Customer Care Support Resume Samples

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CW
C Waelchi
Claudie
Waelchi
19011 Bechtelar Lakes
Phoenix
AZ
+1 (555) 261 0910
19011 Bechtelar Lakes
Phoenix
AZ
Phone
p +1 (555) 261 0910
Experience Experience
08/2014 present
New York, NY
SAP Global Enterprise Support & Preferred Care Delivery Customer Success Manager
New York, NY
SAP Global Enterprise Support & Preferred Care Delivery Customer Success Manager
08/2014 present
New York, NY
SAP Global Enterprise Support & Preferred Care Delivery Customer Success Manager
08/2014 present
  • Collaborate with internal teams by providing important customer feedback, process-improvement suggestions, troubleshooting tips etc
  • Monitor quality of work and identify opportunities for continual improvement
  • Effectively manage time, workload and shifting priorities
  • Monitor customer interaction workspaces for customer feedback and opportunities for response
  • Provide occasional off-hours support with key projects and go-lives
  • Assist in knowledge transfer between customer and internal teams
  • Provide expertise with respect to the customer’s use of the SAP S/4HANA Cloud solution
07/2011 04/2014
Houston, TX
Customer Care European Support
Houston, TX
Customer Care European Support
07/2011 04/2014
Houston, TX
Customer Care European Support
07/2011 04/2014
  • Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed
  • Develop expertise in EV technology; work with Electricians and Owners to complete receptacle and connector installations
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Perform detailed daily record keeping and reporting
  • Flexibility in working schedules for 365/366 days a year
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
09/2008 03/2011
New York, NY
Customer Care Support
New York, NY
Customer Care Support
09/2008 03/2011
New York, NY
Customer Care Support
09/2008 03/2011
  • Resolve client issues on various systems, support client on various systems, assist new clients with property builds and basic training, provide travel agent
  • Provide first line support to customers
  • Provide customer service with courtesy, integrity and efficiency to exceed customer expectations
  • Answer inbound calls and provide timely professional responses to inquiries
  • Track problems so that recurring problems can be reported to product development
  • Work environment, conservative and professional (call /contact center) environment
  • Interfaces with other departments including associates and suppliers to resolve customer problems
Education Education
Bachelor’s Degree in Courtesy
Bachelor’s Degree in Courtesy
University of South Florida
Bachelor’s Degree in Courtesy
Skills Skills
  • Proven ability to professionally receive developmental and positive feedback from our QA coaches and supervisory staff. Essential function of the position
  • Ability to professionally receive constructive criticism and positive feedback/coaching from our QA coaches and supervisory staff
  • Ability to demonstrate the willingness to professionally cooperate with others and work in a team environment
  • Well-developed problem analysis skills with proven ability to make quick and effective independent decisions
  • Strong attention to detail
  • Accurately document accounts in a detailed and timely fashion on all customer contacts
  • Strong technical aptitude. Essential function of the position
  • Strong computer and keyboard skills, with proficiency in Microsoft Office Suite including Word, Excel and Outlook, and the ability to learn multiple databases. Essential function of the position
  • Detail oriented. Ability to multitask during a conversation, combining active listening skills, talking, typing, and system research simultaneously. Essential function of the position
  • Answer inbound calls and provide timely professional responses to inquiries
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15 Customer Care Support resume templates

1

Customer Care Support Resume Examples & Samples

  • Respond to customer inquiries regarding company products
  • Recommend solutions to customer application questions
  • Interfaces with other departments including associates and suppliers to resolve customer problems
  • Follow-up and escalate unresolved problems to ensure resolution is accomplished and track calls to identify trends and provide feedback to internal departments and to customers
  • Resolve client issues on various systems, support client on various systems, assist new clients with property builds and basic training, provide travel agent support
2

Customer Care Support Resume Examples & Samples

  • Resolve client issues on various systems, support client on various systems, assist new clients with property builds and basic training, provide travel agent
  • Prior retail/customer service experience is a plus
  • Excellent oral and written English and German communication and presentation skills
  • Good computer software skills and Internet capabilities
  • Able to work independently as well as in a team
  • Experience with hotel reservations, Central Reservation System (CRS), Property Management Systems (PMS), and/or Global Distribution Systems (GDS) is a plus
3

