Assistant Customer Support Cover Letter

I submit this application to express my sincere interest in the assistant customer support position.

In my previous role, I was responsible for technical support to daily issues regarding devices and network (smartphones, smartwatches, tablets, personal computers, printers, etc.).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Enthusiastic and reliable team player enjoying a lively environment
• Strong written and verbal communication skills in English (phone and face-to-face) and good German skills
• Some flexibility to work on duty at weekends or public holidays (only rare, exceptional cases)
• Good at English writing
• Demonstrated proficiency in working with computers including Google, calendar management, software/database, and social media
• Experience in MRI or property management software
• A customer and service minded self-starting individual, who can manage time effectively and achieve agreed goals
• Driven by continuous improvements to meet goals of customer experience, efficiency and growth

I would like to submit my application for the assistant customer support opening. Please accept this letter and the attached resume.

Previously, I was responsible for guidance to helpdesk on Microsoft Active Directory according to group's standard and guideline.

My experience is an excellent fit for the list of requirements in this job:

• Strong computer/keyboard skills solid computer skills
• Advanced administrative skills/ knowledge of most administrative issues in the organization
• Usually works with multiple issues/projects and people
• Regarded as a key administrative lead in the organization
• Data entry operator responsibilities include collecting and entering data in databases
• Good level of education, ideally with a qualification in business /administration, with proven effective administration and organisational skills
• Effective communication skills, written mainly in English
• Conscientious, loyal, approachable, proactive approach

In response to your job posting for assistant customer support, I am including this letter and my resume for your review.

In my previous role, I was responsible for support and functionality for all technology needs for the Executive supported population, including: Windows O\S desktops, laptops, BYOD smartphones, tablets and video conferencing used in the office or remotely.

Please consider my experience and qualifications for this position:

• Computer/ERP literate
• Quick decision maker, energetic, effective communicator
• Knowledge of principles and processes for providing customer and personal services and good insight into global supply chain processes
• Possesses strong problem-solving capabilities
• Demonstrates strong relationship-management skills
• Manages multiple tasks in a fast-paced environment
• Customer support work experience
• Experience in using MKDocs

I would like to submit my application for the assistant customer support opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for support in setting up new smartphones and tablets, transitions staff from old to new devices, and coordinate warranty repairs.

My experience is an excellent fit for the list of requirements in this job:

• Experience creating user guides and knowledge base
• Demonstrate basic cyber-security knowledge
• Solid customer service skills proven by relevant experience
• Experience of delivering high levels of customer service is essential
• Experience of inputting data quickly and accurately
• College, trade or professional certification experience preferred
• Insurance, Product specific or Financial Services industry experience preferred
• College, trade or professional certification experience

Please consider me for the assistant customer support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for support for Microsoft Active Directory and Group Policy Objects.

Please consider my experience and qualifications for this position:

• Strong understanding of call center KPI’s and how to improve performance
• Desktop support technical knowledge
• Experience in an end user support role
• Desktop troubleshooting skills, hardware and applications wise
• Prior experience in genetics, data science, or computer science related role with a focus on customer service and/or process improvement
• Prior experience in customer facing support role with use of digital CRM systems (ie – Salesforce)
• Excellent skills in basic office and business tools, including MS-Excel, MS-Word, and MS-Visio
• Proficient with Microsoft Office applications, with expert competency in Outlook, Excel and SharePoint