Customer Support Technician Cover Letter

I would like to submit my application for the customer support technician opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for user Access Management (Active Directory, outlook, corporate applications).

My experience is an excellent fit for the list of requirements in this job:

• Exchanges ideas and information effectively
• Assist in the support of servers and network infrastructure equipment
• Perform Level 1 & 2 Level desktop equipment and application support which would include placement and retrieval of equipment, standard MS OS & Office application support
• Utilize help desk software to document and status daily work assignments
• Provides Tier 1 support of low to medium complexity
• Demonstrated on-the-job experience with system administration to include Windows administration, application access evaluation, account registration system, reporting and access request systems, identity verification and management system, and access administration processes and procedures
• Knowledge of IT Applications, Hardware and Networks
• Awareness of Software development technologies

I submit this application to express my sincere interest in the customer support technician position.

Previously, I was responsible for user access administration for Brooks Life Sciences Sample Management environments as backup to IRAD Support members.

My experience is an excellent fit for the list of requirements in this job:

• Review, understand, and evaluate the projects specifications procedures and policies
• Review operating practices and procedures in order to determine whether improvements can be made in areas such as work flow, reporting practices, or expenditures
• Prepare responses to correspondence containing routine inquires
• Responds to customer needs, seeks guidance on issues outside of own area of expertise
• Manages own time to meet agreed targets (usually determines own work priorities)
• Develops plans for short-term work activities in own area
• Able to traverse an active construction site
• Able to work extended and or off shifts Afternoon or night shifts

Please consider me for the customer support technician opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for remote technical applications support for end user problems using the latest remote access technologies as appropriate.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Work as a team member with minimal supervision
• Work flexible and rotating shifts
• Continuous learner, innovative and committed
• Working knowledge of mainframe technologies, environments and products (ideally IMS, DB2, CICS, SCM )
• Able to identify product malfunctions or failures, apply effective solutions and determine follow up actions with minimum direction
• Demonstrate schedule flexibility
• Passionate in delivering the best customer experience possible
• Demonstrated experience in a customer service team in a corporate environment

I submit this application to express my sincere interest in the customer support technician position.

In the previous role, I was responsible for user administration services to clientele (Exchange/Active Directory, password resets, file share access, VPN support, etc.).

Please consider my experience and qualifications for this position:

• An understanding of technical issue resolution, request workflow and communicating problem solving methods and techniques within a technology customer service team
• Knowledge of and commitment to Department’s Aboriginal education and training policies and to ensure quality outcomes for Aboriginal people
• Consistent Sense of Urgency
• Positive influence
• Leadership skills Solid communication skills
• Affinity for technology and interest in healthcare operations
• General knowledge of audio visual equipment setup and support
• Conduct research, compile data, and prepare papers for consideration and presentation by executive committees and board of directors

I would like to submit my application for the customer support technician opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for support for and maintain customer User Acceptance Testing (UAT) environments, and support customer requests to access the environments.

Please consider my experience and qualifications for this position:

• Understanding of basic networking like
• Solid background with broadcast video and audio concepts
• Solid computer hardware knowledge
• Manage customer issues and escalate to other groups as needed
• Able to travel, at times on short notice
• Able to obtain a company credit card (good credit)
• Technical School level in chemistry
• Open-mindedness, curiosity towards technologies and products