Customer Care / Onsite Tech Chat Support Resume Examples & Samples

  • Provide troubleshooting assistance to customers with technical issues on their wireless device
  • Identify, research, and resolve customer issues with the highest degree of courtesy and professionalism
  • Demonstrate excellent written, grammatical & interpersonal communication skills
4

Customer Care, Support Resume Examples & Samples

  • Respond to users in a timely, friendly, and professional manner
  • Research, troubleshoot, and recommend solutions for open orders and account issues
  • Gather feedback and suggestions from the Community
  • Strive to exceed volume and CSAT (customer satisfaction) goals
  • Help with side projects and administrative work as needed
5

Bonus Customer Care Assistant Technical Support Resume Examples & Samples

  • Ability to navigate through multiple computer applications with speed and accuracy
  • Ability to work with customers to resolve inquiries
  • Provide troubleshooting assistance to customers
  • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
  • Maintain a high level of world class customer service/professionalism to a wide range of customers
  • Recommend products that best suit the customer
  • Ability to read and interpret documents
  • Full Time Employment
  • Medical, Dental, Vision, & 401k plans
  • Educational assistance
  • Paid Time Off
  • Fun working environment!
  • Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!
  • Six months experience in providing customer service either via phone or in person
  • Ability to type (WPM vary based on Client Requirements)
  • Maintain a positive environment, working with co-workers and customers within a diverse culture
  • Excellent telephone manner and listening skills
  • The ability to relate to customers in a professional and courteous manner
  • The ability to work in a team environment
  • The ability to work under pressure
  • The ability to sit for long periods of time
  • Excellent attention to detail and multi-tasking ability
  • Self-motivation to work under his/her own initiative
  • Must pass drug test and state, federal and criminal background check
  • Must have High School diploma or general education degree (GED)
  • Must be at least 18 years of age or older
6

Customer Care European Support Resume Examples & Samples

  • Answer phone calls and emails to address any customer concern with the highest level of response and attention
  • Evaluate the needs of customers and work in a creative, pro-active manner to improve Owner Experience
  • Effectively explain vehicle and charging information to customers by adapting to their specific learning style
  • Determine if technical solution can be resolved over the phone or escalate immediately to Service Managers, Service Engineering or Supercharger Engineering
  • Support Regional Service Managers to remedy customer concerns and maintenance requests
  • Develop expertise in EV technology; work with Electricians and Owners to complete receptacle and connector installations
  • Demonstrate proactive ownership of daily responsibilities and tasks
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed
  • Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Work in a team-based environment and achieve common goals
7

Technical Support Customer Care-golden Valley Resume Examples & Samples

  • Customer Support - Able to promptly answer support related email, phone calls and other electronic communications
  • Problem Solving - Problems are identified and solved using existing tech web information, utilizing minimal imaginative problem solving skills
  • Applications Knowledge - Obtain a general understanding of operations related to company offered products
  • Change Agent - Look for ways to improve support processes. Drive initiation and follow through to implementation
  • 2 years of technical experience and/or technical degree
  • 1 year Call Center experience preferred
8

SAP Global Enterprise Support & Preferred Care Delivery Customer Success Manager Resume Examples & Samples

  • Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs, and tracking account activity
  • Understand key elements of the customer’s environment
  • Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed
  • Facilitate meetings effectively, setting clear goals and expectations, and documenting discussions and next steps
  • Align Enterprise Support and Preferred Care offerings to customer business strategy and goals
  • Facilitate customer meetings and reviews, including quarterly feature reviews, and annual Health Check presentations
  • Engage cross-functional resources both internally and with customer organizations to align on problem solving activities
  • Assist in knowledge transfer between customer and internal teams
  • Effectively manage time, workload and shifting priorities
  • Provide occasional off-hours support with key projects and go-lives
  • Communicate effectively with customers both verbally and in writing
  • Seek out and embrace feedback, take on challenging assignments to improve skills, keep knowledge and skills up-to-date and turn mistakes into learning opportunities
  • Meet customer expectations by anticipating and helping in the resolution of their issues
  • Monitor customer interaction workspaces for customer feedback and opportunities for response
  • Review, document and track customer top issues
  • Collaborate with internal teams by providing important customer feedback, process-improvement suggestions, troubleshooting tips etc
  • Monitor quality of work and identify opportunities for continual improvement
  • Up to 30% travel on-site presence
  • Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision makers
  • Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required
  • Excellent English language skills, written and verbal. Additional languages are an advantage
  • Ability to lead requirements-gathering sessions
  • Ability to learn and assimilate information quickly
  • Project Management experience is an advantage
  • An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations and operations phases for cloud, standalone or Hybrid (e.g. Cloud and On-premise)
  • Knowledge of the SAP Enterprise Support and the included service offerings such as SAP Enterprise Support Academy, SAP Enterprise Support Value Maps and SAP Solution Manager is an advantage
  • Knowledge of SAP Success Factors is an advantage
  • Intercultural sensitivity: SAP Enterprise Support and SAP Preferred Care are global support offerings and interaction with customers worldwide is required
  • Enthusiast, strong work ethic and a positive attitude
  • Graduate with a Bachelor or Honours Degree in IT/Computer Science/Physics/Mathematics/Engineering/Business with IT or equivalent
  • 2-4+ years’ working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level
  • Experience and/or acumen of the following technologies and solutions
  • Cloud, databases, server applications, infrastructure architecture, Internet technologies, web servers and web proxy servers experience, enterprise software solutions &/or business application software (specifically HCM knowledge would be beneficial for this role)
  • Of great advantage are ASP, SaaS, XML, IT networking, SSO, APIs, Connectors experience
  • Proven record in managing issues, scope, and quality while bringing areas of responsibility and tasks to successful completion within the time requirements
  • Experience in working in global / virtual teams is an advantage
9

Technical Support Specialist, Customer Care Resume Examples & Samples

  • Complete all training requirements resulting from ongoing quality monitoring assessments
  • Identify and communicate critical issues quickly and escalate to appropriate points of contact
  • Keep up-to-date with frequently changing processes and procedures
  • Two years of Customer Service experience required, preferably in the Hospitality Industry
  • Support/ Help Desk or Issue Resolution experience required
  • Customer facing experience through live phone and email contact
  • Analytical problem-solver with talent for identifying root causes and understanding complex work processes which are used to resolve customer issues and able to make solid judgment calls when new or unexpected situations arise
  • Personable professional who is a relationship-builder and who excels at building trusting relationships with customers and colleagues
  • Ability, patience and self confidence to work with inexperienced or frustrated customers who may not be familiar with our products or procedures
  • Process driven problem solver with ability to follow directions and process flows and must display sound judgment and common sense
  • Consistently energetic performer with an upbeat, positive attitude that will show through to our customers
10

Customer Care Support Resume Examples & Samples

  • 1-2 years of customer service experience required
  • Knowledge of Medicare/Medicaid, medical insurance highly preferred
  • Proven ability to meet established (KPI’s) Key Performance Indicators essential function of the position
  • Proven ability to professionally receive developmental and positive feedback from our QA coaches and supervisory staff. Essential function of the position
  • Detail oriented. Ability to multitask during a conversation, combining active listening skills, talking, typing, and system research simultaneously. Essential function of the position
  • Strong computer and keyboard skills, with proficiency in Microsoft Office Suite including Word, Excel and Outlook, and the ability to learn multiple databases. Essential function of the position
  • Strong technical aptitude. Essential function of the position
  • Answer inbound calls and provide timely professional responses to inquiries
  • Well-developed problem analysis skills with proven ability to make quick and effective independent decisions
  • Ability to demonstrate the willingness to professionally cooperate with others and work in a team environment
  • Ability to learn, retain and develop expert product knowledge for areas of responsibility after required training
  • Accurately document accounts in a detailed and timely fashion on all customer contacts
  • According to the database parameters and the guidelines defined within the respective Standard Operating Procedures (SOP’s)
  • Ability to professionally receive constructive criticism and positive feedback/coaching from our QA coaches and supervisory staff
  • Work environment, conservative and professional (call /contact center) environment
  • Professional poise and presence required
11

