constructive feedback on IS or Service Desk processes. Leverage internal resources (knowledge base, team sites) to efficiently route or resolve issues
  • Respond to end-user inquiries regarding the status of incidents or requests
  • Contribute to the creation and maintenance of support documentation, knowledge articles and user guides
  • Spends 80% or more of his/her shift available to take call (logged in, or ‘auxd in’) or actively working user-submitted incidents or requests
  • Customer Service: Takes personal responsibility for customer satisfaction. Professionally represents the ‘Face and voice of IS’ in difficult situations. Consistently strives to listen, understand, and support the needs of others in a sensitive manner
  • Quality: Performs challenging tasks efficiently and effectively. Anticipates problems and takes corrective action prior to completing the task. Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance
  • Planning: Demonstrated planning and project management skills. Proven ability to set technology strategy
  • Problem Solving: Strong attention to detail and outstanding analytical skills
  • Collaboration: Ability to work effectively to build relationships with colleagues, customers, and executive management through positive interaction. Knowledge of current and emerging technologies, service delivery processes, clinical practices, and inpatient or outpatient operations
  • Flexibility and response to change: Proven ability to organize multiple efforts and to respond to shifting priorities. Demonstrated ability to study, understand, adapt and respond effectively to a constantly changing environment. Skilled at time management, and strong written and verbal communication
  • Communications: Listens with sensitivity and openness. Actively seeks constructive feedback and remains open and receptive to it. Anticipates the information needs of others. Proven skills in communicating with clinical and technical customers. Ability to remain poised, patient, and respectful in difficult situations
218

Customer Support Specialist Resume Examples & Samples

  • Provide highest level of customer support by answering inbound calls and emails
  • Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the vehicle
  • Provide vehicle and charging orientation. Cater to individual customers by adapting to their specific learning style
  • Determine if technical solution can be resolved via phone or if vehicle service is need
  • Communicate owners concerns with Service Managers, Service Engineering, Supercharger Engineering or Roadside Assistance when necessary
219

Alpha Customer Support Specialist Resume Examples & Samples

  • Alpha User Support: Provide assistance concerning the use of computer applications that are requested through ticketing system
  • Alpha User Support: Provide guidance of application usage based on preset standards
  • Alpha User Support: Provide ad hoc support to users and programming in the event of emergencies around core applications
  • Act as Project and/or Implementation Manager for various assignments
  • Assist in Alpha System conversions
  • Assist in WMS installations
  • Test new Alpha programs prior to implementation into production
  • Routine system maintenance
  • Assist in product matching for conversions or when a new supplier is acquired
  • Implementation of new programs as they become available by providing training via both webinars and on site for new applications
  • Educate and coach Alpha users on Program Enhancements
  • Responsible for the development and implementation of procedures regarding new Alpha Programs by gathering data from numerous sources and compiling so procedures will be concise and easy to understand for end users
220

IS Customer Support Specialist Resume Examples & Samples

  • 1) Phone Support Trouble Shooting (Windows, hardware/devices, MSFT Office Suite, Epic)
  • 2) Ticket Documentation
  • 3) Customer Service Experience
  • 2) Bachelors Degree or Associates +2 years expereince or 4 years experience
221

