Assistant Customer Support Resume Samples

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GH
G Hettinger
Grace
Hettinger
717 Makenzie Corner
Detroit
MI
+1 (555) 613 3185
717 Makenzie Corner
Detroit
MI
Phone
p +1 (555) 613 3185
Experience Experience
04/2015 present
Phoenix, AZ
Senior Assistant Customer Support
Phoenix, AZ
Senior Assistant Customer Support
04/2015 present
Phoenix, AZ
Senior Assistant Customer Support
04/2015 present
  • Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management
  • Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation
  • Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements
  • Interfaces with team members, management, and customers in reference to customer service issues
  • Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions
  • Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication
  • Processing customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision
12/2007 10/2014
New York, NY
Administrative Assistant, Customer Support
New York, NY
Administrative Assistant, Customer Support
12/2007 10/2014
New York, NY
Administrative Assistant, Customer Support
12/2007 10/2014
  • Effectively manage calendars to accommodate attendees participating from different global time zones
  • Manage activities and interdependencies of the leadership team
  • Provide administrative support to senior level staff
  • Manage ordering of promotional materials for CS group
  • Manage special projects as necessary
  • Make travel arrangements for domestic and international travel
  • Prepare and reconcile expense reports
01/2004 09/2007
Philadelphia, PA
Assistant Customer Support
Philadelphia, PA
Assistant Customer Support
01/2004 09/2007
Philadelphia, PA
Assistant Customer Support
01/2004 09/2007
  • Processing customer requests by returning telephone messages, sending mail documents, or using other related communication under direct supervision
  • Review and process payroll remittances to group accounts using multiple administration systems
  • Balance time sensitive payrolls
  • Work in a high volume and tight service level environment
  • Pend and document not of good order payments
  • Research and resolve not of good order payments/payrolls
  • Interact with a variety of producers, Plans, and TPAs to obtain information necessary to achieve good order remittances
Education Education
Associate’s Degree in Business
Associate’s Degree in Business
The George Washington University
Associate’s Degree in Business
Skills Skills
  • 6 Basic business and analytical problem solving skills
  • 7 Basic communication skills
  • 8 Ability to follow oral and written directions
  • Ability to work in a team environment
  • One or more years of government or financial institution experience
  • Technical experience with computer systems, peripherals, smartphones, remote resolution, networking, VPN
  • One or more years of technical or customer support experience
  • Interpersonal skills to interact with customers and team members
  • Communications skills
  • Organization skills to balance and prioritize work
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1

Senior Assistant Customer Support Resume Examples & Samples

  • Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel
  • Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information
  • Experience working with organizational functions and personnel
2

Senior Assistant Customer Support Resume Examples & Samples

  • Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met
  • Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process
  • Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately
  • Processes customer requests by returning telephone messages, sending mail documents, or using other related communication
  • Knowledge of Microsoft Products including Windows Operating Systems and Office Suite
  • Knowledge of TCP\IP network protocol
  • Experience trouble shooting PC hardware and software issues
  • Work Environment
  • May require shift work
3

Assistant Customer Support Resume Examples & Samples

  • Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel
  • Records call on account history record with results of the inquiry; initiates required confirmation
  • Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision
  • Basic business and analytical problem solving skills
4

Assistant Customer Support Resume Examples & Samples

  • 1 Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel
  • 2 Records call on account history record with results of the inquiry; initiates required confirmation
  • 3 Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or
  • 1 High school diploma or G.E.D
  • 2 Zero or more years of customer service or other telephone experience
  • 3 Experience working with organizational functions and personnel
  • 4 Experience working with fax machines, computer software, and telephone technology
  • 5 Experience working with and skilled in the use of help desk software
  • 6 Basic business and analytical problem solving skills
  • 7 Basic communication skills
  • 8 Ability to follow oral and written directions
5

Senior Assistant Customer Support Jacksonville Resume Examples & Samples

  • Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner
  • Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication
  • Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation
  • Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements
  • Self motivated, detail oriented, good communication skills, both oral and written required
  • Computer skills are a must, including experience working with Microsoft products such as Word, Excel and Access
  • Willingness to learn, follow detailed instructions and work in a fast paced office environment
6

Senior Assistant Customer Support Resume Examples & Samples

  • Experience in homeowners insurance preferred
  • Strong attention to detail and good decision making skills
  • English required, bi-lingual Spanish a plus
7

Assistant Customer Support Resume Examples & Samples

  • Answering telephone calls and responding to basic customer questions using established methods provided in training. Forwarding calls to appropriate personnel, if needed
  • Recording calls on account history record with results of the inquiry; initiating required confirmation
  • Processing customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision
8

Assistant Customer Support Resume Examples & Samples

  • Answering telephone calls and responding to basic IT-related questions of our customers using established methods provided in training. Forwarding calls to appropriate personnel, if needed
  • Are fluent in English
  • Have a high school diploma
  • Are genuinely interested in IT
  • Have excellent communication and problem solving skills
  • Are able to work different shifts (incl. weekends)
  • Have IT background/experience (a plus)
9

Assistant Customer Support Resume Examples & Samples

  • Experience working with the company escalation policy
  • 0-2 years technical support for PCs laptops, software, hardware, printers, and related equipment
  • Basic organization skills to balance and prioritize work
10

Assistant Customer Support Resume Examples & Samples

  • Answering telephone calls and responding to basic customer questions using established methods provided in training. Forwarding call to appropriate personnel
  • Some customer service experience
  • Ability to work different shifts
  • IT knowledge (a plus)
11

Assistant Customer Support Resume Examples & Samples

  • Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met
  • Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process
  • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation
  • Experience with company escalation policy
  • One or more years experience with Remedy, Lotus Notes 8+, SAP, Remote Desktop, Mainframes, Internet Browsers (other than IE)
  • Interpersonal skills to interact with customers and team members
  • Communications skills
  • Organization skills to balance and prioritize work
12