Customer Care Technical Support Specialist Resume Examples & Samples

  • Ability to provide an exceptional customer service experience to the customers
  • Ability to troubleshoot, provide technical support, and educate the customers on the use of the diabetic blood glucose meter
  • Strong technical aptitude. Computer skills, use of dual screens, and keyboard proficient, with proficiency in Microsoft Office Word, Outlook, Internet and other software’s required
  • Detailed oriented-will be documenting calls for FDA audits, highly regulated environment
  • Strong verbal, written communication, listening and documentation skills required
  • Proven ability to meet KPIs (Key Performance Indicators) metrics required
  • Ability to professionally receive constructive criticism and feedback/coaching from our QA coaches and supervisory staff
  • Ability to meet twelve (12) weeks of paid training, no pre comment’s that will interrupt training
  • Ability to meet training competency testing requirements required
12

Customer Care Center Belgium Technical Support Center Specialist Industry Automation Resume Examples & Samples

  • Assure a proper resolution for queries related to product replacement, on-site intervention, technical complaints and product quality returns
  • Detect opportunities to serve the customer while addressing customer support requests
  • Coordinate with relevant Quotation, Sales or Marketing contacts for special prices
  • Develop skills relating to new products, technologies and applications
  • Communicate to relevant Sales people
  • Liase between customers, after-sales and marketing regarding product quality returns
  • Identify new business opportunities, define and quote product and equipment from customers’ requests
  • Provide first level of technical pre-sales support e.g. product selection and application information
  • Provide post-sales support to Schneider Electric customers and partners by means of telephone and email e.g. product installation, technical characteristics, technical complaints
  • Assure a proper escalation to the second level of technical support when required
  • Be responsible for back-up (Dutch, French or English languages) of tasks performed in the Customer Care Center (technical support, generalist, lead management, etc) when required
  • Answer incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs
  • Escalate customer issues to the Service Team to provide on-site support when required
  • Issue quotations in accordance with customer requests and required standards e.g. cross references, configuration, mix of products in cooperation with local country representatives
  • Provide support to the customers for product replacement, troubleshooting and technical complaints
  • Complete documentation and follow-up on all commitments and customer details
  • Actively create/modify knowledge database and review FAQ’s
  • Collaborate with Marketing on supporting new product launches when required
  • Provide relevant product and process training to other team members when required
  • Ongoing proactive research and learning about new products, technologies and applications
  • Participate in the Customer Care continious improvement processes dealing with complaint and knowledge management
13

Customer Care Product Support Manager Resume Examples & Samples

  • 5+ years of relevant experience in Customer Care and /or Customer Service management
  • Planning and Organizing: The ability to prioritize and execute with a sense of urgency and attention to detail
  • Problem solving: Uses sound business judgement to resolve customer issues
  • Exceptional time management skills: Manage routine tasks while working on unexpected updates from internal and external partners
  • Proficient in Word and Excel, with strong analytical skills
  • Experience in training, managing, mentoring direct reports
14

Customer Care Product Support Manager Resume Examples & Samples

  • Troubleshoot/Manage customer service escalations which have escalated beyond its limit
  • Provide assistance to the Executive Escalations team lead (TL) by prioritizing and reassigning the work based on the escalation criteria specified by the organization and providing guidance / immediate feedback for continuous improvement
  • Establish, communicate, and maintain management expectations of issues and the overall escalation life cycle
  • Continuously analyze and refine escalation procedures and facilitate functionality of key aspects which include
  • 5+ years of hands-on GDS experience (Worldspan and/or SABRE preferred)
  • Planning and Organizing: The ability to prioritize and execute with a sense of urgency and preciseness
15

Customer Care Support Manager Resume Examples & Samples

  • Interact with external customers in a professional manner for effective service recovery and/or pay visits where service recovery actions are deemed essential as an extension of customer care
  • Handle difficult and complicated claims and complaints issues arising from shipment related incidents and liaise with assigned legal counsels
  • Assist to establish proper systems and processes for handling shipment claims, covering registration, processing, resolution, analysis of root causes, reporting, corrective and preventive actions, and follow-up audits to ensure compliance to preventive actions
  • Work with Customer Accounting Department on service recovery or claim cases involving financial settlement
16