Customer Support Specialist Resume Examples & Samples

  • Exhibit excellent customer service towards internal and external customers
  • Respond to inbound customer calls in a Call Center environment; ensure a seamless customer experience by triaging compliance calls and setting up appointments with the appropriate Compliance Analyst
  • Act as a liaison to customers for the Service Products. This includes working with field staff and customers directly to utilize customer information to assess customer needs and make recommendations on Services Products that best meet customer needs
  • Provide up-sell and cross-sell alternatives to customers that are mutually beneficial to both the customer and CUNA Mutual Group
  • Process customer requests for Services Products received via multiple channels
  • Evaluate and input information from all relevant sources into the appropriate processing systems including; replacement and payment information
  • Evaluate requests using appropriate compliance measures, system processes and tools
  • Complete fulfillment from initial receipt of request to production. Understand the overall fulfillment process and needs of the customer in order to make good judgment when processing customer requests. Customer requests and situations that go beyond the expertise of this position are referred to other fulfillment levels. Systems used: Intranet, CARMA, Forms Generation, Microsoft Outlook, Microsoft Office, Profile and InterGroup
  • Complete fulfillment from request to production for orders generated due to a regulatory update or enhancement to Documents
  • Follow up on customer requests pending for information, forms, and/or financial considerations with either the field representative or customer
  • Assure quality and accuracy of all requests processed, making corrections when errors are detected
  • Take appropriate action on follow-ups, reopens, reissues, and complaints as qualified by training and experience
  • As needed represent work area in corporate and department projects
  • Three (3) years’ work experience in an office setting involving analyzing and interpreting customer information to conduct needs based selling and customer service activities
  • Three (3) years compliance experience in analyzing, interpreting and applying Federal & State lending regulations
  • Working knowledge of all Services Products and Operational Processes
  • Working knowledge of Credit Union lending and savings processes and practices
  • Demonstrated understanding of Data Processor relationships in connection with credit union operations
  • Demonstrated ability to communicate both verbally and written with internal and external customers via telecommunications equipment
  • Demonstrated flexibility with tasks and responsibilities as well as organizational and planning skills to process a high volume of work and meet deadlines and standards
  • Attention to detail and ability to maintain a high level of accuracy
  • Demonstration of teamwork skills via previous work assignments
  • Demonstrated ability to work under own initiative
  • Intermediate computer skills required to effectively operate in a Windows environment
  • Two (2) years’ experience to include the following
  • Forms design software, including Adobe LiveCycle and Adobe Professional
  • Personal computers to include Windows operating systems and associated PC software packages and internet applications
  • Thorough knowledge of computers and associated programming utilizing JavaScript or XML
  • Demonstrated ability to use forms creation concepts including design software, terminology, layout and placement of data fields
  • LI-SS
222

Customer Support Specialist Resume Examples & Samples

  • Coordinate Front Desk Operations
  • Working knowledge of fundraising and donor relations concepts and principles
  • Knowledge and experience using technology to enhance communications as well as operational efficiencies in the office
  • Experience in supervising student workers and/or clerical staff
  • Comprehensive knowledge of campus operations, rules and regulations a plus
  • Experience providing exemplary customer service to internal and external clients
  • Knowledge of SCU campus and campus community a plus
  • Understanding and appreciation of the mission of Santa Clara University and the vision and values of a Jesuit Catholic educational institution
  • Must possess excellent communication skills
  • Must be a goal-oriented and exceedingly well organized individual who can demonstrate accountability, initiative, creativity and focus in a rapidly changing and intellectually stimulating environment
  • Expert planning, coordination and organizational ability, including skill to manage numerous projects simultaneously
  • Excellent time management skills and ability to multi-task and prioritize work
  • Excellent computer skills; proficiency in using word processing, Excel spreadsheets, database and web resources
  • Dependable, responsible and self-motivated
  • As the first point of contact for University Relations, the Customer Support Specialist must exhibit professionalism and cordiality whether in person or on the phone. Possess professional and courteous demeanor
  • Demonstrated ability to establish credibility with broad and diverse constituencies within a complex organization based upon integrity, critical thinking, outstanding operational performance, customer service orientation and excellent interpersonal skills
  • Demonstrated sound judgment in situations requiring independent decision-making and in handling confidential and sensitive material
  • Demonstrated ability to manage time and workload to multitask and achieve goals in a deadline-driven environment while maintaining strong attention to detail
  • Superior organizational skills; a work style that is thorough, accurate, and detail-oriented; the ability to follow through on assignments and projects
  • Ability to work well autonomously and as well as part of a team
  • Reliable attendance and punctuality record
  • AA degree required; Bachelor’s degree preferred
  • Three years minimum administrative support in a multi-supervisor environment; proven experience with client and external constituency customer service
223