Assistant Customer Support Resume Examples & Samples

  • Answering telephone calls and responding to basic customer questions related to IT using established methods provided in training. Forwarding calls to appropriate personnel, if needed
  • Recording call on account history record with results of the inquiry; initiating required confirmation
  • Good spoken and written Swedish
  • Genuine interest in IT
  • Excellent communication and problem solving skills
13

Assistant Customer Support Resume Examples & Samples

  • Answering telephones and responding to basic customer questions related to IT using established methods provided in training. Forwarding calls to appropriate personnel, if needed
  • Good spoken and written Norwegian
  • Interest in IT
  • Previous customer service experience (a plus)
14

Assistant Customer Support Resume Examples & Samples

  • Must be available for hours of operation: 9am-6pm EST
  • Insurance experience is preferred
  • Review and process payroll remittances to group accounts using multiple administration systems
  • Balance time sensitive payrolls
  • Work in a high volume and tight service level environment
  • Pend and document not of good order payments
  • Research and resolve not of good order payments/payrolls
  • Adhere to SEC and internal compliance requirements
  • Interact with a variety of producers, Plans, and TPAs to obtain information necessary to achieve good order remittances
  • Work with other related departments in order to provide superior services
  • Performs other related duties as assigned or required
  • Minimum 2 years of college
  • Good decision making skills, Analytical and detailed oriented
  • Able to work independently and in teamwork environment
  • Ability to multi-task; adjust to readily multiple demands
  • Ability to demonstrate and maintain strong customer focus
  • Solid Computer skills
  • Able to work in fast paced environment
  • 2 weeks of online training
  • 3 weeks of hands on in depth training
  • 3 weeks of shadowing
  • Weekly tests (Written or demonstrations)
15

Assistant Customer Support Resume Examples & Samples

  • Answering phone calls and responding to basic customer questions related to IT using established methods provided in training
  • Processing customer requests by returning messages, sending emails or using other related communication under direct supervision
  • Are fluent in German
  • Are flexible regarding different shifts during the day (between 7am and 9pm)
16

Administrative Assistant / Customer Support Resume Examples & Samples

  • Provide comprehensive and diligent phone support
  • Guaranteeing every incoming customer call is answered the first time in a polite,
  • Clear awareness of the responsibilities and requirements inherent to the position for which you
  • 4 year bachelors degree or
  • 2 year associates degree + 2 years related experience or
  • 6 years related experience
17

Administrative Assistant, Customer Support Resume Examples & Samples

  • Provide administrative support to senior level staff
  • Manage activities and interdependencies of the leadership team
  • Maintain calendars and coordinate/book meetings on and off site
  • Effectively manage calendars to accommodate attendees participating from different global time zones
  • Prepare meeting agendas and travel itineraries
  • Make travel arrangements for domestic and international travel
  • Prepare and reconcile expense reports
  • Take meeting notes and post on wiki
  • Manage special projects as necessary
  • Prioritize, coordinate and handle multiple projects
  • Complete purchase requisitions and track PO balances for certain confidential project expenses/invoices
  • Maintain department organization chart and other department presentations
  • Serve as point of contact for people visiting the CS office including: greeting visitors, getting them signed in to visitor badge system, and escorting them to meeting rooms
  • Manage ordering of promotional materials for CS group
  • Order and arrange shipping (domestically and internationally) of devices and materials for our BPO partners
18

Senior Assistant Customer Support Resume Examples & Samples

  • ·Answers and documents incoming calls from Financial Service Representatives and/or clients to respond to their inquiries and/or provide status updates and policy provisions of fixed and variable annuity products
  • Researches and responds to errors, application and contract discrepancies, and processing delays
  • 100% attendance requirement during the 8 weeks of mandatory classroom style training 8 AM to 4:30 PM, Monday – Friday
  • An ability to work an 8 hour shift during the hours of operation of 8:00am-7:30pm (40 hour work week)
  • Monday – Friday; must be flexible in regards to overtime & shift worked, which may change based on business needs
  • Some college experience or a trade or professional certification
  • Insurance or Financial Services industry experience
  • Prior Call Center experience is highly preferred
  • Product experience is highly preferred
  • Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of our client
19

Senior Assistant Customer Support Resume Examples & Samples

  • Employees will learn how to handle calls, gain industry knowledge and CSC policy
  • Employees will learn how to process illustrations
  • Cross training on different roles
  • No micro managing, work independently
  • Will be able to work remote from home on occasion after 6 months (Must be hitting personal goals)
20

Senior Assistant Customer Support Resume Examples & Samples

  • One or more years experience with MS Office 2003+, Outlook, Windows XP/Vista/7, Active Directory, Internet Explorer
  • One or more years of technical or customer support experience
  • Technical experience with computer systems, peripherals, smartphones, remote resolution, networking, VPN
21

Process Assistant Customer Support Resume Examples & Samples

  • Review of service receipt tools such as Mailbox/SharePoint/Shared drive
  • Enters new orders/quotes from customers through order entry systems, with emphasis on error-free order management
  • Enters changes and cancellations from customers through order entry systems (MFGPRO, CCP) using required customer metrics
  • Maintains accurate and organized order files, order acknowledgments and customer contact information to the required shared drives/tools/systems
  • Proactively communicates in a timely manner with internal teams/stakeholders regarding order verification queries, order status, pricing and shipment status
  • Any Graduate
  • Computer savvy and familiar with MS Office (Excel, Word, MS Outlook)
  • Good Typing speed
  • 6 months- 1 year of experience in back office processes, preferable in order management
  • Hardworking and quick learner
  • Flexible working in US shifts
  • Positive approach
  • Good communication