Customer Care Support Specialist Resume Examples & Samples

  • Review of all incoming purchase orders
  • Resolve contractual issues with customers
  • Work Order and Sales Order entry in Syspro system
  • Interface with customers regarding repair order and RMA schedule issues
  • Interface with application engineering regarding technical support requests, part numbers,
17

Customer Care Support Specialist Resume Examples & Samples

  • 1+ year of previous experience in a Call Center setting
  • Healthcare Billing and/or Accounts Receivable background
  • Electronic Billing and Electronic Remittance Advise experience
  • Prior software support background
  • Solid analytical and problem solving skills
  • Medicare or Medicaid billing experience
18

Customer Care Support Spec Resume Examples & Samples

  • Follow all established quality call guidelines and achieve established quality goals
  • Implements follow-up processes to include: order cancellations, delivery status, tracers, tracking, POD, missing items, short ships, wrong quantity, call tags and RMA issues
  • Interfaces with customers to identify and process sales adjustments
  • Administers and executes requested changes to customer orders prior to shipping
  • Provides customer support in the follow up of all after-order processes
  • Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision
  • HS diploma or equivalent is required. College preferred
  • Prior customer service experience in a telesales or call center environment strongly preferred
  • Experience interfacing with AS400 and related sales programs and processes is preferred
  • Excellent time management and organizational skills are required
  • Demonstrated ability to problem solve through issues ranging from simple to complex, while maintaining a calm and professional demeanor, required
  • Business software application skills required
  • Knowledge of sales tracking processes is preferred
  • Product, industry, and technical knowledge is preferred
19

SAP Global Enterprise Support & Preferred Care Delivery Customer Success Manager Resume Examples & Samples

  • Provide expertise with respect to the customer’s use of the SAP S/4HANA Cloud solution
  • Drive the identification of portfolio development needs for S/4HANA Cloud with portfolio owner
  • Drive the designated aspects of Preferred Care and Enterprise Support program and asset development as well as innovation proactively contributing to functional content programs, e.g. SAP Enterprise Support Advisory Council or strategic customer programs launched by ES & Preferred Care management
  • Manage the liaison to SAP ES Academy and product support for your area of expertise in order to drive the future development of scalable knowledge assets, with particular focus on seeking opportunities & providing feedback that will improve & trigger further development in this area
  • Knowledge of SAP S/4HANA Cloud is an advantage
  • Experience with ASP, SaaS, XML, IT networking, SSO, APIs, Connectors an advantage
  • Previous experience on S/4HANA and S/4HANA Cloud is an advantage
20

SAP Global Enterprise Support & Preferred Care Delivery Customer Success Manager Resume Examples & Samples

  • Seek out and embrace feedback, take on challenging assignments to improve skills, keep knowledge and skills
  • Up-to-date and turn mistakes into learning opportunities
  • You have a proven record of successful account management and technical problem solving. You are a proactive learner and creative problem solver who thrives in a fast-paced environment and who enjoys interactions that lead to ultimate customer success and satisfaction. You have strong project and task-management skills, experience with networked enterprise information systems and have supported business applications. You focus on details, particularly with communication, follow-up and documentation. You delight in exceeding customer expectations
  • Experience and/or acumen of the following technologies and solutions:Cloud, databases, server applications, infrastructure architecture, Internet technologies, web servers and web proxy servers experience, enterprise software solutions &/or business application software (specifically HCM knowledge would be beneficial for this role)
21

Customer Care Tech Support Resume Examples & Samples

  • Provide technical and customer support via telephone for inbound calls
  • Educate customers on the use of Vivint’s systems and products
  • Create service tickets for issues not able to be resolved over the phone
  • Answer customer’s billing questions/concerns
  • Proficient communication skills (verbal and written)
  • Must be able to multi-task while using different internal programs
  • Passion for providing quality customer service
  • Ability to envision product scenarios in order to help customers solve problems
  • Must feel comfortable with de-escalating phone calls
  • Ability to adapt to system/process changes quickly while retaining new information
  • Must have 100% attendance during the 3 week training
  • Ability to adhere to a strict attendance/punctuality policy
22