Customer Support Specialist Resume Examples & Samples

  • Promptly answer telephone calls and respond to customer service requests. Assume ownership of issues received. Assign issue to appropriate staff members while maintaining action plan for client
  • Log all customer issues in designated database. Provide detailed and accurate notes for all activities needed to resolve issue. Promptly refer issues to other departments as needed
  • Ensure that all customer service requests are resolved completely and to the customer’s satisfaction. Communicate updates and resolutions to clients in a timely manner. Follow established policies and procedures regarding problem resolution
  • Provide detailed research results on client requests; refer technical rejection questions to analysts as appropriate
  • Provide feedback to manager on trending issues
  • Maintain data tables for existing clients
  • Complete projects as assigned by manager
  • Perform after hours on-call duties and monitor issue escalations
  • Create and send client alerts
  • Excellent human relation skills with a customer-centered approach
  • Strong work ethic and upbeat attitude
  • 2+ years’ experience in corporate customer service environment, preferably including one year of technical customer service
  • Ability to communicate with others in a clear, understandable, and professional manner on the phone, via email, and in person; and the demonstrated use of written and verbal communication skills
  • Ability to calculate figures and amounts
  • Detailed and customer service-oriented
  • Excellent analytical, diagnostic, and troubleshooting skills; detail-oriented
  • Strong organizational skills, with the ability to multitask and prioritize multiple tasks
224

Customer Support Specialist, Singapore Resume Examples & Samples

  • Validate technical aspects of orders to ensure order accuracy, completeness and technical feasibility along with company requirements for shipping and revenue recognition
  • Review, book and manage all aspects of commercial and internal sales orders received from the business in an efficient and timely manner
  • Analyzes problems, determines approach within guidelines, prepares reports and recommendations
  • Provide phone and email support to internal partners
  • Monitor orders and update status to ordering parties
  • File documentation promptly and assist in auditing
  • 3-5 years of experience with SAP or similar ERP systems. Solid experience in spreadsheets or database management will also be considered
  • 2-3 years of customer support experience preferred
  • Familiarity with Internet commerce sites and overall comfort with technology strongly desired. Excel, Outlook, Word experience required
  • Strong written and verbal communication skills in English and one other Asian language (Japanese and Korean preferred)
  • Experience independently solving problems and working effectively in a team environment
225

Technical Customer Support Specialist Resume Examples & Samples

  • Ability to use and demonstrate an understanding of the products, systems, and technology developed by IDEXX as well as the many competitor products we support
  • A proven track record of providing exceptional customer service
  • Ability to learn quickly and apply skills and abilities to a variety of customer interactions
  • Strong ability to problem solve with attention to detail
  • Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is preferred
  • An Associate’s or Bachelor’s degree in a computer related discipline or scientific discipline preferred or equivalent experience
  • Networking and/or software support is a plus
  • Strong written and verbal communication skills; strong interpersonal skills with ability to establish rapport quickly
  • Highly motivated and goal-oriented, while working collaboratively for team success
  • Strong organizational skills, especially in a multi-tasking environment
226

Associate Customer Support Specialist Resume Examples & Samples

  • Maintain customer records by updating account information
  • Provide customer support via, phone, email or web request
  • Process orders, credits, returns, billings, licensing requests
  • Prepare correspondence and fulfill customer needs to ensure customer satisfaction
  • Manage priorities and document all support inquires in Salesforce.com
  • Document case solutions as Knowledge articles and submit to management for publishing
  • Promote new products and services
  • Manage marketing funds, special quotes and other requests
  • Develop training materials, set up training and VOC sessions with customers about new products, processes and services
  • Provide support to Tridium’s sales team, including issue resolution, on-boarding customers, pricing and renewals
  • Attend daily stand up meetings
  • Propose ideas to improve the processes and the overall customer experience
  • Manage special projects as required
227

Help Desk Technical Customer Support Specialist Resume Examples & Samples

  • Education: Associates degree in Information Technology or Computer Science or any combination of equivalent education and experience
  • Experience: Minimum of one (1) year of relevant and progressive professional experience in an IT call center environment or Information Technology field experience preferred
  • Licenses/Certifications: STI Knowledge Certified Help Desk Professional or CompTIA A+ certification preferred, or equivalent certifications for knowledge of customer support skills and hardware/operating system/networking technologies
  • Demonstrated proficiency in problem identification and resolution, including ability to resolve hardware, operating system, and application problems through appropriate troubleshooting methodologies
  • Possess good knowledge of remote user support and the technical ability to provide support for multiple products and services including but not limited to networks, client/server systems, computers, application software, online education software, peripheral devices, and others
  • Excellent communications & customer service skills, including ability to communicate technical information to non-technical audience
  • Demonstrated ability to manage multiple tasks simultaneously. Ability to work effectively, reliably, and independently
  • Provides first and second level technical support to address and resolve issues related to computer hardware, software, and network problems
  • Provides enhanced troubleshooting and escalates problems as appropriate, following department procedures
  • Enters and tracks status of issue tickets in ticketing system; updates customers on status of tickets
  • Gathers sufficient appropriate information from customers to ensure timely resolution of issues; searches for appropriate solutions when possible
  • Serves as a technical resource on desktop software applications such as but not limited to: Microsoft Word, Excel, PowerPoint, Access, and Visio. Explains the technical complexities of software to users. Supports and coaches users
  • Documents resolutions to common issues and creates basic flow processes to improve efficiency in issues resolution
  • Documents, tracks and monitors all calls to ensure timely resolution and updates outgoing phone greeting
  • Provides assistance to ISD Desktop Field Support on rotating basis as requested
  • Acts as liaison with other groups within ISD to promote communication and disseminate knowledge to others on the team
  • Provides training for other Technical Support Specialist on existing and newly implemented systems; reviews and corrects support documentation for new systems to ensure accuracy of information
  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competencies; and supports department-based goals which contribute to the success of the organization
  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff
228

Technical Customer Support Specialist Resume Examples & Samples

  • Assists in monitoring class times as well as providing follow-up with professors
  • Corresponds with company departments and internal cross-functional teams to promptly resolve student and faculty issues
  • Master Adobe Connect and Learning Management System in order to proficiently provide technical assistance to faculty/students and troubleshoot with competence
  • Research and analyze web based technologies and services to keep current with emerging technologies
  • Troubleshooting technical issues and coordinating solutions with 2U’s technical team
  • Understand Student/Faculty Support processes in order to communicate and improve processes
  • Excellent verbal and written skills, with the ability to communicate in a courteous, tactful, collegial and concise manner
  • Excellent prioritization skills
  • Excellent time management skills required
229

Technical & Customer Support Specialist Resume Examples & Samples

  • Provide technical and customer support to clients in a timely, efficient and knowledgeabl manner
  • Perform continual evaluation of processes and procedures; suggest methods to improve area operations, efficiency and service to both internal stakeholders and external customers
  • Educate and train clients to ensure they have a technical understanding of reports which describe the identification and comparison of their microorganisms
  • Contribute to customer satisfaction by meeting qualitative objectives, including customer account set up and CRM usage
  • Complete job review process prior to release of customer reports and distribution of jobs to OTC department for billing
  • Provide sample results to customers via email following comprehensive job review
  • Escalate special requests made by customers extraneous to standard sample processing and sample ID report content
  • Maintain log of customer communications through LIMS, SFDC and other information management tools
  • Collaborate with marketing to ensure customer information is captured in CRM system
  • Perform follow-up phone calls regarding sample receipt and customer concerns
  • Prepare technical memos in response to customer queries
  • Perform database management related customer data entry
  • Assist customers with use of the web portal including demonstration of capabilities of the platform for tracking and trending
  • Maintain special customer handling database
  • Serve as liaison between customers, sales, marketing, quality, data review, laboratory management and R&D to ensure customer needs are being met
  • Provide support for new product offerings
  • Initiate and participate in investigations to reach resolutions for customer concerns or complaints
  • Adhere to work procedures and processes that support company and departmental standards, procedures, and strategic directives
  • Comply with all aspects of laboratory safety, safety stations, safety manual, safety SOP and MSDS sheets
  • Follow all company SOPs and comply with internal Quality System & cGMP standards
  • Education: Bachelor’s Degree (B.A./B.S.) in Microbiology or related field required
  • Experience:Three or more years in a customer facing or technical support role
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above
  • Other: Must be able to use appropriate judgment in upward communication regarding department or employee concerns. Must have working knowledge of the Quality System. Must be customer service oriented and have excellent customer relations and phone skills. Must be a team player and have ability to multi-task
230