Returns & Post Sales Support Customer Care Agent Resume Examples & Samples

  • Responsible for audit, processing, and receiving of inquires
  • Tenacity to resolve customer issues, using the SAP system interface and achieving SLAs
  • Support the team in the achievement of maintaining department KPI’s
  • Liaise with customer to organise return of damaged/no longer required stock
  • Provide frequent updates where required to all stakeholders i.e. Supervisors Managers/sales engineers
  • Act as a liaison with Account Managers/Sales Engineers and Finance for additional information as requested
  • Participate in and actively promote the company’s CIP (continuous improvement program) looking for ways to continually improve the way we work
  • Actively engage in team meetings
  • Support the initiative to reduce the number of debit notes received and promote online ordering
  • Log all enquiries into Saleforce and notes in SAP
  • Telephony use as required
  • Provide a basic product support knowledge for customer requests (training will be given)
  • Liaise as necessary with the Logistics operation
  • Interact with the Transport team on all matters concerning delivery tracking
  • Provide an efficient and professional written response to customer enquiries received via the Schneider
23

Customer Care Support Specialist Resume Examples & Samples

  • Healthcare billing and/or accounts receivable experience
  • Electronic billing and electronic remittance advise experience
  • Strong analytical and problem solving abilities
  • Ability to move quickly from project to project
  • Strong interpersonal skills and the ability to work independently and in a team environment
  • Excellent written communication/listening skills
24

Customer Care Tech Support Resume Examples & Samples

  • Develop extensive knowledge of Vivint.SmartHome's varied product line and installation processes
  • Use Vivint.SmartHome Knowledge Management System to troubleshoot varying degrees of technical support problems for customers
  • Ability to successfully pass background check
  • Must be able to commit to 6 months in the department
  • 6+ months of customer service experience preferred
25

AA Customer Care Support Engineer Resume Examples & Samples

  • Acts as first point of contact for customer, receives and validates the case
  • Provides workaround or solves the case through Knowledge Re-Use
  • Supports implementation of preventive proposals
  • Manages customer communication on case level through the case lifecycle, supports Care Program Manager with case communication
  • Actively contributes and shares knowledge and is a recognized contributor in his/her specialist area
  • Specific system architecture
  • Installation & commissioning
  • Measuring equipment (depending on the product line)
26

AA Customer Care Support Engineer Resume Examples & Samples

  • High Experience in Astro SW (including Relevance)
  • Experience in Operating system Windows/linux/unix
  • Experience in relational databases, mySQL – Astro/AOR; Omega - Oracle
  • High Availability services: Cluster configuration and management- Redhat Cluster
  • Experience in networking and communications: networking protocols; Umbrela systems northbound interworking (SNMP/CORBA)
  • Strong interpersonal, written and verbal communication skills
  • Solve critical incidents as soon as possible to keep a minimum system downtime
  • Work under pressure, keeping calm and giving confidence to the customer
  • Research and develop solutions to new or unknown problems
  • Contribute actively to knowledge Management (KCS based)
  • Develop and use efficient tools for faster diagnosis (HC, Automate Log analysis…)
  • Run proactive tools
  • Analyze and diagnose interoperability issues, product limitations, hardware/media problems, or known product discrepancies
  • Identify and characterize omissions or feature requests. Characterize and document the issue and forward to Product Management
  • Spanish Speaking
27

Customer Care Support Resume Examples & Samples

  • Being available for pick-up and distribution of mail, faxes, print outs and photocopies
  • Ensuring the printers/fax machines are always in a functional state
  • Monitoring GBCCC office supplies and claim forms inventory and placing the order for these supplies
  • Monitoring the CCRSUP inbox and carrying out the requests, submitted by the Customer Care Representatives, including mailing and faxing of client statements and forms
  • Assigning received faxes to the correct Service Request so that the CCR can process the fax
  • Contributing to the GBCCC Management Operating System (MOS) by using the Opportunity log process to raise areas of concern and opportunities for improvement
  • Excellent PC skills (Windows, Excel, Word, PowerPoint and Lotus Notes)
  • Ability to work independently with minimal direction and frequent interruptions
  • Ability to work in a fast-paced environment and balance competing priorities
  • Energetic, enthusiastic and has the ability to interact diplomatically with people at all levels
  • LI-MH1