Customer Support Specialist Resume Examples & Samples

  • Face to face support for account and sales reps
  • Monitor and resolve order issues
  • Perform tasks that relate to new item set up and stock situations
  • Manage back order reports and provide information to customer
  • Track orders/obtain pod's
  • Set up returns/credits
231

Customer Support Specialist Resume Examples & Samples

  • Answering Customer phone calls
  • Accurately recording order input in a timely fashion
  • NZ Orders and liaising with 3rd party warehouse in NZ
  • Answering Customer queries
  • Organising Quotes for Special/Made to order items
232

Customer Support Specialist Resume Examples & Samples

  • Respond to message board postings and take call center calls and review and respond to calls and messages that are assigned for follow-up and/or escalation
  • Participate in trainings
  • Act as first line response for questions related to Oklahoma’s Easy IEP and Early Childhood Program
  • Be responsible for maintaining adequate records/documentation for audit and internal control purposes
  • Responsible for learning Program Rules of the project to ensure ability to respond to all inquiries
  • Responsible for developing excellent working knowledge of PCG operating platforms required to fulfill job responsibilities
  • Remain current with project goals and deliverables
  • Assist with special projects and reporting as assigned
  • Remain current with changes in the system
  • Respond to message board and call inquiries within standard PCG performance metrics
  • Respond to support tickets in a timely way, and coordinate activities with other project staff
  • Initiate trouble tickets and coordinate through project staff
  • Communicate with Project Management on regular basis, ensuring clear understanding of project goals
  • Provide suggestions for continuing improvement of project performance in relation to customer support
  • Participate in internal and external meetings related to project performance and support
  • Communicate with Project staff on regular basis, regarding trouble tickets containing updated information on how to respond to customer questions
  • Customer support and call center experience, Special Education and Early Childhood experience is a plus
  • Thorough and unrelenting attention to detail
  • Fluent communication and interpersonal skills with customers, business teams, and technical colleagues
  • Very strong customer service orientation
233

Technical Customer Support Specialist Resume Examples & Samples

  • Bankruptcy
  • Law
  • Adaptability: Appropriately reacting to changing situations without a loss of effectiveness and enthusiasm for strategic initiatives and corporate goals
  • Attention to Detail: Appropriately completing all of the individual tasks accurately or according to workflow/process guidelines
  • Creativity: Being inventive, imaginative and innovative
  • Development of Others: Providing the means for others to grow and develop personally and professionally within and across departments
  • Energy: Maintaining a fast, active pace in the normal course of a day
  • Flexibility: Going into situations without preconceived notions with a willingness to assess various options in order to determine a course of action
  • Integrity: Strict adherence to job-related standards, values or norms
  • Learning Ability: Understanding and applying new information
  • Listening: Hearing and comprehending verbal messages and confirming back what you hear
  • Persistence: Refusal to give up from something or ability to keep your actions against your personal feeling that you’re not ready for these actions
  • Professional: Stay professional through any situation
  • Team Player: Functioning as an active member of a group while maintaining focus on your individual contributions and responsibilities
  • Verbal & Written Communication: Effective oral, written and nonverbal expression without preparation
234

Customer Support Specialist Resume Examples & Samples

  • One to three years of related experience required
  • Strong client servicing skills, attention to detail, strong time management and project management skills
  • Retail/Wholesale experience a plus
235

Customer Support Specialist Resume Examples & Samples

  • 1)Customer management: Basic information and discount factor maintenance in Salesforce and ERP(SAP), agreement management, budget and rebate calculation, new customer commercial training, etc
  • 2)Process and SOX controlling: All the special discount order and sample application checking, BAD application, eturn application checking, etc
  • 3)Area sales people supporting: policy and process clarification, help to solve the systems error and problems, try to give comments or guidance when they need for all the special situations, control the data strictly and provide data only to relevant person
  • 4)Coordinate with all function team: Sales, Products, Logistics, Finance, etc
  • 5)Accurate and Prompt Report Work: sales monthly report, sales people appraisal report, distributor/customer performance report, etc
  • 1) Bachelor degree
  • 2) 3 years working experience
  • 3) Team collaboration
  • 4) Good communication skills
  • 5) Learning Agility
  • 6) Familiar with Excel or SAP is priority
236

Customer Support Specialist Resume Examples & Samples

  • Demonstrated ability to remain seated for long periods of time to perform telephone work in a call center environment
  • Demonstrated ability to build strong working relationships to resolve customer inquiries
  • Strong computer aptitude with the ability to learn quickly and apply new knowledge
237

Technical Customer Support Specialist Resume Examples & Samples

  • Electro-Mechanical Aptitude
  • Have knowledge of basic electrical theory and mechanical aptitude required to disassemble, repair, and reassemble power tools. Be able to make warranty determination in consultation with technicians and users
  • Basic Office Suite including MS Word, Excel, Outlook, Access, and SAP, PowerPoint is helpful
238

Customer Support Specialist / Data Entry Resume Examples & Samples

  • Process program registrations received via fax, e-mail and phone on a daily basis
  • Ensure prompt updates to program database on an ongoing basis
  • Maintain effective communications with multiple external and internal customers
  • Maintain accurate electronic records of information regarding patient and program registrations, patient data, laboratory alerts, and requests for further information; and
  • Communicate with internal and external clients as deemed necessary
  • The Risk Management Associate will also be assigned other duties and tasks as required
  • Minimum 2 years experience in the pharmaceutical/biotech or healthcare-related industries
  • College diploma or University degree in a related field
  • Previous experience in a customer service/data entry role
  • Proactive customer focus
  • Ability to consistently meet deadlines
  • Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
239

Customer Support Specialist Resume Examples & Samples

  • 2-5 years of experience in successful sales support
  • Ability to prioritize multiple tasks with a sense of urgency
  • Effective communication and documentation abilities
  • Proficiency in our products and processes
240

Customer Support Specialist Resume Examples & Samples

  • Associate degree in Accounting or equivalent combination of education and work experience
  • Minimum 2-3 years of related experience
  • Excellent organizational skills, reconciliation
  • Analytical/problem-solving skills
  • Negotiation dispute resolution skills
  • Good interpersonal and communication skills (both written and verbal). Must be able to interact professionally with internal and external contacts
  • Proficient computer skills, including Microsoft Office
  • Light lifting
241

Customer Support Specialist Resume Examples & Samples

  • To offer excellent customer service
  • To administer all export orders in an efficient, acceptable manner in line with the procedure in place
  • To develop good working relations with the customers, their agent, Spatial and other departments to ensure all the customers’ requirements are met
  • To ensure all terms and conditions on the order are examined and either accepted or rejected and the customer advised accordingly
  • Liaise with other Departments to ensure timely procurement and dispatch of stock orders
  • To produce the correct documentation to meet both the customers and legal requirements
  • To advise Customers of prices and availability of stock
  • To ensure the computer invoice complies with the quotation, order and the export invoice sent to the customer
  • To handle any customer complaints in accordance with procedures in place and the requirements of ISO9001:2000
  • Provide support and liaise with the external sales team
  • To offer assistance to other members of the UK & Sales export team
  • To ensure level of work is up to the standard required
  • Other duties may have to be undertaken which will be determined by the Company, taking in to account the current level of responsibilities, experience and capabilities
242

Customer Support Specialist Resume Examples & Samples

  • Customer assistance Ensures the resolution of customer issues (e.g. order, technical,
  • Customer relations Proactively informs customers about issue status based on inputs, and
  • Data analysis Prepares and analyses regular statistics (e.g. forecast) using available tools
243

Customer Support Specialist Resume Examples & Samples

  • Process incoming calls on all ACD lines coming into the Customer Resolution Center
  • Create and maintain service ticket requests and messages in the Service Management System
  • Utilize text paging functions for all telecommunication devices used by associates
  • Resolve customer inquiries utilizing the Service Management System and the internet
  • Send email correspondence to non Liebert Vertiv divisions as instructed
  • Follow customer and equipment instructions when creating service tickets
  • Assign approved service providers according to procedures
  • Provide instructions and information to time and material customers requesting service
  • Maintain customer engineer statuses in the Service Management System
  • Meet 85% Quality Monitoring (Inbound Calls and Emails)
244

Associate Customer Support Specialist Resume Examples & Samples

  • Serve as the primary customer support contact person for enterprise subscription customers
  • Provide triage of technical support cases for customers by taking incoming calls and responding to web-based inquiries
  • Exceed customer expectations by providing an outstanding customer experience
  • Regularly collaborate with in-house support engineers and developers on trying to come up with creative solutions and improve customer satisfaction
  • Contribute to global Red Hat knowledge management system in the process of working customer issues
  • Customer service work experience in a fast-paced, high-volume environment
  • Outstanding troubleshooting and problem-solving skills
  • Detail-oriented with a passion for investigation and problem resolution
  • Ability to communicate clearly and concisely with customers that have various levels of technical expertise
  • Ability to handle multiple tasks at once, prioritize, and work under pressure
  • Outstanding communication skills in English
  • Ability to thrive in a fast-paced, fast-changing, high-tech business environment
  • Prior help desk or call center experience is a plus
  • Experience with the Linux operating system and corresponding services is a plus
245

Customer Support Specialist Resume Examples & Samples

  • Invoice and process sales transactions for clients purchasing parts and equipment
  • Answer phones by 3rd ring
  • Respond to email within 24 business hours
  • Listen fully to customer complaints/issues. Express empathy, then analyze problem and work with team members to resolve issues in a timely manner
  • Assist directly or route customers to the appropriate personnel for assistance
  • Track and follow-up on customers outstanding issues
  • Develop customer service “Best Practices” in order to provide consistent, outstanding service
  • Prepare and maintain a Customer Service Specialist binder documenting the best practices with detailed procedures
  • Provide documentation through detailed work log and service orders
  • Conduct customer surveys to obtain customer feedback on service and sales
  • Communicate customer feedback to technicians, sales and management teams in order to develop better processes
  • Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends
  • Maintain a clean and orderly storefront and displays by way of stocking, dusting and vacuuming
  • Help maintain a clean and sanitary environment in office, common and community areas
  • Maintain accurate inventory with computer counts accurately reflecting what is on the shelves and in the service trucks
  • Keep parts room stocked and organized for ease of use and inventory accuracy
  • Order parts and equipment according to management guidelines, prudently and efficiently
  • Assist Field Service Technician’s with parts and service issues
246

Customer Support Specialist Resume Examples & Samples

  • Provide technical assistance to students by responding to incoming service requests about Red Hat Online Learning system
  • Assist students with understanding our Red Hat Online Learning system and course content, and course related guided lab exercises
  • Apply hotfixes to course content or lab environments
  • Collaborate with other members of the Red Hat training teams to resolve issues for our students
  • Continuously expand your knowledge of Red Hat solutions
  • Premium customer service skills and prior customer-focused role experience
  • Red Hat Certified System Administration (RHCSA) and Red Hat Certified Engineer (RHCE) certifications
  • Shell scripting or Java programming experience is an advantage
  • Ability to troubleshoot Red Hat JBoss Middleware solutions is a plus
247

IT Customer Support Specialist Resume Examples & Samples

  • Provide quality customer service on inbound support calls, support tickets, and e-mails
  • Maintain high productivity and use time effectively by achieving department goals for manned time
  • Attend scheduled team meetings, training sessions, and learning opportunities
  • Maintain knowledge of company policies, procedures, and programs by frequently checking resources, reading e-mails, updates, and information
  • Proactively identify coaching/training opportunities on incoming calls, chats, support tickets, and e-mails, and give information that will enhance and improve customer satisfaction
  • 1 year of customer service and/or IT related experience
  • Strong analytical/problem solving skills balanced with effective communication and excellent customer service skills
  • Appropriate technical support experience and knowledge of: Windows platforms, multiple internet browsers, support for remote and local staff. Proficient in a Windows-based computer environment
  • Exceptional English verbal and written communication skills
  • Some technical background across infrastructure technologies, e.g. network, voice
  • Ability to work independently and in a team environment, analyze problems and make decisions with minimal management intervention; proactively involve key technology infrastructure teams when necessary
  • Awareness of new existing technologies, architectures, and best practices
248

IT Customer Support Specialist Resume Examples & Samples

  • Analyze and resolve technical problems raised by external customers via phone, web chat, and fax using established troubleshooting procedures. May specialize in one or more software technologies
  • Log interactions. Escalate as needed. Follow up on escalated issues by calling back following investigation or referring issues to the Tier 2 support team
  • Monitor the system for errors, bugs, and potential performance enhancements
  • May perform emergency setups and configurations for customers
  • Provide training to customers in routine program operation
  • 0-2 years of related experience
  • Outstanding customer service skills and resourcefulness
  • Self-motivated, accountable approach combined with strong sense of teamwork
249

Customer Support Specialist Resume Examples & Samples

  • Communication - demonstrates intermediate knowledge of various communication methods, and the ability to present and receive information in the most appropriate matter. ie. Client facing information published after product releases, etc
  • Problem Solving - demonstrates intermediate knowledge of problem-solving and decision-making techniques, and the ability to generate solutions to problems and decide on a course of action
  • Integrity and Trust - demonstrates basic ability to operate with a high degree of honesty and openness, such that respect and trust is earned by coworkers and customers
  • Business Knowledge - demonstrates basic knowledge of Ceridian and its place in the market
  • Business Development - demonstrates basic knowledge of business development techniques, and the ability to identify opportunities, plan and develop business in support of unit objectives and Ceridian's strategies
  • Computer Literacy - demonstrates basic knowledge of personal computers and the systems and software commonly used in your area, and the ability to use them in accomplishing tasks
  • Customer Focus Contact occurs with customers (internal and external) on a regular basis
250

Customer Support Specialist Resume Examples & Samples

  • Ability to work a Monday-Friday shift of 11AM-8PM
  • Provides outstanding quality customer support with a high degree of customer satisfaction, functional and technical expertise, as well as thorough and timely response to customers, via phone, email or online chat
  • Performs excellent analysis, problem determination and troubleshooting with the ability to know when to escalate
  • Achieves and maintains proficiency with the capabilities of Bottomline’s software as a service applications as well as corresponding system and software changes
  • Develops and maintains customer relationships
  • Acts as a primary contact for customers regarding technical and “how to” issues
  • Assists customers/users by providing training over the phone as needed and explaining additional functionality the customer/user may not be currently using
  • Documents call transactions, processes and methodologies used to diagnose and resolve the customer’s issues within the appropriate CRM tool
  • Assists with identifying root cause of problems; manages and resolves issues in a constantly changing environment
  • Emphasis on attention to detail
  • Experience supporting SaaS applications preferred
  • Solid understanding of basic computer functions and ability to teach/train users
  • Excellent organizational, problem solving and communications skills
  • Ability to work independently and balance multiple priorities
  • Prefer three or more years of experience in a customer service or support environment